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1. 37 snom 720 User Manual Directories Editing existing entry mesch Press to open the phone s directory Selecting an entry Scroll to the entry or enter the first letter of the name Press _Edit_ The Details screen for the entry will be displayed Editing a detail w P a Press A V and V to select a detail Depending on the detail b in some cases you will see the prompt screen where you can enter or modify text Edit the data if necessary and press V to save and to open the next screen See also Entering numerals letters special characters and symbols In other cases you will see a succession of screens with context sensitive buttons Example Modifying the settings of group L Select group with W and v The favorite screen opens li Use lt P and to select yes or no The group screen opens ii Use lt P gt and V to select family friend colleague work or none The contact type screen opens iv Use lt gt and V to select VIP block or none c When you are done editing the entry press X Deleting an entry 1 Press to open the phone s directory 2 Selecting an entry Scroll to the entry or enter the first letter of the name Note If there is more than one phone number associated with the entry and you want to delete only one of them select the number with A V 3 Press Del You will be asked Are you sure 4 Ifyou are press V Adding editing ent
2. Fig 7 Fig 3 Fig 5 82 Appendix 5 Programmable Functions Programmable Functions Action URL Auto Answer BLF Button Call Agent Conference Server DTMF Extension Forward to Intercom IVR Key Event Line Multicast Page Park Orbit Presence Push 2Talk Shared Line Speed Dial Transfer to Voice Recorder Xml Definition Key Events ABS Accepted Calls Call Lists Change active ID Conference Contacts Directory DND Favorites Forward all Help Hold LDAP Directory Logoff Identities 83 Appendix 5 Programmable Functions Menu Missed Calls Monitor Calls Mute Next Outgoing ID Presence State Prev Outgoing ID Reboot Record Redial Retrieve Status Messages Transfer 84 Appendix 6 GNU General Public License COPYRIGHT NOTICE AND WARRANTY DISCLAIMER Das Produkt enth lt Software die unter der GNU General Public License Version 2 frei genutzt werden darf This Product contains Software applicable to GNU General Public License Version 2 which can be used freely Im Verh ltnis zu den Lizenzgebern der Software gilt der folgende Haftungsausschluss Towards the licensor of this Software the following liability is disclaimed This program is distribut
3. Press V to accept the second call and put your current call on hold f you do not wish to accept the call you can o ignore the announcement If you have set call forwarding when busy the call will be transferred to that phone o transfer the call blind transfer Press Xfer dial the number and press V reject the incoming call by pressing X The caller hears the busy signal Pressing X for three seconds will also put the caller on the Deny list of the phone s directory Future calls from this number will not ring on the phone the caller hears the busy signal If there is more than one call waiting view and select them with Press vV to connect to the on screen call and put the current call on hold the other call s waiting will remain waiting Terminating calls When using the handset Place the handset in the cradle or press X When using speakerphone or a headset Press X Missed Calls Missed calls are indicated by the lit call LED and by the number of missed calls in the status line and or on the Status info screen Press to open the Status info screen Press X to turn call LED off 52 snom 720 User Manual Using the Phone Call lists 1 Press to open Call history To view the list of missed received or dialed calls press its number 3 Scroll through the list with 4 o Press V to dial the number of the selected call o Press to delete the selected call o Press to
4. Call transfer Turning on the casing speaker Turning off the casing speaker On active screen i e in call etc Monitoring calls on other extensions see Extension Monitoring The button will only be displayed when there are ongoing calls Press to show details of calls on monitored extensions Available status messages like firmware update available reboot required call completion pending call forward activated etc Display indications On activity DES First line in context area Incoming call ringing Foie H Second line in context area Call waiting If there is more than Connected U 156 d d pom 0 157 t a one call waiting view and select t 15 with di EEE k HEHE Call s SH hold On idle screen Outgoing identity The current outgoing identity is indicated by the right arrow pointing towards it H172 When you call someone this is your identity for the call Select a different identity for the next call by pressing A Y on the navigation key Active identity Can be called Can be selected as the outgoing identity for making calls by pressing A Y on the navigation key a Identity not properly registered 79 Appendix 2 Status messages Whenever there is a current message concerning the status of the phone the function key 3 will be available Press the function key or CED gt 6
5. Configuration Identity 1 12 gt Login o Click on Play Ringer to play the currently selected ringer To change the ringer select a ringer from 1 to 10 in the drop down menu of Ringtone If you have selected the custom melody enter the URL to the data file in the text field underneath It must be a file of the type PCM 8 kHz 16 bit sample linear mono WAV o Click on Apply and Save 65 snom 720 User Manual Customizing the Phone Settings Date and time formats The date and time formats can be set and changed on the web interface only Date 1 Open Preferences gt General Information gt US Date Format The default is on Select on to have the date shown on the phone s display in m d yyyy or mm dd yyyy format Examples May 6 will be displayed as 5 6 December 10 will be displayed as 12 10 Select off to have the date shown on the phone s display in d m yyyy or dd mm yyyy format Examples May 6 will be displayed as 6 5 December 10 will be displayed as 10 12 US Date Format setting Date On Off March 5 2012 3 5 2012 5 3 2012 March 12 2012 3 12 2012 12 3 2012 December 5 2011 12 5 2011 5 12 2011 December 10 2011 12 10 2011 10 12 2011 2 Click on Apply and Save Time The time setting affects phones and or firmware versions with a digital clock only If the phone has a clock face changing the setting will not affect it 1 Open Preferences gt
6. JTS CAN OUT ei DEE 48 Holding MURpECalS spasi scarcer eee ee aes 48 EELER aay en ere rere EE A eee ren eee re eens terete cee re eT 49 June Ein 49 Conference screen NAVIGATION w eeeesssescessseeseeseeeeseeeeeeeseeateeesetseeeetetaseentenntetaneas 49 Putting the conference on hold E 49 ele Vote Ee ae et OH 50 Terminating the conference stees 50 PUTING one participant on hold e eteegeeetEEeEeEEetee 50 Speaking to one participant in private ss ssssssssesesererenenrnrnrntntnrnrntnnnnnnnnnnnnnnnn nenene 50 Dropping Eet le dterle e EE 50 le EE giele Ee eee ee ec re ne eee ia ee ee re 51 Atiended transie EE 51 Sitte En GE 51 AU re BEE 52 US ed Lee EE 52 Mesed EC 52 ECHT CC 53 Rejecting or redirecting INCOMING CallS essscescseesseeeeeeeeseeeesseeseceeeeeseeseneeseenesensnseneen 53 NER ini E 53 AUMIHI E 53 EE ie Ee ener 54 alli ele a Le WEE 55 Changing the settings on the phone and turning on call Torwardmg 55 Turning on forwarding of all calls with a programmed function key 56 T mning or CAN hee in e M 56 Configuring the FUNCTION KEYS _ ccccsssssssscccccsssenseececessseenneseeecesesenneeeecessennneeeeeeesseeneneeseees 57 Function keys on snom ee 57 Programming the UNCHON KOy Ssssnssminsiausini erent eee mrt reteset er 58 Example 1 Extension monitoring and Call PICK UP sssssssssssssssssrsnensrsnnsnsnennnennnnnnsnnnenes 59 Example 2 Monitoring calls on screen sssssssssssssrssssssnnnrsrsrnsnsnrnnnsnnnnnnsnnnn
7. General Information gt Number Display Style by selecting a different option from the drop down list See for more information Making calls See Alphanumeric Keypad on page 23 for information on input modes and entering letters numerals and special characters Selecting identity for current outgoing call See Identities accounts on page 63 on how to configure identities If more than one identity is shown on the display the one preceded by P is the outgoing identity for the call and the number name that will show on the callee s phone Use A or to select another identity Using different audio devices Handset Pick up the handset enter the phone number and press V OR Enter the phone number and pick up the handset Headset Enter the phone number and press or headset key Speakerphone Enter the phone number and press the speaker key Speakerphone and handset or headset 1 Use the method for handset or headset use to dial 2 Press to add speakerphone Press to turn speakerphone off 43 snom 720 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop down menu at Advanced gt Behavior gt Phone Behavior gt Auto Dial the phone will dial the number on the display when the specified number of seconds has elapsed Redialing 1 Press V to show the last 100 numbers dialed with the very last number at the to
8. General Information gt 24 Hour Clock The default is on o Select on to have the time on the phone s display shown in 24 hour format 00 01 to 24 00 Select off to have the time on the phone s display shown in AM PM format 0 01 AM to 12 00 PM 2 Click on Apply and Save Time zone The phone receives the time and date from your NTP time server If the time and or date on the display are incorrect you may need to set the correct time zone If you have set the correct time zone and the time is still incorrect there may be a problem with the time server Contact your network administrator or your IP provider The list of time zones is arranged by the difference in hours to the UTC and within each time zone alphabetically by selected locations country or country and city The time zone can be selected and set on the phone as well as on the web interface 66 snom 720 User Manual Customizing the Phone Settings Setting on the phone 1 Press gt 1 Preferences gt 1 Time Zone o Press to collapse the list to show only selected times zones where the phone language Is spoken gt Press More to show all time zones o Press to fast forward to the beginning of the next time zone Le UTC 1 2 etc o Use A to scroll Press V to save your selection Press X for two secondc to return to the idle screen Setting on the web interface This setting can be accessed in administrator mode only 1 Open
9. Inc 18 Commerce Way Suite 6000 Woburn MA 01801 USA Tel 781 569 2044 Fax 978 998 7883 infoUSA snom com snom UK Ltd Aspect Court 47 Park Square East Leeds LS12NL UK Tel 44 1133 503 111 Fax 44 1133 503 110 uksales snom com info snom com snom VoIP phones snom France SARL 6 Parc des fontenelles 78870 Bailly France Tel 33 1 80 87 62 87 Fax 33 1 80 87 62 88 info snom com sales snom com snom technology SRL Via A Lusardi 10 20122 Milano Italia Tel 39 02 00611212 Fax 39 02 93661864 info snom com sales snom com snom technology Ltd Rm A2 3F No 37 Ln 258 Ruiguang Rd Neihu Dist Taipei City 114 Taiwan Tel 886 2 8751 1120 Fax 886 2 8751 1130 infoASIA snom com Your specialist retailer Ihr Fachhandler Votre distributeur Su distribuidor Il tuo rivenditore
10. identity in the identity line underneath the date time bar Infobar with date amp time gt IRES io Fini hi Identity line gt D I 172 Note If you see the account on the display preceded by an empty square a and the phone does not work the server may be down either for servicing or due to a malfunction The registration and initialization should be completed as soon as the server is up and running again You may want to check with your administrator or your provider if nothing happens within a reasonable amount of time 16 snom 720 User Manual Setting up the Phone What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the snom phone during the initialization and registration process This data is entered on the web interface of the phone Contact your network system administrator or your VoIP provider for more information 1 When you have received all necessary data open the phone s web interface 2 Open Configuration Identity 1 and enter any additional login information you have received from your provider Note A number of IP telephony service providers and a number of SIP PBXs require settings that are different from snom s standard factory settings snom s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required Do not change the sta
11. 3 Reboot When asked whether to Reboot press v ae wI Wait for the idle screen to reappear Hard reboot Disconnect the power wait for a few seconds and reconnect Wait for the idle screen to reappear Warning Never disconnect the power during a firmware update Reset to factory values Press CE Press 5 Maintenance s Press 4 Reset values Enter the administrator password and press v Wait for the idle screen to reappear D ARON See Initializing and registering the phone on page 15 to continue Warning All customized settings will be lost TFTP Update When there is no other way to get the phone to work administrator password lost etc How it is done See hitp wiki snom com Firmware Update TFTP_Update en Warning All customized settings will be lost Manual initialization When automatic initialization via DHCP fails enter the values for netmask IP gateway and DNS server manually after each prompt on the display 74 snom 720 User Manual Troubleshooting Contacting snom Support Please visit our knowledge base and our forum first You may find the answer to your question in one of the topics there If you haven t found an answer or a solution to your problem please post your question or problem on the forum http forum snom com Note The forum is accessible to the general public Do not post any private and or security relevant information there This includes MAC addresses
12. 4 Wall Mounting sssssessssssssnssssssssesesseeeeeeneeseeeeeseeeeneenennsssssssesssssseees 82 Appendix 5 Programmable Functions ssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnna 83 Programmable FUNGCHONS EE 83 KOV EVON aee E A 83 Appendix 5 Programmable Functions ssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 84 Appendix 6 GNU General Public License sussnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 85 snom 720 User Manual Copyright Trademarks GPL Disclaimers Copyright Trademarks GPL Legal Disclaimers 2012 snom technology Aktiengesellschaft All Rights Reserved snom the names of snom products and snom logos are trademarks owned by snom technology AG All other product names and names of enterprises are the property of their respective owners Product specifications are subject to change without notice snom technology AG reserves the right to revise and change this document at any time without being obliged to announce such revisions or changes beforehand or after the fact Texts images and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide Their use reproduction and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts When this document is made available on snom s web page
13. 9175551784 into the text field of the number 1 If you want to add a name or other data before or after the number type the number in angled brackets lt gt Example Accounting lt 9175551784 gt Speed Dial Table OD NZ SalesRep lt 9175551770 gt 1 XYZ Accounting lt 9175551784 gt 3 Click on Apply and Save You can now speed dial the number by pressing and V on the phone da snom 720 User Manual Software Update Software update Manual update h Open snom s web page at www snom com Click on Support gt Download gt Firmware Click on the phone to be updated Click on the firmware version currently running on your phone Click on the firmware version you want to update to Right click on the version s link and copy it Open the phone s web interface gt Setup gt Software Update In the Manual Software Update area paste the link into the text field behind Firmware o o NOAA o H Click on Load The phone begins to reboot 10 If the phone asks Reboot press v 11 DO NOT DISCONNECT THE POWER WHILE THE PHONE IS REBOOTING Auto provisioning See our web page http wiki snom com Features Mass_ Deployment for information 1 Open the phone s web interface gt Setup gt Advanced gt Update tab 2 Please read the instructions at of each line carefully 73 snom 720 User Manual Troubleshooting Troubleshooting Reboot Press CE Press 5 Maintenance h Press
14. Apply and Save la ae e D OOOOeG OOOQOeG Press key P4 on the phone to show any ongoing activity on monitored extensions or lines on the display For example 153 157 indicates that extension 153 is calling extension 157 153 3 157 indicates that 153 is connected to 157 and that 153 is the caller 157 the callee 153 157 153 0 157 Cancel to Ok Monitored extension ringing Monitored extension busy 60 snom 720 User Manual Configuring the Function Keys Example 3 Speed dialing Besides using the Speed Dial page on the web interface to program speed dial numbers you can also put the functionality on the freely programmable function keys with LEDs In our example key P6 will be used 1 LP P3 CH Sales Hotline LP Speed Dial 9175551784 Important Partner Inc S 1 On the phone s web interface click on Function Keys in the menu on the left Under Context of P6 select Active or one of the configured identities from the drop down list Under Type of P6 select Speed Dial from the drop down list Under Number of P6 enter the phone number that you wish to speed dial In our example it is phone number 555 1784 in area code 917 Type each phone number with any necessary area code and or country code etc without spaces hyphens etc A w N Example In conventional notation you might write the number as 917 555 1784 Type 9175551784 into the
15. Apply and Save Press vV to save your selection rr 2 Ze Press X for two secondc to return to the idle screen Emergency numbers These are numbers that can be dialed even when the keyboard is locked They must be set beforehand on the web interface 1 Open Preferences gt Lock Keyboard gt Emergency Numbers space separated 2 Enter the emergency numbers in the text field Type each number without spaces between the digits separate the individual numbers with one empty space between them Example If you want to set the emergency phone number 911 and the phone numbers of your doctor 986543 and a friend 234578 the entry would look this 911 986543 234578 3 Click on Apply and Save 68 snom 720 User Manual Customizing the Phone Settings Call forwarding This feature automatically redirects all or certain incoming calls to another phone or a mailbox It is possible to configure the settings on the phone and on the web interface Always All incoming calls are forwarded to the number of the phone extension or mailbox specified as this function s target When busy Calls ringing while the phone is busy are forwarded to the number of the phone extension or mailbox specified as this function s target After timeout When a call starts ringing the phone will wait for the number of seconds specified as call forwarding time If the call has not been accepted by the end of this time period it is for
16. Oot DI on oft on off DI 250 eg 12 Oon Soft Oon Soft 7 Son Loft Oon Soft 157 on Oot DI 157 IO D on oft 20 157 OG RE Ss Advanced Settings Logout i i Operation Network Behavior Audio SIP RTP QoS Security Update Homa Administrator Login _ eeeeeeee Directory SE Apply Preferences Speed Dial Function Keys Advanced Certificates Status System Information Log SIP Trace DNS Cache Subscriptions PCAP Trace Memory snom VoIP phones 2000 2011 snom AG To return the phone and its web interface to administrator mode enter the administrator password in 33 snom 720 User Manual Getting to Know Your Phone Administrator Login and click on Apply The default password is 0000 4 x zero The two pages in administrator mode look like this Preferences a Advanced Settings ES Operation Operation Network Behavior Audio SIP RTP QoS Security Update Home e el Infi Gen Home Network SIP RTP bate Directory Webinterface Language English Directory Network ge Language English O age f ee on Oo 2 eferences Mater Display Style Nake references ignore list Speed Dial Speed Dial IP address 10 10 15 99 Tone Scheme Germany v Function Keys Function Keys Netmask 255 255 255 0 MWI Notification Silent i Identity 1 Identity 1 H
17. Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left The configuration window for that identity will open it contains four tabs with the left one Login visible in the front 1 Login tab Enter the information received from your provider or your administrator in the appropriate fields O Display name The display name is optional and freely selectable It will be sent to any parties you call unless you hide your identity see Hide my caller ID on page 71 If you do not enter a display name the data in the Account text field will be shown on your display and sent to any parties you call unless you hide your identity Display text for idle screen Any text you enter in in this text field will be shown instead of your display name or account on your display only It will not be sent to any parties you call Ringtones The phone has 10 built in ringtones that can be assigned to identities group types and contact types It is also possible to download a custom melody and to turn off the ringer by selecting Silent Assigning ringtones to identities See page 65 Assigning ringtones to contact type VIP and group types See Ringtones on page 36 Note Ringers assigned to the contact type VIP and to any of the group types override the ringers assigned to identities For example if you have assigned Ringer 1 to one of the identities and Ringer 2 to the group Collea
18. SIP headers etc that may allow others to hack into your system or use your identity for nefarious purposes If you haven t received an answer or solution within a reasonable amount of time generally two work days send the link to your posting to Support You need to create a support account first if you don t already have one Creating a support account 1 Open snom s web page at www snom com Click on the Support tab to open the Support window Click on End Customer Support On the Support Center page click on Register new account Fill out the form and click Register You will receive an automatic email Click on the link to activate your account NO o BR o H You will receive a second email containing your account name email address and password You can now submit tickets requesting support to snom Support Submitting a ticket 1 Open snom s web page at www snom com Click on the Support tab to open the Support window Click on End Customer Support On the Support Center page enter your email address and password and click on Login Click on Ask for support SN oO Se 9 Je Follow the instructions on the screen Submitting system and settings information System information 1 Open the phone s web interface gt Status gt System Information 2 Copy the text under System Information into your forum posting or into the email if Support has asked you to contact them by email Make sure to
19. TNV circuits LAN ports contain SELV circuits and PSTN ports contain TNV circuits Some LAN and PSTN ports both use RJ 45 8P8C connectors Use caution when connecting cables Standards conformance This device is CE and FCC certified and meets European and US health safety and environmental standards Unauthorized opening changing or modifying the device will cause the warranty to Fe lapse and may also result in the lapse of the CE and FCC certifications In case of malfunction contact authorized service personnel your seller or snom snom 720 User Manual Safety Disposal Cleaning of Product Product specifications Safety IEC 60950 1 2007 Certifications FCC Class B CE Mark Power consumption 2 7 4 1 watts without USB peripherals Power 5 VDC 1x LAN 1x PC RJ45 Ethernet 2x IEEE 802 3 1 Gigabit switch Power over Ethernet IEEE 802 3af Class 2 Disposal of the device This device is subject to European Directive 2002 96 EC and may not be disposed of with sd general household garbage a If you do not know where you may dispose of the device at the end of its lifespan contact your municipality your local waste management provider or your seller Cleaning To clean the device use an anti static cloth Please avoid cleaning liquids as they might damage the surface or internal electronics of the device snom 720 User Manual Notational Conventions N otational conventions Throughout
20. and highlighted 2 Press V to view missed calls and simultaneously turn off the LED Function key LEDs Depending on the function mapped onto the key the green or red LEDs on the key will be activated when the key event occurs The factory setting is line Green LEDs will blink rapidly when a call is ringing on the line glow steadily when there is an ongoing call on the line blink slowly when a call is on hold on the line Red LEDs When other functions are mapped onto the keys the red LEDs may glow or blink See also Configuring the function keys on page 57 Example When the extension function has been mapped onto a key to monitor an extension the LED will blink rapidly when a call is ringing on the extension glow red steadily when the extension is busy Message LED Glowing red when there is a new message on the mailbox 20 snom 720 User Manual Getting to Know Your Phone Hard keys Freely programmable function keys with LEDs These are freely programmable function keys that can be programmed on the Function Keys page of the phone s web interface keys P1 P18 For information on how to map functions onto these keys see Configuring the function keys on page 57 The factory default setting is line Context sensitive programmable function keys These are context sensitive programmable function keys The functions available on the idle screen can be programmed on the Function Keys p
21. call on hold by pressing and continue as explained above Conference The maximum number of participants is five your phone and four others Initiating a conference 1 Call the first intended participant and put him or her on hold 2 Call the next intended participant and put him or her on hold o Continue likewise with the third and fourth participants if applicable o You do not need to put the last participant on hold before starting the conference 3 Press to start the conference Conference screen navigation Your input on the phone s keys will affect the caller callee s shown in the context area of the display For example o Ifyou have initiated a conference with three other participants the total number of participants other than yourself is shown in the status bar Conference 3 Conference 3 Conference 3 DK E 3 Dsg a SERA SERA a First participant P lt q Second participant P lt q Third participant P o The upper line in the context area displays two receivers U and the number or name of the first of the other three participants Press lt P to view the other participants Putting the conference on hold Press to put all participants on hold Technically you are in effect terminating the conference You will see the Calls on Hold screen see Holding multiple calls on page 48 Press to restart the conference Le start another conference with all calls on hold 49 snom
22. can assign a distinct ringtone to each group type Preferences gt Directory Ringtones Nickname If you enter a nickname it will appear under the Name header of the Directory on the web interface o First name family last name Will be added in this order under Name in the directory unless you have also entered a nickname o Birthday Uses the format set at Preferences gt General information gt U S Date Format mm dd On or Off Enter in DD MM YR or MM DD YR format Examples Output when US Date Format setting is Date Input On Off March 5 1980 5 3 80 or 3 5 1980 3 5 80 5 3 80 March 12 1980 12 3 80 or 3 12 1980 3 12 80 12 3 80 October 5 1980 5 10 80 or 10 5 1980 10 5 80 5 10 80 October 12 1980 12 10 80 or 10 12 1980 10 12 80 12 10 80 o Favorite Tick box to add entry to Favorites list 2 Click on Add Edit to save new entry to directory Editing an entry When you open an existing entry the current information is displayed in the text fields of Add or Edit Entry and two additional buttons Add Sub and Change are available Editing Name Number ae Outgoing Identity Edit Delete Jane Smith 9175554128 None Active Sg d John Miller SN A fixed 9175554230 None Active Sg A private 9175597018 VIP Active S d o If single entry click on in the entry s line 39 snom 720 User Manual Directories o lf there is more than one number associated with
23. cell 91755542351 None Active Sg A Any changes you make on the web interface will not take effect until you click on Save or on Apply and Save depending on your firmware version Changes will be lost if you open another page of the web interface without first clicking on Apply Save Definitions explanations Directory entry Each entry must have at least one phone number multiple associated phone numbers are possible If you do not enter a first and or last name and or nickname the phone number will appear under both Name and Number Entry with one phone number Jane Smith 9175554126 None Active Ss d Entry with several associated phone numbers John Miller d K fixed 9175554230 None Active AG private 9175557018 VIP Active d A cell 9175554231 None Active e K Master record M Subeniry 1 Subeniry 2 Number area N Individual add or Edit Entry Add or Edit Entry Add or Edit Entry settings for the master record umber 4442090 Number 4442091 Number 5555557815 Number Type N sip v Number Type N icell iv Number Type N private v and each su bentry possi ble Contact Type VIP v Contact Type VIP X Contact Type VIP M Outgoing Identity Active Outgoing Identity Active Outgoing Identity 5555557815 ser i Blue area Data can be Group Work v Group Work v Group S gt Friends v different for each associated Title Manager Title Manager T
24. idle screen 54 snom 720 User Manual Using the Phone Call forwarding The phone can be set to forward incoming calls either always or under certain conditions The settings can be done on the phone and on the web interface For further information on using the web interface for these settings see Call forwarding on page 69 Forward All Forwarding all incoming calls to the number of the phone extension or mailbox specified as this function s target As the default setting the function key in the function key line turns forwarding of all calls on and off but you can also map the function onto another function key or use the settings menu as shown in the table below Forward when Busy Forwarding calls ringing while phone is busy to the number of the phone extension or mailbox specified as this function s target Forward after Timeout When a call starts ringing the phone will wait for the number of seconds specified in the setting Call forwarding time If the call is not accepted by the end of this time period it is forwarded to the number of the phone extension or mailbox specified as this function s target Changing the settings on the phone and turning on call forwarding Forward all Forward when busy Forward after timeout Press Press 2 Call Features 2 Call Features 2 Call Features Press 1 Call Forwarding 1 Call Forwarding 1 Call Forwarding Press 1 Forward All 2 When Busy 3 On Timeou
25. manually 1 Press to open the phone s directory 2 Press A on the navigation key to go straight to lt New Item gt or use navigation arrows to navigate to it Press vV Enter the phone number and press v Enter a nickname in the text field of nick name optional and or press V The Details screen opens Note Entering a nickname is optional If you don t enter one the entry will be listed under the phone number You can add a first and last name later by editing the entry on the phone or on the web interface 6 See Editing existing entry on page 38 on how to continue Adding new entry from call list Press to open Call history Press number key to select a call list Use A F to select a call Press Detail Press to add the name if the name was transmitted and number to the phone directory If the name is not shown the number will be used in its place an es UUD See Editing existing entry on page 38 on how to add a name phone type group etc Adding current caller Press to add the caller s name if transmitted and phone number to the directory If the name is not shown the number will be used in its place See Editing existing entry on page 38 on how to add a name phone type group etc Sorting entries 1 Press to open the phone s directory 2 Press Sort 3 Press gt to select the criterion for sorting nickname first name last name organization etc
26. snom technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commercial purposes without the express written consent of snom technology AG Although due care has been taken in the compilation and presentation of the information in this document the data upon which it is based may have changed in the meantime snom therefore disclaims all warranties and liability for the accurateness completeness and currentness of the information published except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions Our firmware includes some source code that may be used and modified by anyone and everyone under the GNU Public License GPL enclosed at Appendix 6 provided they in turn make it available to everyone else with the same licensing agreement Please go to http www snom com en support download gpl quellcode for the original GPL license and the source code of components licensed under GPL and used in snom products snom 720 User Manual Safety Disposal Cleaning of Product Important information Please read the instructions on safety and disposal and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents Save this manual and do not give the device to third partie
27. the LED of the headset key will turn off indicating that you can now use only the handset for the call The phone will return to headset mode when the handset is placed in the cradle the LED lights up again 22 snom 720 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation oy Number Input modes Enter Number 1 93 Numerals l 153 abc Small letters Current input mode e ABC Capital letters Next input mode EAEN Redial Changing input mode gt _ C_D C IJ Le Redialing A AL Directories call lists lt Moving cursor to the left e Deleting character to contact list favorites gt Move cursor to the right the left of the cursor Press any key on the alphanumeric keypad or pick up handset to open the Enter Number screen The current input mode is indicated in the line underneath the cursor line Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line Text in Information Line Press function key to switch to input mode current input mode indicated by symbol in Function Key Line 123 abc abc ABC ABC 123 Entering numerals letters special characters and symbols When entering letters and special characters pause briefly after each character until the cursor moves forward Pausing is not necessary when entering numerals Numerals In numeral mode press the r
28. the minimum number of digits the phone will propose numbers containing the typed string from the numbers saved on its call lists and in the directory When the desired number is on the display press Y to dial In the following example the minimum number of characters is four Enter Humber 9175 5551 55518 Jane Smith 51784 gt Jane Smith 9145551f84 gt James Miller lt 91 35 gt Fig A Fig B Fig C Accepting calls Using different audio devices Handset Pick up the handset Headset Press V or the blinking line key Speakerphone Press CO Automatically accepting calls The default is off Turning the function on On the phone s web interface gt Configuration Identity gt SIPtab gt Auto answer Click on the radio button On With this setting your phone will automatically accept incoming calls when the phone is idle f your are using Firmware version 8 7 2 and higher calls will be accepted on speakerphone press the headset key if you want them to go to the headset Firmware version 8 7 1 and lower Open the phone s web interface to the page Preferences gt Auto Answer gt Type of Answering and select Handsfree speakerphone or Headset from the drop down menu If you want to be alerted acoustically by a single long beep whenever the phone accepts an incoming call you need to change another default setting on the phones s web interface from Off to On Preferences gt Auto Answ
29. v Memory Off Code E kA Memory Auto Logout min Settings Busy on Mor DI Settings LDAP Manual Manual D gape Se LDAP name filter On Code Le EE Server Address Port Base Username snom a S Timeout sec 20 Target 157 On Code Off Code VoIP phones VoIP phones 2000 2011 snom AG 2000 2011 snom AG f a window contains several pages click on the tab at the top to open the page The font weight of the characters on the tab of the visible page is bold Any changes you make will not take effect until you click on Apply Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking on Apply Note Whenever you click on Apply the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that have not been saved will be lost if and when the phone loses power or is disconnected from its power source 34 snom 720 User Manual Directories Directories Directory The directory is the built in directory of the phone It can hold 1000 entries Entries can be added and edited on the phone and on the web interface Directory Name Number Contact Type Outgoing Identity Edit Delete Jane Smith 9175554128 None Active z K John Miller z d fixed 9175554230 None Active A private 9175557018 None Active Sg d
30. volume of the ringer when the phone is idle or ringing of the handset casing loudspeaker when in a call Keys with LEDs key lights up when function is activated e Muting and unmuting the microphone e CD Toggling between handsfree and handset mode Press to dial number and accept calls on speakerphone Headset mode on off Dedicated customizable function keys MWI key with LED Lit when message is waiting on mailbox Press to listen to message s e CS Turn DND do not disturb on off Directory Settings menu Call transfer e Hold call Star key Pound hash key _ e In editing mode _ Rescue mode for TFTP update _ Press for one second to change input mode numerals gt lower case gt upper case Press briefly to type On idle screen Press for 3 seconds to lock unlock the snom 720 User Manual Getting to Know Your Phone LED indicators Call indicator The bright red LEDs situated around the upper right corner of the phone indicate incoming ongoing held and missed calls They will be Blinking rapidly when a call is coming in Glowing steadily when dialling when in a call and when a call is on hold Blinking slowly when there was a missed call o Press X if you wish to turn the LEDs off without viewing the call history o Viewing the particulars of the missed call 1 Press the function key underneath to show the Call History screen Missed calls is the top item of the list
31. 720 User Manual Using the Phone Adding a participant Adding an incoming call 1 Press V or the blinking line key to accept the call The conference is put on hold 2 Press to start a conference with all held calls including the additional participant Calling a new participant 1 Press to put the conference on hold 2 Dial the number of the new participant 3 With the new participant on the line press Cnf On Terminating the conference 1 Press to put all participants on hold 2 Select each participant in turn and press X Putting one participant on hold 1 Press the participant s line key You need to remember which lines the individual participants are on 2 Press to return held participant to conference Speaking to one participant in private 1 Press to put all conference participants on hold and continue as shown in Holding multiple calls above Alternatively press the participant s line key twice to connect to that call and put the other participants on hold This method has the disadvantage that you need to remember which lines the individual participants are on 2 To restart the conference press Cnf On Dropping a participant 1 Press the participant s line key You need to remember which lines the individual participants are on 2 Press X to terminate the connection to this participant 50 snom 720 User Manual Using the Phone Transferring calls You can transfer connected cal
32. Advanced gt Network tab gt Time gt Timezone 2 Select your timezone country city from the drop down list 3 Click on Apply and Save Language settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface The language used on the web interface can be changed on the web interface only Phone language Setting on the phone Press gt 1 Preferences gt 4 Language Use A V to scroll Press V to save the selected language A N Press X for two seconds to return to the idle screen Setting on the web interface 1 Open Preferences gt General Information gt Language 2 Select the language from the drop down list 3 Click on Apply and Save 67 snom 720 User Manual Customizing the Phone Settings Web interface language 1 Open Preferences gt General Information gt Webinterface language 2 Select the language from the drop down list 3 Click on Apply and Save Dial tones Different dial tones for different countries Select yours on the phone or on the web interface Setting on the phone Press gt 1 Preferences gt 2 Tone Scheme Use A V to scroll Press vV to save the selected country AUN Press X for two secondc to return to the idle screen Setting on the web interface Open Preferences gt General Information gt Tone Scheme Select the country from the drop down list Click on
33. DC 5V and hook up the plug to the wall outlet 14 snom 720 User Manual Setting up the Phone Connecting a headset f you want to use a wired headset connect it to the RJ audio jack labeled OQ f you want to use a wireless headset insert the Bluetooth compatible USB adapter into the USB receptacle See also the Quick Start Guides of the snom USB BT adapter and the snom HS BT headset Note If both a wired and a wireless headset are connected to the phone incoming calls will go to the wireless headset Attention Starting with firmware version 8 7 2 11 the snom HS BT s parameter will be the default setting for USB headsets IW your phone is running an earlier firmware version enter the parameters of the snom HS BT manually on the phone s web interface at gt Advanced gt Audio gt text field of Audio parameters Click on the question mark to look up the parameters f you are using a different headset whatever the firmware version enter the parameters of the headset manually on the phone s web interface at gt Advanced gt Audio gt text field of Audio parameters Click on the question mark to find out which parameters you need to use for your respective headset Initializing and registering the phone Prerequisites To be able to use VoIP you or your company must have A broadband internet connection Access to the internet via a router This could be a separate device available in v
34. EGINO CX IG ONU E 38 Deleting an de EE 38 Adding editing entries on the web interface sssssssssssssrsrsrssssrsnrnensinnnnnsnnnnnnnnnnnsnnnnnnas 38 Adding NEW GMI EE 38 Seite ANM ONIY E 39 Deleting entry on web interface uo eee sesssseseeeeeeeeeeeseeseeseeassenseseensesseseesaeeenseeaes 41 Dialing Fom ee Ee e E 41 Wiele whole directory E 41 It ere gtigiela gt Me eer e E de syreenin nnn cramer ret sree 41 XUAN SC ee 42 Eege 42 ee 42 Using the ue E 43 NEV gle er EE 43 Selecting identity for Current OUTGOING Call wee eecseseseeseseeseeseteesetesesseesetansetseeaeas 43 Bregen eeler 43 gE GCs Siren a nent eee ee ee re 43 US ACSC eege 43 Speakerphone 43 Speakerphone and handset or headset ou cssesesssceseeseeseesseeseeeseeseeeseeeeen 43 Using different GIANG Bee DEE 44 POW NEE 44 Bice Vie Meee een renee eee ene er en ee ee ee 44 Calling number from call history missed received dialed calls 0 44 Calling number from phone directory ue eeeeessceseseeeeseeseseeseeseeeseeeteeseeeteeeeen 44 Speed RTE e ME 44 Calling emergency numbers ou ecsessseseeseeceseeeeeeseeasseesetseeeesesseeeesetaseentetetenaneans 45 CAI COMI MOT ee 45 Number guessing auto completion EEN 46 PAC CSUN Rer EE 46 Using different audio devices sracieaesaeigericeserecicctecinrnciartactotecextantmecinenepharnistakeepan peters 46 Automatically accepting calls EEN 46 Call pick up from another extension E 47 AOINE EE 48 Sonu ee WE 48 ee ME 48
35. Information gt 1 Status Info to open the Status info screen Additionally some status messages will also be displayed in the status bar if there is more than one current message the one with the highest priority will be shown The messages in descending order of priority Status message Definition SW A firmware update is available Reboot required 1 Reboot required for example to have settings changes take effect SIP disabled 1 2 The phone cannot make calls due to license problems Error 1 Low memory An error occurred Disk space full Remote directory is too big The remote directory is too big to be imported Not Registered lt account gt 1 2 The specified identity account is not registered Waiting for lt name number gt to be available 2 Waiting for call completion to busy or currently unavailable number lt account gt is now available 2 The dialed number is not busy anymore or is now available Forward when Busy lt name number gt Call forwarding is on When your phone is busy incoming calls will be forwarded to the phone number indicated Forward after Timeout lt name number gt Call forwarding is on When an incoming call is not picked up within the set number of seconds the call will be forwarded to the phone number indicated Forward all lt name number gt 2 Forwarding of all incoming calls is on All incoming calls will be forwar
36. P16 P17 P48 P 4 P2 P3 P4 Sales Hotline Important Partner O P7 pm P9 mm P nm pm ms pm PIT Pm Print the page in the actual size 100 Cut out each line individually P1 P2 P3 P4 Sales Hotline Important Partner pE P7 P8 P9 P10 P11 P12 Tb P13 P14 P15 P16 P17 P18 4 Remove the transparent cover from the phone 5 Slide the strip s into the slot s above the row s of function keys you wish to label and put the transparent cover back into place Sales Hotline Important Partner o O O OGOGO OOOOOO OOOO 81 Appendix 4 Wall Mounting Wail Mounting Not included in the delivery are the two screws diameter of head between 6 and 9 mm diameter of body max 4 5 mm and two screw anchors molly bolts wall plugs appropriate for your type of wall 1 Anchor the screws in the wall using the measurements given in Fig 1 and Fig 2 2 Unscrew the slide guides for the footstand from the back of the phone Fig 3 3 Plug the long end of the handset cord into the connector labelled on the back of the phone and place the cord in the cable guide Fig 4 4 Hang the phone on the screws by placing the holes on the back of the phone over them Fig 5 max 9 mm 0 354 o min 6 mm 0 236 max 4 5 mm 0 177 Distance to wall Abstand zur Wand Distance au mur Distanza dalla parete Distancia a la pared Dist ncia parede 4mm 0 157
37. Phone Setting up the phone Delivery Content fon m Ae EN SS EE CEE D e Base phone unit Footstand o Handset o Handset cord e Ethernet cable o Quick Start Guide Attaching and detaching the footstand The footstand can be attached at two different angles 55 and 33 Note Before attaching the footstand to the phone plug the long end of the handset cord into the connector labelled on the back of the phone and place the cord in the cable guide 1 Place the top of the grooves on the footstand below the slideguides on the back of the phone 2 Push the footstand upwards onto the slideguides until they lock in place 12 snom 720 User Manual Setting up the Phone 3 Plug the short end of the handset cord into the connector on the handset 4 Place the phone on an even horizontal surface Rotating the tab of the cradle The phone is delivered with the tab level with the inner edge of the cradle If you are going to mount the phone on a wall we recommend that you rotate the tab 180 After rotation the tip of the tab will protrude slightly above the edge of the cradle The small rectangular hole in the receiver casing fits perfectly over the now protruding tip holding the receiver safely in place in the upright position on the wall 1 Slide the plastic tab from the cra
38. Y WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs lf you develop a new program and you want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found lt one line to give the program s name and a brief idea of what it does gt Copyright C lt year gt lt name of author gt This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in
39. a name Click on in the name s line if you wish to edit add the first or last name of the date of birth and the data in the blue area applicable to the master record Click on ina phone number s line if you wish to edit the subentry s data phone number number amp contact type outgoing identity and any blue area data applicable to this subentry only Make changes as necessary and click on Change Adding additional phone number s subentries to an entry o Jane Smith s entry has only one phone number her SIP phone number In this example the phone number of Jane Smith s landline will be added to the directory Click on in Jane Smith s line The data is shown in Add or Edit area Fig 1 OG Add or Edit Entry Add or Edit Entry Number 9175554128 Number 9175554129 Number Type Number Type Contact Type None v Contact Type None v Outgoing Identity Active v Outgoing Identity Active v Group None v Group None v Title D Title Cd organization Cd organization CCS Email Email I Nickname Nickname Po First Name First Name Family Name Family Name Birthday Birthday Favorite Favorite IE Add Edit Add Sub Change Add Edit Change Fig 1 Fig 2 Enter the phone number in the text field of Number Fig 2 Select fixed from the drop down menu of Number type Fig 2 If you wish select a contact type and an outgoing identity from drop down lists Click on Add Sub Fig 2 o Jo
40. age of the phone s web interface For further information see Configuring the function keys on page 57 You cannot change the functions that are available when the phone Is active for example when you are in a call when the phone is ringing etc Depending on the activity different functions will be available Navigation confirmation and cancel keys can be programmed with the key events available in their drop down menus See Configuring the function keys on page 57 for further information The factory settings are Navigation key A On idle screen Press to select identity for outgoing calls v In other contexts Moving up and down lists one item button at a time n text fields press to move the cursor to the left one character at a time On idle screen press to open list of received calls n text fields press to move the cursor to the right one character at a time On idle screen press to open the list of missed calls Press to accept calls on speakerphone and in headset mode k Press to confirm actions settings and return to preceding screen On idle screen Redial Press to terminate calls on speakerphone and in headset and handset modes ge Press to cancel actions and return to preceding screen On idle screen Press to turn off LED indicating missed call s 21 snom 720 User Manual Getting to Know Your Phone Preprogrammed variably programmable f
41. arious versions from many different manufacturers or in the form of a router on a server or a PC Account information provided by your network administrator or a VoiP account with a VoIP service provider who supports the VoIP SIP standard The phone supports up to 12 VoIP accounts with one or more VoIP providers You will need the registration information received from your Internet service provider or your network administrator Required and optional data differ from provider to provider They normally include Account usually the phone number On snom phones an account is called an identity Registrar Password User name authentication name outbound proxy may also be required These are settings that can only be configured on the web interface of the phone after it has been successfully registered If your provider or your network provides a mailbox account that setting is also configured on the web interface For more information see Identities accounts on page 63 15 snom 720 User Manual Setting up the Phone Initialization snom phones are plug and play Once the phone is connected to your network it will begin to initialize Note Normally the initialization is completely automatic using DHCP If the phone cannot discover a DHCP server in the subnet you will be asked Are you using DHCP If your network does not support DHCP press X and enter the IP address netmask IP gateway and DNS server manually Ask y
42. ation LED red LEDs You can now o transfer the held call blindly or with prior announcement see Transferring calls on page 51 o receive and make calls and put other calls on hold Pick up the held call by pressing its line key or by pressing again If the other party hangs up while on hold the call terminates on your phone as well and the indicators are turned off Holding multiple calls When you have one call on hold and you are connected to a second call press to put the second call on hold Continue likewise to put more calls on hold Calls on Hold 3 Connected C 158 U 156 13 29 afer Fig 1 Fig 2 When multiple calls are on hold the status bar tells you how many there are Fig 1 o Use to scroll through the held calls Your input on the phone s keys will affect the call omsorg at the time i e the caller shown in the contact area of the display preceded by the symbol amp 48 snom 720 User Manual Using the Phone o To connect to the held call currently on screen press to connect to it Press again to put it back on hold o To terminate a held call put it on screen connect to it and press xX e To transfer a held call blind transfer put it on screen press Xfer_ dial the number and press vV If you are connected to one call and the button is available this indicates that there is at least one other call on hold Fig 2 If you wish to connect to a held call put the current
43. ator and HTTP passwords to protect your phone from remote attacks The default administrator password is 0000 4 zeros there is no default HTTP password Note f you do not replace the default administrator password by an individual one an unauthorized third party with access to the phone could set an administrator password unknown to you In such a case you would no longer be able to switch from user mode to administrator mode If you do not set an HTTP password you make it easier for experienced hackers to break into your system If you set your own passwords be sure to write them down and store them in a secure place Without the administrator password you will not be able to return the phone and the web interface from user mode to administrator mode many settings will be inaccessible Without HTTP password you cannot open the phone s web interface If you do not wish to set an HTTP password you can turn off the reminder on the phone s display until the next reboot or forever by clicking on the respective button If you change your mind later you can set the password on the phone s web interface Advanced page gt QoS Security tab gt HTTP Server or turn off the warning later at Advanced gt QoS Security gt Security gt Ignore security advices 30 snom 720 User Manual Getting to Know Your Phone Firmware versions 8 7 4 and higher When you register the first account during the initialization of the phon
44. ave made other changes clicking on Apply and Save suffices Assigning ringtones to identities The phone has 10 built in ringtones that can be assigned to identities group types and contact types It is also possible to download a custom melody When an incoming call to an identity is ringing the phone will play the ringtone assigned to that identity unless it is a call from a VIP or a group with a distinctive ringer of their own Assigning ringtones to contact type VIP and group types See Directories on page 35 Note Ringers assigned to the contact type VIP and to any of the group types override the ringers assigned to identities For example if you have assigned Ringer 1 to one of the identities and Ringer 2 to the group Colleagues the phone will play Ringer 2 when a contact from the Colleagues group calls that identity If your ringtones don t seem to work as expected contact your administrator There may be an overriding setting on the PBX Selecting identity ringtones On the phone 1 Preferences gt 3 Ringer The identities are shown on the display o Select an identity with A V and press vV to hear the current ringtone for that identity o Selecting a different ringtone Press A V to navigate up and down the list The marked ringtone is played Press vV to select the currently marked ringtone for the currently selected identity o Press A On the web interface the ringtones will be played by the phone
45. ces gt 4 Language gt AW gt V gt Ka Press the key to open the Settings menu Next press the number 1 key on the alphanumeric keypad Alternatively press vV gt 1 Preferences Next press the number 4 key on the alphanumeric keypad Alternatively gt 4 Language navigate to 4 Language with the navigation key and press V to open the list of available languages Scroll through the list by pressing either the up A and down arrows on the gt AV a navigation key Save your selection and return to the previous screen by pressing the ES confirmation key snom 720 User Manual Notational Conventions x Press the cancel key briefly to return to previous screens one screen at a gt time press the key for 3 seconds to return to the idle screen Example 2 Web interface gt Advanced gt Behavior gt Phone Behavior gt Number Guessing gt On Web interface Open the phone s web interface see on how to do it gt Advanced Click on the item Advanced in the menu on the left side of the window gt Behavior Next click on the tab labelled Behavior The bold lettering of the title on a tab indicates that its contents are currently visible gt Phone Behavior Find the section titled Phone Behavior gt Number Guessing Find the item Number Guessing gt On Click on the radio button on 11 snom 720 User Manual Setting up the
46. corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or Cl Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the execu
47. ded to the phone number indicated Contacting NTP server NTP server unreachable 1 Network Time Protocol NTP is a protocol for synchronizing clocks over data network If the connection is Interrupted the phone will not be able to display the correct time HTTP Password not set 1 No HTTP password has been set Admin Password not set 1 No Admin password has been set Keyboard locked 2 DND active 2 Only numbers designated as emergency numbers can be dialled Do not Disturb mode is activated You have messages There are spoken messages on the mailbox You have new messages New messages on the mailbox Old messages Old messages on the mailbox Missed lt number gt The number of calls you missed since the last time you checked the list of missed calls or turned off the missed call indication 1 The function key will be blinking 2 The message cannot be deleted from the Status Info screen 80 Appendix 3 Labeling Function Keys P1 P18 You will find an interactive PDF in snom s Wiki http wiki snom com Snom720 Documentation in the section Function Key Label Template 1 Open the file and click into the cell where you wish to enter a name or other text Font size will adjust to the number of characters you enter into each cell Use the tab to move the cursor into the next cell or click into another cell P1 P2 P3 P4 P5 P6 P7 bp po P410 P11 P12 P143 P14 P15
48. delete the MAC address and the IP address if the posting or e mail can be read by the public 79 snom 720 User Manual Troubleshooting System information Open the phone s web interface gt Status gt Settings Make sure to delete private and or security relevant information like the MAC address public IP address etc Traces snom Support may ask you to submit a SIP Trace and or a PCAP Trace to help them analyze your problem Performing a SIP Trace 1 Open the phone s web interface gt Status gt SIP Trace Click on Clear to clear the page Recreate the error to be documented in the trace Click on Reload Copy the text and submit to Support in whatever form they requested you to use o S 2 Performing a PCAP Trace h Open the phone s web interface gt Status gt PCAP Trace Click on Start to start recording network traffic Click on Stop to end recording Click on the here link to open the file download window and save the file rr p P Submit the file to Support in whatever way they requested you to use 76 Appendix 1 Display Symbols Display symbols and Icons Symbols found in the function key line The buttons symbolize the functions that are currently available for activation Press the function key underneath the symbol to activate the function Programmable function symbols These are the symbols displayed in the function key line when the phone is idle They can be selected
49. delete the entire list o Press to show call details From the Details screen press to add the phone number to your phone s directory See Editing existing entry on page 38 for information on adding a name and other data to the new directory entry Press X for two seconds to return to the idle screen Rejecting or redirecting incoming calls This includes manual and automatic rejection and redirection and rejection of anonymous calls Manually If you do not wish to pick up a ringing call you can take one of the following actions Let it ring Reject it Press X The caller will hear a busy signal If the Block feature is enabled on the phone press to place the caller on the Deny list of the phone s directory so that calls from that number will not ring on your phone the caller will always hear the busy signal Enabling the feature Open the phone s web interface gt Advanced gt Behavior gt Phone Behavior gt Deny All Feature gt On Editing or deleting the entry from the Deny list Open the phone s web interface gt Directory See Directory for more information Do a blind transfer to another phone 1 Press C 2 Enter the number you wish to transfer the incoming call to 3 Press V to complete the transfer The incoming call will continue ringing at that number 53 snom 720 User Manual Using the Phone Automatically There are three options for rejecting incoming calls automatically or automa
50. dividual settings are described elsewhere in this manual See Using the phone on page 43 and Customizing the phone settings on page 63 Adjusting the display Contrast Press CE Press 1 Preferences mesch Press 5 Display Press 1 Contrast Press the right gt _ P or left _ ai arrow function key or navigation key to increase P or decrease 4 the display s contrast Ae r Zei Display Contrast BOUOUUO00000000 Sa aS ES Backlight Lowering backlight intensity lowers the energy consumption of the phone The available settings are on off and always The settings always and oft mean that the backlight is permanently on or off When you select the setting on the backlight will dim when there has been no activity on the phone for the number of seconds specified on the phone s web interface The default setting is 20 seconds Selecting the setting 1 Press C 2 Press 1 Preferences 3 Press 5 Display 4 Press 2 Backlight 5 Press the right gt P or left _ c 4 arrow function key or navigation key to switch between the settings Backlight cAn 28 snom 720 User Manual Getting to Know Your Phone Changing the number of seconds after which the phone will switch to idle backlight for setting on only 1 Open the phone s web interface see Opening the web interface on page 31 Click on Preferences see How the web interface works on page 32 3 Enter t
51. dle Fig 1 Rotate the tab 180 3 Slide the tab back into the cradle Fig 2 The top of the tab now protrudes slightly above the inner edge of the cradle Fig 3 so that it will hold the handset more securely The wall mounting instructions are attached at Appendix 4 Wall Mounting on page 82 13 snom 720 User Manual Setting up the Phone Connecting the phone The phone can be operated with Power over Ethernet PoE provided via the network cable or if PoE is not avaible in your network with a 5V DC power adapter If no PoE available Wenn PoE nicht verf gbar Sil n y a pas de PoE Si no se dispone de PoE Se non disponibile PoE Not included in delivery Optional Nicht im Lieferumfang enthalten Optionnel Non inclus Opzionale Non incluido Opcional Non incluso USB 2 0 Dpei Typ A Optional Optionnel Opzionale Opcional Plug the Ethernet network cable into the RJ45 connector labeled NET and plug the other end into the network side to establish a data link The second RJ45 connector labeled PC is for daisy chaining further Ethernet devices without the need for a second Ethernet connection line f PoE is not available use a 5V DC power supply not included in delivery Note Use only a power supply expressly recommended by snom other power supplies may damage or destroy the phone affect its behavior or induce noise Insert the plug of the power supply into the connector labeled
52. e your SIP user name and password will be registered as the HTTP user name and password If you wish to change them later you can do so on the phone s web interface gt Advanced gt QoS Security gt HTTP Server Note If you do not replace the default administrator password by an individual one an unauthorized third party with access to the phone could set an administrator password unknown to you In such a case you would no longer be able to switch from user mode to administrator mode If you set your own passwords be sure to write them down and store them in a secure place Without the administrator password you will not be able to return the phone and the web interface from user mode to administrator mode many settings will be inaccessible Without HTTP password you cannot open the phone s web interface Opening the web interface 1 Look up the phone s IP address gt 6 Information gt 2 System Info 2 Open a web browser on your PC Enter the IP address preceded by http in the address bar for example hittp 192 168 10 115 and press ENTER The home screen opens Welcome to Your Phone pe aS Logout e Did you know that Operation RB Rene you can even open doors with your snom phone you can customize the screen of your snom phone Directory and much more Read more Setup Preferences Speed Dial Function Keys Identity 1 Identity 2 Identity 3 This web interface makes i
53. ecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditio
54. ed by current status gt IHR NI message Redz al Right function key is replaced by Info key when status messages are available Idle Mode In idle mode the display presents the following information Info and status bar The date and time are displayed in this line unless there is a new status message Any of numerous messages concerning the current status of the phone will replace the date in this bar for example missed calls the availability of a firmware update a reboot being required etc lf there is more than one current status message at any one time the one with the highest priority will be shown For a comprehensive list in descending order of priority see Appendix 1 24 snom 720 User Manual Getting to Know Your Phone Two of the most common status messages you will see in idle mode are The text Missed and the number of missed calls since the last time you checked missed calls or turned off the missed calls indicator WoW l The text Forward followed by all on busy or after Timeout and the phone number incoming calls will be forwarded to When there are missed calls this information is replaced by the missed calls information Deleting status messages o Messages will be deleted automatically when the underlying cause is removed Le call forwarding is turned off password is set etc o Manually Press Info if the button is available or gt 6 Information gt 1 Status in
55. ed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details Der Lizenztext der GPL lautet wie folgt The GNU General Public License is as follows GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the s
56. er The default setting is line co Number Enter one phone number or value for the function or if the function is key event select an event from the drop down list Enter phone numbers exactly the way they need to be dialed i e type the number without spaces or punctuation marks between the digits For example a number with an area code that might conventionally be notated as 916 555 1234 should be entered as 9165551234 e Short Text This entry is optional It can be used to enter the name associated with the phone number or other descriptive text 57 snom 720 User Manual Configuring the Function Keys Context sensitive programmable function keys When there is activity on the phone the currently available functions will be represented by symbols in the function key line For example When you are dialing the available function keys are input mode selection backspace directory access and redial Other key events can be programmed onto them Navigation confirmation and cancel keys Other key events can be programmed onto them Dedicated customizable function keys Other key events and a selected number of other functionalities can be programmed onto them Programming the function keys This chapter will show you a few examples for customizing function key settings to your needs and preferences First example Extension monitoring and call pickup via a freely programmable function key with LED Second e
57. er gt Auto Answer Indication 46 snom 720 User Manual Using the Phone Call pick up from another extension You can pick up Calls ringing on another extension for example when the other extension is busy or when the user is absent The prerequisites for this function are o It must be supported by the PBX o The extension whose calls you wish to pick up on your own extension must permit this function and you must both be using the same ID for this function Settings Phone s web interface gt Configuration Identity gt SIP gt Allow incoming extension monitoring on Phone s web interface gt Configuration Identity gt SIP gt Extension monitoring group ID Enter the ID into the textfield Please note The first character of the ID must not be a bracket o The extension to be monitored must be programmed onto one of the freely programmable function keys with LEDs See Configuring the function keys Example 1 Extension monitoring and call pick up on page 59 When these prerequisites are met the activities of the monitored extension are indicated by the LED of the function key e Blinking LED Incoming call ringing If the call is not answered press the key to pick it up e LED glowing steadily The monitored extension is busy in call dialing etc If you wish to know who ts calling or connected to the monitored extensions you can program the function Monitor Calls onto one of the programmable functi
58. espective number key to type the number printed on the key Letters When in input modes small and capital letters press the alphanumeric key with the respective letter one two three or four times quickly to type the first second third or fourth letter printed on the key Pause briefly after each letter Example In small letter mode press the 2 key once to type an a twice to type a b and three times to type a c Letters with accents and umlauts When in input modes small and capital letters press the alphanumeric key with the basic form of the respective letter as many times as necessary Pause briefly after each letter Available letters with accents and umlauts depend on the phone s language setting Example If the phone language is German press key 2 four times to type 29 snom 720 User Manual Getting to Know Your Phone Entering special characters and symbols In input modes small and capital letters press keys O and 1 one or more times quickly Pause briefly after each character or symbol Period Press 1 once Space _ Press 0 once Underscore _ Press O twice Special characters listed in the table Press 1 as many times as indicated Display layout In idle mode When active Info amp status bar with date and tine gt ES inni hi facts Connected Configured nk 177 identities T Function key line Date is replac
59. etc Context area Depending on the activity this area will contain symbols incoming call ringing outgoing call ringing etc and text like the phone number calling the extension number being called conference partners etc See the various descriptions in Using the phone on page 43 In editing modes i e when dialing or editing directory entries the current editing mode i e numerals small letters or capital letters is displayed in the line below the cursor during active calls that line will display the duration of the call 26 snom 720 User Manual Getting to Know Your Phone Function key line Depending on the current activity of the phone the key function key line will present various functions that can be activated by pressing the function key underneath the respective symbol See Display symbols and Icons on page 77 for a list of available functions Settings A comparatively small number of settings can be adjusted on the phone many more are available on the phone s web interface For further information see also Customizing the phone settings on page 63 Phone menu Press to open the main menu on the display To open a submenu and subsequent submenus press its number on the alphanumeric keypad In administrator mode 3 4 5 6 entity PE _ Network 1 Outgoing 1 1 1 Call Forwarding Identity IP Setting System Info Status Info 1 2 2 2 2 Forward all Reregister Webserver User Mode System Info 2 F
60. face For further information see 1 Press _CFwd The display will show the Target when Forwarding screen 2 f no forwarding number has been set or if it needs to be changed make the necessary entries 3 Press v Turning it off Press InoFwd Turning off call forwarding Forward all Forward when busy Forward after timeout Press Press 2 Call Features 2 Call Features 2 Call Features Press 1 Call Forwarding 1 Call Forwarding 1 Call Forwarding Press 1 Forward All 2 When Busy 3 On Timeout Press 1 L Activate 1 L Activate 1 L Activate The menu item changes to 1 L_ Activate indicating that call forwarding is now off Press X for two seconds to return to the idle screen Turning off forwarding of all calls with the programmed function key Press InoFwd 56 snom 720 User Manual Configuring the Function Keys Configuring the function keys See page 31 on how to open the phone s web interface See User mode administrator mode on page 33 for an explanation of administrator and user mode See How the web interface works on page 31 on the mechanics of navigating in the windows and changing the settings Any changes you make will not take effect until you press Apply and Save Changes will be lost if you open another page of the web interface without first pressing Apply Save Function keys on snom phones Every phone has a limited number of hard keys Phone users however
61. ferences gt Call Forwarding 2 Click On after the forwarding event Always Busy Timeout 3 Click on Apply and Save Turning call forwarding off 1 Web interface gt Preferences gt Call Forwarding 2 Click Off after the forwarding event Always Busy Timeout 3 Click on Apply and Save Call completion On snom phones call completion means that when a called number is busy or not available your phone will call you back as soon as the dialed number is not busy anymore or available again The factory default setting is off See Call completion on page 45 on how to use this feature Note This function depends on whether it is available in your network or not Changing the setting to turn it on On the phone 1 Press gt 2 Call Features gt 2 Outgoing Calls 3 Press X for 2 seconds to return to the idle screen On the web interface 1 Web interface gt Advanced gt Behavior gt Phone Behavior gt Call Completion 2 Click On 3 Click on Apply and Save 70 snom 720 User Manual Customizing the Phone Settings Call waiting When you are in a call another incoming call will be announced visually by the symbol and acoustically by the sound of a double beep you will also see caller ID on screen if it is being transmitted Switch to visual or acoustic announcement only or turn call waiting off on the phone s web interface The default setting is on which means that cal
62. fo to open the Status info screen Use A F to scroll through the list Press to delete the selected item Context area Configured identities Outgoing identity gt The current outgoing identity is indicated by the right arrow pointing towards it Cer 172 When you call someone this is your identity for the call Select a different identity for the next call by pressing A Y on the navigation key E Active identity Can be called Can be selected as the outgoing identity for making calls by pressing A Y on the navigation key Identity not properly registered Identities can be rendered inactive without removing the registration settings by changing their status to inactive on the phone s web interface Inactive identities are not displayed on the idle screen They cannot be called or selected as the outgoing identity To reregister the identity open the phone s web interface gt Configuration Identity 1 12 1 Change the Identity active setting to on 2 Click on Re Register 3 Click on Save For information on configuring new identities or modifying existing ones see Identities accounts on page 63 29 snom 720 User Manual Getting to Know Your Phone Function key line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol See Display symbols and Icons on page 77 for a co
63. gues the phone will play Ringer 2 when a contact from the Colleagues group calls that identity 2 SIP settings Click on the SIP tab to bring that page to the front O Automatic acceptance of incoming calls Identity gt SIP tab gt Auto Answer The default setting is off Incoming calls will be answered by the phone automatically when it is not busy Acoustic alert one short beep when the phone accepts a call automatically Preferences gt Auto Answer gt Auto Answer Indication The default setting is off Contact List A contact list must be available on a server Click on and enter the Contact List URI Editing an existing identity account On the phone You can edit the account number and the registrar only 1 Press gt 3ldentity gt 3 Edit User 2 Press VW to scroll down O O When you are at the top of the list pressing A on the navigation key will take you to identity 12 At any other position within the list press V A to scroll 64 snom 720 User Manual Customizing the Phone Settings 3 Press V to open the selected identity 4 When prompted enter Account and Registrar D Press v On the web interface Open the Configuration page of the identity and make the changes in the text fields See Configuring new identity account section On the web interface on page 64 for more information If you have changed the account or the registrar click on Re Register and Save If you h
64. have a myriad of different priorities and preferences when asked which functions they use most often and which functionalities they would like to access quickly snom has therefore designed the function keys to be programmable even the preprogrammed hard keys whose default function is printed on the casing The phone has four types of programmable function keys See At a glance on page 18 for an illustration Freely programmable function keys with LEDs P1 P18 All available functionalities including key events can be programmed onto them o Context This setting specifies which configured identity will be used when executing the functionality of the key You may want to use this feature when you are have accounts with different providers or when you wish to present different identities to certain destinations For example If you have programmed key P16 to speed dial a specific number and you want to use configured identity 2 to call that number select configured identity 2 from the drop down menu of P16 s Context When you speed dial the number by pressing key P16 identity 2 will be used as the outgoing identity The default setting is Active which means that the identity selected as the phone s outgoing identity at any given time will be used o Type Select the type of functionality from the drop down list If you select Key Event a drop down list with the available key events will replace the text field under Numb
65. he number of seconds in the text field of Dim after in seconds in the section General Information default is 20 seconds 4 Click on Apply and Save 29 snom 720 User Manual Getting to Know Your Phone The phone s web interface Opening the phone s web interface See page 31 Firmware versions below 8 7 4 When the web interface is opened for the first time upon initialization you will see the Security page Security Operation Home Security Advice Directory Setup We strongly recommend that you secure the web interface in order to protect your phone against Preferences remote attacks Therefore the HTTP User and Password as well as the Administrator Password Speed Dial should be changed from the default value Identity 1 Security Identity 2 Administrator Password Identity 3 Administrator Password Confirmation OI Identity 4 Identity 5 HTTP Server Identity 6 User Ir CCC Pi 7 Password I htity 8 Identity 9 Additionally you should protect the web interface with hidden security tags against remote attackers Identity 10 trying to change phone settings with faked HTTP POST requests Identity 11 Use hidden tags on C off Identity 12 Action URL Settings Advanced Si Press to save the settings as shown above Trusted Certificates Software Update Status System Information Log Press to ignore the warning forever Press to ignore the warning until reboot SIP Trace We urge you to set administr
66. hn Miller s entry has a SIP number and a private number In this example his cell phone number will be added as a third number Click on in the line containing John Miller s name The data is shown in Add or Edit area Enter the phone number in the text field of Number Select the number type If you wish select a contact type and an outgoing identity from the respective drop down list Click on Add Sub The directory now contains Jane Smith s landline number and John Miller s mobile phone number 40 snom 720 User Manual Jane Smith Sip fixed John Miller fixed private cell Number 9175554128 9175554129 9175554230 9175557018 9175554231 Deleting entry on web interface Dialing from phone directory To dial click on Deleting whole directory Deletes entire directory irretrievably Contact Type None None None WIP None lin the line of the phone number Importing Exporting Directory See our Wiki at http wiki snom com Web_Interface V7 Directory Outgoing Identity Active Active Active Active Active 41 Directories Edit Delete SA d 5 d z d SN K Click on Z in the line of the master record to delete the name and all associated phone numbers Click on in the line of a phone number subentry to delete that subentry but keeping the master record and any other subentries snom 720 User Manual Directories External directories P
67. imer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License Cl H the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception Appendix 3 if the Program itself
68. is available in your network or not On snom phones call completion means that when a called number is busy or not available your phone will call you back as soon as the dialed number is not busy anymore or available again The factory default setting is off Changing the setting to turn on call completion See Call completion on page 70 When call completion is enabled will appear in the function key line whenever you dial a number Press to activate call completion for this call Call Completion 153 Waiting 153 OEE O O OOO ET Press to turn off call completion for this call Press if you wish to dial another number while waiting for call completion You can now dial another number receive calls or hang up the handset to return to the idle screen Call completion will not interfere with the normal operation of your phone Cs 173 When the number becomes available you will see it announced on the display and hear a single long beep Call Completion Dial 1537 Press to dial Press to turn off call completion for this call 45 snom 720 User Manual Using the Phone Number guessing auto completion Note The default setting for Number guessing is off To be able to use open the phone s web interface to Advanced gt Behavior gt Phone Behavior change the setting to on and enter the minimum number of characters you must enter before number guessing will start When you dial and have typed
69. is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus itis not the intent of this section to claim rights or contest your rights to workwritten entirely by you rather the intentisto exercise the rightto control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete
70. ities from the drop down list Under Type of P5 select Extension from the drop down list A w N Under Number of P5 enter the phone number whose calls you wish to pick up In our example it is 157 Under Short Text of P5 enter Sales Hotline in the text field optional but helpful Click on Apply and Save The LED of key P5 on the phone will now flash red quickly when a call is ringing on 157 If the call is not answered you can pick it up by pressing key P5 When 157 is engaged in a call the key will glow red steadily D snom O O O O O O 59 snom 720 User Manual Configuring the Function Keys Example 2 Monitoring calls on screen When you are monitoring another extension or phone line you may want to see more information on the display for example the number of an incoming call to that extension or line In our example key P4 will be programmed to show ongoing activity on monitored extensions or lines on the display Context Ty Number Short Text poe H ee Ee lt sip 157 ser intern snom Sales Hotline 9175551784 Important Partner Inc 1 On the phone s web interface click on Function Keys in the menu on the left 2 Under Context of P4 select Active or one of the configured identities from the drop down list 3 Under Type of P4 select Key Event from the drop down list 4 Under Number of P4 select Monitor Calls from the drop down list 5 Click on
71. itle M TEE p hone number If subent ry Organization Smith Organization Smith Organization Ms textfields are blank the data Email M jd smithjones com Email M Email S p gt jsne d madeitup cc i Note Note Note from the master record Is GG Et Tee H pe FH d isplayed Nick Name Nick Name Nick Name First Name Jane First Name Jane First Name Jane Name area Same data Family Name M Doe Family Name M Doe Family Name M Doe for the master record and all ee Ga mil 1 3 SE 14 3 subentries Blue area of Subentry 2 Different Group selection S dif ferent entry in textfield of Email S No entry in text fields of Title and Organization therefore same as Master Record 35 snom 720 User Manual Directories Contact Types VIP Calls from numbers with this contact type will ring on your phone even when DND mode is active You can assign a ringtone to this contact type If your VIP is also assigned to a group see below and if that group has a distinct ringtone the ringtone assigned to the group will be played Deny List Calls from phone numbers with this contact type will not ring on your phone The caller hears the Busy signal Outgoing identity The default setting is Active which means that the phone will use the current outgoing identity whenever you dial the number of the phone book entry You can also select a specific identity to be used as the outgoing identity whenever the number is dialed f
72. ls are announced both acoustically and visually See Call Waiting on page 54 on how to use this feature Connected Connected U 156 157 Single call waiting More than one call waiting 1 Open Advanced gt Audio gt Call Waiting Indication 2 To turn call waiting off select off from the drop down menu Select visual only or ringer if you want waiting calls announced only by the phone ringing symbol or the double beep respectively 3 Click on Apply and Save Hide my caller ID With this setting your phone number will not be transmitted to any phones you call Please note that your call may not be accepted if the other phone is set to reject anonymous calls see next item 1 Open Preferences gt Privacy Settings gt Suppress own number CLIP CLIR 2 Select the radio button Hide 3 Click on Apply and Save Reject anonymous Calls With this setting you will not receive calls from phones whose number is not shown on your display Anonymous callers will hear the busy signal Please note that calls from analog phone connections will most likely be received as anonymous calls 1 Open Preferences gt Privacy Settings gt Reject incoming anonymous calls 2 Select the radio button Reject 3 Click on Apply and Save 71 snom 720 User Manual Customizing the Phone Settings Number guessing When you have typed the minimum number of characters you have specified for this function the
73. ls as well as calls ringing on your phone When you have a call on the line there are two ways to transfer it to a third party o Announcing the call to the third party first to make sure the call is welcome and will be accepted Attended transfer o Transferring the call unannounced Blind transfer There will be no feedback on whether the third party is available and or picking up the call When a call is ringing on your phone you can transfer it to a third party without answering tt first blind transfer only Attended transfer 1 Put the call on hold 2 Dial the number you wish to transfer the call to and announce the call 3 Ifthe third party wishes to accept the call press C and V Blind transfer 1 With a call ringing or on the line press C 2 Dial the number of third party you intend to transfer the call to 3 Press vV 51 snom 720 User Manual Using the Phone Call waiting When you are in a call another incoming call will be announced visually by the symbol and acoustically by the sound of a double beep you will also see caller ID on screen if it is being transmitted Switch to visual or acoustic announcement only or turn call waiting off in the drop down menu on the phone s web interface Advanced gt Audio gt Call Waiting Indication See also Call waiting on page 71 Connected Connected 0 157 0 John f 153 Lo 157 Caen Cee EE Single call waiting More than one call waiting
74. mplete list The factory defaults are Outgoing Identity screen Displays the complete URIs of all active identities 1 Press to show the screen 2 Change the outgoing identity with A V 3 Press v CHist Call lists missed received and dialed calls See CFwd Forwarding all calls on off See Helr Phone s IP address and URL of snom s web page Info Displaying all currently available status messages If a different function is mapped onto this key it will be replaced by this status key whenever a status message becomes newly available Press the key to display the status messages press to delete displayed status messages one after the other This will also delete the message in the status bar for example call forwarding settings Once all messages have been deleted both the key as well as the message in the info status bar will disappear If you have mapped a different function onto this key it is now visible and available again If you have mapped the function Status messages onto the key the symbol s space will remain blank until there is a new status message or until a reboot when all current status messages will be displayed anew When the phone is active The display will inform you of any activity the phone Is engaged in This information is presented in the form of text or symbols or both Info bar This line contains a description of the current activity like Connected Calls on Hold
75. n about that particular item On customizing the function key settings see the chapter Configuring the function keys on page 57 Note Any changes you make on the web interface will not take effect until you click on Apply and Save Changes will be lost if you open another page or tab of the web interface or if you close the web interface without first clicking on Apply and Save Identities accou nts The phone supports up to twelve accounts or phone numbers with one or more providers or within an office or organization network On snom phones these accounts or phone numbers are called We A D identities If your phone is part of an office network you may need to contact your administrator to configure new or change existing Identities as this can only be done when the phone is running in administrator mode and when the PBX settings allow it See Initializing and registering the phone on page 15 for the information on required input data Configuring new identity account On the phone You can do the basic setup account number amp registrar on the phone 1 Press CZ gt 3 Identity gt 3 Edit User 2 Press W to scroll down o gt When you are at the top of the list pressing A on the navigation key will take you to identity 12 e At any other position within the list press V A to scroll Press vV to select When prompted enter Account and Registrar Press v 63 snom 720 User Manual Customizing the
76. ndard configuration unless you know what you are doing Expert help may be required Correcting the clock The phone receives the time and date from your NTP time server If the time and or date on the display are Incorrect you may need to set the correct time zone Changing the settings See Time zone on page 66 If the time is still incorrect there may be a problem with the time server Contact your network administrator or your IP provider Default formats Time 24 hour clock e g 17 35 Changing to AM and PM formats See Date and time formats on page 66 Date US date format MM DD YEAR eg 11 23 2010 Changing to European format DD MM YEAR e g 23 11 2010 See Date and time formats on page 66 17 snom 720 User Manual Getting to Know Your Phone Getting to know your phone Ata glance The factory settings at a glance 14 16 2011 Call LED e r gt 3101 21 e Blinking fast Incoming call Outgoing Steady light In call OR identity Missed call Press X to turn Handset speaker Jo snom 14 10 2011 Ce 173 J Rea CHist CFid Help Handset resttab TI Casing speaker Labeling keys P1 P18 See Appendix 3 for instructions ee _ Freely programmable LED keys P1 P18 Default setting Line e Fast blinking LED Inco 2 ming call Press key or to Direct
77. nnnnnnnnnnnnnnna 60 Example 3 Speed dialing spnnscsseaeedas entaasaccacnart cnanntsssansdces penta scetcnaripseaatiseonaacapsetaatiauanuata 61 Example 4 Turning forwarding of all calls ON ANd Off EEN 62 Customizing the PHONE settingS _ ssssscccccsssssssecccccssseseeeeeecesssenseeeeeesseeeneeseeeeeseesseeeeeees 63 HOSTING SAC E 63 ieiefelldleie be Te SE 63 Selten E Te dE 64 Assigning ringtones tO identities ENEE 65 BE e Ron E elen CC 66 RE 66 NEE 66 UNV E 66 Language settings of phone and web interface ENEE 67 Base Re St 6 enti nt a a erent ec E rr 67 Web IMIS en Lee GE 68 KRIER ei aa E E N eneesanasaeeteenees 68 Emergency e ien 68 SHEET E 69 Call completion WE 70 CWA EE 71 PHS meer D E 71 Ke eene CAG sasra E pentane 71 UIE CSS SING serna E E A 72 SCC BE 72 Software update ee 73 Mandal Updalo arraian E A E ee re 73 AUO UO VISIONIG WE 73 Bee e Le e Tu WEEN 74 See EE 74 Para dE ee DEE 74 Reset to factory values EE 74 IR ak e 74 Manual initialization cccesccsscssesscessecsseesseeeseeeseesseecseeeseesssessseesseessseseseesaeessseseseesaeesssesseeseseeeags 74 COMPACHIG SOM Ee een dE 75 NCES EEN 76 Appendix 1 E O UE e Le D 77 Symbols found in the function key Ae CC 77 Reien EE 79 Appendix 2 Status messages iivsniscicsiccctnascnsssssdscececececsvssnustnnsssnsnndsunninsssnnsssecanntansweniuanane 80 Appendix 3 Labeling Function Keys P1 P18 nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 81 Appendix
78. ns either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT Appendix 3 PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AG IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PART
79. oftware or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights 85 We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent m
80. on the phone s web interface gt Function Keys page See for the default settings Displaying SIP URLs of all active identities selecting outgoing identity Call list menu missed received and dialed calls Currently available status messages Turning DND on and off ontac Contacts list CFwd NoFwd Forwarding all calls turning on turning off p Allowing presence signaling Retr Retrieving messages from mailbox Settin Settings menu Directory J lt D gt ga Q ol EL w ml Io D lt 2 O E n D Q r Monitoring calls on other extensions see Extension Monitoring The button will Calls only be displayed when there are ongoing calls Hele IP address of phone and snom s web address Redia Redial dialed calls Received calls Missed calls Favorites T V DAP LDAP Directory Next outgoing ID Previous outgoing ID ABS Address book search OCS accounts only af Appendix 1 Display Symbols Context sensitive symbols These are the symbols displayed in the function key line when the phone is active for example when a call is ringing when you are dialing etc O x Confirming a selection or an action Cance Terminating canceling an action and return to the previous screen Switching input mode to small letters gt BC Switching input mode to capital letters 2 LA Switching inpu
81. on keys see Configuring the function keys Example 2 Monitoring calls on screen on page 60 o Press the key on the phone to show any ongoing activity on monitored extensions or lines on the display For example 153 157 indicates that extension 153 is calling extension 157 453 i 157 indicates that 153 is connected to 157 and that 153 is the caller 157 the callee eS 153 157 153 0 157 AEE EMEEN Monitored extension ringing Monitored extension busy o When a call is ringing on the extension press to pick it up on your phone o Press to close the details screen and return to the idle screen 47 snom 720 User Manual Using the Phone Active calls Connected call The connection is indicated by the symbol of the two receivers U followed by the caller or callee ID if transmitted The default setting for the presentation of caller ID on the display is Name If you wish to change the setting to number name and number number and name or full contact the entire URL of the connected caller callee is displayed open the phone s web interface gt Preferences gt General Information and select a setting from the drop down menu of Number Display Style Connected Hold One call on hold Press to put the ongoing call on hold Held calls are indicated threefold o By the text on the display Calls on Hold 1 L 153 ee ger e By the slowly blinking line key green LED e By the glowing call indic
82. or example if you want to use a specific VoIP provider for these calls Note To use an outgoing identity specified in the directory you must dial the number from the directory If you simply type it on the keypad the current outgoing identity as indicated on the display will be used Group The available group types are Friends Family Work Colleagues You can assign a distinct ringtone to each group type Ringtones The phone has 10 built in ringtones that can be assigned to identities group types and contact types It is also possible to download a custom melody Assigning ringtones to identities See Assigning ringtones to identities on page 65 Assigning ringtones to contact type VIP and group types 1 Open the phone s web interface gt Preferences gt Directory Ringtones 2 Select a ringtone from the respective drop down menu and click on Apply If you choose Custom Melody URL enter the URL to the data file in the text field It must be a file of the type PCM 8 kHz 16 bit sample linear mono WAV Note Ringers assigned to contact type VIP and to any of the group types override the ringers assigned to the identities For example if you have assigned ringer 1 to one of the identities and ringer 2 to the group Colleagues the phone will play ringer 2 when a contact from the Colleagues group calls that identity 36 snom 720 User Manual Directories Adding Editing Entries on the Phone Adding new entry
83. orward 3 1 3 when busy Edit Webserver Type Reboot 3 4 2 4 Fwd after timeout Logoff HTTP Admin Reset Values 5 3 5 Outgoing Calls Logoff all HTTP Password Change PIN 1 3 Auto Dial VLAN 2 Number 1 VLAN ID 0 4095 Guessing 2 VLAN Priority 0 7 1 1 Time Zone 2 Tone Scheme i Call Features i 4 Language 1 Contrast 2 Backlight In user mode Call Completion 4 Hide own outgoing ID 3 1 System Info 4 i Status Info 3 Reset VLAN Incoming Calls i 2 Administrator Mode 3 Reboot 4 Change PIN 2 System Info 1 Scan WLAN networks 2 Enter SSID Reject anonymous Call Waiting 3 Auto Answer Indication 3 Switch off WLAN Auto Answer Type 2i snom 720 User Manual Getting to Know Your Phone The submenus and the settings shaded black and gray are not available when the phone is running in user mode The factory setting is administrator mode For more information on user administrator modes see User mode administrator mode on page 33 Note When the phone is in administrator mode and the Maintenance menu is on the display pressing key 2 will switch the phone to user mode When the phone is in user mode and the Maintenance menu is on the display press key 2 to switch the phone to administrator mode You will be asked for the administrator password The default administrator password is 0000 4 x zero Most of the in
84. ory D ae E _ accept Steadily lit LED In call 8 Handset Slow blinking LED Call on m ee SE hold microphone Casing microphone O 14 10 2011 Setz Context sensitive programmable fe ive function symbols and function keys UF 13 Select outgoing identity incl inactive identities E E E Call lists missed received dialled calls Forwarding all calls on off Peene kepio Show IP address of phone and snom s web address When there is status information this function key is replaced by activate the function open te Ile deniciad buthe Status information call forwarding active passwords not set P y missed calls etc _ symbol above the key 18 snom 720 User Manual Getting to Know Your Phone Navigation keys e Confirming saving actions amp Canceling actions amp input and input and returning to previous returning to previous screen screen Terminating calls on speaker Accepting calls on speaker cb lt phone and in headset amp hand phone and in headset mode set modes s From idle screen Redial Turning off call LED after missed call From idle screen Selecting identity for outgoing calls In other contexts j From idle screen 2 From idle screen P Navigate up down Received calls Missed calls In other contexts lt In other contexts bk Navigate space left Navigate space right Audio control keys e Adjusting the
85. ost Name Identity 2 egy toe VETA Stutter v Identity 2 IP Gateway Identity 3 Use Headset Device None e Identity 3 Identity 4 Dim after in seconds 20 Identity 4 Wifi Identity 5 U S date format mm dd Con Doff Identity 5 AuthMode off Identity 6 24 Hour clock on Doff Identity 6 Wifi Ethernet Bridge on ort Identity 7 Sepia TER Gon Loff i Identity 7 Identity 8 PS Senam emet Oon Uoff Identity 8 DNS Use Flash Plugin Uon Moff S Domain Identity 9 AE Ee Identity 9 D ow Image in s on e egen Identity 10 enon sare Ge j on Identity 10 DNS Server 1 10 10 15 253 e j ow igi uring conn DH Mon Jo e DNS Server 2 E er we Global counter for Missed Calls on legt D spt e Identity 12 Active identity Scrolling on Qo Identity 12 EES Action URL Settings Scroll step interval 250 kA Action URL Settings NTP Time Server SE SEE Ka Advanced Advanced e Scroll step pause 4 NTP Refresh Time sec 3600 oe Scroll step count CEE SEE i Softvare Update S ae Software Update Timezone 1 Germany Berlin Show identity index Oon Gor Status 2 Status Show call status info on Goff K System Information d System Information Advertisement on Ooff D HTTP Log Log SIP Trace SIP Trace sr bene Call Forwarding E HTTP port DNS Cache Always Oon Gore D DNS Cache Subscriptions Target 157 ka Subscriptions UES peas s PCAP Trace On Code PCAP Trace Webserver connection type http or https
86. our Internet service provider or your network administrator for them Watch the display and when asked to make selections with V A and save with v 1 You will be prompted in English to select a language Use V A to select another language if applicable and press V to save the language preceded by P Next you will be prompted in the language of your choice to select a time zone This affects the time shown on your display o Press the function key underneath to move to the beginning of the next time zone o Press V A to move up or down the list one item at a time o Press the function key underneath to show only those time zones where the selected phone language is spoken o Press the function key underneath to show all time zones o Press vV to save the time zone preceded by P Next you will be prompted to select the tone scheme of a country This affects the dial tone you hear when you pick up the receiver Different countries use different dial tones o Press A F to move up or down the list one item at a time o Press V to save the tone scheme of the country preceded by P The display shows the Welcome screen Press any key to log on Enter the account number Save with v Note See Entering numerals letters soecial characters and symbols on page 23 on how to enter numbers and letters 6 Enter the registrar Press v After successful registration you will see the phone symbol LS and the registered account
87. p 2 Press to dial that number or use A V to select a different number and then press V Calling number from call history missed received dialed calls Press CHist Press the number of one of the lists to open it Use A V to select a phone number Nf Press V to dial the number Calling number from phone directory 1 Press Cm 2 Use A V to select a name or enter the first letter s of the name on the alphanumeric keypad 3 Press V to dial the number Speed dialing Setting speed dial numbers See Speed dial on page 72 Mapping a speed dial number onto one of the programmable virtual function keys 1 15 See Configuring the function keys Speed dial number on speed dial list 1 Enter the speed dial number 0 30 or character assigned to the phone number you wish to dial 2 Press V to dial Speed dial number mapped onto freely programmable function key 1 16 Press the key 44 snom 720 User Manual Using the Phone Calling emergency numbers Numbers specified as emergency numbers can be dialled even when the keyboard is locked See emergency nos on how to set emergency numbers Several numbers 911 112 110 999 have been preconfigured Onan unlocked keyboard Enter the number and press to dial Ona locked keyboard Enter the number The phone dials the number as soon as you have entered all the digits Call completion Note This function depends on whether it
88. phone will look for numbers containing that string of characters in Its call lists and directories and if it finds matches show the number s on the display If the number proposed on the display is the one you wish to dial press V Fig A and B if not continue entering digits Fig C Enter Humber 9175 5554 55519 Jane Smith 51784 gt Jane Smith lt 9195551P84 gt James Miller 91 3 Fig A Fig B Fig C The default setting is off Changing the setting 1 Open Advanced gt Behavior tab gt Phone Behavior gt Number Guessing 2 Select the radio button on 3 Type the minimum number of digits in the text field of Number Guessing Minimum Length 4 Click on Apply and Save Speed dial You can use the numbers O to 30 and the special characters and to speed dial frequently and or long numbers without having to enter the complete phone number The numbers must be set on the phone s web interface first 1 Open Setup gt Speed Dial 2 Enter one phone number with any required prefixes area code country code operator auto attendant etc in the text field for each respective number or special character Note Type each phone number without spaces or punctuation between the digits For example You want to be able to speed dial the phone number 555 1784 in area code 917 by pressing the key In conventional notation you might write the number down as 917 555 1784 In the speed dial table type
89. ries on the web interface Click on Directory in the menu on the left side Adding new entry 1 Type data in text fields of Add or Edit Entry o Number Type the number exactly as you would dial it with country and area codes if necessary and without parentheses hyphens blank spaces o Number Type Select the type of connection from the drop down menu The default setting is SIP o Contact Type Select None VIP or Deny from the drop down list The default setting is None 58 snom 720 User Manual Directories Calls from entries on the VIP list will always ring on the phone even when the phone is in a call or in DND mode Note You can assign a distinct ringtone to the contact type VIP Preferences gt Directory Ringtones Calls from entries on the Deny list will not ring on the phone The caller will always hear the busy signal o Outgoing Identity The drop down list shows all identities configured on the phone If you select one of the identities for one of the numbers listed in the phone book all calls to that number initiated from the phone book will show that identity on the callee s phone e Blue area The data entered in the textfields will be displayed when the entry is opened on the phone The data can be used to sort entries by group name organization etc and can be edited on the phone Group drop down menu Available types are Friends Family Colleagues or Work You
90. rovided by your network your VoIP provider or another external source Press LDAP to open LDAP Enter the necessary data received from your administrator VolP provider or other external source in the text fields of the phone s web interface gt Advanced gt Network gt LDAP and click on Save Enter the first letter of the name you are searching for Type more letters if the name shown isn t the right one or scroll through the list Press vV to dial Contacts On the phone s web interface gt Configuration Identity gt SIP tab gt Contact list click on the radio button on Enter the URI received from your administrator VoIP provider or other external source in the text field of Contact list URI and click on Apply Save To dial a contact on the phone enter the first letter of the name you are searching for Type more letters if the name shown isn t the right one or scroll through the list Press vV to dial 42 snom 720 User Manual Using the Phone Using the phone This section describes the functions of the phone with the factory default settings If your phone was installed and or set up by someone else the default settings may have been changed Please check with that person or company if the phone does not react as described here The caller information displayed on the screen is controlled by a setting on the phone s web interface The default setting is Number You can change the setting at Preferences gt
91. rward all from the drop down list 4 Click on Apply and Save Using the configured context sensitive function key on the phone to turn forwarding of all calls on and off 1 Press the key Fig 1 2 The display will prompt you to enter a forwarding target Fig 2 If one has already been set the display will propose that number you can accept it with V or change it and then press vV 3 To turn off forwarding of all calls press the key again Fig 3 14 16 2011 Target when Forwarding all 172 157I h 172 Cs 173 123 173 abc lt l l l l l l l l l l l l Fig 1 Fig 2 Fig 3 62 snom 720 User Manual Customizing the Phone Settings Customizing the phone settings See page 31 on how to open the phone s web interface See User mode administrator mode on page 33 on the difference between administrator and user mode See How the web interface works on page 31 on the mechanics of navigating in the windows and changing the settings If you have access to administrator mode but do not consider yourself to be an expert on SIP and SIP phones we recommend that you do not change any of the technical settings since this may adversely affect the phone s performance or put it out of order altogether If you want more information on a web interface setting click on the radio button with the question mark that you see to the right of each item It links to a page on snom s Wiki with detailed informatio
92. s link to open a wiki page with information on the setting description valid and default value links to connected issues etc Click on the return button of your browser to return to the phone s web interface Note You may have to enter your HTTP password to return to the phone s web interface Web settings overriding manual phone settings In some cases settings activated on the web interface override manual settings on the phone lfa setting you have made on the phone does not appear to take effect look for a conflicting setting on the web interface 32 snom 720 User Manual User mode administrator mode Getting to Know Your Phone snom phones can be operated in administrator or user mode In administrator mode all settings are accessible and can be modified in user mode a number of settings are not accessible The factory default is administrator mode When the phone is running in user mode the administrator password is required to revert to administrator mode The default administrator password is 0000 4 x zero We recommend that you change the password Note Do not forget to write the new password down and store it in a safe place without it a TFTP reset to factory values is necessary to return the phone to administrator mode If your phone is administered centrally user mode may be the rule Please check with your administrator User mode on the phone The Identity and Network menus and the setting Re
93. s without it Safety instructions Follow the instructions in this manual and other applicable documentation of the device If the phone is not supplied with power via an Ethernet cable use only a power adapter expressly recommended by snom technology Other power supplies may damage or destroy the phone affect its behavior or induce noise Avoid placing the cables where people may trip over them or where they may be exposed to mechanical pressure as this may damage them This device is for indoor use only NOT FOR OUTDOOR USE Do not install the device in rooms with high humidity for example in bathrooms laundry rooms damp basements Do not immerse the device in water and do not spill or pour liquids of any kind onto or into the device Do not install the device in surroundings at risk for explosions paint shops for example Do not use the device if you smell gas or other potentially explosive fumes Do not use the device during thunderstorms Lightning striking the power grid may cause electric shocks Warning The handset contains a magnet and its earpiece may attract small dangerous objects such as needles or pins Please ensure before each use that no such objects are present SELV Safety Extra Low Voltage compliance Safety status of Input Output connections comply with SELV requirements Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage
94. seesesseeseeeeeseeesenseneetaes 21 Preprogrammed variably programmable function KEYS ENEE 22 Audio Control Keys scisecccsticecepetcaccxiarnnsecstves caustceectchuad atsenasaneretvaccuesichantpeonsscuieavenieesenetiaven 22 Alphanumeric Keypad csccsccscesscssssesseseeseeseeseesessesaecaseeeseesessesessesaeeaseesseseessessessesaseaseaeas 23 input modes ANG NAVIGAHON E 23 Entering numerals letters special characters and symbols ssssssssssessreee 23 Reie e E 24 clea leet en thn ee ee eer 24 When the phone is active eege 26 SE ee ENA A E E IE EE A EA EE E E E E E 27 PRONG EE 27 Adjusting tnie CIS pla EEN 28 CONA T ee 28 BAC lte e EE 28 The phone s le EE 30 Opening the web Ri 31 How the web interface WORKS eebe 31 Web settings overriding manual phone settings ENEE 32 User mode administrator mode genee 33 Ri de 35 DOTON EE 35 Rettel Ge Ee e 35 Biere eos ante etre eee ee ee E E 35 EE DOS reer re rears errr er errr E ec cre et et 36 QUORN Tt 36 EL omen cet nce ee eee ee ee ee 36 RNGIONCS Gpordeasascussanransas sctacssenscancianessesaxneseneoepesadetanstseas tacedstomnessqetanciees2enctueanapataaeadeesencnanieea 36 Assigning ringtones to contact type VIP and group types eee 36 Adding Editing Entries on the Phone ou eeescscesceseseeseeseeeeeesensessessessesseeeeeseenseneetien 37 Adding new entry manually E 37 Adding new entry from call list EE 37 Adding c rrent caller EE 37 Sorting entries zeegt beer 37
95. set Values in the Maintenance menu are inaccessible See also Settings on page 27 User mode on the web interface Some windows like Preferences are available in user mode while many are not The menu item Advanced is available but the settings normally found on it are not In user mode the two pages look like this D Preferences m S EE Logout Operation General Information Home Webinterface Language Directory Language SS Number Display Style Preferences Tone Scheme Speed Dial TT MWI Notification Advsecet MWI Dial Tone Certificates Use Headset Device Status Dim after in seconds System Information U S date format mm dd Log 24 Hour clock SIP Trace Show Clock DNS Cache U S dialnumber format Subscriptions PCAP Trace Memory snom VoIP phones 2000 2011 snom AG Use Flash Plugin Show Image in Calls Show IVR digits during connected Global counter for Missed Calls Active Identity Scrolling Scroll step interval Scroll step pause Scroll step count Show identity index Show call status info Advertisement Call Forwarding Always Target On Code Off Code Busy Target On Code Off Code Timeout Timeout sec Target On Code Off Code n Ss English O English Number DI Germany Silent Stutter None Oon oft on Doff 2 on Ooff on Doff Don Gott on e on
96. snom snom co snom 720 To Fiona DO awis t Steve Fuller DND N ABC 2 DEF 3 Directory mM GHI A JKL 5 MNO 6 Menu Transfer pars yi TUV 8 WXYZ 9 es Hold D rA Volume Speaker Headset Q uk snom IP Phone User Mant TABLE OF CONTENTS Copyright Trademarks GPL Legal Disclaimers _ sscccsssssssesscccsseesnesssesssseenneenees 7 Important information EE 8 Safety Ee E 8 SELV Safety Extra Low Voltage compliance EEN 8 Standards COMORIAN ee 8 Beieleit EE 9 Reie 9 E ul ME 9 N tational ET Le TE 10 Setting up the phone ee EEN 12 Delivery Content ee a ee a ee ee ee 12 Attaching and detaching the footstand WEE 12 Rotating ihe tab of un Ee E 13 Oonnecting the Le E 14 Connecting KEE E 15 Initializing and registering the phone eessscseseeseeseeeeseeeeeseeeeesesseeeseeseeeseseesnesesseneeneen 15 KE 15 RES ee 16 What to do if initialization and registration are unsuccessful oo eeeeseteeeteeeeeeeee 17 Tele Be urn rT ere nT Treen en rent rrr nt TTT nr tre 17 Getting to KNOW vour phone eeeteEEREEEREEEEEEEREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEER 18 false E 18 ED TIC COS arroda ap i A A E E E A RA 20 ANNI see a E ontonveamiuneanecnetene ents 20 S andleie be DEE 20 Mos EAR iB E 20 Sie 21 Freely programmable function keys with LEDS nn 21 Context sensitive programmable function keys ENEE 21 Navigation Confirmation and Cancel keyS ow sssssscsesessseseeeses
97. t Press 2 Target 2 Target 2 Target Type phone number phone number phone number Press Y v Press i 3 Time Type number of seconds Press v Press 1 L Activate 1 L Activate 1 LJ Activate The setting will change to 1 Er Activate indicating that call forwarding is now active Press X for two seconds to return to the idle screen The status line and the status info screen will indicate that call forwarding is turned on and what number calls will be forwarded to Note Forwarding when busy and after timeout are indicated in the status bar which can display only one message at atime When both are active at the same time only Forward when busy will be displayed If there are other status messages with a higher priority than Forward when Busy e g firmware update available reboot required waiting for call completion etc they will take precedence over the call forwarding indication 55 snom 720 User Manual Using the Phone Press to show status information with all current status messages including call forwarding Forwarding all calls Forwarding when busy or after timeout Forward when Busy 1 1646 Ck 172 t Forward after Timeout 158 CH 173 Forward when Busy 157 Pt Del Turning on forwarding of all calls with a programmed function key If the function key is not available when the display is in idle mode you can make it available on the Function Keys page of the phone s web inter
98. t easy for you to set your phone up correctly and to access the advanced features To dial a number just enter the number in the field below You can enter a simple telephone number e g 0114930398330 or URI like info snom com Identity 4 Dial a Number Identity 5 Dial Hangup Identity 6 Identity 7 Outgoing Identity Identity 8 173 ES Sct Identity 9 How the web interface works The vertical menu on the left side of the window is always the same no matter which window happens to be open at the time Available menu items depend on whether the phone is running in user or administrator mode Click on a menu item to open that page Some pages contain several documents To make a document visible click on its tab The font weight of the characters on the active tab is bold Only one tab can be active at a time Note Any changes you make will not take effect until you click on Apply Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking on Apply 31 snom 720 User Manual Getting to Know Your Phone After you have clicked on Apply the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that have not been saved will be lost if and when the phone loses power or Is disconnected from its power source On the right of each setting there is a link symbolized by the question mark Click on thi
99. t mode to numerals Deleting the character to the left of the cursor Moving down lists in various contexts Moving up lists in various contexts Displaying available directories contact lists etc Sorting Directory entries Editing mode for selected entry in Directory Moving the cursor to the left when entering editing directory entries With more than one call on hold or waiting press to show other callers Moving the cursor to the right when entering editing directory entries With more than one call on hold or waiting press to show other callers Deleting selected directory entry Save Adding caller s number to Directory Details Showing details of missed calls to from date time total number and of received and dialled calls to from date time duration m 2 O Returning to call list Deleting selected call list entry Clear Deleting entire call list Moving to beginning of next time zone More Expanding the list of time zones to show all Reduc Collapsing the list of time zones to show only time zones relevant to the language setting i e countries where the language is spoken Redia Last numbers dialed Redial selected number preceded by P Establishing conference between calls on hold and yourself O ar 5 Cc mi W all Hold Putting conference participants on hold 78 Appendix 1 Display Symbols
100. table If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions 86 App 6 GNU General Public License are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to cop
101. text field 5 Under Short Text of P6 enter the name associated with the phone number or other descriptive text optional but helpful 6 Click on Apply and Save You can now speed dial the number 9175551784 by pressing key P6 on the phone 61 snom 720 User Manual Configuring the Function Keys Example 4 Turning forwarding of all calls on and off The functionality Forward all redirects all incoming calls to another phone or a mailbox It is possible to configure the settings on the phone and on the web interface If you use this function frequently and or regularly you may want to be able to turn it on and off with the touch of just one key instead of going through the menu every time Change Active Id j Call Lists x status messages ABS Monitor Calls Accepted Calls fN N Call Lists 5 Change Active Id J Contacts Directory None DND Favorites Forwardall gE Ty Nun Help Kc Key Event Re LDAP Directory Retrieve CEJ Key Event e op Menu DND Missed Calls l RA Key Event E Dil VER Directory LI Kev Event A Me Mavt Antanina I Menu Accepted Calls Redial x Next Outgoing ID On the phone s web interface click on Function Keys in the menu on the left 2 Click on the drop down list of one of the context sensitive programmable function keys In our example it is the second key from the right Gei Select Fo
102. the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 13807 USA IV Den vollstandigen korrespondierenden Sourcecode der Software schickt Ihnen die snom technology AG auf Nachfrage gerne auf einem blichen Datentr ger gegen Erstattung der Herstellungskosten in H he von EUR 5 zu Der vollst ndige korrespondierende Sourcecode kann auch ber unsere Website unter http www snom com gpl_ html amp L O0 herunter geladen werden 87 App 6 GNU General Public License If requested by you the complete corresponding source code of the Software can be sent by snom technology AG on a standard data storage medium against the reimbursement of the manufacturing costs of EUR 5 per unit The complete corresponding source code of the Software can also be downloaded from our web site http www snom com gpl_ html amp L 0 V Weitere Informationen finden Sie auch unter http www snom com For further information see http www snom com snom technology AG Charlottenstr 68 71 10117 Berlin Deutschland Tel 49 30 39 83 3 0 Fax 49 30 39 83 31 11 info snom com sales snom com snom technology
103. this manual you will see the below listed symbols and notations indicating the action you need to take next Navigation key The arrows up down left and right A V lt P are used to navigate in in menus and lists Depending on the context they indicate pressing the top bottom left or right edge of the navigation key or pressing the function keys underneath the display symbols T ak or when these symbols are available Somethimes either method will work XS Symbol V To confirm actions and input Depending on the context they indicate pressing the ox A Press top edge of navigation key Press bottom edge of navigation key Press left edge of navigation key VA a Press right edge of navigation key confirmation key or the function key underneath the display symbol when this symbol is available Somethimes either method will work Symbol X To cancel actions and input Depending on the context they indicate pressing the cancel key or the function key underneath the display symbol Cancel when this symbol is available Somethimes either method will work Confirmation Navigation Cancellation key key key Menu items Represented by number and title e g 5 Maintenance Sequences of actions to be taken The character gt indicates the next step in a sequence of actions to change a setting or perform a function Example 1 gt 1 Preferen
104. tically or to have them forwarded automatically either always or under certain conditions Deny List Calls from phone numbers on this list will not ring on your phone callers will hear the busy signal For further information on placing phone numbers on the Deny List see Directory DND do not disturb mode All incoming calls will be forwarded to the number set in call forwarding when busy if there is no setting for call forwarding callers will hear the busy signal Exception Phone numbers designated VIP in your phone s directory will ring on your phone even when DND is on 1 Press Ce to activate DND 2 Press BS again to deactive DND Call forwarding For further information see 55 Rejecting anonymous calls With this setting you can make your phone reject calls from phones that are blocking or not transmitting their numbers Please note Calls from analog phone connections without caller ID will most likely be received as anonymous calls They will be rejected if you turn this function on Activating rejection of anonymous calls h St e w Ze Press C Press 2 Call Features Press 3 Incoming Calls Press 1 to change setting 1 LJ Reject anonymous to 1 Li Reject anonymous Press X for two seconds to return to the idle screen Deactivating rejection of anonymous calls h a Ae D bh Press CE Press 2 Call Features Press 3 Incoming Calls Press X for two seconds to return to the
105. unction keys The factory settings for these keys are printed on the phone s casing Other functionalities can be programmed onto them See Configuring the function keys on page 57 Factory settings Message key with LED Lit when new message is waiting on mailbox Press to retrieve messages J E Turn do not disturb DND mode on and off In DND mode incoming calls do not ring callers hear the busy signal Exception Phone numbers on your directory s VIP list see Contact Types Press key to turn DND on and off When it is on the display will say DND activated and the DND symbol replaces the SE SE that normally precedes the identity Seize bal 173 Phone directory see Directories on page 35 Opens the settings menu of the phone see Settings on page 27 Transfer key see Transferring calls on page 51 NUKE Hold key see Hold on page 48 Audio Control Keys Press the right or left edge of the key to adjust the volume e of the ringer when the phone is idle or ringing of microphone loudspeaker when in call Keys with LEDs The key lights up when the function is activated N Muting and unmuting the microphone H H Toggling between handsfree and handset mode Dialing numbers on speakerphone Accepting calls on speakersphone Toggling between headset and handset modes Note Handset mode overrides headset mode When the handset is picked up
106. ust be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION O This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and discla
107. warded to the number of the phone extension or mailbox specified as this function s target Configuring the settings on the phone See Call forwarding on page 55 Configuring the settings on the web interface If your internet telephony provider or your PBX uses codes to turn functions on and off refer to their manuals for the codes to enter in the On Code Off Code text fields or ask your administrator Setting forwarding numbers Forwarding all incoming calls 1 Open Preferences gt Call Forwarding gt Always 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without spaces or punctuation between the digits 3 Click on Apply and Save Forwarding incoming calls when the phone is busy 1 Open Preferences gt Call Forwarding gt Busy 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without spaces or punctuation between the digits 3 Click on Apply and Save 69 snom 720 User Manual Customizing the Phone Settings Forwarding incoming calls when they are not answered 1 Open Preferences gt Call Forwarding gt Timeout 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without spaces or punctuation between the digits 3 Click on Apply and Save Turning call forwarding on 1 Web interface gt Pre
108. xample Monitoring calls on screen Third example Speed dialing with a freely programmable function key with LED Fourth example Turning forwarding of all calls on and off with a context sensitive programmable function key 58 snom 720 User Manual Configuring the Function Keys Example 1 Extension monitoring and call pick up This feature makes it possible to pick up a call ringing on another extension for example when the other extension is busy or when the user is absent The prerequisites for this function are o It must be supported by the PBX o The extension whose calls you wish to pick up on your own extension must permit this function and you must both be using the same ID for this function Settings Phone s web interface gt Configuration Identity gt SIP gt Allow incoming extension monitoring on Phone s web interface gt Configuration Identity gt SIP gt Extension monitoring group ID Enter the ID into the textfield Please note The first character of the ID must not be a bracket o The extension to be monitored must be programmed onto one of the freely programmable function keys with LEDs In our example we are monitoring the number of the Sales Hotline on key P5 Context Ty Number Short Text el Speed Dial 9175551784 Important Partner Inc 1 On the phone s web interface click on Function Keys in the menu on the left Under Context of P5 select Active or one of the configured ident
109. y distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section Is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of prot

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