ATT_Raven_ XE_User_Guide
Contents
1. O toes a 31 WEEE NolCE sa cee owes PERA b GODS RS EE ae ensues 32 Rev 2 0 Mar 10 Contents Raven XE iv 20080605 1 Introduction to the Raven XE ACEware Connecting to AT amp T Communication Connection methods Networking Applications Software Documentation Rev 2 0 Mar 10 The Raven XE is an intelligent wireless gateway powered by ALEOS and optimal for providing primary or backup network connectivity for any high reliability high availability applications The Raven XE is the perfect solution for any device with an Ethernet connection that requires pervasive connectivity including PCs routers network equipment and POS ATMs as well as commercial automation equipment Powered by ALEOS Raven XE modems are designed to maintain a reliable consistent network connection Class I Divison 2 certified as nonincendive equipment the Raven Series is ideally suited for use in hazardous environments Key applications include utilities manufacturing automation oil and gas ethernet based SCADA telemetry Homeland Security and asset monitoring Figure 1 1 Sierra Wireless AirLink Raven XE ALEOS the embedded core technology of the Sierra Wireless AirLink products simplifies installation operation and maintenance of any solution and provides an always on always aware intelligent connection for mission critical applications ALEOS enables e Persistent Network Connectivity e O2. Raven XE for AT amp T User Guide AA E SIERRA WIRELESS Important Notice Safety and Hazards Limitation of Liability Rev 2 Mar 10 Preface Due to the nature of wireless communications transmission and reception of data can never be guaranteed Data may be delayed corrupted i e have errors or be totally lost Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well constructed network the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party including but not limited to personal injury death or loss of property Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem or for failure of the Sierra Wireless modem to transmit or receive such data Do not operate the Sierra Wireless modem in areas where blasting is in progress where explosive atmospheres may be present near medical eguipment near life support eguipment or any eguipment which may be susceptible to any form of radio interference In such areas the Sierra Wireless modem MUST BE POWERED OFF The Sierra Wireless modem can transmit signals that could interfere with this eguipment Do not operate the Sierra Wireless modem in any aircraft whether the ai
3. to the Raven XE e The Reset button on the left side of the Raven XE has two functions If it is quickly depressed and released the modem will simply power cycle the internal hardware If however the reset is depressed and held for several seconds count approximately 30 seconds and wait for the power light to go off after the light pattern stops the ALEOS configuration settings will return to the factory defaults Caution f you reset the modem configuration using the reset button you may to reconfigure your APN Light Patterns The LEDs on the front of the modem will respond in different patterns to indicate modem states e Normal Each LED mentioned above is lit as applicable e Start up The LEDs will cycle from left to right e Configuration Reset The LEDs will cycle left to right and then right to left 4 times e Authentication Failure The Network Signal and Activity LEDs blink every 2 seconds e Data Retry The Network Signal and Activity LEDs blink every 3 seconds Mounting An optional accessory for your Raven XE is a mounting kit which includes a bracket The bracket is designed to snugly cradle the modem and hold it in place where you need it You can use a strap around the bracket and modem for extra security The bracket can be attached to a stationary location using 6 screws with the mounting hole diameter approximately 0 150 The instructions to bracket installation is following 1 M
4. Rev 2 0 Mar 10 Hardware Installation of the Raven XE The DC power cable positive lead should be connected to the battery or power Source positive terminal The power cable negative lead should be connected to the battery or power source negative terminal Tip 7he DC power cable has a white wire lead in addition to the power positive and negative This is for a feature not present in the Raven line modems In the Raven XE the white wire lead has no function and can be ignored Warning Explosion Hazard Do not disconnect equipment unless power has been switched off or the area is known to be non hazardous Connecting to a Computer or other Device Figure 4 3 Ethernet The Ethernet port of your Raven XE can be connected directly to a computer or other Ethernet device with either a cross over cable or a straight through cable The Ethernet port on the Raven XE is auto sensing and connects at 100baseTX If you are connecting the modem to a hub or switch you should use a straight through cable or use the uplink port on the hub or switch with a cross over cable Tip On some computers the TCP receive window may be set to 16 kbytes To optimize the throughput of your Raven XE it is recommended that you change the TCP window to 128 kbytes to 256 kbytes using a TCP Optimizer Figure 4 4 USB 18 Raven XE 19 Your Raven XE s full speed 12 Mbit USB 2 0 port can be connected directly to most computers or other devices usin
5. as shown here C 0682 20080605 Rev 2 0 Mar 10 Regulatory Information The Declaration of Conformity made under Directive 1999 5 EC is available for viewing at the following location in the EU community Sierra Wireless 39677 Eureka Drive Newark CA USA 94560 The device is a Class A device for use in commercial environment WEEE Notice If you purchased Raven XE in Europe please return it to your dealer or supplier at the end of its life WEEE products may be recognised by their wheeled bin label on the product label 32 Raven XE 33 20080605 dis SIERRA WIRELESS
6. using cables expressly designed for such environments they can fail if exposed to the same conditions the Raven XE can withstand Z DC Note At least 20 cm separation distance between the antenna and the users body must be maintained at all times Rev 2 0 Mar 10 Figure 4 1 Raven XE Connectors Antennas selected should not exceed a maximum gain of 5 dBi under standard installation configuration In more complex installations such as those reguiring long lengths of cable and or multiple connections it s imperative that the installer follow maximum dBi gain guidelines in accordance with the radio communications regulations of the Federal Communications Commission FCC Industry Canada or your country s regulatory body if used outside the US Your Raven XE will work with most PCS cellular antennas with a SMA connector that works in the high and low freguencies of the cellular technology of your modem Connect the primary antenna or primary RF cable directly to the antenna connector on the back of the Raven XE 16 Raven XE Note Use of receive diversity for EV DO is optional Data trans mission and reception may be adversely affected if it is not used 17 Tip When using a cable to an antenna placed away from the modem minimize the length of your cable All gain from a more advantageous antenna placement can be lost with a long cable to the modem To provide for diversity in the sig
7. 110 265 mA e Idle 80 mA Input Current 75 mA to 265 mA Input Voltage 9 28V DC Rev 2 0 Mar 10 9 Note In consideration of EU regulations this device is classified as Class A device for use n commercial environments Rev 2 0 Mar 10 Specifications Standards A pprovals Carrier specific approvals CE Class A device per EN55022 e RoHS e FCC Industry Canada PTCRB This apparatus is suitable for use in Class I Division 2 Groups A B C D or unclassified or non hazardous locations Warning Explosion Hazard Substitution of any components may impair suitability for Class Division 2 Host Interfaces Ethernet 10BaseT RJ 45 USB Type B 5 Pin mini Antenna Connection gt Cellular 50 Ohm SMA Receive Diversity 50 Ohm SMA VO Ports 2 Warning 7he antenna should be installed no closer than 20 cm from the human body It is one of the RSS 102 requirements for devices not requiring SAR Dimensions e 75mm x 27mm x 103mm 185 grams Application Interfaces e TCP IP UDP IP DHCP HTTP SNMP SMTP SMS MSCI Modbus and more LED Indicators Network Signal e Activity 10 Rev 2 0 Mar 10 Specifications e Power e Reset Button Power Connector Power connector Digital Input Output eng nput DIN 2 DIN 1 Relay Out 1 Ground Power Configuration terminology in ACEmanager Figure 2 1 Power Connector not to scale Warning Exp
8. AceWare suite or you can use a terminal emulator application such as HyperTerminal PuTTY or many others ACEmanager To get a more expanded view of the other ACEmanager features refer to the ACEmanager Guide A full listing of all the configuration commands for you modem are in Chapter 6 Using a Terminal Application with AT Commands You can access and configure your Raven XE using a terminal application such as Microsoft HyperTerminal PuTTY or similar The following directions are for HyperTerminal which is part of a standard installation of Windows XP 1 Choose a name and icon for your connection a Choose a name for your connection such as Raven XE or Sierra Wireless AirLink Solutions The name and icon are only for your own reference so you can find the connection at a later date Tip fyou want to have a connection saved for both local and remote it is recommended the connection name reflect the connection type i e Raven XE local b Select OK c 2 Connect to Using USB Serial a Select COM1 or the comport to which the modem is connected for the Connect Using 24 Raven XE Connect To z Sierra Wireless AirLink Solutions Enter details for the phone number that you want to dial Country region United States 1 Area code Phone number Connect using BCM V 32 56K Modem Standard 33600 bps Modem COM3 COMI TCP IP Winsock Figure 5 1 Connect To b C
9. antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Warning Changes or modifications to this device not expressly approved by Sierra Wireless could void the user s authority to operate this equipment Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including inter ference that may cause undesired operation 30 Raven XE 31 Cet appareillage num rigue de la classe B r pond a toutes les exigences de l interf rence canadienne causant des r glements d quipement L op ration est sujette aux deux conditions suivantes 1 ce dispositif peut ne pas causer l interf rence nocive et 2 ce dispositif doit accepter n importe quelle interf rence recue y compris l interf re
10. book computer and other input output 1 0 devices e Interpret the LEDs on the Raven XE and the indicators in the AceView software This User Guide is provided as a PDF Portable Document Format file on the installation CD or from the Sierra Wireless support website Tools and Reference Documents Description This document discusses software configuration in ACEmanager and explains all the ALEOS features ACEview User Guide This document explains the use of this utility tools which is used to view and monitor the connection state of a Sierra Wireless AirLink device ACEnet User Guide This document explains the use of ACEnet services for remote management of Sierra Wireless AirLink device 20080605 2 Specifications Power Connector Features and Benefits Embedded Intelligence e Low Power Consumption Compact Size e Rugged Aluminium Case High Speed Processor ARM 9 High Speed 2 way Data 10 100 Mbps Ethernet Port e Persistent Network Connectivity e Remote Management and Configuration e Class I Div 2 Certified Technology e HSUPA With Fallback to HSDPA UMTS EDGE gt GPRS MS 12 GSM Bands TriBand for UMTS HSDPA HSUPA 850 1900 2100 MHz Quad Band GPRS EDGE 850 900 1800 1900 MHz Environmental Operating Temperature 30 to 70 Celsius Storage Temperature 40 to 85 Celsius Power Consumption 12V DC e Transmit Typical Max
11. ctivity which you can then send to Sierra Wireless support or erase the current configuration completely Welcome m SIERRA WIRELESS Welcome to Sierra Wireless s ModemDoctor This application can be used to perform several diagnotics or troubleshooting actions Select an action to perform Download diagnostics data Erase the modem s non volatile data Put the modem in SOS mode Downloads diagnostic data including the contents of the modem s NVRAM from the attached modem which can be sent to Sierra Wireless support to aid in troubleshooting Back Cancel Figure 1 4 Modem Doctor Raven XE Connecting to AT amp T The Raven XE uses AT8T as an ISP Internet Service Provider to connect you to the Internet Steps of a connection 1 Your Raven XE establishes a PPP Point to Point Protocol or dial up connection link to AT amp T network also called registering on the network and receives an IP address 2 When your Raven XE has received its IP address from AT8T a connection to the Internet or the cellular network is also available for computers or other devices connected directly to the Raven XE The Raven XE will perform routing for all internet traffic to and from the computers or other end devicse With the Raven XE in Ethernet Public mode only one device connected to the Ethernet port will receive the public IP address which is the one provided by the cellular network In Ethernet Private mode with a hub
12. d 0 01 51 Auto detect 1152008 N l Figure 5 4 HyperTerminal connected a If you are prompted for a password enter 12345 default password Tip You will not be prompted for a password if you connect using a COM port Type AT and press Enter You should get a reply of OK or 0 To see what you are typing as you type it you will need to turn on the echo and verbose mode Type ATE1V1 and press Enter d If you get a reply of OK then you entered the command successfully If you get a reply of 0 or ERROR try entering the command again AT Command When using a terminal application you will need to manually type in each command e For most commands when you are entering them using a terminal connection you will need to preface the command with AT exceptions are noted i e ATA which is listed as A e Some commands have specific parameters while other commands will take whatever you type e Required variable parameters are denoted with italicized text example Dn The nis variable e Acceptable parameters and or specific formats are listed with each command e Most commands with parameters can be entered with to read the current value for example AT amp D will respond with 2 if the default has not been changed 20080605 Rev 2 0 Mar 10 Connecting the Raven XE e Optional parameters are denoted with square brackets e AT Commands are not case sensitive A capital E
13. e Sierra Wireless product regardless of the number of events occurrences or claims giving rise to liability be in excess of the price paid by the purchaser for the Sierra Wireless product Raven XE Patents Copyright Trademarks Contact Information This product may contain technology developed by or for Sierra Wireless Inc This product includes technology licensed from QUALCOMM This product is manufactured or sold by Sierra Wireless Inc or its affiliates under one or more patents licensed from InterDigital Group O 2012 Sierra Wireless All rights reserved AirCard is a registered trademark of Sierra Wireless Sierra Wireless Watcher AirPrime M AirLink AirVantage and the Sierra Wireless logo are trademarks of Sierra Wireless Windows and Windows Vista are registered trademarks of Microsoft Corporation Macintosh and Mac OS X are registered trademarks of Apple Inc registered in the U S and other countries QUALCOMM is a registered trademark of QUALCOMM Incorporated Used under license Other trademarks are the property of their respective owners Sales Desk Phone 1 604 232 1488 Hours 8 00 AM to 5 00 PM Pacific Time E mail sales sierrawireless com Post Sierra Wireless 13811 Wireless Way Richmond BC Canada V6V 3A4 Fax 1 604 231 1109 Web www sierrawireless com Consult our website for up to date product descriptions documentation a
14. g a standard full speed USB 2 0 cable If the computer or device you are connecting or the cable is not rated for full speed the modem will communicate at a reduced speed to match The Raven XE functions as a device not a host When it is connected to a computer the USB port should be seen as a COM port or Ethernet port after the applicable driver is installed The Raven XE has a standard mini B connector Warning 7he USB port can only be used in a non hazardous environment Indicator Lights When your Raven XE is connected to power and an antenna there is a specific pattern to the lights to indicate its operation mode Figure 4 5 Raven XE Indicator lights e Network Indicates a successful connection to the cellular network with an IP address given and a channel acquired e Signal Light shows the strength of the signal and may be nearly solid strong signal or flashing weaker signal A slow flash indicates a very weak signal RSSI LED Ranges RSSI Signal LED Status Ranges of RSSI dBm On Solid Equal to or stronger than 69 Fast Blink 70 to 79 Normal blink 80 to 89 Slow Blink 90 to 99 Extinguished Equal to or weaker than 100 e Activity Lights will flash as data is transferred to and from the Raven XE on the remote network 20080605 Rev 2 0 Mar 10 Hardware Installation of the Raven XE e Power Indicates the power adapter is connected and there is power getting
15. gure and encapsulate non IP packets and transmit over IP through the GRE tunnel Applications Events Reporting Events Reporting is Sierra Wireless AirLink s modem s new software feature provided via ACEmanager that allows the users to generate reports from the events that take place Event Reporting Protocol is an intuitive embedded protocol which automatically formats the messages based on an event trigger The messages generated are then reported to the remote server Software The Raven XE modem comes with the following software e AceView the software for the Raven XE which allows you to monitor your connections e The driver that forms the interface between the Raven XE and your Windows operating system when using USB virtual Ethernet or USB virtual serial e The firmware that is stored in non volatile memory and includes ACEmanager The Raven XE has an embedded radio module also made by Sierra Wire less Inc There are two firmware programs on the device one stored on the controller board of the Raven XE and one on the radio module The firmware was loaded into the radio module and controller board when the Raven XE was assembled As new versions of the software and firmware are released they are posted at www sierrawireless com Raven XE User Guide ALEOS User Guide Documentation This Raven XE User Guide describes how to e Install the Raven XE hardware e Connect the radio antennas e Connect a note
16. hange or verify the settings Bits per Second 115200 default Data Bits 8 Parity None Stop Bits 1 Flow Control Hardware COM1 Properties Port Settings Bits per second x Data bits 8 Parity None Stop bits 1 Flow control Hardware Figure 5 2 Port Settings Tip fyou have configured the Raven XE for settings different than the defaults for Bits per Second Data Bits Parity and or Stop Bits you will need to use your changed settings c Select OK Using Ethernet d Select TCP IP Winsock for Connect Using e Change the Port Number to 2332 25 20080605 Connect To a Sierra Wireless AirLink Solutions Enter details for the host that you want to call Host address 192 168 14 31 Port number 2332 Connect using TCP IP Winsock BCM V 92 56K Modem Standard 33600 bps Modem TCP IP Winsock f Select OK 3 Connected Connecting on USB net will prompt for password Sierra Wireless AirLink Solutions HyperTerminal File Edit View Call Transfer Help Dae 55 05 F RirLink AT Command Interpreter Password _ Connected 0 00 05 Auto detect TCP IP SCROI CAPS mum Capture Print echo Figure 5 3 HyperTerminal TCP IP connected Rev 2 0 Mar 10 Connecting the Raven XE 26 Raven XE 27 Sierra Wireless AirLink Solutions HyperTerminal File Edit View Call Transfer Help DS 53 28 Connecte
17. is the same as a lower case e e When you are using a terminal connection if you enter a command which is recognized by the Raven XE it will respond with OK If the command is not recognized the response will be ERROR e Those commands applicable only to certain model numbers of the Raven XE will be noted Caution Symbols listed with commands such as amp or are part of the command and must be included Commands with symbols other than may require PassThru mode 28 Raven XE 29 20080605 6 Regulatory Information Rev 2 0 Mar 10 Federal Communications Commission Notice FCC United States Electronic devices including computers and wireless modems generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations This eguipment has been tested to and found to be within the acceptable limits for a Class A digital device pursuant to part 15 of the FCC Rules This eguipment generates radio freguency energy and is designed for use in accordance with the manufacturer s user manual However there is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving
18. la o vid ec pa ed rd aed 10 El A A o a O g 10 Application Interfaces oo 10 LED Indicators aaau aaa de 10 Rev 2 0 Mar 10 lower CONMECION se su ida RO E ad a d vans eh PR ZR c v ch 11 Activating Raven XE on AT amp T lt ee 12 Installing the SIM UK E A K e Sh ace hese 12 Cellular Account Required ooo 12 Software Required z bod o EP k dae os 12 Hardware Required 0 omar 12 Tools Required cT 12 Configuring the APN cua 333 cox etb ee La ea a pK bar EN ore eee 14 Hardware Installation of the Raven XE lt lt lt lt lt 4 16 Connecting to Power seis st da da n kuk dan Ed dob bb ay 17 Connecting to a Computer or other Device rss rr era 18 lareo rm 19 Light Patterns c ieia eo ara ia iie dee og f rd Be rer f l a RER ean eed he 20 MOUMING ss nidad alto RA ER r R 20 Connecting the Raven XE wn ccs ieee dew eee hmm RR ween wee 24 AC EMANAQE mb OA KBS tases n E ne 24 Using a Terminal Application with AT Commands 24 AT STAIN a aky r OP te CORR k ra Re aC RC e k 27 Regulatory Information 4 s s d ka kra jal ate oss a no o o da ha 30 Federal Communications Commission Notice FCC United States 30 Industry Canada azi mod caca a DR do ol o aca n a k 30 Antenna Considerations eee cece eee eee ees 31 IS EXDOSHIB ich dos pa rnen Ec ESSE SE a o id aoe eee 31 IJ
19. losion Hazard Do not disconnect eguipment unless power has been switched off or the area is known to be non hazardous Note Raven XE VO Port 4 is software configurable 11 3 Activating Raven XE on ATAT Installing the SIM Configuring the Rev 2 0 Mar 10 APN This chapter provides step by step directions for activating your Raven XE on AT amp T s network Installing the SIM The Subscriber Identity Module SIM in the Raven XE is a smartcard that securely stores the key identifying a cellular subscriber Generally you will only need to install a SIM once in the life of the modem and it may be pre installed by your Sierra Wireless Representative If the SIM was pre installed unless you need to set a custom APN activation of your modem is complete Cellular Account Required e Cellular Account Required To use your modem you need to have a SIM with an active account in a data plan with your cellular provider EDGEor HSUPA HSDPA Software Required e ACEmanager Graphical interface for entering most AT Commands You can download ACEmanager from the Sierra Wireless AirLink Solutions website http www sierrawireless com support A default installation of this utility is assumed later in these directions Hardware Required e Ethernet cable An Ethernet cable is required Note Until you install a driver for the USB port you cannot use your USB port to configure the modem e Power adapter and a po
20. nal reception connect the second antenna to the second antenna port SMA labeled Rx Div ANT2 on the back of the Raven XE Caution f you are not using a diversity antenna you should disable the receive diversity option In ACEmanager n the WAN Cellular group configure RX Diversity Connecting to Power The Raven XE digital I O port consists of a 4 pin power connector which includes two digital I O ports Port 4 is software configurable while port 3 is Digital Input only and not software configurable This I O port handles external input and output events An external device can send digital input to the modem through the digital I O port Power AirLinK Raven XE connector Digital Digital Input Output Input Ground Power Ethernet Power Connector Figure 4 2 Digital 1 0 Port Power Connector Warning Risk of electric shock Only use the supply voltages listed in this user guide Wings When using AC to DC adapter the ambient temperature should not exceed 40 C Your Raven XE can be used with either DC or AC with the appropriate power adapter DC cables and AC adapters are available as optional accessories in addition to the one included with your Raven XE 20080605 Note When using a DC power source such as a solar cell Sierra Wireless recommends placing a fuse 1 2 Amp on the line close to the power source to protect your power source from possible surges due to shorts or other line issues
21. nce qui peut causer l op ration peu d sir e Antenna Considerations Although the antenna model s used with these devices meet s the Industry Canada Radio Frequency requirements it is possible that the future customers may swap them for different ones without network provider s knowledge and approval Such customers must be made aware of and follow the Radio Frequency requirements applied in this Technical Approval e RSS 102 Radio Frequency Exposure Compliance of Radiocommunication Apparatus All Frequency Bands e RSS 129 800 Mhz Dual Mode CDMA Cellular Telephones e RSS 132e Cellular Telephones Employing New Technologies Operating in the Bands 824 849 Mhz and 869 894 Mhz e RSS 133 r1 2 GHz Personal Communications Services RF Exposure In accordance with FCC IC requirements of human exposure to radiofrequency fields the radiating element shall be installed such that a minimum separation distance of 20cm should be maintained from the antenna and the user s body Warning 7his product is only to be installed by gualified personnel To comply with FCC IC regulations limiting both maximum RF output power and human exposure to RF radiation the maximum antenna gain must not exceed 5 dBi in the Cellular band and 4 dBi in the PCS band EU Sierra Wireless hereby declares that the Raven XE devices conform to all the essential requirements of Directive 1999 5 EC Products are marked with a CE and notified body number
22. onfidentiality allows users to protect their data from any unauthorized view because the data is encrypted encryption algorithms are used e Access Control Access Control implies a security service that prevents unauthorized use of a Security Gateway a network behind a gateway or bandwidth on that network e Data Origin Authentication Data Origin Authentication verifies the actual sender thus eliminating the possibility of forging the actual sender s identifi cation by a third party e Data Integrity Data Integrity Authentication allows both ends of the communi cation channel to confirm that the original data sent has been received as transmitted without being tampered with in transit This is achieved by using authentication algorithms and their outputs The IPSec architecture model includes the Sierra Wireless AirLink gateway as a remote gateway at one end communicating through a VPN tunnel with a VPN gateway at the other end The remote gateway is connected to a Remote network and the VPN is connected to the Local network The communication of data is secure through the IPSec protocols 20080605 Rev 2 0 Mar 10 Introduction to the Raven XE Remote VPN Tunnel Gateway Figure 1 5 IPSec Architecture GRE GRE Generic Routing Encapsulation tunnel is used to carry non IP packets through an IP Network Non IP packets that are send over the GRE tunnel need to be first encapsulated Hence ALEOS is used to confi
23. or switch connected to the Ethernet port the Raven XE will provide NAT for a range of computers or other devices connected to the switch or hub and Internet access to all of them Dynamic vs Static IP Addresses There are two types of addresses on networks dynamic and static e Dynamic addresses are assigned on a need to have basis Your Raven XE might not always receive the same address each time it connects with AT amp T e Static addresses are permanently assigned to a particular account and will always be used whenever your Raven XE connects to the Internet The IP address will not be given to anyone else Most ISPs cellular included use dynamic IP addresses rather than static IP addresses since it allows them to reuse a smaller number of IP addresses for a large number of customers A dynamic IP address is suitable for many common Internet uses such as web browsing looking up data on another computer system or other client functions such as data only being sent out or only being received after an initial reguest Tip fyour account with AT amp T includes a dynamic IP address and you need a static IP please consult your AT amp T Representative for more information about changing your account for static IP support If you need to contact your Raven XE a device connected to the Raven XE or a host system using the Raven XE from the Internet you need to have a known IP such as one which is static or domain name an IP add
24. ount the bracket using number 6 screws There are two holes each to fasten screws and minimum of one hole each end is required for mounting bracket Position Raven XE between Alignment ears Engage top groove in body of Raven XE with two tabs Push on far side of Raven XE in center so that it touches side of Bracket c ROM Press down and release when upper groove on far side of Raven XE aligns with tabs 6 Release to complete installation in to mounting bracket To remove press on the two edges of the modem and the brackets as pointed by arrows in the diagram provided below By doing this the modem will snap out of the mounting bracket 20 Raven XE 21 Figure 4 6 Optional Mounting Bracket Figure 4 7 Mounting bracket installation 20080605 Rev 2 0 Mar 10 Hardware Installation of the Raven XE 0 2 TYP 0 15 gt 086 0 16 dia Thru 4 ples 0 30 Dia at Bottom 0 35 0 45 Dia at Top x 0 06 Deep 4 Plcs 100 170 1015 Raven XE Snap Bracket Case Clamping Figure 4 8 100 170 1015 Mounting Bracket for Raven XE 22 Raven XE 23 20080605 5 Connecting the Raven XE ACEmanager Using a Terminal Application with AT Commands AT Command Rev 2 0 Mar 10 With ALEOS as its brain the Raven XE is a highly configurable device To configure your Raven XE you have two options You can use the configuration and management applications of the
25. pplication notes firmware upgrades troubleshooting tips and press releases www sierrawireless com 20080605 Contents Introduction to the Raven XE cccccccccccc es 1 qui 2 sss sat ba Ss AA be ha eV o az 2 Simplified Deployment 00 000 ee eee eee eee 3 Monitor and Control 3 Modem Doc 5 3 ute s 36 s n ee sta bas 1 da hd BS ad E 3 Connecting Io AIS usus exar do a BBE e nak he ny 4 Steps of a CONNECtiON 263 14240556650 bb 0209038 CR UR d ci oa 4 Dynamic vs Static IP Addresses e eee ees 4 GOMMUNICIULON spareni dd dm X ex Rae xis exhi Rosa hed SURG nn 5 EDGE s MM eae eet eee 5 GPRS ud E EMEN Ree D tad Pos 5 Connection methodS uada EE aen a Re cee ds 5 ES A 5 Virtual Sena port nata id erae de Qr C tede c e Sra we Ver RR 6 huj mE CCP T TT 6 PSEC ST P Mx 6 A edd E a EI ME DE 7 APpliCAlONS 3 za cir dara Rara e hated dm dead ane XO e deg owes 7 Events Reporting vitara sr stude lid aa ccm li 7 ASA DS O V R no ee DL E ee 7 Docunmierntallfis 323 322 8e ae Ves cas de se Su ee se ee IERI nS EB 64 8 Tools and Reference Documents een 8 SpecificallonS s a asd wa ole l 8 koa rena o NE n aca ka 9 Features and Benefits sieur a 9 Technology concesiones 9 o AM O a R E TT O O P DRS oe 9 Environmental esa dra a cd qx ee 9 Power Consumption 12V DC isse b Rn 9 Standards Approvals s see 06 d la db Rm rh Rx RR obj a 10 Host IMEMACES ers svs lad te Ost no O b
26. rcraft is on the ground or in flight In aircraft the Sierra Wireless modem MUST BE POWERED OFF When operating the Sierra Wireless modem can transmit signals that could interfere with various onboard systems Note Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open Sierra Wireless modems may be used at this time The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some states and provinces operating such communications devices while in control of a vehicle is an offence The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL CONSEGUENTIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT EVEN IF SIERRA WIRELESS AND OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY Notwithstanding the foregoing in no event shall Sierra Wireless and or its affiliates aggregate liability arising under or in connection with th
27. ress which is converted by a DNS server into a word based name If you have a dynamic IP address for your modem you can use a Dynamic DNS service such as IP Manager to translate your IP address into to a domain name 20080605 Rev 2 0 Mar 10 Introduction to the Raven XE Caution f vou want to connect remotely to your Raven XE using TCP IP the IP address given to your modem by AT amp T cannot be a private or internal IP address such as a special private network unless you are on the same network or inside that networks firewall such as with frame relay Communication GSM Networks use SIM cards which are smart cards containing the account holder s details A SIM can generally be moved from one device to another allowing for account portability and flexibility EDGE EDGE Enhanced Data rates for GSM Evolution provides end to end packet data services with an enhanced connectivity building on GPRS technology and using the established GSM networks EDGE provides higher transmission rates and better transmission guality for data than GPRS EDGE can carry data at speeds typically up to 384 kbit s in packet mode When EDGE is not available your Raven XE will fall back to GPRS for the connection to AT amp T to provide continued connectivity GPRS General Packet Radio Service GPRS is packet switched with many users sharing the same transmission channel but only transmitting when they have data to send This means that the to
28. s the way your modem knows how it will be communicating with the network The APN allows custom IP addressing and tailoring your company s wireless IP solution to meet the security and IP addressing requirements of your applications Note Most accounts use the default addressing solution of Private or Public IP addresses supplied by the Internet and Proxy APNs Only if you have a Static or Custom IP address should you need to configure a custom APNs The default APN is nternet If you need a different APN use ACEmanager to configure it Rev 2 0 Mar 10 14 Raven XE 15 20080605 4 Hardware Installation of the Raven XE Connecting to Power Connecting to a Computer or other Device Indicator Lights Mounting Note During installation please be sure that the cables are secure but do not bear any additional weight that could loosen the connector from the unit Your Raven XE should be mounted in a position that allows easy access for the cables so they are not bent constricted in close proximity to high amperage or exposed to extreme temperatures The LEDs on the front panel should be visible for ease of operational verification You should ensure that there is adequate airflow around the modem but that it is kept free from direct exposure to the elements such as sun rain dust etc Caution 7 e Raven XE is in a hardened case and designed for use in industrial and extreme environments However unless you are
29. tal available bandwidth can be immediately dedicated to those users who are actually sending at any given moment providing higher utilization where users only send or receive data intermittently GPRS provides speeds of 30 70 kbps with bursts up to 170 kbps Connection methods You can connect the Raven XE to a USB or a Ethernet RJ45 on a computer When connected to a USB or Ethernet port the Raven XE behaves like a network card USB The Raven XE is eguipped with a USB port which increases the methods by which you can send and receive data The USB port can be set to work as either a virtual Ethernet port or a virtual serial port A driver installation is reguired to use the USB port in either mode Raven XE It is recommended that you use a USB 2 0 cable with your Raven XE and connect directly to your computer for best throughput Virtual serial port The Raven XE supports one virtual serial port over USB This VSP can be used for example to send AT commands or to run many serial based applications such as HyperTerminal Networking IPSec The IP protocol that drives the Internet is inherently insecure Internet Protocol Security IPSec which is a standards based protocol secures communications of IP packets over public networks IPSec is a common network layer security control and is used to create a virtual private network VPN The advantages of the IPSec feature includes e Data Protection Data Content C
30. unications platforms in real time 20080605 Rev 2 0 Mar 10 Introduction to the Raven XE Simplified Deployment ACEmanager provides the ability to remotely set up and configure your Sierra Wireless AirLink products Remote device setup and configuration reduces the deployment timeline of your wireless solution and provides a guicker path to ROI Templates allow you to easily configure devices in your fleet with identical settings ensuring a simple accurate deployment Monitor and Control ACEmanager allows an administrator to remotely monitor a modem s status health and configuration settings The user interface displays signal strength cell site information byte counters and error conditions enabling you to pinpoint any issues and troubleshoot immediately ACEmanager enables remote configuration and parameter settings to be changed or reset instantly over the air change a device s port configuration IP address settings GPS settings and much more After configuring one modem use the template feature to copy that device configuration to other devices Tip Configuration steps and examples in this guide use ACEmanager ACEview is an efficient status and connection monitoring application with a low profile easy to read interface In ACEview you can also update PRL Modem Doctor Modem Doctor and Modem Doctor USB is a troubleshooting and diagnostics utility This utility will allow you to get a log file of the Raven XE a
31. ver The Air OTA Upgrades Raven XE e Wireless Optimized TCP IP e Real Time Notification e Packet Level Diagnostics e Device Management amp Control e Protocol Spoofing POWERED BY Figure 1 2 Powered by ALEOS ACEware A wireless solution is not complete until you have software tools to manage the devices monitoring your valuable equipment Using the AirLink Control Environment ACE ACEWare is the device management and monitoring application suite for Sierra Wireless AirLink devices powered by ALEOS ware AirLink Control Environment Figure 1 3 ACEware Logo The ACEware suite encompasses an application internal to the firmware ACEmanager Windows based applications ACEview and Modem Doctor and a web hosted application ACEnet You can download the applications and their user guides from the Sierra Wireless AirLink Solutions web site http www sierrawireless com support Contact your dealer or Sierra Wireless representative for any further information Note ACEview requires the Microsoft NET Framework v 20 and Microsoft Windows 96 Windows 2000 Windows XP or later You can obtain the Microsoft NET Framework from Microsoft at http www microsoft cony ACEmanager the AceWare remote configuration and monitoring tool simplifies deployment and provides extensive monitoring control and management capabilities ACEmanager gives you the power to monitor and control your Sierra Wireless AirLink comm
32. wer source You will need a power supply and power source for the modem e PC or laptop To configure the modem you will need a computer with an available Ethernet portserial port Tools Reguired e Small Phillips screw driver The Phillips screw driver is the one which is also called a plus or X screw driver 12 Raven XE 13 e Slim stylus A PDA stylus an unbent paperclip or other such item Figure 3 1 Faceplate Warning Explosion Hazard Do Not remove or replace Plug in Modules unless power has been disconnected or the area is known to be free of ignitible concentrations of flammable Gasses or vapors 1 Opening the Case a Unplug the Raven XE power and all cables b Using a small phillips head screw driver remove the screws on the back of the Raven XE 2 Remove the SIM from the card a Carefully remove the SIM card from the card you received from AT amp T Figure 3 2 Sample of the SIM card 3 Insert the SIM a Gently press the SIM card to click it into place Tip The top of the card faces the bottom of the modem 20080605 Activating Raven XE on AT8T Note The card and SIM may be a different color than these examples Figure 3 3 Insert SIM in to the modem 4 Finishing the SIM installation When the faceplate is replaced and secured the installation of the SIM is complete Secure the front of the Raven XE with the screws Configuring the APN The APN Access Point Name i
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