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VoiceSoft Card VSG User`s Manual v2.2

1. 5 VoiceSoft VoiceSoft Phone Recording System User Manual 3 2 2 Software installation Fox example model VSG 08 Windows XP other model s installation way please refer to the installation user manual file in CD The software installation divides into driver installation and main program installation two parts Driver installation A D Running Windows operation system the system will prompt to find out the new hardware according to installation guide choosing YES only this tme and click Next As pic 3 2 2 1 Choosing from list or designated place installation Senior and click Next As pic 3 2 2 2 Sign Contain this place in search click browse button and find out the folder Driver_08_VSC 08 1in CD This folder stands for the place of model VSG 08 driver click Confirm and click Next As pic 3 2 2 3 After you installing the driver program well it will display as pic 3 2 2 4 Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Other PCI Bridge Device Cr IF your hardware came with an installation CD lt or floppy disk insert it now What do pou want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Pic 3 2 2 1 VoiceSoft VoiceSoft Phone Recording System User Ma
2. Stands for incoming call ringing it will auto play the voice file at the channels after you hooking off the call If the file is inexistence and cann t be played it will enter into conversation status For example HO1 VOC Stands for 01 channel will play voice when somebody answer the call HO2 VOC Stands for 02 channels will play voice when somebody answer the call HXX VOC Stands for XX will play voice when somebody answer the call L Channels number Voc Stands for it will play voice at the channel if the ringing times reach predetermined value It will play the Lauto voc voice file if the voice file inexistence Lauto voc is message prompt all the channel can use this voice 26 VoiceSoft VoiceSoft Phone Recording System User Manual For example LO1 VOC Stands for 01 channel play voice when the ringing reach the enactment times Notice The files is necessary in VOC folder below and should not be deleted Msg_Paly voc begin to leave a message when you hear tick sound then press key to finish Click_paly voc Tick voice Record Menu voc Press 1 to confirm press 2 to cancel press 3 to listen press 4 to record again Record Ok voc The message is saved thank you for your call byebye Record Cancel voc The message is canceled thank you for your call byebye Lauto Voc Please leave a message when you hear the sound Tick then press to finish Msg_Paly voc begin to leave a m
3. begin to leave a message when you hear tick sound then press key to finish Channels 128 will play the voice when nobody answer the call Channels 128 will play the voice when nobody answer the call Lauto Voc Please leave a message when you hear tick sound then press key to finish All channels can use Introduction of other voice file Holiday voice format Holiday_channel number voc The format of playing the voice at Holiday time Holiday_02 voc The voice of 02 channel playing at Holiday time Time section voice format MHr1_Ol1 voc Stands for 01 channel play voice within section 1 Mhr2_01 voc Stands for 01 channel play voice within section 2 MHr3_01 voc Stands for 01 channel play voice within section 3 MHr4_01 voc Stands for 01 channel play voice within section 4 MHr1_02 voc Stands for 02 channels play voice within section 1 To this analogizes Week voice format Sunday_Ol voc Stands for 01 channel play voice in Sunday Monday_Ol voc Stands for 01 channel play voice in Monday Tuesday_O1 Voc Stands for 01 channel play voice in Tuesday Wednesday_01 Voc Stands for 01 channel play voice in Wednesday Thurday_01 Voc Stands for 01 channel play voice in Thurday Friday_0O1 Voc Stands for 01 channel play voice in Friday Saturday_O1 Voc Stands for 01 channel play voice in Saturday Saturday_02 Voc Stands for 02 channels play voice in Saturday Channels voice H channel number Voc
4. fully and give an alarm and voice alarm this two options will must be opened then it can become effective Recording compression rate It can set 1 1 1 2 1 4times compression default is 1 1 compression and build up the recodring file format is WAV if 1 2 times compression the build up recording file format is TS2 if 1 4 the build up file format is TS4 5 3 3 Password setting and authority distribution a Rejiggering the administrators password Setting way Open parameter setting gt Password option gt Operator password table gt Rejiggering user password e Systemsetting fx RecordOption Numberoption PasswordOption SeatOption OtherQptions iw System password protect W Record password protect W Unsolved passyyord protect W Setting passyvord protect W Log passyvord protect W paly passwvord protect W Query password protect iW Message password protect W Exit password protect Operator password list Description of password option Use system password protection If choosing the option System can enter when instruction protectionis needed automatically Other option It means it is protected if the option marked so that the admin can operate Password list of operator It can be added amended some administrators Authority distribution The system have two user is admin administrators and user Operator for user 1 only open recording inquiry function and m
5. 5 1 1 Voice mail function Each channel can play different voice file freely the play method is a Play by holiday b Play by week c Play by time section d Play by channels The sequence of playing voice a Holiday Voice b Time Voice c Week Voice d Channels Voice 24 VoiceSoft VoiceSoft Phone Recording System User Manual 5 5 1 2 Introduction A Play voice when somebody answer the call Voice file format is H channels number Voc It cann t play if you not find the voice file then it will keep in conversation state It will auto play the voice file when somebody answer the call the voice is Hello Welcome to phone XX company in order to improve our service quality and your conversation will be recorded and the user can record the conversation according to his demand HO1 voc Hello Welcome to phone XX company in order to improve our service quality and your conversation will be recorded It means that channel 01 will auto play the voice when somebody answer the call H08 voc Hello Welcome to phone XX company in order to improve our service quality and your conversation will be recorded It means that channel 08 will auto play the voice when somebody answer the call H128 voc Hello Welcome to phone XX company in order to improve our service quality and your conversation will be recorded It means that channel 128 will auto play the voice wh
6. Ringing time start setting Automatic Detection of the other silent hook on seconds SaveContentsFile CLwRec me REC Help Open Voice Folder 23 VoiceSoft VoiceSoft Phone Recording System User Manual When has incoming call of customer the system will send out some information Hello welcome to call company as it is during the National Day holidays unable to answer your call Please leave your message when you hear some tone and end by Our staff will answer you as soon as possible we wish you have a happy National Day kh Ss Bessage Channel Select Week and Time Settings W Startup Message jf Sun jw ton jw Tues jw owwednes wv Thurs lw Fri If Satur E MsgHr 3 rm M Maghr 4 ES eal J MagHr Parameter Holiday List Message VessageType Presser a pee em ee Ringing time start setting 5 Es Automatic Detection of the other lo silent hook on seconds SaveContentsFile CLwRec mr REC Help Open Yoice Folder After starting time when has incoming call of customer the system will send out some information hello as it is off work time unable to receive your call please leave a message when you hear the prompt tone and end by Our staff will answer you as soon as possible If you need some help of Message function you can scan Message setting gt Recording help 5 5 1 Introduction Of Voice File In Voc Folder 5
7. Start up the recording according to voltage of phone line That means hooking off 66 Time section to record hooking on to stop recording The mode is mostly used at analog line Key control Start up or stop recording according to key of user s phone After you setting with key control mode it will start to record when you press and stop recording when you press in your conversation But if not press any key it will not record For example if set with Key control at channel 1 when in the conversation it will start recording when press and stop recording by As picd 3 1 2 15 VoiceSoft VoiceSoft Phone Recording System User Manual i RecordSet SE RecordData Channel 24H Fecord StartTimed EndTimed StartTime EndTime StartTimes End Times Boothode 1234576 Full igi rem Ves Fur ves a To confirm to press key CEnter the green color indicates successful in modification TestHookOnortvolage Pic 5 3 1 2 Sound Control Start up or stop recording according to sound of line For example If you want to recording the Microphone you can choose Sound Control Sound Sensitivity Adjust sound sensitivity to start recording of sound control Default is 18 decibel After you choosing the Sound control it will start up recording when the recording system sound reach 18 decibel It will stop recording when it under 18 decibel and 5 sec Parameter
8. To install to a different folder click Browse and select another folder Destination Folder C Program Files SP Browse Cancel Pic 3 2 2 9 F One moment it will appear the installation schedule as pic 3 2 2 10 InstallShield Wizard Setup Status YSF Setup i performing the requested operations Installing C WINDOWS SsystemadS M SHFLSGO OC Pic 3 2 2 10 G After finishing the installation click Finish and finish installation As pic 3 2 2 11 10 VoiceSoft VoiceSoft Phone Recording System User Manual InstallShield Wizard InstallShield Wizard Complete Setup has finished installing YSP on your computer Pic 3 2 2 11 H It will build up one shortcut key on the desktop after you finish installation as pic 3 2 2 12 Double click the shortcut key and run the recording system The software operation please refer to the sixth chapter Pic 3 2 2 12 11 VoiceSoft VoiceSoft Phone Recording System User Manual The Fourth chapter Function Setting and index 4 1 About login system Default user name and password admin In system default status if not login the system and it can not to do any operations 4 2 How to rejigger the storage place of recording file After finish install the recording system well system default the recording file storage place in disk C In normally disk C is the windows system disk and it is not good for to advice disk C as the recording file sto
9. amp T Ligin Logout Recordset Parameter Flay Unanswer Logs PopUp About a 4 5 Ei f I e T M j i Ti i j MN Channel monitoring windows E e a Oo a owelon Oanunber e a Conversation records monitoring windows Total C 9 992MB Frees 736ME Duration 32 49 39 Register time 2009 06 2319 15 08 2009 6 23 13 VoiceSoft VoiceSoft Phone Recording System User Manual Channel status iv 01112345678 we O11 2545675 3969400000 a O11 2545675 00 00 25 For Dialing call 0000113 is Incoming call Green color stands for Blue stands for outgoing calls 3069100000 stands for the outgoing calls number 12345678 stands for the channel number of the lines and can set the number of the users of channel name Stands for conversation time A When system start main interface recording system is in working status B Icon interpretation of Channels oe There is route but Incoming call di Idle line is routed Monitor PE O ee module here is recording module but line Sound Control Hooking off connectionis Recording 4 E Sound control 5 2 Login l Login After input user name and password can login Different users have different authorization User D efau It Password user name admin password admin 14 VoiceSoft VoiceSoft Phone Recording System User Manual 5 3 SoftwareSetting 5 3 1 Recording S
10. can use hot key Ctrl Alt S to find it 5 3 7 FTP Backup This function use need Internect f Connection Properties Sener 192 168 1 55 User admin cave Path I Password ie Port 21 Test Connection Open FTP auto backup function then setting FTP server IP address user and password save place port and so on Normally is 21 port FTP transport rate is restricted by net rapid For example One insurance company HQ in Shenzhen and have some branch 19 VoiceSoft VoiceSoft Phone Recording System User Manual company in Shanghai Beijing Guangzhou then the Shenzhen HQ how to inquire the other branch company s recording file the setting is A Setting one server in Shenzhen HQ B Other branch company need to install phone reccrding system well open FTP auto backup function the mainframe inputs server IP address or domain name of Shenzhen HQ and setting well the other parameter such as user password or use port Please restart the recording system after you setting well the system will auto upload the recording file to the appointed FTP router 5 3 8 Special number disposal The function can set some special number not recording the setting step 1s A Open Parameter Setting gt Number option B Use phone number forbid recording function Remark and add the not need recording number As pic dial number is 95599 call record will not re
11. integrity operation log it can record all of the system operation 6 Unanswered Call It will display in the unanswered call database if the call not unanswer of incoming So that you can find out the customer incoming call information and deal with them in time 7 Extension Record After the recording system is connected to PBX it will record the extension particular information and can designate which extension in not recording status Extension record function can make you save much expenses 8 Incoming call number popup Notice If the user want to use this function its telephone line will apply Caller ID FSK DTMF Open this function it will popup the incoming call number of client so that the service worker can know the client status 9 Business management POPUP If the user want to use this function its telephone line will apply Caller ID FSK DTMF It can pop up the client s detail information of incoming call if you add the client information to your information bank It also can record your client s address telephone number business record and so on contents This system becomes your business helper 10 Local internet If you install the phone recording system in the PC with local internet and it can inquiry the recording in the other PC with local internet VoiceSoft VoiceSoft Phone Recording System User Manual 11 F TP backup Long distance inquiry Through the FTP backup function it can backup
12. only need 01 O7ch to leave some message O8ch not need to leave message about this setting 1s Please refer to 5 5 chapter 4 8 About how to startup the popup function Using this function it need to apply for the Caller ID FSK DTMF A Open Parameter Setting gt Extension Option gt Open IP interface Remark B Then add IP address of extension PC if gets the IP of PC automatically then input 127 0 0 1 and click Save C After finish the second step above then Startup the popup it will ok The detailed introduction please refer to the sixth chapter 4 9 About how to set User Number 12 VoiceSoft VoiceSoft Phone Recording System User Manual For example I have installed one pcs recording system of 8 ch and I want to make the user of 02ch is Market department Mr Xiaowang about the setting is A Open Recording Setting B Double click O2ch User Number cote and input Market department Mr Xiaowang then input Enter After finish setting it can see the conversation status of Market Mr Xiaowang in the recording system working interface directly As pic 4 9 2 wi Recordset RecordData AAD User Number Pic4 9 1 O01 Market Mr xiaoyvyang Pic4 9 2 The fifth chapter Software operation 5 1 Main working interface and channel status oiceSoft PHONE RECORDING SYSIEH P 2 6 5 Login Setting Query Help 2
13. other colleague listen and you can do as the step A Open Recording Inquiry B Choose you need copy the recording log click right and it will popup one menu as pic above and you will find the file if using Search goal command then you can copy it Or use the command saved as WAV then copy one counterpart of the recording file and copy it directly Voice file remark It can add one text for the voice file First need choose the remark recording file and click Remark button then it will appears remark dialog box and input text it will ok as pic Filter condition of Inquiry 21 VoiceSoft VoiceSoft Phone Recording System User Manual t GeneralEnquiry Channel User number Remark fs DialNumber Duration jooo VIP a Startime 2005 09 23 00 00 00 EndTime 2007 10 23 15 19 04 Examples of inquiry A If you want to inquire the number 6661 you can input 6661 in the dial a number cote and click display the result of inquiry then all the recording record of number 6661 will be filtrated B In your inquiry if the NO 5 is 0 direction is dialing in and the conversation time is Oct 8th 2004 you can inquire as pic Input 0 at Dialing a number and keep blank of option Out going call Setting 2004 10 08 00 00 00 at Start time 2004 10 08 59 59 59 at End time For example The Remark info
14. the time automatically It only can inquire the recording file intraday if you choose this option Search scope You can input the recording file of main program server or can search in the internet The recording file type of search It has three types WAV TS2 TS4 About Parameter parameter setting recording option compression ratio Compression ratio is 1 1 recording file is WAV format 1 2 recording file is TS2 1 4 the recording file is TS4 then save Conversation time Inquire according conversation times Trunk When you connect the recording system to Group phone it can set the trunk which is need to inquire Extension When you connect recording system to PBX Group phone it can set the extension which is need to inquire 33 VoiceSoft VoiceSoft Phone Recording System User Manual 7 3 According to the appointed channel inquire the recording system at recording system According to the popedom to inquire the recording in recording inquire client for example only inquire ch01 and ch02 recording the steps is A Double click the VSG_Client shortcut on the desktop running recordiing inquire client B Click Parameter setting as pic 7 3 1 C Click Setting appointed channel inquiry and input the default admin password admin as pic 7 3 2 For example 02 click save then the client can inquie the channel 02 recording Notice Amending the admin s password in t
15. 68 1 3 and the PC 192 168 1 2 install phone recording system If I want to monitor the conversation contents in PC 192 168 1 3 about this setting is A Find out the file MONITORINGexe from CD this file is monitor real time tool and copy it to the local disk This file it can be used not need to install B Double click MONITORINGexe and start running As pic 6 6 1 1 and input 192 168 1 2 in Remoted host computer IP address then click login it can start monitor after you searching the channels Internet real time A Find out the file MONITORINGexe from CD this file is monitor real time tool and copy it to the local disk This file it can be used not need to install B If have firewall it need to open 1503 1504 1507 in appointed IP address in Router C Double click MONITORINGexe and start running As pic 6 6 1 1 and input 192 168 1 2 in Remoted host computer IP address then click login it can start monitor after you searching the channels The Sixth chapter POPUP Client information system Notice If the user want to use this function it s telephone line will apply Caller ID FSK DTMF 6 1 Introduction Display incoming call number real time Display the client information such as name history record and so on real time Thumb through incoming call information and inquire the client message Modify and renew the client information real time Can remind the call number of bl
16. P address from Local connection C Parameter setting gt Extension option gt Open IP interface N D Please setting in completely share in the installation catalog in Server the PC has installed the recording system The installation catalog default is C Program Files VSG if amend the installation route and it will share the correct route E If the PC install the recording system IP address is 192 168 1 2 then it can in other PC through network neiborhood search PC 192 168 1 2 and find VSG installation catalog Then copy the shortcut way Popup exe to the desktop F It can run the client information popup system 1f double click POPUP shortcut 6 4 POPUP system setting If you open the password protection it need password to login POPUP system the choosed option is the protected option Interface language Setting popup language interface Popup client information Open this option it can popup as pic 6 4 1 when enter incoming call Or it only popup one prompt in the screen left corner Sound prompt When enter incoming call the system will make a sound to prompt 29 VoiceSoft VoiceSoft Phone Recording System User Manual Customer Database x Basic information Company product Contact person Address Payment and hair goods Customer s Phone Mumbers Please seperate phone numbers with J 0000123 alo Ba l a Department S ne Custo
17. Setting Recording Item begin to count recording seconds 5 3 2 Harddisk management T Syetemsetting RecordOption NumberOption PasswordOption SeatOption OtherOptions Record Memory Lompressibility I Record Compress 1 2 compressibility Record Saved to Disk S00 ME Automatic clearance when the h oo MEcata Space Use up start Record Seconds iw Kt vill give an alarm when the Perform the voice the hard disk is full i Sound Alarm e E au to fiter second Voice End seconds WemoaryPath wj DiteRec _ Recording backup M Cataloguetwo E TxRec FTP Backup x Atomatic backup to CD ROM vith recording Mw Catalogue three FATxRec m equipment required Ww Catalogue four GATsRec Recording memory Empty memory of every system of operation disk is less than reserve memory set by system system will delete foremost file of which memory is equal to deletion memory set by system For example Picture 1 4 the recording 16 VoiceSoft VoiceSoft Phone Recording System User Manual file is saved in catalog C TxRec When the memory of disk C less than 500MB the system will delete 100M foremost file Can set 4 directory at most which is different memory at different disk Don t keep the directory in C disk and protect the system from virus Give an alarm when the harddisk is lack When the harddisk is lack it will make a sound and the dialog box will give you some display but harddisk memory is
18. VoiceSoft VoiceSoft Phone Recording System User Manual Contents The first chapter Introduchion cccccccccccssssencessssssevsssssssccceccssaccnecccssssevsssssssccccccseeseneceessssees Z The second chapter Main Function cccccccsseecsoosssvesevsssescccccccsseeceecessssevsssssssecccccssaneeeesossssene 3 The third chapter Installation and CONNECTION cccccccccccc cece eee eeeeseeeeeececceeeeeeeeeaaaaaaseesees 4 SLR Omid iE 4 3 2 Recording card VSG 08 installation and connection cccccccccccececceeeeeeeeesseeeeceeeeeeeeeeeaaaaaeeeeesees 4 The fourth chapter Function Setting and index 00000000000oooonoennnnnsssssssssssserrerresssssssssssssses 12 The fifth chapter Software Operation ccccccccssssssssseeececccceeeeeeeeeaaeessssseeeeeeeecceeeeeeseesauaaseeseees 13 5 1 Main interface and channel status introductiOn cc eesse ss sssssssssssssssssssssss 13 os LO a er rr er er ree 14 Ded SOM Wale 9 CU 1 oop srndvossuonaier saneduodaeonaton sueeduodaeonatod EEE EEE 15 De FRSC ORCI C8112 e E E E ear aoceand ueceatasaeceanssueceanecaness 15 Be FO E M bee 2 08 od e ee eee em eee eee 16 5 3 3 Password Setting and authority distribution eeeeeseeeeeeeeseeseseseseesssesssesesseeeeeeeeeesseeeeeeees 17 5 3 4 Extension Setting POPUP Incoming call number popup system ccceeseeeeeeeeeeees 18 Xr 0 etry 0 2k Vee AB mode Seti geen ee ee eee ene meee e
19. acklist automatically Send out the incoming call information according to the designated extension You can use the funcion above on the LAN Provide the incoming call data interface for other CRM software real time It will pop up the customer information when has incoming call 6 2 Stand alone version popup setting way A Running the main program of recording system openning Parameter Setting gt Seat option gt Startup IP interface N Then add this PC s IP address in Extension PC s IP address the IP address can see in attribute on network neiborhood gt Local connection if it is the auto get the IP of PC and input 127 0 0 1 As pic 6 2 1 28 VoiceSoft VoiceSoft Phone Recording System User Manual G Systemsetting i RecordOption NumberOption PasswordOption SeatOption Otherlptions 2 lf Launch IF B Click Startup Popup at recording main program and it will popup this system As pic 6 2 2 6 3 Network version LAN popup setting way For example VSG Recording Normal Version A Each PC will install the main program in LAN about the recoridng system server click start running and input G VSG setup exe in case of G is CD ROM B Running the main program of recording system click parameter setting gt extension option gt extension PC s IP address and add the IP address of each PC It can get the each PC s I
20. ake user can not set the other parameter about this setting is 17 VoiceSoft VoiceSoft Phone Recording System User Manual A Parameter setting gt Password Option gt Using system password protection Remark B Parameter setting gt Operator password table gt Ada add user1 C Parameter setting gt Password option gt Recording inquiry using password protection not open After finish the three steps above Userl only can inquire recording and can not use the other option is protected 5 3 4 Extension Setting POPUP incoming call number popup system Open IP interface After open this function the system will send out the incoming call information by the extension table IP address and it will receive by the POPUP Client The detailed using way please refer to the sixth chapter Extension option introduction Open IP interface If you want to use POPUP function you must open this option Extension number About the extension number advise using Arabic numerals or English User Extension user name IP address of Extension PC Input the IP address of Extension PC Department The department of extension Channels Stands for extension channel For example extension 1001 channel is 01 02 and stands for Olch and 02 ch will popup the client information of 1001 when it has incoming call of outside line And it will not popup th
21. call financial and stock traffic and transportation and SO on Our company keep the right of amending the user manual please pay some understand if delay to inform you after our products make some renew And if need some technic service you can visit our website Wwww tmtvn com or call our technic department number 84 8 3511 9567 Our VoiceSoft will make great efforts to improve our user manul and if you have any important idea you can tell us by any way Thanks THIEN MINH TELECOM CO LTD V2 1 VoiceSoft VoiceSoft Phone Recording System User Manual The second chapter Main Function 1 Multi language Supporting Window2000 NT XP 2003 VISTA Simplified 2 Phone Recording The system has Pressure Control Key Control Sound Control and so on Start time of recording can be set freely can record some duration or record whole a day Can set 4 disk at most which is harddisk or subarea If system hard disk will be fully occupied it will delete previous record content so that system can operate continuously 3 Monitor real time Supports Lan Internet The recording box not supports network monitor Can monitor every real time conversation of Extension Recording clearly to make sure that coversation party do not feel other people recording or monitor 4 Caller ID It will display incoming call number of dialling call It can do some record when recording so that it can be inquiry in future 5 Operation Log The system has the
22. cording Syst emsetting Fa Record Option HumberOption PassvwordQption eatOption CtherQptions W Perform the feature Record Deny f e o 95599 China Agricuture bank 5 4 Recording Inquiry By this function user can play delete make interpretation and print the recording file and so on Introduction Only after clicking recording record can play make interpretation back up and delete the file and so on If mark with it means the record has finished Play the recording automatically and continuously The system play the recording 20 VoiceSoft VoiceSoft Phone Recording System User Manual file from blue row to the last row This system also supports LAN to inquire recording file the detailed operation please refer to the eighth chapter Client The recording system inquiry and listen end use ni Play Cri TeKec RECCOORI FT A002 ana aG 1 000000 SUE Le Lo AEA oe _CurrentRecordindexVoc2008 12 Mdb AA TA Ee en i re E TE e ema no ae ooa iC sd E EE C 2 emewa e aoa ooa O a t sy vy S a A a EEE Deletion VIF Ramer ke Chania fr dee Veer fumberly der TEMirder ExT Or dar CallTiseOrder Dae alo one dae DialWurSerle der Oirectionirder Click right and popup the menu Tepe Order ror VIF Order 3 cnet to MER sccmebverne STS re 0 T E il Pick up file If you want to copy one important recording log to the
23. e eee 19 5 3 0 HOW t hide the recording SV StC Mess sssncesnisinctaaccrectauatlassehesincdasidhadabbesens tag aaa oiaren 19 TETE AC UD e e E A E E E ER 19 5 OCC Wal MINIONS Oli R care aro E E E E E E oe 20 DA IRC COLIN TAGUIIEY 255 5 sceacennnneate arcs asensacnaiunadacacerateeasepnsaeatanaianatanaseoaden neces satadaeasenatccasennnceaccnanaeatonae 20 IAMO NPN 1000 ers Zam e SE A E A AAAA AEA AEAN 23 ON a E E E E E E E 27 IO LOCO O o E een een ee nee ee eee nee ee eee eee eee 27 5 0 2 Network monitor Lan mernet siis sins sccnesesidbaceveatincisedbocieeseocsevadhostsnesoessasidhadssbeseacsevisbossuneteosdes 27 The sixth chapter POPUP Client information popup system ccccccceeeeeeeeeeeeeeeeeeees 28 6 1 Popup system function introduction eeeessssssssesseeeeeeeeesssssssssssseeettreeesssssssssssseeetereressssssssssseses 28 6 2 Stand along version popup setting Mode ce eeeeeeesssseeeeeccceeeeeeeeeaeeeeeessseeeeeeeeeeeeeeeeeeaasaaeeeesees 28 6 3 Network Version popup setting Mode 2scasassiennieadees arsine eae ee eee ee ate EE eatin eae 29 OA SV SUC IM SCTE siirre aaen 29 OS entana MICE a E E E E R TE 30 COOC oren 31 The seventh chapter Client inquiry using ccccccccccccccceccceesssseseeeeeecccceeeeeeeeeeaaaaaesseses 31 JL Client moniy installato soeone rer ore e reaR era Op eOK EE E roO e EE ruser eN Hirani i 32 1 2 How to USE recording sysemi chiont cassssicsnscooccantceadetassense
24. en somebody answer the call For example The recording content is Hello Welcome to phone XX company in order to improve our service quality and your conversation will be recorded then name your voice file is HO1 voc and copy to VOC folder Like this the 01 channel will auto play the voice when somebody answer the call But if you name the voice file is H02 voc it will means channels 02 will auto play the voice when somebody answer the call Please remember that the file name must H channel number VOC B It will play the voice if the ringing times reach the predetermined value and system enter into message function Voice file format is L Channel number Voc If cann t find the voice file L Channel Voc it will auto play the file Lauto Voc For example LO1 voc Sorry you dial the number nobody answer at the moment begin to leave a message when you hear tick sound then press key to finish 01 Channel will play the voice when nobody answer the call For example LO8 voc Sorry you dial the number nobody answer at the moment begin to leave a message when you hear tick sound then press key to finish 08 Channel will play the voice when nobody answer the call 08 Channel will play the voice when nobody answer the call 25 VoiceSoft VoiceSoft Phone Recording System User Manual For example L128 voc Sorry you dial the number nobody answer at the moment
25. er incoming call if 1other channels about 1001 Please use to block off if it has more channels in DBC case states As picture f Systemsetting x Record option Humber option Pasevord Option SeatOption Ctheroptian s jw Launch IP 1004 UserA 2A 68 1 2 Technic departmen al o Ce ae S ID Ea a E A 18 VoiceSoft VoiceSoft Phone Recording System User Manual 5 3 5 Voice play way setting The system have two kinds voice play mode it is Recording card audio output play and Voice card play audio port play this function not use for Recording box As pic Play mode f Play in recording card f Play in voice card Use the player of software Operation step Parameter Setting gt Other option gt Play mode Notice Continuously playing the recording function is not use for sound card audio port play if need use Cyc play function please use Recording card play audio port 5 3 6 How to hide recording system This function it uses for the recording system workin background and not need display This function it is not use for the recording box The setting steps A Open Parameter Setting gt Other Option B As the pic setting after setting please click save Minimized Display Title on taskbar Display icon on taskbar iw Use Hotkey Ctr Shift 5 C After setting the recording system will hide at background it
26. essage when you hear tick sound then press key to finish 5 5 1 3 The Method For Recording File Setting the recording is Wav format then transform the recording tool in CD to VOC format The VOC format request is Frequency 8000 Timbre single sound track Compression ratio 8 bit A Law then copy it to the VOC folder A You can use the telephone which is connect to the recording system to record the voice file Because the recording file is WAV format B To find the recording file in Recording query catalog choose the file and click right key Search goal button and you can find out the WAV file C Then transform the system play recording tool to VOC format file D Exactly to name the VOC file and save it to the VOC folder 5 6 Monitor 5 6 1 Local Monitor If you do local monitor it not need to use monitor tool When channel in conversation status as pic 5 6 1 2 double click to start monitor as pic 5 6 1 3 bugle status 1s monitor status double click again to exit 0111 2345678 0112345678 304970000 00 00 20 5 6 2 Network monitor LAN Internet The conversation monitor quality will get some influence if use the monitor function in network environment It need use monitor real time tool to operate it Local area network LAV monitor real time For example One company have two pcs PC and their IP address is 192 168 1 2 27 VoiceSoft VoiceSoft Phone Recording System User Manual 192 1
27. etting In Recording Setting it can set each channel s attribute such as the channel s line number or user name or whether the channel can recording by time sharing il RecordSet Ek RecordData Channel UserNumber Monitor Record 24Hr Record StartTimel EndTimet StartTime2 End Timez StartTimes End Times Boothode AEE 1234575 Full ES EnA Oe Co vee E M a a a a a C ve ves oe ee a fe Pe e o Ces ves oe Pe P fe ite Tes ves oe Dee Pe foe Pe Vota a Ces ua ves oe Poe P fe vote ves Dr ves Po P Pe ite oF To confirm to press key Enter the green color indicates successful in modification TestHookOndttVottage Pic 5 3 1 1 User call number Dbliclick to input user and call number of the channel it can be inputed Chinese English and so on As pic 5 3 1 1 Monitor Can set to monitor one route or not to do Recording Can set to record one route or not to do 24 hour recording If want to record at different time section set 24hours recording to be no stands for not setting Time can be divided into three paragraphs For example some customer only want to record at 8 00 12 00 14 00 18 00 It can input 08 00 at Start timel 12 00 at End timel 14 00 at Start time2 18 00 at End time2 Startup mode There is Pressure Control Key Control Sound Control but default Pressure Control
28. ime Settings Setting designated channel Setting designated channel Default Password admin Setting designated channel Sele Interface Language English channel pa Use the player of software Blank default can inguire all of the channels ModityPassyord 34
29. lerts HE IDE ATAJATAFPI controllers i z Device Manager H a Keyboards Storage H T3 Mice and other pointing devices gee Removable Storage ce Monitors Disk Defragmenter E up Multifunction adapters i Disk Management Network adapters SRA Services and Applications i iy Ports COM amp LPT ae Processors pe Sound video and game controllers E 4 System devices Tangsin Tangain Recordos Serial Card Universal Serial Bus controllers Pic 3 2 2 4 Main program installation Must be install For example VSG 08 Windows XP operation system A Open CD and run folder setup exe file in CD VSG as pic 3 2 2 5 Ca Client om Driver_04_VSP 04 g Driver _08_Y5P 08 ia Driver_16_ SP 16 G POPUP g VSP Eng_readme y Text Document MONITORING 1 KB S voiceSoft Phone Recording System User Manual Microsoft Word Document 1i ti Pic 3 2 2 5 B One moment it appears pic 3 2 2 6 and click Next InstallShield Wizard Ed ey Welcome to the InstallShield Wizard for YSP The Installs hield Wizard will install YSF on pour computer To continue click Next Cancel Pic 3 2 2 6 VoiceSoft VoiceSoft Phone Recording System User Manual C It appears pic 3 2 2 7 click Yes InstallShield Wizard License Agreement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement Acquiesce clerk command for admin Cary out charging s
30. mber CallTime Duration DialMumber Direction TRE Type RecordF gt Current Total Bills AccumulativeTime 00 00 00 File size Sis Login admin ExportExcel GeneralEnquiry Pic7 2 1 C As pic 7 2 1 please input the recording file memory route in search scope option For example The IP address of main program server is 192 168 1 2 recording file memory catalog is TxRec Then you can input 192 168 1 2 TxRec to option search scope or Browse at internet and setup its inquiry condition such as File Type Time then save Like these you can play the recording file Notice PC A need share the folder Txrec or it will display can not search in the network neiborhood 32 VoiceSoft VoiceSoft Phone Recording System User Manual t GeneralEnquiry 2 Biemna P Duration 00 00 00 t TRE Starttime 2008 08 11 00 00 00 EndTime sg og 23 59 59 iw Auto Update time DOD DialOut City Incoming Search path Browse button Search Record File Type wav Saye Show Result Return Pic 7 2 2 Description of Synthesis Inquiry Channels Can choose channels inquired blank means all channels User Number Can choose the user number which will be inquired blank means all user number Time Can set beginning or finishing of inquiry Dial a number For example If you input 123 all numbers include 123 recordings were screened out Renew
31. mer Type ad O VIF Customer Customer Description or blemo L List in black list reason is Caller ID 0000123 Customer s name Mr GAO Brief 6 5 Client management Add new client Click client informaion gt add and it can according to the content to add the client information Editor Double click the editing client click modification after finish editting Delete client information Choosing the delete clent information click delete choosing option Export Excel Export the client information to Excel Export and backup Export the client information and backup the file Renew and backup When the client information is deleted by by accident or after reinstalling the system the client can throught the order to renew the information of backup before As pic 30 VoiceSoft VoiceSoft Phone Recording System User Manual Customer Backup files Look ir E Desktop du fea ee Ei f My Documents EG Y My Computer by Recent amp my Network Places Documents a a B xCDBack TsdeD Desktop F Hy Documents 3 My Computer L File name ITeCDBack pe Oper My Network Files of type TSDback files TsdCD a Cancel i Places Open as read only The client information popup by appointed extension It can set as pic blow when Mr Wu enter incoming call it will popup by extension 1001 s PC Cust
32. n line with earth For example protecting from mine If other important industry As Bank Police Insurance agent Service hotline please use industry PC Notice Becase the Phone Recording system moving for a long time when without people to operation commonly and you must close CMOS and Windows operation system s power management about CPU Hard disk and so on Make of the computer in a moving condition or it will bring on the performance descend or get a suddenness error 3 2 Recording Card VSG 08 Installation and Connection 3 2 1 Hardware Installation A Power off then plug out power connector 4 VoiceSoft VoiceSoft Phone Recording System User Manual B Screw off the screws of computer lid and debus the computer box C Install your recording card to PCI slot and fixup well D Insert your USB software dog into the USB port of PC E According to the way of parallel connection one connect with recording card the other connect with phone or terminal unit Such as pbx outside line port Recording card 8 channel with 4 pcs connection line of one divides into two 4 channel with 2 pcs connection line of one divides into two one port connecting with 2 pcs line Because the third port controls ch05 ch06 and fourth port controls chO7 and chO8 If it is channel 4 card the third and fourth is the invalid port As pic Stator eS Phone line 1 1 2CH interface 2 3 4CH Channel 8 appearance pic
33. nual Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Other PCI Bridge Device fe If your hardware came with an installation CD lt or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Pic 3 2 2 2 Hardware Update Wizard Please choose your search and installation options es Search for the best driver in these locations Use the check boses below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media floppy CD ROM Include this location in the search G Driver 08 VSP 08 y CO Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver vou choose will be the best match for your hardware Pic 3 2 2 3 VoiceSoft VoiceSoft Phone Recording System User Manual Computer Management File Action View window Help lt ones ea e m Computer Management Local Jee TANSONIC SEIwD4 En System Tools 4 Computer a Event viewer Hss Disk drives Shared Folders Tee a Display adapters E Local Users and Groups Pd DVDICD ROM drives wg Performance Logs and A
34. oft before please ensure soft dog had insert up Forbidden electric pull insert soft dog Soft has gat to in conjunction with soft dog make use of Admonish Procedure being copy right law and the preservation of international treaty Unwarranted copy or emit procedure Or the any of among these departments All shall will Being civil code and the grueling of code And a general officer being law allow s to biggest condemnatory Do vou accept all the terme of the preceding License Agreement IF you choose No the setup will clase To install T2006 you must accept this agreement Pic 3 2 2 7 D In pic 3 2 2 8 input User Name and Company Name or as default User Name and Company Name it will ok and click Next InstallShield Wizard Customer Information Please enter your information Please enter pour name and the name of the company for which you work User Name vap Company Name vp lt Back Cancel Pic 3 2 2 8 E It will appear pic 3 2 2 9 currently is the default installation route if you need to amend the installation route of recoding card please click Browse If not need to amend it it can click Next directly VoiceSoft VoiceSoft Phone Recording System User Manual InstallShield Wizard Choose Destination Location Select folder where Setup will install files Setup will install YSF in the following folder To install to this folder click Next
35. omer Database Basic information Company product Contact person Ade Customer s Phone Mumbers Please seperate phone numbers with 0000123 oe Customer ID 6 6 Incoming call log It can save the detailed history incoming call record in the incoming call log database the user also can choose to educe to Excel The seventh chapter Client Recording system inquiy client using Remark The function is not use for Recording box Recording system inquiry client In LAN after the user install the recording system if other PC B need to inquire the recording it can through the recording system inqury to transfer the recording file to inquire This function need has LAN the pic as 31 VoiceSoft VoiceSoft Phone Recording System User Manual 7 1 Recording system inquire client install A Insert the VoiceSoft recording system CD into CD ROM in case of G is CD driver click Start gt Run G Client Setup exe and finish the installation according to the guide B After finish installing the system will build up one VSG Client shortcut on the desktop then it can run if you double click the shortcut 7 2 How to use the recording system inquiry client recording A Double click VSG_Client shortcut way on the desktop and run VoiceSoft recording system inquiry client B As pic7 2 1 click Synthesis inquiry as pic 7 2 2 kecord System Client Channel Usernu
36. pasueniasaaneaccnatenedutasconsanaicsasennoieadenacueatoaads 32 7 3 According to channel inquiry recording in CHENt cccecceccccccceceeeeseeeeeeseeeeeeeeeeeeeeeeeeeeaeaaeeeesees 34 VoiceSoft VoiceSoft Phone Recording System User Manual The first chapter Introduction Thanks for choosing VoiceSoft Phone Recording sytem Please read this user manual before you installing and using VoiceSoft Phone Recording System VoiceSoft Phone Recording System is a modern enterprise management tool It can monitor and manage the call and with incoming call number popup call charge with pbx extension record voice mail and so on functions VoiceSoft Phone recording system is one kind with the hardware and software It carves up VSG Normal version Standard version Senior version VSG Normal version with Phone Recording Monitor real time Out going call record Unanswered call Incoming call number popup Business management Network inquiry Long distance management Extension record and so on functions Standard version adds Call charge function Senior version is add voice mail function From the hardware it carves up USB box PCI Card Embedded and 3 kinds According to different user s need the system from channel channel 2 channel 4 channel 8 channel 16 channel and so on Stand alone use channel 1 VoiceSoft Phone Recording System is widely used in few lines user It used in commercial call electric power dispatch hotline call complain
37. rage disk So how to rejigger the route of recording file storage Open Parameter Setting gt Recording Option gt Storage place rejigger the recording storage place Rules of recording file storage It can set 4 disks to store the recording file at mostly When the Catalog memory store fully it will auto switch to Catalog two and go on storing So analogy When all the working disk of setting store fully the system will clean out the recording data of earliest so that the system can continue to working always The system will build up one folder to store the recording file each month At the months folder it will build up one folder to store everday For example 20050809 stands for the recording file of Aug 09 2008 in this folder 4 3 How to rejigger the system login password The system default login password is admin about how to rejigger this password 1s Open Parameter Setting gt Password Option gt Operator password table gt Rejigger user password 4 4 If only recording the out going call the Dial in call will no need recoding about this setting is Open Recording Setting gt Recording table and choose pull out 4 5 About how to set the extension function Please refer to 5 3 5 chapter 4 6 About how to inquire the recording Please refer to 5 4 chapter 4 7 In senior version about how to set this function for example I
38. rmation is Incoming call of Mr zhang and he talked about the exploitation market problem last time If you want to inquire this record you can input exploitation market at Remark and click Display the result of inquiry then you can inquire the record of you need Recording file delete e Delete the file of choosing Please choose the recording file the recording file of choosing is blue then click delete the file of choosing e Delete present library Delete all record at present library Remark Library without any mark is very important The rule of recording save A The system will auto build up months database each month for example voc2005 08 mdb stands for the recording file database is Aug 2005 B When sell out the system the system will auto save in the months folder in local hard disk s Txrec folder If it is the recording box series goods and it will save by the local disk root directory months folder C Recording file introduction for example one recording file name 01 B 9075512345678 1001 20070510133327 wav about this record stands for 0l stands for channel number B stands for dialing out A stands for incoming call 9075526906661 stands for outside call or incoming call 1001 stands for extension 20070510133327 stands for 13 33 27 on 10 May 2007 22 VoiceSoft VoiceSoft Phone Recording System User Manual 5 5 Auto Reply And Leave Message This function is the
39. same with VoiceSoft Senior version The Voice Mail Box function likes the Phone Respond Machine the user can setup the ringing times freely of voice mail box When the call is not unanswered of incoming and also the call times reach you setup before the system will prompt the user to leave a message The system can according to different time and play different welcome message For example Duration Message Week Message Holiday Message The setting interface as pic blow Channels number Please choose the channels number if you want to check and set the channels Leave some message after reach ringing times When the call is not unanswered of incoming and also the call times reach 5 times the system will startup to leave a message automatically Save contents of message file All of the message of customer are saved in C LWRec message file is WAV format Week and time setting It means week and time have opened the voice mail box function if the item by y As pic From Monday to Friday has opened the voice mail function Using message function Open V this option stands for this channel using the message function Holiday message list Append the holiday time list si me S Message Channel Select Week and Time Settings W Startup Message jw Sun lw hon Iw Tues j Wednes iw Thurs Iw Fri W Satur MagHr 1 M gHr z bW gHr 3 M gHr 4 ane Parameter Holiday List Message 207 10 01 National Day
40. the recording file to the server directly 12 Call Charge It can do some call charge if you connecting with PBX and not need to buy charge software 13 Voice mail The Voice Mail Box function likes the Phone Respond Machine the user can setup the ringing times freely of voice mail box When the call is not unanswered of incoming and also the call times reach you setup before the system will prompt the user to leave a message There are four section for user to leave a message The system can record the content of incoming call and number then send out the leave message inform 14 Voice prompt It can play some voice prompt of you setting when answering the call For example Ext 101 do some service for you Remark Number stands for Standard version Number stands for Senior version The third chapter Installation and Connection About installation e Installing hardware and driver e Connecting line e Installing software e Insert the software dog e Please not pull out the software dog if the software startup or the recording system in working 3 1 PC Configuration e Window NT Windows2000 or Windows XP Vista operation system e CPU Speed gt 800MHZ Pentium e Can use PCI slot more than one USB connection e Memory 256M e Harddisk gt 40G In compression proportion 1 4 140hour G 5600 40G 12000 80G e Other equipments of PC Assuring to using the recording system well we advice the user to do some PC connectio

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