Customer Support Tool User`s Manual
Contents
1. 5 Click at the upper left corner and then Save as BMP picture S e y oy l ai Save As m The Save as dialog appears oo o Organize v New folder E e 6 Type the name of logo you have created in the textbox EX RE Desktop Downloads Blank Select Monochrome Bitmap bmp dib as Save as type eos 8 Click Save The confirmation dialog appears The color quality might be reduced if you save the picture in this 9 Cl ick O K em want to continue The logo is saved 9 ox 9m 3 logo01 Paint via ay e 10 Click at the upper left corner and then Exit o colors Paint finishes a Send in m S Properties 1 About Paint 1 0 E s 1E 360 x 130px 100 11 Double click PC LINK A2 in the A207 fol hich h Ee Double clic A207U exe in the A207 folder which has been Ta EE cm Organize v s Open Share with v Bun New folder s ov e Fr Favorites Ja 4 s T created after decompression B oca L aes e ll Downloa ds log CustomCo ECRlib dl EerDataCtr ELMid dll i Recent Pla d dil A Librari e N Documents M Qu v d mud d op logocont nv dll a j PC LINK_A207U Date modified od D eimaiadeeL2942034 11 08 AM Application Size 541 KB2. 36 The main window of Customer Support Tool appears 12 Click the LOGO tab 13 Click Select The Open dialog appears 14 Select the logo you have created 15 Click Open The logo data is previewed 16 Click Send to SD The logo data is written to an SD memory card 37 3 PC Link EI File F Record R About A 12 DEPT PLU CLERK LOGO TEXT roco AX QuickBooks CODE TEXT PRIGE 1 DEPT 11 0 00 12 DEPT 12 0 00 13 DEPT 13 0 00 14 DEPT 14 0 00 15 DEPT 15 0 00 TEXT T PROGRAM Amount Entry Type M V OPEN Beverage F PRESET PRIGE P Sales Type S 0 00 E MINUS N NORMAL SICS TAXABLE 3099933 7 Taxt F Tax3 3 HALO H 2 7 Tax2 2 7 Tax4 4 DEPT CODE Get from SD Send to SD r g PC Link PI File F Record R About A DEPT PLU CLERK LOGO TEXT LOGO TAx QuickBeokse HEADER LOGO IMAGE FILECD Graphical picture data 360 w x 130 h pixels Type monochrome black white File Type BMP Select S Send to SD fe Open OO m Desktop A207 logo ll Search logo Organize v New folder n Downloads i Recent Places Blank 53 Libraries Documents d Music t Pictures E Videos 1M Computer amp Local Disk C cx Local Disk D Filename Sample
3. ms 9399339 99 9 Tax1 D Tax3 3 HALOCH Tax 2 2 Tax4 4 The DEPT CODE input dialog appears 7 Input 15 for example in the textbox DEPT Code 8 Click OK Department data whose code is 15 is shown 9 Delete DEPT 15 in the TEXT textbox and type Beverage Ed PC Link File F Record R X About A DEPT PLU GLERK LOGO TEXT LOGO TAX QuickBooks CODE TEXT PRICE 11 DEPT 11 0 00 12 DEPT 12 0 00 13 DEPT 13 0 00 14 DEPT 14 0 00 15 DEPT 15 0 00 as an example arn PROGRAM PRICECP Sales Type S 0 00 MINUS N NORMAL 5 SICS ferae 999999 99 v Tax 1 1 Tax3 3 HALOCH Tax2 2 Tax4 4 DEPT CODE 33 10 Uncheck Tax 1 and check Tax 2 in the TAXABLE field E Pc tink File F Record R About A nep DEPT PLU _ CLERK 1000 TEXT 1090 TAX Quen CODE TEXT PRICE 11 DEPT 11 0 00 12 DEPT 12 0 00 11 Click Send to SD 13 DEPT 13 0 00 14 DEPT 14 0 00 All department data are written to the SD memory card n Deverses 0 00 TEXTCTX PROGRAM Amount Entry Type M V OPEN B everage F PRESET PRICECP Sales Type S 0 00 MINUS N NORMAL 5 SICS Tax C1 F Tax3 3 HALO H 9999999 W Tax2 2 7 Tax4 4 DEPT CODE 11 Get from SD Send to SD 12 Click File and then Exit D
4. eeseeeessssssssseeeennnnnnnnnnnnnnn nnn nnnnns 17 Io credie PLUS suehe bacio a padece Pea cnc ftu due ecl Ord A lesu ae 18 D To dclete PEU a ae eee et ee E Eu inda me ecu dn 19 GLEICH EU LII ILI MM C MILI E 20 Appearance and details of the clerk screen ssssssssssssseeeennnnnnnnnnrnnnnnnnns 20 crae Clerk dalesassend pescar datum a at pau chutes Van aO ou b ufa ok VEN HR ER TAN D NU ERU 21 Fim ope 2 aire he 219 400 r gt RE 22 Appearance and details of the logo text window ssssssseeeeeenmmmnnnnnnnnnn nnn 23 Eqcome e a a a a S e e 24 Appearance and details of the logo screen eeessssssssssseeennn nnnm nennen 24 po e R 26 Appearance and details of the tax screen sssesessssssssssseennnnnn nnnm nennen 26 loselttaxes wit the tax table sso eoa B een lotes co a e bL aded edesta Fe i tn a 28 OUICKBODKSB ote ne eR ge es meu d C M dE Ee 29 Appearance and details of the QUICKBOOKS screen ssssssseeeeeene enne 29 Q To send sales data from an SD memory card to QuickBooks Pro enn 30 Sample OOSVAUOINS E H 32 w egizigohsiogueNsrenigedb i e T 32 Creating Logo A m H 35 Before Calling TOI ServICB sonas EDU c EPK E Dao P RuEE DU ADR EP IUD PR eL ET EUIVo Eco o LEE EU
5. 93 PC Link File F Record R About A DEPT PLU CLERK LOGO TEXT LOGO TAX QuickBooks HEADER LOGO Welcome to s STELLA FLOWER SHOP Graphical picture data 360 w x 130 h pixels Type monochrometblack white File Type BMP IMAGE FILECD OXUsersx LUser Name DesktopX A207 logoXSam Select S 1 6 Send to SD 17 Click File and then Exit Logo data you have edited is saved in the data folder and Customer Support M PC Link Record R About AA Open Q All to SD AII from SD T Tool finishes Setting 5 Note About how to send data from the SD memory card to the cash register refer to Data loading on page 95 in the Instruction Manual of XE A207 and XE A23S 38 Before Calling for Service Trouble Shooting If you have a problem while using Customer Support Tool refer to the table below Cannot use an SD memory card Insert the SD memory card correctly Disable write protection on the SD memory card Format the SD memory card with the cash register Before trying to read data from the SD memory card write data from the cash register to the SD memory card Cannot read logo data Create a bitmap file satisfying requirements below and select it Colors Black and white Monochrome Width 360 pixels Height 130 pixels Cannot write logo data into an SD If the black rate of the bitmap picture is beyond the limitation
6. reduce the memory card proportion of black part or adjust position of black part so that black parts do not concentrate in any particular area The black rate has to be less than 35 in whole and 30 in part Cannot type letters in the textbox e Some textboxes such as TEXT or PRICE have limitations about of Customer Support Tool number of letters Type letters within numbers on the right side of textboxes Characters read from the register Although the cash register can handle characters below Customer are not displayed in Customer Support Tool converts them into spaces support Tool _ T2 Ta T4 2 3 4 23 24 34 Cannot create a PLU code You cannot create an existing code Input a code that does not exit 39 Error Message List If an error message appears refer to the table below and solve the problem Note Ifthe OK button is displayed in the message box click OK to close the message box e f the Yes or No button in the message box click either of them to close the message box PC LINK has already started Customer Support Tool has already started You cannot start Customer Support Tool when it is already operating XML file is broken Customer Support Tool failed to read a data file normally because it PC LINK operates in the initial state was destroyed or did not exist Instead of data that was not read the default data was set Already same DEPT code exists That code is already used To cre
7. Open Include in lib ew with v Bun wy ue decompression RE Desktop f d Si Si Si Si B Downloads 2 logo CustomCo ECR Lib dll EcrDataCtr ELMid dll Recent Places ntrolLibrary dil dil E Lib A T iem o Q F S d Music Interop QB logoconv PC LINKA pictcnv dll E Pictures a XMLRP2 dil 407U b logo Date modified 10 29 2011 11 08 AM d File i i i tt So 3 Select Blank bmp right click Open with and select Paint Qo e ML 3 Organize v E Preview v Share with v Slide show Print Bun Ely Fil Ft Favorites BE Desktop E ijo n Downloads Recent PI indem Set as desktop background 3 Print Libraries Documents Rotate clockwise d Music Rotate counterclockwise Pictures blank Date modified F E Tindows Media Center Share with et ar Windows Photo Viewer Restore previous versions x R Choose default program Send to Cut Copy Create shortcut Delete Rename Properties Paint starts and Blank bmp is open ne a colors E s 1C 360 x 130px 10 E 35 4 Based on Blank bmp design your own logo using various Paint tools xm colors Welcome to DM STELLA FLOWER SHOP 7 ES ps 1C 360 x 130px 100 Q
8. To see details of a tax click the row of the tax You can also see the details of the tax data by changing 7 TAX NO Four tax data corresponding to tax numbers 1 to 4 are displayed 2 RATE Input a tax rate in the textbox The default value is 0 0000 and the unit is You can input up to a three digit integer and an up to four digit decimal 3 TYPE Select a tax calculation type DELETE TAX or TABLE TAX The default value is DELETE 26 4 TAX amp AMOUNT You can set taxes with the tax table When you select TAX as a tax calculation type you can input only the value of the highest row of the table the tax exemption limit When you select TABLE TAX refer to the next subsection To set taxes with the tax table 5 Table tax adjustment After inputting taxes and amounts in the table above click this button to check whether the table is set appropriately Duplicate cycle data is removed An error message appears in cases below TYPE is not TABLE TAX e RATE is 0 Figures are not arranged in an ascending order The quantity of Amount data values is not sufficient 6 CYCLE The cycle is calculated when you click Table tax adjustment You can also input the value manually The default value is 0 00 Also refer to Tax Programming on page 81 in the nstruction Manual of XE A207 and XE A238S 7 TAX NO The selected tax number is displayed You can also change th
9. a PLU code in the textbox 3 Click OK m 3 m Data with the selected code are shown on the PLU screen You can also change the PLU code selection with the lt button or gt button 6 Get from SD Click this button to read the PLU data from an SD memory card 7 Send to SD Click this button to write the PLU data to an SD memory card e To create PLU data You can create new PLU data with the following procedure 1 Click Record and then New PC Link File F Record R About A 18 You can also create data by right clicking on the list of PLU data and then TERT New Record hk i Delete Record F Fimi n clicking New Record The PLU code input dialog appears 2 Input a PLU code in the textbox 3 Click OK New PLU data is created Notice If you input an already existing PLU code an error message appears Click OK to close the error message box and follow the procedure above from Step 2 e To delete PLU data You can delete unnecessary PLU data 1 Select the PLU data you want to delete click Record and select Delete PC Link File F Record R About A You can also delete data by right clicking the row of PLU data in the PLU data list and clicking Delete Record Delete Record b The confirmation dialog for deleting a PLU code appears 2 Click Yes The PLU data is deleted Notice If there
10. and XE A23S 2 Get from SD Click this button to read the logo text data from an SD memory card 3 Send to SD Click this button to write the logo text data to an SD memory card 23 M ejcie You can set header logo data a graphic logo printed on the receipt in the cash register To open the LOGO screen click LOGO in the main window of Customer Support Tool Note Also refer to Creating Logo Data on page 35 in this manual e Appearance and details of the logo screen PC Link File F Record R About A DEPT FLU GLERK LOGO TEXT LOGO TAX QuickBeokse Preview Welcome to m E STELLA FLOWER SHOP IMAGE FILELCD CX Leere UserName Desktop amp 210 73 ngo Sar Selecti S 3 send to SD 2 Send to 5D Graphical picture data 3600 x 1300 pixels Type monachrometblack white File Type BMP 1 HEADER LOGO Preview The selected image file is shown in the preview box e IMAGE FILE The path of the selected file is displayed You can select a file by inputting the path directly or by dragging and dropping the image file into the textbox Select button Click this button to open the file selection dialog You can select an image file for the logo Notice You can create an image file with Paint a Microsoft Windows component or another program referring to requirements of the image file for a logo below 2 Property Requirements for an image file you ca
11. card on your cash register before using it You cannot use a mini or micro SD memory card Notice For handling an SD memory card refer to the manual attached to the SD memory card What you have saved on an SD memory card may be erased or destroyed in an accident or malfunction Sharp Corporation does not take responsibility for damage to data on the SD card for any reason e Do not touch or remove an SD memory card while your computer or cash register is accessing the card It may cause damage of data e Inserting and Removing an SD Memory Card The SD card slot is located on the front side of your register Inserting an SD memory card Insert an SD memory card into the SD card slot with the printed SD logo facing upwards Push the card in steady with a finger until it clicks and release it slowly Removing the SD memory card Push the card in gently with a finger and release it The card will come out Notice e This model supports SD cards only Use of any other types of SD cards such as mini SD micro SD etc with an adapter is not supported When inserting or removing the SD memory card be sure to release it slowly Otherwise the card may pop out and injure your finger Never touch or remove the SD memory card while it is accessed otherwise the data stored in it may be damaged Formatting the SD memory card erases all the data in it CAUTION Never turn the power off while the SD memory card i
12. file to a directory where you will use the program Note The Customer Support Tool software is provided in a ZIP format and you may need a separate program to extract unzip the file To Start and Exit the Customer Support Tool e To start the Customer Support Tool 1 Double click PC LINK A207U exe in the A207 folder which has been e oalet created after unzip extract decompression i o 66 38 9 The main window of the Customer Support Tool appears ies E Note The DEPT tab is selected immediately after starting Customer D mm C Support Tool Notice You cannot start the Customer Support Tool if it is already running e To exit the Customer Support Tool 1 Click File and then Exit med PC Link Data you have edited is saved in the data folder and the main window is File F Record R About A Open Q All to SD AII from SD T closed You can also finish by clicking X at the upper right corner of the main Setting 3 window Using SD Memory Card You can use either an SD memory card or an SDHC memory card with the cash register In this manual we call both of them SD memory card Before Using SD Memory Card e An SD memory card you can use To use an SD memory card your computer has to have an SD memory card slot or a card reader supporting an SD memory card Use a commercial SD memory card up to 32GB Format an SD memory
13. to copy this manual and the Customer Support Tool is limited by copyright law Unauthorized copies adaptations or compilations of this manual or program may be liable for copyright infringement The Customer Support Tool and this manual may be changed without notice e Microsoft Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporations in the USA and other countries QuickBooks and QuickBooks Pro are registered trademarks and service mark of Intuit Inc in the United States and Other countries All other brand and product names are trademarks or registered trademarks of their respective holders About this manual Notice Indicates what you have to be careful about or limitations Note Indicates important information that helps you make better use of your device e Menus commands buttons or tabs displayed on the screen are in brackets e Names of functions checkboxes radio buttons displayed on the screen are in double quotations e Software names and manual names are written in italics What you see on the screen may be different if you are using an operating system other than Windows or if you have customized the screen settings This manual does not explain basic operation of Microsoft Windows System requirements To use Customer Support Tool you need the environment below Operating system Windows XP SP3 32 bit edition Windows Vista SP2 32 bit editi
14. An SD Memory Card you Can USe s entotelendsd potis tust co ie danatiuesncaateesndeseledeewbles madecdsauduecatedatacdteewtase aia 5 Inserting and Removing an SD Memory Card ccc cccccccccccceeceeeeeeseeeeeeeeeseeeeeeeeeseeeeeeeauaaaaaaaeaaaaaaaaaaaaaaeeeeeeees 6 Formatting an SD Memon Cand usieniitodMau th tic St AE SEPUE Ep Rd Em Gebet cda ead Fas OR MIU UU MEE 6 Reading Data from SD Memory Card P 7 Writing Data to SD Memory Gard e ER at eret det NR o bend tete deiduanndbatee cab A MS abii Lue 8 Main Window of the Customer Support Tool 11 eeeceeeeeeeeeeiieeenieee enhn nn nnn nnn nnn usan ansa nass a anna a nanus 10 Appearance and details of the main window ccccccccseececeeececeeeeeceeeeceacesseucesseueessaeeeseasessaeessaueessaeeesaneeesaees 10 TONEN GAA m 11 Setnos Ole Cala Tide RE DEDE 12 To Edit and Import Export Dala oi ee ie ee eee ee te eon ee eee ees 13 DEPT Debalrlinent SChEGM pec e EE 13 Appearance and details of the department SCreen ccceesesecececceececeeeeeeaeeeessseceeceeeeeeeeeeeeeeeaaaaaeseeessneees 13 To Create a NeW Gena Mend ata gist eoa tef ha ants ctii aa estu eruat ei pon nec da mua da e bat Fas caen aa eds 15 To delete depalttWiellb dala assu etit sedo eet o iiec toes Den eti mne Imus uel duin uses dead 15 PEP CS LOOK UP er RT 17 Appearance and details of the PLU screen
15. Manual of XE A207 and XE A23S 2 Insert the SD memory card into an SD memory card slot of your computer or a card reader connected to your computer 3 Click File and then All to SD AII from SD The All to SD AII from SD dialog appears 4 Select a drive 5 Select a folder 6 Click All from SD The confirmation dialog appears 7 Click Yes Data on an SD memory card is read into your computer ad PC Link Record R About A All to D All from SD T Setting Sj Exit X r All to SD AII from SD SAMPLE d New Folder 6 All to SD All from SD Writing Data to SD Memory Card This section explains the procedure for writing data to an SD memory card from your computer Notice Appearance of the screen is different depending on data to be written For details refer to the section of each data 1 Insert an SD memory card into an SD memory card slot of your computer or a card reader connected to your computer 2 Click File and then All to SD AII from SD 8 1 PC Link Record R About A All to SD AII from SD T Setting Exit X The All to SD AII from SD dialog appears All to SD AII from SD 3 Select a drive d 4 When you use a newly formatted SD memory card or when you want to write data into a new folder click New Folder When you do not create a new folder s
16. PT Delete Record s 1 a The confirmation dialog appears TT mium 2 Click Yes The department data is deleted 15 If there is already a department code in the cash register you cannot delete the department code from the cash register with the Custommer Support Tool Delete the department code in the cash register directly 16 PLU Price Look Up If you set PLU codes you can classify sales items into smaller groups and can manage the sales in more detail compared to management by departments To open the PLU screen click the PLU tab in the main window of the Customer Support Tool e Appearance and details of the PLU screen PC Link File F Record R About A pEPT PLU cLERK LOGO TEXT LOGO TAX QuickBooks CODE TEXT PRICE PLLBQODO T 0 00 00002 PLLIDOOn2 0 00 00003 PLUOO0N3 0 00 00004 PLUDOQ04 0 00 00005 PLLIDOQQS 0 00 TEXT T PROGRAM PLUOOOO1 Dept Mo D 0 FRIE Amount Entry TypeiMi OPEM Price P i PRESET 5 PLU CODE 00001 6 7 Get from SD Send to SD 1 List of PLU data To see details of a PLU data click the row of the PLU You can also see the details of the PLU data by changing 5 PLU CODE In the default setting no PLU data has been created Read data from the cash register via an SD memory card or create new PLU data re
17. SHARP XE A207 XE A23S Customer Support Tool Thank you for downloading this PDF file Save or print this file so that you can read when necessary Table of Contents NRMEROGUIC TION Meet Ene 1 Whats the Customer SUDDO TOOL acia cierto oco a alee ade Ea idstoe tt utn es opio tu aem ret auti a Ere duis 1 Note on using Customer Support TOOL iot E e eee a eoru ly ve aote dl ote ee univer Ue uos baden a aide 1 Bez cH tS 1 ADUS MANU eec c O 2 SySLem Tedgulberfieblls s exaiiiocue pied onis dob od ete Sau Bodn anus Picard d a an Lie uPe sae Id e X SEU cuu MED 2 system CONN GUT ALOR sss ueu esa dot tonus Une Statue eae uasa a vane oe Sess a dt ecuut Sica naut ud imo 0 3 TO Start Customer SUDDOFE TOO sissies eisai a a eee oe ea 4 How to install the Customer Support TOO ccccccccccsececcececcececeeececeeeeseaeeeseeessecessaeeessaeeeseeessaneeessaeeeseaeeeseneeees 4 To Start Customer SUDDOft TOOL ux xtd iun ets e Pd MM MANU dM MUI ILE D see Dc DA So LE UI DE t 4 To Start and Exit ihe Customer Support OO iaceo a vaste cial disset skeleton atc isa Suit Un 4 To Start the Customer SUpDOTFt TOOL ioter tote tete a o tee eet nt asttotas buda edi 4 e To exte Customer SUDDO TOO icc touc ict ee dac onte denne edema re eae O e eee 4 USING SD Memory CG Al c 5 Before Using SD Mem ry Cardston anan a inns a a eaea raea aai aa airaa doaa aa ai 5
18. UC D RAE DUO PE WEP DS v DOS EU EIU Kv EDS REESE REPRE 39 gpicetloteneenulbme e 39 FFLOF WIS SAG Ce IG RM LE 40 Introduction With the Customer Support Tool on your personal computer you can easily make the best use of functions of the electronic cash register by exchanging data between the cash register and your computer This manual fully explains functions and operations of the Customer Support Tool What is the Customer Support Tool The Customer Support Tool is software to read various setting data from the cash register via an SD memory card and change it on your computer You can use the following functions of this tool Setting data You can edit and save various settings such as department PLU or clerk data on your computer SD memory card You can exchange settings with the cash register via an SD memory card Logo data You can set logo data to print on the receipt to the cash register via an SD memory card Connection with QuickBooks Pro You can import sales data from the cash register and export it via SD memory card to QuickBooks Pro on your computer Note on using Customer Support Tool Sharp Corporation bears no responsibility for errors made during use by the customer or a third party nor for any other malfunctions or damage to this product arising during use except where indemnity liability is required by law Your right
19. ame you have selected at the previous time is displayed 9 Select an account name When you send sales data to QuickBooks Pro for the first time no account name is displayed When you send sales data at the second time or later the name you have selected at the previous time is displayed 10 Click OK Customer Support Tool starts to send data from the SD memory card to QuickBooks Pro It takes some time for Customer Support Tool to finish sending the data proceeding When it finishes sending data the Complete dialog appears 11 Click OK to close the dialog 12 In the QuickBooks Pro window select Reports Sales sar lt u File Edit View Lists Favorites Company Customers Vendors Employees Banking Reports OnlineServices Window Help Special Offers g E p A g 3 2 Home Search Company Snapshot Customer Center Vendor Center Employee Center Online Banking Doc Center Report Center App Center Upgrade Add Payroll Sales by Customer Detail erent ie New Customer amp Job a New Transactions v Print 5 Excel B Word v E Collections Center Sales data that has been sent from the SD memory card is shown in the list 31 Sample Operations This chapter explains two procedures with sample operations exchanging and editing data and creating logo data For details of exchanging data between the cash register and an SD memory card refer to the n
20. ate a new code input a code that does not exist in the list To select a code click the row in the list or change the code with the lt or gt button in the left lower part of the screen Already same PLU code exists That code is already used To create a new code input a code that does not exist in the list To select a code click the row in the list or change the code with the lt or gt button in the left lower part of the screen Already same CLERK code exists That code is already used To create a new code input a code that does not exist in the list To select a code click the row in the list or change the code with the lt or gt button in the left lower part of the screen Drive is not specified Click the name of the displayed drive and then OK Input the folder path Input the correct folder name in the data folder The path doesn t exist The path drive or folder you have defined does not exist Input the The file is not found The file you have defined does not exist Input the correct filename The file is not supported size The size of the file you have defined is not appropriate Use a bitmap BEDV file with 360 pixel width and 130 pixel height The file format is not supported color The bitmap file you have defined is full colored Use a monochrome LEN qM Picture convert DLL is not found A program file for bitmap conversion is not found If you have deleted pictcnv dll by mistake
21. ate on a particular area change the design or select another file 41 SHARP SHARP ELECTRONICS CORPORATION Sharp Plaza Mahwah New Jersey 07495 1163 1 800 BE SHARP For additional information and product registration please visit www sharpusa com SHARP CORPORATION
22. e tax number selection with the button or gt button 8 Get from SD Click this button to read the tax data from an SD memory card 9 Send to SD Click this button to write the tax data to an SD memory card 2f e To set taxes with the tax table 1 Input a tax rate RATECR enano 1 2 Select TABLE TAX as a tax calculation type TFET 2 DELETE O TAX TABLE TAX 3 Input the initial minimum tax in the first cell of the Tax column 4 Input the initial minimum breakpoint 0 01 through 999 99 of the sales amount in the first cell of the Amount column 5 Input the next minimum breakpoint in the second cell of the Amount column The tax one cent higher than the initial minimum tax is displayed in the second cell of the Tax column 6 Repeat the above procedure The Tax column is automatically filled when you input the amount When you enter minimum breakpoints in order the difference between a minimum breakpoint and the next one is repeated cyclically You can set up to 73 rows in this table exemption limit 7 7 After inputting about 2 cycles click Table tax adjustment TAX NO 1 Get from SD Send to SD m 28 QuickBooks amp You can send sales data from the cash register to QuickBooks Pro via an SD memory card To open the QuickBooks screen click QuickBooks in the main window of Customer Support Tool e App
23. earance and details of the QuickBooks screen PC Link File F Record R About A DEPT PLU CLERK LOGO TEXT LOGO Tax QuickBooks This ts for exporting the sales data to QuickBooks Pro Please push the below QuickBooks button to start to export the sales data of today NOTE This export is only compatible with QuickBooks Pro 1 QuickBooks 1 QuickBooks To send sales data from the cash register to QuickBooks Pro click QuickBooks Note Before using this function install QuickBooks Pro 2010 or QuickBooks Pro 2011 on the computer on which you are using Customer Support Tool 29 e To send sales data from an SD memory card to QuickBooks Pro You can send today s sales data via an SD memory card to QuickBooks Pro Start QuickBooks Pro Insert an SD memory card N Note Disable write protection on the SD memory card when you send data to QuickBooks Pro 3 Click QuickBooks The Import dialog appears Get from SD 4 Select a drive D role SAMPLE A Drive D 5 Select a folder 6 Click OK The confirmation dialog appears PC Link 7 Click Yes A Do you want to execute import Notice If there is no folder containing today s sales data on the SD memory card an error message appears Click OK to close the error message box QM No sales data of TODAY n QuickBooks A
24. epartment data you have edited are saved in the data Jc s Open O OGO TAX QuickBooks All to SD AII from SD T folder and Customer Support Tool finishes oe etting 5 i 0 00 0 00 D 74 0 00 Beverage 0 00 Note About how to send data from the SD memory card to the cash register refer to Data loading on page 95 in the nstruction Manual of XE A207 and XE A23S 34 Creating Logo Data This sample operation will demonstrate a procedure below using the Customer Support Tool and Paint a Microsoft Windows component Note Other tools then Paint may be used for logo file creation The logo file must meet the requirements defined in the LOGO section of this manual 1 Creating logo data for your header logo 2 Writing the logo data to an SD memory card For details of the operation refer to each section or online help of Paint Note In Paint of Windows 7 appearance of screens or functions is different from that of previous versions You cannot create logo data with the procedure below using Paint of Windows XP or Windows Vista If you are using Windows XP or Windows Vista to create logo data please refer to the online help of each version 1 Insert an SD memory card into an SD memory card slot of your computer 11 5 z z r n EXIT 2 Open the logo folder in the A207 folder which has been created after EL OW J A207 4 Search 4407 p s Organize v z
25. er department data with the following procedure 1 Click inside of the DEPT CODE textbox DEPT CODE 01 5 The department code input dialog appears DEPT Code OK Gancel 3 2 Input the code of a department you want to see in the textbox Click OK Data with the selected code are shown on the department screen You can also change the department code selection with the button or gt button 7 Get from SD Click this button to read the department setting data from an SD memory card 8 Send to SD 14 Click this button to write the department setting data to an SD memory card e To create a new department data You can create new department data with the following procedure 1 Click Record and then New PC LINK File F Record R _ About A You can also create data by right clicking on the list of department data and then clicking New Record The department code input dialog appears 2 Input a department code in the textbox 3 Click OK New department data is created Notice e To delete department data You can delete unnecessary department data 1 Select the department data you want to delete click Record and then mt PC LINK Delete You can also delete data by right clicking the row of the department data DEPT 01 you want to delete in the department data list and clicking Delete Record 02 DEPT 02 ES 03 DE
26. etters only that can be displayed or printed by the cash register For appropriate letters refer to page 47 in the Instruction Manual of XE A207 and XE A23S 3 PROGRAM e Pass code Input a four digit number in the textbox as a pass code The default value is 0000 Auto key Before operating auto keys check ENABLE In the default setting it is checked 4 CLERK CODE The selected clerk code is displayed You can see other clerk data with the following procedure 1 Click the inside of the CLERK CODE textbox CLERK CODE 01 N EN The clerk code input dialog appears CLERK Code 2 Input a clerk code in the textbox 3 Click OK mm Data with the selected code are shown on the clerk screen You can also change the clerk code selection with the button or gt button 5 Get from SD Click this button to read the clerk setting data from an SD memory card 6 Send to SD Click this button to write the clerk setting data to an SD memory card e To create clerk data You can create new clerk data with the procedure below 1 Click Record and then New F PC LINK File F Record R About A You can also create data by right clicking on the clerk data list and clicking New Record The CLERK Code input dialog appears CLERK Code 2 Input a clerk code in the textbox CLERK Codet 3 Click OK mmm Cancel New clerk data i
27. fer to the next section To create PLU data Notice PLU code is also created when you create PLU data You cannot edit PLU code PLU code has five digits 2 TEXT Type a sales item name or a classification name of up to 16 letters in the textbox The default value is PLUXXXXX XXXXX is five digit PLU code Notice Use letters only that can be displayed or printed by the cash register For appropriate letters refer to page 47 in the Instruction Manual of XE A207 and XE A23S 3 PRICE Input a unit price in the textbox which can range from 0 to 999999 99 The default value is zero 4 PROGRAM Dept No Input the code of the department where the PLU data is supposed to be classified The code can range from 1 to 99 The default value is 1 e Amount Entry Type You can select a registration method by checking OPEN and or PRESET The default setting is PRESET When you check both OPEN and PRESET it is set as OPEN amp PRESET When you check neither OPEN or PRESET it is set as INHIBIT This item is active only when you have selected a PLU code Note For details of register settings refer to the nstruction Manual of XE A207 and XE A23S 5 PLU CODE The selected PLU code is displayed You can see another PLU data by the following procedure PLU CODE 1 1 Click inside of the PLU CODE textbox 00001 b x 2 The PLU code input dialog box appears PLU Cade C 2 2 Input
28. he department data You cannot edit the department code afterwards 13 2 TEXT Type a department name of up to 16 letters in the textbox The default value is DEPT XX XX is a department code Notice Use letters only that can be displayed or printed by the cash register For appropriate letters refer to page 47 in the Instruction Manual of XE A207 and XE A23S 3 PRICE Input a unit price in the textbox which can range from 0 to 999999 99 The default value is zero MINUS If you check here a negative sign is added to the unit price in the list of department data and the price is calculated as a negative number The box is not checked in the default setting 4 TAXABLE Check Tax1 Tax2 Tax3 or Tax4 5 PROGRAM Amount Entry Type Check OPEN and or PRESET to select how to register The OPEN checkbox is selected in the default setting If you choose both OPEN and PRESET you can input amount in either way If you do not choose either of them you cannot input the department Sales Type Select NORMAL or SICS single item cash sales as a sales type The default value is NORMAL HALO high amount lockout Input HALO in the textbox which can range from 0 to 999999 99 The default value is 999999 99 Note For details of register settings refer to the nstruction Manual of XE A207 and XE A23S 6 DEPT CODE The code of a selected department is displayed You can see anoth
29. is already a PLU code in the cash register you cannot delete the PLU code from the cash register with the Customer Support Tool Delete the PLU code in the cash register directly 19 CLERK In this manual an operator of the cash register is called clerk You can set details about operators on the clerk screen To open the clerk screen click the CLERK tab in the main window of the Customer Support Tool e Appearance and details of the clerk screen PC Link File F Record R About A a PLU CLERK Loao TEXT Loao TAX QuickBockse TEXT GLERKU T GLERKU GLERKUS GLERKU M GLERKIS PROGRAM GLERKU1 Pass codel Pi ON00 Auto key W ENABLECK 4 CLERK CODE E B eom so sacos 1 List of clerk data To see details of a clerk click the row of the clerk You can also see the details of the clerk data by changing 4 CLERK CODE Up to 25 clerk data corresponding to clerk codes 01 to 25 are displayed In the default setting no clerk data has been created Read data from the cash register via an SD memory card or create new clerk data refer to the next section To create clerk data Notice A clerk code is set when Clerk data is created You cannot edit a clerk code afterward 2 TEXT Type up to 16 letters such as a clerk name in the text box The default value is CLERKXX and XX indicates two digit CLERK CODE Notice Use l
30. kip to Step 7 Falder P 4 New Folder All to SD All from SD Cancel The new folder creation dialog appears 5 Type a folder name in the textbox 6 Click OK Notice Read requirements of a folder name on the screen and type a name satisfying the requirements Enter Folder Name Folder name NX SAMPLE Folder name requirement MAX 8 characters Available characters amp 2 0 9 2 x amp f p B v IDE 7 Select a folder All to SD AII from SD 8 Click All to SD Drive D New Folder 8 mp Cancel The confirmation dialog appears PC Link 9 Click Yes Data in your computer is written into an SD memory card jl De you want to execute export Note For details of reading data from an SD memory card into the cash 9 register refer to Data loading on page 95 in the nstruction Ne Manual of XE A207 and XE A23S Main Window of the Customer Support Tool This page describes the appearance of the main window and details of each function Appearance and details of the main window PC Link File F Record R About A OPEN PRESET MINUS KNJ 3 NORMAL ols Tax It 1 Tax3 3 Tax ot 2 Tax dt dy DEPT CODE Get from SD Send to SD 1 Menu You can select one of three menu
31. n use are shown 24 3 Send to SD Click this button to write the logo data to an SD memory card Requirements of an image file for a logo When creating a logo you can only use an image file that satisfies requirements below Format bitmap bmp Color monochrome Size 360 x 130 pixels Black rate less than 35 Black rate means proportion of black parts in the whole area If your image file does not satisfy the above requirements an error message appears Reduce the black part shrink the whole size or change the black part into a shaded one 25 You can set details about taxes in the tax screen To open the tax screen click the TAX tab in the main window of the Customer Support Tool There are two methods for setting taxes the tax rate method and the table tax method The tax rate method uses a straight percentage rate on sales The tax table method requires tax break information from your state or local tax authority Sharp does not have tax table information since it changes by municipality e Appearance and details of the tax screen PC Link File F Record R About A DEPT PLU GLERK LOGO TEXT Loco TAX QuickBacksie LOWER TAX LIMIT J DELETE TAX 9 TABLE TAX CYCLE The value of the highest row of a table means the tax exemption limit adjustment gt Table tax CA C Get from SD send to SD 1 List of tax data
32. oads Favorites JB Links E E My Documents 4 SHARP ECR 2 au Make New Folder SC Cancel 3 Click OK The confirmation dialog appears Note If you re select a data folder that is already open the confirmation dialog does not appear 4 Click Yes PC Link Data saved in the data folder is read into the Customer Support Tool o Do you want to load data from the new folder Settings of a data folder You can decide where to save the Customer Support Tool data 1 Click File and then Setting The data folder setting dialog appears 2 Click Select The data folder selection dialog appears 3 Click a data folder Note locreate a new folder click Make New Folder and type a folder name 4 Click OK The path to the data folder is displayed in the textbox Note You can select or create a data folder by defining the path in the textbox 5 Click OK The confirmation dialog appears 6 Click Yes The data folder is set 12 PC Link File F Record R About A Open Q All to SD AII from SD T Data Folder F Users UserName Documents SHARP EQ E a Browse For Folder 53 Libraries 4 B UserName n Contacts Desktop Downloads n Favorites JB Links 3 E My Documents 4 SHARP ECR 4 Data Folde
33. on 64 bit edition Windows 7 32 bit edition 64 bit edition Hardware requirements e SD memory card interface Display resolution 800 x 600 SVGA or higher Color 16 bit High Color or higher e Runtime environment NET Framework 3 5 or higher If NET Framework is not installed on your computer you will need to install it from the Microsoft website QuickBooks Customer Support Tool can export the sales data of a cash register to QuickBooks Pro the following versions have been tested by Sharp Corporation QuickBooks Pro 2010 and QuickBooks Pro 2011 System Configuration The Customer Support Tool operates under the following system configuration You can exchange data between the cash register and your computer via a commercial SD memory card lt gt Computer HF Customer Support Tool SD memory card Cash register To use an SD memory card with the cash register refer to SD CARD Mode on page 95 in the nstruction Manual of XE A207 and XE A23S and Using SD Memory Card on page 5 in this manual Note You can use either an SD memory card or an SDHC memory card with the cash register In this manual we call both of them SD memory card To start Customer Support Tool How to install the Customer Support Tool e To start Customer Support Tool 1 Download the Customer Support Tool from the web site www sharpusa com registersoftware 2 Unzip extract decompress the contents of the ZIP
34. pplication with No Certificate n Note When you use Customer Support Tool for the first time the 7 E eS following QuickBooks company file Sharp Access may include reading and modifying QuickBooks data as well as ser interface Application with No Certificate dialog appears AEE 1 Select Yes always allow access even if QuickBooks Pro is NE This application does not have a certificate QuickBooks cannot verify the developer s identity not running and click Continue honestas e PUN QuickBooks Solutions Marketplace The Confirm to Proceed dialog appears Yauhavereaesed that Qua ask before aloning th pan to access the Do you want to allow this application to read and modify this company file 2 C k Ye Y t e e LI l C S LI es prompt each tim The Access Confirmation dialog appears 3 Click Done Allow this application to access personal data such as Social Security Numbers and customer credit card information eme cmd Ga Hele Tell me more 30 The EXPORT SALES DATA dialog appears EXPORT SALES DATA 8 Select a customer name Select Account Name Customer Name and click OK button When you send sales data to QuickBooks Pro for the first time no 8 Customer Name John Smith customer name is displayed When you send sales data at the second time Account Name Payroll Liabilities or later the n
35. r F O Users User Name Documents SHARP_EC sk A Do you want to change this setting Ee To Edit and Import Export Data This chapter explains the details of each setting screen and importing exporting data DEPT Department Screen You can manage sales totals by classifying sales items into departments Set the department data on the department screen To open the department screen click the DEPT tab in the main window of Customer Support Tool e Appearance and details of the department Screen PC Link File F Record R About A DEPT PLU GLERK LOGO TEXT LOGO TAX QuickBooks Lee TEXT PRIGE 01 DEPT 01 0 00 5 PROGRAM Amount Entry Type Mx 7 OPEN PRESET Sales Type Si MINUS CH e NORMAL SIGS y Tax 101 I7 Tax3 3 HALO Mi i Tax 202 Tax4 4 6 REPT CODE 7 8 Get trom SD send to SD 1 List of department data To see details of a department click the row of the department You can also see the details of the department by changing 6 DEPT CODE Up to 99 departments corresponding to department codes 01 to 99 are displayed Upon installation no department data has been created Read data from the cash register via an SD memory card or create a new department data refer to the next section To create a new department data Notice A two digit DEPT code is provided when you create t
36. s File Record or About Menu Command _ Description Pageinthis manual NEN dM your computer All from SD SD memory card 4 A Record Creates new department PLU or clerk 15 18 21 data Deletes one department PLU or clerk 15 19 22 data Shows version information p 2 Tab You can select one of seven tabs DEPT PLU CLERK LOGO TEXT LOGO TAX or QuickBooks Click a tab and the setting screen corresponding to each tab appears 3 Setting screen The setting screen corresponding to the tab you have clicked appears For details refer to the explanation of each setting screen 10 To open data You can open the Customer Support Tool data saved in your computer and edit it Note The data folder is set by default during installation e Windows Vista or Windows 7 C Users Username Documents SHARP_ECR A207U SHOP_NAME1 e Windows XP C Documents and Settings Username My Documents SHARP_ECR A207U SHOP_NAME 7 The actual Windows account user name is represented by Username above You do not need to open the data folder or change the settings when using the default folder 1 Click File and then Open m PC Link Record R X About A l l All to SD AII from SD T Setting 5 Exit X E Browse For Folder The data folder selection dialog appears 2 Click a data folder 9 Libraries 3 B UserName i Contacts dL Desktop Downl
37. s accessed e Formatting an SD Memory Card When you use an SD memory card with the cash register for the first time be sure to format it on your cash register before writing programming data to it Also refer to SD CARD Mode on page 93 in the nstruction Manual of XE A207 and XE A23S Notice e Once you format an SD memory card you do not have to repeat formatting Never format any SD memory card that contains data otherwise all of the data stored on the card will be erased f you use a formatted SD memory card with another cash register you do not have to repeat formatting Insert an SD memory card into the SD card slot of the cash register Select the 7 SD CARD mode in the mode selection window Select 4 FORMATTING in the SD CARD mode the confirmation window is displayed KR oO ND To perform the format operation select OK and press the CA AT NS key To cancel the operation select CANCEL and press the CA AT NS key Reading Data from SD Memory Card This section explains the procedure for reading data from an SD memory card into your computer Notice Appearance of the screen is different depending on data to be read For details refer to the section of 1 Prepare an SD memory card on which data imported from the cash register is written Note For details of writing data to an SD memory card with the cash register refer to Data saving on page 94 in the nstruction
38. s created Notice If you input an already existing clerk code an error message appears Click OK to close the error message box and follow the procedure above from Step 2 21 e To delete clerk data You can delete unnecessary clerk data in the procedure below 1 Select the clerk data you want to delete click Record and then Delete R3 PC LINK File E Record R About A You can also delete data by right clicking the data in the clerk data list and clicking Delete Record i Delete Record 1 Delete Record _ asiahan We L rp nr The confirmation dialog appears 2 Click Yes The clerk data is deleted o Do you want to delete the CLERK Code 2 L ve J mw 22 MejciomI 41 You can set logo text written on your receipt To open the logo text screen click the LOGO TEXT tab in the main window of the Customer Support Tool e Appearance and details of the logo text window PC Link File F Record R About A DEPT PLU GLERK LOGO TEXT Logo TAX QuickBooks 1 jogo Text 12345678901234567890123456789530 2 3 Get from SD Send to SD 1 LOGO TEXT Type letters in the textbox You can input up to six lines of 30 letters In the default setting the textbox is empty Notice Use letters only that can be displayed or printed by the cash register For appropriate letters refer to page 47 in the Instruction Manual of XE A207
39. struction Manual of XE A207 and XE A23S Exchanging and Editing Data This sample operation will demonstrate the procedure below using Customer Support Tool 1 Reading department data from an SD memory card 2 Changing the department setting 3 Writing the department data to the SD memory card For details of the operation see each section in this manual 1 Prepare an SD memory card on which data has been imported from the cash register 2 Insert the SD memory card into an SD memory card slot of your computer tc lelak 3 Double click PC LINK_A207U exe in the A207 folder which has been created oo o after decompression co I a a a Documents The main window of Customer Support Tool appears 4 Click DEPT PC Unk File F A Record R About A je PLU CLERK LOGO TEXT LOGO TAX QuickBooks OD TEXT PRICE 5 Click Get from SD 0 00 MINUS N NORMAL SICS DEPT CODE i Send to SD 32 All department data on the SD memory card are read 6 Click inside of the DEPT CODE box File F Record R X About A DEPT PLU CLERK LOGO TEXT LOGO TAX QuickBooks CODE TEXT PRICE 01 DEPT 01 99 39 02 DEPT 02 0 00 03 DEPT 03 0 00 04 DEPT 04 0 00 05 DEPT 05 0 00 TEXT T PROGRAM Amount Entry Type M V OPEN DEPT O1 7 PRESET PRICE P Sales Type S MINUS N NORMAL SICS
40. you have to download and install it again Invalid character is used You are using characters that cannot be used as a filename Do not use lt gt 40 Failed in export e Insert the SD memory card correctly Disable write protection on the SD memory card Format an SD memory card with the cash register Failed in import For details of writing data to an SD memory card with the cash register refer to page 94 in the nstruction Manual of XE A207 and XE A238 User folder cannot be added Input the correct path Folder cannot be made Insert the SD memory card correctly Disable write protection on the SD memory card Format an SD memory card with the cash register No folder has been selected This message appears when you try to write data to an SD memory card Click the name of the displayed folder and then OK The file cannot be preserved The file cannot be written for some reason Check whether the data DUM UT fmemcemeietemase eti Failed to save the file The file cannot be written for some reason Check whether the data Mini value is x Input the value more than the value displayed Export folder is not specified Click the name of the displayed folder and then OK Import folder is not specified Click the name of the displayed folder and then OK The file is duty over If the proportion of black parts in the bitmap file is too large reduce the black parts If black parts concentr
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