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OSPC Version 2.50 connected to Avaya

1. Properties Properties opens a dialog you can use to edit the program settings OSPC config tool properties The drivers listed in the table below are available for selection when you define a data source When you make a selection the corresponding default URL is entered Key Value Note DBPwd sql Password for the OSPC database DNS OSPC ODBC connection to the OSPC database Language DE Language of the OSPC configuration tools collection jdbc driver clas s 1 sun jdbc odbc JdbcOdbcDriver Driver 1 for accessing ODBC data sources jdbc driver clas s 2 com sybase jdbc2 jdbc SybDriver Driver 2 for direct access to Sybase databases ASA and ASE without ODBC jdbc driver clas 8 3 jdbc driver defa ult_url 1 com octetstring jdbcLdap sql JdbcLdapDriver jdbc odbc lt Enter DSN here gt Driver 3 for accessing LDAP data sources Default provider URL for driver 1 jdbc driver defa ult_url 2 jdbc sybase Tds lt server gt lt port gt Default provider URL for driver 2 jdbc driver defa ult_url 3 jdbc Idap 1 lt server gt 1 389 BASE_DN SEARCH_SCOPE subTreeScope amp pageSize n Default provider URL for driver 3 phonebookhost localhost Host running the phone book server JonAS phonebookport 21099 Port on which the TTrace server listens OSPC v2 50 47 Version 07 08 Configuring the software Tools AbsencelnfoPusher Tool
2. override For this feature a call must have been made from your operator set but not yet answered When you initiate a new call with this key the previous call is deleted and replaced by a new call oriority Initiates a prioritized call or prioritizes the current call pos busy Switches your operator position to Pause serial cal Changes the status of the current call to serial call Split Initiates a conference between the current party and a waiting party hold Used to let the current connection wait The waiting caller appears as hold call in the preview Note The functions split hold forced release night serv and pos busy are coded permanently in CM If you delete the assignment you can no longer use these functions on an Avaya Softconsole at this CM add attendant 1 ATTENDANT CONSOLE FEATURE BUTTON ASSIGNMENTS split Class rstr don t split intrusion goto cover override priorit serial cal hold em acc att atd qcalls forced rel trk id Cw ringoff cdri alrm in ringoff 10 last numb re ringoff night serv pos busy b J U bU NA Console settings Enter the values for COS COR and Calls in Queue Warning Or use the default settings for the values except Backup alerting which must be set to n change console parameters CONSOLE PARAMETERS Attendant Group Name cos 1 COR 1 Calls in Queue Warning Attendant Lockout y Night Service Act Ext AS Branch r IA
3. 0 0e cece cece ee eee eee e ene eeneeee List of components Component OSPG application coi a Bea ee hee ae Databdse JOnAS ise isd o o e ee to ea ts SCAPI iGlarity 222 a ras eet ead ie ts conneCTlon Network wide busy display cooocoooccocccoonccanr ene eee Web server WebAccess WebAccess Absence Info Server AIS AMINO rta ia AE yes WebLM License Manager 0c cece ete nnes License server Macrovision 0 cee cence tenet ene ene calendar information JMV ati a daa Valid component verSiONS aiar ara a net etn Y Block diagram of OSPC in conjunction with all additional components 00 000es Installing the software OSPG system requirement iia diese et a ee ee epee eee ee ee Connecting to Avaya Communication Manager o occcocnccccocnnc eee eee Road Warrior mode Telecommuter mode System requirements Server iia AA AAA ma a System requirements Client da A a dd System requirements single USer 0 ccc eee e nee e eee n eens Client server LAN connection Avaya Communication Manager system requirements 000 cece eee eee eee eee WERSIONT maza sirio he adn rostros SR st AL e A A te eh tN to oe Ada O hoo ONE eats licenses vereis dr an a tr dot es ta bs Nate dada adas Configuration Installations setups Possible nstallations ir li e aa Licensing the components installed ocoooccocccooccconr t eet nees General startup information o
4. ooooooooccccncc eee REQUIFEMENIS acces coi AAA Preparations on Exchange 0c cece cette teens Installation se terra Mes Ga ha ae ee aes AIS Config Ulloa op Berl ange eaten dutta ng Entries in the Windows AU A sh A hla cc bbe tae Re ek oS Nin La ad a ekg Note on absence display 0 0 eects Calendar information oooccccocnncccon REQUIFEMENTS feck wee teen cantaba wk a Installation ca Gude cela eatin License server Macrovision 002sceee eee e eee e eee eeneees Install A dd aia Bean Gee td WebAccess admin tool c cece eee eee eee eee e eens INStAMING spin Connecting to external databases 0 cece eee eee eee TOO ee Rin a E A ah ia ae A a et Rule isaac anotadas Industry specific solutions ooooooccocccor aana Import ACM subscriber data into OSPC database Configuring the software 0ce cece eee eee eee Overview of OSPC configuration tools collection OSPC configuration tools collection 0 ccc cece eee nes Starting and logging in 0 cece ee USerIntenace tii a Properties ocio a a ja l eo vee Be Tools AbsencelnfoPusher ooooocoooocco cence eee e eens Tools address parser 2 cece eee eee eee eee eee AND PIICAR ON ose ra a Ta Real Sank A Rei Gee al ook Ast Bier ala ia easly PBXs in a networked system 00 ects Settings code numbers 000 cece eee eee eae Settings
5. Bd 3d50 OM al byuoo 000 WAS WAS olpny JOLUEMPeoy Yan sduej snq ooo fejdsip Asng S yll DdSO z Japueeg peog a JOLJEMPEO H a 10 sapnuoja uogeInpyuo z ae ARN i ES TEN a OS ZA DdSO weBeip 490 18 OSPC v2 50 12 Version 07 08 Overview of OSPC Familiarize yourself with these components JOD Jas 1001 utup AAAA yoogauayd MORUIAA Agsibay lasn AlAUUOL alod Ju03 BoJd bJuos Juano AY 0 10 00 spod 10 pu oy YAN Te Hva SOMOS 0SZA 94SO weep 190 18 on al Byuo5 000 13 OSPC v2 50 Version 07 08 Overview of OSPC Connecting to Avaya Communication Manager Connecting to Avaya Communication Manager Road Warrior mode Telecommuter mode OSPC can connect to ACM in two different modes Road Warrior mode and Telecommuter mode The Road Warrior configuration contains only one IP connection between the PC and ACM Control software and audio software must be installed on the PC In our case the control software is the OSPC application which handles all call signaling and control functions VoIP communication is processed using Avaya iClarity IP Audio an H 323 V2 compatible audio application Avaya iClarity IP Audio runs in the background This program is launched automatically as soon as you call up Avaya OSPC You need one of the following for communication
6. If OSPC seems to be working correctly but still will not dial this can be due to incorrect configuration of the bandwidth settings Access the system configuration and correct any incorrect settings in the TEL tab You should only use the presetted functions for the function keys See ap pendix or such functions which are initiated by a selection code These functions are characterised by the possibility to dial the selection codes di rect from OSPC e g selection code for Exchange seizure After Call Work Speed dialing buttons Other functions can generate feedback from ACM to OSPC which could be displayed incorrect and may cause malfunction 67 Maintenance Problem Solving Tips and tricks Connection problem between CTI server and ACM High system load because of different ACM and CTI configuration Name reconciliation on OSPC ACM database Additional tips 68 If the connection between the CTI server and ACM has been broken then for example NBA will not work Before the CTI server can be restarted you need to end the SVA Manager service and the Jerry Server process manually Then first start the CTI server and then the SVA Manager The connection to the ACM is then established automatically High system load is generated when subscribers are entered in the CTI but do not exist in the ACM system The CTI is constantly trying to obtain information about these nonexistent subscrib
7. OSPC v2 50 Version 07 08 License server Macrovision Additional components License server Macrovision The license server Macrovision licenses the CTl Server installed with conneCTlon All you need is access to a license server already running on the network During the installation of conneCTlon the hostname and port of the license server are queried No license is needed for conneCTlon Installing oe E not have access to a license server you can install one from the PC CD 1 Search on the OSPC CD for the directory Software CTI Components License Server 2 Start the Setup exe file An install wizard guides you through installation More information on installation of the license server can be found in 6 p 90 OSPC v2 50 41 Version 07 08 Additional components WebAccess admin tool WebAccess admin tool Installing This tool is used for resetting the user password for WebAccess To use the WebAccess admin tool you must set up a new link To do so in Windows Explorer go to the OSPC directory c Program Files Avaya Avaya Integral OSPC 1 Select the StartAbsenceAdmin bat file Create a link 2 Open StartAbsenceAdmin bat in the editor Copy the line 3 Edit the link Delete the destination and insert the copied line You may need to adjust the port number in this line according to the server installation 42 OSPC v2 50 Version 07 08 Connecting to external databases Additiona
8. Click Next The Edit data dialog for the Web server port opens Port Enter the port used to access the Web server Click Next The Select additional languages dialog opens The default setting is to install all languages currently offered by OSPC You can deselect languages you do not want to install To do so clear the check boxes for the languages you do not want to install Click Next The Ready to install the program dialog opens OSPC v2 50 Version 07 08 Installing OSPC Installing the software OSPC v2 50 Version 07 08 12 13 14 15 16 17 Click Install The installation starts This process takes a few minutes The Setup status dialog indicates the progress of the installation Once installation is complete the configuration dialog for SVA Manager SVA Manager configuration opens In this dialog you must add the host name of the CTl server and password of the CTI user Settings in the dialog area Mode Selection are not needed for OSPC connected to ACM You can accept the remaining default settings All input and option boxes of this dialog are described in the Configuration of SVA manager chapter p 34 Click Save You will be asked if you want to restart SVA Manager Click No as it will be restarted later Click Exit The SVA Manager installation is complete Next the InstallShield Wizard starts the following services Avaya Phonebook Server Avaya Phonebook Server Absenc
9. Netzweite Besetztanzeige network wide busy signal Open Database Connectivity Operator Set Standard Operator Service Manager OSPC v2 50 Version 07 08 Abbreviations OSPC Operator Set PC P PC Personal computer PROM Programmable Read Only Memory PSTN Public Switched Telephone Network PUM Private User Mobility R RAM Random Access Memory RFA Remote Feature Activation CN Telephone Number ROM Read Only Memory S SQL Structured Query Language SRG Speisebaugruppe feed module Sw Software SVA Smart Vermittlungs Apparat smart operating device T TAPI Telephone Application Programming Interface OSPC v2 50 Version 07 08 TCP IP Transmission Control Protocol Internet Protocol TE Terminal TFT Thin Film Transistor PBX Private branch exchange UAE Universal connection unit Ul User Interface URL Uniform Resource Locator V 24 Interface for data transmission according to ITU T Recommendation V 24 OS operator set VGA Video Graphics Adapter VT vermittlungstechnisch switching related V Volt W Watt WE Western Electric 89 References References 4 10 90 Application Notes for Configuring Avaya WebLM License Manager for Avaya VPNremote Phone Release 2 Issue 1 0 SPOC 10 25 http support avaya com elmodocs2 vpn webIm_vpnphone pdf Administrator Guide for Avaya Communication Manager Issue 04 Release 5 0 2008 03 300509 http support avaya com elmodocs2 comm
10. TSAPI Simultaneous User For the OSPC to work on the ACM you must configure an attendant Some of these settings affect OSPC directly These settings are loaded in the OSPC each time the OSPC logs on to the PBX Note Changing these settings in OSPC does not affect the ACM settings Example configurations for the ACM can be found in the appendix gt p 69 OSPC v2 50 Version 07 08 Installations Setups Installing the software Installations setups Possible installations To use all the OSPC functions you must set up the following There is one installation file for each installation 1 Avaya WebLM server Installing WebLM installs the Avaya license management program for OSPC The server is an absolute requirement and must be installed before OSPC gt p 20 2 CTI components conneCTlon The PBX is connected to the OSPC application using CTI server The CTI server must be installed if you wish to install the SVA manager network wide busy display You need special licenses for the NBA ConneCTlon must be installed before the OSPC p 22 3 OSPC There are four different types of setup For a detailed description see below p 24 4 Absence Info Server AIS The AIS evaluates the out of office information from Exchange You need special licenses for the AIS You can install the AIS after the OSPC p 36 5 TTrace TTrace is a tool which generates and administers logfiles
11. Use the default setting Click Next The Select destination dialog appears Select the folder where you want to copy the client data Use the default setting Click Next The second Select destination dialog appears Select the folder where you want to copy the different server components Use the default setting The path must not contain any spaces Click Next The Edit data dialog opens You must specify the following information for the phone book server Host Shows the host name of the phone book server In this case the host is the name or TCP IP number if no DNS server is installed on the network The default setting is the name of this PC Port Indicates the port for database access to the phone book server JOnAS Use the default Click Next A new Edit data dialog opens This dialog lets you set up the database connection Server name Shows the name of the database engine name in the ODBC settings Use the default The name of the database must be unique within the network Port Shows the port for the database server Use the default Click Next The Password dialog opens The password is used to access the database If you change the password you must enter it twice to confirm it Click Next The Edit data dialog for SVA Manager opens If you want to use NBA you must specify the following information Host Enter the host name of the PC running SVA Manager Port Enter the port for accessing SVA Manager
12. ACM Poteet a cat a TIN IN EZ TETCTTC IC Fines Feo es E E Z C E Return to operator Return to the night service station 84 OSPC v2 50 Version 07 08 Overview of features of OSPC on ACM Appendix eR Ciemat Fay ine zones INN LT UN nar tons co y Y rg mess O eit aa SOS Feige INN ECT IN ee ST OOOO i ee OOO i eee COO i powo OOOO T srme Petr wide busy display using SVA Manager non y 9 a INN Siar of are andcophon rane OOOO i omea rai acaecida sanos AS arc trough REE ac na ro arc ne pro BO RBA atentan tar nio trough O A etna acia rough Ls ee OOO in sio Dato as OOOO rant presence nd absene hom calendar lus Nets and Oo OSPC v2 50 Version 07 08 85 Appendix Overview of features of OSPC on ACM sis OOO ras aa C Lo Restoring the database 86 OSPC v2 50 Version 07 08 Overview of features of OSPC on ACM Appendix Terre Fares Spain IN CN rodea inborn and epotng some Tino 008 api pros DO CITAN orig ana por phone Book ring anto 1 SPC CS e orar ste IA CN PO Wizard diagnostics OSPC v2 50 Version 07 08 87 Abbreviations Abbreviations A A Ampere ACM Avaya Communication Server AE AEI AES API AC ARVT ASA ASCII BIOS Bit BLS1 Byte CCITT CE CD COR COS CPU CSTA CTI DC DOS DSS DUWA EDS 88 Additional Equipment Additional Equipment Interface Applications Enablement Services Application Programming
13. Aheadset connected to the PC Acombination of PC speakers and a microphone A USB phone We recommend a USB phone since USB phones convert the analog audio data into digital signals themselves relieving the PC of this task Note Road Warrior mode is not supported in IP networks which use encryption Call control headset or speaker microphone Road Warrior Mode In the Telecommuter dual connection configuration the PC running OSPC and a phone are connected to ACM separately The PC is connected to ACM over an IP network LAN All calls are signaled and controlled via this connection Voice communication takes place using any telephone connected anywhere to your PBX ISDN analog VoIP The actual conversations are conducted with the usual level of quality and convenience Call control Telecommuter Mode OSPC v2 50 Version 07 08 Installing the software Installing the software OSPC v2 50 Version 07 08 Installing the software OSPC system requirements OSPC system requirements System requirements The PC running the server components must meet the following minimum server requirements OSPC Server only PC with 2 GHz 1 GByte RAM Windows XP Windows 2003 Server or Windows 2003 Server R2 operating system OSPC Server with other server components PC with 2 GHz 2 GByte RAM Windows XP Windows 2003 Server or Windows 2003 Server R2 operating system
14. Interface External Line Code Anrufverteilung routing Adaptive Server Anywhere American Standard Code for Information Interchange Basic Input Output System operating system Binary digit binary digit O or 1 smallest information unit Base PCB with SO interface Information unit consisting of 8 bits 1 character or code Comit Consultatif International T l graphique et T l phonique Communaut Europ enne CE marking Compact Disc Class of Restriction Class of Service Central Processing Unit Computer Supported Telecommunication Applications Computer Telephone Integration Direct current Disc Operating System Direct Station Select Durchwahl DID direct inward dial Enterprise directory system central electronic phone book EEPROM Electrically Erasable Programmable Read EMC ETB ETSI HSG ISDN ISO ITB J JDK Only Memory Electromagnetic capability Electronic Telephone Book European Telecommunication Standards Institute H r und Sprechgarnitur handset and headset unit Integrated Services Digital Network International Organization of Standardization Integrated Telephone Book Java Development Kit JOnAS Java Open Application Server L LAN LCD LDAP LED MAC DTMF MS NBA ODBC OS OSM Local Area Network Liquid Crystal Display Lightweight Directory Access Protocol Light Emitting Diode Media Access Control Dual Tone Multi Frequency Dialing Microsoft
15. Number 2 Group Type isdn CDR Reports y Group Name S8300 COR 1 TN OL TAC 03 Direction two way Outgoing Display y Carrier Medium PRI BRI Dial Access y Busy Threshold 2 Night Service 2000190 Queue Length 0 Service Type tie Auth Code n TestCall ITC rest Far End Test Line No TestCall BCC 4 Operator key You must define a digit in the dial plan for OSPC to use internally to call a terminal You can use any digit that does not conflict with other settings in the dial plan 9 in this example change dialplan analysis DIAL PLAN Full 1 Dialed Total lt Diale Total Call Totai Call String Length Ty Strain Length Type Length Type 7 x 91 3 dac OSPC Set up OSPC as the attendant console Define the number range you want to be displayed in the internal busy indicator Entries made using HUNDREDS SELECT BUTTON ASSIGNMENTS must always be in the format 200xx Ones and tens places are not entered since ranges always begin with 00 and end with 99 OSPC v2 50 75 Version 07 08 Appendix Avaya Communication Manager configuration examples add attendant Type 302 Extension 2000190 Console Type principal Port 500051 Security Code 0910002 You must begin with 1 and you cannot skip digits In other words entering three number ranges under 1 2 and 4 would be incorrect skipping 3 Example For the range 2000100 to 2000199 enter 20001 For the range 2001900 to 2001999 enter 20019 ATTENDANT CONSO
16. Programming Interface Client is a networking term A client uses services which is why a workstation connected to the server is called a client The client sends user queries in a special protocol to the server and displays the server responses in readable form on the screen CSTA stands for Computer Supported Telecommunications Application This standard is an ECMA specification For further information please refer to the manuals Standard ECMA 179 Standard ECMA 180 Standard ECMA 217 Standard ECMA 218 More information is available online at http www ecma ch ecma1 STAND standard htm CTI means computer telephone integration In practice the following CTI functions play a more important role The option of initiating a call from various applications by mouse click is especially convenient for everyday use If the connection is not made the number is redialed automatically later The scope and options available in CTI integration depends greatly on the type of implementation DLL stands for Dynamic Link Library ECMA stands for European Computer Manufacturers Association OSPC v2 50 Version 07 08 Terms Glossary ISDN IPX JAVA JTAPI JVM LAN NETBEUI NETBIOS RPC Server socket SPI TAPI OSPC v2 50 Version 07 08 ID stands for identification number ISDN stands for Integrated Services Digital Network IPX stands for Internet Packet Exchange JAVA is a programming language devel
17. The application needs only be installed for service purposes or if maintenance work is required p 63 Licensing the After installation all the OSPC components must be licensed through WebLM components installed before you can work with them p 20 General startup You must have administrator rights to install all OSPC components information OSPC v2 50 Version 07 08 The setup user interface language is the language of your operating system If a language other than German or English is set the display is in English All settings are preconfigured with default values After installation all NT services are started automatically 19 Installing the software Install WebLM License Manager Install WebLM License Manager OSPC v2 50 is licensed based on the Avaya license manager WebLM which checks licenses according to remote feature activation RFA Installations First you need to install the WebLM server It is recommended that you install it from the OSPC CD even if there is another WebLM server running on the network already It may be that OSPC and other applications cannot be served by the license manager at the same time More detailed information on installation and configuration can be found in 1 and 9 p 90 1 Insert the OSPC installation CD in your CD drive The Overview start page opens in your standard browser 2 Click Avaya WebLM Server 3 Follow the directions given by the
18. and establishes a Mapi connection if one has not been established for example on PCs that are not part of a domain The rights of the local user running the service apply to the Mapi connection This user must be set up on Exchange Server Notes on setting up Exchange can be found in 5 gt p 90 2 Preparing Exchange 5 5 Server A user for example OOFReply with a mailbox and Windows account must be set up on Exchange Server with user defined rights Modify Admin Attributes rights at the organizational level so the user has read rights for all mailboxes or Preparations for Exchange Server 2000 Exchange 2003 Server A user for example OOFReply with a mailbox and Windows account must be set up on Exchange Server Use Delegate Control at the top Exchange Server level First Organization Exchange to assign the user the following function Exchange View Only Administrator at the organizational level so the user has has read rights for all mailboxes The rights must then be inherited to the lower levels To view the individual rights go to Administrative Groups First Administrative Group Servers lt Your Exchange Server gt Properties and go to the Security tab 3 Setting up local users On the PC where you want to install Absence Info Server you must set up a local user for example with the name OOFReply The user must have the the mailbox set up on Exchange Ser
19. company NbaPumDefault Default size configuration for PUM and NBA Default 200 NoCallldentification Switches off number identification 0 OFF default 1 ON OSType OS hardware OS33 a 0S13 a b 0S13 b OSSoftwareVersion OS software version 02 01 Default 02 00 01 51 01 61 PUMLOgginTimeout Wait time for the PBX answer for PUM user logon sec default 5 SearchDelayTimeCC Search delay time for calling card msec default 400 54 OSPC v2 50 Version 07 08 Tools OSPC Configuring the software SearchDelayTimeST Search delay time for the lookup table in the phone book msec default 400 SearchNumberHead Head number search 0 OFF 1 ON default ShowSubstituteRema Display substitute text as the topic rk 0 OFF default 1 ON SVAMHostName SVA Manager PC name Default localhost SVAMPortNo SVA Manager port number Default 6006 SVAMUsage Operating with or without SVA Manager 0 OFF 1 ON SystemLanguage System language Default system language e g en Top100Support Collect call information for the Top100 display 1 ON default O OFF TransferOnBusy Can be assigned to busy subscriber no effect if OSPC is activated on ACM 1 on default 0 OFF TTracePortNo TTrace server port number Default 10300 TTraceHostName TTrace server PC name Default localhos
20. corresponding features in the OSPC application for example subscriber properties work correctly The Code numbers sheet lets you enter different address parser parameters The sheet layout changes depending on the option box mode selected The Tester sheet lets you check the settings on the Configuration sheet 1 In the Number combination box enter the number or dial a saved number from the list 2 In the Source combination box select whether the number is an internal external or unknown number 3 Click the Execute button Shadow numbers and dialable numbers are displayed The Save button saves the data in the database The Apply button applies the new configuration to all numbers in the database The progress is indicated by a progress bar in place of the button Check lets you check the address parser configuration for the selected mode The result of the check is displayed in the gray text box If multiple PBXs are connected you also need the Call Number Replacement tab OSPC uses this information to identify a subscriber of a networked system even if the subscriber places a call as if it were an external call Call number replacement does not change the value of the number of a call You must also specify the digits used in the search and what replaces them Open the number scheme and on the Call Number Replacement tab assign the PBX numbers to the node numbers This replaces the PBX number of the external locati
21. data are stored in the Registry first key Setup OSPC then transfers this data to the database when it is started for the first time User interface Menu bar The menu bar contains the File menu which provides the menu entries Properties Sign on Logout and Exit The Help menu contains the entry About to open an info box on the tool Work area The work area is divided into the tree view on the left and the opened worksheets on the right The Toolbar E Opens the Properties of the OSPC configuration tools collection he Starts a test of all components Opens the info box OSPC v2 50 45 Version 07 08 Configuring the software Overview of OSPC configuration tools collection Tree view 9 OSPC Config Tools z E Eo 46 2 AbsencelnfoPusher Tester Service y Address Parser tg Q Tester af Jonas B Server f ospc a OSPC METHUSALIX Y OSPC Oliver_OSPC E OSPE tunix Phonebook 1 HeueDB Y Neu y Update Service A Tester Service B MeueDB E Neu WebAccess SS Tester Service Tree view contains all the tools The tool currently shown in the work area is highlighted in blue A green check mark indicates that the tool test was successful A red exclamation mark indicates a problem with the tool A black question mark indicates that the tool cannot be tested Click a tool to load it to the work area OSPC v2 50 Version 07 08 Properties Configuring the software
22. e ee eee eee eee eee eee eens Trace at a AS a TTrace installation o ooooococooooononono teens OSPC SVA Manager connection 06 0 cece eee eee ees OSPGSIMO ince eee a aia Backing up and restoring the database oooooooooo Application de td o o Backing Up the database o oococccccccocc ees Restoring the database cc cece ees OSPC Update eee EEEE aiii Carryout updates fs ioe eater a ed putas Tips ANd triCkS wei e cece ee ee ee eee Starting OSPC without OS 0 cee eee Checking the connection to Web server when Outlook out of office Information for service or hotline 0 0 cee eee eee eee REGIStIY taa ete Lh ane eg ate AE Unknown host name occccoccccc teens Sybase database in the network with the same name Distinction between external and internal numbers is not working OSPC does not start at all 0 cece ene OSPC does not start after restart 00 eee cee eee OSPC will not dial cne ecaro neniiga cece tne eens Configuring recommendations for Function keys Connection problem between CTI server and ACM High system load because of different ACM and CTI configuration Name reconciliation on OSPC ACM database Additional tips scan ce ce eat ie desea edd alae 6 Append cin idee ai seed eee Example LDAP connection LDAP browser oo oooo o LDAP connection LDAP b
23. in the phone book 99 is the node number for Frankfurt the address parser generates the following shadow number 49 711 13586 991234 Country code Local network Local PBX Extension Settings in call number replacement You must enter the following information for the example From To 49697505 497111358699 PBX number of the PBX number of own location and node external location number of the external location If you select France Spain Russia or USA from the mode option fields you can modify other country specific configuration fields Name Explanation Example Country Code Indicates the international 33 country code for France International Indicates the international prefix 00 Provider Provider code 0 Local network Shows the regional code for France Telecom 4 for the Paris region Range First Subs First subscriber number in the 000 number block Last Subs Last subscriber number in the 500 number block Head number Shows the fixed digits of a PBX 12345 number block 51 Configuring the software Tools address parser Settings code numbers for Spain 52 Example If you enter an internal subscriber with the number 222 the converted shadow number looks like this 33 01 12345 222 Country code Provider Local network Head number Subscriber number The explanation of code numbers for France also applies for Spain Only the Country Code International and range fields are available OS
24. out update OSPC v2 50 Version 07 08 If you wish to install a newer version of OSPC follow these steps 1 Back up the OSPC database p 64 2 Uninstall OSPC gt p 64 3 Install the new version of OSPC p 24 4 Restore the OSPC database p 64 Note An update cannot be installed over an existing version 65 Maintenance Problem Solving Tips and tricks Tips and tricks Starting OSPC without OS Checking the connection to Web server when Outlook out of office is activated Information for service or hotline 66 You can however use the log into OSPC without an ACM connection for service purposes This lets you for example set up users and create work profiles To start the OSPC application without an ACM connection follow these steps 1 Start the OSPC application with the following extension OSPC exe o space hyphen letter o Note If you start OSPC with a working ACM connection and the extension o then it works as if it was started without o To use an activated out of office notice in Microsoft Outlook you must install Absence Info Server AIS You must create a connection to the OSPC Web server Tomcat The operating system Internet options are used to establish the connection If you are using a proxy server the OSPC Web server must be able to find it To check the connection follow these steps Open a browser such as Microsoft Internet
25. separate setup Overview of OSPC Familiarize yourself with these components Component conneCTlon Component Network wide busy display Component Web server Component WebAccess Component WebAccess admin tool Component Absence Info Server AIS Component WebLM License Manager Component License server Macrovision Component calendar information Component Jerry The conneCTlon application establishes the connection between SVA Manager and the PBX and AES server to ensure NBA functions You must use conneCTlon Version 4 0x or higher The most important components of conneCTlon are as follows CTI Server CTI Server provides the basic features CTI admin tool You use CTI admin to configure the CTI Server NBA stands for network wide busy indicator You need conneCTlon for the network wide busy indicator NBA is installed using SVA Manager A Web server is needed for the out of office notice The Web server must be installed on the same PC as the databases OSPC uses the Web server Tomcat You cannot use another Web server such as Apache Web Server for OSPC WebAccess contains the HTML and Java Server pages for the Web server to be able to configure the out of office notice using AIS see below or a browser Installing WebAccess installs the following components HTML pages Java Server Pages Web server activation This tool is used for resetting the user password for WebAcce
26. 16 17 FEATURE RELATED SYSTEM PARAMETERS Self Station Display Enabled Trunk to Trunk Transfer Automatic Callback Mo Answer Timeout Interval rings Gall Park Timeout Interval minutes Off Premises Tone Detect Timeout Interval seconds AAR ARS Dial Tone Required Music or Silence on Transferred Trunk Calls DID Tie ISDN SIP Intercept Treatment Internal Auto Ansuer of Attd Extended Transferred Calls Automatic Circuit Assurance ACA Enabled atta transferred Abbreviated Dial Programming by Assigned Lists jni uto Abbreviated Delayed Transition Interval rings 2 Protocol for Caller ID Analog Terminals Display Calling Number for Room to Room Caller ID Calls jn The following screenshot shows typical settings for these parameters Settings in bold are the values for minimum system requirements You must set Auto Hold to y for OSPC to be able to use auto hold change system parameters features Page Public Network Trunks on Conference Call Conference Parties with Public Network Trunks Conference Parties without Public Network Trunks Night Service Disconnect Timer seconds Bridging Tone Short Interdigit Timer seconds Conference Tone Unanswered DID Call Timer seconds Intrusion Tone Line Intercept Tone Timer seconds Mode Code Interface Long Hold Recall Timer seconds Reset Shift Timer seconds Station Call Transfer Recall Timer seconds DID Busy Treatment Auto Start Auto H
27. 379 OSPC 3rd party blamp VALUE _OSPC_NBA_ Monitor points for PUM NBA 200sta lic STATIONS Can only be used in conjunction with 214 621 OSPC 3rd party blamp a FEAT _OSPC_NBA_GENERAL 500sta lic license Value range 200 500 OSPC v2 50 21 Version 07 08 Installing the software Installing conneCTlon Installing conneCTlon Where can you find additional information Requirements Installation 22 The PBX is connected to the OSPC application using CTI Server The CTl server must be installed if you wish to install the SVA manager network wide busy display You need special licenses for the NBA ConneCTlon must be installed before the OSPC For information on installing and setting up conneCTlon see the relevant manuals 4 p 90 This section does not cover those topics It only contains information on which settings you must use for OSPC and how to start the installation The license server Macrovision is also required for conneCTlon to establish a connection to the PBX No license is required for conneCTlon If there is no license server running on your network you can install it from the OSPC CD p 41 To install conneCTlon follow these steps Installing the conneCTlon component on the OSPC server is not essential Clients must be able to reach the CTI server over the network 1 Insert the OSPC installation CD in your CD drive The Overview start page opens in your standard browser 2
28. 4 88 90 91 92 95 About this document About this document Who are the instructions aimed at What information is provided here What kind of information is not provided How is this manual organized Where can you find additional information OSPC v2 50 Version 07 08 This manual is intended for people who install and configure the OSPC applications Use this manual as you see fit for reference purposes regarding individual topics or to learn how to install and configure the OSPC applications This manual contains information how how to install and configure the OSPC applications This manual does not provide information on operating the OSPC application The structure of this manual provides a step by step introductions Usually an introduction to the topic is provided first Prerequisites or necessary skills are often described next Instructions follow the prerequisites or necessary skills An illustration or example further clarifies the topic Further information on OSPC and the installation of various components can be found in the documents specified in the references p 90 Overview of OSPC Overview of OSPC 8 OSPC v2 50 Version 07 08 Familiarize yourself with these components Overview of OSPC Familiarize yourself with these components List of components Component OSPC application Component Database JOnAS Component SCAPI iClarity OSPC v2 50 Vers
29. 92 With 1st party call control there is a clear relationship between the telephone and the PC at each workstation Generally both devices are connected with a cable for the purpose of exchanging information A large range of features can be realized with what is known as 3rd party call control Here CTI software controls not just one single telephone but a PBX As all information about the telephones is saved in the PBX a direct connection between the computer and the telephone is not necessary Instead the PBX must have a CTI interface A CTI server is connected to this interface The telephone software which controls the PBX can be divided into two parts Firstly there is control software on the CTI server which communicates directly with the PBX A telephony program establishing the connection to the CTI application runs on every PC Apart from the functions offered by 1st party call control applications 3rd party call control provides a number of additional features such as switching of incoming calls to certain extensions based on the caller s number or database inquiries 3rd party call control is especially useful for call centers and telemarketing agencies Incoming calls are routed to suitable agents according to different criteria and an application on the PC is controlled 3rd party call control is also useful for outgoing calls For example it can establish calls using a power or predictive dialer API stands for Application
30. AVAYA OSPC Version 2 50 connected to Avaya Communication Manager Service and Installation Manual Compas ID 134698 Version 1 3 July 2008 All Rights Reserved Copyright 2008 Avaya GmbH amp Co KG Frankfurt Main Service and Installation Manual OSPC connected to Avaya Communication Manager Updated July 2008 Reproductions and disclosure of information contained in this document in whole or in part require the prior written consent of Avaya GmbH amp Co KG All technical data information and properties of the product described in this docu ment have been compiled to the best of our knowledge at the time of going to print Subject to modification and improvements to the product in the course of technical developments Avaya GmbH amp Co KG GCS CCD HW5 Dokumentation 2 OSPC v2 50 Version 07 08 Table of Contents Table of Contents 1 2 Table of Contents About this document Who are the instructions aimed at 00 cc ene tees What information is provided here 0 c cece eens What kind of information is not provided 00 0 ccc eens How is this manual organized 00 ccc ene neeten ees Where can you find additional information 0 0 cece eee Component Component Component Component Component Component Component Component Component Component Component Component Overview of OSPC Familiarize yourself with these components
31. Call Number Replacement 00 cece eee eee Example for call number replacement with a closed numbering scheme OSPC v2 50 Version 07 08 22 23 24 24 24 25 26 28 29 30 31 31 32 33 33 33 33 34 35 36 36 36 37 38 39 39 40 40 40 41 41 42 42 43 43 43 43 43 44 45 45 45 45 47 48 49 49 49 50 50 50 Table of Contents Example for call number replacement with an open numbering scheme 005 Country SettingS 07 4005 ike ae eben be Ae OO Settings code numbers for France 0c cece e eens Settings code numbers for Spain 0 000 cece eee eee Settings code numbers for the US 0c cece eee ees Settings code numbers for RUSSIA 0 ccc cece eens TOOIS OSPG cita nein a ate lane da aca ala arde ae Tools JONAS phone book server 200eee eee oo Settings for large databases 0 cece cece ene Tools Telephone book oooocococcoccn eee eee Register assignment 00 cece tenes Tools Update service 0 ccc eee eee BUUONS cc 2 detend terne eta atada Test cOnNectiONn oe ii daa oido Tools WebAccess oooococcccccn eee Buttons Test Connection 0 0 0 ccc cece eee eens Configuration of the OSPC application ooooooooomoo OSPC application 0 eee 5 Maintenance Problem Solving 00ee eee ee eee e eee eee eee Troubleshooting 2 cece cece
32. Click CTI components There is a program to guide you through the installation process 3 You are offered various setup options on the setup page Install the following components for conneCTlon one after the other Base components Naming service ConneCTlon ACM PBX driver Always select the installation option complete Accept the default settings Use the settings listed below when installing the components OSPC v2 50 Version 07 08 Installing conneCTlon Installing the software OSPC specific settings OSPC v2 50 Version 07 08 The following settings are only the settings that are important for OSPC Installation ConneCTlon Setup Type select CTI Server without connection to database Installation ACM PBX driver AES Server List IP address of the AES server AES Link Pool select the link to the OSPC set up in AES Settings in CTl admin Dialog PABX settings PABX Name choose any name CSTA Protocol select CORBA Taskserver CSTA API PABX access name and access password ID and password of the CTI user configured in AES Dialog User settings Set users with Name SVA and admin and appropriate Passwords Mark Features Full CTI control Multi PABX und Administrator Dialog Device Extension of the attendant and all other extensions which shall be monitored in the NBA 23 Installing the software Installing OSPC Installing OSPC Setup
33. Explorer 2 Enter the following address http Name of the Web server PC 21080 Port in accordance with the setting the WebAccess tool 3 The browser must display the corresponding page Select START gt PROGRAM FILES gt Avaya gt OSPC Service This creates the file OSPCInfoLog txt on the C drive This log file contains all OSPC and PC related data You must do this on the client and server PCs This file contains the following information 1 0SPC complete version 2 Software version of the optional software WEB NBA etc 3 Operating system and version if required service pack 4 Version of the program libraries used DLL VBX OCX or others 5 Associated Registry entries OSPC License Server all modules etc 6 Network settings IP subnet mask default gateway DHCP server routes 7 Errors detected and logged at runtime are written to the event log separate logs 8 Some settings in the OSPC Configuration Tool Collection 9 Description of the OSPC environment names of e g Exchange Server OSPC server OSPC clients 10 ODBC Administration settings System DSN 11 HOST file entries OSPC v2 50 Version 07 08 Tips and tricks Maintenance Problem Solving Registry Unknown host name Sybase database in the network with the same name Distinction between external and internal numbers is not working OSPC does not start at all OSPC does not start after restart OSPC will n
34. JDBC ODBC bridge Description Driver sun jdbc odbc JdbcOdbcDriver Provider URL jdbc odbc SampleDSN User admin Password SQL Statement SELECT FROM SampleTable The table below shows an example of the parameters on the Connection tab if you connect to a database directly using a JDBC driver The DBN database is a Sybase ASA database and is running on port 4321 on the PC with the host name dbserver OSPC v2 50 Version 07 08 Example LDAP connection LDAP browser Appendix OSPC v2 50 Version 07 08 Parameters Name Driver Provider URL User Password SQL Statement Setting AdaptiveServerAnywhere com sybase jdbc2 jdbc SybDriver jdbc sybase Tds dbserver 4321 ServiceName DBN dba sql SELECT FROM SampleTable 71 Appendix Example LDAP connection LDAP browser Example 3 for MEDCOM data source using a JDBC ODBC bridge Example 4 for an LDAP data source using a JDBC LDAP bridge with general settings 72 The table below shows an example of the parameters on the Connections tab if you connect to a MEDCOM database You have to configure a DSN system for the MEDCOM database The data source name for this example is Medcom_W2k On the OSPC Tool Collection you generally data streams in the phone book tool which both point to the data source Medcom_W2k in this example The data streams could be called Staff and Patients for example You must configure the corresponding SQL query for each d
35. LE 1 Name Attendant 1 Group 1 Auto Answer none TN 1 Data Module n COR 1 Disp Client Redir n COS 1 Display Language english H 320 Conversion n DIRECT TRUNK GRODP SELECT BUTTON ASSIGNMENTS T Access Codes Local Remote fe HUNDREDS SELEC UIS FEATURE OPTIONS Auto Start Echo Digits Dialed IP FEATURE OPTIONS Renote Softphone Emergen Emergency Location Ext uw o 7 gt 5 Local Remote Local Remote BUTTON ASSIGNMENTS ATTENDANT CONSOLE cy Calls Direct IP IP Audio Connections ly 16011 Always Use h IP Audio Hairpinning in Function keys on the keypad FEATURE BUTTON ASSIGNMENTS lists up to 24 functions you can assign to the keypad and hotkeys in OSPC You can call each of these functions using the corresponding key 1 24 You can create user defined labels for the function keys assigned functions 1 24 For an overview of all available functions see the section on ACM 3 service manuals p 90 The following keys are preset for OSPC v2 50 Name Function atd qcalls Indicated the status of the queue The queue contains all calls in the exchange group that have not yet been assigned to an operator station crss alert Indicates whether the pending call is an emergency call night serv Indicates the night service status of the entire exchange group 76 OSPC v2 50 Version 07 08 Avaya Communication Manager configuration examples Appendix
36. PC v2 50 Version 07 08 Tools address parser Configuring the software Settings code numbers for the US Settings code numbers for Russia OSPC v2 50 Version 07 08 Name Country Code International Local network Local PBX Example Explanation Indicates the international country code Indicates the international prefix for international dialing from the US Example 01149 for US gt Germany Shows the regional code Shows the PBX number Example 4 for the US 011 585 for part of New York 13586 If you enter an internal subscriber with the number 1234 the converted shadow number looks like this 1 Country code Area code Name Country Code International Local network Local PBX Example 13586 1234 Local PBX Extension Explanation Example Indicates the international 7 country code for Russia Indicates the international prefix 810 for international dialing from the Russia Example 81049 for Russia gt Germany Shows the regional code 495 for Moscow Shows the PBX number 13586 If you enter an internal subscriber with the number 1234 the converted shadow number looks like this 13586 1234 Local PBX 7 495 Country code Area code Extension 53 Configuring the software Tools OSPC Tools OSPC Buttons Check A separate sheet is displayed in tree view for each OSPC client that has connected to the database at least once The
37. S Tie Trunk Group No tt Access Code Alternate FRL Station Backup Alerting DID LDN Only to LDN Night Ext n IAS A OSPC v2 50 77 Version 07 08 Appendix Avaya Communication Manager configuration examples You can set reminder timeouts and reminders based on your customized OSPC installation If you use abbreviated dialing you can enter names for the lists under abbreviated dialing If you use common shared extensions for parking calls enter the first extension number and the number of following numbers change console parameters CONSOLE TIMING Time Reminder on Hold sec 30 Return Call Timeout sec 30 Time in Queue Warning sec INCOMING CALL REMINDERS No Answer Timeout sec Alerting sec Secondary Alert on Held Reminder Calls y ABBREVIATED DIALING Listl List2 List3 SAC Notification y COMMON SHARED EXTENSIONS Starting Extension Count Busy Indicator for Call Parked on Analog Station Without Hardware n Tab 3 lets you change priorities assigned to different call types 12 3 4 CONSOLE PARAMETERS QUEUE PRIORITIES Emergency Access Assistance Call co Call DID to Attendant Tie Call Redirected DID Call Redirected Call Return Call Serial Call Individual Attendant Access Interpositional UIP Wakeup Reminder Call Miscellaneous Call Call Type Ordering Within Priority Levels In Tab 4 of console parameters not shown displays all attendants set up Checking syste
38. SAPI 94 TCP stands for Transmission Control Protocol IP stands for Internet Protocol TCP IP meets the two most important requirements to be fulfilled in a network First it ensures secure transmission Second TCP IP offers an address scheme so that each computer can be assigned an unambiguous address Computers are numbered by the IP protocol TSAPI stands for Telephony Server Application Programmer Interface OSPC v2 50 Version 07 08 Index Index Numbers 1st party call control 92 3rd party call control 92 A Absence 66 Absence Info Server 10 36 AbsencelnfoPusher 48 ACM configuration examples 75 Modes 14 Additional components 32 address parser 49 country settings 51 AIS 10 AIS Config UI 37 API 92 ASA 9 Backing up the database 64 Block diagram 11 browser 66 C calendar information 10 40 call number replacement 50 Client Setup 28 client 92 components 9 Configuration user interface 61 configuration examples ACM 75 Configuring the software 44 conneCTlon 10 22 CSTA 92 CTI 92 CTI admin 23 CTI admin tool 10 CTI Server 10 CTI Admin 23 CTI Server 23 D Database 9 24 43 OSPC v2 50 Version 07 08 databases connection 43 DLL 92 ECMA 92 Function keys 76 G glossary 91 host name 67 Clarity 14 ID 93 Import Subscriber data ACM 43 Import licenses 20 Importing subscriber data ACM 43 industry specifi
39. System requirements The PC running the OSPC application must meet the following minimum client requirements PC with 2 GHz 512 MByte RAM depending on the configuration and installation of other components for example MS Outlook MS Word 350 MByte available disk space depending on data 17 TFT monitor with 1280x1024 pixels or a 21 TFT monitor for visually impaired users 1 free COM interface if a Braille line is connected Graphics compatible printer for printing out charges and reports data In Road Warrior mode Sound card with headset or speakers and microphone or USB phone In Telecommuter mode Any telephone that can be reached from the ACM Windows XP Professional SP1 operating system Soft console and OSPC running in parallel The soft console and OSPC cannot be run in parallel on the same PC However parallel running on the same ACM on various PCs is an option 16 OSPC v2 50 Version 07 08 OSPC system requirements Installing the software System requirements single user Client server LAN connection OSPC v2 50 Version 07 08 PCs with a single user solution must meet the following hardware and software requirements PC with 2 GHz 1 GByte RAM depending on the configuration and installation of other components for example MS Outlook MS Word Windows XP Windows 2003 Server or Windows 2003 Server R2 operating system 350 MByte available disk space depen
40. _PORT port number 10300 Port where the TTrace server listens Notes on operation OSPC v2 50 Version 07 08 SVA Manager should be finished with its startup routine when you start OSPC It can be started afterwards If SVA Manager is not operational during logon an error button opens When it is logged on an icon labeled SVA is displayed If the icon is red OSPC is not connected to SVA Manager If the icon is yellow SVA Manager is not operational NBA functions correctly only once SVA Manager is operational not just when it is running In other words all monitor points must be licensed and initialized 35 Additional components Absence Info Server AIS Absence Info Server AIS OSPC Absence Info Server is a separate program for monitoring the out of office OOF status of all exchange server mailboxes the out of office reply in Microsoft Outlook must be enabled The absence display for OSPC is updated regularly using the Web server Requirements Prerequisite The WebAccess component must be installed You must have licenses to use the absence notice Preparations on A user is identified between OSPC and Exchange by the email address Exchange This email address can be available to OSPC in its own database orina connected customer database Each record used must contain both the email address and the number 1 General preparations on Exchange Absence Info Server AIS generates its own Mapi profile
41. _mgr r5 0 03 300509 4 paf Feature Description and Implementation for Avaya Communication Manager Issue 6 2008 555 245 205 http support avaya com elmodocs2 comm_mgr r5 0 245205_6 pdf User Manual conneCTlon 4 0 09 2006 https enterpriseportal avaya com ptIlWeb gs products P0384 UserGuides Administration Guide for Microsoft Exchange Server 2003 Microsoft Corporation December 2006 http www microsoft com downloads details aspx familyid 98e45481 1458 4809 97d6 50d8aeebd8a1 amp displaylang en Benutzerhandbuch Lizenzierung 08 2001 https enterpriseportal avaya com ptlWeb getfile docID Mzk1Mjc2Nw Operating instructions TTraceConsole 11 2005 https enterpriseportal avaya com ptlWeb getfile docID Mzk1Mjc2Nw Installation and Configuration TTrace 506 kb 10 2004 https enterpriseportal avaya com ptlWeb getfile docID Mzk1Mjc2Mw User Manual Customer Interaction Express 1 0 System Administrator 03 2007 116791 http support avaya com elmodocs2 cie r1_0 cie_10_systemadministrator_en 1 pdf OSPC connected to Avaya Communication Manager User s guide 03 2008 http support avaya com japple css japple PAGE Area amp temp bucketID 160257 OSPC v2 50 Version 07 08 Glossary Glossary OSPC v2 50 Version 07 08 91 Glossary Terms Terms 1st party call control 3rd party call control API client CSTA CTI DLL ECMA
42. ata stream Parameters Name Driver Provider URL User password SQL Statement Setting JDBC ODBC bridge sun jdbc odbc JdbcOdbcDriver jdbc odbc Medcom_W2k or jdbc odbc Driver Adaptive Server Anywhere 6 0 SRVR Medcom_W2k dba sql SELECT FROM mcuser The table below shows an example of the parameters on the Connections tab if you connect to an LDAP database Parameters Name Driver Provider URL User Setting Exchange 5 5 com octetstring jdbcLdap sql JdbcLdapDriver jdbc Idap lt server gt 389 BASE_DN SEARCH _ SCOPE subTreeScope amp pageSize n Note The URL must not contain spaces except for immediately in front of the lt Domain gt lt User ID gt or lt Distinguished Name of the user DN gt Examples Domain User ID tnbk1 bek2fr distinguishedName CN BEK2FR OU Users OU Fr OU Germany DC Avaya DC corp DC lan OSPC v2 50 Version 07 08 Example LDAP connection LDAP browser Appendix Example 5 for Exchange5 5 data source using a JDBC LDAP bridge Example 6 for Exchange data source using a JDBC LDAP bridge OSPC v2 50 Version 07 08 Parameters Password SQL Statement Setting SamplePassword select DN givenName sn cn title mail telephoneNumber mobile homePhone otherHomePhone ipPhone p ager facsimileTelephoneNumber description info physicalDeliveryOfficeName streetAddress postO fficeBox postalCode st co company department extensionAtt
43. aved in the AbsencelnfoServer sel file The file is located in the same director as AbsencelnfoServer exe Clear a selection Selects the selected mailboxes for processing using AIS Clears the selection for all mailboxes If you set this option all mailboxes are processed automatically The list of mailboxes to be processed is recreated in each cycle If you do not set this option only the selected mailboxes are processed Various entries are written to the Registry during installation TTrace entries are located using the key HKEY_LOCAL_MACHINE Software avaya AlS The other entries are located using the key HKEY_LOCAL_MACHINE System CurrentContolSet Services AbsencelN foServer Parameters In the OSPC an absence notice is only displayed for a subscriber if he has also entered himself as absent in Outlook 39 Additional components Calendar information Calendar information Requirements Installation 40 You can use Outlook or Lotus Notes to query calendar information Although you can only use one or other of them at a time OSPC s busy display or network wide busy display then displays the relevant information for all subscribers The user of the client machine must have access rights to the calendar data of all subscribers You must have licenses to use the calendar information notice No installation is required The calendar information is automatically available with the client installation
44. c solutions 43 Installation 25 Installing the software 15 Internet Support 68 IP 94 IPX 93 ISDN 93 Jerry 10 JONAS 9 56 JTAPI 93 JVM 93 LAN 93 Language InstallShield Wizard 25 LDAP connection 63 70 75 84 License ACM 18 95 Index License Manager 10 20 License server 10 installing 41 Licenses 20 manufacturer 93 N NETBEUI 93 NETBIOS 93 Network wide busy display 10 Network wide busy display Fault 68 O OS TAPI 9 OSPC 8 9 Installing 24 Tool 54 OSPC ConfigTool user interface 45 OSPC configuration tools collection 45 Outlook 36 66 P Password OSPC ConfigTool 30 WebAccess 10 Phone book server 56 Ports overview 83 printer 17 R RAM 16 17 Registry 67 Request license 20 Restoring the database Database 64 Road Warrior mode 14 S SCAPI 9 Server 93 96 Setup 30 Setup 19 types 24 single user Setup 29 single user solution 17 socket 93 SPI 93 SQL 43 Subscriber properties 49 SVA Manager 24 33 SVAManagerConfig 34 system requirements 16 ACM 18 client 16 Server 16 TAPI 93 TCP 94 Telecommuter Mode 14 Telephone book Tool 57 tips 66 Tomcat 10 tricks 66 TSAPI 94 uninstalling 31 Update OSPC 65 Update service 24 59 USB phone 14 user defined Setup 26 V visually impaired users 16 17 W Web server 10 60 WebAccess 10 60 WebAccess admin tool 10 installin
45. cates the port for database access to the phone book server JOnAS Use the default Click Next A new Edit data dialog opens This dialog lets you set up the database connection Server name Shows the name of the database engine name in the ODBC settings Use the default The name of the database must be unique within the network Port Shows the port for the database server Use the default Click Next The Password dialog opens The password is used to access the database If you change the password you must enter it twice to confirm it Click Next The Ready to install the program dialog opens Click Install The installation starts This process takes a few minutes The Setup status dialog indicates the progress of the installation The OSPC Configuration Tool Collection starts Log on as the default user Avaya with the password 000000 Save your values for the address parser and test them All settings are described in the OSPC Configuration Tool Collection section gt p 45 Close the application The last installation dialog InstallShield Wizard Complete opens To end the installation click Finish OSPC v2 50 Version 07 08 Installing OSPC Installing the software Installing components later Uninstalling OSPC v2 50 Version 07 08 If you open the setup again you can change repair or uninstall the program If you select Change the user defined setup is opened You can unin
46. cy Priority Calling Console Permissions Off hook Alert Client Roon Restrict Call Fwd Off Net Call Forwarding Busy DA Personal Station Access PSA Extended Forwarding All Extended Forwarding B DA Trk to Trk Transfer Override QSIG Call Offer Originations Contact Closure Activation OSPC v2 50 81 Version 07 08 Appendix Avaya Communication Manager configuration examples Class of Restriction settings 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 CLASS OF RESTRICTION COR Number 1 COR Description FRL APLT fyl Can Be Service Observed Calling Party Restriction jnone Can Be A Service Observer Called Party Restriction jnone Time of Day Chart Forced Entry of Account Codes fn Priority Queuing Direct Agent Calling fni Restriction Override Facility Access Trunk Test fni Restricted Call List Can Change Coverage fn Access to MCT Fully Restricted Service fa Group II Category For MFC Send ANI for MFE MF ANI Prefix Automatic Charge Display n Hear System Music on Hold ly PASTE Display PBX Data on Phone fni Can Be Picked Up By Directed Call Pickup ly Can Use Directed Call Pickup ly Group Controlled Restriction inactive 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 CLASS OF RESTRICTION MF Incoming Call Trace Brazil Collect Call Blocking Block Transfer Display Block Enhanced Conference Transfer Displays Remote Logout o
47. defined as the setup type 1 The Select features dialog opens Select the SVA Manager check box Clear all other check boxes 2 Click Next The Edit data dialog requests the URL for the WebLM server license server The address is entered by default if is set up on your PC with standard paths Use the default setting 3 Click Next The Select destination dialog appears Select the folder where you want to copy the different server components Use the default setting The path must not contain any spaces Click Next The Ready to install the program dialog opens Click Install The installation starts The Setup status dialog indicates the progress of the installation 6 Once the installation is complete the configuration dialog for SVA Manager SVA Manager configuration opens Note the overview table p 34 7 Click Save You will be asked if you want to restart SVA Manager Click No since it will be restarted later 8 Click Exit The SVA Manager installation is complete Once the installation is complete the system tests whether you can establish a connection to CTI Server 33 Additional components Network wide busy display SVA Manager Configuration When you start SVA Manager the configuration is imported from the ini file SVAManagerConfig SVAManager InI The file is in the SVA Manager directory To make editing configuration parameters in the ini file easier a c
48. ding on data 17 TFT monitor with 1280x1024 pixels or a 19 TFT monitor for visually impaired users 1 free COM interface if a Braille line is connected In Road Warrior mode Sound card with headset or speakers and microphone or USB phone In Telecommuter mode any telephone connected to your PBX To print call charge data and statistics you need a graphics capable printer Soft console and OSPC running in parallel The soft console and OSPC cannot be run in parallel on the same PC However parallel running on the same ACM on various PCs is an option Client and server must be connected via a LAN offering sufficient bandwidth 17 Installing the software Avaya Communication Manager system requirements Avaya Communication Manager system requirements Version Licenses Configuration The ACM which is connected to the OSPC must be at least version 3 1 If you want to use NBA you must also connect an AES with at least version 3 0 The ACM licenses below must exist Material Code 174 066 Value_IP_ATTD_CO IP Attendant Consoles VALUE_PORT Maximum Ports REGISTRATION IP Endpoint Registration and FEAT_IP_ATTN IP Attendant Consoles These licenses are always delivered together with the OSPC licenses With out these licenses OSPC is not working For using AES the AES licenses below must exist for all subscribers Ma terial Code 217 340 VALUE_TSAPI_USERS_T1
49. ds a search result remains valid on the server Records that are not queried are discarded after the timeout Default 120 Settings for large databases 56 If you run OSPC with a large database gt 5000 records or if it is linked to large databases you must assign JOnAS more memory You can do this when you configure the JOnAS service Avaya Phonebook Server in the Jonas conf file 1 Open the Jonas conf file in a text editor It is located in c Avaya Servers serviceconf 2 Find the line wrapper java maxmemory in the wrapper properties 3 Change the default value from 64 which means 64 MB as required 136 MB are sufficient for 15 000 records 4 You may also need to change the default transaction timeout time You can do so using the OSPC config tool on the JOnAS tab We recommend increasing the time to 300 seconds OSPC v2 50 Version 07 08 Tools Telephone book Configuring the software Tools Telephone book A separate sheet is created for each data source You can define data sources and configure the field assignment using an index definition on the sheet For examples for connecting to different data sources see LDAP connection p 70 Connection tab The Reload button discards the last changes reloads the settings from the OSPC database and runs the SQL statement However no data is loaded into the OSPC database The New button creates a new data source and populates the fields
50. e Info Pusher Avaya Phonebook Server Update Service Avaya Phonebook Server WebAccess The OSPC Configuration Tool Collection starts Log on as the default user Avaya with the password 000000 Save your values for the address parser and test them All settings are described in the OSPC Configuration Tool Collection section p 45 Close the application The last installation dialog InstallShield Wizard Complete opens To end the installation click Finish 27 Installing the software Installing OSPC Installing OSPC client setup type Note 28 You have begun the installation and selected client as the setup type 11 Click Next The Edit data dialog requests the URL for the WebLM server license server The address is entered by default if is set up on your PC with standard paths Use the default setting Click Next The Select destination dialog appears Select the folder where you want to copy the client data Use the default setting Click Next The Edit data dialog opens You must specify the following information for the phone book server Host Shows the host name of the phone book server In this case the host is the name or TCP IP number if no DNS server is installed on the network The default setting is the name of this PC Port Indicates the port for database access to the phone book server JOnAS Use the default Click Next A new Edit data dialog opens This dialog lets y
51. e is dependent on the driver and can be found in the documentation for the database or the driver For SYBASE this information is in the SYBASE manual User Shows the user for the database OSPC v2 50 57 Version 07 08 Configuring the software Tools Telephone book Register assignment 58 Password SQL Statement Transaction Timeout Result gray display window Index Source field Target Field Shows the password for the database The SQL Statement field contains the SQL query used to retrieve the data from the data source The Transaction Timeout contains the time in seconds after which a hanging transaction is ended if necessary This information is important for updates The Result field contains all messages that provide information on a possible error The Index column selects the database fields that make a record unique primary key OSPC requires a primary key to work with customer data This primary key can be the primary key of the customer database You can also use several fields as a primary key This is referred to as a composite primary key OSPC uses this primary key for the shadow database Attention None of the elements of the primary key can be blank for any of the records The Source field column contains all fields output from the database The Target Field column contains the assigned OSPC phone book destination fields All fields defined in the OSPC phone book are pos
52. ect an option 3 Check the Default CM Format box Click the button and select the exported file Click Start Please note that depending on the volume of your data the import may take a few minutes There is a bar shows the progress of the import OSPC v2 50 43 Version 07 08 Configuring the software Configuring the software 44 OSPC v2 50 Version 07 08 Overview of OSPC configuration tools collection Configuring the software Overview of OSPC configuration tools collection OSPC configuration The OSPC configuration tools collection OSPC ConfigTool is a tools collection collection of different tools you can use to configure OSPC It is installed automatically when you install OSPC Server The collection contains the following tools AbsencelnfoPusher Address parser JONAS Server phone book server Central OSPC configuration data Phone book Update service WebAccess Starting and logging in Start the program from Start gt Program Files gt Avaya gt OSPC configuration tools collection All system engineers saved in the OSPC database are authorized to use the tool collection The user name and password are the same as for OSPC Note when editing configuration data for the first time After installing OSPC you cannot edit the central OSPC configuration data until you have started OSPC once Reason The database cannot be accessed during setup The OSPC configuration
53. ers from the ACM Keeping the data in the CTI up to date with respect to the ACM prevents this When a number is redialed deflected or diverted ACM transfers only the name of the person being called as entered in the ACM database to OSPC not the internal number For normal calls the number is transferred from ACM to OSPC The number is identified and name displayed using the OSPC database To ensure that the name displayed for a person is always the same in OSPC the records in the ACM and OSPC database must be identical You can achieve this by importing the records from the ACM into the OSPC database p 43 For more tips and tricks see Avaya Enterprise Portal https enterpriseportal avaya com Look in Technik Center under application OSPC OSPC v2 50 Version 07 08 Appendix Appendix OSPC v2 50 Version 07 08 69 Appendix Example LDAP connection LDAP browser Example LDAP connection LDAP browser LDAP connection LDAP browser Example 1 for data source using a JDBC ODBC bridge Example 2 for data source directly via JDBC 70 Before configuring an LDAP connection you should first check the connection using the LDAP browser editor tool To do so copy the LDAPBrowser directory to a local drive with write access rights To start the tool double click Ibe jar or if the system does not detect Java Runtime basic OSPC installation double click the OSPC Ibe bat The Co
54. f Agent Station Lock COR Outgoing Trunk Disconnect Timer minutes Station Button Display of UUI IE Data Service Observing by Recording Device ERASE 24XX USER DATA UPON Dissociate or unmerge this phone none EMU login or logoff at this phone none Mask CPN NAME for Internal Calls n Block Enhanced Call Pickup Alerting a Additional You must select English as the system language for the attendant This is configuration the only setting that ensures OSPC is signaled correctly instructions In ACM you must assign all connecting devices a name or combination of letters in the Name field If the field contains a combination of numbers such as the extension number the device cannot be identified in OSPC The name in ACM can contain up to 23 letters Only 16 letters are signaled to OSPC however Fifteen letters are evaluated from OSPC 82 OSPC v2 50 Version 07 08 Port OSPC overview and accessories Appendix Port OSPC overview and accessories The table below gives an overview of all the port default settings used by OSPC and accessory components Application Server Port WebLM 8443 License server Macrovision 5108 Phone book server JONAS 21099 Database server 21638 SVA Manager 6006 WebAccess Web Server 21080 CTI Server 5005 TTrace 10030 OSPC v2 50 83 Version 07 08 Appendix Overview of features of OSPC on ACM Overview of features of OSPC on
55. g 42 WebLM 20 OSPC v2 50 Version 07 08
56. hese parameters define the mailbox and you want to use to authenticate Exchange Server You can change these parameters using the AIS Config UI Example Server exchange2003 User OOFReply Domain AVAYA Password 4 Connection parameters for OSPC Web server These parameters define the connection to the OSPC Web server Example host OSPC_Server port 21080 5 Connection parameters for the TTrace server These parameters define the connection to the TTrace server You can change these parameters using the AIS Config UI Example host localhost port 10300 The AIS Config UI is started automatically at the end of the installation 37 Additional components Absence Info Server AIS AIS Config UI You can use the AIS Config UI to set all connection parameters set additional options select mailboxes and start and stop the service Start the AIS Config Ul using a shortcut in the Start menu or on the desktop Main dialog Button Connection Options Selection Stop Start Refresh icon Quit Connection Group Exchange Server Web server TTrace Options Option Poll interval Delay 38 Function Opens Dialog Connection Opens Dialog Options Opens Dialog Selection Stops the service Starts the service Determines the current status of the service Ends the AIS Config UI Function You can adjust the connection parameters for Exchange Server The Check button tests the connection t
57. installation wizard Use the default setting 4 After installation is complete Set the start mode for the Apache Tomcat service to automatic and start it Workstation gt Manage gt Services 5 Only if WebLM is running on the same PC as OSPC Client Delete the entry c opt coreservice WebLM _jvm bin in the environment variable PATH To do so follow these steps a Go to the My Computer icon on the desktop b Right click and select Properties Select the Advanced tab c Click on the Environment variables button d Select the system variable PATH e Click on the Edit button f In the Variable value input field find and delete the text c opt coreservice WebLM _jvm bin g Confirm your change by pressing OK Request license The licenses for the OSPC are are tied to the PC hardware of the WebLM Server MAC address If the WebLM is installed on a new PC a new license must be requested Note For a new installation you must always order the license OSPC RFA ACTIVATION CODE NEW INSTALL Material Code 214 623 as well This license serves as the basis for RFA licensing Import licenses In order to import the license for the OSPC enter the following address in your browser https hostname 8443 WebLM hostname PC name IP address of WebLM server An login window opens You are automatically guided through the necessary steps 20 OSPC v2 50 Version 07 08 Install WebLM License Manager Installing the sof
58. ion 07 08 Whether you serve as a switchboard for for many users or connect calls ona smaller scale the OSPC operator position provides just the tools and functions you need to expertly forward calls to the correct party Before you can use an OSPC operator position various components must be installed and operational Below is a list of all components The following descriptions explain the functions of each of the components OSPC application Database JOnAS 7 Jerry SCAPI iClarity conneCTlon SVA Manager NBA Web server WebLM License server Macrovision WebAccess Absence Info Server The OSPC application is a client application you can use to access different servers and databases To use the OSPC application you need a database The database contains the configuration and phone book data A database management system Sybase Adaptive Server Anywhere 6 0 3 ASA and an application server JOnAS are used for the database Jonas and ASA cannot be separated Both servers must be installed on the same PC After you start OSPC it loads SCAPI Softconsole API and starts iClarity These processes are used for communication between OS TAPI and ACM iClarity is used in Road Warrior mode for VolP voice communication between OSPC for example using a headset and ACM iClarity is a component of Avaya Softconsole OSPC uses this Softconsole component It is installed automatically and does not have a
59. l components Connecting to external databases Tool The OSPC configuration tool collection OSPC config tool is used to connect external databases to OSPC It provides the phone book tool especially for this task p 57 Rules You must follow these rules when working with this tool You need good good knowledge of databases You must be able to create SQL queries and you also need knowledge of ODBC data source configuration When you configure settings no OSPC clients should be running Close all OSPC client applications The OSPC database must be running Use only one data source at a time one worksheet in the tree view of the OSPC configuration tool collection Industry specific Industry databases are connected in the same way as any other database solutions using the OSPC configuration tools collection Import ACM subscriber It is very simple to export the subscriber data of name number and room data into from the Communication Manager into the OSPC phone book OSPC database The following requirements must be met The telephone book data must have been exported using the Avaya Site Administration ASA configuration tool through GEDI The export format must be Default CM format Proceed as follows 1 Select Import from under Phone book in the Edit The ITB data import file dialog opens 2 You can choose whether existing records are replaced or whether the new records should be appended Sel
60. ll The PBX handles subscribers in a networked system like internal subscribers The address parser always creates a shadow number with its own code numbers for this purpose PBXs must therefore change the value of the numbers of external locations using its own code numbers and if necessary the node numbers Note the following regarding call number replacement You must always enter numbers with the country code and area code for example 49711135 PBX 1 in Stuttgart Number 4971113586 PBX 2 in Frankfurt Number 49697505 We are at PBX 1 in Stuttgart If you want to enter a subscriber from Frankfurt with internal number 1234 in the phone book the address parser generates the following shadow number 49 711 13586 1234 Country code Local network Local PBX Extension Settings in call number replacement You must enter the following information for the example OSPC v2 50 Version 07 08 Tools address parser Configuring the software Example for call number replacement with an open numbering scheme Country settings Settings code numbers for France OSPC v2 50 Version 07 08 From 49697505 To 4971113586 PBX number of the external location PBX number of own location PBX 1 in Stuttgart Number 4971113586 Node number 88 PBX 2 in Frankfurt Number 49697505 Node number 99 We are at PBX 1 in Stuttgart If you want to enter a subscriber from Frankfurt with internal number 991234
61. m parameter user settings The bold entries on the following screenshots are the values for minimum system requirements For more information contact your system specialist Choose a Maximum Concurrently Registered IP Stations parameter setting that is large enough to meet the requirements of the IP stations Choose a Maximum Concurrently Registered IP eCons electronic consoles parameter setting that is large enough for the number of connected OSPCs 78 OSPC v2 50 Version 07 08 Avaya Communication Manager configuration examples Appendix display system parameters customer options OPTIONAL FEATURES IP PORT CAPACITIES Maximum Administered H 323 Trunks 50 Maximum Concurrently Registered IP Stations 40 Maximum Administered Remote Office Trunks 800 Maximum Concurrently Registered Remote Office Stations 2400 Maximum Concurrently Registered IP eCons 5 Max Concur Registered Unauthenticated H 323 Stations Maximum Video Capable H 323 Stations Maximum Video Capable IP Softphones Maximum Administered SIP Trunks Oo U 6 0 0 0 0 0 bo o Maximum Number of DSl Boards with Echo Cancellation Maximum IN2501 VAL Boards Maximum G250 G350 G700 VAL Sources Maximum TN2602 Boards with 80 VoIP Channels Maximum TN2602 Boards with 320 VoIP Channels Maximum Number of Expanded Meet me Conference Ports O m oo oc oo Oo ooo Set IP Stations IP Attendant Console and ISDN PRI to y Set the ISDN PRI setting
62. mino 6 com octetstring jdbcLdap sql JdbcLdapDriver jdbc ldap FR146025 389 SEARCH_SCOPE subTreeScope Avaya SamplePassword select givenname sn cn mail telephonenumber from o OSPc_Org The table below shows an example of the parameters on the Connections tab if you connect to a Domino 5 database The pagesize attribute in the url is not mandatory Parameters Name Driver Provider URL User Password SQL Statement Setting Domino 5 com octetstring jdbcLdap sql JdbcLdapDriver jdbc ldap FR146025 389 SEARCH_ SCOPE sub TreeScope amp pageSize 90 Avaya SamplePassword select givenname sn cn mail telephonenumber from o OSPc_Org OSPC v2 50 Version 07 08 Avaya Communication Manager configuration examples Appendix Avaya Communication Manager configuration examples Configuration The following screenshots show sample settings You must customize these examples settings based on your system configuration More detailed instructions on this can be found in 2 and 3 p 90 Night service extension You must set up an extension as a night service for OSPC for the trunk group that accepts external calls 2000190 in this example Calls are routed to this destination when the OSPC status is set to Night service The destination can be an extension an extension with a recorded message a vector directory number or an extension number of a hunt group change trunk group 2 Page TRUNK GROUP Group
63. n ASA service is running close it If you use a screen saver in Windows switch it off before installing OSPC Once the installation is complete you can use the screen saver as you normally would 24 OSPC v2 50 Version 07 08 Installing OSPC Installing the software Starting the installation OSPC v2 50 Version 07 08 To start the installation follow these steps 1 Insert the OSPC installation CD in your CD drive The Overview start page opens in your standard browser 2 Click OSPC An InstallShield Wizard is prepared The InstallShield Wizard dialogs are in the same language as your operating system The Welcome dialog opens 3 Click Next The License Agreement dialog opens Read and comply with the copyrights 4 You must agree to the license terms to install the program Select the correct option and click Next The Setup Type dialog opens 5 Select the required setup type and click Next Follow the instructions on screen to continue 25 Installing the software Installing OSPC Installing User defined You have begun the installation and selected User defined as the setup type 1 10 11 26 setup type The Select features dialog opens Select the required components Note The following procedure describes how to install all components Click Next The Edit data dialog requests the URL for the WebLM server license server The address is entered by default if is set up on your PC
64. n TTrace logging tool There is a program to guide you through the installation process 4 Click on TTrace Update This runs a batch file which replaces a few program files OSPC SVA Manager In order to log messages from the OSPC SVA manager AIS etc as well you need to enter the hostname and port number of the TTrace server connection correctly in the SVA Manager configuration OSPC configuration tools collection and AlSConfig OSPCInfo If you have problems with the OSPC you can go to Start gt Program Files gt Avaya gt OSPC service where you can record all your computer statuses and pass them over to the service department who can then use this information to check your settings and applications The program creates a file OSPCInflog txt containing the relevant information in the root directory You can send this file to your service technician OSPC v2 50 63 Version 07 08 Maintenance Problem Solving Backing up and restoring the database Backing up and restoring the database Application Once you have created all users and work profiles you can back up the database and all entries You can revert to this data at any time and restore the data These functions help you set up an operator position with the usual work profiles and users fast and easily if you reinstall the operating system for example The file ospcdb db contains the entire OSPC database You can use tools to back up the database while it is
65. nnect window opens The Session list tab contains a few sample connections Use the Edit button to view and modify the settings If you change the name Name tab a new connection configuration Session is created The Connection tab displays the connection parameters In Exchange enter the PC which is running Active Directory This is not necessary the Exchange Server Next click Fetch DNs to obtain a list of Base DNs Domino shows an empty list Select the shortest entry First select an anonymous connection Anonymous bind click Save and in the Connect window click Connect You should be able to see at least the BaseDN entry Enter a user and the user s password You may be required to enter the user keying in the complete path see examples Exchange2k_Lab Login and Exchange2003_Lab Login To do so you will need the support of your system administrator who will advise you where to find the user in the given structure Once you have successfully set up the connection you can transfer the parameters to the phone book tool The Select statement in the phone book tool must contain any field you may want to retrieve After you have selected a user the field names will display in the LDAP browser editor under attributes Accept the names Note that names are case sensitive The table below shows an example of the parameters on the Connection tab if you connect to a database using a JDBC ODBC bridge Parameters Setting Name
66. o the server The result is displayed in a dialogue window and output via TTrace You must restart the service and Config UI for the settings to take effect You can adjust the connection parameters to the Web Server The Check button tests the connection to the web server The result is displayed in a dialogue window and output via TTrace You must restart the service and Config UI for the settings to take effect The level defines the outputs in addition to general information The options are Error Informational messages and errors Warning Informational messages errors and warnings Debug Informational messages errors warnings and detailed troubleshooting messages The default setting is Warning These settings take effect as soon as you click OK Effect Determines the minimum time that must have passed before the next polling cycle can start Default 5 minutes If a cycle lasts longer than the set polling time the next cycle starts 30 seconds after the previous cycle Waiting time in milliseconds after an individual mailbox has been processed Default 0 OSPC v2 50 Version 07 08 Absence Info Server AIS Additional components Selection Entries in the Windows Registry Note on absence display OSPC v2 50 Version 07 08 Button Select Deselect Select all Deselect all Select all dynamic Function Selects the selected mailboxes for processing using AIS The selection is s
67. old Attendant Tone Or aA nn PRP ae BS oOo WwW o o Allow AAR ARS Access from DID DIOD n Allow ANI Restriction on AAR ARS n Use Trunk COR for Outgoing Trunk Disconnect n 7405ND Numeric Terminal Display n DISTINCTIVE AUDIBLE ALERTING Internal 1 External 2 Priority 3 Attendant Originated Calis external 7434ND You must also set Transfer Upon Hang up to y to prevent having to press the transfer key twice to transfer a call If you do not want to end a conference immediately for all parties when the OSPC party hangs up you must set Abort Conference Upon Hang Up to n 80 OSPC v2 50 Version 07 08 Avaya Communication Manager configuration examples Appendix change system parameters features FEATURE RELATED SYSTEM PARAMETERS CONFERENCE TRANSFER Abort Transfer n No Dial Tone rencing Transfer Upon Hang Up y Select Line Appearance rencing Abort Conference Upon Hang Up n Unhold r No Hold Conference Timeout 60 ANALOG BUSY AUTO CALLBACK Without Flash n AUDIX ONE STEP RECORDING Recording Delay Timer msec Apply Ready Indication Tone To Which Parties In The Call Interval For Applying Periodic Alerting Tone seconds 1 Class of Service settings In the console parameters or attendant console parameters select only one COS class with a y in the Console Permissions Call Forwarding and Priority Calling optional field 1 21 CLASS OF SERVICE Auto Callback Call Fud A11 Calls Data Priva
68. on with the PBX number of its own location and the node number of the external location If the numbering scheme is closed you only need to specify the PBX number of the locations This replaces the PBX number of the external location with the PBX number of its own location 49 Configuring the software Tools address parser Settings code numbers Settings Call Number Replacement Example for call number replacement with a closed numbering scheme 50 When you enter an internal subscriber in the phone book the address parser adds the number and corresponding code number The user cannot see the converted number The number is saved in a shadow database The user always sees the number in the phone book in the form he or she entered it Standard France Spain Russia and USA modes are possible Name Explanation Example Country Code Indicates the international 49 country code for Germany International Indicates the international prefix 00 National Indicates the national prefix 0 Local network Shows the area code 711 for Stuttgart Local PBX Shows the PBX number 13586 Example If you enter an internal subscriber with the number 1234 the converted shadow number looks like this 49 711 13586 1234 Country code Local network Local PBX Extension OSPC the settings on the Call Number Replacement tab to identify a subscriber of a networked system even if the subscriber places a call as if it were an external ca
69. onfiguration tool is installed along with SVA Manager You can start the tool from Start gt Program Files gt Avaya gt SVAManagerConfig All SVA Manager settings are configured in a dialog window For changes to take effect you must restart the service All input and option boxes of this dialog are described in the table below Note If you want to change the URL for accessing WebLM you cannot do so using this tool You can change it directly in the ini file if necessary If NBA does not correctly distinguish between internal and external calls this may be due to an incorrect EXT_NUMBER_DIGITS setting Name in the Name in Default Meaning ini file SVAManagerConfig Mode selection Settings in this area are not needed for OSPC connected to ACM CTI Server CONNECTION_TYPE connection type Rpc Type of connection only Rpc possible CTI_SERVER_HOST host name localhost Host running Connection CTI_SERVER_PORT port number 5005 Port where Connection listens CTI User OSPC_PASSWORD password Password for the CTl user OSPC_USER user SVA CTl user set up for SVA Manager SVA Manager SVA_SERVER_PORT port number 6006 Port where SVA Manager listens for OSPC queries SVA_DATA_FILE data file SVAMana File where SVA Manager saves data ger dat 34 OSPC v2 50 Version 07 08 Network wide busy display SVA Manager Additional components TTrace TT_SERVER_HOST host name localhost Host running the TTrace server TT_SERVER
70. oooocccccccccn ent etna Installations Install WebLM License Manager 2 00e cece eee e tee tee eee eee eee ee ne eeneeee Request licenses s 492445 seen edad dee dead A Aa wees PICAS sta Re ca elke ia einen e uds ete ed Overview of liCOnSeS cocaina Gad tied baie ete See ee ad aca Installing conneCTlon Where can you find additional information 0 teens Requirements OSPC v2 50 Version 07 08 o00O0 0 O NNNNNNW Table of Contents 3 4 InstallatiOn coi a aaa OAE ET E A OE dod naan OSPC specific settings 0 cece eee Installing OSPE oia ee ee eee cee eee oe eee eee ee Se SElUP tV POS ura hatte are bois Prepare for installation 0 0 eects Starting the installation 0 eee Installing User defined setup type 0 eee ee Installing OSPC client setup type 0 cece eee Installing single user setup type o oocooccocccor naana Installing OSPC Server setup type 0 c eee eee eee Installing components later 0 eee eee UNINStANING 3402s eat ia Additional components 00ce eee e eee eee eee Network wide busy display SVA Manager 2 0 0eeee ences Information about SVA Manager 000 cece cece Prerequisites for installation ooooooocoooccrrnrr Installation ia a Aaa Configuration SVAManagerConfig 000 cece eee ee Notes on operation 1 2 0 0 eet eens Absence Info Server AIS
71. oped by SUN JTAPI stands for Java Telephony Application Programming Interface JTAPI is an interface definition specified by a consortium of well known telecommunications manufacturers for connecting Java applications to PBXs JVM stands for Java Virtual Machine Java Virtual Machine is required for running Java programs LAN stands for Local Area Network NETBEUI stands for NETBIOS Extended User Interface NETBIOS stands for Network Basic Input Output System RPC stands for Remote Procedure Call Remote procedure call An RPC is the call of a procedure in a module or task that might be located on a remote PC Strictly speaking a procedure is called on the local host and run on the remote host Possible results and the end of the procedure are returned to the first PC local host The term server is derived from to serve or to provide service to someone A server is a central computer in a network that provides data memory and resources to the workstations clients A socket is a mechanism which makes possible a virtual connection between two processes lt is activated using a socket address The socket address consists of a port number and a host address SPI stands for Service Provider Interface This interface is created by the corresponding manufacturer TAPI stands for Telephony Application Programming Interface TAPI is a telephony software interface from Microsoft 93 Glossary Terms TCP IP T
72. ot dial Configuring recom mendations for Func tion keys OSPC v2 50 Version 07 08 Advanced users can modify the settings in the Registry All registry entries are located in HKEY_LOCAL_MACHINE SOFTWARE Avaya You have to enter the host name when you enter the name of a server This is how you find out the host name 1 In order to find out the hostname open a command prompt DOS box on the relevant PC 2 Enter ipconfig all 3 Press ENTER This displays the hostname and other IP settings If there is a Sybase database with the same name OSPC in the network a message to this effect is displayed Note You can only specify the name of the OSPC database during installation You cannot change the name of the OSPC database once it is installed Sometimes the distinction between external and internal numbers in the OSPC phone book does not work Make sure that all external numbers are entered with a prefix even if they are in your own local network This is the only way to save numbers under a unique number Problem Only the Splash Screen appears briefly after starting OSPC There is a problem with the Java installation The Java plugin under system control must be set to standard and there must be no path to a JRE under the PATH system variable Please note that OSPC will not start while the iClarity process is running This can happen if OSPC did not close properly End the iClarity process and restart OSPC
73. ou set up the database connection Server name Shows the name of the database engine name in the ODBC settings Use the default The name of the database must be unique within the network Port Shows the port for the database server Use the default Click Next The Password dialog opens Enter the password for accessing the OSPC database you set when you installed the server Click Next The Setup Type dialog opens If you want to use NBA you must establish a connection to an SVA Manager To do this select the Yes option Click Next The Edit data dialog for SVA Manager opens if you selected Yes in the previous dialog You must enter the following settings Host Enter the host name of the PC running SVA Manager Port Enter the port for accessing SVA Manager Click Next The Select additional languages dialog opens The default setting is to install all languages currently offered by OSPC You can deselect languages you do not want to install To do so clear the check boxes for the languages you do not want to install Click Next The Ready to install the program dialog opens Click Install The installation starts This process takes a few minutes The Setup status dialog indicates the progress of the installation The last installation dialog InstallShield Wizard Complete opens To end the installation click Finish If the client installation finds Lotus Notes various versions on the PC the database name i
74. ribute5 wWWHomePage url from ou OrgUnit select from ou OrgUnit also works but is not recommended The table below shows an example of the parameters on the Connections tab if you connect to an Exchange5 5 database Parameters Name Driver Provider URL User Password SQL Statement Setting Your database com octetstring jdbcLdap sql JdbcLdapDriver jabc Idap fr108033 389 0 AP4 SEARCH_SCO PE subTreeScope amp pageSize 90 cn AbwOspc SamplePassword select DN sn cn mail telephoneNumber from ou defr1009 where sn The table below shows an example of the parameters on the Connections tab if you connect to an Exchange 2000 2003 database Parameters Name Driver Provider URL User Password SQL Statement Setting ADS 2000 2003 com octetstring dbcLdap sql JdbcLdapDriver jdbc ldap FR135120 389 DC iccdomain DC com SEARCH_SCOPE subTreeScope amp pageSize 90 cn Administrator cn users dc iccdomain dc com SamplePassword select DN sn givenName cn mail telephoneNumber dep artment from ou cdm test where sn 73 Appendix Example LDAP connection LDAP browser Example 7 for Domino 6 data source using a JDBC LDAP bridge Example 8 for Domino 5 data source using a JDBC LDAP bridge 74 The table below shows an example of the parameters on the Connections tab if you connect to a Domino 6 database Parameters Name Driver Provider URL User Password SQL Statement Setting Do
75. rowsSer 0 00 e eee eee eee Example 1 for data source using a JDBC ODBC bridge Example 2 for data source directly via JDBC Example 3 for MEDCOM data source using a JDBC ODBC bridge OSPC v2 50 Version 07 08 is activated 51 51 51 52 53 53 54 56 56 57 58 59 59 59 60 60 61 61 62 63 63 63 63 63 64 64 64 64 65 65 66 66 66 66 67 67 67 67 67 67 67 67 68 68 68 68 69 70 70 70 70 72 Table of Contents 7 Example 4 for an LDAP data source using a JDBC LDAP bridge with general settings Example 5 for Exchange5 5 data source using a JDBC LDAP bridge 0005 Example 6 for Exchange data source using a JDBC LDAP bridge 00000 Example 7 for Domino 6 data source using a JDBC LDAP bridge ooocccocccccccco oo Example 8 for Domino 5 data source using a JDBC LDAP bridge ooccooccccccoco o Avaya Communication Manager configuration examples ooococoocncncccn o Configuration exampleS ooooccocococc ee ene tenet ene Additional configuration instructions srira a E A E EADE a Port OSPC overview and accessories ococococococc a Overview of features of OSPC ON ACM 0 ccc cece cee eee eens Abbreviation S ita daa a a Sen Share re Geneon ae ere ReTerences iii Ad ii aba GIOSSALY coo ii Terms OSPC v2 50 Version 07 08 72 73 73 74 74 75 75 82 83 8
76. running and restore it when it is switched off The tools are installed when you install OSPC Backing up the You can back up the database during operation Proceed as follows database Click Start Click Programs Click Avaya Click on Backup OSPC If no backup folder exists the following prompt appears Directory does not exist Create it Acknowledge this prompt with Y yes The backup folder is created and the ospcdb db database and Jonas and Serviceconf directories are copied to the folder If the ospedb db file already exists a prompt is displayed asking whether you want to replace the file DP 0 Ne re 6 You can back up the ospedb db file and both directories on a single drive for example tape drive We recommend changing the file names after backing up the files and adding the OSPC version and date for example ospcdb_2v20_030702 db or moving all files to a folder named according to the version and date Restoring the database Before you restore the database you must make sure that the backed up database file ospc db is located in the backup folder You cannot restore a database when it is running Proceed as follows 1 Close all OSPC clients Click Start Click Programs Click Avaya a fF oO Ph Click Restore OSPC This copies the database and the Jonas and Serviceconf folders 6 Press any key 64 OSPC v2 50 Version 07 08 OSPC Update Maintenance Problem Solving OSPC Update Carry
77. s AbsencelnfoPusher Settings Buttons Testing 48 cycle sec AIP query interval Host AIP host name Test Port AIP port The Save button saves changes in the database The Check connection button checks whether AIP can connect to the JONAS server using the URL The result is displayed in the gray text box The Start button starts Absencelnfo Pusher The Stop button stops Absencelnfo Pusher To check the connection proceed as follows 1 Enter a new free Test Port 2 Save the new setting by pressing the Save button 3 Stop AIP by pressing the Stop button 4 Restart AIP by pressing the Start button 5 Check the connection by pressing the Check connection button OSPC v2 50 Version 07 08 Tools address parser Configuring the software Tools address parser Application Overview PBXs in a networked system OSPC v2 50 Version 07 08 The address parser is used to convert all numbers sent by a PBX read from a database or entered by a user to a common consistent format The converted numbers are saved to a shadow database which is not visible to the user To perform this conversion the address parser requires information on its own PBX number You must enter the information on the Code Number tab The address parser is used solely to uniquely identify a record from the phone book entries The address parser must be configured so that a record can be uniquely identified and the
78. s checked on the server where the calendar function is set up The Lotus Notes COM interface is registered OSPC v2 50 Version 07 08 Installing OSPC Installing the software Installing single user setup type OSPC v2 50 Version 07 08 You have begun the installation and selected single user as the setup type The installation is identical to the User defined installation in which all components were selected 29 Installing the software Installing OSPC Installing OSPC Server You have begun the installation and selected Server as the setup type setup type This installs all the server components If you want to install WebAccess or the SVA Manager at the same time select the User defined setup mode 1 30 Click Next The Edit data dialog requests the URL for the WebLM server license server The address is entered by default if is set up on your PC with standard paths Use the default setting Click Next The Select destination dialog appears Select the folder where you want to copy the different server components Use the default setting The path must not contain any spaces Click Next The Edit data dialog opens You must specify the following information for the phone book server Host Shows the host name of the phone book server In this case the host is the name or TCP IP number if no DNS server is installed on the network The default setting is the name of this PC Port Indi
79. selected sheet consists of two table columns The Property Name and Property Value columns let you edit the properties The Save button saves changes in the database The Check button checks only the EJBSrvHostName and EJBSrvPortNo parameters If a check fails the entry responsible is highlighted in red Once the entry is corrected it is displayed in black again Note on usage of SVAM parameters If no SVA manager was installed during the client installation then there is a 0 otherwise a 1 If a SVA manager is installed later the value 1 has to be entered manually on all clients The following table indicates the meaning of the parameters and the value range 3rdPartymodeWithBC C 3rd party connection to BCC CIE 0 OFF default 1 ON AnswerOnVKADD key for querying in the standard phone window 0 OFF default 1 ON Calendarlnterval Interval for refreshing data from the Lotus Notes Outlook calendar min default 10 CallTransfDelayTime Delay time for Dial amp Assign operations msec default 1000 ClearSearchOnNewC Clears the search screen in the phone book when a new call comes in all 0 OFF default 1 ON EJBSrvHostName EJB server PC name phone book server Default localhost EJBSrvPortNo EJB server port number phone book server Default 21099 GlbSearchFilterField Prefilter for topic calls all phone book field listed default
80. sible The fields are displayed in the language of the OSPC configuration tool collection The source value for the Gender field must be m or M for male and f or F for female All other values will be interpreted as undefined OSPC v2 50 Version 07 08 Tools Update service Configuring the software Tools Update service The update service connects the external data sources Exchange Domino with the phone book server JOnAS A separate sheetis created for each data source that was created in the phone book Click the sheet to open the settings for that sheet in the work area Data sources that do not have an enabled update service are not listed in OSPC as data sources Records from these data sources are nevertheless found when you search for all data sources Buttons The Save button saves configuration data in the OSPC database This data is only active when the update service is stopped and then restarted The Check connection button checks whether the data sources were reached by the update service The Start button starts the update service The Stop button stops the update service Test connection To check the connection proceed as follows 1 Enter a new free Test Port 2 Save the new setting by pressing the Save button 3 Stop the update service by pressing Stop 4 Stop the update service by pressing Stop 5 Check the connection by pressing the Check connection button If necessary you can read the res
81. ss AIS lets the OSPC application detect and use an out of office notice set in Microsoft Exchange Server AIS is installed on a central PC in the network and uses MAPI to access Exchange Server WebLM License Manager must be available on the network It manages licenses for OSPC and its components WebLM License Manager must be available on the network if NBA is to be used It is required for conneCTlon to run You can use Outlook or Lotus Notes to query calendar information However you can only use one variant at a time You need an appropriate active client on the OSPC client PC and the calendar license Jerry is the link between the CTI server and SVA Manager Jerry is installed with SVA Manager OSPC v2 50 Version 07 08 Familiarize yourself with these components Overview of OSPC Valid component versions Block diagram of OSPC in conjunction with all additional components OSPC v2 50 Version 07 08 For OSPC to work with all the other components you must have the correct version of the components Installing the components from the installation CD installs the correct versions Install other versions even newer versions only after consulting with your system specialist The following block diagram of the OSPC client and OSPC server shows the relationship between all the components and the application 11 Familiarize yourself with these components Overview of OSPC salld 907 aged
82. stall the OSPC components at any time To uninstall all components follow these steps 1 2 3 4 In the Control Panel click Software Select Avaya OSPC Click Remove Select Remove and then click Next Following a prompt OSPC is uninstalled from your PC Note It is not possible to uninstall individual OSPC components 31 Additional components Additional components 32 OSPC v2 50 Version 07 08 Network wide busy display SVA Manager Additional components Network wide busy display SVA Manager Information about SVA Manager Prerequisites for installation Installation OSPC v2 50 Version 07 08 SVA Manager is a standalone server for NBA The server uses conneCTlon and is connected to OSPC by a TCP IP interface You only need to install SVA Manager once in the network The server is a windowless application and can only be seen in the Task Manager It is shut down at the end of the Windows session You can view program outputs using TTrace Monitor conneCTlon must be running in the network You must have licenses to use the NBA The system can also be installed at the same time as OSPC server p 30 The following describes subsequent installation which involves using a separate setup which you can open from the User defined setup The setup includes the installation of SVA Manager as an NT service Jerry and Jerry clientlib You have begun the installation and selected User
83. t OSPC v2 50 55 Version 07 08 Configuring the software Tools JOnAS phone book server Tools JOnAS phone book server Buttons The Save button saves the changes and configures all available clients accordingly The Restart JOnAS button stops the service and restarts it with the modified settings The following table explains the text boxes and check boxes Note When you have restarted JONAS you also need to restart all related services such as AIS WebAccess and Update Service Server Registry Port Port on which the TTrace server listens Default 21099 Remote Port you want to use to transport the search results to OSPC Define a port if a firewall is installed Object Port between OSPC and the phone book server Default 0 i e dynamic Transaction Timeout in seconds for processing a search query timeout Default 120 Cache cache active Select if you want to cache the search results This can speed up a new search Limit Select if you want to restrict the memory for the cache max size The size you enter will not be exceeded The oldest entries in the cache are deleted when more recent entries are written to the cache The recommended max size is 10 000 records Search result Search result Size Number of records transferred from the server to OSPC when a search returns more results Default 50 Search result Timeout Timeout in secon
84. tion Configuring the software Configuration of the OSPC application OSPC application OSPC v2 50 Version 07 08 Once you have configured the software the following configurations are either required or sensible for the OSPC Application the first time you start the program Log on to the ACM as an operator position Define the working mode you want Telecommuter Road Warrior Configure the Network and acoustic settings Set up a new user with a password Define the work profiles by assigning the hotkeys on the keypad Set up integrated telephone directory Configure the network wide busy display These configuration settings do not form part of this manual A detailed description can be found in the help or in the user guide to OSPC 10 p 90 61 Maintenance Problem Solving Maintenance Problem Solving OSPC v2 50 Version 07 08 Troubleshooting Maintenance Problem Solving Troubleshooting TTrace TTrace allows you to generate and administer logfiles Specifically it can be used to record the message traffic between the OSPC client and OS_Tapi More detailed information on installation and operation can be found in 7 and 8 gt p 90 TTrace installation To install TTrace follow these steps 1 Insert the OSPC installation CD in your CD drive The Overview start page opens in your standard browser 2 Click on TTrace logging tool The TTrace window opens 3 Click o
85. to y only if you are using a PSTN link display system parameters customer options Page OPTIONAL FEATURES IP Stations Internet Protocol IP PNC ISDN Feature Plus ISDN Network Call Redirection ISDN BRI Trunks ISDN PRI Local Survivable Processor Malicious Call Trace Media Encryption Over IP Mode Code for Centralized Voice Mail Emergency Access to Attendant Enable dadmin Login Enhanced Conferencing Enhanced EC500 Enterprise Survivable Server Enterprise Wide Licensing ESS Administration Extended Cvg Fwd Admin External Device Alarm Admin Five Port Networks Max Per MCC Flexible Billing Forced Entry of Account Codes Global Call Classification Hospitality Basic Hospitality G3V3 Enhancements IP Trunks IP Attendant Consoles RS sepp e e a Bok nos Multifrequency Signaling Multimedia Appl Server Interface MASI Multimedia Call Handling Basic Multimedia Call Handling Enhanced eS ip Choose a eCons parameter setting that is large enough for the number of connected OSPCs display system parameters customer options MAXIMUM IP REGISTRATIONS BY PRODUCT ID Product ID Rel Limit Used IP_APIA 0 0 IP_API B 0 IP_APIC gt Q IP_Agent 1 IP_IR_A y IP Phone IP_ROMax IP_Soft IP eCons OSPC v2 50 79 Version 07 08 Appendix Avaya Communication Manager configuration examples System parameter features 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
86. tware Overview of licenses different features The table below shows which OSPC licenses you need for using the Material Code Name of license Name of license in lic Effect on OSPC 214 372 OSPC new user lic VALUE_OSPC_CLIENT Basic licenses for new customers required for the OSPC client to start Value range integer 1 214 373 OSPC upg user lic VALUE _OSPC_CLIENT Basic licenses for an upgrade from Softconsole required for the OSPC client to start Value range integer 1 214 374 OSPC connect extl FEAT _OSPC_EXTERNAL_DB Required for connecting external data database 5user lic sources One license per 5 clients is required 214 375 OSPC calendar FEAT OSPC_CAL_ Required for the absence notice from absence 5user lic ABSENCE_OUTLOOK_ Outlook or Notes function NOTES One license per 5 clients is required 214 377 OSPC absence web FEAT OSPC_ABSENCE _ Required for WebServer basis for tool 5user lic WEB_TOOL AIS and Web browser to function One license per 5 clients is required 214 376 OSPC absence assist FEAT OSPC_ABSENCE _ Required for the absence notice from exch 5user lic ASSIST_EXCHANGE calendar function One license per 5 clients is required 214 378 OSPC 3rd party blamp FEAT OSPC_NBA_ GENERAL Required for the NBA menu entry general lic and function Only one license is required per system Can only be used in combination with VALUE _OSPC_NBA_ STATIONS license 214
87. types When you install OSPC a distinction is made between the following setup types You must install the correct setup type based on the application User defined This setup type is only for advanced users You can select the required components You must select this type if you want to install SVA Manager Network wide busy display but do not have a single user solution In this setup type you also need to install Web Access display of absence information together with the server components Client Installs OSPC without a database Use this setup type for a client server solution Before you can install OSPC Client you must install OSPC Server database on a suitable PC You need the host name or TCP IP address of the OSPC servers and the name of the OSPC database for OSPC Client The following components are installed All Client components JRE Java Runtime Engine iClarity IP Audio Server Use this setup type for a client server solution The OSPC server needs to be installed before the clients The following components are installed OSPC server application Database ASA 6 Phone book server JOnAS Update service JDK Java Development Kit Complete single user Installs OSPC with a local database Use this setup type for a single user solution Prepare for installation Close other Windows programs such as MS Word Make sure that no Adaptive Server Anywhere ASA database is running If a
88. ults of the test in the updateservice log logfile in the server directory Avaya Server Tester Services Host Name of the host running the update service TCP server port of the update service Test Port Input for each database Earliest running period The Earliest running period date time fields date time define the earliest time when you want the update service to start Interval The Interval fields define the how often you want the update service to run value and unit Activated The activated checkbox must be selected for every update database if it is to be included in the update service OSPC v2 50 59 Version 07 08 Configuring the software Tools WebAccess Tools WebAccess Lets you test whether the Web server Tomcat connects correctly to the phone book server JOnAS Buttons Test The Check connection button checks whether the Web server connects connection correctly to the phone book server JOnAS The Save button saves configuration data in the OSPC database This data is only active when the WebAccess is stopped and then restarted The Start button starts WebAccess The Stop button stops WebAccess Host Name of the host running WebAccess Web server port Port on which the WebAccess is listening Note You need to specify the Web Server Port entered here if you are using AIS or applying the absence display via a browser 60 OSPC v2 50 Version 07 08 Configuration of the OSPC applica
89. ver for example OOFReply In other words the user must have the same name and password The user must have the local right to start services Administrative Tools gt Local Security Settings gt Local Policies gt User Rights Assignment gt Log on as a service The user does not need administrator rights for the system The user only needs to be a member of the users group For AIS to function an Outlook client must be installed on this PC and configured for this user with a connection to Exchange 36 OSPC v2 50 Version 07 08 Absence Info Server AIS Additional components Installation OSPC v2 50 Version 07 08 The installation program installs AIS as an NT service You are prompted to enter all necessary parameters Before the installation is complete AIS starts in configuration mode This lets you change or set the parameters you entered and other parameters You can start the AIS service from the AIS Config UI user interface Or you must start the service using Computer Management Services or by restarting the PC The installation does not start the service Parameters that are required during installation 1 Installation path Use the default path or specify a path 2 Local User These parameters define the local Windows user under which you want the service to run You can change these settings later using Computer Management Services Log on 3 Configuration parameters for Exchange Server T
90. with default values The Save button checks the settings and saves the configuration data in the OSPC database The Delete button deletes the active data source If you delete a data source all records of this source are also automatically deleted The Delete button deletes all records of the selected data source from the database Name and Description The Name and Description fields describe the data source The name is needed to uniquely identify a data stream The name appears in the combination box of the OSPC phone book Driver The Drivers field contains a list of available JDBC drivers The driver displayed is loaded You can add drivers to the list using the OSPCConfigTool properties file If you select a driver from the list the Provider URL box is populated with the corresponding URL schema by default The name of the JDBC database driver can be found in the database documentation or the driver documentation e g for a JDBC ODBC bridge it is sun jdbc odbc JdbcOdbcDriver Provider URL The Provider URL field contains the connection parameters The URL points to the database to be connected and has the format jdbc lt subprotocol gt lt subname gt subprotocol refers to the JDBC class with which you are working e g for a JDBC ODBC bridge this is odbc subname provides information that is needed to locate the database e g fora JDBC ODBC bridge this is a DSN from the ODBC sources The syntax of subnam

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