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1. 3 Clickthe Job Storage tab Advanced Parting Shotouts Faper Guaity Bess Fish Job Storage ir Services Your job will be printed but not stored on the printer Job Storage Mode User Name or User name Proof and Hold Custom Personal Job EN x Job Name Quick Copy S Automatic Stored Job Custom Make Job Private Secure lt Automatic gt Non Il job name esi Use Job Name 1 99 Job Notification Options 7 Display Job ID when printing UJ c OK Cancel Apply ENWW Store print jobs on the product to print later 33 34 4 Select a Job Storage Mode option e Proof and Hold Print and proof one copy of a job and then print more copies e Personal Job The job does not print until you request it at the product control panel For this job storage mode you can select one of the Make Job Private Secure options If you assign a personal identification number PIN to the job you must provide the required PIN at the control panel If you encrypt the job you must provide the required password at the control panel e Quick Copy Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later e Stored Job Store a job on the product and allow other users to print the job at any time For this job storage mode you can select one of the Make Job Private Secure option
2. eese ener tette tentent 45 HP Embedded Web Server features sise 45 Information CAD R 46 General ta Disinn a eaa aaa a e a aaa raaa aas ae a a AN 46 Print tab or Copy Print tab sisi 47 Scan Digital Send tab MFP models only 48 Fax tab MFP models only essent enne tntnsntnnt retento tees 49 Troubleshooting tab iakoe isasun iiaee tarn iiare senesi ias iake aaRS 49 Security ta Disaini a E AEA R R A A RRR 50 HP Web Services tab esses esses ense enne tn enne nn stein ette tnse te snns thin 50 ENWW Networking tab rettet eter ea iet Spo cn on sect suse TR eine fete 50 nra elc E 52 HP Utility for MacOS Kiss C Q 53 PON uua dll 53 AP Utility feat kes rrt tene ben prane sansa ee ne tan nee anne Fo eee VE Sed ees ERE NER USER ERR 53 I LA T OB accu PESE 55 Econoimy Settings coco cce ae eaae Pone tese ee erae a ER epea Pe Scb E ee a e ea a EEEa 56 Optimize speed or energy usage sccsccssecsscssecsscssccssceecescesscessessecsseseeseseaeecsseseesseesaessaeseesaeensees 56 ETE np e E 56 Set the Sleep Schedule inserer 56 Product security features sisi 58 Security o CTUITS LUCERE 58 IP SECUN 21 are
3. 58 Sign in to the product sise 58 ASSIGN A SYSTEM PASSWOKG BRE 58 Encryption support HP High Performance Secure Hard Disks eese 59 LOCK tHE formatter ee trei as eSI EINE MEE Re HEN HEINE Ga MEE SUE Yee Reia Eaa oraaa iaaa EAA EEA daian 59 Software and firmware updates cccsscscssessecsscssecscssscsessscesesescessesssessecesenseseeseesseeseeseesseeseeseessaesersseesaseas 60 6 Salve general problems ne Ves ees esa Fu bebes e boss eoe e oe LEVE EP aa e Vu e ESOS e ee eU eU ends ani tante Lu PEE E aas 61 Restore factory set defaults seiner tent epe ache ictus espe nts te eo a Va Dee Udo ERE daau ap eV RD a aci aE 62 Control panel help Syst m assenar a ser sera de sees E SUR SY RSEN eee n etes E 63 A Cartridge is low or Cartridge is very low message displays on the product control panel 64 Change the Very Low settings ssccsscsscssssscesscesseessessessecsssceesssecoesseesaeeseesaeesseeeeeseeeeseesneensees 64 For products with fax capability sr 64 Order S ppli s 2 42 TE TELE TI 65 Product does not pick up paper or misfeeds ss 66 The product does not pick up paper sees eee esee eene nennen trnen nsns enses sins nnns senet 66 The product picks up multiple sheets of paper ss 66 The document feeder jams skews or picks up multiple sheets of paper 66 ELTE eee 6
4. cscccsssecssecsscecssessseecsseceseessesesseeesseessecesseeseeecseesseeecseeeeseecsseecseecseeecseeesstecsaesestecses 21 Eun e 25 ELDECE CRUDUM iia 26 How to print Windows iii 26 Automatically print on both sides Windows 27 Manually print on both sides Windows csscsccscssesssscssesscsessesecsesseseecessessesecsesseseeeeseeseeseeseseens 28 Print multiple pages per sheet Windows ccscsccccsscssesscsessesecsessessecesesessessesesesseaeseesseseeeeseens 29 ENWW Select the paper type Windows sine 30 Desine c CRM 30 Print tasks Mac OS m 31 How to print Mac OS X sii aesan iiae aean eisiea ia a ia ii 31 Automatically print on both sides Mac OS X scccssesessesscssssessessescssesscseesessesesseseesesesaesseseeaesaes 31 Manually print on both sides Mac OS X iii 31 Print multiple pages per sheet Mac OS X iii 31 Select the paper type Mac OS X inner 32 Additional print tasks Lee teseeresn e setae t da esk oer oe renta sana aS ker agente rase EEEE REN 30 Store print jobs on the product to print later sisi 33 Create a stored job Windows sisi 33 Create a stored job Mac OS X iii 34 Print a stored pb 35 BIIGEECIID
5. 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving these settings in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection settings 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary Chapter 6 Solve general problems ENWW Index A accessories ordering 20 AirPrint 38 B bin output jams clearing 69 bins output locating 4 Bonjour identifying 45 browser requirements HP embedded Web Server 45 C calibrate colors 83 cartridges replacing 21 change ink cartridge 21 cleaning inksmears 82 paper path 81 printhead 82 color options changing Windows 84 color theme changing Windows 84 colors calib
6. e Control panel help system e A Cartridge is low or Cartridge is very low message displays on the product control panel e Product does not pick up paper or misfeeds e Clear jams e Improve print quality e Solvewired network problems For more information ENWW In the US go to www hp com support ojcolorX555 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Install and configure e Learn and use e Solve problems e Download software updates e X Join support forums e Find warranty and regulatory information 61 Restore factory set defaults 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Restore Factory Settings 3 Averification message advises that completing the reset function might result in loss of data Touch the Reset button to complete the process f NOTE The product restarts automatically after the reset operation completes 62 Chapter6 Solve general problems ENWW Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu wh
7. 35 Mobile printing m 36 HP Wireless Direct and NFC Printing sine nnns nnne nennt tenia 36 HP ePrint via emal sses tiii rie reote eh ehe sues scvedes o sansoccusec secs ERU rea RER N NT ERE ERE RSEN XN aE 37 HP ePrint software x eret tete retine rne en ea nn nn tse e een sese esee ee ie ee vase dae er ela EN AREAS RaR 37 duisi E elite 38 Print from ChE USB AUREUS mm 39 Enable the USB port for printing ss 39 Print USB documents stone nina dasani dianian iaaa anarai aaa Aaaa 39 5 Manage the product sccisiscssscssessssctssisacsssscosvsiccssnssvssssseccavecaetssisassdsscssnanassasass YU FERAS o croio b barbio pebini a led irdadrituir e 41 Configure IP network settings eterne tuere tuo eo arenae Ele eE couedue eS e VE Yea EK ando Sue ERN ERR ann a cen Re ane Un SERRE RUE 42 Printer sharing disclaimer c sccscecsssecssecsscecsseceseecsssecseecsseessececsecsseeesececseessesecseceseeeceseecseesaes 42 View or change network settings sise 42 Rename the product on a network serres 42 Manually configure IPv4 TCP IP parameters from the control panel esses 43 Manually configure IPv6 TCP IP parameters from the control panel esses 43 HP Embedded W b S rver ss 45 How to access the HP Embedded Web Server EWS
8. Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iPhone 3GS or later or iPod touch third generation or later in the following applications e Mail e Photos e Safari e iBooks e Selectthird party applications To use AirPrint the product must be connected to the same wireless network as the Apple device For more information about using AirPrint and about which HP products are compatible with AirPrint go to the support Web site for this product e Inthe US goto www hp com support ojcolorX555 e Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search Ef NOTE AirPrint does not support USB connections 38 Chapter4 Print ENWW Print from the USB port This product features easy access USB printing so you can quickly print files without sending them from a computer The product accepts standard USB flash drives in the USB port on the front of the product You can print the following types of files e pdf e prn e pdl e ps e cht Enable the USB port for printing Before you can use this feature you must enable the USB port Use the following procedure to enable the port from the product control panel menus 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Openthefollowing menus e Ge
9. e Quick Copy Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later e Stored Job Store a job on the product and allow other users to print the job at any time If you assign a personal identification number PIN to the job the person who prints the job must provide the required PIN at the control panel 5 To use a custom user name or job name click the Custom button and then enter the user name or the job name Select which option to use if another stored job already has that name e UseJob Name 1 99 Append a unique number to the end of the job name e Replace Existing File Overwrite the existing stored job with the new one 6 If you selected the Stored Job or Personal Job option in step 3 you can protect the job with a PIN Type a 4 digit number in the Use PIN to Print field When other people attempt to print this job the product prompts them to enter this PIN number 7 Click the Print button to process the job Print a stored job Use the following procedure to print a job that is stored in the product memory 1 From the Home screen on the product control panel scroll to and touch the Retrieve from Device Memory button 2 Select the name of the folder where the job is stored 3 Select the name of the job If the job is private or encrypted enter the PIN or password 4 Adjust the number of copies and then touch the Start button to
10. for example to emulate a specific HP Color LaserJet product Download custom profiles from www hp com Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Change the color options 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manualsetting Select this setting to adjust the color settings independently from other settings Click the Settings button to open the manual color adjusment window y NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Try a different print driver ENWW You might need to use a different print driver when printing from a software program and the printed pages have unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts Download any of the following
11. Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the product to the Internet Networking tab Use the Networking tab to configure and secure network settings for the product when it is connected to an IP based network This tab does not display if the product is connected to other types of networks Table 5 9 HP Embedded Web Server Networking tab Menu Description TCP IP Setting Configure TCP IP settings for IPv4 and IPv6 networks NOTE The configuration options available depend on the print server model 50 Chapter5 Manage the product ENWW Table 5 9 HP Embedded Web Server Networking tab continued Menu Description Network Settings Configure IPX SPX AppleTalk DLC LLC and SNMP settings depending on the print server model Other Settings Configure general printing protocols and services supported by the print server The available options depend on the print server model but can include firmware update LPD queues USB settings support information and refresh rate AirPrint Enable set up or disable network printing from Apple supported products Select Language Change the language displayed by the HP Embedded Web Server This page displays if the Web pages support multiple languages Optionally select supported languages through language preference settings in the browser Settings View and restore current security settings to factory default values Config
12. Wireless Direct Accessory part number J8029 90901 as well as certain other HP LaserJet printers check the printer s documentation See www hp com go jd2800wSupport for more information on the HP Jetdirect 2800w NFC amp Wireless Direct Accessory Use HP Wireless Direct to print wirelessly from the following devices e iPhone iPad or iPod touch using Apple AirPrint or the HP ePrint app e Android mobile devices using the HP ePrint App or the Android embedded print solution e Symbian mobile devices using the HP ePrint Home amp Biz App e PCand Mac devices using the HP ePrint Software For more information on HP Wireless Direct printing go to www hp com go wirelessprinting and then click HP Wireless Direct on the left navigation bar NFC and HP Wireless Direct capabilities can be enabled or disabled from the printer s control panel 1 From the Home screen on the product control panel scroll to and touch the Administration menu 2 Openthe following menus e Network Settings e Wireless Menu e Wireless Direct 3 Touch the On menu item Bf NOTE In environments where more than one model of the same product is installed it might be helpful to provide each product a more unique SSID for easier product identification for HP Wireless Direct printing The SSID Service Set Identifier is also available on the How to Connect Page by touching the Network amp button from the Home screen on the product control panel Follow this proce
13. downloading 55 Index 91 92 Index ENWW 2014 Hewlett Packard Development Company L P www hp com C2511 90904
14. esses 88 89 ENWW 1 Product introduction e Product comparison e Product views e Product hardware setup and software installation For more information In the US go to www hp com support ojcolorX555 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Installand configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information ENWW Product comparison Paper handling X555dn models C2S11A Tray 1 50 sheet capacity vw Tray 2 500 sheet capacity v X555xh models C2S12A lt Tray 3 500 sheet capacity lt Automatic duplex printing Connectivity lt 10 100 1000 Ethernet LAN connection with IPv4 and IPv6 Easy access USB port for printing and scanning v without a computer and upgrading the firmware Hardware Integration Pocket HIP for adding third vw party devices 4 4 4 4 lt Storage Control panel display and input Print HP Solid State Disk Drive 8 GB y HP Crypto Disk Drive 500 GB lt 4 3 in color touchscreen control panel lt Prints up to 42 pages per minute ppm on A4 or Letter size paper in Profess
15. A AEAEE EaR E Ea eab e TERREN 4 Product front VIGW ee an aiai aaaea Ra Aaa RNE A AA AEE 4 Product back view RR 5 Int r face ports ire tn anne ne EEA ns Satan ne ne nan ne EEE EER entame nelle 6 iile iB 7 Product hardware setup and software installation eese enne ennt tnnt nsn nn nnns 9 PAPER WAYS IM 11 Understand paper US Esisi iniinis aiaa araea annaia iii aiea aariaa aeeaiei saakin ia 12 Configure trays for paper type and size sisi 14 Configure a tray when loading paper sn 14 Configure a tray to match print job settings eese sees eee eene eerte nnne nnne nnns 14 Configure a tray by using the control panel 15 Load Tray 1 multi purpose tray on left side of the product te tnt snnnes 16 Load Tray 2 or optional Tray 3 cccccsscesscessesscesscesecssecssecsecseesaeseesseesseecoesseesseesssscsssseseseecneessseessesssesseneesaes 17 3 Parts supplies and accessories 4 eee eese eere ponen e ro ree soap ee Peas ea posee cones sosssscesssccssssesessesscsessscsstsscsesseses 19 Order parts accessories and supplies sise 20 Ord rin asit nne dea ME IM M I t NE 20 Parts odi 20 ACCESSOMIOS MH 20 Replace the ink cartridges
16. NOTE If you are changing an existing password you must first enter the existing password in the Old Password field 6 Click the Apply button Make note of the password and store it in a safe place Encryption support HP High Performance Secure Hard Disks The hard disk provides hardware based encryption so you can securely store sensitive data without impacting product performance This hard disk uses the latest Advanced Encryption Standard AES and has versatile time saving features and robust functionality Use the Security menu in the HP Embedded Web Server to configure the disk Lock the formatter The formatter has a slot that you can use to attach a security cable Locking the formatter prevents someone from removing valuable components from it ENWW Product security features 59 Software and firmware updates HP regularly updates features that are available in the product firmware To take advantage of the most current features update the product firmware Download the most recent firmware update file from the Web In the US go to www hp com support ojcolorX555 Click Drivers amp Software Outside the US follow these steps 1 Goto www hp com support 2 Select your country region 3 Click Drivers amp Software 4 Enterthe product name HP OfficeJet Enterprise Color X555 and then select Search 60 Chapter5 Manage the product ENWW 6 Solve general problems e Restore factory set defaults
17. Settings for notifications Default scan settings for jobs saved in a network folder Default file settings for for jobs saved in a network folder Save to USB Setup 48 Chapter5 Manage the product Configure the USB settings for digital sending including the following Default settings for Quick Sets jobs saved on a USB flash drive Settings for notifications Default scan settings for jobs saved on a USB flash drive Default file settings for for jobs saved on a USB flash drive ENWW Table 5 4 HP Embedded Web Server Scan Digital Send tab continued Menu Description OXPd Workflow Use third party workflow tools Digital Sending Software Setup Configure settings related to using optional Digital Sending software Fax tab MFP models only Table 5 5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Configure settings for sending faxes including the following e Default settings for outgoing faxes Default setting for sending faxes using the internal fax modem Settings for using a LAN fax service Settings for using an Internet fax service Speed Dials Manage speed dial numbers including the following e Import CSV files containing email addresses fax numbers or user records so that they can be accessed on this product e Exportemail fax or user records from the product into a file on the computer to use as a data backup or import the records onto another HP product Fax Re
18. by pulling it out with both hands Set the unit aside upright on a piece of paper to prevent ink spills CAUTION When pulling out the ink collection unit avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes 74 Chapter6 Solve general problems ENWW 4 Lowerthe platen by pressing down on the green tab This will cause the product to try to feed the sheet through the print zone You might need to gently pull on the sheet if it does not feed Remove the sheet 5 Liftthe green tab to place the platen back into its operating position ENWW Clearjams 75 6 Reinstall the ink collection unit 7 Closethe left door 76 Chapter6 Solve general problems ENWW Clear jams in Tray 2 1 Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray 2 Remove the jammed sheet by pulling it to the right and then out of the product 3 Close Tray 2 NOTE Toclose the tray pushin the middle or with even pressure on both sides Avoid pushing on one side only ENWW Clearjams 77 Clear jams in optional Tray 3 1 Open Tray 3 2 Remove the jammed sheet by pulling it to the right and then out of the product 78 Chapter6 Solve general problems ENWW 3 Ifthe jam cannot be cleared at the tray try clearing the jam from the lower left door 4 Close Tray 3 NOTE Toclose the tray pushin the middle or with even pressure on both side
19. for Mac OS X to check product status or to view or change product settings from your computer You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open HP Utility From the Finder click Applications click Hewlett Packard and then click HP Utility If HP Utility is not included in the Utilities list use the following procedure to open it 1 At the computer open the Apple amp menu click the System Preferences menu and then click the Print amp Fax icon or the Print amp Scan icon 2 Select the product in the left side of the window 3 Clickthe Options amp Supplies button 4 Clickthe Utility tab 5 Clickthe Open Printer Utility button HP Utility features ENWW The HP Utility toolbar is at the top of every page It includes these items e Devices Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen e AllSettings Click this button to return to the HP Utility main page e Applications Click this button to manage which HP tools or utilities appear in the Dock e HP Support Click this button to open a browser and go to the HP support Web site for the product e Supplies Click this button to open the HP SureSupply Web site e Registration Click this button to open the HP registration Web site e Recycling Click this button to open the HP Planet Partners Recycling Program We
20. hard disk Network Settings Configures the network settings such as the IPv4 and IPv6 settings Additional Settings Provides access to the HP Embedded Web Server Scan Settings Scan to E mail Opens the HP Embedded Web Server page for configuring settings for scanning to email NOTE USBconnections are not supported Scan to Network Folder Opens the HP Embedded Web Server page for configuring settings for scanning to a network folder NOTE USB connections are not supported Chapter 5 Manage the product ENWW HP Web Jetadmin ENWW HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin and click the Self Help and Documentation link to learn more about upgrades HP Web Jetadmin 55 Economy settings e Optimize speed or energy usage e Set Sleep mode e Setthe Sleep Schedule Optimize speed or energy usage The product has four incremental settings to optimize for speed or energy usage 1 From the Home scre
21. magenta ink cartridge with HP Officejet pigment ink Ink collection unit B5LO9A HP Officejet Enterprise ink collection unit and duplex module NOTE For information about the yield for the cartridges see www hp com go pageyield Actual yield depends on specific use Accessories The following accessories are available for the product Item Part number Description Paper handling accessory B5LO7A HP Officejet Enterprise 500 sheet paper tray optional Tray 3 Product cabinet and stand B5LO8A HP Officejet Enterprise printer cabinet and stand Network accessory J8029A HP NFC Wireless Direct Accessory USB cable 8121 0868 2 meter A to B cable 1 Optional Tray 3 is available for the X555dn model only You cannot add a second 500 sheet tray to the X555xh model 20 Chapter3 Parts supplies and accessories ENWW Replace the ink cartridges The product uses four colors and has a different ink cartridge for each color yellow Y cyan C magenta M and black K 1 Open the ink cartridge door 2 Push the old ink cartridge inward to unlock it 3 Grasp the edge of the old ink cartridge and then pull the cartridge straight out to remove it ENWW Replace the ink cartridges 21 4 Remove the new ink cartridge from the packaging 5 Do not touch the gold colored metal contacts of the ink cartridge Fingerprints on the contacts can cause print quality problems 6 Insert the new ink cartridge into the prod
22. software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver f NOTE The name of the button varies for different software programs 3 Click or tap the Finishing tab 4 Select the Print on both sides check box Click the OK button to close the Document Properties dialog box 5 Inthe Print dialog box click the OK button to print the job Print tasks Windows 21 Manually print on both sides Windows Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver EA NOTE The name of the button varies for different software programs 3 Clickortap the Finishing tab 4 Select the Print on both sides manually check box Click the OK button to print the first side of the job 5 Retrieve the printed stack from the output bin and place it in Tray 1 6 If prompted touch the appropriate control panel button to continue 28 Chapter 4 Print ENWW Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Prefer
23. solutions 2 multiple pages per sheet printing Mac 31 printing Windows 29 N Near Field Communication printing 36 Netscape Navigator versions supported HP embedded Web Server 45 network product name changing 42 settings changing 42 settings viewing 42 Network button locating 7 network settings HP Embedded Web Server 50 networks default gateway 43 HP Web Jetadmin 55 IPv4 address 43 IPv6 address 43 subnet mask 43 supported 2 NFCprinting 36 0 on off button locating 4 online help control panel 63 operating systems 0S supported 2 ordering accessories 20 supplies and accessories 20 OS operating system supported 2 other links list HP Embedded Web Server 52 output bin jams clearing 69 locating 4 P pages per minute 2 pages per sheet selecting Mac 31 selecting Windows 29 paper jams 68 selecting 82 paper jams ink collection unit 74 ENWW paper path jams clearing 73 paper pickup problems solving 66 paper type selecting Windows 30 paper types selecting Mac 32 paper ordering 20 ports locating 6 power connection locating 5 power switch locating 4 print on both sides Mac 31 manually Windows 28 Windows 28 print settings HP Embedded Web Server 47 printhead cleaning 82 printing from USB storage accessories 39 storedjobs 35 printing on both sides settings Windows 27 R Refresh button locating 7 restore factory settings 62 RJ 45 port locating 6 S scan settings HP Em
24. the ink cartridges For more information In the US go to www hp com support ojcolorX555 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Installand configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information ENWW Order parts accessories and supplies Ordering Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a supported Web browser on your computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies Parts and supplies The following parts are available for the product Item Part number Cartridge number Description Ink cartridges D8J10A HP 980A Standard capacity black ink cartridge with HP Officejet pigment ink D8J07A HP 980A Standard capacity cyan ink cartridge with HP Officejet pigment ink D8J09A HP 980A Standard capacity yellow ink cartridge with HP Officejet pigment ink D8J08A HP 980A Standard capacity
25. 8 Auto navigation for clearing jams ss 68 Experiencing frequent or recurring paper jams ss 68 IE T AE RES DRUISCOPUIe DIT SU 69 Clear jams in Tray 1 multipurpose tray ins 70 Clear jams in the left door 5 cece ccsesoedeneeecustenectaecetscdecnceaceccdessevenchosescdeschanesdattanestea events 73 Clear jams in the ink collection unit area 1 sees sees eres ee eren rn ntn tn nennen nnne nnn nn 74 Clearjams in May PARRREROEOOILOLTOL ORTOS LLL 77 Clear jams in optional Tray 3 cccessesssessesssesecseesecseesseessesseeseesseeeeseesaesaeesseeeeseeeeseesseeseeessees 78 Improve print Quality 255 80 Print from a different software program serres 80 ENWW vi Check the paper type setting for the print job eene nnns 80 Check the paper type setting Windows 80 Check the paper type setting Mac OS X cseccsessessssessssescssessssesessesesseseesesessesesaeseees 80 Check ink cartridge status sise 81 Clean the prodict au rtr tam ent e cte OR Ie eet be ive eres Eee ERE eves bo D QURE ONERE UG 81 Print a cleaning page cscsecsercesssecssecesseecssecesseecsecesteececeesseeseeeeseecseeesseeessseesseeeses 81 Clean the printhead inserer 82 ReSolv Ink SIMGOMS i saisesazsiveevsetevsisececdeacotsndecavacesersacececdeessensessesseccestversecseede
26. Type Where Page range i a Find Printer section For example type 1 3 5 12 or pisi p152 p1s3 p653 Print what Document y Zoom Print All pages in range Pages per sheet Options 1 page Scale to paper size No Scaling E E Print to file 7 Manual duplex WE 3 Click or tap the tabs in the print driver to configure the available options For example set the paper orientation on the Finishing tab and set the paper source paper type paper size and quality settings on the Paper Quality tab a 3 s Document Properties I Advanced Printing Shortcuts Paper Quality Effec vices Document t Options E Print on both sides Flip pages up Dif Pages per sheet page per sheet Print page border Righ Orientation Portrait Landscape Rotate by 180 degrees A a aa invent 4 Click or tap the OK button to return to the Print dialog box Select the number of copies to print from this screen 5 Click or tap the OK button to print the job Chapter 4 Print ENWW Automatically print on both sides Windows ENWW Use this procedure for products that have an automatic duplexer installed If the product does not have an automatic duplexer installed or to print on paper types that the duplexer does not support you can print on both sides manually 1 From the
27. Very Low state You do not have to re establish these settings when you install a new ink cartridge 1 From the Home screen on the product control panel scroll to and touch Supplies 2 Open the following menus e Manage Supplies e Supply Settings e Black Cartridge or Color Cartridges e Very Low Settings 3 Select one of the following options e Select the Stop option to set the product to stop printing when the cartridge reaches the Very Low threshold e Select the Prompt to continue option to set the product to stop printing when the cartridge reaches the Very Low threshold You can acknowledge the prompt or replace the cartridge to resume printing e Selectthe Continue option to set the product to alert you that the cartridge is very low and to continue printing beyond the Very Low setting without interaction This can result in unsatisfactory print quality For products with fax capability 64 When the product is set to the Stop or Prompt to continue option there is some risk that faxes will not print when the product resumes printing This can occur if the product has received more faxes than the memory can hold while the product is waiting The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the ink cartridge but print quality might degrade Chapter 6 Solve general problems ENWW Order supplies Order supplies and paper www hp com go
28. Y Officejet Enterprise Color X555 User Guide Q www hp com support ojcolorX555 HP Officejet Enterprise Color X555 User Guide Copyright and License 2014 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number C2S11 90904 Edition 1 4 2014 Trademark Credits Adobe Adobe Photoshop Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents uu dime M M M 1 Product comparison e EE E EE e E E E E E 2 nua re aeina ea Eea EES oe oaae den one nn ADA e a NEES
29. at the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 4 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 ENWW Test network communication by pinging the network Solve wired network problems 87 88 a Open a command line prompt on your computer For Windows click Start click Run type cmd and then press Enter b Type ping followed by the IP address for your product For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working
30. b site HP Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you can perform with HP Utility Menu Item Description Information and Support Supplies Status Shows the product supplies status and provides links for ordering supplies online Device Information Shows information about the currently selected product File Upload Transfers files from the computer to the product Upload Fonts Transfers font files from the computer to the product HP Connected Accesses the HP Connected Web site HP Utility for MacOSX 53 54 Menu Item Description Update Firmware Transfers a firmware update file to the product NOTE This option is available only after you open the View menu and select the Show Advanced Options item Commands Sends special characters or print commands to the product after the print job NOTE This option is available only after you open the View menu and select the Show Advanced Options item Printer Settings Supplies Management Configures how the product should behave when supplies are nearing the end of their estimated life Trays Configuration Changes the default tray settings Output Devices Manages settings for optional output accessories Duplex Mode Turns on the automatic two sided printing mode Protect Direct Ports Disables printing over USB or parallel ports Stored Jobs Manages print jobs that are stored on the product
31. bedded Web Server 48 secuity settings HP Embedded Web Server 50 security encrypted harddisk 59 settings restore factory 62 Sign in control panel 58 Sign In button locating 7 ENWW Sign Out button locating 7 Sleep button locating 7 smears cleaning 82 software HP Utility 53 special paper printing Windows 30 speed optimizing 56 Start button locating 7 status HP Utility Mac 53 status of product 7 Stop button locating 7 storage job Macsettings 34 stored jobs creating Mac 34 creating Windows 33 deleting 35 printing 35 storing jobs with Windows 33 subnet mask 43 supplies low threshold settings 64 ordering 20 status viewing with HP Utility for Mac 53 using when low 64 supplies status 81 system requirements HP Embedded Web Server 45 T TCP IP manually configuring IPv4 parameters 43 manually configuring IPv6 parameters 43 transparencies printing Windows 30 Tray 1 jams clearing 70 locating 5 Tray 2 jams clearing 77 78 locating 4 Tray 3 partnumber 20 trays capacity 2 configure 14 included 2 jams clearing 77 78 locating 4 troubleshooting jams 68 network problems 87 paper feed problems 66 wired network 87 troubleshooting tools HP Embedded Web Server 49 two sided printing settings Windows 27 U USB cable part number 20 USB port enabling 39 locating 4 6 USB storage accessories printing from 39 w Web browser requirements HP Embedded Web Server 45 Web sites HP Web Jetadmin
32. blems e Download software updates e X Join support forums e Find warranty and regulatory information ENWW 41 Configure IP network settings e Printer sharing disclaimer e View or change network settings e Rename the product on a network e Manually configure IPv4 TCP IP parameters from the control panel e Manually configure IPv6 TCP IP parameters from the control panel Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network amp button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 000 2 Clickthe Networking tab to obtain network information You can change settings as needed Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified use the HP Embedded Web Server 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch t
33. by adjusting other print driver settings Adjust color settings Windows Follow these steps if colors on the printed page to not match colors on the computer screen or if the colors on the printed page are not satisfactory Change the color theme 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Select a color theme from the Color Themes drop down list e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid SRGB The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo SRGB The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default sRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme 84 Chapter6 Solve general problems ENWW 6 e None No color theme is used e Custom Profile Select this option to use a custom input profile to accurately control color output
34. ceive Setup Configure default print options for incoming faxes and set up a fax printing schedule Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding and configure basic settings for each e Faxarchiving is a method to send a copy of all incoming and outgoing faxes to an email address e Faxforwarding is a method to forward incoming faxes to a different fax device Fax Activity Log Contains a list of the faxes that have been sent from or received by this product Troubleshooting tab Table 5 6 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Select from a variety of reports and tests to help solve problems with the product Retrieve Diagnostic Data Export product information to a file that can be useful for detailed problem analysis NOTE This item is available only if an administrator password is set from the Security tab Calibration Cleaning Enable the automatic cleaning feature create and print the cleaning page and select an option to calibrate the product immediately Firmware Upgrade Download and install product firmware upgrade files Restore Factory Settings Restore product settings to factory defaults ENWW HP Embedded Web Server 49 Security tab Table 5 7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security including the following e Configure an administrator password to
35. click the Change Settings link Job Log Shows a summary of all jobs the product has processed Configuration Page Shows the information found on the configuration page Supplies Status Page Shows the status of the supplies for the product Event Log Page Shows a list of all product events and errors Use the HP Instant Support link in the Other Links area on all HP Embedded Web Server pages to connect to a set of dynamic Web pages that help solve problems These pages also show additional services available for the product Usage Page Shows a summary of the number of pages the product has printed grouped by size type and paper print path Device Information Shows the product network name address and model information To customize these entries click the Device Information menu on the General tab Control Panel Snapshot Shows an image of the current screen on the control panel display Print Printable Reports and Pages Upload a print ready file from the computer to print The product uses the default print settings to print the file Lists the internal reports and pages for the product Select one or more items to print or view General tab 46 Table 5 2 HP Embedded Web Server General tab Control Panel Customization Description Reorder show or hide features on the control panel display Change the default display language Quick Sets Setup Configure jobs that are available in the Qu
36. connection To reconnect it might be necessary to reset the print server to a factory default state and reinstall the product IPsec Firewall Announcement Agent Network Statistics Protocol Info View or configure a Firewall policy or an IPsec Firewall policy for selected HP Jetdirect models only Enable or disable the HP Device Announcement Agent set the configuration server and configure mutual authentication using certificates Display network statistics that are collected and stored on the HP Jetdirect print server View a list of network configuration settings on the HP Jetdirect print server for each protocol Configuration Page View the HP Jetdirect configuration page which contains status and configuration information HP Embedded Web Server 51 Other Links list NOTE Configure which links display in the Other Links list by using the Edit Other Links menu on the General tab The following are the default links Table 5 10 HP Embedded Web Server Other Links list Menu Description Product Support Connect to the support site for the product to search for help on various topics Shop for Supplies Connect to the HP SureSupply Web site for information on purchasing original HP supplies such as toner cartridges and paper HP Instant Support Connect to the HP Web site to find solutions to product problems 52 Chapter 5 Manage the product ENWW HP Utility for Mac OS X Use the HP Utility
37. default the product pulls paper from Tray 2 If Tray 2 is empty the product pulls paper from Tray 1 or Tray 3 if itis installed Configuring a tray on this product changes the speed settings to obtain the best print quality for the type of paper that you are using If you are using special paper for all or most print jobs on the product change this default tray setting on the product The following table lists possible ways you can use the tray settings to meet your printing needs Paper use Load Tray 1 and one other tray with the same paper and have the product pick paper from one tray if the other one is empty Occasionally use special paper such as heavy paper or letterhead from a tray that usually contains plain paper Configure the product Load paper in Tray 1 No configuration is needed if the default settings for type and size have not been changed Load special paper in Tray 1 Print From the software program print the job From the software program print dialog choose the paper type that matches the special paper loaded in the tray before sending the print job Select Tray 1 as the paper source from the Paper Quality tab Windows or Paper Feed menu Mac Frequently use special paper such as heavy paper or letterhead from one tray Load special paper in Tray 1 and configure the tray for the paper type From the software program print dialog choose the paper type that matches the special pa
38. drivers from the HP Web site In the US go to www hp com support ojcolorX555 Outside the US go to www hp com support Select your country region Click Download Drivers amp Software Enter the product name and then select Search HP PCL 6 driver e Provided as the default driver on the product CD This driver is automatically installed unless you select a different one e Recommended for all Windows environments e Provides the overall best speed print quality and product feature support for most users Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 Improve print quality 85 86 HP UPD PS driver Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with mul
39. dure to change the product SSID 1 From the Home screen on the product control panel scroll to and touch the Administration menu 2 Open the following menus 36 Chapter4 Print ENWW e Network Settings e Wireless Menu e Wireless Direct e SSID 3 Touch the SSID name area 4 Usethe keyboard to change the name 5 Touch OK HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device y NOTE The product might require a firmware update to use this feature To use HP ePrint the product must meet these requirements e The product must be connected to a wired or wireless network and have Internet access e HP Web Services must be enabled on the product and the product must be registered with HP Connected Follow this procedure to enable HP Web Services and register with HP Connected 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 2 Clickthe HP Web Services tab 3 Select the option to enable Web Services AX NOTE Enabling Web Services might take several minutes 4 Goto www hpconn
40. e cannot use them When a feature is secured the product prompts you to sign in before you can use it You can also sign in without waiting for a prompt by touching the Sign In button on the Home screen Typically you use the same user name and password that you use to sign in to your computer on the network Consult the network administrator for this product if you have questions about which credentials to use After you have signed in to the product a Sign Out button displays on the control panel To maintain security for the product touch the Sign Out button when you have finished using the product Assign a system password Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network button to display the IP address or host name Chapter 5 Manage the product ENWW b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens B https 10 10 0000 2 Clickthe Security tab 3 Open the General Security menu 4 Inthe Username field enter the name to associate with the password 5 Enterthe password in the New Password field and then enter it again in the Verify Password field f
41. eatures button Touch the Sign Out button to sign out of the product if you have signed in for access to secured features After you sign out the product restores all options to the default settings 6 Language Selection Touch the Language Selection button to select the language for the control panel display button 7 Sleep button Touch the Sleep button to put the product into Sleep mode 8 Network button Touch the Network button to find information about the network connection 9 Help button Touch the Help button to open the embedded help system ENWW Product views 7 10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features 11 Features Depending on the product configuration the features that appear in this area can include any of the following items e Quick Sets e Retrieve from USB e Retrieve from Device Memory e JobStatus e Supplies e Trays e Administration e Device Maintenance 8 Chapter 1 Product introduction ENWW Product hardware setup and software installation ENWW For basic setup instructions see the Hardware Installation Guide that came with the product For additional instructions go to HP support on the Web In the US go to www hp com support ojcolorX555 for HP s all inclusive help for your product Outside the US follow these steps 1 Gotowww hp com support 2 Select your country region 3 Click Troubleshooting 4 Entert
42. ected com to create an HP ePrint account and complete the setup process HP ePrint software ENWW The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint capable product This software makes it easy to find HP ePrint enabled products that are registered to your HP Connected account The target HP printer can be located in the office or at locations across the globe Mobile printing 37 e Windows After installing the software open the Print option from within your application and then select HP ePrint from the installed printers list Click the Properties button to configure print options e Mac After installing the software select File Print and then select the arrow next to PDF in the bottom left of the driver screen Select HP ePrint For Windows the HP ePrint software supports TCP IP printing to local network printers on the network LAN or WAN to products that support UPD PostScript Windows and Mac both support IPP printing to LAN or WAN network connected products that support ePCL Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud Go to www hp com go eprintsoftware for drivers and information y NOTE The HP ePrint software is a PDF workflow utility for Mac and is not technically a print driver y NOTE HP ePrint Software does not support USB printing AirPrint
43. ection warranty on that supply has ended The ink cartridge does not need to be replaced now unless the print quality is no longer acceptable Consider having a replacement available to install when print quality is no longer acceptable If you determine that you need to replace an ink cartridge or other replaceable maintenance parts the supplies status page lists the genuine HP part numbers Check to see if you are using a genuine HP cartridge A genuine HP ink cartridge has the words HP or Hewlett Packard on it or has the HP logo on it For more information on identifying HP cartridges go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search Hewlett Packard cannot recommend the use of non HP supplies either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality replace the cartridge with a genuine HP ink cartridge Clean the product Print a cleaning page ENWW Print a cleaning page to remove dust and excess debris from the paper path if you are having any of the following problems Specks of ink are on the printed pages Repeated marks occur on the printed pages Use the following procedure to print a cleaning page Improve print quality 81 1 From the Home screen on the product contro
44. ek and for holidays Set which interactions with the product cause it to wake from sleep mode Backup and Restore Create a backup file that contains product and user data If necessary use this file to Restore Factory Settings Solution Installer Firmware Upgrade restore data to the product Restore product settings to the factory defaults Install third party software programs that can enhance the product functionality Download and install product firmware upgrade files Quota and Statistics Services Provides connection information about third party job statistics services f NOTE The tab is named Copy Print for MFP models Table 5 3 HP Embedded Web Server Copy Print tab Menu Retrieve from USB Setup Manage Stored Jobs Adjust Paper Types Restrict Color General Print Settings Description Enable or disable the Retrieve from USB menu on the control panel Enable or disable the ability to store jobs in the product memory Configure job storage options Override the factory default mode settings if print quality problems occur when using a specific paper type Permit or restrict color printing and copying Specify permissions for individual users or for jobs that are sent from specific software programs Configure settings for all print jobs including copy jobs or received faxes HP Embedded Web Server 47 Table 5 3 HP Embedded Web Server Copy Print tab continued Copy Settings MFP
45. en on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e EnergySettings e Optimum Speed Energy Usage 3 Select the option that you want to use and then touch the Save button Gy NOTE The default setting is Faster first page Set Sleep mode 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e EnergySettings e Sleep Timer Settings 3 Touch Sleep Auto Off After to select the option 4 Selectthe appropriate time period and then touch the Save button Gy NOTE The sleep mode default time is 30 minutes Set the Sleep Schedule Sy NOTE You must configure the date and time settings before you can use the Sleep Schedule feature 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e GeneralSettings e Date Time Settings 3 Open the Date Time Format menu and configure the following settings 56 Chapter5 Manage the product ENWW ENWW 10 11 e DateFormat e TimeFormat Touch the Save button Open the Date Time menu and configure the following settings e Date Time e Time Zone If you are in an area that uses daylight savings time select the Adjust for Daylight Savings box Touch the Save button Touch the back arrow button to return to the Administrati
46. ences button to open the print driver rf NOTE The name of the button varies for different software programs 3 Clickortapthe Finishing tab 4 Select the number of pages per sheet from the Pages per sheet drop down list 5 Selectthe correct Print page borders Page order and Orientation options Click the OK button to close the Document Properties dialog box 6 Inthe Print dialog box click the OK button to print the job ENWW Print tasks Windows 29 Select the paper type Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver Ey NOTE The name of the button varies for different software programs 3 Clickortap the Paper Quality tab 4 Fromthe Paper type drop down list click the More option 5 Expandthe list of Type is options 6 Expand the category of paper types that best describes your paper 7 Selectthe option for the type of paper you are using and then click the OK button 8 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Additional print tasks In the US go to www hp com support ojcolorX555 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search Instructions are available for pe
47. ere you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem ENWW Control panel help system 63 A Cartridge is low or Cartridge is very low message displays on the product control panel Cartridge is low The product indicates when an ink cartridge level is low Actual ink cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The ink cartridge does not need to be replaced now Cartridge is very low The product indicates when the ink cartridge level is very low Actual ink cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The ink cartridge does not need to be replaced now unless the print quality is no longer acceptable Once an HP ink cartridge has reached Very Low HP s Premium Protection Warranty on that ink cartridge has ended Change the Very Low settings You can change the way the product reacts when supplies reach the
48. fic trays T 2 6 From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e General Settings Print Quality e Image Registration Select the tray that you want to adjust Touch the Print Test Page button and then follow the instructions on the printed pages Touch the Print Test Page button to verify the results and then make further adjustments if necessary When you are satisfied with the results touch the Save button to save the new settings Calibrate the product to align the colors Calibration is a product function that optimizes print quality ENWW Improve print quality 83 Follow these steps to resolve print print quality problems such as misaligned color colored shadows blurry graphics or other print quality issues 1 2 4 From the Home screen on the product control panel scroll to and touch the Device Maintenance button Open the following menus e Calibration Cleaning e Full Calibration Touch the Start button to start the calibration process A Calibrating message will display on the product control panel The calibration process takes a few minutes to complete Do not turn the product off until the calibration process has finished Wait while the product calibrates and then try printing again Check other print job settings When printing from a software program follow these steps to try to resolve the issue
49. he Network amp button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 2 Open the General tab 42 Chapter5 Manage the product ENWW 3 4 On the Device Information page the default product name is in the Device Name field You can change this name to uniquely identify this product f NOTE Completing the other fields on this page is optional Click the Apply button to save the changes Manually configure IPv4 TCP IP parameters from the control panel Use the control panel Administration menus to manually set an IPv4 address subnet mask and default gateway 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Network Settings e Jetdirect Menu e TCP IP e IPV 4 Settings e Config Method 3 Select the Manual option and then touch the Save button 4 Openthe Manual Settings menu 5 Touch the IP Address Subnet Mask or Default Gateway option 6 Touch the first field to open a keypad Enter the correct digits for the field and then touch the OK button Repeat the process for each field and then touch the Save button Manually configure IPv6 TCP IP parameters from the control panel ENWW Use the control panel Administra
50. he product name HP OfficeJet Enterprise Color X555 and then select Search Find the following support e Install and configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information Product hardware setup and software installation 9 10 Chapter 1 Product introduction ENWW 2 Paper trays e Understand paper use e Configure trays for paper type and size e Load Tray 1 multi purpose tray on left side of the product e Load Tray 2 or optional Tray 3 For more information In the US go to www hp com support ojcolorX555 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Install and configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information ENWW Understand paper use HP Officejet inks for business are specifically developed for use with HP printheads Unique ink formulations help extend the life of the printheads and enhance reliability When used with ColorLok paper these inks provide laser like color output This product supports a variety of paper and other print media Paper or print media that does not meet the following guidelines might cause poor print quality increased ja
51. ick Sets area of the Home screen on the product control panel Alerts Setup email alerts for various product and supplies events Chapter 5 Manage the product ENWW Print tab or Copy Print tab ENWW Table 5 2 HP Embedded Web Server General tab continued Menu Control Panel Administration Menu Description Shows the menu structure of the Administration menu on the control panel NOTE Configure settings on this screen or the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu AutoSend Configure the product to send automated emails regarding product configuration and supplies to specific email addresses Edit Other Links Add or customize a link to another Web site This link displays in the Other Links area on all HP Embedded Web Server pages Ordering Information Enter information about ordering replacement toner cartridges This information displays on the supplies status page Device Information Language Name the product and assign an asset number to it Enter the name of the primary contact who will receive information about the product Set the language in which to display the HP Embedded Web Server information Date and Time Set the date and time or synchronize with a network time server Energy Settings Set or edit a wake time sleep time and sleep delay for the product Set a different schedule for each day of the we
52. ick the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Check the paper type setting Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 80 Chapter6 Solve general problems ENWW By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu Select a type from the Media Type drop down list Click the Print button Check ink cartridge status Follow these steps to check the estimated life remaining in the ink cartridges if your printed pages have small unprinted areas streaks or bands 1 2 From the Home screen on the product control panel scroll to and touch the Supplies button The status of all supply items is listed on the screen To print or view a report of the status of all supply items including the genuine HP part number for reordering the supply touch the Manage Supplies button Touch the Supplies Status button and then touch either the Print or View button Check the percent of life remaining for the cartridges and if applicable the status of other replaceable maintenance parts Print quality problems can occur when using an ink cartridge that is at its estimated end of life The supplies status page indicates when a supply level is very low After an HP supply has reached the very low threshold HP s premium prot
53. ional mode up to 70 ppm in General Office mode and up to 15 ppmin Presentation mode lt Easy access USB printing no computer required Mobile printing using the following e HPePrint via email HP ePrint App e HPePrint Software e HP ePrint Enterprise e HPePrint Home amp Biz App e Google Cloud Print e AirPrint NOTE Get more information on mobility solutions at the following links www hp com go mobileprinting www hpconnected com www hp com go LaserJetMobilePrinting lt lt lt lt Supported operating systems Windows XP SP3 or later 32 bit and 64 bit w NOTE The software installer does not support the 64 bit version but the print driver supports it NOTE Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support for the discontinued XP operating system 2 Chapter 1 Product introduction ENWW Model name X555dn models X555xh models Model number C2S11A C2512A Windows Vista 32 bit and 64 bit w w NOTE Windows Vista Starter is not supported by the software installer or the print driver Windows 7 SP1 or later 32 bit and 64 bit w w Windows 8 32 bit and 64 bit w w Windows 8 1 32 bit and 64 bit w w Windows 2003 Server SP2 or later 32 bit and 64 bit w w NOTE The software installer does not support the 64 bit version but the print driver supports it NOTE Microsoft retired mains
54. l panel scroll to and touch the Device Maintenance button 2 Touch Calibration Cleaning and then touch Print Cleaning Page to print the page 3 Thecleaning process can take several minutes When it is finished discard the printed page Clean the printhead 1 From the Home screen on the product control panel scroll to and touch the Device Maintenance button 2 Touch Calibration Cleaning 3 Touch Clean Print head Resolve ink smears 1 From the Home screen on the product control panel scroll to and touch the Device Maintenance button 2 Touch Calibration Cleaning 3 Touch Resolve Ink Smear Visually inspect the ink cartridge 1 Remove the ink cartridge from the product and verify that there is no debris in the cartridge path 2 Examine the metal connector of the ink cartridge A CAUTION Do not touch the metal connector on the edge of the cartridge Fingerprints on the metal connector can cause print quality problems 3 Ifyou see any scratches or other damage on the metal connector replace the ink cartridge 4 Ifthe metal connector does not appear to be damaged push the cartridge gently back into its slot until it locks in place Print a few pages to see if the problem has resolved Check paper and the printing environment Step one Use paper that meets HP specifications Some print quality problems arise from using paper that does not meet HP specifications 82 Chapter6 Solve general problems ENWW A
55. lways use a paper type and weight that this product supports Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on Use paper that does not contain metallic material such as glitter Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Step two Check the environment The environment can directly affect print quality and is a common cause for print quality or paper feeding issues Try the following solutions Move the product away from drafty locations such as open windows or doors or air conditioning vents Make sure the product is not exposed to temperatures or humidity outside of product specifications Do not place the product in a confined space such as a cabinet Place the product on a sturdy level surface Remove anything that is blocking the vents on the product The product requires good air flow on all sides including the top Protect the product from airborne debris dust steam grease or other elements that can leave residue inside the product Step three Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from speci
56. ly Make sure that the paper stack is straight and the guides are against the paper stack e The document feeder input tray or output bin might contain more than the maximum number of pages Make sure the paper stack fits below the guides in the input tray and remove pages from the output bin e Verify that there are no pieces of paper staples paper clips or other debris in the paper path e Cleanthe document feeder rollers and the separation pad Use compressed air or a clean lint free cloth moistened with warm water If misfeeds still occur replace the rollers e Fromthe Home screen on the product control panel scroll to and touch the Supplies button Check the status of the document feeder kit and replace it if necessary ENWW Product does not pick up paper or misfeeds 67 68 Clear jams Auto navigation for clearing jams The auto navigation feature assists you in clearing jams by providing step by step instructions on the control panel When you complete a step the product displays instructions for the next step until you have completed all steps in the procedure Experiencing frequent or recurring paper jams To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray i
57. models only Description Configure the default options for copy jobs Manage Trays Configure settings for paper trays Scan Digital Send tab MFP models only Table 5 4 HP Embedded Web Server Scan Digital Send tab E mail and Save to Network Folder Quick Setup Wizards Address Book Description Configure the product to send scanned images as email attachments Configure the product to save scanned images to network folder Quick Sets Quicks Sets provide easy access to files saved on the network Manage the address book including the following Add email addresses into the product one at a time Use the Import Export tab to load a large list of frequently used email addresses on to the product all at once rather than adding them one at a time Edit email addresses that have already been saved in the product E mail Setup Configure the default email settings for digital sending including the following Settings for the outgoing mail SMTP server Default settings for E mail Quick Sets jobs Default message settings such as the From address and the subject line Settings for digital signatures and encryption Settings for email notifications Default scan settings for email jobs Default file settings for email jobs Save to Network Folder Setup Configure the network folder settings for digital sending including the following Default settings for Quick Sets jobs saved in a network folder
58. ms and premature wear on the product It is possible for paper to meet all of these guidelines and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and or humidity levels or other variables over which Hewlett Packard has no control A CAUTION Using paper or print media that does not meet Hewlett Packard s specifications might cause problems for the product requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements e For best results use only HP brand paper and print media designed for inkjet printers or multiuse e Use paper or print media made for inkjet printers e Hewlett Packard Company cannot recommend the use of other brands of media because HP cannot control their quality Ey NOTE Based on HP internal testing using a range of plain papers HP highly recommends using papers with the ColorLok logo for this product For details go to www hp com go printpermanence Use the following guidelines to obtain satisfactory results when using special paper or print media Set the paper type and size in the printer driver to obtain the best results Media type Do Do not Envelopes e Storeenvelopes flat e Donotuse envelopes that are wrinkled nicked stuck together or e Use envelopes where the seam otherwise damaged extends all the way to the corner of the envelope e Donotuseenvelopes that have clasps snaps wi
59. multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 6 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Make sure the printing environment is within recommended specifications The document feeder jams skews or picks up multiple sheets of paper y NOTE This information applies to MFP products only The original might have something on it such as staples or self adhesive notes that must be removed Check that all rollers are in place and that the roller access cover inside the document feeder is closed Make sure that the top document feeder cover is closed The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack 66 Chapter6 Solve general problems ENWW e The paper guides must be touching the sides of the paper stack to work correct
60. ndows or coated linings Labels e Use only labels that have no exposed e Do not use labels that have wrinkles backing between them or bubbles or are damaged e Use labels that lie flat e Do not print partial sheets of labels e Use only full sheets of labels Letterhead or preprinted forms e Use only letterhead or forms e Donotuseraised or metallic approved for use in inkjet printers letterhead 12 Chapter2 Paper trays ENWW ENWW Media type Heavy paper Glossy or coated paper Use only heavy paper that is approved for use in inkjet printers and meets the weight specifications for this product Use only glossy or coated paper that is approved for use in inkjet printers Print on the correct side of this type of paper Do not attempt to duplex print on this type of paper Do not Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product Do not use glossy or coated paper designed for use in laser products Using laser printer glossy media can result in ink puddling on the page and covering the internal parts of the product Printing on the incorrect side of this type of paper can lead to puddling and product contamination from excess ink Duplex printing on this type of paper can lead to smearing and product contamination Understand paperuse 13 Configure trays for paper type and size By
61. neral Settings e Enable Retrieve from USB 3 Select the Enable option and then touch the Save button Print USB documents 1 Insert the USB flash drive into the easy access USB port f NOTE You might need to remove the cover from the USB port Pull the cover straight out to remove it 2 The product detects the USB flash drive Touch the OK button to access the drive or if prompted select the Retrieve from USB option from the list of available applications The Retrieve from USB screen opens 3 Select the name of the document that you want to print f NOTE The document might be in a folder Open folders as necessary 4 Toadjust the number of copies touch the Copies field and then use the keypad to select the number of copies 5 Touch the Start button to print the document ENWW Print from the USB port 39 40 Chapter4 Print ENWW 5 Manage the product e Configure IP network settings e HP Embedded Web Server e HP Utility for Mac OS X e HP Web Jetadmin e Economy settings e Product security features e Software and firmware updates For more information In the US go to www hp com support ojcolorX555 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Install and configure e Learn and use e Solve pro
62. ning 42 Index 89 other links list 52 print settings 47 scansettings 48 security settings 50 troubleshooting tools 49 HP Embedded Web Server EWS features 45 network connection 45 HPePrint 37 HP ePrint software 37 HPUtility 53 HP Utility for Mac Bonjour 53 features 53 HP Utility Mac 53 HP Web Jetadmin 55 HP Web Services enabling 50 HP Wireless Direct Printing 36 l information pages HP Embedded Web Server 46 ink cartridge low threshold settings 64 using when low 64 ink cartridge door locating 4 ink cartridge status 81 ink cartridges part numbers 20 replacing 21 ink collection unit jams 74 locating 5 ink smears cleaning 82 input tray loading 16 interface ports locating 6 Internet Explorer versions supported HP Embedded Web Server 45 IP Security 58 IPsec 58 IPv4 address 43 IPv6 address 43 90 Index J jams auto navigation 68 causesof 68 ink collection unit 74 output bin clearing 69 paper path clearing 73 Jetadmin HP Web 55 jobs stored creating Windows 33 deleting 35 Mac settings 34 printing 35 L labels printing Windows 30 LAN port locating 6 Language Selection button locating 7 left door jams clearing 73 locating 5 loading paper input tray 16 local area network LAN locating 6 lock formatter 59 M Mac driver settings Job Storage 34 Macintosh HP Utility 53 main PCA locating 5 managing network 42 manual duplex Mac 31 Windows 28 memory included 2 mobile printing
63. nu select this product 3 Open the menus drop down list or click Show Details and then click the Manual Duplex menu 4 Clickthe Manual Duplex box and select a binding option 5 Clickthe Print button 6 Goto the product and remove any blank paper that is in Tray 1 7 Retrieve the printed stack from the output bin and place it with the printed side facing down in the input tray 8 If prompted touch the appropriate control panel button to continue Print multiple pages per sheet Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product ENWW Print tasks Mac OS X 31 3 Open the menus drop down list or click Show Details and then click the Layout menu 4 Fromthe Pages per Sheet drop down list select the number of pages that you want to print on each sheet 5 nthe Layout Direction area select the order and placement of the pages on the sheet 6 From the Borders menu select the type of border to print around each page on the sheet 7 Click the Print button Select the paper type Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then click the Finishing menu 4 Selectatype from the Media type drop down list 5 Clickthe Print button Additional print tasks In the US go to www hp com support ojcolorX555 Outside the US go to www h
64. on screen Open the following menus e General Settings e Energy Settings e Sleep Schedule Touch the Add button and then select the type of event to schedule Wake or Sleep Configure the following settings e Time e Event Days Touch the OK button and then touch the Save button Economy settings 57 58 Product security features e Security statements e IP Security e Sign in to the product e Assign a system password e Encryption support HP High Performance Secure Hard Disks e Lock the formatter Security statements The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features IP Security IP Security IPsec is a set of protocols that control IP based network traffic to and from the product IPsec provides host to host authentication data integrity and encryption of network communications For products that are connected to the network and have an HP Jetdirect print server you can configure IPsec by using the Networking tab in the HP Embedded Web Server Sign in to the product Some features on the product control panel can be secured so that unauthorized peopl
65. ons 4 Touch the OK button to save your selection ENWW Configure trays for paper typeandsize 15 Load Tray 1 multi purpose tray on left side of the product 1 Open Tray 1 2 Pull out the tray extension 3 Extend the paper guides fully and then load the paper stack into Tray 1 Adjust the paper guides to the size of the paper NOTE Place the paper into Tray 1 with the side to be printed on face down and the top of page on the side of the tray closest to the product 16 Chapter 2 Paper trays ENWW Load Tray 2 or optional Tray 3 1 Pull the tray out of the product 2 Slide open the paper length and width guides 3 Place the paper in the tray and make sure that it is flat at all four corners Slide the side paper width guides so that they align with the paper size marking in the bottom of the tray Slide the front paper length guide so that it pushes the stack of paper against the back of the tray NOTE Place the paper into the tray with the side to be printed on face up ENWW Load Tray 2 or optional Tray3 17 4 Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray 5 Slide the tray into the product NOTE Toclose the tray push in the middle or with even pressure on both sides Avoid pushing on one side only 18 Chapter2 Paper trays ENWW 3 Parts supplies and accessories e Order parts accessories and supplies e Replace
66. p com support Select your country region Click Troubleshooting Enter the product name and then select Search Instructions are available for performing specific print tasks such as the following e Create and use printing shortcuts or presets e Select the paper size or use a custom paper size e Selectthe page orientation e Create a booklet Scale a document to fit a specific paper size e Printthe first or last pages of the document on different paper e Print watermarks on a document 32 Chapter4 Print ENWW Store print jobs on the product to print later e Create a stored job Windows e Create a stored job Mac OS X Print a stored job e Delete a stored job Create a stored job Windows You can store jobs on the product so you can print them at any time NOTE Your print driver might look different than what is shown here but the steps are the same 1 From the software program select the Print option 2 Select the product from the list of printers and Print e then select Properties or Preferences the name Printer varies for different software programs Name Find Printer Status Type Where Print to File Comment we E Manual duplex Page range a section For example type 1 3 5 12 or pisi p152 p153 p653 Print what Document i l Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling El
67. per loaded in the tray before sending the print job Select Tray 1 as the paper source from the Paper Quality tab Windows or Paper Feed menu Mac Configure a tray when loading paper 1 Load paper in the tray 2 The tray configuration message displays on the product control panel 3 Touch the OK button to accept the detected type and size or touch the Modify button to choose a different paper size or type 4 Select the correct type and size and then touch the OK button Configure a tray to match print job settings 14 1 In the software program specify the source tray the paper size and the paper type 2 Send the job to the product If the tray needs to be configured a tray configuration message displays on the product control panel 3 Load the tray with the specified type and size of paper and then close the tray 4 Touch the OK button to accept the detected type and size or touch the Modify button to choose a different paper size or type 5 Select the correct type and size and then touch the OK button Chapter 2 Paper trays ENWW Configure a tray by using the control panel You can also configure the trays for type and size without a prompt from the product 1 From the Home screen on the product control panel scroll to and touch the Trays button 2 Touch the line for the tray that you want to configure and then touch the Modify button 3 Select the paper type and size from the lists of opti
68. print the job Delete a stored job ENWW When you send a stored job to the product memory the product overwrites any previous jobs with the same user and job name If a job is not already stored under the same user and job name and the product needs additional space the product might delete other stored jobs starting with the oldest You can change the number of jobs that the product can store from the General Settings menu on the product control panel Use this procedure to delete a job that is stored in the product memory 1 From the Home screen on the product control panel scroll to and touch the Retrieve from Device Memory button 2 Select the name of the folder where the job is stored 3 Select the name of the job and then touch the Delete button 4 Ifthe job is private or encrypted enter the PIN or the password and then touch the Delete button Store print jobs on the product to print later 35 Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop tablet smartphone or other mobile device To determine the best choice go to www hp com go LaserJetMobilePrinting English only e A HP Wireless Direct and NFC Printing e HP ePrint via email e HP ePrint software e AirPrint HP Wireless Direct and NFC Printing HP provides HP Wireless Direct and NFC Near Field Communication printing for printers with the HP Jetdirect 2800w NFC amp
69. rate 83 control panel help 63 locating 4 locating features 7 copy settings HP Embedded Web Server 47 ENWW covers locating 4 D default gateway setting 43 deleting storedjobs 35 digital send settings HP Embedded Web Server 48 document feeder paper feeding problems 66 double sided printing Mac 31 Windows 28 duplex printing Mac 31 duplex printing double sided settings Windows 27 Windows 28 duplexing manually Mac 31 manually Windows 28 E easy access USB printing 39 Embedded Web Server changing network settings 42 changing product name 42 opening 42 Embedded Web Server EWS assigning passwords 58 features 45 network connection 45 energy use optimizing 56 Ethernet RJ 45 locating 6 Explorer versions supported HP Embedded Web Server 45 F fax settings HP Embedded Web Server 49 file upload Mac 53 firmware update Mac 54 fonts upload Mac 53 G gateway setting default 43 general configuration HP Embedded Web Server 46 H hard disks encrypted 59 hardware integration pocket HIP locating 4 Help button locating 7 help control panel 63 Hi Speed USB 2 0 printing port locating 6 HIP hardware integration pocket locating 4 Home button locating 7 HP Embedded Web Server changing network settings 42 changing productname 42 copy settings 47 digital send settings 48 faxsettings 49 general configuration 46 HP Web Services 50 information pages 46 network settings 50 ope
70. restrict access to certain features on the product e SetPJL password for processing PJL commands e Setfile system access and firmware upgrade security e Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer e Viewthe status of all security settings Access Control Configure access to product functions for specific individuals or groups and select the method individuals use to sign in to the product Protect Stored Data Configure and manage the internal hard drive for the product This product includes an encrypted hard drive for maximum security Configure settings for jobs that are stored on the product hard drive Certificate Management Install and manage security certificates for access to the product and the network Web Service Security Allow resources on this product to be accessed by web pages from different domains If no sites are added to the list then all sites are trusted Self Test Verify that the security functions are running according to expected system parameters HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product It is necessary to Enable HP Web Services to use the HP ePrint feature Table 5 8 HP Embedded Web Server Networking tab Menu Description Web Services Setup Connect this product to HP s ePrintCenter on the Web by enabling HP Web Services
71. rforming specific print tasks such as the following e Create and use printing shortcuts or presets e Selectthe paper size or use a custom paper size e Selectthe page orientation e Create a booklet Scale a document to fit a specific paper size e Printthe first or last pages of the document on different paper e Print watermarks on a document 30 Chapter4 Print ENWW Print tasks Mac OS X How to print Mac OS X The following procedure describes the basic printing process for Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then select other menus to adjust the print settings 4 Click the Print button Automatically print on both sides Mac OS X f NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then click the Layout menu 4 Selecta binding option from the Two Sided drop down list 5 Clickthe Print button Manually print on both sides Mac OS X Eyf NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Inthe Printer me
72. s If you assign a personal identification number PIN to the job the person who prints the job must provide the required PIN at the control panel If you encrypt the job the person who prints the job must provide the required password at the control panel 5 To use a custom user name or job name click the Custom button and then enter the user name or the job name Select which option to use if another stored job already has that name e Use Job Name 1 99 Append a unique number to the end of the job name e Replace Existing File Overwrite the existing stored job with the new one 6 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Create a stored job Mac OS X You can store jobs on the product so you can print them at any time 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Bydefault the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Job Storage menu 4 Inthe Mode drop down list select the type of stored job Chapter 4 Print ENWW e Proof and Hold Print and proof one copy of a job and then print more copies e Personal Job The job does not print until you request it at the product control panel If you assign a personal identification number PIN to the job you must provide the required PIN at the control panel
73. s Avoid pushing on one side only ENWW Clearjams 79 Improve print quality If the product is having print quality problems try the following solutions in the order presented to resolve the issue e Printfrom a different software program e Check the paper type setting for the print job e Check ink cartridge status e Clean the product e Visually inspect the ink cartridge e Check paper and the printing environment e Calibrate the product to align the colors e Check other print job settings e Try a different print driver Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which you were printing Check the paper type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears fuzzy or dark print curled paper scattered dots of ink or small areas of missing ink Check the paper type setting Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Clickthe Paper Quality tab 4 Fromthe Paper Type drop down list click the More option 5 Expandthe list of Type is options 6 Expand the category of paper types that best describes your paper 7 Selectthe option for the type of paper you are using and click the OK button 8 Cl
74. s not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Make sure that the tray is fully inserted in the product If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time From the Home screen on the product control panel scroll to and touch the Trays button Verify that the tray is configured correctly for the paper type and size Make sure the printing environment is within recommended specifications Chapter 6 Solve general problems ENWW Clear jams in the output bin 1 Look for jammed paper in the output bin area 2 Removeany visible media NOTE Ifthe sheet tears make sure that all fragments are removed before resuming printing 3 Open and then close the left door to clear the message ENWW Clearjams 69 Clear jams in Tray 1 multipurpose tray 1 If the jammed sheet is visible and easily accessible in Tray 1 pull it from Tray 1 NOTE Ifthe sheet tears make sure that all of the fragments are removed before you resume printing 2 Thejammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it to the right and then out of the product 3 fthejammed shee
75. suresupply Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a supported Web browser on your computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies ENWW A Cartridge is low or Cartridge is very low message displays on the product control panel 65 Product does not pick up paper or misfeeds The product does not pick up paper The product picks up multiple sheets of paper The document feeder jams skews or picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper size and type are set correctly on the product control panel Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water The product picks up
76. t is connected to the network the HP Embedded Web Server is automatically available f NOTE The HP Embedded Web Server is not accessible beyond the network firewall How to access the HP Embedded Web Server EWS 1 From the Home screen on the product control panel touch the Network button to display the IP address or host name Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens B https 10 10 000 To use the HP Embedded Web Server the browser must meet the following requirements Windows Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later Mac OS X Safari or Firefox using Bonjour or an IP address Linux Netscape Navigator only HP UX 10 and HP UX 11 Netscape Navigator 4 7 HP Embedded Web Server features ENWW Information tab General tab Print tab or Copy Print tab HP Embedded Web Server 45 e Scan Digital Send tab MFP models only e Faxtab MFP models only e Troubleshooting tab e Security tab e HP Web Services tab e Networking tab e Other Links list Information tab Table 5 1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies The page also shows the type and size of paper set for each tray To change the default settings
77. t is not visible or easily accessible in Tray 1 open the left door to access the jammed sheet 70 Chapter6 Solve general problems ENWW 4 If the paper is still not visible or accessible remove the ink collection unit by pulling it out with both hands Set the unit aside upright ona piece of paper to prevent ink spills CAUTION When pulling out the ink collection unit avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes 5 Lower the platen by pressing down on the green tab This will cause the product to try to feed the sheet through the print zone You may need to gently pull on the sheet if it does not feed Remove the sheet 6 Lift the green tab to place the platen back into its operating position ENWW Clearjams 71 7 Reinstall the ink collection unit 8 Close the left door 72 Chapter6 Solve general problems ENWW Clear jams in the left door 1 Opentheleft door 2 Gently remove any visible paper from the rollers and delivery area NOTE Ifthe sheet tears make sure that all fragments are removed before you resume printing Do not use sharp objects to remove fragments 3 Close the left door ENWW Clearjams 73 Clear jams in the ink collection unit area 1 Open the left door 2 Ifyou can see the trailing edge of the sheet remove the sheet from the product 3 Ifthe paper is not visible or accessible remove the ink collection unit
78. tion menus to manually set an IPv6 address 1 2 From the Home screen on the product control panel scroll to and touch the Administration button To enable manual configuration open the following menus Network Settings e Jetdirect Menu e TCP IP e IPV6 Settings e Address e ManualSettings e Enable Select the On option and then touch the Save button Configure IP network settings 43 3 Toconfigure the address touch the Address button and then touch the field to open a keypad 4 Use the keypad to enter the address and then touch the OK button 5 Touchthe Save button 44 Chapter5 Manage the product ENWW HP Embedded Web Server How to access the HP Embedded Web Server EWS HP Embedded Web Server features Use the HP Embedded Web Server to manage printing functions from a computer instead of the product control panel e View product status information e Determine the remaining life for all supplies and order new ones e View and change tray configurations e View and change the product control panel menu configuration e View and print internal pages e Receive notification of product and supplies events e View and change network configuration The HP Embedded Web Server works when the product is connected to an IP based network The HP Embedded Web Server does not support IPX based product connections Internet access is not needed to open and use the HP Embedded Web Server When the produc
79. tiple product models Preferred when printing to multiple product models from a mobile Windows computer HP UPD PCL 6 Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 Chapter 6 Solve general problems ENWW Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect 7 NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 2 3 4 Verify th
80. tream support for Windows Server 2003 in July 2010 HP will continue to provide best effort support for the discontinued Server 2003 operating system Windows Server 2008 32 bit and 64 bit w w Windows Server 2008 R2 64 bit w w Windows Server 2012 64 bit v w Mac OS X 10 6 OS X 10 7 Lion OS X 10 8 Mountain v w ENWW 1 Lion and OS X 10 9 Mavericks The HP ePrint Software supports the following operating systems Windows Vista 32 bit and 64 bit Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit and Mac OS X 10 6 OS X 10 7 Lion OS X 10 8 Mountain Lion and OS X 10 9 Mavericks The list of supported operating systems applies to the Windows PCL 6 UPD PCL 6 UPD PCL 5 UPD PS and Mac print drivers and to the in box software installation CD For a current list of supported operating systems go to www hp com support ojcolorX555 for HP s all inclusive help for your product If you are located outside the US go to www hp com support select a country region click Drivers amp Software and then provide the product name or number In the Download Options area click Drivers Software amp Firmware The HP Software Installer CD installs the HP PCL 6 driver for Windows operating systems along with other optional software Mac installer software is not included on the CD The CD provides steps to download the Mac installer software from www hp com Go to www hp com support select the country region and then click Drivers amp Sof
81. tware Enter a product name or number In the Download Options area click Drivers Software amp Firmware Click the operating system version and then click the Download button in the Driver table f NOTE The latest operating system support can be found online at www hp com support ojcolorX555 f NOTE For downloads of and more information about the HP UPD Postscript PCL 5 and PCL 6 drivers see www hp com go upd UPD PCL 5 is not supported for Windows operating systems For additional details on client and server operating systems for the HP UPD go to www hp com go upd and then click the Specifications tab f NOTE For more information about mobile printing solutions go to www hp com go mobileprinting www hpconnected com or www hp com go LaserJetMobilePrinting Product comparison 3 Product views e Product front view e Product back view e Interface ports e Control panel view Product front view Ma 1 Control panel with color touchscreen display tilts up for easier viewing 2 Output eject flap 3 Output bin 4 Output bin extension 5 Tray 2 Main paper tray 6 On off button 7 Ink cartridge door 8 USB 2 0 Host port 9 Hardware integration pocket HIP for connecting accessory and third party devices 4 Chapter 1 Product introduction ENWW Product back view 6 1 q 1 Left door access for clearing jams and the ink collection
82. uct Push the cartridge until it clicks into place 22 Chapter3 Parts supplies and accessories ENWW 7 Close the ink cartridge door 8 Place the old cartridge in the box and refer to information about recycling used ink cartridges on the ink cartridge box ENWW Replace the ink cartridges 23 24 Chapter3 Parts supplies and accessories ENWW 4 Print e Printtasks Windows e Printtasks Mac OS X e Store print jobs on the product to print later e Mobile printinq e Printfromthe USB port For more information In the US go to www hp com support ojcolorX555 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Installand configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information ENWW 26 Print tasks Windows How to print Windows The following procedure describes the basic printing process for Windows 1 From the software program select the Print option 2 Select the product from the list of printers To change settings click or tap the Properties or Preferences button to open the print driver Ey NOTE The name of the button varies for different software programs Print ENTM Printer Name Status
83. unit 2 Tray 1 multipurpose tray 3 Cable lock slot 4 Model and serial number label 5 Interface ports 6 Formatter contains the interface ports 7 Power connection ENWW Product views 5 Interface ports 1 USB device port accepts a USB cable from a computer alternative to network and wireless connections 2 Ethernet port 3 USB host port accepts USB storage devices for Plug and Print 6 Chapter 1 Product introduction ENWW Control panel view The Home screen provides access to the product features and indicates the current status of the product You can return to the Home screen at any time by touching the Home button on the left side of the product control panel You can also touch the Home button in the upper left corner of most screens rf NOTE The features that appear on the Home screen can vary depending on the product configuration O ERU o 1 Home button and light Touch to return to the product Home screen at any time 2 Product status The status line provides information about the overall product status 3 HP logo or Home button On any screen other than the Home screen the HP logo changes to a Home fa button Touch the Home i2 button to return to the Home screen 4 Stop button Touch the Stop button to pause the current job The Job Status screen opens and then you can cancel or continue the job 5 Sign In or Sign Out Touch the Sign In button to access secured f
84. ure security settings using the Security Configuration Wizard NOTE Do not use the Security Configuration Wizard to configure security settings using network management applications such as HP Web Jetadmin Authorization Control configuration management and use of this product including the following e Setorchange the administrator password to control access to configuration parameters e Request install and manage digital certificates on the HP Jetdirect print server e Limit host access to this product through an Access Control List ACL for selected print servers on IPv4 networks only Mgmt Protocols Configure and manage security protocols for this product including the following e Setthesecurity management level for the HP Embedded Web Server and control traffic over HTTP and HTTPS e Configure the SNMP Simple Network Management Protocol operation Enable or disable the SNMP v1 v2c or SNMP v3 agents on the print server e Controlaccess through protocols that may not be secure such as printing protocols print services discovery protocols name resolution services and configuration management protocols 802 1X Authentication Configure 802 1X authentication settings on the Jetdirect print server as required for client authentication on the network and reset the 802 1X authentication settings to factory default values CAUTION When changing the 802 1X authentication settings the product might lose its
85. vscseatensavagavenss 82 Visually inspect the ink cartridge ss 82 Check paper and the printing environment ss 82 Step one Use paper that meets HP specifications eese 82 Step two Check the environment ss 83 Step three Set the individual tray alignment ccs cesscssscsscesecsseeseessessseeseeenseses 83 Calibrate the product to align the colors c cccsesscessesssesscescessecsceseesssesssesesessecseeesseneecseesseensees 83 Check other print job settings sens 84 Adjust color settings Windows cessent tnnt 84 Try a different print driver cccssscesssecssecesscecsseeceecssececseecsssceeseecsesecseeessscesseeseneecsseeeseeeeseeeeseees 85 Solve wired network problems siennes 87 Poor physical connection sees sses sees eee esee enn nnns tnn nns nn sitne nn sans sitse nsns inte ens ens inns 87 The computer is using the incorrect IP address for the product esee 87 The computer is unable to communicate with the product esee 87 The product is using incorrect link and duplex settings for the network 88 New software programs might be causing compatibility problems esses 88 The computer or workstation might be set up incorrectly eese 88 The product is disabled or other network settings are incorrect

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