User`s Manual
Contents
1. Append signature m mee mee Insert into message Child s firstname l Child s lastname Child s fullname Message expiresin 1day w Source 88020 Convert to short hand Scheduling Date and Time Finally you can set the exact date and time that you wish the message to be sent using the two radio buttons at the bottom of the page To send a message immediately leave the radio button next to Send selected Alternatively you can schedule the message to be sent at some point in the Future by using the drop down boxes to specify the exact date and time you wish the message to be sent and in which time zone IF the Scheduling option is chosen the application will automatically take you to the Outbox this is where the message will sit until it is ready to go at the specified Time and Date Previewing and Sending Your Message Once you are happy with your message double check the following e Your intended recipients are all highlighted e Your message reads as you intend e The desired time for delivery is set e Any additional options have been set as required You now have two options you can send schedule the message straight away or preview it first To send the message instantly press the Send button IFyou wish to preview your message first press the Preview button anda screen like the one below will be displayed You can check to see if the details you entered are correct which we2. without having to add the contact into the address book To send to more than one individual add the number followed by a comma and then the next number Add the contact telephone number in the Phone Number field Either choose a template or free type a message in the Message box click on Send and your message will be sent l Home Instant Text Message Phone Number Templates Select a template Message Number of characters 0 Number of messages 0 Send There are several options available to you From the account page e View and edit your user profile e Manage your message credits e Change your password IFyou are an administrator see our separate Administrator s Guide for additional Functions available to you on this page Your Profile Clicking on the Profile button in the menu bar From the account page will display your personal account details Your name and email address should be Filled in by default IF you wish you can enter phone and address details although this is entirely optional The email address and phone number you enter will be used For any Forward to email or mobile actions set up on your account See the separate Inbox Rules guide for a Full run down of Forwarding options Please note that any personal data you enter will only be used for us to contact you regarding your txttools account we will NEVER pass your details on to third parties You can set and should kee
3. Labels To allocate Inbox labels you must be on the Inbox page Here next to each message you should see a drop down box on the far right column This drop down box contains a list of all the Inbox labels on the account and by selecting a label From the list you can assign that message to a certain label It is possible to have multiple Inbox labels on the same message You can remove Inbox labels From a message by clicking on the red delete sign that appears next to the Inbox label Found just to the left of the Inbox labeldrop down list for each message 36 View Compare Inbox Labels To view all messages in each Inbox label you need to be on the Inbox page Here you should see some Display drop down boxes the second one will allow you to choose each Inbox label on your account By selecting the appropriate label and hitting Go this will filetr out all messages that do not have this label To quantitatively compare two or more Inbox labels you need to click on the Inbox stats sub menu found towards the top of the Inbox page This allows you to select each Inbox label you want to compare once satisfied click Compare to view a pie chart of the results Inbox Rules Administrators Only Inbox Rules is an advanced Functionality only accessible by administrators that enables you to set up your own keywords and actions for inbound messages It is avery powerful piece of software that gives you complete control over your inbound me
4. To log in to your account navigate to www txttools co uk in your web browser and type your username and password into the boxes on the top right of the screen customer login username password login Security Question The First time you log in you will be asked to provide a security question and answer Like your password you should not divulge the answer to your security question to anyone Select a security question From the drop down list provided and type your answer into the field Your answer will be stored on our system For future use You will only have to provide the security question once after logging in the First time it will take you directly to the home page of your account as shown below ae aad D4 Logged in as JSTraining2 Logout JID PIP Sent Compose Addressbook Groups Services Templates Account Live Help a txttools limited application news Conferences Last updated 14 09 2009 09 40 Phone Number Both our own series of Let s txttools v6 is now live talk about txt conferences We are pleased to announce the release of txttools v6 This brings a host of and others of relevance Templates new features along with a big improvement to the server architecture If you Select a template have any feedback please let us know via the live chat Download Presentations Click here to read the full posting Message Click here for Manuals FAQs and User Guides New feat
5. a message it will be marked as read an open envelope symbol You can mark messages as unread if you choose to which can be useful for shared accounts so that your colleagues can easily see which messages are new When a message is opened you will also see all the reply options For that particular message Deleting or Replying to Messages From the details screen you can select the appropriate buttons to delete the message from the inbox or reply to it Alternatively you can just return to the inbox Moving Messages IFyou have subusers underneath your account you can move a message directly into their inbox using the drop down list at the top left Simply select the subuser and click Pass to Subuser The message will be transferred to their txttools inbox Once the message has been moved you cannot retrieve it Searching for Messages Like the Outbox and Sent pages your Inbox is unlimited in size meaning you never have to delete another message To make Finding specific messages easier a comprehensive message search option is included You can also use the drop down menu in the top left hand corner to Filter the messages that are displayed by Read Unread and Replied 35 Inbox Labels Inbox labels is a new feature that works like address book groups in that they allow the grouping of messages These labels can then be viewed separately and also allows you to compare one or more labels to see the number of response
6. has been sent how many messages you have used who you have sent messages to and also check if messages have been received successfully No messages can be deleted from your sent page as this provides a searchable audit trail For all your messages Clicking on a message on the sent page will display a detailed status update for that particular message including the individual recipients and a confirmation of whether the message was successfully delivered or not Message Status Updates This is called a message status update To access status update information click on the message you are interested in on the sent page There will be an entry in the displayed table For each individual phone the message was sent to Five columns will be displayed showing in order the name of each individual recipient the recipient s mobile phone number allowing you to checkit at a glance the exact message sent to them the time the latest status update was received and finally the current status of the message The three possible statuses are as follows Status Key Failed will not be delivered to the mobile phone Sent no errors or handset delivery confirmation received Delivered confirmed as received by the mobile phone R 2 VJ amp A Interpreting Status Updates gt The green status with a tick confirms that the message has been delivered to the recipient s mobile handset How it works When a messag
7. Gender DOB information in order to use the associated filters This may seem obvious but is often overlooked Ge RVA V D amp 3 Creating a Custom Dynamic group continued gt The two check boxes at the bottom give you two options Create group now Save criteria Submit Create group now collects all the contacts matching the criteria and creates a new group full of those contacts Save criteria creates a new group but instead of having contacts it holds the criteria This dynamic group then populates with contacts at message sent time A custom group ALWAYS has 0 contacts expect at message send time This can be very useful especially when your address book is constantly changing Examples of dynamic group usage 1 Say a school wants to schedule a message for the new year to wish all your contacts a happy new year The only problem is that your address book changes frequently To ensure all contacts get the message a custom group called Everyone with no criteria can be created thus selecting all contacts and the message can then be scheduled to this group This way it doesn t matter what changes are made to the address book as all contacts are included at send time Say you have a dynamic group called Birthday that has the criteria birthday is today IFyou set up a service that sends messages to the group Birthday at 9am every morning then only contacts whose birt
8. User s Manual Version 6 0 Sept 2009 Contents Introduction What can txttgolsdo foryoU nenene nan hens Manascs elise tena cineca des a 4 Support amp The txttools Community txttools Support Security Question Navigating txttools Instant Text Message Account Settings Your Profile Changing the Home Page View Your Message Credits Message Credit Alert Changing Your Password Address Book Parent Student Contacts edutxt accounts only Adding New Contacts Manually Create a Contact Spreadsheet Upload XML SOAP Messaging Address book integration Middleware Application Modifying and Deleting Contacts Creating a Report Creating a Custom Dynamic group Creating a Custom Dynamic group continued Examples of dynamic group usage Creating a Super Group Existing Group Deleting a Group Viewing Group Member Details Editing and Cancelling Scheduled Messages Searching for Messages iCal Uploads Message Status Updates Interpreting Status Updates Reasons for Message Failure Sorting Messages via Status Locating Failed Messages Searching for Messages Message Statistical Reports Keywords Checking your Messages Deleting or Replying to Messages Moving Messages Searching for Messages Inbox Labels Create Labels View Compare Inbox Labels Inbox Rules Administrators Only Logging Out Closing the Browser Contacting Support Introduction Welcome to the txttools service This is the document for our txttools appli
9. as CSV and Follow the on screen instructions from the Upload button For a detailed guide to uploading your contacts contact Support and request a copy of our Upload Guide document XML SOAP Messaging Address book integration Create a virtual link between your existing MIS system and txttools using our XML connector This will more than likely require the input of your IT department and our Technical Team but once completed will automatically export contacts from your system directly into your address book at regular intervals defined by you Please contact Support for a copy of the XML SOAP API documentation Middleware Application txttools Address Book Middleware is a small Java application which takes contact and group data from a simple database and uploads it to txttools via the SOAP API This requires much less coding knowledge than the above method Please contact Support for a copy of the Middleware application software user guide Modifying and Deleting Contacts To modify a contact s details click on their name in the address book The create modify contact screen will be displayed where you can edit any information you wish including groups the contact is a part of To delete a contact from the main address book screen check the box to the left of the contact s name and then click Delete Selected Contacts at the Foot of the page You can select as many contacts as you wish to delete ona single page Crea
10. bile number is probably invalid In these cases you should check the number with the contact themselves and not resend the message IFyou have a green pending status for at least 24 hours which then turns to a red Failed status then the phone was probably out of range For too long either switched off or with no service It may be worth attempting to resend the message Sorting Messages via Status You will see at the top of the screen to view messages with a particular status IFyou select to just view the failed messages an option will appear to remove these contacts from your address book This allows you to remove potentially out of date numbers from the address book Please note that you are charged for messages that fail as a result of you uploading an incorrect or invalid phone number to your addressbook This is due to the phone networks charging For each attempted delivery Locating Failed Messages In addition to using the option outlined above clicking the List Failed Messages option in the menu bar will display a list of all messages that have been sent where one or more recipients did not receive the message Clicking on the individual messages will display the detail breakdown of status updates This is again useful For locating contacts for whom the stored number may be out of date or invalid Searching for Messages An infinite number of messages can be stored on your sent page To make Finding a specific
11. cation aimed at schools colleges and universities It is our vision to create world class communication and mobile learning tools to empower and connect everyone wherever they are on the planet As a leader in desktop to mobile communications we aim to provide the highest quality service to all our customers We always appreciate your feedback and comments What can txttools do for you txttools will enable you to efficiently send receive and manage SMS text messages from any internet connected PC to and from any mobile phone on the planet SMS messaging is a rapidly evolving communication medium convenient cost effective and efficient txttools can help keep you at the Forefront of this technology gt Support amp The txttools Community As a txttools account holder you are a member of one of the Fastest growing SMS communities in Europe As such there are numerous ways you can get support and advice both from our dedicated Support Team and other members of the community txttools Support Olivier and his colleagues in our dedicated Support Team are available from 8am to 5pm every weekday via phone email and Live Chat should you ever require any assistance with the application IFyou have a query encounter a problem or perhaps have a suggestion to make feel Free to contact us Full contact details can be found at the back of this document txttools Blog The blog is viewable on the Home page after logging in and w
12. cess the system you will have to enter your username and password again IFyou are logged into a sub user s account clicking the logout button will return you to that account s super user Closing the Browser IFyou close your browser your txttools session will remain active until you are logged out automatically after 30 minutes This means that during this period if the same browser were re opened and pointed at txttools co uk you would still be logged in For maximum security on public and shared computers you should always logout with the button provided before closing your browser or navigating away From the site Contacting Support IFyou experience any difficulties when using txttools or have any queries suggestions please do not hesitate to contact our dedicated Support Team Olivier Tane Customer Support Manager Sam King Regional Support Co Ordinator South Jyoti Solanki Regional Support Co Ordinator Midlands and Wales Martyn Ryan Rebecca Norman Chris Pinder Office Hours 8am 5pm Monday Friday 0113 2342111 supporta txttools co uk txttools_support Live Chat Click on the Live Help button For instant help and advice Out of Hours Emergencies Outside these hours emails are checked periodically In an emergency Olivier may be contacted on 07817 577380 Out of hours we may not be able to solve issues immediately but endeavour to resolve things A S A P
13. d see the Member Details button in the menu at the top of the page clicking on this will provide you with a summary of the members of that group Searching Groups You can search for a specific group in your list by using the search Function at the top right hand corner of the Groups page Simply enter the name of the group you want to find into the box and click search You can return to the list of groups by selecting List Groups from the menu at the top of the screen Templates can save you time when creating messages that you send regularly Once a template has been created it is saved to your account and can be recalled on the Compose screen at the touch of a button Templates and Signature ol List templates new template Ect signature Templates Template text Hi FULLNAME This is going to be used as a template Hi FIRSTNAME Welcome to txttools Select none alll invert Delete Selected Templates Create a Report of the above as 4z CSV x Excel 14 XML j PDF Creating a New Template To create a new template select New Template from the menu at the top of the screen Type your desired template into the text field that appears the counters at the top ofthe screen tell you how many characters and individual messages are used by your message You can insert merge tags for the recipient s firstname lastname or fullname which when the message is sent out will be replaced by t
14. e recipients or the time the message is scheduled to be sent To cancel a scheduled message you need to delete it from the outbox To do this check the box next to the message you wish to cancel in the outbox and click the Delete Messages button Once a message has been deleted it will not be sent out Searching for Messages You can schedule an unlimited number of messages to be delivered at any time you wish To make Finding these messages in the Outbox easier a comprehensive message search option is available Selecting the search option will display the small form which you can use to specify your search query You can search messages for their content recipient s name or number or the date they are scheduled were sent were received You can also select For results that are like i e contains the search query start with the search query or are an exact match W Search Scheduled Messages a fList messages Search Schedule Calendar Messages Outbox Message Search Criteria Message field Content Search mode Like Max results to return 1000 Search for Search Select the maximum number of results to return and type your search query into the text Field Clicking the Search button will return the results of your search below Ensure your search query matches the message field you selected in the first drop down box else your search will return no results e g IFyou are searching For a recipient s phon
15. e is delivered to a mobile phone the phone itself sends a notification to the mobile network 02 Orange Vodafone etc to say the message has been delivered to prevent it being delivered again the networks then pass this notification on to us so we can confirm that your message has been delivered P The green tick indicates that the message has been received by the handset The red status indicates that a message has failed for one reason or another IF this status appears the message definitely has not been and will not be delivered There are a few different explanations for this which are outlined below The green status with no tick inside will appear on any message that has not been confirmed as delivered or Failed It is essentially interpreted as message pending the network still has the message but attempts to deliver it have not succeeded at the current time possibly because the target phone is switched off or has no service The network will attempt to re deliver the message for the duration of the Message Expires In time that you specify on the Compose page Reasons for Message Failure Messages fail For several reasons The most common include the target mobile phone being out of range for too long either with no service or switched off and the mobile number being invalid Here is how to spot each instance IFyou have a red failed status within a few minutes of sending the message out then the mo
16. e number ensure your query is a phone number iCal Uploads You can schedule messages using your desktop calendar application by exporting your calendar as a ical file which you can upload to your account to schedule messages for the events you have on your calendar Please note that Microsoft Outlook does not support this natively To do this within your calendar application schedule events for which you wish to send text messages ensuring the content of your text message is set as either the title or description of the event Export your calendar to a ical file From within your txttools account navigate to the outbox and click on the Schedule Calendar Messages button in the menu bar Finally select the individual s or group s that you wish to receive the message s Note that every message that is scheduled will be sent to all of the contacts that you select Once you are satisfied with your selected options browse for your ical File and when this is selected click the Schedule button Once the upload is complete you should see all your messages listed in the outbox You can make modifications if necessary by clicking on the message in question Messages scheduled via iCal upload will be scheduled for the date and time of the event in the calendar File Sent The Sent page is an archive of all the messages ever sent out from your account From this page you can access a detailed breakdown of exactly what
17. hday it is at the time of sending will get the message on each day Dynamic groups can also search between ages This means that you can send a message to contacts of a certain age range to inform them for example of relevant course options for their educational stage R 2 se amp 3 Creating a Super Group gt To create a super group select Combine Groups from the top of the page A screen will be displayed very similar to the Create Group page only this time instead of selecting individuals to populate the group you select the existing groups you would like to combine to create the super group At any point you can return to the list of groups by selecting the List Groups button Existing Group To modify an existing group click on its name in the list of groups You will be taken to the original creation page where you can make modifications to the group as required Deleting a Group To delete a group check the box next to its name in the list of groups and then click the Delete Selected Groups button at the bottom of the page Note Deleting a group will not delete the contacts From your address book just the group association between them Viewing Group Member Details You can view and create reports of a succinct view of all the members ofa particular group if required To do this click on the group name in the list of groups to go to the Create Modify screen At this point you shoul
18. he individual s name from your address book Clicking the Save Template button will return you to the main screen above and add your template to the list of saved templates at the top of the screen Modifying and Deleting Templates To modify a template click upon it in the list of saved templates You will be returned to the create modify screen where you can make any changes that you wish To delete a template check the box next to it in the list of saved templates and then click the Delete Templates button 3 Creating Editing a Signature You can append a signature to the end of your messages in much the same way you can to an email To do this from the templates page select Edit Signature from the menu bar Once a signature has been set you can edit it by clicking directly on your signature as displayed at the foot of the templates page A signature can be appended to the end of any message you send out by selecting the appropriate option from the Compose page Signatures have no maximum length but are added to the total character length of a message in addition to your message content I Message Signature l List templates new template Edit signature Message Signature Number of characters 8 Number of messages 1 txttools Change Signature Reset The majority of messages you send out from the application will be created on the compose page This is likely to be where you spend most of y
19. ill provide the latest news and important support announcements Lets Talk About Txt Since March 2007 we have held a FREE conference roughly every six months for customers to showcase the way they use txttools and for you to meet with Fellow users and discuss all things txt related See www txttools co uk For upcoming dates and venues Got Skype You can contact the Support Team via the instant message Facility on Skype Add us to your contact list our username is txttools_support and you will be able to chat to us instantly during our office hours Live Help To chat with the Support Team live simply click the Live Help icon at the top of your account page This will open up a chat window with an available team member who will be able to give you instant help and advice Signing into your account is simple and secure You should have received a username and password via email if you have not please contact the Support Team Your initial password is randomly generated we strongly recommend changing it as soon as possible to something memorable The password you choose needs to be at least 8 characters long can only contain numbers and letters and is case sensitive You should not disclose your username or password to anybody We will NEVER ask for your password IF you believe the security of your account has been compromised you should change your password straight away to prevent unauthorised use of your account
20. l confirm the changes Message Credit Alert An email alert can be sent to warn of low message credits remaining The number inserted will specify the threshold at which the alert is sent Changing Your Password You should change your password regularly in order to help keep your account secure You can change your password from the Account screen by clicking the Change User Password button Inbox Sent Compose Addressbook Groups Services Templates Account Change password New Password Confirm Password Back Change Password Copyright txttools limited 2001 2009 Terms and Conditions Your Privacy No Junk Policy Contactus Training evaluation Administrators can change the passwords of their sub users When doing this you will see a second option to randomly generate a password and email it to the user When this option is selected the new password will be emailed to the address stored in the user s profile The address book is where all your contacts are stored Prior to sending a message from the Compose page the recipient must be stored in your address book From the address book screen you can add new contacts either manually or by batch upload view modify or delete existing contacts Reports of contact information stored within your address book can be extracted if required You can sort the address book alphabetically or numerically by clicking on the column header The number of rec
21. message easier a comprehensive message search function is included Message Statistical Reports Message statistical reports allow you to access a detailed report of how many messages were sent over a period of time you can also see how many of these messages were confirmed delivered to the recipient To open this screen click the Statistical Reports button at the top of the Sent page To create a report use the drop down boxes to select the date range or months you are interested in clicking Go will bring up the table and a chart beneath containing the statistical data Your account and any sub accounts you have will be listed complete with total messages sent in the selected period broken down into the number sent failed and still pending Clicking on a sub user will show the same data for their account IFyou have an abnormally high number of failed messages it is always a good idea to contact txttools Support so we can investigate For you Inbox IFyour license includes two way messaging your contacts will be able to reply to your messages or send texts directly From their mobile phones to your account Two way accounts will have an Inbox with a dedicated number attached to it this number will resemble either a mobile phone number ora local landline number depending on how you chose to have this set up IFyou do not have a dedicated number inbox but would like one or would like to check what your n
22. ords viewed on a single page can be modified by selecting one of the Lines per Page options at the top of the screen Parent Student Contacts edutxt accounts only Edutxt permits you the ability to store contact details for your pupils students and also their parents or carers This provides you the Flexibility to contact your pupils regarding events or reminders but also the ability to reach their parents quickly and easily regarding absences or school trips Adding New Contacts There are many ways to add new contacts to your txttools address book Manually Create a Contact Click the New Contact button at the top of the page to view the screen below i Create Modify Contact a ust contacts Search Trew contact TUpicad Contact Firstname House number Lastname Address1 Mobile Phone Number Address2 Email City Unique ID County Fill in the Fields as required select any groups you wish to add the new contact to and then click the Save button The new contact will be added to your address book Note that First name and last name are required fields A unique ID e g student number is strongly recommended as this will be used to differentiate any contact with the same name You can also add the Gender DOB Address details These details are not required but may be needed to use the custom groups Feature Spreadsheet Upload Export your contacts From your existing MIS system save the file
23. our time within the application There are three main parts to a text message and thus appropriately the compose page is split into three sections e Recipients e Message Content e Date and Time to Send Selecting Recipients All the contacts within your address book are by default displayed in a list at the top of the screen To send your message to an individual click on their name in the list so it is highlighted blue You can select multiple individuals by holding down the CTRL key whilst clicking upon the desired recipients You can search through the list by pressing the First letter of your desired recipient s surname on the keyboard To send a message to a pre created group select the Groups tab above the list and then select the required group again ensuring it is highlighted blue before proceeding Recipients Students Staff Associated Parents Carers Individual Group Class Year Note that if you select multiple people from the Individual tab a group will automatically be created for you should you ever wish to use it again 23 Message Content For the content of the message itself you can opt to use either a template or create a brand new message To type a new message just enter your required text into the Message text box The counters above shows the number of characters used by your message and also the number of message credits required to deliver your message to each indi
24. p up to date your local timezone as this will be used by the system to ensure messages are sent at the correct local time Finally you have the option to set and or modify your secret question and answer You should ensure this is something memorable We reserve the right to ask you your secret question to verify your identity in the event that you require us to make any modifications to your account or forget your password Clicking the Submit button at the foot of the page will save your changes and return you to the account page Changing the Home Page You can change the Home Page to any page of txttools To change this you would select the drop down menu named Home Page and then select the page you would like to see when you log in View Your Message Credits Prepay Invoiced customers will be able to click Messages From the account page to see a summary of message credits they have remaining in addition toa summary of messages used remaining for all sub users We will apply the Invoiced Prepay option at the time of setting up your account Invoiced customers will be able to view how many messages have been sent and how many messages are remaining Prepay customers can use this screen to allocate or revoke message credits to and from sub users Select Allocate or Revoke from the drop down list at the Foot of the page type in the required number of credits and select the sub user From the list provided Clicking Submit wil
25. page refreshes itself every minute and will keep will keep the session active IF you re running Firefox there is an extension available called ReloadEvery which can also force any page to refresh Secure Servers Note the https at the start of the web address and the lock symbol displayed at the bottom right of the browser meaning all information you send is heavily encrypted Password Protection Only the password holder for an account can send messages out administrators including the team at txttools cannot send messages on your behalf Audit Trail Every message you send out is automatically stored on the system and can be retrieved at a later date by a Fully customisable search system Full message credit management enables you to track any misuse of the system Dedicated Checks on the hour Here at txttools we perform Four different hourly checks to ensure the sound running and integrity of the system Please note that you should keep your password secret at all times txttools will NEVER ask For your password and you should not disclose it to anyone IFyou ever feel the security of your account has been compromised you should change your password immediately and contact txttools Support on 0113 234 2111 as soon as possible Clicking the Logout button at the top right hand corner of any screen whilst not logged in as a sub user will end your session and return you to the txttools co uk homepage In order to re ac
26. roup names Add members to the new group by highlighting their name in the Potential Group Members box and clicking the add gt button to move them to the Current Group Members box Upon clicking all the contacts in this box will be added to the group You can select multiple contacts at the same time by holding down the CTRL key whilst clicking on them of select a range by selecting the First contact holding SHIFT then selecting the last contact in the range you wish to add Creating a Custom Dynamic group A custom group matches a subsection of the contacts in your address book toa set of criteria To create a custom group select New custom group from the top of the page Like a normal group you need a name and a can have a description However instead of selecting specific contacts to join the group you have to add criteria that contacts have to match IF you have no filters then all contacts will be selected Here is an example of criteria you can select Criteria Add filter v Phone number is UK number v Is v born on after w 15 Is v a member of normal v Female v Create group now Save criteria Submit Here the matching contacts will be female Students Staff with a UK number i e 447 07 00447 who were born on after 15 Jan 1990 and are members of the group normal edutxt parent contacts are not picked up by this method One important note Contacts MUST have
27. s In the Future we will be looking to automate Inbox labels so any messages sent into a certain keyword will automatically be added to a label i Inbox E 9 List messages Search Tinbox rules Tinbox labels intox stats 2 found displaying all Lines per page 10 25 100 500 1000 All Page 1 Display All All X Go Message Source Delivery Date Inbox labels Add label M Txttools welcome 447792640271 Sep 28 2009 11 27 AM Labele v M4 Txttools test 447792640271 Sep 28 2009 11 27 AM Select none all invert Delete Selected Messages Mark as unread Mark as read Create a Report of the above as z CSV XJ Excel 43 XML AJ PDF Labelled Txttools Create Labels Inbox labels can be found on the Inbox page to create Inbox labels you must click the Inbox labels button Found towards the top of the Inbox page Here you just type the name of the Inbox label in the message box and press Add label Delete Edit Label You can delete or edit Inbox labels on this same page To edit an Inbox label you need to double click on the existing Inbox Label s name this will allow you to make any changes and you can click save to save these changes To delete an Inbox label you need to click on the red delete sign that should appear next to each Inbox label This will bring up an are you sure warning where you can click ok to delete the Inbox label or click cancel to keep it Allocate Inbox
28. ssages IFyou would like Inbox Rules to be set up on your account all new customers have this by default please contact txttools Support A separate in depth manual is available for this Functionality Note that inbox rules can only be set up on your dedicated long number IF you require keywords on our marketing shortcode you must contact Support first to check availability Services enable you to automate message sending over a fixed period These services may repeat the same message periodically or send out a set of messages at regular intervals In addition you can use our RSS 2 SMS functionality to convert RSS feeds to text messages and deliver this content directly to mobile handsets great for keeping contacts up to date with the latest news on a particular topic RSS stands for Really Simple Syndication For an example why not check out our Moodletxt Development RSS Feed at http www moodletxt com rss xml IFyou want to see how this content can be delivered to your phone text MOODLETXT to 88020 to subscribe to automatic SMS updates The security of your account and the sensitive data it contains is paramount to us There are a number of security measures in place on your account 30 minute time out After thirty minutes of inactivity your account will automatically time out Please note that this can not be changed there are two ways of getting around this the First is to have your Inbox page open as this
29. strongly recommend In addition if you have email addresses stored For your contacts you can copy the message to their email addresses by checking the Email box next to their name Once you click Send the application will take you to the Outbox Outbox The outbox contains all messages that have been scheduled to send at some point in the Future Do not be alarmed if you have just sent a message and nothing appears here your message will be logged on the sent page IFyou have messages scheduled they will appear in a list on this page displaying the message content the intended recipient s and the date and time the message is scheduled to be sent in your local time E Outbox ol List messages Search Schedule Calendar Messages Your message has been processed successfully 2 found displaying a Lines per page 10 25 100 500 1000 All Page 1 Type Recipient Message Text Message Source Send Time a Solanki Jyoti 1234 Hi FIRSTNAME Welcome to txttools 88020 Sep 1 2019 10 45 AM A Solanki Jyoti 1234 Hi FULLNAME This is a scheduled message 88020 Sep 6 2019 10 45 AM Select none all invert Delete Selected Messages Create a Report of the above as 4z csv X Excel IQ XML aj PDF Editing and Cancelling Scheduled Messages To edit a scheduled message just click on it in the outbox You will be returned to the Compose page where you can make changes to the message itself th
30. ting a Report You can create a report of the information displayed on screen at any time The buttons displayed below will export the information on screen to the appropriate Format Create a Report of the above as fp CSV ye Excel q3 XML J PDF You will see these options on every page throughout the application You can save the created file to your computer for your records or print it for Filing purposes Groups After your contacts are added to the address book you can place your contacts into groups to make sending messages to large numbers of contacts quick and easy You can create an unlimited number of groups and any individual contact can be in as many of these groups as required IFyou include groups in your CSV upload they will be created automatically for you Groups are listed on the page with a description if set and the number of members As with the address book you can sort the list alphabetically or numerically by clicking on the column headers You have three main options on this screen creating new groups manually creating a custom group or combining existing groups to create super groups Creating a new Group To create a new group select the New group button at the top of the screen Enter a name for your group required and a description if you wish optional but particularly useful if more than one group shares a similar name e g iF you use module or course codes for g
31. umber is please contact txttools Support Keywords In many cases your dedicated number will be shared by a number of people each with their own account In order to direct messages to the correct account your account will have a keyword attached to it A keyword is a short string of characters that needs to be placed in Front of a message sent to your dedicated number in order for it to be forwarded to your account Note that keywords are not case sensitive the Following example uses capitals For emphasis IF my account has the dedicated number 0113 234 2111 and the keyword TXTTOOLS then in order to send a message to my inbox it would need to look something like TXTTOOLS this is a message that will be delivered to my inbox and sent to 01132342111 IFyou are at all unsure about keywords please do not hesitate to contact the Support Team who will be happy to assist Checking your Messages The txttools inbox closely resembles the look and Feel of most email clients most notably gmail due to the use of labels and operates in a very similar way When the Inbox is opened the messages are listed with the most recently received at the top and you can see information including who the message is From you will see the contact s name iF it is stored in the address book and when the message was delivered Clicking on a message will display the details in full including the complete message text When you have clicked on
32. ures last updated September 2009 a message to anywhere on the planet for just one message credit Just ensure the number is prefixed with the international country e g 613344556677 Sea a Paap Register for our monthly email newsletter Number of messages Copyright txttools limited 2001 2009 Terms and Conditions Your Privacy No Junk Policy Contactus Training evaluation simple clever Inbox summary New 384 Read 46 Replied 1 Logged in as admin Logout 99VO9O VII Home Inbox Outbox compose Addressbook Groups Services Templates Account Live Help The image above shows the main menu bar Use these buttons to navigate around the txttools site It is a good idea to use these buttons as opposed to your browser s Back Forward and Refresh buttons as these can resend information duplicating contacts and messages Some pages have a sub menu displayed at the top of the page This menu will usually contain links to the various things you can do in this section like adding contacts groups or templates On pages where data is displayed you can sort and arrange the data on screen by clicking on the column headers Check boxes next to contacts groups messages or templates can be used for batch operations such as deletion The Logout button is in the top right corner of your screen Home Instant Text Message This Feature will allow you to send a message to a individual individuals
33. vidual recipient IF your message is only slightly over one message in length why not consider using the Convert to Shorthand button Message select message template Number of characters Number of messages To use a template select it from the drop down list you must have already saved your template on the Templates screen It will appear in the message Field where you can make any modifications if necessary Advanced Options Append signature iFyou select this box it will append your signature to the end of your current message for convenience the currently saved signature is displayed in brackets Insert into message with this Feature you can insert merge tags into the message using the four grey buttons Each will be replaced upon sending with the appropriate field From the recipient s contact details within the address book A FIRSTNAME tag will be replaced with the recipient s First name and so on Message Expires In enables you to set the length of time the networks should attempt to re deliver the message in the event of the recipient s phone being turned off The default is one day 24 hours Source enables you to set what should appear in the from Field on the recipient s phone by default this is usually your dedicated number Convert to short hand after your message has been written and this button is selected the application will abbreviate certain words For you Advanced options
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