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HP Officejet 6500A (E710) e-All-in-One series User

1. Alignment Patterns If the color bars and large font text look OK and the ink cartridges are not empty look at the alignment pattern directly above the color bars Example of a good alignment pattern The lines are straight Print quality troubleshooting 117 Chapter 8 Il I I 1 Up Ui dui Examples of a bad alignment pattern The lines are jagged align the printer If that does not work contact HP If you see no defects If you do not see any defects on the print quality report then the printing system is working correctly There is no reason to replace supplies or have the printer serviced because they are functioning correctly If you still have a print quality problem here are some other things you can check Check the paper e Check the print settings Make sure your image has sufficient resolution If the problem seems confined to a band near the edge of your printout use the HP software or another software application to rotate the image 180 degrees The problem might not appear on the other end of the print Advanced printhead maintenance A WARNING Only reinstall the printhead as part of the procedure for Printhead Problem error messages 118 Solve a problem To reinstall the printhead 1 Make sure that the printer is turned on 2 Open the ink cartridge door 3 Remove all of the ink cartridges and place them on a piece of paper with the ink ope
2. Before installing the HP software you might want to find out the settings of your network Obtain the information from your system administrators or complete the following tasks Obtain your network s network name or Service Set Identifier SSID and communication mode infrastructure or ad hoc from the configuration utility for the network s wireless access point WAP or the computer s network card Find out the type of encryption your network uses such as Wired Equivalent Privacy WEP Find out the security password or encryption key of the wireless device This section contains the following topics Toset up a wireless communication using the Wireless Setup Wizard Understand 802 11 wireless network settings Test the wireless connection Change the connection method Guidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network To set up a wireless communication using the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection both infrastructure and ad hoc connections to your printer E NOTE To connect to an infrastructure network you must have a wireless network set up and running 1 Setup the printer hardware See the getting started guide or the setup poster that came with your printer 2 On the printer control panel touch right arrow bk and then select Network
3. Warranty information This section contains the following topics Hewlett Packard limited warranty statement Ink cartridge warranty information Technical information 165 Appendix A 166 Hewlett Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Printheads only applies to products with customer 1 year replaceable printheads Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b
4. Example of a parallel splitter Additional fax setup To set up the printer with a computer DSL ADSL modem 1 9 Je o 9 Obtain a DSL ADSL filter from your DSL ADSL provider Er NOTE Phonesin other parts of the home office sharing the same phone number with DSL ADSL service must be connected to additional DSL ADSL filters otherwise noise occurs when making voice calls Using the phone cord supplied in the box with the printer connect one end to the DSL ADSL filter then connect the other end to the port labeled 1 LINE on the back of the printer ET NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL ADSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Connect the DSL ADSL filter to the splitter Unplug the answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer Er NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Set your answering machine to answer after a
5. Load the media correctly If the media is loaded incorrectly it might skew causing unclear images See Media specifications for more information o gt Use or make a carrier sheet to protect your originals Check the printer The scanner lid might not be closed correctly The scanner glass or lid backing might need cleaning See Maintain the printer for more information The automatic document feeder ADF might need cleaning See Maintain the printer for more information Copy defects are apparent Vertical white or faded stripes The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Too light or dark Try adjusting the contrast and copy quality settings Unwanted lines The scanner glass lid backing or frame might need cleaning See Maintain the printer for more information Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass or lid backing Try cleaning the printer See Maintain the printer for more information Copy is slanted or skewed If you are using the automatic document feeder ADF check the following o Make sure that the ADF input tray is not too full Make sure that the ADF width adjusters are snug against the sides of the media Unclear text Try adjusting the contrast and copy quality settings The default enhancement s
6. This section contains the following topics Fax to PC and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings Fax to PC and Fax to Mac requirements The administrator computer the computer that activated the Fax to PC or Fax to Mac feature must be on at all times Only one computer can act as the Fax to PC or Fax to Mac administrator computer The destination folder s computer or server must be on at all times The destination computer must also be awake faxes will not be saved if the computer is asleep or in hibernate mode Paper must be loaded in the input tray Receive a fax 57 Chapter 5 Activate Fax to PC and Fax to Mac On a computer running Windows you can use the Digital Fax Setup Wizard to activate Fax to PC On a Macintosh computer you can use the HP Utility To set up Fax to PC Windows 1 Open the HP printer software For more information see HP printer software Windows 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions To set up Fax to Mac Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click the Application icon on the toolbar 3 Double click HP Setup Assistant and then follow the onscreen instructions Modify Fax to PC or Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the Digital Fa
7. Solution 3 Check the ink levels Solution Check the estimated ink levels in the ink cartridges E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 4 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead Print quality troubleshooting 105 Chapter 8 After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see Printhead maintenance Print and evaluate a print quality report Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 5 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts seem blurry or fuzzy Try the following solutions if your printout
8. Case B Set up the printer with DSL If you have a DSL service through your telephone company and do not connect any equipment to the printer use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer The DSL filter removes the digital signal that can interfere with the printer so the printer can communicate correctly with the phone line DSL might be called ADSL in your country region E NOTE f you have a DSL line and you do not connect the DSL filter you cannot send and receive faxes with the printer Back view of the printer li 277 1 LINE Mis 1 Telephone wall jack 2 DSL or ADSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with DSL 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord supplied in the box with the printer connect one end to the open port on the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer Er NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is dif
9. To remove numbers from the junk fax list 1 Touch right arrow bk and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Junk Fax Blocker 56 Fax 4 Touch Remove Numbers 5 Touch the number you want to remove and then select OK Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers To print a Junk Fax Report 1 Touch right arrow fie and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Junk Fax Blocker 4 Touch Print Reports and then select Junk Fax List Receive faxes to your computer Fax to PC and Fax to Mac You can use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer With Fax to PC and Fax to Mac you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files Received faxes are saved as TIFF Tagged Image File Format Once the fax is received you get an on screen notification with a link to the folder where the fax is saved The files are named in the following method XXXX YYYYYYYY ZZZZZZ tif where X is the sender s information Y is the date and Z is the time that the fax was received Ef NOTE Fax to PC and Fax to Mac are available for receiving black and white faxes only Color faxes are printed instead of being saved to the computer
10. PON gt in the HP software provided with the printer For instructions see Set up custom sizes Mac OS X Load the appropriate paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Under Destination Paper Size click Scale to fit paper size and then select the custom size Select any other print settings that you want and then click Print to begin printing Change any other settings and then click Print to begin printing Set up custom sizes Mac OS X 1 2 3 4 From the File menu in your software application click Print Select the desired printer in the Format for pop up menu Select Manage Custom Sizes in the Paper Size pop up menu Click the on the left side of the screen double click Untitled and type a name for the new custom size In the Width and Height boxes type the dimensions and then set the margins if you want to customize them Click OK Print borderless documents Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes E NOTE Before printing a borderless document open the file in a software application andassign the image size Make sure the size corresponds to the media size on which you are printing the image NOTE Notall applications support borderless printing Follow the instructions for your
11. Printhead maintenance If you are experiencing problems with printing you might have a problem with the printhead You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges Print quality troubleshooting 111 Chapter 8 This section contains the following topics Clean the printhead Align the printhead e Print and evaluate a print quality report e Advanced printhead maintenance Advanced ink cartridge maintenance Clean the printhead If your printed output is streaked or has any incorrect or missing colors the printhead might need to be cleaned There are two stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support E NOTE Cleaning uses ink so clean the printheads only when necessary The cleaning process takes a few minutes Some noise might be generated in the process Before cleaning the printheads make sure you load paper For more infor
12. o WPA2 provides a new encryption scheme the Advanced Encryption Standard AES AES is defined in counter cipher block chaining mode CCM and supports the Independent Basic Service Set IBSS to enable security between client workstations operating in ad hoc mode Test the wireless connection Print the wireless test page for information about the printer s wireless connection The wireless test page provides information about the printer s status MAC address and IP address If the printer is connected to a network the test page displays details about the network settings A Printer control panel Touch right arrow select Network select Wireless and then select Wireless Network Test Change the connection method To change the connection method Windows E NOTE If you are changing to a wireless connection make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities Network setup 1 On the computer desktop click Start select Programs or All Programs click HP select your printer name and then click Connect a New Printer 2 Follow the onscreen instructions To change the connection method Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click the Application icon on the toolbar 3 Double click HP Setup Assistant and then follow the onscreen instructions Guidelines for ensur
13. os Ef NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Run a fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes You must initiate the manual fax before voicemail picks up the line If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case G Fax line shared with computer modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer modem connected on this line set up the printer as described in this section E NOTE Ifyou have a computer dial up modem your computer dial up modem shares the phone line with the printer You cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an e mail or access the Internet Setup the printer with a computer dial up modem Setup the printer with a computer DSL ADSL modem 208 Additional fax setup Set up the printer with a computer
14. ener nde etri tere dn tnde tr e iaaa 133 Solve fax elen EE 134 The fax test failed ioc Eeer 134 Solve problems using HP Web sites and services 146 Solve problems using HP Web SErviCeS rennen 146 Solve problems using HP Web sites 147 Solve photo memory card problems AA 147 The printer cannot read the memory Card 147 The printer cannot read photos on the memory Car 147 Solve wired Ethernet network Droblems eee enne nnn 148 General network troubleshooting eene nennen 148 Network port created does not match printer IP address VVimdows 148 Solve wireless problems some models only 149 Basic wireless troubleshooting some models onhy 149 Advanced wireless troubleshooting eene 149 Step 1 Make sure your computer is connected to your network 150 Step 2 Make sure that the printer is connected to your network 151 Step 3 Check to see if the firewall software is blocking communication 152 Step 4 Make sure the printer is online and reach 152 Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows opt deu ed n iioii tee pede n nero ere ER Pede dne dee decedere 153 Step 6 Make sure the HP Network Devices Support service is running Windows ena O 153 Step 7 Add hardware addresses to a wireless access point WAP 154 Config
15. nD OFFICEJET 6500A User Guide E710 HP Officejet 6500A E710 e All in One series User Guide Copyright information 2010 Copyright Hewlett Packard Development Company L P Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Windows Windows XP Windows Vista and Windows 7 are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Safety information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Observe all warnings and instructions marked on the product 3 Unplug this product from wall outlets before cleaning 4 Do not install or use this product near water or when you are wet 5 Install the produc
16. product can be found at www hp com go reach RoHS notices China only Toxic and hazardous substance table ABASURR RBH EHAA m RE hl BBD ek KEE EE SR d Z 3 AOE ZARE EGCEH EE EEN 0 0 0 0 0 0 EEN 0 0 0 0 0 0 EPEN dx X 0 0 0 0 0 T X 0 0 0 0 0 Sgr X 0 0 0 0 0 RIT IP SS 0 0 0 Q 0 0 Toh s x 0 0 0 0 0 Ti X X o o D 0 RETK X 0 0 0 0 0 Eiir X 0 D o 0 0 Aap MHF MARS 0 0 0 0 0 0 AD SE X 0 0 Q Q 0 0 KABA BERTI M Eh VECES SER EMIL LECT SJ T11363 2006 HRE X BEREAN M c ES HORAIRE SARMA 22 F SJ T11363 2006 DUR SI EE E EN 7 RES LEN REM E ER AEREA TEAR ERE m Environmental product stewardship program 191 Appendix A Third party licenses This section contains the following topics HP Officejet 6500A E710 e All in One series HP Officejet 6500A E710 e All in One series LICENSE aes pubdom crypto rijndael alg fst c Q version 3 0 December 2000 Optimised ANSI C code for the Rijndael cipher now AES author Vincent Rijmen lt vincent rijmen esat kuleuven ac be gt author Antoon Bosselaers lt antoon bosselaers esat kuleuven ac be gt author Paulo Barreto lt paulo barreto terra com br gt This code is hereby placed in the public domain THIS SOFTWARE IS PROVIDED BY THE AUTHORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LI
17. Borderless photo media 5 x 7 inches Borderless photo media 8 x 10 inches Borderless photo media 8 5 x 11 inches Borderless photo media 10 x 15 cm Borderless Photo L 89 x 127 mm 3 5 x 5 inches Borderless 2L 178 x 127 mm 7 0 x 5 0 inches Borderless B5 182 x 257 mm 7 2 x 10 1 inches Borderless B7 88 x 125mm 3 5 x 4 9 inches Borderless 4 x 6 tab 102 x 152 mm 4 x 6 inches 172 Technical information NN NEN SN NEN IN NNI NN NIIS continued Media size Borderless 10 x 15 cm tab Input tray Duplexer some ADF models Borderless 4 x 8 tab 10 x 20 cm Borderless HV 101 x 180 mm 4 0 x 7 1 inches Borderless double A4 210 x 594 mm 8 3 x 23 4 inches 4 x 6 tab 102 x 152 mm 4 x 6 inches 10 x 15 cm tab 4 x 8 tab 10 x 20 cm tab Other media Custom sized media between 76 2 to 216 mm wide and 101 to 762 mm long 3 to 8 5 inches wide and 4 to 30 inches long SA NINES NENTS Custom sized media ADF between 127 to 216 mm wide and 241 to 305 mm long 5 to 8 5 inches wide and 9 5 to 12 inches long Panorama 4 x 10 inches 4 x 11 inches and 4 x 12 inches v Borderless panorama 4 x 10 inches 4 x 11 inches and 4 x 12 inches v The printer is compatible with plain and inkjet hagaki from Japan Post only It is not compatible with photo hagaki from Japan Post Understand s
18. If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Set up faxing parallel phone systems 219 Appendix C Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing if you are using your computer dial up modem to send an email or access the Internet There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you must purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter If your computer has two phone ports set up the printer as described below Back view of the printer a g Ek Qo 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Paral
19. Try the following solutions if the colors appear wrong inaccurate or bleed into each other Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settings Solution 6 Align the printhead Solution 7 Clean the printhead Solution 8 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply are not covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the paper loaded in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down
20. When a connection is made it sends the fax and dials the next number If a number is busy or not answering the printer follows the settings for Busy Redial and No Answer Redial If a connection cannot be made the next number is dialed and an error report is generated Send a fax in Error Correction Mode Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it increases phone charges substantially and if you can accept poorer quality in exchange for reduced charges Before turning the ECM setting off consider the following If you turn ECM off The quality and transmission speed of faxes you send and receive are affected The Fax Speed is automatically set to Medium You no longer send or receive faxes in color To change the ECM setting from the control panel 1 From the Home screen touch right arrow fi and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch down arrow and then select Error Correction Mode 4 Select On or Off 51 Chapter 5 Receive a fax You can receive faxes automatically or manually If you turn
21. You cannot use these Web features if the printer is connected using a USB cable Make sure the network hub switch or router is turned on and working correctly f you are connecting the printer using an Ethernet cable make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see Solve wired Ethernet network problems Ifyou are connecting the printer using a wireless connection make sure the wireless network is functioning properly For more information see Solve wireless problems some models only 146 Solve a problem Solve problems using HP Web sites If you are having problems using HP Web sites from your computer check the following Make sure the computer that you are using is connected to the network Make sure the Web browser meets the minimum system requirements For more information see HP Web site specifications lf your Web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your Web browser Solve photo memory card problems If the following topics do not help see HP support for information about HP support Er NOTE Ifyou are starting a memory card operation from a computer see the software Help for troubleshooting information Th
22. fax tones from a sending fax machine might be recorded on your answering machine and you cannot receive faxes with the printer Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port E NOTE f your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections Turn on the Auto Answer setting Set your answering machine to answer after a low number of rings Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer The maximum number of rings varies by country region Run a fax test When the phone rings your answering machine answers aft
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24. 10 2 inches Printer weight does not include print supplies Printer 7 9 kg 17 4 Ib Printer with duplexer 8 25 kg 18 2 Ib Printer features and capacities Feature Connectivity Ink cartridges Capacity USB 2 0 compliant high speed device Wired Ethernet network e Wireless 802 11n Four ink cartridges black yellow magenta cyan Supply yields Visit www hp com pageyield for more information on estimated ink cartridge yields Printer languages HP PCL 3 GUI Duty cycle Up to 7000 pages per month Printer control panel language support Language availability varies by country region Technical information Bulgarian Croatian Czech Danish Dutch English Finnish French German Greek Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak continued Feature Capacity Slovenian Spanish Swedish Traditional Chinese Turkish Processor and memory specifications Processor 192 MHz ARM9 core Memory 64 MB DDR1 System requirements E NOTE For the most current information about supported operating systems and system requirements visit www hp com support Operating system compatibility Windows XP Service Pack 2 Windows Vista Windows 7 Mac OS X v10 5 v10 6 Linux For more information see http hplipopensource com hplip web index html System requirements Micros
25. 102 double sided 39 envelopes print incorrectly 85 faded 104 fax logs 68 fax reports 66 faxes 53 last fax details 68 margins incorrect 90 91 meaningless characters 90 nothing happens 86 photos from DPOF file 36 photos from memory cards 35 print quality report 112 quality troubleshoot 96 100 103 106 reversed page order 90 slow 84 troubleshoot 84 troubleshooting 85 vertical streaks 107 Print borderless Mac OS 38 Windows 38 Print brochures print 33 print driver accessories settings 26 warranty 166 Print envelope 33 Print envelopes Mac OS 34 Print photos Mac OS 34 Windows 34 print quality smeared ink 96 print quality report 112 print settings print quality 96 241 print carriage access door locating 11 printer no response 86 printer control panel locating 10 network settings 223 scan from 41 send faxes 47 printer driver accessories settings 26 warranty 166 printer software Windows about 230 opening 230 Printer Status Report information on 160 printhead clean 112 printhead align 112 printheads ordering online 198 part numbers 198 printing slow troubleshoot 111 problems print 85 processor specifications 169 pulse dialing 63 Q quality troubleshoot copy 129 scan 132 R radio interference reducing 228 regulatory information 184 radio turn off 223 rear access panel clear jams 162 illustration 11 receive faxes auto answer mode 61 automatically 52 blocking numbers 56 forwarding
26. 3 Touch Wireless select Wireless Setup Wizard and then touch OK 4 Follow the display instructions to complete the setup NOTE If you cannot find the network name SSID and WPA key or WEP passphrase contact your network administrator or the person who set up the wireless network NOTE f you want to connect the printer using an ad hoc connection connect your computer to the network name SSID hpsetup This network name is the default ad hoc network created by the printer If your printer was previously configured for a different network you can restore the network defaults to enable the printer to use hpsetup To restore the network defaults complete the following steps Understand 802 11 wireless network settings Network name SSID By default the printer looks for the wireless network name or SSID named hpsetup Your network may have a different SSID Communication mode Set up the printer for wireless communication 225 Appendix D 226 There are two communication mode options Ad hoc On an ad hoc network the printer is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP All devices on the ad hoc network must Be 802 11 compatible Have ad hoc as the communication mode o Have the same network name SSID Beonthe same subnet and same channel o Have the same 802 11 security settings Infrastructure recommended On an inf
27. 54 manually 52 polling 54 rings to answer 62 troubleshoot 140 142 242 recycle print cartridges 189 redial options setting 64 reduce fax 55 regulatory information 179 184 regulatory model number 186 replace ink cartridges 73 report wireless test 226 reports confirmation fax 66 diagnostic 112 error fax 67 fax test failed 134 print quality 112 printhead 111 reprint faxes from memory 53 right navigation 13 rings to answer 62 S save faxes in memory 53 Scan error messages 132 from printer control panel 41 from Webscan 42 OCR 43 quality 132 Scan screen 13 scan specifications 176 slow 131 troubleshoot 130 Scan screen 13 scanner glass clean 26 load originals 18 locating 10 schedule fax 50 Secure Digital memory card insert 25 security wireless communication 227 wireless settings 226 send faxes manually 48 memory from 49 monitor dialing 49 51 schedule 50 standard fax 46 troubleshoot 140 142 144 send scans for OCR 43 troubleshoot 130 serial number 161 serial phone systems countries regions with 200 setup types 201 settings copy 44 network 223 speed fax 64 volume fax 65 Setup 14 setup answering machine parallel phone systems 214 answering machine and modem parallel phone systems 215 computer modem parallel phone systems 208 computer modem and answering machine parallel phone systems 215 computer modem and voice line parallel phone systems 211 computer modem and voice mail
28. 802 11 Wireless Shows information about the active wireless network connection such as the IP address the communication mode the network name authentication type and signal strength mDNS Shows information about the active Multicast Domain Name System mDNS connection mDNS services are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used SLP Shows information about the current Service Location Protocol SLP connection SLP is used by network management applications for printer management The printer supports SNMPv1 protocol on IP networks To print the network configuration page from the printer control panel Touch Setup select Reports select Network Configuration Page Clear jams Occasionally media becomes jammed during a job Try the following remedies to reduce jams Make sure that you are printing with media that meets specifications For more information see Media specifications Make sure that you are printing with media that is not wrinkled folded or damaged Make sure that the printer is clean For more information see Maintain the printer Make sure that the trays are loaded correctly and are not too full For more information see Load media This section contains the following topics Clear paper jams Avoid paper jams Clear paper jams If the paper was loaded in the main tray you might need to clear the paper j
29. 84 The printer shuts down unexpechedhy enm eme ene 84 Leute l CU 84 Printer takes a long time to print seinen ia 84 Something on the page is missing or incorrect 84 Print troubleshooting EE 85 Envelopes print incorrectly enne nennen nnne nne renr tns n nnns 85 Borderless printing 3 hice eee ente rer Me BU gets anh er eeu AE P SER Ce ES 86 The printer is not responding or nothing happens when try to print 86 The printer prints meaningless Characters enne 90 Page ord6r z E aetates tete tao Rene dads tanec ARTES Ee e 90 The margins are not printing as exvpeched eene 90 Text or graphics are cut off at the edge of the page 91 A blank page came out while printing semen 93 Paper is not picked up from the input tray emm enn 94 Print quality troubleshooting sss enne enne eneernn nne n nnne nnnr ss siens nnns 96 Wrong inaccurate or bleeding colors enne nnne 96 Ink is not filling the text or graphics completeh m 100 The printout has a horizontal band of distortion near the bottom of a borderless DDR Po ree LEE E ED REOR EU S ERU Fe eh seas ee e RUE 102 Printouts have horizontal streaks or mes 103 Printouts are faded or have dull colors em 104 Printouts seem blurry or fuzzy sss ennt nenne nennt nennen 106 Mertical Streaks cheer ee E TTE 107 Printouts are slanted or skewed AA 108 Ink streaks on the back of the paper 108 Poorble
30. Always access and clear paper jams through the rear access panel Cause Paper debris may be present but not detected by the sensor Solution 6 Service the printer Solution f you have completed all of the steps provided in the previous solutions contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Your printer needs servicing Print quality troubleshooting Use this section to solve these print quality problems Wrong inaccurate or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper Poor black text The printer prints slowly Printhead maintenance Wrong inaccurate or bleeding colors 96 If your printout has one of the following print quality problems try the solutions in this section for help Colors look wrong For example green was replaced with blue in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined Solve a problem
31. Close the ink cartridge access door and check if the error has gone away 13 If you still receive the error turn the printer off and then on again HP software installation suggestions Check the computer system Make sure that your computer is running one of the supported operating systems Make sure that the computer meets at least the minimum system requirements 158 Solve a problem In the Windows Device Manager make sure that the USB drivers have not been disabled If you are using a computer running Windows and the computer cannot detect the printer run the uninstallation utility util ccc uninstall bat on the installation CD to perform a clean uninstallation of the printer driver Restart your computer and reinstall the printer driver Verify installation preliminaries Make sure to use the installation CD that contains the correct HP software for your operating system Before installing HP software make sure that all other programs are closed If the computer does not recognize the path to the CD ROM drive that you type make sure that you are specifying the correct drive letter If the computer cannot recognize the installation CD in the CD ROM drive inspect the installation CD for damage You can download the printer driver from the HP Web site www hp com support E NOTE After correcting any problems run the installation program again Solve network problems General network troubleshooting If
32. EN 62311 2008 EMC CISPR 22 2005 A1 2005 EN55022 2006 A1 2007 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B TELECOM TBR 21 1998 FCC Rules and Regulations 47CFR Part 68 TIA 968 A 1 A 2 A 3 A 4 A 5 Telecommunications Telephone Terminal Equipment CS 03 Part Issue 9 Feb 2005 Energy Use Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Operational Mode OM Test Procedure Regulation EC No 278 2009 Test Method for Calculating the Energy Efficiency of Single Voltage External AC DC and AC AC Power supplies Supplementary Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 This product complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC EuP Directive 2005 32 EC the R amp TTE Directive 99 5 EC and the European Council Recommendation 1999 519 EC on the limitation of Electromagnetic fields to the general public and carries the CE marking accordingly In addition it complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC 3 This product complies with TBR21 1998 except clause 4
33. HP support Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions This section contains the following topics Hardware tips Make sure the ink cartridges are correctly installed Hardware tips Check the printer Make sure that all packing tape and material have been removed from outside and inside the printer Make sure that the printer is loaded with paper Make sure that no lights are on or blinking except the Ready light which should be on If the Attention light is blinking check for messages on the printer control panel Check the hardware connections Make sure that any cords and cables that you are using are in good working order Make sure that the power cord is connected securely to both the printer and to a working power outlet Troubleshoot installation issues 157 Chapter 8 Check the printhead and ink cartridges Make sure that the printhead and all ink cartridges are firmly installed in their correct color coded slot Press down firmly on each one to ensure proper contact The printer cannot work if they are not all installed Make sure that all latches and covers are closed correctly Make sure the ink cartridges are correctly installed 1 Make sure the printer is turned on 2 Open the ink cartridge access door by lifting from the front right of the printer until the door locks into place E NOTE Wai
34. If the Ethernet connection is working correctly Built in Ethernet appears in the list of connections along with the IP address and other status information If Built in Ethernet does not appear in the list there might be a problem with the router the Ethernet cable or your computer For more information click Help in the window To check a wireless connection Make sure that your computer s wireless has been turned on For more information see the documentation that came with your computer If you are not using a unique network name SSID then it is possible that your wireless computer could be connected to a nearby network that is not yours The following steps can help you determine if your computer is connected to your network Windows a Onthe computer desktop click Start click Control Panel select Network Connections click View Network Status and then clickTasks or Click Start select Settings click Control Panel double click Network Connections click the View menu and then select Details Leave the network dialog box open while you continue to the next step Disconnect the power cord from the wireless router The connection status of your computer should change to Not Connected Reconnect the power cord to the wireless router The connection status should change to Connected 150 Solve a problem Mac OS X A Click the AirPort icon in the menu bar at the top of the screen From the menu that appears you ca
35. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray E NOTE Do not load paper while the printer is printing 4 Slide the media guides in the tray to adjust them for the media size that you have loaded 5 Lower the output tray 6 Pull out the tray extender degen L 9 d Of 24 Get started Insert a memory card If your digital camera uses a memory card to store photos you can insert the memory card into the printer to print or save your photos A CAUTION Attempting to remove a memory card while it is being accessed can damage files on the card You can safely remove a card only when the photo light is not blinking Also never insert more than one memory card at a time as this can also damage files on the memory cards E NOTE The printer does not support encrypted memory cards For more information on the supported memory cards see Memory card specifications To insert a memory card 1 Turn the memory card so that the label faces up and the contacts are facing the printer 2 Insert the memory card into the corresponding memory card slot NOTE You cannot insert more than one memory card in the printer Install the accessories some models only This section contains the following topics e Install the duplexer Turn on accessories in the printer driver Install the duplexer You can print on both side
36. Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load media Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the printer Print quality troubleshooting 97 Chapter 8 Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling E NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Check the ink levels Solution Check the estimated ink levels
37. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright 2002 Sun Microsystems Inc ALL RIGHTS RESERVED ECC cipher suite support in OpenSSL originally developed by Third party licenses 195 Appendix A SUN MICROSYSTEMS INC and contributed to the OpenSSL project LICENSE sha2 bsd nos crypto D FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 ssue date 04 30 2005 Copyright C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this
38. PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY 192 Technical information CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE LICENSE open ssl open ssl Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tj h cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following con
39. Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts
40. This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Disposal of waste equipment by users in private households in the European Union Power consumption e Chemical Substances e RoHS notices China only Paper use This printer is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site
41. a problem If you have a voice mail service at the same phone number you use for fax calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls For information on setting up the printer when you have a voice mail service see Case F Shared voice fax line with voice mail For information on receiving faxes manually see Receive a fax manually If you have a computer dial up modem on the same phone line with the printer check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the printer from receiving fax calls If you have an answering machine on the same phone line with the printer you might have one of the following problems o Your answering machine might not be set up correctly with the printer Your outgoing message might be too long or too loud to allow the printer to detect fax tones and the sending fax machine might disconnect o Youranswering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones This problem is most common with digital answering machines The following actions might help solve these problems When you have an answering machine on the same phone line you use for fax calls try connecting the answering m
42. and then touch Fax to PC 3 Touch Turn Off Set up speed dial entries You can set up frequently used fax numbers as speed dial entries This lets you dial those numbers quickly by using the printer s control panel xx TIP Inaddition to creating and managing speed dial entries from the printer s control panel you can also use tools available on your computer such as the HP software included with the printer and the printer s embedded Web server EWS For more information see Printer management tools This section contains the following topics e Setup and change speed dial entries Setup and change group speed dial entries Delete speed dial entries e Print list of speed dial entries Set up and change speed dial entries You can store fax numbers as speed dial entries To set up speed dial entries 1 On the printer s control panel touch right arrow fi and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Add Edit Speed Dial and then touch an unused entry number Type the fax number and then touch Next BON E NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix 5 Type the name for the speed dial entry and then touch Done To change speed dial entries 1 On the printer s control panel touch right arrow li and then touch Setup 2 To
43. basic network settings Change advanced network settings Setup the printer for wireless communication Uninstall and reinstall the HP software Change basic network settings The control panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing the network settings This section contains the following topics View and print network settings Turn the wireless radio on and off View and print network settings You can display a summary of the network settings on the printer control panel or the Network Toolbox You can print a more detailed network configuration page which lists all of the important network settings such as the IP address link speed DNS and mDNS For more information on the network settings see Understand the network configuration page Turn the wireless radio on and off The wireless radio is on by default as indicated by the blue light on the front of the printer In order to stay connected to a wireless network the radio must stay on However if your printer is connected to a wired network or you have a USB connection the radio is not used In this case you might want to turn the radio off 1 Touch right arrow and then select Network 2 Touch Wireless select Wireless Radio and then sel
44. before unplugging the power cord or turning off a power strip If you incorrectly turn off the printer the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues Cause The printhead was clogged Solution 5 Load paper in the input tray Solution If the printer has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load media Cause The printer picked up two sheets of paper Paper is not picked up from the input tray 94 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Restart the printer Solution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 4 Clean the rollers Solution 5 Check for a paper jam Solution 6 Service the printer Solution 1 Restart the printer Solution Turn off the printer and then unplug the power cord Plug the power cord back in and then press the Power button to turn on the printer Cause The printer experienced an error If this did not solve the issue try the next solut
45. call waiting tone interferes with any fax transmission and you cannot send or receive faxes with the printer Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone Ifyou are using a PBX phone system dial the number for an outside line before dialing the fax number Make sure you use the supplied cord to connect from the telephone wall jack to the printer If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it You might need to connect the supplied phone cord to the adapter provided for your country region If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the printer as described in this section Back view of the printer amy 1 LINE so l Aa Set up faxing parallel phone systems 205 Appendix C 206 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to
46. can be stored in memory Manual fax send and receive Automatic busy redial up to five times varies by model Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission 3 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution take longer and use more memory Ring detect with automatic fax answering machine switching Junk fax blocker Digital fax Paperless fax archive to PC or network o Paperless fax send from PC Non volatile fax memory to retain faxes when out of paper Photo dpi Very Fine dpi Fine ap Standard dpi Black 196 x 203 8 bit 300 x 300 196 x 203 196 x 98 grayscale Color 300 x 300 200 x 200 200 x 200 200 x 200 Scan specifications Integrated OCR software automatically converts scanned text to editable text Scan speeds vary according to the complexity of the document 176 Technical information Twain compliant interface Resolution 4800 x 4800 ppi optical Color 24 bit per RGB color 8 bit grayscale 256 levels of gray Maximum scan size from glass 216 x 297 mm 8 5 x 11 7 inches Scan to memory card e Scan to email for PDF and JPEG Scan to PC and network folder HP Web site specifications The following Web enabled features are available for this printer e HP Apps e Marketsplash by HP e HPePrint Requirements A Web bro
47. can block varies by model E NOTE This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocker does not appear in the Basic Fax Setup menu NOTE If no phone numbers are added in the Caller ID list it is assumed that a Caller ID service has not been subscribed to with the phone company Add numbers to the junk fax list Remove numbers from the junk fax list e Print a Junk Fax Report Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list To add a number to the junk fax list 1 Touch right arrow bk and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch down arrow and then select Junk Fax Blocker 4 A message appears stating that Caller ID is required to block junk faxes Touch OK to continue 5 Touch Add Numbers 6 To select a fax number to block from the caller ID list touch Select from Caller ID History or To manually enter a fax number to block select Enter new number 7 After entering a fax number to block touch Done NOTE Make sure you enter the fax number as it appears on the control panel display and not the fax number that appears on the fax header of the received fax as these numbers can be different Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list
48. complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC 3 This product complies with TBR21 1998 except clause 4 7 1 DC characteristic which complies with ES 203 021 3 clause 4 7 1 4 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 5 The product was tested in a typical configuration Yik Hou Meng Product Regulations Manager Singapore Customer Assurance Business Printing Division February 2010 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates USA Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Regulatory information 187 Appendix A 188 DECLARATION OF CONFORMITY 4 according to ISO IEC 17050 1 and EN 17050 1 Supplier s Name Hewlett Packard Company DoC SNPRC 1004 02 A Supplier s Address 138 Depot Road 02 01 04 01 Singapore 109683 declares that the product Product Name and Model HP Officejet 6500A e All in One Regulatory Model Number SNPRC 1004 02 Product Options All Power adaptor 0957 2271 conforms to the following Product Specifications and Regulations SAFETY IEC 60950 1 Ed 2 2005 EN 60950 1 Ed 2 2006
49. cos te RR eR CN D RETO On enr 54 Forward faxes to another number 54 Set the paper size for received Taxes 55 Set automatic reduction for incoming Taxes 55 Block unwanted fax pnumbers sse ener 56 Add numbers to the junk fax list eene 56 Remove numbers from the junk fax list 56 Print a Junk Fax Reports cie ete pee cea e eb o grin des 57 Receive faxes to your computer Fax to PC and Fax to Mac 57 Fax to PC and FaxioMacreouirements emen 57 Activate Fax to PC and Fax toMac emnes 58 Modify Fax to PC or Fax to Mac settings 58 Set up speed dial entree 59 Set up and change speed dial entrtes ners rsettrr re nssrnrnnrssrrrnnnnnsnrnnnrnn nnn 59 Set up and change group speed dial entree 60 Delete speed dal entrtes nennen nennt nnn nenas 60 Print a list of speed dal entree 61 Change fax settings EE 61 Configure the fax header 5 5 icti tU eiui cte m de ee E rds 61 Set the answer mode Auto answer emen enne 61 Set the number of rings before answermg sse eem 62 Change the answer ring pattern for distinctive mg 62 Set the dial type ics do idee e ee deiade eb erede dedu dede 63 Set the redial ee 64 Set the Tax speed axe eed t Hcr Eg reta Hee dager de ees 64 Set the fax sound vol me x nei ie d Ed esee EA diee E Rede ded eth 65 Fax and digital phone services 65 Fax over Internet Protocol eter tette need dne u deed eret p eene denne 65 USO el EE 66 Print fax con
50. dial up modem If you are using the same phone line for sending faxes and for a computer dial up modem follow these directions for setting up the printer Back view of the printer e 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem To set up the printer with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 If your modem software is set to receive faxes to your computer automatically turn off that sett
51. dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie al ie inform cie o separovanom zbere a recykl cii z skate na miesinom obecnom rade vo fime zabezpetuj ce zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbimem mesu za recikliranje odpadne elekri ne in slekionske opreme Z lo enim zbiranjem In recikliran em odpadne opreme ob odlaganju beste pomagali ohraniti naravne vire in zogot da bo odpadna opreme recikirana tako da se varuje zdrevje jud in okolje Vee informe o mestih kjer lable oddale odpadno opremo d reci klen Zeiten podjetju li rgovii kjer Ae indelek kupil Kasearing av f rbrukningsmaterial for hem och privatanv ndare i EU Produkter eller produktl rpackningar med den har symbolen far inte kasseras med vanligt hush llsavfall st llet har du a
52. for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 2 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law
53. from your digital photos To order HP papers and other supplies go to www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then click one of the shopping links on the page E NOTE At this time some portions of the HP Web site are available in English only Recommended papers for photo printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or Soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Photo Value Packs HP Photo Valu
54. henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr p tidspunktet for boriskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sied pa en m de der beskytter menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit eftaldsudstyr Fi genbrug kan du kontakte kommunen det lekale enovationsvassen eller den forcining hvor du Kable produite Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft agn dat dit product niet mag worden afgevoerd met het huishoudelik afval He is uw verantwoordelijheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpuni voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankie apparatuur draagt bij fof het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over yigarv uw afgedankde apparatuur kunt inleveren voor recycling kunt u confact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product cht aangescha Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on vii
55. is On No answer redial If this option is turned on the printer redials automatically if the receiving fax machine does not answer The factory set default for this option is Off To set the redial options 1 Touch right arrow bk and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch to select the appropriate Busy Redial or No Answer Redial options Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes If you use one of the following setting the fax speed to a slower speed might be required An Internet phone service s APBXsystem s Fax over Internet Protocol FolP An integrated services digital network ISDN service If you experience problems sending and receiving faxes try using a lower Fax Speed The following table provides the available fax speed settings Fax speed setting Fax speed Fast v 34 33600 baud Medium v 17 14400 baud Slow v 29 9600 baud To set the fax speed 1 Touch right arrow bk and then select Setup 2 Touch Fax Setup and then touch Advanced Fax Setup 3 Touch down arrow and then select Fax Speed 4 Touch to select the speed 64 Fax Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds To set the fax sound volume 1 Touch right arrow lie and then select Setup 2 Touch Fax Setup and then se
56. is not sharp or unclear E NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary Xp TIP After reviewing the solutions in this section you can go to HP s Web site to see if there is additional troubleshooting help For more information go to www hp com support Solution 1 Check the print settings e Solution 2 Use a higher quality image e Solution 3 Print the image in a smaller size e Solution 4 Align the printhead Solution 1 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Use a higher quality image Solution Use a higher resolution image 106 Solve a problem If you print a photo or graphic and the resolution is too low it appears blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it might be blurry or fuzzy when printed Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size Soluti
57. is selected Click Paper Type Quality from the pop up menu located below the Orientation setting and then select the following settings Paper Type The appropriate photo paper type Quality Best or Maximum dpi E NOTE Click the blue disclosure triangle next to the Printer selection to access these options Select the appropriate Photo Fix options Off applies no HP Real Life Technologies to the image Basic automatically focuses the image moderately adjusts image sharpness To print the photo in black and white click Grayscale from the Color pop up menu and then select one of the following options High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray Black Print Cartridge Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image 7 Select any other print settings that you want and then click Print to begin printing Print photos from a memory device The Select Photos function is only available if the memory card does not contain DPOF content To print selected photos 1 Insert your memory card into the appropriate slot on the printer The Photo screen appears on the control panel display Touch View amp Print The photos are displayed Do one of the following a Touch Select All b Touch Settings to make changes to layou
58. it automatically prints a report when there is an error during transmission or reception To set the printer to print fax error reports automatically 1 2 3 4 Touch right arrow fie and then select Setup Touch Fax Setup touch down arrow and then select Fax Reports Touch Fax Error Report Touch to select one of the following On Send amp Prints whenever a fax error occurs This is the default setting Receive Off Does not print any fax error reports On Fax Send Prints whenever a transmission error occurs On Fax Receive Prints whenever a receiving error occurs Use reports 67 Chapter 5 Print and view the fax log You can print a log of faxes that have been received and sent by the printer To print the fax log from the printer control panel 1 Touch right arrow fie and then select Setup 2 Touch Fax Setup touch down arrow and then select Fax Reports 3 Touch Fax Log Clear the fax log Use the following steps to clear the fax log E NOTE Clearing the fax log also deletes all faxes stored in memory To clear the fax log via the printer control panel 1 Touch right arrow bk and then select Setup 2 Touch Tools 3 Touch down arrow and then select Clear Fax Log Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur Details include the fax number number of pages and the fax
59. list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 9 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE zlib zlib zlib h interface of the zlib general purpose compression library version 1 2 3 July 18th 2005 Copyright C 1995 2005 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to
60. manually print system reports as required these reports provide useful system information about the printer By default the printer is set to print a report only if there is a problem sending or receiving afax A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction f NOTE Ifthe reports are not legible you can check the estimated ink levels from the control panel the HP software Windows or HP Utility Mac OS X For more information see Printer management tools NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable NOTE Ensure that the printhead and ink cartridges are in good conditions and installed properly For more information see Work with ink cartridges This section contains the following topics e Print fax confirmation reports e Print fax error reports Print and view the fax log e Clear the fax log Print the details of the last fax transaction Print a Caller ID Report e View the Call History confirmation reports If you require printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending an
61. on each ink cartridge label to the color and icon on the slot for that ink cartridge Close the ink cartridge access door and check if the error has been resolved If you still receive the error message turn the printer off and then on again Solve paper feed problems 126 Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used For more information see Media specifications Media is not picked up from a tray Make sure media is loaded in the tray For more information see Load media Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure media in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl When using thin special media make sure that the tray is completely loaded If you are using special media that is only available in small quantities try placing the special media on top of other paper of the same size to help fill the tray Some media is picked up more easily if the tray is full If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on top of other paper of the same size so that the stack height is within this range Solve a problem Media is not comin
62. operating system Print borderless documents Windows Print borderless documents Mac OS X Print borderless documents 37 Chapter 2 Print borderless documents Windows 1 2 3 4 on Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab Click Print Borderless from the Borderless Printing option Click the Paper Qualtiy tab Select the appropriate paper type from the Media drop down list Click OK and then click Print or OK to begin printing Print borderless documents Mac OS X E NOTE Follow these instructions to enable borderless printing PS TN E Mac OS 10 6 Under Paper Type Quality click to select the Print Borderless check box and adjust theBorderless Expansion setting as needed Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Click Paper Type Quality from the pop up menu located below the Orientation setting and then select the following settings Paper Type The appropriate paper type Quality Best
63. or Maximum dpi E NOTE Click the blue disclosure triangle next to the Printer selection to access these options If necessary select the appropriate Photo Fix options Off applies no HP Real Life Technologies to the image Basic automatically focuses the image moderately adjusts image sharpness Select any other print settings that you want and then click Print to begin printing HP ePrint With HP ePrint you can print from email connected mobile phones netbooks or other mobile devices anywhere anytime Using your mobile device service and the printer s Web Services you can print documents to a printer that could be sitting next to you or sitting thousands of miles away 38 To use the HP ePrint service you need to have the following components Print An HP ePrint enabled printer that is connected to the Internet either using an Ethernet cable or wireless connection A device that has a functioning email capability Follow the instructions on the printer s control panel to enable and set up the printer s Web Services For more information see www hp com go ePrintCenter Print on both sides duplexing You can print on both sides of a sheet of media either manually or automatically by using the duplexer E NOTE The printer driver does not support manual duplexing Two sided printing requires an HP Automatic Two sided Printing Accessory duplexer to be installed on the printer This section con
64. or the printer cannot receive faxes If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Serial type fax setup For information on setting up the printer for faxing using a serial type phone system see the Fax Configuration Web site for your country region Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Sweden www hp se faxconfig Norway www hp no faxconfig Netherlands www hp nl faxconfig Belgium Dutch www hp be nl faxconfig Belgium French www hp be fr faxconfig Portugal www hp pt faxconfig Spain www hp es faxconfig France www hp com fr faxconfig Ireland www hp com ie faxconfig Italy www hp com it faxconfig Serial type fax setup 221 Appendix C Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing Perform this test after you have completed setting up the printer for faxing The test does the following 222 Tests the fax hardware Verifies the correct type of phone cord is connected to the printer Checks that the phone cord is plugged into the correct port Checks for a dia
65. paper feed problems 126 power 84 print 84 print quality 96 Printer Status Report 160 receive faxes 140 142 scan 130 scan quality 132 send faxes 140 142 144 skewed copies 129 skewed pages 127 slow print 84 tips 83 troubleshooting general network troubleshooting 148 hardware installation suggestions 157 HP software installation suggestions 158 installation issues 157 print 85 solve network problems 159 243 wired network 148 wireless problems 149 TWAIN unable to activate source 132 two sided printing 39 U uninstall HP software Mac OS X 229 Windows 228 unwanted fax mode 56 USB connection port locating 10 11 specifications 168 V vertical stripes on copies troubleshoot 129 view network settings 223 voice mail set up with fax parallel phone systems 207 set up with fax and computer modem parallel phone Systems 219 voltage specifications 177 volume fax sounds 65 W wall jack test fax 135 warranty 166 Web sites accessibility information 9 customer support 79 environmental programs 189 order supplies and accessories 198 supply yield data sheet 168 Webscan 42 white bands or stripes troubleshoot copies 129 130 scans 133 Windows borderless 38 duplexing 39 print brochures 32 Print photos 34 244 print settings 32 System requirements 169 turn accessories on and off in driver 26 uninstall HP software 228 wireless communication advanced wireless troub
66. parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter 210 Additional fax setup To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord provided in the box with the printer connect one end to the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the back of the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax mm bt If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case H Shared voice fax line with computer modem There are two different ways to set up the printer with your computer based on the number of
67. power outlet For voltage requirements see Electrical requirements Alignment fails If the alignment page appears to be only partially printed or if it has light or white streaks try cleaning the printhead If the alignment process fails make sure you have loaded unused plain white paper into the input tray If you have colored paper loaded in the input tray when you align the ink cartridges the alignment fails If the alignment process fails repeatedly you might have a defective sensor or ink cartridge Contact HP support Go to www hp com support If prompted select your country region and then click Contact HP for information on calling for technical support Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer For more information see System requirements Check the HP software settings Print speed is slower when you select high print quality settings To increase the print speed select different print settings in the printer driver For more information see Print Check the ink cartridge levels If a cartridge is completely out of ink the printer may slow down to keep the printhead from overheating Something on the page is missing or incorrect Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Check the
68. printer IP address Windows If you are using a computer running Windows make sure that the network ports created in the printer driver match the printer IP address 1 Print the printer s network configuration page 2 Onthe computer desktop click Start select Settings and then click Printers or Printers and Faxes or Click Start click Control Panel and then double click Printers 3 Right click the printer icon click Properties and then click the Ports tab Select the TCP IP port for the printer and then click Configure Port 5 Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page 6 Click OK twice to save the settings and close the dialog boxes eg 148 Solve a problem Solve wireless problems some models only If the printer is unable to communicate with the network after completing the wireless setup and HP software installation perform one or more of the following tasks in the order shown below Basic wireless troubleshooting some models only e Advanced wireless troubleshooting Basic wireless troubleshooting some models only Perform the following steps in the order presented E NOTE Ifthis is the first time you are setting up the wireless connection and you are using the HP software inclu
69. resolution and color settings are correct Size is reduced The HP software settings might be set to reduce the scanned image See the HP software Help for more information about changing the settings Solve fax problems This section contains fax setup troubleshooting information for the printer If the printer is not set up correctly for faxing you might experience problems when sending faxes receiving faxes or both If you are having faxing problems you can print a fax test report to check the status of the printer The test will fail if the printer is not set up correctly for faxing Perform this test after you have completed setting up the printer for faxing For more information see Test fax setup If the test fails review the report for information on how to fix any problems found For more information see The fax test failed The fax test failed The display always shows Phone Off Hook The printer is having problems sending and receiving faxes The printer is having problems sending a manual fax The printer cannot receive faxes but can send faxes The printer cannot send faxes but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough Color faxes do not print The computer cannot receive faxes Fax to PC and Fax to Mac The fax test failed If you ran a fax test and the test failed review the report for basic inform
70. responsable de l vacuation de vos quipements usag s el cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produk oder dessen Verpackung gib an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an siner entsprechenden Stelle f r die Entorgung oder Wiederverwertung von Elekirogertten eller Art abzugeben z 8 ein Wertstolihoh Die separate Sammlung und des Recyceln Ihrer allen Elekirogesie zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Deme bei und gew hrleistet dass sie aut eine Ari und Weise recycell werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rllichen Beh rden Wertsioffh fen ode
71. scan specifications 176 telephone line answer ring pattern 62 telephone wall jack fax 135 telephone fax from receive 52 send 48 temperature specifications 177 tests fax dial tone failed 138 failed 134 fax line condition 139 fax phone cord type test failed 137 hardware failed 135 port connection failed 136 setup 222 telephone wall jack 135 text cannot be edited after scan troubleshoot 132 cut off 91 incompletely filled on copies 129 jagged 109 meaningless characters 90 missing from scan troubleshoot 131 not filled in 100 smooth fonts 109 splotchy on copies 130 unclear on copies troubleshoot 129 unclear scans 134 tone dialing 63 tray capacity 173 media sizes supported 170 media types and weights supported 173 tray 2 turn on and off in driver 26 trays capacities 173 clear jams 162 load media 20 locating 10 media sizes supported 170 paper guides illustration 10 troubleshoot feeding 126 turn on and off in driver 26 troubleshoot answering machines 145 copy 127 copy quality 129 embedded Web server 156 fax 134 fax dial tone test failed 138 fax hardware test failed 135 fax line test failed 139 fax phone cord connection test failed 136 fax phone cord type test failed 137 fax tests 134 fax wall jack test failed 135 jams paper 164 media not picked up from tray 126 memory cards 147 missing or incorrect information 84 multiple pages are picked 127 network configuration page 161
72. select Printer Status or Self Test and then click OK I ABCDEFG abcdefg e A mat tas Cnet ER OU eren E Pr Dm Ten ec e 1 fee brenge COMIDA 4 o a Peta 1 M mec D ee 2 ta Pt MILII HC Tor eme MB Ane V1 Pvt TR Comin 4 Serge mp arm ren met Xo mm 2 rem rg Lt Om EE EE NEEENND n se te pb vo rt e e T nomment enano auan ens 3 va uatr ER e wer KO MSO ag aaant e Etage Come teen nt tt tu tote erg 99i QR so fo aur r tr pes Grae Ta dust a suis co yas ups dis eegent at tus du bebe faaie a fa Fut Ves fies OR Or autas Ro Loud Chine ete sbar wks f eer oe egen o ra e ur z a ume Trapen oe oe woo To evaluate the Print Quality Diagnostic Page This section includes the following topics Ink Levels e Good color bars e Ragged irregularly streaked or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns e Ifyou see no defects Print quality troubleshooting 113 Chapter 8 114 Ink Levels A Look at the Ink Level indicators in Line 21 If any of the bar level indicators are low you may need to replace that ink cartridge E NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive an ink alert message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until
73. some models only 153 Chapter 8 4 Scroll down the list of services right click HP Network Devices Support and then click Restart 5 After the service restarts try using the printer over the network again If you are able to use the printer over the network your network setup was successful If you still cannot use the printer over the network or if you have to periodically perform this step in order to use your printer over the network your firewall might be interfering If this still does not work there might be a problem with your network configuration or router Contact the person who set up your network or the router manufacturer for help Step 7 Add hardware addresses to a wireless access point WAP MAC filtering is a security feature in which a wireless access point WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network the WAP denies the device access to the network If the WAP filters MAC addresses then the printers MAC address must be added to the WAP s list of accepted MAC addresses Print the network configuration page For more information see Understand the network configuration page Open the WAP s configuration utility and add the printer s hardware address to the list of accepted MAC addresses Configure yo
74. tei toes 224 View IP SettiNg m E 224 Change IP settings itn a oa fe S e Ee aA 224 Reset network SettingS teeth en en entente sre t enne t nennen enses 224 Set up the printer for wireless Communication 224 To set up a wireless communication using the Wireless Setup Wizard 225 Understand 802 11 wireless network settings mm 225 Test the wireless connection eese aa aeaiee enndem nnne 226 Change the connection method 226 Guidelines for ensuring wireless network securtty eeeeeeeeeeeeeeteeeeeeeeeeeseeeeeetsaeeeeeeaes 227 To add hardware addresses to a WA 227 Other UI EE 227 Guidelines for reducing interference on a wireless pneiwork 228 Uninstall and reinstall the HP software 228 Printer management tools HP printer software ON Imdows nemen mee ennemis 230 HP Utility MacOS X eo eit ted roe UR egenis rude tell hende tede feet det uds 230 Embedded Web Server crar puhe eren ee eerie ENEE 230 About I COOKICS Et 231 To open the embedded Web server 231 1 Get started This guide provides details about how to use the printer and how to resolve problems Accessibility Eco Tips Understand the printer parts Use the printer control panel Finding the printer model number e HP Digital Solutions Select print media Load an original on the scanner glass Load an original in the automatic document feeder ADF Load media In
75. the next solution Solution 10 Restart the printer Solution 1 Turn off the printer For more information see Turn off the printer 2 Unplug the power cord Plug the power cord back in and then press the Power button to turn on the printer Cause The printer experienced an error Print troubleshooting 89 Chapter 8 The printer prints meaningless characters Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Restart the printer e Solution 2 Print a previously saved version of the document Solution 1 Restart the printer Solution Turn off the printer and your computer for 60 seconds then turn them both on and try printing again For more information see Turn off the printer Cause There was no available memory in the printer If this did not solve the issue try the next solution Solution 2 Print a previously saved version of the document Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was corrupt Page order Try the following solution to resolve the issue The pages in my document came out in the wrong order The pages in my document cam
76. the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the printer Solution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 4 Check the printer driver status e Solution 5 Wait until the printer completes the current operation Solution 6 Remove all cancelled print jobs from the queue e Solution 7 Clear the paper jam e Solution 8 Make sure the print carriage can move freely e Solution 9 Check the connection from the printer to your computer Solution 10 Restart the printer 86 Solve a problem Solution 1 Turn on the printer Solution Look at the Power light located on the printer If it is not lit the printer is turned off Make sure the power cord is firmly connected to the printer and plugged into a power outlet Press the Power button to turn on the printer Cause The printer was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load media Cause The printer was out of paper If this did not solve the issue try the next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application Ers TIP You can set the printer as the default printer to ensure that the printer is automatically selected
77. turn off the printer properly For more information see Turn off the printer Usage information collection The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer In addition this memory chip collects a limited set of information about the usage of the printer which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage the printing modes used any printing errors that might have occurred and the printer model This information helps HP design future printers to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP printers HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridg
78. up the printer with a PBX phone system or an ISDN line 205 Case D Fax with a distinctive ring service on the some Wne esses 205 Case E Shared voice fax Wine 206 Case F Shared voice fax line with voice mail 207 Case G Fax line shared with computer modem no voice calls receivedg 208 Set up the printer with a computer dial up modem esee 209 Set up the printer with a computer DSL ADSL modem see 210 Case H Shared voice fax line with computer modem 211 Shared voice fax with computer dial up modem 211 Shared voice fax with computer DSL ADSL modem see 213 Case Shared voice fax line with answering machine 214 Case J Shared voice fax line with computer modem and answering machine 215 Shared voice fax line with computer dial up modem and answering machine 216 Shared voice fax line with computer DSL ADSL modem and answering Iure 218 Case K Shared voice fax line with computer dial up modem and voice mail 219 Serial type fax setup cene ce ener elena 221 Ire 222 Network setup Change basic network settings nennen ennt nnne 223 View and print network seitngs emm eene 223 Turn the wireless radio on and oft 223 Change advanced network settnges eene nnne 223 setlink speed x Eee BE ete E po dee
79. uz ier ces vai Er iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no nederi 3o e noradiaj sevalianos vet li tikiu veikia noderiga elektrisk un elekironisk eprikojuma ofreize s parstade Spatiala nederiges ier ces sav k ana un ohretz ja parst de paliz kupit dabas resirsus un nedrofina fadu ofreizaio porsiadi kas sarg cllvela veselitu un apeanejo vici Lai leguly papi e par o kyr ai porsrodet var nog d t nederigo ierici l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur ieg d j ties o ier ci Europos Sqjungos vartotojy ir priva i nam kiy atliekamos rangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali b ti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq atliekamos elektronikos ir elekiros jrangos perdirbimo punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad ranga yra perdirbta mogaus sveikat ir gamt tausojan iu b du D l informacijos apie fai kur galite i mesti atliekam perdirbti skiriq jrangq kreipkit s atitinkamq vietos larnybq namy kio Bliek i ve imo Kat orba Dein kutoje pirkote produk Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Sym
80. visit HP s Web site at www hp com accessibility For accessibility information for Mac OS X visit the Apple Web site at www apple com accessibility Get started 9 Chapter 1 Eco Tips HP is committed to helping customers reduce their environmental footprint HP has provided the Eco Tips below to help you focus on ways to assess and reduce the impact of your printing choices In addition to specific features in this printer please visit the HP Eco Solutions Web site for more information on HP s environmental initiatives www hp com hpinfo globalcitizenship environment Duplex printing Use Paper saving Printing to print two sided documents with multiple pages on same sheet to reduce paper usage For more information see Print on both sides duplexing Energy Savings Information To determine the ENERGY STAR qualification status for this printer see Power consumption Recycled Materials For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle Understand the printer parts This section contains the following topics Front view Printing supplies area Back view Front view Cre 10 Get started Automatic document feeder Control panel Color display Memory card slots Output tray Output tray extension Main tray Scanner glass O aOI NI aI _ayRI _w n
81. when you select Print in the File menu of your different software applications Cause The printer was not the selected printer If this did not solve the issue try the next solution Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status e Windows In the HP printer software click Printer Actions and then click See What s Printing Mac OS Open System Preferences and then click Print amp Fax Open the print queue for your printer Cause The status of the printer driver had changed If this did not solve the issue try the next solution Solution 5 Wait until the printer completes the current operation Solution f the printer is performing another task your print job is delayed until the printer completes the current task Print troubleshooting 87 Chapter 8 Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the printer check the printer s control panel to see if there are any errors Cause The printer was busy with another task If this did not solve the issue try the next solution Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your compute
82. www hp com hpinfo globalcitizenship environment recycle Environmental product stewardship program 189 Appendix A 190 Disposal of waste equipment by users in private households in the European Union Cesky Espa ol Italiano Dansk Nederlands Eesti a Latviski Magyar Lietuvi kai Polski Portugu s Svenska Slovenitina Sloven ina Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead itis your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment athe me of disposal wil help 1o conserve nolui resources end ensure thal i receded in a mannar Ihat protec human heal and fne envionment For more ster about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne la pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me facon que vos d chets courants Au contraire vous tes
83. you are unable to install the HP software verify that All cable connections to the computer and the printer are secure The network is operational and the network hub is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows Make sure the printer is installed on the same subnet as the computers that use the printer o gt Ifthe installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page If you are using a computer running Windows make sure that the network ports created in the printer driver match the printer IP address Print the printer s network configuration page o Click Start then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers o Right click the printer icon click Properties and then click the Ports tab Select the TCP IP port for the printer and then click Configure Port Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page Click OK twice to save the settings and close the dial
84. 0 Magyarorsz g 06 40 200 628 Osterreich SE 0820 87 441 7 7 2 HUF perc vezet kes telefonra loppelter Ortstarif mas SC LII Belgi 32 078 600 019 GE Peak Hours 0 055 p m M xico Ciudad de M xico 55 5258 9922 Low Hours 0 27 p m M xico 01 800 472 68368 Belgique 32 078 600 020 Maroc 0801 005 010 Peak Hours 0 055 m Low Hours Nederland 31 0900 2020 165 0 27 m Brasil Sao Paulo 55 11 4004 7751 0 10 Min New Zealand 0800 441 147 Brasil 0 800 709 7751 Niger D1T2712390 Canada 1 800 474 6836 1 800 np Nigeria 01 invent Norge 47 815 62 070 Central America amp The www hp com la soporte EE Der min Caribbean Fra mobiltelefon gjelder Chile 800 360 999 mobiltelefontakster E 1068687980 24791773 hee EI 800 810 3888 Panam 1 800 711 2884 Colombia Bogot 571 606 9191 Paraguay 009 800 54 1 0006 Colombia 01 8000 51 4746 8368 Peu 0 500 10111 Costa Rica 0 800 011 1046 ES 2 867 3551 Cesk republika 810 222 222 olska 22 583 49 T3 1 53 CZN min oszt polaczenia z tel stacjonarnego jak za 1 impuls wg Danmark 45 70 202 845 taryfy operatora z tel Opkald 0 145 kr pr min kom rkowego wg taryfy operatora Pr min man lgr 08 00 19 30 0 25 Portugal 351 808 201 492 Pr min vr
85. 168 1 101 NOTE If you are using a proxy server in your browser you might need to disable it to access the EWS b Ifyou can access the EWS try using the printer over the network such as to print to see if your network setup was successful c If you cannot access the EWS or are still having problems using the printer over the network continue to the next section regarding firewalls Step 3 Check to see if the firewall software is blocking communication If you cannot access the EWS and are sure both the computer and printer have active connections to the same network the firewall security software might be blocking communication Temporarily turn off any firewall security software running on your computer and then try to access the EWS again If you can access the EWS try using the printer for printing If you are able to access the EWS and use your printer with the firewall turned off you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network For more information see Configure your firewall to work with printers If you are able to access the EWS but are still unable to use the printer even with the firewall turned off try enabling the firewall software to recognize the printer Step 4 Make sure the printer is online and ready If you have the HP software installed you can check the printer s status from your computer to see if the print
86. 22 l oad transparencles a iced eee Eee arse xe ead dahl Betta eG 23 Load custom size media 5 iore eee p eene aree ee tee de Pind onde t e Bg end ean 24 Insert memiory Card ede ede det e e MER EE M PERDER E RR dtd nee cuts 25 Install the accessories some models on 25 Install the duplexert eer e Rete deu uie 25 Turn on accessories in the printer driver menn 26 To turn on accessories on Windows Computers 26 To turn on accessories on Macintosh Computers 26 Maintain the printer ooo oe yi e erede ca de dira Ae pe seta dure 26 Clean the scanner glass inre XE RR tee DR Fer DeC Re RP He Ede Set ee gedet 26 Clean the exterior siori i dette dee He He ae tete de de ordner debe ine cde 27 Clean the automatic document feeder ADE nenene 27 THUMM Off the ole EE 30 Print Print documents ohne iid eee Ai e ee ee ne et ee bn 31 Print documents ON Imdows nennen nnne enne nnne nes 32 Print documents Mac OS A 32 3 PRIME ele ent 32 Print brochures dee E EE 32 Print brochures Mac OS X essetis eres rentre Rd tee iak E Aae 33 Print n envelopes ria p ei eie e ed Pee Eod en qoi PEL Or ee dece 33 Print on envelopes NImdows ennemi nennr nnne 33 Print on envelopes Mac OS X eene nene ennemi nennen 34 Print ee EE 34 Print photos on photo paper Windows 34 Print photos on photo paper Mac OS X eene eene 34 Print photos from a memory device ssssssssses
87. 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem 4 Telephone 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Connecta phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Er NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting Er NOTE f you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 212 Ad
88. 32 turn accessories on and off in driver 26 Mac OS X HP Utility 230 uninstall HP software 229 maintain ink cartridge 124 printhead 111 maintenance align printhead 112 check ink levels 73 clean printhead 112 diagnostic page 112 print quality report 112 printhead 111 replace ink cartridges 73 manual faxing receive 52 send 48 49 margins incorrect 90 setting specifications 174 text or graphic cut off 91 media ADF capacity 19 clear jams 162 duplexing 39 load tray 20 print on custom size 36 selecting 18 skewed pages 127 specifications 170 supported sizes 170 troubleshoot feeding 126 types and weights supported 173 memory reprint faxes 53 save faxes 53 memory cards insert 25 print DPOF files 36 print files 35 specifications 178 troubleshoot 147 missing or incorrect information troubleshoot 84 MMC memory card insert 25 model number 161 Index modem shared with fax parallel phone systems 208 shared with fax and answering machine parallel phone systems 215 shared with fax and voice line parallel phone Systems 211 shared with fax and voice mail parallel phone systems 219 monitor dialing 49 51 multi feeds troubleshoot 127 N network port address 148 networks advanced settings 223 connector illustration 11 IP settings 224 link speed 224 operating systems supported 169 protocols supported 170 settings change 223 solve problems 159 System requirements 170 view and printsettings 223 wireless c
89. 56 both sides print on 39 broadcast faxing send 51 buttons control panel 12 C cameras insert memory cards 25 Cancel 13 cancel scheduled fax 51 capacity ADF 19 tray 173 cards sizes supported 171 tray supporting 173 cartridges See ink cartridges clean automatic document feeder 27 exterior 27 printhead 112 scanner glass 26 clear fax logs 68 color dull 104 color copy 44 colored text and OCR 43 computer modem shared with fax parallel phone systems 208 shared with fax and answering machine parallel phone systems 215 shared with fax and voice line parallel phone systems 211 shared with fax and voice mail parallel phone systems 219 Configure firewall 154 confirmation reports fax 66 connection type change 226 connectors locating 11 control panel buttons 12 lights 12 status icons 13 Copy 13 copy quality 129 settings 44 specifications 175 troubleshoot 127 copy settings copy 45 correct port test fax 136 custom size paper Mac OS 37 print on 36 custom sized media sizes supported 173 customer support electronic 79 D dark images troubleshoot copies 129 scans 133 Declaration of Conformity DOC 187 default settings copy 45 diagnostic page 112 Index dial tone test failure 138 dial type setting 63 dial up modem shared with fax parallel phone systems 208 shared with fax and answering machine parallel phone sy anstems 215 shared with fax and voice line para
90. 7 1 DC characteristic which complies with ES 203 021 3 clause 4 7 1 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 5 The product was tested in a typical configuration Yik Hou Meng Product Regulations Manager Singapore Customer Assurance Business Printing Division February 2010 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go certificates USA Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Technical information Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html
91. E Click the blue disclosure triangle next to the Printer selection to see the pop up menu 5 Typethe fax number and other information in the boxes provided and then click Add to Recipients 6 Select the Fax Mode and any other fax options you want and then click Send Fax Now The printer begins dialing the fax number and faxing the document Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from an extension phone 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax 3 Dial the numb
92. EN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RJ C The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company might discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC Your telephone company might make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be g
93. ETY IEC 60950 1 Ed 2 2005 EN 60950 1 Ed 2 2006 EN 62311 2008 EMC CISPR 22 2005 A1 2005 EN55022 2006 A1 2007 Class B EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 Class B ICES 003 Issue 4 Class B Telecom EN 301 489 1 V1 8 1 2008 EN 301 489 17 V1 3 2 2008 EN 300 328 V1 7 1 2006 TBR 21 1998 FCC Rules and Regulations 47CFR Part 68 TIA 968 A 1 A 2 A 3 A 4 A 5 Telecommunications Telephone Terminal Equipment CS 03 Part Issue 9 Feb 2005 Energy Use Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Operational Mode OM Test Procedure Regulation EC No 278 2009 Test Method for Calculating the Energy Efficiency of Single Voltage External AC DC and AC AC Power supplies Supplementary Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 This product complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC EuP Directive 2005 32 EC the R amp TTE Directive 99 5 EC and the European Council Recommendation 1999 519 EC on the limitation of Electromagnetic fields to the general public and carries the CE marking accordingly In addition it
94. HP support for information about HP support No copy came out Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Solve copy problems 127 Chapter 8 e Copy defects are apparent The printer prints half a page then ejects the paper e Paper mismatch No copy came out Check the power Make sure that the power cord is securely connected and the printer turned on e Check the status of the printer The printer might be busy with another job Check the control panel display for information about the status of jobs Wait for any job that is processing to finish o The printer might be jammed Check for jams See Clear paper jams e Check the trays Make sure that media is loaded See Load media for more information Copies are blank Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Media specifications for more information Check the settings The contrast setting might be set too light On the printer control panel touch Copy touch Lighter Darker and then use the arrows to create darker copies e Check the trays If you are copying from the ADF make sure that the originals have been loaded correctly For more information see Load an original in the automatic document feeder ADF Documents are missing or faded Check the media The media might not meet Hewlett Packard media spe
95. MITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE expat mit expat Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR
96. N fast enough the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card dl Ef NOTE Make sure the volume is turned on or you will not hear a dial tone To send a fax using monitor dialing from the printer control panel 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax and then touch Start Black or Start Color If the printer detects an original loaded in the automatic document feeder you will hear a dial tone 3 When you hear the dial tone enter the number by using the keypad on the printer control panel 4 Follow any prompts that might occur x TIP If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial when prompted to enter your PIN touch Speed Dial to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Send a fax from memory You can scan a black and white fax into memory and then send the fax from memory This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine Afte
97. SB cable is securely plugged into the USB port on the back of the printer Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected turn the printer off and then on again If the printer is connected to the computer through a wired network make sure that the respective connections are active and the printer is turned on If the connections are secure and nothing has printed several minutes after you sent a print job to the printer check the status of the printer To check the printer s status complete the following steps Windows 1 Onthe computer desktop click Start select Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Ifthe printers on your computer are not being displayed in Details view click the View menu and then click Details 3 Do one of the following depending on the printer status a Ifthe printer is Offline right click the printer and click Use Printer Online b Ifthe printer is Paused right click the printer and click Resume Printing 4 Try using the printer over the network Mac OS X 1 Click System Preferences in the Dock and then click Print amp Fax 2 Select the printer and then click Print Queue 3 If Jobs Stopped appears in the dialog box click Start Jobs Cause The computer was not communicating with the printer If this did not solve the issue try
98. Scanner backing Printing supplies area 1 Cartridge access door 2 Ink cartridges Back view Understand the printer parts 11 Chapter 1 1 Universal serial bus USB port 2 Ethernet port 3 Power input 4 1 LINE fax 2 EXT phone 5 Rear access cover some models only 6 Automatic duplexer some models only Use the printer control panel This section contains the following topics e Overview of buttons and lights e Control panel display icons Change printer settings Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features 0 0 e o Coo i Dove as ao e Label Name and Description 1 Home Press this to return to the Home screen from any other screen 2 Color display Touch the icon on the color display to choose a printer function 3 Help Opens the Help screen 4 Keypad Use the keypad to enter numbers and text 12 Get started continued Label Name and Description 5 Wireless light The light is on when the wireless radio is on some models only 6 Cancel Stops a job exits a screen or exits settings 7 Right arrow Navigates through settings in the screens 8 Back Touch this to return to the previous screen 9 Left arrow Navigates through settings in the screens Control panel display icons Icon Purpose S
99. Size pop up menu 5 Select the Orientation option NOTE Click the blue disclosure triangle next to the Printer selection to access these options 6 Select any other print settings that you want and then click Print to begin printing Print photos Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Follow the instructions for your operating system Print photos on photo paper Windows Print photos on photo paper Mac OS X Print photos from a memory device Print DPOF photos Print photos on photo paper Windows 1 2 3 4 To change settings click the option that opens the printer Properties dialog box Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences To print the photo in black and white click the Advanced tab and then change the Print in Grayscale option Click OK and then click Print or OK to begin printing Print photos on photo paper Mac OS X 1 2 3 34 Print Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use
100. When you scan the original make sure that you select a document type that creates editable text If text is classified as a graphic it is not converted to text If you are using a separate OCR optical character recognition program the OCR program might be linked to a word processing program that does not perform OCR tasks For more information see the documentation provided with the OCR program Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning For more information see the documentation provided with the OCR program Check the originals o When scanning documents as editable text from the ADF the original must be loaded into the ADF with the top forward and face up When scanning from the scanner glass the original must be loaded with the top facing the right edge of the scanner glass Also make sure the document is not skewed For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF The software might not recognize text that is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m The accuracy of the software depends on the image quality text size and structure of the original and the quality of the scan itself Make sure that your original has good image quality Colored backgrounds can cause images in the foreground to blen
101. X supports custom paper sizes Guidelines for two sided duplex printing Always use media that conforms to the printer specifications For more information see Media Do not print on both sides of transparencies envelopes photo paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams might occur with these media types Several kinds of media require a specific orientation when you print on both sides of a page These include letterhead preprinted paper and paper with watermarks and prepunched holes When you print from a computer running Windows the printer prints the first side of the media first Load the media with the print side facing down Print resolution Black print resolution Up to 600 dpi black when printing from a computer Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi Photo papers include the following o o o HP Premium Plus Photo HP Premium Photo HP Advanced Photo Copy specifications Digital image processing ADF Input tray capacity 35 sheet plain paper Digital zoom from 25 to 40096 varies by model Fit to page Custom size ID copy Copy speeds vary according to the complexity of the document ID Copy Up to 8 pages for copy collation Refer to the following table to determine which paper type setting to select based on the paper loaded in the main tray Paper type Printer contr
102. a tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete viliseerimiskohie Uiiseerovate seadmete eraldi kogumine ja Genie aitab stas ocdusvarosid ning tagada ef k llemine toimub Inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete uliliseerimispunktist v i kauplusest kust te seadme ostsite H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h viti talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen Havitettavien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s g Bes ierrdier tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr tyspaikoista paikallisilta viranomaisilta jateyhtidilta tai tuotteen j lleenmyyj lt An ppivm xpnerav gueru v omy Euponaich Evoon To nap v aupfoko orov denke ij am ovokevaoia rou unodeikvie m ro npoi v aur Bev np nes va nerayrei pad pe a oikiax anopplypara Avri amp era Gen aac eivai va noppiyere nic ypnorc ouoxcuts or pia kaBopiop vn pov a o erte anoppipii rav yia mv avaKUKhwon pnorou n exrpixo kar n tk
103. achine directly to the printer as described in Case I Shared voice fax line with answering machine o Make sure the printer is set to receive faxes automatically For information on setting up the printer to receive faxes automatically see Receive a fax Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again E NOTE Some digital answering machines might not retain the recorded silence at the end of your outgoing message Play back your outgoing message to check Solve fax problems 143 Chapter 8 If the printer shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to
104. ack print quality problems clear up when the automatic services are performed Print quality troubleshooting 109 Chapter 8 Solution 2 Use TrueType or OpenType fonts Solution Use TrueType or OpenType fonts to ensure that the printer is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon O OpenType icon T TrueType icon Cause The font was a custom size Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed If this did not solve the issue try the next solution Solution 3 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 4 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Printhead maintenance Print and evaluate a print quality report Cause The printhead needed to be cleaned 110 Solve a problem The printer prints slowly Try the following solutions if the p
105. al sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided might not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described in the software 182 Technical information Notice to users of the Canadian telephone network Note l attention des utilisateurs du r seau t l phonique canadien Notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales apparei
106. ality is unacceptable NOTE Ifyou have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information see www hp com go inkusage Replace the ink cartridges NOTE For information on recycling used ink supplies see HP inkjet supplies recycling program If you do not already have replacement ink cartridges for the printer see Order printing supplies online Replace the ink cartridges 73 Chapter 7 E NOTE Atthis time some portions of the HP Web site are available in English only A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the printer for an extended period of time This can result in damage to both the printer and the ink cartridge Use these steps to replace the ink cartridges To replace the ink cartridges 1 Make sure the printer is turned on 2 Open the print carriage access door NOTE Wait until the print carriage stops moving befo
107. alls For more information see Change the answer ring pattern for distinctive ring 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Runa fax test The printer automatically answers incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the printer as described in this section Back view of the printer Additional fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Telephone optional To set up the printer with a shared voice fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer ET NOTE You might need to connect the supplied phone cord to the ad
108. am from the rear door Paper can also jam in the automatic document feeder ADF Several common actions can cause paper to jam the ADF Placing too much paper in the ADF tray For information on the maximum number of sheets allowed in the ADF see Load an original on the scanner glass Using paper that is too thick or too thin for the printer Trying to add paper to the ADF tray while the printer is feeding pages 162 Solve a problem To clear a jam Use these steps to clear a paper jam 1 Grasp the right end of the duplexer and slide to the left and then pull the duplexer towards you Ore Push the left end of the rear access panel and slide to the right and then pull the duplexer towards you A CAUTION Trying to clear a paper jam from the front of the printer can damage the print mechanism Always access and clear paper jams through the duplexer Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur Replace the duplexer or the rear access panel Gently push the door forward until it snaps into place 4 Touch OK to continue the current job To clear a paper jam in the automatic document feeder ADF 1 Lift the cover of the ADF Cle
109. an receive faxes manually from a phone that is Directly connected to the printer on the 2 EXT port Onthe same phone line but not directly connected to the printer To receive a fax manually 1 Make sure the printer is turned on and you have paper loaded in the main tray 2 Remove any originals from the document feeder tray 3 Setthe Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers Or turn off the Auto Answer setting so that the printer does not automatically answer incoming calls 4 If you are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following a Touch Fax and then select Start Black or Start Color b After the printer begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Set up backup fax Depending on your preference and security requirements you can set up the printer to store all the faxes it receives only the faxes it receives while the printer is in an error condition or none of the faxes it receives The following backup fax modes are available On The default setting When backup fax is On the printer stores all received faxes in memory This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory NOTE Whe
110. aning procedure should take only a few minutes Make sure that the ink cartridges are reinstalled in the printer when instructed Leaving them outside ofthe printer for an extended period of time can result in damage to the ink cartridges To clean the sensor window on the ink cartridges 1 Gather swabs or a lint free cloth to use for the cleaning procedure 2 Make sure the printer is turned on 3 Open the ink cartridge access door by lifting from the front right of the printer until the door locks into place 124 Solve a problem The print carriage moves to the center of the printer E NOTE Wait until the print carriage stops moving before proceeding 4 Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up To remove the ink cartridges a Press the tab on the ink cartridge to release it and then remove it from the slot b Place the ink cartridge on a sheet of paper with the ink opening pointing up c Repeat steps a and b for each ink cartridge 5 For each ink cartridge wipe the sensor window with a dry swab or lint free cloth The sensor window is an area of clear plastic near the copper or gold colored metal contacts on the bottom of the ink cartridge Try not to touch the metal contacts Print quality troubleshooting 125 Chapter 8 6 T 8 Install each ink cartridge in its slot Press it down until the tab snaps into place Match the color and icon
111. anyone to use this software for any purpose including commercial applications and to alter it and redistribute it 196 Technical information freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler jloup gzip org madler alumni caltech edu The data format used by the zlib library is described by RFCs Request for Comments 1950 to 1952 in the files http www ietf org rfc rfc1950 txt zlib format r c1951 txt deflate format and rfc1952 txt gzip format Third party licenses 197 B HP supplies and accessories This section provides information on HP supplies and accessories for the printer The information is subject to changes visit the HP Web site www hpshopping com for the latest updates You may also make purchases through the Web site This section contains the following topics Order printing supplies online Supplies Order printing supplies online To order supplies online or create a printable shopping list open the HP software that came with your pr
112. apter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Doone ofthe following Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port Ifyou have a serial type phone system you might plug your phone directly on top of the printer cable which has a wall plug attached to it 3 Now you need to decide how you want the printer to answer calls automatically or manually Ifyou set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting Ifyou set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answer setting 4 Runa fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call ma
113. ar jams 163 Chapter 8 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur Close the cover of the ADF Avoid paper jams 164 To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not combine different papertypes and paper sizes in the inputtray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the printer For more information see Media specifications E NOTE Humidity may cause paper to curl and hence paper jam Solve a problem A Technical information This section contains the following topics Warranty information Printer specifications e Regulatory information Environmental product stewardship program Third party licenses
114. ass not the ADF Scan to a computer Scan to a memory card Scan to a computer To scan an original to a computer from the printer control panel Use these steps to scan from the control panel 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Scan and then select Computer E NOTE Windows users If your computer does not appear in the list of destinations you will need to restart your HP software s scan function on the destination computer Scan 41 Chapter 3 3 4 Touch Document Type to select the type of document you want to save Make changes to scan options if needed Touch Start Scan To scan an original from HP printer software 1 2 3 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF On the computer open the HP scanning software Windows From the computer desktop click Start select Programs or All Programs select the folder for your HP printer and then select HP Scan MacOS X Click the HP Utility icon in the Dock click Applications and then double click HP Scan 3 To start the scan click Scan E NOTE For more info
115. ation about the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try 134 Solve a problem This section contains the following topics The Fax Hardware Test failed The Fax Connected to Active Telephone Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed The Dial Tone Detection test failed The Fax Line Condition test failed The Fax Hardware Test failed Solution Turn off the printer by using the Power button located on the printer control panel and then unplug the power cord from the back of the printer After a few seconds plug the power cord in again and then turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem e If you are running the test from the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X make sure the printer is not busy completing another task such as receiving a fax or making a copy Check the display for a message indicating that the printer is busy If itis busy wait until it is finished and in the idle state before running the test Make sure you use the phone cord that came with
116. ax Setup and then select Basic Fax Setup 3 Touch Fax Paper Size and then select an option Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the default paper size This setting is turned on by default so the image of the incoming fax is reduced to fit on one page if possible If this feature is turned off information that does not fit on the first page is printed on a second page Automatic Reduction is useful when you receive a legal size fax and letter size paper is loaded in the main tray Automatic Reduction is useful when you receive a fax larger than A4 Letter size and A4 Letter size paper is loaded in the main tray To set automatic reduction from the printer control panel 1 Touch right arrow bk and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch Automatic Reduction and then select On or Off Receive a fax 55 Chapter 5 Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the printer does not print faxes received from those numbers When an incoming fax call is received the printer compares the number to the list of unwanted fax numbers to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not printed The maximum number of fax numbers you
117. ay cause undesired operation Notice to users in Korea AIS erui Ba 7171 ol 7172 8le17 amp eg vaL He 538 HES 7724 745 edolAdim SS 1E RIAAN ASS S UE LUCH VCCI Class B compliance statement for users in Japan coXiilt 72ABfSsdxi RECI CORBIS ERREA A E BEL OETH COXIEISUAOTUCZavSHERBEIOGRIEUCBRST SC ZERRE E ibl s Uds AeA IK Eo TIELLY RY MUALT T EU VCCI B 180 Technical information Notice to users in Japan about the power cord SACH Reni ERI RERET U Eia mE 058g CE SS BK UA Noise emission statement for Germany Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 608254 Gloss of housing of peripheral devices for Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden Regulatory information 181 Appendix A Notice to users of the U S telephone network FCC requirements Notice to users of the U S telephone network FCC requirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number R
118. b NOTE If you have a color original selecting the Black function produces a black and white copy of the color original while selecting the Color function produces a full color copy of the color original Change copy settings You can customize copy jobs using the various settings available from the printer s control panel including the following 44 Copy Number of copies Copy paper size Copy paper type Copy quality Lighter Darker settings Resizing originals to fit on different paper sizes You can use these settings for single copy jobs or you can save settings to be used as defaults for future jobs To change copy settings for a single job 1 Touch Copy 2 Select the copy function settings you want to change 3 Touch Start Black or Start Color To save the current settings as defaults for future jobs 1 Touch Copy 2 Make any changes to the copy function settings and then touch Settings 3 Touch down arrow and then select Set As New Defaults 4 Touch Yes change defaults and then select Done Change copy settings 45 5 Fax You can use the printer to send and receive faxes including color faxes You can schedule faxes to be sent at a later time and set up speed dials to send faxes quickly and easily to frequently used numbers From the printer control panel you can also set a number of fax options such as resolution and the contrast between lightness and darkness on the faxes y
119. ber of rings supported The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones the printer receives the fax If the call is a voice call the answering machine records the incoming message For more information see Set the number of rings before answering The phone cord that came with my printer is not long enough Solution If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office xx TIP Ifthe printer came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord to extend the length For information on using the 2 wire phone cord adaptor see the documentation that came with it To extend your phone cord 1 Using the phone cord supplied in the box with the printer connect one end to the coupler then connect the other end to the port labeled 1 LINE on the back of the printer 2 Connect another phone cord to the open port on the coupler and to the telephone wall jack Color faxes do not print Cause The Incoming Fax Printing option is turned off Solution To print color faxes make sure that the Incoming Fax Printing option in the p
120. bol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nalezy wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zuzyiego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyezynia sie do cehrony zasob w nofurainyeh jest bezpieczny dla zdrowia nt nalutainego Dalsze Informacje na temat sposobu ulyizac zuzyiych de mo na Takat u odpowiedrich wide lokalnych w przedigbiorwie e sig usuwaniem odpad w No w miejsca zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este simbolo no produlo ou na embalagem indica que o produlo n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a recidagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem das equipamentos no momento do descarle ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obler mais informa es sobre onde descartar equipamentos para reciclagem eire em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v
121. cannot read photos on the memory card Check the memory card The memory card might be corrupt Solve photo memory card problems 147 Chapter 8 Solve wired Ethernet network problems If you are unable to connect the printer to your wired Ethernet network perform one or more of the following tasks NOTE After correcting any of the following run the installation program again General network troubleshooting Network port created does not match printer IP address Windows General network troubleshooting If you are unable to install the HP software that came with the printer verify that A All cable connections to the computer and the printer are secure The network is operational and the network hub is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows The printer is installed on the same subnet as the computers that are using the printer If the installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page Though it is not recommended that you assign the printer with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so Network port created does not match
122. cartridges Store printing supplies Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality 72 The instructions in this user guide are for replacing ink cartridges and are not intended for first time installation If you need to replace an ink cartridge wait until you have the new ink cartridge available to install before removing the old cartridge A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the printer for an extended period of time This can result in damage to both the printer and the ink cartridge Keep all ink cartridges in the original sealed packages until they are needed Store ink cartridges in the same orientation packages hang on store shelves or if out of box with label facing down Be sure to turn off the printer properly For more information see Turn off the printer Store ink cartridges at room temperature 15 35 C or 59 95 F You do not need to replace the cartridges until print quality becomes unacceptable but a significant decrease in print quality may be the result of one or more depleted cartridges It could also be caused by a clogged printhead Possible solutions include checking the estimated ink levels remaining in the cartridges and cleaning the printhead Cleaning the print
123. ccess to the access point or wireless router Some routers let you change the administrator name as well Turn off administrative access over wireless if possible If you do this you need to connect to the router with a wired Ethernet connection when you want to make configuration changes Turn off remote administrative access over the Internet on your router if possible You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet To avoid accidentally connecting to another party s wireless network turn off the setting to automatically connect to non preferred networks This is disabled by default in Windows XP Set up the printer for wireless communication 227 Appendix D Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones as these objects can disrupt radio signals Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength For an infrastructure network position the WAP in a central location in line of sight with the wireless devices on the network Keep all wire
124. certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Limited 63 74 Sir John Rogerson s Quay Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Malta Hewlett Packard International Trade BV Branch 48 Sqaq Nru 2 T
125. cifications for example the media is too moist or too rough See Media specifications for more information Check the settings The quality setting of Fast which produces draft quality copies might be responsible for the missing or faded documents Change to the Normal or Best setting e Check the original The accuracy of the copy depends on the quality and size of the original Use the Copy screen to adjust the brightness of the copy If the original is too light the copy might not be able to compensate even if you adjust the contrast Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade o Ifyou are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass e If you are copying a photo be sure to load it on the scanner glass as indicated by the icon on the scan bed 128 Solve a problem Size is reduced The reduce enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image Check the settings for the copy job to make sure that they are for normal size The HP software settings might be set to reduce the scanned image Change the settings if needed See the onscreen Help for the HP software for more information Copy quality is poor Take steps to improve the copy quality Use quality originals
126. ck of the computer the computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer N E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port E NOTE f your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting E NOTE f you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 7 Turn on the Auto Answer setting 8 Setyour answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the printer to the maximum numbe
127. ckegt 225 109 The printer prints slowly iier RE ne erronee rine deeg dee 111 Printhead maintenarice 22m torte a i ent Pe Eegen 111 Clean the printhead setae cn hee ilies cree ede eee ied de eee diet 112 Align the printhead ennt nennenn en enenner trs nn tne netr nennt nenas 112 Print and evaluate a print quality report 112 Advanced printhead maintenanmce eene 118 Advanced ink cartridge Maintenance emen 124 Solve paper feed problems eene nennen nne entere sn nsn en nnne 126 Contents Solve copy ee CN 127 No copy Le 128 Copies are blank nicotine eterne bee eon eege Lat vns sua end deus 128 Documents are missing or Taded enne nnn 128 SIZES le e temere eite x aD HD EE e EE 129 Gopy quality IS DOOF 2 d tue E RI POR SR Ree ON e qui Reese Rame Honda e e ER pind eal 129 Copy defects are apparente 129 The printer prints half a page then ejects the paper 130 Paper mismatch 5 uite nete e e eis 130 Solve scat ee EE 130 Scanner did riothing 2 a ce ance es taney sande eee tees bd eene eevee sind Ede enint 130 Scan takes too lorig 3 iiit et tie EE terti eife deet eege 131 Part of the document did not scan or text is miseing sss 131 Text Cannot be edited 5 creen nane er tee Reese site ix Ra Peer pde dud 132 Error messages appear erected eere eite ENEE EENS ecdesia E eee o nia 132 Scanned image quality is poor 132 Scan defects are apparent
128. cking the open book toolbar button located near the top of the browser window clicking Bonjour in the Collections list and then selecting the printer name Embedded Web server 231 F Howdol Getstarted Print e Scan Copy Fax Work with ink cartridges Solve a problem 232 How do I G Errors Windows This list represents some of the errors you might see on your computer screen Windows and how to fix the errors Fax Memory Full Printer Disconnected Ink Alert Printhead Problem Cartridge Problem Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print General printer error Dooror cover open e Previously used ink cartridge installed Fax Memory Full If Backup Fax Reception or HP Digital Fax Fax to PC or Fax to Mac is enabled and the product has a problem such as a paper jam the product saves incoming faxes to memory until the problem is resolved However the product s memory might fill up with faxes that have not been printed yet or transferred to the computer To solve this problem resolve any problems with the product For more information see Solve fax problems Printer Disconnected The computer cannot communicate with the printer because one of the following events has occurred The printer has been turned off The cable con
129. connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a distinctive ring service 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Er NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number Er NOTE By default the printer is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the printer might answer both voice calls and fax calls or it might not answer at all XX TIP You can also use the Ring Pattern Detection feature in the printer s control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax c
130. cument did not scan or text is missing Check the original o Make sure that you loaded the original correctly For more information see Load an original on the scanner glass If you are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass Colored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or try enhancing the image after you scan the original Check the settings o Make sure that the input media size is large enough for the original that you are scanning If you are using the HP software provided with the printer the default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting See the onscreen Help for the HP software for instructions about changing the properties If you have selected a picture scanning option the HP software automatically crops the image However if you want to scan the entire page complete the following steps Windows From the HP software click Scanner Actions click Scan Properties and then select Scan the entire glass Mac OS X From the HP software click Scan select the Pictures scan profile click Profile Settings and then clear the Crop check box Solve scan problems 131 Chapter 8 Text cannot be edited Check the settings o
131. d Forward to print and forward the fax or select On Forward to forward the fax Ef NOTE Ifthe printer is not able to forward the fax to the designated fax machine for example if it is not turned on the printer prints the fax If you set up the printer to print error reports for received faxes it also prints an error report 5 Atthe prompt enter the number of the fax machine intended to receive the forwarded faxes and then touch Done Repeat for each of the following prompts start date start time end date and end time 6 Fax forwarding is activated Touch Ok to confirm If the printer loses power when Fax Forwarding is set up it saves the Fax Forwarding setting and phone number When the power is restored to the printer the Fax Forwarding setting is still On E NOTE You can cancel fax forwarding by selecting Off from the Fax Forwarding menu Set the paper size for received faxes You can select the paper size for received faxes The paper size you select should match what is loaded in your main tray Faxes can be printed on letter A3 A4 or legal paper only NOTE Ifan incorrect paper size is loaded in the main tray when you receive a fax the fax does not print and an error message appears on the display Load Letter or A4 paper and then touch OK to print the fax To set the paper size for received faxes from the printer control panel 1 Touch right arrow li and then select Setup 2 Touch F
132. d that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT
133. d to the port labeled 1 LINE on the back of the printer If you use another phone cord you might experience problems sending and receiving faxes You might need to connect the supplied phone cord to the adapter provided for your country region Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial up modem Answering machine Voice mail service Recommended fax setup Case A Separate fax line no voice calls received Case B Set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line Case D Fax with a distinctive ring service on the same line X Case E Shared voice fax line X Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received Case H Shared voice fax line with computer modem Additional fax setup Case I Shared voice fax line with answering machine continued Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct Computer Answering Voice ive ring dial up machine mail service modem service v Case J Shared voice fax line with computer modem and answering machine v Case K Shared voice fax line with computer dial up modem and voice mail Case A Separate fax line no
134. d too much Error messages appear Unable to activate TWAIN source or An error occurred while acquiring the image If you are acquiring an image from another device such as a digital camera or another scanner make sure that the other device is TWAIN compliant Devices that are not TWAIN compliant do not work with the HP software Make sure that you have connected the USB cable to the correct port on the back of your computer Verify that the correct TWAIN source is selected In the software check the TWAIN source by selecting Select Scanner on the File menu o Scanned image quality is poor The original is a second generation photo or picture Reprinted photographs such as those in newspapers or magazines are printed by using tiny dots of ink that make an interpretation of the original photograph which degrades the quality Often the ink dots form unwanted patterns that can be detected when the image 132 Solve a problem is scanned or printed or when the image appears on a screen If the following suggestions do not solve the problem you might need to use a better quality version of the original To eliminate the patterns try reducing the size of the image after scanning Print the scanned image to see if the quality is better Make sure that the resolution and color settings are correct for the type of scan job Text or images on the back of a two sided original appear in the scan Two sided originals can b
135. d using the ADF NOTE Some features such as the Fit to Page copy feature do not work when you load your originals in the ADF You must load your originals on the glass The document feeder tray holds a maximum of 35 sheets of plain paper To load an original in the document feeder tray Use these steps to load a document in the automatic document feeder 1 Load your original print side up into the document feeder tray Place the pages so that the top edge of the document goes in first Slide the media into the automatic document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected XX TIP For more help on loading originals in the automatic document feeder refer to the diagram engraved in the document feeder tray Load an original in the automatic document feeder ADF 19 Chapter 1 2 Slide the width guides inward until they stop at the left and right edges of the media NOTE Remove all originals from the document feeder tray before lifting the lid on the printer Load media This section provides instructions for loading media into the printer This section contains the following topics Load standard size media e Load envelopes Load cards and photo paper Load transparencies Load custom size media Load standard size media To load media Use these instructions to load standard media 1 Lift the output tray 2 Slide
136. ded with the printer make sure that the USB cable is connected to the printer and the computer Step 1 Make sure the wireless 802 11 light is turned on If the blue light near the printer s wireless button is not lit the wireless capabilities might not have been turned on To turn on wireless touch right arrow lie touch Network touch Wireless touch Wireless Radio and then select Yes Er NOTE If your printer supports Ethernet networking make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities Step 2 Restart components of the wireless network Turn off the router and the printer and then turn them back on in this order router first and then the printer If you still are unable to connect turn off the router printer and your computer Sometimes turning off the power and then turning it back on will recover a network communication issue Step 3 Run the Wireless Network Test For wireless networking issues run the Wireless Network Test To print a Wireless Network Test page touch right arrow li touch Network touch Wireless and then select Wireless Network Test If a problem is detected the printed test report will include recommendations that might help solve the problem Advanced wireless troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to y
137. dial options Set the fax speed Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the HP software provided with the printer You can also set up the fax header from the printer control panel as described here Bf NOTE Insome countries regions the fax header information is a legal requirement To set or change the fax header 1 mRONM Touch right arrow fie and then select Setup Touch Fax Setup and then select Basic Fax Setup Touch Fax Header Enter your personal or company name and then touch Done Enter your fax number and then touch Done Set the answer mode Auto answer The answer mode determines whether the printer answers incoming calls Turn on the Auto Answer setting if you want the printer to answer faxes automatically The printer answers all incoming calls and faxes Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or else the printer does not receive faxes Change fax settings 61 Chapter 5 To set the answer mode 1 Touch right arrow bk and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch Auto Answer and then select On or Off When Auto Answer is On the printer answers calls automatically When Auto Answer is Off
138. ditional fax setup 6 Now you need to decide how you want the printer to answer calls automatically or manually Ifyou set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting Ifyou set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answersetting 7 Runa fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you use your phone line for voice fax and your computer dial up modem follow these directions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax with computer DSL ADSL modem Use these instructions if your computer has a DSL ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Phone cord supplied with the printer You might need to connect the supplied phone cord to the adapter provided for your country regio
139. ditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson t h cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT Th
140. e cannot be used in an HP printer 76 Work with ink cartridges If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the printer s usage information To turn off usage information collection 1 Onthe printer control panel touch Setup 2 Select Preferences and then select Cartridge Chip Information 3 Touch OK to turn off usage information collection E NOTE Ifyou turn off the memory chip s ability to collect the printer s usage information you can still continue to use the cartridge in the HP printer Usage information collection 77 Solve a problem The information in this section suggests solutions to common problems If your printer is not operating correctly and those suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics HP support General troubleshooting tips and resources Solve printing problems Print troubleshooting Print quality troubleshooting Solve paper feed problems Solve copy problems Solve scan problems Solve fax problems Solve problems using HP Web sites and services Solve photo memory card problems Solve wired Ethernet network problems Solve wireless problems some models only Configure your firewall to work with printers Solve printer management problems Troubleshoot installa
141. e Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer Original HP inks and HP Advanced Photo Paper Select print media 17 Chapter 1 have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order HP papers and other supplies go to www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then click one of the shopping links on the page 225 Ef NOTE Atthis time some portions of the HP Web site are available in English only Tips for selecting and using media For the best results observe the following guidelines Always use media that conforms to the printer specifications For more information see Media specifications Load only one type of media ata time into a tray or automatic document feeder ADF When loading the trays and ADF make sure the media is loaded correctly For more information see Load media or Load an original in the automatic document feeder ADF Do not overload the tray or ADF For more information see Media specifications To prevent jams poor print quality and other printing problems avoid loading the following media in the trays or ADF Multipart form
142. e as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Ifthe Fax Line Condition Test fails without the other equipment connect the printer to a working phone line and continue reviewing the troubleshooting information in this section f you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line The display always shows Phone Off H
143. e devices does not exceed 5 The REN for this product is 0 0B based on FCC Part 68 test results Regulatory information 183 Appendix A Notice to users in the European Economic Area Notice to users in the European Economic Area CE This product is designed to be connected to the analog Switched Telecommunication Networks PSTN of the European Economic Area EEA countries regions Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equipment has been certified by the manufacturer in accordance with Directive 1999 5 EC annex Il for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting Notice to users of the German telephone net
144. e ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot A CAUTION Do not lift the latch handle on the print carriage to install the ink cartridges Doing so can result in incorrectly seated ink cartridges and printing problems The latch must remain down in order to correctly install the ink cartridges Close the print carriage access door and check if the error message has gone away If the problem persists try the next solution Solution 3 Clean the electrical contacts Clean the electrical contacts on the ink cartridge 1 2 3 4 5 6 Open the print carrriage access door and wait for the print carriage to stop moving Remove the cartridge and place it on a piece of paper with the nozzle plate facing up Dip a swab or other soft lint free material that will not stick to the cartridges in distilled water then squeeze it to remove most of the moisture The swab should be only slightly damp Clean the ink cartridge contacts Do not touch the nozzles Dry the electrical contracts with a new clean swab Reinstall the ink cartridge and then close the print carriage access door If the problem persists try the next solution Solution 4 Replace the ink cartridge Replace the indicated ink cartridge For more information see HP supplies and accessories E NOTE f your cartridge is still under warranty contact HP support for service or replacement For more informatio
145. e is not set as a trusted software by your firewall to access the network This can happen if you answered block to any firewall dialog boxes that appeared when you installed the HP software If this occurs and if you are using a computer running Windows check that the following programs are in your firewall s list of trusted applications add any that are missing E hpqkygrp exe located in C program files HP digital imaging bin hpqscnvw exe located in C program files HP digital imaging bin or hpiscnapp exe located in C program files HP digital imaging bin hpqste08 exe located in C program files HP digital imaging bin hpqtra08 exe located in C program files HP digital imaging bin hpqthb08 exe located in C program files HP digital imaging bin NOTE Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the trusted list Some firewalls continue to cause interference even after you disable them If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows you might need to uninstall the firewall software in order to use the printer over the network Advanced firewall information The following ports are also used by your printer and might need to be opened on your firewall configuration Incoming ports UDP are destination ports on the computer while outgoing ports TCP are destination po
146. e out in the wrong order Solution Print the document in reverse order When the document finishes printing the pages are in correct order Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the printer the first page is print side up at the bottom of the stack The margins are not printing as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the printer margins Solution 2 Verify the paper size setting e Solution 3 Load the stack of paper correctly Solution 1 Check the printer margins Solution Check the printer margins 90 Solve a problem Make sure the margin settings for the document do not exceed the printable area of the printer To check your margin settings 1 Preview your print job before sending it to the printer In most software applications click the File menu and then click Print Preview 2 Check the margins The printer uses the margins you have set in your software application as long as they are greater than the minimum margins the printer supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the printjob if the margi
147. e printer cannot read the memory card The printer cannot read photos on the memory card The printer cannot read the memory card Check the memory card o Make sure that the memory card is one of the supported types For more information see Insert a memory card Some memory cards have a switch that controls how they can be used Make sure that the switch is set so that the memory card can be read Inspect the ends of the memory card for dirt or material that closes a hole or spoils a metal contact Clean the contacts with a lint free cloth and small amounts of isopropyl alcohol Make sure that the memory card is working correctly by testing it with other devices Check the memory card slot o Make sure that the memory card is fully inserted into the correct slot For more information see Insert a memory card Remove the memory card when the light is not blinking and shine a flashlight into the empty slot See if any ofthe small pins inside are bent When the computer is off you can straighten slightly bent pins by using the tip of a thin retracted ballpoint pen If a pin has bent in such a way that it touches another pin replace the memory card reader or have the printer serviced For more information see HP support Make sure that only one memory card has been inserted at a time in the slots An error message should appear on the control panel display if more than one memory card is inserted The printer
148. e printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage For more information about storing ink cartridges see Store printing supplies Previously used ink cartridge installed 237 Index Symbols Numerics ADF automatic document feeder clean 27 feeding problems troubleshoot 27 A accessibility 9 accessories installation 25 Printer Status Report 161 turn on and off in driver 26 warranty 166 acoustic emissions 177 ADF media sizes supported 170 ADF automatic document feeder capacity 19 load originals 19 ADSL fax setup with parallel phone systems 204 after the support period 83 align printhead 112 answer ring pattern change 62 parallel phone systems 205 answering machine fax tones recorded 145 set up with fax parallel phone systems 214 set up with fax and modem 215 automatic document feeder ADF capacity 19 clean 27 feeding problems troubleshoot 27 load originals 19 automatic fax reduction 55 B backup fax 53 baud rate 64 238 black and white pages copy 44 fax 46 black dots or streaks troubleshoot copies 129 scan 134 blank pages troubleshoot copy 128 scan 133 blocked fax numbers set up
149. eceive a fax Polling allows the printer to ask another fax machine to send a fax that it has in its queue When you use the Poll to Receive feature the printer calls the designated fax machine and requests the fax from it The designated fax machine must be set for polling and have a fax ready to send E NOTE The printer does not support polling pass codes Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the printer it is polling in order to receive the fax Make sure the printer you are polling does not have a pass code set up or has not changed the default pass code or the printer cannot receive the fax To set up poll to receive a fax from the printer control panel 1 Touch Fax and then select Fax Settings 2 Touch Poll to Receive 3 Enter the fax number of the other fax machine 4 Touch Start Fax Forward faxes to another number You can set up the printer to forward your faxes to another fax number A received color fax is forwarded in black and white HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the printer control panel 1 Touch right arrow bk and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch down arrow and then select Fax Forwarding 54 Fax 4 Touch On Print an
150. ect HP and then select your printer model Double click HP Uninstaller Follow the onscreen instructions Uninstall and reinstall the HP software 229 E Printer management tools This section contains the following topics HP printer software Windows HP Utility Mac OS X Embedded Web server HP printer software Windows The HP software provided with the printer provides maintenance information about the printer E NOTE TheHP printer software can be installed from the HP software CD ifthe computer meets the system requirements Open the HP software From the computer desktop click Start select Programs or All Programs select HP and then click your HP printer HP Utility Mac OS X The HP Utility contains tools to configure print settings calibrate the printer order supplies online and find Web site support information 225 Ef NOTE Ona Macintosh computer the features available in the HP Utility vary depending on the selected printer Ink level warnings and indicators provide estimates for planning purposes only When you receive an ink alert message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until print quality becomes unacceptable Xy TIP When the HP Utility is opened you can gain access to the Dock menu shortcuts by selecting and holding the mouse button over the appropriate icon for the HP Utilit
151. ect On to turn the radio on or Off to turn the radio off Change advanced network settings The advanced network settings are provided for your convenience However unless you are an advanced user you should not change any of these settings The advanced settings include Link Speed IP Settings and Default Gateway This section contains the following topics Set link speed View IP settings e Change IP settings Reset network settings Network setup 223 Appendix D Set link speed You can change the speed at which data is transmitted over the network The default is Automatic 1 Touch right arrow and then select Network 2 Select Advanced Setup then select Link Speed 3 Touch the number next to the link speed that matches your network hardware 1 Automatic 2 10 Full e A 10 Half 4 100 Full e 5 100 Half View IP settings To view the IP address of the printer Print the network configuration page For more information see Understand the network configuration page Or open the Network Toolbox Windows click the Network Settings tab click the Wired or Wireless tab depending on the current connection and then click IP Settings Change IP settings The default IP setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change settings such as the IP address subnet mask or the default gatewa
152. eed printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes XX TIP You can also send a fax manually from a phone or by using monitor dialing These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing To send a standard fax from the printer control panel 1 Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax 3 Enter the fax number by using the keypad xx TIP Toadda pause in the fax number you are entering touch repeatedly until a dash appears on the display 4 Touch Start Black or Start Color If the printer detects an original loaded in the automatic document feeder it sends the document to the number you entered xx TIP If the recipient reports issues with the quality of the fax you sent you can try changing the resolution or contrast of your fax Send a standard fax from the computer You can send a document on your computer as a fax without printing a copy and faxing it from the printer dl Ef NOTE Faxes sent from your computer by this method use the printer s fax connection not your Internet connection or computer modem There
153. eeeeneeeees 175 ug 175 Copy SPOCifiCations EE 175 Fax Specifications 21 oit e etie sebo Leeder Ed SES 176 Re e e ET 176 HP Web site spechflcations nennen nre n tenens nnne 177 Operating environments mene tei esse ce oni eR cp ee cud ga deve Re asd dade pere dcus pecudes 177 Electrical requirement enne nnne nennen tn rennen nennen 177 Acoustic emission spechicaton eene nnne 177 Memory card epechfications enne nnne nter rannt nnnr nnn nnn 178 Regulatory information 2 i cete Deed ee pei a Deere smi EES 179 FGC statement x eerie e e eet De ete pe epi ire det 180 Notice to users in Korea dier eene oian Ret ut enano de Dato Le dte dua 180 VCCI Class B compliance statement for users in Japan 180 Notice to users in Japan about the power cord 181 Noise emission statement for German 181 LED indicator statement eem e nennen nnne 181 Gloss of housing of peripheral devices for German 181 Notice to users of the U S telephone network FCC reouirements 0 ccceeeeeeees 182 Notice to users of the Canadian telephone nebhwork 182 Notice to users in the European Economic Area 184 Notice to users of the German telephone nebwork ccccccceeeseeceeceeeeeeeeeeeeneaeeeeeeeeens 184 Australia wired fax statement A 184 Regulatory information for wireless Droducts emm 184 Exposure to radio frequency radlatton em 185 Noticeto sers in Brazil m noire etel Ete ea eae Zeg ee No
154. een instructions To uninstall from a Windows computer method 2 E NOTE Use this method if Uninstall is not available in the Windows Start menu 1 On the computer desktop click Start select Settings click Control Panel and then click Add Remove Programs Or Click Start click Control Panel and then double click Programs and Features Select the printer name and then click Change Remove or Uninstall Change Follow the onscreen instructions Disconnect the printer from your computer Restart your computer E NOTE Itis important that you disconnect the printer before restarting your computer Do not connect the printer to your computer until after you have reinstalled the HP software Insert the HP software CD into your computer s CD drive and then start the Setup program Follow the onscreen instructions Network setup To uninstall from a Macintosh computer method 1 1 2 3 nons Open the HP Utility For instructions see Open HP Utility Click the Application icon on the toolbar Double click HP Uninstaller Follow the onscreen instructions After the HP software is uninstalled restart your computer To reinstall the HP software insert the HP software CD into your computer s CD drive On the desktop open the CD and then double click HP Installer Follow the onscreen instructions To uninstall from a Macintosh computer method 2 1 2 3 Open the Finder select Applications sel
155. egion if possible For more information see Case C Set up the printer with a PBX phone system or an ISDN line If the printer shares the same phone line with a DSL service the DSL modem might not be correctly grounded If the DSL modem is not correctly grounded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the DSL modem back on and listen to the dial tone again E NOTE You might notice static on the phone line again in the future If the printer stops sending and receiving faxes repeat this process If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Solve fax problems 141 Chapter 8 The printer is having problems sending a manual fax Solution E NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the printer including Arg
156. eing turned on Solution If Fax to PC or Fax to Mac has been enabled you may not be able to send or receive faxes if the fax memory is full limited by printer memory Solution e Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown below 1 LINE 2 EXT Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store 140 Solve a problem that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone call your local telephone company for service Other equipment which uses the same phone line as the printer might be in use For example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to
157. entina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Make sure the telephone you use to initiate the fax call is connected directly to the printer To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the printer Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port Telephone If you are sending a fax manually from your phone that is connected directly to the printer you must use the keypad on the telephone to send the fax You cannot use the keypad on the printer control panel 4 NOTE If using a serial type phone system please connect your phone directly on top of the printer cable which has a wall plug attached to it The printer cannot receive faxes but can send faxes Solution If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the printer is set to All Rings For more information see Change the answer ring pattern for distinctive ring If Auto Answer is set to Off you need to receive faxes manually otherwise the printer does not receive the fax For information on receiving faxes manually see Receive a fax manually 142 Solve
158. er by using the keypad on the phone that is connected to the printer NOTE Do notuse the keypad on the control panel of the printer when manually sending a fax You must use the keypad on your phone to dial the recipient s number 48 Fax 4 Ifthe recipient answers the telephone you can engage in a conversation before sending your fax Ef NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax 5 When you are ready to send the fax touch Start Black or Start Color E NOTE If prompted select Send Fax If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows you to dial a number from the printer control panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the printer This enables you to respond to prompts while dialing as well as control the pace of your dialing XE TIP Ifyou are using a calling card and do not enter your PI
159. er is paused or offline preventing you from using it To check the printer s status complete the following steps Windows 1 On the computer desktop click Start select Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 If the printers on your computer are not being displayed in Details view click the View menu and then click Details 152 Solve a problem 3 Do one of the following depending on the printer status a Ifthe printer is Offline right click the printer and click Use Printer Online b Ifthe printer is Paused right click the printer and click Resume Printing 4 Try using the printer over the network Mac OS X 1 Click System Preferences in the Dock and then click Print amp Fax 2 Select the printer and then click Print Queue 3 If Jobs Stopped appears in the dialog box click Start Jobs If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer your firewall might be interfering If you still cannot use the printer over the network continue to the next section for additional troubleshooting help Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows only If you install the HP software again the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder If y
160. er the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case J Shared voice fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer modem and answering machine connected on this phone line set up the printer as described in this section Set up faxing parallel phone systems 215 Appendix C ET NOTE Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet Shared voice fax line with computer dial up modem and answering machine Shared voice fax line with computer DSL ADSL modem and answering machine Shared voice fax line with computer dial up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone po
161. esentation Server 4 5 Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5 0 Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 Microsoft Windows 2003 Small Business Server Terminal Services Microsoft Windows Server 2008 Terminal Services Microsoft Windows Small Business Server 2008 Terminal Services Printer specifications 169 Appendix A Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5 0 Novell Netware 6 5 Open Enterprise Server 2 Compatible network protocols TCP IP Network management Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web server specifications Requirements ATCP IP based network IPX SPX based networks are not supported A Web browser either Microsoft Internet Explorer 7 0 or higher Opera 8 0 or higher Mozilla Firefox 1 0 or higher Safari 1 2 or higher or Google Chrome A network connection you cannot use the embedded Web server connected directly to a computer with a USB cable An Internet connection required for some features 999 However some features are not available Ef NOTE You can open the embedded Web server without being connected to the Internet tmust be on the same side of a firewall as the printer Media specifications Use the Understand supported sizes and Understand supported media types and weights tables to d
162. estimated ink levels 84 Solve a problem Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer For more information see Set minimum margins Check the color print settings Make sure Print in Grayscale is not selected in the printer driver Check the printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also itis recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Print troubleshooting Use this section to solve these printing problems Envelopes print incorrectly Borderless printing The printer is not responding or nothing happens when try to print e The printer prints meaningless characters Page order The margins are not printing as expected Text or graphics are cut off at the edge of the page Ablank page came out while printing Paperis not picked up from the input tray Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load the
163. et help for the printer xx TIP If the printer is connected to a computer you can also change the printer settings using HP software tools available on your computer such as the HP printer software the HP Utility Mac OS X or the embedded Web server EWS For more information about these tools see Printer management tools This section contains the following topics Select the mode Change printer settings Select the mode The home screen of the control panel display shows the available modes for the printer To select a mode touch the left arrow or the right arrow ll to see the available modes and then touch the icon to select the desired mode Follow the prompts on the control panel display to complete the job The control panel display returns to the home screen when the job is finished This section contains the following topics To select a different mode To change settings for a mode To select a different mode Touch Back button to return to the main menu Touch left arrow l or right arrow Ie to scroll through the available modes and then touch the icon to select the mode you want to use To change settings for a mode 1 After selecting a mode touch the arrow buttons to scroll through the available settings and then touch the setting you want to change 2 Follow the prompts on the display to change the settings and then touch Done E NOTE Use Back button to return t
164. etermine the correct media to use with your printer and determine what features work with your media See the Set minimum margins section for information about the printing margins used by the printer see the Guidelines for two sided duplex printing section for guidelines that should be followed when printing on both side of a page Understand specifications for supported media Always use the correct media type setting in the printer driver and configure the trays for the correct media type HP recommends testing any paper before buying it in large quantities Understand supported sizes Understand supported media types and weights Understand supported sizes Media size Standard media sizes Input tray Duplexer some models ADF U S Letter 216 x 279 mm 8 5 x 11 inches v U S Legal 216 x 356 mm 8 5 x 14 inches A4 210 x 297 mm 8 3 x 11 7 inches b U S Executive 184 x 267 mm 7 25 x 10 5 inches 170 Technical information NIN NEN XIS continued Media size Input tray Duplexer some ADF models B5 JIS 182 x 257 mm 7 17 x 10 12 y y inches B5 ISO 176 x 250 mm 6 9 x 9 8 y y inches B7 88 x 125mm 3 5 x 4 9 inches v A5 148 x 210 mm 5 8 x 8 3 inches v v Borderless A4 210 x 297 mm 8 3 x 11 7 v inches Borderless A5 148 x 210 mm 5 8 x 8 3 v inches Borderle
165. etting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Incompletely filled text or graphics Try adjusting the contrast and copy quality settings Solve copy problems 129 Chapter 8 Large black typefaces look splotchy not smooth The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Horizontal grainy or white bands in light gray to medium gray areas The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings The printer prints half a page then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Printer management tools and Check the estimated ink levels HP cannot guarantee the quality of non HP ink cartridges Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings Solve scan problems If the following topics do not help see HP support for information about HP support E NOTE If you are starting the scan from a computer see the software Help for troubleshooting info
166. extend the length of your phone A reduced fax signal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the printer from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one ata time and receiving a fax each time until you identify which equipment is causing the problem If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the printer is set to match For more information see Change the answer ring pattern for distinctive ring The printer cannot send faxes but can receive faxes Solution The printer might be dialing too fast or too soon You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing touch Space repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond
167. fax calls Or Touch Ring Pattern Detection and then follow the instructions on the printer s control panel E NOTE Ifthe Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes the ring pattern is automatically set to All Rings NOTE If you are using either a PBX phone system that has different ring patterns for internal and external calls you must call the fax number from an external number Set the dial type Use this procedure to set tone dialing or pulse dialing mode The factory set default is Tone Do not change the setting unless you know that your phone line cannot use tone dialing NOTE The pulse dialing option is not available in all countries regions To set the dial type 1 2 3 4 Touch right arrow fie and then select Setup Touch Fax Setup and then select Basic Fax Setup Touch down arrow and then select Dial Type Touch to select Tone Dialing or Pulse Dialing Change fax settings 63 Chapter 5 Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy the printer attempts to redial based on the settings for the busy redial and no answer redial options Use the following procedure to turn the options on or off Busy redial If this option is turned on the printer redials automatically if it receives a busy signal The factory set default for this option
168. ferent from the phone cords you might already have in your home or office As only one phone cord is supplied you might need to obtain additional phone cords for this setup 204 Additional fax setup 3 Connect an additional phone cord from the DSL filter to the telephone wall jack 4 Runa fax test If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case C Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following Ifyou are using either a PBX or an ISDN converter terminal adaptor connect the printer to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible Er NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar Ifyou are using a PBX phone system set the call waiting tone to off E NOTE Many digital PBX systems include a call waiting tone that is set to on by default The
169. firmation reports eene enne enne 66 Print fax error reports eritis e rere Ped epe da UR UTR eens Print and view the fax log Clear the fax 1OG EP Print the details of the last fax Iransachon emm 68 Print a Caller ID Report retento ede e nete Pee e Pee eee ees 68 View the Call HIStOry degt rente t etm rtg 68 Web lloc 70 Marketsplash Dy HP erret rede de tede dede eie dr d edet de eee de ue ene des 71 Work with ink cartridges Information on ink cartridges and the printhead 72 Check the estimated ink levels oiii cessione cri teen d detener tente 73 Replace thesink cartridges uere dee cep eeceeadacise a aa a E T A a E aea AEA ae ERSE 73 Store printing SYP ES a Pe ERU Sot Ce es b aa a rr aaa Lee AAS A SRN 76 Usage information collechon sese enne emen enne 76 8 Solve a problem HP ele eio RR p e Ee tene p ere i ee dn 78 Obtain electronic support ee 2 oreet eet ibt decr dn e dag re rhe diee 79 HP supportby phone 0 coi E DEE nies RUE qo Ree do Fee gione es fes editus 79 Before yOu Calis sitet ue Gui ate ene e tee eee ek 79 Phone support period eite e eret Pekin e sauce cea e bn Den P De eunte dh en 80 Telephone support pumbers enne nennen neret 81 After the phone support period ener nnns 83 General troubleshooting tips and resources enne 83 Solve printing problems senem nentnr nn sn enn renr nes r eset entere tern
170. fore make sure the printer is connected to a working telephone line and that the fax function is set up and functioning correctly To use this feature you must install the printer software using the installation program provided on the HP software CD provided with the printer Windows 1 Open the document on your computer that you want to fax 2 Onthe File menu in your software application click Print 3 Make sure the printer you want to use is selected XX TIP Select the printer that has fax in the name 4 Tochange settings such as choosing to send the document as a black fax or a color fax click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences 5 After you have changed any settings click OK Send a fax 47 Chapter 5 6 Click Print or OK 7T Enter the fax number and other information for the recipient change any further settings for the fax and then click Send Fax The printer begins dialing the fax number and faxing the document Mac OS X 1 Open the document on your computer that you want to fax 2 From the File menu in your software application click Print 3 Make sure the printer you want to use is selected xx TIP Select the printer that has Fax in the name 4 Select Fax Recipients from the pop up menu below the Orientation setting E NOT
171. formation see Install the duplexer Verify that you are using the correct printer and page size in the Page Setup On the File menu click Print Select the option to print on both sides Change any other settings and then click Print 3 Scan You can use the printer s control panel to scan documents photos and other originals and send them to a variety of destinations such as a folder on a computer You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN compliant or WIA compliant programs When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit E NOTE Some scan functions are only available after you install the HP software XX TIP If you have problems scanning documents see Solve scan problems This section contains the following topics e Scan an original e Scan using Webscan e Scanning documents as editable text Scan an original This section contains the following topics E NOTE Your printer and computer must be connected and turned on NOTE f you are scanning an original from the printer control panel or from your computer using a the HP printer software the HP software provided with the printer must also be installed and running on your computer prior to scanning NOTE f you are scanning a borderless original load the original on the scanner gl
172. g kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 5 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see Printhead maintenance Print and evaluate a print quality report Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support Print quality troubleshooting 101 Chapter 8 If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary e Solution 1 Check the paper type Solution 2 Use a higher print quality setting e Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or a
173. g out correctly Make sure the output tray extender is fully extended otherwise printed pages may fall off the printer Remove excess media from the output tray There is a limit to the number of sheets the tray can hold Pages are skewing Make sure the media loaded in the trays is aligned to the paper guides If needed pull out the trays from the printer and reload the media correctly making sure that the paper guides are correctly aligned Load media into the printer only when it is not printing Multiple pages are being picked up Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure the tray is not overloaded with paper When using thin special media make sure that the tray is completely loaded If you are using special media that is only available in small quantities try placing the special media on top of other paper of the same size to help fill the tray Some media is picked up more easily if the tray is full If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on top of other paper of the same size so that the stack height is within this range Use HP media for optimum performance and efficiency Solve copy problems If the following topics do not help see
174. g problems with the ink cartridges and print quality issues 30 Get started 2 Print Most print settings are automatically handled by the software application Change the settings manually only when you want to change print quality print on specific types of paper or use special features For more information about selecting the best print media for your documents see Select print media Choose a print job to continue Print documents Print brochures Print on envelopes E Print photos Print on special and custom size paper ma Print borderless documents Print documents NOTE With certain types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing For more information see Print on both sides duplexing NOTE You can print from anywhere by using HP s ePrint feature For more information see HP ePrint Follow the instructions for your operating system Print documents Windows Print documents Mac OS X Print 31 Chapter 2 Print documents Windows 1 2 3 4 Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the option that opens the printer Properties dialog box Depending on your software application this o
175. gged the date and time might be erased You might need to reset the date and time when you plug the power cord back in 2 Liftthe cover of the automatic document feeder until it stops and then gently pry the cover to release the catch 3 Continue lifting the automatic document feeder cover to the vertical position Maintain the printer 29 Chapter 1 4 Lift the automatic document feeder mechanism 5 Cleanthe plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the plastic strip since they can damage it Do not place or spray liquid directly on the plastic strip The liquid might seep inside and damage the printer 6 Gently lower the automatic document feeder mechanism to avoid dislodging the plastic strip and then close the cover of the automatic document feeder 7 Plug in the power cord and then turn on the printer NOTE If you still see dust or lines on scans after cleaning the plastic strip you may need to order a new plastic strip For more information see HP support Turn off the printer Turn the printer off by pressing the A power button located on the printer Wait until the power light turns off before unplugging the power cord or turning off a power strip If you turn the printer off incorrectly the print carriage might not return to the correct position causin
176. head uses some ink Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Work with ink cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems Ifyou are transporting the printer do the following to prevent ink leaking from the printer or other damage from occurring to the printer Make sure you turn off the printer by pressing Power The printhead assembly should be parked on the right side of the printer in the service station For more information see Turn off the printer Make sure you leave the ink cartridges and printhead installed The printer must be transported sitting flat it should not be placed on its side back front or top Related topics Check the estimated ink levels e Printhead maintenance Check the estimated ink levels You can check the estimated ink levels from the printer software or the embedded Web server For information about using these tools see Printer management tools You can also print the Printer Status page to view this information see Understand the Printer Status Report NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print qu
177. hows that a wired network connection exists Shows that a wireless network connection exists The signal strength is indicated by the number of curved lines This is for infrastructure mode For more information see Set up the printer for wireless communication Displays screen where you can see information about the ink cartridges including fill levels This icon has a red border when an ink cartridge needs attention NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so Displays screen where you can make copies or select other options Displays screen where you can make a fax or choose fax settings Displays a screen where you can make a scan or change scan settings Displays the Photo screen for selecting options Use the printer control panel 13 Chapter 1 continued Icon Purpose Displays the Setup screen for generating reports changing fax and other maintenance settings and accessing the Help screen The topic that you select from the Help screen opens a help window on your computer screen Displays the Network screen for selecting options Change printer settings Use the control panel to change the printer s mode and settings print reports or g
178. ied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer For more information on setting up the printer for faxing see Additional fax setup If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer f NOTE If you use the 2 EXT port to connect to the telephone wall jack you cannot send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine Fig
179. ific preferences are stored on the computer until you clear them manually You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies E NOTE Depending on your printer if you disable cookies you also disable one or more of the following features Starting where you left the application especially useful when using setup wizards Remembering the EWS browser language setting Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your Web browser To open the embedded Web server Er NOTE The printer must be on a network and must have an IP address The IP address and hostname for the printer are listed on the status report For more information see Understand the network configuration page In a supported Web browser on your computer type the IP address or hostname that has been assigned to the printer For example if the IP address is 123 123 123 123 type the following address into the Web browser http 123 123 123 123 9 TIP After opening the embedded Web server you can bookmark it so that you can return to it quickly TIP If you are using Safari on a Macintosh computer you can also open the EWS by cli
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181. in the ink cartridges E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 5 Check the print settings Solution Check the print settings e Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the printer You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the printer print settings or ink cartridges No further troubleshooting is required 98 Solve a pr
182. inal in the automatic document feeder ADF Touch Fax and then touch Fax Settings Touch Send Fax Later Enter the send time by using the numeric keypad touch AM or PM and then select Done Enter the fax number by using the keypad touch Speed Dial to select a speed dial or touch Call History to select a previously dialed or received number Touch Start Fax The printer scans all pages and the scheduled time appears on the display The fax is sent at the scheduled time To cancel a scheduled fax 1 Touch the Send Fax Later message on the display OR Touch Fax and then select Fax Settings 2 Touch Cancel Scheduled Fax Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries To send a fax to multiple recipients using group speed dial 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Fax touch zu Speed Dial to select a speed dial and then select the group you want to fax to 3 Touch Start Black If the printer detects an original loaded in the automatic document feeder it sends the document to each number in the group speed dial entry f NOTE You can only use group speed dial entries to send faxes in black and white The printer scans the fax into memory then dials the first number
183. information see Select print media Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded e Solution 3 Ensure that the rear access panel is securely installed Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Ensure that the rear access panel is securely installed Solution Make sure that the rear door is securely installed If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear door was not securely installed Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout Solution 1 Print on a page of plain paper e Solution 2 Wait while the ink dries 108 Solve a problem Solution 1 P
184. ing E NOTE f you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 5 Turn on the Auto Answer setting 6 Optional Change the Rings to Answer setting to the lowest setting two rings 7 Runa fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 209 Appendix C Set up the printer with a computer DSL ADSL modem If you have a DSL line and use that phone line to send faxes follow these instructions to set up your fax 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1 LINE port on the back of the printer Connect the other end of the cord to the DSL ADSL filter You might need to connect the supplied phone cord to the adapter provided for your country region 4 Computer 5 Computer DSL ADSL modem E NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a
185. ing wireless network security This section contains the following topics To add hardware addresses to a WAP Other guidelines To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network the WAP denies the device access to the network If the WAP filters MAC addresses then the printer s MAC address must be added to the WAP s list of accepted MAC addresses 1 Print the network configuration page For information on the network configuration page see Understand the network configuration page Open the WAP s configuration utility and add the printer s hardware address to the list of accepted MAC addresses Other guidelines To keep the wireless network secure follow these guidelines Use a password with at least 20 random characters You can use up to 64 characters in a WPA password Avoid any common words or phrases easy sequences of characters such as all 1s and personally identifiable information for passwords Always use random strings composed of uppercase and lowercase letters numbers and if allowed special characters such as punctuation Change the password periodically Change the default password provided by the manufacturer for administrator a
186. inter and click Shopping Select Shop for Supplies Online The HP software uploads with your permission printer information including model number serial number and estimated ink levels The HP supplies that work in your printer are pre selected You can change quantities add or remove items and then print the list or purchase online at the HP Store or other online retailers options differ by country region Cartridge information and links to online shopping also appear on ink alert messages You can also order online by visiting www hp com buy supplies If prompted choose your country region follow the prompts to select your printer and then the supplies you need E NOTE Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Supplies This section covers the following topics Ink cartridges HP media Ink cartridges Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information abou
187. inter by using the Internet This method is called Fax over Internet Protocol FoIP You probably use a FolP service provided by your telephone company when you Dial a special access code along with the fax number or e Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection E NOTE You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the printer This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company Fax over Internet Protocol 65 Chapter 5 XX TIP Support for traditional fax transmission over any Internet protocol telephone Systems are often limited If you experience problems faxing try using a slower fax speed or disabling the fax error correction mode ECM However if you turn off ECM you cannot send and receive color faxes For more information about changing the fax speed see Set the fax speed For more information about using ECM see Send a fax in Error Correction Mode If you have questions about Internet faxing contact your Internet faxing services support department or your local service provider for further assistance Use reports Print fax You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive You can also
188. ion Solve a problem Solution 2 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings e Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Clean the rollers Solution Clean the rollers Make sure you have the following materials available A lint free cloth or any soft material that will not come apart or leave fibers Distilled filtered or bottled water tap water might contain contaminants that can damage the ink cartridges Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Print troubleshooting 95 Chapter 8 Solution 5 Check for a paper jam Solution Check for paper debris in the front of the printer Remove any debris you find A CAUTION Trying to clear a paper jam from the front of the printer can damage the print mechanism
189. ird party licenses 193 Appendix A LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http Awww openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Produc
190. is acid free for longer lasting documents continued HP Premium These papers are heavy two sided matte papers perfect for Presentation Paper presentation proposals reports and newsletters They are HP Professional Paper heavyweight for an impressive look and feel HP Premium Inkjet HP Premium Inkjet Transparency Film makes your color presentations Transparency Film vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Advanced Photo This thick photo paper features an instant dry finish for easy handling Paper without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13x18 cm 5 x7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Print colorful everyday snapshots at a low cost using paper designed Paper for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Iron On Transfers HP Iron on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts
191. it does not answer calls Set the number of rings before answering If you turn on the Auto Answer setting you can specify how many rings occur before incoming calls are automatically answered The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer because you want the answering machine to answer the phone before the printer does The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the printer to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones it receives the fax If the call is a voice call the answering machine records the incoming message To set the number of rings before answering 1 Touch right arrow fie and then select Setup Touch Fax Setup and then select Basic Fax Setup Touch Rings to Answer Touch up arrow A6 or down arrow to change the number of rings Touch Done to accept the setting c do Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number is assigned a different ring pattern You can
192. itable text When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit This allows you to edit letters newspaper clippings and many other documents To ensure that the software can convert your documents successfully do the following Make sure the scanner glass or ADF window is clean When the printer scans the document smudges or dust on the scanner glass or ADF window can be scanned as well and can prevent the software from converting the document to editable text Make sure the document is loaded correctly When scanning documents as editable text from the ADF the original must be loaded into the ADF with the top forward and face up When scanning from the scanner glass the original must be loaded with the top facing the right edge of the scanner glass Also make sure the document is not skewed For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Make sure the text on the document is clear To successfully convert the document to editable text the original must be clear and of high quality The following conditions can cause the software to not convert the document successfully The text on the original is faint or wrinkled The text is too small The structure of the document is too complex The text is tightly spaced For example if the text that the software co
193. iven advance notice so you will have the opportunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manvfacturer or look elsewhere in this manual for warranty or repair information Your telephone company might ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commis sion public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remain on the line and explain to the dispatcher the reason for the call e Perform such activities in the off peak hours such as early morning or late evening Note The FCC hearing aid compatibility rules for telephones are not applicable EA to this equipment The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individu
194. l phone Systems 204 error correction mode 51 error reports 67 forwarding 54 header 61 Internet Protocol over 65 ISDN line set up parallel phone systems 205 line condition test failed 139 log clear 68 log print 68 manual receive 52 modem and answering machine shared with parallel phone systems 215 modem and voice line shared with parallel phone systems 211 modem and voice mail shared with parallel phone systems 219 modem shared with parallel phone systems 208 monitor dialing 49 51 paper size 55 parallel phone systems 200 PBX system set up parallel phone systems 205 phone cord connection test failed 136 phone cord too short 145 phone cord type test failed 137 poll to receive 54 print last transaction details 68 receive 52 receive troubleshoot 140 142 redial options 64 reduction 55 reports 66 reprint 53 rings to answer 62 schedule 50 send 46 send troubleshoot 140 142 144 separate line setup parallel phone systems 203 settings change 61 setup types 201 shared phone line setup parallel phone systems 206 sound volume 65 specifications 176 speed 64 test failed 134 test setup 222 troubleshoot 134 voice mail set up parallel phone systems 207 wall jack test failed 135 239 Fax screen 13 Firewall configure 154 FoIP 65 forwarding faxes 54 G glass scanner clean 26 load originals 18 locating 10 grainy or white bands on copies tro
195. l terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 EA Remarque Le num ro REN Ringer Equivalence Number attribu chaque Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 0B This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas 393 9 Note The REN Ringer Equivalence Number assigned to each terminal device E provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all th
196. l tone Checks for an active phone line Tests the status of your phone line connection The printer prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test fax setup via the printer control panel 1 2 Set up the printer for faxing according to your particular home or office setup instructions Make sure the ink cartridges are installed and that full size paper is loaded in the input tray before starting the test From the printer control panel touch Setup Select Tools and then select Run Fax Test The printer displays the status of the test on the display and prints a report Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found Additional fax setup D Network setup You can manage network settings for the printer through the printer control panel as described in the next section Additional advanced settings are available in the embedded Web server a configuration and status tool you access from your Web browser using an existing network connection to the printer For more information see Embedded Web server This section contains the following topics Change
197. le Uruguay 0004 054 177 Jamaica 1 800 711 2884 Venezuela Caracas 58 212 278 8666 HX 0570 000511 Venezuela 0 800 474 68368 Vi t Nam 84 88234530 Solve a problem After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options General troubleshooting tips and resources dl Ef NOTE Many of the steps below require HP software If you did not install the HP software you can install it using the HP software CD included with the printer or you can download the software from the HP support Web site www hp com support Try these when you begin troubleshooting a printing problem Fora paper jam see Clear paper jams For paper feed problems such as the paper skew and paper pick see Solve paper feed problems Power light is on and not blinking When the printer is turned on for the first time it takes approximately 12 minutes to initialize it after the ink cartridges are installed Power cord and other cables are working and are firmly connected to the printer Make sure the printer is connected firmly to a functioning alternating current AC power outlet and is turned on For voltage requirements see Electrical requirements Media is loaded correct
198. lect Basic Fax Setup 3 Touch down arrow and then select Fax Sound Volume 4 Touch to select Soft Loud or Off Fax and digital phone services Many telephone companies provide their customers with digital phone services such as the following DSL ADigital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region PBX A private branch exchange PBX phone system ISDN An integrated services digital network ISDN system FolP A low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FoIP For more information see Fax over Internet Protocol HP printers are designed specifically for use with traditional analog phone services If you are in a digital phone environment such as DSL ADSL PBX or ISDN you might need to use digital to analog filters or converters when setting up the printer for faxing E NOTE HP does not guarantee that the printer will be compatible with all digital service lines or providers in all digital environments or with all digital to analog converters It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your pr
199. leed text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent The scanned image is skewed crooked The original might have been placed incorrectly Be sure to use the media guides when you place the original on the scanner glass For more information see Load an original on the scanner glass The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan Try adjusting your computer monitor settings to use more colors or levels of gray On Windows computers you typically make this adjustment by opening Display on the Windows control panel Try adjusting the resolution and color settings The scanned image shows blots lines vertical white stripes or other defects If the scanner glass is dirty the image produced does not have optimum clarity See Maintain the printer for cleaning instructions The defects might be on the original and not a result of the scanning process Graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing Try changing the graphics settings Take steps to improve the scan quality Use high quality originals o Place the media correctly If the media is placed incorrectly on the scanner glass it might skew which causes unclear images For more information see Load an o
200. lel splitter 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1 2 Remove the white plug from the port labeled 2 EXT on the back of the printer Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer Connect a phone to the OUT port on the back of your computer dial up modem 220 Additional fax setup 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 If your modem software is set to receive faxes to your computer automatically turn off that setting E NOTE f you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 6 Turn off the Auto Answer setting 7 Runa fax test You must be available to respond in person to incoming fax calls
201. leshooting 149 basic wireless troubleshooting 149 radio turn off 223 reducing interference 228 regulatory information 184 security 227 set up 224 settings 225 wizard 225 wireless connection icons 13 wireless test report print 226 X xD Picture memory card insert 25 2010 Hewlett Packard Development Company L P www hp com support
202. less devices on the network within range of one another Uninstall and reinstall the HP software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the HP software installation screen you might need to uninstall and then reinstall the HP software that came with the printer Do not simply delete the printer application files from your computer Make sure to remove them correctly using the uninstall utility provided when you installed the HP software 228 To uninstall from a Windows computer method 1 1 9 Disconnect the printer from your computer Do not connect it to your computer until after you have reinstalled the HP software On the computer desktop click Start select Programs or All Programs click HP click the printer name and then click Uninstall Follow the onscreen instructions If you are asked whether you would like to remove shared files click No Other programs that use these files might not work correctly if the files are deleted Restart your computer To reinstall the HP software insert the HP software CD into your computer s CD drive and follow the onscreen instructions Connect the printer when the HP software prompts you to connect it to the computer Press the Power button to turn the printer on After connecting and turning on the printer you might have to wait several minutes for all of the Plug and Play events to complete Follow the onscr
203. lies see HP inkjet supplies recycling program E NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Printhead Problem The printhead identified in the message is missing not detected or incorrectly installed in the printer To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn the printer off and on Solution 2 Clean the electrical contacts Solution 3 Replace the printhead Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Clean the electrical contacts Clean the electrical contacts on the printhead For more information see Advanced printhead maintenance If the problem persists try the next solution Solution 3 Replace the printhead Replace the printhead For more information see HP supplies and accessories E NOTE Ifthe printhead is still under warranty contact HP support for service or replacement For more information about the p
204. llel phone systems 211 shared with fax and voice mail parallel phone systems 219 digital cameras connect 36 insert memory cards 25 distinctive ringing change 62 parallel phone systems 205 DOC 187 dots or streaks troubleshoot copies 129 dots troubleshoot scan 134 double sided printing 39 driver accessories settings 26 warranty 166 DSL fax setup with parallel phone systems 204 duplexer installation 25 media sizes supported 170 turn on and off in driver 26 duty cycle 168 E ECM See error correction mode edit text in OCR program 43 electrical specifications 177 embedded Web server about 230 opening 231 System requirements 170 troubleshoot cannot be opened 156 Webscan 42 envelopes sizes supported 171 tray supporting 173 environmental specifications 177 environmental sustainability program 189 error correction mode 51 error messages unable to activate TWAIN source 132 error reports fax 67 EWS See embedded Web server F faded copies 128 faded stripes on copies troubleshoot 129 fax answer mode 61 answering machine and modem shared with parallel phone systems 215 answering machine troubleshoot 145 answering machine set up parallel phone Systems 214 auto answer 61 backup fax 53 blocking numbers 56 confirmation reports 66 dial tone test failed 138 dial type setting 63 distinctive ringing setup parallel phone Systems 205 distinctive ringing change pattern 62 DSL set up paralle
205. llel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Run a fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the printer as described in this section Back view of the printer Additional fax setup Telephone wall jack Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 3 Answering machine 4 Telephone optional To set up the printer with a shared voice fax line with answering machine 1 2 8 Remove the white plug from the port labeled 2 EXT on the back of the printer Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer E NOTE If you do not connect your answering machine directly to the printer
206. log phone line and try sending or receiving a fax Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line 138 Solve a problem The Fax Line Condition test failed Solution Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Other equipment which uses the same phone lin
207. low number of rings Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer Er NOTE The maximum number of rings varies by country region Run a fax test When the phone rings your answering machine answers after the number of rings you have set and then play your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receive the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you use the same phone line for telephone fax and have a computer DSL modem follow these instructions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the printer as described in this section E NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls
208. ls only You cannot use the EWS if the printer is connected to a computer with a USB cable Check your Web browser Make sure the Web browser meets the minimum system requirements For more information see System requirements f your Web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your Web browser Make sure JavaScript and cookies are enabled in your Web browser For more information see the documentation available with your Web browser 156 Solve a problem Check the printer IP address To check the IP address of the printer obtain the IP address by printing a network configuration page Touch Setup select Network and then select Print Network Settings Ping the printer using the IP address from the command prompt For example if the IP address is 123 123 123 123 type the following at the MS DOS prompt C Ping 123 123 123 123 Or in Mac OS X use one of the following methods Open Terminal available in the Applications gt Utilities folder and type the following ping 123 123 123 Open the Network Utility available in the Applications gt Utilities folder and click the Ping tab If a reply appears the IP address is correct If a time out response appears the IP address is incorrect Troubleshoot installation issues If the following topics do not help see HP support for information about
209. lving printing problems see Solve printing problems General printer error There was a problem with the printer Usually you can resolve such problems by completing the following steps 1 Press the d Power button to turn off the printer 2 Unplug the power cord and then plug in the power cord again 3 Press the d Power button to turn on the printer If this problem persists write down the error code provided in the message and then contact HP support For more information about contacting HP support see HP support Door or cover open Before the printer can print documents all doors and covers must be closed xx TIP When completely closed most doors and covers snap into place If the problem persists after you ve securely closed all doors and covers contact HP support For more information see HP support Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer You can use ink cartridges in different printers but if the cartridge was left outside of a printer for an extended period of time the print quality of your documents might be affected Also if you use ink cartridges that have been used in a different printer the ink level indicator might be inaccurate or unavailable If the print quality is unsatisfactory try cleaning the printheads For more information see Clean the printhead E NOTE Ink from the cartridges is used in th
210. ly in the input tray and is not jammed in the printer All packing tapes and materials are removed The printer is set as the current or default printer For Windows set it as the default in the Printers folder For Mac OS X set it as the default in the Print amp Fax section of the System Preferences See your computer s documentation for more information Pause Printing is not selected if you are using a computer running Windows You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again Troubleshooting topics Solve printing problems Print troubleshooting Print quality troubleshooting Solve paper feed problems Solve copy problems e Solve scan problems Solve fax problems Solve wired Ethernet network problems Solve wireless problems some models only Solve printer management problems e Troubleshoot installation issues General troubleshooting tips and resources 83 Chapter 8 Solve printing problems This section contains the following topics The printer shuts down unexpectedly Alignment fails Printer takes a long time to print e Something on the page is missing or incorrect The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current AC
211. mation see Load media Not turning the printer off correctly can cause print quality problems For more information see Turn off the printer To clean the printhead from the control panel 1 Load letter A4 or legal unused plain white paper into the main input tray 2 Touch right arrow fie and then select Setup 3 Touch Tools and then select Clean Printhead Align the printhead The printer automatically aligns the printhead during the initial setup You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts To align the printhead from the control panel 1 Load letter A4 or legal unused plain white paper into the main input tray 2 On the printer control panel touch right arrow lie and then touch Setup 3 Touch Tools and then select Align Printer Print and evaluate a print quality report Print quality problems can have many causes software settings a poor image file or the printing system itself If you are unhappy with the quality of your prints a Print Quality Diagnostic page can help you determine if the printing system is working correctly 112 Solve a problem This section includes the following topics To print a print quality report To evaluate the Print Quality Diagnostic Page To print a print quality report Control panel Touch Setup select Print Report
212. multiple telephone numbers with different ring patterns Voice calls Voice calls are received at the same phone number you use for fax calls on the printer Computer dial up modem A computer dial up modem is on the same phone line as the printer If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive e mail messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up connection Set up faxing parallel phone systems 201 Appendix C 202 Answering machine An answering machine that answers voice calls at the same phone number you use for fax calls on the printer Voice mail service A voice mail subscription through your telephone company at the same number you use for fax calls on the printer 3 From the following table choose the combination of equipment and services applicable to your home or office setting Then look up the recommended fax setup Step by step instructions are included for each case in the sections that follow SG NOTE If your home or office setup is not described in this section set up the printer as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other en
213. n DSL ADSL modem 6 Computer 7 Telephone E NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Set up faxing parallel phone systems 213 Appendix C 214 Example of a parallel splitter To set up the printer with a computer DSL ADSL modem 1 SS E S T Obtain a DSL filter from your DSL provider os Ef NOTE Phones in other parts of the home office sharing the same phone number with DSL service must be connected to additional DSL filters to avoid noise when making voice calls Using the phone cord supplied in the box with the printers connect one end to the DSL filter then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from phone cords you might already have in your home or office If you have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port Connect the DSL filter to the para
214. n about ink cartridge warranty see Ink cartridge warranty information If the problem persists after you replace the cartridge contact HP support For more information see HP support Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer Paper Mismatch 235 Appendix G To solve this problem try one of the following D Load the correct paper in the printer and then press OK For more information see Load media Press the x Cancel button on the product s control panel select a different paper size in the printer driver and then print the document again The cartridge cradle cannot move Something is blocking the ink cartridge cradle the part of the printer that holds the ink cartridges To clear the obstruction press the Power button to turn off the product and then check the product for jams For more information see Clear jams Paper Jam Paper has become jammed in the printer Before you try to clear the jam check the following Make sure that you have loaded paper that meets specifications and is not wrinkled folded or damaged For more information see Media specifications Make sure that the printer is clean For more information see Maintain the printer Make sure that the trays are loaded correctly and are not too full For more information see Load media For instructions on clearing jams as well as more information about how
215. n determine if the AirPort is turned on and which wireless network your computer is connected to E NOTE For more detailed information about your AirPort connection click System Preferences in the Dock and then click Network If the wireless connection is working correctly a green dot appears next to AirPort in the list of connections For more information click Help in the window If you are unable to get your computer connected to your network contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer If you are able to access the Internet and are using a computer running Windows you can also access HP Network Assistant at www hp com sbso wireless tools setup html jumpid reg R1002 USEN for help in setting up a network This Web site is only available in English Step 2 Make sure that the printer is connected to your network If your printer is not connected to the same network as your computer you cannot use the printer over the network Follow the steps described in this section to find out if your printer is actively connected to the correct network Er NOTE If your wireless router or Apple AirPort Base Station is using a hidden SSID your printer does not automatically detect the network A Make sure the printer is on the network 1 Ifthe printer supports Ethernet networking and is connected to an Ethernet network make su
216. n printer memory is low it overwrites the oldest printed faxes as it receives new faxes If the memory becomes full of unprinted faxes the printer stops answering incoming fax calls NOTE If you receive a fax that is too large such as a very detailed color photo it might not be stored in memory due to memory limitations On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes for example if the printer runs out of paper The printer continues to store incoming faxes as long as there is memory available If the memory becomes full the printer stops answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and then they are deleted from memory Off Faxes are never stored in memory For example you might want to turn off backup fax for security purposes If an error condition occurs that prevents the printer from printing for example the printer runs out of paper the printer stops answering incoming fax calls Er NOTE If backup fax is enabled and you turn off the printer all faxes stored in memory are deleted including any unprinted faxes that you might have received while the printer was in an error condition You must contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not cleared whe
217. n the printer is turned off To set backup fax from the printer control panel 1 Touch right arrow i and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch Backup Fax Reception 4 Touch one of the options available Reprint received faxes from memory If you set the backup fax mode to On the received faxes are stored in memory whether the printer has an error condition or not Receive a fax 53 Chapter 5 E NOTE After the memory becomes full the oldest printed faxes are overwritten as new faxes are received If all the stored faxes are unprinted the printer does not receive any fax calls until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes Depending on the sizes of the faxes in memory you can reprint up to eight of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the printer control panel 1 Make sure you have paper loaded in the main tray 2 Touch right arrow bb and then select Setup 3 Touch Tools and then select Reprint Faxes in Memory The faxes are printed in the reverse order from which they were received with the most recently received fax printed first and so on 4 f you want to stop reprinting the faxes in memory touch x Cancel button Poll to r
218. nect with an HP technician by using online chat e Check for HP software updates You can also obtain support from the HP printer software Windows or HP Utility Mac OS X which provide easy step by step solutions to common printing problems For more information see Printer management tools Support options and availability vary by printer country region and language HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line Different rates may apply for mobile phones For the most current HP list of telephone support numbers and call costs information see www hp com support During the warranty period you may obtain assistance from the HP Customer Care Center E NOTE HP does not provide telephone support for Linux printing All support is provided online at the following web site https launchpad net hplip Click Ask a question to begin the support process The HPLIP Web site does not provide support for Windows or Mac OS X If you are using these operating systems see www hp com support This section contains the following topics Before you call Phone support period Telephone support numbers After the phone support period Before you call Call HP support while you are in front of the computer and the printer Be prepared to provide the following informati
219. necting the printer such as a USB cable or a network Ethernet cable has been disconnected Ifthe printer is connected to a wireless network the wireless connection has been broken To solve this problem try the following solutions Make sure the product is turned on and that the d Power light is on Make sure the power cord and other cables are working and are firmly connected to the printer Make sure the power cord is connected firmly to a functioning alternating current AC power outlet Ifthe productis connected to a network make sure the network is functioning properly For more information see Solve wired Ethernet network problems Ifthe product is connected to a wireless network make sure the wireless network is functioning properly For more information see Solve wireless problems some models only Errors Windows 233 Appendix G Ink Alert The ink cartridge identified in the message is low on ink Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For information about replacing ink cartridges see Replace the ink cartridges For information about ordering ink cartridges see HP supplies and accessories For information about recycling used ink supp
220. need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Print quality troubleshooting 103 Chapter 8 Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 4 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 5 Clean the printhead Solution Check the following potential problems and then clean the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Printhead maintenance Print and evaluate a print quality report Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts are faded or have dull colors 104 Try the following solutions if the colors in your printout are not as brigh
221. ners A variety of print options allow you to get exactly what you need when you need it For immediate high quality results print on your printer Other options are available online from HP and our partners Achieve the professional quality you expect while minimizing printing costs Keep all of your marketing materials organized and readily accessible in your Marketsplash account available from any computer and directly from the printer s control panel display on select models only To get started select Marketsplash by HP in the HP printer software that came with your printer Or for more information visit marketsplash com dl Ef NOTE Fora list of system requirements for this Web site see HP Web site specifications NOTE Notall Marketsplash tools and services are available in all countries regions and languages Visit marketsplash com for the most current information Marketsplash by HP 71 Work with ink cartridges To ensure the best print quality from the printer you need to perform some simple maintenance procedures This section provides guidelines for handling the ink cartridges instructions for replacing the ink cartridges and aligning and cleaning the printhead XK TIP If you have problems scanning documents see Print quality troubleshooting This section contains the following topics Information on ink cartridges and the printhead Check the estimated ink levels Replace the ink
222. ng 91 Chapter 8 Make sure the margin settings for the document do not exceed the printable area of the printer To check your margin settings 1 Preview your print job before sending it to the printer In most software applications click the File menu and then click Print Preview 2 Check the margins The printer uses the margins you have set in your software application as long as they are greater than the minimum margins the printer supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Check the layout of the document Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the printer To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the printer In most software applications click the File menu and then click Print Preview 3 Checkthe graphics in the document to make sure that the current size fits within the printable area of the printer 4 Cancel the print job if the graphics do not fit in the printable area of the page Xr TIP Some software applicatio
223. ning pointing up Print quality troubleshooting 119 Chapter 8 4 Liftthe latch handle on the print carriage 120 Solve a problem Clean the printhead There are three areas of the printhead that need to be cleaned the plastic ramps on both sides of the ink nozzles the edge between the nozzles and the electrical contacts and the electrical contacts 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts Electrical contacts A CAUTION Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger To clean the printhead a Lightly dampen a clean lint free cloth and wipe the electrical contact area from the bottom to the top Do not go past the edge between the nozzles and the electrical contacts Clean until no new ink shows on the cloth Print quality troubleshooting 121 Chapter 8 b Use a fresh lightly dampened lint free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts c Use afresh lightly dampened lint free cloth to wipe the plastic ramps on both sides of the nozzles Wipe away from the nozzles d Wipe the previously cleaned areas dry with a dry lint free cloth before proceeding to the next step 122 Solve a problem 7T Clean the electrical contacts inside the prin
224. not be available HP Brochure Paper HP Superior Inkjet Paper HP Bright White Inkjet Paper These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors It is acid free for longer lasting documents HP Office Recycled Paper Get started HP Office Recycled Paper is a high quality multifunction paper made with 3096 recycled fiber It features ColorLok Technology for less smearing bolder blacks and vivid colors It
225. ns allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The size of the document you were printing was larger than the paper loaded in the input tray If this did not solve the issue try the next solution Solution 3 Load the stack of papers correctly Solution Ifthe paper is misfeeding it could cause parts of the document to cut off Remove the stack of paper from the input tray and then reload the paper For more information see Load media Cause The paper was loaded incorrectly 92 Solve a problem If this did not solve the issue try the next solution Solution 4 Try printing with borders Solution Try printing with borders by turning off the borderless option For more information see Print borderless documents Cause Borderless printing was enabled By selecting the Borderless option your printed photo was enlarged and centered to fit the printable area of the page Depending on the relative sizes of the digital photo and the paper on which you are printing this could result in some parts of the image being cropped A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resol
226. ns are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Verify the paper size setting Solution Verify that you have selected the correct paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper size setting might not have been set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load media Cause The paper guides were not positioned correctly Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the margin settings Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctly Solution 4 Try printing with borders Solution 1 Check the margin settings Solution Check the printer margins Print troubleshooti
227. nsvar f r att produkten l mnas till en beh rig dtervinningsstation for hantering av el och elekironikprodukter Genom att l mna kasserade produkter till iervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas b de m nniskor och milj n n r produkter tervinns p r it s ti Kommunala myndigheter sophanteringsf relag eller butiken dar varan k ples kan ge mer information om var du l mnar kasserade produkter f r tervinning iranje lahko dobite na ob ini Technical information Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark appears on ENERGY STAR qualified imaging products ENERGY STAR ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this
228. ntact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usu rios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Le composant RF interne est conforme a la norme RSS 210 and RSS GEN d Industrie Canada Notice to users in Taiwan JD 3E 88 3 8g 51 TE EE MES TE RS Ste Zielen JEREETU AA SRR SOT ISIN L EE UR XE J
229. nually If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the printer as described in this section Er NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Set up faxing parallel phone systems 207 Appendix C Back view of the printer Fam 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 4 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with voice mail 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region
230. nverts has missing or combined characters rn might appear as m The text is on a colored background Colored backgrounds can cause images in the foreground to blend too much Scanning documents as editable text 43 Copy You can produce high quality color and grayscale copies on a variety of paper types and sizes Ef NOTE If you are copying a document when a fax arrives the fax is stored in the printer s memory until the copying finishes This can reduce the number of fax pages stored in memory xx TIP If you have problems scanning documents see Solve copy problems This section contains the following topics Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel To copy documents 1 2 A Make sure you have paper loaded in the main tray Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF E NOTE If you are copying a photo place the photo on the scanner glass face down as shown on the icon on the edge of the scanner glass Touch Copy Change any additional settings For more information see Change copy settings To start the copy job touch one of the following Start Black To select a black and white copy job Start Color To select a color copy jo
231. ny other paper type that is appropriate for the printer Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The print quality setting was set too low If this did not solve the issue try the next solution Solution 3 Rotate the image Solution If the problem persists use the HP software or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page 102 Solve a problem Cause The defect is more noticeable in areas of uniform light colors so rotating the image may help Printouts have horizontal streaks or lines Horizontal streaks are streaks that are at righ
232. o set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line XX TIP You can also use the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X to help you quickly set up some important fax settings such as the answer mode and fax header information You can access these tools through the HP software you installed with the printer After you run these tools follow the procedures in this section to complete your fax setup This section contains the following topics Set up faxing parallel phone systems Serial type fax setup Test fax setup Set up faxing parallel phone systems Before you begin setting up the printer forfaxing determine which kind of phone system your country region uses The instructions for fax setup differ depending on whether you have a serial or parallel type phone system 200 If you do not see your country region listed in the table below you might have a serial type phone System In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the printer Instead all equipment must be connected at the telephone wall jack Er NOTE In some countries regions that use serial type phone systems the phone cord that came with the printer might have an additional wall plug attached to it This enables you
233. o the previous menu 14 Get started Change printer settings To change the printer settings or print reports use the options available in the Setup Screen 1 Touch right arrow Rb and then touch Setup 2 Touch the arrows to scroll through the screens 3 Touch the screen items to select screens or options E NOTE Use the button to return to the previous menu Finding the printer model number In addition to the model name that appears on the front of the printer this printer has a specific model number Use this number to obtain support and to identify the supplies and accessories available for your printer The model number is printed on a label located inside the printer near the ink cartridges area HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work Scan to Computer Using the printer you can simply walk up to the printer touch a button on the printer s control panel and either scan documents directly to a computer or quickly share them with business partners as e mail attachments For more information see Scan HP Digital Fax Fax to PC and Fax to Mac Never lose important faxes misplaced within a stack of paper pages again Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer With Fax to PC and Fax to Mac you can store digital copies of your faxes easily and also eliminate the ha
234. oblem For more information see Select print media Cause The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 7 Clean the printhead Solution Check the following potential problems and then clean the printhead e Check the orange pull tab on the ink cartridges Make sure they were completely removed Make sure all ink cartridges are correctly installed Make sure you turn off the printer by using the Power button This allows the printer to protect the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Printhead maintenance Print and evaluate a print quality report Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 8 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead P
235. off the Auto Answer option you must receive faxes manually If you turn on the Auto Answer option the default setting the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting The default Rings to Answer setting is five rings If you receive a Legal size or larger fax and the printer is not currently set to use Legal size paper the printer reduces the fax so that it fits on the paper that is loaded If you have disabled the Automatic Reduction feature the printer prints the fax on two pages NOTE If you are copying a document when a fax arrives the fax is stored in the printer memory until the copying finishes This can reduce the number of fax pages stored in memory Receive a fax manually e Set up backup fax Reprint received faxes from memory e Poll to receive a fax Forward faxes to another number e Set the paper size for received faxes e Set automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Receive a fax manually 52 Fax When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax E NOTE You can pick up the handset to talk or listen for fax tones You c
236. oft Windows XP 32 bit Service Pack 2 Intel Pentium Il Celeron or compatible processor 233 MHz or higher 128 MB RAM 750MB hard disk space CD ROM DVD drive or internet connection USB port Microsoft Windows Vista 800 MHz 32 bit x86 or 64 bit x64 processor 512 MB RAM 2 0GB hard disk space CD ROM DVD drive or internet connection USB port Microsoft Windows 7 1 GHz 32 bit x86 or 64 bit x64 processor 1 GB 32 bit or 2 GB 64 bit RAM 1 5GB hard disk space CD ROM DVD drive or internet connection USB port Mac OS X v10 5 8 v10 6 PowerPC G4 G5 or Intel Core processor 300 MB free hard disk space Network protocol specifications Network operating system compatibility Windows XP 32 bit Professional and Home Editions Windows Vista 32 bit and 64 bit Ultimate Edition Enterprise Edition and Business Edition Windows 7 32 bit and 64 bit Windows Small Business Server 2003 32 bit and 64 bit Windows 2003 Server 32 bit and 64 bit Windows 2003 Server R2 32 bit and 64 bit Standard Edition Enterprise Edition Windows Small Business Server 2008 64 bit Windows 2008 Server 32 bit and 64 bit Windows 2008 Server R2 64 bit Standard Edition Enterprise Edition Citrix XenDesktop 4 Citrix XenServer 5 5 Mac OS X v10 5 v10 6 Microsoft Windows 2003 Server Terminal Services Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4 0 Microsoft Windows 2003 Server Terminal Services with Citrix Pr
237. og boxes Troubleshoot installation issues 159 Chapter 8 Problems connecting to a wired network Ifthe Network light on the printer control panel does not turn on make sure that all of the General network troubleshooting conditions are met Though it is not recommended that you assign the printer with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so To reset the printer s network settings 1 Touch Network touch Restore Network Defaults and then select Yes A message appears stating that the network defaults have been restored 2 Touch Reports and then select Print Network Configuration Page to print the network configuration page and verify that the network settings have been reset Understand the Printer Status Report Use the Printer Status Report to View current printer information and ink cartridge status Help troubleshoot problems The Printer Status Report also contains a log of recent events If you need to call HP it is often useful to print the Printer Status Report before calling Printer Status Report eme marmara en eae a 1 En a irinin 1 en mm e ek r Fa a em m ot es En irn 160 Solve a problem 1 Printer Information Shows printer information such as the printer name model number serial number and firmware version number as well as usage information printed from the tray 2 Ink Deliver
238. ol panel setting Plain paper Plain Paper HP Bright White Paper Plain Paper HP Premium Presentation Paper Matte Everyday Matte Other inkjet papers Everyday Matte HP Premium Plus Photo Papers Premium Photo Paper HP Premium Photo Papers Premium Photo Paper HP Advanced Photo Paper Premium Photo Paper HP Everyday Photo Paper Semi gloss Everyday Photo Paper HP Everyday Photo Paper Matte Everyday Matte Printer specifications 175 Appendix A continued Paper type Other photo papers Printer control panel setting Photo Paper HP Premium Inkjet Transparency Transparency HP Iron on Transfer Everyday Matte HP Photo Cards Premium Photo Paper Other specialty papers Everyday Matte Glossy Greeting Card Premium Photo Paper Matte Greeting Card Everyday Matte HP Brochure amp Flyer Paper Glossy Brochure Glossy HP Brochure amp Flyer Paper Matte Brochure Matte Other Glossy Brochure Brochure Glossy Other Matte Brochure Brochure Matte Fax specifications Walk up black and white and color fax capability Up to 99 speed dials varies by model Up to 100 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Also other printer functions such as copying might affect the number of pages that
239. om Products with 2 4 GHz wireless LAN devices France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see http www art telecom fr Italy License required for use Verify with your dealer or directly with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 1004 01 or SNPRC 1004 02 This regulatory number should not be confused with the marketing name HP Officejet 6500A E710 e All in One series or product number 186 Technical information Declaration of conformity DECLARATION OF CONFORMITY d according to ISO IEC 17050 1 and EN 17050 1 Supplier s Name Hewlett Packard Company DoC SNPRC 1004 01 A Supplier s Address 138 Depot Road 02 01 04 01 Singapore 109683 declares that the product Product Name and Model HP Officejet 6500A Plus e All in One Regulatory Model Number SNPRC 1004 01 Product Options All Power adaptor 0957 2271 Radio Module Number SDGOB 0892 conforms to the following Product Specifications and Regulations SAF
240. ommunication setup 224 wireless settings 161 225 noise information 177 O OCH edit scanned documents 43 troubleshoot 132 operating environment specifications 177 operating systems supported 169 originals scan 41 output tray locating 10 media supported 174 P pages per month duty cycle 168 paper feed fails 94 jams 162 164 ordering 199 Size set for fax 55 paper feed problems troubleshoot 126 parallel phone systems answering machine setup 214 countries regions with 200 distinctive ringing setup 205 DSL setup 204 ISDN setup 205 modem and answering machine setup 215 modem and voice mail setup 219 modem setup 208 modem shared with voice line setup 211 PBX setup 205 separate line setup 203 setup types 201 shared line setup 206 PBX system set up with fax parallel phone systems 205 PCL 3 support 168 phone cord connected to correct port test failed 136 correct type test failed 137 extend 145 phone line answer ring pattern 62 phone support 79 phone support period period for support 80 phone fax from receive 52 send 48 photo media sizes supported 172 Photo screen 13 photos insert memory cards 25 print from DPOF files 36 print from memory cards 35 troubleshoot memory cards 147 poll to receive fax 54 poor printout quality 96 ports specifications 168 power specifications 177 troubleshoot 84 power input locating 11 print blank printout 93 borderless fails 86 diagnostic page 112 distorted printout
241. on Model number for more information see Finding the printer model number Serial number located on the back or bottom of the printer HP support 79 Chapter 8 Messages that appear when the situation occurs Answers to these questions o Has this situation happened before Can you re create it o Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm or moving the printer Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico 80 Solve a problem Telephone support numbers In many locations HP provides toll free telephone support during the warranty period However some of the support numbers might not be toll free HP support 81 Chapter 8 82 For the most current list of telephone support numbers see www hp com support du www hp com support Africa English speaking 27 11 2345872 Ax 03 3335 9800 Afrique francophone 33 1 4993 9230 0800 222 47 oM 021 672 280 Ad Bh 1588 3003 Alg rie 021 67 22 80 Luxembourg Francais 352 900 40 006 Argentina Buenos Aires 54 11 4708 1600 T ETA z SE 10007 P Argentina 0 800 555 5000 uxempurg Deutsch Da eM Australia 1200AN 141 Madagascar 262 262 51 21 21 Australia out of warranty 1902 910 91
242. on Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it appears blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The image was printed in a larger size If this did not solve the issue try the next solution Solution 4 Align the printhead Solution Align the printhead Aligning the printer can help ensure excellent print quality For more information see Align the printhead Cause The printer needed to be aligned Vertical streaks Printouts have vertical streaks Printouts have vertical streaks Solution HP recommends that you use HP papers or any other paper type that is appropriate for the printer Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary Print quality troubleshooting 107 Chapter 8 For more
243. ook Solution You are using the wrong type of phone cord Make sure you are using the phone cord that came with the printer to connect the printer to your phone line If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Solution Other equipment that uses the same phone line as the printer might be in use Make sure extension phones phones on the same phone line but not connected to the printer or other equipment are not in use or off the hook For Solve fax problems 139 Chapter 8 example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send e mail or access the Internet The printer is having problems sending and receiving faxes Solution Make sure the printer is turned on Look at the display on the printer If the display is blank and the Power light is not lit the printer is turned off Make sure the power cord is firmly connected to the printer and plugged into a power outlet Press the Power button to turn on the printer After turning on the printer HP recommends you wait five minutes before sending or receiving a fax The printer cannot send or receive faxes while it is initializing after b
244. opes you load in the printer are tightly constructed and that the folds are sharply creased E NOTE For more information about printing on envelopes see the documentation available with the software program you are using Follow the instructions for your operating system Print on envelopes Windows Print on envelopes Mac OS X Print on envelopes Windows 1 2 3 4 Load envelopes in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the option that opens the printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences On the Layout tab change the orientation to Landscape Print on envelopes 33 Chapter 2 Click the Paper Quality tab and then select the appropriate envelope type from the Paper Size drop down list XX TIP You can change more options for the print job by using the features available on the other tabs in the dialog box Click OK and then click Print or OK to begin printing Print on envelopes Mac OS X 1 Load envelopes in the tray For more information see Load media 2 From the File menu in your software application click Print 3 Make sure the printer you want to use is selected 4 Click the appropriate envelope size in the Paper
245. ou have difficulties printing or connecting to the printer make sure the correct version of the printer driver is set as the default 1 On the computer desktop click Start select Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly a Right click the printer icon and then click Properties Document Defaults or Printing Preferences b On the Ports tab look for a port in the list with a checkmark The version of the printer driver that is connected wirelessly has Standard TCP IP Port as the Port description next to the checkmark 3 Right click the printer icon for the version of the printer driver that is connected wirelessly and then click Set as Default Printer E NOTE Ifthere is more than one icon in the folder for the printer right click the printer icon for the version of the printer driver that is connected wirelessly and then click Set as Default Printer Step 6 Make sure the HP Network Devices Support service is running Windows only To restart the HP Network Device Support service 1 Delete any print jobs currently in the print queue 2 Onthe computer desktop right click My Computer or Computer and then click Manage 3 Double click Services and Applications and then click Services Solve wireless problems
246. ou send E NOTE Before you begin faxing make sure you have set up the printer correctly for faxing You might have already done this as part of the initial setup by using either the control panel or the HP software provided with the printer You can verify the fax is set up correctly by running the fax setup test from the control panel For more information on the fax test see Test fax setup xx TIP If you have problems scanning documents see Solve fax problems This section contains the following topics Send a fax Receive a fax Setup speed dial entries e Change fax settings e Fax and digital phone services Fax over Internet Protocol Use reports Send a fax You can send a fax in a variety of ways Using the printer control panel you can send a black and white or color fax You can also send a fax manually from an attached phone This allows you to speak with the recipient before sending the fax This section contains the following topics e Send a standard fax Senda standard fax from the computer e Send a fax manually from a phone e Send a fax using monitor dialing Send a fax from memory e Schedule a fax to send later e Send a fax to multiple recipients Send a fax in Error Correction Mode Send a standard fax You can easily send a single or multiple page black and white or color fax by using the printer control panel 46 Fax E NOTE Ifyou n
247. our printer to the wireless network try the following suggestions in the order presented Step 1 Make sure your computer is connected to your network Step 2 Make sure that the printer is connected to your network Step 3 Check to see if the firewall software is blocking communication Step 4 Make sure the printer is online and ready Solve wireless problems some models only 149 Chapter 8 Step 5 Make sure the wireless version ofthe printer is set as the default printer driver Windows only Step 6 Make sure the HP Network Devices Support service is running Windows only Step 7 Add hardware addresses to a wireless access point WAP Step 1 Make sure your computer is connected to your network To check a wired Ethernet connection A Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer Usually there are two indicator lights one that is on and another that blinks If your computer has indicator lights check to see if the indicator lights are on If the lights are not on try reconnecting the Ethernet cable to the computer and the router If you still do not see lights there might be a problem with the router the Ethernet cable or your computer Er NOTE Macintosh computers do not have indicator lights To check the Ethernet connection on a Macintosh computer click System Preferences in the Dock and then click Network
248. ower than expected Supported memory card types Secure Digital High Capacity Secure Digital Memory Stick MultiMediaCard MMC e xD Picture Card 178 Technical information Regulatory information The printer meets product requirements from regulatory agencies in your country region This section contains the following topics FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany LED indicator statement Gloss of housing of peripheral devices for Germany Notice to users of the U S telephone network FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement Regulatory information for wireless products Regulatory model number Declaration of conformity Regulatory information 179 Appendix A FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interfe
249. parallel phone systems 219 distinctive ringing 62 distinctive ringing parallel phone systems 205 DSL parallel phone systems 204 fax scenarios 201 fax with parallel phone systems 200 ISDN line parallel phone systems 205 PBX system parallel phone systems 205 separate fax line parallel phone systems 203 shared phone line parallel phone systems 206 test fax 222 voice mail parallel phone systems 207 voice mail and computer modem parallel phone systems 219 Index size scans troubleshoot 134 troubleshoot copy 129 skew troubleshoot copy 129 print 127 scan 133 slow print troubleshoot 84 smeared ink 96 software accessories settings 26 OCR 43 warranty 166 Webscan 42 sound pressure 177 specifications acoustic emissions 177 electrical 177 media 170 network protocols 170 operating environment 177 physical 168 processor and memory 169 storage environment 177 System requirements 169 speed troubleshoot for scanner 131 troubleshoot print 84 speed dial send fax 46 status network configuration page 161 Printer Status Report 161 status icons 13 storage environment specifications 177 streaks troubleshoot copies 129 scan 134 stripes on scans troubleshoot 133 subscriber identification code 61 supplies ordering online 198 Printer Status Report 161 yields 168 support 78 system requirements 169 T technical information copy specifications 175 fax specifications 176 memory card specifications 178
250. phone ports on your computer Before you begin check your computer to see if it has one or two phone ports E NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back e Shared voice fax with computer dial up modem Shared voice fax with computer DSL ADSL modem Shared voice fax with computer dial up modem If you use your phone line for both fax and telephone calls use these instructions to set up your fax There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports Er NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter Set up faxing parallel phone systems 211 Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 7
251. phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack If your telephone system is not using a standard dial tone such as some PBX Systems this might cause the test to fail This does not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an ana
252. print jobs to the printer remotely from mobile devices With this service called HP ePrint you can print from email connected mobile phones netbooks or other mobile devices anywhere anytime For more information see HP ePrint This section contains the following topics e HP Apps Marketsplash by HP HP Apps 70 HP Apps provide a quick and easy way to access store and print business information without a computer Using HP Apps you can gain access to content stored on the Web such as business forms news archiving and more right from the printer s control panel display To use HP Apps the printer needs to be connected to the Internet either using an Ethernet cable or wireless connection Follow the instructions on the printer s control panel to enable and set up this service New Apps are periodically added and you can select and download to the printer s control panel for use For more information visit www hp com go ePrintCenter NOTE Fora list of system requirements for this Web site see HP Web site specifications Web Marketsplash by HP Grow your business using online HP tools and services to create and print professional marketing materials With Marketsplash you can do the following Quickly and easily create amazing professional quality brochures flyers business cards and more Choose from thousands of customizable templates created by award winning business graphic desig
253. print quality becomes unacceptable Good color bars eooocoooQ Example of Good Color Bars All seven bars are solid sharp edged and extend with uniform color all the way across the page the printer is operating correctly A Look at the color bars in the middle of the page There should be seven color bars The color bars should have sharp edges They should be solid not streaked with white or other colors They should be uniform in color throughout The bars correspond to the ink cartridges in the printer as follows Item Cartridge color 1 Black Ink Cartridge 2 Cyan Ink Cartridge 3 Magenta Ink Cartridge 4 Yellow Ink Cartridge Solve a problem Ragged irregularly streaked or faded bars Example of Bad Color Bars The top bar is irregularly streaked or fading Example of Bad Color Bars The top black bar is ragged on one end If any of the bars are ragged irregularly streaked or faded follow these steps 1 N e o P 9 D Make sure the ink cartridges have ink Remove the cartridge corresponding to the streaked bar and make sure it is correctly vented For more information see Replace the ink cartridges Reinstall the cartridge and make sure all the cartridges are correctly latched For more information see Replace the ink cartridges Clean the printhead For more information see Clean the printhead Try another print or reprint the Print Quality Diagnos
254. ption might be called Properties Options Printer Setup Printer or Preferences Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white click the Advanced tab and then change the Print in Grayscale option Click OK Click Print or OK to begin printing Print documents Mac OS X 1 2 3 4 Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Change the print settings for the option provided in the pop up menus as appropriate for your project Er NOTE Click the blue disclosure triangle next to the Printer selection to expand the print dialog box and access these options Click Print to begin printing Print brochures E NOTE You can print from anywhere by using HP s ePrint feature For more information see HP ePrint Follow the instructions for your operating system Print brochures Windows Print brochures Mac OS X Print brochures Windows E NOTE To set print settings for all print jobs make the changes in the HP software Ze Se 32 Print provided with the printer For more information on the HP software see Printer management tools Load paper in the tray For more information see Load media On the File menu in your software applica
255. r open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Ifthe printer is connected with a USB cable disconnect the cable from the printer restart the computer and then reconnect the USB cable to the printer e Shut down the printer restart the computer and then restart the printer Cause Adeleted print job was in the queue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the printer For more information see Clear jams Cause The printer had a paper jam If this did not solve the issue try the next solution Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if itis not already unplugged Check to see if the print carriage moves freely from one side of the printer to the other Do not try to force it to move if it is hung up on something A CAUTION Be careful not to force the print carriage If the carriage is stuck forcing it to move damages the printer Cause The print carriage had stalled If this did not solve the issue try the next solution 88 Solve a problem Solution 9 Check the connection from the printer to your computer Solution Check the connection from the printer to your computer Verify that the U
256. r control panel Clean the automatic document feeder ADF If the automatic document feeder picks up multiple pages or if it does not pick up plain paper you can clean the rollers and separator pad Lift the automatic document feeder cover to access the pick assembly inside the automatic document feeder clean the rollers or separator pad and then close the cover Maintain the printer 27 Chapter 1 If you have lines or dust appearing on scanned documents or faxes clean the plastic strip in the ADF To clean the rollers or separator pad 1 Remove all originals from the document feeder tray 2 Lift the automatic document feeder cover 1 This provides easy access to the rollers 2 and separator pad 3 Automatic document feeder cover Rollers 3 Separator pad 3 Lightly dampen a clean lint free cloth with distilled water then squeeze any excess liquid from the cloth 4 Use the damp cloth to wipe any residue off the rollers or separator pad E NOTE Ifthe residue does not come off using distilled water try using isopropyl rubbing alcohol 5 Close the cover of the automatic document feeder 28 Get started To clean the plastic strip inside the automatic document feeder Use these instructions to clean the plastic strip inside the ADF 1 Turn off the printer and unplug the power cord For more information see Turn off the printer E NOTE Depending how long the printer is unplu
257. r dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smallimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separali delle gpparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rotamaie nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rotiamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en d embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en al momanto de la elininaci n ey
258. r of rings supported by the product The maximum number of rings varies by country region 10 Run a fax test When the phone rings your answering machine answers after the number of rings you have set and then play your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receive the fax if there are no fax tones the printer stops monitoring the line and your answering machine records a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 217 Appendix C 218 Shared voice fax line with computer DSL ADSL modem and answering machine Telephone wall jack Parallel splitter DSL ADSL filter Erol Phone cord provided with the printer connected to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region DSL ADSL modem Computer Answering machine NI OJA Telephone optional EA NOTE You must purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back
259. r the printer scans the pages into memory Send a fax 49 Chapter 5 you can immediately remove the originals from the document feeder tray or scanner glass Ef NOTE You can only send a black and white fax from memory To send a fax from memory 1 xi Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Fax and then touch Fax Settings Touch Scan and Fax Enter the fax number by using the keypad touch za Speed Dial to select a speed dial or touche Call History to select a previously dialed or received number Touch Start Fax The printer scans the originals into memory and sends the fax when the receiving fax machine is available Schedule a fax to send later 50 Fax You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower for example The printer automatically sends your fax at the specified time You can only schedule one fax to be sent at a time You can continue to send faxes normally however while a fax is scheduled Er NOTE You can only send faxes in black and white To schedule a fax from the printer control panel 1 SS Load your originals For additional information see Load an original on the scanner glass or Load an orig
260. rastructure network the printer is set to infrastructure communication mode and communicates with other devices on the network whether the devices are wired or wireless through a WAP WAPs commonly act as routers or gateways on small networks Security settings Network authentication The printer s factory default setting is Open which does not require security for authorization or encryption The other possible values are OpenThenShared Shared and WPA PSK Wi Fi Protected Access Pre Shared Key WPA increases the level of over the air data protection and access control on existing and future Wi Fi networks It addresses all known weaknesses of WEP the original native security mechanism in the 802 11 standard WPA2 is the second generation of WPA security it provides enterprise and consumer Wi Fi users with a high level of assurance that only authorized users can access their wireless networks Data encryption o Wired Equivalent Privacy WEP provides security by encrypting data sent over radio waves from one wireless device to another wireless device Devices on a WEP enabled network use WEP keys to encode data If your network uses WEP you must know the WEP key s it uses E NOTE Shared WEP key encryption is not supported o WPA uses the Temporal Key Integrity Protocol TKIP for encryption and employs 802 1X authentication with one of the standard Extensible Authentication Protocol EAP types available today
261. re an Ethernet cable is not plugged into the back of the printer If an Ethernet cable is plugged into the back then wireless connectivity is disabled 2 Ifthe printer is connected to a wireless network print the printer s Wireless Configuration page For more information see Understand the network configuration page A After the page has been printed check the Network Status and URL Network Status e Ifthe Network Status is Ready the printer is actively connected to a network e Ifthe Network Status is Offline the printer is not connected to a network Run the Wireless Network Test using the instructions at the beginning of this section and follow any recommendations URL The URL shown here is the network address assigned to the printer by your router You need this to connect to the embedded Web server Solve wireless problems some models only 151 Chapter 8 B Check to see if you can access the EWS A After you establish that the computer and the printer both have active connections to a network you can verify if they are on the same network by accessing the printer s embedded Web server EWS For more information see Embedded Web server To access the EWS a On your computer open the Web browser you typically use to access the Internet for example Internet Explorer or Safari In the address box type the URL of the printer as it was shown on the network configuration page for example http 192
262. re proceeding 3 Press the tab on the front of the ink cartridge to release it and then remove it from the slot 4 Remove the new ink cartridge from its packaging by pulling the orange pull tab straight back to remove the plastic wrap from the ink cartridge E NOTE Make sure you remove the plastic wrap from the ink cartridge before installing it in the printer or printing fails 74 Work with ink cartridges NOTE Make sure the plastic tab is entirely removed and that the label is slightly torn revealing the vent channel 6 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot A CAUTION Do not lift the latch handle on the print carriage to install the ink cartridges Doing so can result in incorrectly seated ink cartridges and printing problems The latch must remain down in order to correctly install the ink cartridges Replace the ink cartridges 75 Chapter 7 Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing 7 Repeat steps 3 through 6 for each ink cartridge you are replacing 8 Close the print carriage access door Related topics Order printing supplies online Store printing supplies Ink cartridges can be left in the printer for extended periods of time However to assure optimal ink cartridge health be sure to
263. rence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 8571501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that m
264. ridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solve a problem Solution 3 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the printer Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling For more information see Select print media Cause The wron
265. riginal on the scanner glass Adjust the software settings according to how you plan to use the scanned page Use or make a carrier sheet to protect your originals e Clean the scanner glass See Clean the scanner glass for more information Scan defects are apparent Blank pages Make sure that the original document is placed correctly Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the scanner glass Toolight or dark Try adjusting the settings Be sure to use the correct resolution and color settings The original image might be very light or dark or might be printed on colored paper Solve scan problems 133 Chapter 8 Unwanted lines Ink glue correction fluid or an unwanted substance might be on the scanner glass Try cleaning the scanner glass See Maintain the printer for more information Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass the scanner glass might be dirty or scratched or the lid backing might be dirty Try cleaning the scanner glass and lid backing See Maintain the printer for more information If cleaning does not correct the problem the scanner glass or lid backing might need to be replaced The defects might be on the original and not a result of the scanning process Unclear text Try adjusting the settings Make sure thatthe
266. rint on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the printer To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Inkaccumulated inside the printer where the back of the paper rests during printing If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the printer to dry then try the print job again Cause The excess ink in the printer needed to dry out Poor black text Try the following solutions if the text in your printouts is not sharp and the edges are rough Solution 1 Wait before you attempt to reprint Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Solution 4 Clean the printhead Solution 1 Wait before you attempt to reprint Solution If the black cartridge is new allow time for automatic servicing to clear up the problem Black print quality should start to improve in a few hours If you do not have time to wait you can clean the printhead but this uses more ink and the poor black text may reoccur until automatic servicing is allowed to complete Cause Many bl
267. rint quality troubleshooting 99 Chapter 8 Ink is not filling the text or graphics completely 100 Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the ink levels Solution 3 Check the print settings Solution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply are not covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cart
268. rinter control panel is turned on Solve fax problems 145 Chapter 8 The computer cannot receive faxes Fax to PC and Fax to Mac Check the following if you have set up Fax to PC or Fax to Mac and if the printer is connected to your computer using a USB cable Cause The computer selected to receive faxes is turned off Solution Make sure the computer selected to receive faxes is switched on at all times Cause Different computers are configured for setup and receiving faxes and one of them may be switched off Solution If the computer receiving faxes is different from the one used for setup both computers should be switched on at all times Cause Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes Solution Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes Solve problems using HP Web sites and services This section provides solutions to common problems using HP Web sites and services e Solve problems using HP Web services Solve problems using HP Web sites Solve problems using HP Web services If you are having problems using the HP Apps or other Web services from the printer s control panel check the following Make sure the printer is connected to the Internet Er NOTE To use the printer s Web features the printer must be connected to the Internet either using an Ethernet cable or wireless connection
269. rinter is printing very slowly Solution 1 Use a lower print quality setting Solution 2 Check the ink levels Solution 3 Contact HP support Solution 1 Use a lower print quality setting Solution Check the print quality setting Best and Maximum dpi provide the best quality but are slower than Normal or Draft Draft provides the fastest print speed Cause The print quality was set to a high setting If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels Cause Theink cartridges might have insufficient ink Insufficient ink may cause the printhead to overheat When the printhead overheats the printer slows down to allow it to cool If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printer
270. rinthead warranty see Ink cartridge warranty information If the problem persists after you replace the cartridge contact HP support For more information see HP support Cartridge Problem The ink cartridge identified in the message is missing damaged or inserted into the wrong slot in the printer Er NOTE Ifthe cartridge is identified in the message as incompatible see HP supplies and accessories for information about obtaining cartridges for the printer 234 Errors Windows To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn the printer off and on Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contacts Solution 4 Replace the ink cartridge Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed 1 2 5 Make sure the printer is turned on Open the print carriage access door 225 Ef NOTE Wait until the print carriage stops moving before proceeding Press the tab on the front of the ink cartridge to release it and then remove it from the slot Slide th
271. riq ix Xatt Pieta MSDO8 Malta South Africa Hewlett Packard South Africa Ltd 12 Autumn Street Rivonia Sandton 2128 Republic of South Africa Technical information Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated Warranty information 167 Appendix A Printer specifications 168 This section contains the following topics Physical specifications Printer features and capacities Processor and memory specifications System requirements Network protocol specifications Embedded Web server specifications Media specifications Print resolution Copy specifications Fax specifications Scan specifications HP Web site specifications Operating environment Electrical requirements Acoustic emission specification Memory card specifications Physical specifications Size width x depth x height Printer 476 1 x 409 3 x 258 3 mm 18 7 x 16 1 x 10 2 inches Printer with duplexer 476 1 x 449 5 x 258 3 mm 18 7 x 17 7 x
272. rmation Scanner did nothing e Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor e Scan defects are apparent Scanner did nothing Check the original Make sure that the original is placed on the scanner glass correctly For more information see Load an original on the scanner glass Check the printer The printer might be coming out of PowerSave mode after a period of inactivity which delays processing a short while Wait until the printer displays the Home screen Check the HP software Make sure the HP software provided with the printer is correctly installed 130 Solve a problem Scan takes too long Check the settings o If you set the resolution too high the scan job takes longer and results in larger files To obtain good results when scanning or copying do not use a resolution that is higher than needed You can lower the resolution to scan more quickly If you acquire an image through TWAIN you can change the settings so that the original scans in black and white See the onscreen Help for the TWAIN program for information Check the status of the printer If you sent a print or copy job before you tried to scan the scan starts if the scanner is not busy However the printing and scanning processes share memory which means that the scan might be slower Part of the do
273. rmation see the online Help provided with the scanning software Scan to a memory card To scan an original to a computer from the printer control panel Use these steps to scan an original to a memory card 1 o Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Insert a memory card For more information see Insert a memory card Touch Scan and then select Memory Device Touch Document Type to select the type of document you want to save Make changes to scan options if needed Touch Start Scan Scan using Webscan Webscan is a feature of the embedded Web server that lets you scan photos and documents from your printer to your computer using a Web browser This feature is available even if you did not install the printer software on your computer 42 To scan using Webscan 1 Scan Load your original print side down in the right front corner of the glass or in the ADF For more information see Load an original on the scanner glass or Load an original on the scanner glass or Load an original in the automatic document feeder ADF Open the embedded Web server For more information see Embedded Web server Click the Scan tab click Webscan in the left pane make selections for options and then click Start Scan Scanning documents as ed
274. rts on the printer Incoming UDP ports 137 138 161 427 Outgoing TCP ports 137 139 427 9100 9220 9500 The ports are used for the following functions Printing UDP ports 427 137 161 TCP port 9100 Photo card upload UDP ports 137 138 427 TCP port 139 Scanning UDP port 427 TCP ports 9220 9500 HP printer status UDP port 161 Configure your firewall to work with printers 155 Chapter 8 Faxing e UDP port 427 TCP port 9220 HP printer installation UDP port 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer This section contains the following topic e EWS cannot be opened E NOTE Touse the EWS the printer must be connected to a network using either an Ethernet or a wireless connection some models only You cannot use the EWS if the printer is connected to a computer with a USB cable EWS cannot be opened Check your network setup Make sure you are not using a phone cord or a crossover cable to connect the printer to the network Make sure the network cable is securely connected to the printer Make sure the network hub switch or router is turned on and working correctly Check the computer Make sure the computer that you are using is connected to the network NOTE Touse the EWS the printer must be connected to a network using either an Ethernet or a wireless connection some mode
275. rts on your computer Before you begin check your computer to see if it has one or two phone ports E NOTE f your computer has only one phone port you must purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone optional Answering machine Olio loi Computer with modem 216 Additional fax setup continued Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region Remove the white plug from the port labeled 2 EXT on the back of the printer Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Unplug your answering machine from the telephone wall jack and connect it to the port labeled OUT on the ba
276. s o Media that is damaged curled or wrinkled Media with cutouts or perforations Media that is heavily textured embossed or does not accept ink well o Media that is too lightweight or stretches easily Media that contains staples or clips NOTE To scan copy or fax documents that contain pages that do not conform to these guidelines use the scanner glass For more information see Load an original on the scanner glass Load an original on the scanner glass You can copy scan or fax up to Letter or A4 size originals by loading them on the glass NOTE Many ofthe special features do not work correctly if the glass and lid backing are not clean For more information see Maintain the printer To load an original on the scanner glass Use these steps to load an original on the scanner glass 1 Lift the scanner lid 2 Load your original print side down AC TIP Formore help on loading an original refer to the engraved guides along the edge of the glass 18 Get started y E D 3 Close the lid Load an original in the automatic document feeder ADF You can copy scan or fax a one sided single or multiple page A4 or Letter size document by placing it in the automatic document feeder tray A CAUTION Do notload photos in the ADF this might cause damage to your photos E NOTE Two sided Legal size documents cannot be scanned copied or faxe
277. s of a sheet of paper automatically For information on using the duplexer see Print on both sides duplexing To install the duplexer A Angle the duplexer to the left side of the printer Push in the right side of the duplexer until it clicks Install the accessories some models only 25 Chapter 1 Turn on accessories in the printer driver To turn on accessories on Windows computers To turn on accessories on Macintosh computers To turn on accessories on Windows computers 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Right click the printer icon and then click Properties 3 Select the Device Settings tab Click the accessory that you want to turn on click Installed from the drop down menu and then click OK To turn on accessories on Macintosh computers The Mac OS automatically turns on all accessories in the printer driver when you install the printer software If you add a new accessory follow these steps Mac OS X 1 Open the System Preferences and then select Print amp Fax 2 Click Options amp Supplies 3 Click the Driver tab 4 Select the options you want to install and then click OK Maintain the printer This section provides instructions for keeping the printer in top working condition Perform these maintenance procedures as necessary Clean the scanner glass e Clean
278. same line Case E Shared voice fax line Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received Case H Shared voice fax line with computer modem Case Shared voice fax line with answering machine Case J Shared voice fax line with computer modem and answering machine Case K Shared voice fax line with computer dial up modem and voice mail Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the printer This is important because you might need to connect some of your existing office equipment directly to the printer and you might also need to change some fax settings before you can fax successfully 1 Determine if your telephone system is serial or parallel see Set up faxing parallel phone Systems a Serial type telephone system See Serial type fax setup b Parallel type telephone system Go to step 2 2 Select the combination of equipment and services sharing your fax line DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region PBX A private branch exchange PBX phone system or an integrated services digital network ISDN system Distinctive ring service A distinctive ring service through your telephone company provides
279. send an e mail or access the Internet Check to see if another process has caused an error Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the printer does not send or receive a fax until the error condition is resolved The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For more information see Send a fax in Error Correction Mode If you are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you cannot fax successfully For more information see Case B Set up the printer with DSL Make sure the printer is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones If you are using either a private branch exchange PBX or an integrated services digital network ISDN converter terminal adapter make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country r
280. sert a memory card Install the accessories some models only Maintain the printer Turn off the printer NOTE If you are using the printer with a computer running Windows XP Starter Edition Windows Vista Starter Edition or Windows 7 Starter Edition some features might not be available For more information see Operating system compatibility Accessibility The printer provides a number of features that make it accessible for people with disabilities Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system s accessibility options and features The software also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the HP software functions can be executed through keyboard commands The HP software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this printer and HP s commitment to product accessibility
281. set up the printer to answer incoming calls that have a specific ring pattern If you connect the printer to a line with distinctive ring have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the printer detects the specified ring pattern it answers the call and receives the fax XX TIP You can also use the Ring Pattern Detection feature in the printer s control i panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls If you do not have a distinctive ring service use the default ring pattern which is All Rings 62 Fax E NOTE The printer cannot receive faxes when the main phone number is off the hook To change the answer ring pattern for distinctive ring 1 2 3 4 5 9 Verify that the printer is set to answer fax calls automatically Touch right arrow fie and then select Setup Touch Fax Setup and then select Advanced Fax Setup Touch Distinctive Ring A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line Touch Yes to continue Do one of the following Touch the ring pattern assigned by your telephone company to
282. ss B5 182 x 257 mm 7 17 x v 10 12 inches HV 101 x 180 mm 4 0 x 7 1 inches v Cabinet size 120 x 165 mm 4 7 x 6 5 v inches 13 x 18 cm 5 x 7 inches v Borderless cabinet 120 x 165 mm 4 7 x v 6 5 inches Borderless 13 x 18 cm 5 x 7 inches y Envelopes U S 10 Envelope 105 x 241 mm 4 12 y x 9 5 inches C6 Envelope 114 x 162 mm 4 5 x 6 4 vi inches Japanese Envelope Chou 3 120 x 235 v mm 4 7 x 9 3 inches Japanese Envelope Chou 4 90 x 205 v mm 3 5 x 8 1 inches Monarch Envelope v Card Envelope 111 x 162 mm 4 4 x 6 v inches No 6 3 4 Envelope 91 x 165 mm 3 6 x v 6 5 inches Cards Index card 76 2 x 127 mm 3x 5 inches v Index card 102 x 152 mm 4 x 6 inches y v Printer specifications 171 Appendix A continued Media size Index card 127 x 203 mm 5 x 8 inches Input tray Duplexer some models v ADF A6 card 105 x 148 5 mm 4 13 x 5 83 inches Borderless A6 card 105 x 148 5 mm 4 13 x 5 83 inches Hagaki 100 x 148 mm 3 9 x 5 8 inches Ofuku hagaki Borderless hagaki 100 x 148 mm 3 9 x 5 8 inches NIN NEN NES Photo media Photo media 102 x 152 mm 4 x 6 inches Photo media 5 x 7 inches Photo media 8 x 10 inches Photo media 10 x 15 cm Photo L 89 x 127 mm 3 5 x 5 inches 2L 178 x 127 mm 7 0 x 5 0 inches Borderless photo media 102 x 152 mm 4 x 6 inches
283. ssle of dealing with bulky paper files In addition you can turn off fax printing altogether saving money on paper and ink as well as helping reduce paper consumption and waste For more information see Receive faxes to your computer Fax to PC and Fax to Mac HP Digital Solutions 15 Chapter 1 Select print media The printer is designed to work well with most types of office media It is best to test a variety of print media types before buying large quantities Use HP media for optimum print quality Visit the HP Web site at www hp com for more information about HP media HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers This section contains the following topics Recommended papers for printing and copying e Recommended papers for photo printing Tips for selecting and using media Recommended papers for printing and copying 16 If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might
284. ssseseeeeeee eene enne 35 Print DPOF PROS EE 36 Print on special and custom size paper enm eene nem nennen 36 Print on special or custom size paper Mac OS X een 37 Set up custom sizes Mac OS X eene nnne ennemis 37 Print borderless documents 1 corri etie edere teen dede deben terae eene vens 37 Print borderless documents Windows seem menn 38 Print borderless documents Mac OS X eee eene 38 Scan Scan an Sfiga en RE 41 Scan ER Tu OTTEN 41 Scari tO E ut BEE 42 Scan Using WebSCaLi 5 ipea Det e eege de EE 42 Scanning documents as editable text 43 Copy Copy Eelore inc 44 Change ee VE Lu ET 44 Fax LEM p 46 SONG a Eir lale Eich CT 46 Send a standard fax from the Computer 47 Send a fax manually from a phone 48 Send a fax using monitor dialing oo eee cece e ee eeee ee ee eeaeeeeeeaaeeeeeeeeeeeesaeeeeeseaeeeseeenaeees 49 Send a fax MOM MeMO yis EE 49 schedule a fax to send later 2 ee eot pore Dee eee 50 Send a fax to multiple recipients 21er inneren eerte eee ener nere edades 51 Send a fax in Error Correction Mode 51 Contents 6 7 Recelve a fax eie epe Ue dtu de dd e I este rdiet vea deti idet haett detis 52 Receive a fax manually or ge tenet tee een hii Ee R Exe ae e Ped ee ees 52 Set up backup fax eter eit Ete nte rere n EE ASSEN 53 Reprint received faxes from memonm eee 53 Poll to fec lve aTax
285. stack of envelopes correctly e Solution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctly Solution Loada stack of envelopes in the input tray according to the image below DE Print troubleshooting 85 Chapter 8 Make sure that you remove all paper from the input tray before loading the envelopes Cause A stack of envelopes was loaded incorrectly If this did not solve the issue try the next solution Solution 2 Check the envelope type Solution Do notuse shiny or embossed envelopes or envelopes that have clasps or windows Cause The wrong type of envelope was loaded If this did not solve the issue try the next solution Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes Cause The flaps might get caught in the rollers Borderless printing Borderless printing produces unexpected results Borderless printing produces unexpected results Solution Try printing the image from the photo imaging software that came with the printer Cause Printing a borderless image from a non HP software application produced unexpected results The printer is not responding or nothing happens when try to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve
286. status To print the Last Fax Transaction report 1 Touch right arrow bk and then select Setup 2 Touch Fax Setup touch down arrow and then select Fax Reports 3 Touch Last Transaction Print a Caller ID Report Use the following procedure to print a list of Caller ID fax numbers To print a Caller ID History Report 1 Touch right arrow bk and then select Setup 2 Touch Fax Setup touch down arrow and then select Fax Reports 3 Touch down arrow and then select Caller ID Report View the Call History Use the following procedure to view a history of all the calls placed from the printer E NOTE The call history cannot be printed You can only view it from the printer s control panel display 68 Fax To view the Call History 1 Touch right arrow bk and then select Fax Touch Call History Use reports 69 Web The printer offers innovative Web enabled solutions that can help you quickly access the Internet obtain documents and print them faster and with less hassle and all without using a computer In addition you can use a Web service Marketsplash by HP to create and print professional quality marketing materials E NOTE To use these Web features the printer must be connected to the Internet either using an Ethernet cable or wireless connection You cannot use these Web features if the printer is connected using a USB cable NOTE In addition to these solutions you can send
287. t paper type or date stamp and then select Done c Touch Print The preview screen appears You have options on this screen to adjust the settings or add more photos Touch the right and left arrows to preview all photos d Touch Print to print all the photos on the memory card Print photos 35 Chapter 2 or a Touch a photo you want to print The photo enlarges and gives you several editing options Touch the up and down arrows to specify the number of copies you want to print Touch the Full Screen icon to enlarge the photo to fill the screen Touch Edit to make changes to the photo before printing such as Rotate Crop and Red Eye Removal b When you are finished making changes to the photo touch Done The preview image of the selected photo appears c Touch one of the following options Touch Add More to select and edit more photos Touch Settings to make changes to the way the photos are printed such as layout paper type and date stamp and then select Done Touch Print to print the selected photos Print DPOF photos Camera selected photos are photos you marked for printing with your digital camera Depending on your camera the camera might identify page layout number of copies rotation and other print settings The printer supports the Digital Print Order Format DPOF file format 1 1 so you do not have to reselect the photos to print When you print camera selected photos the prin
288. t and intense as you expected Solution 1 Check the print settings Solution 2 Check the paper type Solution 3 Check the ink levels Solution 4 Clean the printhead Solution 5 Contact HP support Solve a problem Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the printer Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution
289. t angles or perpendicular to the direction that the paper moved through the printer Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settings Solution 3 Check the ink levels Solution 4 Align the printhead Solution 5 Clean the printhead Solution 6 Contact HP support Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load media Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Check your print settings Solution Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Check the media settings Make sure the media selected matches the media loaded in the printer Cause The print quality setting on the printer was set too low If this did not solve the issue try the next solution Solution 3 Check the ink levels Solution Check the estimated ink levels in the ink cartridges E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not
290. t purchasing HP products in your country You can find the ink cartridge number in the following places nthe embedded Web server by clicking the Tools tab and then under Product Information clicking Ink Gauge For more information see Embedded Web server On the label of the ink cartridge you are replacing On the printer status page see Understand the Printer Status Report Er NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so 198 HP supplies and accessories HP media To order media such as HP Premium Paper go to www hp com HP recommends plain papers with the ColorLok logo for printing everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks amp dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers Supplies 199 Additional fax setup After completing all the steps in the getting started guide use the instructions in this section to complete your fax setup Keep your getting started guide for later use In this section you learn how t
291. t securely on a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 7 If the product does not operate normally see Solve a problem 8 There are no user serviceable parts inside Refer servicing to qualified service personnel Contents 1 Get started pYeertti MEE 9 EGCO TIDS iR ERR et baee st ae bl a rette EES aS 10 Understand the printer Darts 10 dnd AE 10 Printing supplies are 11 Back View Rm 11 Use th printercontrol panels irela eee I bee tee erige due 12 Overview of buttons and Wobts emm nennen 12 Control panel display ons 13 Change printer settinigs ee eege dere etre teet CU eaa e deo doo PUn 14 select the mode eee eee 14 Change printer settings eene enne eren nennen nis r eset nene 15 Finding the printer model number 15 HP Digital SolUtions EE 15 Ee print E EE 16 Recommended papers for printing and Copving nn 16 Recommended papers for photo printing nn 17 Tips for selecting and using media 18 Load an original on the Scanner dolass em eene rennen 18 Load an original in the automatic document feeder ADF sss 19 POA WMS Ma Rep Et 20 Load standard size media 5 2 ce des te neni ee nel doe nested 20 Load envelopes tbe ati t Pea tdt HE sonnet cela sot t er ote io ute io cede safe ta 22 Load cards and photo paper em cc dm te ii deii de cave eee ne
292. t until the print carriage stops moving before proceeding 3 Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down 5 Press down on any cartridges that are sticking up They should snap down into place 6 Ifan ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error has gone away Ifthe error has gone away stop troubleshooting here The error has been resolved Ifthe error has not gone away proceed to the next step If none ofthe ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error and then press the tab on the ink cartridge to release it from the slot 8 Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink cartridge did not make a snapping noise the tab might need to be readjusted 9 Remove the ink cartridge from the slot 10 Gently bend the tab away from the ink cartridge gt D A CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches 11 Reinstall the ink cartridge It should now snap down into place 12
293. tab is pointing towards the front of the printer NOTE Do notload paper while the printer is printing Slide the media guides in the tray to adjust them for the media size that you have loaded Lower the output tray Pull out the tray extender RE e M Vm ey E pom A o i AECH Teen Load transparencies To load transparencies Use these instructions to load transparencies 1 2 3 Lift the output tray Slide the paper width guide out as far as possible Insert the transparencies rough side or print side down along the right of the main tray Make sure the adhesive strip is pointing towards the back of the printer and that the stack of transparencies aligns with the right and back edges of the tray Also make sure the stack does not exceed the line marking in the tray E NOTE Do notload paper while the printer is printing Slide the media guides in the tray to adjust them for the media size that you have loaded Load media 23 Chapter 1 5 Lower the output tray 6 Pull out the tray extender Load custom size media To load cards and photo paper Use these instructions to load custom size media A CAUTION Use only custom size media that is supported by the printer For more information see Media specifications 1 Lift the output tray 2 Slide the paper width guide out as far as possible 3 Insertthe media print side down along the right of the main tray
294. tains the following topics Guidelines for printing on both sides of a page e Perform duplexing Guidelines for printing on both sides of a page Always use media that conforms to the printer specifications For more information see Media specifications e Specify two sided printing options in your application or in the printer driver Do not print on both sides of transparencies envelopes photo paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams might occur with these media types Several kinds of media require a specific orientation when you print on both sides of a page These include letterhead preprinted paper and paper with watermarks and prepunched holes When you print from a computer running Windows the printer prints the first side of the media first Load the media with the print side facing down For auto duplexing when printing finishes on one side of the media the printer holds the media and pauses while the ink dries Once the ink dries the media is pulled back into the printer and the second side is printed When printing is complete the media is dropped onto the output tray Do not grab it before printing is complete You can print on both sides of supported custom sized media by turning the media over and feeding it into the printer again For more information see Media specifications Perform duplexing E NOTE You can perform manual duple
295. tend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Solve fax problems 137 Chapter 8 The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and
296. teps 1 2 If the printer was recently transported at a high altitude try a printhead cleaning If the printer was not recently transported try printing another Print Quality Diagnostic report This uses less ink than a printhead cleaning but if it is not effective try a cleaning Retry the Print Quality Diagnostic report If the colors seem to be improving continue cleaning If the colors get worse contact HP the printhead may need to be replaced 116 Solve a problem Large Black Font Text Look at the large font text above the color blocks ABCDEFG abcdefg The type should be sharp and clear If the type is jagged try aligning the printer If there are streaks or smears of ink clean the printhead ABCDEFG abcdefg Example of good Large Font Type The letters are sharp and clear the printer is operating correctly I ABCDEFG abcdefg Example of bad Large Font Type The letters are jagged align the printer I ABCDEFG abcdefg Example of bad Large Font Type The letters are smeared clean the printhead and check if the paper is curled To avoid curl store all paper flat in a resealable bag ABCDEFG abcdefg Example of bad Large Font Type The letters are ragged on one end clean the printhead If this defect occurs right after a new black cartridge is installed the printer s automatic servicing routines may solve the problem in a day or so using less ink than a printhead cleaning
297. ter To clean the electrical contacts in the printer a Lightly dampen a clean lint free cloth with bottled or distilled water b Clean the electrical contacts in the printer by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no ink shows on the cloth c Wipe the area dry with a dry lint free cloth before proceeding to the next step 8 Make sure the latch handle is raised and then reinsert the printhead d Le e E ENS a D ae N ke F ae 9 Carefully lower the latch handle f NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in orderto correctly install the ink cartridges Print quality troubleshooting 123 Chapter 8 10 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot 11 Close the ink cartridge door Advanced ink cartridge maintenance This section contains the following topics e Clean the sensor windows on the ink cartridges Clean the sensor windows on the ink cartridges If the problem is not resolved printing can continue but the ink system behavior might change A CAUTION The cle
298. ter s print settings do not apply the DPOF settings for page layout and number of copies override those of the printer E NOTE Not all digital cameras enable you to tag your photos for printing See the documentation that came with your digital camera to see if your camera supports DPOF file format 1 1 To print camera selected photos using the DPOF standard 1 Insert your memory card into the appropriate slot on the printer 2 When prompted do one of the following Touch OK to print all DPOF tagged photos Touch No to bypass DPOF printing Print on special and custom size paper If your application supports custom size paper set the size in the application before printing the document If not set the size in the printer driver You might need to reformat existing documents to print them correctly on custom size paper Use only custom size paper that is supported by the printer For more information see Media specifications 36 Print NOTE With certain types of paper you can print on both sides of a sheet of paper called two sided printing or duplex printing For more information see Print on both sides duplexing Follow the instructions for your operating system Print on special or custom size paper Mac OS X Set up custom sizes Mac OS X Print on special or custom size paper Mac OS X E NOTE Before you can print on custom size paper you must set up the custom size
299. the exterior Clean the automatic document feeder ADF Clean the scanner glass 26 Ef NOTE Dustor dirt on the scanner glass scanner lid backing or scanner frame can slow down performance degrade the quality of scans and affect the accuracy of special features such as fitting copies to a certain page size To clean the scanner glass 1 Turn the printer off For more information see Turn off the printer 2 Liftthe scanner lid Get started 3 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner Dry the glass with a dry soft lint free cloth A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass CAUTION Donotspray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 4 Close the scanner lid and turn on the printer Clean the exterior A WARNING Before cleaning the printer turn off the power and unplug the power cord from the electrical socket Use a soft damp lint free cloth to wipe dust smudges and stains off of the case The exterior of the printer does not require cleaning Keep fluids away from the interior of the printer as well as from the printe
300. the paper width guide out as far as possible 20 Get started 3 Insertthe media print side down along the right of the main tray Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray f NOTE Do notload paper while the printer is printing 4 Slide the media guides in the tray to adjust them for the media size that you have loaded 5 Lower the output tray 6 Pull out the tray extender Load media 21 Chapter 1 Load envelopes To load envelopes Use these instructions to load an envelope 1 Lift the output tray 2 Slide the paper width guide out as far as possible 3 Loadenvelopes according to the graphic Make sure the stack of envelopes does not exceed the line marking in the tray i E NOTE Do not load paper while the printer is printing 4 Slide the media guides in the tray to adjust them for the media size that you have loaded 5 Lower the output tray 6 Pull out the tray extender Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper 1 Lift the output tray 2 Slide the paper width guide out as far as possible 22 Get started Insert the media print side down along the right of the main tray Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray If the photo paper has a tab along one edge make sure the
301. the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP support Go to www hp com support If prompted select your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again Solve fax problems 135 Chapter 8 Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord suppl
302. tic report If the problem still occurs but cleaning seems to have helped clean again If cleaning does not solve the problem replace the cartridge that corresponds to the ragged bar If replacing the ink cartridge does not help contact HP the printhead may need to be replaced Preventing the problem that causes ragged bars on the Print Quality Diagnostic report Avoid leaving opened ink cartridges outside of the printer for an extended period of time Wait until a new cartridge is ready to be installed before removing an old ink cartridge Print quality troubleshooting 115 Chapter 8 Regular white streaks in the bars If any of the color bars show regular white streaks follow these steps White streaks The print quality bars have white streaks in them i N d If the Print Quality Diagnostic report reads PHA TTOE 0 align the printer For more information see Align the printhead If PHA TTOE is not 0 or aligning does not help clean the printhead For more information see Clean the printhead Print another Print Quality Diagnostic report If the streaking is still there but seems better try another cleaning If the streaking gets worse contact HP the printhead may need to be replaced Bar colors are not uniform Print quality bars are not uniform The bars have lighter or darker portions in them If the color of any of the bars is not uniform follow these s
303. tice to users in Canada Notice to sers in TalWan eerte ences tienen tnter dene h opas ne BER E deca Ras European Union regulatory pnoflce eee 186 Regulatory model number 186 Declaration of CON OM V 2 ects eel ee e pet gebe t oe Loa asses entation 187 Contents C D Environmental product stewardship program 189 Paper se mee Rer at e e pee tee 189 tum m 189 Material safety data abeets eren esent nns 189 Fecycling progratm 5 2 EES eS 189 HP inkjet supplies recycling program 189 Disposal of waste equipment by users in private households in the European BD P 190 Power CONSUMPTION eene AT 190 Chemical Substances 7 deseen re teen t dei eet E n eset e ne ue e ER Fonda een 191 RoHS notices China only 191 Third party licenses oon obe i stunt oM titu doces ied 192 HP Officejet 6500A E710 e All in One series ee 192 HP supplies and accessories Order printing supplies onlme nennen nnne 198 IW I Geet at he bee E la ecb in eee ti eaten 198 INK CAMA GOS cise sees dEr eee sen EEN dg 198 FIP UE 199 Additional fax setup Set up faxing parallel phone ovsiems eee eeeeeeeeeeaeaeeeeeeeeseseneeeaeeeeeeeeeeeees 200 Choose the correct fax setup for your home or office 201 Case A Separate fax line no voice calls recehyed eee eeeseeeeeeeenteeeeesteeeeeeeneeeeeeenaas 203 Case B Set up the printer with DI 204 Case C Set
304. tion click Print Make sure the printer you want to use is selected To change settings click the option that opens the printerProperties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white click the Advanced tab and then change the Print in Grayscale option Click OK Click Print or OK to begin printing Print brochures Mac OS X 1 2 3 4 Load paper in the tray For more information see Load media From the File menu in your software application click Print Make sure the printer you want to use is selected Click Paper Type Quality from the pop up menu located below the Orientation setting and then select the following settings Paper Type the appropriate brochure paper type Quality Normal or Best f NOTE Click the blue disclosure triangle next to the Printer selection to access these options Select any other print settings that you want and then click Print to begin printing Print on envelopes When choosing envelopes avoid envelopes that have a very slick finish self stick adhesives clasps or windows Also avoid envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged Make sure the envel
305. tion issues Understand the Printer Status Report Understand the network configuration page Clear jams HP support 78 If you have a problem follow these steps 1 Check the documentation that came with the printer 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date printer information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the HP printer e Valuable troubleshooting information for common problems Proactive printer updates support alerts and HP newsgrams that are available when you register the HP printer For more information see Obtain electronic support Call HP support Support options and availability vary by printer country region and language For more information see HP support by phone Solve a problem Obtain electronic support To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support This Web site also offers technical support drivers supplies ordering information and other options such as e Access online support pages e Send HP an e mail message for answers to your questions e Con
306. to connect other telecom devices to the wall jack where you plug in the printer You might need to connect the supplied phone cord to the adapter provided for your country region If your country region is listed in the table below you might have a parallel type telephone System In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the printer E NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the printer to connect it to the telephone wall jack Table C 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Additional fax setup Countries regions with a parallel type phone system continued Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company This section contains the following topics Choose the correct fax setup for your home or office Case A Separate fax line no voice calls received Case B Set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line Case D Fax with a distinctive ring service on the
307. to prompts as you dial For more information see Send a fax using monitor dialing The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax machine might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems 144 Solve a problem Fax tones are recorded on my answering machine Solution When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer as described in Case Shared voice fax line with answering machine If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine If the answering machine and the printer are set to the same number of rings to answer both devices answer the call and fax tones are recorded on the answering machine Set your answering machine to a low number of rings and the printer to answer inthe maximum num
308. to avoid jams see Clear ams The printer is out of paper The default tray is empty Load more paper and then press OK For more information see Load media Printer Offline The printer is currently offline While offline the printer cannot be used To change the printer s status complete the following steps 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers If the printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details If the printer is Offline right click the printer and click Use Printer Online Try using the printer again Printer Paused The printer is currently paused While paused new jobs are added to the queue but are not printed To change the printer s status complete the following steps 236 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers If the printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details Errors Windows 3 If the printer is Paused right click the printer and click Resume Printing 4 Tryusing the printer again Document failed to print The printer could not print the document because a problem occurred in the printing system For information about so
309. ts derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 194 Technical information This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright c 1998 2006 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provide
310. ubleshoot 130 graphics incompletely filled on copies 129 look different from original scan 133 H hardware fax setup test 135 head 111 header fax 61 Help 14 Hewlett Packard Company notices 3 HP software uninstall from Mac OS X 229 uninstall from Windows 228 HP Utility Mac OS X opening 230 humidity specifications 177 l ink low 93 streaks on the back of paper 108 ink cartridge 124 ink cartridge door locating 11 ink cartridge latch locating 11 ink cartridges check ink levels 73 locating 11 low ink 93 ordering online 198 part numbers 198 replace 73 supported 168 tips 72 240 warranty 166 yields 168 ink level icons 13 ink levels check 73 installation accessories 25 duplexer 25 hardware installation suggestions 157 HP software installation suggestions 158 troubleshooting issues 157 Internet Protocol fax using 65 IP address checking for printer 157 IP settings 224 ISDN line set up with fax parallel phone systems 205 J jams clear 162 media to avoid 18 paper 162 164 L language printer 168 light images troubleshoot copies 129 scans 133 lights control panel 12 line condition test fax 139 lines copies troubleshoot 129 scans troubleshoot 133 134 link speed setting 224 load photo 22 24 tray 20 22 load cards 22 24 load envelopes 22 load media 20 load transparencies 23 log fax print 68 M Mac OS custom size paper 37 Print borderless 38 Print photos 34 print settings
311. uch Fax Setup and then select Speed Dial Setup 3 Touch Add Edit Speed Dial and then touch the speed dial entry you wantto change Set up speed dial entries 59 Chapter 5 4 If you want to change the fax number type the new number and then touch Next NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix 5 f you want to change the name of the speed dial entry type the new name and then touch Done Set up and change group speed dial entries You can store groups of fax numbers as group speed dial entries To set up group speed dial entries E NOTE Before you can create a group speed dial entry you must have already created at least one speed dial entry On the printer s control panel touch right arrow li and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Group Speed Dial and then touch an unused entry number Touch the speed dial entries you want to include in the group speed dial entry and then touch OK Type the name for the speed dial entry and then touch Done BUB o To change group speed dial entries 1 On the printer s control panel touch right arrow fli and then touch Setup 2 Touch Fax Setup and then select Speed Dial Setup 3 Select Group Speed Dial and then touch the entry you want to change 4 If you want to add or remo
312. udor a preservar Gier naturales y a garanfizar que el reside prole la salud y el medio ambiente Si desea informacion adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en conlacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la fienda donde edquin el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho abalu ozna uje e tento produkt nesm b t likvidov n prestim vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude pled no k likvidaci do stanoven ch Sech mis ur en ch k recyklaci vyslou ilych elekr k ch a elektronick ch za zen likvidace vyslou il ho za zen samostatn m Sen recyklaci napom h zachov n phirodnich s t a majifuje e recy ace probshne abeng chr nicim idsk zdrav Stage Dal informace o tom kam mele t zarizeni p edat k recyklaci miele z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produket eller p dels emballage indikerer at produkte ikke m boriskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at boriskaffe affaldsudst ved at aflevere det p der beregnede indsamlingssteder med
313. upported media types and weights Tray Type Input tray Paper Weight 60 to 105 g m 16 to 28 Ib bond Capacity Up to 150 sheets of plain paper 15 mm or 0 59 inch stacked Transparencies Up to 55 sheets 15 mm or 0 59 inch stacked Photo media Labels 280 g m 75 Ib bond Up to 40 sheets 12 mm or 0 47 inch stacked Up to 40 sheets Printer specifications 173 Appendix A continued Tray Type Weight Capacity 8 mm or 0 31 inch stacked Envelopes 75 to 90 g m Up to 15 sheets 20 to 24 Ib bond 8 mm or 0 31 inch envelope stacked Cards Up to 200 g m Up to 40 cards 110 Ib index 8 mm or 0 31 inch stacked Output tray All supported media Up to 100 sheets of plain paper text printing Automatic Paper 60 to 75 g m 16 to 20 Ib 35 sheets Document bond Feeder Set minimum margins The document margins must match or exceed these margin settings in portrait orientation A 3 A o Y O i o Gelb kg o Fa Media 1 Left 2 Right 3 Top 4 Bottom margin margin margin margin U S Letter 3 0 mm 3 0 mm 3 0 mm 0 125 3 0 mm 0 125 0 125 inches 0 125 U S Legal inches inches inches A4 U S Executive U S Statement B5 A5 Cards Custom size media Photo media Envelopes 3 0 mm 3 0 mm 3 0 mm 0 125 14 4 mm 0 125 0 125 inches 0 568 inches inches inches 174 Technical information E NOTE Only Mac OS
314. ur firewall to work with printers A personal firewall which is security software running on your computer can block network communication between your printer and your computer If you are having problems such as Printer not found when installing HP software Unable to print print job stuck in queue or printer goes offline Scan communication errors or scanner busy messages Unable to see printer status on your computer The firewall might be preventing your printer from notifying computers on your network where it can be found If the HP software cannot find the printer during installation and you know the printer is on the network or you have already successfully installed HP software and experience problems try the following 1 Ifyou are using a computer running Windows in the firewall configuration utility look for an option to trust computers on the local subnet sometimes called the scope or zone By trusting all computers on the local subnet computers and devices in your home or office can communicate with each other while still being protected from the internet This is the easiest approach to use 2 If you do not have the option to trust computers on the local subnet add incoming UDP port 427 to your firewall s list of allowed ports NOTE Not all firewalls require you to differentiate between incoming and outgoing ports but some do 154 Solve a problem Another common problem is that HP softwar
315. ure 8 1 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the printer is ready for faxing 3 Try to send or receive a test fax 136 Solve a problem Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The Using Correct Type of Phone Cord with Fax test failed Solution Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a coupler to ex
316. ure your firewall to work with printerg mem 154 Solve printer management Groblems nennen nnne nnne 156 EWS cannot be opened iet eee aS e eoe Ree esu RE SR LE NEEN en 156 Troubleshoot installation jesues eee emnes 157 Hardware installation SUGGESTIONS eene neret 157 Hardwate lps c5 imc Ue Oi Ha 157 Make sure the ink cartridges are correctly Imstalled AAA 158 HP software installation suggestions em 158 Solve network problems d itid el trae edite Dite eese deti pride dots 159 Understand the Printer Status Report enne eene nne 160 Understand the network configuration Dage eem eme 161 Te E MEM ES 162 Clear paper JaMS Em 162 Avoid paper ja EE 164 Technical information Warranty eu ME 165 Hewlett Packard limited warranty Statement 166 Ink cartridge warranty Information 167 NN lee le 168 Physical specifications 1 rece recede rite etre tee dne TES 168 Printer features and capacities eseceicesere cedente nnne etate tede denn 168 Processor and memory Specifications eene 169 System requireMent eene nin entente tenen seres nns nnn renes 169 Network protocol spechfications enne nennen nnne 169 Embedded Web server Specifications enn 170 Media specifications eene ne nnne snnt enne tenentes enne tenete tenet 170 Understand specifications for supported media 170 Setminimu m Margins senses 2 36 C eed eae ee Ge ee 174 Guidelines for two sided duplex printing ccc eeeeeeeeeeeeeeeeeenneee
317. ux St OS Eu AK zh E SEHR SE MEA 6 TG RUUERUV IER ECTS EIS MRRATBRAR E SA S oS e fT 8 8575 4E AR 8 FR MASABE JEIKERBTEGABGEITFAEL f ERIS KIDSEBIZRTE MEUS SE XEOR fs s IX RIEN ESSET Regulatory information 185 Appendix A European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive R amp ITE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product CEO The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingd
318. ve speed dial entries from the group touch the speed dial entries you want to include or those you want to remove and then touch OK If you wantto change the name of the group speed dial type the new name and then touch Done gi Delete speed dial entries 60 Fax To delete speed dial entries or group speed dial entries complete the following steps 1 On the printer s control panel touchright arrow bk and then touch Setup 2 Touch Fax Setup and then select Speed Dial Setup 3 Touch Delete Speed Dial touch the entry you want to delete and then touch Yes to confirm E NOTE Deleting a group speed dial entry does not delete the individual speed dial entries Print a list of speed dial entries To print a list of all of the speed dial entries that have been set up complete the following steps 1 2 3 4 Load paper in the tray For more information see Load media On the printer s control panel touch right arrow lie and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Print Speed Dial List Change fax settings After completing the steps in the getting started guide that came with the printer use the following steps to change the initial settings or to configure other options for faxing Configure the fax header Set the answer mode Auto answer Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the re
319. ved Solution 1 Remove any extra pages or lines at the end of the document Solution 2 Load paper in the input tray Solution 3 Check the ink levels Solution 4 Clean the printhead Solution 5 Load paper in the input tray Solution 1 Remove any extra pages or lines at the end of the document Solution Openthe documentfile in your software application and remove any extra pages or lines at the end of the document Cause The document you were printing contained an additional blank page If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution f the printer has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load media Cause The printer picked up two sheets of paper Solution 3 Check the ink levels Solution The ink cartridges may be running low on ink Print troubleshooting 93 Chapter 8 Cause Ink levels are too low Solution 4 Clean the printhead Solution Complete the printhead cleaning procedure For more information see Clean the printhead The printhead may need to be cleaned if the printer was turned off incorrectly E NOTE Turn off the printer by pressing the Power button located on the printer Wait until the Power light turns off
320. voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the printer as described in this section Back view of the printer 77 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a separate fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer E NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting Set up faxing parallel phone systems 203 Appendix C 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test When the phone rings the printer answers automatically after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax
321. work Hinweis f r Benutzer des deutschen Telefonnetzwerks Dieses HP Fax ist nur f r den Anschluss eines analogen Public Switched Telephone Network PSTN gedacht SchlieBen Sie den TAE N Telefonstecker der im Lieferumfang des HP All in One enthalten ist an die Wandsteckdose TAE 6 Code N an Dieses HP Fax kann als einzelnes Ger t und oder in Verbindung mit seriellem Anschluss mit anderen zugelass enen Endger ten verwendet werden Australia wired fax statement In Australia the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan European Union regulatory notice 184 Technical information Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio AN frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human co
322. wser either Microsoft Internet Explorer 6 0 or higher Mozilla Firefox 2 0 or higher Safari 3 2 3 or higher or Google Chrome 3 0 with the Adobe Flash plug in version 10 or higher An Internet connection Operating environment Operating environment Operating temperature 5 to 40 C 41 to 104 F Recommended operating temperature 15 to 32 C 59 to 90 F Recommended relative humidity 20 to 80 noncondensing Storage environment Storage temperature 40 to 60 C 40 to 140 F Storage relative humidity Up to 90 noncondensing at a temperature of 60 C 140 F Electrical requirements Power supply Universal power adapter external Power requirements Input voltage 100 to 240 VAC 10 50 60 Hz 3Hz Output voltage 32 VDC 7 and 10 at 1560 mA Power consumption 28 4 watts printing Fast Draft Mode 32 5 watts copying Fast Draft Mode Acoustic emission specification Print in Draft mode noise levels per ISO 7779 Sound pressure bystander position LpAm 55 dBA Sound power LwAd 6 8 BA Printer specifications 177 Appendix A Memory card specifications Maximum recommended number of files on a memory card 1 000 Maximum recommended individual file size 12 megapixel maximum 8 MB maximum Maximum recommended memory card size 8 GB solid state only Er NOTE Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be sl
323. x Setup Wizard You can update the Fax to Mac settings from the HP Utility You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer s control panel To modify settings from the printer s control panel 1 Touch right arrow and then select Setup 2 Touch Fax Setup touch Basic Fax Setup and then touch Fax to PC 3 Select the setting that you want to change You can change the following settings View PC hostname View the name of the computer that is set up to administer Fax to PC or Fax to Mac Turn Off Turn off Fax to PC or Fax to Mac E NOTE Use the HP software on your computer to turn on Fax to PC or Fax to Mac Disable Fax Print Choose this option to print faxes as they are received If you turn off printing color faxes will still print To modify settings from the HP software Windows 1 Open the HP printer software For more information see HP printer software Windows 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions To modify settings from the HP software Mac OS X 1 Open the HP Utility For more information see HP Utility Mac OS X 2 Click the Application icon on the toolbar 3 Double click HP Setup Assistant and then follow the onscreen instructions 58 Fax Turn off Fax to PC or Fax to Mac 1 Touch right arrow and then select Setup 2 Touch Fax Setup touch Basic Fax Setup
324. xing by first printing only the odd pages flipping the pages over and then printing only the even pages For more information see Guidelines for printing on both sides of a page To print automatically on both sides of a page Windows 1 Loadthe appropriate media For more information see Guidelines for printing on both sides of a page and Load media 2 Make sure the duplexer is installed correctly For more information see Install the duplexer Print on both sides duplexing 39 Chapter 2 40 With a document open click Print on the File menu and then select Layout and select Print on Both Sides to set the duplex printing Change any other settings and then click OK Print your document To print automatically on both sides of a page Mac OS X omo Print NOTE Follow these instructions to enable two sided printing and to change binding options Mac OS 10 5 Click Two Sided Printing under Copies amp Pages and then select the appropriate binding type Mac OS 10 6 On the print dialog box click to select the Two Sided check box next to the Copies and Collated options If the Two Sided option is not available verify that the duplex accessory is enabled in the printer driver Select the binding type on the Layout panel Load the appropriate media For more information see Guidelines for printing on both sides of a page and Load media Make sure the duplexer is installed correctly For more in
325. y Z CAUTION Be careful when manually assigning an IP address If you enter an invalid IP address during the installation your network components cannot connect with the printer 1 Touch right arrow and then select Network 2 Select Advanced Setup and then select IP Settings 3 Amessage appears warning that changing the IP address will remove the printer from the network Touch OK to continue 4 Automatic is selected by default To change the settings manually touch Manual 5 Touch the IP setting IP Address Subnet Mask Default Gateway 6 Enter your changes and then touch Done Reset network settings 1 Touch right arrow and then select Network 2 Touch Restore Network Defaults and then select Yes E NOTE Print the network configuration page and verify that the network settings have been reset For more information see Understand the network configuration page By default the network name SSID is hpsetup and the communication mode is ad hoc Set up the printer for wireless communication You may set up the printer for wireless communication 224 Network setup E NOTE f you encounter problems see Solve wireless problems some models only Make sure the printer is not connected to the network using a network cable The sending device must have built in 802 11 capabilities or an 802 11 wireless card installed The printer and the computers that use it must be on the same subnet
326. y System Information Shows information about the ink cartridges such as the estimated ink levels E NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable 3 Additional Assistance Provides information about available methods for finding more information aboutthe printer as well as information about diagnosing problems To print the Printer Status Report A Touch Setup select Reports select Printer Status Report Understand the network configuration page If the printer is connected to a network you can print a network configuration page to view the network settings for the printer You can use the network configuration page to help troubleshoot network connectivity problems If you need to call HP it is often useful to print this page before calling dE Understand the network configuration page 161 Chapter 8 Network Configuration Page 1 General Information Shows information about the current status and active connection type of the network and other information such as the URL of the embedded Web server 802 3 Wired Shows information about the active wired network connection such as the IP address subnet mask default gateway as well as the hardware address of the printer
327. y faxes Select either On Fax Send or On Send amp Receive The default fax confirmation setting is Off This means that a confirmation report is not printed for each fax sent or received A confirmation message indicating whether a fax was successfully sent appears briefly on the control panel display after each transaction 66 Fax E NOTE You can include an image of the first page of the fax on the Fax Sent Confirmation report if you choose On Fax Send or On Send and Receive and if you scan the fax to send from memory To enable fax confirmation 1 2 3 4 Touch right arrow fie and then select Setup Touch Fax Setup touch down arrow and then select Fax Reports Touch Fax Confirmation Touch to select one of the following options Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Prints a fax confirmation report for every fax you receive Send amp Receive Prints a fax confirmation report for every fax you send and receive To include an image of the fax on the report 1 2 3 4 Touch right arrow fie and then select Setup Touch Print Report and then select Fax Confirmation Touch On Fax Send or On Send and Receive Touch Fax Confirmation with image Print fax error reports You can configure the printer so that
328. y in the Dock Open HP Utility To open the HP Utility A Click the HP Utility icon in the Dock Er NOTE Ifthe icon does not appear in the Dock click the Spotlight icon on the right side of the menu bar type HP Utility in the box and then click the HP Utility entry Embedded Web server When the printer is connected to a network you can use the embedded Web server to view status information change settings and manage it from your computer Er NOTE Fora list of system requirements for the embedded Web server see Embedded Web server specifications To view or change some settings you might need a password You can open and use the embedded Web server without being connected to the Internet However some features are not available 230 Printer management tools This section contains the following topics e About cookies To open the embedded Web server About cookies The embedded Web server EWS places very small text files cookies on your hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language others such as the cookie that stores customer spec

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