Mobile Computing Solutions Vehicle Telematics
Contents
1. 44 Tachogr vehicle speed 1 256 km h Bit gain Speed VS2 256 VS1 256 43 VS1 44 VS2 SSCs Copyright 2013 NEXCOM International Co Ltd All Rights Reserved VTC 100 User Manual Appendix A CAN Module Setup and Command N CO M E 45 Engine Coolant Temperature ECT 40 to 210 deg C 55 Ambient Air Temperature Temperature of air surrounding vehicle ECT data 40 C AAT AATH 256 AATL 0 03125 273 deg C 46 Engine Turbocharger Boost Pressure ETBP 2 kPa bit 0 500 KPA he 55 AATL ETPB data 2 KPA 56 AATH 47 Engine Intake Manifold 1 Temperature EIMT 40 to 210 deg C Door Control 1 EIMT data 40 C Bit 7 Bit6 Status 2 of doors Bit7 6 Anti Lock Braking ABS Active G 00 all bus doors disabled 00 ABS passive but installed 01 at least 1 bus door enabled 448 01 ABS active 10 error 10 Reserved 11 not available 11 Not available Bit 5 Bit4 Ramp Wheel chairlift Bit5 BitO Resvered 00 inside bus 49 Brake Pedal Position BPP 0 4 bit 0 100 57 01 outside bus BPP data 0 4 10 Error 50 Parking and or Trailer Air Pressure PTAP 8 kPa bit 11 not available PTAP data 8 KPA Bit 3 2 1 0 Position of doors 51 Service Brake Air Pressure Circuit 1 SBAPC1 8 kPa bit 0000 at least 1 door is open SBAPC1 data 8 KPA 0001 closing last door 52 Service Brake Air Pressure Circuit2. 00 01 Road Speed Indicated vehicle velocity Maximum Range 0 0 to 205 2 km h 0 0 to 127 5 mph speed SHB 256 SLB 256 00 Speed Low Byte SLB 04 Percent Accelerator Pedal Position PAPP Ratio of actual accelerator pedal position to maximum pedal position Maximum Range 0 0 to 102 0 PAPP Data 0 4 01 Speed High Byte SHB 02 Cruise Control Status State of the vehicle velocity control system active not active and system switch on off for various system operating modes Bit 8 cruise mode 1 active O not active Bit 7 clutch switch 1 0n 0 off Bit 6 brake switch 1 0n O off Bit 5 accel switch 1 0n O off Bit 4 resume switch 1 0n 0 off Bit 3 coast switch 1 o0n 0 off Bit 2 set switch 1 0n O off Bit 1 cruise control switch 1 0n O off 05 08 Total Fuel Used Natural Gas Accumulated amount of fuel used during vehicle operation Maximum Range 0 0 to 2 147 483 648 kg 0 0 to 4 724 464 025 Ib TFU ETF4 256 256 256 ETF3 256 256 ETF2 256 ETF1 0 473 05 Engine Total Fuel used 0473 L Bit gain ETF1 06 Engine Total Fuel used 0 473 L Bit gain ETF2 07 Engine Total Fuel used 0 473 L Bit gain ETF3 08 Engine Total Fuel used 0 473 L Bit gain ETF4 03 Brake Stroke Status lIdentifies the current state of the vehicle foundation brakes Bit 8 5 Axle number 1 to 16 represented as O to 15 Bit 4 2 Brake st
3. 0001 starter active gear not engaged 0010 starter active gear engaged 0011 start finished starter not active after having been actively engaged after 50ms mode goes to 0000 0100 starter inhibited due to engine already running 0101 starter inhibited due to engine not ready for start preheating 0110 starter inhibited due to driveline engaged 0111 starter inhibited due to active immobilizer 1000 starter inhibited due to starter over temp 1001 1011 Reserved 1100 starter inhibited reason unknown 1101 error 1111 not available 15 Axle weight 0 5 kg Bit gain High Byte AWH Weight AWH 256 AWL 0 5 16 Engine total hours of Operation EH1 17 Engine total hours of Operation EH2 18 Engine total hours of Operation EH3 19 Engine total hours of Operation EH4 Accumulated time EH4 256 256 256 EH3 256 256 EH2 256 EH1 0 05 20 27 Vehicle identification number aabbccddeeffgghh If the Vehicle ID contains more than 8 Bytes then 20 27 are 00 please use ATI command to request 20 aa 21 bb 22 CC 23 dd 24 ee 25 ff 26 gg 13 Axle location The value OxFF indicates not available 27 hh B7 B6 B5 B4 B3 B2 B1 BO 28 Engine Percent Load At Current Speed 0 125 Yo Axle location Bit mapped position Tire location Bit mapped counting left number countin
4. gooooo00 CN9 u20 iD mg OO00000 00000 4 QO00000 O0000 cns ro n w T 0000000000000000 i O N 2 e 00000 o0000 0000000 000000 000000000000000000 00000 of o NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 8 VTC 100 User Manual Chapter 2 Jumpers and Connectors Jumper and DIP Switch Settings MCU Bootloader Power Select Connector type 1x3 3 pin header 2 54mm pitch Connector location JP1 Eea N COM DIP Switch Connector location SW3 SW4 SW5 SW4 10010 sw5 2O00 N O 30 1 LIILIN 4O s5 2 013 SW3 Connector pin definition Delay ON OFF Full Off Full Open rna belay ON NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Chapter 2 Jumpers and Connectors NEXCOM a ee ee pon fon fo Time Sting Delay OF see min smin orn sonia our onou tor fire for ore or ore Jon Jon on ow oF fon on EON SW4 Connector pin definition SW5 Connector pin definition wo KAA KA NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 10 VTC 100 User Manual Chapter 2 Jumpers and Connectors Connectors MCU Bootloader Pin Definition Connector type 1x6 6 pin header 2 54mm pitch Connector location JP2 1 OOOO O 6 nRESET GND Pi
5. in Phone number It depends on your Telecom s setting 6 Select Call Options and enter CGDCONT 1 IP INTERNET It depends on your Telecom s setting EAI My Connection 2 Country region code Area code Phone number C Eorce long distance C Force local Deyice Properties Call Setup Cancel the call if not connected within 120 seconds Wait for dial tone before dialing Wait for credit card tone JO seconds Extra Settings speci erted into the dial string C CGDCONT 1 IP KTS g ta e NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 27 VTC 100 User Manual Chapter 3 System Setup N EXC Oo M 9 Click Dial Properties 11 Enter G It depends on your Telecom s setting Dial Up Gonnection Dial Up Gonnection Edit the ag panem for each type of call to change how e Country Region Code F f Area Code G g Number 10 Click Dialing Patterns 12 Click Connect Dial Up Gonnection Dial Up Gonnection EAI My Connection a User Name Phone oo Dial from Password Work Domain Dial Properties Dialing Properties The local area code is The local country region code is Se Esee pesed AY oma I Dial using 8 Tone O Buse C Disable call waiting by dialing v NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 28 VTC 100 Use
6. 2 SBAPC2 8 kPa bit 0010 all doors closed SBAPC2 data 8 KPA 1110 Error Parking Brake Switch 1111 not available 53 00 Parking brake not set Door Control 2 58 65 01 Parking brake set Lock Status Bit 1 Bit 0 Diagnostics supported locked doors cannot be operated by the driver or a passenger 00 diagnostics is not supported unlocked door may be operated by the driver or a passenger 01 diagnostics is supported 58 Open Status 10 reserved closed door is completely closed 11 don t care ma n door is not completely closed 54 Bit 3 Bit 2 Requests supported ope aii ae 00 request is not supported Enable Status 01 request is supported disabled door cannot be opened by a passenger 10 reserved enabled door can be opened by a passenger 11 don t care Bit4 Bit7 Resvered SSCs Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 39 VTC 100 User Manual Appendix A CAN Module Setup and Command EE B7 B6 B5 B4 B3 B2 B1 BO B7 B6 B5 B4 B3 B2 B1 BO Bit 7 Bit 6 Lock Bit 5 Bit 4 Enable Bit 3 Bit 2 Open Bit 1 Bit 0 Lock Bit 7 Bit 6 Enable Bit 5 Bit 4 Open Bit 3 Bit 2 Lock Biti Bit 0 Enable Status Door 2 Status Door 1 Status
7. 91 F Byte 19 71 Byte 19 89 Byte 14 102 05 Engine Total Fuel used 0 5 L Bit gain ETF Byte 20 Byte 20 Byte 19 0 06 Engine Total Fuel used 0 5 L Bit gain ETF2 Check sum Check sum Byte2 Byte 20 07 Engine Total Fuel used 0 5 L Bit gain ETF3 Ee ele aoe Check sur Byte2 Engine Total Fuel used 0 5 L Bit gain ETF4 Byte 21 OXOD Byte 21 OXOD Byte 19 08 Engine Total Fuelused Byte 22 OKOA Byte 22 OKOA Byte 21 OKOD i 22 OKOA ETF4 256 256 256 ETF3 256 256 ETF2 256 ETF1 0 5 09 Fuel Level FL O to 100 Yo 0 4 bit NOTE Fuel Level FL 0 4 1 AT 00 AT 102 respond ASCII CODE format data 10 RPM Low byte RL 2 Packing 6 Byte15 Byte19 not defined set to 0 RPM High byte RH 3 After ATPA command byte 21 amp 22 were ignored 11 RPM RH 256 RL 0 125 4 This is the common J1939 measurement overview showing which measurements are available Note that not all measurements are supported by the individual engines OM eeCS S SSCistsS Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 36 VTC 100 User Manual Appendix A CAN Module Setup and Command 12 B7 B6 B5 B4 B3 B2 B1 BO 14 Axle weight 0 5 kg Bit gain Low Byte AWL NOT USED Engine Starter Mode B7 1 Total Vehicle Distance is provided by vehicle ECU 0 Total Vehicle Distance is calculation value B3 BO 0000 start not requested
8. Byte 5 03 Byte 5 21 Byte 5 39 Byte 6 b Byte 6 b Byte 6 04 Byte 6 22 Byte 6 40 Byte 7 c Byte 7 c Byte 7 05 Byte 7 23 Byte 7 41 Byte 8 a Byte 8 a Byte 8 06 Byte 8 24 Byte 8 42 Byte 9 b Byte 9 b Byte 9 07 Byte 9 25 Byte 9 43 Byte 10 c Byte 10 c S Byte 10 08 Byte 10 26 Byte 10 44 Byte 11 a Byte 11 a Byte 11 09 Byte 11 27 Byte 11 45 Byte 12 b Byte 12 b Byte 12 10 Byte 12 28 Byte 12 46 Byte 13 c Byte 13 c Byte 13 11 Byte 13 29 Byte 13 47 Byte 14 a Byte 14 a Byte 14 12 Byte 14 30 Byte 14 48 Byte 15 b Byte 15 b Byte 15 13 Byte 15 31 Byte 15 49 Byte 16 c Byte 16 c Byte 16 14 Byte 16 32 Byte 16 50 Byte 17 Check sum Byte 17 Check sum Byte 17 15 Byte 17 33 Byte 17 51 Byte2 Byte 21 Byte2 Byte 21 Byte 18 16 Byte 18 34 Byte 18 52 Byte 18 OXOD Byte 18 OXOD Byte 19 17 Byte 19 35 Byte 19 53 Byte 19 OKOA Byte 19 OKOA Byte 20 Check sum Byte 20 Check sum Byte 20 Check sum Byte2 Byte 19 Byte2 Byte 19 Byte2 Byte 19 a MID ji i Byte 21 OXOD Byte 21 OXOD Byte 21 OXOD b SID or PID of a standard diagnostic code Byte 22 OKOA Byte 22 OKOA Byte 22 OKOA C Diagnostic code character Bits 4 1 Failure mode identifier FMI NOTE The 00 52 command respond that data are ASCII code SCC Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 44 VTC 100 User Manual Appendix A CAN Module Setup and Command
9. FR V2 256 V1 16 428 x 106 L s 37 VI 38 V2 439 Total Vehicle Hours TVH Accumulated time of operation of vehicle ne Maximum Range 0 0 to 214 748 364 8 h TVH H4 256 256 256 4 H3 256 256 H2 256 H1 0 05 H 39 H1 40 H2 41 H3 42 H4 43 Reserved Percent Engine Load PEL Ratio of current output torque to 44 maximum torque available at the current engine speed Maximum Range 0 0 to 127 5 PEL data 0 5 Engine Coolant Temperature ECT 45 Maximum Range 0 0 to 255 0 F ECT data F Boost Pressure BP Gage pressure of air measured downstream 46 2 the compressor discharge side of the turbocharger Maximum Range 0 0 to 219 8 kPa 0 0 to 31 875 Ibf in2 PB data 0 862 KPA 52 Brake Secondary Pressure Gage pressure of air in the secondary or service side of the air brake system Maximum Range 0 0 to 1055 kPa 0 0 to 153 0 Ibf in2 BPP data 4 14 KPA 53 Road Speed Limit Status State active or not active of the system used to limit maximum vehicle velocity Bit 8 1 active O not active Bits 7 1 Undefined OM e S SCistS Copyright 2013 NEXCOM International Co Ltd All Rights Reserved VTC 100 User Manual Appendix A CAN Module Setup and Command N CO M J1708 Command Example 1 gt AT h Response Data1 Data2 HOD H3E by ASCII CODE EX1 AT 1 to get vehicle speed if speed is 255 Display FF gt
10. 267121 Fax 44 1908 262042 Email sales uk nexcom eu www nexcom eu NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual NEXCOM Package Contents Before continuing verify that the VTC 100 package that you received is complete Your VTC 100 package should have all the items listed in the following table item PNP Name Specification Qty 4NCPM00302X00 TERMINAL BLOCKS 3P PHOENIX CONTACT 1777992 NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved xii VTC 100 User Manual TN NEXCOM Ordering Information The following provides ordering information for VTC 100 e VTC 100 AOE P N TBD ARM Cortex A8 720MHz Processor with 256MB DDR2 and WEC7 system e VTC 100 A1E P N 10V00010000X0 ARM Cortex A8 720MHz Processor with 256MB DDR2 GPS and WEC7 system e VTC 100 A1U P N 10V00010001X0 ARM Cortex A8 720MHz Processor with 256MB DDR2 GPS and Linux Ubuntu e VTC 100 A5E P N TBD ARM Cortex A8 720MHz Processor with 256MB DDR2 GPS CAN bus and WEC7 system NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved xiii VTC 100 User Manual Chapter 1 Product Introduction N EXC 0 M Chapter 1 Product Introduction Overview VTC 100 Front View Key Features Compact and fanless design e ARM Cortex A8 Processor with 720MHz frequency Variety wireless communication options Built in CAN Bus V2 0b
11. A flat tipped screwdriver e A set of jewelers Screwdrivers e A grounding strap An anti static pad Using your fingers can disconnect most of the connections It is recom mended that you do not use needle nosed pliers to disconnect connec tions as these can damage the soft metal or plastic parts of the connec tors Before working on internal components make sure that the power is off Ground yourself before touching any internal components by touching a metal object Static electricity can damage many of the electronic com ponents Humid environment tend to have less static electricity than dry environments A grounding strap is warranted whenever danger of static electricity exists Precautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on the computers that are still con nected to a power supply can be extremely dangerous Follow the guidelines below to avoid damage to your computer or yourself Always disconnect the unit from the power outlet whenever you are working inside the case If possible wear a grounded wrist strap when you are working inside the computer case Alternatively discharge any static electricity by touching the bare metal chassis of the unit case or the bare metal body of any other grounded appliance Hold electronic circuit boards by the edges only Do not touch the com ponents on the board unless it is necessary to do so Don t fl
12. Door 1 Status Door 1 Status Door 8 Status Door 8 Status Door 8 Status Door 7 58 00 Unlocked 00 Disabled 00 Closed 00 Unlocked 63 00 Disabled 00 Closed 00 Unlocked 00 Disabled 01 Locked 01 Enabled 01 Open 01 Locked 01 Enabled 01 Open 01 Locked 01 Enabled 10 Error 10 Error 10 Error 10 Error 10 Error 10 Error 10 Error 10 Error 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available B7 B6 B5 B4 B3 B2 B1 BO B7 B6 B5 B4 B3 B2 B1 BO Bit 7 Bit 6 Open Bit 5 Bit 4 Lock Bit 3 Bit 2 Enable Bit 1 Bit 0 Open Bit 7 Bit 6 Lock Bit 5 Bit 4 Enable Bit 3 Bit 2 Open Biti Bit 0 Lock Status Door 3 Status Door 3 Status Door 2 Status Door 2 Status Door 10 Status Door 9 Status Door 9 Status Door 9 59 00 Closed 00 Unlocked 00 Disabled 00 Closed 64 00 Unlocked 00 Disabled 00 Closed 00 Unlocked 01 Open 01 Locked 01 Enabled 01 Open 01 Locked 01 Enabled 01 Open 01 Locked 10 Error 10 Error 10 Error 10 Error 10 Error 10 Error 10 Error 10 Error 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available B7 B6 B5 B4 B3 B2 B1 BO B7 B6 B5 B4 B3 B2 B1 BO Bit 7 Bit 6 Enable Bit 5 Bit 4 Open Bit 3 Bit 2 Lock Bit 1 Bit 0 Enable Bit 3 Bit 2 E
13. Temperature ET ET 40 C Byte 7 Engine Loading 0 100 Byte 8 Status Note 2 Byte 9 MAF 0 255 MAF RATE MAF 3 Byte 10 Distance D1 Byte 11 Distance D2 Byte 12 FU Average Fuel Economy km L Fu 10 TCheck sum odd numbers Byte1 Byte2 Byte3 Byte4 Piles Byte5 Byte6 Byte7 Byte8 Byte9 Byte10 Byte11 Byte12 Byte 14 Carry return OxOD Byte 15 Line feed OKOA NOTE 1 Data format ASCII CODE 78 0E 70 00 03 98 28 Status MAFD1 D2 Fu CS speed 78 km hr rem 0x0E70 3696 2 status Bit 7 0 Normal 1 Emergency Braking Acceleration lt 6 m s2 Bit 6 0 Brake OFF 1 Brake ON Bit 5 0 Clutch OFF 1 clutch ON Bit 4 0 Cruise Control OFF 1 Cruise Control ON Bit 3 0 Brake ON OFF unavailable 1 Brake ON OFF available Bit 2 0 Clutch ON OFF unavailable 1 Clutch ON OFF available Bit 1 0 Cruise Control ON OFF unavailable 1 Cruise Control ON OFF available Bit 0 0 NORMAL 1 DTC ON 2 Distance D1 256 D2 3 Average Fuel Economy Fu 10 OM eeSCS CCistsS Copyright 2013 NEXCOM International Co Ltd All Rights Reserved VTC 100 User Manual Appendix A CAN Module Setup and Command N CO M BE J1939 Raw Data Protocol HE
14. charging 00 not charging 00 not charging 00 not charging 10 Error 10 Error 10 Error 10 Error 01 charging 01 charging 01 charging 01 charging 11 Not available 11 Not available 11 Not available 11 Not available 10 error 10 error 10 error 10 error 11 not available 11 not available 11 not available 11 not available OM eSCS SSCistsS Copyright 2013 NEXCOM International Co Ltd All Rights Reserved VTC 100 User Manua Appendix A CAN Module Setup and Command 73 Selected Gear data 125negative gear are reverse gears 00000000 neutral 11111011 park 74 Current Gear data 125 negative gear are reverse gears 00000000 neutral 11111011 park 75 76 Bellow Pressure Front Axle Left Information of the pressure of the air suspension bellow at the left side of the front axle Pressure BPFAL2 256 BPFAL1 0 1 KPA 75 BPFAL1 76 BPFAL2 77 78 Bellow Pressure Front Axle Right Information of the pressure of the air suspension bellow at the left side of the front axle Pressure BPFAR2 256 BPFAR1 0 1 KPA 77 BPFAR1 78 BPFAR2 79 80 Bellow Pressure Rear Axle Left Information of the pressure of the air suspension bellow at the left side of the front axle Pressure BPRAL2 256
15. optional support for J1939 J1708 Wide range DC input from 9 36V e Smart power management and low voltage protection Operating System Support WEC 7 and Linux 3 1 driver VTC 100 Rear View NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 1 VTC 100 User Manual Chapter 1 Product Introduction Hardware Specifications MPU e ARM Cortex A8 Processor with 720MHz frequency Memory e On board DDR2 256MB Expansion e 1x CAN Bus module with J1939 J1708 for option e 1x Mini PCle socket USB x 1 for WWAN option e 1x Bundle GPS module 1 O Interface Front e 2x USB 2 0 host type A connector e 1x Line out 1 x Mic in e 1x System reset button e 2x LED s for power storage e 1x Power button e 1x SIM card socket e 4x Antenna hole reserved for SMA type antenna connector WWAN WLAN NEXCOM 1 O Interface Rear 1x 9 36VDC input with Ignition and 6W typical power consumption 1x DBO RS 232 COM1 1x DBO RS 485 COM2 1x DB9 female connector for 3GPI and 3GPO 1x DB15 VGA 1x RJ45 with LEDs for 10 100 1000Mbps Ethernet 1x SMA type GPS antenna connector 1x Antenna hole reserved for SMA type antenna connector WWAN WLAN Expandable Storage Micro SDHC Slot Bundle with 4GB Power Management Selectable boot up amp shut down voltage for low power protection HW design ready for 8 level delay time on off at user s self configuration Power on off ignition software detectable Operat
16. 0 specifications The external antenna mounting holes are used to mount and connect the antenna to a WLAN module WWAN 7 Antenna Holes module and GPS COM2 RS 485 connector a LAN Port The LAN port is an RJ45 interface with integrated LEDs and supports 10 100 1000Mbps Ethernet data transfer rates VGA Port The DB15 VGA port supports resolutions of 640 x 480 and 800 x 600 eo GPIO DB9 female connector for 3 GPIO Input source type 0 30V Output sink type 20mA max and CAN bus support PB Power Input Connector 9 36VDC power Input NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 4 VTC 100 User Manual Chapter 1 Product Introduction NEXCOM Mechanical Dimensions NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved S VTC 100 User Manual Chapter 2 Jumpers and Connectors NE lt COM Chapter 2 Jumpers and Connectors This chapter describes how to set the jumpers on the motherboard Note that the following procedures are generic for all VTC 100 series Before You Begin Ensure you have a stable clean working environment Dust and dirt can get into components and cause a malfunction Use containers to keep small components separated Adequate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the procedures that follow require only a few simple tools including the following e A Philips screwdriver
17. 00ppm Hexavalent Chromium Cr6 lt 0 1 or 1 000ppm Polybrominated biphenyls PBB lt 0 1 or 1 000ppm and Polybrominated diphenyl Ethers PBDE lt 0 1 or 1 000ppm In order to meet the RoHS compliant directives NEXCOM has established an engineering and manufacturing task force in to implement the introduction of green products The task force will ensure that we follow the standard NEXCOM development procedure and that all the new RoHS components and new manufacturing processes maintain the highest industry quality lev els for which NEXCOM are renowned The model selection criteria will be based on market demand Vendors and suppliers will ensure that all designed components will be RoHS compliant NEXCOM How to recognize NEXCOM RoHS Products For existing products where there are non RoHS and RoHS versions the suf fix LF will be added to the compliant product name All new product models launched after January 2006 will be RoHS compli ant They will use the usual NEXCOM naming convention NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Preface Warranty and RMA NEXCOM Warranty Period NEXCOM manufactures products that are new or equivalent to new in ac cordance with industry standard NEXCOM warrants that products will be free from defect in material and workmanship for 2 years beginning on the date of invoice by NEXCOM HCP series products Blade Ser
18. 1001 Cond Red 1001 Cond Red 1010 Cond Yellow 1010 Cond Yellow 1011 Cond Info 1011 Cond Info 1100 1110 Reserved 1100 1110 Reserved 496 1111 not available 498 1111 not available Bit 7 6 5 4 Telltale Status 3 Bit 7 6 5 4 Telltale Status 7 1000 off 1000 off 1001 Cond Red 1001 Cond Red 1010 Cond Yellow 1010 Cond Yellow 1011 Cond Info 1011 Cond Info 1100 1110 Reserved 1100 1110 Reserved 1111 not available 1111 not available Bit 3 2 1 0 Telltale Status 4 Bit 3 2 1 0 Telltale Status 8 1000 off 1000 off 1001 Cond Red 1001 Cond Red 1010 Cond Yellow 1010 Cond Yellow 1011 Cond Info 1011 Cond Info 1100 1110 Reserved 1100 1110 Reserved 497 1111 not available 499 1111 not available Bit 7 6 5 4 Telltale Status 5 Bit 7 6 5 4 Telltale Status 9 1000 off 1000 off 1001 Cond Red 1001 Cond Red 1010 Cond Yellow 1010 Cond Yellow 1011 Cond Info 1011 Cond Info 1100 1110 Reserved 1100 1110 Reserved 1111 not available 1111 not available NEC OM Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 42 VTC 100 User Manual Appendix A CAN Module Setup and Command 100 Bit 3 2 1 0 Telltale Status 10 1000 off 1001 Cond Red 1010 Cond Yellow 1011 Cond Info 1100 1110 Reserved 1111 not available Bit 7 6 5 4 Telltale Status 11 1000 off 1001 Cond Red 1010 Cond Yellow 1011 C
19. 429 496 729 5 mi Bit Resolution 0 161 km 0 1 mi TVD D4 256 256 256 D3 256 256 D2 256 D1 0 161 KM If vehicle dose not provide TVD AT1708 replace the information with the calculated distance deviation is 0 5 The first time connection AT1708 please command ATR to clear distance memory EE VTC 100 User Manual Appendix A CAN Module Setup and Command amm 33 D1 Intake Manifold Temperature IMT Temperature of precombustion 34 D2 air found in intake manifold of engine air supply system 47 o 35 D3 Maximum Range 0 0 to 255 0 F Fuel Rate Instantaneous Amount of fuel consumed by engine per 48 ABS Control Status Bits 8 7 ABS off road function switch Bits 6 5 ABS retarder control Bits 4 3 ABS brake control Bits 2 1 ABS warning lamp 00 Off Not active 01 On Active 10 Error condition 11 Not available 49 Parking Brake Switch Status ldentifies the state active inactive of the parking brake switch Bit 8 1 active O inactive Bits 7 1 Undefined 50 Brake Application Pressure BAP Maximum Range 0 0 to 1055 kPa 0 0 to 153 0 Ibf in2 BAP data 4 14 kPa 51 Brake Primary Pressure BPP Gage pressure of air in the primary or supply side of the air brake system Maximum Range 0 0 to 1055 kPa 0 0 to 153 0 Ibf in2 BPP data 4 14 KPA 37 unit of time ie Maximum Range 0 0 to 1 076 65 L s
20. B a Be Bi bo 0101 15 min bef 16h Vehicle Driv 2 working stat Driv 1 working state 0110 16h reached motion B7 B6 state B5 B4 B3 G B2 B1 B0 1110 Error 00 Vehicle 000 Rest 000 Rest 1111 ii abl 39 motion not 001 Driver available 001 Driver available ovdvalleDie detected 010 Work 010 Work 01 vehicle 011 Drive 011 Drive Pr bo gt 5 Be 5 z Ee Bo motion detected 110 Error 110 Error ener ee MA achgrap andling 111 not available 111 not avaiable Direetion indicator performance information system event B7 B6 B5 B4 B3 B2 B1 BO Direction indicator B7 B6 G Vehicle Overspeed Driver 1 card Driver 1 time related state 00 Forward Vehicle Over speed B7 B6 GIndicates whether the vehicle is 42 01 Reverse Tachgraph performance B5 B4 exceeding the legal speed limit set in the tachograph 00 Normal performance 00 No over speed 01 Performance analysis Handling information B3 B2 01 Over speed Driver 1 card B5 B4 00 no handling information z m eo 01 handling information System event B1 B0 oa Driver 1 time related state B3 B2 B1 B0 GIndicates if the driver 00 no tachogr Event approaches or exceeds working time limits or other limits 01 tachogr Event 0000 normal 43 0001 15 min bef 4 5h 0010 4 5 h reached 0011 15 min bef 9h 0100 9 h reached 0101 15 min bef 16h 0110 16h reached 1110 Error 1111 not available
21. BPRAL1 0 1 KPA 81 BPRAL1 82 BPFAR2 83 Driver s Identification Driver 1 amp Driver 2 identification 83 84 85 86 87 88 89 90 90 The driver ID is only available if a digital tachograph is present 491 Engine Fuel Rate EFR Amount of fuel consumed by engine per liter of hour Poe EFR EFR2 256 EFR1 0 05 L h Data Range 0 to 3 212 75 L h 91 EFR1 92 EFR2 493 Engine Instantaneous Fuel Economy EIFE Current fuel economy at current vehicle velocity WA EIFE EIFE2 256 EIFE1 512 km L Data Range O to 125 5 km L FMS Tell Tale Status 95 95 96 97 98 99 100 101 102 102 The Tell Tale Status information is derived from information displayed to the driver s dashboard 79 BPRAL1 80 BPFAR2 81 82 Bellow Pressure Rear Axle Right Information of the pressure of the air suspension bellow at the left side of the front axle Pressure BPRAR2 256 BPRAR1 0 1 KPA 95 Bit 3 2 1 0 Telltale Block ID Bit 7 6 5 4 Telltale Status 1 1000 off 1001 Cond Red 1010 Cond Yellow 1011 Cond Info 1100 1110 Reserved 1111 not available OM eeCS SCistS Copyright 2013 NEXCOM International Co Ltd All Rights Reserved VTC 100 User Manual Appendix A CAN Module Setup and Command N CO M EE Bit 3 2 1 0 Telltale Status 2 Bit 3 2 1 0 Telltale Status 6 1000 off 1000 off
22. EA E AE deh ETET 1 CAN Module ConneCtornceckaiie tin noes Hardware Specifications POWER INPUT ONT ipecccuscsocsscunansenctscishasauensuicioudsduarans scsnienasarzans Getting to Know VTC 100 POW BUTTON uu aa E R Front Panel 2ee 2e R Set BUTOM icesiccsnacisginiencremncniiedssdeess cogsnet rpeceaeie toentohddenscerattnnandescaqesene Rear Panel Power Ones SDI Active LED AI Mechanical TIMMONS cts d i tice chassis aateactasears fenetaatioalaseteataans Line out and Mic in COnnectorS lt sisesisiseseksa Power Om amp SD Active LED aa NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved ii VTC 100 User Manual Contents N EXC 0 M Bn VOGA CONECTOR aenean an foc feein IA ect A 19 Standard RS232 mia 20 RSS S CONNEGLO KA WEE WAA NAWA a A E EEN AA YANI 20 GPIO CONNETTO iiine ne ira E aR 21 Chapter 3 System Setup Removing the Chassis Cover cccceecccceceeeeeeceseeeneeseeeeeeeseeeeceeteeeensees 22 Installing a WWAN Module 0cecccecccceceeeeeeeteeeeeeeeneeeneeeneeeneesneeensees 24 WWAN Dial Up Setting cceeceeececeeeeeeeeeceeeeeeeceeeecceeeneeesneeenteeeneeennees 25 Activesyne Sa II AKA cS recat ASIA EA WA wet ie MNA KAMEI N a aE 29 Appendix A CAN Module Setup and Command 31 NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved iii VTC 100 User Manual Preface Preface Copyright This publication includ
23. H46 H46 HOD H3E 2 Trouble code 40 37 808 CA 80 AAA 80 B AA 80 C AA 80 1 AAFC DA Trouble code MID 128 H80 PID 8 H8 Diagnostic code character CA FMI A bit4 bit1 4 ATI request vehicle ID NEC OM Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 48 VTC 100 User Manual
24. NE lt XCOM NEXCOM International Co Ltd Mobile Computing Solutions Vehicle Telematics Computer VTC 100 User Manual NEXCOM International Co Ltd Published March 2014 www nexcom com Contents N EXC 0 M Contents Preface Chapter 2 Jumpers and Connectors Copyn t aa iv Before You BEGIN ii aa 6 NI sarsar E a a iv PRECAUTIONS AAA Taeiee ak coed oreo eee 6 Acknowledgements iwa iv JUMA PE aa ai aa KA AA ka EKA 7 Regulatory Compliance Statements wwwwwwwememwmwmmmimww wima iv Locations of the Jumpers and CONNECtOTS wwwmmmwwmw www 8 Declaration of Ai ai iv Jumper and DIP Switch Settings ierices reesen 9 ROHS ahaa kawada v MCU Bootloader Power SelECt wwwwwmmmwmawimwwmiwiwimiwmwi www Warranty and RMA i DIP Switch Safety Information Connectors Installation Recommendations MCU Bootloader Pin Definition Safety POCHI NS Debug Ports Technical Support and Assistance VBAT CONN Conventions Used in this Manual ccccecceeecteeeeeeeeeeeeeeeeeeeneeteneeenees i WS SN aa SA AA AA ANA WA AAA e E NE Global Service Contact INfOFMAtION wwwmmm mwi X WIENS BI COMME GLO AA aa E EE R E Pakia oan a Sana RE raa ERATE xii GPS CONMECTOP AAA AU ai E A AE ENEE Ord ring INFORMAL OMen ae R N xiii MiMi PCIE CONMECTON seris eataa E e eaae e SIM Card CONNECTANT aa Chapter 1 Product Introduction Miche GD Connector ia yin ma aa E A VET EWG EOE AE
25. USED BATTERIES ACCORDING TO THE MANUFACTURER S INSTRUCTIONS The computer is provided with CD drives that comply with the appro priate safety standards including IEC 60825 NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Preface Technical Support and Assistance 1 For the most updated information of NEKCOM products visit NEXCOM s website at www nexcom com 2 For technical issues that require contacting our technical support team or sales representative please have the following information ready before calling Product name and serial number Detailed information of the peripheral devices Detailed information of the installed software operating system version application software etc A complete description of the problem The exact wordings of the error messages Warning 1 Handling the unit carry the unit with both hands and handle it with care 2 Maintenance to keep the unit clean use only approved cleaning prod ucts or clean with a dry cloth 3 CompactFlash Turn off the unit s power before inserting or removing a CompactFlash storage card NEXCOM Conventions Used in this Manual served can cause personal injury This will prevent injury to your self when performing a task O Caution Information to avoid damaging components or losing data WA Note Provides additional information to complete a task easily Battery Sa
26. Using your fingers can disconnect most of the connections It is recom mended that you do not use needlenose pliers to disconnect connections as these can damage the soft metal or plastic parts of the connectors NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Preface Safety Precautions 1 2 3 10 11 Read these safety instructions carefully Keep this User Manual for later reference Disconnect this equipment from any AC outlet before cleaning Use a damp cloth Do not use liquid or spray detergents for cleaning For plug in equipment the power outlet socket must be located near the equipment and must be easily accessible Keep this equipment away from humidity Put this equipment on a stable surface during installation Dropping it or letting it fall may cause damage Do not leave this equipment in either an unconditioned environment or in a above 40 C storage temperature as this may damage the equip ment The openings on the enclosure are for air convection to protect the equipment from overheating DO NOT COVER THE OPENINGS Make sure the voltage of the power source is correct before connect ing the equipment to the power outlet Place the power cord in a way so that people will not step on it Do not place anything on top of the power cord Use a power cord that has been approved for use with the product and that it matches the voltage and current mark
27. X CODE J1708 Raw Data Protocol HEX CODE Support for J1939 PGN SPN access as defined in the J1939 standards This function will report all MID and PID that broadcasting on the J1708 This function will report all PGNs and their source node on the J1939 network Its data length is not fixed please refer to SAEJ1708 network J1939 Format PIDs 128 191 PIDs 0 127 Byte 0 0x40 0x40 0x40 Each SPN under this function should be set to a size of 32 bits Message meoo I Byte 1 FER MID MID 11939 Format identification MID Byte 0 0x40 Parameter Bit4 3 2 Priority Byte identification PID MD Hip Byte 1 BitO Data Page Number of data Bit1 5 6 7 Reversed Byte 3 bytes Data1 Data1 Byte 2 PDU Format PF PGN Byte4 Data 1 Data2 Check Sum Byte 3 PDU Specific PS Byte5 Data 2 Check Sum Ox0D Byte 4 Source Address Byte6 0x0D OKOA Byte5 Data1 Byte7 DataN OKOA Byte6 Data2 Byte 8 Check Sum Byte 7 Data3 Byte 9 Ox0D Byte 8 Data4 Byte 10 0x0A Byte 9 Data5 Byte 10 Data6 PIDs 0 127 describe data parameters that are one byte long Byte 11 Data7 PIDs 128 191 describe data parameters that consist of two bytes Byte 12 Data8 PIDs 192 253 The first byte following these PIDs will contain the number of Byte 13 Check Sum data parameter bytes Byte 14 OxOD EX Byte 15 Ox0A MID 128 0x40 0x80 0x15 0x01 0x32 OxC8 0Ox0D OKOA 64 128 21 1 50 200 130 10 PID 21 Engine ECU temperature Data 50 i eS CCCisS C
28. atus Stroke adjustment 000 OK 001 Out of adjustment 010 Delay brake return 011 Brake pads worn 100 Delayed brake application 101 Reserved 110 Error 111 Not available Bit 1 1 Left wheel O Right wheel 09 Fuel Level Ratio of volume of fuel to the total volume of the primary fuel storage container Maximum Range 0 0 to 127 5 Fuel Level FL 0 5 10 11 Engine Speed RPM Rotational velocity of crankshaft Maximum Range 0 0 to 16383 75 rpm RPM RH 256 RL 0 25 10 RPM Low byte RL 11 RPM High byte RH 12 Engine Oil Pressure EOP Gage pressure of oil in engine lubrication system as provided by oil pump Maximum Range 0 0 to 879 0 kPa 0 0 to 127 5 Ibf in2 EOP data 3 45 KPA Aaaa Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 13 Throttle Position TP The position of the valve used to regulate the supply of a fluid usually air or fuel air mixture to an engine 0 represents no supply and 100 is full supply Maximum Range 0 0 to 102 0 TP data 0 4 EE VTC 100 User Manual Appendix A CAN Module Setup and Command 14 Cargo Weight The force of gravity of freight carried Maximum Range 0 0 to 1 166 056 9 N 0 0 to 262 140 0 Ibf Low Byte AWL 15 High Byte AWH Weight AWH 256 AWL 17 792 N 16 Total Engine Hours TEH Accumulated time of operation of eng
29. ed on the product s electrical range label The voltage and current rating of the cord must be greater than the volt age and current rating marked on the product All cautions and warnings on the equipment should be noted 16 17 NEXCOM If the equipment is not used for a long time disconnect it from the power source to avoid damage by transient overvoltage Never pour any liquid into an opening This may cause fire or electrical shock Never open the equipment For safety reasons the equipment should be opened only by qualified service personnel If one of the following situations arises get the equipment checked by service personnel a The power cord or plug is damaged b Liquid has penetrated into the equipment c The equipment has been exposed to moisture d The equipment does not work well or you cannot get it to work according to the user s manual e The equipment has been dropped and damaged f The equipment has obvious signs of breakage Do not place heavy objects on the equipment The unit uses a three wire ground cable which is equipped with a third pin to ground the unit and prevent electric shock Do not defeat the purpose of this pin If your outlet does not support this kind of plug contact your electrician to replace your obsolete outlet CAUTION DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY RE PLACED REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE REC OMMENDED BY THE MANUFACTURER DISCARD
30. ess slot at a 45 degrees angle communication module such as GPRS UMTS or HSDPA until the gold plated connector on the edge of the module completely disappears inside the slot 3 Push the module down then secure it with mounting screws 4 Attach one end of the RF cable onto the module 5 Mount the other end of the cable to the antenna mounting hole located at the front panel of the chassis Mini PCI E slot for WWAN module installation NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 24 VTC 100 User Manual Chapter 3 System Setup N EXC Oo M WWAN Dial up Setting Configure using default settings 1 Start Settings Network and Dial up Connections 3 Click the Connect button Dial Up Gonnection E programs gt r Favorites gt Documents gt 2 My Connection User Name E Settings E Control Panel Network and Dial up Connections By Taskbar and Start Menu Password Domain 2 Double click on My Connection xa Fee Ss e FB FL Make New USB Serial My CPSW3G2 Connection Connection NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 25 VTC 100 User Manual Chapter 3 System Setup N EXC Oo M Configure using manual settings 1 Start Settings Network and Dial up Connections 3 Select the WWAN module under the Select a modem drop down list the example shown below is Cinterion USB M
31. ex or stress the circuit board Leave all components inside the static proof packaging that they shipped with until they are ready for installation Use correct screws and do not over tighten screws NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Chapter 2 Jumpers and Connectors N EXC 0 M Jumper A jumper is the simplest kind of electric switch It consists of two metal pins and a cap When setting the jumpers ensure that the jumper caps are placed on the correct pins When the jumper cap is placed on both pins the jumper is short If you remove the jumper cap or place the jumper cap on just one pin the jumper is open Refer to the illustrations below for examples of what the 2 pin and 3 pin jumpers look like when they are short on and open off Two Pin Jumpers Open Left and Short Right l Three Pin Jumpers Pins 1 and 2 Are Short NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 7 VTC 100 User Manual Chapter 2 Jumpers and Connectors NEXCOM Locations of the Jumpers and Connectors The figure below is the main board which is the board used in the VTC 100 system It shows the locations of the jumpers and connectors JP1JP2 J2 _ CN4 LAN1 na C j aren hi y eae O o Eca Boal my gS Doo poor DE Ol e CN1 Nie Us a O O 1 80O O O Os 10 00000 swt ae 0000 On 1 0000
32. fety Measures Warning Information about certain situations which if not ob Caution e Risk of explosion if battery is replaced by an incorrect type e Dispose of used batteries according to the instructions Safety Warning This equipment is intended for installation in a Restricted Access AAN Location only Resetting the Date and Time Note Remember to reset the date and time upon receiving the product You can set them in the AMI BIOS Refer to chapter 4 for more information NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Preface NE lt COM Global Service Contact Information Headquarters NEXCOM International Co Ltd 15F No 920 Chung Cheng Rd Zhonghe District New Taipei City 23586 Taiwan R O C Tel 886 2 8226 7786 Fax 886 2 8226 7782 www nexcom com America USA NEXCOM USA 2883 Bayview Drive Fremont CA 94538 USA Tel 1 510 656 2248 Fax 1 510 656 2158 Email sales nexcom com www nexcom com Asia Taiwan Central Taiwan Office 16F No 250 Sec 2 Chongde Rd Beitun Dist Taichung City 406 R O C Tel 886 4 2249 1179 Fax 886 4 2249 1172 Email sales nexcom com tw www nexcom com tw Japan NEXCOM Japan 9F Tamachi Hara Bldg 4 11 5 Shiba Minato ku Tokyo 108 0014 Japan Tel 81 3 5419 7830 Fax 81 3 5419 7832 Email sales nexcom jp com www nexcom jp com China NEXCOM China 2F Block 4 Venus P
33. g front to back facing to right facing forward forward F not available F not available The low order 4 bits represent a position number counting front to position number counting left to right back on the vehicle B7 B6 B5 B4 when facing in the direction of normal Axle location Bit mapped position vehicle travel number counting front to back facing forward 29 32 SW version supported for trucks Version number in the format ab cd where this byte represents ASCII code 29 a 30 b 31 c 32 d 33 36 High Resolution Total Vehicle Distance 5 m bit 0 to 21 055 406 km D4 256 256 256 D3 256 256 D2 256 D1 0 005 KM 33 D1 eee Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 34 D2 EE VTC 100 User Manual Appendix A CAN Module Setup and Command BE 35 D3 B7 B6 B5 B4 B3 B2 B1 BO 36 D4 Driver 2 time related state B3 B2 B1 B0 37 The distance which can be traveled by the vehicle before the next Gindicates if the driver approaches or service inspection is required exceeds working time limits or other limits UA ke 0000 normal ae ee 256 V1 5 160635 KM Driver 2 card 85 84 0001 15 min bef 4 5 h 41 NOT USED 00 Card not 0010 4 5 h reached 38 V2 present 0011 15 min bef 9h 01 Card present 0100 9 h reached 27 Be
34. ide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area domestic environment is likely to cause harmful interference in which case the user will be required to correct the interference take adequate measures at their own expense CE The product s described in this manual complies with all applicable Euro pean Union CE directives if it has a CE marking For computer systems to remain CE compliant only CE compliant parts may be used Maintaining CE compliance also requires proper cable and cabling techniques NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Preface RoHS Compliance NEXCOM RoHS Environmental Policy and Status Update NEXCOM is a global citizen for building the digital infrastructure We are committed to providing green products and services which are compliant with Eu ropean Union RoHS Restriction on Use of Hazardous Substance in Electronic Equipment directive 2002 95 EU to be your trusted green partner and to protect our environment RoHS restricts the use of Lead Pb lt 0 1 or 1 000ppm Mercury Hg lt 0 1 or 1 000ppm Cadmium Cd lt 0 01 or 1
35. ill only charge for main components such as SMD chip BGA chip etc Passive components will be repaired for free ex resistor Capacitor Items will be replaced with NEXCOM products if the original one cannot be repaired Ex motherboard power supply etc Replace with 3 party products if needed If RMA goods can not be repaired NEXCOM will return it to the customer without any charge NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Preface Board Level Component fee NEXCOM will only charge for main components such as SMD chip BGA chip etc Passive components will be repaired for free ex resistors capacitors If RMA goods can not be repaired NEXCOM will return it to the customer without any charge Warnings Read and adhere to all warnings cautions and notices in this guide and the documentation supplied with the chassis power supply and accessory modules If the instructions for the chassis and power supply are inconsistent with these instructions or the instructions for accessory modules contact the supplier to find out how you can ensure that your computer meets safety and regulatory requirements Cautions Electrostatic discharge ESD can damage system components Do the de scribed procedures only at an ESD workstation If no such station is avail able you can provide some ESD protection by wearing an antistatic wrist strap and attaching it
36. ine Maximum Range 0 0 to 214 748 364 8 h TEH EH4 256 256 256 4 EH3 256 256 EH2 256 EH1 0 05 16 Engine total hours of Operation EH1 17 Engine total hours of Operation EH2 28 PTO Engagement Control Status PTO output status Bits 8 5 Reserved all bits set to 1 Bits 4 3 PTO 2 engagement actuator status Bits 2 1 PTO 1 engagement actuator status NOTE Each status will be described using the following nomenclature 00 Off Not active 01 On Active 10 Error condition 11 Not available 18 Engine total hours of Operation EH3 19 Engine total hours of Operation EH4 20 27 85 96 Vehicle Identification Number Vehicle Identification Number VIN as assigned by the vehicle manufacturer Vehicle identification number aabbccddeeffgghh ATI command can show max 20 character VIN 29 30 Average Fuel Economy AFE AFE2 256 AFE1 1 660 72 x 10 3 km L 29 AFE1 30 AFE2 31 32 Mass Air Flow Mass air flow measured at the fresh air intake MAF MAF2 256 MF1 0 125 kg min 20 31 MAF 1 21 32 MAF2 22 23 24 25 26 27 NEC OM Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 33 36 Total Vehicle Distance TVD Accumulated distance travelled by vehicle during its operation Maximum Range 0 0 to 691489743 km 0 0 to
37. ing System Windows Embedded Compact 7 Linux 3 2 NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Chapter 1 Product Introduction N EXC 0 M Getting to Know VTC 100 Front Panel Rear Panel NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 3 VTC 100 User Manual Chapter 1 Product Introduction NEXCOM VTC can be internally integrated with a 3 5G Mini Card module The SIM card bracket is on the carrier board 1 SIM Card Slot When using the GPRS UMTS HSDPA function insert the SIM card into the SIM card socket Make sure to turn off VTC before inserting the SIM card When the ignition is from low to high VTC will turn on automatically When the ignition is high press the power button 5 6 secs to turn off VTC 2 Power Button When the ignition is high VTC has been turned off press the power button 1 2 secs to turn on the system When the ignition is from high to low VTC will turn off automatically When the ignition is low pressing the power button will not turn on VTC PAY Green is for power on off status 3 LED indicator pa Orange is for storage status Reset Button Press this button to restart VTC Line out Line out is a stereo output for connecting external speakers Audio n Mic in Mic in receives monophonic input from an external microphone USB Port The two USB ports are compliant with USB2
38. ing all photographs illustrations and software is protected under international copyright laws with all rights reserved No part of this manual may be reproduced copied translated or transmitted in any form or by any means without the prior written consent from NEXCOM International Co Ltd Disclaimer The information in this document is subject to change without prior notice and does not represent commitment from NEXCOM International Co Ltd However users may update their knowledge of any product in use by constantly checking its manual posted on our website http Awww nexcom com NEXCOM shall not be liable for direct indirect special incidental or consequential damages arising out of the use of any product nor for any infringements upon the rights of third parties which may result from such use Any implied warranties of merchantability or fitness for any particular purpose is also disclaimed Acknowledgements VTC 100 is a trademark of NEXCOM International Co Ltd All other product names mentioned herein are registered trademarks of their respective owners NE lt COM Regulatory Compliance Statements This section provides the FCC compliance statement for Class A devices and describes how to keep the system CE compliant Declaration of Conformity FCC This equipment has been tested and verified to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to prov
39. laza Bldg 21 ZhongGuanCun Software Park No 8 Dongbeiwang West Rd Haidian District Beijing 100193 China Tel 86 10 8282 6599 Fax 86 10 8282 5955 Email sales nexcom cn www nexcom cn Shanghai Office Room 603 604 Huiyinmingzun Plaza Bldg 1 No 609 Yunlin East Rd Shanghai 200062 China Tel 86 21 5278 5868 Fax 86 21 3251 6358 Email sales nexcom cn www nexcom cn NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Preface Shenzhen Office Room1707 North Block Pines Bldg No 7 Tairan Rd Futian Area Shenzhen 518040 China Tel 86 755 8332 7203 Fax 86 755 8332 7213 Email sales nexcom cn www nexcom cn Wuhan Office 1 C 1804 1805 Mingze Liwan No 519 South Luoshi Rd Hongshan District Wuhan 430070 China Tel 86 27 8722 7400 Fax 86 27 8722 7400 Email sales nexcom cn www nexcom cn Chengdu Office 9F Shuxiangxie Xuefu Garden No 12 Section 1 South Yihuan Rd Chengdu 610061 China Tel 86 28 8523 0186 Fax 86 28 8523 0186 Email sales nexcom cn www nexcom cn NE lt COM Europe Italy NEXCOM ITALIA S r l Via Gaudenzio Ferrari 29 21047 Saronno VA Italia Tel 39 02 9628 0333 Fax 39 02 9286 9215 Email nexcomitalia nexcom eu www nexcomitalia it United Kingdom NEXCOM EUROPE 10 Vincent Avenue Crownhill Business Centre Milton Keynes Buckinghamshire MK8 OAB United Kingdom Tel 44 1908
40. n EA Oe N COM Debug Ports Connector type 1x3 3 pin header 1 0mm pitch Connector location J1 MCU and J5 SOC Fin Paname Pinname is MCU RXD MPU RXD_O MCU TXD MPU TXD_0 NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved VTC 100 User Manual Chapter 2 Jumpers and Connectors NEXCOM VBAT CONN USB Ports Connector type 1x2 2 pin header 1 25mm pitch Connector type Dual USB ports Connector location J2 1x4 4 pin header 1 25mm pitch Connector location CN7 External J6 and J7 Internal 2 O 1 4 i 1 5 8 J6 amp J7 Connector pin definition CN7 Connector pin definition rin Definition rin Definition roe f 2 gt ee a a KAAESAA KAA o KA o re o Name J6 USB Client Name J7 USB HOST o o ee mw w NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 12 VTC 100 User Manual Chapter 2 Jumpers and Connectors NEXCOM sf si a WIFI amp BT Connector GPS Connector Connector type 1x16 16 pin header 1 0mm pitch Connector location CN9 Connector location J4 OOOO COCOCCOCOD ji Connector pin definition y Ps men e cw 7 wma e wm o woms o wm ND POWER 3 3V POWER 3 3V NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 13 VTC 100 User Manual Chapter 2 Jumpers a
41. n option to integrate the CAN BUS module VIOX CANO1 into VTC 100 system The form factor of this VIOX CANO1 is proprietary and it can support either SAE J1939 or SAE J1708 via connection in the first time The maximum VIOX CANO1 installed in VTC 100 series is up to three units Please note they are factory option VIOX CANO1 Setup When you start connecting VTC 100 device to CAN bus device you need a terminal program to send and receive data To use the terminal program please follow the setting below 1 Set the proper corresponding COM port and its data rate is 9600 2 Set data bits at 9 stop bit at 1 and no parity bits After the setting you will see the prompt with gt character This indicates that the device is in the idle state and ready to receive characters on the COM port If you do not see prompt string please reset the device with ATR reset command and then press the return key gt ATR or gt AT R spaces are optional and case is in sensetive You can also type HEX code instead AT 5A SA OD If you see the strange characters instead of gt you may set the incorrect baud rate Please check baud rate If you send the incorrect command the device will show a single question mark to indicate your input is not understood If VTC 100 fails to link to the BUS it will show PLEASE REBOOT Once VTC 100 connect to BUS it will start to try which protocol is connected ei
42. nable Bit1 Bit 0 Open Status Door 4 Status Door 4 Status Door 4 Status Door 3 Status Door 10 Status Door 10 60 00 Disabled 00 Closed 00 Unlocked 00 Disabled 65 00 Disabled 00 Closed 01 Enabled 01 Open 01 Locked 01 Enabled 01 Enabled 01 Open 10 Error 10 Error 10 Error 10 Error 10 Error 10 Error 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available 11 Not available B7 B6 B5 B4 B3 B2 B1 BO Time Date Bit 7 Bit 6 Lock Bit 5 Bit 4 Enable Bit 3 Bit 2 Open Bit 1 Bit 0 Lock WAA oo ae 28 Status Door 6 Status Door 5 Status Door 5 Status Door 5 67 Minutes data 61 00 Unlocked 00 Disabled 00 Closed 00 Unlocked 68 Hours data 01 Locked 01 Enabled 01 Open 01 Locked 71 69 Month data 10 Error 10 Error 10 Error 10 Error 70 Day data 0 25 11 Not available 11 Not available 11 Not available 11 Not available 71 Year data 1985 1985 to 2235 years B7 BG B5 B4 B3 B2 Bi BO Alternator Status Bit 7 Bit 6 Open Bit 5 Bit 4 Lock Bit 3 Bit 2 Enable Biti Bit 0 Open B7 B6 B5 B4 B3 B2 B1 BO Status Door 7 Status Door 7 Status Door 6 Status Door 6 Bit 7 Bit6 Bit 5 Bit4 Bit 3 Bit 2 Bit 1 Bit O 62 00 Closed 00 Unlocked 00 Disabled 00 Closed 72 Alternator Status 4 Alternator Status 3 Alternator Status 2 Alternator Status 1 01 Open 01 Locked 01 Enabled 01 Open 00 not
43. nd Connectors NEXCOM Mini PCI E Connector Connector location CN2 In Output Function Voltage Levels Speaker Out GSM Module VREF OUT SMS RI Out for wake up system Fo IN IN OUT UART Receive Data GSM Module need to connect to TX 51 N UART Transmit Data GSM Module need to connecttoRX 36 38 IN OUT USB Fs WWAN LED 8 10 12 14 IN OUT SIM Card NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 14 VTC 100 User Manual 57 11 17 32 33 45 47 51 20 42 Chapter 2 Jumpers and Connectors NEXCOM EHHE SIM Card Connector Micro SD Connector Connector location CN3 Connector location J3 i O c3 A DO c7 Qo C C6 ag oc Connector pin definition rin _Defnion rin Definition Pin Definition rin Definition os KA Ema kaa sw1 GND SW2 GND NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 15 VTC 100 User Manual Chapter 2 Jumpers and Connectors NEXCOM BES CAN Module Connector POWER INPUT CN1 Connector location CN8 Connector location CN1 2 OOOOO 10 iL 28888 ole slo Connector pin definition Connector pin definition Pin _Definton pm Definition Pin Definition Ps cavon m o w se w O w fef wo eo NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 16 VTC 100 User Manual Chapter 2 Jumpe
44. odem RA Programs ote Favorites Control Panel re Network and Dial up Connections H Taskbar and Start Menu cinterion USB Modem QMS i o T TCP IP Settings Security Settings 2 Make New Connection type name Dial Up Connection gt Next Beet ew anea a GS gt AF Make New USB Serial My CPSW3G2 Connection Connection 4 Click Configure Modem EAI My Connection 2 Make New Connection Select a modem Janterion USB Modem v Bluetooth Select the connection type TCP IP Settings Security Settings Dial Up Connection O Direct Connection O Virtual Private Network PPTP O Virtual Private Network L2TP D PPP over Ethernet PPPoE lt Back Next gt NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 26 VTC 100 User Manual Chapter 3 System Setup N EXC Oo M BES 5 Set Connection Preferences as follows 7 Click Next is Device Properties ox cal My Connection 2 Select a modem Janterion USB Modem Bluetooth i TCP IP Settings Security Settings Port Settings Call Options Call Call Options KA a erel Dial user supplies dial strings Terminals o Use terminal window Parity before dialing Stop Bits g Use terminal window after p dialing Elow Control Ce Wau 8 Enter 99
45. ond Info 1100 1110 Reserved 1111 not available 101 Bit 3 2 1 0 Telltale Status 12 1000 off 1001 Cond Red 1010 Cond Yellow 1011 Cond Info 1100 1110 Reserved 1111 not available Bit 7 6 5 4 Telltale Status 13 1000 off 1001 Cond Red 1010 Cond Yellow 1011 Cond Info 1100 1110 Reserved 1111 not available 102 Bit 3 2 1 0 Telltale Status 14 1000 off 1001 Cond Red 1010 Cond Yellow 1011 Cond Info 1100 1110 Reserved 1111 not available Bit 7 6 5 4 Telltale Status 15 1000 off 1001 Cond Red 1010 Cond Yellow 1011 Cond Info 1100 1110 Reserved 1111 not available OM eSCS SSCisS Copyright 2013 NEXCOM International Co Ltd All Rights Reserved Appendix A CAN Module Setup and Command J1708 Packaged Messages Protocol Once AT1708 SLEEP it can wake it up Packing 4 amp 5 will display only there is trouble code occurrence Start to send data by 3 packing response HEX CODE Packing 4 Packing 5 Packing 1 Packing 2 Packing 3 Byte 0 0 Byte 0 Byte 0 0x40 Byte 0 0 0x40 Byte 0 0x40 Byte 1 7 Byte 1 8 Byte 1 4 Byte 1 5 Byte 1 6 Byte 2 a Byte 2 a Byte 2 00 Byte 2 18 Byte 2 36 Byte 3 b Byte 3 b Byte 3 01 Byte 3 19 Byte 3 37 Byte 4 c Byte 4 c Byte 4 02 Byte 4 20 Byte 4 38 Byte 5 a Byte 5 a
46. opyright 2013 NEXCOM International Co Ltd All Rights Reserved 35 VTC 100 User Manual Appendix A CAN Module Setup and Command J1939 Packaged Messages Protocol ATS send packaged messages by turns 00 Speed Low Byte SLB Response HEX CODE default after ATPH command 01 Speed High Byte SHB Packing 1 Packing 2 Packing 3 speed SHB 256 SLB 256 Byte 0 0 0x40 Byte 0 0 0x40 Byte 0 0x40 B7 B6 B5 B4 B3 B2 B1 BO P a 0x31 e 7 oa ae Ae 02 Clutch switch Brake switch NOT USED Cruise control active Byte 3 01 Byte 3 19 Byte 3 37 00 pedal released 00 pedal released 00 switched off By e 19 17 Byte 19 35 Byte 19 53 01 peda depressed 0l pedal depressed 01 switched on Byte 20 Byte 20 Byte 20 Check sum Check sum Byte2 Check sum Byte2 aa T T vs B3 B2 Bi Bo Byte2 Byte 19 Byte 19 Byte 19 i Byte 21 OKOD Byte 21 OKOD Byte 21 OKOD 03 E kama e a 5 oe Byte 22 OXOA Byte 22 OXOA Byte 22 OXOA ee gency HEP aT Packing 4 Packing 5 Packing 6 1 Enable 0 Disable E Byte 0 0 0x40 Byte 0 0x40 Byte 0 0x40 Byte 1 a 0x41 Byte 1 b 0x42 Byte 1 c 0x43 0 4 Bit gain Accelerator Pedal Position APP O to 100 yte 3 55 yte 3 73 yte 3
47. r Manual Chapter 3 System Setup N EXC Oo M Hoo Activesync Setting VTC Software Setting Hardware Setup 1 Start Settings Network and Dial up Connections An optional cable is provided to connect the PC and VTC for activesync E programs gt function r Favorites gt Documents gt E Control Panel re Network and Dial up Connections H Taskbar and Start Menu To setup activesync please follow the following steps E Settings 1 Remove the chassis cover Run GP Suspend 2 Plug in this cable to the connector marked 1 3 Connect cable to the USB port on the computer marked 2 2 Highlight and right click USB Serial Properties es Ao Make New WEEE CPSW3G2 Connection Status Set as Default Desktop Shortcut Delete Rename Properties NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 29 VTC 100 User Manual Chapter 3 System Setup N EXC Oo M 3 Select COM9 under the Select a device drop down list After setting is completed the development software will connect with VTC Make New USB Serial My CPSW3G2 Connection Connection TCP IP Settings Security Settings NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 30 VTC 100 User Manual Appendix A CAN Module Setup and Command Appendix A CAN Module Setup and Command VTC 100 series offer a
48. r location CNGA Connector location CN4B Connector pin definition Connector pin definition NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 20 VTC 100 User Manual Chapter 2 Jumpers and Connectors NEXCOM GPIO connector Connector type DB 9 port Connector location CN4A Connector pin definition rin efntion Pin Defntion INPUT_1 PORT INPUT_2 PORT INPUT_3 PORT 4 OUTPUT_1 PORT Ts eno ooo _ gt cme o o omms O Ss NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 21 VTC 100 User Manual Chapter 3 System Setup N EXC B M Chapter 3 System Setup Removing the Chassis Cover ka Prior to removing the chassis cover make sure the unit s power is off and disconnected from the power sources to prevent electric shock or system damage 1 The screws on the chassis are used to secure the cover to the chassis Remove these screws and put them in a safe place for later use NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 22 VTC 100 User Manual Chapter 3 System Setup N EXC Oo M 2 Lift the cover upward then remove it from the chassis NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 23 VTC 100 User Manual Chapter 3 System Setup NEXCOM Installing a WWAN Module 1 The Mini PCI Express slot shown below is used to install a WWAN 2 Insert the module into the Mini PCI Expr
49. rs and Connectors NEXCOM BEB Power Button Reset Button Connector location SW1 Connector location SW2 1 3 Connector pin definition Connector pin definition rin Definition rin Definition rin Definition sree Da aw fa fed NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 17 VTC 100 User Manual Chapter 2 Jumpers and Connectors NEXCOM boo Power On amp SD Active LED Line out and Mic in Connectors Connector location LED1 Connector location CN5B and CN5A T1 Line out Mic in B1 Connector pin definition Connector pin definition rin Definition Pn Definition Ts me e e NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 18 VTC 100 User Manual Chapter 2 Jumpers and Connectors NEXCOM Power On amp SD Active LED VGA connector Connector type RJ 45 Connector type DB 15 port 15 pin D Sub Connector location LAN1 Connector location CN6B aS a ONNIN 8 1 Connector pin definition Connector pin definition rin Definition m Definition rin Definition Pin Definition Ts wa if a E aa aa Wa kii WAA mw e v Pa si o o o ve fof o NEXCOM Copyright 2013 NEXCOM International Co Ltd All rights reserved 19 VTC 100 User Manual Chapter 2 Jumpers and Connectors NEXCOM EHHE Standard RS232 Interface RS485 connector Connector type DB 9 port Connector type DB 9 port Connecto
50. ther J1939 or J1708 Once it is determined it will only accept the successful protocol next time unless using ATR command to reset it This means you can change the protocol by reset command After the reset command please power off the device and turn on it again In case the device cannot find correct protocol after 180 seconds it will enter sleeping mode for power saving There are several output format available for the different application including 1 Simple Data by ASCII Code 2 Raw Data 3 Packaged Messages by ASCII or HEX code The default setting is Simple Data Format The device will send messages out after it communicates with vehicle successfully The output format can be changed via setting the AT command Please refer the following section of AT command i eSC C CSCstsS Copyright 2013 NEXCOM International Co Ltd All Rights Reserved VTC 100 User Manual Appendix A CAN Module Setup and Command N CO M AT Command Summary 1 AT 1 Display version information PA ATPA Print data by ASCII CODE format Setting RS232 baud rate xy is baud rate parameter ATR Clear protocol and distance D1 D2 memory the ATR ATBRO9 9600 PH command clear current protocol then continue learning next new BRxy ATBR19 19200 protocol ATBR38 38400 py _ ATRI Request J1939 FMS High Resolution Total Vehicle Distance ATBR57 57600 33 36 ATBR39 115200 RH ATRH Req
51. to a metal part of the computer chassis Safety Information Before installing and using the device note the following precautions Read all instructions carefully Do not place the unit on an unstable surface cart or stand Follow all warnings and cautions in this manual NEXCOM When replacing parts ensure that your service technician uses parts spec ified by the manufacturer Avoid using the system near water in direct sunlight or near a heating device The load of the system unit does not solely rely for support from the rackmounts located on the sides Firm support from the bottom is highly necessary in order to provide balance stability The computer is provided with a battery powered real time clock circuit There is a danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dis card used batteries according to the manufacturer s instructions Installation Recommendations Ensure you have a stable clean working environment Dust and dirt can get into components and cause a malfunction Use containers to keep small components separated Adequate lighting and proper tools can prevent you from accidentally dam aging the internal components Most of the procedures that follow require only a few simple tools including the following e A Philips screwdriver e A flat tipped screwdriver e A grounding strap e An anti static pad
52. ual Appendix A CAN Module Setup and Command N CO M Simple Data Protocol ASCII CODE Data Description Check sum odd numbers Byte1 Byte3 Byte5 HEAD Byte 25 Byte7 Byte9 Byte11 Byte13 Byte15 Byte17 ByteO Byte19 Byte21 Byte23 Byte 1 Speed 0 255 KM HR Byte 26 Carry return OxOD Byte2 Byte 27 Line feed OKOA Byte 3 RPM High Byte RPMHB Byte 4 Byte 5 RPM Low Byte RPMLB REM RPMHB 256 RPMLB Byte 6 Byte 7 Engine Loading 0 100 Byte 8 Byte 9 Battery Voltage BV BV 100 10 v Byte 10 Byte 11 Engine Temperature ET ET 40 C Byte 12 Byte 13 Throttle position 0 100 Yo Byte 14 Byte 15 Status Note 2 Byte 16 Byte 17 MAF 0 255 MAF RATE MAF 3 Byte 18 Byte 19 Distance D1 Byte 20 Byte 21 Distance D2 Byte 22 Byte 23 FU Average Fuel Economy km L Fu 10 Byte 24 MM eS CCistsS Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 33 VTC 100 User Manual Appendix A CAN Module Setup and Command Simple Data Protocol HEX CODE Data Description HEAD 0x40 Byte 1 Speed 0 255 KM HR Byte 2 RPM High Byte RPMHB Byte 3 RPM Low Byte RPMLB RPM RPMHB 256 RPMLB Byte 4 Engine Loading 0 100 Byte 5 Battery Voltage BV BV 100 10 v Byte 6 Engine
53. uest Hino Truck Total vehicle distance 33 36 ek Pe echo off Default S ATS Continue auto send data every 100 200ms To use ATT ATEI eho on n will terminal it T ATT Terminate sending To use ATS will continue it ATSS Auto send Simple Data every 100 200 ms ATI Request vehicle ID the length is variable SS Refer to Simple Data format Protocol 1 11708 SP ATSP Auto send Packaging Messages every 100 200 ms Output format ASCII code Refer to Packaging Messages protocol e E ID byte 1 SR ATSR Auto send J1939 J1708 Raw Data Refer to Raw Data Byte 2 Vehicle ID byte 2 Protocol Byte N Vehicle ID byte N ATX Request to send data of alternate data format as Byte N 1 Check Sum Byte 1 Byte2 Byte N ATS ATSP command Byte N 2 0x0D For J1939 protocol l l l Byte N 3 0x0A X Packing 1 gt Packing2 gt Packing 3 gt Packing4 Packing5 gt N Max 20 Packing6 Packing1 2 1939 For J1708 protocol Byte 0 0x2A Packing 1 gt Packing2 gt Packing 3 Packing4 Packing5 Packing1 Byte 1 Vehicle ID byte 1 AT xy The command will print designated data by ASCII code Byte 2 Vehicle ID byte 2 xy is data address it is decimal Byte N Vehicle ID byte N xy J1708 00 53 Byte N 1 Check Sun Byte1 Byte2 ByteN J1939 00 99 Byte N 1 0x0D EX AT 01 to get speed high byte Byte N 2 0x0A N Max 35 OM eCS SSCistS Copyright 2013 NEXCOM International Co Ltd All Rights Reserved 32 VTC 100 User Man
54. ver which are manufactured by NEXCOM are covered by a three year warranty period NEXCOM Return Merchandise Authorization RMA mo Customers shall enclose the NEXCOM RMA Service Form with the re turned packages Customers must collect all the information about the problems encoun tered and note anything abnormal or print out any on screen messages and describe the problems on the NEXCOM RMA Service Form for the RMA number apply process Customers can send back the faulty products with or without accessories manuals cable etc and any components from the card such as CPU and RAM If the components were suspected as part of the problems please note clearly which components are included Otherwise NEXCOM is not responsible for the devices parts Customers are responsible for the safe packaging of defective products NE lt COM making sure it is durable enough to be resistant against further dam age and deterioration during transportation In case of damages occurred during transportation the repair is treated as Out of Warranty Any products returned by NEXCOM to other locations besides the cus tomers site will bear an extra charge and will be billed to the customer Repair Service Charges for Out of Warranty Products NEXCOM will charge for out of warranty products in two categories one is basic diagnostic fee and another is component product fee System Level Component fee NEXCOM w
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