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Phaser 380 Color Printer User Manual

1. Phaser 380 see page 3 18 Apple LaserWriter 8 3 4 see page 3 18 Phaser 380 GX see page 3 19 Using the printer s front panel Refer to Front panel overview on page 7 1 for instructions on using the printer s front panel 3 16 Phaser 380 Color Printer Print features quick reference Macintosh printer drivers Printing Basics 3 Feature Phaser 380 driver Apple LaserWriter Phaser 380 GX driver 8 3 4 driver Print quality modes Print Print Printing Fast Col TekColor gt Options Printer Driver Defaults maS EMO O Print Quality Print Quality Print Quality m Standard m Enhanced 600x300 Color correction Print Print Printing N X TekColor Options Printer Driver Defaults aoe mt love gt Color Correction Color Correction Color Correction m Vivid Color m DIC m Simulate Display m FujiProof m SWOP Press m Monochrome m SNAP Press m Use Printer m Euroscale Press Setting Commercial Press Media size Page Setup Page Setup Page Setup m Executive m Personal Env Paper Paper Paper m Letter m 10 Envelope E Legal E ISO B4 B5 B6 m Tabloid m C6 Envelope m AS A4 A5 m DL Envelope m Tabloid Maximum m Custom Media tray selection cant uel Printing TekColor Options Paper Source Printer Driver Defaults m Upper m Transparency Tray Selection Tray Selection Tray Selection m Lower m Manual Paper m Paper m Manual Transparency Quick Collate Print Print Printing m On
2. m Make sure that the correct network is selected in the Network Control Panel Printing and installation problems Symptom Solution You have problems m You can get tips on printing from specific applications printing from a specific such as QuarkXPress and PageMaker from the application Tektronix World Wide Web site hitp www tek com Color_Printers userdoc introduction html a Information on printing from specific applications is also available by contacting HAL the Tektronix automated information system Refer to Using the automated fax systems on page 6 3 Text prints in Courier The font you have specified is not available The font standard Phaser 380 printer supports 39 resident fonts An additional 30 fonts are optionally available for a total of 69 fonts Other fonts must be downloaded or available ona SCSI font disk Refer to Fonts on page 3 46 Phaser 380 Color Printer Troubleshooting 6 Printing and installation problems cont d Symptom The printer processes an image but does not finish printing the printer times out Solution PC users If you are using the serial or parallel port use the MODE command to set the PC s communication parameters For example MODE LPT1 P for parallel port LPT1 MODE COM1 9600 N 8 1 P for serial port COM1 m Windows users Double click on the Control Panel Double click the Printers icon Choose your Tektronix printer Click th
3. Turn Exit Rollers Clean Cancel 5 44 Phaser 380 Color Printer Caring for Your Printer 5 To clean the rubber exit rollers from the outside of the printer place an alcohol soaked cleaning cloth against the rubber rollers in the exit tray where the prints are ejected Start from the far left side of the printer 4 9662 79 While firmly holding the cleaning cloth against the exit rollers press the Clean button on the front panel to turn the exit rollers Move the cleaning cloth to the right to continue cleaning the exit rollers and repeat Steps 6 and 7 If the cleaning cloth becomes dirty during cleaning discard it and use another User Manual 5 45 5 Caring for Your Printer 9 To check the condition of the exit fingers first open the front cover 9662 07 10 Open the exit cover using the blue release button located inside the front cover at the top of the printer 11 To clean excess ink particles and drum fluid from the blue colored exit fingers gently wipe the top surface of each finger using a dry swab RY A S amp 4 9662 42 5 46 Phaser 380 Color Printer Caring for Your Printer 5 Caution To avoid damaging the print drum and exit fingers never scrape excess ink with a tool or fingernail Use a dry swab provided with the cleaning kit gt r 9662 43 Note Ifink flakes from the exit fingers fall into the printer they can cause print quality problems Refer to Cleaning for ink sme
4. Front panel messages The front panel displays messages indicating the condition of the printer Some messages such as Standby and Warming Up simply provide status information These messages do not require user action Error messages such as Jam Open Front Cover require you to perform some action such as remove a paper jam Use the information in the following table to determine an appropriate action for each type of message You can learn more detailed information regarding the problem by checking the associated seven digit error code that is stored in the printer s Service Support Fault History front panel menu Refer to the Phaser 380 printer s web page for more information http www tek com Color_Printers userdoc introduction html The printer may display a numeric error code when it detects certain types of problems If you see a numeric error code first write down the number Try turning off the printer s power and wait at least 15 seconds before turning the power on again If that does not solve the problem call your local Tektronix office for assistance or call Tektronix Service in the U S and Canada at 1 800 835 6100 Front panel messages Message Explanation Action Check Print The printer is waiting for confirmation of the print job from the front panel Empty Waste The waste liner A in the printer s maintenance Liner A tray B is full Open the front cover remove the maintenance tray and e
5. m PhaserPrint Plug in for Photoshop installs an application specific plug in if the application is found Samplers installs color sampler charts and a fonts 3 sampler 2 4 5 In the Driver Installation dialog box select from the following options m Drivers PPDs installs driver files and printer description files QuarkXPress PDF installs an application specific printer description file if the application is found m PhaserPrint Plug in for Photoshop installs an application specific plug in if the application is found Click Next In the Custom Install Select Utilities dialog box select from the following options a Printer Utilities installs utility files for selecting printer features m Network Utilities installs utility files for using the printer on a network Samplers installs color sampler charts and a fonts sampler Use the default Destination Directory or click Browse Click Next Files are copied to your hard disk 6 The Finish Installation dialog box contains instructions for completing the printer software setup click Next The Print Manager opens automatically Note The setup instructions remain visible while the Print Manager is running If you click on the Instruction s dialog box press the lt Alt gt lt Tab gt keys to see the Print Manager again 7 From the Printer menu select Create Printer User Manual 2 39 2 Getting Set Up 8 In the Crea
6. 10 From the Options dialog box click the Advanced button to see the Advanced Options dialog box Make sure the Use PostScript Level 2 Features check box is checked on Note The Use PostScript Level 2 Features option affects the print time of bitmapped raster images by improving the image transfer time from the computer to the printer and by improving the image processing time in the printer This option is only available to applications that use this Tektronix driver with Tektronix PostScript Level 2 printers such as the Phaser 380 printer When this box is checked the Compress Bitmaps option is unavailable grayed out 11 Click OK until you return to the Printers dialog box then click Close 3 8 Phaser 380 Color Printer Printing Basics 3 If you are using PC NFS If you have PC NFS software installed on your computer you need to make the following selection in the Network Options dialog box 1 From the Main window double click the Print Manager icon 2 From the Options menu in the Print Manager select Network Settings 3 Inthe Network Options dialog box uncheck the Print Net Jobs Direct box 4 Click OK User Manual 3 9 3 Printing Basics Using the Adobe PostScript driver for Windows 3 1 To select printing options follow these steps 1 2 From the Control Panel double click Printers In the Printers dialog box select the Tektronix Phaser 380 printer then click Setup A dialog box appear
7. 8 Supplies Accessories and Expanding Your Printer Memory upgrade 16 Mbytes of Memory In its standard configuration the Phaser 380 printer has 16 Mbytes of memory You can upgrade the printer to 48 Mbytes or 64 Mbytes of memory to gain printing features and improve performance Note The Startup Page reports how much RAM memory is installed in the printer For information on the Startup Page refer to Printer Help Pages on page 7 6 48 Mbytes of Memory Upgrading to 48 Mbytes of memory provides 600 x 300 dpi printing support for job collation 30 additional fonts the Check Print feature support for the Phaser Copystation and job pipelining Refer to Extended Features upgrade on page 8 4 for detailed information 64 Mbytes of Memory Upgrading to 64 Mbytes of memory provides additional space for more downloadable fonts and improves job pipelining to speed printer throughput and offloading of print jobs from your computer Total memory Upgrade from 16 Mbytes Upgrade from 48 Mbytes 48 Mbytes Order Z380FX Not applicable 64 Mbytes Order Z380FX and ZMA16 Order ZMA16 Font upgrade You can add an additional 30 fonts to the standard 39 fonts by upgrading to the Extended Features configuration Refer to Extended Features upgrade on page 8 4 for more information Refer to Fonts on page 3 46 for more information on font typefaces 600 x 300 dpi upgrade You can upgrade the Phaser 380 printer to print
8. Display DIC SWOP FujiProof Euroscale Monochrome Commercial None SNAP Press Fast Color Enhanced 600 x 300 Standard default Default Tray Startup Page SCSI Startup Mode Cleaning Page Source Error Handler Image Smoothing Energy Star Check Print Media Size Check Serial Settings T Baud Rate Parity Exit lt gt enu Data Bits Flow Control Stop Bits Exit g gt Network Settings lt lt gt Menu t g K Extended Features required Service Support Language Menu KK Appears when lower paper tray is installed TCP IP EtherTalk or TokenTalk NetWare HTTP Cool Down For Power Off Engine FW Version Head Serial Number Fault History Calibration Date Purge Volume Head Version English default Deutsch Espa ol Italiano Fran ais Japanese KKK Appears when appropriate PhaserShare card is installed 9662 55 User Manual 7 7 5 7 Using the Front Panel Printer Help Pages The printer has several Help Pages that you can print from the front panel to learn more about the printer Menu Map The menu map provides a graphical view of the front panel menus The menu map can be used as a convenient navigation aid for quickly determining the location of menu items An online version of the menu map is also available on the World Wide Web Configuration Page The configuratio
9. Follow these steps when removing jammed media 1 Check for jammed media that has partially exited the printer s exit cover Remove any jammed media by pulling the media out through the top of the printer Open the front cover and check for jammed media 9662 07 User Manual 6 19 6 Troubleshooting 3 If necessary open the exit cover using the blue release button located inside the front cover at the top of the printer h 4 Using both hands pull the jammed media out the top of the printer LI gt 5 If necessary remove the media tray to locate and clear jammed media 6 20 Phaser 380 Color Printer Troubleshooting 6 If your file doesn t print If you ve configured a supported driver for your printer but your printer isn t printing try the following suggestions If these suggestions fail to solve the problem use the Tektronix PostScript Level 2 error handler utility to determine what is wrong Refer to Using a PostScript error handler on page 6 27 for information on using the error handler General things to check for Macintosh users m Open the Chooser and select a supported driver such as the LaserWriter 8 x and your printer m Ifthe driver isn t installed or properly set up with your printer refer to Macintosh software on page 2 46 for instructions Try turning off Background Printing m Close the Chooser and try printing again m Ifyou are having trouble printing
10. Macintosh LaserWriter drivers versions 7 1 2 and 8 automatically set only the wait timeout to 300 seconds User Manual 6 29 6 Troubleshooting Note The TIMEOUTS PS file affects printer operation If the printer is shared on a network using this file may affect the prints requested by other users 1 Locate the utility files in the PHSR380 directory on the printer s CD ROM 2 Copy the TIMEOUT PS file to your hard disk 3 Open the file using a text editor The default value is 40 seconds for the wait timeout Change the value in the WaitTimeOut line to 999 4 Use one of the following methods to send the TIMEOUTS PS file to the printer m PCusers Use the DOS COPY command to send the file to the printer Windows 3 1 users can also use the Copy command in the File Manager Workstation users Send the file to the printer as you would any PostScript file 6 30 Phaser 380 Color Printer Troubleshooting 6 Printed colors are not what you expected In general Check the printer settings in the printer driver Try selecting another Color Correction option Supported printer drivers provide access to the various TekColor color corrections Refer to Color correction descriptions on page 4 6 for more information If you are not using a supported driver and are sharing the printer with other users on a network another user may have changed the printer s default color adjustment setting Refer to Sharing th
11. Maximum for Tabloid A3 full size bleeds The manual feeder also supports printing of custom media sizes as well as printing of envelopes The following table presents guidelines for selecting media sizes for use with the printer s manual feeder Manual feed sizes Media size Dimensions Custom sizes Width 92 2 to 332 5 mm 3 63 to 13 1 in Length 152 4 to 472 mm 6 to 18 55 in Fixed sizes Executive A US letter A4 Legal Tabloid A3 Tabloid Maximum Personal envelope 92 07 x 156 09 mm 3 625 x 6 5 in 10 envelope 104 77 x 241 29 mm 4 125 x 9 5 in C6 envelope 114 x 162 mm 4 49 x 6 38 in DL envelope 110 x 220 mm 4 33 x 8 66 in User Manual 3 31 3 Printing Basics Media weight The following table lists the supported weights for paper media printed from the media tray and from the manual feeder Note Some thinner grades of paper may curl and cause media feeding problems Always load curled paper concave side down in the media tray Refer to Margins and image area on page 3 33 for details on the size of the image area Guidelines for paper weight Input method Grade Weight Media tray Bond 60 to 150 g m 16 to 28 Ib Book 60 to 117 g m 40 to 80 lb Cover 167 to 179 g m 60 to 65 Ib Manual feeder Bond 60 to 150 g m 16 to 28 Ib Book 60 to 117 g m 40 to 80 Ib Cover 187 to 218 g m 8 to 10 pt Bristol Index 163 to 181 g m2 9
12. TekColor gt Options Printer Driver Defaults oi Quick Collate Quick Collate Quick Collate E Check Print Print Print Printing o TekColor gt Options Printer Driver Defaults men gt Check Print Check Print Check Print m Off Image Smoothing Print Print Printing o gt TekColor gt Options Printer Driver Defaults 7 S Image Smoothing Image Smoothing Image Smoothing m Color Control Strip Print Print Printing m On TekColor Options Printer Driver Defaults On Color Control Strip Color Control Strip Color Control Strip E These features are available with the printer s Extended Features option only Available only with the LaserWriter 8 driver User Manual 3 17 3 Printing Basics Using the Phaser 380 printer driver m From the File menu open the Page Setup dialog box Use the Paperpop upmenutoselectthe printer ssupported papersizes m From the File menu open the Print dialog box In the Print dialog box click the TekColor button to see the TekColor Options dialog box Select printer specific features as desired such as media trays and color corrections Using the Apple LaserWriter 8 3 4 driver m From the File menu open the Page Setup dialog box Use the Paper pop up menu to select the printer s supported paper sizes m From the File menu open the Print dialog box Select paper trays in the Paper Source field In the Print dialog box click the Optio
13. Troubleshooting 6 Using the automated fax systems As an alternative to other resources and to provide up to date information quickly Tektronix has set up HAL Highly Automated Library EuroHAL and OzHAL interactive automated fax systems These automated fax systems provide Macintosh PC and workstation users with the latest technical hints and tips like color adjustments solutions to common technical problems and application notes for software problems such as CorelDRAW and QuarkXPress If you have a fax machine and a touch tone voice telephone you can order a HAL catalog listing all of the information offered by HAL You may call HAL EuroHAL or OzHAL from anywhere in the world The fax systems are available 24 hours a day seven days a week Use EuroHAL to order a catalog or individual documents in Europe EuroHAL includes many documents some in English and some in other European languages If a local version of the document you want is available EuroHAL will send it in your language Otherwise it will send English documents Country Numbers Austria Belgium Denmark 00 44 1908 681839 Finland Holland Italy Norway Switzerland France 0800 90 81 86 Germany 0130 819 220 Spain 07 44 1908 681839 Sweden 009 44 1908 681839 UK 01908 681839 Other countries 44 1908 681839 where is your country s International Access Code User Manual 6 3 6 Troubleshooting
14. Turn off all color corrections None Using PANTONE Colors Brightest most vibrant colors Vivid Color Overhead transparency presentations Blue colors are printing too purple Colors are washed out or faded Colors should match computer display screen Colors are too dark Simulate Display Colors should match a printing press standard SWOP Press Euroscale Press Commercial Press SNAP Press DIC FujiProof Toyo Print in gray scale Monochrome Use printer s current color defaults Use Printer Setting Use Adobe s standard color conversions Raw CMYK Raw RGB For other ways of matching the screen s colors use ColorSync color matching on a Macintosh or use host color correction in Windows 95 refer to the printer s CD ROM or Tektronix World Wide Web site for more information These utility files are described in the on line manual on the printer s CD ROM User Manual 4 5 4 Printing Beyond the Basics Color correction descriptions 4 6 Turning off all color corrections If you do not want to use any TekColor color corrections you can specify no corrections from a supported driver with a PostScript utility file from the printer s front panel or through PhaserLink software Select None when you are doing the following m Using applications that do their own color adjusting m Using ColorSync on a Macintosh or host color correction in Windows 95 m
15. connection 2 22 Setscreen Patch using from a Macintosh 6 33 froma PC 6 34 Simulate Display color correction description 4 6 Macintosh printer driver 3 18 solid ink jet 1 1 specifications 9 8 Standard print mode 3 26 standby modes 7 8 Startup Page after warmup 2 27 enabling and disabling 7 6 non fatal error 6 15 printing 2 30 stripes in prints cleaning 5 17 supplies ordering 8 2 SWOP Press color correction description 4 7 Macintosh printer driver 3 18 T Tabloid Maximum 3 28 TekColor options 3 27 Tektronix Bulletin Board Service BBS 2 52 Tektronix URL 6 2 Test button 5 18 timeouts Windows 3 1 driver 3 10 Windows printer driver 3 7 TIMEOUTS PS PC utility file 6 29 Token Ring PhaserShare card and protocols 2 21 touring the printer 2 6 transit restraint location 2 26 locking before moving printer 5 55 unlocking before use 2 26 Transmission Retry Windows 3 1 Tek driver 3 7 Windows 95 Adobe amp Microsoft driver 3 4 Transmission Retry Windows 3 10 transparency acceptable types 3 28 handling tips 3 34 manual feed printing 3 42 maximum capacity 3 39 order numbers 8 5 printing from generic driver 3 37 printing from Tektronix driver 3 40 printing instructions 3 39 size 3 29 tray types 8 5 Transparency tray switch 2 18 User Manual Index 9 trays paper selecting Macintosh printer driver 3 18 troubleshooting image quality problems 6 9 media feeding or jamming problems 6 8 network problems 6 12 operational hints
16. halftones If you have questions about PANTONE Color Matching you can get information in the following places HAL Request a document catalog from HAL or EuroHAL Tektronix automated fax systems Refer to Using the automated fax systems on page 6 3 for instructions on using HAL and EuroHAL World Wide Web If you have access to the Internet you can view selected topics on the Phaser 380 printer s web page Access the printer s documentation from this web address http www tek com Color_Printers userdoc introduction html Blue colors look too purple If printed blue colors look too purple print your document with the Vivid Color color correction Refer to TekColor corrections making the best selection on page 4 3 for more information 6 32 Phaser 380 Color Printer Troubleshooting 6 Using the Tektronix halftone screens Tektronix halftone screens are designed for Tektronix printers and improve print quality over application set halftone screens The Setscreen Off SCRENOFF PS utility file redefines some PostScript operators such as the setscreen setcolorscreen and sethalftone By default the printer prevents applications from overriding the Tektronix proprietary halftone screens Use the following utility files depending on your computer type to control application defined halftone screens in your prints Macintosh file name PC file name Setscreen On SCREENON PS Setscreen Off and SCRENOFF
17. instructions 1 Open the Windows Control Panel 1 In the Adobe installer click Read or Skip in the 2 Open the Printers dialog box README WRI dialog box to start the installation 3 Under Installed Printers select your Phaser 380 Ai T in the TER Printer Driver Setup ptinteraclick Connect ialog box Files are copied to your computer N m Phaser 380 TekColor Ext 3 Click the Restart Windows button in the dialog box that Extended Features option appears m Phaser 380 TekColor 4 After Windows restarts the Install PostScript Printer from PPD dialog box opens Select your printer in the list and click Install m Tektronix Phaser 380 Extended Extended Features option m Tektronix Phaser 380 standard printer configuration 5 Click OK in the next dialog box 6 Click Close in the Install PostScript Printer from PPD dialog box standard printer configuration 4 Select the printer s port click OK 7 Click OK in the information dialog box 8 In the Control Panel double click Printers 9 In the Printers dialog box select the printer you just installed and click Connect 10 In the Connect dialog box select the port the printer is connected to and click OK User Manual 2 45 2 Getting Set Up Macintosh software Installer overview The Phaser 380 printer s CD ROM and diskettes include an installer application that automatically installs the printer s software onto your Macintosh hard dis
18. the extra alcohol in a pre soaked alcohol cloth packet to moisten the swab C Warning Alcohol is flammable keep alcohol soaked cloths and swabs away from hot surfaces The reorder cleaning kit order number 016 1520 00 includes these pre soaked alcohol cloth packets LA 9662 34 User Manual 5 15 5 Caring for Your Printer Identifying cleaning procedures Cleaning procedures are referenced by the type of printing problem you may be experiencing Use the following tables to help you locate an appropriate cleaning procedure Light stripes or missing colors Problem type Solution Missing or light colored stripes on prints Refer to Cleaning for light stripes printhead on page 5 17 Media jams at the upper or lower tray Problem type Solution Paper pick or jamming problems at the Refer to Cleaning for upper tray jams media pick roller upper tray on page 5 20 Paper pick or jamming problems at the Refer to Cleaning for lower tray jams paper pick roller on lower tray page 5 34 Refer to Cleaning for lower tray jams paper feed rollers on page 5 39 Media jams inside the front cover Problem type Solution Media feed problems media jams inside front cover Refer to Cleaning for jams and ink smears media feed rollers on page 5 28 Oil ink smears or random streaks Problem type Oil drum fluid on a pri
19. 36 Check Print resetting the timeout 4 15 Chooser Background Printing 6 10 zones 6 12 CIE colors 4 3 Clean button 2 28 cleaning alcohol 5 15 cleaning page 5 13 cleaning page after jam 6 17 cleaning page at power up 2 27 cleaning tray in kit 5 14 cleaning tray using 5 22 cleaning tray wetting 5 21 duplex 3 44 ink smears 5 41 internal paper path 5 41 jams at upper tray 5 16 jams inside front cover 5 16 kit reorder number 5 14 light stripes or missing colors 5 17 lower tray jams feed rollers 5 39 lower tray jams pick roller 5 34 maintenance tray blade 5 49 overview 5 13 paper feed problems 5 28 precautions 5 15 User Manual Index 1 cleaning cont d pre soaked cloth 5 15 printdrum 5 47 printhead 5 17 separator pad lower tray 5 37 separator pad upper tray 5 23 supplies illustrated 5 14 upper pick rollers 5 20 upper tray jams 5 20 Cleaning Page Source cleaning after jam 6 17 instructions for selecting 7 9 CMYK Sampler Macintosh utility file 4 10 CMYK PS PC utility file 4 10 Collate option using with the Check Print option 4 14 color adjusting or correcting 4 3 how touse 4 2 problems with 6 31 color charts CMYK 4 10 HSB 4 10 RGB 4 10 Color Control Strip printing 4 18 color corrections Commercial Press 4 7 Euroscale Press 4 7 from an application 4 9 Macintosh printer driver 3 18 modes described 3 27 Monochrome 4 8 no corrections 4 6 sampler charts 4 10 Simulate Display 4 6 SWOP Press 4 7 use printer set
20. 4 Diskettes 1 4 CD ROM 1 4 World Wide Web 1 4 2 Getting Set Up Ataglance 2 1 Setting up the printer 2 2 What you get with your printer 2 2 Optional accessories 2 4 Touring the printer 2 6 Registering the printer 2 7 Removing the packing material 2 7 Installing the optional Lower Paper Tray Assembly 2 8 Installing the maintenance tray 2 11 Loading ink sticks 2 13 Choosing media tray configurations 2 14 Standard media tray 2 14 Optional Lower Paper Tray Assembly 2 14 Loading media trays 2 15 Loading paper in the upper and lower trays 2 16 Loading transparencies in the media tray 2 18 Connecting the printer 2 20 Printer ports 2 20 PhaserShare network and serial connections 2 22 Installing PhaserShare network cards 2 22 Parallel connection 2 23 SCSI peripheral devices 2 24 Selecting a SCSI hard disk 2 24 Turning on the printer 2 25 User Manual vii Unlocking the transit restraint 2 26 As the printer warms up 2 27 Turning off the Startup Page 2 27 Front panel controls 2 27 Accessing the front panel menu 2 28 Selecting a language for the front panel 2 29 Help Pages overview 2 30 Printing Help Pages from the front panel 2 30 PC Windows software 2 31 Installer overview 2 31 Installing printer software for Window 95 2 32 Installing printer software for Windows NT 4 0 2 34 Installing printer software for Windows NT 3 51 2 38 Installing printer software for Windows 3 1 2 42 Macintosh software 2 46 Installer overview 2 46
21. 6 15 turn on printer 2 27 two prints after jam 6 17 U UNIX workstations installing printer software 2 52 URL of web site 6 2 Use Printer Setting color correction description 4 8 Macintosh printer driver 3 18 used ink 5 4 using color 4 2 utilities CD ROM 2 1 diskettes 2 1 utility files 2 52 V Vivid Color color correction description 4 6 Macintosh printer driver 3 18 W warming up Energy Star 7 8 sequence 2 27 waste liner emptying 5 4 fluid precautions 5 5 Index 10 Phaser 380 Color Printer weight paper 3 32 Windows 3 1 driver Features tab 3 10 Job Control tab 3 11 Paper tab 3 10 PostScript header 3 11 PostScript tab 3 10 problems with printer fonts 6 37 problems with setting page sizes 6 35 timeout PostScript driver 3 10 timeout problems 6 28 using 3 10 Windows 95 driver Details tab 3 4 Device Options tab 3 5 Graphics tab 3 4 Paper tab 3 4 PostScript Header 3 5 PostScript tab 3 5 problems with printer fonts 6 37 timeout problems 6 28 using Adobe and Microsoft drivers 3 4 using PostScript driver 3 10 Windows printer driver configuring 3 6 timeouts 3 7 workstation software PhaserPrint 3 21 PhaserSym 3 21 workstations PhaserPrint software 8 9 World Wide Web PhaserLink software 1 3 URL 6 2
22. Completed dialog box click Finish You may see a Restart Windows dialog box if the system needs to update some files Decide if you want to restart now or later and click OK User Manual 2 37 2 Getting Set Up Installing printer software for Windows NT 3 51 If you are installing software from floppy diskettes you may need more than one diskette depending on your Windows system Keep all printer diskettes handy during the installation and insert each diskette when you are prompted by the installation program Note Ifyou are going to be using a printer on a network refer to your Windows NT manual for instructions on installing network software either Services for Macintosh AppleTalk or TCP IP print services for TCP IP lpr print services 1 Insert either the printer s CD ROM or the Phaser 380 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer 2 From the File menu select Run 3 Type in the drive for the CD ROM or diskette type SETUP and click OK 4 Click Next in the two introduction screens in the Installer 5 In the Select Installation Type dialog box select either Easy Installation or Custom Installation and click Next 2 38 Phaser 380 Color Printer Getting Set Up 2 Easy Install Custom Install The following files are copied to your 1 hard disk QuarkXPress PDF installs an application specific printer description file if the application is found
23. Letter not supported A3 Tabloid Maximum 2 0 ppm A3 Tabloid Maximum not supported Standard A4 Letter 2 5 ppm A4 Letter 1 5 ppm A3 Tabloid Maximum 1 3 pom A3 Tabloid Maximum manual feed slot Enhanced 600 x 300 A4 Letter 1 2 ppm A4 Letter 0 64 ppm A3 Tabloid Maximum 0 6 ppm A3 Tabloid Maximum manual feed slot ppm is pages per minute 3 26 Phaser 380 Color Printer Printing Basics 3 Color corrections The printer provides TekColor Dynamic Correction software which consists of the following color correction modes Refer to Color correction descriptions on page 4 6 for more information Color correction mode Description None No correction made to colors Used with the 600 x 300 Enhanced print quality mode for PANTONE Color matching Vivid Color Default setting Produces the brightest possible colors Display Adjusts color to closely approximate the colors on a standard display screen SWOP Press Specification for Web Offset Publications Typically used to match U S press standards SNAP Press Specifications for Non Heat Advertising Printing Use this option with newsprint paper to preview works for a non heat web offset printing press Euroscale Press Used to match equivalent 3M Matchprint proofs Commercial Press Used to match commercial 3M Matchprint proofs Toyo This option is designed to match Toyo printing inks on coated paper DIC This opt
24. The default language for the parallel port is PostScript For information on default language for other interface ports refer to the PhaserShare Network Cards and Software System Administrator Manual If you want to print HP GL or PCL5 files on a port set to PostScript you must set up that printer port for that type of data or enable Adobe IntelliSelect automatic language selection Refer to the CD ROM or Tektronix World Wide Web site for instructions If automatic language selection is enabled you can send PostScript HP GL and PCL5 files to the printer and the printer automatically detects the type of file and prints it You can change the default language so that the next time you turn on the printer it is set to receive PostScript HP GL or PCL5 data on a specific port The printer has default values for the HP GL parameters such as pen color and pen width However you can change these values Refer to the printer s CD ROM or Tektronix World Wide Web site for instructions User Manual 3 45 3 Printing Basics Fonts For general information on fonts you can request a document catalog from HAL or EuroHAL Tektronix automated fax systems Refer to Using the automated fax systems on page 6 3 for instructions on using HAL and EuroHAL For instructions on downloading fonts and printing a fonts sampler see the on line manuals on the printer s CD ROM Resident typefaces PostScript The printer accepts Adob
25. Use a clean cloth or a dry brush to wipe the cork pad located in the bottom of the media tray Reload paper in the paper tray Replace the paper tray in the Lower Paper Tray Assembly User Manual 5 37 5 5 Caring for Your Printer 11 The front panel re displays the following message Clean Jam At Lower Tray lt Clean Test 12 Press the Exit button to return to normal operation Store the cleaning tray in its original packaging for later use If media feed problems persist you may need to manually clean the media pick roller by hand with an alcohol soaked cloth Cleaning the lower paper pick roller manually 1 Remove the lower paper tray from the Lower Paper Tray Assembly Locate the media pick roller according to the following illustration WWW a d 9662 63 3 Using an alcohol soaked cloth wipe the pick roller to remove any paper dust 4 Replace the lower paper tray in the printer 5 38 Phaser 380 Color Printer Caring for Your Printer 5 Cleaning for lower tray jams paper feed rollers Approximate time to complete 5 minutes The Lower Paper Tray Assembly s paper feed rollers carry the paper from the lower paper tray up to the printer s feed rollers Occasionally paper particles become attached to the Lower Paper Tray Assembly s paper feed rollers creating slick or contaminated surfaces When media feed problems occur from the lowe
26. When you print your file use the None color correction If you are printing proofs with spot colors and process colors for final output on a 5 color printing press For any color that will be printed as a process color not a spot color replace the printer s PANTONE process colors with standard PANTONE Colors within the application before separating the file for plates User Manual 4 11 4 Printing Beyond the Basics PANTONE Colors from swatch books 4 12 In some applications you can select PANTONE Colors from a swatch book These colors can be proofed on your Phaser 380 printer before final printing on a printing press Use the following instructions when printing proofs for these types of print jobs m Printing proofs for final output on a 4 color printing press no spot colors m Printing proofs with spot colors and process colors for final output on a 5 color printing press 1 Select PANTONE Colors within an application using the individual color values from a PANTONE Colors swatch book 2 Print your file to a Phaser 380 printer with the Commercial Press color correction The proof colors may not be completely accurate but the PANTONE Colors will be printed correctly on a printing press 3 When you are satisfied with the proof the file can be separated for plates without adjustment to the file Phaser 380 Color Printer Printing Beyond the Basics 4 Using the Quick Collate option The Quick Collate o
27. XYZ developed by the Commission Internationale de l Eclairage International Commission on Illumination User Manual 4 3 4 Printing Beyond the Basics Deciding which color correction to use 4 4 Color printers and computer display screens produce color differently Printers use the subtractive primaries CMYK cyan magenta yellow and black and produce color when light is reflected off the paper Computers use the additive primaries RGB red green blue with a light emitting CRT screen The printer and the computer screen each have a different range of possible colors they can produce with some overlap between them Software application packages specify color in different ways for example as CMYK or RGB or they may give you a choice Get to know your applications so you can work more effectively There are methods available offering a finer degree of control over color The TekColor color corrections selectable from drivers the printer s front panel and downloadable utility files provide the easiest method of adjusting printed colors You can also use one of the following Color Management Systems CMS supported by printer profiles m ColorSync on a Macintosh m Windows 95 Image Color Matching ICM Refer to the on line manuals on the printer s CD ROM for details on these color systems Phaser 380 Color Printer Printing Beyond the Basics 4 Printing objective or problem Color correction to use
28. adhesion and superior print quality 8 2 Phaser 380 Color Printer Supplies Accessories and Expanding Your Printer 8 Interface cables and adapters The following cables and adapters are available through Tektronix or your dealer Contact your dealer for other cables and adapters Printer interface cables and adapters Order number Description Connectors and cable length 012 1468 00 Parallel cable 36 pin high density plug to 25 pin DSUB plug 3 meters 9 84 feet Connects the printer s parallel port to a PC or workstation parallel port 013 0299 00 Parallel Centronics adapter parallel adapter converts 36 pin low density IEEE 1284 B plug to 36 pin high density IEEE 1284 C plug Adapts your system s existing low density Centronics parallel cable connector to the printer s high density parallel connector 012 1465 00 SCSI 2 HD to SCSI 1 LD cable 50 pin high density plug to 50 pin low density plug 2 0 meters 6 56 feet Connects the printer s SCSI port to a hard disk drive or the Phaser Copystation SCSI port 012 1299 00 SCSI 1 LD to Macintosh SCSI cable 50 pin low density plug to Macintosh SCSI 25 pin plug Combine with 013 0297 00 to connect the printer s SCSI port to a hard disk drive with Macintosh SCSI 25 pin plug 013 0297 00 SCSI 1 LD to SCSI 2 HD adapter SCSI adapter converts 50 pin low density plug to 50 pin high density plug Use with either 012 1465 00 or 012 1299 00 to convert a low
29. available with the printer s Extended Features option Only available when the lower paper tray is not present Only available when the lower paper tray is installed User Manual 3 25 3 Printing Basics Print quality modes Print speed Using the printer drivers provided with your printer you can select from three print quality modes FastColor Produces the fastest full color prints This print quality mode is not available for transparency printing Transparency prints made with this setting are printed using the Standard print quality mode instead Standard The default print quality setting for full color printing Select this print quality mode for the fastest printing of transparencies Enhanced 600 x 300 Available with the Phaser 380 printer s Extended Features option Used for PANTONE Color matching set TekColor Correction to None For paper printing select this print quality mode for the best text quality and the smoothest color blends For transparency printing select this print quality mode to produce transparencies with the most vibrant colors the smoothest color gradations and color sweeps and the highest durability Print speeds listed in the following table are based on the time it takes the printer to make a single print Printing of Tabloid Maximum size transparency is supported only from the manual feed slot Print quality mode Paper print speed Transparency print speed Fast Color A4 Letter 3 5 ppm A4
30. color or or print driver Refer to Printing and installation margins are not correct problems on page 6 12 m Make sure that the paper is not curled Also refer to Cleaning for jams and ink smears media feed rollers on page 5 28 m Microsoft PowerPoint users m Macintosh users need to leave Background Printing in the Chooser set to Off m PC users need to turn off print spooling through the Printer Properties Colors do not print as m Refer to TekColor corrections making the best expected selection on page 4 3 for details on how to select TekColor color corrections m You may have attempted to print transparency but did not specify transparency as the print media in the printer driver Refer to Transparency quality tips on page 3 40 for more information m Refer to Printed colors are not what you expected on page 6 31 for more tips m Refer to Printing and using the color sampler charts on page 4 10 6 10 Phaser 380 Color Printer Troubleshooting 6 Image quality problems cont d Symptom Solution Image prints in PC users Be sure to use a driver that supports color black and white instead PostScript If you are running Windows use the of color Tektronix supplied driver that was shipped with the printer s software Refer to Printing froma workstation on page 3 20 for information on drivers m Microsoft Excel users Be sure to check the Print using color op
31. density SCSI connection to a high density SCSI connection 012 1379 00 Serial RS 232 Null modem cable 9 socket receptacle to 9 socket receptacle 1 8 meters 6 feet Connects the printer s serial port to a PC or workstation serial port 012 1380 00 Serial RS 232 Null modem cable 9 socket receptacle to 25 socket receptacle 1 8 meters 6 feet Connects the printer s serial port to a PC or workstation serial port User Manual 8 3 8 Supplies Accessories and Expanding Your Printer Extended Features upgrade 8 4 In its standard configuration the Phaser 380 printer offers Fast Color and Standard color printing modes 16 Mbytes of RAM memory and 39 fonts The Fxtended Features upgrade consists of a replacement ROM and additional memory both of which are required The Fxtended Features upgrade is especially suited for workgroups enhancing the printer s performance in the following ways m Adds 600 x 300 dpi printing mode Used for the best text quality and the smoothest color blends on paper Produces transparencies with the most vibrant colors the smoothest color gradations and color sweeps and the highest durability m Adds 32 Mbytes of memory totalling 48 Mbytes More memory provides job pipelining to speed printer throughput and offloading of print jobs from your computer faster processing of image data and additional storage for more downloadable fonts Required for 600 x 300 dpi printing m Adds 30 fonts fo
32. for a network port LPR port for TCP IP setup instructions AppleTalk port setup instructions 1 Click the Add Port button 1 Click the Add Port button 2 In the Printer Ports dialog box under 2 In the Printer Ports dialog box under Available Printer Available Printer Ports select LPR Port Ports select AppleTalk Printing Devices 3 Click the New Port button the Add LPR 3 Click the New Port button compatible printer dialog box appears 4 Under AppleTalk Printing Devices double click on the 4 For Name or address of host providing Ipd appropriate zone if there are multiple AppleTalk zones Note The printer s IP address may be available on the printer s Configuration Page If not ask type your printer s IP address or Host name if 5 ix pri i K known to the network Select your Tektronix printer and click O 6 At the prompt Do you want to capture this AppleTalk Printing Device click No your network administrator Note Clicking Yes hides the printer from regular Macintosh 5 None users forcing them to use NT Server as a spooler as long as For Name of printer or print queue on that NT Server allows sharing of this printer server type in one of the following use uppercase letters 7 Click OK PS for PostScript 8 In the Printer Ports dialog box click the Close button to return to the Add Printer Wizard AUTO for automatic selection Click OK 9 Click Next and continue with Step 10 be
33. for example heavy weight coated Tabloid Maximum stock require manual feeding for best operation For more information about media types refer to All about media on page 3 28 For more information about printing on other types of media refer to Manual feed printing on page 3 41 User Manual 2 15 2 Getting Set Up Loading paper in the upper and lower trays Note The Lower Paper Tray Assembly accepts paper media only it should not be used for printing transparencies or label stock 1 Prior to loading paper in a tray fan the paper to release sheets that are stuck together 2 Load up to 250 sheets of paper in the media tray A label on the inside of the paper tray provides a fill line to indicate the tray s maximum capacity Note Some thinner grades of paper may curl and cause media feeding problems Always load curled paper concave side down 3 Pressing both blue tabs at the same time adjust the side and end stops to fit snugly against the loaded paper 4 Set the media selector switch on the side of the tray in the upper position for Paper 9662 10 2 16 Phaser 380 Color Printer Getting Set Up 2 5 Insert the media tray into the printer pe SS 9662 11 User Manual 2 17 2 Getting Set Up Loading transparencies in the media tray 1 Note Prior to loading transparencies in the upper media tray fan the transparencies to release sheets that are stuck together Always handle t
34. front panel After setting up the printer you may want to print Help Pages to check that the printer is operating correctly A general description of printing Help Pages from the front panel is described in the following steps For detailed steps on printing specific Help Pages refer to the on line manual on the printer s CD ROM 1 When the printer is on and the Ready message or the printer s name appears press the Menu button The printer displays the following message Help Pages lt gt Menu 2 Press the Menu button to access the Help Pages The printer displays the following message Menu Map lt Print 3 Using the left lt or right gt arrow buttons scroll through these selections Menu Map Configuration Page Startup Page Demonstration Page RGB Color Sampler and CMYK Color Sampler 4 Press the Print button to print the displayed page s 2 30 Phaser 380 Color Printer Getting Set Up 2 PC Windows software Installer overview The Phaser 380 printer s CD ROM and diskettes include an installer application that automatically installs the printer s software onto your computer s hard disk You can select a standard installation Easy Install or select individual items Custom Install from the CD ROM or diskettes Note ATM software is available on a separate CD ROM included with the printer s Extended Features option See Font upgrade on page 8 6 for more informat
35. guidelines to help prevent paper and transparencies from jamming inside the printer When installing a new maintenance tray push on both sides of the tray to latch it firmly into the printer Periodically clean the printer to keep it operating in peak condition Refer Identifying cleaning procedures on page 5 16 Fan the paper or transparency media before loading it into the media tray For additional information on loading media trays refer to All about media on page 3 28 Use standard grade paper of the appropriate weight use the manual feed slot for thick papers Refer to Media weight on page 3 32 for more information Wait until a front panel message prompts you before feeding a second sheet of paper or transparency into the manual feed slot Keep paper and other supplies clean and free from dust Paper that has been sitting out of its sealed wrapper can become distorted causing paper jams Keep paper sealed until you are ready to use it for printing Do not use paper that has been creased or wrinkled After you clear the jammed media the printer feeds a cleaning page to remove a partial image that may be on the printdrum Once the printdrum is cleared the printer outputs the original image on a second page The source of the cleaning page upper tray is default is selected through the Cleaning Page Source front panel menu selection when a Lower Paper Tray Assembly is installed If you have letterhead or tr
36. in certain jurisdictions Apple Macintosh and AppleTalk are registered trademarks and QuickDraw is a trademark of Apple Computer Incorporated Times Helvetica and Palatino are trademarks of Linotype Hell AG and or its subsidiaries ITC Avant Guard Gothic ITC Bookman ITC Zapf Chancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation Kaufmann Americana and Park Avenue are registered trademarks of Kingsley ATF Type Corporation Barmeno is a trademark and Formata is a registered trademark of H Berthold AG Windows is a registered trademark of Microsoft Corporation Novell NetWare is a registered trademark of Novell Inc UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Ltd PCL is a registered trademark of Hewlett Packard Corporation PANTONE Colors generated by the Phaser 380 Color Printer are four and or three color process simulations and may not match PANTONE identified solid color standards Use current PANTONE Color Reference Manuals for accurate colors PANTONE Color simulations are only obtainable on these products when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees Pantone Inc 1988 All trademarks noted herein are either the property of Tektronix Inc Pantone Inc or their respective companies Phaser 380 Wa
37. its operation Refer to Cleaning the maintenance tray blade optional on page 5 49 for more information Note Once the maintenance tray has been partially used it leaks drum fluid if tipped Never ship a partially used maintenance tray Contact with the waste ink and drum fluid poses no known health risk but can permanently stain clothing Refer to MSDS for silicone oil on page 9 6 for more information 4 Install a new maintenance tray in the printer 5 Close the front cover and wait for the printer to warm up 6 To prevent leaking seal the used maintenance tray in the plastic bag from the new replacement maintenance tray Treat the used maintenance tray as normal office waste Note When you install a new maintenance tray in the printer the printer enters a warm up cycle lasting approximately 20 minutes Noises during the warm up cycle are normal and not an indication of problems with the printer User Manual 5 9 5 Caring for Your Printer Replacing the media tray separator pad Approximate time to complete 2 minutes The printer uses a separator pad in the media tray to help separate sheets of media being drawn from the tray If you often experience problems with the printer picking multiple sheets from the upper media tray or lower paper tray you may need to replace the media tray separator pad A visible wear pattern on the separator pad is also an indication that it is time to replace the separator pad N
38. m Maintaining print quality and troubleshooting problems Diskettes The printer s diskettes contain printer drivers printer description files color sampler charts and utility files CD ROM The printer s CD ROM contains the same files as the printer s diskettes and the contents of this user manual as well as supplemental information in HTML and Adobe Acrobat PDF formats For a list of CD ROM topics refer to the Index at the back of this manual For instructions on installing and using the Adobe Acrobat Reader to view PDF files refer to the README files on the CD ROM World Wide Web If you have access to the Internet you can view documentation topics and answers to Frequently Asked Questions available at Tektronix web site http www tek com Color_Printers userdoc introduction html 1 4 Phaser 380 Color Printer Chapter Ata glance Getting Set Up Installation of your printer involves these tasks 1 Setting up the printer page 2 2 Putting all the pieces together unpacking the printer and accessories installing the optional equipment such as the Lower Paper Tray Assembly Printer Station and Phaser Copystation loading the media tray s loading ink sticks and installing the maintenance tray Note For instructions on installing a SCSI hard disk for font storage and or print collation refer to the CD ROM that came with your printer 2 Connecting the power and interface cables page 2 20 3 S
39. of media into the manual feed slot before the front panel prompts you User Manual 3 43 3 Printing Basics Duplex printing The printer supports duplex printing from the manual feed slot Note Frequent duplexing increases the need to perform paper feed roller cleaning procedures Refer to Identifying cleaning procedures on page 5 16 for more information When you manually feed a paper sheet for second side duplex printing you ll need to rotate the paper differently depending on whether you are printing portrait or landscape images Note When printing two sided landscape documents maintain a minimum margin of 9mm 0 35 in on the leading and trailing narrow edges of the paper Maintaining at least a 9mm margin lets you to avoid offset problems between the front and back sides of your document If your application allows you can rotate either the front or the back side image 180 to avoid margin offset issues a Portrait duplex printing b Landscape duplex printing 9662 93 Note A jam error will occur if you feed the second sheet of media into the manual feed slot before the front panel prompts you 3 44 Phaser 380 Color Printer Printing Basics 3 Printer languages PostScript HP GL PCL5 The printer supports PostScript Level 1 and Level 2 and HP GL Hewlett Packard Graphics Language printer languages Additionally the printer supports the monochrome PCL5 Printer Command Language printer language
40. paper pick roller 5 34 Approximate time to complete 5 minutes If you are experiencing media feeding problems including mispicks and multiple picks at the Lower Paper Tray Assembly you can generally correct the problem by cleaning the media pick roller with isopropyl alcohol Refer to Using isopropyl alcohol on page 5 15 for more information The printer guides you through the necessary steps to perform automatic cleaning procedures You will need the pick roller cleaning tray included in the cleaning kit when you run the Clean Media Tray Jams routine from the printer s front panel You can also clean the media pick roller by hand using an alcohol soaked cloth refer Cleaning the lower paper pick roller manually on page 5 38 1 When the printer is on and the Ready message or the printer s name appears press the Clean button The printer displays the first selection in the menu Clean Light Stripes lt Clean Test 2 Press the left arrow lt button until the following message appears Clean Jam At Lower Tray lt Clean Test Phaser 380 Color Printer Caring for Your Printer 3 Press the Clean button A front panel message prompts you to install the cleaning tray in the lower paper tray a Caution Remove the lower paper tray from the printer Remove all paper from the paper tray Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning tray sp
41. printer 8 1 Ordering printer supplies 8 2 Interface cables and adapters 8 3 Extended Features upgrade 8 4 Lower Paper Tray Assembly recommended 8 5 Printer Station recommended 8 5 Media tray 8 5 Memory upgrade 8 6 Font upgrade 8 6 600 x 300 dpi upgrade 8 6 PhaserShare network cards recommended 8 7 Benefits of networking the printer 8 7 Phaser Copystation 8 8 SCSI hard disk 8 8 PhaserPrint for UNIX software 8 9 PhaserSym 8 9 Regulatory Information and Specifications Declaration of conformity 9 1 Canadian EMC Electromagnetic Compatibility regulatory standards 9 2 FCC Class B warning for 115 VAC equipment 9 2 Material Safety Data Sheets 9 3 MSDS for ColorStix ink sticks 9 4 MSDS for silicone oil 9 6 Specifications 9 8 Safety andemissions 9 9 Index Phaser 380 Color Printer Chapter Overview Introduction The Tektronix Phaser 380 Color Printer uses Tektronix solid ink jet technology Solid ink jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferred onto paper The ink hardens so rapidly that it does not have time to bleed into the paper so the printed colors remain brilliant and well defined With a fast print speed low cost per copy support for a wide range of paper sizes and weights Tabloid A3 full page bleeds and manual feed duplex capability the printer is well suited to graphic arts environments From its universal media tray the Ph
42. printer driver 3 18 Exit button 7 2 Extended Features printer 8 4 F Fast Color print mode 3 26 fax back system HAL 6 3 features selecting in a Windows driver 3 3 fonts Adobe Type 1 and Type 3 3 46 listed on startup page 8 6 memory upgrade required 8 6 order number 8 6 PCL5 fonts 3 46 resident typefaces 3 46 standard 3 46 TrueType 3 46 upgrade fonts 3 46 front panel button descriptions 7 2 Check Print 4 15 display line description 7 3 displays 2 27 indicator lights 7 1 language change 2 29 locking and unlocking 7 4 messages and error codes 6 4 operation 7 1 front panel menu accessing with Menu button 2 28 limited menu selections 2 28 selecting alanguage 2 29 front panel menu map 7 5 G getting help 6 1 gray scale printing in 4 8 GX printer driver see QuickDraw GX printer driver User Manual Index 3 H HAL Highly Automated Library 6 3 halftone screens printer 6 33 handling media 3 34 hard disk SCSI connecting 2 24 selecting 2 24 Help pages printing 2 30 protected menu mode 7 4 types available 7 6 HP GL 3 45 HSB Sampler Macintosh utility file 4 10 HSB PS PC utility file 4 10 image area 3 33 image problems clipping 3 29 symptoms and solutions 6 9 Image Smoothing 4 17 indicators Error 2 27 Power 2 27 information access PhaserLink 1 3 ink adding 5 2 adding atsetup 2 13 ColorStix ink sticks 1 3 handling waste ink 5 6 loading precautions 5 3 stains 5 50 Index 4 Phaser 380 Color Prin
43. printing 3 41 sizes supported 3 29 transparency 3 42 manual feed media Macintosh printer driver 3 18 media handling tips 3 34 image area 3 33 loading curled paper 2 16 Media Sampler kit 2 15 size 3 29 types 3 28 weight 3 32 media jam cleaning 5 13 locating 6 18 prevention guidelines 6 17 media selector switch 2 14 media tray changing media sizes 3 36 media trays capacity 2 14 filllabel 2 18 installing 2 17 loading 2 15 lower tray jams feeding 5 39 lower tray jams picking 5 34 order numbers 8 5 paper weight supported 2 15 selecting 2 14 selecting a default media tray 3 37 types 3 35 types of media 2 14 memory advantages of upgrading 8 6 order numbers 8 6 Menu button 2 28 menu map 7 5 overview 2 30 Microsoft Windows NT PostScript printer driver updating 3 12 mispick paper pick lower tray 5 34 paper pick upper tray 5 20 missing jets cleaning 5 17 User Manual Index 5 Monochrome color correction description 4 8 Macintosh printer driver 3 18 moving the printer 5 56 locking the transit restraint 5 55 precautions 5 54 removing the maintenance tray 5 54 N network connections order numbers 8 7 PhaserShare cards 2 20 rear panel ports 2 21 network printing 6 38 NFS see PC NFS No color correction description 4 6 Macintosh printer driver 3 18 noises during warm up 2 27 NT Windows NT PostScript printer driver updating 3 12 0 oil printer drum fluid cleaning exit path 5 46 precaution 5 5 on off
44. publication This option is designed to match Dai Nippon printing inks on coated papers FujiProof Fuji Color publication This option is typically used in the United States It is designed to match the Fuji Color Art System for commercial North American proofs Toyo Toyo publication This option is designed to match Toyo printing inks on coated paper SNAP Press SNAP newsprint SNAP Specifications for Non Heat Advertising Printing This option uses a set of production standards for printing on uncoated and newsprint papers This option is targeted to match typical colors for this type of printing in the U S Use this option if you are previewing work for a non heat web offset printing press using newsprint paper User Manual 4 7 4 Printing Beyond the Basics Printing in gray scale The Monochrome option prints your color image as a monochrome gray scale shades of gray between black and white Use this option to print page masters for photocopying in black and white Using the printer s current color defaults The Use Printer Setting option is available only in the supported drivers This option sends no color correction information to the printer It uses the current default in the printer to process colors for printing The printer s default can be one of the following m Any option selected in the TekColor Corrections menu on the printer s front panel m One of the color correction utility files sent to the pr
45. sampler 1 In the Driver Installation dialog box select from the following options m Drivers PPDs installs driver files and printer description files QuarkXPress PDF installs an application specific printer description file if the application is found m PhaserPrint Plug in for Photoshop installs an application specific plug in if the application is found 2 Click Next 3 In the Custom Install Select Utilities dialog box select from the following options a Printer Utilities installs utility files for selecting printer features m Network Utilities installs utility files for using the printer on a network Samplers installs color sampler charts and a fonts sampler Use the default Destination Directory or click Browse 4 Click Next 5 Files are copied to your hard disk User Manual 2 35 Getting Set Up 6 The Finish Installation dialog box contains instructions for completing the printer software setup click Next The Add Printer Wizard program is automatically launched Note The setup instructions remain visible while the Add Printer Wizard is running If you click on the instructions dialog box press the lt Alt gt lt Esc gt keys to see the Add Printer Wizard again 7 Inthe Add Printer Wizard click Next in the opening dialog box 8 Select printer management either My computer or Network printer server and click Next 9 Select a local printer port or follow these instructions
46. samples and their corresponding color values based on the RGB and CMYK color models Print these charts to help you select colors for use in your documents You can print the color sampler charts through the front panel or from the printer s CD ROM User Manual 7 7 7 Using the Front Panel Printer standby modes You can change or disable Energy Star settings through the front panel refer to Front panel menu map on page 7 5 or through the World Wide Web refer to the PhaserShare Status Software User Manual Idle for 4 hours When the printer is idle for more than 4 hours it goes into a standby mode that keeps the printer ready to use yet reduces energy consumption The printer exits standby mode when you send a file to the printer press any front panel button install or remove a media tray or open any cover For example adding ink causes the printer to exit standby mode When the printer exits this standby mode it is ready to print in about 5 minutes Energy Star mode When the printer is idle for the time set in the Energy Star front panel menu it cools down completely When the printer exits the Energy Star mode it is ready to print in about 20 minutes For printers ordered with the Energy Star option the Energy Star default is set to 1 hour After an hour of inactivity the printer begins a cool down cycle that requires a 20 minute warm up period before being ready to use again Increasing the Energy Star value from 1
47. saturation brightness Phaser 380 Color Printer Printing Beyond the Basics 4 Closely match printing press colors There are several printing press color correction options Each press option conforms to a different printing standard Use a press option if you are previewing work for a four color job to be printed on a printing press These options simulate a four color commercial printing press not solid spot colors such as PANTONE Colors Note Ifyou are selecting PANTONE Colors in your application use the TekColor None option see page 4 6 for details Also use the None option with other color management systems such as EfiColor Printing press color corrections Press option Inks Base paper Target match equivalent 3M Matchprint SWOP Press SWOP soy publication SWOP Specification for Web Offset Publications This option uses specifications for color separation films and color proofing that are used to ensure the consistency of printed colors between different publications This option is typically used in the U S Tends to be high volume web press printing Commercial Press commercial commercial This option is typically used in the U S and is characterized to match commercial 3M Matchprint proofs Tends to be high quality sheet fed printing Euroscale Press Euroscale publication This option is typically used in Europe and is characterized to match the equivalent 3M Matchprint DIC Dai Nippon
48. select printer specific features print from one of the following provided drivers See page 3 3 for a reference table listing the printing features and how to find them quickly in each of these drivers Windows 95 AdobePS 4 driver see page 3 4 Windows 95 Microsoft PostScript driver see page 3 4 Windows 3 1 Tektronix modified Microsoft driver see page 3 6 Windows 3 1 AdobePS 3 driver see page 3 10 Windows NT 3 51 Microsoft PostScript driver see page 3 12 Windows NT 4 0 Microsoft PostScript driver see page 3 12 Using the printer s front panel Refer to Front panel overview on page 7 1 for instructions on using the printer s front panel 3 2 Phaser 380 Color Printer Print features quick reference Windows printer drivers 3 Printing Basics Windows 3 1 drivers Windows 95 drivers Windows NT 4 0 driver m Enhanced 600 x 300 Printer Features Print Quality neature AdobePS 3 Tektronix driver Microsoft PostScript PostScript AdobePS 4 PostScript Print quality modes Features tab Printers Properties Print m Fast Color Print Quality Setup Device Options tab Properties m Standard gt Options Printer features Advanced tab Print Quality Printer features Print Quality gt Printer Features Quick Collate Color Features tab Printers Properties Print correction Color Correction Setup Device Options tab Proper
49. switch 2 27 ordering cables and adapters 8 3 maintenance tray 2 11 part numbers and descriptions 8 3 supplies 8 2 OzHAL automated fax system 6 2 Index 6 Phaser 380 Color Printer P packing material removing 2 7 Page Setup dialog box Macintosh printer driver 3 18 PANTONE Colors printing 6 32 paper 3 28 acceptable types 3 28 cleaning lower feed rollers 5 39 cleaning lower pick rollers 5 34 cleaning upper pick rollers 5 20 duplex warning 3 28 feed roller cleaning 5 31 image area 3 33 letterhead loading 3 38 loading curled media 2 16 recycling 3 28 size manual feed 3 31 size tray 3 29 tray sizes 3 29 upper pick roller cleaning 5 20 weight 3 32 paper feed roller cleaning 5 39 paper jam cleaning 5 13 locating 6 18 manual feed message 3 43 symptoms and solutions 6 8 two prints afterjam 6 17 paper sizes Tabloid Maximum 3 28 paper tray order numbers 8 5 Paper tray switch paper 2 16 transparency 2 18 paper lower pick roller cleaning 5 34 parallel cable connection 2 23 ordering 8 3 parallel port cable 2 23 connecting 2 23 default language 3 45 PC utility files CMYK PS 4 10 HSB PS 4 10 RGB PS 4 10 TIMEOUTS PS 6 29 PC NFS Network Option 3 9 troubleshooting 6 23 PCL5 3 45 Phaser 380 LaserWriter 7 1 2 based printer driver see Macintosh printer driver Phaser 380 Extended Features 3 26 Phaser Copystation capabilities 8 8 order number 8 8 SCSI port 2 21 PhaserLink software overview 1 3 selecting features
50. the front panel on page 2 30 for instructions on printing a Startup Page Refer to the instructions on installing the printer and drivers User Manual 6 37 6 Troubleshooting Sharing the printer on a network Driver utility files and front panel interactions If your Phaser 380 printer is shared by other users on a network using the downloadable utility files or the printer s front panel to change the printer s default color correction setting can affect prints made by other users m When you print from a supported driver with any TekColor color correction selection except Use Printer Setting the driver selection overrides the following selections for prints made from the driver m A color correction utility file if one has been downloaded to the printer m The selection on the printer s front panel TekColor Corrections menu m When you print from a supported driver with the Use Printer Setting option your images are printed with one of the following selections m A color correction utility file if one has been downloaded to the printer m The selection on the printer s front panel TekColor Corrections menu 6 38 Phaser 380 Color Printer Troubleshooting 6 m When you print from a non supported driver your images are printed with one of the following selections m Acolor correction utility file if one has been downloaded to the printer m The selection on the printer s front panel TekColor Co
51. to Tektronix color printers PhaserPrint software also provides a graphical user interface for push button control of Tektronix printer features PhaserPrint software works with the workstation s native spooling system to print PostScript files and raster files in the Sun Raster Format SRF xwd SGI RGB and other formats The printer s CD ROM contains a demonstration copy of the PhaserPrint software and an on line instruction guide in the unixdemo subdirectory under the unix directory Refer to Printing from a workstation on page 3 20 for more information Note To order PhaserPrint software use Tektronix order number 4690F20 For printing in VMS environments Tektronix offers PhaserSym PhaserSym is a VMS print symbiont for DEC OpenVMS VAX and DEC OpenVMS AXP machines PhaserSym facilitates communication between VMS hosts and Tektronix Phaser printers PhaserSym requires that the Phaser printer include Ethernet support Note To order PhaserSym use Tektronix order number 4690F41 User Manual 8 9 8 Supplies Accessories and Expanding Your Printer 8 10 Phaser 380 Color Printer Chapter Regulatory Information and Specifications Declaration of conformity Tektronix Inc Color Printing and Imaging Division P O Box 1000 Wilsonville Oregon 97070 1000 U S A declares under our sole responsibility that the product Phaser 380 printer Z380 to which this declaration relates is in conformity with the fo
52. with one exception It does not support printing of transparencies and therefore ignores the position of the media selector switch on the side of the media tray Note The Lower Paper Tray Assembly accepts paper media only do not use it with transparencies or label stock If you attempt to print transparencies from the lower tray lower quality prints will result Establishing a default media tray optional When you add the Lower Paper Tray Assembly to your printer you then have the option of selecting which tray the upper or lower is the default tray for printing You can set the default media tray selection through the printer s front panel through PhaserLink software refer to the PhaserShare Network Cards and Software System Administrator Manual or a PostScript utility file refer to the printer s CD ROM When using a supported printer driver driver selections override the printer s default media tray setting When the Lower Paper Tray Assembly is first installed the default media tray selection is set to AutoSelect With this selection the printer automatically switches to the upper tray if the lower tray becomes empty If paper of the same size exists in the upper tray slot then printing resumes However if a different size media is installed then the printer prompts you to load paper in the Lower Paper Tray Assembly With the AutoSelect setting you can choose between two different media sizes or types loaded in the
53. with the name of the printer you selected across the top Use this dialog box to select paper source paper size number of copies and image orientation You may want to set the number of copies from your application because the number of copies in the Setup dialog box remains the same until you change it again Also if you are printing multiple copies make sure the Transmission Retry is set for at least 600 seconds 10 minutes From the Setup dialog box click the Options button to see the Options dialog box Refer to your Microsoft Windows documentation for details on the options in this dialog box Make sure the Color check box is on to print in color Select one of the following header options m Make sure the Send Header with Each Job check box is on to download PostScript header information with each print job This is the recommended setting m Click the Send Header button In the Send Header dialog box select either Printer or File and click the Send Now button This saves the PostScript header information in the printer This option makes print files a little smaller and faster but you need to click the Send Now button every time the printer is turned on User Manual 3 7 3 Printing Basics 9 From the Options dialog box click the Printer Features button to see the Tektronix Printer Features dialog box Make color correction and print quality selections in this dialog box Click OK to return to the Options dialog box
54. 0 to 100 Ib Envelope 90 g m2 24 Ib Note The printer is designed to handle a wide variety of paper sizes weights and textures However you may find that some types of paper require manual feeding for best operation Examples of this could be heavy weight Tabloid Maximum coated stock or light weight book stock 3 32 Phaser 380 Color Printer Printing Basics 3 Margins and image area The image area is the part of the media where the printer is capable of printing When the printer places an image on the media the image area is always somewhat smaller than the actual media size You may need to adjust the page margins in your application software to match the printable image area The printer must be set for the correct size media through printer driver settings Note For maximum print speed on Letter size media set left and right margins in your application to 7 3 mm 0 29 in or larger For duplex landscape print jobs keep both margins for the narrow ends of the paper at 9 mm 0 35 in to avoid image offset problems Media image areas Media size Image area Executive 174 15 x 252 70 mm 6 86 x 9 95 in Letter 205 90 x 265 40 mm 8 11 x 10 45 in A4 200 x 283 mm 7 87 x 11 14 in Legal 205 90 x 341 60 mm 8 11 x 13 45 in Tabloid 269 40 x 417 80 mm 10 61 x 16 45 in A3 287 x 406 mm 11 3 x 15 98 in Tabloid Maximum 322 49 x 457 17 mm 12 70 x 18 in Custom Media size minus standard mar
55. 3 24 PhaserPrint Photoshop plug in installation 2 47 PhaserPrint for UNIX order number 8 9 PhaserShare cards advantages of networking 8 7 configuring 2 21 connecting 2 22 order numbers 8 7 upgrade kits 2 22 PhaserSym capabilities 8 9 for workstations 3 21 order number 8 9 ports see communication ports PostScript errors general 6 26 PostScript Header Windows 3 1 driver 3 11 Windows 95 driver 3 5 printing files 3 45 timeout 6 29 Power indicator 2 27 power switch location 2 25 PowerPoint users image quality solution 6 10 print a truer blue 4 6 Print button 7 2 Print dialog box Macintosh printer driver 3 18 print features selecting color corrections 3 24 selecting print quality modes 3 24 speed 3 26 print quality 600 x 300 dpi 8 6 Enhanced 600 x 300 dpi 3 26 Macintosh printer driver 3 18 memory upgrade required 8 6 selecting print quality modes 3 24 Standard 3 26 print speed selecting print quality modes 3 26 printdrum cleaning 5 47 printer halftone screens 6 33 Printer Command Language 1 2 User Manual Index 7 printer control PhaserLink 1 3 selecting features 3 24 printer drivers generic 3 37 installing Macintosh 2 48 QuickDraw GX 2 50 printing transparencies 3 40 using Macintosh 3 18 Windows 3 1 3 10 Windows 95 3 4 printer languages default 3 45 printer quality Fast Color 3 26 printer standby modes 7 8 PRINTER INF updating Windows NT driver 3 12 printing languages 3 45 manual feed 3 41 test page
56. 5 18 transparencies 3 39 two pages after jam 6 17 printing color sampler charts 4 10 Printing menu QuickDraw GX printer driver Start Print Queue command 3 19 Stop Print Queue command 3 19 printing on a network 6 38 printing press color corrections 4 7 printing problems 6 21 Index 8 Phaser 380 Color Printer problems and solutions image quality 6 8 media feeding and jamming 6 8 network problems 6 12 operational hints 6 15 printing and installation 6 12 protected menus 7 4 Q quick reference selecting features Windows 3 3 QuickDraw GX Tektronix printer driver 2 50 QuickDraw GX printer driver desktop printers creating 2 50 installing 2 50 printing from GX aware applications 3 19 non GX aware applications 3 19 Printing menu Start Print Queue command 3 19 Stop Print Queue command 3 19 selecting printer in Chooser 2 50 when to use 2 50 R registration card 2 7 repacking your printer 5 54 repair shipping box 2 7 replacing the maintenance tray 5 7 replacing the separator pad 5 10 resident typefaces PostScript PCL5 3 46 RGB Sampler Macintosh utility file 4 10 RGB PS PC utility file 4 10 S safety and emissions 9 9 SCSI hard disk selecting 2 24 SCSI port connecting external font disk 2 24 connecting Phaser Copystation 2 24 selecting a cleaning page source 7 9 selecting a default media tray 3 37 selecting a front panel language 2 29 selecting a print quality mode 3 26 separator pad replacing 5 10 serial interface
57. 662 75 10 Replace the upper media tray in the printer User Manual 5 27 5 Caring for Your Printer Cleaning for jams and ink smears media feed rollers Approximate time to complete 5 minutes If you have already performed the Cleaning for ink smears internal paper path cleaning procedure but ink smear problems persist clean the upper and lower paper feed rollers You should clean the upper and lower media feed rollers if any of the following conditions exist m Media is consistently jamming behind the front cover or at the manual feed slot m Ink smear problems persist after you have performed the Cleaning for ink smears internal paper path procedure The media feed rollers carry the print media from the media tray and manual feed slot through the printer Occasionally stray ink particles become attached to the paper feed rollers creating slick or contaminated surfaces When media feed problems or ink smears appear on prints you can generally correct the problem by scrubbing the media feed rollers using an alcohol soaked cleaning card Refer to Using isopropyl alcohol on page 5 15 for more information Sample ink smear media feed rollers 9662 38 5 28 Phaser 380 Color Printer Caring for Your Printer 5 When the printer is on and the Ready message or the printer s name appears press the Clean button The printer displays the first selection in the menu Clean Light Stripes lt Cl
58. 7 0 and later 1 Install the printer s software as described on page 2 47 Choose Easy Install to install all of the necessary software or select Phaser 380 Driver in the Custom Install window 2 Select Chooser from the Apple menu 3 Click on the Phaser 380 printer driver icon on the left side of the Chooser A list appears with the printers you have connected to your Macintosh or printers that are available on a network If the printer driver icon does not appear check the cable connections on your computer and printer 4 Click on the Zone your printer is in See your network administrator if you have questions 5 Click on your Phaser 380 printer in the list of printers on the right side of the Chooser Close the Chooser by clicking its close box Setting up the Apple LaserWriter 8 3 4 driver The LaserWriter 8 3 4 driver uses printer specific PPDs PostScript Printer Description files to learn a printer s page sizes printing options and media type options To use the LaserWriter 8 3 4 driver with a Phaser 380 printer do the following steps If the printer is busy it may take some time to complete this configuration procedure you may want to do this procedure when the printer is idle You only have to configure a printer once Note During installation the LaserWriter 8 3 4 driver leaves other versions of the LaserWriter driver such as 7 x and 6 x intact but overwrites an earlier version of the LaserWriter 8 driv
59. DSK specially optimized for use with Tektronix printers Getting Set Up 2 Turning on the printer After you have connected the interface cables you are ready to connect the power cord and turn on the printer If you need to turn the printer off wait until the display shows Ready or the printer s name before powering it down Caution To avoid damaging the printer make sure that the power switch is in the off position before connecting the power cord If you move the printer to a location that requires a different type of power cord refer to Changing line voltage on page 5 56 for more information 1 Plug the power cord into the printer and into a grounded outlet capable of supplying a minimum of 15 Amps at 115 VAC 2 Turn on the printer Note To ensure optimum printing performance and best ink economy leave the printer turned on overnight and during weekends The printer automatically switches into a standby mode to reduce power consumption during periods of infrequent use OME LUU MUU LU LU LU Mf 9662 18 User Manual 2 25 2 Getting Set Up Unlocking the transit restraint Caution To avoid damaging the printer always turn the printer power on and off using the rear panel On Off switch Turn the printer power on before unlocking the transit restraint 1 Turn the printer power on using the rear panel On Off switch 2 The transit restraint lock is located on the right side of the prin
60. Deciding which driver to install 2 46 Using the Macintosh Installer 2 47 Setting up the Phaser 380 printer driver 2 48 Setting up the Apple LaserWriter 8 3 4 driver 2 48 Setting up the Phaser 380 GX driver 2 50 Workstation software 2 53 PhaserPrint software for UNIX 2 52 Downloadable printer utility files 2 52 3 Printing Basics Overview 3 1 Printing froma PC 3 2 Using Windows printer drivers 3 2 Using the printer s front panel 3 2 Using the AdobePS 4 and Microsoft drivers with Windows 95 3 4 Using the Tektronix driver for Windows 3 1 3 6 If you are using PC NFS 3 9 Using the Adobe PostScript driver for Windows 3 1 3 10 viii Phaser 380 Color Printer Using the Windows NT 3 51 PostScript driver 3 12 Using the Windows NT 4 0 PostScript driver 3 12 Printing from DOS 3 15 Printing from a Macintosh 3 16 Using Macintosh printer drivers 3 16 Using the printer s front panel 3 16 Using the Phaser 380 printer driver 3 18 Using the Apple LaserWriter 8 3 4 driver 3 18 Using the Phaser 380 GX driver 3 19 Printing from a workstation 3 20 Overview 3 20 UNIX workstations 3 20 VMS workstations 3 21 Printing from specific applications 3 22 General hints and tips 3 22 Applications tips 3 22 QuarkXPress 3 22 Adobe Photoshop 3 23 Pantone 3 23 Other applications 3 23 Selecting print features 3 24 Print quality modes 3 26 Print speed 3 26 Color corrections 3 27 All about media 3 28 Media sizes 3 29 Media weight 3 32 Margins and image
61. File menu for QuickDraw GX applications User Manual 3 19 3 Printing Basics Printing from a workstation Overview You can print from a UNIX or VMS workstation through Ethernet Token Ring parallel or serial interfaces Workstation users can print from any application that generates color PostScript To use the TekColor color corrections and other printer features use one of the following methods m PhaserPrint software for UNIX workstations functions like a printer driver for selecting printing options and provides fast screen copy printing m PhaserSym software and EasyCopy X for VMS workstations provides proper communication with the printer m The menus on the printer s front panel let you select printing options refer to Front panel overview on page 7 1 for instructions on using the front panel m Downloadable utility files let you select printing options refer to the on line manuals on the printer s CD ROM for instructions UNIX workstations For UNIX environments Tektronix offers the optional PhaserPrint software PhaserPrint software offers driver selectable printer options and provides fast raster file and screen copy printing to Tektronix color printers PhaserPrint software is available for these workstations Worksiation Operating System Sun SunOS 4 1 3 Solaris 2 x SGI IRIX 5 2 5 3 6 x HP 9000 700 800 HPUX 9 0 5 10 x IBM RS 6000 AIX 3 2 4 x DECstation Ultrix 4 0 4 4 DEC Alp
62. PS LaserWriter Utility Macintosh users 1 Refer to Using the Macintosh Installer on page 2 47 for instructions on installing the utility files from the Phaser 380 printer s CD ROM 2 Select the appropriate printer in the Chooser 3 In the PhaserTools folder on your computer s hard disk locate the LaserWriter Utility and double click its icon to start the application 4 From the Utilities menu choose Download PostScript File 5 Select either the Setscreen On or the Setscreen Off file from the list then click Open These files were installed in the Printer Utilities folder inside the PhaserTools folder 6 Atthe prompt Save PostScript output as you are asked for a file name for saving printer output Use either the default name given in the edit box or type a new name Click Save to send the file to the printer 7 If no output is returned by the printer the LaserWriter Utility displays a dialog box click OK continue User Manual 6 33 6 Troubleshooting PC and workstation users 1 Locate the utility files in the PHSR380 directory on the printer s CD ROM 2 Copy the files that you need to your computer s hard disk or use them directly from the CD ROM 3 Use one of the following methods to send the SCREENON PS or the SCRENOFF PS file to the printer m PCusers Use the DOS COPY command to send the file to the printer Windows 3 1 users can also use the Copy command in the File Manager
63. Printing PANTONE Colors Printing the brightest colors and a truer blue The Vivid Color option is the best choice for the brightest most vibrant prints This option also makes printed blue appear less purple by reducing the amount of magenta used to print blue colors Other colors in the cyan blue purple magenta range in the image are also adjusted to compensate for the adjusted blue Colors in the red orange yellow green range are not affected This selection is good for making presentation graphics such as overhead transparencies and for bright looking colors that don t need to match the screen s colors or printing press colors Vivid Color adjusts CMYK colors using a method that adds black to other components This option prints more saturated darker colors and may be useful for printing overhead transparencies for presentations from some applications such as Corel DRAW Use this option if you have specified a color in the CMYK system and the color has a black component and the color appears lighter than you expected when printed Simulating display screen colors The Simulate Display option makes printed colors approximate the colors on a standard display screen This selection should improve the screen to printer color accuracy for most applications that don t perform their own color corrections This selection is best for applications that define colors as RGB red green blue HLS hue lightness saturation or HSB hue
64. Properties Print m On Image Smoothing gt Setup Device Options tab Properties Off gt Options Printer features Advanced tab Image Smoothing Printer features Image Smoothing m On m Off Color Control Strip Features tab Color Control Strip Printers Setup gt Options Printer Features Color Control Strip Properties Device Options tab Printer features Color Control Strip Print Properties Advanced tab Printer features Color Control Strip These features are available with the printer s Extended Features option only User Manual 3 3 3 Printing Basics Using the AdobePS 4 and Microsoft drivers with Windows 95 3 4 To select printing options follow these steps 1 From the taskbar select Start In the menu that appears select Settings then Printers 2 In the Printers window click the Phaser 380 printer icon with the right mouse button then select Properties from the menu 3 Click the following tabs to see printing options refer to your Windows 95 documentation for more information on tabs and options m Click the Details tab to access timeout settings and other options m Set the Timeout settings if your printer is connected to a local port Not Selected Type a value in this text box to change the number of seconds Windows waits before notifying you that a printer is off line The default is 15 seconds and is
65. Refer to the following application notes for details on a few applications with special requirements General hints and tips Applications tips For hints and tips on printing from a specific application you can get information in the following places m World Wide Web If you have access to the Internet you can view selected topics on the Phaser 380 printer s web page http www tek com Color_Printers userdoc introduction html m HAL Request a document catalog from HAL or EuroHAL Tektronix automated fax systems Refer to Using the automated fax systems on page 6 3 for instructions QuarkXPress To use the printer with QuarkXPress use the installer application on the printer s CD ROM or diskettes to install the PDF printer description file The file is installed automatically with Easy Install Refer to instructions on installing the printer s software Once the file is installed the printer s name appears alphabetically in the list of installed printers in the QuarkXPress custom Page Setup dialog box In the list select Phaser 380 rather than Tektronix Phaser 380 3 22 Phaser 380 Color Printer Printing Basics 3 Adobe Photoshop The PhaserPrint software plug in operates within the Photoshop application to improve the image data transfer time from your computer to your printer Use the installer application on the printer s CD ROM or diskettes to install the PhaserPrint software plug in The file is in
66. SI Disk Parallel Second Feeder 0 d b s Oe Service Only jervice 9662 15 Note Make all printer connections before you turn on the printer 2 20 Phaser 380 Color Printer Getting Set Up 2 PhaserShare card port optional The printer accepts one of the following m PhaserShare Ethernet card supporting TCP IP Novell NetWare EtherTalk Telnet and FTP protocols a PhaserShare Token Ring card supporting TCP IP Novell NetWare TokenTalk Telnet and FTP protocols m PhaserShare LocalTalk Serial card The PhaserShare Network Cards and Software System Administrator Manual contains all the information necessary for configuring and using the optional network interfaces Refer to PhaserShare network cards recommended on page 8 7 for ordering information Parallel port standard The parallel port is a standard IEEE 1284 high density port The adapter that is included with the printer may be used with low density parallel cables if an appropriate high density cable is not available SCSI port standard The SCSI port is used only for connecting an external SCSI hard disk or for connecting the Phaser Copystation Refer to SCSI peripheral devices on page 2 24 for more information on the SCSI port Refer to Phaser Copystation on page 8 8 for more information on the Phaser Copystation User Manual 2 21 2 Getting Set Up PhaserShare network and ser
67. User Manual Tektronix 7 Phaser 380 Color Printer First printing October 1997 070 9662 01 Copyright Tektronix Inc Printed in the U S A Unpublished rights reserved under the copyright laws of the United States Contents of this publication may not be reproduced in any form without permission of Tektronix Inc The method of printing employed by a Tektronix Phaser 380 Color Printer is covered by U S Patent No 5 372 852 Purchase of a Tektronix Phaser 380 Color Printer provides a purchaser with a license under claims 1 3 20 and 22 of the 852 patent but not a license under other claims of that patent which cover methods of printing using inks having specific properties Use of solid ink sticks manufactured by any other party and having these specific properties with a Tektronix Phaser 380 Color Printer is not licensed Tektronix Phaser ColorStix and Made for Each Other are registered trademarks of Tektronix Inc TekColor PhaserShare PhaserPrint and PhaserLink are trademarks of Tektronix Inc IntelliSelect is a trademark and Adobe PostScript Adobe Caslon Adobe Garamond Lithos Trajan Adobe Wood Type Blackoak Carta Tekton and Poetica are registered trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Adobe Brilliant Screens technology is a trademark of Adobe Systems Incorporated or its subsidiaries and may be registered
68. Windows on page 6 28 for instructions on fixing timeout problems 5 Click OK Note You can also try changing your port connection from LPTx to LPTx DOS where x is 1 2 or 3 User Manual 6 23 6 Troubleshooting 6 24 Windows 95 1 Select Start in the taskbar on your screen 2 Inthe menu that appears select Settings 3 Inthe next menu select Printers the Printers window appears 4 Click on your printer s icon and select Properties from the File menu 5 Click the Details tab 6 Click Add Port 7 Click Other 8 Make sure Local Port is highlighted then click OK 9 Type LPTx DOS where x is 1 2 or 3 10 Click OK 11 In the Details tab the Print to the following port should be LPT DOS unknown local port Note Your system s LPT VXD file may require an update refer to your Microsoft documentation for details Phaser 380 Color Printer Troubleshooting 6 Check the printer s language mode If your file doesn t print the language on the printer s port you are using may have been changed 1 Print a copy of the printer s Configuration Page to see the language mode on each port Refer to the on line manual on the printer s CD ROM for instructions on printing a Configuration Page 2 Ifthe printer port you are using has the wrong language set for the type of application you are using send one of the following utility files to the printer To print PostScript files use the PSCRIPT PS file t
69. a Workstation users Send the file to the printer as you would any PostScript file 6 34 Phaser 380 Color Printer Troubleshooting 6 Selecting page sizes in Windows applications In some Windows applications you can select printer page sizes in a Print Setup dialog box accessed from the File menu If you use a Print Setup dialog box to select the Phaser 380 printer from your application some page sizes may not be visible in the list If the Phaser 380 printer page size you want to use is not visible in the list do the following Windows 3 1 1 From the Main window open the Control Panel and double click the Printers icon 2 Inthe Printers dialog box select the Tektronix Phaser 380 printer in the list of printers 3 Click the Setup button 4 Inthe Setup dialog box select the page size you want and click OK 5 Return to your application If you open the Print Setup dialog box again from within your application the page size selection may be blank The page size you just selected in the driver is still selected it is just not visible in the list 6 Print as usual If you open the Print Setup dialog box from within an application and the page size selection is blank the blank represents the page size last selected from the printer driver through the Control Panel You can leave the page size selection blank and print as usual or you can select another page size from the list User Manual 6 35 6 Troubleshoo
70. ach item click Read Me 2 Select individual items to install 3 Click the I buttons for information on each item 4 Click Install to install the selected items 4 Continue with driver setup instructions depending on the driver you are using Installer options Software Installed location Custom Easy Phaser 380 Driver System Folder Extensions Install instat Phaser 380 GX Driver System Folder Extensions LaserWriter 8 3 4 Driver System Folder Extensions Printer Descriptions System Folder Extensions Printer Descriptions ColorSync Profile System Folder Preferences ColorSync Profiles Samplers PhaserTools Samplers Color sampler charts and a fonts sampler QuarkXPress PDF File QuarkXPress application folder PDF folder PhaserPrint Plug in for Photoshop Photoshop application folder Pantone Files PhaserTools Pantone Files Screen Fonts Standard System Folder Fonts Extended Features option Install ATM software from a separate CD ROM Printer Utilities PhaserTools Printer Utilities Network Utilities PhaserTools Network Utilities These files are available with the Custom Install options on the printer s CD ROM only User Manual 2 47 2 Getting Set Up Setting up the Phaser 380 printer driver The Phaser 380 printer driver is a Tektronix modified version of Apple s LaserWriter 7 1 2 printer driver Use the Phaser 380 printer driver if you are using System Software 6 0 7 or
71. age 6 1 for information on Tektronix online services To determine the date of the file you are using do the following Macintosh users Select highlight a printer description file From the File menu choose Get Info Make a note of the version date Windows 3 1 users In the File Manager check a printer description file s creation date Make a note of the version date m Windows 95 users In the Windows Explorer check a printer description file s creation date Make a note of the version date 6 26 Phaser 380 Color Printer Troubleshooting 6 Using a PostScript error handler The error handling utility is useful for diagnosing problems when a job doesn t print This utility installs a PostScript error handling function in the printer to help determine the cause of some PostScript printing problems PostScript errors are printed on a page with other status information when an error occurs This utility can be useful to programmers for debugging PostScript code You can enable and disable the error handler through the printer s front panel menu Printer Defaults menu through PhaserLink software refer to the PhaserShare Network Cards and Software System Administrator Manual or a PostScript utility file refer to the printer s CD ROM Once you ve enabled the error handler through the front panel or through PhaserLink software the error handler remains active until you manually disable it Cycling the printe
72. age 7 6 to find out about printing the Configuration Page Operational hints Hint Symptom Solution Printer consumes ink at a fast rate Leave the printer on Each time you turn off the printer and then turn it on again it performs a cleaning routine which consumes ink To ensure optimum printing performance and best economy leave the printer turned on overnight and during weekends When the printer sits idle it automatically switches to a standby level that keep it ready to use but reduces energy consumption Pressing a front panel button opening a cover or sending a print job wakes the printer User Manual 6 15 6 Troubleshooting 6 16 Operational hints cont d Hint Symptom Solution Ink Low message appears when ink bins are full Apply pressure to each row of ink sticks in the loading bin to make sure they are not jammed Delayed printout See Printer standby modes on page 7 8 Printer outputs two prints after a jam is cleared Printer is clearing print drum and reprinting image Refer to All about media jams on page 6 17 Turn off the Startup Page Refer to Startup Page on page 7 6 Maintenance tray is locked inside printer The printer locks the maintenance tray until it has cooled down Wait for a few minutes and try removing it again Phaser 380 Color Printer Troubleshooting 6 All about media jams Use the following
73. al parts during printing requiring you to perform cleaning procedures Run several test sheets of letterhead to check for letterhead smearing before attempting a large print job 3 38 Phaser 380 Color Printer Printing Basics 3 Printing transparencies Tektronix transparency media is recommended for use in this printer as it provides optimal image quality enhanced ink adhesion and durability Tektronix transparency media is available in A A4 and Tabloid Maximum sizes Note Do not use transparency media intended for ink jet or thermal wax printers For best results use Tektronix Phaser 380 printer transparency media 1 Load Tektronix transparencies in the media tray with the notched corner of the sheet in the back right corner of the tray Note Jams will occur if transparencies are incorrectly loaded 9662 22 User Manual 3 39 3 Printing Basics When you are printing transparencies using the standard media tray load up to 100 transparency sheets in the tray A label inside the media tray indicates the tray s maximum transparency capacity Set the media selector switch on the side of the media tray to Transparency and install the media tray in the printer When you print use a supported printer driver and specify Transparency to obtain the correct print mode for transparency media Transparency quality tips Note Keep transparencies in covered containers Dust and dirt can transfer to
74. ansparencies in the upper tray you can change the source of the cleaning page to avoid using letterhead for the cleaning page Refer to Selecting the cleaning page source on page 7 9 User Manual 6 17 6 Troubleshooting Locating jammed media Paper jams can occur in these places 1 Inside the exit cover 2 Inside the front cover 3 At the manual feed slot 4 At the upper media tray and Lower Paper Tray Assembly Caution Some surfaces inside the printer may be hot Be careful not to touch the areas marked with this caution icon 6 18 Phaser 380 Color Printer Troubleshooting 6 Removing jammed media To avoid ink smears inside the printer always try to pull jammed paper or transparency media out through the top of the printer the exit cover If the jammed media cannot be cleared from the exit cover open the front cover and check for jammed media If the jam is not inside the front cover remove the media tray and check for jammed media Follow these guidelines when you remove jammed media Use both hands to gently pull the media through its normal path out the top of the printer exit cover if possible Do not use excessive force pulling the media it may tear After removing the jammed media inspect it for tears Leave no media scraps in the printer If your prints have ink smears after clearing a jam condition refer to Cleaning for ink smears paper exit path on page 5 43
75. area 3 33 Paper and ink handling tips 3 34 Media trays 3 35 Standard tray 3 35 Lower paper tray 3 37 Establishing a default media tray optional 3 37 Printing on letterhead 3 38 User Manual X Printing transparencies 3 39 Transparency quality tips 3 40 Manual feed printing 3 41 Duplex printing 3 44 Printer languages PostScript HP GL PCL5 3 45 Fonts 3 46 Resident typefaces PostScript 3 46 Printer s Extended Features option 3 47 Printing Beyond the Basics Working with color 4 2 General guidelines 4 2 TekColor corrections making the best selection 4 3 Deciding which color correction to use 4 4 Color correction descriptions 4 6 Turning off all color corrections 4 6 Printing the brightest colors and a truer blue 4 6 Simulating display screen colors 4 6 Closely match printing press colors 4 7 Printing in gray scale 4 8 Using the printer s current color defaults 4 8 Special considerations 4 9 If your Phaser 380 printer is shared on a network 4 9 Application color corrections 4 9 If you are using an unsupported driver 4 9 Printing and using the color sampler charts 4 10 Methods of printing PANTONE Colors 4 11 Printer specific PANTONE Colors 4 11 PANTONE Colors from swatch books 4 12 Using the Quick Collate option 4 13 Quick Collate and the Check Print option 4 14 Previewing with Check Print 4 15 Using Image Smoothing 4 17 Printing the Color Control Strip 4 18 Phaser 380 Color Printer Caring for Your Printer Overvie
76. arency in the manual feed slot Feed Waiting For Paper The print job specifies paper but the printer detects that the transparency tray is installed Load paper in the media tray and press OK Check that the media selector switch on the side of the tray is set for Paper Waiting For The print job specifies transparency but the printer Transparency detects that the paper tray is installed Load transparency in the media tray and press OK Check that the media selector switch on the side of the tray is set for Transparency Waste Liner A Full Open the front cover remove the maintenance tray B and empty the waste liner A User Manual 6 7 6 Troubleshooting Problems and solutions Refer to the following tables if you encounter problems with the printer 6 8 Media feeding or jamming problems Symptom Solution Media feed or pick problems at the upper tray Use standard weight paper or Tektronix transparency media Do not load the tray beyond the fill line Paper tray capacity is 250 sheets paper or 100 sheets transparency Refer to All about media on page 3 28 Some light weight grades of paper may curl and cause mispick problems Remove the curled media from the tray and reload with the concave side facing down in the media tray Check that the maintenance tray is fully latched If you are printing Tabloid Maximum transparency from the media tray try feeding it from the ma
77. ars and transfix problems internal paper path on page 5 41 User Manual 5 47 5 Caring for Your Printer 12 To clean the white plastic exit rollers place and hold an alcohol soaked cloth on top of each roller while turning the individual roller with your thumb or forefinger 9662 80 Caution To avoid damaging the print drum and exit fingers never scrape excess ink with a tool or fingernail Use only the materials provided with the cleaning kit 13 Close the exit cover and the front cover 5 48 Phaser 380 Color Printer Caring for Your Printer 5 Cleaning the maintenance tray blade optional During normal use you may notice an accumulation of ink paper dust and drum fluid on the maintenance tray blade In most cases build up of deposits on the blade does not affect the operation of the maintenance tray Cleaning of the blade is not normally necessary If however you notice oil streaks or spots on your prints cleaning the maintenance tray blade may eliminate the problem Cleaning the maintenance tray felt pad near the maintenance tray blade is not recommended Caution Use a dry lint free cloth to clean the maintenance tray blade Use of isopropyl alcohol will damage the blade and shorten the rated life of the maintenance tray 1 Open the front cover 9662 07 User Manual 5 49 5 Caring for Your Printer 2 Grasp the maintenance tray by the front handle and lift up while sliding it out of the p
78. aser 380 GX driver to print to your Phaser 380 printer Note The Phaser 380 GX driver works with QuickDraw GX and non QuickDraw GX applications QuickDraw GX does not work with non QuickDraw GX printer drivers If you want to print from non QuickDraw GX applications with a driver such as the LaserWriter 8 3 4 you must first disable QuickDraw GX Refer to the on line manual on the printer s CD ROM for details on using the Phaser 380 GX driver Install the printer s software as described on page 2 47 Select Easy Install to automatically install all of the necessary software or select Phaser 380 GX Driver in the Custom Install window Select Chooser from the Apple menu Click the Phaser 380 GX printer driver icon on the left side of the Chooser A list appears with the printers available on your network If the printer driver icon does not appear Restart your Macintosh and repeat the printer driver installation procedure also check the cable connections on your computer and printer Click on the Zone your printer is in See your network administrator if you have questions 2 50 Phaser 380 Color Printer Getting Set Up 2 In the Connect via field s pop up menu select your printer s communication method m The AppleTalk option is the standard network connection m The Servers option is used to select a shared desktop printer Click on your Phaser 380 printer in the list of printers on the right side of the Choos
79. aser 380 printer produces laser quality color prints on transparency peel off label media and paper up to 117 g m 80 lbs The media tray recognizes seven sizes Executive A4 Letter Legal Tabloid A3 and Tabloid Maximum for Tabloid A3 full page bleeds and supports printing of custom media sizes from 184 2 to 332 5 mm 7 25 to 13 1 in wide to 266 7 to 471 2 mm 10 5 to 18 55 in long Using the printer s manual feed capability you can print on envelopes and non glossy cover stock up to 181 g m 100 lbs The manual feed slot also supports printing of custom media sizes from 92 2 to 332 5 mm 3 63 to 13 1 in wide to 152 4 to 471 2 mm 6 to 18 55 in long For transparency printing Tektronix offers specially formulated Letter A4 and Tabloid Maximum size transparencies to provide enhanced ink adhesion durability and superior print quality User Manual 1 1 1 Introduction Configurations In its standard configuration the printer provides 300 x 300 dots per inch dpi resolution color printing 16 Mbytes of memory and a total of 39 fonts Adding the Extended Features option increases print resolution and print performance making it the choice for demanding print jobs The Extended Features option adds 600 x 300 dpi resolution printing 32 Mbytes of memory 48 Mbytes total print collation Check Print job pipelining Copystation software support and a total of 69 fonts Additional memory improves the printer s perf
80. ation date August 23 1994 R C Tektronix Inc P O Box 500 Chemical Documentation Mail stop 55 769 Beaverton Oregon 97077 Printer information 1 800 835 6100 MSDS information 503 627 7255 User Manual 9 5 9 Regulatory Information and Specifications MSDS for silicone oil Section Product identification Trade name and Tektronix part number Silicone fluid found in maintenance tray 006 7912 00 Product use Used in Tektronix Phaser 380 color printers Section II Information on ingredients Ingredients Polydimethylsiloxane CAS Number 63148 62 9 Hazardous Ingredients None This is not a hazardous material as defined by the OSHA Hazard Communication Standard Section Ill Hazards identification Potential Health Effects Eyes Direct contact may cause temporary discomfort with mild redness and dryness similar to windburn Skin A single prolonged exposure 24 to 48 hours causes no known adverse effect Inhalation Not an irritant to respiratory passages Ingestion Swallowing large amounts could cause discomfort Section IV First aid measures Eyes Flush immediately with water Skin Wipe off and wash with soap and water Inhalation Not a likely route of exposure Oral No first aid should be needed Section V Fire fighting measures Flammable Properties Flammable limits not determined Flash point 284 9 C 545 F minimum open cup Fire amp explosion hazards No unusual haza
81. been cleaned If a cleaning card becomes dirty during cleaning discard it and use another Press Exit and the printer displays the following message Clean Upper Feed Rollers lt Clean Cancel 5 User Manual 5 31 5 Caring for Your Printer 11 12 13 Press the left arrow lt button until the following message appears Clean Lower Feed Rollers lt Clean Cancel Press Clean the following message appears Turn Lower Feed Rollers Clean Cancel There are two sets of black lower media feed rollers located below the maintenance tray To clean the lower media feed rollers wet the front and back sides of a cleaning card and place it between the two sets of rollers at the far left side of the printer While firmly holding the cleaning card against the rollers press the Clean button on the front panel to turn the rollers 5 32 Phaser 380 Color Printer 14 15 16 Caring for Your Printer 5 After the printer turns the rollers several times move the cleaning card to the right to continue cleaning the lower media feed rollers Repeat Steps 14 and 15 until all lower media feed rollers have been cleaned If a cleaning card becomes dirty during cleaning discard it and use another Close the front cover If the problem persists refer to the procedure for cleaning ink smears in the paper exit path User Manual 5 33 5 Caring for Your Printer Cleaning for lower tray jams
82. chures m Avoid red and green combinations these colors are hard for people with red green color blindness to distinguish 4 2 Phaser 380 Color Printer Printing Beyond the Basics 4 TekColor corrections making the best selection The printer s TekColor color correction options provide simulations of different color devices Follow these basic guidelines so that the printer accurately reproduces the colors you want on your prints For typical printing purposes select the Vivid Color option before printing m For particular graphic arts effects there are several printing press standards to choose from SWOP Press Specifications for Web Offset Publications SNAP Press Specifications for Non Heat Advertising Printing Commercial Press Euroscale Press DIC Dai Nippon Ink on Coated Paper FujiProof Toyo m For engineering and scientific imaging applications try printing with the Simulate Display option Color corrections can be selected from printer drivers set in the printer with downloadable utility files or set from the printer s front panel TekColor color corrections are performed in the printer To use ColorSync color matching on a Macintosh or to use host color correction in Windows 95 refer to the printer s CD ROM or Tektronix World Wide Web site for additional information Note TekColor color corrections do not affect colors specified in the PostScript Level 2 international color standard CIE
83. ck into position m f your application uses additional printer description files be sure these are selected from within the application and the correct media size is specified within the printer driver User Manual 6 13 6 Troubleshooting Printing and installation problems cont d Symptom Solution A Macintosh printed image has shifted or the margins are not correct m You should install a supported printer driver and the Phaser 380 printer PPD onto your Macintosh to select the correct page sizes from the driver Refer to Using the Macintosh Installer on page 2 47 for information m Turn off Background Printing through the Chooser m Refer to the topic Printing from a Macintosh on page 3 16 for details on how to print from a Macintosh The front panel never indicates that it is processing a job m Make sure that Phaser 380 printer is the selected printer Try printing the same file to another PostScript printer If the file prints then the problem could be with the interface cable Refer to Interface cables and adapters on page 8 3 for information on ordering Tektronix interface cables m Check to see if a print job is stuck in the print queue m Refer to Using a PostScript error handler on page 6 27 for details on using the Tektronix Error Handler to determine the cause of the problem m Turn the printer s power off and wait at least 15 seconds before turning the powe
84. ckable caster wheels Phaser Copystation The Phaser Copystation adds easy to use walk up color copying capability to the printer Its front panel controls the number of copies and selects among color gray scale and black and white copying modes You can choose to make copies reduced to 25 or enlarged to 200 of the original s size and you can adjust copies for color balance and lightness SCSI disk for fonts and collation A Tektronix approved SCSI hard disk is available for use with the printer s SCSI port to increase font storage space and allow print job collation Extended Features option required The Quick Collate feature performs document collation in the printer which is faster than the collation feature that exists in some applications Phaser 380 Color Printer Getting Set Up 2 9662 02 2 5 User Manual 2 Getting Set Up Touring the printer Use the following illustration to familiarize yourself with the printer Front cover release Front panel menu display and buttons Exit cover Exit cover release button Ink loading bins under top cover Top cover release On Off switch and access to I O ports Transit restraint lock son of fF S PS Media tray S Front cover a h Maintenance tray consumable item NN l US WW N UN AANA N Lin Q PMN Mir 9662 03 2 6 Phaser 380 Color Printer Getting Set Up 2 Registering the printer The prin
85. condensing Altitude Operating 0 to 2 400 meters 0 to 8 000 feet Nonoperating 0 to 15 000 meters 0 to 50 000 feet Primary voltage ranges 87 128 VAC 115 VAC nominal 174 250 VAC 220 VAC nominal Frequency range 48 to 66 Hz AC input ratings 115 VAC 12 Amps 220 VAC 6 Amps Print quality and Pages Per Minute ppm speed Fast Color Standard Enhanced mode mode mode A4 Letter size paper 3 5 ppm 2 5 ppm 1 2 ppm A4 Letter size transparency Not 1 5 ppm 0 64 ppm supported A3 Tabloid Maximum size paper 2 0 ppm 1 3 ppm 0 6 ppm t Left and right margins for Letter size media set to 7 3 mm 0 29 in or larger A Tabloid Maximum transparency supported only from the manual feed slot 9 8 Phaser 380 Color Printer Regulatory Information and Specifications 9 Power consumption Operating power consumption 150 to 600 Watts Meets Energy Star power conservation requirements with the Energy Star timeout set to one hour Printer Dimensions Height 50 7 cm 20 in Depth 64 2 cm 25 3 in Width 59 9cm 23 6in Weight 100 kg 220 Ibs Printer Clearances Top 45 7 cm 18 in Left side no restrictions Front no restrictions Right side 10 2 cm 4 in Bottom no restrictions Rear 10 2 cm 4 in Lower Paper Tray Assembly Dimensions Height 20 9 cm 8 25 in Depth 64 2 cm 25 3 in Width 59 9cm 23 6in Weight 36 8 kg 81 lbs Safety and emissions m Listed UL 1950 Information Technology Equipm
86. correction option in a supported driver if you are using ColorSync color matching on a Macintosh host color correction in Windows 95 or any other color management system refer to the printer s CD ROM or Tektronix World Wide Web site If you are using an unsupported driver If you are not using one of the printer drivers shipped with the printer or another PPD driven driver then use the downloadable utility files or the printer s front panel to set the default color correction User Manual 4 9 4 Printing Beyond the Basics Printing and using the color sampler charts You can print color sampler charts from your printer to see how the colors as specified from within an application will look when printed Having a pre printed sample of each color can help you save time in selecting the right color for your use Each chart can be printed on Letter size paper The printer s color sampler files are available from a variety of sources according to the following table Printing color sampler charts Color Sampler Charts Print from the Print from CD ROM and front panel diskettes See page 2 30 See Printing the Color Sampler Charts on the CD ROM Download from World Wide Web Visit the Tektronix web site http Awww tek com Color_Printers support or use PhaserLink software to print sampler charts from your web browser CMYK sampler chart cyan magenta yellow and black color model yes y
87. ctions using HTTP HyperText Transfer Protocol the basis for World Wide Web browsers PhaserLink software lets you use a standard web browser to view printer status control printer configuration and link to online documentation via the World Wide Web Note To use PhaserLink software the printer must be connected to a network running TCP IP Refer to the PhaserShare Network Cards and Software System Administrator Manual for complete details Easy to use and maintain Designed for the graphic arts environment the printer is fast and easy to use When the printer is low on ink you just drop in Tektronix ColorStix solid ink sticks and continue printing Each ColorStix solid ink stick has a unique color and shape to simplify loading The printer produces consistently accurate and vibrant prints without the need for user calibration To order ColorStix solid ink sticks transparencies paper or other supplies refer to the supplies information sheet that is shipped with the printer and contact your local dealer or in the United States and Canada call Tektronix at 1 800 835 6100 User Manual 1 3 1 Introduction Information roadmap Tektronix provides information on the Phaser 380 printer in several ways User Manual The Phaser 380 Color Printer User Manual this manual includes information on setting up and using the printer m Hardware and software set up m Selecting print features in a driver m Caring for your printer
88. dy performed the Cleaning for ink smears cleaning procedure but problems persist you should clean the paper exit path Refer also to Cleaning for jams and ink smears media feed rollers on page 5 28 If you have already performed the ink smear cleaning procedures for the internal paper path and the paper feed rollers but problems persist you should manually clean the paper exit path Occasionally stray ink particles become attached to the exit fingers rollers and guides under the exit cover causing ink streaks or marks on the top edge front or back of prints When this occurs you must clean these parts using both dry and alcohol soaked swabs or cloths Refer to Using isopropyl alcohol on page 5 15 for more information Sample ink smear paper exit path 9662 41 User Manual 5 43 5 Caring for Your Printer When the printer is on and the Ready message or the printer s name appears press the Clean button The printer displays the first selection in the menu Clean Light Stripes lt Clean Test Press the left arrow lt button until the following message appears Clean Feed Rollers lt Clean Test Press the Clean button and the following message appears Clean Upper Feed Rollers lt Clean Cancel Press the left arrow lt button until the following message appears Clean Exit Rollers lt Clean Test Press the Clean button and the following message appears
89. e Connect button Change the Transmission Retry to 850 m Parallel port printing If you get a timeout from the Connect dialog box change the Ports selection from LPTX to LPTX DOS Some Windows installations may say LPTX OS2 X is either 1 2 or 3 m Load the error handler from the front panel and resend the print job Refer to Using a PostScript error handler on page 6 27 for more information The file does not print or it prints unexpected data Make sure that you have the printer set up to receive the appropriate language PostScript HP GL or PCLS5 for that file Refer to Check the printer s language mode on page 6 25 for more information The area of paper that the printer prints on is smaller than the media size See Margins and image area on page 3 33 for more details To maximize the image area you may have to adjust the margins in your application software First print has smaller than expected image Print appears to be reduced to fit Executive size media Images on consecutive prints are correctly sized Printer is unable to determine media size loaded and is defaulting to a small image size During first print printer measures paper size and scales image to correctly fit paper on subsequent print jobs m Be sure the correct media size is specified within the printer driver m Move the paper guides inside the media tray or at the manual feed slot and ensure the guides lo
90. e Type 1 and Type 3 downloadable fonts TrueType fonts PCL5 and a variety of user defined fonts To extend font capability the printer supports a SCSI connected external hard disk for storage of additional fonts Refer to the printer s CD ROM or Tektronix World Wide 3 46 Web site for more information The Phaser 380 printer s standard configuration is shipped with a set of 39 resident fonts in the following typeface families ITC Avant Garde Gothic Book ITC Avant Garde Gothic Book Oblique ITC Avant Garde Gothic Demi ITC Avant Garde Gothic Demi Oblique ITC Bookman Light ITC Bookman Light Italic ITC Bookman Demi ITC Bookman Demi Italic Courier Courier Bold Courier Oblique Courier Bold Oblique Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique Helvetica Condensed Helvetica Condensed Bold Helvetica Condensed Oblique Helvetica Condensed Bold Oblique Phaser 380 Color Printer Helvetica Narrow Helvetica Narrow Bold Helvetica Narrow Oblique Helvetica Narrow Bold Oblique New Century Schoolbook New Century Schoolbook Bold New Century Schoolbook Italic New Century Schoolbook Bold Italic Palatino Palatino Italic Palatino Bold Palatino Bold Italic Times Roman Times Bold Times Italic Times Bold Italic ITC Zapf Chancery ITC Zapf Dingbats s amp amp C1 Symbol wu Bo A Printer s Extended Features option Printing Basics 3 If you have the printer s Extended F
91. e lower tray With dual tray capability you can make printer driver selections that specify a print job by its paper size or by tray position upper or lower without the need to leave your computer to switch trays Refer to Establishing a default media tray optional on page 3 37 for information on selecting between the upper and lower tray as the default printing tray Note Use the Lower Paper Tray Assembly only for paper print jobs The Lower Paper Tray Assembly ignores the Transparency position of the media selector switch on the side of the lower paper tray 2 14 Phaser 380 Color Printer Getting Set Up 2 Loading media trays The universal tray shipped with the printer recognizes seven media sizes Executive A4 Letter Legal Tabloid A3 and Tektronix Tabloid Maximum Tray fed printing of custom media sizes ranging from 184 2 to 332 5 mm 7 25 to 13 09 in wide to 266 7 to 471 2 mm 10 55 to 18 55 in long are also supported The printer s media tray accepts bond book and cover paper ranging from 60 to 117 g m 16 to 80 lbs The optional Lower Paper Tray Assembly uses the same tray as the printer s media tray The lower paper tray also accepts bond book and cover paper ranging from 60 to 117 g m 16 to 80 lbs Transparency printing from the lower paper tray is not supported Note The printer is designed to handle a wide variety of paper sizes weights and textures However you may find that some types of paper
92. e maintenance tray on a flat surface after removing it from the printer Contact with the waste ink and drum fluid poses no known health risk but can permanently stain clothing Refer to MSDS for silicone oil on page 9 6 for more information User Manual 5 5 5 Caring for Your Printer 4 Lift one end of the blue waste liner by its handle to release it from the maintenance tray remove the waste liner from the maintenance tray 5 Empty the contents of the waste liner by twisting it Used ink is nontoxic it can be treated as normal office waste Caution Do not load used ink into the printer Reusing waste ink ruins the printhead and invalidates the printer warranty 6 Replace the waste liner in the maintenance tray a Place the side opposite the handle into the maintenance tray first b Press down firmly on the handle end of the waste liner to lock it into place Make sure that the waste liner is fully seated in the maintenance tray 9662 30 Note Ifyou break a waste liner you can obtain a replacement waste liner from Tektronix order number 436 0308 00 7 Replace the maintenance tray in the printer 8 Close the front cover 5 6 Phaser 380 Color Printer Caring for Your Printer 5 Replacing the maintenance tray B Approximate time to complete 22 minutes The printer uses the maintenance tray located inside the printer behind the front cover prior to each printing and during cleaning operations A f
93. e printer 5 12 Phaser 380 Color Printer Caring for Your Printer 5 Cleaning the printer Periodically cleaning the printer keeps it in peak operating condition Automatic cleaning procedures to cure many problems are available through the front panel by pressing the Clean button Front panel messages guide you through the necessary steps to perform cleaning procedures Cleaning pages The printer occasionally prints a cleaning page as part of a self maintenance operation This helps the printer maintain the highest quality printing possible You can clean the printer anytime you see light stripes on your prints by running the Clean Light Stripes cleaning procedure from the front panel Discard the cleaning page as normal office waste 1 Red 2 Green 3 Blue 4 Black Tektronix Phaser 380 Cleaning Page This page prints to maintain optimal print quali 9662 31 User Manual 5 13 5 Caring for Your Printer Cleaning supplies 5 14 When you receive your new printer it includes these cleaning supplies 1 Cleaning tray 2 Foam swabs 3 Lint free wipes dry 4 Cleaning cards 5 Plastic bottle for dispensing isopropyl alcohol 1 2 3 4 5 Re WA 9662 74 Some cleaning procedures require you to use cloth wipes or swabs saturated with isopropyl alcohol Since shipping regulations prohibit supplying alcohol or pre soaked cleaning materials with the printer you must supp
94. e printer on a network on page 6 38 for more information If you use the driver s Use Printer Setting option and printed colors are not what you expected check the following a Aselection may have been made in the TekColor Correction menu on the printer s front panel These settings change the printer s color correction setting a Acolor correction utility file may have been downloaded to the printer These files change the printer s color correction setting Refer to Sharing the printer on a network on page 6 38 for details on how these settings affect prints made from a driver If you are using a color management system make sure to set the printer s TekColor color correction to None Refer to the documentation supplied with your particular color management system User Manual 6 31 6 Troubleshooting Printing PANTONE Colors If a Phaser 380 printer s printer specific PANTONE Colors are not printing as expected make sure you are printing with Enhanced 600 x 300 mode with color corrections set to None Refer to Printing the PANTONE Color Chart in the on line manual on the printer s CD ROM for more information There are many variables in process reproduction of colors simulated by the Phaser 380 printer any one of which may affect the quality of the PANTONE Color simulation including Type of ink used on printing press Type of ink film used on printing press Effective final resolution Dot structure
95. e setup click Next The Add Printer Wizard program is automatically launched The setup instructions remain visible while the Add Printer Wizard is running Ifyou click on the instructions dialog box press the lt Alt gt lt Esc gt keys to see the Add Printer Wizard again In the Add Printer Wizard click Next in the opening dialog box Select your printer s connection either Local Printer or Network Printer and click Next In the Manufacturers Printers dialog box click Have Disk Type in the drive for the CD ROM or diskette and click OK Select your printer and click Next m Tektronix Phaser 380 standard printer configuration m Tektronix Phaser 380 Extended Extended Features option If you are not sure which version of the printer you have check the printer s Startup Page for Extended Features Yes or No Select the port or network queue your printer is connected to and click Next Enter a name for the printer and select the Phaser 380 as the default printer if desired and click Next Decide if you want to print a test page Yes or No and click Finish In the Installation Completed dialog box click Finish You may see a Restart Windows dialog box if the system needs to update some files Decide if you want to restart now or later and click OK See the Adobe PostScript Printer Driver User Guide on the printer s CD ROM USERGUIDE PDF for detailed information on the AdobePS 4 driver User Manua
96. ean Test Press the left arrow lt button until the following message appears Clean Feed Rollers lt Clean Test Press the Clean button and the following message appears Clean Upper Feed Rollers lt Clean Cancel Press the Clean button and the following message appears Open Front Cover Cancel User Manual 5 29 5 Caring for Your Printer 5 Open the front cover 9662 07 6 The following message appears Turn Upper Feed Rollers Clean Cancel Caution Hot surfaces exist behind the upper paper feed rollers To avoid personal injury during cleaning procedures do not reach in behind the paper feed rollers 5 30 Phaser 380 Color Printer 10 Caring for Your Printer There are two sets of upper media feed rollers located above the maintenance tray One set of rollers is rubber the other set is white plastic Turning the upper rubber rollers also turns the upper plastic rollers To clean the upper rollers wet the front and back sides of a cleaning card and place it between the upper black and white rollers at the far left side of the printer While firmly holding the cleaning card against the rollers press the Clean button on the front panel to turn the rollers 9662 77 After the printer turns the rollers several times move the cleaning card to the right to continue cleaning the upper media feed rollers Repeat Steps 8 and 9 until all upper media feed rollers have
97. eatures option ATM software and 69 fonts are included on a separate CD ROM ATM software helps your computer to display these fonts on screen as they will appear in your prints Follow the instructions on the CD ROM to install and use the fonts Refer to Extended Features upgrade on page 8 4 for more information The Extended Features option CD ROM includes the standard 39 fonts in addition to the following 30 fonts Americana Regular Americana Extra Bold Barmeno Regular Barmeno Medium Barmeno Bold Barmeno Extra Bold Blachkoakt Carta ees tantito ODUA t Y Adobe Caslon Regular Adobe Caslon Italic Adobe Caslon Semibold Adobe Caslon Semibold Italic Formata Regular Formata Medium Formata Italic Formata Medium Italic Adobe Garamond Regular Adobe Garamond Italic Adobe Garamond Bold Adobe Garamond Bold Italic Kaufman Regular LITHOS REGULAR LITHOS BLACK Parisian Regular Park Avenue Regular Poetica Ornaments Regular BD roger SO ab 9 Tekton Regular Tekton Bold TRAJAN BOLD Adobe Wood Type 2 Ornaments A a HS fF be E E 0 cess 1 Y EEK 9662 26 User Manual 3 47 3 Printing Basics 3 48 Phaser 380 Color Printer Chapter Printing Beyond the Basics Refer to the following topics m Working with color m TekColor corrections making the best selection m Using color sampler charts m Methods of printing PANTONE Colors m Using the Q
98. ed slot You may need to clean the paper feed rollers Refer to Cleaning for jams and ink smears media feed rollers on page 5 28 If you are printing Tabloid Maximum transparency from the media tray try feeding it from the manual feed slot Jam Open Exit Cover Open the exit cover and remove the paper jam The printer s output tray is too full remove your prints The media may too light or too heavy Refer to All about media on page 3 28 If the printer is feeding multiple sheets of media refer to Cleaning for upper tray jams media pick roller on page 5 20 You may need to clean the paper exit path refer to Cleaning for ink smears paper exit path on page 5 43 User Manual 6 5 6 Troubleshooting Front panel messages cont d Message Explanation Action Jam Remove Upper There is a paper jam at the upper media tray as Tray opposed to the lower paper tray Remove the upper media tray and the jammed media Jam Remove Media m You may need to clean the paper pick or paper feed Tray rollers Refer to Cleaning for upper tray jams media pick roller on page 5 20 and Cleaning for jams and ink smears media feed rollers on page 5 28 m Remove all media present in the tray when running an automatic pick roller cleaning operation m Do not remove the media tray during a print job Jam Remove Lower There is a paper jam at the lower paper tray as Tray
99. elect Utilities dialog box select from the following options m Printer Utilities installs utility files for selecting printer features m Network Utilities installs utility files for using the printer on a network Samplers installs color sampler charts and a fonts sampler Use the default Destination Directory or click Browse 5 Click Next 6 Files are copied to your hard disk User Manual 2 43 2 Getting Set Up 6 Select your printer type and click Next Tektronix Phaser 380 Base version printer s standard configuration m Tektronix Phaser 380 Extended version Extended Features option If you are not sure which version of the printer you have check the printer s Startup Page for Extended Features Yes or No 7 The Finish Installation dialog box contains instructions for completing the printer software setup click Next 8 In the Installation Completed dialog box click Finish 9 Continue with the setup instructions depending on the driver you selected in the installer 2 44 Phaser 380 Color Printer Getting Set Up 2 Tektronix Driver for Windows 3 1 AdobePS 3 Driver for Windows 3 1 Setup instructions Setup instructions If you selected Easy Installation or if you selected If you selected the AdobePS 3 Driver for Windows 3 1 in the Tektronix Driver for Windows 3 1 in the Custom the Custom Installation continue with the following Installation continue with the following instructions
100. elect either Easy Installation or Custom Installation and click Next Easy Installation Custom Installation The following files are copied to your 1 In the Driver Installation dialog box select from the following options hard disk Drivers PPDs QuarkXPress PDF installs driver files and printer description files installs an application specific printer QuarkXPress PDF description file if the application is installs an application specific printer description file if the found application is found m PhaserPrint Plug in for Photoshop PhaserPrint Plug in for Photoshop installs an application specific plug in installs an application specific plug in if the application is found if the application is found 2 Click Next Samplers Rea installs color sampler charts anda 3 In the Custom Install Select Utilities dialog box select from the fonts sampler following options m Printer Utilities installs utility files for selecting printer features m Network Utilities installs utility files for using the printer on a network Samplers installs color sampler charts and a fonts sampler Use the default Destination Directory or click Browse 4 Click Next 5 Files are copied to your hard disk 2 32 Phaser 380 Color Printer 6 Note 10 11 12 13 14 15 16 Note Getting Set Up 2 The Finish Installation dialog box contains instructions for completing the printer softwar
101. electing a language for the front panel page 2 29 4 Installing printer driver software on your computer page 2 31 Using the Printer Software diskettes or the printer s CD ROM to install software for example drivers PostScript Printer Description PPD files and utility files on a Macintosh or a PC running Windows 95 Windows 3 1 or Windows NT Caution To ensure proper printer operation install the printer on a flat surface having no more than 2 degrees of tilt This is approximately equivalent to lifting one side of the printer 16 mm 0 625 in off a level surface User Manual 2 1 2 Getting Set Up Setting up the printer What you get with your printer The printer and its basic accessories are shipped in a single box If you ordered an optional PhaserShare network card Lower Paper Tray Assembly Printer Station or Phaser Copystation each is shipped separately The following items are shipped with the printer 1 Quick Start Installation guide 2 Phaser 380 printer ColorStix ink starter pack Paper tray universal Power cord Parallel cable adapter Maintenance tray Cleaning kit Warranty registration card O Pp N o a OF 6S Phaser 380 Color Printer User Manual 10 Phaser 380 Color Printer Quick Reference Guide 11 Tektronix Phaser 380 printer transparencies 12 Supplies information sheet 13 Phaser 380 printer driver software CD ROMs and diskettes 14 Optional Two pack of each color ColorS
102. embly use Tektronix order number Z380LTA Printer Station recommended Media tray The Printer Station is designed to safely support the weight of the Phaser 380 color printer 100 kg 200 Ibs and the printer s Lower Tray Assembly 36 8 kg 81 lbs Adding a Printer Station to the printer raises it to a comfortable operating height while providing a convenient location to store the printer s media supplies and consumable components such as maintenance trays transparency media and ColorStix ink sticks The Printer Station features hinged doors a removable drawer and lockable caster wheels The Printer Station measures approximately 51 5 cm 20 25 in high 59 7 cm 23 5 in wide and 62 2 cm 24 5 in deep To order the Phaser 380 Printer Station use Tektronix order number Z380CRT The printer is shipped with a Universal size media tray that holds approximately 250 sheets of paper or 100 sheets of transparency media Additional trays can be ordered for convenience If you often print transparencies or letterhead you can save time and effort by purchasing a second media tray and dedicate it for printing special paper types Having separate trays for each type of media lets you easily print on multiple media types by simply swapping trays There is no need to load and unload trays when changing between media types To order an additional Universal size media tray use Tektronix order number 436 0323 00 User Manual 8 5
103. ent m Certified CSA Standard C22 2 No 950 M 89 Safety of Information Technology Equipment Including Electrical Business Equipment m T V licensed EN60950 m Class B compliant computing device pursuant to sub part J of Part 15 of FCC rules m Conforms to EC EN55022 1986 EN61000 3 2 EN50082 1 1994 User Manual 9 9 9 Regulatory Information and Specifications 9 10 Phaser 380 Color Printer Index CD ROM topics Color Matching Help Pages and Menus Improving Print Speed Printing from DOS Printing from UNIX and VMS Workstations Printing the Color Sampler Charts sing Different Printer Language modes sing Fonts sing PANTONE Colors sing Printer Utilities sing SCSI Hard Disks sing the Phaser 380 GX Driver sing the PhaserPrint Plug in for Photoshop sing the Printer s Parallel Port gt caeaecccecd accessories optional 2 4 ordering 8 2 standard 2 2 adapters ordering 8 3 adding ink 5 2 adding memory 8 6 adjusting printed colors 4 3 Adobe IntelliSelect 3 45 Adobe Photoshop plug in installation 2 47 plug in overview 3 23 Adobe PostScript driver 3 10 alcohol pre soaked cloth 5 15 applications color adjusting 4 9 QuickDraw GX 2 50 asterisk default setting 2 29 ATM software 3 47 automatic language selection 3 45 AutoSelect button 3 37 banding on prints cleaning 5 17 blue color adjust 4 6 buttons front panel 7 2 C cables ordering 8 3 Cancel button 7 2 Changing media tray sizes 3
104. ent Defaults in the Printers folder To change this setting select a different Source in Page Setup 3 14 Phaser 380 Color Printer Printing Basics 3 3 Click the Printer button another Page Setup dialog box appears You can select a different printer here 4 Click the Properties button the Printer Document Properties sheet appears 5 Click the Advanced tab to change any printer features including TekColor This tab displays the same information as the Document Defaults Properties Advanced tab 6 Click the Page Setup tab to see other features This tab displays the same information as the Document Defaults Properties Page Setup tab Note Changes to any of these settings overrides the Default Printer Properties settings in the Printers folder Printing from DOS Refer to the on line manuals on the printer s CD ROM for information on printing from DOS User Manual 3 15 3 Printing Basics Printing from a Macintosh To print from a Macintosh you need a printer driver Installing one of the supported drivers allows you to select printing features right from your computer Without a supported driver you can make some printing selections from the printer s front panel Using Macintosh printer drivers To select printer specific features print from one of the following provided drivers See page 3 17 for a reference table listing the printing features and how to find them quickly in each of these drivers
105. er Click the Create button to create a desktop printer An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser Close the Chooser by clicking its close box User Manual 2 51 2 Getting Set Up Workstation software PhaserPrint software for UNIX For UNIX environments Tektronix offers the optional PhaserPrint software PhaserPrint software includes driver selectable printer options and provides fast raster file and screen copy printing to Tektronix color printers The printer s CD ROM contains a demonstration copy of the PhaserPrint software and an on line instruction guide in the UNIXDEMO directory To purchase a licensed copy of PhaserPrint software see page 8 9 for instructions Downloadable printer utility files Note Refer to the on line manuals on the printer s CD ROM for more information on printing from a workstation If you do not have a licensed copy of PhaserPrint software you can use the PostScript utility files on the Phaser 380 printer s CD ROM with UNIX and VMS workstations These files let you set up your spooling system to select between media trays print quality modes color correction modes etc UNIX workstation users can access utility files in the following ways m Copy the files from the Tektronix Phaser 380 printer s CD ROM if your system includes a CD ROM drive Workstation specific files are located in the bin directory m Copy the
106. er if one exists 2 48 Phaser 380 Color Printer Getting Set Up 2 Install the printer s software as described on page 2 47 Select Easy Install to automatically install all of the necessary software or select LaserWriter 8 3 4 Driver and Printer Descriptions in the Custom Install window 2 Open the Chooser 3 Select the LaserWriter 8 driver icon 4 Click on the Zone your printer is in See your network administrator if you have questions a Select your printer from the list 6 Still in the Chooser click the Setup button to see a list of options A dialog box opens showing the PPD files you have installed in the Printer Descriptions folder in the Extensions folder inside your System Folder Click one of the following PPDs and click Select m Use TKPH3801 PPD with the standard version of the printer m Use TKP380P1 PPD with the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s Startup Page lists this information under Extended Features Yes No See page 2 30 for instructions on printing a copy of the printer s Startup Page 8 In the dialog box that appears select the appropriate items under Installable Options then click OK 9 Click the Chooser s close box User Manual 2 49 2 Getting Set Up Setting up the Phaser 380 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7 5 or later use the Ph
107. er Manual Refer to Phaser Copystation on page 8 8 for ordering information External SCSI hard disk Provides storage for additional downloadable PostScript fonts You can connect one or more SCSI external hard disks to the printer for additional font storage When you download a PostScript font to an external disk the font remains there until you remove it Allows for collation of print jobs on Phaser 380 printers with the Extended Features option Refer to Using the Quick Collate option on page 4 13 for more information Refer to SCSI hard disk on page 8 8 for ordering information Refer to Interface cables and adapters on page 8 3 for information on ordering SCSI cables Refer to the printer s CD ROM for information on connecting SCSI hard disks Selecting a SCSI hard disk Phaser 380 Color Printer For font storage The Phaser 380 printer can use most SCSI hard disks that support the full SCSI command set Also most SCSI hard disks that work with an Apple LaserWriter will work with a Phaser 380 printer Contact your computer or Tektronix printer dealer for more information Tektronix offers a 1 2 Gigabyte SCSI hard disk for font storage order number Z350DSK For printer collation To the use the collation feature available with the printer s Extended Features option you ll need to obtain a SCSI hard disk with up to 2 Gigabytes of storage capacity Tektronix offers a SCSI hard disk order number Z350
108. es a file sent via the serial or parallel port and the job prints successfully After printing the printer goes into Standby mode but doesn t come out of Standby mode for the next print job To recover press the Wakeup or Cancel button or turn the printer s power off wait at least 15 seconds and turn the power on again If you reset the printer you must send the print job again To prevent this condition do not set the wait timeout to 0 Also print files should not have extra characters after the End of File character Ctrl D Refer to the on line manual on the printer s CD ROM for information on setting timeouts and the Ctrl D character The Startup Page prints although you disabled it If the printer detects a non fatal error at power up the Startup Page prints even if you have disabled it A red box on the Startup Page identifies the type of error The printer s power up self test can detect problems that do not necessarily make the printer completely inoperable Examples of these non fatal errors include faulty printer ports and some memory failures The printer may require service You requested printing at 600 x 300 dpi but the page was output at 300 dpi print quality The standard configuration of the Phaser 380 printer supports 300 dpi resolution printing 600 x 300 dpi printing for paper is optionally available Refer to Print quality modes on page 3 26 Refer to Printer Help Pages on p
109. es yes RGB sampler chart red green and blue color model yes yes yes HSB sampler chart hue saturation and N ilabl e brightness color model ot available yes yes PANTONE sampler chart Not available yes yes 4 10 Phaser 380 Color Printer You can also use Tabloid size paper for printing two Letter size pages on each sheet These sampler charts are unavailable via PhaserLink software Printing Beyond the Basics 4 Methods of printing PANTONE Colors There are two ways of working with PANTONE Colors Printer specific PANTONE Colors on page 4 11 are process color simulations of PANTONE Spot Colors PANTONE Colors from swatch books on page 4 12 let you specify PANTONE Colors for printing on a press Printer specific PANTONE Colors Your printer can produce process color simulations of PANTONE Spot Colors Use the following instructions when printing proofs for these types of print jobs Printing proofs with one or more spot colors and black no process colors for final output on a printing press Printing proofs with spot colors and process colors for final output on a 5 color printing press Printing proofs with spot colors for final output on your Phaser 380 printer Refer to the on line manuals on the printer s CD ROM to print a copy of the printer specific PANTONE Color chart Use the individual color reference numbers on the chart to select spot colors within an application
110. fety Data Sheets for our products Color Printing and Imaging Division Tektronix Inc User Manual 9 3 9 Regulatory Information and Specifications MSDS for ColorStix ink sticks Section Product identification Trade name and Tektronix part number ColorStix Solid Ink Black 016 1540 00 ColorStix Solid Ink Cyan 016 1541 00 ColorStix Solid Ink Magenta 016 1542 00 ColorStix Solid Ink Yellow 016 1543 00 Section II Information on ingredients Ingredients Fatty amide waxes Rosin ester Phthalate ester Black cyan magenta or yellow dye Section Ill Hazards identification Potential Health Effects Eyes Contact unlikely If any particles get into the eye flush thoroughly with water Skin Not an irritant based on test results Inhalation Not an expected route of exposure Ingestion Not an expected route of exposure See section XI Section IV First aid measures None indicated This product is a waxy solid and should not cause health hazards when used as intended Section V Fire fighting measures Flammable Properties Flash point Above 93 3 C 200 F NFPA class 3B Fire amp explosion hazards These inks will burn No unusual hazards are expected Section VI Accidental release measures Spill Or Leak Not applicable Section VII Handling and storage Handling None Storage Avoid high temperatures Section VIII Exposure control personal protection Expo
111. files from the printer s diskettes Workstation files are available in both Macintosh and PC format m Access Tektronix via the Internet http www tek com Color_Printers support Home page m ftp ftp tek com cpid bbs lt platform gt 380 Utility files where lt platform gt is pcs macintosh or unix Download utility files from the Tektronix Bulletin Board Service BBS refer to the printer s CD ROM for information 2 52 Phaser 380 Color Printer Chapter Overview Printing Basics You can print to your printer from IBM compatible personal computers Macintosh computers and workstations Make sure your printer is set up with the appropriate interface port refer to Connecting the printer on page 2 20 If you haven t already installed the printer s software refer to PC Windows software on page 2 31 or Macintosh software on page 2 46 for instructions before continuing Refer to the following topics for specific information m Printing from a PC on page 3 2 m Printing from a Macintosh on page 3 16 m Printing from a workstation on page 3 20 User Manual 3 1 3 Printing Basics Printing from a PC You can print from a PC with or without a printer driver The supported drivers allow you to select printing features right from your computer Without a supported driver you can make some printing selections from the printer s front panel Using Windows printer drivers To
112. from the Finder in System 7 1 for example if the driver s dialog boxes are not opening it may be because the Finder doesn t have enough allocated memory Reinstall a supported driver to automatically allocate enough memory for printing from the Finder m For PCI based PowerMacs you should be using the latest version of Open Transport available from Apple Computer User Manual 6 21 6 Troubleshooting Windows users general Check to make sure that you have configured the communications ports and the Handshake option correctly Refer to Printing Help Pages from the front panel on page 2 30 for information on printing a Configuration Page Make sure that you are using the correct cables for your computer and printer See Interface cables and adapters on page 8 3 for cable information Windows 3 1 users Make sure that your printer is connected to the port you selected in the driver s Printers Connect dialog box Check the Options dialog box to make sure Printer not Encapsulated PostScript File is selected in the driver s Print To box If the error message Windows Header has not been downloaded to the printer appears on your computer screen click the Job Control tab and click one of the options for PostScript Header Refer to Using the Adobe PostScript driver for Windows 3 1 on page 3 10 for details on the Job Control tab Windows 95 users Make sure that your printer is connected to the port yo
113. ge appears Printer Defaults lt gt Menu 3 Press the Menu button to access the printer defaults settings 4 Using the left arrow lt or right arrow gt buttons scroll through the selections until the following message appears Cleaning Page Source lt gt Menu 5 Press the Menu button to access the cleaning page source settings Cleaning Page Source Upper lt gt OK 6 Scroll through the settings until you reach the one you want Press the OK button to confirm the setting 7 To return to the top level of the menu press the Exit button until the printer displays the Ready message User Manual 7 9 7 Using the Front Panel 7 10 Phaser 380 Color Printer Chapter Supplies Accessories and Expanding Your Printer Tektronix supplies the mark of quality Tektronix supplies are developed and tested as a total system printer ink and media These system components work together to produce consistent high quality color images For the best results order Tektronix supplies Caution Tektronix Phaser 380 ColorStix ink is formulated specifically for use with the Phaser 380 printer Only Tektronix ColorStix ink is certified for PANTONE Color matching To avoid damaging the printhead only use Phaser 380 ColorStix solid ink sticks in the printer Customizing your printer Tektronix offers upgrade and accessory kits to expand your printer s capabilities To order upgrade kits refer
114. gins Standard margins 5 mm top and sides 9 mm bottom The following illustration shows the printable image area and top side and bottom margin dimensions for the printer 5 mm 0 2 in 5 mm 0 2 in 5 mm 0 2 in 9 mm 0 35 in 9662 20 User Manual 3 33 3 Printing Basics Paper and ink handling tips 3 34 Keep the media supplies trays and ink in covered containers Dust and dirt can be transferred to the paper resulting in poor print quality To avoid having the paper stick together gently fan the media before loading it into the media tray Paper that has been sitting out of its sealed wrapper can become distorted causing paper jams Keep paper sealed until you are ready to use it for printing Do not use paper that has been creased or wrinkled Some thinner grades of paper may curl and cause media feeding problems Always load curled paper concave side down in the media tray Phaser 380 Color Printer Printing Basics 3 Media trays Standard tray The printer is shipped with a universal media tray that accepts both paper and transparency media The media tray supports media sizes ranging from 184 2 to 332 5 mm 7 25 to 13 09 in wide to 266 7 to 471 2 mm 10 55 to 18 55 in long The media tray holds approximately 250 sheets of paper or 100 sheets of transparency media A media selector switch on the side of the tray selects between paper and transparency print jobs A label o
115. ha OSF 1 3 0 3 2 3 20 Phaser 380 Color Printer Printing Basics 3 PhaserPrint software works with the workstation s native spooling system to print PostScript files and raster files in these formats Sun Raster Format SRF BMP Microsoft Windows xwd PCX Paintbrush SGI RGB PBM Portable Bitmap HP Starbase TIFF baseline with these extensions CCITT Bi level Encoding LZW compression Pack Bits compression a a E m JPEG compression The printer s CD ROM contains a demonstration copy of PhaserPrint software and an on line instruction guide in the UNIXDEMO directory If you would like to purchase a licensed version of PhaserPrint software contact your dealer local Tektronix office or in the United States call 1 800 835 6100 VMS workstations To print from VMS workstations the optional PhaserSym utility a VMS print symbiont functions as a driver for selecting printing options and as a queue manager PhaserSym software is compatible with DEC workstations running VAX VMS version 5 0 and later PhaserSym software communicates over the printer s optional TCP IP Ethernet interface and is required for proper communication with the printer User Manual 3 21 3 Printing Basics Printing from specific applications For printing from most applications follow the instructions in PC Windows software on page 2 31 or Macintosh software on page 2 46 to install drivers and printer software
116. hall be billed on a time and material basis THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TEKTRONIX RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES Users safety summary Terms in manual CAUTION Conditions that can result in damage to the product WARNING Conditions that can result in personal injury or loss of life Power source Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground Use only the specified power cord and connector Refer to a qualified service technician for changes to the cord or connector Operation of product Avoid electric shock by contacting a qualified service technician to replace fuses inside the product Do not operate without the covers and panels properly installed Do not operate in an atmosphere of explosive gases WARNING Turning the power off using the On Off switch does not de energize the printer You must remove the power cord to disconnect the printer from
117. hes provided in the media tray 9662 47 e Gently insert the upper media tray with the cleaning tray into the printer 4 Press the Clean button The printer cleans the media pick roller while displaying the following message Cleaning 5 When the cleaning operation is complete a message instructs you to remove the cleaning tray 6 Remove the upper media tray from the printer 7 Remove the cleaning tray from the media tray 5 22 Phaser 380 Color Printer Caring for Your Printer 5 8 To remove paper dust use a clean cloth or a dry brush to wipe the separator pad located inside the media tray near the paper tray s handle Note Ifthe separator pad appears worn or the printer is picking multiple sheets of media consider replacing the separator pad Refer to Replacing the media tray separator pad on page 5 10 for more information 9662 48 9 Use a clean cloth or a dry brush to wipe the cork pad located in the bottom of the media tray User Manual 5 23 5 Caring for Your Printer 10 Reload media in the media tray Replace the upper media tray in the printer 11 Press the Exit button to return to normal operation Store the cleaning tray in its original packaging for later use If media feed problems persist you may need to manually clean the media pick roller by hand with an alcohol soaked cloth Cleaning the upper pick roller manually 1 Remove the upper media tray from the printer 2 O
118. hour keeps the printer ready for printing and eliminates the warm up period In the printer s standard configuration the Energy Star default is set to 120 hours Since the printer uses ink during warm up from a power off condition and when exiting Energy Star mode you can reduce ink consumption by leaving the printer on To ensure optimum printing performance and best ink economy leave the printer turned on overnight and during weekends 7 8 Phaser 380 Color Printer Using the Front Panel 7 Selecting the cleaning page source The printer picks sheets of paper from a designated media tray as part of its self maintenance and jam recovery routines The default cleaning page source for the printer is the upper tray When the Lower Paper Tray Assembly is installed you can change the source of the cleaning page to the lower tray to prevent the printer from using transparencies or letterhead loaded in the upper paper tray You can change the cleaning page source through the front panel or by sending a PostScript language file to the printer refer to the printer s CD ROM To change the cleaning page source from the printer s front panel follow these steps 1 While the Ready message or the printer s name is displayed press the Menu button The printer displays the setup menu Help Pages lt gt Menu 2 Using the left arrow lt or right arrow gt buttons scroll through the selections until the following messa
119. ial connections Optional PhaserShare cards provide Ethernet Token Ring or LocalTalk Serial connections for the printer PhaserShare network cards offer high performance and flexible workgroup connectivity All data input ports and network protocols are simultaneously active Print jobs are processed on a first come first served basis PhaserShare cards can be purchased initially with the printer or later as a separate upgrade kit For ordering information refer to PhaserShare network cards recommended on page 8 7 Installing PhaserShare network cards The PhaserShare Network Cards and Software System Administrator Manual contains detailed information on installing configuring and using the optional network interfaces Caution Observe static electricity precautions when installing a PhaserShare network card 1 Power down the printer Do not unplug the printer this preserves a ground path to dissipate static charges Unpack the network card Note The Token Ring Network Card requires jumpers to be properly positioned on the network card to support the speed of the network 2 Remove the network card cover plate from the rear panel of the printer Slide the network card into the card slot and firmly push it into place Secure the card in place with its thumbscrews 4b Q 9109 17 3 Connect the appropriate network interface cable to one end of the network card s connectors 2 22 Phaser 380 Color Printer Getti
120. ing waste ink ruins the printhead and invalidates the printer s warranty Discard broken ink sticks Loading broken pieces of ink sticks can cause the ink loading system to jam User Manual 5 3 5 Caring for Your Printer Emptying the waste liner A Approximate time to complete 3 minutes The waste liner A fits inside the maintenance tray B which is located behind the front cover You should empty the waste liner when the front panel displays the following message Waste Liner A Full Open Front Cover Note Itis important that you empty the waste liner when the printer prompts you even if it does not appear to be full 1 Open the front cover 9662 07 Caution Some surfaces inside the printer may be hot Be careful not to touch the areas marked with this caution icon 5 4 Phaser 380 Color Printer Caring for Your Printer 5 2 When you open the front cover the following message appears Waste Liner A Full Remove Tray B 3 Grasp the maintenance tray by the front handles and lift up while sliding it out of the printer You may notice an accumulation of ink paper dust and drum fluid on the maintenance tray blade of a used maintenance tray These deposits are normal and do not affect its operation Refer to Cleaning the maintenance tray blade optional on page 5 49 for more information Note Once the maintenance tray has been partially used it will leak drum fluid if tipped Place th
121. inter m Vivid Color is the factory default color correction selection 4 8 Phaser 380 Color Printer Printing Beyond the Basics 4 Special considerations If your Phaser 380 printer is shared on a network Another user may use the downloadable color correction utility files or the printer s front panel to change the printer s default color correction setting If this situation occurs the prints you make through a non supported driver may not print as expected Refer to Sharing the printer on a network on page 6 38 for details on how the color corrections interact with the driver settings for either supported or non supported drivers Application color corrections Some applications such as CorelDRAW perform color corrections to improve screen to printer color matching The TekColor color correction options in the supported drivers adjust colors in the printer after the application has performed its color corrections m If the application uses CIE Commission Internationale de l Eclairage colors the TekColor corrections will not be applied m Ifyou select a TekColor color correction option in a driver other than None the selection may override the features of another color management system m Ifyou try one of the TekColor color correction options in a supported driver and the printed results are not what you expected then select the None option and try reprinting your image m Select the None TekColor color
122. inter Changing line voltage If you move the printer to a country that uses a different line voltage the printer automatically switches to use the new line voltage The new location may require a different power cord contact your local Tektronix office or dealer for details Warning To avoid damaging the printer turn the printer power off using the On Off switch before changing the power cord To avoid risk of electric shock do not remove any of the printer s covers 5 56 Phaser 380 Color Printer Chapter Troubleshooting If you need help If you need assistance contact your local Tektronix dealer or sales representative or any of these listed resources Type of service How to access Details Product Support hardware and software troubleshooting and service repair U S and Canada 1 800 835 6100 Monday through Friday 6 00 am to 5 00 pm PST Australia Italy 1800 811 177 1678 77261 Austria Japan 0 660 5804 81 3 3448 4872 Belgium Korea 0800 1 5059 82 2 528 5299 Brazil Luxembourg 0800 16 0220 0800 2853 Denmark Norway 80 01 81 76 800 11782 Eastern Europe Middle East Singapore 44 1908 68187 65 356 3900 Finland Spain 0800 1 14494 900 97 4499 France Sweden 05 90 85 41 020 795 177 Germany Switzerland 0130 82 10 68 155 9493 Hong Kong Taiwan 852 2585 6688 886 2 765 6362 India 91 80 225 2996 The Netherlands 06 0221647 UK 0800 558668 All other locations contact local Tektronix deale
123. inting of custom media sizes is also supported Refer to Margins and image area on page 3 33 for details on the size of the image area The following table presents guidelines for selecting media sizes for use with the printer s upper and lower media trays Media tray sizes Media size Dimensions Executive 184 15 x 266 70 mm 7 25 x 10 5 in Letter 215 90 x 279 40 mm 8 5 x 11 in A4 210 x 297 mm 8 27 x 11 69 in Legal 215 90 x 355 60 mm 8 5 x 14 in Tabloid 279 40 x 431 80 mm 11 x 17 in A3 297 x 420 mm 11 69 x 16 54 in Tektronix 332 49 x 471 17 mm 13 09 x 18 55 in Tabloid Maximum Custom sizes Width 184 2 to 332 5 mm 7 25 to 13 09 in Length 266 7 to 471 2 mm 10 5 to 18 55 in Allows printing of Tabloid A3 full size bleeds Note When the media size set in the printer driver does not match the actual media loaded in the tray then images larger than the media s dimensions may be clipped User Manual 3 29 3 Printing Basics Relative media sizes The following illustration shows the relative sizes of the media that the printer s media tray recognizes Executive Letter A4 Legal A3 Tabloid Tektronix Tabloid Maximum NP SP S PS A OND 9662 73 3 30 Phaser 380 Color Printer Printing Basics 3 Manual feed sizes The printer s manual feeder recognizes seven different fixed media sizes Executive A4 Letter Legal Tabloid A3 and Tabloid
124. ion is designed to match Dai Nippon printing inks on coated papers FujiProof This option is typically used in the United States It is designed to match the Fuji Color Art System for commercial North American proofs Monochrome Prints a color image as a monochrome gray scale Outputs color page masters in black and white for photocopying Use Printer Setting Uses the color correction mode specified in the printer s front panel setting rather than any printer driver setting Vivid Color the default color correction mode is generally recommended You can view an approximate sample output of some color corrections at the bottom of the printer s Startup Page Refer to Startup Page on page 7 6 for more information Note If your printer is networked and you have changed the front panel settings make sure that you tell other users on the network Printer settings affect all prints made with non supported drivers User Manual 3 27 3 Printing Basics All about media The printer prints on a variety of paper sizes and grades transparencies and full sheet peel off label stock such as Avery 5160 The size and grade of paper you select depends on your printing needs and whether you are using the paper tray or manually feeding media into the printer Tektronix offers a Tabloid Maximum size paper that measures 332 49 x 471 17 mm 13 09 x 18 55 in to accommodate printing of Tabloid A3 full size bleeds You can recyc
125. ion on fonts You may wish to make a note of the following information and refer to it during the on screen installation procedure 1 What is your printer s configuration Look on the printer s Startup Page Extended Features No Phaser 380 Base version Extended Features Yes Phaser 380 Extended version 2 To which port is your printer connected See the following topics for information on installing software for your computer system m Installing printer software for Window 95 on page 2 32 m Installing printer software for Windows NT 4 0 on page 2 34 m Installing printer software for Windows NT 3 51 on page 2 38 m Installing printer software for Windows 3 1 on page 2 42 User Manual 2 31 2 Getting Set Up Installing printer software for Window 95 Note Ifyou are installing from floppy diskettes you may need more than one diskette depending on your Windows system Keep all of the printer s diskettes handy during the installation and insert each diskette when you are prompted by the installation program 1 Insert either the printer s CD ROM or the Phaser 380 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer 2 Click the Start icon in the taskbar and select Run 3 Type in the drive for the CD ROM or diskette type SETUP and click OK 4 Click Next in the two introduction screens in the Installer 5 In the Select Installation Type dialog box s
126. is on after the The printer requires attention ink Normal operation there power up sequence the printer s is low for example are no print engine or controller board detects an error controller board errors that is not user correctable the printer requires service User Manual 7 1 7 Using the Front Panel Front panel buttons 1 The Exit button allows you to perform these menu functions m Back up a level in the menu without making a selection m Exit the menu 2 Button 2 labeled Info lets you cycle through information such as the printer s name print server name and the printer s IP address Pressing Info during a print job displays the job name and job source When you enter the front panel menu by pressing Menu Button 2 has this function m lt Scroll backward through the available selections 3 Button 3 labeled Clean during normal operation lets you access the cleaning menus When you enter the front panel menu by pressing Menu Button 3 changes meaning as you select sub menus m gt Scroll forward through the available selections m Cancel Cancel a print job or selection m Confirm Confirm an address change IP Broadcast Gateway 4 Button 4 labeled Menu during normal operation lets you enter the front panel menu After entering the menu Button 4 changes meaning as you select submenus m Menu Provides access to submenus m Print Executes the selected print Test Performs a tes
127. k You can select a standard installation Easy Install or select individual items Custom Install from the CD ROM or diskettes Note ATM software is available on a separate CD ROM included with the printer s Extended Features option See Font upgrade on page 8 6 for more information on fonts Deciding which driver to install Step 1 Step 2 Step 3 Select a driver Install setup the driver Use the driver Phaser 380 Driver based on the LaserWriter 7 1 2 driver see page 2 48 see page 3 18 m Use this driver if you are printing large files and you want to disable the background printing feature for better performance Apple LaserWriter 8 3 4 recommended see page 2 48 see page 3 18 m Use this driver if you prefer Apple s PostScript driver m Use this driver with applications such as PageMaker Phaser 380 GX Driver see page 2 50 see page 3 19 m Use this driver with QuickDraw GX 2 46 Phaser 380 Color Printer Getting Set Up 2 Using the Macintosh Installer 1 Insert either the Phaser 380 Color Printer Installer for Mac OS Disk 1 or CD ROM into the appropriate drive on your computer 2 Double click the Phaser 380 Installer icon Click Continue until the Easy Install window appears 3 Select Easy Install or Custom Install Easy Install Custom Insiall 1 Click Install to install the items listed in 1 Select Custom Install from the the Easy Install window pull down menu 2 For details on e
128. ke color prints from a variety of software applications since the printer incorporates Adobe s PostScript Level 2 software The printer also accepts Hewlett Packard Graphics Language HP GL files and monochrome PCL5 Printer Command Language files The printer can automatically switch between all three supported languages PostScript HP GL and PCL5 1 2 Phaser 380 Color Printer Introduction 1 Font support The printer accepts Adobe Type 1 and Type 3 downloadable fonts TrueType fonts PCL5 and a variety of user defined fonts To extend font capacity additional PostScript fonts can be downloaded to the printer s memory or can be stored on a SCSI connected external hard disk Color corrections TekColor Correction provides several user selectable color correction modes that let you optimize your color prints Print quality modes The printer provides three print quality modes that let you balance print requirements between speed and quality m Fast Color mode for good print quality m Standard mode for better print quality m Enhanced 600 x 300 dpi mode for the best text and image quality Requires the printer s Extended Features option PhaserLink software printer control and information access PhaserLink software provides a breakthrough in printer control and information access Rather than use vendor proprietary printer specific and platform specific management utilities PhaserLink software provides these fun
129. l 2 33 2 Getting Set Up Installing printer software for Windows NT 4 0 If you are installing software from floppy diskettes you may need more than one diskette depending on your Windows system Keep all printer diskettes handy during the installation and insert each diskette when you are prompted by the installation program Note Ifyou are going to be using a printer on a network refer to your Windows NT manual for instructions on installing network software either Services for Macintosh AppleTalk or TCP IP print services for TCP IP lpr print services 1 Insert either the printer s CD ROM or the Phaser 380 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer 2 Click the Start icon in the taskbar and select Run 3 Type in the drive for the CD ROM or diskette type SETUP and click OK 4 Click Next in the two introduction screens in the Installer 5 In the Select Installation Type dialog box select either Easy Installation or Custom Installation and click Next 2 34 Phaser 380 Color Printer Getting Set Up 2 Easy Installation Custom Installation The following files are copied to your hard disk QuarkXPress PDF installs an application specific printer description file if the application is found PhaserPrint Plug in for Photoshop installs an application specific plug in if the application is found Samplers installs color sampler charts and a fonts
130. le the paper printed on this printer the same way you would recycle paper from any laser printer Caution To avoid damaging your printer do not use perforated paper or three holed paper Tektronix Phaser 380 printer transparency media offers enhanced ink adhesion and print quality for overhead transparencies The Lower Paper Tray Assembly is not intended for use with transparencies or label stock If you attempt to print transparencies from the lower tray lower quality prints will result Caution Do not use paper or transparency media intended for ink jet or thermal wax printers Tektronix does not guarantee printer performance on non Tektronix transparency media Tektronix Phaser 380 printer inks are specially formulated to ensure the best print quality and long term reliability Caution Tektronix Phaser 380 ColorStix ink is formulated specifically for use with the Phaser 380 printer To avoid damaging the printhead only use Phaser 380 ColorStix solid ink sticks For information on ordering Tektronix paper and transparency media refer to the supplies information sheet included with your printer or Ordering printer supplies on page 8 2 3 28 Phaser 380 Color Printer Media sizes Printing Basics 3 Media tray sizes The standard paper tray and optional Lower Paper Tray Assembly tray recognize seven different media sizes Executive A4 Letter Legal Tabloid A3 and Tabloid Maximum for Tabloid A3 full size bleeds Pr
131. ll Federal State and Local regulations See section XV Section XIV Transport information D O T Not regulated Section XV Regulatory information EPCRA section 313 Reportable Ingredients None California Prop 65 Not listed Canadian WHMIS Not considered a hazardous chemical TSCA This product is listed in the Toxic Substances Control Act inventory as verified by our suppliers OSHA Not considered a hazardous material as defined by 29CFR1910 1200 Hazard Communication Section XVI Other information Original preparation date October 21 1994 R C Tektronix Inc P O Box 500 Chemical Documentation Mail stop 55 769 Beaverton Oregon 97077 Printer information 1 800 835 6100 MSDS information 503 627 7255 User Manual 9 7 9 Regulatory Information and Specifications Specifications Printer tilt Place the printer on a level surface with no more than 2 tilt in any direction Equivalent to raising one corner of the printer approximately 16 mm 0 625 in Caution Tilting the printer more than 2 causes drum fluid to leak from the maintenance tray resulting in damage to your printer not covered by the printer s warranty Temperature Operating 15 C to 35 C 59 F to 95 F Nonoperating 30 C to 60 C 22 F to 140 F Storage 30 C to 60 C 22 F to 140 F Humidity Operating 10 to 80 Relative Humidity noncondensing Nonoperating 10 to 95 Relative Humidity non
132. llowing standard s or other normative document s For the Limits and Methods of measurement of radio EN55022 1986 interference characteristics of Information Technology Equipment Class B level For the Limit for Harmonics current emissions EN61000 3 2 For the Electromagnetic compatibility Generic immunity EN50082 1 1994 standard Part 1 Residential Commercial and Light Industry TEC801 2 1984 TEC1000 4 4 1993 TEC801 3 1984 EN61000 4 11 1993 IEC801 4 1988 ENV50140 1993 TEC1000 4 2 1993 ENV50141 1993 Following the provisions of the Electromagnetic Compatibility Directive 89 336 EEC For the Safety of Information Technology Equipment EN60950 including Electrical Business Equipment Following the provisions of the Low Voltage Directive 73 23 EEC User Manual 9 1 9 Regulatory Information and Specifications Canadian EMC Electromagnetic Compatibility regulatory standards m This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications m Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limits applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le ministere des Communications du Canada FCC Class B warning for 115 VAC equipment The equipment described in this manual genera
133. low Inthe Printer Ports dialog box click the Close button to return to the Add Printer Wizard Click Next and continue with Step 10 below 10 In the Manufacturers Printers dialog box click Have Disk 11 Type in the drive for the CD ROM or diskette and click OK 2 36 Phaser 380 Color Printer 12 13 14 15 16 17 Getting Set Up 2 Select your printer and click Next m Tektronix Phaser 380 standard printer configuration m Tektronix Phaser 380 Extended Extended Features option If you are not sure which version of the printer you have check the printer s Startup Page for Extended Features Yes or No Enter a name for the printer and select the Phaser 380 as the default printer if desired and click Next Decide if you want to share the printer Shared or Not shared and click Next If you are installing drivers for platforms other than Windows NT 4 0 for example Windows 95 a message appears during the installation procedure asking for the location of printer files If you see this message at the prompt type in the CD ROM drive followed by PPDS95NT DVR and click OK Files are copied to your hard disk If you are installing drivers for Windows NT 3 51 for platforms other than i386 click Browse to locate the appropriate subdirectory under PPDS95NT DVR WINNT351 on the printer s CD ROM Decide if you want to print a test page Yes or No and click Finish In the Installation
134. ly 90 pure isopropyl alcohol available at pharmacies You can obtain pre soaked alcohol wipes by ordering a separate cleaning kit from Tektronix or by ordering them in packs of 10 Tektronix order number 006 7824 01 Reordering cleaning kit supplies To reorder the cleaning kit Tektronix order number 016 1520 00 contact your dealer or local Tektronix office In the United States call 1 800 835 6100 or order by fax 503 682 2980 When you re order the cleaning kit you ll automatically receive isopropyl alcohol saturated wipes in place of the dry wipes Phaser 380 Color Printer Caring for Your Printer 5 Using isopropyl alcohol In general it is best to use the purest isopropyl alcohol 99 available to you You can use 90 pure isopropyl alcohol but if you do you must wait after cleaning to make sure that printer parts are completely dry 99 isopropyl alcohol dries quickly 90 isopropyl alcohol may take several minutes to dry Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts Never use water to clean the printer s internal components Failure to follow these instructions may invalidate your printer s warranty Whenever the cleaning instructions refer to a lint free cloth moistened with isopropyl alcohol A you can substitute a pre soaked alcohol cloth B When the cleaning instructions direct you to use an alcohol soaked swab you can use
135. maintenance tray that must be installed before printing is possible The front panel displays a message indicating when the maintenance tray is low allowing you to make a limited number of prints before the tray is depleted To avoid printing delays always keep an extra maintenance tray available When you reorder a replacement maintenance tray for the printer use Tektronix order number 436 0303 00 Note There is a 20 minute warm up period required after installing a new maintenance tray As the printer initializes it cycles the new maintenance tray to prepare it for use Noises during the warm up period are normal and are not an indication of a problem 1 Open the front cover 9662 07 2 Open the maintenance tray shipping box and remove the maintenance tray Refer to Replacing the media tray separator pad on page 5 10 for directions on using the replacement separator pad included with each maintenance tray User Manual 2 11 2 Getting Set Up 3 Remove the packing materials from the maintenance tray Retain the plastic bag for disposal of the used maintenance tray 4 Install the maintenance tray by sliding it into the printer To prevent jams at the media tray be sure to push the maintenance tray into the printer until both sides latch firmly into place 5 Close the front cover After a short delay the maintenance tray begins an initialization process You will hear a series of clicking start up noi
136. mpty the blue waste liner Incorrect Media Size The paper fed into the printer was shorter than that specified m Use an approved media size m Feed the narrow edge of the paper first into the manual feed slot Ink Low Out of Ink The Ink Low message appears when ink level drops to one half stick Open the top cover and add the appropriate color of ColorStix solid ink stick 6 4 Phaser 380 Color Printer Troubleshooting 6 Front panel messages cont d Message Explanation Action Install New Tray B Maintenance tray B is empty Open the front cover remove the maintenance tray and replace it with a new maintenance tray Jam At Exit Tray Open the front cover press the exit cover release button and remove the jammed paper The printer s output tray may be too full Remove your prints from the output tray The paper fed into the printer was shorter than that specified or longer than 493 5 mm 19 5 in Use an approved media size Feed the narrow edge of the paper first into the manual feed slot Jam Open Front Cover Open the front cover and remove the paper jam from the manual feed slot or behind the front cover The media may be too narrow to transfer the entire image off of the drum Check that the specified page size in the printer driver matches the actual media size The media may be skewed Check for proper adjustment of paper guides in the tray and at the manual fe
137. n page lists information on the printer s hardware and software configuration and current settings This page is especially useful during network installation and troubleshooting You can print the Configuration Page through the front panel by sending a PostScript language file to the printer refer to the printer s CD ROM or through the World Wide Web refer to the PhaserShare Status Software User Manual Startup Page The Startup Page lists the number of pages printed installed interface ports software version numbers installed RAM memory the number of fonts in memory and other useful information By default printing of the Startup Page is enabled on power up Printing of the Startup Page can be enabled and disabled through the front panel menu by sending a PostScript language utility file to the printer or through a web browser using PhaserLink software refer to the PhaserShare Status Software User Manual If the printer detects a non fatal failure it automatically prints a Startup Page containing diagnostic information regardless of the Startup Page setting in the front panel menu 7 6 Phaser 380 Color Printer Using the Front Panel 7 Demonstration Page You can print copies of a sample demonstration page through the front panel or through the World Wide Web refer to the PhaserShare Status Software User Manual RGB and CMYK Color Samplers The RGB and CMYK color samplers provide multi page charts containing color
138. n the front panel is enabled all front panel menu selections are available m Press the Menu button The front panel displays the following message Help Pages lt gt Menu When the front panel is disabled and you press the Menu button the display shows only the pages in the Help Pages menu without the heading Configuration Page lt gt Print To access the entire menu with the front panel disabled you must use a special key sequence to enter the menu m Press and hold down the Menu button and press the Exit button The front panel displays the following message Help Pages lt gt Menu The full set of menus is now available 7 4 Phaser 380 Color Printer Front panel menu map Press Help Pages i Exit g Menu ES Page Count Exit gt spans Sea View Exit gt ekColor Correction 5 maa ae Menu Print Quality g gt oe Menu Printer Defaults A Exit g gt caer Menu 4 Using the Front Panel Phaser 380 Menu Map scrolls backward through available selections scrolls forward through available selections enters the next sub menu exits without making a change accepts the displayed value as the new setting Menu Map Configuration Page Startup Page Demonstration Page RGB Color Sampler CMYK Color Sampler Vivid Color default Toyo
139. n the inside of the media tray provides fill lines to indicate the tray s maximum capacity for paper and transparencies Note Printing with the media selector switch incorrectly set to Paper upper switch position for transparency prints or Transparency lower switch position for paper prints results in lower quality prints 9662 70 User Manual 3 35 3 Printing Basics Changing media sizes The media tray uses two adjustable blue colored guides to hold paper and transparency media in position Each guide has two tabs that operate independently To adjust a guide press both tabs at the same time and slide the guide in or out to position it against the media 1 Tab number 1 controls the stop position of the guide at seven fixed media sizes Executive A4 Letter Legal Tabloid A3 and Tabloid Maximum 2 Tab number 2 controls the stop position of the guide in small increments for all other custom media sizes 9662 64 Note If tab number 1 in the rear of the tray is not locked in one of seven fixed media positions the printer sees the media as a custom size and must measure the media during the first print job to determine the actual media size Image clipping can occur when the printer encounters unknown media sizes 3 36 Phaser 380 Color Printer Lower paper tray Printing Basics 3 The Lower Paper Tray Assembly using the same universal media tray operates identically to the printer s standard tray
140. ncy media Refer to All about media on page 3 28 Select Manual Feed and the appropriate page size in the printer driver Refer to Cleaning for jams and ink smears media feed rollers on page 5 28 Image quality problems Symptom Solution Missing or light color Refer to Cleaning for light stripes printhead on stripes on prints page 5 17 Ink streaks or oil on front Refer to Identifying cleaning procedures on page 5 16 back or edges of print Transparency print Use Tektronix transparency media Specify quality poor Transparency in a supported printer driver Refer to Transparency quality tips on page 3 40 Envelope print quality Envelope seams may cause minor print artifacts with poor solid fill images Reduce the image color saturation or adjust the image position to avoid printing on envelope seams 600 x 300 dpi prints look 600 x 300 dpi mode is not included in the Phaser 380 like 300 dpi quality printer s standard configuration Refer to Print quality modes on page 3 26 Print is wrinkled m You may be using paper that is too thick or thin Refer to All about media on page 3 28 m Seams on envelopes can cause envelopes to wrinkle Try a lighter weight envelope User Manual 6 9 6 Troubleshooting Image quality problems cont d Symptom Solution Printed image is shifted You may have to make adjustments in the application the wrong
141. nded Press the Quick button After a short delay during the warm up period the printer begins an automatic sequence of feeding 5 clean sheets of paper from the upper media tray A front panel message indicates the number of sheets remaining to be fed For example Cleaning Using 5 Sheets Caution Always use clean sheets of paper to clean the paper path Do 5 Note not reuse cleaning sheets Large format high grade paper heavier than 150 g m 28 Ibs works best When the cleaning sequence is complete inspect the last sheet of paper fed through the printer If it is not clean repeat the cleaning sequence using the Extended cleaning routine The Extended cleaning routine takes approximately 20 minutes to complete After a short warm up period the printer feeds 10 sheets of paper then finishes the cleaning routine with a short cool down period Return the printer to normal operation by pressing the Fxit button If the ink smears problem persists after running clean sheets of paper through the paper path refer to the procedures for cleaning media feed rollers and the paper exit path If the ink smears problem persists after running clean sheets of paper through the paper path refer to the procedures for cleaning paper feed rollers and the paper exit path 5 42 Phaser 380 Color Printer Caring for Your Printer 5 Cleaning for ink smears paper exit path Approximate time to complete 10 minutes If you have alrea
142. nel messages indicate the condition of the printer as it progresses through a sequence of automatic cleaning routines The printer outputs a cleaning page at the end of the cleaning sequence that you may discard as normal office waste 4 When the cleaning sequence is completed the printer displays the following message Clean Light Stripes lt Clean Test User Manual 5 17 5 Caring for Your Printer 5 18 To confirm that the problem has been corrected press the Test button to print a test page Check for any missing color bars on the test page 1 Black 2 Cyan 3 Magenta 4 Yellow khOoOnNdD IN 7 8 910111213 dd 1234567 B 9101112191415 1617 18 19 2021 2229 24 25 2627 28 293031 32333435 36 37 383940 41 424344 45 46 47 48 49 50 51 5253 54 55 56 57 58 59 60 61 62 67 84 65 6 67 68697071 727374 75 7677 78798081 283 84 85 86 87 88 Hu 1234567 8 9101112191415 161718 19 2021 2229 24 25 2627 28 293031 32 93 24 95 96 37 383940 41 424344 45 46 47 48 495051 5253 54 55 56 57 58 59 60 61 62 6f 6465 66 67 68697071 727374 75 7677 78 79 8081 8283 84 85 86 87 88 1234567 B 9101112191415 1617 18 19 2021 22 29 24 25 2627 28 293031 3233343536 37 38 3940 41 42 43 44 45 46 47 48 49 5051 5253 54 55 565758596061 6263 6465 66 67 68697071 727374 75 7677 78798081 82 83 84 8586 87 88 9662 36 Phaser 380 Color Printer Caring for Your Printer 5 If one or more of the color bars are still missing repeat the cleaning sequence P
143. ng 6 Windows timeout From DOS and Windows 3 1 Note To use this procedure the printer must be connected directly to your computer not on a network 1 At the DOS prompt issue the DOS MODE command by typing the following MODE LPT1 P 2 Start Windows 3 1 3 Open the Control Panel from the Main menu 4 Double click the Printers icon to open the Printers dialog box 5 Click the Connect button to open the Connect dialog box 6 Change the port selection from LPT1 to either LPT1 DOS or LPT1 0S82 depending on the options you see in the dialog box 7 Click OK Printer s timeout Note This is the basic procedure for changing one of the printer s timeout values For more information on the printer s timeouts refer to the on line manual on the printer s CD ROM You can use the Set Timeouts Macintosh or TIMEOUTS PS PC file to change the PostScript and HP GL job and wait timeout values When sent to the printer your edited version of the timeouts file changes the values in the printer but only while the printer is turned on if the printer is turned off or reset the values return to their defaults To restore your desired timeout settings you must send your edited timeouts file to the printer again Any drivers that allow the job timeout and wait timeout values to be changed will override the printers timeout settings when using that driver These include the Adobe driver Windows 95 driver and Windows NT drivers The
144. ng Set Up 2 Parallel connection The printer supports a standard uni directional parallel port The parallel port can also be set for bi directional communications using downloadable utility files or from your World Wide Web browser Refer to the on line manual on the printer s CD ROM for instructions on using utility files to control the parallel port The CD ROM and the PhaserShare Network Cards and Software System Administrator Manual also covers other topics such as disabling timeouts bi directional status reporting and the parallel port pinout When connecting the printer to your computer s parallel port you have two options m Use the Tektronix parallel cable adapter order number 013 0299 00 included with the printer and a standard PC printer cable 36 pin low density Centronics connector to 25 pin DSUB connector The adapter converts the standard cable from a low density parallel connector to the high density parallel connector required for the printer m Obtain an optional parallel cable from Tektronix order number 012 1468 00 This cable features a 36 pin high density parallel connector for the printer and a 25 pin DSUB connector for the computer User Manual 2 23 2 Getting Set Up SCSI peripheral devices The SCSI port is used for connecting these optional peripheral devices 2 24 m Phaser Copystation To set up the Phaser Copystation and to connect it to your printer refer to the Phaser Copystation Us
145. ns button to see the Print Options dialog box Select printer specific features listed in the bottom half of the dialog box 3 18 Phaser 380 Color Printer Printing Basics 3 Using the Phaser 380 GX driver Note Refer to the on line manuals on the printer s CD ROM for details on using the Phaser 380 GX driver Printing with a desktop printer m Ifyou are using QuickDraw GX applications do one of the following m Select any desktop printer in the Print dialog box a Drag a document onto a desktop printer icon The application corresponding to the document opens prints the document and then quits m Ifyou are using non QuickDraw GX applications do one of the following m Print to the default desktop printer with the Print command from the File menu m Drag a document onto a desktop printer icon The application corresponding to the document opens displays the Print dialog box and waits for you to click Print After printing the document the application quits Selecting printing options Most of the commands in the Printing menu are standard QuickDraw GX driver commands and are documented by Apple see the Macintosh Guide on line document for details The last group of commands in this menu are printer specific Use the Printer Driver Defaults command in the Printing menu to set default options for the selected desktop printer Note The printer defaults dialog box is also available through the Print command in the
146. nt Solution Refer to Cleaning for ink smears and transfix problems internal paper path on page 5 41 Ink smears on the front back or edges of a page Refer to Cleaning for ink smears and transfix problems internal paper path on page 5 41 Refer to Cleaning for jams and ink smears media feed rollers on page 5 28 Refer to Cleaning for ink smears paper exit path on page 5 43 Refer to Cleaning the maintenance tray blade optional on page 5 49 Media sticking to transfix roller Problem type Solution Media wrapping around black transfix roller inside the exit cover Refer to Cleaning for ink smears and transfix problems internal paper path on page 5 41 5 16 Phaser 380 Color Printer Caring for Your Printer 5 Cleaning for light stripes printhead Approximate time to complete 3 10 minutes If your prints have 2 5 mm 1 10 in lengthwise stripes that are the wrong color or have missing colors you can correct the problem by cleaning the printhead The printer automatically executes a printhead cleaning sequence when you run the Clean Light Stripes routine from the front A 1 When the printer is on and the Ready message or the printer s name appears press the Clean button The printer displays the first selection in the menu 9662 35 Clean Light Stripes lt Clean Test 2 Press the Clean button once again 3 A series of front pa
147. nting Devices 2 Click OK 3 In the Available AppleTalk Printing Devices dialog box double click on the appropriate zone if there are multiple AppleTalk zones 4 Select your Tektronix printer and click OK 5 At the prompt Do you want to capture this AppleTalk Printing Device click No Note Clicking Yes hides the printer from regular Macintosh users forcing them to use NT Server as a spooler as long as NT Server allows sharing of this printer 6 In the Printer Properties dialog box click OK 7 Continue with the instructions in Step 12 2 40 Phaser 380 Color Printer 12 13 14 Getting Set Up 2 Select options in the PostScript Printer Setup dialog box and click OK Note Enabling the Use Printer Halftoning option is recommended In the Print Manager from the Printer menu select Exit In the Installation Completed dialog box click Finish User Manual 2 41 2 Getting Set Up Installing printer software for Windows 3 1 If you are installing software from floppy diskettes you may need more than one diskette depending on your Windows system Keep all printer diskettes handy during the installation and insert each diskette when you are prompted by the installation program 2 42 1 Insert either the printer s CD ROM or the Phaser 380 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer From the File menu select Run Type in the drive fo
148. nual feed slot Refer to Cleaning for upper tray jams media pick roller on page 5 20 Refer to the cleaning procedure Cleaning for media tray jams media pick rollers Paper feed or pick problems at the lower paper tray Use standard weight paper Do not load the tray beyond the fill line Paper tray capacity is 250 sheets Refer to All about media on page 3 28 Refer to Cleaning for lower tray jams paper pick roller on page 5 34 Some light weight grades of paper may curl and cause mispick problems Remove the curled media from the tray and reload with the concave side facing down in the media tray Paper jamming inside the printer Phaser 380 Color Printer Remove and re latch the maintenance tray Refer to Replacing the maintenance tray B on page 5 7 For detailed instructions refer to the information on replacing the maintenance tray Also refer to Media jams Refer to Cleaning for jams and ink smears media feed rollers on page 5 28 Refer to the cleaning procedure Cleaning for ink smears paper feed rollers Troubleshooting 6 Media feeding or jamming problems Symptom Solution Paper jamming at Wait for the front panel prompt before feeding paper manual feed slot Make sure that the proper page size is selected for the slot Align paper against the left edge of the manual feed slot Use standard weight paper or Tektronix transpare
149. o set up a port to receive PostScript Refer to the on line manual on the printer s CD ROM for details To print HP GL files use the HPGL PS file to set up a port to receive HP GL Refer to the on line manual on the printer s CD ROM for details To print PostScript or HP GL or Monochrome PCL5 files interchangeably use the AIS PS file to set up a port for automatic language selection Refer to the on line manual on the printer s CD ROM for details User Manual 6 25 6 Troubleshooting PostScript printing errors Note For information on specific applications request a document catalog from HAL or EuroHAL the Tektronix automated fax systems Refer to Using the automated fax systems on page 6 3 for instructions on using these systems If you get a PostScript error when printing from PageMaker FreeHand QuarkXPress or Canvas you may be using an older version of the printer description file Other common mistakes include selecting the wrong PPD or PDF file incorrect timeout settings corrupt image data and bad cable connections The PostScript error handler utility can provide useful information about your particular printing problem Refer to Using a PostScript error handler on page 6 27 for details on this utility You can check Tektronix on line services to see if the printer related files you have are the most recent Refer to the on line manual on the printer s CD ROM or If you need help on p
150. of the job By default access to Check Print is enabled with a default timeout of 5 minutes Refer to Front panel menu map on page 7 5 for information on navigating the front panel menus Use the following instructions to select the Check Print option in the printer driver 1 Select Check Print in a supported driver Windows 95 PostScript driver Select Check Print in the Printer features AdobePS 4 or Microsoft field in the Device Options tab Tektronix driver for Windows 3 1 Select Check Print options in the Tektronix Printer Features dialog box available by clicking the Printer Features button in the Options dialog box Adobe PS3 driver for Windows 3 1 Select Check Print in the Features tab LaserWriter 8 3 4 driver Select Check Print in the Print Options dialog box available by clicking the Options button in the Print dialog box Phaser 380 driver Select Check Print in the TekColor Options dialog box available by clicking the TekColor button in the Print dialog box Phaser 380 GX driver Select Check Print in the TekColor printing extension in the Print dialog box or in the Printer Driver Defaults dialog box available from the Printing menu User Manual 4 15 4 Printing Beyond the Basics 4 16 2 Check your first print At the Check Print message on the printer s front panel press one of the buttons Phaser 380 Color Printer Reprint Reprints the first page then the p
151. on Go to the printer and open the manual feed cover using the recessed finger tab Adjust the guide on the inside of the manual feed cover to match the media you are using Always feed the narrow edge of the media first 9662 23 When prompted by the front panel feed the narrow edge one sheet of paper or transparency media until it stops Use the following illustrations to help orient the media in the manual feed slot User Manual 3 41 3 3 Printing Basics Manual feed letterhead When you manually feed letterhead orient the letterhead face down and feed the bottom edge first Manual feed duplex prints When you manually feed a paper sheet for second side duplex printing you ll need to rotate the paper differently depending on whether you are printing portrait or landscape images Portrait Landscape 9662 66 Manual feed transparencies When you manually feed Tektronix transparencies orient the transparency notched corner closest to you with the notch on the right side 9662 67 3 42 Phaser 380 Color Printer Printing Basics 3 Manual feed envelopes When you manually feed envelopes orient the envelope with the printing side face down and the hinge of the flap on the left side 9662 92 6 After the first sheet enters the printer wait for the front panel to prompt you again before feeding the next sheet 9662 68 Note A jam error will occur if you feed the second sheet
152. on overnight and during weekends User Manual 2 13 2 Getting Set Up Choosing media tray configurations Standard media tray Use the adjustable 250 sheet media tray shipped with your printer for paper letterhead label stock and transparency print jobs A media selector switch located on the side of the media tray selects between paper and transparency printing Depending on the switch setting the printer changes the ink density to match the type of media used paper or transparency Note Printing with the media selector switch incorrectly set to Paper for transparency print jobs or Transparency for paper print jobs will result in lower quality prints If you often print on transparencies or specialty papers you can save time and effort by purchasing a Lower Paper Tray Assembly Having a lower tray lets you quickly switch between printing on paper and transparencies by simply making a selection in the printer driver There is no need to load and unload media from the tray when changing between different types or sizes of media Optional Lower Paper Tray Assembly For maximum flexibility you ll want to add the optional 250 sheet Lower Paper Tray Assembly to supplement the standard media tray The lower paper tray is convenient when you want to print on two different types weights or sizes of media For example you could load Tabloid size Cover paper in the upper tray and load Tektronix Tabloid Maximum size Bond paper in th
153. onge Lightly wet the cleaning tray sponge with isopropyl alcohol A a bottle is provided in the cleaning kit for dispensing the alcohol Alternatively you can squeeze the alcohol from two pre soaked alcohol wipe packets to moisten the cleaning tray sponge B Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts Never use water to clean the printer s internal components Failure to follow these instructions may invalidate your printer s warranty 9662 46 User Manual 5 35 5 5 Caring for Your Printer d Place the cleaning tray in the lower paper tray so that the tray s sponge pad is nearest the paper tray s handle Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray 9662 60 e Insert the paper tray with the cleaning tray into the Lower Paper Tray Assembly 4 Press the Clean button The printer cleans the paper pick roller while displaying the following message Cleaning 5 When the cleaning operation is complete the following message appears Remove Cleaning Tray 6 Remove the paper tray from the printer 5 36 Phaser 380 Color Printer 10 Caring for Your Printer Remove the cleaning tray from the paper tray To remove paper dust use a clean cloth or a dry brush to wipe the separator pad located inside the paper tray near the paper tray s handle 9662 61
154. ons on downloading utility files User Manual 4 17 4 Printing Beyond the Basics Printing the Color Control Strip 4 18 The Color Control Strip feature in supported printer drivers prints a band of colors along the bottom edge of your print job Use this feature to check the consistency of printed colors between prints made on this printer and other printers The colors on the strip are the printer s eight primary and secondary colors cyan magenta yellow black red magenta and yellow green cyan and yellow blue cyan and magenta and black cyan magenta and yellow The colors are printed at 100 percent saturation or brightness and also at 50 percent The colors reflect the current color correction selected in the driver The printed band also includes information about the file such as File file name Color Profile color correction and the Date Time of printing To use the Color Control Strip refer to the quick reference tables for Windows page 3 3 and for Macintosh page 3 17 that contain instructions on selecting the Color Control Strip in the driver you are using Phaser 380 Color Printer Chapter Overview Caring for Your Printer The following topics will help you to care for the printer and keep it in peak operating condition Adding ink Add ink when the ink level drops to one half stick The front panel displays an Ink Low message indicating when to add ink Emptying the waste liner Empt
155. opposed to the upper media tray Remove the lower paper tray and the jammed paper m You may need to clean the paper pick or paper feed rollers Refer to Cleaning for lower tray jams paper pick roller on page 5 34 and Cleaning for lower tray jams paper feed rollers on page 5 39 m Remove all media present in the tray when running an automatic pick roller cleaning operation m Do not remove the paper tray during a print job Jam Retry Manual Remove the media from the manual feed slot and Feed re insert it Load xx Media The printer is attempting to clean an image off of the printer drum but requires a larger sheet of paper to do so Load the tray with several sheets of paper the correct size is indicated by xx Manual Feed Paper The printer requires a sheet of paper for cleaning but the media tray contains transparency Feed a sheet of paper into the manual feed slot Tray B Low The Tray B Low message appears when the maintenance tray is nearly empty Open the front cover remove the maintenance tray and replace it with a new one Unlock Transit Unlock the transit restraint on the right side of the Restraint printer before sending print jobs Upper Media Tray Add paper or transparencies to the standard media Empty tray 6 6 Phaser 380 Color Printer Troubleshooting 6 Front panel messages cont d Message Explanation Action Waiting For Manual Insert paper or transp
156. or or provide a replacement in exchange for the defective product This 90 day warranty applies only to maintenance trays returned to the designated Tektronix depot For trays returned to other locations Customer will be assessed an applicable service charge The preceding limitation shall not apply within the European Economic Area where trays may be returned for warranty service to the nearest designated service depot regardless of the place of purchase This warranty shall not apply to any defect failure or damage caused by improper use or improper or inadequate maintenance and care Tektronix shall not be obligated to furnish service under this warranty a to repair damage resulting from attempts by personnel other than Tektronix representatives to install repair or service the product b to repair damage resulting from improper use or connection to incompatible equipment c to repair any damage or malfunction caused by the use of non Tektronix supplies or consumables d to repair a product that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product e to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual or f to repair this product after the limit of its duty cycle of 10 000 pages per month has been reached all service thereafter s
157. ormance by offloading your computer faster improving processing speeds allowing job pipelining and providing storage for more downloadable fonts Options and Accessories The printer can be upgraded with a variety of accessories to expand its capabilities A Lower Paper Tray Assembly increases the printer s paper printing capacity by 250 sheets Having the optional lower tray allows printing on both paper lower tray and transparency media upper tray or different media sizes without changing the media in the tray Network options make the printer a fast sharable printing resource A Printer Station designed specifically to support the weight of a Phaser 380 printer and Lower Paper Tray Assembly features hinged doors a removable drawer and lockable caster wheels The Printer Station raises the printer to a comfortable operating height while providing a convenient location to store the printer s media supplies and consumable components Network printing The printer works with PCs Macintosh computers and UNIX and VMS workstations making it a resource that can be shared across mixed platforms Simultaneously active interface ports with automatic port and protocol sensing and switching make the printer accessible in mixed network environments In addition to its standard bidirectional parallel port optional PhaserShare network interface cards provide Ethernet Token Ring or LocalTalk serial connectivity Language support You can ma
158. ote Noises that result from picking and feeding transparency media is normal and is not an indication that the separator pad should be replaced A replacement separator pad and installation instructions are included in each maintenance tray box To avoid media picking problems replace the separator pad in the media tray each time you replace the printer s depleted maintenance tray Note Media feeding problems can also be caused by incorrectly loading the tray Refer to Loading media trays on page 2 15 and Media weight on page 3 32 1 Remove the upper or lower tray from the printer 5 10 Phaser 380 Color Printer Caring for Your Printer 5 2 Remove any media loaded in the tray and turn the tray over 9662 85 3 Locate the two blue colored tabs associated with the replaceable separator pad Pinch the two blue tabs together to release the separator pad from the media tray and push it out from the tray 9662 87 User Manual 5 11 5 Caring for Your Printer 4 Remove and discard the old separator pad 9662 88 5 Install the new replacement separator pad An alignment guide on the separator pad assembly ensures proper installation Note When properly aligned the separator pad should slide easily into position The separator pad will not operate properly if incorrectly installed 9662 89 6 Replace media into the tray and install the tray into th
159. our computer screen and your job does not print Click one of the following in the PostScript header field Select Download header with each print job This option downloads PostScript header information with each print job This is the recommended setting Click the Send Header Now button to save the PostScript header information in the printer then select the Assume header is downloaded and retained option This option makes print files a little smaller and faster than the first option but you need to click the Send Header Now button every time the printer is turned on m Click the Advanced button to see more options Select Use PostScript Level 2 features Click OK when finished Note For faster printing select Binary communications protocol under Data format User Manual 3 5 3 Printing Basics Using the Tektronix driver for Windows 3 1 To select printing options follow these steps 3 6 f 2 Note From the Control Panel double click the Printers icon In the Printers dialog box choose your printer from the list of installed printers Click the Set As Default Printer button if you want to select your printer as the default Click the Connect button the Connect dialog box appears Select the port your printer is connected to The printer s configuration page contains the information you need to set up the printer s port Refer to Printing Help Pages from the front panel on page 2 30 for instr
160. pen the front cover 9662 07 5 24 Phaser 380 Color Printer Caring for Your Printer 5 3 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer Place the maintenance tray on a level surface Note Once the maintenance tray has been partially used it leaks drum fluid if tipped Contact with the drum fluid poses no known health risk refer to MSDS for silicone oil on page 9 6 for more information 4 Locate the top of the media pick roller behind the black rubber transport rollers To clean the top surface of the media pick roller use either the pre packaged alcohol soaked cloth or a lint free cloth folded into a two inch square and soaked with alcohol Caution Hot surfaces exist behind the upper paper feed rollers To avoid personal injury during cleaning procedures do not reach in behind the paper feed rollers User Manual 5 25 5 Caring for Your Printer 5 Scrub the surface of the media pick roller thoroughly If the cloth becomes dirty discard it and use another 9662 76 6 Replace the maintenance tray in the printer 7 Close the front cover 5 26 Phaser 380 Color Printer Caring for Your Printer 5 8 Locate the bottom of the media pick roller according to the following illustration A Z UY O 9662 62 9 Using an alcohol soaked cloth scrub the bottom surface of the pick roller thoroughly 9
161. print Click one of the following in the PostScript Header field m Select Download Each Job This option downloads PostScript header information with each print job and is the recommended setting m Select the Already Downloaded option to save the PostScript header information in the printer then click the Download button This option makes print files a little smaller and faster than the first option but you need to click the Download button every time the printer is turned off or reset For better performance select the Binary Mode option User Manual 3 11 3 Printing Basics Using the Windows NT 3 51 PostScript driver If you are using Microsoft Windows NT follow the instructions in Installing printer software for Windows NT 3 51 on page 2 38 to install a Windows NT PostScript driver with a Phaser 380 printer You can select printer page sizes in the driver for Windows NT applications however TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT driver Refer to page 3 24 for instructions on selecting color corrections from the printer s front panel or from downloadable utility files Refer to your Microsoft Windows NT documentation for details on features in the Windows NT driver Using the Windows NT 4 0 PostScript driver Setting up installed options Note Ifyou are not sure which printer options you have installed the printer s Startup Page lists some of this info
162. printer directly from the printer driver The printer then decides which media tray contains the appropriate media for the print job Other default media tray selections Upper Lower Paper Transparency let you explicitly set printing with no automatic tray switching capability This is valuable if you have for example common office paper in the Lower Paper Tray Assembly and letterhead in the upper paper tray You can have the default media tray selection set for printing office paper in the lower tray If you are using an unsupported printer driver and want to print on letterhead in the upper tray you will need to change the default media tray setting to Upper Users with supported printer drivers can choose between the upper and lower trays directly from the printer driver If you print transparencies using a non supported driver the printer uses a paper print mode producing unsatisfactory results To print transparencies use a supported printer driver and explicitly select Transparency User Manual 3 37 3 Printing Basics Printing on letterhead Letterhead must be loaded face up in the media tray with the bottom edge of the page closest to the media tray handle Set the media selector switch on the side of the printer to Paper A label inside the media tray indicates the tray s maximum paper capacity approximately 250 sheets 9662 21 Caution Some letterhead may be printed using ink that will offset onto printer intern
163. ption in the supported drivers performs document collation in the printer This is faster than the collate option that exists in some applications because applications send each page to the printer in sequence as many times as necessary to provide the requested number of copies With the Phaser 380 printer s Quick Collate option the job is sent only once and then multiple collated sets are produced by the printer Note The Quick Collate feature requires that the printer be configured with the Extended Features option The printer must also be connected to a 1 2 Gigabyte external SCSI hard disk before collation is possible Tektronix offers a SCSI hard disk optimized for use with Tektronix printers refer to SCSI hard disk on page 8 8 for ordering information Application collation Application File Set 1 1 Application 2 File Set 2 9662 90 Set 1 Application File Set 2 9662 91 User Manual 4 13 4 Printing Beyond the Basics The number of pages that can be collated at one time depends on these factors m The number of hard disks attached to the printer m Complexity of the pages to be collated According to these factors the printer collates in sequential sets as many pages as will fit in the available disk space For example you have a 150 page job and you request 4 copies Because the print job is very complex all of its desc
164. r s power does not disable the error handler If you use a PostScript utility file to enable the error handler you can disable it by cycling the printer s power User Manual 6 27 6 Troubleshooting Fixing timeout problems in Windows If print jobs are timing out and not printing you may need to increase the timeout values in Windows and in the printer 6 28 Try one of the following procedures to change the Windows timeout If the Windows procedure doesn t work for you try the DOS procedure Then follow the procedure to change the printer s timeout Windows timeout From Windows 3 1 1 2 Open the Control Panel from the Main menu Double click the Printers icon to open the Printers dialog box Click your printer s icon Click the Connect button to open the Connect dialog box Increase the Transmission Retry to 950 seconds by typing in the new number Click OK Windows timeout From Windows 95 1 Click the Start icon in the taskbar on your computer screen a menu appears Move the cursor over Settings another menu appears In the menu click Printers the Printers window appears In the Printers window select the Phaser 380 printer icon or Phaser 380 Extended if you have the printer s Extended Features option From the File menu select Properties Click the Details tab and increase the Transmission Retry to 999 seconds or higher Click OK Phaser 380 Color Printer Troubleshooti
165. r a total of 69 fonts m Adds software support for Phaser Copystation m Provides a Check Print feature allowing you to review the first page of a document or multi page print job before continuing Refer to Previewing with Check Print on page 4 15 for more information m Provides a collation feature for printing several copies of a multiple page document Refer to Using the Quick Collate option on page 4 13 for more information Requires use of an approved external SCSI hard disk refer to Selecting a SCSI hard disk on page 2 24 for more information To determine if your printer has the Extended Features option check the printer s Startup Page For information on the Startup Page refer to Printer Help Pages on page 7 6 To order the Extended Features upgrade for a Phaser 380 printer use Tektronix order number Z380FX Phaser 380 Color Printer Supplies Accessories and Expanding Your Printer 8 Lower Paper Tray Assembly recommended An optional 250 sheet Lower Paper Tray Assembly for paper printing lets you configure the printer for dual tray printing capability Two trays are especially useful if you commonly print on several sizes and types of media For example you might want to print on transparencies letterhead label media or Tabloid Maximum size media from the upper tray and use the lower tray for printing on an alternate size of paper such as Letter size To order an optional Lower Paper Tray Ass
166. r on again A Macintosh file does not print and a virtual memory VM error appears m You may need to expand printer memory Refer to Memory upgrade on page 8 6 for more information m Reduce the file size by using fewer fonts or simplifying complex paths in vector based graphics Files sent during power up do not print Before printing a file wait until the printer s front panel displays Ready or the printer s name The printer processes a file sent via the serial or parallel port but does not print Do not set the wait timeout to 0 Also print files should not have extra characters after the End of Job character Ctrl D Refer to If your file doesn t print on page 6 21 Also refer to the on line manual on the printer s CD ROM for information on setting timeouts and Ctrl D characters The printer processes a file sent via the serial or parallel port Another file sent to a different port causes your computer or network interface to lock up Do not set the wait timeout to 0 Also print files should not have extra characters after the End of Job character Ctrl D Refer to If your file doesn t print on page 6 21 Also refer to the on line manual on the printers CD ROM for information on setting timeouts and Ctrl D characters 6 14 Phaser 380 Color Printer Troubleshooting 6 Printing and installation problems cont d Symptom Solution The printer process
167. r the CD ROM or diskette type SETUP and click OK Click Next in the two introduction screens in the Installer In the Select Installation Type dialog box select either Easy Installation or Custom Installation and click Next Phaser 380 Color Printer Getting Set Up 2 Easy Installation Custom Installation The following files are copied to your hard disk m Tektronix Printer Driver QuarkXPress PDF installs an application specific printer description file if the application is found Samplers installs color sampler charts and a fonts sampler 1 In the Driver Installation dialog box select from the following options m Drivers PPDs installs driver files and printer description files QuarkXPress PDF installs an application specific printer description file if the application is found 2 Click Next 3 If you selected Drivers PPDs in the previous window the Custom Install Select Drivers dialog box appears Select one of the following drivers and click Next m Adobe Printer Driver for Windows 3 1 a Tektronix Printer Driver for Windows 3 1 Note The Tektronix Printer Driver for Windows 3 1 must be installed in the Windows directory default Destination Directory Do not change the Destination Directory when installing the Tektronix driver unless you are installing the driver on a network and you know the location of the Windows directory on the network drive 4 Inthe Custom Install S
168. r tray you can generally correct the problem by scrubbing the paper feed rollers using an alcohol soaked cleaning card 1 When the printer is on and the Ready message or the printer s name appears press the Clean button The printer displays the first selection in the menu Clean Light Stripes lt Clean Test Press the left arrow lt button until the following message appears Clean Feed Rollers lt Clean Test Press the Clean button and the following message appears Clean Upper Feed Rollers lt Clean Cancel Press the left arrow lt button until the following message appears Clean Lower Tray Rollers lt Clean Test Press the Clean button a front panel message prompts you to remove the upper media tray User Manual 5 39 5 Caring for Your Printer 6 Remove the upper media tray from the printer and the following message appears Turn Lower Tray Rollers Clean Cancel 7 To clean the lower paper tray s rubber transport rollers wet the front and back sides of a cleaning card and place it into the slot provided on the top of the Lower Paper Tray Assembly Starting at the far left side of the printer push the cleaning card down into the slot until it contacts the rubber transport rollers Note Guide marks molded into the Lower Paper Tray Assembly indicate the left and right boundaries of the area to be cleaned 8 While firmly holding the cleaning card against the
169. ransparencies by the edges and with both hands to avoid fingerprints and creases which can result in poor print quality Load up to 100 transparency sheets in the upper media tray A label on the inside of the paper tray provides a fill line to indicate the tray s maximum capacity If you are using Tektronix transparency media you must position the transparency notch in the back right corner of the tray Jams will occur if transparencies are incorrectly loaded Pressing both blue tabs at the same time adjust the side and end stops to fit snugly against the loaded transparencies Set the media selector switch on the side of the tray in the lower position for Transparency 9662 56 2 18 Phaser 380 Color Printer Getting Set Up 2 5 Insert the media tray into the printer pe 9662 11 User Manual 2 19 2 Getting Set Up Connecting the printer Printer ports The printer is shipped with parallel and SCSI port connectors available on the rear panel In addition the printer can support one optional PhaserShare network card Note See Interface cables and adapters on page 8 3 about ordering cables for connecting the printer All ports and network protocols are simultaneously active The printer accepts print jobs on a first come first served basis PhaserShare T x FIN Ethernet Card o DO Ly 8 L RX SC
170. ray Assembly When moving the printer first disconnect it from the Lower Paper Tray Assembly and then move each unit separately Moving the printer incorrectly may cause damage or personal injury The printer weighs about 100 kg 220 Ibs Do not attempt to lift the printer without the assistance of others Always use the four pull out handles located under each corner of the printer when moving it 2 8 Phaser 380 Color Printer Getting Set Up 2 9662 04 Install the Lower Paper Tray Assembly using these steps 1 Remove the paper tray from the Lower Paper Tray Assembly Note To ensure proper printer operation install the printer and Lower Paper Tray Assembly on a flat surface having no more than 2 degrees of tilt This is approximately equivalent to lifting one side of the printer 16 mm 0 625 in off a level surface The operating location must be capable of safely supporting approximately 136 kg 300 Ibs To support this weight the Printer Station is recommended for use with the printer and Lower Paper Tray Assembly User Manual 2 9 2 Getting Set Up 2 Place the printer on top of the Lower Paper Tray Assembly 3 Make sure that the left and right alignment pins fit in the holes in the base of the printer 4 Plug the Lower Paper Tray Assembly cable into the printer 9662 05 2 10 Phaser 380 Color Printer Getting Set Up 2 Installing the maintenance tray The printer is shipped with a
171. rds known Section VI Accidental release measures Spill Or Leak Wipe with absorbent material and dispose in accordance with Federal State and Local regulations Section VII Handling and storage Handling No special requirements Storage No special requirements Section VIII Exposure control personal protection Exposure Guidelines None established Engineering Controls None needed when used as intended in Tektronix printers Eye Protection None needed Skin Protection None should be needed Respiratory Protection None needed 9 6 Phaser 380 Color Printer Regulatory Information and Specifications 9 Section IX Physical and chemical properties Appearance Colorless liquid Odor Slight Solubility Not water soluble Section X Stability and reactivity Stability Stable Traces of formaldehyde may form if heated in air above 149 C 300 F Normal operating temperature in this printer is 50 to 60 C 148 to 166 F Incompatibility With Other Materials Oxidizing compounds can cause a reaction Hazardous Polymerization Will not occur Section XI Toxicological information Acute oral LD50 Greater than 50 ml Kg G P Eye Irritation Very mild irritant normal after 24 to 48 hours Skin Not a skin irritant Mutagenicity Negative in activation and non activation systems Section XII Ecological information No known impact Section XIII Disposal considerations Observe a
172. recommended Transmission Retry On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely sent to the printer To avoid these unnecessary timeouts set this option to a larger value such as 900 seconds 15 minutes Type a value between 45 and 999 in this text box the Windows default setting is 45 seconds m Click the Paper tab to see media options such as media sizes media trays and media types m Click the Graphics tab to see graphics options Note To change the print quality modes dpi settings use the Print Quality selections in the Device Options tab These Print Quality selections override the Resolution Options in the Graphics tab Phaser 380 Color Printer Printing Basics 3 Note Ifyou are using host color correction you need to make selections in the Graphics and Device Options tabs Refer to the on line manuals on the printer s CD ROM for more information on host color correction m Click the Device Options tab to see printer specific options m Select Printer Features such as Color Corrections m Select Installable Options such as the Optional Lower Tray m Click the PostScript tab to see PostScript related options m The PostScript header contains important PostScript information that must accompany each print job it is not a banner page printed with each job If an option is not selected an error message is displayed on y
173. ress the Clean button once again to initiate a more aggressive cleaning sequence When cleaning ends the printer outputs a cleaning page that you may discard as normal office waste If the second cleaning sequence does not cure the light stripes or missing colors problem you can press the Clean button for a third time If your prints still have color stripe problems after the third cleaning sequence service may be required Return the printer to normal operation by pressing the Exit button User Manual 5 19 5 Caring for Your Printer Cleaning for upper tray jams media pick roller 5 20 Approximate time to complete 5 minutes If you are experiencing media feeding problems including mispicks and multiple picks at the upper media tray you can generally correct the problem by cleaning the media pick roller with isopropyl alcohol Refer to Using isopropyl alcohol on page 5 15 for more information The printer guides you through the necessary steps to perform automatic cleaning procedures You will need the pick roller cleaning tray included in the cleaning kit when you run the Clean Media Tray Jams routine from the printer s front panel You can also clean the media pick roller manually using an alcohol soaked cloth refer Cleaning the upper pick roller manually on page 5 24 1 When the printer is on and the Ready message or the printer s name appears press the Clean button The printer displays the first
174. rinter The Copystation s front panel controls let you specify the number of copies and select among color gray scale and black and white copying modes You can choose to make copies reduced to 25 or enlarged to 200 of the original s size and you can adjust copies for color balance and lightness Note To order a Phaser Copystation use Tektronix order number 4540 For instructions on connecting a Phaser Copystation to your printer or printer network and for operating instructions refer to the Phaser CopyStation User Manual SCSI hard disk 8 8 A SCSI hard disk can be used with the printer s SCSI port in the following ways External font storage You can connect one or more external SCSI hard disks to the printer for additional font storage Refer to SCSI peripheral devices on page 2 24 for more information External collation disk For printers with the Extended Features option you can connect a 1 2 Gigabyte SCSI hard disk for multi page job collation Tektronix offers a SCSI hard disk order number Z350DSK that is optimized for use with Tektronix printers Refer to Using the Quick Collate option on page 4 13 for more information Phaser 380 Color Printer Supplies Accessories and Expanding Your Printer 8 PhaserPrint for UNIX software PhaserSym For printing in Unix environments Tektronix offers PhaserPrint for UNIX software PhaserPrint software provides fast raster file and screen copy printing
175. rinter Place the maintenance tray on a level surface Note Once the maintenance tray has been partially used it leaks drum fluid if tipped Never ship a partially used maintenance tray Contact with the waste ink and drum fluid poses no known health risk but can permanently stain clothing Refer to MSDS for silicone oil on page 9 6 for more information 5 50 Phaser 380 Color Printer Caring for Your Printer 5 3 Using a dry lint free cloth clean one end of the maintenance tray blade by lightly wiping the blade from the center and moving outward Pay particular attention to cleaning the upper edge of the blade closest to the felt pad Cleaning the sides of the blade is not necessary and is not recommended Caution Damage to the maintenance tray blade can occur if the cleaning cloth catches and lifts the end of the blade Always wipe the blade by starting near the center and moving outward Never expose the maintenance tray blade to isopropyl alcohol or other cleaning solvents 9662 71A User Manual 5 51 5 Caring for Your Printer 4 Clean the other end of the blade by wiping from the center of the blade and moving outward in the opposite direction 9662 72A 5 Install the maintenance tray in the printer 6 Close the front cover and wait for the printer to warm up 5 52 Phaser 380 Color Printer Caring for Your Printer 5 Moving your printer Before moving the printer follow these three impo
176. rinter pauses again for the duration of the selected timeout or until you press one of the buttons This feature is useful for example when you need to reposition letterhead to print in the correct orientation Cancel Cancels the print job Continue Continues printing the entire print job Printing Beyond the Basics 4 Using Image Smoothing Image Smoothing blends the adjacent colors in an image so that color transitions are less noticeable Image smoothing is typically used when the image being printed is at a lower resolution than the printer s output resolution For example printing an image downloaded from the World Wide Web at 72 dpi using the printer s Standard print quality mode 300 dpi Images printed using Image Smoothing will appear with less sharp detail but with smoother color transitions Image Smoothing is not recommended for printing 300 dpi or 600 dpi images The Image Smoothing feature that appears in the printer driver is enabled and disabled in the front panel s Printer Defaults menu There are two ways of selecting Image Smoothing Ina supported printer driver check the Image Smoothing box on Download a PostScript utility file to the printer to turn on Image Smoothing Use the following utility files for your computer type Macintosh file name PC file name Image Smoothing On SMOOTHON PS Image Smoothing Off SMOTHOFF PS Refer to the on line manual on the printer s CD ROM for instructi
177. ription will not fit on the hard disk In this case the printer divides the job into two segments and prints in this manner 4sets of pages 1 through 99 1 1 1 1 99 99 99 99 Set 1 Set 2 Set 3 Set 4 2 4 sets of pages 100 through 150 100 100 100 100 150 150 150 150 Set 1 Set 2 Set 3 Set 4 Quick Collate and the Check Print option When you use the Phaser 380 printer s Quick Collate option in combination with the Check Print option only the first page of the first set is printed before pausing for review 4 14 Phaser 380 Color Printer Printing Beyond the Basics 4 Previewing with Check Print This feature is available only with the printer s Extended Features option When sending a multiple page file to the printer through the driver you can select Check Print to preview the first page of the job and determine if the job is printing as expected before proceeding with the remainder of the job This is especially useful when printing a large job The ability to access Check Print from the driver is enabled and disabled in the printer s front panel You can also set the timeout in the front panel the timeout is the amount of time the printer will wait after sending the first page of a file before it continues with the remainder
178. rmation such as SCSI hard disks You can print a copy of the Startup Page from the printer s front panel 1 From the Properties dialog box click the Device Settings tab 2 In the Device Setting sheet scroll to the end of the list to Installable Options 3 Under Installable Options highlight Optional Lower Tray 4 In the box that appears at the bottom of the window click Installed 5 Select other options you have installed 6 Click OK to return to the Control Panel 3 12 Phaser 380 Color Printer Printing Basics 3 Making default settings iL 2 5 6 From the Properties dialog box click the Device Settings tab In the Device Settings sheet locate Form To Tray Assignment Under Form To Tray Assignment highlight the first tray In the box that appears at the bottom of the window select the size media you will be using in that tray Repeat Steps 3 and 4 for each installed tray Click OK to return to the Control Panel Selecting a printer s Default Document Properties Note Document properties set from an application always override document defaults set in the printer s Document Properties sheets However if an application does not set a document property such as page orientation or paper size the printer defaults to the document properties set in the printer s Document Properties sheets From the Control Panel open the Printers folder With the right mouse button click on the printer
179. rollers press the Clean button on the front panel to turn the rollers Each button press turns the rollers several revolutions 9 After the printer turns the rollers several times move the cleaning card to the right to continue cleaning the lower transport rollers 10 Repeat Steps 7 and 8 until all rollers have been cleaned Press the Exit button and replace the media tray in the printer 5 40 Phaser 380 Color Printer Caring for Your Printer 5 Cleaning for ink smears and transfix problems internal paper path Approximate time to complete 3 20 minutes If your prints have oil stains stray ink marks on the front or the back or the media is wrapping around the transfix roller inside the top cover you can correct the problem by cleaning the printer s internal paper path The printer automatically feeds sheets of paper through the print path when you run the Clean Ink Smears routine from the front panel Sample ink smear internal paper path 9662 37 1 When the printer is on and the Ready message or the printer s name appears press the Clean button The printer displays the first selection in the menu Clean Light Stripes lt Clean Test 2 Press the left arrow lt button until the following message appears Clean Ink Smears lt Clean Test User Manual 5 41 5 Caring for Your Printer Press the Clean button The printer displays the following message Clean Ink Smears Quick Exte
180. ront panel message tells you when the maintenance tray is low allowing you to make a limited number of prints before the tray is depleted Install anew maintenance tray to continue printing Each replacement maintenance tray has a print capacity of approximately 10 000 prints To avoid printing delays keep an extra maintenance tray available for use in the printer Note There is a 20 minute warm up period required after replacing the maintenance tray As the printer initializes it cycles the new maintenance tray to prepare it for use Noises during the warm up period are normal and are not an indication of a problem with the printer To order a maintenance tray Tektronix order number 436 0303 00 contact your local dealer or in the United States call Tektronix at 1 800 835 6100 User Manual 5 7 5 Caring for Your Printer 1 Open the front cover 9662 07 Caution Some surfaces inside the printer may be hot Be careful not to touch the areas marked with this caution icon 2 When you open the front cover the following message appears Caution Hot Surfaces Install New Tray B 5 8 Phaser 380 Color Printer Caring for Your Printer 5 3 Grasp the maintenance tray by the front handle and lift up while sliding it out of the printer 9662 You may notice an accumulation of ink paper dust and drum fluid on the maintenance tray blade of a used maintenance tray These deposits are normal and do not affect
181. rranty Tektronix warrants that the Phaser 380 printer will be free from defects in materials and workmanship for a period of one 1 year from the date of shipment If this product proves defective during the warranty period Tektronix at its option will either repair the defective product on site without charge for parts and labor or provide a replacement in exchange for the defective product In order to obtain service under the one year on site product warranty Customer must notify Tektronix or its authorized representative of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service Tektronix or its authorized representative will provide such service at the Customer s site if required without charge during the warranty period if the service is performed within the United States or outside the United States if the product is located in a normal on site service area Outside the U S a description of the normal on site service area can be obtained from the Local Tektronix Subsidiary or Authorized Tektronix Distributor The maintenance tray in this product will be free from defects in materials and workmanship for a period of ninety 90 days from the date of shipment or six 6 months where longer periods are required by law If this product proves defective during the warranty period Tektronix at its option will either repair the defective product without charge for parts and lab
182. rrections menu m Ifthe colors on your prints are not what you expected and your system administrator has disabled some of the printer s front panel menus find out what settings are in effect and whether a color correction utility file has been downloaded to the printer You can also print a Configuration Page to see the current color correction selection see Printing Help Pages from the front panel on page 2 30 for instructions If the LaserWriter Utility does not work The LaserWriter Utility cannot be used if the printer is connected to a print server See your system administrator to temporarily remove the printer from the print server to download any of the PostScript utility files User Manual 6 39 6 Troubleshooting 6 40 Phaser 380 Color Printer Chapter Using the Front Panel Front panel overview The printer s front panel provides you with information about the printer s operation as well as buttons for accessing printer menus Front panel indicators The front panel also includes two indicator lights 1 Power green LED 2 Error red LED Power 1 X Eror 2 t 3 G 9662 52 Indicator On Blinking Off 1 Power The printer is on and ready for The printer is in standby mode The printer is off not ready operation processing or printing an image or there is an error The printer is in interactive mode you have pressed the Menu button 2 Error If the indicator
183. rs or local Tektronix offices User Manual 6 1 6 Troubleshooting Type of service cont d How to access cont d Details cont d Online services World Wide Web www tek com Color_Printers Technical Support www tek com Color_Printers support colcare html Tektronix Bulletin Board 503 685 4504 24 hours per day Service BBS 7 days per week Anonymous FTP server ftp tek com Color_Printers HAL automated fax system 503 682 7450 24 hours per day direct outside U S Canada 7 days per week 1 800 835 6100 toll free for U S Canada EuroHAL automated fax system Refer to Using the automated fax systems on page 6 3 24 hours per day in this manual 7 days per week OzHAL automated fax system 02 9878 0332 or 1 800 650 633 toll free 24 hours per day Australia 7 days per week Email update notices www tek com Color_Printers support subscribe html see below Receiving email update notices Using the World Wide Web you can register to receive email notification of new printer drivers accessories and upgrades for your Tektronix Phaser color printer as they become available To subscribe to this free service simply follow these steps 1 Point your browser to the Tektronix web site http www tek com Color_Printers support subscribe html 2 Enter your email address and select your model of Phaser color printer from the pull down list 3 Click the subscribe button 6 2 Phaser 380 Color Printer
184. rtant steps as described later in detail 1 Turn off the printer and wait for at least 45 minutes 2 Remove the maintenance tray B 3 Lock the transit restraint Waiting 45 minutes before moving Caution To avoid damaging the printer let the printer cool down for at least 45 minutes before you move it so that the ink has time to solidify Failure to wait 45 minutes will likely result in an ink spill that will damage the printer s internal components Before you move the printer wait for the printer to display the Ready message or the printer s network name then turn off the printer using the rear panel On Off switch Warning The printer weighs about 100 kg 220 lbs Do not attempt to lift the printer without the assistance of others Always use the four pull out handles located under each corner of the printer when moving it User Manual 5 53 5 Caring for Your Printer Removing the maintenance tray B 1 Remove the maintenance tray from the printer keeping it level Remove empty and replace the waste liner if it contains large deposits of waste ink Refer to Emptying the waste liner A on page 5 4 for detailed instructions Refer to the information on the maintenance tray if you need detailed instructions 2 Place the maintenance tray in a plastic bag and seal the bag The maintenance tray contains drum fluid that leaks if the tray is tipped Keep the maintenance tray level and in a sealed pla
185. s 90 g m Bond 24 Ibs 016 1140 00 A3 size Tektronix paper no watermark 500 sheets 90 g m 24 Ibs 016 1142 00 Letter size Tektronix paper 250 sheets 176 g m Cover 65 Ibs 016 1368 00 Letter size Tektronix paper 500 sheets 90 g m 24 Ibs 016 1143 00 A4 size Tektronix paper 250 sheets 176 g m Cover 65 Ibs 016 1369 00 A4 size Tektronix paper 500 sheets 90 g m 24 Ibs 436 0303 00 Phaser 380 printer maintenance tray includes waste ink liner and tray separator pad 436 0308 00 Phaser 380 printer waste ink liner 016 1520 00 Cleaning kit cleaning tray cleaning cards alcohol wipes foam swabs bottle 016 1646 00 Cleaning cards pack of 5 006 7824 01 Pack of 10 lint free alcohol soaked cleaning wipes 118 9548 00 Media tray separator pad included with maintenance tray 436 0303 00 070 9662 00 Phaser 380 Color Printer User Manual 070 9538 01 PhaserShare Network Cards and Software System Administrator Manual 070 9539 01 PhaserShare Status Software User Manual 063 2673 00 Phaser 380 printer Drivers and Utilities diskette set 063 2830 01 Phaser 380 Quick Reference Guide 063 2664 XX Phaser 380 printer CD ROM standard and Extended Features configurations XX Ordering versions 00 English 10 French 20 Italian 30 German 40 Spanish 70 Simplified Chinese 80 Traditional Chinese 90 Korean 063 2665 00 Adobe Type Manager software CD ROM used with Extended Features configuration Tektronix transparency offers enhanced ink
186. s icon With the left mouse button click on Document Defaults Click the Advanced tab to change any printer features including TekColor color corrections Click the Page Setup tab to see other features User Manual 3 13 3 Printing Basics Selecting printer options within an application Print 1 From the File menu select Print the Print dialog box appears You can select a different printer and other settings in this dialog box 2 Click on the Properties button the Printer Document Properties sheet appears 3 Click the Advanced tab to change any printer features including TekColor color corrections This tab displays the same information as the Document Defaults Properties Advanced tab 4 Click the Page Setup tab to see other features This tab displays the same information as the Document Defaults Properties Page Setup tab Note Changes to any of these settings overrides the Default Printer Properties settings in the Printers folder Selecting printer options within an application Page Setup Note If changing the Printer Driver settings through Page Setup causes problems with the application you are using then change the Printer Driver settings through Print under the File menu described on page 3 14 1 Select Page Setup from the File menu the Page Setup dialog box appears 2 Select Paper Size and Source Note Selecting Printer Folder Setting as the Paper Source uses the default setting made under Docum
187. s with the printer s name across the top Click the following tabs to see printing options refer to your Windows documentation for more information on tabs and options Click the Paper tab to see media options such as media sizes media trays and media types Click the Features tab to see printer specific options such as color corrections m Set the Timeout settings Not Selected Type a value in this text box to change the number of seconds Windows waits before notifying you that a printer is off line The default is 15 seconds and is recommended Transmission Retry On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely sent to the printer To avoid these unnecessary timeouts set this option to a larger value such as 900 seconds 15 minutes Type a value between 45 and 999 in this text box the Windows default setting is 45 seconds Click the PostScript tab to see PostScript related options Inthe Performance Options field select the Use PostScript Level 2 Features option 3 10 Phaser 380 Color Printer Printing Basics 3 m Click the Job Control tab to see job related options m The PostScript header contains important PostScript information that must accompany each print job it is not a banner page printed with each job If an option is not selected an error message is displayed on your computer screen and your job does not
188. selection in the menu Clean Light Stripes lt Clean Test 2 Press the left arrow lt button until the following message appears Clean Media Tray Jams lt Clean Test For printers equipped with a Lower Paper Tray Assembly the following message appears Clean Jam At Upper Tray 5 aia Clean Test Phaser 380 Color Printer Caring for Your Printer 5 3 Press the Clean button A front panel message prompts you to install the cleaning tray in the upper media tray a Remove the upper media tray from the printer Remove all print media from the media tray b Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning tray sponge c Lightly wet the cleaning tray sponge with isopropyl alcohol A a bottle is provided in the cleaning kit for the alcohol Alternately you can squeeze the alcohol from two pre soaked alcohol wipe packets to moisten the cleaning tray sponge B Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts Never use water to clean the printer s internal components Failure to follow these instructions may invalidate your printer s warranty 9662 46 User Manual 5 21 5 Caring for Your Printer d Place the cleaning tray in the media tray so that the tray s sponge pad is nearest the paper tray s handle Press the two tabs underneath the cleaning tray into the two square notc
189. ses that are normal and are not an indication of problems with the printer Caution Ifyou move or ship the printer be sure to remove the maintenance tray to protect the printer from damage Refer to Moving your printer on page 5 53 for more information on moving and shipping the printer 2 12 Phaser 380 Color Printer Getting Set Up 2 Loading ink sticks The printer s standard accessories include a box containing one of each color Phaser 380 ColorStix solid ink sticks magenta cyan yellow and black You ll need to load the box of ink sticks during printer set up To ensure that your printer is always available for use immediately reorder and maintain a stock of each color ink stick Refer to Ordering printer supplies on page 8 2 for ordering information Caution Tektronix Phaser 380 ColorStix ink is formulated specifically for use with the Phaser 380 printer To avoid damaging the printhead only use Phaser 380 ColorStix solid ink sticks 1 Open the top cover A color coded label inside the top cover corresponds to the color of each ink loading bin 2 Drop the appropriate color Phaser 380 ColorStix ink sticks into each ink loading bin Ink sticks are uniquely shaped to fit into the correct ink loading bin Add up to three ink sticks for each color 9662 09 3 After loading the colored ink sticks close the top cover Note To ensure optimum printing performance and best ink economy leave the printer turned
190. sing PC NFS 6 23 If you can t print from Windows to an LPT port 6 23 Windows 3 1 6 23 Windows 95 6 24 Check the printer s language mode 6 25 PostScript printing errors 6 26 Using a PostScript error handler 6 27 Fixing timeout problems in Windows 6 28 Windows timeout From Windows 3 1 6 28 Windows timeout From Windows 95 6 28 Windows timeout From DOS and Windows 3 1 6 29 Printer s timeout 6 29 Printed colors are not what you expected 6 31 In general 6 31 Printing PANTONE Colors 6 32 Blue colors look too purple 6 32 Using the Tektronix halftone screens 6 33 Macintosh users 6 33 PC and workstation users 6 34 xii Phaser 380 Color Printer Selecting page sizes in Windows applications 6 35 Windows 3 1 6 35 Windows 95 6 36 Fonts printing incorrectly from Windows 6 37 Sharing the printer ona network 6 38 Driver utility files and front panel interactions 6 38 If the LaserWriter Utility does not work 6 39 Using the Front Panel Front panel overview 7 1 Front panel indicators 7 1 Front panel buttons 7 2 Two line display 7 3 Enabling and disabling the front panel menu 7 4 Front panel menu map 7 5 Printer Help Pages 7 6 Menu Map 7 6 Configuration Page 7 6 Startup Page 7 6 Demonstration Page 7 7 RGB and CMYK Color Samplers 7 7 Printer standby modes 7 8 Selecting the cleaning page source 7 9 User Manual xiii xiv Supplies Accessories and Expanding Your Printer Tektronix supplies the mark of quality 8 1 Customizing your
191. stalled automatically with Easy Install Refer to the instructions on installing the printer s software Once the file is installed open the File menu choose Export and select PhaserPrint to make printing selections Refer to the on line manuals on the printer s CD ROM for details on using the PhaserPrint software plug in Pantone If you are using an application that produces PANTONE Colors see the on line manual on the printer s CD ROM for information on color library files available for specific applications Other applications To use the printer with Adobe PageMaker or Macromedia FreeHand and other applications use the installer application on the printer s CD ROM or diskettes to install the PPD printer description files Refer to the instructions on installing the printer s software Once the files are installed you can use them to set up a PPD driven printer driver such as the Apple LaserWriter 8 3 4 or AdobePS 4 for your printer User Manual 3 23 3 Printing Basics Selecting print features This printer supports several ways to select print features m Through a supported printer driver recommended Use these selections to override the settings on the printer s front panel From the printer s front panel Use these settings only when printing from a non supported driver m Using PhaserLink software If your network is running TCP IP and you have a World Wide Web browser you can use this browser to
192. stic bag while transporting it Caution To avoid damaging your printer and invalidating your printer s warranty remove the maintenance tray before moving the printer Always store a used maintenance tray in a leak proof package When handling the maintenance tray keep it level Never ship a partially used maintenance tray Contact with the drum fluid poses no known health risk Refer to MSDS for silicone oil on page 9 6 for more information 5 54 Phaser 380 Color Printer Caring for Your Printer 5 Locking the transit restraint Refer to the following illustration while performing these steps 1 When the printer displays the Ready message or the printer s name power it down using the rear panel On Off switch The printer places the printhead in the locking position Caution To avoid damaging the printer s internal components always turn the printer power off and lock the transit restraint before moving the printer Failure to do so may result in damage to the printer s internal components and may invalidate your printer s warranty 2 Locate the transit restraint on the right side of the printer and insert a coin into the transit restraint slot 9662 49 3 While pressing inward with medium pressure turn the transit restraint slot in a clockwise direction to lock the printhead in position The lock button is recessed from the side of the printer when fully engaged User Manual 5 55 5 Caring for Your Pr
193. sure Guidelines No special protection indicated when used as intended TLV PEL None established Section IX Physical and chemical properties Appearance Waxy solid Black blue red or yellow in color Odor None Solubility Not water soluble Section X Stability and reactivity Stability Stable Incompatibility With Other Materials None Hazardous Polymerization Will not occur 9 4 Phaser 380 Color Printer Regulatory Information and Specifications 9 Section XI Toxicological information Toxicity Non toxic orally Irritation Not an irritant based on standard tests Sensitization Not a sensitizer based on standard tests Carcinogenicity Components or product not listed by IARC NTP or OSHA Section XII Ecological information No known impact Section XIII Disposal considerations These products are not a hazardous waste as specified in 40CFR 261 Dispose in accordance with all Federal State and Local regulations Section XIV Transport information D O T Not regulated NMFC 101720 Sub 3 Ink Printing N O I Class 55 Section XV Regulatory information TSCA All components of these inks are listed in the Toxic Substances Control Act inventory as verified by our suppliers SARA Not reportable RCRA TCLP below hazardous waste levels set by EPA CERCLA No reportable quantity for this material California Prop 65 Not listed Section XVI Other information Original prepar
194. t ink loading bin 9662 09 3 After loading the appropriate color ink stick a front panel message directs you to close the top cover 5 2 Phaser 380 Color Printer Ink handling tips Caring for Your Printer 5 The print quality setting and ink coverage per print affect the printer s ink consumption To reorder additional ink sticks contact your local dealer or in the United States call Tektronix at 1 800 835 6100 to locate a dealer near you Printer ink sticks 016 1540 00 Phaser 380 ColorStix solid ink 2 Black sticks 016 1541 00 Phaser 380 ColorStix solid ink 2 Cyan sticks 016 1542 00 Phaser 380 ColorStix solid ink 2 Magenta sticks 016 1543 00 Phaser 380 ColorStix solid ink 2 Yellow sticks m Phaser 380 printer ColorStix ink is formulated specifically for use with the Phaser 380 printer Only Tektronix ColorStix ink is certified for PANTONE Color matching m To ensure optimum print quality and best performance leave the printer turned on overnight and during weekends This reduces cleaning cycles which consume ink m Keep ink sticks clean by storing them in their original containers until you are ready to use them The ColorStix ink sticks may break if dropped handle them with care Caution Use only Phaser 380 ColorStix ink sticks The Phaser 380 printer cannot be used with solid ink ColorStix ink sticks intended for other Phaser printers Do not load used ink into the printer Reus
195. t print or paper feed operation m OK Accepts the selected value 2 C O O C 1 2 3 4 9662 53 7 2 Phaser 380 Color Printer Two line display Using the Front Panel The two lines of the display have the following functions Line 1 Displays status messages such as Ready Printing or the printer s name Displays operation errors and warnings such as Out Of Ink m Displays the names of menus and parameters you can set Line 2 m Displays button labels such as lt for previous gt for next Info for displaying printer information Menu for access to a menu of selections Clean for access to cleaning menus and Print and OK to make selections i eee Up ean Info Clean Cy Power Menu gt X Eror O0 0O 0O O 9662 54 Refer to Front panel messages on page 6 4 for a description of the front panel messages For a roadmap to the front panel menu selections refer to Front panel menu map on page 7 5 User Manual 7 3 7 7 Using the Front Panel Enabling and disabling the front panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility file In this protected mode you can print the pages in the Help Pages menu but cannot modify any settings in the rest of the menu For more information on enabling and disabling the front panel menu refer to the printer s CD ROM or the World Wide Web Whe
196. te Printer dialog box under Driver select Other the Install Driver dialog box appears 9 Type in the drive for the printer s CD ROM or diskette for example D and click OK 10 In the Select Driver dialog box under Printer Driver select your Phaser 380 printer and click OK m Tektronix Phaser 380 Extended Extended Features option Tektronix Phaser 380 standard printer configuration If you are not sure which version of the printer you have check the printer s startup page for Extended Features Yes or No 11 In the Create Printer dialog box select a local printer port or follow the instructions below for a network port LPR port for TCP IP setup instructions AppleTalk port setup instructions 1 Inthe Print Destinations dialog box under Available Print Monitors select LPR Port and click OK the Add LPR compatible printer dialog box appears 2 For Name or address of server providing Ipd type your printer s IP address or Host name if known to the network Note The printer s IP address may be available on the printer s Configuration Page If not ask your network administrator 3 For Name of printer or print queue on that server type in one of the following use uppercase letters m PS or PostScript m AUTO for automatic selection 4 Click OK 5 Continue with the instructions in Step 12 1 Inthe Print Destinations dialog box under Available Print Monitors select AppleTalk Pri
197. ter ink smears cleaning 5 43 identifying 5 16 media feed rollers 5 28 preventing 6 19 installers Macintosh using 2 47 PC using 2 31 installing ink 2 13 Lower Paper Tray Assembly 2 8 maintenance tray 2 11 printer setup 2 1 inventory printer 2 2 isopropyl alcohol 5 15 J job pipelining 1 2 L label stock supported 3 28 language modes checking 6 25 languages default 3 45 front panel 2 29 printer 1 2 LaserWriter 8 x driver using 2 48 leave printer on 2 27 letterhead loading 3 38 manual feed orientation 3 42 running a test sheet 3 38 light or missing stripes cleaning 5 17 identifying 5 17 line voltage selection 5 56 LocalTalk serial connection 2 22 locking front panel menus 7 4 locking the transit restraint 5 55 Lower Paper Tray Assembly filllabel 3 35 installing tray 2 8 loading tray 2 16 paper only 2 14 paper tray order numbers 8 5 LPT port problems 6 23 Macintosh printer driver Page Setup dialog box 3 18 Print dialog box 3 18 selecting printer in Chooser 2 48 TekColor Options dialog box 3 18 Macintosh utility files CMYK Sampler 4 10 HSB Sampler 4 10 RGB Sampler 4 10 Setscreen Patch 6 33 maintenance cleaning page 5 13 cleaning the printer 5 16 maintenance tray installing 2 11 location 2 11 order number 5 7 replacing 5 7 warm up noises 2 11 when to reorder 2 11 maintenance schedule 5 1 manual feed duplexing orientation 3 42 letterhead 3 42 paper jam message 3 43
198. ter Insert a wide flat blade screwdriver or large coin into the lock slot 3 While pushing inward with slight pressure turn the lock button counterclockwise until it springs out flush with the side of the printer 9662 06 Caution Ifyou move or ship the printer be sure to lock the transit restraint to protect the printhead from damage Refer to Moving your printer on page 5 53 for more information 2 26 Phaser 380 Color Printer Getting Set Up 2 As the printer warms up The first time you turn your printer on it will take about 20 minutes to warm up The printer s front panel displays a percentage value to indicate its progress The warm up cycle is complete when the front panel displays 100 As the printer initializes you will hear a series of start up noises that are normal and are not an indication of problems with the printer During warm up the printer outputs a cleaning page as part of its initialization The printer is available for printing when it displays Ready or the printer s name Turning off the Startup Page After the printer has warmed up it automatically prints a Startup Page If you want to turn off the Startup Page you can do so through the front panel Refer to Front panel overview on page 7 1 for instructions on using the front panel You can also control the Startup Page through a utility file provided on the printer s CD ROM or through your World Wide Web browser Refer to
199. ter is shipped with a warranty registration card 1 Find the registration card that is appropriate for you U S or international versions 2 Fill out the registration card and mail it By registering your printer with Tektronix you are validating the product warranty and you are ensuring that you will be sent information about upgrades services and accessories as they becomes available Removing the packing material Remove the packing materials and plastic bag surrounding the printer The Phaser 380 Color Printer Quick Reference Guide contains detailed illustrations that show unpacking procedures Note Save all boxes and packing material in case you need to ship the printer later User Manual 2 7 2 Getting Set Up Installing the optional Lower Paper Tray Assembly A Lower Paper Tray Assembly for paper printing is available as an option Use Tektronix order number Z380LTA Caution To avoid damage let the printer cool down for at least 45 minutes before you begin installing a Lower Paper Tray Assembly This provides sufficient time for the melted ink to solidify The Lower Paper Tray Assembly uses a universal tray with a capacity of 250 sheets of paper The lower tray does not support printing of transparencies The Transparency Paper switch on the side of the media tray is ignored when the universal tray is installed in the Lower Paper Tray Assembly Warning The printer is not permanently attached to the Lower Paper T
200. tes and uses radio frequency energy If it is not installed and used properly in strict accordance with Tektronix instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B verified digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Warning Changes or modifications not expressly approved by Tektronix can affect emission compliance and could void the user s authority to operate this product To ensure emission compliance use shielded interface cables 9 2 Phaser 380 Color Printer Regulatory Information and Specifications 9 Material Safety Data Sheets Proper management of environmental resources protects the well being of our employees customers shareholders and the communities we are a part of worldwide Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws regulations and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate Tektronix Inc is complying with government regulations by providing Material Sa
201. the mains Keep the power cord accessible for removal in case of an emergency Safety instructions Read all installation instructions carefully before you plug the product into a power source Terms on product CAUTION A personal injury hazard exists that may not be apparent For example a panel may cover the hazardous area Also applies to a hazard to property including the product itself DANGER A personal injury hazard exists in the area where you see the sign Care of product Disconnect the power plug by pulling the plug not the cord Disconnect the power plug if the power cord or plug is frayed or otherwise damaged if you spill anything into the case if product is exposed to any excess moisture if product is dropped or damaged if you suspect that the product needs servicing or repair and whenever you clean the product Ground the product Plug the three wire power cord with grounding prong into grounded AC outlets only If necessary contact a licensed electrician to install a properly grounded outlet Symbols as marked on product DANGER high voltage il Protective ground earth terminal Use caution Refer to the manual s for information A WARNING If the product loses the ground connection usage of knobs and controls and other conductive parts can cause an electrical shock Electrical product may be hazardous if misused Contents 1 Introduction Overview 1 1 Information roadmap 1 4 User Manual 1
202. the CD ROM or the PhaserShare Network Cards and Software System Administrator Manual respectively for information on utility files and web browsers Front panel controls When you first turn on the printer the Power and Error indicators on the front panel are lighted The printer takes about 20 minutes to completely warm up During the warm up cycle the Error indicator goes out the Power indicator flashes and the front panel displays a series of Warming up messages User Manual 2 27 2 Getting Set Up Status messages such as Warming Up appear on the top line of the display Button labels such as Info Clean and Menu appear on the lower line of the display Button labels identify a function for the corresponding button located under the label For example to access other menus press the button located under the word Menu Ready Power Info Clean Menu x Error o a g Exit 9662 19 Accessing the front panel menu 2 28 With default settings you access the front panel menu by pressing the Menu button System administrators may choose to limit access to front panel menus requiring users to know a two button combination to gain full access to menus Refer to Enabling and disabling the front panel menu on page 7 4 for more information Phaser 380 Color Printer Getting Set Up 2 Selecting a language for the front panel Messages that appear in the front panel window are in English b
203. the transparency media resulting in poor print quality Handle transparencies by the edges and with both hands to avoid fingerprints and creases which can result in poor print quality To avoid having the transparencies stick together gently fan the media before loading it into the media tray Place slip sheets between printed transparencies or use a protective cover to prevent contact between transparencies If your transparency prints have slightly darker bands running the length of the print you may need to clean the media feed rollers Refer to Cleaning for ink smears and transfix problems internal paper path on page 5 41 Select the Standard print quality mode in the printer driver for the fastest color printing of transparencies Use the Enhanced 600 x 300 print quality mode Extended Features option to produce transparencies with the most vibrant colors the smoothest color gradations and color sweeps and the highest durability Use large type on overheads 18 point type or larger works well Use yellow or other light colors for text on solid color backgrounds Do not load transparencies in the Lower Paper Tray Assembly To avoid a jam condition do not re use transparencies that have been fed through the printer once for example after a jam 3 40 Phaser 380 Color Printer Printing Basics Manual feed printing 1 es 3 Select Manual Feed from a supported printer driver Click on the Print butt
204. ties gt Options Printer features gt Advanced tab z None M SNAR Press Printer Features Color Correction Printer features m Vivid Color m Toyo Color Color Correction default m DIC Correction i Simulate m FujiProof ae m Monochrome m SNORRES m Use Printer m Euroscale Setting Press m Commercial Press Media size Paper tab Printers Properties Print i i m Executive E Personal Env Paper Size a arp tab f Gor m Letter m 10 Envelope Paper Size Paper Size Advanced tab m Legal m ISO B4 B5 B6 T a narouiput m Tabloid m C6 Envelope Paper Size E A A4 A5 m DL Envelope Tabloid Extra m Custom Media trays Paper tab Printers Properties Print Paper Source Setup gt Paper tab Properties r pea eel Paper Source Paper Source Advanced tab m Lower m Manual Paper Paper output m Paper Manual Paper Source Transparency Quick Collate Features tab Printers Properties Print m On Quick Collate Setup Device Options tab Properties Off gt Options Printer features Advanced tab Quick Collate Printer features Quick Collate Printer Features gt Image Smoothing Check Print Features tab Printers Properties Print m On Check Print Setup Device Options tab Properties Options Printer features gt Advanced tab E Off Printer Features Check Print Printer features Check Print Check Print Image Smoothing Features tab Printers
205. ting 6 36 Windows 95 1 Click the Start icon in the taskbar on your computer screen a menu appears 2 Move the cursor over Settings another menu appears 3 In the menu click Printers the Printers window appears 4 In the Printers window select the Phaser 380 printer icon then select Properties from the File menu 5 Click the Paper tab 6 Choose your page size and click OK 7 Return to your application Phaser 380 Color Printer Troubleshooting 6 Fonts printing incorrectly from Windows If fonts are printing incorrectly from Windows make sure you installed the correct printer with either the Tektronix driver for Windows 3 1 or with the Windows 95 PostScript driver m Ifyou have the standard version of the printer you should have installed Tektronix Phaser 380 m If you have the printer s Extended Features option you should have installed Tektronix Phaser 380 Extended for Windows to recognize and use all of the printer s fonts If you select Tektronix Phaser 380 Extended and you have only the standard version of the printer with 39 fonts any of the additional fonts selected within an application are printed in the Courier typeface If you are not sure which version of the printer you have print a copy of the printer s Startup Page The standard configuration has 39 fonts and 16 Mbytes of memory the Extended Features option has 69 fonts and 48 Mbytes of memory Refer to Printing Help Pages from
206. ting 4 8 Vivid Color blue 4 6 Index 2 Phaser 380 Color Printer ColorStix ink sticks adding 5 2 order numbers 5 3 precautions 5 3 Commercial Press color correction description 4 7 Macintosh printer driver 3 18 communication ports 3 6 Configuration Page enabling and disabling 7 6 printing 2 30 Confirmbutton 7 2 Connect dialog box 6 13 connections before powering on 2 20 parallel cable 2 23 parallel port 2 23 PhaserShare network ports 2 22 SCSI port 2 24 correcting printed colors 4 3 D demonstration pages printing 2 30 desktop printers QuickDraw GX creating 2 50 printing from 3 19 diskettes drivers 2 1 utilities 2 1 display colors simulating 4 6 DOS printing from 3 15 drivers installing Macintosh 2 48 QuickDraw GX 2 50 drivers cont d using Macintosh 3 18 Windows 3 1 3 10 Windows 95 3 4 drum fluid cleaning 5 46 precaution 5 9 stains in clothing 5 50 duplexing manual feed orientation 3 42 manual feed overview 3 44 E emissions 9 9 emptying the waste liner 5 4 enable disable Configuration Page 7 6 enable disable Startup Page 7 6 Energy Star power requirements 9 9 standby mode description 7 8 Enhanced 600 x 300 print mode 3 26 envelopes manual feed sizes 3 31 error codes and messages 6 4 Error indicator 2 27 errors PostScript 6 26 Ethernet network problems 6 12 PhaserShare card and protocols 2 21 EuroHAL automated fax system 6 3 Euroscale Press color correction description 4 7 Macintosh
207. tion in the print dialog box m Macintosh users Use a supported color PostScript printer driver and the Phaser 380 printer s PPD file Select Color Grayscale in the Print Options dialog box Refer to Printing from a Macintosh on page 3 16 for more details on how to print from a Macintosh m You may need to install application related files such as a PDF file for QuarkXPress PC Users Refer to PC Windows software on page 2 31 for information Macintosh Users Refer to Macintosh software on page 2 46 for information m You may have incorrectly sent the Monochrome TekColor color correction utility file to the printer or changed the correction to Monochrome from the front panel User Manual 6 11 6 Troubleshooting 6 12 Network problems Symptom Solution The printer doesn t m Always make network connections before turning on appear in the Chooser the printer Turn the printer off wait at least 15 seconds on a Macintosh and turn the printer s power on again m Check the termination refer to the documentation for your network adapter or connector for information on termination m Check the configuration page to get the zone name and printer name Refer to Printer Help Pages on page 7 6 Make sure that the correct zone and printer name have been selected in the Chooser m f you have changed the printer s name did you make it a unique name not the same as any other printer in the zone
208. tix ink sticks See Interface cables and adapters on page 8 3 for additional information on interface cables and adapters 2 2 Phaser 380 Color Printer Getting Set Up 2 9662 01 2 3 User Manual 2 Getting Set Up Optional accessories 2 4 When you order one of the printer s optional accessories each is shipped separately 1 PhaserShare network card recommended A PhaserShare network interface card provides Ethernet Token Ring or LocalTalk serial connectivity to PCs Macintosh computers and UNIX and VMS workstations Lower Paper Tray Assembly recommended With a 250 sheet capacity paper only the Lower Paper Tray Assembly adds dual tray printing capability to your printer This is especially useful if you commonly print on different sizes or types of media For example you might want to print on transparencies letterhead label media or Tabloid Maximum size media from the upper tray and use the lower tray for printing on an alternate size of paper such as Letter size Printer Station recommended The Printer Station is designed to safely support the weight of the Phaser 380 color printer 100 kg 220 lbs and the printer s Lower Paper Tray Assembly 36 8 kg 81 lbs Adding a Printer Station to the printer raises it to a comfortable operating height while providing a convenient location to store the printer s supplies The Printer Station features hinged doors a removable drawer and lo
209. to the following information provided or the supplies information sheet that was shipped with the printer and contact your local dealer or Tektronix office In the United States call Tektronix at 1 800 835 6100 User Manual 8 1 8 Supplies Accessories and Expanding Your Printer Ordering printer supplies For a complete list of printer supplies refer to the supplies information sheet that was shipped with the printer and contact your local dealer or in the United States call Tektronix at 1 800 835 6100 Printer supplies and accessories Order number Description 016 1540 00 Phaser 380 ColorStix Solid Ink 2 Black sticks 016 1541 00 Phaser 380 ColorStix Solid Ink 2 Cyan sticks 016 1542 00 Phaser 380 ColorStix Solid Ink 2 Magenta sticks 016 1543 00 Phaser 380 ColorStix Solid Ink 2 Yellow sticks 016 1554 00 A size Tektronix transparency 50sheets 016 1555 00 A4 size Tektronix transparency 50 sheets 016 1567 00 Tabloid Maximum size Tektronix transparency 50 sheets 016 1130 00 Transparency sleeves A size 3 hole open on 2 ends 50 per pack 016 1194 00 Transparency pockets A size 3 hole open on 1 end 50 per pack 016 1255 00 Tabloid Maximum size Tektronix paper 250 sheets 176 g m Cover 65 Ibs 016 1254 00 Tabloid Maximum size Tektronix paper 500 sheets 99 g m Bond 24 Ibs 016 1139 00 Tabloid size Tektronix paper 500 sheet
210. u selected in the driver s Details tab Make sure that the correct port is selected in the driver s Details tab If the error message Windows Header has not been downloaded to the printer appears on your computer screen click the PostScript tab and click one of the options for PostScript Header Refer to Using the AdobePS 4 and Microsoft drivers with Windows 95 on page 3 4 for details on the PostScript tab 6 22 Phaser 380 Color Printer Troubleshooting 6 If you are using PC NFS If you have PC NFS Personal Computer Network File System software installed on your computer you need to make the following selection in the Network Options dialog box 1 From the Main window double click the Print Manager icon 2 From the Options menu in the Print Manager select Network Settings 3 In the Network Options dialog box uncheck the Print Net Jobs Direct box 4 Click OK If you can t print from Windows to an LPT port Load the PostScript error handler utility refer to Using a PostScript error handler on page 6 27 for details Windows 3 1 If your printer is connected through an LPT parallel port and your document doesn t print try the following 1 Double click the Printers icon in the Control Panel 2 Inthe Printers dialog box choose your printer from the list of installed printers 3 Click the Connect button the Connect dialog box appears 4 Refer to Fixing timeout problems in
211. uctions on printing a Configuration Page Interface Select Then do the following Parallel LPTx Go to Step 6 Serial COMx Go to Step 6 Network Network port 1 Click the Network button to open LPTx or COMx the Printers Network Connections dialog box 2 Fill in each item based on your configuration then click OK Refer to your Microsoft Windows documentation for details or ask your network administrator for help You can use CONNECT TO FILE to save a document as a PostScript file instead of sending it to the printer For more information see your Microsoft Windows documentation Phaser 380 Color Printer Note Printing Basics 3 Set the Timeouts These options regulate your computer s communications with its printer ports m Device Not Selected Type a value in this text box to change the number of seconds Windows waits before notifying you that a printer is off line The default is 15 seconds and is recommended m Transmission Retry On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely downloaded to the printer To avoid these unnecessary timeouts set this option to a larger value such as 850 seconds 14 minutes 10 seconds Type a value between 45 and 850 in this text box the Windows default setting is 45 seconds Click OK to return to the Printers dialog box then click the Setup button A dialog box appears
212. uick Collate option m Previewing with Check Print m Using Image Smoothing m Printing Color Control Strip User Manual 4 1 4 Printing Beyond the Basics Working with color Whether you are producing color reports memos graphs charts overhead transparencies for presentations color handouts or design comps there are a few things to keep in mind when using color m A large area of color looks more saturated brighter than a small area of the same color A color looks brighter against a dark background than it does against a white background m Colors look different due to the background color or to the surrounding colors m The appearance of a color varies with the type and amount of light for example fluorescent lighting versus sunlight General guidelines m Keep a document or design simple and consistent m Select colors that look good together and that reinforce your message m Check your application for standard palettes to get you started m Use a color scheme of five or six shades and in a series of images use the colors in a consistent manner throughout the series m Use color to highlight the most important information such as a bar or pie segment in a chart or graph m Use color to show relationships between objects such as a range of values Objects with a similar meaning or value should be in similar colors m Use color as graphic elements in the design of newsletters logos and bro
213. view printer status and select printer features Refer to the PhaserShare Status Software User Manual for complete information m Sending PostScript utility files to the printer Use these settings only when printing from a non supported driver You can find detailed information on the printer s CD ROM and the Phaser 380 printer s web page http www tek com Color_Printers userdoc introduction html 3 24 Phaser 380 Color Printer Printing Basics 3 Print features quick reference Printer s front panel Feature Feature Front Panel descriptions Print quality modes m Fast Color m Standard m Enhanced 600 x 300 Print Quality Menu See page 3 26 Color correction None Vivid Color Display SWOP Press SNAP Press Euroscale Press Commercial Press Toyo DIC FujiProof Monochrome TekColor Correction Menu See page 3 27 Media size m Executive Letter A4 m Legal Tabloid A3 m Tabloid Maximum ee not appli page 3 33 cable determined by media tray Media tray selection m AutoSelect Media Tray Upper Lower Paper m Transparency See Printer Defaults Menu page 3 35 Default Tray Menu Quick Collate See not applicable page 4 13 Check Print See Printer Defaults Menu m Enabled page 4 15 Check Print m Disabled Check Print Timeout Image Smoothing m On m Off See Printer Defaults Menu age 4 17 pag Image Smoothing Only
214. w 5 1 Adding ink 5 2 Ink handling tips 5 3 Emptying the waste liner A 5 4 Replacing the maintenance tray B 5 7 Replacing the media tray separator pad 5 10 Cleaning the printer 5 13 Cleaning pages 5 13 Cleaning supplies 5 14 Reordering cleaning kit supplies 5 14 Using isopropyl alcohol 5 15 Identifying cleaning procedures 5 16 Cleaning for light stripes printhead 5 17 Cleaning for upper tray jams media pick roller 5 20 Cleaning the upper pick roller manually 5 24 Cleaning for jams and ink smears media feed rollers 5 28 Cleaning for lower tray jams paper pick roller 5 34 Cleaning the lower paper pick roller manually 5 38 Cleaning for lower tray jams paper feed rollers 5 39 Cleaning for ink smears and transfix problems internal paper path 5 41 Cleaning for ink smears paper exit path 5 43 Cleaning the maintenance tray blade optional 5 49 Moving your printer 5 53 Waiting 30 minutes before moving 5 53 Removing the maintenance tray B 5 54 Locking the transit restraint 5 55 Changing line voltage 5 56 User Manual xi 6 Troubleshooting If you need help 6 1 Receiving email update notices 6 2 Using the automated fax systems 6 3 Front panel messages 6 4 Problems and solutions 6 8 All about mediajams 6 17 Locating jammed media 6 18 Removing jammed media 6 19 If your file doesn t print 6 21 General things to check for 6 21 Macintosh users 6 21 Windows users general 6 22 Windows 3 1 users 6 22 Windows 95 users 6 22 If you are u
215. with 600 x 300 dpi resolution print quality by ordering the Z380FX upgrade Refer to Extended Features upgrade on page 8 4 for more information 8 6 Phaser 380 Color Printer Supplies Accessories and Expanding Your Printer 8 PhaserShare network cards recommended Tektronix PhaserShare network cards offer high performance network connectivity for your color printer PhaserShare network cards can be easily installed in your printer Order number Description Z350FP1 Adds Ethernet interface includes support for Novell NetWare EtherTalk TCP IP Telnet and FTP Z350FP3 Adds LocalTalk Serial interface Z350FP4 Adds Token Ring interface includes support for Novell NetWare TokenTalk TCP IP Telnet and FTP Benefits of networking the printer Adding a PhaserShare network card to your printer makes it an efficient sharable printing resource in network environments Network connections such as Ethernet offer significant speed improvements compared to the standard parallel communication connection Several varieties of PhaserShare cards allow the printer to be seamlessly integrated into popular network configurations All ports and protocols are simultaneously active allowing the printer to be used in mixed environments User Manual 8 7 8 Supplies Accessories and Expanding Your Printer Phaser Copystation The Phaser Copystation adds easy to use walk up color copying capability to the Phaser 380 Color P
216. y default To change the language to Spanish French German Italian or Japanese follow these steps 1 When the printer is on and Ready or the printer s name appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu Using the left lt or right gt arrow buttons scroll through the selections until the following message appears Language lt gt Menu Press the Menu button to access language selections The printer displays the following message Language English lt gt OK where the asterisk indicates the currently selected language Using the left or right arrow buttons scroll through the language selections until you reach the appropriate setting Press the OK button to confirm your language selection Return to the top level of the menu by pressing the Exit button until the printer displays the Ready message User Manual 2 29 2 Getting Set Up Help Pages overview The printer has several Help Pages that you can print to learn more about the printer s operation and configuration Refer to Printer Help Pages on page 7 6 for a detailed list of available Help Pages You can print the Help Pages from the front panel refer to the instructions below You can also print Help Pages using your World Wide Web browser refer to the PhaserShare Status Software User Manual for information Printing Help Pages from the
217. y the excess ink from the waste liner when a front panel message tells you that the waste liner is full or anytime you remove the maintenance tray Replacing the maintenance tray Replace the maintenance tray when a front panel message indicates that the maintenance tray is low Replacing the media tray separator pad Replace the media tray separator pad when you begin to notice a wear pattern on the pad and media mispicks become frequent Cleaning the printer Describes how to clean the printer to solve specific print problems light stripes or missing colors ink smears on prints and problems picking paper or transparencies from the media tray Moving the printer Describes the steps you must take to properly move the printer from one location to another User Manual 5 1 5 Caring for Your Printer Adding ink Approximate time to complete 1 minute The printer uses Phaser 380 ColorStix solid ink sticks The front panel displays a message telling you when the printer is low on ink giving you time to reorder When the printer is out of ink it displays an Out of Ink message Add up to three ink sticks of each color to the printer before continuing to print 1 Open the top cover A color coded label inside the top cover corresponds to the color of each ink loading bin 2 Drop the appropriate color Phaser 380 ColorStix ink stick into the ink loading bin that appears low Each ink stick is uniquely shaped to fit into the correc

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