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1. 1 MobiDM MOBIDM Customer Quick Guide 4 4 2012 Page 8 Portal The portal shows a list of available Apps Click Install to download and install Apps on the device For more information about the Personal Enterprise Apps Portal is found in the MobiDM wiki wiki mobidm com 4 1 10 Usage monitor When enabled the device logs the usage of voice data and text messaging Data usage is logged per day together with the used APN and roaming information 4 1 11 APN settings This tab provides the configuration to connect a device to a Wireless network To set the APN for multiple devices use a config task See chapter 6 4 7 4 2 Identity manager This feature ensures a close relationship between the device and the business network environment Identity manager makes it possible to exchange credentials from the internal fixed network Active Directory to the portal enabling mail and PIM information to be exchanged between the mail server and the device Using credential management sets the security policies for MobiDM according to the same level and policy of the internal network Identity manager is part of the Mobile Integrated Cloud Different installation procedures are required Consult additional information about Mobile Integrated Cloud More information will be available on wiki mobidm com 5 Groups In order to manage devices or enable tasks to be executed on multiple devices they need to be assigned to at
2. 7 1 3 Devices by creationdate This is an overview of the devices and the date the entries were added or created in the portal 7 1 4 Inactive Devices by creationdate This is an overview of the devices that have been activated in the portal and the date these entries were added or created in the portal 7 5 Jailbroken Devices For iOS devices this lists any devices that have been jailbroken Jailbroken devices may cause a security risk or cannot be properly managed or supported 7 1 6 Device status This report lists the device status as is shown in the portal 7 1 7 Devices and groups This is an overview of all devices and the groups they belong to 7 1 8 Invoicing If available this is an overview of the usage of the device This may assist in monitoring or managing the contract with the mobile network provider Note The Invoicing report is only available for partners showing an overview of available partners customers and devices Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 16 7 2 Custom reports It is also possible to create customized reports A Description for the sample report number of sectors are available to create one or more custom reports 7 2 1 Add report a Click New to create a new custom report The ge Add Report screen opens First enter a name for Dexay the report Optionally enter a description for the Ore report to explain the settings an
3. Android iOS Symbian Windows pro Windows Stn passcode CX TX jt Z j NitrodeskTouchdown xX _ __ ___ Restrictions px xt KX Device neyption if x ff ff system For BlackBerry tasks see paragraph 6 2 1 IMebilconfiguplead x TS Favortes Favorites desired tab and place a tick in the first box to enable Device entering the desired settings Fields only become available to be changed after the feature has been enabled y don t specify able passcode 6 3 1 Passcode The passcode feature provides settings for a device regarding the quality of the passcode used to access the device If selected and send to devices using a pass code to gain access to the device becomes MobiDM Android Configurations Task WL Nitrodesk Touchdown Device Encryption A J Hena l __ So o x xx Specify don t specify E Enable passcode VeliQ Apri 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 11 mandatory This tab provides a number of different settings for passcode duration complexity time out period and the number of attempts to enter the correct passcode Use the tooltips at each field for more information about the field and the required settings Note When the maximum number of attempts to enter the passcode on the device is exceeded the device will perform a hard reset 6 3 2 Nitrodesk Touchdown Android Configurations Task Ist task Nitrodesk T
4. Backuptask CE XK Enterprise Appstore x xX x x x pari Locator task o r o o x S o x _ Security Profile Jo o So o x So jx fo o ax _ Usage monitor Jo So x S o x J x For BlackBerry devices an overview of the available service books on the BlackBerry Enterprise Server BlackBerry configurations task BlackBerry test3 Select policy Basic Password Security i Re Basic Password Security P Overview Rule name Medium Password Security IT Policy Name Advanced Security User Can Disable Passv Medium Security with No 3rd Party Maximum Security Time Advanced Security with No 3rd Part Individual Liable Devices TestPolicy01 LockTest MyTest02 TestAllTypes Password Pattern Checl Maximum Password Agi User Can Change Timet Password Required Wi Fi Allow Handheld C 6 3 Configuration task Configuration tasks support a number of features Table 2 lists the available features per operating The fields in the tabs are listed depending on the chosen operating system of the device Select the le value sic Password Security restriction Table 2 BES is available Select the desired services books for the task from the drop down list The selected service Books are added to the overview screen below the Select policy field The figure on the left shows a screen shot of both the dropdown list and the Listed Rules Configuration task features
5. More customer administrators can be added Contact the partner administrator if more admin accounts are required 2 1 Objects There are five Te available in the navigation panel When selecting one of the objects in the Navigation 3 navigation panel the panel on the right will change showing the relevant information or lists When the object Contracts is selected the overview screen lists the available contracts The same is true when selecting objects Devices Groups Tasks or Reports To enroll or manage large numbers of devices start by editing the necessary information for each device Devices can be imported using an excel sheet This way quite a few additional details can be imported at the same time Contact the MobiDM partner to assist in importing device details To manage devices they need to be added to one or more groups Contract overview Several management tasks are available in the IT Contract name a Start date Y End date v Devices F 1st contract 2012 Jan 28 2013 Jan 28 S po rta Tas k s can b e E 2nd contract 2012 Jan 28 2013 Jan 28 5 F 3rd contract 2012 Jan 28 2013 Jan 28 10 created changed or UR TT Yan rrr deleted Adding tasks to de respective groups makes them available for all devices assigned to this group 3 Contracts The procedure for managing devices starts with contracts Customers have one or more contracts Additional contracts can be acquired f
6. access to the device Enter the Pincode on the device to unlock it locks a device requiring the user to enter the device password to gain access to the device ATTENTION A wipe action can not be undone Lock device Partial wipe the device Wipe the device Partial wipe and device lock are not available for all operating systems Note A device or partial wipe cannot be undone Once the command has been sent the device will be wiped as soon as it receives the command For both a full and partial Wipe the device profile is wiped The device needs to be re enrolled to reinstate it in MobiDM ATTENTION Remote Wipe for Windows Mobile Symbian and Android use a special text message Wiping the device depends on the device actually receiving this message no full guarantee can be given 4 1 8 Locator This tab shows the approximate location of the device This is not available for all types of OS Create the Locator task to use this option See chapter 6 10 for details Personal Enterprise Appstore Portal 4 1 9 Personal Enterprise Apps portal Mandatory Enterprise Apps 2 To provide Apps for an iOS device uses the new Enterprise maou az App store the Personal Enterprise Apps Portal Users will be presented with a Web Clip on the home screen of the device fe EEE 3 Clicking the link opens the new Personal Enterprise Apps ON eigen KN Mandatory Suggesled Apps 1 Optional Suggested Apps
7. it triggers a connection from the device to the portal Simply click Send to send the command to a eae gee eee E the device This may be used to update information or details immediately instead Mar ae of waiting until the next automatic connection Heartbeat Device overview Device enrollment Enroll my device Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 7 4 1 4 Hardware amp Software inventories These two tabs list an inventory of the available hardware on the device or the software including installed apps etc The device must be enrolled first before this information can be retrieved from the device 4 1 4 Compliance amp Security The compliance and security feature is available only for iOS devices Under the device details a new tab is added showing the current state of the security settings if the device complies with the Passcode policies the iOS tasks assigned to the device and its current status See the general Portal description for more information about Compliance amp Security wiki mobidm com 4 1 5 Recovery Only available for Windows Mobile and Symbian If the administrator has set a security profile of 1 and higher and you have forgotten the access code for the device it can be reset using a reset code On the device login screen use the menu option in the log on screen for Windows Mobile choose the option I forgot Windows Mobile or for
8. least Fil croup Devices one group Add all the necessary groups and assign the Ey Grou r ED n er e devices to at least one of these For example create a Group A T7 Group 8 group for each type of operating system Devices can be Group C Context tree A Group D assigned to more than one group Remember that each device must to be part of at least one group in order to receive tasks and settings O O O Q gt Ga iOS Devices B Pieter TT Page i aw 9 1 Add a group To add a new group simply click New enter a name Add group for the group and click Save Choose a name for a group indicating its purpose For large numbers of devices the list of groups can grow extensively The swe JI name of a group will help to distinguish between the purposes of different groups It could indicate the operating system anorganizational unit or a user profile After saving the new group a new screen EE ere seman Frstnanc Lata ot Open opens Use this screen to select the gt i devices that are to be assigned to the v 0001 z l taney Tope 7 Opera ngey Sas r ewre group To add a device to a group select TTE ETT the desired devices and click the arrow pointing to the group Alternately drag the selected devices to the left panel into the TTY pace oer T gt OTS show 1 0rs NT T TTTTTEZ YET group nnn O
9. quick guides If Nitrodesk is not installed according to these procedures it may not be possible to manage the settings on the device even if this task is active and pushed to the android devices See the device installation quick guides wiki mobidm com Restrictions Feature Android iOS Windows pro Windows Stn X AA fe eee ee SU LER ele e I ODAADOD DaDa DOnna TIT The feature in this task is only available for Android The available options are to allow or disallow encryption MobiDM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 12 6 4 5 Exchange The configuration feature Exchange provides the necessary pions settings to connect devices to the Exchange server Enter all the required details of the server to enable the device to be configured to connect to the server and synchronize email contacts or agenda details Note The option is provided to enter the username email address and password However in most cases these details are different per user If that is the case leave these fields empty and request the users to enter these personal details on the device after the task has been executed Specify don t specify Configure VPN 6 4 6 VPN settings The VPN feature configures devices to connect to a network with a VPN connection Enter the necessary details of the VPN in the fields to configure a device The network administrator should be able to provide this information Th
10. It is the sole responsibility of the employer s to comply 6 9 Security profile Securitytask for Symbian For Windows Mobile and Symbian the level of oo security can be selected for a device Five i levels are available where level 0 means no security level and level 5 the highest available security level for the device The Overview screen contains a table listing the different security levels and its policies Password history days 5 Very high Required unique numbers amp letters 1 5 4 x 6 10 Usage monitor This task enables a usage overview for Windows Mobile devices Simply create and save the task There are no additional settings necessary The usage is shown in the device overview screen of the devices assigned to the correct group It is only available for Windows Mobile Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 15 7 Reports Select the last option from the navigation panel Reports The Report overview screen shows a list of predefined reports It is also possible to create customized reports 7 1 Predefined reports 7 1 1 All Devices This reports list all the available devices of a customer This includes devices that have not yet been enrolled It includes additional information like user details email address etc 7 1 2 Active Devices This report is similar to the previous one except it only lists the devices that have been activated in the portal
11. MobiDM Quick Guide MOBIDM Customer Quick Guide 4 4 2012 Page 1 Index Index Introduction Help files amp Tooltips Filtering 1 Getting started 1 1 Opening screen 2 Procedures 2 1 Objects 3 Contracts 4 Devices 4 1 Changing device details 4 1 1 Profile 4 1 2 Device enrollment 4 1 3 Trigger a connection 4 1 4 Hardware amp Software inventories 4 1 4 Compliance amp Security 4 1 5 Recovery 4 1 6 Backup amp Restore 4 1 7 Remote wipe 4 1 8 Locator 4 1 9 Personal Enterprise Apps portal 4 1 10 Usage monitor 4 1 11 APN settings 4 2 Identity manager 5 Groups 5 1 Add a group 5 2 Editing or deleting a group 5 3 Group actions 6 Tasks WOW O O O 0 0 Q00 0 SN NN NNNNODAADADAAAAH AR KR W WH WR 6 1 Procedures 10 6 2 Adding a task 10 6 2 1 BlackBerry Service Books 10 6 3 Configuration task 10 6 3 1 Passcode 10 6 3 2 Nitrodesk Touchdown 11 6 3 3 Restrictions 11 6 3 4 Device encryption 11 6 4 5 Exchange 12 6 4 6 VPN settings 12 6 4 7 APN and Wi Fi settings 12 6 4 8 Web Clips 12 6 4 9 MobileConfig 12 6 4 10 Favorites 13 6 4 11 Device 13 6 5 File task 13 6 6 Backup task 13 6 7 Enterprise App store 14 6 7 1 Personal Enterprise Apps store 14 6 8 Locator 14 6 9 Security profile 14 6 10 Usage monitor 14 Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 2 7 Reports 7 1 Predefined reports 7 1 1 All Devices 7 1 2 Ac
12. Symbian the option Recover password A so called Device Key is generated on the screen of the mobile device Enter this code here and press Generate recovery code Enter this recovery code on your mobile device Choose a new password to regain access to the device 4 1 6 Backup amp Restore For Windows Mobile and Symbian devices it is possible to create a backup of a part of the information on the device Earlier backups can be restored to the device Backup and restore tasks defined by the administrator are listed below Check the checkbox in front of the backup task and select the desired backup or restore function below by clicking on the appropriate button 4 1 7 Remote wipe emote wipe Devices lost or stolen can be wiped remotely For iOS there is the option to lock the device completely In the event a device gets lost or stolenthere ar three options available to prevent unauthorized access to the device or the data Partial wipe It is possible to execute a partial wipe only wiping the data from the device All settings remain in tact wipe the device or to select a pa rtial wipe The Device wi This feature i also able to serd a full wipe command to the device completely wiping all the information on it The device partial wipe clears all personal or business data Device lock from the device leaving the OS intact Device Lock It is also possible to lock the device preventing unauthorized
13. You can create a MobileConfig file using the iPhone Configuration Utility from Apple For more information see Apple support Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 13 6 4 10 Favorites _ Symbian and Windows Mobile devices support a le fae feature to select a number of favorite website it addresses Using this tab these favorite URLS can be q Sn sent to a number of devices at once Enter the _ RN requested details and assign the task to a group of __ VERD a Or Wingo ws Mobile devices This tab ac _ Favorte 3 contains a field to enter the home page of the mobile _ browser This is the page the browser opens on start _ Favorite 4 u j Sa p SSS Sail 6 4 11 Device xaran nek This task configures the settings for connecting the device with a PC In some cases allowing the device to connect to a PC can be regarded as a security risk and should therefore be disallowed This task also configures APN settings and Device power configuration Consult the tooltips for more information 6 5 File task B Connection to PC ity _ Allow connection with PC Yes No WiFi Device power _ On battery suspend after 2 Minutes b _ Suspend when on external power Yes No Default APN for Afaria client _ APN name No standard APN Select this task to send a file to a Windows Mobile or Symbian device When the file task screen opens clic
14. c field or reference A tooltip is displayed the moment the mouse hovers over the _ icon and closes again when the mouse pointer is moved away Fields colored orange are mandatory fields The correct information must be entered here Sometimes information is required ina ee specific format The tooltip at these fields provides additional information If a field changes from orange to red the information entered does not conform to the required format For example when confirming a password the two values entered may not match When attempting to save the Filtering Lists or overviews can be ordered per column Simply click on the small triangle at the end for the column name A submenu opens offering the option to sort the column in HEEE ascending or descending order Z Ascending Note This filter is not available for all columns ort Descending show 1 2 0f2 Columns gt Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 1 Getting started Page 4 Browse to the portal using an Internet browser Browsers currently supported e 1E8 9 e Firefox 3 6 9 e Chrome 16 MobiDMS The login screen already provides some options Select the desired language zed Currently German English and Dutch are supported languages Changing nine aa language is also possible after logging in The credentials for logging in have xeman fees 8 been provided by your partner
15. d use of this Filter options report 7 2 2 Data options sare Description for the sample report First tick the box Customer A list of available options selectors becomes available Select one or more of these selectors to specify the customer details for the report The next column shows another set of selectors Two options are available Customer or Administrator Selecting one of these provides another set of selectable a details Select one or more of these as required If the option Customer is selected in the second column a third column becomes available again with several options in the drop down menu As before select the desired entity from the dropdown menu and next one or more options can be selected Using these various selectors a detailed custom made report is created 7 2 3 Filter options Besides the custom made report it is also possible to set one ore more filters In the panel A as Customer Name Filter options click New and select an object from the dropdown menu Next choose the desired operand from the second dropdown cern menu Depending on the selected operand Zi enter the desired value in the third field eens es Add as many filters as required EEE Es Finally click Save to save the report or on Preview to check if the report shows the desired data 7 3 Exporting reports All reports can be exported to an Excel f
16. e group of devices at ones vente without creating a separate task The following actions are available 1 Operating system Sets the operating system for all devices in the group 2 Enrollment of all the devices in the group Use to enroll a group of devices at once Choose how the enrollment message is sent by text message or e mail Note Either the mobile number must be available for each device or the email address 3 Trigger a connection Initiates a connection between the devices and the server only for iOS devices Used to push new settings to devices instead of waiting for the next heartbeat 4 Text message Send a text message to all devices in this group Used to send a message to a large number of devices assigned to the group Note the mobile number must be available for each device in order to receive the text message 5 Create a new password for device users in this group Reset the user password to the portal Only use this if de password is the same for all users in the group 6 Perform a backup for all devices when a backup task has been assigned Symbian and Windows Mobile only 6 Tasks Device management starts by creating and executing tasks Tasks can be used to add applications information settings or o manage security etc for devices The portal offers a large x number of different options and settings They are available to devices depending on the type of device or operating system Note Creat
17. e tooltips also give additional explanation 6 4 7 APN and Wi Fi settings The APN tab contains the necessary fields to configure a device for connection to the mobile network In most cases the mobile operator provides the information for these settings Incorrect settings will cause the device to be unable to connect to the mobile data network A tab is also available to configure the Wi Fi settings for the device Using these two tabs configures all the devices assigned to the relevant group to be configured for the mobile and Wi Fi network Changes in any of these settings will be sent to all devices and reconfiguring them as specified 6 4 8 Web Clips When an App is placed in the Personal Enterprise Apps Portal a Web Clip linking to the portal is placed d onthe home screen of the device The App is placed in the Specitfy dont specify Nere suyungan d Dersona Enterprise Apps Portal The settings in this tab provide n the configuration for the corresponding Web Clips to the App e Enter the URL and select an icon file tyr T weon Consult the tooltips for more information about the different fields 6 4 9 MobileConfig Apple iOS has a built in feature to supply the configuration settings of a device using a MobileConfig file MobiDM allows you to incorporate MobileConfig files and distribute them to the devices Using MobileConfig means you no longer need to define each individual setting in the task
18. ing tasks and execute them on a device may affect the user Proper communication about policy changes or different settings is advised to inform users of any changes they me be confronted with Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 10 6 1 Procedures Use the following steps to create and execute tasks 1 Create a task Enter all the details required Save the task Assign the task to a group Activate the task 6 2 Adding a task a Ye Click New in the task overview screen to add a new task The Add task screen opens The different tabs represent different types of tasks Not all tasks are available for all types of operating system When an operating system is selected the tabs of tasks not available for the selected operating system are not shown First select the operating system before selecting the desired type of task If no operating system is selected it is not possible to proceed An error message will indicate that an operating system needs to be selected Enter a name for the task Optionally enter additional information about the task explaining its purpose and use for certain devices Table 1 Shows the types of tasks available for the each operating system 6 2 1 BlackBerry Service Books Table 1 he tasks Tasks per operating systems Android iOS Symbian Windows pro Windows Stn Configurationtasks x TX x __ ix fo x__ px Tr x_ x hx
19. k New to add a file to the list It is important to enter the correct file path on the device where the file is to be stored Next browse to the desired file For applications the file type should match the requirements of the sane operating system of the device Click Save to upload the file and ad it to the list A file task for distributing application packages is only suitable for one specific operating system Create another file task for a different operating system 6 6 Backup task This task allows the device to be configured for a backup and restore task Enter the file path on the device that requires a backup Also Overview Backup Task for Symbian enter the file path were files can be restored If oe oo information is restored the original file in this ae folder on the device will be overwritten To Backup subfolder 3 prevent this create a subfolder to restore a backup file For example My mente iy Documents restore or for Symbian Restore if Always x C Data restore The user can manually move individual files to the desired folder Since the file paths for Symbian and Windows mobile are different this task is only to be used for one specific operating system Create another task for another operating system Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 14 6 7 Enterprise App store This feature is used to send Apps to a device Create a task f
20. n the left side is an overview of tasks that have been assigned to the group See chapter 6 for information about tasks Remember that a device can be a member of more than one group but a device must be assigned to at least one group in order to receive tasks Apps or settings Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 9 5 2 Editing or deleting a group To edit a group select the desired group and click Edit Alternately double click on the chosen group To delete a group select the desired group and click Delete Deleting a group does not mean that tasks or devices are also deleted They remain intact only their assignment to the group is removed Group actions 5 3 Group actions em When devices are assigned to a group a number of J ty Se gaws TT Tj actions can be set and executed for all devices in a jer ezan i the group Click on Group actions to open the S0 TOR a group action window It shows an overview of tabs 3 a Each tab represents a different action Not all gt a actions are available for all types of OS gt Ss Pee KE e be Ee o be A Fame urammeuee For each group one or more actions can be executed The aga aia advantage of using a group action is that the action will be Ce aaa executed to all devices in the group sezren me j Using these group actions is a quick way to send any of the a z available settings or tasks to a larg
21. or supplier 1 1 Opening screen Login After logging in the opening screen shows several panels e Panel 1 The Navigation panel used to navigate the available features e Panel 2 The Context tree used to select the desired partner or user e Panel 3 The Overview panel to add change or create partners users contracts devices groups and tasks e Panel 4 The support panel contains some support information and a link to the Wiki pages Panel 1 Navigation panel to navigate through the various objects in the portal Contracts E 3rd customer Panel 3 Overview screen gt Editing the various management objects Contract overview C x J F Contract name a Y Start date v End date v Devices z 2012 Jan 27 2013 Jan 27 10 Panel 2 Context tree Shows the partners and customers Context tree a 3rd customer Panel 4 Support information B Support For manuals FAQ s and supported A devices see our WiKi pages z When you can t find an answer here ini call administrators can 31 10 206 0207 X V Jefe MobiDM WY ire HTTP IT show 1 1 of1 VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 5 2 Procedures As a customer a number of management options are available This chapter explains the most common procedures for a customer administrator using the portal The Partner administrator will have added at least one customer administrator account
22. or the chosen App and add the App file to the list Application name Description File lt 200MB When the task is executed on the en av ERN device the App can be installed Click New to add the file provide a name for the app and a description Optionally allow a Silent install the installation proceeds under water without the user s intervention Ticking the box Mandatory makes the App a mandatory app on the device 6 7 1 Personal Enterprise Apps store For iOS devices a personal Enterprise App store is available A WebClip linked to the Personal Enterprise App store is placed on the users Home Screen Enterprise Apps that are added in the portal will be Z placed in this App store Apps can be added as es Mandatory apps or suggested Apps See screenshot i for a iOS App store Task 6 8 Locator Creating this task and assigning it to Windows Mobile devices provide information about the approximate location of the device In the device overview window a map is shown with the approximate location shown on the map Click Save to save the task and assign the task to a group for Windows Mobile devices Disclaimer There may be privacy laws affecting the use of the Locator feature Legislation may require that users be informed if the device location information is used Employees may have the right to grant explicit permission first or that they are able to opt out
23. ormat Both in the Report overview window as the View report window click Export to XLS to export This will download the file in xls format to the local computer Mobi DM VeliQ April 2012
24. ouchdown is a third party application for Android It is used to set Exchange settings on a device and includes a large number of settings to configure email contacts agenda etc To use Nitrodesk Touchdown a separate license is required Tick the first box to enable the configuration of Nitrodesk Touchdown For more detailed information about all the available field settings use the relevant tooltips Speafy don t specify Enable NRrodesk Touchdown Using Nitrodesk Touchdown to manage mail server settings 6 3 3 Restrictions Quite a number of restrictions are available in this tab Depending on the operating system the available tabs will vary Table 2 provides a complete overview of all the restrictions available per operating system Settings for BlackBerry devices are available in the BlackBerry Service books See paragraph 6 2 1 iOS features the most restriction settings Most of these are self explanatory Use the tooltips at each field for more information about the information required Quite a few options only provide simple radio buttons to allow or disallow a particular feature or option on the device Note Blocking certain features like Wi Fi or Bluetooth may prevent users from accessing business information ona wireless network or prevents the use of accessories 6 3 4 Device encryption and device behavior for mail contacts and agenda Nitrodesk must be installed according to the process provided in the device
25. rom the partner Existing contracts can be extended increased Each contract contains one or more devices Only the partner is able to add or remove devices from a contract or add additional contacts a T ae r ENES with devices The contract overview panel lists the available pee mme E 3rd contract 2012 Jan 28 2013 Jan 28 10 contracts and devices per contract TET yT Mobi DM VeliQ April 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 6 4 Devices Selecting the object Devices the device overview screen shows the available devices Details of individual devices can be changed here Double click or select the desired device and click Edit to see the options available Device overview a Edit E E Username v First name Middle name Surname Mobile number m Department m Contract Last connection v Operating syste r E mail zi Prim MB0000773 customer_1 Android false MB0000768 customer_1 Android false MB0001128 test2342314123 Customer_2 55s BlackBerry agoudswaard v false MB0000772 customer_1 5 BlackBerry info contera nl false MB0000767 31633313482 customer_1 iOS false MB0000776 customer_1 ios false MB0000769 00061234567 customer_1 Symbian S60 v3 false 4 1 Changing device details 4 1 1 Profile This tab shows the various details available for the device Some of the field contents can be altered OE t is important to enter information about the security que
26. stion and its answer This enables the option to recover a device password in case it is forgotten It is also possible to instruct the users to enter the information for the security question and answer for their device Enter a question in the first field for example my mother s maiden name was Next enter the answer to the question Mobile number 31653968893 Operating system Unknown This question is presented when attempting to recover the lost password 4 1 2 Device enrollment Before the device can be managed through the portal it needs to be enrolled first Quite often the administrator will start the enrolment procedure but a user is also able to initiate it to re enroll a device Enrolling a new or replacement device with a different operating system the original change the operating system before attempting to enroll the device To enroll the device select the tab and click one of the buttons in the screen Devices able to receive a text message can use the enrollment procedure using information in a text message send to the device Devices able to receive only email can us an enrollment procedure from an email message Note For details about enrolling a device see the user manual for the type of device or operating system http wiki mobidm com 4 1 3 Trigger a connection This tab is not available for all operating systems If it is available for example for iOS devices
27. tive Devices 7 1 3 Devices by creationdate 7 1 4 Inactive Devices by creationdate 7 5 Jailbroken Devices 7 1 6 Device status 7 1 7 Devices and groups 7 1 8 Invoicing 7 2 Custom reports 7 2 1 Add report 7 2 2 Data options 7 2 3 Filter options 7 3 Exporting reports MobiDM 15 15 15 15 15 15 15 15 15 15 16 16 16 16 16 VeliQ Apri 2012 MOBIDM Customer Quick Guide 4 4 2012 Page 3 Introduction MobiDM offers mobile device management for any device or any platform from a single portal Customer administrators are able to start the device enrolment procedures add groups and tasks to manage and configure devices Help files amp Tooltips In MobiDM 4 x much of the information regarding the use of the portal has been incorporated within the portal itself In the portal help files are available indicated with question mark icons and tooltips are indicated with and exclamation mark icon El Help files provide information regarding relevant screens or panels They describe procedures steps and further information about settings tasks or groups From time to time references are made to the MobiDM Wiki pages or to external sites for additional information All the help file information is content related and only shows information regarding the current actions or screens To open help files simply click on the icon This opens a new screen Tooltips provide lines of text with information regarding a specifi

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