RMS Connect (LYRA) User Manual
Contents
1. Select All Add note to selected RAIs a Status x 1 Displaying items 1 193 of 193 Id Y Location y Doctor Y Referring g Supervising Patient g DOB vy Crested By Y Created On Y Age Y Reasons 7 Comments g Last Note By 7 LastNoteOn y Att y Status 7 v Status Answered ING MISSI GENERIC TESTLN POE EERIE Vi 9664 MEMORIAL TESTFN ainbakj 5 15 50 llak 1 3 13 pak IEE PESC FRIEE j 1 27115 Answered MCCARTHY s days PHYSICIAN DR THOMPSON TRA 87UE2 HOSP TESTMN ATTESTATION PLEASE PROVIDE CAE FRISHMAN LORINE N 883 CODING MISSING DICTATED REPORT F 9746 MEMORIAL 8 10 61 lake 1 24 13 jvazquez 1 27 15 Qs Answered O nae CHERLYN GOLLER days EXAM FOR MISSING EXAM DOCUMENTATION FRISHMAN JAMISON B 773 copine missing PLEASE PROVIDE F 10153 MEMORIAL 5 28 92 Make 5 14 13 7 MISSING EXAM jvazquez 1 27115 Answered a CHERLYN NICOLOSI days EXAM HOSP DOCUMENTATION GENERIC PLEASE PROVIDE PA Vi 941g memorial PINKNEY commie 7 2479 ilak 9 27 12 a OTER PLEASE PATEL DIGITAL j 1 27 15 Q Answered f i y y V J d f DELOIS MD BINKLEY days SEE COMMENTS TETERE d HOSP SIGNATURE Updated July 2015 4 Customize View Generic Radiology Assoc of NY You may set options here to overnde the defaults for this practice only ie a Column Default Visibility Custom Visibility Group By Location Doctor Referring Doctor Supemising Doctor Patient DOB MRN ccession Number 5 Balance ves ves2. No E es insurance Created By 6 Created On Age Reasons Reason Type Comments Last Note By 5 Last Note On 5 Last Note Has Attachments z 5 All Notes 4 t a A S A G e a a E 5 ba 5 Status z 5 Reset to Defaults No sorting No grouping Apply Figure 5 2 4 SORTING OF RAI SUMMARY VIEW Default RAI summary view is sorted first by age and then last web entered notes date if no customization is setup All the fields can be manually sorted by clicking on the header of any column Please reference section 2 3 on how to customize RAI summary view at user level 2 5 FILTERING OF RAI SUMMARY VIEW RAI summary view can also be filtered in each column Click on the hour glasses of any column and click on the drop down list of the filters Filter can be customized by the user by selecting is equal to not equal to starts with contains does not contain and end with logics User can combine filters and sorting to get the wanted result Total number of the results will be showing at the right bottom of the summary review table 2 6 GROUPING OF RAI SUMMARY VIEW RAI summary view can also be grouped by column Drag the column header and drop it at the top to group by that column In the example below figure 6 RAI summary result view is grouped by location first and then by doctor To remove the grouping please click on x of the grouping colum
3. RAI SUMMARY VIEW Client users will not be able to see summary items with Answered status after the listing is refreshed Closed RAI items will not be showing in summary view However user is able to view a closed RAI item by searching RAI Id Status of a closed RAI item will be highlighted in red in detail view User is not able to upload documents or enter notes for a closed RAI item When no RAI summary records are returned from a platform call alert banner with message No open RAIs are currently available for you on the practice will be shown CUSTOMIZE RAI SUMMARY VIEW AND EXPORT DATA IN RAI MODULE Lyra users are able to choose RAI columns and customize their RAI summary view Click on the Customize button to customize the RAI summary view figure 4 5 Default Visibility shows the practice default if one exists otherwise it shows the global default Click on Reset to Default to reset all customized view to the practice global default settings Click on Show Hide for each RAI data element to choose the Custom Visibility for the user A column can be used for a default sort order or grouping if it s selected in Sort On or Group By Choose Yes No for each column in the Export column to specify which RAI data element to be exported Lyra Test RAI Notes Home Generic Radiology Assoc of NY TEST RAI Notes Show Id All doctors gt All locations 7 Refresh View
4. 1 e Medical reports will be showing in Medical Reports section if applicable B Detail 6023 BRIAN S TURCOTTE Print Close This is a test document doc LYRA Temp xls catducks jpg CatArt Caanan jpg CatArt Caanan Annotated png test txt test txt txt test txt test txt Test txt test txt LYRA TestDoc pdf gt ae 10 if oy ANOTHER TEST DOCUMENT lt x Figure 10 A Detail 6023 BRIAN S TURCOTTE A Print cos E This is a test document doc LYRA Temp xls catducks jpg CatArt Caanan jpg CatAr Caanan Annotated png test txt test txt ot test txt test tt Test txt test tt LYRA TestDoc pdf Opening 6023 This is a test document doc ASIS ATES document doc You have chosen to open U pload Attach ment wi 6023 This is a test document doc which is a Microsoft Word Document 23 5 KB Please be sure that any attachment you upload is for the correct patient from https ndhz3012 mckesson com Attachment size must be less than 4MB What should Firefox do with this fle Open with Microsoft Office Word default Select O Save File 7 C Do this automatically for files like this from now on Notes l Note Fntrv O Figure 11 3 3 UPLOAD ATTACHMENT User is able to upload files to an RAI item from LYRA if user has authority to do so To upload an attachment click on Select button to select the file and then upload All the attachments uploaded through web i
5. 15 11 RAI Reminder Options Generic Radiology Assoc of NY TEST x Your reminders are associated with platform doctor record TESTLN TESTFN TESTMN 0001 Reminder email will be sent to xin sheng mckesson com Delegate email if set must match a registered Lyra Test user Option Default Value Enabled Reminder Frequency Monthly Overdue Age Days 15 days Include Request Summary Delegate Email Address Reset to Defaults 4 2 RA EMAIL REMINDER CONTENT Lyra RAI reminder subscribers will get aggregated email notifications for all RAIs that they have access to based on parameters specified in the practice or user level profile The following screenshot shows the Email reminder that subscribers will get e Provider s name reminder frequency overdue age and the indicator if request summary is included will be displayed for each client that the user has access to e Number of Open Requests Overdue requests and New requests since last reminder will be shown at the top e View in Lyra link will direct the user to log into Lyra for more detail information e If include request summary is set up as Yes RAI id reason status and RAI age will be listed in the email reminder o Requests that are older than the configured overdue age will be highlighted in pink and marked with o New requests added since last update will be highlighted in light blue and also marked with Generic Radi
6. 2 2012 P Ins HORIZON BCBS OF NJ Doctor POINDEXTER THAD MD Accession id 4017274202 S Ins SELF PAY Location GENERIC MEMORIAL HOSP Reason CODING MISSING EXAM Comment PLEASE PROVIDE DICTATED REPORT FOR EXAM DOCUMENTATION Upload Attachment Please be sure that any attachment you upload is for the correct patient Attachment size must be less than 4MB Notes i Date By Note 7 18 2013 tester21 aaa 1 16 2015 jvazquez TC2 Try answered A R 1 27 2015 jvazquez W O Approved Note Entry Enter note below x No Status Change Review Add Note No Status Change 1 Figure 12 Updated July 2015 9 3 6 ADD NOTES TO MULTIPLE RAIS Users may enter notes for multiple RAIs In the Summaries view select multiple RAIs and then click on the Add note to selected RAIs button Figure 13 In the Add Note view either select a predefined note from the drop down list or type the note into the Note Entry field then choose the status to be applied to the updated requests and click the Add Note button to add the note to the selected requests Figure 14 Home Generic Radiology Assoc of NY TEST RAI Notes Summaries Show Id All doctors All locations z Refresh View Select All Add note to selected RAIs 10 a Status x miu t 2 oo Displaying items 1 100 of 177 Id Y Location Y Doctor Y Referring Supervising y Patient 7 DOB y DOS 7 MRN Y A
7. AI status are shown on the header of the detail view Detail 9613 ALEEN CLARKSON Status Answered amp Print ONext xClose a ee Id 9613 Patient id 52123938 Name CLARKSON ALEEN By llake Claim id DOB 2 23 1977 Date 12 19 2012 Service 12 2 2012 P Ins HORIZON BCBS OF NJ Doctor POINDEXTER THAD MD Accession id 4017274202 S Ins SELF PAY Location GENERIC MEMORIAL HOSP Request Reason CODING MISSING EXAM Comment PLEASE PROVIDE DICTATED REPORT FOR EXAM DOCUMENTATION Upload Attachment Please be sure that any attachment you upload is for the correct patient Attachment size must be less than 4MB Notes Date By Note 7 18 2013 tester21 aaa 1 16 2015 jvazquez TC2 Try answered A R 1 27 2015 jJvazquez W O Approved Note Entry Enter note below No Status Change Review Add Note No Status Change Figure 9 Updated July 2015 7 3 2 ATTACHMENTS LYRA allows user to attach supporting documents to individual RAI items All the attachments uploaded through web interface will be displayed in this section e PDF attachment can be viewed in an embedded view Figure 10 e For the other types of documents please click on the attachment a hyper link will be displayed underneath Click on the hyperlink there will be a pop up window displayed asking what program will be used to open the attachment Select the correct program to open the file and click OK attachment will be displayed Figure 1
8. Close Selected Requests Id Patient Reason Comment Status 9609 GARTH SCICCHITANO OTHER PLEASE SEE COMMENTS PLEASE PROVIDE PA TAMAGNI SIGNATURE Answered 9613 ALEEN CLARKSON CODING MISSING EXAM PLEASE PROVIDE DICTATED REPORT FOR EXAM DOCUMENTATION Answered Note Entry Enter note below gt No Status Change Answered Review Pending Add Note No Status Change Figure 14 Updated July 2015 10 4 RAI REMINDER The RAI email reminder feature is to expedite RAI responses and enable McKesson managers to monitor RAI status closely by sending periodic RAI status notifications The RAI email reminder service will send out notification emails to subscribers for all RAIs that they have access to based on parameters specified in the practice or user level profile McKesson managers will perform the initial doctor code setup Subscribers are able to update the subscription configurations at the user level 4 1 USERS DO USER LEVEL CONFIGURATION FOR THE REMINDERS Users are also able to set up RAI reminder configurations by themselves Click on the Reminders button on the RAI summary screen to set the reminders up Note The Reminders button will only be available to the users when a doctor code association has been set up by a manager and reminders have been enabled at practice and user level Lyra Test RAI Notes Home Generic Radiology Assoc of NY TEST RAI Notes Show Id All doctors All locations z
9. LYRA USER MANUAL RAI NOTES MODULE CONTENTS 1 RATS CIE aeina EEE itunes 2 2 RAI SUM mary View siiissiciasshasininisnninneneannisniNe Ee 2 2l RAES A Bere a E A eee ee eee eee re 2 Zo R s m RALSUmMMary VICW sscrss cesestcccscsezazecsestscacesssnaccesscsessaestcscsesnactansestissssunes evemmenapsansistesoestesieieacseieents 4 2 3 Customize RAI Summary View And Export Data In RAI Moqdule ssssssssssssesssressressnssrrssnensnennnes 4 2 4 Sorting of RAI Summary VVC W siesta sisescestet sate retccerlertcionsgstatertteeietsst nen aise etestaeeieteeeieeteeonsecees 5 2 Pilterne of RA SUmMmary VIEW aces ce ee scccate spec crteccacecgectx cones etait pctceteres cuban dastes aa 5 2 6 Grouping of RAL Summary View sestccessesesteseccserscseseieestrcisrnseeresensecee metneneaeieetnevenrienecttetteesnees 5 Ade EPON O RAL D d T T E eee Te 6 3 PAD DCCA VIEW orrsirianieniynnes anin annone y eenaa rinni E NNa Na rnin E NENEA PENE KEENE AENEA NENTEN TNN ENTENTE 7 s DEN N e EE E A A eaeende 7 Dig Aa E e a EE EE 8 S Upload ACON Easier E EE NE E T ENE eee 8 s NO e E E A E A E eee ene 9 Sa NOE Y aa E E OPA NE AEEA AEA A E E E EA EAE T 9 30 AddNotes To Multiple RAIS perinei aaa aana aaia iaai aaii 10 4 FRAG LG Pr saicsaeacceseese caterer cca cca eae NANNES ANNEN EN ANAN EE N ENAEE NA AN ANA EE A AK N EE R A aG 11 4 1 Users do user level configuration for the remindeTS s ssssssssessrrssrrsnrnensnersrrsnrnennnensnrnsrnennnnnns 11 4 2 RAI Email Reminder Conten
10. RIC MEMORIAL HOSP Fj ya E E TELET EE ERME E RODRIGUIZ GAYLORD MD MARIO ona A i LYDIA E MENIFEE 2012 12 27 NICKI PETE 2012 12 31 TWANNA LEMUS 2013 01 01 DONOVAN KINDLA 2012 12 31 WAN NOWAK 2013 01 05 HARLAN ARVIN 2013 01 04 VAr mi 273 273 273 273 269 269 0 00 0 00 0 00 0 00 0 00 0 00 F 2506 HORIZON NJ HEALTH 0 00 4042 AETNA 0 00 1309 HORIZON BCBS OF NJ 0 00 4042 AETNA 0 00 2506 HORIZON NJ HEALTH 0 00 2506 HORIZON NJ HEALTH 0 00 1309 HORIZON BCBS OF NJ INCOMPLETE REPORT Open CODING MISSING EXAM Open INCOMPLETE REPORT Open CODING MISSING TEACHING PHYSICIAN A Open INCOMPLETE REPORT Open CODING MISSING EXAM Open OTHER PLEASE SEE COMMENTS Open Figure 8 3 RAI DETAIL VIEW 3 1 DETAIL VIEW Click on the RAI row to view the detail information of a RAI RAI detail view figure 9 includes RAI claim information patient information service lines request attachments upload files notes display notes entry field Each section can be folded unfolded by clicking on the header of each column e To print RAI Detail Click on Print button at the right top corner of the RAI detail view e To close RAI detail view Click on X Close at the right top or right bottom corner of the RAI detail view e To browse between RAIs Click on Prev and Next buttons to browse between RAIs in detail view e RAI number patient name and R
11. Refresh View Select All Add note to selected RAIS a Status x os 4 N gt Displaying items 1 185 of 185 Id Y Location Y Doctor Y Referring Y Supervising Y Patient Y DOB Y CreatedBy Y CreatedOn Y Age Y Reasons Y Comments Y Last Note By Y Last NoteOn Y Att Y Status Y v Status Answered GENERIC CODING MISSING BENZING JAMIE CARROL 895 PLEASE PROVIDE DR View 9664 MEMORIAL 5 15 50 llake 11313 TEACHING PHYSICIAN Jvazquez 1 27 15 Answer ed NP MCCARTHY days THOMPSON TPA HOSP ATTESTATION GENERIC FRISHMAN 874 PLEASE PROVIDE DICTATED E View 9746 MEMORIAL CHERLYN LORINE N GOLLER 8 10 61 llake 1 24 13 d CODING MISSING EXAM REPORT FOR MISSING EXAM Jvazquez 112715 KNS Answer ed a HOSP es DOCUMENTATION e Enabled RAI reminder will be enabled e Reminder Frequency frequency of the reminder e Overdue Age any RAI that is over the overdue age will be highlighted in pink in the reminder email e Include Request Summary If this option is yes RAI id reason status and age will be included Otherwise only the count of each status will be listed e Delegate Email Address If delegate email address is filled in this field provider s RAI reminder will be copied to the delegate Delegate email has to be a valid Lyra user email address Click on the Reset to Defaults button to reset all the settings back to the global defaults Click on Apply button to save the configuration changes Updated July 20
12. ccession Y Reasons Y Reason Type y Last Note By Last NoteOn Y Att Y Status 7 v Status Answered GENERIC s09 memoria WH CHARD BARTH e141971 1222012 5188178 4017274145 OTHER PLEASE OTHER jvazquez 4 27 2015 Answered v MAC MD SCICCHITANO SEE COMMENTS j GENERIC POINDEXTER ALEEN CODING MISSING 9613 MEMORIAL 2 23 1977 12 2 2012 5212398 4017274202 CODING jvazquez 4 27 2015 Answered THAD MD CLARKSON EXAM HOSP Spies WHICHARD CARLEY OTHER PLEASE i 7 9615 MEMORIAL 7 14 1975 12 2 2012 5184959 4017274152 OTHER jvazquez 4 27 2015 Answered Ww MAC MD CREASMAN SEE COMMENTS HOSP GENERIC OTHER PLEASE 7 U 9622 MEMORIAL 55 3 8 1988 12 8 2012 4852484 4017294028 OTHER jvazquez 4 27 2015 Answered Ed EHLERS SEE COMMENTS HOSP GENERIC V 9620 MEMORIAL JAE AN 5 25 1972 127 2012 4812087 40172968718 OTHER PLEASE OTHER i 4 27 2015 Answered Vv View MD T SEE COMMENTS sar aie HOSP e POLBER GENERIC CODING MISSING PICCONE ALPHONSO A F 9854 MEMORIAL sud ipl 7 18 1950 2 21 2013 4728020 4017644305 SIGNATURE OF CODING jvazquez 4 27 2015 Answered HOSP PERR ns PHYSICIAN ear CODING MISSING BENZING CARROL TEACHING f 9664 MEMORIAL 5 15 1950 12 22 2012 5072409 4017353774 CODING jvazquez 4 27 2015 Answered i JAMIE NP MCCARTHY PHYSICIAN iii ATTESTATION GENERIC a FRISHMAN LORINE N CODING MISSING View 9746 MEMORIAL 8 10 1961 1 6 2013 4795435 4017420523 CODING jvszquez 1 27 2015 yg Answered a REDE CHERLYN GOLLER EXAM Figure 13 Add note x
13. n Please reference section 2 3 on how to customize RAI summary view at user level Updated July 2015 5 Summaries a Location x a Doctor x ld Y Doctor v Location v Doctor 5991 VY Location v Location DEMO MEM HOSP E R v Doctor 3727 v Doctor ALTAMURA RICHARD MD ALTAMURA RICHARD 3816 MD ALTAMURA RICHARD 1 380 MD v Doctor CAMPBELL FRANK MD CAMPBELL FRANK 3800 MD DEMO MEM HOSP E R DEMO MEM HOSP E R DEMO MEM HOSP E R DEMO MEM HOSP E R Y Name Y DOS Y Age Y Charge Y Bal YW Ins ERASMO 1432 195 00 SCHMIDGALL days i BOBBY GARDEN 29 days XAVIER 2217 PARKHURST days SHALONDA 2217 SOLORIO days gegen MORGAN 2217 JORDON days Figure 6 2 7 EXPORT OF RAI DATA VY Reasons MISSING DEMOGRAPHIC MISSING DEMOGRAPHIC MISSING DEMOGRAPHIC MISSING DEMOGRAPHIC MISSING DEMOGRAPHIC VY Status Notes Entered Open Open Notes Entered Open F Users may export RAI items to an Excel spread sheet by clicking Export button Figure 7 8 Users are able to specify which RAI data element to be exported by clicking Customize button as stated in section 2 3 Filter limits do not apply to Excel export All the columns will be exported Lyra Test Home Show Id All doctors Select All Add note to selected RAIs 1 Summaries a Status x 44 gt gt Generic Radiology Assoc of NY TEST RAI Notes All locations Summarie
14. nterface will be displayed in attachments section Figure 12 Status will be automatically changed to Answered after client users entered the notes RAI status will remain the same after internal user uploaded the attachment Updated July 2015 3 4 NOTES All the RAI notes entered through platform and web interface are displayed in this section Notes are sorted by note entry date yy Note Notes entered by users with ex prefix and client users will be highlighted in yellow 3 5 NOTE ENTRY User enters enter RAI note through LYRA in Note Entry field e Predefined RAI notes are listed in a drop down list for users to choose Selecting a predefined note will clear and disable the manual note entry area a predefined and manual note can not be added at the same time Figure 12 Predefined messages are in alphabetical order e User can either select a predefined note from the drop down list or type the note into the Note Entry field Valid RAI status change options will be displayed in RAI detail view User chooses the status to be applied to the updated requests and click the Add Note button to add the note to the selected requests Figure 12 e Please reference section 2 1 for RAI status change rule X A Detail 9613 ALEEN CLARKSON Status Answered amp Print Next x Close m Id 9613 Patient id 5212398 Name CLARKSON ALEEN F By llake Claim id DOB 2 23 1977 Date 12 19 2012 Service 12
15. ology Assoc of NY TEST Provider TESTLN TESTFN TESTMN Reminder frequency Daily Overdue age 10 days Request summary included Yes Open requests 8 Overdue requests 1 3 New requests since last reminder 1 View in Lyra SHERRY Dev Id Reason Status Age 9897 OTHER PLEASE SEE COMMENTS Review 822 days 10031 INCOMPLETE REPORT Open 801 days 10170 OTHER PLEASE SEE COMMENTS Open 766 days 12 OCS CLIENT REVIEW Pending 8 days 10303 MISSING PROVIDER INFORMATION Open 8 days 10305 OCS CLIENT REVIEW Open 7 days 10307 MISSING PROVIDER INFORMATION Open 0 days 10308 OCS CLIENT REVIEW Open 0 days Radiology Associates of Maine South TEST Provider 4001LN FN Reminder frequency Every Monday Overdue age 4 days Request summary included Yes Open requests 2 Overdue requests 2 New requests since last reminder 0 View in Lyra SHERRY Dev Id Reason Status Age 697 OCS CLIENT REVIEW Open 7 days 699 DUPLICATE MISSING ACCESSION NUMBER Open 7 days Updated July 2015 12
16. s Refresh View Export RAI items to Excel spread sheet RAI Notes Displaying items 1 193 of 193 ld Y Location Doctor y Referring 7 Supervising Y Patient g DOB Y Crested By Y CreatedOn Y Age Y Reasons 7 Comments 7 Last Note By Last Note On y Att y Status 7 v Status Answered GENERIC TESTLN CODING MISSING 9664 MEMORIAL TESTFN we 5 15 50 llake 1 3 13 paid TENG PROVIDE j 1 27 15 Answered iin MCCARTHY days PHYSICIAN DR THOMPSON TPA JV879UE2 HOSP TESTMN ATTESTATION PLEASE PROVIDE a FRISHMAN LORINE N 883 CODING MISSING DICTATED REPORT jew 9746 MEMORIAL p 8 10 81 llake 1 24 13 2 jvazquez 1 27115 Answered CHERLYN GOLLER days EXAM FOR MISSING EXAM DOCUMENTATION ni FRISHMAN JAMISON B 773 CODING MISSING PRODE View 10153 MEMORIAL g 5 28 92 lake 5 14 13 MISSING EXAM jvazquez 1 27 15 Answered CHERLYN NICOLOSI days EXAM HOSP DOCUMENTATION ET Microsoft Excel RAISummaries 99991 201310141027 xisx File Edit View Insert Format Tools Data Window Help List 7 z Toggle Total Row DHUL ASATJFD amp Calibri 8 B Share This File WebEx B4 v fx WHICHARD MAC MD PETERKA STEPHANI MD PETERKA STEPHANI MD BENZING JAMIE NP MACKEY MYUNG DO BENZING JAMIE NP Updated July 2015 Location GENERIC MEMORIAL son GENERIC MEMORIAL HOSP Ropricuiz GAYLORD MD Iceneric MEMORIAL HOSP GENERIC MEMORIAL HOSP GENERIC MEMORIAL HOSP GENERIC MEMORIAL HOSP GENE
17. s will show Internal for internal users Figure 2 and 3 show the RAI workflow Valid RAI status changes are shown by the arrows e External RAI requests Figure 2 o Statuses Open Review Pending Answered o Internal users may view requests with all statuses and change request status to Pending Review or Answered o Client users may view requests with status Open Review or Pending and may change status to Pending or Answered e Internal requests Only applies to MMIS platform and internal users Figure 3 o Statuses Internal Open Internal Review Internal Pending Internal Answered o Internal users may view requests with any status and may change status to Internal Review Internal Pending or Internal Answered Updated July 2015 2 NEW Regular RAI Work Flow LYRA RAI Status Viewable by Internal Users Legacy Platform RAI Opener Internal Users Open and approve anew RAT RAI with Answered status will be included in OCS batch in platform Enter new notes Reset RAI status Figure 2 NEW Internal RAI Work Flow Legacy Platform LYRA RAI Opener Internal Users Internal Users Client Users Open and approve a new internal RAI Internal Open Internal RAIs are not RAI with Internal viewable Answered status will by client be included in OCS users batch in platform Enter new notes Reset RAT status 3 Figure 3 Updated July 2015 Line Lro RULES IN
18. t crosiecssiesestdeaseteicsencssicsacciestsienstehansieinauecrstsnescteaatarviedantieneeartniedeieineres 12 LYRA is the hub for real time communication with the Revenue Management Solutions billing platform account RAI Notes is an interface for viewing current Requests for Additional Information for a practice and allows for communication between billing staff and practice staff by entering notes to answer the requests in the request detail view LYRA is available at https bpsconnect mckesson com Updated July 2015 1 1 RAI SEARCH RAI can be searched by RAI Id RAI can also be filtered by doctor or location by clicking on the drop down buttons and clicking Refresh button Figure 1 Home Generic Radiology Assoc of NY TEST RAI Notes c gt Show Id All doctors gt All locations Refresh View Select All Add note to selected RAIS Figure 1 2 RAI SUMMARY VIEW 2 1 RAI STATUS RAI status is explained as follows e Open RAI is opened through the platform e Review A note was entered by internal users in platform e Pending Notes have been entered by client users but the answer is not ready to be worked on by McKesson staff e Answered The client has submitted an answer for the request question and it may be worked on by McKesson staff e Internal Ifa RAI item is marked as Internal only in the platform the RAI will not be viewable by client users in the Lyra RAI Notes web view and the RAI statu
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