user manual telergy 601
Contents
1. www uktvportugal com UK S Operation Manual Telergy 601 Thank you for purchasing a UKTV Portugal IPTV system Below you find all the required information on using the system Using your IPTV Box Contents CLIENT N 1 The MENU PASSWORD a Television b Radio c TV Guide d Recordings e YouTube f Settings 2 Recording EPG a What is the EPG 3 The IPTV Remote Control button functions 4 7 day catch up 5 Terms and Conditions 6 Troubleshooting If you are having viewing problems Created by Tom Hayes PAGE 1 The MENU Press the MENU button on your IPTV remote to bring up the menu From here you will have access to all the boxes main functions You will also see the MENU screen after the box loads ALWAYS USE THE ARROW KEYS TO SCROLL AND THE OK KEY TO SELECT ANYTHING Option 1 Television Select the TELEVISION option to bring up all the available TV channels in an easy to navigate grid format Option 2 Radio Select the RADIO option to gain access to the various British Radio stations such as BBC Radio 1 2 Heart Gold etc Option 3 TV guide The TV GUIDE option is the same as pressing the EPG button on your remote It will give a list of the channels on the left of the screen and tell you what is currently playing on each channel as well as the programs that have been missed and the programs coming up on the right side of the screen Option 4 Recordings Selec2. 4 hours 1 day and pressing it again 48 hours 2 days etc etc Continue until you reach the desired day The date will appear on the program description NOTE REMEMBER YOU CAN ONLY SCROLL BACKWARDS TO A MAXIMUM OF 7 DAYS NOTE We advise all our clients to not use the settings function as this can reset the box and will result in the client having to re purchase the IPTV box ENJOY Created by Tom Hayes PAGE 5 Terms amp Conditions UK TV Portugal 1 Parties to the Agreement This agreement is made between UKTV Portugal and the party named on the order Schedule the Customer Client 2 Scope of the Agreement The Customer agrees to purchase the goods amp services referred in the Schedule the Company s service the Service on the terms set out below and contained in the schedule to this agreement the Agreement if any which together subject to any variation allowed by these conditions constitutes the whole agreement 3 Date of Agreement This Agreement is only binding on the Company when signed in acceptance by its duly authorized representative servant or agent 4 Consumer Protection Nothing in these conditions shall affect the statutory rights of the Customer 5 General a All prices quoted by the Company are based upon these conditions and reflect the limitations upon the Company s liability which they contain b Any quotation is merely an invitation to treat and no order whether based on a
3. On the main MENU scroll down to the RECORDINGS option and a list of your recordings will appear Select the recording to wish to see and it will play To exit the play mode press the MENU button on the IPTV remote EPG What is the EPG The EPG Electronic Programming Guide is a menu that will show you the programs that are playing on each channel as well as the ones that have been missed and the programs that will play later on NOTE You cannot program the EPG to record a program at a certain time Created by Tom Hayes PAGE 3 POWER BUTTON VOLUME MENU SCROLL AND SELECT BUTTONS RECORD PLAY PAUSE WHEN WATCHING RECORDINGS Created by Tom Hayes The IPTV Remote MUTE VOLUME EPG Electronic Programming Guide CHANNEL MENU BUTTON BACK 24 HOURS 24 HOURS REWIND FAST FORWARD WHEN WATCHING RECORDINGS PAGE 4 7 DAY CATCH UP The IPTV box comes with a 7 day catch up function allowing you to view programs you have missed within the last 7 days How to use the 7 day catch up function Press the EPG button on your IPTV remote or select the TV GUIDE option on the Main Menu and scroll the channel list until you find the channel with the desired program shown within the last 7 days Pressing the YELLOW BUTTON on the IPTV remote will make the EPG go back by 24 hours 1 day and pressing it again 48 hours 2 days etc etc Pressing the BLUE BUTTON you will move the EPG forward by 2
4. eplace Products which are deemed by the Company to be defective by reason of faulty material or workmanship provided that the Customer has notified the Company in writing of the defect within 12 months of the date of installation The warranty shall only cover the set top box The Company shall not be liable for any failure in the Customer s Internet connection which prevents them from being able to access the service Any device damaged due to electrical surges and spikes are not covered under the guarantee We encourage all our customers to connect the Set Top Box to their electric supply via a surge protector this will minimise the risk of the unit being damaged by electrical outages etc 17 Update Change Terms amp Conditions Customer Clients confirm that they have read understand agree and accept all the terms and conditions and as may be amended from time to time 18 Law These conditions and this contract shall be governed by and construed in accordance with the laws of England The parties hereto further agree to submit to the jurisdiction of the Courts of England and Wales Created by Tom Hayes PAGE 6 Troubleshooting If you have viewing Problems All hardware supplied by UK TV Portugal is fully covered by a Portuguese guarantee The IPTV service is supplied by a third party IPTV for you Ltd a UK registered company UK TV Portugal cannot be held responsible for content supplied by a third party Before contacting
5. ice All hardware supplied by UK TV Portugal is fully covered by a Portuguese guarantee The IPTV service is supplied by a third party IPTV for you Ltd a UK registered company UK TV Portugal cannot be held responsible for content supplied by a third party Created by Tom Hayes
6. ing to the Company expressing their desire to do so or by terminating their payment method for the Service Should the Service not be paid for it will initially be suspended by the Company Should the Customer fail to make two or more consecutive monthly payments the Company shall be obliged to terminate the Service and cancel the Agreement b The Company has the right to cancel this Agreement at any time if it shall be prevented or hindered from providing the Service by any event beyond the control of the Company The Company Shall not be under any liability to the Customer except as provided by statute Created by Tom Hayes 13 Ownership All Products supplied or installed by the Company to or to the order of the Customer shall remain the property of the Company until they have been paid for in full and value has been received through cleared funds in the Company s bank account 14 Risk The risk in the Products shall pass to the Customer upon delivery to the customer premises 15 Exclusion of Liability The Company shall not be liable in any manner whatsoever whether in contract tort misrepresentation or otherwise for any indirect or consequential loss damage or injury however caused which arise out of or in connection with the supply of or installation of the products This clause applies equally to any products supplied or installed under the terms of the guarantee 16 Warranty The Company will at its discretion repair or r
7. quotation or otherwise shall create a binding contract between the Company and the Customer until the Company has accepted such order in writing c In the absence of any special arrangement which shall not bind the Company unless made in writing and accepted in writing on the Company s behalf by a director of the Company these Conditions shall apply to all quotations given by the Company and all agreements made between the Company and the Customer and shall supersede and override any other terms and conditions proposed or stipulated in the order or otherwise by the Customer d The Company shall be under no liability whatsoever for any advice it has given or views it has expressed to the Customer whether or not such advice is given or such views expressed at the Customers request unless they confirmed in writing as part of this Agreement e The Customer must hold an up to date TV license for the UK The Company accepts no liability for the Customer s UK TV licensing 6 Order Acceptance The Customer s written order can only be validly accepted by the signature of a person duly authorized on behalf of the Company Created by Tom Hayes 7 Prices The Company reserves the right to change the Monthly Service Fee the Service Fee subscription from time to time as is necessary in line with both interest rates and inflation in the country of origin of the Service 8 Warranty The Customer warrants to be the entitled to enter into
8. t the RECORDINGS option to view your recorded programs An external device such as a USB pen or hard drive must be connected to the IPTV box in order to record and view the recordings We do not advise using the record function hence the 7 day catchup Option 5 Youtube Select this option to view Youtube videos as if you were using a tablet or computer You will need to purchase an external wireless keyboard from us to use this function Option 6 Settings Select the SETTINGS option to change settings such as time date screen resolution network settings etc We advise all clients to not change the settings unless they know what they are doing Please call or email us if you need any assistance Created by Tom Hayes PAGE 2 Recording The IPTV box allows the user to record their favourite programs to an external device such as a USB pen drive or external hard disk How to record To start recording press the red button on your remote whilst watching the channel you wish to record from you will then see a red circle appear at the top right of the screen If an external drive is not connected you will not be able to record NOTE You cannot change the channel after recording has started You cannot turn off the IPTV box when recording as it will not record however you can turn off your television set Viewing your recordings To view your recordings the external device you recorded to must be connected to the IPTV box
9. the service provider or UK TV Portugal please try the following Problem No Service at all or will not connect Turn the box off on by disconnecting the power cable Physically disconnect the power supply wait 5 seconds and then reconnect Turn box on Check that you have a blue light on your box if itis red then press the power on button on the top of your remote the light should turn blue Check you have 2 small bright LED lights one green one yellow just above the Ethernet connection at the back of the IPTV box If you have power line adaptor check that all the 3 lights are lit on both boxes Check all Ethernet and HDMI connections disconnect and reconnect all cables Check your internet connection and speed Check you have set the correct source setting on your TV ie HDIM 1 HDMI 2 AVG etc Contact UKTV Portugal for advice Problem Bad Picture Freezing Pixilation Channel loss 1 oe e a This problem predominantly occurs when your internet is very slow below2 Mbs or the internet service is fluctuating Check all your Ethernet and HDMI connections Check your internet speed using speed test on our web site www uktvportugal com Check for on screen messages on the Menu page Contact the service provider via the report a problem page on our web site This will send your query directly to the service provider in the UK Problem None of the above has solved the problem 1 Contact UKTV Portugal for adv
10. this agreement 9 Delivery of the Service a The Company shall incur no liability for delay in commencement of the Service where such delay is caused by shortage of materials or labour strikes lockouts inclement weather war Government act or omission whether local or national act of God or other reasonable cause b Any date given for the commencement of the Service given by the Company is an estimate and whilst the Company will use its best endeavours to adhere to the dates given time shall not be of the essence of this Agreement unless a Director of the Company has agreed this in writing c UK TV Portugal is the trading name of Sweet amp Mata LDA UK TV Portugal has no control over the delivery or the content on the IPTV system supplied As a reseller of the content for a UK registered company we cannot be held responsible for any loss of service for whatever reason by the service provider 10 Payment a The Customer shall pay in full for the set top box prior to delivery of the equipment by the Company b The Customer warrants that the Service Fee shall be paid promptly each month and any payment Shall be provided from their own resources and will not expect the Company to provide or procure any loan or other financing 11 Finance It is hereby agreed that this is neither a hire purchase nor a conditional sale agreement 12 Cancellation a The customer has the right to cancel this Agreement at any time either by writ
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