Installing Samsung Cloud Agent
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1. Apache License Version 2 0 Apache License Version 2 0 January 2004 http www apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION T Definitions License shall mean the terms and conditions for use reproduction and distribution as defined by Sections 1 through 9 of this document Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License Legal Entity shall mean the union of the acting entity and all other entities that control are controlled by or are under common control with that entity For the purposes of this definition control means i the power direct or indirect to cause the direction or management of such entity whether by contract or otherwise or ii ownership of fifty percent 50 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entity exercising permissions granted by this License Source form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship whether2. SAMSUNG CLOUD PRINT AGENT User s Guide Copyright 2014 Samsung Electronics Co Ltd All rights reserved This manual is provided for informational purposes All information contained in this document is subject to change without notice Samsung Electronics is not responsible for any direct indirect damages arising due or relating to the use of the user s manual Unless required by applicable law or agreed to in writing software distributed under the License is distributed as is basis without warranties or condition of any kind either express or implied See the License for the specific language governing permissions and limitations under the License e Samsung and Samsung logo are trademarks of Samsung Electronics Co Ltd e Microsoft Windows Windows Vista Windows 7 and Windows 2008 Server R2 are either registered trademarks or trademarks of Microsoft Corporation e Other brands and their products are trademarks or registered trademarks of their respective holders REV 2 01 Copyright ea CONTENTS 1 Installing and Uninstalling Samsung 5 Troubleshooting Cloud Agent Common Problems Installing Samsung Cloud Agent 7 Uninstalling Samsung Cloud Agent 9 2 Getting Started Introduction to Samsung Cloud Agent 11 Requirements 13 Checking Licenses Manually 14 Removing User Connection Information 15 Requirements 17 Scanning and Sending to the Samsung Cloud Print 18 20 User s Guide
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6. Information This user s guide describes how to use Samsung Cloud Agent Both beginners and experts can utilize this user s guide as a guide in installation and use of the product Syntax The syntax conventions used in this user s guide are listed in the table below Syntax Description Bold Bold type is used on displayed characters or on the name of control panel buttons Start gt Programs Example Reference Provides additional information and detailed specifications for the product s functions and features Cannot log on without a Samsung account Syntax Description Example See Directs you to the See Installing Samsung Cloud reference page for Agent on page 7 additional information Additional Information You can find the necessary information from the following sources Item Meaning Target Users This manual is intended for network users and administrators who have knowledge of the following items for printing e Scanning using Samsung products e Network Protocol Proxy DNS Samsung Cloud Service Precaution Provides information to prevent mechanical damages or malfunctions of the product A If Samsung Cloud Agent and Scan to Samsung Cloud are installed you must delete the apps and then install Samsung Cloud Agent Otherwise your system may not work properly Reference SyncThru Web Admin Service
7. It is useful for the network administrators to manage multiple products at the same time This program is only for network models http samsungprinter com Product Support Please contact Samsung printer services Information http www samsungprinter com Compatible Please visit the website below Devices https www samsungcloudprint com User s Guide Information a User s Guide Information Terminology Terminology Meaning LUI e Local user interface e Indicates the letters shown on the display screen of the control panel SWS This means SyncThru Web Service SyncThru Web Service is one of the useful network programs offered by Samsung It is a web server in which users can set up various network environments Both administrators and users can easily manage and maintain the product by using this program USB The USB memory device offers a wide range of memory capacities as well as additional space to store or carry documents presentations music and video files high resolution photos and others User s Guide Information E 1 Installing and Uninstalling Samsung Cloud Agent This section provides information on installing and uninstalling Samsung Cloud Agent e Installing Samsung Cloud Agent e Uninstalling Samsung Cloud Agent 2 Some models may have different steps to install and uninstall Installing Samsung Cloud Agent You can install Samsung Cloud Agent using the SyncTh
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9. ed Enter a file name to save the scanned data You can set the file name from the SyncThru Web Service Open a web browser on a networked computer and enter the IP address of the product When SyncThru Web Service is opened click Settings gt Machine Settings gt Scan to Samsung Cloud gt File Name Click the Start button to scan and save the scanned files to the Samsung Cloud server 2 A confirmation window appears if the user is not registered in the Samsung Cloud Print Select works in progress or completed 4 Scanning and Sending via the Phone Number 18 5 Troubleshooting This section describes how to troubleshoot if a problem occurs e Common Problems Common Problems This section contains answers to common questions that you may have while using Samsung Cloud Agent Condition Troubleshooting The uploaded file on the Samsung Cloud is Check if the license status is valid See Checking Licenses Manually on page 14 not printing License status is displayed as disconnected Check your network connection The product must be able to connect to the Samsung Cloud server The product must be connected to the Internet DNS must be set in the product If the network is using a proxy SyncThru Web Service gt Settings gt Network Settings gt Proxy must be configured in the proxy 5 Troubleshooting EJ f Open Source Information Open Source Information
10. nding on the product 1 Select Machine Setup gt Others gt Application Management on the product display screen 2 Log on with an administrator account 3 Select Samsung Cloud Agent and click Uninstall 4 Click Yes in the pop up window 1 Installing and Uninstalling Samsung Cloud Agent 9 2 Getting Started This section provides basic information on the use of Samsung Cloud Agent and the requirements that must be met to use Samsung Cloud Agent on a network e Introduction to Samsung Cloud Agent Introduction to Samsung Cloud Agent Samsung Cloud Agent is a solution that is built on Samsung s open platform XOA Xtensible Open Architecture The main objectives of the Samsung Cloud Agent are as follows Promote Samsung Cloud Print service Print documents sent from Samsung Cloud Print Initialization of the user connected to the device Scan and send to Samsung Cloud 2 Getting Started fg 3 Checking Licenses Manually This section describes the conditions which must be met to check the Samsung Cloud Agent license and to remove your connection information e Requirements e Checking Licenses Manually e Removing User Connection Information Requirements The following conditions must be met to check the Samsung Cloud Agent license and to remove your connection information The product must be able to connect to the Samsung Cloud server The product must be connected to the Internet DNS must be set in
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13. ru Web Service Installation using SyncThru Web Service Install Samsung Cloud Agent using SyncThru Web Service according to the following steps CoO N OO Ul A Check that the network cable is connected to the product If not connect a standard network cable to the product Start a Web browser such as Internet Explorer Safari or Firefox and enter the product s IP address Log on with an administrator account by clicking Login in the upper right corner of the SyncThru Web Service website Please select Maintenance from the main menu Select the Application Management gt Application Select Add gt Browse Select the par file you wish to install and select OK If there is terms and conditions check the terms by selecting View EULA and select I agree and then select OK When the installation is complete click OK Select the Application Management gt Application 10 You can check that the installation is complete from the list of applications Installation using a USB memory device Install Samsung Cloud Agent using a USB memory device 2 The following steps may differ depending on the product 1 Select Machine Setup gt Others gt Application Management on the product display screen 2 Log on with an administrator account 3 Connect the USB memory device that contains the Samsung Cloud Agent installation file to the device 4 Once the product recognizes the USB memory device the Ins
14. t Samsung Cloud Agent Select Print from the menu on the left side Click the Remove Now button 3 Checking Licenses Manually 15 4 Scanning and Sending via the Phone Number This section provides information on sending scans using the phone numbers registered with the Scan to Samsung Cloud menu e Requirements 17 e Scanning and Sending to the Samsung Cloud Print 18 Requirements To send a scan using the phone number on the Scan to Samsung Cloud the following conditions must be met e The product must be able to connect to the Samsung Cloud server The product must be connected to the Internet DNS must be set in the product If the network is using a proxy SyncThru Web Service gt Settings gt Network Settings gt Proxy must be configured in the proxy 4 Scanning and Sending via the Phone Number Scanning and Sending to the Samsung Cloud Print You can scan images and store in the Samsung Cloud Print Lm A W N VI L3 Insert all original papers into the source feeder with the front facing up or place a piece of the original paper on the scanner glass with its front facing down Click Samsung Cloud on the product display home Enter the recipient s country code and phone number Enter the sender s information Sender information is for the recipient to identify the sender of the document The default string is entered and the user may edit this information Up to 45 characters can be enter
15. tall button is activated 5 Click Install 6 Select the Samsung Cloud Agent installation file 1 Installing and Uninstalling Samsung Cloud Agent Installing Samsung Cloud Agent 7 When the pop up screen appears select I agree and click OK 8 Installation of Samsung Cloud Agent begins After the installation is complete click OK 9 Select Machine Setup gt Others gt Application Management on the display screen and you can verify from the list that the installation is complete 1 Installing and Uninstalling Samsung Cloud Agent Ko Uninstalling Samsung Cloud Agent Uninstalling by using SyncThru Web Service Uninstalling from the display screen Uninstall Samsung Cloud Agent according to the following steps O ON A UW A Check that the network cable is connected to the product If not connect a standard network cable to the product Start a Web browser such as Internet Explorer Safari or Firefox and enter the product s IP address Log on with an administrator account by clicking Login in the upper right corner of the SyncThru Web Service website Please select Maintenance from the main menu Select the Application Management gt Application Select Samsung Cloud Agent Click Delete When the delete screen appears click OK Click OK in the confirmation window when the deletion is complete Uninstall Samsung Cloud Agent according to the following steps K The following steps may differ depe
16. the product Ifthe network is using a proxy SyncThru Web Service gt Settings gt Network Settings gt Proxy must be configured in the proxy To access the Samsung Cloud Agent setup menu you must log on with an account that has administrator rights 3 Checking Licenses Manually 13 i Checking Licenses Manually You can check the license status by using the manual verification of the setup menu Ul Check that the network cable is connected to the product If not connect a standard network cable to the product Start a Web browser such as Internet Explorer Safari or Firefox and enter the product s IP address Log on with an administrator account by clicking Login on the upper right corner of the SyncThru Web Service website Select XOA gt Samsung Cloud Agent Select Print from the menu on the left side Click the Manually verification button 3 Checking Licenses Manually 4 Removing User Connection Information You can remove all user information associated with Scan to Samsung Cloud using the remove user connection information function Ul Check that the network cable is connected to the product If not connect a standard network cable to the product Start a Web browser such as Internet Explorer Safari or Firefox and enter the product s IP address Log on with an administrator account by clicking Login on the upper right corner of the SyncThru Web Service website Select XOA g
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