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hp psc 1310 series all-in

1. O user guide invent all in one Copyright 2004 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Adobe and the Acrobat logo are either registered trademarks or Adobe PDF trademarks of Adobe gt Systems Incorporated in A the United States and or other countries Portions Copyright 1989 2003 Palomar Software Inc The HP PSC 1310 Series includes printer driver technology licensed from Palomar Software Inc www palomar com Copyright 1999 2003 Apple Computer Inc Apple the Apple logo Mac Mac logo Macintosh and Mac OS are trademarks of Apple Computer Inc registered in the U S and other countries Publication number Q5763 90152 First edition February 2004 Windows Windows NT Windows ME Windows XP and Windows 2000 are U S registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The Hewlett Packar
2. user guide chapter 2 avoid jams To avoid jams remove papers from completed print or copy jobs frequently from the paper tray Excessive amounts of paper from completed print or copy jobs in the paper tray might back up into the HP psc and cause a paper jam Also for best results use recommended papers and load paper correctly For more information see recommended papers on page 15 and load letter or A4 paper on page 12 hn Q Q e a o a O D d O 5 xe hp psc 1310 series print from a camera This HP psc supports the PictBridge standard which allows you to connect any PictBridge compliant camera and print photos without using your computer Check your camera s user guide to see if it supports PictBridge capability This section contains the following topics e connect a camera on page 17 e print photos from your camera on page 17 connect a camera After you take photos with your PictBridge compliant camera you can print them immediately We recommend you connect your camera s power cable to the camera to conserve battery power 1 Turn on your camera and be sure it is in PictBridge mode Refer to your camera s user guide 2 Connect the PictBridge compliant camera to the front USB port of the HP PSC by using the USB cable that came with your camera When the camera is connected correctly the Read Status LED is illuminated The Read Status LED next to the card slots blinks green w
3. It also prevents the ink from drying out Whenever you remove a print cartridge from the HP psc store it in the print cartridge protector gt To insert a print cartridge into the print cartridge protector slide the print cartridge into the print cartridge protector at a slight angle and snap it securely into place hp psc 1310 series maintain your hp psc gt To remove the print cartridge from the print cartridge protector press down and back on the top of the print cartridge protector to release the print cartridge then slide the print cartridge out of the print cartridge protector align the print cartridges After you install or replace a print cartridge the HP psc automatically prints a print cartridge alignment sheet This might take a few moments You can also align the print cartridges at any time from the HP Director For information on accessing the HP Director see use your hp psc with a computer on page 6 Aligning the print cartridges ensures high quality output 3 Q Q lt Oo Cc 72 fe to align the print cartridges after installing a new print cartridge 1 Place the print cartridge alignment sheet face down on the left front corner of the glass Make sure the top of the sheet is on the left side as shown below 2 Press Scan The HP psc aligns the print cartridges Note During alignment the button LED blinks until the procedure is finis
4. e warranty upgrades on page 45 e returning your hp psc for service on page 46 e hewlett packard limited global warranty statement on page 46 duration of limited warranty Duration of Limited Warranty hardware and labor 1 Year Duration of Limited Warranty CD media 90 Days Duration of Limited Warranty print cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first Note The services described in the express service and warranty upgrades sections below might not be available in all locations warranty service express service To obtain HP express repair service the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first See hp customer support on page 37 for steps to take before calling Customer Support It a customer device needs a minor part replacement and these parts can normally be replaced by the customer the customer replaceable components might be serviced through expedited part shipment In this event HP will prepay shipping charges duty and taxes provide telephone assistance on replacement of the component and pay shipping charges duty and taxes for any part that HP asks to be returned The HP Customer Support Center might direct customers to designated authorized service providers who are certified by HP to service the HP product warranty upgrades Upgrade your standard f
5. hp psc 1310 series get hp psc 1310 series support Web and email support are available in the following languages Dutch English French German Italian Portuguese Spanish Swedish For all other languages support information is available in English 3 Contact your local HP dealer If your HP psc has a hardware failure take it to your local HP dealer for a solution Service is free during the limited warranty period After the warranty period you will be quoted a service charge 4 Call HP support To find the telephone number for your country region please go to www hp com support and choose your country region and language support process for Eastern Europe Middle East and Africa Follow these steps to troubleshoot the HP psc 1 Use troubleshooting information on page 59 to search for a solution 2 Visit www hp com support to Check for software updates Access online support pages Send HP an email message for answers to your questions Web and email support are available in the following languages Dutch English French German Italian Portuguese Spanish Swedish For all other languages support information is available in English 3 Call HP support See the table of support information in call elsewhere in the world on page 39 gt ge ge wn a 7 C Ke me e call elsewhere in the world The numbers listed below
6. postcards 14 print from a camera 17 self test report 29 print cartridges 28 align 33 clean contacts 35 correct one for job 32 handle 29 ink level 28 order 25 protector 32 replace 30 store 32 protector print cartridge 32 Q quality copies 20 R reduce copies 21 regulatory notices 51 Australian statement 52 declaration of conformity European Union 53 declaration of conformity U S 54 FCC statement 52 ger uschemission 52 Korean statement 53 notice to users in Canada 52 regulatory model identification number 51 VCCI 2 Japan 53 replace print cartridges 30 report self test 29 return your HP PSC 41 S scan cancel 24 from the front panel 23 self test report 29 send a photo Macintosh 57 use a scanned image 57 ship your HP PSC 41 size copies 21 software use your hp psc with a computer 6 sounds from the HP PSC 36 speed copy 20 status lights 3 stop copy 22 scan 24 support 37 T technical information copy specifications 50 environmental specifications 50 paper specifications 49 photo memory card specifications 50 physical specifications 50 power specifications 50 print margin specifications telephone numbers customer support 37 troubleshooting essential icons 61 62 63 hardware and software installation 59 hardware installation 64 HP Instant Share Windows 65 66 installation 59 operations 65 software installation 60 U USB c
7. to replace a print cartridge The ink level supply shows an approximation of the amount of ink remaining in the print cartridges Checking the ink levels can only be done from the HP Director to check the ink level for Windows users 1 From the HP Director choose Settings choose Print Settings and then choose Printer Toolbox 2 Click the Estimated Ink Levels tab The estimated ink levels appear for the print cartridges to check the ink level for Macintosh users 1 From the HP Director choose Settings and then choose Maintain Printer 2 If the Select Printer dialog box opens select your HP psc and then click Utilities 3 From the list select Ink Level The estimated ink levels appear for the print cartridges hp psc 1310 series maintain your hp psc print a self test report If you are experiencing problems with printing print a Self Test Report before you replace the print cartridges 1 Press and hold down Cancel 2 Press Start Copy Color The HP psc prints a Self Test Report which might indicate the source of any problems you might be having Black bar ee 3 Q z 5 Q oe pe Roe iis c gt ge ge 72 e Black and tri color cartridges installed Color blocks ER SEI STS zes ESRT z rahe A AB Tri color and photo cartridge installed 3 Check the color blocks for streaking or white lines Missing color blocks might indicate that the tri color print
8. PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS 2 mm Q gt p lt O 3 fe e O gt chapter 9 c Re Em e s 2 a x e gt hp psc 1310 series technical information The technical specifications for your HP psc are provided in this section Also international regulatory information for your HP psc is supplied in this section This section contains the following information e paper specifications on page 49 e physical specifications on page 50 e power specifications on page 50 e physical specifications on page 50 e environmental specifications on page 50 e environmental product stewardship program on page 50 e regulatory notices on page 51 paper specifications paper tray capacity type paper weight quantity Plain paper 20 to 24 lb 100 75 to 90 gsm Legal paper 100 200 gsm Envelopes 10 75 to 90 gsm Transparency film 20 20 4 by 6 inch 145 b 10 by 15 cm Photo 236 gsm Maximum capacity print margin specifications leading edge trailing edge sheet paper or transparency film U S Letter Legal 06 inch 1 5 mm 25 inch 6 4 mm ISO A4 07 inch 1 8 mm 13 inch 3 2 mm Envelopes 50 inch 12 7 mm Cards 07 inch 1 8 mm 13 inch 3 2 mm D a er gt a 2 5 fe Q e gt c 2 p
9. References to our online troubleshooting help are provided for operational topics This section contains the following e installation troubleshooting on page 59 e operational troubleshooting on page 65 installation troubleshooting z O D 74 gt O O y 5 co Installation and configuration troubleshooting tips are included in this section for some of the most common issues associated with HP psc software and hardware installation and HP Instant Share This section contains the following topics e hardware and software installation troubleshooting on page 59 e hp instant share setup troubleshooting on page 65 hardware and software installation troubleshooting If you encounter a software or hardware problem during installation see the topics below for a possible solution During a normal installation of the HP psc software the following things occur The HP psc CD ROM runs automatically when the CD ROM is inserted e The software installs e Files are copied to your hard drive e You are requested to plug in the HP psc e A green OK and check mark appear on an installation wizard screen e You are requested to restart your computer might not occur in all cases e The registration process runs If any of these things do occur there might be a problem with the installation To check the installation on a PC verity the following Start the director and check to make sure the following icons appear sc
10. Your HP PSC is processing Wait for your HP PSC to Light is Light is on Light is on blinking a print scan or finish processing the job maintenance job Light is Your HP PSC is processing Wait for your HP PSC to blinking blinking a black and white copy finish processing the job job Light is Light is on Light is Your HP PSC is processing Wait for your HP PSC to blinking blinking a color copy job finish processing the job Blinks faster Light is on Light is on Your HP PSC is busy doing Wait for the current job for 3 seconds or blinking or blinking another task to be completed before Light is on and then starting another job stays illuminated In addition to providing information about current tasks the lights on the front panel can also indicate error conditions Review the graphic and the table below to become familiar with the front panel status lights that provide information about error conditions that your HP PSC is currently experiencing On Resume Check Print Cartridge Check Paper Cancel If the On light Check Print Cartridge light Check Paper light and Start Copy Black and Start Copy Color lights are all flashing do the following 1 Verify that the front panel overlay is attached to the HP PSC 2 Turn your HP PSC off and on by disconnecting the power cord and reconnecting on light check print explanation what to do green cartridge light Rapid Light is off L
11. are current as of the publication date of this guide For a list of current international HP Support Service numbers go to the following website and choose your own country region or language www hp com support You can call the HP support center in the following countries regions If your country region is not listed contact your local dealer or nearest HP Sales and Support Office to find out how to obtain services Support service is free during the warranty period however your standard long distance phone charges will apply In some cases a flat fee per single incident will also apply For phone support in Europe please check for the details and conditions of phone support in your country region Go to the following website www hp com support user guide allem e Q Q 72 W 72 Q Q AS chapter 8 Alternatively you can ask your dealer or call HP at the phone number provided in this booklet As part of our constant efforts to improve our phone support service we advise you to check our website on a regular basis for new information regarding service features and delivery country region hp technical support country region hp technical support Algeria 61 56 45 43 Malaysia 1 800 805405 Argentina 54 11 4778 8380 Mexico 01 800 472 6684 0 810 555 5520 Australia 61 3 8877 8000 Mexico Mexico City 55 5258 9922 1902 910 910 Austria www hp com support Morocco 22 4047 47 Ba
12. material safety data sheets 51 ozone production 50 paper use 51 plastics 51 protecting 50 recycling program 51 essential icons 61 62 63 F fast copy quality 20 fit to page 21 front panel overview status lights 3 G glass cleaning 27 greeting cards load 15 H Hagaki cards 14 help vii HP customer support 37 HP Director e mail option Macintosh 58 HP Instant Share access Windows 56 use your hp psc with a computer 6 HP distribution center 43 HP Instant Share Address Book 58 overview 55 simplitied approach 55 use a scanned image 56 HP Instant Share Windows setup troubleshooting 65 use troubleshooting 66 ink cartridges 28 ink level 28 L labels load 15 lid backing clean 27 lights status 3 load A4 paper 12 avoid paper jams 16 envelopes 14 greeting cards 15 Hagaki cards 14 HP Premium Paper 15 labels 15 letter paper 12 originals 11 postcards 14 recommended papers 15 M maintenance align print cartridges 33 clean glass 27 clean the exterior 28 clean the lid backing 27 ink level 28 replace print cartridges 30 self test report 29 sounds 36 N number of copies copy 20 Index O order media 25 other supplies 25 print cartridges 25 P paper load 11 order 25 recommended types 15 set type 15 phone numbers customer support 37 photos borderless copies 20 PictBridge connect a camera 17 print from a camera 17
13. not listed for your country region contact your nearest authorized HP dealer for help get support and other information from the Internet If you have Internet access you can get more information from the HP website at www hp com support This website offers technical support drivers supplies and ordering information hp customer support Software programs from other companies might be included with your HP psc If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company gt ge ge wn A 7 C Ke me e If you need to contact HP Customer Support do the following before you call 1 Make sure that a Your HP psc is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the paper tray 2 Reset your HP psc a Turn off the HP psc by using the On Resume button located on the front panel b Unplug the power cord from the back of the HP psc c Plug the power cord back into the device d Turn on the HP psc by using the On Resume button 3 For more information go to the HP website at www hp com support 4 Ifyou are still experiencing problems and need to speak with an HP Customer Support Representative Have the specific name of your HP psc as it appears on the device available Have your serial number and service ID ready To view your seria
14. on the Web use this feature to select an HP website HP Help use this feature to select a source for help with your HP psc 8 Settings use this feature to change device settings open the hp director using Macintosh OS 9 In Macintosh OS 9 the HP Director is launched automatically during the HP Image Zone software installation and the HP Director appears as an alias on the desktop Use one of the following methods to launch the HP Director gt Double click the HP Director alias on the desktop gt Double click HP Director in the Applications Hewlett Packard HP Image Zone Software HP Director folder The HP Director displays only the icons that pertain to the selected device For more information see the onscreen hp image zone help that came with your software The following figure shows some of the features available through the HP Director for Macintosh OS 9 Consult the legend for a brief explanation of specific features Note The HP Director graphic below might appear differently on your computer The HP Director is customized based on the HP device thot is selected If your device is not equipped with a particular feature such as fax capability then the icon for that feature will not display in the HP Director on your computer Some HP devices might show additional buttons that are not shown below HF Director Select Device psc 1310series scan Picture Sean document Make Copies HF Gallery fe
15. or is not a supported image type on the HP PSC Check the image on the camera and refer to your camera s user guide for supported image types The HP PSC accepts photos in jpeg format Refer to your camera s user guide to set the image type for your photos No photos are e You may need to select photos on your camera before you can print printing them Refer to your camera s user guide and select the photos you want to print 66 hp psc 1310 series Numerics 4 by 6 inch 10 by 15 cm borderless copies 20 photo paper 14 A align print cartridges 33 B best copy quality 20 borderless photos copy 20 C camera PictBridge connect 17 print 17 cancel copy 22 scan 24 cartridges 28 align 33 clean contacts 35 handle 29 ink level 28 order 25 replace 30 store 32 clean exterior 28 glass 27 lid backing 27 print cartridge contacts 35 copy black and white originals 19 borderless photos 20 color originals 19 enlarge 21 number of copies 20 photos 20 photos onto letter paper 21 quality 20 reduce 21 speed 20 customer support 37 Australia 41 Eastern Europe Middle East and Africa 39 Index Japan 38 Korea 38 North America 38 outside U S 39 web site 37 Western Europe 38 D Digital Imaging Monitor icon 63 E enlarge copies 21 envelopes load 14 environment energy consumption 50 environmental product stewardship program 50 inkjet supplies recycling 51
16. page as shown below reduce an original to prevent unwanted cropping of text or images around the margins or reduce or enlarge an original to create a borderless 4 by 6 inch 10 by 15 cm photo Make sure that the glass and lid backing are clean Load your original face down on the left front corner of the glass If you are copying a photo position the photo on the glass so the long edge of the photo is along the front edge of the glass as shown below chapter 4 3 Press the Size button to select Fit to Page 4 Press Start Copy Black or Start Copy Color stop copying gt To stop copying press Cancel on the front panel The HP psc immediately stops printing and releases the paper hp psc 1310 series use the scan features Scanning is the process of converting pictures and text into an electronic format for your computer You can scan photos and text documents Because the scanned image or text is in an electronic format you can bring it into your word processor or graphics software program and modify it to suit your needs You can do the following e Scan photos of your kids and e mail them to relatives create a photographic inventory of your house or office or create an electronic scrapbook Scan text from an article into your word processor and quote it in a report saving you a lot of retyping To use the scan features your HP psc and computer must be connected and t
17. photo paper in the paper tray and then use the Paper Type button to select Photo You might also want to use the photo print cartridge for superior print quality With the tri color and photo print cartridges installed you have a six ink system See use a photo print cartridge on page 36 for more information 1 Load your original photo face down on the left front corner of the glass Position the photo on the glass so the long edge of the photo is along the front edge of the glass hp psc 1310 series 2 5 use the copy features Load 4 by 6 inch 10 by 15 cm tabbed photo paper print side down in the paper tray with the tab facing out towards you If your original is not 4 by 6 inches 10 by 15 cm press the Size button to select Fit to Page The HP psc will resize the original to 4 by 6 inches 10 by 15 cm to create a borderless copy Press the Paper Type button to select Photo This tells the HP psc that you have photo paper loaded in the paper tray When printing onto photo paper the HP psc automatically copies your original in Best quality mode Press Start Copy Black or Start Copy Color reduce or enlarge an original to fit the paper loaded user guide Use Fit to Page when you want to automatically enlarge or reduce your original to fill the printable area of the paper size loaded in the paper tray For example you can use Fit to Page to enlarge a small photo to fit within the margins of a full size
18. the setup instructions for information about attaching the front panel cover chapter 1 O O NO ON PW feature purpose 1 On Resume turns the HP psc on and off Also resumes a copy or print job after a jam or other error If the HP psc is in an error state you can turn it off by pressing On Resume for 3 seconds Warning When the HP psc is off a minimal amount of power is still supplied to the device Unplug the power cord to completely disconnect the power supply to the HP psc 2 Check Paper lights up to indicate the need to load paper or remove a paper jam 3 Check Print Cartridge lights up to indicate the need to reinsert or replace the print cartridge or close the print carriage access door Cancel stops a job or exits button settings Copies 1 9 changes the number of copies for a copy job Size changes the copy image size to either 100 or Fit to Page Paper Type changes the paper type to Plain or Photo Start Copy Black starts a black and white copy O COINIo Oa amp Start Copy Color starts a color copy O Scan starts a scan of an original from the glass hp psc 1310 series quick start PictBridge camera port overview Your HP PSC supports the PictBridge standard The PictBridge port allows you to connect any PictBridge compliant camera to the HP PSC with a USB cable and print your photos without using the computer Note Do not use this port to connect your HP PSC to you
19. to part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Class B limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Product Regulations Manager Hewlett Packard Company San Diego 858 655 4100 The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Gover
20. to the HP Director and click Help For Macintosh users Go to the HP Director and click Help then click hp image zone help User Guide The User Guide you have in your hands contains information on using your HP psc and provides additional troubleshooting assistance for the installation process The User Guide also contains information on how to order supplies and accessories technical specifications support and warranty information Troubleshooting help To access troubleshooting information For Windows users In the HP Director click Help Open the Troubleshooting book in the HP Image Zone Help then follow the links to general troubleshooting as well as links to Troubleshooting help that is specific to your HP psc Troubleshooting is also available from the Help button that appears on some error messages For Macintosh users Open the Apple Help Viewer click hp image zone help then click hp psc 1310 series There is also a Troubleshooting chapter available in this User Guide Internet help and If you have Internet access you can get more information from the technical support HP website at www hp com support The website also provides answers to frequently asked questions Readme file After you install your software you can access the Readme file if any from either the HP PSC 1310 Series CD ROM or the HP PSC 1310 Series program folder A Readme file contains late breaking information that does not appear in the User Guide
21. you are wet 6 Install the product securely on a stable surface 7 Install the product in a protected location where no one can step on or trip over the line cord and where the line cord will not be damaged If the product does not operate normally see the online Troubleshooting help 9 No operator serviceable parts inside Refer servicing to qualified service personnel 10 Use in a well ventilated area contents UCE SOT oo nvne 53404045 riteni 4404045 ka 8 SOs ese 1 front panel overview eee eens PictBridge camera port overview 0 0 ce eee 3 front panel status lights 2 eee 3 use your hp psc with a computer 6 ee ee 6 load originals and load paper 0c cece eeee 11 load originals 2 02 eentee onda cautdoudedwan ot Ko oeeue ews 11 load an original photo on the glass 2 ee 12 load letter or A4 paper eens 12 load envelopes 6 eee eee eens 14 load postcards Hagaki cards or 4 by 6 inch 10 by 15 cm photo paper 14 recommended papers 0 0 ee eee eens 15 load other types of paper in the paper tray 0005 15 set the paper type 6 eee ee 15 Void JAMS 2etceceded dea ceceuseGensees bape a a d eE ara 16 print from a camera 1 ee cee eee eee teens 17 conned o Camel 6 wee ey Khe EN Ee Re Ae Ede eo ERS ENESA 17 print photos from your CAMErA 2 ee 17 use the copy features 0 cece eee eee eens 19 make copies becewbadddonude oSuaddtesbaces bucw
22. 9 Sweden www hp com support Guatemala 1800 995 5105 Switzerland www hp com support Hong Kong 85 2 3002 8555 Taiwan 886 2 27 17 0055 0800 010 055 Hungary 1 382 1111 Thailand 66 2 661 4000 Indio 1 800 7112884 91 11 682 6035 Indonesia 6221 350 3408 Tunis 71 89 12 22 Israel owawa fw 380 44 4903520 Jamaica roao07112884 Unied Kingdom www hp com support japa 0570 000 511 Ued eucla 01 800 4746 8368 81 3 3335 9800 Jordan 971 4 883 8454 Venezuela Caracas 502 207 8488 Korea 82 1588 3003 Vienam 84 8 823 4530 Kuwait 971 4 883 8454 W Africa for countries not 351 213 17 63 80 gt ge ge wn A 7 C Ke me e already listed lebanon 971 4 883 8454 Yemen 4971 4 883 8454 French www hp com support German This Call Center supports French speaking customers from the following countries regions Morocco Tunisia and Algeria Luxembourg Luxembourg call in Australia post warranty If your product is not under warranty you can call 03 8877 8000 A per incident out of warranty support fee of 27 50 inc GST will be charged to your credit card You can also call 1902 910 910 27 50 charged to your phone account from 9 00 A M to 5 00 P M Monday through Friday Charges and support hours are subject to change without notice prepare your hp psc for shipment If after contacting HP Customer Support or returning to the point of purchase you are reque
23. C and carries the CE marking accordingly e The product was tested in a typical configuration European Contact for regulatory topics only Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 D 71034 B blingen Germany FAX 49 703 1 14 3143 US Contact Hewlett Packard Co 16399 W Bernardo Dr San Diego CA USA 92127 c 2 p Co 2 H 9 9 hp psc 1310 series hp instant share setup and use HP Instant Share makes it easy to send photos that family and friends can view Just take a photo or scan an image select the photograph or image and use the software on your computer to forward the media to an e mail destination You can even upload your photos depending on your country region to an online photo album or an online photo finishing service gt me Ss 4 Q gt N gt Q p E D A With HP Instant Share family and friends always get photos they can view no more large downloads or images that are too big to open An e mail with thumbnail images of your photos is sent with a link to a secure Web page where your family and friends can easily view share print and save your pictures Note Some operating systems do not support HP Instant Share but you can still use your HP Director software to send a photo to family and friends as an e mail attachment For more information see send a photo or image using your hp psc Macintosh on page 57 This section contains t
24. Co 2 H 9 9 chapter 10 The writing area is offset from center by 21 inches 5 4 mm which causes asymmetric top and bottom margins physical specifications e Height 6 68 inch 16 97 cm e Width 16 76 inch 42 57 cm e Depth 10 20 inch 25 91 cm e Weight 10 lb 4 53 kg power specifications e Power consumption 80 W maximum e Input Voltage AC 100 to 240 V 1 A 50 60 Hz grounded e Output Voltage DC 32 V 940 mA 16 V 625 mA environmental specifications e Recommended Operating Temperature Range 15 to 32 C 59 to 90 F e Allowable Operating Temperature Range 5 to 40 C 41 to 104 F e Humidity 15 to 85 RH non condensing e Non operating Storage Temperature Range 4 to 60 C 40 to 140 F e In the presence of high electromagnetic fields it is possible the output from the HP psc might be slightly distorted e HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields environmental product stewardship program protecting the environment Hewlett Packard is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment For more information visit HP s Commitment to the Environment website at www hp com hpinfo globalcitizenship environment index
25. HP Instant Share The Go Online screen appears in the Work area Click Next The One Time Setup Region and Terms of Use screen appears Select your country region from the drop down list Read the Terms of Service select the agree check box and click Next The Select an HP Instant Share Service screen appears Select HP Instant Share E mail send images through e mail Click Next At the Create HP Instant Share E Mail screen complete the To From Subject and Message fields hp psc 1310 series 12 13 14 hp instant share setup and use Note To open and maintain an e mail address book click Address Book register with HP Instant Share and obtain a HP Passport Note To send your e mail message to multiple addresses click How to e mail multiple people Click Next The Add Captions screen appears Enter a caption for your digital image and then click Next Your image is uploaded to the HP Instant Share services website After the image is uploaded the Photos E mailed screen appears Your e mail is sent with a link to a secure Web page that stores your image for 60 days Click Finish The HP Instant Share website opens in your browser From the website you can select an image and choose from a number of y g processing options send a photo or image using your hp psc Macintosh If your HP psc is connected to a Macintosh you can send a photo or image to anyone with an e mail account You can i
26. Image Zone 6 Scan Document use this feature to scan text and display it in the selected text editing software program 7 Make Copies use this feature to display the Copy dialog box where you can select the copy quality number of copies color size and then start a copy 8 HP Image Zone use this feature to display the HP Image Zone where you can view and edit images print photos in multiple sizes make and print a photo album share images through e mail or a website or make a multimedia CD 9 Creative Ideas use this feature to learn about creative ways to use your HP psc 10 HP Shopping use this feature to shop for HP products 11 Software Update use this feature to check for software updates for your HP psc 12 Click this arrow to display tool tips that explain each of the HP Director options user guide chapter 1 open the hp director for Macintosh users Use one of the following methods to launch or access the HP Director depending on which Macintosh OS you are using open the hp director all in one using Macintosh OS X If you are using Macintosh OS X the HP Director All in One is launched automatically during the HP Image Zone software installation and causes the HP Director All in One icon to be created in the Dock for your device Access the device capabilities via the HP Director menu that is associated with the HP Director All in One icon Tip If you do not want the HP Director to launc
27. Press Scan A preview image of the scan appears in the HP Scan window on the computer where you can edit it For more information about editing a preview image see the onscreen hp image zone help that came with your software Make any needed edits to the preview image in the HP Scan window When you have finished click Accept The HP psc sends the scan to the HP Image Zone which automatically opens and displays the image After you have edited the scanned image select it Note The HP Image Zone has many editing tools that you can use to edit your image and achieve the results you want For more information see the onscreen hp image zone help that came with your software Click the HP Instant Share tab To use HP Instant Share go to step 5 in access hp instant share from the hp director on page 56 access hp instant share from the hp director This section addresses how to use the HP Instant Share e mail service The terms photo and image are both referred to as image in this section For more information on using the HP Director see the onscreen hp image zone help that came with your software 1 2 10 11 Open the HP Director From the HP Director click HP Image Zone The HP Image Zone appears Select an image from the folder in which it is stored Note For more information see the onscreen hp image zone help that came with your software Click the HP Instant Share tab In the Control area click Start
28. RD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES local law user guide This Limited Warranty Statement gives the Customer specific legal rights The Customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country region to country region elsewhere in the world To the extent this Limited Warranty Statement is inconsistent with local law this Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Statement may not apply to the Customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may Preclude the disclaimers and limitations in this Statement from limiting the statutory rights of a consumer e g the United Kingdom Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or Grant the Customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS LIMITED WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY
29. You can make copies by using the front panel of your HP psc or by using the HP Director software on your computer Copy features are available through either method However the software offers additional copy features that are not available from the front panel All copy settings that you select on the front panel are reset two minutes after the HP psc completes the copy This section contains the following topics e make a copy on page 19 e adjust copy speed or quality on page 20 e set the number of copies on page 20 make a copy 1 Load your original face down on the left front corner of the glass If you are copying a photo position the photo on the glass so the long edge of the photo is along the front edge of the glass For more information see load originals on page 11 2 Press Start Copy Black or Start Copy Color The HP psc makes an exact copy of your original using Best quality mode Tip You can also use the Paper Type and Scan buttons to make Fast dratt quality copies or you can use the Size button to reduce or enlarge an original to fit a specific paper size For more information on these options see the following topics adjust copy speed or quality on page 20 reduce or enlarge an original to fit the paper loaded on page 21 chapter 4 adjust copy speed or quality The HP psc automatically copies in Best mode This produces the highest quality copies for all paper However you can manually overri
30. able installation 65 W warranty duration 45 service 45 statement 46 upgrades 45 hp psc 1310 series Visit the hp psc information center It has everything you need to get the most value from your HP psc e Technical Support Supplies and Ordering Information e Project Tips Ways to Enhance Your Product www hp com support Copyright 2004 Hewlett Packard Development Company L P amp Printed on recycled paper Printed in country Q5763 90152
31. actory warranty to a total of three years with the HP SUPPORTPACK Service coverage begins on product purchase date and the pack must be purchased within the first 180 days after product purchase If during your technical support call it is determined that you need a replacement product then HP will ship you this product next business day free of charge Available in U S only For more information please call 1 888 999 4747 or visit the HP website www hp com go hpsupportpack 2 mm Q gt p lt O 3 fe e O gt chapter 9 Outside the U S please call your local HP Customer Support office See call elsewhere in the world on page 39 for a list of international Customer Support numbers returning your hp psc for service Before returning your HP PSC for service you must call HP Customer Support See hp customer support on page 37 for steps to take before calling Customer Support hewlett packard limited global warranty statement extent of limited warranty Hewlett Packard HP warrants to the end user customer Customer that each HP PSC product Product including related software accessories media and supplies shall be free from defects in material and workmanship for the duration which begins on the date of purchase by the Customer For each software Product HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of
32. an picture scan document and hp image zone For information about starting HP Director see use your hp psc with a computer on page 6 If the icons do not appear immediately you might need to wait a few minutes for the HP psc to connect to your computer Otherwise see Some of the icons are missing in the hp director on page 62 e Open the Printers dialog box and check to see that the HP psc is listed e Look at the task tray for an HP psc icon This indicates that the HP psc is ready chapter 12 gem SR 0998 t Bene Bere ewe ee OS s Task Tray 5 re re at 74 2 Mo o p software installation troubleshooting Use this section to solve any problems you might encounter while installing the HP psc software problem possible cause and solution When insert the CD follow these steps ROM into my 1 From the Windows Start menu choose Run computer s CD ROM deai 2 In the Run dialog box enter d setup exe if your CD ROM drive is not assigned to drive letter d use the appropriate drive letter and happens PP then click OK The minimum system Your system does not meet the minimum requirements to install the checks screen software Click Details to see what the specific problem is Then correct appears during the problem before attempting to install the software installation 60 hp psc 1310 series troubleshooting information problem possible cause and solution A red X or
33. any Product shall be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of a Product and does not cover any other problems including those which arise as a result of a improper maintenance or modification b software accessories media or supplies not provided or supported by HP or c operation outside the Product s specifications For any hardware Product the use of a non HP print cartridge or a refilled print cartridge does not affect either the warranty to the Customer or any HP support contract with the Customer However if Product failure or damage is attributable to the use of a non HP or refilled print cartridge HP shall charge its standard labor and materials charges to service the Product for the failure or damage If HP receives during the applicable warranty period notice of a defect in any Product HP shall either repair or replace the defective Product at HP s option Where labor charges are not covered by HP s limited warranty repairs shall be at HP s standard charges for labor It HP is unable to repair or replace as applicable a defective Product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the Product HP shall have no obligation to repair replace or refund until the Customer returns the defective Product to HP Any replacement product may be ei
34. ature purpose Scan Picture use this feature to scan an image and display it in the HP Gallery 2 c A A 7 ie Q chapter 1 feature purpose 2 Select Device use this pull down list to select the HP device you want to use 3 Scan document use this feature to scan text and display it in the selected destination text editing software program 4 Make Copies use this feature to make a copy in black and white or color 5 HP Gallery use this feature to display the HP Gallery to view and edit images 6 Settings use this pull down list to provide access to device settings hp psc 1310 series load originals and load paper You can copy and scan originals loaded on the glass You can also print and copy onto a variety of paper types and paper sizes It is important that you choose the right paper and make sure that it is loaded correctly and not damaged This section contains the following topics e load originals on page 11 e load an original photo on the glass on page 12 e load letter or A4 paper on page 12 e load envelopes on page 14 e load postcards Hagaki cards or 4 by 6 inch 10 by 15 cm photo paper on page 14 O Q Q o 2 gt 2 N Ro ae fe D e recommended papers on page 15 e load other types of paper in the paper tray on page 15 e set the paper type on page 15 e avoid jams on page 16 load originals Review the procedure below for loading origina
35. by refurbishing and reselling some of its most popular products This HP product contains the following materials that might require special handling at end of life Lead in solder hp inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information see the following HP website www hp com hpinfo globalcitizenship environment recycle inkjet html regulatory notices The HP psc is designed to meet the regulatory requirements for your country region regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0319 This regulatory number should not be confused with the marketing name HP PSC 1310 Series or product numbers Q5765A Q5766A Q5767A Q5768A Q5769A Q5770A Q577 1A Q5772A D a er gt a 2 5 fe Q e gt user guide c 2 p Co 2 H 9 9 chapter 10 FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant
36. cartridge is out of ink You might need to clean or replace your print cartridges Streaks might indicate clogged nozzles or dirty contacts You might need to clean the print cartridges Do not clean with alcohol For information on replacing ink cartridges see replace the print cartridges on page 30 and for information on cleaning print cartridges see clean the print cartridge contacts on page 35 handle print cartridges Before you replace a print cartridge you should know the part names and how to handle the print cartridge user guide chapter 7 Copper colored contacts Plastic tape with pink pull tab Ink nozzles must be removed under tape Do not touch the copper colored contacts or the ink nozzles replace the print cartridges Q N Q Q ten O gt 5 am fe The HP psc notifies you when you need to replace your print cartridges Replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges For more information on ordering replacement print cartridges see order print cartridges on page 25 1 Turn on the HP psc and then lower the paper tray to access the print carriage access door 2 Open the print carriage access door by lowering the handle The print carriage moves to the center of the HP psc Push down Pe haniage Print carriage Paper tray access door 3 Atter the carriage stops m
37. cartridges hp reorder number HP 27 black inkjet print cartridge 10 ml C8727AN HP 28 tri color inkjet print cartridge 8 ml C8728AN HP 56 black inkjet print cartridge 19 ml C8756AN HP 57 tri color inkjet print cartridge 17 ml C8757AN HP 58 photo inkjet print cartridge 17 ml C8758AN Get more information about print cartridges from the HP website www hp com Choose your country region and then select Buy or Shopping order other supplies To order other supplies such as HP psc software a copy of the printed User Guide a Setup Poster or other customer replaceable parts call the appropriate number e In the U S or Canada dial 1 800 HP INVENT 1 800 474 6836 e n Europe dial 49 180 5 290220 Germany or 44 870 606 9081 U K N Q Q N Saws 7 2 e chapter 6 To order HP psc software in other countries regions call the phone number for your countries regions The numbers listed below are current as of the publication date of this guide For a list of current ordering numbers go to the following website and choose your own country region or language www hp com support country region Asia Pacific Australia New Zealand South Africa U S and Canada number for ordering 65 272 5300 61 3 8877 8000 0800 441 147 27 O 11 8061030 1 800 HP INVENT 1 800 474 6836 hp psc 1310 series maintain your hp psc 7 The HP psc requires little maintenance Sometimes you might want to c
38. d Company shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Note Regulatory information can be found in this User Guide It is not lawful in many places to make copies of the following items When in doubt check with a legal representative first e Governmental paper or documents Passports Immigration papers Selective service papers Identification badges cards or insignias e Governmental stamps Postage stamps Food stamps e Checks or drafts drawn on Governmental agencies e Paper currency traveler s checks or money orders e Certificates of deposit e Copyrighted works safety information Warning To prevent tire or shock hazard do not expose this product to rain or any type of moisture Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Warning Potential shock hazard 1 Read and understand all instructions in the Setup Poster 2 Use only a grounded electrical outlet when connecting the device to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Do not install or use this product near water or when
39. de this setting to copy in Fast mode This produces copies more quickly and saves ink The text is of comparable quality to copies produced using Best mode but the graphics might be of lower quality to make a copy from the front panel using the fast setting 1 Load your original face down on the left front corner of the glass 2 Press the Paper Type button to select Plain Note In order to make a copy using Fast mode you must select Plain as the Paper Type If the Paper Type is set to Photo the HP psc will always copy in Best mode 3 Press and hold down the Scan button and then press Start Copy Black or Start Copy Color set the number of copies 1 Load your original face down on the left front corner of the glass 2 Press Copies to increase the number of copies up to a maximum of 9 and then press Start Copy Black or Start Copy Color perform special copy jobs In addition to standard copying your HP psc can copy photos and automatically enlarge or reduce your original to fit a specific paper size This section contains the following topics e make a 4 by 6 inch 10 by 15 cm borderless copy of a photo on page 20 e reduce or enlarge an original to fit the paper loaded on page 21 For information on copy options that are available in the HP Director see the onscreen hp image zone help that came with your software make a 4 by 6 inch 10 by 15 cm borderless copy of a photo For the best quality when copying a photo load
40. dne de 19 perform special copy jobs 1 0 0c eee 20 SOP COPYN a ee a ee ee ee ne ee a i ee ee a 22 use the scan features cece cee eee e eee eee 23 scan aN Original 264 en44ue cee neenecde bes dseee Gunseae 23 SIOP SCONNING ooa 24 ge a re er ee ee ee 25 order Medid se 52e4e54tuerne ce pee are hd eeeeeedaen esas 25 order print cartridges 1 anaa auaa a 25 order other supplies 2 6 0 ee eee 25 maintain your hp psc 0 2 ccc e cece cee cece eeees 27 clean the glass 2 6 eee eee 27 clean the lid backing 1 0 eee 27 clean the exterior n n nnna 28 work with print cartridges noaa aana aa 28 self maintenance sounds 000 ee eee eee 36 get hp psc 1310 series support cece eee eee 37 get support and other information from the Internet 37 hp customer support 0 0 0 0 ee eee ene 37 contents 10 11 12 prepare your hp psc for shipment 0 0000 ce eee aaa 4 hp distribution center 6 eee eee 43 warranty information 0 eee eee e eee eee eens 45 duration of limited warranty 0 0 ce eee 45 Warranty Service oaaae aaua owe owe Od Sod eee ede ee 45 warranty upgrades n naaa a ee ee ee 45 returning your hp psc for service 2 ee eee 46 hewlett packard limited global warranty statement 46 technical information 0 c cece eee eee eens 49 paper specifications o eee eee 49 phy
41. f the print carriage access door for information on installing the print cartridges 7 Close the print carriage access door Within a few minutes a print cartridge alignment page prints You will need to align the print cartridges For information on aligning the print cartridges see align the print cartridges on page 33 use a photo print cartridge Q 74 Q Q O gt 5 pes e You can optimize the quality of the photos you print with your HP psc by purchasing a photo print cartridge Remove the black print cartridge and insert the photo print cartridge in its place With the tri color print cartridge and photo print cartridge installed you have a six ink system which provides enhanced quality photos When you want to print regular text documents swap the black print cartridge back in Use a print cartridge protector to keep your print cartridge secure when it is not being used For more information on using the print cartridge protector see use a print cartridge protector on page 32 and for more information on replacing print cartridges see replace the print cartridges on page 30 For more information on purchasing a photo print cartridge see order print cartridges on page 25 use a print cartridge protector When you purchase a photo print cartridge you will receive a print cartridge protector The print cartridge protector is designed to keep your print cartridge secure when it is not being used
42. g the paper too far into the HP psc might cause multiple sheets of paper to be fed through the print mechanism or cause a paper jam 5 Slide the paper width guide in until it stops at the edge of the paper Make sure that the paper stack lies flat in the paper tray and fits under the tab of the paper width guide user guide chapter 2 load envelopes Use the print feature of your word processing software to print to envelopes with your HP PSC Use envelopes for printing only copying on to an envelope is not recommended Do not use shiny or embossed envelopes or envelopes that have clasps or windows You can load the paper tray with one or multiple envelopes Note Consult the help files in your word processing software for details on how to format text for printing on envelopes 1 Remove all paper from the paper tray 2 Slide an envelope into the tray with the envelope flap up and to the left print side down until it stops Do not force the envelope in too far Tm Q Q e Q o 2e e D a 5 ae 3 Adjust the paper width guide against the envelope Be careful not to bend the envelope Do not overload the paper tray when loading multiple envelopes Make sure the stack of envelopes is no higher than the top of the paper width guide load postcards Hagaki cards or 4 by 6 inch 10 by 15 cm photo paper The following is the procedure for
43. h automatically each time you start your Macintosh you can change this setting in the HP Director Settings menu To display the HP Director menu gt In the Dock click the HP Director All in One icon for your device The HP Director menu appears as shown below Refer to the legend for a brief description of the HP Director features Note If you install more than one HP device an HP Director icon for each device is appears in the Dock For example if you have an HP scanner and an HP psc installed two HP Director icons are present in the Dock one for the scanner and one for the HP psc However if you installed two of the same kind of device for example two HP psc devices only one HP Director icon is displayed in the Dock to represent all devices of that kind psc 1310 series Scan Picture 5 Scan document 2 d 3 More Applications 5 HP on the Web 6 HP Help 7 Settings 8 feature purpose 1 Scan Picture use this feature to scan an image and display it in the HP Gallery 2 Scan document use this feature to scan text and display it in the selected destination text editing software program 3 Make Copies use this feature to make a copy in black and white or color 8 hp psc 1310 series user guide quick start feature purpose 4 HP Gallery use this feature to display the HP Gallery to view and edit images 5 More Applications use this feature to select other applications on your computer HP
44. he following topics e use hp instant share in five easy steps Windows on page 55 e send a photo or image using your hp psc Macintosh on page 57 e why should I register with hp instant share Windows on page 58 use hp instant share in five easy steps Windows HP Instant Share is easy to use with your HP PSC 1310 Series HP psc simply 1 Determine which photo on your Windows based computer you want to send OR Scan an image using your HP psc and send it to the HP Image Zone software 2 From the HP Image Zone select the photograph or image you want to send 3 From the HP Instant Share tab click Start HP Instant Share 4 Create an e mail destination within HP Instant Share Note You can also set up an Address Book to retain your e mail addresses 5 Send your e mail message For specific information on how to use HP Instant Share see the following procedures e use a scanned image on page 56 e access hp instant share from the hp director on page 56 Note Your computer must be connected to the Internet to use HP Instant Share If you are an AOL or Compuserve user please connect to your Internet service provider before attempting to use HP Instant Share z 9 zz 9 H 72 rie c _ rn Q AS chapter 11 use a scanned image For information on scanning an image see use the scan features on page 23 1 2 Load your original face down in the left front corner of the glass
45. hed This takes about 30 seconds to align the print cartridges from the hp director for Windows users 1 From the HP Director choose Settings choose Print Settings and then choose Printer Toolbox 2 Click the Device Services tab 3 Click Align the Print Cartridges A print cartridge alignment sheet is printed user guide chapter 7 4 Place the print cartridge alignment sheet face down on the left front corner of the glass Make sure the top of the sheet is on the left side as shown below 5 Press Scan Q N Q a lt ten 3 gt 1 5 E o E The HP psc aligns the print cartridges Note During alignment the button LED blinks until the procedure is finished This takes about 30 seconds to align the print cartridges from the hp director for Macintosh users 1 From the HP Director choose Settings and then choose Maintain Printer 2 If the Select Printer dialog box opens select your HP psc and then click Utilities 3 From the list select Calibrate 4 Click Align The HP psc prints a print cartridge alignment sheet This might take a few moments 5 Place the print cartridge alignment sheet face down on the left front corner of the glass Make sure the top of the sheet is on the left side 6 Press Scan The HP psc aligns the print cartridges Note During alignment the button LED blinks until the procedure is finished This takes abou
46. hen printing from the camera m A as w Q Co p e If the camera is not PictBridge compliant or is not in PictBridge mode the Photo Error LED blinks amber Disconnect the camera correct the problem on the camera and reconnect Read Status P4 PictBridge ef LED Photo Error LED print photos from your camera After you successfully connect your PictBridge compliant camera to the HP PSC you can print your photos Print functionality is managed by the camera settings if any Refer to your camera s user guide for more information chapter 3 If your camera does not allow you to make settings your HP PSC uses the following default settings e Paper type is set to photo paper Use letter or A4 or 4 by 6 inch 10 by 15 cm tabbed photo paper when printing from the PictBridge port e Paper size is detected by the HP PSC e Number of images printed on each page is 1 Refer to your camera s user guide for more information ale teen 0 Q Q d ties co pm J a hp psc 1310 series use the copy features The HP psc enables you to produce high quality color and black and white copies on plain paper You can enlarge or reduce the size of an original to fit a specific paper size including 4 by 6 inch 10 by 15 cm photo paper This section contains the following topics e make copies on page 19 e perform special copy jobs on page 20 e stop copying on page 22 make copies
47. hic below might appear differently on your computer The HP Director is customized based on the HP device that is selected If your device is not equipped with a particular feature such as fax capability then the icon for that feature will not display in the HP Director on your computer Some HP devices might show additional buttons that are not shown below Tip If the HP Director on your computer does not contain any icons an error might have occurred during the software installation To correct this use the Control Panel in Windows to completely uninstall the HP Director software and then reinstall the HP Director 6 hp psc 1310 series quick start ke HP Director we c A A 74l o en Select Device Status Settings Help secrets Scan Make HP Image Creative HP oftware Document Copies Zone Ideas Shopping Update feature purpose 1 Status select this feature to display the current status of your HP psc 2 Settings select this feature to view or change various settings for your HP psc such as print scan or copy 3 Help select this feature to access the HP Image Zone Help which provides software help a product tour troubleshooting information for your HP psc and HP psc product specitic help 4 Select Device use this feature to select the device you want to use from the list of installed HP devices 5 Scan Picture use this feature to scan an image and display it in the HP
48. hrain Dubai 800171 171 800171 Netherlands www hp com support Belgium Dutch www hp com support New Zealand 0800 441 147 Belgium French Bolivia 800 100247 Norway www hp com support Brazil Grande S o 11 3747 7799 Oman 971 4 883 8454 Paulo Brazil Demais 0800 157751 Palestine 971 4 883 8454 Localidades Canada duide 905 206 4663 001 800 7112884 warranty Canada post warranty 1 877 621 4722 Peru 0 800 10111 per call charge Philippines 632 867 355 1 Caribbean amp Central 1 800 711 2884 America China www hp com support 8008206616 Colombia 01 800 114726 PuertoRico 1 877 232 0589 Cosa Rica 0 800 011 0524 Qatar 971 4 883 8454 Cahen 261307310 Republica Dominicana 1 800 7 112884 Denmark www hp com support Romania 21 315 4442 Ecuador Andinatel 999 1 19 1 800 Russia Moscow 095 7973520 7112884 Ecuador Pacifitel 1 800 225528 1 800 Russia St Petersburg 812 3467997 7112884 Egypt 2 532 5222 Saudi Arabia 800 897 1444 Finland www hp com support Singapore 65 272 5300 France www hp com support Slovakia 2 50222444 Germany www hp com support South Africa RSA 086 0001030 hp psc 1310 series get hp psc 1310 series support country region hp technical support country region hp technical support Greece 801 11 22 55 47 South Africa Outside 27 11 258 9301 Republic Greece Outside Greece 30 210 6073603 www hp com support Greece Cyprus 800 9 264
49. html ozone production This product generates no appreciable ozone gas O3 energy consumption Energy usage drops significantly while in ENERGY STAR mode which saves natural resources and saves money without affecting the high performance of this product This product qualities for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products hp psc 1310 series technical information matt HN ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines see the following web site www energystar gov paper use This product is suited for the use of recycled paper according to DIN 19309 plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life material safety data sheets Material safety data sheets MSDS can be obtained from the HP website at www hp com go msds Customers without Internet access should contact their local HP Customer Support Center recycling program HP offers an increasing number of product return and recycling programs in many countries and partners with some of the largest electronic recycling centers throughout the world HP also conserves resources
50. ight is off The HP psc is trying to Verify that your computer is blinking for scan and there is a on and is connected to the 20 communication problem HP psc Verify that the seconds HP psc software is installed hp psc 1310 series quick start on light check print explanation what to do green e Load paper or remove the paper jam Light is on Light is Light is off The paper tray is empty blinking 2 c A A 7 ie Q the HP psc has a paper jam or the paper size e Change paper in paper setting and paper in paper tray to correct size tray are not the same R Change paper size on the computer software Then press On Resume to continue Light is on Light is off Light is Print cartridge access Remove the print blinking door might be open cartridges and make Print cartridges might sure the tape has been be missing or not removed installed properly 2 Re insert the print Tape might not have cartridges and make been removed from the sure they are properly print cartridges seated There might be a 3 Close the access door problem with the print If the light continues to blink cartridge one of the print cartridges is defective Do the following 1 Remove the black or photo print cartridge 2 Close the access door If the light blinks the tri color print cartridge is defective and must be replaced If the light does not blink the black or photo cart
51. l number and service ID print a Self Test Report which contains this information To print a Self Test Report press and hold the Cancel button and then press the Start Copy Color button Be prepared to describe your problem in detail 5 Call HP Customer Support Be near your HP psc when you call chapter 8 call in North America during warranty Call 1 800 HP INVENT US phone support is available in both English and Spanish languages 24 hours a day 7 days a week days and hours of support might change without notice This service is free during the warranty period A fee might apply outside the warranty period call hp Japan customer support WARVTPEVYS HEA TEL 0570 000511 man PHS Hold 03 3335 9800 FAX 03 3330 8338 Sige ie EA 9 00 17 00 EIH HABE 10 00 20g EH 11 SH SRS FAX Ct OBL gpt CRRA e Slo CEA Feros fai ME aR Be CacA Sick call hp Korea customer support HP H A AA E 2 l 2 uA AL A ME As n Y 1588 3003 Q AAA A Lo 2 AFAA R PAA Aw Eg As 080 703 0700 ast et FFE A YY 09 00 18 00 TaY O 00 13 00 GRA SFA 42 support process for Western Europe The HP support process works most effectively when looking for help in the following order 1 Use troubleshooting information on page 59 to search for a solution 2 Visit www hp com support to Check for software updates Access online support pages Send HP an email message for answers to your questions
52. lean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear You might also want to replace align or clean your print cartridges from time to time This section provides instructions for keeping your HP psc in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics e clean the glass on page 27 e clean the lid backing on page 27 e clean the exterior on page 28 Q gt e Q gt lt O gt me O N A e work with print cartridges on page 28 e self maintenance sounds on page 36 clean the glass Dirty glass from fingerprints smudges hair and so on slows down performance and affects the accuracy of features such as Fit to Page 1 Turn off the HP psc unplug the power cord and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner Caution Do not use abrasives acetone benzene or carbon tetrachloride on the glass these can damage it Do not place or spray liquids directly on the glass They might seep under it and damage the HP psc 3 Dry the glass with a chamois or cellulose sponge to prevent spotting clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP psc This can cause problems during scan or copy tasks 1 Turn off the HP psc unplug the power cord and
53. loading postcards Hagaki cards or 4 by 6 inch 10 by 15 cm photo paper 1 Remove all paper from the paper tray and then slide a stack of cards into the tray until it stops Insert the short edge of the card into the HP psc first Make sure the print side faces down Note If you are using photo paper with perforated tabs load the photo paper so that the tabs face out towards you 2 Adjust the paper width guide against the cards until it stops Make sure the cards fit within the tray Do not overload it The stack should be no higher than the top of the paper width guide hp psc 1310 series load originals and load paper recommended papers For the best print quality use HP papers Paper that is too thin paper that has a slick texture or paper that stretches easily can cause paper jams Paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not be filled in completely For more information about HP papers check our website at www hp com support load other types of paper in the paper tray The following table provides guidelines for loading nonstandard types of paper For best results adjust the paper settings each time you change the paper type or paper size For more information see set the paper type on page 15 Note Some paper types might not be available in your country region Note Photo paper might curl when you remove it from the box If this
54. ls on the glass of your HP psc Note Some copy options such as Fit to Page will not work correctly if the glass and lid backing are not clean For more information see clean the glass and clean the lid backing on page 31 1 To load an original lift the lid and place the original face down on the left front corner of the glass with the sides of the original touching the left and bottom edges Top edge of original 2 Close the lid For information on making a copy see make copies on page 19 For more information on scanning a document see scan an original on page 23 chapter 2 load an original photo on the glass You can make a copy of an original photo from the glass of your HP psc It is important that you load the original photo on the glass properly to get the best possible copy 1 Load your original photo face down on the left front corner of the glass Position the photo on the glass so the long edge of the photo is along the front edge of the glass hn Q Q e a o a O D d 5 xe 2 Close the lid For more information on special copy jobs or making borderless copies of photos see perform special copy jobs on page 20 load letter or A4 paper The following describes the basic procedure for loading letter or A4 paper into the HP psc For best results adjust the paper settings each time you change paper types or paper sizes For more information see se
55. n instructions z O D 74 gt O O y 5 co The registration screen Launch the Product Registration program in the HP folder on the does not appear Windows Start menu Click Start Programs or All Programs XP HP PSC All In One 1310 series Product Registration The Digital Imaging If the Digital Imaging Monitor does not appear in the Task Tray wait Monitor does not several minutes If it still doesn t appear start the director to check appear in the Task whether or not essential icons are there For more information see Some Tray of the icons are missing in the hp director on page 62 The Task Tray normally appears in the lower right corner of the Windows desktop Task Tray dm CO 4 04 PM HP Digital Imaging Monitor icon The installation stops The front panel cover might not be properly attached when the additional setup instruction screen appears even 1 Check the front panel for an error message about attaching the though the USB cable front panel cover follow these steps is plugged in 2 If necessary attach the front panel cover For more information see received a message to attach the front panel cover on page 64 3 Turn off the product and then turn it back on again user guide do i im re e ples 2 a Mo o p chapter 12 hardware installation troubleshooting Use this section to solve any problems you might encounter while installi
56. n window When you have finished click Accept The HP psc sends the scan to the HP Gallery which automatically opens and displays the image The HP Gallery has many tools that you can use to edit your scanned image You can improve the overall image quality by adjusting the brightness sharpness color tone or saturation You can also crop straighten rotate or resize the image When the scanned image looks just the way you want it you can open it in another application send it via e mail save it to a file or print it For more information about using the HP Gallery see the onscreen hp image zone help that came with your software stop scanning gt To stop scanning press Cancel on the front panel hp psc 1310 series order supplies 2 Q p N C me O 7 You can order print cartridges recommended types of HP paper and HP psc accessories online from the HP website This section contains the following topics e order media on page 25 e order print cartridges on page 25 e order other supplies on page 25 order media To order media such as HP Premium Paper HP Premium Inkjet Transparency Film HP Iron On Paper or HP Greeting Cards go to www hp com Choose your country region and then select Buy or Shopping order print cartridges The following table lists the print cartridges that are compatible with your HP psc Use this information to determine which print cartridge to order print
57. ng the HP psc hardware problem possible cause and solution received a message to The front panel cover is not attached or it is attached incorrectly attach the front panel to attach the front panel cover cover 1 Remove the adhesive backing from the front panel cover step step 2 2 Raise the lid of the HP psc Place the front panel cover into the recess and stick it into place Note The HP psc will not work until you attach the front panel cover My HP psc does not Make sure each of the power cords is firmly connected and wait a few turn on seconds for the HP psc to turn on Also if the HP psc is plugged in to a power strip make sure the strip is turned on hp psc 1310 series troubleshooting information problem possible cause and solution The USB port is not Connecting your computer to your HP psc with a USB cable is connected straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP psc You can connect to any USB port on the back of your computer z O D 74 gt O O y 5 Ce hp instant share setup troubleshooting HP Instant Share setup errors such as might occur when setting up the Address Book are covered in the HP Instant Share screen specific help Specific operational troubleshooting information is provided in operational troubleshooting on page 65 operational troubleshooting The hp psc 1310 series trouble
58. nitiate your e mail message from an e mail application installed on your computer by pressing E mail in the HP Gallery You open the HP Gallery from the HP Director This section contains the following topics use a scanned image on page 57 access the e mail option from the hp director on page 58 use a scanned image user guide For information on scanning an image see use the scan features on page 23 1 2 Load your original face down in the left front corner of the glass Press Scan A preview image of the scan appears in the HP Scan window on the computer where you can edit it For more information about editing a preview image see the onscreen hp image zone help that came with your software Make any needed edits to the preview image in the HP Scan window When you have finished click Accept The HP psc sends the scan to the HP Gallery which automatically opens and displays the image After you have edited the scanned image select it Note The HP Gallery has many editing tools that you can use to edit your image and achieve the results you want For more information see the onscreen hp image zone help that came with your software Click E mail The e mail program on your Macintosh opens gt me Ss 4 Q gt N gt Q p E D A U zz 9 H 72 rie c _ rn Q AS chapter 11 You can now send the images as an e mail attachment by following the promp
59. nment Printing Office Washington DC 20402 Stock No 004 000 00345 4 Caution Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment note l attention des utilisateurs Canadien notice to users in Canada Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications notice to users in Australia this equipment complies with Australian EMC requirements gerauschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 hp psc 1310 series technical information notice to users in Japan VCCI 2 CORES ARUBRESERRSREMABS VCCI ORE CROC FTSFABUARRMHRECT TOHE RERRCSRATSZCEL AFBWELTHUETA TORES SJET LEV a VSRICUuHELT AA NSZE EREA ERITI hAYET AY amp RU ERAS IK HED TIELURYRUALTFSAL notice to users in Korea APS AL ALUS BR A171 Ol AALL UAR Or MAHAM AAS We AACA SAAS AS SE VE ASA ABB oa MALUL declaration of conf
60. occurs curl the paper the opposite way to flatten it before inserting it into the HP psc oO Q Q o Q gt a N Qo ge Q D paper tips HP papers e HP Premium Paper locate the gray arrow on the nonprinting side of the paper and then load paper with the arrow side facing up e HP Greeting Card Paper HP Glossy Greeting Card Paper or HP Textured Greeting Cards insert a small stack of greeting cards with the print side down into the paper tray until it stops Labels e Always use letter or A4 label sheets designed for use with HP inkjet works only with products like Avery Inkjet Labels and make sure that the labels are printing not over two years old e Fan the stack of labels to make sure none of the pages are sticking together e Place a stack of label sheets on top of standard paper in the paper tray print side down Do not insert labels one sheet at a time set the paper type If you want to use a different type of paper load that paper in the paper tray You should then change the paper type settings to ensure the best print quality This setting refers to copy settings only If you want to set the paper type for printing set the properties from the Print dialog box in the software program on your computer The following procedure describes how to change the paper type setting on your HP psc 1 Load paper into the HP psc 2 Press Paper Type on the front panel to change the setting to Plain or Photo
61. on the HP PSC by pressing the On Resume button To continue with the installation follow the onscreen instructions and the instructions provided in the Setup Poster that came with your HP PSC After connecting and turning on your HP psc you might have to wait several minutes for all of the Plug and Play events to complete When the software installation is complete you will see a Digital Imaging Monitor icon in the task tray 9 To verify that the software is properly installed double click the HP Director icon on the desktop If the HP Director shows the essential icons the software has been properly installed hp psc 1310 series troubleshooting information problem possible cause and solution Some of the icons are to uninstall from a Macintosh computer a ni in the 1 Disconnect the HP psc from your computer irect baa i ae 2 Double click the Applications HP All in One Software folder continued 3 Double click HP Uninstaller 4 Follow the onscreen instructions 5 After the software is uninstalled disconnect your HP psc and restart your computer 6 To reinstall the software insert the HP PSC 1310 Series CD ROM into your computer s CD ROM drive Note When reinstalling the software follow the instructions on the Setup Poster Do not connect the HP psc to your computer until after you have completed the software installation 7 On the desktop open the CD ROM double click hp all in one installer and follow the onscree
62. or the online help Vii help description Dialog box help For Windows Use one of the following ways to find information on a Windows only specific feature e Right click on the feature Select the feature and press F1 Select the in the upper right corner then click on the feature viii hp psc 1310 series quick start 2 c fe A 7 ie Q Your HP psc can be used for making copies and printing photos from a PictBridge compliant camera without turning on your computer You can do more with your HP psc by using the HP Director software that you installed on your computer during the initial setup The HP Director includes troubleshooting tips product specific help and enhanced copy scan and photo functionality For more information on the use of the HP Director see use your hp psc with a computer on page 6 This section contains the following topics e front panel overview on page 1 e PictBridge camera port overview on page 3 e front panel status lights on page 3 e use your hp psc with a computer on page 6 front panel overview Use the graphic and table below to become familiar with the front panel features of your HP psc Note The front panel cover must be attached to the HP psc by removing the adhesive backing and placing the cover in the appropriate location The HP psc will not operate unless the front panel cover is attached properly If your HP psc is not operating properly refer to
63. ormity European Union The Declaration of Conformity in this document complies with ISO IEC Guide 22 and EN45014 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community D a er gt a 2 5 fe Q e gt user guide chapter 10 declaration of conformity According to ISO IEC Guide 22 and EN 45014 Manufacturer s name and address Hewlett Packard Company 16399 West Bernardo Drive San Diego CA 92127 1899 USA Regulatory model SDGOB 0319 number Declares that the product Product name HP PSC 1310 Series Q5763A Model number s PSC 1315 Q5765A 1315xi Q5766A 1315v Q5767A 1311 Q5768A 1312 Q5769A PSC 1317 Q5770A 1315 Q5771A 1318 Q5772A Power adapters 0950 4466 Conforms to the following product specifications Safety IEC 60950 1999 3rd Edition EN 60950 2000 UL1950 CSA22 2 No 950 3rd Edition 1995 IEC 60825 1 Edition 1 2 2001 EN 60825 1 A11 A2 A1 2002 Class 1 Laser Led NOM 019 SFCI 1993 AZ NZS 3260 GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 Class B CISPR 24 1997 EN 55024 1998 IEC 61000 3 2 1995 EN 61000 3 2 1995 IEC 61000 3 3 1994 EN 61000 3 3 1995 AS NZS3548 CNS 13438 1997 VCCI 2 FCC Part 15 Class B ICES 003 Issue 2 GB9254 1998 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EC the EMC Directive 89 336 E
64. oving push down on the print cartridge to release it and then pull it toward you out of its slot hp psc 1310 series maintain your hp psc Note It is normal to see ink buildup in the print cartridge slots 4 Remove the new print cartridge from its packaging and being careful to touch only the bright pink plastic tab gently remove the plastic tape to uncover the ink nozzles Caution Do not touch the copper colored contacts or ink nozzles After you have removed the plastic tape install the print cartridge immediately to prevent the ink from drying in the nozzles 5 Hold the black print cartridge with the HP label on top Slide the print cartridge at a slight angle into the right side of the print carriage Q Q lt Oo Cc Ee me 72 fe Press firmly until the print cartridge snaps into place Caution Do not attempt to push the cartridge straight into the slot It must slide in at a slight angle 6 Hold the tri color print cartridge with the HP label on top Slide the print cartridge at a slight angle into the left side of the print carriage Press firmly until the print cartridge snaps into place Caution Do not attempt to push the cartridge straight into the slot It must slide in at a slight angle Note You must install both print cartridges in order for your HP psc to work user guide chapter 7 You can also refer to the label that is located on the inside o
65. r computer Also do not connect any other USB device such as a mouse keyboard or photo card reader to this port Pd PictBridge For more information on printing from your PictBridge camera see print from a camera on page 17 front panel status lights Status lights on the front panel provide information about tasks that your HP psc is currently performing or about maintenance tasks that you need to perform on the device For example you can tell if the device is on or off if it is processing a black and white or color copy if it is out of paper or if there is a paper jam All status lights on the front panel are reset to the default display after two minutes unless there is an error Review the graphic and the table on the next page to become familiar with the front panel status lights that provide information about tasks that your HP PSC is currently performing black copy area color copy area on light black copy color copy explanation what to do green Light is off Light is off Light is off Your HP PSC is turned off Press the On Resume button to turn your HP PSC on Light is on Light is on Light is on Your HP PSC is turned on Begin a scan copy or and is ready for use print job from the front panel or from the sottware user guide 2 c fe 72 aoe Q chapter 1 on light black copy color copy explanation what to do green
66. raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water 3 Wash the backing gently to loosen debris do not scrub the backing Q 74 Q Q aS O gt pa z chapter 7 4 Dry the backing with a chamois or soft cloth Caution Do not use paper based wipes as these might scratch the backing 5 If this does not clean the backing well enough repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP psc does not require cleaning Keep fluids away from the interior of the HP psc as well as the front panel work with print cartridges To ensure the best print quality from your HP psc you will need to perform some simple maintenance procedures This section contains the following topics e check the ink levels on page 28 e print a self test report on page 29 e handle print cartridges on page 29 e replace the print cartridges on page 30 e use a photo print cartridge on page 32 e use a print cartridge protector on page 32 e align the print cartridges on page 33 e clean the print cartridge contacts on page 35 check the ink levels You can easily check the ink supply level to determine how soon you might need
67. re server is currently down for maintenance Service temporarily e Try connecting again later unavailable PictBridge port troubleshooting The functionality of the PictBridge port is managed by the PictBridge compliant camera you connect Most solutions will be found in your camera user guide Here are some problems you might encounter using the PictBridge port problem possible cause and solution You connecta camera The camera is not PictBridge compliant or is not in PictBridge mode and nothing happens Disconnect your camera and refer to your camera s user guide to determine if it is PictBridge compliant If it is the user guide should tell you how to set the camera in PictBridge mode If your camera is not PictBridge compliant you may need to connect your camera directly to your computer in order to print photos Thecamera isna e The HP PSC still recognizes the presence of the camera but the responding camera is not responding Disconnect the camera Turn off the camera then turn it on again Be sure it is in PictBridge mode Reconnect the camera Printing stopped inthe The camera lost power or was disconnected Some cameras turn middle of a photo themselves off after a few minutes if not connected to a power source Reconnect power to the camera and be sure it is in PictBridge mode Restart printing A photo is corrupted You are trying to print an image from the camera that has become or not supported corrupted
68. ridge is defective For more information on this condition click the HP psc status icon in the system tray on your computer Windows only Light is on Light is Light is The print carriage is Open the print carriage blinking blinking stalled access door and make sure the carriage is not obstructed user guide chapter 1 on light check print explanation what to do green cartridge Light is Light is Light is An error caused the 1 Turn the HP psc off and blinking blinking blinking HP psc to stop functioning then on 2 Restart your computer If the problem is not corrected unplug the HP psc and plug it in again If the problem persists contact HP use your hp psc with a computer If you installed the HP psc software on your computer according to the Setup Poster you can access all the features of the HP psc using the HP Director This section contains the following topics e open the hp director for Windows users on page 6 e open the hp director for Macintosh users on page 8 open the hp director for Windows users 1 Do one of the following to open the HP Director Double click the HP Director icon on the desktop In the Windows taskbar click Start point to Programs or All Programs XP point to HP then select HP Director 2 In the Select Device box click to see a list of installed HP devices supported by this software 3 Select HP PSC 1310 Series Note The HP Director grap
69. se the door and plug in the HP psc Because you removed a print cartridge from its holder the HP psc automatically prints a print cartridge alignment sheet user guide chapter 7 11 Place the print cartridge alignment sheet face down on the left front corner of the glass Make sure the top of the sheet is on the left side as shown below 12 Press Scan Q N Q a lt ten 3 gt 1 5 E o E The HP psc aligns the print cartridges Note During alignment the button LED blinks until the procedure completes This takes about 30 seconds self maintenance sounds During the life of your product you might hear various mechanical sounds This is a normal part of your device s self maintenance hp psc 1310 series get hp psc 1310 series support Hewlett Packard provides Internet and phone support for your HP psc This section contains the following topics e get support and other information from the Internet on page 37 e hp customer support on page 37 e prepare your hp psc for shipment on page 41 e hp distribution center on page 43 If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product you can contact one of the HP support services listed in the following sections Some support services are available only in the U S and Canada while others are available in many countries regions worldwide If a support service number is
70. shooting section in the hp image zone help contains troubleshooting tips for some of the most common issues associated with your HP psc To access the troubleshooting information from a Windows computer go to the HP Director click Help and then choose Troubleshooting and Support Troubleshooting is also available through the Help button that appears on some error messages To access troubleshooting information from the Macintosh OS X click the HP Director All in One icon in the Dock select HP Help from the HP Director menu select HP Image Zone Help and then click hp psc 1310 series troubleshooting in the Help Viewer If you have Internet access you can get help from the HP website at www hp com support The website also provides answers to frequently asked questions user guide do i re fe ples 2 a Mo O mj chapter 12 hp instant share troubleshooting Basic HP Instant Share troubleshooting topics are covered in the table below When you access the HP Instant Share website online help is provided for any error messages encountered error message possible cause and solution Can t connect to the Your computer is unable to connect to the HP Instant Share server after Internet the Go Online screen appears e Check your Internet connection and make sure you are online e Ifyou are behind a firewall verity that your browser proxy settings are correct HP Instant Share The HP Instant Sha
71. sical specifications 0 eee 50 power specifications n noaa aaua ee eee 50 environmental specifications o noaa eee 50 environmental product stewardship program 1 2 ee eee 50 regulatory notices ee een 51 declaration of conformity o oo ce eee 54 hp instant share setup and use 0 cece ee eeees 55 use hp instant share in five easy steps Windows 55 send a photo or image using your hp psc Macintosh 57 why should register with hp instant share Windows 58 troubleshooting information 0 eee e ee eee eee 59 installation troubleshooting 1 0 eee 59 operational troubleshooting 00 00 ens 65 LS ee ee rT 67 hp psc 1310 series get help This User Guide contains information on using your HP psc and provides additional troubleshooting assistance for the installation process The User Guide also contains information on how to order supplies and accessories technical specifications support and warranty information The table below lists additional sources of information for your HP psc help description Setup Guide The Setup Poster provides instructions for setting up and configuring your HP psc Make sure you use the correct setup information for your operating system Windows or Macintosh HP Image Zone Help The HP Image Zone Help provides detailed information on using the software for your HP psc For Windows users Go
72. sted to send your HP psc in for service please follow the power off and re package steps below to avoid further damage to the device user guide chapter 8 10 Note When transporting your HP psc make sure that the print cartridges have been removed the HP psc has been properly shut down by pressing the On Resume button and you have allowed time for the print carriage to return to the home position and for the scanner to return to its parked position Turn on the HP psc Disregard steps 1 through 7 if your HP psc will not turn on You will not be able to remove the print cartridges Proceed to step 8 Open the print carriage access door The print carriage moves to the center of the HP psc Remove the print cartridges See replace the print cartridges on page 30 for information on removing the print cartridges Caution Remove both print cartridges Failure to do so might damage your HP psc Place the print cartridges in an airtight bag so they will not dry out and put them aside Do not send them with the HP psc unless instructed to by the HP customer support call agent Close the print carriage access door Wait for the print carriage to park stop moving in the home position on the left side of the HP psc This might take a few seconds Turn off the HP psc If available pack the HP psc for shipment by using the original packing materials or the packaging materials that came with your exchange device If you do no
73. t 30 seconds hp psc 1310 series maintain your hp psc clean the print cartridge contacts Clean the print cartridge contacts only if the Self Test Report shows streaks Caution Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Make sure you have the following materials available e Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges Caution Do nof use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the HP psc 1 Turn the HP psc on and open the print carriage access door The print carriage moves to the center 2 After the print carriage has moved to the center unplug the power cord from the back of the HP psc 3 Q Q lt fe Cc 72 oO 3 Push down on the print cartridge to release it and then pull it out of its slot 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides 7 Clean only the contacts Do not clean the nozzles 8 Place the print cartridge back into the holder 9 Repeat if necessary for the other print cartridge 10 Clo
74. t have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty Place the return shipping label on the outside of the box Include the following items in the box A brief description of symptoms for service personnel samples of print quality problems are helpful A copy of the sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day hp psc 1310 series get hp psc 1310 series support hp distribution center To order HP psc software a copy of the printed User Guide a Setup Poster or other customer replaceable parts do one of the following e In the U S or Canada call 1 800 HP INVENT 1 800 474 6836 e In Latin America call the appropriate number for your country region see call elsewhere in the world on page 39 e Outside of this country region go to this website www hp com support user guide chapter 8 hp psc 1310 series warranty information Your HP psc comes with a limited warranty that is described in this section Information about how to obtain warranty service and how you can upgrade your standard factory warranty is also provided This section contains the following topics e duration of limited warranty on page 45 warranty service on page 45
75. t the paper type on page 15 and avoid jams on page 16 Note There are specific considerations for loading certain types of paper postcards and envelopes After you review the procedure for loading letter and A4 paper see load envelopes on page 14 and load postcards Hagaki cards or 4 by 6 inch 10 by 15 cm photo paper on page 14 and load other types of paper in the paper tray on page 15 1 Lower the paper tray and if necessary slide the paper width guide to the outermost position 2 Fold out the paper tray extender to catch paper as it exits the device Tip For best results when loading legal size paper fold in the paper tray extender before loading the paper to avoid a paper jam hp psc 1310 series load originals and load paper 3 Tap the stack on a flat surface to align the edges of the paper and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type 4 Insert paper into the paper tray with the print side down until it stops To avoid bending the paper make sure you do not push the paper in too far or push too hard If you are using letterhead insert the top of the page first Do not use too much paper Check that the stack of paper contains several sheets but is no higher than the top of the paper width guide O Q Q o gt a N Qo ge Q oO D Note Forcin
76. ther new or like new provided that it has functionality at least equal to that of the Product being replaced HP products including each Product may contain remanufactured parts components or materials equivalent to new in performance c Re Em e z es 2 en x S gt HP s limited warranty for each Product is valid in any country region or locality where HP has a support presence for the Product and where HP has marketed the Product The level of warranty service may vary according to local standards HP shall have no obligation to alter the form fit or function of the Product in order to make it operate in a country region or locality for which the Product was never intended to operate limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE COVERED HP PRODUCTS AND hp psc 1310 series warranty information SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE limitations of liability To the extent allowed by local law the remedies provided in this Limited Warranty Statement are the Customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THI
77. ts on your Macintosh access the e mail option from the hp director For more information on using the HP Director see the onscreen hp image zone help that came with your software 1 Open the HP Director and click HP Gallery OS 9 OR Click HP Director in the Dock and select HP Gallery from the Manage and Share section of the HP Director menu OS X The HP Gallery opens Select an image For more information see the onscreen hp image zone help that came with your software Click E mail The e mail program on your Macintosh opens You can now send the images as an e mail attachment by following the prompts on your Macintosh why should I register with hp instant share Windows With the HP PSC 1310 Series HP Instant Share user registration is only required it you choose to use the Address Book User registration is a separate log on process from the HP product registration and is accomplished using the HP Passport setup program If you choose to save e mail addresses and create distribution lists in a HP Instant Share Address Book you will be prompted to register Registration is required prior to configuring the Address Book and accessing the Address Book when addressing an HP Instant Share e mail hp psc 1310 series troubleshooting information This section contains troubleshooting information for the HP PSC 1310 Series HP psc Specific information is provided for installation and configuration issues
78. urned on The HP psc software must also be installed and running on your computer prior to scanning To verity that the HP psc software is running on a Windows PC look for the hp psc 1310 series icon in the system tray at the lower right side of your screen next to the time On a Macintosh the HP psc software is always running You can start a scan from your computer or from your HP psc This section explains how to scan from the front panel of the HP psc only For information about how to scan from the computer and how to adjust resize rotate crop and sharpen your scans see the onscreen hp image zone help that came with your software Note Bright direct sunlight on your HP PSC or halogen desk lamps placed close to your HP PSC might affect the quality of scanned images Note High resolution scanning 600 dpi or higher requires a large amount of hard disk space If there is not enough hard disk space available your system might stall This section contains the following topics e scan an original on page 23 e stop scanning on page 24 scan an original 1 Load your original face down in the left front corner of the glass 2 Press Scan A preview image of the scan appears in the HP Scan window on the computer where you can edit it For more information about editing a preview image see the onscreen hp image zone help that came with your software chapter 5 3 Make any edits to the preview image in the HP Sca
79. user guide chapter 12 problem possible cause and solution Some of the icons are If the essential icons do not appear your installation might not be missing in the complete The essential icons are scan picture scan document and hp director hp image zone Windows or hp gallery Macintosh If your installation is incomplete you might need to uninstall and then reinstall the software Do not simply delete the HP psc program files from your hard drive Be sure to remove them properly using the uninstall utility provided in the HP psc program group to uninstall from a Windows computer 1 Disconnect your HP psc from your computer 2 On the Windows task bar click Start Programs or All Programs XP HP PSC All In One 1310 series Uninstall 3 Finally make sure that the print driver is installed Follow the directions on the screen 0 re O a a Q 5 ales Note Make sure the HP PSC is disconnected from your computer before continuing with uninstall procedure 5 If you are asked whether you would like to remove shared files click No Other programs that use these files might not work properly if the files are deleted 6 After the software is uninstalled restart your computer 7 To reinstall the software insert the HP PSC 1310 Series CD ROM into your computer s CD ROM drive and follow the onscreen instructions 8 After the software is installed connect the HP PSC to your computer Turn
80. yel low E HP Photo and Imaging 1 0 PSC 2000 Series Drivers Instattsh E D evice setup has failed to complete triangle appears on the USB connect prompt do the following 1 Verity that the front panel cover is firmly adhered to the device then unplug the HP psc and plug it in again For more information on how to attach the front panel cover see received a message to attach the front panel cover on page 64 g O D 74 gt O O y 5 co 2 Verity that the USB and power cables are plugged in pnn Ti eS Thess 3 Verity that the USB cable is set up properly as follows Unplug the USB cable and plug it in again Do not attach the USB cable to a keyboard or non powered hub Verify that the USB cable is 3 meters or less in length Ifyou have several USB devices attached to your computer you might want to unplug the other devices during the installation 4 Continue with the installation and reboot the computer when prompted Then open director and check for the essential icons scan picture scan document and hp image zone Windows or hp gallery Macintosh If the essential icons do not appear remove the software and then reinstall it as described in Some of the icons are missing in the hp director on page 62 received a message Try to continue with the installation If that doesn t work stop and then that an unknown error restart the installation has occurred

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