RealEyes Series 10 User Manual
Contents
1. Chapter 1 Getting Started 1 1 Console Overview EN O ON DU BW n2 Name Exit Button Layout Channel Selectors Camera Selector Username System Name Monitor Schedule Configure View Log Camera Scan Network Dashboard Running Services Time Date Storage Purpose Minimize or shutdown camera software Select how many cameras to display Select an individual camera by number Displays the current user and system name Start Stop recording Start Stop recording and services by schedule Software Camera settings and configuration Access to recorded video and system logs Cycle through cameras at a set interval Start Stop various network services i e Webcam Access the manual support diagnostic tools and system configuration options Displays services that are currently running Displays current time date and free disk space 1 2 Logging In The first step to performing any task is to login to the system You can get to the login prompt by right clicking on any of the camera images and selecting Login Change User from the menu that pops up or by pressing the letter L on the keyboard Enter your User ID and Password into their respective boxes and click the OK button The user ID is not case sensitive but the password is If you are having trouble logging in make sure Caps Lock is off NOTE If this is your first time logging into the system after it has been installed you must setup a new password before you can login2. end E Ave tie g usi Cg wo betg ewm fut Hard Teva 1547 Ev Tere 3431 41 tat om den T Oare and 20999 M ieeriDu top Oe 200977 2093 264 7 Ae Click the Settings tab to change the save location USB drives can be used and select additional options Video is saved to the desktop by default Time Merge The Time Merge option will fill in gaps in the recording times with dead space This may be necessary if the video appears to play back too fast Save as exe Packages the video as an exe file along with the necessary codecs This option is needed to play the video on any computer that does not already have the remote viewer installed Add digital watermark Embeds a digital watermark that will indicate to forensics that the video has not been tampered with Date Time Allows you to select whether the date and or time are stamped onto the image and where they appear within the image Video Effects Allows you to include the defog or stabilizer effects and whether to include POS data Audio Export Allows you to include the de noise filter and to select an alternate audio channel if available 4 3 Backup to CD DVD Click the Backup button C to launch the backup utility Select Using CD DVD to backup directly to disk or Using Hard Disk to backup to the hard drive If using the hard disk option you will need to click the button next to the hard disk location box and select VideoBackup F then enter a descriptive name
3. e Settings Allows you to change the Hostname Date Time and Network Configuration settings Reset will undo any unsaved changes and set all values to the current setting Obtain Automatically will obtain an IP address using DHCP Use Previous Settings will restore the last saved configuration To use specific settings simply enter the information into the appropriate box and click submit KZ Diagnostics Provides tools to troubleshoot network connectivity and configuration Diagnose will analyze your network internet connection and provide help identifying the problem Repair resets the network adapter and clears the caches to attempt to fix the problem Port Test uses your public ip to see if the DVR can be accessed remotely from the Internet If this test fails your router needs to be configured to forward the necessary ports to the DVR please contact tech support for assistance Please note that in some cases not all port numbers are used or may vary from the defaults S Load Surveillance System This button will start or switch to the camera software Chapter 7 Troubleshooting FAQ General Connection Issues Read First The ability to remotely connect to your RealEyes system is dependent upon access to a reliable and properly configured Internet connection When remote access is setup for your RealEyes system both the system and your router are configured to work together If either of these are replaced or certain changes are made
4. to create a new account You will be prompted to enter new account information The User ID may be any length and is not case sensitive The password is case sensitive and may also be any length however we strongly recommend a minimum of 6 characters using numbers and letters A strong password would be at least 8 characters with numbers and both upper and lowercase letters You will need to enter the password in both the password and password confirmation box to ensure it has not been mistyped Providing a Hint is optional but keep in mind that it will be visible to anyone who clicks the Forgot Password button at the login prompt Lastly you will select a Privilege Level User PowerUser or Supervisor Supervisor accounts have full access cannot be restricted except for which cameras are visible and cannot be removed or disabled without knowing its password For this reason it is recommended that these accounts be restricted to permanent personnel i e owners PowerUser and User accounts are both fully configurable and may be removed or locked out at anytime by a Supervisor account The primary difference between these two is that a PowerUser is granted slightly more privileges by default To edit an existing user select it from the account list on the left you may have to click the symbol next to a group to expand the list Make changes to privileges and account restrictions in the panels to the right 2 3 Configuring Privileges Pr
5. Canig tee La ee Statue See ch End n docs Total Event J Total MDB 0 Used Sure 157 GB iq teme roman to Total Object Index it D ma Tut Lor a ard AD Video Audio Evert w paus eni ig Pi OK Cancel E Chapter 5 Remote Viewing 5 1 Viewing With A Web Browser Open Internet Explorer and enter the IP or web address of the remote location in the address bar NOT a search bar You may use the web address setup for you by the installer i e yourname sentrycam net or the actual IP address You can find the IP address by clicking the IP icon on the DVR Dashboard Press F1 to open the Dashboard REALEYES You will be presented with a login prompt Enter your user ID and Password and click the Login button If you have not yet installed them you will be prompted to install some ActiveX controls If so simply click the ActiveX prompt that appears at the top of the window select the install option and follow the prompts Windows Vista and Windows 7 users please note that in order to install any ActiveX controls or software you must open Internet Explorer by right clicking the IE icon and selecting the Run As Administrator option During the installation process you may be logged out This is normal and upon logging back in installation will pick up where it left off Once the controls are installed you should see your cameras displayed in the center of the screen Simply click the appropriate camera number at
6. area This is the most common method 3 3 1 2 Thumbnail Displays the currently selected clip time as a series of thumbnail images broken down to approximately 1 second intervals 3 3 1 3 MegaPixel PIP Plays video with a Picture In Picture box to view a zoomed in area of the image This feature can be used for all cameras however due to resolution limitations its effectiveness is generally limited to MegaPixel cameras 3 3 1 4 MegaPixel PAP Plays video with up to 7 Picture And Picture zoom boxes around the video Click and drag over an area of the video to create a new PAP box The zoom level is proportionate to the size of the box Right click a PAP outline in the main video portion and select Focus Area of PAP Mode gt Delete to remove it 3 3 2 Panorama View Integrates compatible overlapping camera feeds into a seamless panoramic video feed Not available on all systems 3 4 3 3 3 Quad View Plays 4 cameras simultaneously events list is still only for the selected camera Cameras are displayed sequentially by default but can be configured in the settings window 3 3 4 Multi View Plays all cameras simultaneously events list is still only for the selected camera Cameras are displayed sequentially by default but can be configured in the settings window NOTE When playing back multiple cameras using motion detection it is normal for cameras to blank out intermittently This simply means that no motion was detec
7. the top to hide or show a camera Each camera has icons to enable Audio if available save a still photo snapshot open the camera in its own window popout or view the camera in fullscreen To install or launch the Live MultiView software click the Launch Multiview icon E and follow the installation prompts The Remote Playback software is installed in the same manner using the Launch Playback icon Na 5 2 Viewing With Software GJJ COCCOCOCOCN Ld 10 Layout may be different based on your screen resolution Number Name 1 Exit Button Screen Divisions Snapshot Quality Record Video Stop Play Enable Mic Enable Audio Add Remove Cycle Zoom Host Information PTZ Edit Host Configuration Viewlog Save to Multiple Host Feed Information Change Camera Available Hosts O CON DU BW N Purpose Minimize or shutdown camera software Change camera layouts Save a snapshot of the selected camera Change video stream quality Record video on the viewing computer Stop selected camera stream Can speed up other cameras Start selected camera stream Send audio for 2 way communication If Available Receive audio for the selected camera Add or remove a camera from the cycling order Zoom in or out Provides access to information about the host PTZ controls If Available Add Edit additional host connections Configuration options Launch the Playback Viewer must already be installed Add selected camera to a multi host connectio
8. to the system At the login prompt click the Change Password button Enter manager as your User ID and changeme as the Password Check the New Password checkbox and enter your new password in the New Password and Confirmation boxes Entering a Hint is optional but be aware that this will be visible to anyone who clicks the Forgot Password button and should not give away the password Once you click OK you may login with your new User ID and Password Change Password ID manager Tire eme Password jv New Password New Password Confirmation New Hint Forgot Password Change Password zx Cancel agens Cancel animi TIP Click the Keyboard icon with the mouse to display an on screen keyboard you can manipulate 1 3 1 4 Entering Exiting Fullscreen Mode By default the system starts in fullscreen mode This provides not only a better viewing experience but also serves as an additional layer of security since you must first login to exit fullscreen mode and gain access to the controls Once you are logged in you may right click on the screen and select Toggle Fullscreen from the popup menu or alternately press the letter F on the keyboard to exit fullscreen mode You may disable the login requirement of this feature by editing the local user account and checking the Fullscreen Exit option on the Multicam tab See Chapter 2 for instructions on editing user accounts TIP Keys appear
9. 16 34 3 Advanced Sear Ch s iibri C aV Rb U coa epa emi uid bets sepa 16 344 Tmnelne Seares Mebsqdesiut nu etiUpU sued adus 16 3 9 WOOIS ODEIOLS scettr tate Manon Adr a SR dtfdedt fiesta estu bau eB TE UAE 17 3 5 ODJEctoedr heres a E uesnicets 17 Belek Ali Mikea 17 3512 COUNT sse aE 18 95 1 9 Unattended ODJGGU s iiio nanan 18 Sols MISSIN ODICCEusesqtobssemdibiumebidntuE anise 18 3 5 2 Remote VIeWIOS sa uemtiorsiten RU dino utu Lots pesce cabe suo ecu dN Cia 19 3 5 9 VIGCO ENEC udi iive eae verde OEN zEEE 19 3 5 SOUS sivotea tice ntitanadesen naraierinntnie sre ivdp Dr ae UI TONER NIRE cA ARR E D EUDLANOE 20 Chapter 4 Video Backup Export eeeeennnnn 21 Ad WVdDHUPeSqotlmd9e undas miri Dai PUDE 21 4 2 SdVeus AY T oecktiecitis etuer cC otiose uuu modi deo UP ce cu Ropa MED ON LS Se tuMIRDA D UEU 21 43 jJb3ckuputooD DV EDSstuscdeesuisvuteutein rea E ende 40 Chapter 5 Remote VIC WING aci tota UI Ris odnd 24 54 Viewing With A Web BFOWSBE 5dieesci cei oa Ioue o deve ln Ee eatk Uere RE dness 24 52 VIEWING WICtDSOPIUWALEE apaa cec secu en can au Ra Ro UR R CERE 25 p 2 l LOBEN Tenere 26 5 2 2 Connecting to Multiple Systems Hosts 26 DA MEME Ordi Mala 27 D 2 2 2 MUT EIOS unse 28 59 Remote Play DAC d m 29 Chapter 6 DASH OAT T 30 Bek HOME Pa eC mE T 30 62 JJMaOuUdlasentiuc ietetsa ecu teneis ia euiu t dosis tenet deoa te epe secus ooa au DR S
10. Allows user to configure remote viewer settings Allows user to save snapshots to the remote computer Allows user to view cameras with POS information if applicable Set a time limit before user is disconnected Enable Disable access to individual cameras and microphones while remote viewing Iv Input State NW Control v Monitor Start F Monitor Stop Iv Video Attribute Iv Schedule Start F Schedule Stop System Configure gt Fie Save POS Live View Lim Connection Time sec Multicam Remote Playback Camera Live amp E ventLog tj Tar 5resr 1 M2r 6r 10 14 T3rF 7T ur 15 r4f ef 120 16 Chapter 3 Playback 3 1 Playback Overview i I ILLUM mx S20 ll Number 1 O ON DW BW n2 Name Exit Button Date Time Indicator Playback Speed Options Indicator Playback Search Bar Jump to Beginning Previous Frame Rewind Stop Play Pause Next Frame Jump to End Playback Speed Zoom A B Playback Audio Toggle Playback Mode Backup Tools Settings Print BMP AVI Effects Event List Show Hide Event List Search Modes Camera Selector Date List View Mode Purpose Minimize or Exit playback software Displays current Playback date and time Displays current playback speed and any enabled options Click and Drag to jump anywhere in the currently selected clip s Instantly jump to the beginning of the currently selected clip s Step Backward through video one frame at a time Play vi
11. Please do not use any of these links without direction from a help desk technician If the system is unable to connect to the internet the home page will simply display the Sentry logo and a message stating that no internet access is available The layout and functionality of the dashboard may change through future updates lt 3 Manual Displays this manual a Speed Test Tests the speed of your Internet connection Download speed is rarely a problem however if your upload speed is much below 256kbps you may experience choppy video and problems getting all cameras to load If the connection speed is extremely low it can prevent any connection at all 384kbps or higher upload speed is recommended for best performance IP Address Displays your public IP address If you have a static IP address one that does not change this will be the best address to use to connect to your cameras remotely If you have a dynamic address which changes periodically you can look up the current IP address with this button however in this case it will probably be more convenient to use the DDNS address we provide you sentrycam net or dipmap com Ed Webcam Connects directly to the remote webcam login This is provided primarily as a training tool and for troubleshooting to verify the webcam service is running lad a Tech Tools These are only for use by Sentry technicians for troubleshooting and configuration and require a password for access
12. REALEYES SERIES 10 USER MANUAL Chapter 1 1 1 1 2 1 3 1 4 1 5 1 6 Chapter 2 2 1 2 2 2 3 Chapter 3 3 1 3 2 3 3 Contents Get mng SLIatrted eei in Cd eee bun GERA RUE C 6 Console DVervIeW suusindstitsebius pbi cpi mV tont in s e UU 6 IOS9 HB Massnrsni inpoi oud annie I epUU pete eda Wd sU a 7 Entering Exiting Fullscreen Mode eeeeeeeeeeeen 8 GAN GING VIEWS nariga ieia aa N EAE aa 8 or 9 NserejWoppi p 9 LGA Recording Capayana 9 1 6 2 Turning Recording On Off usss poete doa rut ee pee sosta og 9 User ACCOUNTS oe esset Cortona tboM on tL Dt ehe ees 10 User ACCouUntOVerViEW onere o aaa 10 Creating Modifying ACCOUNUS cece eerie einen 10 Contsurimg PriVHeB Sides steal S netomat 11 Play DACE mp RUN 13 Playback OVER VIC W P 13 Entering Playback MOG Oraner aa 15 VIC WINE MOGGS arsons aA A A A E aE 15 E EE uds orana EA 15 pol Snddbsesscnumsvisterutanutimei estu acer itt 15 9S2 JTh rmbHldHs sees aeo ix ve a 15 Sol Megapixel PIPLssvepiondbva eee rendi pita dd 15 Sold Megapixel PAD csere 15 35 2 Panorama VIeWonssduandiuetitatosicebun babes ut T vM ied 15 oS Quad VIEW eem 16 334 MUH VIeWisuosussintae p nii 16 S4 cSedrchinse VIC CO saisi ORO arri depid parom dS DIE mem EE MS 16 SAA Delault SedE Cessna aside EN REM Spr RR dam O aU 16 BAZ Basie Sear Menene vtero aspire E a dne gotas a dotata muse tanec
13. Result box Click the Show button in the Result box to display the results Video Process 3 5 1 1 Alarm The Alarm feature simply identifies activity within the designated region 3 5 1 2 Counter The Counter feature counts the number of objects entering or leaving the defined area i e doorway There are 2 counter methods one way and two Way For one way counting simply define a single region and set it as Region 1 Then select Define Object Size and draw a box just slightly smaller than the size of the object you want to detect i e a person The box can be drawn anywhere on camera image it s strictly to define the size of the object to look for Anything passing through this region will be counted as an IN For two way counting draw both a Region 1 and a Region 2 and set the object size Anything passing from Region 1 to Region 2 is considered an IN and anything passing from Region 2 to Region 1 is considered an OUT 3 5 1 3 Unattended Object The Unattended Object feature is used to detect an object that is brought within the defined region and left for a period of time with no further movement within the defined region 3 5 1 4 Missing Object The Missing Object feature determines at what point a highlighted object was moved For this feature you want to find a point in the video where the missing object was still present and create an Alarm Region over the object You want the Alarm Region to be as clos
14. cusa tace pi qup Ros 30 SEMI E 30 64 JP XOOGPOSSoscumesecvetie tien eprotbpnS Iq RUM a des E 30 Oyo WV CO CAIN onsectetuer duae inco EnstaturE oto ticum PUE SU DIESE i SnOK rU 30 616 oet MEE UU M 31 b 7 NetWork SetulfiPS i vepuetendandd auditum FUE PIM N dU orE ME 31 6o DIVA POSTS snaran ane Pau ve built ud AEEA Ov DU RUE 31 69 072 00 21 bre TEE UTILE 31 Chapter 7 Troubleshooting FAQ sees 32 Important Information System Maintenance To ensure your RealEyes CCTV system continues to operate smoothly you should maintain a MINIMUM of 3 clearance on all sides to allow for proper air flow The system should be blown out with canned air regularly to prevent dust buildup particularly around the fans Dust buildup reduces airflow and traps heat in the system Operating at high temperatures over time will degrade the performance reduce the lifespan and potentially cause the system to fail It is highly recommended that you place your RealEyes system on a battery backup or UPS system This will prevent many problems that can be caused by sudden power outages particularly hard drive failures As preventative maintenance the system is designed to reset itself once every night in order to return the system to its default state Tech support can be reached at 1 800 228 8909 Configuration Info User Name Password Local IP Public IP Web Address Web Port Command Port Data Port Forwarded Ports
15. deo in reverse Stop Playback Start Playback Pause while playing Step Forward through clip one frame at a time Instantly jump to the end of the currently selected clip s Increase Decrease the playback speed Zoom In Out Set custom start point A and stop point B for playback Enable Disable Audio Only available in Frame by Frame mode Toggle Real Time or Frame by Frame mode Export to CD DVD USB with integrated player Access additional playback tools Configure Playback software Print currently displayed image Save a snapshot of the currently displayed image as a BMP file Export video as an AVI file Codecs must be installed to play it Video enhancement tools List of recorded video for the selected camera on selected date Hides or displays the event list Select a search mode Basic Advanced Timeline Select a camera for playback List of available dates for the selected camera Select a viewing mode Single View Quad View Multi View 3 2 3 3 Entering Playback Mode To enter playback mode you must be logged in to an account with the Execute EventLog privilege Once logged in either press F10 on the keyboard or exit fullscreen if necessary and go to ViewLog2 Video Audio Log Viewing Modes There are 3 basic viewing modes Single View Quad View and Multi View To switch viewing modes click the View Mode button 3 3 1 Single View Displays the currently selected camera 3 3 1 1 Standard Plays video centered in the playback
16. e as possible to the object s actual size Option Senssivity 3 X DC X IL Dil 1 t3 T Alarm Region Delete Region Cancel e i E f OK Cancel i 3 5 2 Remote Viewlog The Remote Viewlog feature allows video to be retrieved from another RealEyes system as long as a network or Internet connection to it is available To connect to the remote system enter it s IP or Web Address in the IP Address box clicking the dropdown arrow will allow you to select previous entries Replace Guest with your User ID enter your password and click connect When working with multiple systems it may be helpful to use the Address Book to establish connections Connect to Remote Viewlog Service a IP Address M Port 5552 Default ID Password Seve Password Host Type DVR i Add current entry io Address book under his group Ad resstook comed cance 3 5 3 Video Effects The Effects menu provides video filters and enhancement tools Click the Effects Gi button and select a tool to apply it Effects such as sharpen and smooth can be selected multiple times to increase the effect The copy image to clipboard option allows you to paste the modified image into picture editing software such as Paint where it can be further edited or saved Selecting Sample will display before and after examples of each effect 3 6 Settings The Settings window allows you to change the behavio
17. in the Backup Folder Name box Make sure the Include ViewLog Player option is checked Click the Add Time Frame button to select video to backup Select a start and end time date and Check Uncheck the cameras to backup The right hand column indicates the number of video and audio events within the selected time frame video audio Select whether to backup Video Audio or Video Audio In the information section you can check Only Never Recycle Event to only include video that has been marked as Never Recycle This can be helpful when you don t want to backup everything within the time frame When backing up to a CD DVD pay attention to the Used Size This must be less than 700MB for a CD and less than 4 7GB for a DVD Click OK once finished configuring the backup then click OK in the backup window Select Backup Time i tem Lotes Time Period f Select Cameras z p pite Dx pre bt peewee v Camera 1 5240 Stet Time 22550009 i 10000 00 jr ant SE vV Carter J he ng utter ere f w Camera 00 End Tene 27572009 v 1235559 sa v Camera 4 0 0 v Camera 0 0 information V Camera 0 D NO PS arma otn Detabose Files v Camera 0 0 Pog er wem Te DC nw Object Index v Carrera j v Camera 9 0 0 Oriy Never Recycle Everi 7l Camera 10 Ved TXJ E3 vi Comer j 0 Modi rooe Camera le M lude daylight saving rofiback events V Camera 13 040 v Camera 14 0s 0 an ne V Camera 15 0 0
18. ing in parentheses next to a popup menu item are keyboard shortcuts and provide quick access to key features A complete list of shortcut keys and their functions can be displayed at any time by pressing CTRL K on the keyboard Changing Views You may change layout and number of cameras displayed by selecting one of the screen division buttons located at the bottom of the screen EEE EE You may also select a single camera by clicking on the camera picture click it again to return to the previous view or by selecting the appropriate camera number from the number bar at the bottom of the screen 142 3 4 sfej7 3 o iojs 12131415 16 1 5 1 6 Audio Audio is an optional per camera upgrade and may not be present on all systems or on all cameras To listen to audio while in live mode go to Configure A V Setting2 Wave Out and select the Audio that corresponds to the camera you want to listen to Selecting the Audio Indicator option on this menu will place an audio indicator bar on each camera Recording RealEyes systems record digital video in a loop newest video over oldest so there is never a need to delete anything to free up space In order to maximize the storage capacity video is only recorded when motion is detected 1 6 1 Recording Capacity The number of days the system can store is determined by several factors including the frequency of motion number of cameras and recording settings such as frame rate and
19. ivileges are grouped by tabs according to the areas of the software they affect In most cases only the first three tabs apply Multicam Viewlog and Webcam Multicam governs physical access to the recorder while in live view Viewlog governs both physical and remote access to recorded video and Webcam governs remote access to live video Multicam Monitor Start Stop Allows user to start or stop recording Network Start Stop Schedule Start Stop Input State Output Control PTZ System Setting Video Attribute Object Tracking Edit Password Fullscreen Enter Exit Snapshot Camera Audio Checkboxes Viewlog Allows user to enable or disable remote viewing Allows user to start or stop recording based on a set schedule Governs access to peripherals generally not applicable Allows user to control movement of PTZ cameras if applicable Allows user to configure system settings Allows user to configure video settings such as recording resolution Allows access to object tracking feature only applies to PTZ cameras Allows user to change other account passwords supervisor only Allows user to enter or exit fullscreen mode Allows user to capture still images Enable Disable access to individual cameras and microphones Execute EventLog Allows user to access playback mode Export AVI Delete EventLog Browse System Log Mark UnMark Never Recycle Backup EventLog Camera Audio Checkboxes Allows user to
20. k mode If the video is still missing it has already been recorded over The RealEyes System will not turn on or the monitor displays No Signal If the system appears to be on lights are on or you can hear it running but the monitor is completely black or displays No Signal make sure that all cables in the back are plugged in securely Press and hold the power button on the front of the system until it shuts off 10 15 seconds Turn the system back on If the system does not appear to have any power make sure the master power switch the rocker switch next to the power cord is set to If the system is plugged into a power strip try plugging it directly into the wall even if everything else on the power strip is working It is possible for a single port to go bad on a power strip If possible check the outlet with another device such as a lamp or radio am getting an error message what does it mean PWD Error This is a password error indicating that the username and or password you entered was not valid The password is case sensitive make sure Caps Lock is not on and double check the spelling DirectDraw Create Overly Failed This affects the ability of the system to enter full screen mode and is generally caused when a conflicting program is running during system startup such as our remote support software It does not affect recording or remote viewing and is usually cleared up by a system reboot Recycle Empty This usua
21. kely that you have uninstalled the necessary codecs from your computer In this case you will need to uninstall and re install the MultiView software When playing back recorded video some of the cameras are blank or come and go This is normal when playing back multiple cameras at once The reason is that by default the cameras only record when motion is detected This is not as noticeable playing back a single camera since it jumps directly from one recording to the next When playing multiple cameras across a singular timeline however video will come and go for each camera as it is available Dates and Times are missing in playback mode The RealEyes system uses an internal Database to keep track of all of the video it has recorded If your system has lost track of some of the video and will not display it in the Date and Time list you can run the Repair Database Utility to force it to rescan the hard drives and re index all of the video it finds To run the utility you must first login to the system and completely exit the Surveillance Software Go to Start gt Repair Database Utility You will be prompted to enter your username and password Select which cameras you want to re index and select Use Default Path when prompted The scan will take anywhere from a few seconds to several minutes to complete Once it has completed go to Start gt Cameras to restart the Surveillance Software Any video that was found will now be available in playbac
22. lly means that a storage drive has failed Contact tech support immediately Cannot connect to server This error occurs whenever the remote viewer is unable to connect to the RealEyes system This is most often due to a firewall blocking the connection Temporarily disable any firewalls you may have on Norton McAfee ZoneAlarm PCCillin etc and try again If you continue to have trouble check with your Network Administrator the connection may be blocked by a network firewall What ports need to be forwarded in my router In most cases the following list of ports will need to be forwarded to the local IP address of your RealEyes system usually 222 in your IP scheme i e 192 168 1 222 All ports are TCP If there is a conflict with an existing service on your network alternative port numbers may be used Please contact tech support if you have any questions regarding your network configuration 80 5550 5555 7700 7703
23. n Provides information about the selected camera feed Changes the selected camera Provides access to saved host connections 5 2 1 Logging In Open the DMMultiView program from either the desktop icon or the start menu Edit the Host address if necessary enter your user ID and Password and then click OK to connect Please Hern usemame and password Most Defauit 10 0 0 7 j Edit Device x GV DVR System User Name Password Save Password Forget Password Change Password OK Cancel MultiView support 1024x768 ot higher resoluton screen and version 5 4 or Later 5 2 2 Connecting to Multiple Systems Hosts Click the Edit Hosts button to open Host Management Select a host to edit or click New and select Host to add a new host If this is your first entry you will need to create a new group before you can add any hosts Select whether the new host will be a Single Host or Multiple Host connection and give it a name Default port numbers are Command Port 5551 Data Port 5550 Audio Port 5555 HTTP Port 80 5 2 2 1 Single Host Selecting Single Host will allow you to add a link to a single RealEyes system You may create a single host entry for each RealEyes system to easily switch back and forth between them Enter the IP or Web Address to the RealEyes system a valid User Name and Password verify the port numbers are correct use the defaults unless otherwise instructed and then save the entry Ho
24. r of the ViewLog playback application Some key settings are explained below Play Settings Tab Audio de noise Attempts to remove static and background noise during playback of audio recordings Auto play next event Plays the next available clip upon reaching the end of the selected one Display Tab Event list Selects what information should be displayed next to the event times None Number of Frames Clip Length File Size Quad View Change and re order the default cameras that are displayed in Quad View Up to 10 different Quad View configurations can be defined Thumbnail View Frame Interval Set the interval at which frames are displayed in Thumbnail View mode Multi View Change and re order the default cameras displayed in Multi View mode Up to 10 different Multi View configurations can be defined Chapter 4 Video Backup Export 4 1 4 2 Capture a Still Image To save a still image select the camera the image is to be taken from and click the Save as Image button E to capture the current image You will be prompted to select a location to save to image to and to select what information should be stamped on the image time date etc Save as AVI To save video as a file for playback by media player software such as Windows Media Player click the Save as AVI button A A window will appear with a preview of the start time and end time Drag the slider bars to adjust where the video will begin and
25. resolution Because the frequency of motion greatly affects the overall recording capacity the system should be checked periodically during the first month of service to determine the approximate days of storage it can hold and any adjustments that should be made Cutting down unnecessary or false motion can significantly increase the capacity To determine the approximate recording capacity compare the oldest recorded date against the installation date Once the installation date has been recorded over count the dates available Provided there are no major changes the capacity generally stays within a couple of days of this number 1 6 2 Turning Recording On Off To start or stop recording click Monitor Start Stop All Monitoring Or Monitor Camera ff Checked cameras are recording Chapter 2 User Accounts 2 1 2 2 User Account Overview There are 2 default user accounts local and manager The local account is used to lock the system and prevents the user from performing most actions such as stopping recording The manager account is the master account and is used to perform actions on the system and to create and manage new accounts If you are logged in as anything other than local the system will automatically log you out and log back in as local after 5 minutes of inactivity Creating Modifying Accounts Up to 100 user accounts can be created To manage these accounts go to Configure General Setting Password Setup Click New
26. save video to another device or location Allows user to delete video Allows user to view the system logs Allows user to lock unlock video Locked video will not be recorded over Allows user to backup video to a CD DVD or USB drive with player Enable Disable access to individual cameras and microphones during playback v Execute EventLog Iv Export AVI Delete E ventLog v Browse System Log Maik UnMark Never Recycle Iv Backup EveniLog a8 D 2uu nana Camera EventLog g DJ Mis orat iv2lvg amp lI wr 14 3R nr 15 wame 16 Webcam Input State Output Control PTZ System Information RPB Talkback E map Monitor Start Stop Video Attribute Schedule Start Stop System Configure File Save POS Live View Limit Connection Time Camera Audio Checkboxes Governs access to peripherals generally not applicable Allows user to remotely control movement of a PTZ camera if applicable Allows user to see system connection state information Not applicable Allows remote user to talk to a local user requires a microphone installed at the recorder and additional setup and configuration for 2 way conversation Allows user to access the E map if available Alows user to simultaneously record audio video on the remote computer Allows user to change the resolution of the remote video stream Allows user to start and stop recording to the remote computer based on a schedule
27. st List Host informations M Host Protection Sentry EJ RealEyes Mult Host C Host Name RealEyes Single Host Device I 8GV DVR System IP Address 10007 User Namu sentry Password w Command Port 5551 Data Port 5550 Audio Port 6550 HTTP Port 80 i 5 2 2 2 Multi Host Selecting Multi Host will allow you to arrange up to 32 individual cameras from up to 32 different RealEyes systems into one host entry The top password box is only to password protect the connection if you do not want to be prompted for a password each time you connect to the Multi Host leave it blank For this type of connection you will need to configure each camera spot individually Click the Edit button next to each camera slot you want to setup Enter the IP or Web Address user name and password for the system that the camera is installed on Select the associated camera number for this camera verify the port numbers are correct use the defaults unless otherwise instructed and then save the entry Host List Host Informations E Sentry i M Host Protection EJ Resit ves Muli Host 9 RealEyes Single Host Host Nama RealEyes Multi Host Password 1 08 Edit o M Edd 2 18 Edit 10 09 Edit 3 8 Edit 41 04 Edd 4 78 Edit 12 04 Edi s NS Edit 13 8 Edd s 4 Edit 14 08 Edi 71 08 Edit 15 08 Edit g J0 Edit 16 08 Edi New Delete Save import Export ox i Camera Setting Device s Gv DvR Sys
28. ted on that camera at that moment Searching Video 3 4 1 Default Search The default method to search video is to simply select a camera followed by a date followed by a time When selecting video from a previous month it may be necessary to click the symbol next to the month in order to display its available dates Once a time is selected a preview of that clip is displayed in the viewing window In many cases previewing these clips is the fastest way to locate an event 3 4 2 Basic Search Basic Search simply allows you to jump directly to a time and date that you specify 3 4 3 Advanced Search Advanced Search allows you to specify a date time range to search and specify which cameras to include 3 4 4 Timeline Search Timeline Search provides a graphical representation of the recorded video from which selections can be made 3 5 Tools Options 3 5 1 Object Search Object Search allows video to be analyzed for certain behaviors within a given region of the camera Before starting Object Search all Events must already be selected Use Ctrl Left Click to select multiple events To begin select a Video Process and click Setup D Click and Drag to draw a box around the desired area and select Alarm Region from the box that pops up To delete an Alarm Region draw a new box over it and select Delete Region Click the Search button a to begin the search When the search is completed the alarm count will be displayed in the
29. tem v IP Address 10 0 0 7 User Name sentry Password Camera No Command Port Data Port I 5551 5550 Audio Port 6550 OK Delete Cancel 5 3 Remote Playback To install the Remote Playback software you will need to login to the system through Internet Explorer Click the Launch Playback icon and follow the prompts to install the software Once the software is installed you can launch it by selecting Remote ViewLog from the Start menu or by clicking the ViewLog button in the DMMultiView program Select Remote Viewlog Service Enter the IP or Web Address replace Guest with your username enter your password and click Connect The Remote Viewlog program is identical to the Viewlog program on the RealEyes system See Chapter 3 for usage instructions Connect to Remote Viewlog Service 2 IP Address Port 5552 Default ID Guest Password Save Password Host Type DVR v Add current entry to Address book under mis group iaa tak 7 Connect ECT Chapter 6 Dashboard Home Page Pressing the F1 key on the keyboard opens the Dashboard When the Dashboard first loads it will check for an internet connection If one is found it will connect to and load our DVR support page which contains links to connect to a help desk technician and download links for any available patches Some patches are only used under specific circumstances and could cause problems if run unnecessarily
30. to the network they will need to be configured again before the system can be accessed remotely You will need to make sure that you are using the correct Internet Address If you have a static IP address one that does not change this will be the simplest and most reliable to use Otherwise you will want to contact your ISP about obtaining a static IP or use the sentrycam address that we setup i e bizname sentrycam net Please note that IP addresses beginning with 10 or 192 are local ip s and will not work outside of the business s local network To find the current public IP visit www whatismyip com from a computer on the same network as the RealEyes system or click the IP icon on the DVR Dashboard Internet Explorer gives me a Page Not Found or Cannot Display the Webpage message Verify that you are able to get to other websites like Google or Yahoo and make sure that you are entering the address in the Address Bar and not a Search Bar those won t find it Do not add www to the beginning of the address If you are adding a port number to the end i e http bizname sentrycam net 81 you will have to manually type in the http before the address l ve logged in remotely but all of the cameras are just blue or show the word Stop This could be caused by a firewall blocking part of the connection Try temporarily disabling any firewalls you may be have running Norton McAfee ZoneAlarm PCCillin etc If that does not work it is li
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