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MFC-8322-S and MFC-OG3-N User Manual

1. Loop detected Indicates that a network loop was detected on the slot and the link was automatically disabled by the MFC OG3 N Link up M Indicates a valid network link and specifies the current link speed Frame Ethernet Link up M MFC 8322 S and MFC OG3 N User Manual Iss 01 Indicates that a valid network link is detected on the Ethernet port located on the back of the openGear frame specifies the current link speed DashBoard Menus e 6 9 DataSafe Tab Table 6 8 summarizes the DataSafe options available in DashBoard for the MFC OG3 N Note This tab is not available when using an MFC 8322 S Menu Title HHH KAN a Displays the current slot name and the slot number y For example This tab displays an array of cards based on the frame the selected card is installed in Item Card Type and Software Rev Correct Mismatch Conflict Disable Force Parameters aaa bbbb lt Update Slot Hit Selected Table 6 8 DataSafe Menu Items Description Displays information for the card currently installed in that slot where aaa bbbb represents the card name and represents the current software version of the card Click this button to automatically update the slot with the new card information indicated in the Conflict field When blank this field indicates that the card currently in the slot has the same card type and software version
2. 4 Settings Area This area is located in the tabbed menu on the right side of the screen and is used to configure the parameters for the card Each parameter has an appropriate control for configuring that parameter The following features may be available e a drop down box of selections e a slider for limited range variables or e an entry field with arrows for continuous variables 5 Button Area The following buttons are available at the bottom of the Device View Add Frame button Use this button to display a new frame in the Navigation Pane e Refresh button Use this button to request the latest information from the card e Upload button Use this button to upload new software to the card e Reboot button Use this button to instruct the card to reboot e Close button Use this button to close the specific Device tab Device View You can select a device from the Navigation Pane to display its tab in the Device View Selecting a Device tab enables you to view the information on that device such as product information monitoring options and editable parameters Each Device tab is labeled with the name of the frame the slot number that the device is installed in the device type and the status indicator You can have several Device tabs open at any time in the Device View such as displayed in Figure 7 1 7 4 DashBoard Lite Applet MFC 8322 S and MFC OG3 N User Manual Iss 01 Adding Frames to the Das
3. Current Settings Indicates the card firmware revision Table 6 2 summarizes the read only information displayed in the Network tab Table 6 2 Network Tab Items Network Source 6 2 DashBoard Menus MFC 8322 S and MFC OG3 N User Manual Iss 01 Parameters DHCP set by user Description SW1 and SW2 are set to OFF The Addressing Mode is set to DHCP in DashBoard The network automatically assigns the card ethernet settings Static set by user SW1 and SW2 are set to OFF Static set by user The Addressing Mode is set to Static in DashBoard User defines the ethernet settings from the Network tab DHCP set by DIP SW 1 is set to OFF and SW2 is set to ON Network automatically assigns the card ethernet settings Tab Title Current Settings Connection Management Internal Bus Status Network Source Parameters Factory Default 1 Table 6 2 Network Tab Items Description SW1 is set to ON and SW2 is set to OFF IP Address of the card is set to 192 168 2 1 Factory Default 2 SW1 and SW2 are set to ON IP Address of the card is set to 10 1 2 1 IP Address HHH HHH HHH IP Address of the card Subnet Mask HHH HHH HH Subnet Mask for the card Default Gateway HHH Card gateway NTP Server Access Mode HHH IP Address of the NTP server used as a time source No access restrictions the Network
4. E mail Technical Support E mail General Information Website Ross Video Incorporated P O Box 880 Ogdensburg New York USA 13669 0880 1 613 652 4886 1 613 652 se 4425 1 613 652 4886 1 613 349 e 0006 techsupport rossvideo com solutions rossvideo com http www rossvideo com Contents Introduction 1 Features Seeerei Rhee coh task N RE N eats eR EE N 1 2 User Interfaces tos Actor eege ee eege 1 3 DashBoard Control System iss EE ES ee Ee EE Ge RE RO BEE 1 3 GCard edge Seed EE EE EE OE OE E 1 3 SNMP Monitoring and Control 1 3 Documentation Terms and Conventong iese es ee se ee ee ee ee ee ee ee ee Re ee ee ee 1 4 Installation 2 Before You Begin ee Ee Ese e Ee de EG Ee EE BEG E Ge ee ds Reed ee deci a ge ee Ek see 2 2 Related Publications ee see ee a ee Re ee a ee e ae Ea E ee ee ee ee ke 2 2 Installing a Network Controller Card ee ee RA GR Re Re Re Re ee ee Ee GR AR Re GR AR Re ee 2 3 To install a Network Controller Card 2 3 Network Comfigurations i s iese ERGE Ee Ee Ee Ge ee eg sae se ee GE SEER Ge Ge Ge ee Ee Se es Ee ek 2 4 Automatic Configuration using DCH 2 4 Preset Configuration using DIP Switches ee se sa se AR Re Re ee ee Re RA 2 5 Custom User Configuration via DashBoard iese sees see ee ee ee Re ee ee Ge Re 2 6 User Rights Management iis Pe EE GE Se GE ed Se sg ee deed ek ee 2 6 Using a Master Password 2 7 Before You Beem Ee ee EER SEE SEGE EE SG E
5. Mask Warning SNMP 6 8 DashBoard Menus All menu items MFC 8322 S and MFC OG3 N User Manual Iss 01 Network Tab Table 6 7 summarizes the Network configuration options available in DashBoard for the Network Controller Cards Menu Title Network Ethernet Switch Port Status MFC OG3 N only Table 6 7 Network Menu Items Frame Name Parameters Description Configures the name displayed in DashBoard for the frame the card is installed in The Frame Name is automatically updated in the Product tab NTP Server This is the IP Address of the NTP server used as a time source Current DIP Switch Indicates the position of the DIP Switches Addressing Mode Static User defines the Network settings of the card DHCP DashBoard obtains network settings automatically for the card IP Address HHH HH Enables you to set the IP Address of the card if the Addressing Mode is set to Static Subnet Mask Hitt HHH HHHH Enables you to set the Subnet Mask of the card if the Addressing Mode is set to Static Default Gateway Enables you to set the Default Gateway of the card if the Addressing Mode is set to Static Apply Applies and saves any changes made to the Network Settings Cancel No link Cancels any setting changes and resets the Network Settings to the previous values Indicates there is no link to the network for this card slot
6. To use a preset network configuration using the DIP Switch es 1 Power down the openGear frame that houses the Network Controller card 2 Quit DashBoard on your computer 3 Set the DIP Switch to specify the preset IP Address as outlined in the applicable Setup chapter of this manual for your Network Controller card model 4 Ensure the network settings of your computer are compatible with those chosen for the Network Controller card be similar but not identical and the Subnet Mask must match exactly the same For example if the Network Controller card has an IP Address of 192 168 2 1 then your computer should be configured for an IP Address with 192 168 2 X where X is a number other than 1 Note The P Addresses of the Network Controller Card and your computer must 5 Before you begin and to prevent IP Address conflicts isolate the Network Controller Card and your DashBoard computer from the rest of your network e Ifyou are using a hub or switch unplug all devices except the Network Controller Card and your DashBoard computer or e Connect the openGear frame directly to the DashBoard computer Note The MFC 8322 S and MFC OG3 N support Auto MDIX enabling you to use any ethernet cable when connecting the frame to the DashBoard computer Launch DashBoard on your computer Power up the openGear frame Wait approximately 30 seconds while the frame establishes network communications Verify that the Net
7. Controller Cards accepts connections from all DashBoard clients Authenticated Only Access control enabled only DashBoard clients version 4 0 0 or higher can connect The user must be authenticated by the DashBoard Server and URM or must know the Master Password of the Network Controller Cards Master Password Active Connections Active Cards Bus Load a This is SW3 on the card edge EE aE Indicates that a user specified password is set for the Network Controller Cards Overridden by DIP switch MFC 8322 S and MFC OG3 N User Manual Iss 01 The user specified password is overridden because the DIP Switch is enabled The Master Password is now overridden to the factory default value of password Number of external control devices such as DashBoard connected via TCP to the frame Number of active cards within the frame Communication traffic of the internal CAN Bus A high value indicates a high amount of traffic DashBoard Menus es 6 3 Hardware Tab Table 6 3 summarizes the read only information displayed in the Hardware tab Tab Title Frame status Parameters OK Green Running a backup code Yellow Fan door open Red PSU fuse blown Red PSU fault Red Frame Power gt 350W Red PSU fan stalled Red Card Fault Red PSU AC missing Red PSU power off Red Ref card missing Red Table 6 3 Hardware
8. SNMP Feature field and that the SNMP tab is now available in the Device View Configuring the SNMP Agent using DashBoard The SNMP agent on the frame will accept SNMP GET and SET requests on the default SNMP port 161 using SNMP version 1 or SNMP version 2c The SNMP Agent will send SNMP traps to one or more notification targets with user configurable address port and protocol version number To configure your SNMP Agent via DashBoard 1 2 In DashBoard display the Device tab of the card by double clicking its status indicator in the Basic Tree View From the Device tab select the SNMP tab MFC 8322 S and MFC OG3 N User Manual Iss 01 Installation e 2 9 3 Set the required parameters as follows e Read Community String Enter the SNMP password for GET requests For example public e Write Community String Enter the SNMP password for SET requests For example private 4 To add a trap notification target edit the Trap Notification Target field This field follows the format of 4 4 aaa bb cc where e BH RA represents the Target IP address to which traps should be sent e aaa represents the UDP Port number to which traps should be sent e bb represents the SNMP protocol version to be used for traps to this target cc represents the Target community string An example is provided in the SNMP tab in DashBoard Click Add to update the list with the new target Click Apply to apply your changes or C
9. You must obtain a license key from your openGear sales representative to enable SNMP support For More Information on e enabling and configuring the SNMP Agent for your MFC OG3 NS refer to the section Enabling SNMP Support on page 2 9 MFC 8322 S and MFC OG3 N User Manual Iss 01 MFC OG3 N Series Setup 4 5 4 6 e MFC OG3 N Series Setup MFC 8322 S and MFC OG3 N User Manual Iss 01 DataSafe In This Chapter DataSafe enables you to load and store card parameters automatically or you can load from and store to a single file in DashBoard This feature is available for frames using the MFC OG3 N and MFC OG3 NS cards only For more information on using the DataSafe feature in DashBoard refer to your DashBoard Control System User Manual Note DashBoard version 2 3 0 or higher is required to access DataSafe features The following topics are discussed e Overview e DataSafe and MFC OG3 N MFC 8322 S and MFC OG3 N User Manual Iss 01 DataSafe 5 1 Overview 5 2 DataSafe The following DataSafe features are available when using a MFC OG3 N The MFC OG3 N monitors all traffic going through it On power up the MFC OG3 N queries for all card information Changes to writable parameters of cards is noted and the current version of all parameters is stored Parameter data is stored locally on the network card for every slot independently Parameter data can be saved in a single file DataSafe
10. e Select close to close the selected tab You can also click Close in the selected tab e Select close all to close all card tabs 7 6 e DashBoard Lite Applet MFC 8322 S and MFC OG3 N User Manual Iss 01 Uploading Software to a Card Use the following procedure to upload software to a card 1 Select the Device tab in the Device View for the device you wish to upload software to 2 In the Device tab select Upload to display the File Upload dialog Note that the Upload button is disabled when the Read Only check box is selected Navigate to the directory where the upload file is stored and select the file to be sent 4 From the File Selection dialog click Open The DashBoard Lite applet reads the file and displays a Confirmation dialog This dialog displays the selected upload file name type size and the file creation date 5 From the Confirmation dialog you can select from the following e Click Cancel to cancel the upload of the file and return to the Device View Important Do not click Cancel unless the upload progress has stopped completely for 60 seconds or more Cancelling an upload may leave the card in an invalid state e Click Continue to upload the file While uploading the Uploading Progress dialog is displayed 6 When the upload process is complete e The card reboots and may be briefly offline However some cards will prompt for confirmation before rebooting e The Product tab indicates the n
11. serviceable parts If the module does not appear to be working properly please contact Technical Support using the numbers listed under the Contact Us section on the last page of this manual All openGear products are covered by a generous 5 year warranty and will be repaired without charge for materials or labor within this period See the Warranty and Repair Policy section in this manual for details Environmental Information The equipment that you purchased required the extraction and use of natural resources for its production It may contain hazardous substances that could impact health and the environment To avoid the potential release of those substances into the environment and to diminish the need for the extraction of natural resources Ross Video encourages you to use the appropriate take back systems These systems will reuse or recycle most of the materials from your end of life equipment in an environmentally friendly and health conscious manner The crossed out wheelie bin symbol invites you to use these systems If you need more information on the collection re use and recycling systems please contact your local or regional waste administration You can also contact Ross Video for more information on the environmental performance of our products Company Address Ross Video Limited ROSS Iroquois Ontario KOE 1K0 Canada General Business Office Fax Technical Support After Hours Emergency
12. verify the following e Your network settings on the card are valid e The ethernet cable is properly connected if you are uploading the file via a network connection s The file you are attempting to load is a bin file that is for the card you are upgrading Note f the MFC OG3 N fails to upgrade correctly contact Ross Technical Support for an upgrade file and instructions on using the Micro SD Card slot on your card 2 12 e Installation MFC 8322 S and MFC OG3 N User Manual Iss 01 MFC 8322 S Setup In This Chapter This chapter provides information on setting up and using the card edge controls of the MFC 8322 S Controller Card AN Caution You must install the MFC 8322 S into an OG3 FR series frame Attempting to install the MFC 8322 S in another frame type can damage your card The following topics are discussed e Card edge Controls for the MFC 8322 S e Configuring the DIP Switches e Monitoring the MFC 8322 S MFC 8322 S and MFC OG3 N User Manual Iss 01 MFC 8322 S Setup 3 1 Card edge Controls for the MFC 8322 S This section provides information on the jumpers buttons and LEDs for the MFC 8322 S Refer to Figure 3 1 for the location of card control features such as the Alarm Mute button and the Alarm Config jumpers Note The MFC 8322 S provides a single DashBoard connection Figure 3 1 MFC 8322 S Card Controls 1 Alarm Mute Button 3 DIP Switches 2 Alarm Config Jum
13. Clear the Read Only check box 2 Verify that the Edit Permission for the card is set to Unlocked in the Device tab This control typically appears on the Setup page of the Device tab Frame Connections This section provides a troubleshooting list if your frame is not automatically detected by the DashBoard Lite applet when you attempt to add a frame 1 Verify that the frame is powered on and connected to the network by navigating to the frame IP Address using your web browser 2 Contact your IT Department to learn if the selected frame is operating inside a firewall which can cause the Automatic Connection to fail Click Refresh in the Add frames dialog and verify if the frame is listed 4 Ifthe frame is still not listed you must re connect to the frame using the Advanced Connection method as outlined in the section To add frames to the DashBoard Lite applet on page 7 5 7 8 DashBoard Lite Applet MFC 8322 S and MFC OG3 N User Manual Iss 01 Troubleshooting the Software Upload Process This section provides information to troubleshoot when the software upload process has failed Power or Communications Loss If the power or communications is lost during the upload process there will be no response from the card It is recommended to perform the following 1 2 3 Verify the card is powered on Verify communications by re starting the upload process If the upload process continuously fails re boot the car
14. Ee BES Ee SES Ge Bee Ke iia 4 3 IX 2 e Index E e 6 9 SLATS a ee 6 3 J Jumpers Alarm Config ee ee ee ee ee Re Re Re 3 2 MFG 8322 8 ege 3 2 MFC OGIN ees Ede de Ee og Rees eke eer 4 2 L LEDs MbG RL eege be oek ee 3 4 MEC OG3 N ee se ee se ee Ge ee Ge Re Re Re Ge 4 4 Licensable features field ec ceseeseeseeeeeteeeeees 6 7 EVT EE 3 2 4 2 M MAC Address field ee se RARR Re ER 6 2 Mask Warning field ee ee ee AR Re Re Ee 6 10 Master password EE 2 7 Ee 2 7 configuring DashBoard cceceeeeseeseeeees 2 7 field DashBoard ees ee ee ee ee ee ee ee ee 6 3 MEFC 8322 S esse se ee se ee Ge ee Ge AR 3 2 3 3 MEG OG3 N sive Ee GESE ee Gee de eg ee 4 3 E e EE 2 7 ORE EIER EE AE 2 7 2 8 MFC 8322 S Alarm mute button 2 0 cee see ee ee 3 2 Greg 3 2 4 2 connections DashBoard eee ees see ee ee 3 2 DIP switches iee ese ee ee ee ee Re ee ee 3 2 3 3 POATUITOS ees isonet ceed ieee 1 2 IP address setup ee se ee ee RA GR RA 3 3 JUDE EA RE EER n Re A e 3 2 DEEDS iss sta tease SG GR Ge Ee ee es ie 3 4 master password overriding s s s 3 3 MFC OG3 N Alarm Config jumper iese see ee ee 4 2 Alarm mute button 2 0 cee sees ee ee ee 4 2 conflicts DataSafe ee ee ee ee ee ee 4 4 default settings ese ee ee ee Re RA GR RA 6 8 DIP switches iee ese ee ee ee ee ee ee ee 4 2 4 3 Peatures EE E E EE T 1 2 IP address setup caeron e 4 3 JUMPES eset Ee T 4 2 master password overriding
15. Es Gee ER ee Se ESE Ee ee sr Ee ER Ee ge ed 5 3 Enabling DataSate OR EG OE EK AE EE EE N 5 3 MFC 8322 S and MFC OG3 N User Manual Iss 01 Contents ei Re naming a Card Slot ii SERE ESEG SE Seg RR GE Se Ge EE edge Ge ee eg ee See ee 5 3 Hiding the DataSafe Warnings ese ese se sa GR RA GR GR Re Re Ge Re Re ee ee ee ee ee Re ee 5 3 Forcing DataSafe Files to Load ees ee se ee RA GR GR AR RR Re Re Ge ee ee Re ee 5 4 Resetting an MFC OG3 N to Factory Defaults ee ee ee ee Re Ge 5 4 DashBoard Menus 6 Status KC 6 2 gelt mi RE 6 2 Network Fab ER Seege esas tee Neate EE tet alee Mees odes ee ss 6 2 Hardware Tab GR EE ee EEN 6 4 de EO EE AE EE hin ae OE EN 6 5 ME LAE EE EE RE RO E ONE AD 6 7 Restoring Menu Items to Factory Default Settings iese see ee ee ee Re 6 8 Network Tabs GE ED ids Mie ban een hae eee 6 9 DataSate KEE 6 10 SNMPTabi rd GR eener een ee eich Ne EG Eet Lake 6 11 Notes on the Trap Notification Target Feature ee se ee ee ea ee GR RA GR RA 6 11 DashBoard Lite Applet 7 B fore You Begeer E E EE ee ee ee ee ees 7 2 System Requirements ss ER ED EE EG es 7 2 To run the DashBoard Lite Applet iese se GR RR Re Re Ge ee ee ee ee Re ee 7 2 DashBoard Lite Applet Overview esse ee RA GR AR Re GR GR Re Re ee ee Re Ge GR AR AR Re ee Re Re Gee ee ee 7 3 Interface Overview eende sd ee eed ee sg ed ag ee ed see eg de ee ed ed ee ER Ge gee Ee ek 7 3 Device MISE idee Ee 7 4 Adding Frames to the DashBoard Li
16. Tab Items Description Indicates the status of the frame frame power supplies and or cards in the frame Mid Plane ID Indicates the board issue Hardware Audio Alarm Enabled Indicates that the Alarm Config jumper is set to enable audio alarms Disabled The Audio Alarm is disabled Voltage mV Supply Voltage Current mA Negative Rail mV Fan Speed Current consumption of the card Indicates the negative voltage of the card Indicates the fan speed of the frame This alarm is set using the Fan Speed option in the Current Speed x Setup tab Maximum Speed y Fan Door Open Closed Indicates the state of the fan door PSU Status 6 4 DashBoard Menus Present Green Indicates the specified frame power supply is installed in the frame and the corresponding Notify on PSU Missing alarm is may or may not be enabled on the Setup tab Not Present Green MFC 8322 S and MFC OG3 N User Manual Iss 01 Indicates the specified frame power supply is not installed but the corresponding Notify on PSU Missing alarm is disabled on the Setup tab Tab Title Hardware Bese Table 6 3 Hardware Tab Items PSU Status Parameters Missing Yellow Description Indicates that the specified frame power supply is not installed in the frame or a communication error has occurred and the corresponding Notify on PSU Missin
17. and MFC OG3 N User Manual Iss 01 Configuring the DIP Switches This section briefly summarizes the DIP Switch settings on the card Refer to Figure 4 1 for the locations Note that Figure 4 3 shows the DIP Switches in the ON position Figure 4 3 DIP Switches Set to the ON Positions SW1 SW2 IP Address Setup SW1 and SW2 are used in conjunction with the DashBoard menus to set the IP Address of the card Refer to Table 4 1 and the card labeling for DIP Switch positions For more information on configuring the network settings for your card refer to the section Network Configuration on page 2 4 SW SW2 Position Position Table 4 1 SW1 and SW2 Positions Controlled via DashBoard Descriptions The card network settings can be set by the user from the DashBoard Network tab default The card network settings are automatically assigned DHCP Mode The card IP Address is set to 192 168 2 1 The card Subnet Mask is set to 255 255 255 0 The card IP Address is set to 10 1 2 1 The card Subnet Mask is set to 255 255 255 0 a DHCP Mode is assumed until the user changes the settings in DashBoard SW3 Master Password Override SW3 is used to override the Master Password The Master Password feature limits the card to support only authenticated connections Refer to the section Using a Master Password on page 2 7 for details e OFF This is the recommended position A use
18. and MFC OG3 NS unless otherwise noted OG3 FR series frames refers to all versions of the OG3 FR series frames unless otherwise noted openGear frame refers to the OG3 FR series frames Operator and User refer to the person who uses the Network Controller Card System and Video system refer to the mix of interconnected production and terminal equipment in your environment Conventions The following conventions are used Operating Tips and Note boxes are used throughout this manual to provide additional user information MFC 8322 S and MFC OG3 N User Manual Iss 01 Installation In This Chapter This chapter provides instructions for installing the Network Controller Card configuring the network settings and enabling the SNMP monitoring option The following topics are discussed e Before You Begin e Installing a Network Controller Card e Network Configuration e Using a Master Password e Enabling SNMP Support e Software Upgrades MFC 8322 S and MFC OG3 N User Manual Iss 01 Installation e 2 1 Before You Begin Before you begin ensure to read the following sections Static Discharge Throughout this chapter please heed the following cautionary note ESD Susceptibility Static discharge can cause serious damage to sensitive A semiconductor devices Avoid handling circuit boards in high static environments such as carpeted areas and when synthetic fiber clothing i
19. applicable to most users and is the recommended method e Preset configuration using DIP switch es The Network Controller card can be forced to use specific pre defined network settings by means of DIP switches located on the card surface This can be used to establish initial communications when no DHCP server is available or to override a custom user configuration e Custom user configuration via DashBoard Using the network setting options available in the DashBoard Control System you may configure the Network Controller card to use a static address or enable DHCP for automatic configuration This can only be done once communication has been established Important Before proceeding ensure that the DashBoard Control System software is installed on your computer Automatic Configuration using DHCP This method assumes that the Network Controller Card is using the factory default values for the network settings Note The Network Controller Card boots much faster than a typical DHCP server In the case of a facility wide power failure the Network Controller card may not appear on the network if communications with the DHCP server cannot be established Once the DHCP server becomes operational re boot the Network Controller Card to re establish communications To avoid this you may use a static configuration as described in the section Custom User Configuration via DashBoard on page 2 6 To establish communic
20. ee Re 5 3 card software upgrading ese see ee 2 11 cards ACTIVE ees ees ee ee ee Re ee Re ee ee 6 3 CONNECHONS sa EE eg ccc EG Ee Re 3 2 Datasafe EE 1 2 5 1 5 2 5 3 5 4 factory defaults cee eeeeeeeeeteeeeeees 5 4 6 1 master password ee ee ee ee Re 2 7 TAOTINOT IE ss E dee ae GE Ee Ee eed 1 2 network settings configuring iese see 2 4 number of clients connected ee 6 3 OVERVIEW oss DEER De EE RE EES SE 1 3 power supplies status ese ee RR EE 6 5 product information sesse ee RR ee EE 6 2 SNMP support 2 9 valid user account USING a esse see ee ee ee 2 8 version requirements iese see ee 2 7 DashBoard Lite button area ee ee E RR Re Ee ee 7 4 device information see ee ee 7 6 frames adding ese ee Re RR ee Re 7 5 Uerden 7 3 navigating esse ese ee ae Ee GR AR AR Re Re Ee EE 7 4 OVERVIEW Ga RE EE EE 7 1 passwords 0 eeeeeeeseessessecseceseeseceseeeesenseeeeeees 7 6 fequirements sis ihe nes 7 2 FUNNIN E see ege AER 7 2 el OR OE N 7 4 software upgrades 00 ee ee ee ee 7 7 troubleshooting 7 8 DashBoard Server and URM 2 6 2 7 2 8 6 3 DataSafe EE EE 5 3 CONTICIS setts hee oe ene 5 4 6 10 Index e IX 1 le ia evan 6 10 enabling is EE Dee Ee dreet es 5 3 menus DashBoard eie esse ee ee ee 6 10 messages hiding ees ee ee ee Re 5 3 MEC OG3 N EE 4 4 OVELVIEW tese Be ees El Seeerei Eg 5 2 requirements DashBoard version 5 1 status DashBoard esse ee see
21. enables the user to send all the parameter data to a card slot or to every slot on the network that matches You can use a limited DashBoard view to update a subset of cards instead of the entire connected view DashBoard sends the file to a specific network card and slot for use Once received it updates the card if the attached card matches the data sent DataSafe stores and recalls the parameters automatically with or without a network connection When a DataSafe mismatch occurs there is an audible alarm from the card and a warning message is displayed in DashBoard You can clear the alarm using an option in the Setup tab or by using the card edge controls A DataSafe mismatch occurs when the software version or the card type does not match the saved data for that slot Note that DataSafe is disabled by default For More Information on the options available in the DataSafe tab refer to the section DataSafe Tab on page 6 10 enabling DataSafe for your MFC OG3 N refer to the section Enabling DataSafe on page 5 3 MFC 8322 S and MFC OG3 N User Manual Iss 01 DataSafe and MFC OG3 N This section briefly summarizes the DataSafe options available for the MFC OG3 N Using the Alarm Button An audible alarm indicates when a DataSafe mismatch occurs such as when a card is installed that does not match the compatibility range of the DataSafe saved data e Single pressing the Alarm button mutes the audible alarm bu
22. iese sees 4 3 monitoring ethernet switch 6 9 NetWork SCtUp se N a i ee 4 3 network status ees esse RR Re Re ee ee 4 5 MFG OG3 NS ae Seid Malin Maes 1 2 4 5 MIB file SNMP ee ee se ee ee ee RR Ee Re RR 1 3 Mid Plane ID field ii GER ek deen Ee EE 6 4 Monitoring ethernet switch iese sees see ee 6 9 Mitte alanine Eer Ged ee ee EE Boeke 3 2 MFC 8322 S and MFC OG3 N User Manual Iss 01 N Naming card slots ee ee oe ee ee ee ee 6 7 Negative Rail field ee ee se ee ee ee ee Re 6 4 Network connection status DashBoard iese ese 6 2 default gateway ees see RR Re Re Re ee 6 3 IS 6 3 NTP Server setting ese ene sa RARR Re ee 6 3 status DashBoard ese ee see ee ee ee ee ee 6 2 Network configuration addressing mode setting ee ee 6 9 DIPS Witches esse EE oes D Stee Ee 6 9 menus DashBoard ese ee se ee ee ee 6 9 MEC 8322 esse ee ee ee ee ee ee ee ee 3 3 3 4 MFC OG3 N ees ee ee ee ee ee ee ee 4 3 4 5 OVEr VIEW ees ed Atenas hie 2 4 Network tab ie RE AE 6 2 6 9 Notify on Card Fault alarm sesse see se ee sek ee 6 7 NTP Server field ie sesse ree EES ge ee Ed Ge ek de 6 3 NTP Server specifying a ies ese se ee ee ee 6 9 P Password Master ese ees ee ee ee ee ee Re ee ee 2 7 Power alAFTIIS S25 WEE ME GE EE GE EE ER ee ee 6 7 status DashBoard ees ee see ee ee 6 4 6 5 Power Gab 6 5 Product information read only esse se see ee 6 2 PSUI status Dash
23. of the Setup tab locate the slot you wish to re name Enter the new name for the card slot in the text field provided Hiding the DataSafe Warnings A DataSafe mismatch warning occurs in DashBoard when e acard of the same type is installed that does not match the software of the card previously installed in that slot or MFC 8322 S and MFC OG3 N User Manual Iss 01 DataSafe 5 3 e acard of a different type is installed in the slot DashBoard includes a Mask Warning option in the DataSafe tab for each MFC OG3 N Enabling the Mask Warning option prevents error messages from displaying in the Data Safe State field of the Hardware tab To hide DataSafe mismatch warnings in DashBoard 1 From the Tree View in DashBoard double click the MFC OG3 N to display a corresponding Device Tab in the Device View Select the DataSafe tab Mask the DataSafe mismatch warnings as follows e Checkbox cleared DashBoard displays an error message in the Data Safe State field of the Hardware tab Information is also displayed in the Conflict field of the DataSafe tab to alert the user that a software mismatch is occurring This is the default setting e Checkbox selected This feature is disabled DashBoard does not update the Data Safe State field of the Hardware tab nor the Conflict field of the DataSafe tab Forcing DataSafe Files to Load The Conflict field in the DataSafe tab indicates when a currently installed card has a card type
24. or software incompatibility e When there is a DataSafe mismatch on the slot the Update Slot button is enabled for that slot Click this button to replace the last saved parameters with the current card parameters e Use the Force button in the DataSafe tab to force the currently saved DataSafe data to load to all cards with software mismatches and store the new information Refer to the DashBoard Control System User Manual for details Resetting an MFC OG3 N to Factory Defaults Through DashBoard you can reset the factory settings of the MFC OG3 N using the Restore button in the Setup tab Note that the frame name is unaffected Important Clicking the Restore button erases all DataSafe data for the MFC OG3 N Clicking the Restore button in the Setup tab of the MFC OG3 N performs the following tasks in DashBoard s All values in the Setup tab of the MFC OG3 N are reset to the factory defaults All Slot names are deleted Slot name fields are blank and all DashBoard fields are updated with the default names 5 4 e DataSafe MFC 8322 S and MFC OG3 N User Manual Iss 01 DashBoard Menus In This Chapter This chapter provides information the DashBoard menus available for the Network Controller Cards Note that some of the available menus and options are dependent on the card you are using Default values are indicated with an asterisk The DashBoard Control System enables you to monitor and control openGear fr
25. provides information on installing accessing and using the DashBoard Lite applet The following topics are discussed e Before You Begin e DashBoard Lite Applet Overview e Adding Frames to the DashBoard Lite Applet e Using the DashBoard Lite Applet e Uploading Software to a Card e Troubleshooting MFC 8322 S and MFC OG3 N User Manual Iss 01 DashBoard Lite Applet 7 1 Before You Begin Refer to the following sections before using the DashBoard Lite applet System Requirements Ensure that your system meets the following requirements before using the DashBoard Lite applet MFC OG3 N software version 2 75 or higher If your facility also has the DashBoard Server and URM installed you will need MFC OG3 N software version 2 75 or higher Refer to the section Software Upgrades on page 2 11 for details on upgrading the software for your card Computer running the Microsoft Windows XP Windows Vista or Windows 7 operating systems Firefox 3 or higher or Microsoft Internet Explorer 7 or 8 Java 6 update 11 or higher Ensure that the Java 6 plug in is properly configured for your web browser To run the DashBoard Lite Applet aa PY ND gt Make a note of the IP address for the frame you are attempting to access Start your web browser from your computer desktop Enter the frame IP address into the Address Bar of your web browser Press Enter to display the openGear Frame Configuration web page
26. with respect We will cooperate with and help other friendly companies o oN om We will go above and beyond in times of crisis f there s no one to authorize the required action in times of company or customer crisis do what you know in your heart is right You may rent helicopters if necessary MFC 8322 S and MFC OG3 N User Manual Copyright Patents e Ross Part Number 8322DR 004 01 e Release Date February 26 2014 2014 Ross Video Limited Ross openGear and any related marks are trademarks or registered trademarks of Ross Video Ltd All other trademarks are the property of their respective companies PATENTS ISSUED and PENDING All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means mechanical photocopying recording or otherwise without the prior written permission of Ross Video While every precaution has been taken in the preparation of this document Ross Video assumes no responsibility for errors or omissions Neither is any liability assumed for damages resulting from the use of the information contained herein Patent numbers 4 205 346 5 115 314 5 280 346 5 561 404 7 034 886 7 508 455 7 602 446 7 834 886 7 914 332 8 499 019 B2 2039277 1237518 1127289 and other patents pending Important Regulatory and Safety Notices to Service Personnel Before using this product and any associated equipment refer to the Impor
27. your facility and your DashBoard client is version 4 0 0 or higher you log in as outlined in the procedure To use a valid user account If DashBoard URM is unavailable or when using the DashBoard Lite applet you log in as outlined in the procedure To use the Master Password To use a valid user account 1 Launch the DashBoard client on your computer 2 Log into the DashBoard client with your user account and password 3 Navigate to the frame in the Tree View of the DashBoard client To use the Master Password 1 Launch the DashBoard client on your computer 2 Navigate to a locked frame displayed in the Tree View of the DashBoard client 3 Double click the frame node to display the Password Required dialog You can also double click the frame name and select Open 4 Enter the Master Password for the frame in the provided field Select one of the following methods e Click Try Password to connect to the selected frame or e Click Try for All to connect to all locked frames displayed in the Tree View Only when you attempt to connect to additional locked frames and the login fails are you prompted for the password 6 Ifthe password was incorrect an error message displays to prompt you for another log in attempt 2 8 e Installation MFC 8322 S and MFC OG3 N User Manual Iss 01 Enabling SNMP Support Certain versions of the MFC OG3 N provides optional support for remote monitoring and control of your frame and o
28. 7 5 Alarm ee re oe Ge Ge ee Ee Ee ve ee es 5 3 Alarm mute ees sees ese ee 3 2 4 2 8 2 8 3 area DashBoard Lite oo eee ee ee ee ee ee 7 4 ATEOW sities cuties oes Age 7 4 Bo tload EE Ee EE EE deg eR 8 2 8 3 Close SA ee ee learn 7 4 Forte esse ee Dee se ee ge te 5 4 6 10 REDOO soes ESE DE Vee ee ER ee 7 4 7 8 Rebtregb ENEE 7 4 7 8 REStOTS Es ee deet be ee ee 5 4 6 8 Try For All ie ee Ee EER EE GEE VER EE Ee Ge VER ESE Ee ee 2 8 Try Password iese sesse see Re RR Re Ee ee 2 8 Update Slot sees Ee iisi 5 4 6 10 Upload emnt ee RR AR Re ee Re 7 4 7 7 7 8 MFC 8322 S and MFC OG3 N User Manual Iss 01 C Card JOCK 2 sg cscs Ee Ee Ed othe EE gee 3 2 4 2 Card slots Name fields ee se RR RARR GR ER Ee ee 6 7 Ted ie EE EE N N OE 6 7 Card Type field hrener sk Ee ese ER Se 6 10 Cards accessing DashBoard URM esse esse see 2 8 communication setup ee ee 2 4 UE EH EDE sew EK N east 2 3 master password USING a esse ee ee ee 2 7 number of active DashBoard 00 c00 6 3 software upgrading esse se se RR ee EE 2 11 Close b tton EE RR EE ee EE Re Ee SEER se eg 7 4 Communication setup ee ee ee ee 2 4 Conflicts DataSafe ee ee ee ee ee 5 4 6 10 Connection status network 0 0cecc ee ee ee ee ee 6 2 Connections number of active eie ee ee ee ee 6 3 CPU Headroom field ee ee ee ee ee GR RR 6 5 Current field sd ES RS ER GE EA ee 6 4 D DashBoard card slot re naming esse see ee ee
29. All products shipped to you from Ross Video Limited will be shipped collect The Ross Video Technical Support Department will continue to provide advice on any product manufactured by Ross Video Limited beyond the warranty period without charge for the life of the equipment 8 4 Service Information MFC 8322 S and MFC OG3 N User Manual Iss 01 Index A Access Mode field ee ee ee ee ee ee 6 3 Active Cards field 2e EERS EE GEE eg Gee Es 6 3 Active Connections field ee see ee ee ee ee 6 3 A dd ei N 6 11 Add Frame button 7 4 7 5 Address TIP ae EE EE EE WE EE 3 3 4 3 Alarmi button se Ee icin hati eens 5 3 Alarm Config jumper MEC 8322 S veer ees oe ee Roe dats ats ve Gees 3 2 MEG OGBN ii ese GEE See GEE GER Ee GE ke gee ge ed 4 2 Alarm mute button ees ees ee ee ee ee ee 8 2 8 3 ME GC283 2258 eessen 3 2 MEC OG3 N e 4 2 Alarms RECKEN EE 5 3 ME C283 2258 ee sees REES 3 4 MFC OG3 N ee see ee ee ee ee ee 4 4 Notify on Card Fault ees esse se sa ee ee 6 7 power supplies ee ee RR AR Re GR RR ee 6 7 Arrow buttons esse ese ee ee ee ee Ee ee ee 7 4 Audio alarm enabling EES SES GR EE GER Gee Gede DER eed 3 2 4 2 status field DashBoard ees esse ee ee ee 6 4 AVR Status iese Ee orien SE Ee Eege 6 5 B Bootload button 2 0 0 ees ee ee ee ee ee ee Re ee 8 2 8 3 Bus Load field sessie Se eke GEGEE Gee Ge EE NEG 6 3 Button GEREEN EE EE 6 11 Add Fraime siese es vele bees ese Deel Ese De ee 7 4
30. Board ee esse ees 6 4 6 5 PSU2 status DashBoard ees ese 6 4 6 5 6 6 R RAM available field ees se se ee ee ee ee ee 6 5 Read Community String ees ese sees ee ee 6 11 Read only information hardware status ees ee ee ee ee Re ee ee 6 4 6 5 network status ees sees se ee ee ee Re Re ee 6 2 power status eee esse ee ee ee ee ee Re ee ee Re 6 5 POUCH ie titi ee Nass 6 2 Reboot button ee ees se ee ee ee ee ee ee Re ee 7 4 7 8 Refresh button ees ee ee ee ee ee ee Re ee 7 4 7 8 Related publications ee ee ee ee Re Ee GR ee Re 2 2 Re naming card Slot ee ee ea RR GR RA 5 3 Restore button 5 4 6 7 6 8 Restoring defaults ee ee ee Re ER GR AR Re 5 4 S Serial number card ees ee ee ee ee ee ee ee 6 2 Setup RE RE N N 6 7 6 8 Slots NAMING EER GR ER De EE ES 5 3 6 7 SNMP agent configuring ees se AR Re ee 2 9 menus DashBoard ees ee ee ee ee 6 11 MFC OG3 NS ee ee ee ese ee ee ee ee ee ee 4 5 IEN 1 3 ie EE NE tee 1 2 MFC 8322 S and MFC OG3 N User Manual Iss 01 Support enabling ees se Re ee 2 9 SNMP tab E 6 11 Software DashBoard Lite requirements esse 7 2 master password requirements s es 2 7 UP Prades isi es SEE EE wh Ster 2 11 7 7 KE 6 2 Speed DC 1 2 6 7 Static discharge Eege NENNEN 2 2 Static IP address esse sees 2 4 2 6 6 2 6 9 Status DatiSafe s d ed ea OE Des 6 5 6 10 Jane RR RE ee 6 4 6 5 hardWaress iss e ED ei
31. Click the DashBoard Lite icon to start the DashBoard Lite applet Wait while DashBoard Lite verifies the version of Java installed on your computer Once your version of Java is verified the DashBoard Lite applet opens in the web browser MFC 8322 S and MFC OG3 N User Manual Iss 01 7 2 DashBoard Lite Applet DashBoard Lite Applet Overview When first launched the DashBoard Lite applet connects to and displays the specific frame you entered the IP Address for and the devices installed in that frame The interface resembles the DashBoard interface but does not support e the restoring of card settings from a file e the porting of card settings from one card to another e the upgrading of multiple cards at one time e DashBoard Server and URM management access controls Only global access to the frame via the Master Password is supported Interface Overview This section includes a brief summary of the Dashboard Lite applet interface and its components Frame03 za Frafnen4 NLEZ Pete ME ae ga Sak UDC 8225 W 1G 8260 MUK 8258 A Slot 10 MUX 8258 A Product MUK 8250 4 Supper Ross Video Ltd goeder 5 Stone d I sel 96 EE P Daughter Card Type None since Timeout soc Factory Defaults GE Status 1 17 55 FM de Figure 7 1 DashBoard Lite Applet Interface Example 1 Navigation Pane The DashBoard Lite applet displays the follow
32. ES Ge ee EEN eke Re ER Ge bee ee Ge NEER Ee ee de 2 7 Configuring the Master Password 2 7 Accessing a Network Controller Card 2 8 Enabling SNMP Suppott se t a er r a aE aE E O a e AEST Eran eS 2 9 Enabling SNMP Support iese ee see Ee EER Gegee EES ESE En SR GR ee ee Ge GE ee Ee Ge Ee VN See Ee ee ee 2 9 Configuring the SNMP Agent using DashBoard ees oe ee ee Re 2 9 Software Up grades ie SERS Ge ER GE Eg See a Ge ee ck ee ge Eg Ee ee Ee ER Gegee oe se ee 2 11 MFC 8322 S Setup 3 Card edge Controls for the MPC NOR 3 2 Configuring the DIP Switches 0 cccccscseseeseseeeseeeecescesecesceeeseeeseeeaeeaeecaecaaeaeceseseeereneeeaes 3 3 Monitoring the MEC 8322 ese Ee Gees EER ESEG Ee ER GESE GEREED GEES En Se Ged Ne Ged Gee EVER GER GE Ee VN GR Gee ek eg 3 4 MFC OG3 N Series Setup 4 Card edge Controls for the MEC OGB N ee ee ee ee ee ee ee Re RA GR RARR GR AR Re Re ee ee 4 2 Configuring the DIP Switches cccccscceseeseceeeseeeecesceeceseeeeenceseecaeeaeecaecaaesaeceseeeerenseeaes 4 3 Monitoring the MEC OG3 N ER eis BE A AR ee ee es 4 4 Ethernet Switch Monitoring ee ese ee ee ee ee ee ee Ga GR AR AR AR Re GR GR Re Re ee ee ee ee 4 5 SNMP Monitoring on the MFC OG3 NS ee ee ee ee ee ee ee ee Re RA GR ee ae 4 5 DataSafe 5 OVELVIE WE ER Ee hee EE EE RE DE EED hy beeen MER Ee oH OER saa 5 2 DataSafe dnd MECH EE EER SES Ee ee i Ge Ede ee Ge ee ge Ee GE GR edt EES ER A EEN Ek 5 3 Usine the Alariy Button ie ese ee EE s
33. GFC 8322 Reference card Provides SNMP Monitoring Provides external 10 100Mbps ethernet connectivity to communicate with DashBoard Provides external 1000Mbps ethernet connectivity to communicate with DashBoard Provides internal 1OOOBASE X Ethernet links to all 20 slots for high speed communication between cards Supports more than one concurrent TCP Control connections such as DashBoard or a control panel 5 year transferable warranty a Higher power consumption requires higher fan speed for adequate cooling The fans always run at maximum speed for 5 seconds after the fan door is closed then adjust to the appropriate level based on power consumption and the inlet ambient temperature b Saves items configured on the Network tab plus the Frame Name 1 2 e Introduction MFC 8322 S and MFC OG3 N User Manual Iss 01 User Interfaces Your Network Controller Card may include the following interfaces DashBoard Control System The DashBoard Control System enables you to monitor and control openGear frames and cards from a computer DashBoard communicates with other cards in the openGear frames through the Network Controller Cards The DashBoard software and user manual are available for download from our website For More Information on e installing and using DashBoard refer to the DashBoard User Manual e the available menus in DashBoard for your card refer to the chapter DashBoard Menus
34. Lock Insert the Network Controller Card with the component side out into the card guides between the dividing wall and the last slot ensuring the card does not touch the Card Retaining Screw Slide the card in the slot until firmly seated Ensure the lock on the front edge of the card is engaged in the down position Power up the frame Close the frame door 0 Check the operation of the fans If the fans do not operate verify that e the Network Controller Card is seated properly in the frame backplane e the Network Controller Card is aligned to the Fan PCB when the door is closed MFC 8322 S and MFC OG3 N User Manual Iss 01 Installation e 2 3 Network Configuration The Network Controller Card features an ethernet interface which allows cards in the openGear frame to be monitored and controlled using the DashBoard Control System Communication is possible only when the Network Controller Card is suitably configured to match the network to which it is connected Note Consult your IT Department before configuring any network settings This section explains the necessary parameters and lists several possible methods for managing these parameters e Automatic configuration using DHCP When shipped from the factory the Network Controller card is configured to automatically obtain network settings from a Dynamic Host Configuration Protocol DHCP server Since most networks have a DHCP server available this method is
35. Path Verify that destination equipment is operating correctly and receiving a valid signal Card Exchange Exchanging a suspect card with a card that is known to be working correctly is an efficient method for localizing problems to individual cards MFC 8322 S Alarm Mute Bootload Button In the unlikely event of a complete card failure you may be instructed by a Ross Technical Support specialist to perform a complete software reload on the MFC 8322 S The Alarm Mute Bootload button enables emergency booting in case of flash corruption or to recover from a failed software upgrade The MFC 8322 S contain a primary software load and two backup loads When the Alarm Mute Bootload button is pressed and held during power up the card will try the two backups in turn instead of the primary load If a valid backup is found it is copied into the primary load If neither backup is valid then all LEDs are lit to indicate a failure When running from a backup copy that differs from the primary load the Frame Status indicator in the Hardware tab of DashBoard displays Running a backup code If this message displays Ross Video recommends performing a software upgrade to ensure that all copies remain valid MFC OG3 N This section provides additional troubleshooting information Using a Web Browser Under the guidance of Ross Technical Support the MFC OG3 N may be recoverable via the web interface as follows 1 8 2 e Service In
36. ames and cards from a computer DashBoard communicates with other cards in the OG3 FR series frame through the Network Controller Cards You can download the DashBoard software and manual from the Ross Video website The following topics are discussed MFC 8322 S and MFC OG3 N User Manual Iss 01 Status Tabs Setup Tab Network Tab DataSafe Tab SNMP Tab DashBoard Menus 6 1 Status Tabs This section summarizes the Status tabs displayed in DashBoard for the Network Controller Cards The indicators in the Status tabs can vary in severity from green valid yellow caution to red alarm DashBoard reports the most severe alarm for a single field Alarm colors are noted within the tables as text set in brackets next to the parameter name Product Tab Tab Title Product Table 6 1 summarizes the read only information displayed in the Product tab Table 6 1 Product Tab Items Frame Name Parameters Description Name as defined by the user in the Network tab Refer to Table 6 7 on page 6 9 Frame S N Indicates the Frame Serial Number Product Indicates the model number of the card Supplier Ross Video Ltd Board Rev Hit Indicates the hardware revision Board S N HPA TE Indicates the card serial number MAC Address HH HH HH HH HH HH MAC Address for the card Software Rev HHH Indicates the card software version Firmware Rev Network Tab Tab Title
37. ancel to discard the changes To remove a trap notification target select the target in the list and click Delete 2 10 Installation MFC 8322 S and MFC OG3 N User Manual Iss 01 Software Upgrades Your Network Controller Card can be upgraded in the field from DashBoard via TCP IP or using the DashBoard Lite applet For More Information on e using the DashBoard Lite applet refer to the section Uploading Software to a Card on page 7 7 To upgrade the software on a Network Controller Card 1 Contact Ross Technical Support for the latest software version file 2 In DashBoard display the Device tab of the Network Controller Card by double clicking its status indicator in the Basic Tree View QD U Ze Sg From the Device tab click Upload to display the Select file for upload dialog Navigate to the bin upload file you want to upload to the Network Controller Card Click Open to display a confirmation dialog If you are upgrading a single card click Finish to display the Uploading to Selected Devices dialog Proceed to step 8 7 Ifyou are upgrading multiple cards Click Next gt to display the Select Destination menu This menu provides a list of the compatible cards based on the card selected in step 2 Specify the card s to upload the file to by selecting the check box es for the cards you wish to upload the file to Verify that the card s you wish to upload the file to The Error Warning fields indica
38. and requires a Master Password or that the user must log into the DashBoard client with a valid user account to gain access to the node For More Information on e the lock icon refer to the DashBoard Server and URM User Manual Before You Begin Refer to Table 2 1 to verify that you are running the required DashBoard and card software versions Note that at time of writing the current version of DashBoard is 6 0 Table 2 1 Required Software Versions Card Model DashBoard Version Card Software Version MFC 8322 S 4 0 0 or higher 2 00 or higher MFC O0OG3 N 4 0 0 or higher 2 75 or higher Configuring the Master Password Configuring the Master Password for your frame requires configuring the password feature in DashBoard Setting the DIP Switch Your Network Controller Card includes SW3 a DIP Switch that enables you to override the Master Password Use this DIP switch when the Master Password needs to be reset e g when you have forgotten the password text If you change the configuration of the DIP Switch you must reboot the card before the changes take effect Override the Master Password using the DIP Switch as follows e OFF This is the recommended position A user specified Master Password is used The default password is password It can be changed using DashBoard as outlined in the section To configure the Master Password in DashBoard on page 2 7 e ON This position is used to recover a lost Ma
39. as the saved DataSafe data Indicates that the software version or the card type do not match the saved data for the slot Disables DataSafe for the selected slot You may still monitor the slot but you cannot update the slot with any new configuration data received when a new card is installed in the slot Cleared Enables the Conflict field to display any card mismatch information To update the slot you must click the lt Update Slot button Click this button to load the current DataSafe data to the cards This button is enabled only if a software version incompatibility exists Mask Warning Slot Name field of the Setup tab 6 10 DashBoard Menus Selected Cleared The card displays a warning in DashBoard if any of the card slots have a new or changed entry The card does not display a warning in DashBoard if any of the card slots have a new or changed entry Slot 5 1 The slot name is set in the Cards MFC 8322 S and MFC OG3 N User Manual Iss 01 SNMP Tab Table 6 9 summarizes the SNMP options available in DashBoard for the MFC OG3 N with the SNMP feature licensed Table 6 9 SNMP Menu Items Menu Title Parameters Description Trap Notification Target Add Adds the selected target Adds a trap notification target Delete Deletes the selected target Read Community Specifies the SNMP password for GET String requests Write Community Specifies the SNMP pass
40. ations 1 Ensure that openGear frame is connected to the same network as your DashBoard computer Launch the DashBoard application on your computer Power on the openGear frame that the Network Controller card is installed in Wait approximately 30 seconds while the frame establishes network communications St dd ey iN Verify that the Network Controller Card displays in the Tree View of DashBoard 2 4 Installation MFC 8322 S and MFC OG3 N User Manual Iss 01 6 Should the card fail to display after two minutes e Verify the ethernet cables are properly connected e Check the link activity LEDs found on the ethernet RJ 45 connectors e Ensure the network settings for the Network Controller card are set to the factory default values e Ifall cables are connected and the LEDs do not indicate an error then automatic configuration is not possible Proceed to the section Preset Configuration using DIP Switches on page 2 5 Preset Configuration using DIP Switches This method is used to established initial communications when no DHCP server is available or to override a custom user configuration and is intended to be used temporarily in order to establish communication Once initial communications are established the Network Controller card should be configured for either DHCP or Static operation Note Use of this method for normal operation is not recommended as there is a high chance of IP Address conflicts
41. d and re start the upload process again Note that this is step is only recommended when other methods have failed Messages in the Upload Failed Dialog You may receive a message in the Upload failed dialog that indicates the reason for the failure Selected file does not exist Click OK and re start the upload process Selected file is not a valid upload file Verify the filename is correct Click OK to re start the upload process Selected file is rejected by the card Verify that you are uploading the software to the correct card For example you will receive this message when attempting to upload FSR 6601 software to a SRA 8602 card No response from device The upload failed while in progress due to a loss of power or communications Refer to the section Power or Communications Loss This can also be caused by congestion on the internal frame communication bus To isolate this problem other cards in the frame can be temporarily removed for the duration of the upgrade Recovering from a failed upload Note that the following is only recommended when other methods have failed To recover from a failed upload gt Re boot the card by clicking Reboot in the Device tab gt Wait for the card to boot up then gt Re start the file upload process MFC 8322 S and MFC OG3 N User Manual Iss 01 DashBoard Lite Applet 7 9 7 10 DashBoard Lite Applet MFC 8322 S and MFC OG3 N User Manual Iss 01 Service Infor
42. ducts and full product lines e Online catalog e Testimonials
43. e of password is used SWa SW4 is not implemented at this time and should be left in the OFF position MFC 8322 S and MFC OG3 N User Manual Iss 01 MFC 8322 S Setup 3 3 Monitoring the MFC 8322 S The front card edge of the MFC 8322 S has LED indicators for the cooling module fan alarm and communication activity Refer to Figure 3 4 for the location of the card edge LEDs on the MFC 8322 S SW1 4 DIP Switches gt ALARM LED OK LED Alarm Mute Button CAN LED Alarm Config Jumpers ETHERNET LED Figure 3 4 MFC 8322 S Card edge Controls Table 3 2 provides information on the LED displays of the MFC 8322 S Table 3 2 MFC 8322 S LED Descriptions Description When lit this LED indicates a major alarm condition is occurring in the frame When lit this LED indicates the MFC 8322 S is operating correctly Flashing When flashing this LED indicates the MFC 8322 S is Yellow communicating with the other cards within the frame Off When off this LED indicates an absence of incoming messages When lit this LED indicates a valid ethernet link has been a Yellow established No data transfer is currently taking place Ethernet Flashing When flashing this LED indicates that a valid link has been Yellow established and data is currently being exchanged Off When off this LED indicates an absence of ethernet connection a Ifthis LED remains lit for an extended period of time e g minutes o
44. e sg Dies 6 4 6 5 laer SE OE iiaii 3 4 MEC OGSEN ese DE Ee eins tron teenies 4 4 network connection 0 0 sees ee ee ee 6 2 E 6 5 product details ee ee ii 6 2 PSUI DashBoard esse ee se ee ee ee ee ee 6 5 PSU2 DashBoard esse ese ee ee ee ee ee 6 6 Subnet Mask aerieni ee ee ee ee ee Re ee ee 6 3 6 9 T Temperature status DashBoard eise sesse see see 6 5 Trap Notification Target SNMP esse ee 6 11 Try For All button cic ese EVER Se Ges GE GEGEE Es 2 8 Try Password button iese see ee RR GR RR 2 8 U Update Slot button ee ee ee ee GR RA 5 4 6 10 Upgrading software eene RARR GR Re EE 2 11 Upload button se ee ee ee 7 4 7 7 7 8 User account password ee ee RR GR Re ee 2 8 User Rights Management 2 6 2 7 V Noltage fielde RE E E ea 6 4 W Write Community Sing ees seek Re RE 6 11 Index e IX 3 Notes Notes Contact Us Contact our friendly and professional support representatives for the following Name and address of your local dealer e Product information and pricing e Technical support e Upcoming trade show information Telephone ees After Hours Emergency SE Email Telephone General Fax Information Email Website Visit Us Visit our website for e Company information and news 1 613 652 e 4886 1 613 349 e 0006 techsupport rossvideo com 1 613 652 4886 1 613 652 e 4425 solutions rossvideo com http www rossvideo com e Related pro
45. ea 6 Configure the network settings as required e IP Address This is the IP Address of the Network Controller Card e Subnet Mask This is the Subnet Mask address for your LAN e Default Gateway This is the IP Address for connection outside the subnet 7 To save the new settings click Apply in the Network tab The settings are saved immediately and take effect except when overridden by DIP Switch settings Clicking Cancel reverts to the previous settings User Rights Management If your facility has installed and configured the DashBoard Server and URM feature you may need to enter a URM user name and password to access the frame and any of the devices installed in the frame For details on configuring and using the DashBoard Server and URM feature refer to the DashBoard Server and URM User Manual 2 6 Installation MFC 8322 S and MFC OG3 N User Manual Iss 01 Using a Master Password Right clicking an openGear frame node in the tree view of DashBoard provides the option to Lock Unlock Access which requires the user to enter a Master Password before gaining access to the frame and the cards installed in it This Master Password can be the same for all frames listed in the DashBoard client or unique to each frame or a mix When using the DashBoard Server and URM openGear frame nodes in the Tree View display a lock icon to inform the user that restrictions are in place This lock icon indicates that the node is locked
46. ed at how easily your new card fits into your overall working environment Equally pleasing is the product quality reliability and functionality Thank you for joining the group of worldwide satisfied Ross Video customers Should you have a question pertaining to the installation or operation of your card please contact us at the numbers listed on the back cover of this manual Our technical support staff is always available for consultation training or service MFC 8322 S and MFC OG3 N User Manual Iss 01 Introduction e 1 1 Features The MFC 8322 S and MFC OG3 N are designed for the OG3 FR frames and offer a range of monitoring and control options based on the card model Table 1 1 outlines the features Table 1 1 Feature Comparison Chart MFC OG3Series Model 8322 S OG3 N OG3 NS Compatible with the DFR 8310 series frames Compatible with the DFR 8321 series frames Compatible with the OG3 FR series frames Monitors frame power usage the inlet ambient temperature the airflow requirements of high powered cards and sets the fan speed accordingly Monitors the frame door and each frame power supply Monitors the fan door and notifies the user if the door is left open too long Monitors the status of other cards in the frame via the internal bus Supports the DataSafe feature in DashBoard Generates alarms if any of the monitored functions develop errors Network settings storage location On the
47. ed frames 4 To add a frame using an Advanced Connection e Select the Advanced tab from the Add Frame dialog s Enter a name for the frame in the Frame name field s Enter the IP Address of the frame in the IP Address field e Enter the port of the frame in the Port field e Click OK to save your changes and exit the dialog Or click Cancel to exit the dialog and not save any changes MFC 8322 S and MFC OG3 N User Manual Iss 01 DashBoard Lite Applet s 7 5 Using the DashBoard Lite Applet This section provides a brief summary of how to access the DashBoard Lite applet Password Protected Frames A frame that is locked is represented as a node with a lock symbol in the Tree View If you double click a locked frame the Master Password prompt displays and you must enter the current password before accessing the frame and the cards installed in it From this prompt you can also change the password and specify access to the frame as outlined in the section Configuring the Master Password on page 2 7 To change and verify device information for the MFC OG3 N 1 From the Navigation Pane double click a card indicator to display a new tab in the Device View 2 Change the parameters using the controls provided in the Settings area e The parameters available in the Settings area depends on the card you have selected to configure 3 To close a tab so that it is no longer displayed in the Device View e Right click the tab
48. ee ee ee ee ee 6 5 SUDDOE ed 1 2 DataSafe tab EE AN 6 10 Default Gateway field ee ee ee 6 3 6 9 Defdult values ES RE Es anteaters 6 8 Defaults factory EE 5 4 IK SL LEE 2 4 2 5 6 2 6 9 DIP switches master password setting se ee ee 2 7 tes EN EN IE 3 2 MEFC OG3 N ee ee se se ee ek ER ER ee 4 2 4 3 network configuration ee esse ee ee 2 4 network setup eise see ee Ge ee Re 2 5 E Enabling DataS ater ses sitions Segen eer Eesen nein 5 3 SNMP support sesse esse ee ee ee ee ee ee 2 9 ESD susceptibility iese sesse ee GR RR Re Ee ee Ee 2 2 Ethernet switch status 0 cece sesse ee ee Ge eke 6 9 F Factory defaults Ee E 5 4 6 7 values ESE GE A SE 6 1 6 8 Fan Door field ee ee AR GR naci ineens 6 4 Fan speed field su ES SS SE Ee GE GEGEE Ee 6 4 Fan Speed specifying a ese see sa RR RR Ge RE 6 7 Fans Installed alarm ees ee ee GR RR Re ee EE 6 7 el el EE OE AE EN 1 2 Force butter a 5 4 6 10 Frame name field oo ee ee RA RR RR GE RE 6 2 Frame name specifying iese se se RR Se RE 6 9 Frame Power field i ee ee se ee AR RR Re ER Ee 6 5 Frame serial number field se ee ee ee 6 2 Frame status field oo ccc ee sa RA GR RR Re GE RE Ee 6 4 G GFCOG3 EE Ee oestrus Be DEE Re SE EER 1 2 H Hardware tab esse ee ee ee ee ee ee ee Re ee 6 4 6 5 Hardware version ees see esse ee see Re GR ee Re Re Ge Re 6 2 l Tristalling a card 4 RE ESE EE Ge EE EER ites ei 2 3 IP address MbG NEE ee 3 3 MEG OGSN issie see ES
49. ew software information in the required fields MFC 8322 S and MFC OG3 N User Manual Iss 01 DashBoard Lite Applet 7 7 Troubleshooting This section provides additional information should you encounter problems with running or using the options in the DashBoard Lite applet Starting the DashBoard Lite Applet This section provides additional information to help troubleshoot problems you may encounter when using the DashBoard Lite applet e An error dialog displays stating that Java is disabled Refer to your web browser help system for information on enabling Java An error dialog displays stating that the wrong version of Java is installed You must upgrade your Java version to Java 6 update 11 or higher A link to the Java website is provided in the error dialog An error dialog displays stating that Java is not installed on your computer You must install Java 6 update 11 or higher on your computer A link to the Java website is provided in the error dialog e A Warning Security dialog displays This dialog states that the application digital signature cannot be verified and prompting you to run the application To continue loading the DashBoard Lite applet click Run Device Tab Issues If you are unable to make changes to the parameters of a card or the Upload or Reboot buttons are disabled 1 Verify that your system view is not set to Read Only as follows e Right click the System View option e
50. formation If the IP address of the card is known use a web browser to try and connect to the frame by typing the IP address into the browser window as http xxx where xxx represents the frame IP address If this is successful this provides access to diagnostic information for troubleshooting Contact Ross Technical Support for assistance MFC 8322 S and MFC OG3 N User Manual Iss 01 Alarm Mute Button In the unlikely event of a complete card failure you may be instructed by a Ross Technical Support specialist to perform a complete software reload on the MFC OG3 N The Alarm Mute button enables emergency booting in case of flash corruption or to recover from a failed software upgrade MFC 8322 S and MFC OG3 N User Manual Iss 01 Service Information 8 3 Warranty and Repair Policy The Network Controller Card is warranted to be free of any defect with respect to performance quality reliability and workmanship for a period of FIVE 5 years from the date of shipment from our factory In the event that your Network Controller Card proves to be defective in any way during this warranty period Ross Video Limited reserves the right to repair or replace this piece of equipment with a unit of equal or superior performance characteristics Should you find that this Network Controller Card has failed after your warranty period has expired we will repair your defective product should suitable replacement components be available You
51. g alarm is enabled on the Setup tab CPU headroom x xx y yy z zz4 CPU Load average for the Primary Processor of the card RAM available megabytes x y Memory Used x Total Memory y AVR CPU Headroom Processing power available for the Auxiliary Processor of the card AVR RAM available On board processing memory available for the Auxiliary Process of the card AVR State D Indicates the state of the AVR on the card DataSafe State Green No DataSafe mismatch is occurring Yellow This message only applies when using an MFC 8322 S This message only applies to the OG3 FR series frames These fields are only available when using an MFC OG3 N The CPU Load average is displayed in the following format where x xx represents in the last minute y yy represents the last five minutes and z zz is the last fifteen minutes e This field is not displayed when using an MFC 8322 S Power Tab Tab Title PSU1 Indicates that a new card has been installed in the frame and a DataSafe mismatch has occurred Table 6 4 summarizes the read only information displayed in the Power tab Ambient Temp C Parameters Table 6 4 Power Tab Items Description Ambient temperature within the frame Frame Power W Frame power consumption Max Slot Current mA Indicates the highest power usage by a single slot in the frame Indicates the power supply type
52. hBoard Lite Applet Once the DashBoard Lite applet is running you can select additional openGear frames to communicate with This section outlines the connection methods for adding frames There are two connection methods for adding a frame e Automatic Detection DashBoard Lite applet performs network discovery and presents a list of frames detected on your network Select a frame from the list to connect to it It is recommended to select this method if the IP Address of your frame may change This is the default method e Advanced Connection Advanced Connection allows you to enter the IP Address of the device You can also select this connection if the openGear frame you want to add is not listed in the Automatic dialog To add frames to the DashBoard Lite applet 1 Ensure the DashBoard Lite applet is running on your computer 2 Click Add Frame located at the bottom of the Navigation Pane to display the Add Frame dialog The Automatic tab is selected by default in the Add Frame dialog 3 To adda frame using an Automatic Detection e Select the desired frame name You can also select more than one frame at a time e Click OK to add the selected frame and exit the dialog Or click Cancel to exit the dialog and not save any changes Operating Tip Click Refresh to update the list of Detected Frames in the Automatic tab The refresh feature causes the DashBoard Lite applet to check the network for recently added or enabl
53. hese limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense N Notice Changes or modifications to this equipment not expressly approved by Ross Video Limited could void the user s authority to operate this equipment CANADA This Class A digital apparatus complies with Canadian ICES 003 Cet appariel numerique de la classe A est conforme a la norme NMB 003 du Canada EUROPE This equipment is in compliance with the essential requirements and other relevant provisions of CE Directive 93 68 EEC INTERNATIONAL This equipment has been tested to CISPR 22 1997 along with amendments A1 2000 and A2 2002 and found to comply with the limits for a Class A Digital device AN Notice This is a Class A product In domestic environments this product may cause radio interference in which case the user may have to take adequate measures Maintenance User Serviceable Parts Routine maintenance to this openGear product is not required This product contains no user
54. ing details in the Navigation Pane e An indicator for each frame If you entered a new name using the Add Frames dialog it is displayed beside the indicator The indicator beside the frame is the worst case status of all cards in the frame e The product name for each card installed in the frame and which slot it is in The name for each card is the product name as reported by the card e Indicators for each card in the frame The cards and their status are detected automatically 2 Status Area This area is located in the tabbed menu on the lower left of the screen This area displays the status parameters as reported by the card including the Product tab The Product tab displays the MFC 8322 S and MFC OG3 N User Manual Iss 01 DashBoard Lite Applet 7 3 product name alarm status details about the most serious alarm reported and the connection status The information in the Status Area is read only 3 N Arrow Buttons The Arrow buttons are located at the top of the vertical bar that separates the Status Area and the Settings Area within the Device View Click the arrows to maximize or minimize the Status and Settings Areas in the direction of that arrow For example with all areas maximized click the top arrow to maximize the Settings Area within the Device View Click the bottom arrow to retum the areas of the Device View to the default size Click the bottom arrow again to maximize the Settings Area within the Device View
55. installed PSHE Model in the PSUI slot Serial Number Serial number of PSU1 Software Rev Software revision code of PSU1 12V Current mA Indicates the power supplied by PSU1 7 5V Current mA Temperature C 4 Reports the temperature of PSU1 in MFC 8322 S and MFC OG3 N User Manual Iss 01 Celsius DashBoard Menus 6 5 Table 6 4 Power Tab Items Tab Title Parameters Description Power supply model installed in the PSU2 slot Serial Number Serial number of PSU2 PSU2 Model Software Rev Software revision code of PSU2 12V Current mA 7 5V Current mA Indicates the power supplied by PSU2 Temperature C Temperature of PSU2 6 6 DashBoard Menus MFC 8322 S and MFC OG3 N User Manual Iss 01 Setup Tab Table 6 5 summarizes the Setup options available in DashBoard for the Network Controller Cards Menu Title Fans Installed Parameters Selected Table 6 5 Setup Menu Items Description Alarms are displayed in the Frame Status field of the Hardware tab Cleared No alarms are displayed in the Frame Status field of the Hardware tab Fan Speed Auto Card automatically controls the cooling fan speed of the frame for optimum cooling Max Frame fans always run at maximum speed Notify on Card Fault Selected Card displays an alarm in DashBoard and the FAULT LED lights solid red on the frame when a fault conditio
56. llow When off this LED indicates that the ethernet link to the specified frame slot is unavailable link is down RJ45 This LED reports the same information as the ETHERNET LED Off Green When lit green this LED indicates the card is operating correctly Flashing Green OK ALARM When lit red this LED indicates e the card is booting or When flashing this LED indicates a DataSafe mismatch a major alarm condition is occurring in the frame such as the frame door has been left open too long 4 4 MFC OG3 N Series Setup MFC 8322 S and MFC OG3 N User Manual Iss 01 Table 4 2 MFC OG3 N LED Descriptions Description When lit this LED indicates that the ethernet link to the internal es GigE switch is established link is up Flashing When lit this LED indicates that communication activity is Yellow occurring on the internal GigE switch When off this LED indicates the ethernet link to the internal GigE switch is unavailable link is down PHY 1 This LED reports the same information as the CPU 1 LED PHY 2 This LED reports the same information as the CPU 0 LED When flashing yellow this LED indicates the card is communicating over the CAN bus with the other cards within the frame Off Flashing Yellow Off When off this LED indicates an absence of incoming messages When lit yellow this LED indicates a valid ethernet connection Yellow but is not receiving mes
57. mation In This Chapter This chapter contains the following sections Troubleshooting Checklist Warranty and Repair Policy MFC 8322 S and MFC OG3 N User Manual Iss 01 Service Information 8 1 Troubleshooting Checklist Routine maintenance to this openGear product is not required In the event of problems with your Network Controller Card the following basic troubleshooting checklist may help identify the source of the problem If the card still does not appear to be working properly after checking all possible causes please contact your openGear products distributor or the Technical Support department at the numbers listed under the Contact Us section 1 Visual Review Performing a quick visual check may reveal many problems such as connectors not properly seated or loose cables Check the card the frame and any associated peripheral equipment for signs of trouble Power Check Check the power indicator LED on the distribution frame front panel for the presence of power If the power LED is not illuminated verify that the power cable is connected to a power source and that power is available at the power main Confirm that the power supplies are fully seated in their slots If the power LED is still not illuminated replace the power supply with one that is verified to work Input Signal Status Verify that source equipment is operating correctly and that a valid signal is being supplied Output Signal
58. n ESD event gt GG P B Important Safety Instructions Caution This product is intended to be a component product of the openGear frame Refer to the OG3 FR Series Frame User Manual for important safety instructions regarding the proper installation and safe operation of the frame as well as its component products gt Warning Certain parts of this equipment namely the power supply area still present a safety hazard with the power switch in the OFF position To avoid electrical shock disconnect all A C power cords from the chassis rear appliance connectors before servicing this area gt Warning Service barriers within this product are intended to protect the operator and service personnel from hazardous voltages For continued safety replace all barriers after any servicing gt This product contains safety critical parts which if incorrectly replaced may present a risk of fire or electrical shock Components contained with the product s power supplies and power supply area are not intended to be customer serviced and should be returned to the factory for repair To reduce the risk of fire replacements fuses must be the same time and rating Only use attachments accessories specified by the manufacturer EMC Notices United States of America FCC Part 15 This equipment has been tested and found to comply with the limits for a class A Digital device pursuant to part 15 of the FCC Rules T
59. n is reported by a card in the frame Cleared Disables this feature Notify on PSU Missing Selected An alarm condition is flagged if the corresponding power supply is not present The alarm appears in DashBoard via SNMP MFC OG3 NS only and via the LCD Diagnostic Panel Cleared Disables the PSU Status alarm for the specified frame power supply Licensable Features Indicates if the software key for any licensable features is installed Factory Settings Restore Defaults all the values in the Setup tab only Refer to the sections below for details Card Slot Names Slot 4 ao Ff This option is read only when the frame door is closed This item is only available when using an MFC OG3 N This option is labeled as Factory Defaults when using an MFC 8322 S This field is not applicable when using an MFC 8322 S MFC 8322 S and MFC OG3 N User Manual Iss 01 Configures the name displayed in DashBoard for the specified slot DashBoard Menus es 6 7 Restoring Menu Items to Factory Default Settings Table 6 6 lists the editable menu items that are reset to factory default settings when the Restore button is pressed in the Setup menu Table 6 6 Menu Items Restored to Factory Default Settings Fans Installed MFC OG3 N Fan Speed Notify on Card Fault Notify on PSU Missing Card Slot Names Network All menu items DataSafe Disable
60. on page 6 1 Card edge Controls The front edge of the Network Controller Card feature LED indicators for the power ethernet connection and general communication activity The Network Controller Card also include DIP switches for specifying the IP address of the frame For More Information on e the specific front edge controls refer to the applicable chapter in this manual SNMP Monitoring and Control The Network Controller Card can provide optional support for remote monitoring of your openGear frame and using the Simple Network Management Protocol SNMP This protocol is compatible with many third party monitoring and control tools For More Information on e SNMP monitoring and control refer to the section Enabling SNMP Support on page 2 9 e SNMP controls for your openGear card refer to the Management Information Base MIB file for your card MFC 8322 S and MFC OG3 N User Manual Iss 01 Introduction e 1 3 Documentation Terms and Conventions 1 4 e Introduction This section outlines the terms and conventions used throughout this manual Terms The following terms are used Board and Card refer to openGear terminal devices within openGear frames including all components and switches DashBoard refers to the DashBoard Control System Network Controller Card refers to the MFC 8322 S MFC OG3 N and MFC OG3 NS unless otherwise noted MFC OG3 N refers to MFC OG3 N
61. openhear SS eren MFC 8322 S and MFC OG3 N OG3 Network Controller Cards User Manual Thank you for choosing Ross You ve made a great choice We expect you will be very happy with your purchase of Ross Technology Our mission is to 1 Provide a Superior Customer Experience e offer the best product quality and support 2 Make Cool Practical Technology e develop great products that customers love Ross has become well known for the Ross Video Code of Ethics It guides our interactions and empowers our employees hope you enjoy reading it below If anything at all with your Ross experience does not live up to your expectations be sure to reach out to us at solutions rossvideo com Sul Rass David Ross CEO Ross Video dross rossvideo com Ross Video Code of Ethics Any company is the sum total of the people that make things happen At Ross our employees are a special group Our employees truly care about doing a great job and delivering a high quality customer experience every day This code of ethics hangs on the wall of all Ross Video locations to guide our behavior 1 We will always act in our customers best interest We will do our best to understand our customers requirements We will not ship crap We will be great to work with af YN We will do something extra for our customers as an apology when something big goes wrong and it s our fault We will keep our promises We will treat the competition
62. penGear cards using SNMP Simple Network Management Protocol which is compatible with many third party monitoring and control tools Refer to the section Features on page 1 2 for a list of cards that support SNMP Note The MFC 8322 S does not support SNMP Enabling SNMP Support The SNMP monitoring and control feature for your MFC OG3 N is a software option that is field upgradable using DashBoard Note f SNMP is enabled on an MFC OG3 N it will perform as an MFC OG3 NS although DashBoard and SNMP still display MFC OG3 N To enable SNMP support using the SNMP tab in DashBoard 1 Ensure that you have configured the network settings for your card as outlined in the section Network Configuration on page 2 4 In DashBoard display the Device tab of the card by double clicking its status indicator in the Basic Tree View From the Device tab select the Setup tab In the Licensable Features area make a note of the information displayed in the SNMP Request Code field Contact Ross Video Technical Support e When you speak to the Technical Support representative tell them your name your facility name and the SNMP Request Code displayed in the Setup tab e You will be given a License Key that must be entered in the SNMP Feature Key field of the Setup tab Enter the License Key in the SNMP Feature Key field When the installation is complete verify that the Setup tab displays Licensed in the
63. per 4 Card Lock 1 Alarm Mute Button The Alarm Mute button on the card edge of the MFC 8322 S mutes the audio alarm for two minutes If a fault condition is still present when the mute time out ends the card re activates the audio alarm 2 Alarm Config Jumper The Alarm Config jumper enables or disables the audio alarm signal The ALARM LED is still lit if alarm conditions are occurring but the audio will be off Refer to Figure 3 2 and the card labeling for jumper positions 1 Oo 1 2 ER o 3 3 Pin Position Pin Position 142 213 Figure 3 2 Alarm Config Jumper Pin Positions e Enabled To enable the alarm feature set the jumper into Position 1 2 e Disabled To disable the alarm feature set the jumper into Position 2 3 3 DIP Switches SW1 and SW2 are used in conjunction with the DashBoard menus to set the IP Address of the MFC 8322 S Refer to the section Configuring the DIP Switches on page 3 3 for details SW3 is used to override the Master Password for the MFC 8322 S This password limits access to the card and the cards installed in the frame 4 Card Lock This lock located near the front edge of the card is used to secure the card in its frame slot 3 2 MFC 8322 S Setup MFC 8322 S and MFC OG3 N User Manual Iss 01 Configuring the DIP Switches This section briefly summarizes the DIP Switch settings on the MFC 8322 S Figure 3 3 shows the DIP Switches in the ON position Figu
64. r more ensure that the Ethernet port on the frame is connected to a functioning ethernet switch 3 4 e MFC 8322 S Setup MFC 8322 S and MFC OG3 N User Manual Iss 01 MFC OG3 N Series Setup In This Chapter This chapter provides information on setting up and using the card edge controls of the MFC OG3 N and MFC O0G3 NS Controller Cards The MFC OG3 N and MFC OG3 NS bring GigE ethernet connectivity to the OG3 FR frames infrastructure providing a DashBoard interface to monitor openGear cards in the frame The MFC OG3 NS includes the SNMP Monitoring option Caution You must install the MFC OG3 N and MFC OG3 NS into an OG3 FR N series frame Attempting to install the MFC OG3 N or MFC OG3 NS in another frame type can damage your card The following topics are discussed e Card edge Controls for the MFC OG3 N e Configuring the DIP Switches e Monitoring the MFC OG3 N MFC 8322 S and MFC OG3 N User Manual Iss 01 MFC OG3 N Series Setup 4 1 Card edge Controls for the MFC OG3 N This section provides information on the jumpers buttons and LEDs for the MFC OG3 N and MFC OG3 NS Refer to Figure 4 1 for the location of the card edge features Figure 4 1 MFC OG3 N Card Control Locations 1 Alarm Mute Button 3 DIP Switches 5 Micro SD Card Slot 2 Alarm Config Jumper 4 Card Lock 1 Alarm Mute Button The Alarm Mute button on the card edge mutes the audio alarm for two minutes If a fault condition i
65. r specified Master Password is used The default password is password It can be changed using DashBoard as outlined in the section Using a Master Password on page 2 7 e ON This position is used to recover a lost Master Password The user specified password is temporarily ignored and the default value of password is used SWa SW4 is not implemented at this time and should be left in the OFF position MFC 8322 S and MFC OG3 N User Manual Iss 01 MFC OG3 N Series Setup 4 3 Monitoring the MFC OG3 N The front edge of the card has LED indicators for indicating alarms and communication activity Figure 4 4 Slot 1 LED Slot 2 LED Slot 3 LED Slot 4 LED Slot 5 LED Slot 6 LED Slot 7 LED Slot 8 LED Slot 9 LED Slot 10 LED Slot 11 LED Slot 12 LED Slot 13 LED Slot 14 LED Slot 15 LED Slot 16 LED Slot 17 LED Slot 18 LED Slot 19 LED Slot 20 LED SW1 4 DIP Switches gt RJ45 LED CPU 0 LED CPU 1 LED OK ALARM LED PHY 1 LED Alarm Mute Button PHY 2 LED Alarm Config Jumpers CAN LED ETHERNET LED Figure 4 4 MFC OG3 N and MFC OG3 NS Card edge Controls Table 4 2 provides information on the LED displays Table 4 2 MFC OG3 N LED Descriptions Description When lit this LED indicates that the ethernet link to the specified frame slot is established link is up Flashing When flashing this LED indicates the ethernet link is established Yellow and communication is currently taking place Ye
66. re 3 3 DIP Switches Set to the ON Positions SW1 SW2 IP Address Setup SW1 and SW2 are used in conjunction with the DashBoard menus to set the IP Address of the MFC 8322 S Refer to Table 3 1 for DIP Switch positions For information on configuring the network settings for your card refer to the section Network Configuration on page 2 4 Table 3 1 SW1 and SW2 Positions SW1 SW2 Controlled via Position Position DashBoard Descriptions The card network settings can be set by the user from the DashBoard Network tab default The card network settings are automatically assigned DHCP Mode The card IP Address is set to 192 168 2 1 The card Subnet Mask is set to 255 255 255 0 The card IP Address is set to 10 1 2 1 The card Subnet Mask is set to 255 255 255 0 a DHCP Mode is assumed until the user changes the settings in DashBoard SW3 Master Password Override SW3 is used to override the Master Password This feature forces a reset of the Master Password Refer to the section Using a Master Password on page 2 7 for details e OFF This is the recommended position A user specified Master Password is used The default password is password It can be changed using DashBoard as outlined in the section Using a Master Password on page 2 7 e ON This position is used to recover a lost Master Password The user specified password is temporarily ignored and the default valu
67. s still present when the mute time out ends the card re activates the audio alarm Pressing and holding this button while powering on the frame or installing the card will enable emergency booting as described in the section MFC OG3 N on page 8 2 2 Alarm Config Jumper The Alarm Config jumper enables or disables the audio alarm signal The ALARM LED is still lit if alarm conditions are occurring but the audio will be off Refer to Figure 4 2 and the card labeling for jumper positions 1 o 1 2 ER o 3 3 Pin Position Pin Position 142 213 Figure 4 2 Alarm Config Jumper Pin Positions e Enabled To enable the alarm feature set the jumper into Position 142 e Disabled To disable the alarm feature set the jumper into Position 2 3 3 DIP Switches SW1 and SW2 are used in conjunction with the DashBoard menus to set the IP Address of the card Refer to the section SW1 SW2 IP Address Setup on page 4 3 for details SW3 is used to override the Master Password for the frame Refer to the section SW3 Master Password Override on page 4 3 for details 4 Card Lock This lock located near the front edge of the card is used to secure the card in its frame slot 5 Micro SD Card Slot This slot is used in the case of a software upgrade failure and under the guidance of Ross Technical Support This slot is not populated with an SD Card when shipped from the factory 4 2 e MFC OG3 N Series Setup MFC 8322 S
68. s worn Always exercise proper grounding precautions when working on circuit boards and related equipment Unpacking Unpack each Network Controller Card you received from the shipping container If any items are missing or damaged contact your sales representative or Ross Video directly Related Publications It is recommended to consult the following Ross Video documentation before installing and configuring your Network Controller Card e DashBoard User Manual Ross Part Number 8351DR 004 e OG3 FR Series User Manual Ross Part Number 8322DR 005 2 2 Installation MFC 8322 S and MFC OG3 N User Manual Iss 01 Installing a Network Controller Card AN This section outlines how to install an Network Controller Card in an openGear frame The same procedure applies regardless of the frame or card type The Network Controller Card installs in the last slot on the right side of the openGear frame when facing the frame Caution You must install the MFC 8322 S and the MFC OG3 N into an OG3 FR series frame Attempting to install these cards in another frame type can damage your card To install a Network Controller Card 6 7 8 9 1 Power off the openGear frame Open the frame door If necessary remove any cards from the frame that would interfere with easy access and lines of sight Lift the lock before inserting the card into its slot Figure 2 1 Lift to unlock Figure 2 1 MFC OG3 Series Card
69. sages from DashBoard a control panel or an external SNMP agent ETHERNET When flashing yellow this LED indicates the card is Flashing ees Yellow communicating over the ethernet connection to DashBoard a control panel or an external SNMP agent Off When off this LED indicates an absence of ethernet connection a This LED reports the most severe condition Ethernet Switch Monitoring The MFC OG3 N provides monitoring of its internal 1OOOBASE X Ethernet link via the Network setup tab in DashBoard Each frame slot is monitored separately for loss of link communication speed and when a network loop is detected within the cards in the openGear frame Note that when a loop is detected the MFC OG3 N automatically disables the internal port on the card in that slot until a loop is no longer detected The MFC OG3 N also reports the connection speed of the Ethernet port on the frame chassis For More Information on whether your openGear card provides an internal link to the ethernet switch of the MFC OG3 N refer to the manual that accompanied your card e ethernet switch status fields of the MFC OG3 N refer to the section Network Tab on page 6 9 SNMP Monitoring on the MFC OG3 NS The MFC OG3 NS provides optional support for remote monitoring and control of your frame and openGear cards using SNMP Simple Network Management Protocol which is compatible with many third party monitoring and control tools
70. ster Password The user specified password is temporarily ignored and the default value of password is used To configure the Master Password in DashBoard 1 Navigate to the frame in the Tree View of the DashBoard client 2 Right click the frame node and select Lock Unlock Access to display the Change Master Password dialog By default the current Master Password for the frame is automatically entered into the Old Password field 3 Select the Change master password check box MFC 8322 S and MFC OG3 N User Manual Iss 01 Installation e 2 7 Type the new Master Password for the frame in the New Password field Re type the new Master Password for the frame in the Confirm field Select the Prevent unauthorized access to this frame check box to enforce access controls for this frame e Users with older version of DashBoard will be unable to connect to the frame e DashBoard clients version 4 0 0 or higher will use DashBoard URM to determine user access rights 7 From the dialog window located under the Confirm field select the frame s you wish to apply the new Master Password to Or you can use the provided menu to quickly select all frames clear the selections select only presently locked frames or select only currently unlocked frames 8 Click OK Accessing a Network Controller Card You can access a Network Controller Card using your user account assuming you have permissions to do so If DashBoard URM is implemented in
71. t does not mask the alarm displayed in DashBoard For information on masking DataSafe mismatch warnings refer to the section Hiding the DataSafe Warnings on page 5 3 e Holding the Alarm Mute button on the MFC OG3 N down for approximately 5 seconds causes the new settings of all cards to be copied to the saved DataSafe slots Enabling DataSafe All slot fields in the DataSafe tab of your MFC OG3 N are set to Disable by default The Disable feature prevents DashBoard from automatically recalling the card parameters for the specified slot You may still monitor the status of the cards in those slots and DashBoard still updates the slot information when a new card is installed or when a card is removed from the slot and replaced with another card To enable DataSafe for a specific slot 1 From the Tree View in DashBoard double click the MFC OG3 N to display a corresponding Device Tab in the Device View 2 Select the DataSafe tab Locate the card slot s you wish to enable DataSafe for Clear the corresponding checkbox in the Disable column Re naming a Card Slot DashBoard enables you to re name a card slot and have that name display in all Tree Views and the DataSafe tab window for the specific MFC OG3 N To re name an openGear slot in the Tree View 1 From the Tree View in DashBoard double click the MFC OG3 N to display a corresponding Device Tab in the Device View 2 Select the Setup tab In the Card Slot Names section
72. tant Safety Instructions listed below to avoid personnel injury and to prevent product damage Product may require specific equipment and or installation procedures to be carried out to satisfy certain regulatory compliance requirements Notices have been included in this publication to call attention to these specific requirements Symbol Meanings This symbol on the equipment refers you to important operating and maintenance servicing instructions within the Product Manual Documentation Failure to heed this information may present a major risk of damage to persons or equipment Warning The symbol with the word Warning within the equipment manual indicates a potentially hazardous situation which if not avoided could result in death or serious injury Caution The symbol with the word Caution within the equipment manual indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury It may also be used to alert against unsafe practices Notice The symbol with the word Notice within the equipment manual indicates a potentially hazardous situation which if not avoided may result in major or minor equipment damage or a situation which could place the equipment in a non compliant operating state ESD Susceptibility This symbol is used to alert the user that an electrical or electronic device or assembly is susceptible to damage from a
73. te Apple 7 5 To add frames to the DashBoard Lite applet 0 0 0 0 ecceceseceeceteeeeeeseneeceseeeeeneeenes 7 5 Using the DashBoard Lite Amplet iese ee RR RR GR Re Ee ee ee Re RA GR GR AR Re ee Re Re Gee ee 7 6 Password Protected Frames est Ee Es GR ge Reg Es Ee GER ee Gen EG Ee ee 7 6 To change and verify device information for the MFC OG3 N ees see see ee 7 6 Uploading Software to 4 Card RE Ge ol ence Boies Ee es Beek et ee 7 7 TTOUDIESHO EE 7 8 Starting the DashBoard Lite Apple 7 8 Device elo E ERI E deed 7 8 Frame Connecti onst sed aa Ged ee GE Eet anaes Bia 7 8 Troubleshooting the Software Upload Process 7 9 Service Information 8 Troubleshooting Checklist see EE ESE REEDE SG Ge Eed N ee ER EENEG ge eg 8 2 MFC 8322 S Alarm Mute Bootload Button 8 2 MEHN EE ENEE dE 8 2 Warranty and Repair Policy ccccesescescescesseesceeeeecceseeesecaeesaeceecsacesecaseeaeceeeseeeeeeaeeseeeaeenaes 8 4 Index IX ii e Contents MFC 8322 S and MFC OG3 N User Manual Iss 01 Introduction In This Chapter This chapter contains the following sections e Features e User Interfaces e Documentation Terms and Conventions A Word of Thanks Congratulations on choosing an openGear Network Controller Card Your Network Controller Card is part of a full line of products within the openGear Terminal Equipment family of products backed by Ross Video s experience in engineering and design expertise since 1974 You will be pleas
74. te any errors such as incompatible software or card type mismatch Click Finish to display the Uploading to Selected Devices dialog Proceed to step 8 8 Monitor the upgrade The Uploading to Selected Devices dialog enables you to monitor the upgrade process Notice that each card is listed in the dialog with a button This button is replaced with a Reboot button once the software file is loaded to that card Important Avoid clicking the individual Reboot buttons until all cards have successfully completed the file upload process and the OK button located in the bottom right corner of the dialog is enabled Click OK to reboot all the cards listed in the Uploading to Selected Devices dialog The Reboot Confirm dialog displays indicating the number of cards that will reboot Click Yes to continue the upgrade process Note that clicking Cancel or No returns you to the Uploading to Selected Devices dialog without rebooting the card s Note The communications processor of the Network Controller Card requires approximately 30 seconds to re start and re establish network communications MFC 8322 S and MFC OG3 N User Manual Iss 01 Installation e 2 11 The card s are temporarily taken offline during the reboot process The process is complete once the status indicators for the Card State and Connection return to their previous status Troubleshooting If you encounter problems when upgrading your card software
75. the owner will bear any labor and or part costs incurred in the repair or refurbishment of said equipment beyond the FIVE 5 year warranty period In no event shall Ross Video Limited be liable for direct indirect special incidental or consequential damages including loss of profits incurred by the use of this product Implied warranties are expressly limited to the duration of this warranty This User Manual provides all pertinent information for the safe installation and operation of your openGear Product Ross Video policy dictates that all repairs to the Network Controller Card are to be conducted only by an authorized Ross Video Limited factory representative Therefore any unauthorized attempt to repair this product by anyone other than an authorized Ross Video Limited factory representative will automatically void the warranty Please contact Ross Video Technical Support for more information In Case of Problems Should any problem arise with your Network Controller Card please contact the Ross Video Technical Support Department Contact information is supplied at the end of this publication A Return Material Authorization number RMA will be issued to you as well as specific shipping instructions should you wish our factory to repair your Network Controller Card If required a temporary replacement frame will be made available at a nominal charge Any shipping costs incurred will be the responsibility of you the customer
76. word for SET String requests Applies the current changes and saves Apply them to the card memory Cancel Cancels the changes Notes on the Trap Notification Target Feature Keep the following in mind when adding and saving Trap Notification targets in the SNMP tab e When entering a new target in the Trap Notification Target field type the text in the field and then press Enter to enable the Add button e Click Add to add the new target to the Trap Notification Target drop down list e A maximum number of six strings are displayed in the Trap Notification Target drop down list at one time If at the maximum number you must select a string from the drop down list and delete it before adding a new entry e Click Apply to save the strings in the Trap Notification Target drop down list to non volatile memory MFC 8322 S and MFC OG3 N User Manual Iss 01 DashBoard Menus e 6 11 6 12 DashBoard Menus MFC 8322 S and MFC OG3 N User Manual Iss 01 DashBoard Lite Applet In This Chapter If you are using an MFC OG3 N running software version 2 75 or higher you can access the DashBoard Lite applet using a web browser However if your facility also has the DashBoard Server and URM installed you will need version 2 50 or higher The DashBoard Lite applet enables you to make card adjustments through a web browser interface instead of installing the DashBoard Control System software on your computer This chapter
77. work Controller Card displays in the Tree View of DashBoard a O oe NR 0 Should the card fail to display after a minute or two e Verify the ethernet cables are properly connected MFC 8322 S and MFC OG3 N User Manual Iss 01 Installation e 2 5 e Check the link activity LEDs found on the ethernet RJ 45 connectors e Verify that you have properly performed each step of this procedure e Contact Ross Video Technical Support if you cannot establish a connection Custom User Configuration via DashBoard Once communication has been establish with the Network Controller Card the network settings may be further adjusted using the following procedure Note that the steps are optional you may perform as many or as few as needed Operating Tip Some settings may require that you configure a DIP Switch before proceeding Refer to the chapter MFC 8322 S Setup on page 3 1 or MFC OG3 N Series Setup on page 4 1 for details To configure the network settings via DashBoard 1 In DashBoard display the Device tab of the Network Controller Card by double clicking its status indicator in the Basic Tree View From the Device tab select the Network tab To change the display name of the frame enter a new name in the Frame Name field 4 To change the Network Time Server address enter the new IP Address in the NTP Server field 5 To change between Static and DHCP addressing select an option in the Addressing Mode ar

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