User Manual
Contents
1. personal injury property or environmental damage Neither the Application Provider nor any of its content providers guarantees the availability accuracy completeness reliability or timeliness of information or location data displayed by any Pivotal Living Services Built in Battery Precautions Do not attempt to replace your Pivotal Tracker 1 battery It is built in and not changeable e Charge the lithium polymer battery in accordance with the instructions supplied by Pivotal Living e Use only the USB charger that shipped with your product to charge the battery e Do not attempt to force open the built in battery For the most up to date Safety and Regulatory Information please visit the support page at http www PivotalLiving com2. Pivotal Tre cker 1 User Guide zok Complete list of compatible devices Click here Set Up What s included Each package contains a Pivotal Tracker 1 USB charging cable a 12 month subscription to Pivotal Living and device set up instructions How do get started How does it work To get started visit the Apple s App Store or Google Play to search for and download the Pivotal Living app When you have located the app follow the on screen instructions to download install register and begin using your new device If you d like to watch a quick video to help you get set up please visit our YouTube channel An internet mobile connection is required and internet access fees or other service charges may apply so please contact your provider for more information For OS be sure that you are searching for Pivotal Living within the App Store Additionally if you are searching on a supported iPad device you may have to look within the iPhone apps to locate Pivotal Living or try this direct link in your browser https itunes apple com us a ivotal living id915189109 mt 8 For Android 4 3 mobile devices if you cannot find the Pivotal Living app on Google Play or your device shows as unsupported please open paste this link https play google com store apps details id com pivotalliving www into your mobile phone s internet browser to download the app Please Note The full list of supported Android 4 3
3. mobile phones can be viewed on the App page and Device page of www PivotalLiving com Android phablets and tablets are not formally supported yet as we are currently optimizing for mobile phones first However the Android app may still be downloaded for them so please proceed with technical caution and patience O Wear Activate Personalize Begin Before creating a new Member Tap the button on your band For an accurate experience Sync your data by pressing the account make sure your once to wake it up this initiates provide basic information about button once on the band then swie Bluetooth is powered on within the Bluetooth syncing process yourself Slide your finger to your finger down from the top your smartphone settings 20 sec adjust age weight and height edge of the mobile app Dashboard screen How do charge my device What is the battery life Your Pivotal Tracker 1 comes equipped with a rechargeable lithium polymer battery and you can check the level of your battery at any time on the band s display screen When the v band indicates the battery needs to be recharged simply clip the supplied USB charging cable to the Pivotal Tracker 1 and plug it into a USB port to begin charging the band The Pivotal Tracker 1 will recharge to full power in less than 60 minutes Please note that because overcharging can damage the band s battery it is recommended that you do not charge the Pivotal Tracker 1 for exten
4. mobile app and make Whenever syncing your band s Pull the screen down 105 or f la gt gt sure Bluetooth is powered on data to the mobile app you must touch the sync button Android 10 within your smartphone settings first press the button to wake it and the app will update with the i up this initiates the Bluetooth latest data recorded from your signal from your band that s band During the sync the band received by your phone will display the Bluetooth icon Where can see my membership details Each new membership product includes 12 months access to the Pivotal Living app and a complimentary Pivotal Tracker 1 device Upon activating your device and logging into Pivotal Living app your membership period begins and your app membership expiration date can be viewed in the Settings section of the mobile app What options will be available after the first year of membership to Pivotal Living At the end of your first year of membership to Pivotal Living we will offer members the opportunity to renew for another twelve months and get another complimentary device for 12 We anticipate always having this 12 renewal rate available for our members however we are also exploring alternative renewal options to offer flexible solutions for all of our members needs Stay tuned Does the Pivotal Living app and Pivotal Tracker 1 interface with 3rd party apps We are committed to providing our members
5. of time during the day when you have your Pivotal Tracker 1 only Mobile Phone or Other Mobile Device only both devices or none at all it is not uncommon for your Pivotal Tracker 1 to show different numbers than what is reported in the app For more information on how to set this motion data tracking up there is a helpful YouTube video covering this here setup jo tashira F les in 3 Ar rio AA Es oe mt ry Ir rig Crossed 4 3 miles a This feature is enabled in all Android 4 4 devices and does not require any 10750 tado 90 configuring within phone settings Phone tine 7042 e on Apple iPhone 55 6 and 6 Plus How do hydration and weight tracking work Getting enough water every day and keeping tabs on your body weight is important for your long term health Tracking hydration and your weight is fun and easy with the Pivotal Living app Simply drag your finger from the left side of the dashboard screen to log fluid ounces consumed or a once per day weight entry There is a quick tutorial YouTube video demonstrating hydration entries here and another video demonstrating a weight entry here Motion Activity is availab To utilize phone data with the Pivotal Living mobile app you will need to ds k Ee A yl enable this feature within Apple iOS phone settings Tip Make sure your calendar settings on the home page are on the current day since you can t make entries for previous days P How do goals work When do
6. the Pivotal Living app easy to access while also providing an experience which protects our members privacy we do not recommend members pair multiple Pivotal Tracker 1 bands to the same mobile device Because of software protocol differences between Android and OS we do not recommend you sync your device or run the app on more than one platform v Can pair more than one Pivotal Tracker 1 to my user profile At this time only one Pivotal Tracker 1 can be associated with an individual member s account However multi device support is something we are exploring for future releases Can use the Pivotal Tracker 1 without the Pivotal Living App The band relies on the mobile phone app to set the clock and natural awake alarm but otherwise works independent of the app to give our members flexibility during their busy days You can use the OLED screen on the band to get a pulse on your daily activity metrics but if you want to look at detailed data or sleep data you need to open the app on a mobile phone Otherwise it will simply act as a pedometer How can Pivotal offer both a 12 month membership to the Pivotal Living app and Pivotal Tracker 1 for just 12 Our model is different than our competitors our end goal is different than our competitors At Pivotal Living we entered the health and wellness tracking space because we knew there was a void we could help fill we believe if we can make tools like the Pivotal Living app and th
7. the battery life A full charge takes approximately one hour depending on charging source With normal use your Pivotal Tracker 1 should last 3 5 days before needing a charge depending on how frequently on screen key performance indicators are accessed It is not recommended you charge your Pivotal Tracker 1 for more than 3 hours as prolonged charging may impact or impair battery performance What does the Pivotal Tracker 1 track What shows on the Pivotal Living app Your Pivotal Tracker 1 tracks steps taken distance travelled calories burned hydration sleep duration and light vs deep sleep With an onboard OLED screen the Pivotal Tracker 1 makes it easy to check basic key performance indicators on the go Looking for more detailed information on the go or your personal trends Access your personal daily and historical reporting directly in the Pivotal Living app to quickly identify changes for a healthier you Rank yourself against friends and family by accessing the Teams section of the app or increase your motivation and set new wellness goals by comparing your weight activity and sleep with other people To a quick YouTube video on getting started please click here Does the Pivotal Tracker 1 work if cycle do yoga or other non step based workouts Similar to other fitness bands on the market the Pivotal Tracker 1 allows you to log the duration of a non step based workout when the band is on and in the general Activity mode so
8. an be viewed on the App page and Device page of www PivotalLiving com Android phablets and tablets are not formally supported yet though the Android app may still be downloaded for them so please proceed with technical caution and patience In the future we are exploring additional ways to make it easier for our members to access the Pivotal Living experience such as supporting additional mobile devices tablets and other mediums How do set up my profile After downloading and logging into the Pivotal Living app you will be prompted to provide some basic information such as your Name Language Gender Height Weight and other basic information The more information you contribute to your profile the more accurate your health and wellness reporting and recommendations will be And the more you will learn about yourself There is also a helpful YouTube video covering this here How do change time formats or between metric imperial measurements In Settings in the Profile section of the Pivotal Living you will find the toggle to change between imperial or metric measurement preferences Selecting imperial measurements will activate imperial measurements within your app and change the clock on your band to a 12 hour format selecting metric measurements will activate metric measurements and change the band time to 24 hour format Make sure to sync your band for these changes to go into effect How to manage time zone Reset t
9. arm is set on your Pivotal Tracker 1 when you see the alarm icon on the home screen of your band There is also a helpful YouTube video covering this here Figure 1 Natural Awake Alarm Settings Figure 2 Activity Reminder Alarm eeeeo T Mobile LTE 12 44 PM 1 92 D Wake up alarm i 4 Dashboard Band 8 00 AM Activity reminder E E ds From 9 AM Every day To PM Monday Every day O Tuesday Your band will vibrate if you have not been active for 30 minutes during selected time of day Wednesday How does sleep tracking work By collecting data from the Pivotal Tracker 1 band Pivotal Living can track the hours you sleep as well as your movement during sleep to help you understand your sleep quality To enter sleep mode double click the button on your Pivotal Tracker 1 until you see the moon icon The Pivotal Tracker 1 will vibrate as the moon icon appears to indicate that Sleep mode is activated To enter active mode double click the button on your band until you see the steps icon There is also a helpful YouTube video for this here Figure 1 Sleep Mode Figure 2 Active Mode How much data does the device store Which data is stored When you sync your Pivotal Tracker 1 your activity data is uploaded to the Pivotal Living app Your Pivotal Tracker 1 holds detailed information from the most recent 3 days Your recorded data consists of steps taken calories burned distance traveled active minutes
10. charge your Pivotal Tracker 1 for more than 3 hours prolonged charging may impact or impair battery performance e Do not use abrasive cleaners to clean your Pivotal Tracker 1 e Do not place your Pivotal Tracker 1 in a Dishwasher Washing Machine Dryer or other household appliance e Do not expose your Pivotal Tracker 1 to extremely high or low temperatures e Do not use your Pivotal Tracker 1 in a sauna Jacuzzi or steam room e Do not leave your Pivotal Tracker 1 in direct sunlight for an extended period of time e Do not leave your Pivotal Tracker 1 near open flames e Do not dispose of your Pivotal Tracker 1 in a fire or trash compacting device The battery could explode e Do not attempt to disassemble your Pivotal Tracker 1 it does not contain serviceable components e Never allow children or infants to play with the Pivotal Tracker 1 the small components may be a choking hazard e Health and wellness information displayed by any Pivotal Living Services is for general informational purposes only and is not intended to be relied upon as health and wellness advice Before beginning any type of exercise regimen please consult a physician or health care professional Data provided by any Pivotal Living Services is for basic health and wellness reporting purposes only and is not intended to be relied upon in situations where precise information is needed or where erroneous inaccurate or incomplete location data may lead to death a
11. ded periods of time such as overnight and that you plug the USB charging cable into a voltage controlled outlet such as a laptop or brand name wall charger To ensure the most accurate tracking of members sleep and daily activities we recommend charging the band during the day while you are stationary such as when reading a book or the morning paper or while sitting at your desk at work A battery icon will illuminate on the band to indicate that charging is occurring You can check the level of your battery directly on the home screen of the device If you ever face charging issues try changing your power source eg if you tried charging via wall charger try instead charging from a laptop or other power source Rest assured your lithium polymer battery is covered by our limited one year warranty For more details around this coverage please visit our warranty details here How do turn on my device Turn it off After completing the first charge for 60 minutes please push the device button for 5 seconds to turn the Pivotal Tracker 1 on for the first time Once on to turn the Pivotal Tracker 1 off at any time hold the device button for 5 seconds Each time you turn on off the band the words Pivotal Living will show in the OLED screen We made turning it on turning it off a longer hold to help prevent our members from accidentally turning it off knowing most people want to continuously track their activity There is also a helpful YouTub
12. e Pivotal Tracker 1 available for the masses we can help people improve their lives make good choices and integrate smart wellness decisions into their daily routine And we want to do it at a price point that was accessible to everyone At the heart of our model is our Pivotal Living software membership We don t believe in charging a high upfront cost for our products and instead hope that our members will be members for life Troubleshooting Where do I get help with password reset and account management Issues If the password reset tool is not working for you directly within the app please use the other account issues option on the log in screen to create an automated support ticket to have your account manually reset You can also submit a request for a manual account reset via this online form and this link can also be accessed via the Account section of our support page Requests are processed within 3 5 business days Where can I get general troubleshooting help In addition to this User Manual we regularly add new helpful videos and other digital content to our support page including a downloadable PDF version of our Troubleshooting Guide Order amp Legal FAQ Where is my order Packages can sometimes go missing even though all orders are shipped via UPS USPS Priority mail and emailed tracking numbers Should your product go missing we recommend contacting your local post office with your tracking number to see if th
13. e clasp is made from metal with a coated chrome finish The Pivotal Tracker 1 is nickel free While we do not anticipate an allergic reaction from the materials used in the Pivotal Tracker 1 as with any type of jewelry some people may experience reactions to bacteria accumulated on the band or from a possible change in alloy content in manufacturing batches To help avoid this we recommend that you regularly clean your Pivotal Tracker 1 band and discontinue wearing it should any irritation occur Additionally we recommend that you keep the fit of your band comfortably loose to allow for airflow between your skin and the band Should you have any adverse reaction to the band please discontinue using our product immediately 4 On which hand I should wear my device To get the most accurate reading from your Pivotal Tracker 1 it is recommended you wear your device on your non dominant wrist This will help ensure most day to day activities such as writing washing dishes throwing a ball or sipping your coffee don t inadvertently impact your personal health and wellness data reporting Which devices and platforms are supported The Pivotal Living app and Pivotal Tracker 1 currently work with iPhone and Android devices The band syncs with the following devices running iOS 8 and above iPhone 4S iPod Touch 5 iPad 4 iPad Mini and iPad Air as well as most Android 4 3 mobile phones Note The full list of supported Android 4 3 mobile phones c
14. e video covering this here Battery Power Before setup make sure your Press and hold the button on band is fully charged A full your band for 5 seconds to ch arge takes 60 min utes and power IT On WNenever syncing lasts approximately 5 7 days make sure to tap the button first to wake up your band How do put on my device Once your device has charged for at least one hour place the wristband around the wrist on your non dominate hand with the OLED screen on the outside of your wrist facing you similar to how you would wear a watch Align both ends of the wristband so they are directly overlapping each other with the clasp over the two holes that best fit your wrist Squeeze both the claps and the wristband between you thumb and forefinger until you hear a click or the band is held in place You ll know your Pivotal Tracker 1 band is securely fastened when both ends of the band are full inserted If you are having trouble try securing the band off your wrist to get a feeling for how it clasps and then try again on your wrist What size is the band The Pivotal Tracker 1 is available in one unisex design and is optimal for wrist sizes 6 to 7 inches in circumference What materials are used to make the Pivotal Tracker 1 Do you have any care and wearing tips The Pivotal Tracker 1 band is made of thermoplastic polyurethane a flexible durable elastomer material similar to that used in many sports watches It is latex free and th
15. ealth and wellness data While the Pivotal Tracker 1 captures different basic health indicators the Pivotal Living app uses activity sensor data from your mobile phone to supplement data returned from the band to provide additional basic health and wellness reporting for a more complete picture for you Can I use the Pivotal Tracker 1 without the Pivotal Living App The band relies on the app to set the clock and natural awake alarm but otherwise works independent of the app to give our members flexibility during their busy days You can use the OLED screen on the band to get a pulse on your daily activity metrics but if you want a detailed look at your daily activity or sleep data you need to open the app Otherwise the Pivotal Tracker 1 will simply act as a pedometer How do the app and the band work together While the Pivotal Tracker 1 captures different basic health indicators the Pivotal Living app uses activity sensor data from select mobile phones and other participating devices in our ecosystem to provide more detailed reporting For example for any given time period when you use both the Pivotal Tracker 1 and your mobile phone on a run Pivotal Living is working hard in the background to collect both fitness band and phone steps data to surface two different step counts within the user app Just navigate into the steps details section to see your motion data step count between your band and mobile device As there may be periods
16. ey can provide more information and or if you need to open a lost package claim with UPS USPS What is your warranty and returns policy Pivotal Living s warranty protects against unforeseen technical issues and further warrants the band is free from defects in the materials manufacturing and workmanship for a period of one 1 year from the date of shipment Our warranty is published on our home page http www PivotalLiving com Should you have a device with a material defect or warranty related issue please visit our warranty page learn more about our hassle warranty product exchange program and explore your coverage options What is your refund policy Unless noted otherwise on a special case by case basis Pivotal Living does not process refunds for non warranty issues This has been our policy since we began accepting orders and was instated as part of commitment to keeping our pricing low for our members If for whatever non warranty related reason the product isn t a good fit we encourage you to delete your account within the Pivotal Living mobile app Settings gt Delete Account and gift your Pivotal Tracker 1 and remaining membership to a family member friend or colleague Any unauthorized ds returned product will be donated to local charities and non profits For more information on this and other posted policies please visit our website www PivotalLiving com What is your privacy policy Our privacy policy is published on o
17. he time If you change time zones or if at any time the time on your band doesn t match the time on your mobile device data from your Pivotal Tracker 1 will not sync and you will need to go to Profile gt Settings gt Reset Time and then sync your band to reset the time and band counters How do sync my device Your Pivotal Tracker 1 silently sends out a wireless signal once it is turned on To sync your band with the Pivotal Living app be sure Bluetooth 4 0 is activated in your mobile phone settings Press the band button once to turn on your device and initiate a sync within the Pivotal Living app which is done by hitting the Sync button on the home screen for Android or for iOS pulling down on the top of the home screen and holding until the sync begins This may take a few minutes and may require more than one attempt however there will be a notification within the app when the connection is successful Please note that if at any time the time on your band doesn t match the time on your mobile device data from your Pivotal Tracker 1 will not sync and you will need to go to Profile gt Settings gt Reset Time to reset the time and band counters There is also helpful YouTube video covering this here o Once synced your daily stats wil display in the Dashboard screen of the app Progress wheels represent your stats In relation to your goals set Time stamp of last syne and battery evel of your band Open the
18. iding accurate and streamlined health and wellness tracking unfortunately apps and fitness trackers that monitor manually entered nutrition are not always accurate We also believe that our products should not interrupt the daily flow of people s lives We are actively exploring how to effectively tackle nutrition tracking using improved technology for more accurate nutritional details and in a way that doesn t require behavioral change What are different ways to challenge myself and engage others within the Pivotal Living app e Individual Challenge Track progress with one or more users to reach one or more goals For example you can create a custom team with your personal trainer so he or she can keep an eye on how you are doing before your next session Imagine getting a message from your personal trainer telling you to keep up the good work or maybe to push you a little harder to reach your goals What better motivation than that e Custom Teams In this mode create a custom team for your family a running group office pool or other team to allow users to motivate each other and push each other to reach your step goal or distance goal Pivotal Living allows you to join as many different groups as you like Groups can be anywhere from your family group to maybe even a group with your college alumni in it Imagine your college vs another college Can the Pivotal Living app support more than one user Multiple devices To balance making
19. percentage of daily goal and sleep data Sync your Pivotal Tracker 1 regularly to have the most detailed data available to view in Pivotal Living app How is privacy managed Pivotal Living believes your data belongs to you We carefully protect your data and take privacy seriously You must accept a friend request in order for any of your data to be shared and you can also choose what information is shared publically with other friends groups You can update or change your privacy settings at any time within the Pivotal Living app For more information our Privacy Policy can be viewed on our home page http www PivotalLiving com What data is shown to other friends and members in your group Can you control what data is shared With Pivotal Living you always have control over your data including which data is shared with friends family colleagues and other Pivotal Living community members Data sharing and other privacy settings can be accessed via the Settings section of your Pivotal Living app and within the Team settings section if you are a Team Admin Additionally as you create and join teams the Pivotal Living app will prompt you to set your sharing and privacy settings as you create teams under the Networking section of the Pivotal Living app and engage other members of the Pivotal Living community Why can t I track nutrition in the Pivotal Living software Pivotal Living remains dedicated to prov
20. they reset Your Pivotal Living app comes preset with recommended goals however goals can be manually by visiting Profile gt Edit Goals within the app Within the Pivotal Living app it is also possible to compare your data against people your age gender or by location Your Pivotal Tracker 1 starts tracking your results and goal progress for the next day at 12 00 AM for the time zone selected in your mobile phone or other paired mobile device This does not delete the previous day s data that data will be uploaded to your Pivotal Living app the next time you sync your Pivotal Tracker 1 device Your Pivotal Tracker 1 is designed to track your progress towards goals defined in your Pivotal Living app Goals can be set for steps taken calories burned distance traveled and other key performance indicators You can only have one goal for each performance indicator at a time but you can change goal values at any time in your Pivotal Living app How does the activity and natural awake alarm functions work Your Pivotal Tracker vibrates to wake or alert you with its Silent Alarm feature This alarm feature is set directly in your Pivotal Living app and can be configured to recur every day or particular days of the week Only one alarm time can be designated at a time Set the alarm and activity reminder within the app by visiting Dashboard gt Band and then syncing your Pivotal Tracker 1 with your mobile device You will know the al
21. uant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Pivotal Living support or an experienced radio TV technician for help This device meets the FCC and IC requirements for RF exposure in public or uncontrolled environments Important Safety Instructions e Read these instructions e Keep these instructions e Heed all warnings e Follow all instructions e Donot attempt to open the Pivotal Tracker 1 Substances contained in this product and or its battery may damage the environment and or human health if handled and disposed of improperly e Do not tamper with your Pivotal Tracker 1 e Do not
22. ur home page http www PivotalLiving com What is your EULA End User License Agreement By purchasing and using our products you agree to the terms and conditions of our end user license agreement which is published on our home page http www PivotalLiving com Do you ship internationally For the time being we are razor focused on successfully launching the Pivotal Living app and Pivotal Tracker 1 domestically in the US However we are committed to exploring international market expansion in the near future Be sure to follow us on social media as we will be sure to announce any updates there General Information amp Product Specifications What is the size and weight of the product The Pivotal Tracker 1 is available in one size and optimal for wrist sizes 6 to 7 inches in circumference The band itself USB charging cable weighs approximately one 1 ounce What are the optimal environmental conditions for band and app usage The Pivotal Tracker 1 band is recommended for use between 4 to 113 Fahrenheit 20 to 45 Celsius and is water resistant sweat proof and rainproof The Pivotal Tracker 1 is designed to protect against the elements including warm sunny temperatures direct light exposure and the occasional dust storm Just like a smart phone and other mobile device we wouldn t recommend exposing the device to wet conditions for long wearing it in the shower submerging it in water or letting it free float in
23. w you to start fresh and re register your new band with your existing email and or user name Or if you have an alternative email address or simply don t mind selecting a new user name v you can create a new account to start tracking immediately with your replacement device For our members convenience these account instructions are also sent as part of your warranty replacement shipping tracking confirmation email About My Device amp App What are hero features for the Pivotal Tracker 1 The Pivotal Tracker 1 is designed to do the basics very well and tracks many of the health and wellness indicators common in competitor devices However unlike most competing devices the Pivotal Tracker 1 offers an OLED screen which provides a quick pulse on key performance indicators with the click of a single touch friendly button The Pivotal Tracker 1 is simple beautiful motivational and easy to use Is the Pivotal Tracker 1 waterproof Susceptible to other elements such as dust or prolonged sun exposure Your Pivotal Tracker 1 is water resistant sweat proof and rainproof The Pivotal Tracker 1 is designed to protect against the elements including warm sunny temperatures direct light exposure and the occasional dust storm Just like a smart phone and other mobile device we wouldn t recommend exposing the device to wet conditions for long wearing it in the shower submerging it in water or letting it free float in your fish tank What is
24. with the most accurate health and wellness data possible within our Pivotal Living app At this time we area closed platform and encourage all tracking to come through our app for the highest quality assessments This also allows us to mitigate the impact of any bugs that other apps or platforms may have on our members tracking accuracy and overall product experience with Pivotal Living What are my options if my device gets lost or damaged We know life happens In the event that your device gets lost damaged stolen or otherwise disappears during your first year of membership simply purchase a new 12 month membership to Pivotal Living and we will send you another complimentary device Additionally to ensure our members stay up on the latest technology each annual renewal of your Pivotal Living membership includes a complimentary device and members can renew or purchase a new membership bundle at any time What if my charger gets damaged lost or stolen It happens and we get it People lose or damage their chargers all the time And just like mobile phone service providers we offer replacement chargers for purchase online Click this link to order How do set up a warranty or replacement device To start using your new warranty replacement device with your old user name and or email address please make sure to 1 log into the app with your old credentials 2 navigate to Settings and click Delete Account This will allo
25. you get time credit for your efforts For each 20 minute time period when you do more than 500 steps you add 20 minutes of active time to your home screen Active Time counter Given the Pivotal Tracker 1 is designed to do the basics really well including accurately recording data instead of making estimations we do not have a manual activity entry option or track specific activities at this time However we know not everyone loves to run or walk and that there are many ways our members chose to stay active We are exploring additional activity features for future Pivotal Living devices and software updates so stay tuned How do you interpret the sleep activity Sleep quality is determined by movement throughout the night more dips indicate tossing turning Flatter lines show deep less disrupted sleep Shallow U shaped curves show sleep disturbances such as tossing and turning while deeper U shaped lines can indicate waking up What is active time How is it calculated Active time is designed to distinguish between regular steps and high intensity activity You will see active time added to the app anytime you do more than 500 steps in a given 20 minute period So keep moving How accurate is the Pivotal Tracker 1 The Pivotal Tracker 1 s accuracy is compatible with other health and wellness bands on the market We recommend you wear your Pivotal Tracker 1 and carry your mobile device whenever possible to get the most accurate h
26. your fish tank Our hardware engineers recently confirmed that accumulated static electricity generated from friction between clothing fabric and the surface of the wristband as well as static electricity from carpeted home or office environments may cause the Pivotal Tracker 1 band to randomly reset for a small percentage of our member base Should this issue regularly impact you you can submit a refund warranty exchange claim here Where do go for help For troubleshooting help and how to content please visit our support page or to share your product experience or connect with other Pivotal Living members on support topics there is a member hosted support forum on Facebook Special thanks to Ashley Derek and Tracy and participating members for pioneering this great resource Regulatory amp Safety Notices Model Name Pivotal Tracker 1 Federal Communications Commission FCC Statement This device complies with FCC part 15 FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference including interference that may cause undesired operation of the device FCC Warning dd Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class B digital device purs
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