User Manual CATx DVI-D plus USB HID Extender Model
Contents
1. CPU Unit egERSO f Se d Cu fi i 1 2 Front View Hear View 1 To CPU DVI D 1 Connect to 5VDC power supply 2 To CPU USB 2 0 2 Service port 3 Connectto interconnect cable U 4 Connect to interconnect cable 1 5 Configuration DIP switches CON Unit ss on Oe e LEE wes 2 Done n Ame HHHH 1 2 Front View Rear View 1 Connect to DVI monitor 1 Connect to 5VDC power supply 2 Connect to USB 2 0 devices 2 Service port 3 Connectto interconnect cable U 4 Connect to interconnect cable 1 5 Configuration DIP switches 2010 10 06 13 CATx DVI D plus USB HID Extender 3 6 4 Model ACS3220A Dual Head CPU Unit 3 4 HE E 1 2 Front View 1 2 3 4 14 To CPU DVI D 1 To CPU USB HID To CPU DVI D 2 To CPU USB 2 0 de EN gh On B mm 1 2 3 4 Hear View Connect to 5VDC power supply Service port 1 Configuration DIP switches 1 Connect to interconnect cable 1 Service port 2 Connect to interconnect cable U Connect to interconnect cable 2 Oo Om BR wm Configuration DIP switches 2 2010 10 06 CON Unit Es Es RSR ele es HH eje Fe WR e sg 1 2 3 4 Front View 1 Connect to DVI monitor 1 2 Connectto USB HID devices 1 3 Connect to DVI monitor 2 4 Connect to USB 2 0 devices HH n DE 32. 5 1 2 Validity 2 M 5 1 3 Cautions and Notes eerte vitet neant nt 5 Safety E e EE 6 crier mee 7 3 1 APDIIGATON M tasters 7 3 2 System OvervieW is 8 3 3 Product Range ici asi cen mi iere n i p Rc aO ERR IR Re IR 9 3 4 Rack Mount Kits eege eredi rb ae n a 9 3 5 ACCESSONICS sen 9 3 6 D vica VIEWS ae sde 10 3 6 1 ModelACSS31 10A Single Head 10 3 6 2 Model ACS3210A Dual HeadQ sess 11 3 6 3 Model ACS3120A Single Head sssss 13 3 6 4 Model ACS3220A Dual Head 3 7 BIEtepocipcm I Installation e 18 4 1 Package Contetnls inen titer terres 18 4 2 System Setup neuves manette cca crt n f e itc pdt 19 4 3 Example Applications 20 lenire 22 5 1 Transmission Parameters ss 22 5 1 1 Adjustment of Video Resolution 22 5 1 2 Adjustment of Cable Length 28 5 2 DDC Sellingss e nr etre er A Ime 24 5 3 Selection of Operation Mode 25 5 4 Command MOde 2 2 iiec oet t e regie ep teorie dads 26 oci 27 6 1 Readjustment of Transmission Parameters Auto Adjust 27 6 2 Download o
3. 2010 10 06 35 CATx DVI D plus USB HID Extender d 7 5 Power Supply Single Head Devices Voltage 5VDC Power Requirement e ACS3110A CPU Unit and CON Unit 5VDC 800 mA e ACS3120A CPU Unit 5VDC 800 mA e ACS3120A CON Unit 5VDC 2 500 mA Dual Head Devices Voltage 5VDC Power Requirement e ACS3210A CPU Unit and CON Unit 5VDC 1 600 mA e ACS3220A CPU Unit 5VDC 1 600 mA e ACS3220A CON Unit 5VDC 3 300 mA 7 6 Environmental Conditions Operating Temperature 41 to 113 5 to 45 C Storage Temperature 13 to 140 F 25 to 60 C Relative Humidity Max 80 non condensing 7 7 Size Single Head Devices CPU Unit CON Unit 80 x 110 x 29 mm 3 1 x 4 3 x 1 1 Shipping Box 210 x 140 x 165 mm 8 3 x 5 5 x 6 5 Dual Head Devices CPU Unit 80 x 110 x 42 mm 3 1 x 4 8 x 1 7 CON Unit 161 x 110 x 29 mm 6 3 x 4 3 x 1 1 Shipping Box 460 x 250 x 120 mm 18 1 x 9 8 x 4 7 36 2010 10 06 Specifications 7 8 Shipping Weight Single Head Devices CPU Unit CON Unit 0 2 kg 0 4 Ib Shipping Box 1 7 kg 3 8 Ib Dual Head Devices CPU Unit CON Unit 0 3 kg 0 7 Ib Shipping Box 2 2 kg 4 9 Ib 37 2010 10 06 CATx DVI D plus USB HID Extender 8 Troubleshooting 8 1 Blank Screen Diagnosis Possible Reason Measure LED Power off Power supply gt Check pow
4. Hot Key Code Hot Key Sequence Left Ctrl Left Shift lt i gt 2x Scroll 2x Left Shift 2x Left Ctrl gt 2x Left Alt gt 2x Right Shift 2x Right Ctrl 2x Right Alt gt co loco nmi 2010 10 06 a Operation 6 Operation 6 1 Readjustment of Transmission Parameters Auto Adjust On Extenders with USB HID support not for model ACS3120A the user can initiate an automatic readjustment of transmission parameters The Extender will automatically optimize video quality 1 Enter Command Mode default 2x lt Left Shift gt see Chapter 5 4 Page 26 Press the lt a gt key to start Auto Adjust The screen will blank for a short time The Extender will exit Command Mode Transmission parameters have been readjusted Video quality should be optimal 6 2 Download of DDC Information By default the factory preset DDC information is sent to the source computer CPU In some cases the factory preset DDC information may not be appropriate so the option exits to read the actual DDC information from the attached monitor The DIP switches have to be set correctly see Chapter 5 2 Page 24 There are two ways to read DDC information from the attached monitor 2010 10 06 Via keyboard command during operation see Chapter 6 2 1 Page 28 Reconnecting the monitor cable at the CON Unit see Chapter 6 2 2 Page 28 27 CATx DVI D plus USB H
5. 7 4 Connector Pinouts Connector DVI D Single Link Vannes 8 C1 C2 HHH AAAA uu C5 jr ROTE 24 C3 C4 Pin Signal Pin Signal Pin Signal 1 T M D S data 2 9 T M D S data 1 17 T M D S data 0 2 T M D S data 2 10 T M D S data 1 18 T M D S data 0 T M D S data2 11 T M D S data1 19 T M D S data 0 GND GND GND 4 DC 12 n c 20 n c DC 13 n c 21 n c DDC Input SCL 14 5VDC high 22 T M D S clock impedance GND 7 DDC Output 15 GND 23 T M D S clock SDA 8 Internal use 16 Hot Plug 24 T M D S clock recognition C1 Internal use C3 Internal use C2 nc C5 GND C4 Internal use Connector USB Type B Picture Pin Signal Color 23 1 VCC 5VDC Red IC 2 Data White SS 3 Data Green 4 GND Black 34 2010 10 06 Connector USB Type A Picture Pin Signal Color 1 VCC 5VDC Red 2 Data White 3 Data Green 4 GND Black Connector Mini USB Type B Picture Pin Signal Color 1 VCC 5VDC Red 1 5 2 Data White 3 Data 4 Green 4 DC 5 GND Black RJ45 Picture Pin Signal Pin Signal 1 D1 5 D3 2 D1 6 D2 UI 3 D2 7 D4 ES A D3 8 D4 Power Supply Picture Pin Signal 5VDC inside VCC 5VDC E el Outside GND
6. Configuration DIP switches 4 Connect to interconnect cable CON Unit WEBEBENR wie er m CECI zza 7 7 Bia 65 T d o 1 2 1 2 3 4 Front View Rear View 1 Connect to DVI monitor 1 Connect to 5VDC power supply 2 Connect to USB HID devices 2 Service port 3 Configuration DIP switches 4 Connect to interconnect cable 10 2010 10 06 3 6 2 Model ACS3210A Dual Head CPU Unit 3 4 5 6 y cso E wy 53MM bes za edi d m i 1 2 1 2 3 4 Front View Rear View 1 To CPU DVI D 1 2 To CPU USB HID 1 3 To CPU DVI D 2 4 To CPU USB HID 2 Connect to 5VDC power supply Service port 1 Configuration DIP switches 1 Connect to interconnect cable 1 Service port 2 Configuration DIP switches 2 o oO P WO NN Connect to interconnect cable 2 2010 10 06 11 CATx DVI D plus USB HID Extender CON Unit WNEEEHR wie BSEESRSES is umi sss sls 5 Fa PU 5 mam nag LH 1 2 3 4 Front View 1 Connect to DVI monitor 1 2 Connect to USB HID devices 1 3 Connect to DVI monitor 2 4 Connect to USB HID devices 2 Rear View 1 2 3 4 5 6 7 12 2010 10 06 Connect to 5VDC power supply Service port 2 Configuration DIP switches 2 Connect to interconnect cable 2 Service port 1 Configuration DIP switches 1 Connect to interconnect cable 1 3 6 3 Model ACS3120A Single Head
7. Connection available ER flashing No USB host found 3 Link Status off No connection via interconnect cable Video on Connection via interconnect cable green 4 Video OK off e CPU Unit No DVI signal from video green source computer CPU detected e CON Unit No DVI signal from CPU Unit or no monitor detected on DVI signal from video source available flashing Monitor DDC is being transmitted from the console monitor 5 USB Status off No USB connection green on USB connection available 2010 10 06 17 CATx DVI D plus USB HID Extender 4 installation 4 1 Package Contents You should receive the following items in your extender package e Extender pair CPU Unit and CON Unit e 2x 5VDC international power supply unit e 2xcountry specific power cord Quick Setup e DVI video cable 1 8 m DVI D male to male Cii me it m j e USB cable 1 8 m USB type A to type B EX d lt I Additional content for Dual Head devices e DVI video cable 1 8 m DVI D male to male Gui HE H Lem mt i e USB cable 1 8 m USB type A to type B BESS MES Q If anything is missing contact your dealer 18 2010 10 06 4 2 System Setup o d First time users are recommended to setup the system with the CPU Unit and the CON Unit in the same room as a test setup This will allow you to identify and solve any cabling problems and experiment with your system more conveniently
8. Material Authorization Package your devices carefully preferably using the original box Add all pieces which you received originally Note your RMA number visibly on your shipment Devices that are sent in without a RMA number cannot be accepted The shipment will be sent back without being opened postage unpaid 2010 10 06 41 CATx DVI D plus USB HID Extender 9 3 BlackBox subsidiary contact details Country Web Site Phone Fax Email Austria www black box at 43 1 256 98 56 43 support black box at 43 1 256 98 56 100 432 2 725 85 50 support nederlands blackbox be Belgium www blackbox be support french blackbox be 32 2 725 92 12 j support english blackbox be Denmark www blackbox dk 45 56 63 30 10 45 blackbox blackbox dk 56 65 08 05 Finland www blackbox fi 35 201 888 800 35 tuki blackbox fi 201 888 808 France www blackbox fr 33 1 45 606 717 tech blackbox fr 33 1 45 606 747 Germany www black box de 49 811 5541 110 techsupp black box de 49 811 5541 499 Ireland www blackbox co uk 353 1 662 2466 techhelp blackbox co uk 353 1 662 2477 Italy Milano www blackbox it 39 02 27 404 700 supporto tecnico blackbox it 39 02 27 400 219 Italy Roma www blackbox it 39 06 57 50 350 39 06 57 41 907 Netherlands www blackbox nl 31 30 241 7799 techsupport blackbox nl 31 30 241 4746 Norway www blackboxnorge no 47 55 300 710 support blackboxnorge no 47 55 300 70
9. a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 2010 10 06 43 CATx DVI D plus USB HID Extender 9 5 North American Regulatory Compliance This equipment has been found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances All power supplies are certified to the relevant major international safety standards 9 6 WEEE The manufacturer complies with the EC Directive 2002 96 EG on the prevention of waste electrical and electronic equipment WEEE The dev
10. adapt to optimize video quality This configuration is suitable for almost all conditions and should only be modified if video quality is not satisfactory In case of video interference an automatic readjustment can be initiated by entering a keyboard command see Chapter 6 1 Page 27 Please note that this feature is not available on model ACS3120A 5 1 1 Adjustment of Video Resolution The CPU Unit can be adjusted for the video resolution used with the following DIP switch settings CPU Unit DIP Function Switch d Position Fl Switch down El Switch up Not used ON Automatic adjustment default TID 1234 ON Resolution up to 1280x1024 Fall 1234 ON Resolution greater than 1280x1024 THU 1234 ON Configuration for maximum distance transmission sld EE independent of monitor resolution 1234 22 2010 10 06 5 1 2 Adjustment of Cable Length The CON Unit can be adapted for the current interconnect cable length with the following DIP switch settings CON Unit DIP Function Switch Position Fl Switch down El Switch up Not used ON Automatic adjustment default gt NE Cable length exceeds 10 m Cable length exceeds 20 m ES Sei ES bi EX TES ELSE LS o o mI o NI gt mS Maximum cable length Use this setting if you are exceeding the maximum recommended cable length or if the video quality is not acceptable with automatic adjustment mx g
11. interface to any other equipment particularly network or telecommunications equipment Take any required ESD precautions Repair gt gt Do not attempt to open or repair a power supply unit Do not attempt to open or repair the Extender There are no user serviceable parts inside Please contact your dealer or manufacturer if there is a fault 2010 10 06 3 Description 3 1 Application The Extender is used to increase the distance between a source computer CPU and its console keyboard mouse and other peripheral devices The Extender is designed for use with Cat X Twisted Pair interconnect cables The Extender is unsuitable for connection between buildings where a fiber optic based product should be used instead 2010 10 06 7 CATx DVI D plus USB HID Extender 3 2 System Overview The Extender consists of a CPU Unit and a console unit CON Unit The CPU Unit is connected directly to the source computer CPU using the supplied cables The CON Unit is connected to the console monitor keyboard and mouse The CPU Unit and the CON Unit communicate with each other through the interconnect cables System overview Source computer CPU Extender CPU Unit Interconnect cable Extender CON Unit Console monitor keyboard mouse Second monitor option only with Dual Head devices USB 2 0 devices option only with USB 2 0 devices NO oO fF WO DMD Q See Chapter 4 3 Page
12. lt BLACK BOX User Manual Edition 2010 10 06 CATXx DVI D plus USB HID Extender Model ACS3110A ACS3210A ACS3120A ACS3220A CATx DVI D plus USB HID Extender Copyright 2010 All rights reserved This information may not be reproduced in any manner without the prior written consent of the manufacturer Information in this document is subject to change without notice Trademarks All trademark and trade names mentioned in this document are acknowledged to be the property of their respective owners Disclaimer While every precaution has been taken during preparation of this manual the manufacturer assumes no liability for errors or omissions Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to any other circumstances outside the manufacturer s control whether environmental or installation related The manufacturer shall not be liable for any loss damage or injury arising directly indirectly incidentally or consequently from the use of this product 2 2010 10 06 Co 2010 10 06 ntents About This Manual eeeeeeeeeeeeeeeeeee enne enne annnm sa nn annm eniin s anna 5 1 1 SCOP
13. 1 Spain www blackbox es 34 9162590732 tecnico blackbox es 34 916239784 Sweden www blackboxab se 46 8 44 55 890 46 support blackboxab se 08 38 04 30 Switzerland www black box ch 41 55 451 70 71 support black box ch 41 55 451 70 75 United Kingdom www blackbox co uk 44 118 965 6000 44 118 965 6001 techhelp blackbox co uk United States www blackbox com 1 724 746 5500 1 724 746 0746 42 2010 10 06 EE Technical Support 9 4 CE Declaration Of Conformity The products listed below in the form as delivered comply with the provisions of the following European Directives 2004 108 EG Council Directive on the approximation of the laws of the Member States relating to electromagnetic compatibility CE CE Marking 2009 Product list ACS3310A ACS3210A ACS3120A ACS3220A The products comply with the following harmonized standards for Information Technology Equipment EN 55022 09 2006 Class A IEC 61000 4 2 02 2001 IEC 61000 4 3 05 2006 IEC 61000 4 4 12 2004 IEC 61000 4 5 11 2006 This declaration certifies the conformity to the specified directives but contains no assurance of properties The safety instructions and installation guidelines noted in this manual shall be considered in detail The length of the attached CPU or CON cables must not exceed 3 m The use of suggested interconnect cables is mandatory Q Use in a Domestic Environment This is a Class A product In
14. 20 for installation examples 8 2010 10 06 EE Description 3 3 Product Range Model Description ACS3110A Single Head Extender for 1x DVI Single Link up to 1920x1200 2x USB HID keyboard mouse ACS3210A Dual Head Extender for 2x DVI Single Link up to 1920x1200 4x USB HID keyboard mouse ACS3120A Single Head Extender for 1x DVI Single Link up to 1920x1200 4x USB 2 0 transparent ACS3220A Dual Head Extender for 2x DVI Single Link up to 1920x1200 2x USB HID keyboard mouse 4x USB 2 0 transparent 3 4 Rack Mount Kits Model Description ACS3000A RMK 19 1U rack mount kit to mount Single Head and DualHEad devices DRMVACU S DIN Rail Mounting Kit to mount by snap on Single Head units und Dual Head CPU Units 3 5 Accessories Model Description ACS1009A PS 4A International power supply unit 100 240VAC 5VDC 4A ACXSPL12 DVI D splitter cable EYNG3110A 030M Cat 5e simplex cable Leoni Kerpen length 30 m EYNG3110A 040M Cat 5e simplex cable Leoni Kerpen length 40 m EYNG3110A 050M Cat 5e simplex cable Leoni Kerpen length 50 m 2010 10 06 9 CATx DVI D plus USB HID Extender 3 6 Device Views 3 6 1 Model ACS3110A Single Head CPU Unit eBEESS O LA zi S m 1 2 4 Front View Rear View 1 To CPU DVI D 1 Connect to 5VDC power supply 2 To CPU USB HID 2 Service port 3
15. 4 5 6 7 8 Le Rear View Connect to 5VDC power supply Service port 2 Connect to interconnect cable U Connect to interconnect cable 2 Configuration DIP switches 2 Service port 1 Configuration DIP switches 1 AN Oo Om P Go ND Connect to interconnect cable 1 2010 10 06 15 CATx DVI D plus USB HID Extender 3 7 Diagnostics The Extender is fitted with the following LEDs for status indication at CPU Unit and CON Unit 16 Devices with USB HID CPU Unit and CON Unit m ego f in 1 3 4 Hear View Front View Pos LED Status Diagnostics 1 Power off Device not ready red on Device ready 2 Link Status off No connection via interconnect cable green on Connection available 3 Video OK off e CPU Unit No DVI signal from video green source computer CPU detected e CON Unit No DVI signal from CPU Unit or no monitor detected on DVI signal from video source available flashing Monitor DDC is being transmitted from the console monitor 4 USB Status off No USB connection green on USB connection available 2010 10 06 Description Devices with USB 2 0 CPU Unit and CON Unit m Hear View Front View Pos LED Status Diagnostics 1 Power off Device not ready red on Device ready 2 Link Status off No connection via interconnect cable USB on
16. Chapter 6 1 Page 27 If necessary manually adjust parameters for monitor resolution see Chapter 5 1 1 Page 22 and cable length see Chapter 5 1 2 Page 23 8 3 USB HID Failure Diagnosis Possible Reason Measure Keyboard LEDs Keyboard in Command gt Press Esc to leave Command Shift and Scroll Mode Mode are flashing CPU Unit No USB connection to gt Check connection of USB cable LED USB CPU to CPU select another USB port Status off if necessary gt Remove USB and power cable and restart CPU Connect power cable first CON Unit Problems with USB Check connection of USB cable LED USB connection to USB HID device Status off Remove DVI and power cable and restart CON Unit Connect power cable first USB device No USB HID device gt Connect USB HID device without function USB HID device is not gt Contact dealer if necessary supported 2010 10 06 39 CATx DVI D plus USB HID Extender 8 4 USB 2 0 Failure 40 Diagnosis Possible Reason Measure LED Link Connection U between gt Check interconnect cable U and Status USB off CON Unit and CPU Unit connections USB controller gt Check LED USB Status at CON Unit CON Unit LED Link Source computer CPU Check status standby sleep Status USB is mode flashing USB controller gt Check LED USB Status at CON Unit CON Unit CPU Unit LED No USB connection to gt Chec
17. ID Extender 6 2 1 Download DDC via Keyboard Command Use the following command sequence to read DDC information from the attached monitor except for model ACS3120A 1 Enter Command Mode default 2x lt Left Shift gt see Chapter 5 4 Page 26 Press the keys lt 2 gt lt Enter gt to read the DDC information from the console monitor The screen will blank for a short time The Extender will exit Command Mode The CPU will now be able to read the actual monitor DDC information and so allow the required video resolution to be selected Enter Command Mode default 2x lt Left Shift gt Press the keys lt 1 gt lt Enter gt The Extender will exit Command Mode The DDC information has been updated once Further updates are only possible by repeating all the steps listed above or by re attaching the monitor cable see Chapter 6 2 2 Page 28 6 2 2 Download DDC via DVI Cable 28 Move DIP switch 3 on the CON Unit to the upper position Please make sure that the monitor is on both monitors in case of Dual Head devices Disconnect the monitor cable from the CON Unit and connect the monitor cable again In the case of Dual Head devices disconnect and connect monitor cables successively The DDC information will be read from the console monitor transmitted to the CPU Unit and stored there internally To show successful reprogramming the LED Video OK flashes at both CON Unit and CPU Unit for about one s
18. ble to guarantee support for all available USB HID devices In certain cases custom firmware may be required USB HID and other devices that are not supported as standard will normally operate with Extender models featuring transparent USB support Please note that concurrent operation of more than two USB HID devices is not possible even if you use a USB hub 7 3 2 USB 2 0 Devices Extender models featuring a transparent USB 2 0 connection use Extreme USB Technology from Icron Technologies This technology supports all types of USB 2 0 devices however the manufacturer cannot guarantee compatibility with every device on the market Please contact your dealer if any issues are found 32 2010 10 06 7 3 3 Interconnect Cable Cat X Extenders should be used with cables as described in Chapter 7 2 1 Page 31 Specifications Internal tests showed that certain cables or cable types allow longer cable lengths Enhanced performance is specified using the following cables Resolution at 60 Hz Cable Type Cable Length 1920x1200 and Leoni Kerpen Megaline gt 50 m gt 150 ft 1600x1200 AWG24 1920x1200 and Leoni Kerpen Megaline gt 60 m 1600x1200 AWG23 gt 180 ft The specified cables should be available through your dealer Other cables on the market may support operation at extended distances but such operation cannot be guaranteed 2010 10 06 33 CATx DVI D plus USB HID Extender
19. e n IN 4 o NI NH Q Cable lengths refer to Cat X solid core cable type AWG24 Using flexible stranded cables patch cables of type AWG26 8 is possible however the maximum possible extension distance is halved gt Change your DIP switch settings 2010 10 06 23 CATx DVI D plus USB HID Extender 5 2 DDC Settings By default the device sends the factory preset DDC information to the CPU This information is sufficient in most cases CPU Unit and CON Unit offer the following DIP switch settings to control the administration of the DDC information CPU Unit DIP Function itch cs El Switch down El Switch up Not used ON Send stored DDC information to CPU default factory preset LEE DDC information XX Allow reading of DDC information from the attached monitor ON Reset and only ever send the factory default IIIJ DDC information 1234 CON Unit DIP Function itch Sa El Switch down El Switch up Not used ON Prevent reading of DDC information from the attached LEFT monitor 1234 i T Allow reading of DDC information from the attached monitor 1234 Reading of DDC information is performed during operation see Chapter 6 2 Page 27 If DIP switch 3 on the CPU Unit is in upper position the CPU will only ever be sent the factory preset DDC information 24 2010 10 06 5 3 Selection of Operation Mode At CPU Unit and CON Unit you can select the operation
20. econd The CPU will now be able to read the actual monitor DDC information and so allow the required video resolution to be selected Move DIP switch 3 on the CON Unit to the down position Accidental download of DDC information can thus be avoided 2010 10 06 7 Specifications 7 1 Interfaces 7 1 1 DVI D Single Link Video source monitor d The video interface supports the DVI D protocol All signals that comply to DVI D Single Link norm can be transmitted This includes e g monitor resolutions such as 1920x1200 960Hz Full HD 1080p or 2K HD up to 2048x1 152 Data rate is limited to 165 MPixel s Transmission of interlaced video signals such as 1920x1080i cannot be guaranteed 7 1 2 USB HID 0 Extender models with an USB HID interface support a maximum of two devices compliant with the USB HID protocol Each USB HID port provides a maximum current of 100 mA Keyboard Compatible with most USB keyboards Certain keyboards with additional functions may require custom firmware to operate Keyboards with an integral USB Hub Mac keyboards e g are also supported Mouse Compatible with most 2 button 3 button and scroll mice Other USB HID devices The proprietary USB emulation also supports certain other USB HID devices such as specific touch screens graphic tablets barcode scanners or special keyboards Support cannot be guaranteed however for every USB HID device Only two USB HID devices are supp
21. er supply units and the connection to the mains LED Link Status off Connection between CON Unit and CPU Unit Check interconnect cable and connections CPU Unit LED Video OK off No video signal detected by source computer CPU VV Check DVI D cable to CPU Download DDC information from console monitor see Chapter 6 2 Page 27 Reboot CPU if necessary CON Unit LED Video OK off No monitor detected Check connection length and quality of the DVI D cable to monitor tighten cable thumbscrews No video signal detected from CPU Unit Check connection length and quality of interconnect cable between the units Download DDC information from console monitors see Chapter 6 2 Page 27 Reboot CPU if necessary Suboptimal transmission parameters Execute Auto Adjust see Chapter 6 1 Page 27 If necessary manually adjust parameters for monitor resolution see Chapter 5 1 1 Page 22 and cable length see Chapter 5 1 2 Page 23 38 2010 10 06 8 2 Video Jitter Troubleshooting Diagnosis Possible Reason Measure Incorrect video display Cable connection interrupted gt Check connection length and quality of DVI D cable to CPU and to monitor tighten cable thumbscrews gt Check connection length and quality of interconnect cables between the units Suboptimal transmission parameters gt Execute Auto Adjust see
22. f DDC Information 27 6 2 1 Download DDC via Keyboard Command 28 6 2 2 Download DDC via DVI Cable cee eeeeeeeeeteeeeeeeeeee 28 Specifications CATx DVI D plus USB HID Extender d 10 7 1 nem 29 7 1 1 DVI D Single Link Video source monitor 29 7 1 2 USB HID 7 1 3 USB 2 0 transparent rete 30 7 1 4 RJ45 Interconnect 30 7 2 Interconnect Cable 31 7 2 1 CAD as ee TTE 31 7 3 Supported Peripherals AAA 32 7 3 1 USB HID B6Vi C8S nerit trece 32 7 3 2 USB 2 0 D VICES 0 0 eeeeeceeseeeeeeeeeeeeeeeeeeeeeaeeeeeeaeeneeeaeene 32 7 3 3 Interconnect Cable Cat Ni 33 7 4 Connector Pinouts 7 5 xo IU 36 7 6 Environmental Conditions 36 7 7 SIZE em EE 36 7 8 Shipping KE 37 Troubleshooting 5 eios ra sata ica notata aine raso sk nn draa sb dod raa ina isa dado 38 8 1 Elte erer 38 8 2 Video diff rente 39 8 3 USB HID Failures EEN 39 8 4 USB 2 0 Failure 40 Technical Support cetero reete ce diese s iabenbis des 41 9 1 Support Checklist eese 41 9 2 Shipping Ke El 41 9 3 BlackBox subsidiary contact details 42 9 4 CE Declaration Of Conformity eene 43 9 5 North American Regulatory Compliance 44 9 6 WEEE 9 7 RoHS Glossary 2010 10 06 BE About This Manual 1 About Thi
23. gt Please verify that interconnect cables interfaces and handling of the devices comply with the requirements see Chapter 7 Page 29 1 Switch off all devices CON Unit Installation 2 Connect your monitor s keyboard and mouse to the CON Unit 3 Connect the CON Unit with the interconnect cable s 4 Connect the 5VDC power supply to the CON Unit CPU Unit Installation 5 Connect the source computer CPU with the supplied cables to the CPU Unit Please ensure the cables are not strained Connect the CPU Unit to the interconnect cable s Connect the 5VDC power supply to the CPU Unit Power up the system To power up the system the following sequence is recommended Monitor CON Unit CPU Unit source 2010 10 06 19 CATx DVI D plus USB HID Extenc 4 3 Example Applications This section illustrates typical installations of Extenders caption on following page Extender Dual Head 20 2010 10 06 1 2 3 4 5 7 Extender Single Head with USB 2 0 1 2 3 4 5 6 7 Extender Dual Head with USB 2 0 1 2 3 4 5 6 7 2010 10 06 21 Source computer CPU Extender CPU Unit Interconnect cable Extender CON Unit Console monitor keyboard mouse Second monitor option only with Dual Head devices USB 2 0 devices option only with USB 2 0 devices CATx DVI D plus USB HID Extender 5 Configuration 5 1 Transmission Parameters By default the device will automatically
24. ice labels carry a respective marking 9 7 RoHS This device complies with the EC Directive 2002 95 EG on the Restriction of the use of certain Hazardous Substances in electrical and electronic equipment RoHS The device labels carry a respective marking 44 2010 10 06 10 Glossary Glossary The following terms are commonly used in this guide or in video and KVM technology Term Explanation Cat X Any Cat 5e Cat 6 Cat 7 cable CON Unit Component of a Extender or Media Extender to connect to the console monitor s keyboard and mouse optionally also with USB 2 0 devices CPU Unit Component of a Extender or Media Extender to connect to a source computer CPU DDC The Display Data Channel DDC is a serial communication interface between monitor and source computer CPU which allows a data exchange via monitor cable and an automatic installation and configuration of a monitor driver by the operating system Dual Access A system to operate a source computer CPU from two consoles Dual Head A system with two video connections Dual Link A DVI D interface for resolutions up to 2560x2048 by transmission of 6x up to 165 MPixel s 24 bit of color information DVI Digital video standard introduced by the Digital Display Working Group http www ddwg org Single Link and Dual Link standard are distinguished The signals have TMDS level Fiber Single mode or multi mode fiber cable
25. k connection of USB cable USB Status off CPU to CPU select another USB port if necessary gt Remove USB and power cable and restart CPU Unit Connect power cable first CON Unit LED Problem with USB gt Check connection of USB cable USB Status off connection to USB HID device Remove DVI and power cables and restart CON Unit Connect power cable first USB device Device not detected by gt Check installation including without function CPU required drivers gt Reconnect USB device gt Contact dealer if necessary 2010 10 06 9 Technical Support Prior to contacting support please ensure you have read this manual and then installed and set up your Extender as recommended 9 1 Support Checklist To efficiently handle your request it is necessary to complete our checklist for support and problem cases Download Keep the following information available before you call Company name phone number and email Type and serial number of the device see bottom of device Date and number of sales receipt name of dealer if necessary Issue date of the existing manual Nature circumstances and duration of the problem Involved components such as graphic source CPU OS graphic card monitor USB HID USB 2 0 devices interconnect cable including manufacturer and model number Results from any testing you have done 9 2 Shipping Checklist 1 To return your device contact your dealer to obtain a RMA number Return
26. latory EMC compliance all Cat X cables need to carry ferrites on both cable ends close to the device Type of Interconnect Cable The Extender requires interconnect cabling specified for Gigabit Ethernet 1000BASE T The use of solid core AWG24 shielded Cat 5e or better is recommended Cat X Solid Core Cable S UTP Cat 5e cable according to EIA TIA AWG24 568 B Four pairs of wires AWG24 Connection according to EIA TIA 568 B 1000BASE T Cat X Patch Cable S UTP Cat 5e cable according to EIA TIA AWG26 8 568 B Four pairs of wires AWG26 8 Connection according to EIA TIA 568 B 1000BASE T The use of flexible cables patch cables type AWG26 8 is possible however the maximum possible extension distance is halved Maximum Acceptable Cable Length Cat X Solid Core Cable 40 m 120 ft at 1920x1200 and 1600x1200 AWG24 50 m 150 ft at 1280x1024 and less Cat X Patch Cable 20 m 60 ft at 1920x1200 and 1600x1200 AWG26 8 30 m 90 ft at 1280x1024 and less See Chapter 7 3 3 Page 33 for a list of specifically tested cables with an optimum range 2010 10 06 31 CATx DVI D plus USB HID Extender 7 3 Supported Peripherals 7 3 1 USB HID Devices The Extender will support most USB HID devices including the vast majority of keyboards and mice currently on the market Many other kinds of HID device such as bar code scanners and touch screens may also be compatible It is not possi
27. mode with the following DIP switch settings CPU Unit and CON Unit DIP Function itch sas El Switch down H Switch up No used ON Standard operation default HUT 1234 ON gt Test mode a i Devices before 2010 Update mode activated During standard operation DIP switch 4 must stay in the down position 2010 10 06 25 CATx DVI D plus USB HID Extender d 5 4 Command Mode 26 During normal use the console keyboard functions in the usual manner However for all Extenders with USB HID support you can set the keyboard into a Command Mode by using a specific hot key sequence While in Command Mode several functions are performed via keyboard commands To exit Command Mode press lt Esc gt While in Command Mode the LEDs Shift and Scroll on the console keyboard will flash In Command Mode normal keyboard and mouse operation will cease Only selected keyboard commands are available The following table lists the keyboard commands to enter and to exit Command Mode and to change the Hot Key sequence Function Keyboard Command Enter Command Mode 2x lt Left Shift gt Hot Key default Exit Command Mode lt Esc gt Change Hot Key sequence Left Ctrl lt Left Shift c Hot Key Code Enter The Hot Key sequence to enter Command Mode can be changed The following table lists the Hot Key Codes for the available key sequences default 3
28. orted concurrently such as keyboard and mouse or keyboard and touch screen A hub is allowed but it does not increase the number of HID devices allowed To support other USB non HID devices such as scanners web cams or memory devices choose a Extender model with transparent USB support 2010 10 06 29 CATx DVI D plus USB HID Extender d 7 1 3 USB 2 0 transparent Extender models with transparent USB 2 0 support allow the connection of all types of USB 2 0 devices without restriction USB 2 0 data transfer is supported with USB high speed max 480 Mbit s Each USB 2 0 port provides a maximum current of 500 mA high power 7 1 4 RJ45 Interconnect The communication of the Cat X devices requires a 1000BASE T connection Connector wiring must comply with EIA TIA 568 B 1000BASE T with RJ45 connectors at both ends All four cable wire pairs are used 30 2010 10 06 7 2 Interconnect Cable 7 2 1 Cat X de A A d A point to point connection is required Operation with several patch fields is possible Routing over an active network component such as an Ethernet Hub Router or Switch is not allowed gt Avoid routing Cat X cables along power cables gt Ifthe site has 3 phase AC power try to ensure that CPU Unit and CON Unit are on the same phase To maintain regulatory EMC compliance correctly installed shielded Cat X cable must be used throughout the interconnection link To maintain regu
29. s Console Keyboard mouse and monitor KVM Keyboard video and mouse Multi mode 62 5u multi mode fiber cable or 50u multi mode fiber cable Quad Head A system with four video connections SFP SFPs small form factor pluggable are pluggable interface modules for Gigabit connections SFP modules are available for Cat X and fiber interconnect cables Single Head A system with one video connection 2010 10 06 45 CATx DVI D plus USB HID Extender 46 Term Explanation Single Link A DVI D interface for resolutions up to 1920x1200 by transmission of 3x up to 165 MPixel s 24 bit of color information Alternative frequencies are Full HD 1080p 2K HD and accordingly 2048x1152 Single mode 9p single mode fiber cable Triple Head A system with three video connections USB HID USB HID devices Human Interface Device allow for data input There is no need for a special driver during installation New USB HID device found is reported Typical HID devices include keyboards mice graphics tablets and touch screens Storage video and audio devices are not HID 2010 10 06
30. s Manual 1 1 Scope This manual describes how to install your Extender how to operate it and how to perform trouble shooting 1 2 Validity This manual is valid for all devices listed on the front page The product code is printed on the base of the devices 1 3 Cautions and Notes The following symbols are used in this manual This symbol indicates an important operating instruction that should be followed to avoid any potential damage to hardware or property loss of data or personal injury This symbol indicates important information to help you make the best use of this product 2010 10 06 5 CATx DVI D plus USB HID Extender 2 Safety Instructions To ensure reliable and safe long term operation of your Extender please note the following guidelines Installation gt gt v gt Only use in dry indoor environments The Extender and the power supply units can get warm Do not situate them in an enclosed space without any airflow Do not place the power supply directly on top of the device Do not obscure ventilation holes Only use power supplies originally supplied with the product or manufacturer approved replacements Do not use a power supply if it appears to be defective or has a damaged case Connect all power supplies to grounded outlets In each case ensure that the ground connection is maintained from the outlet socket through to the power supply s AC power input Do not connect the link
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