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SyAM-V4-00-System-Area-Manager-User-Manual

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1. 0 ccccccccccseeesseeeceeeeeeeeeseeeeeseeees 85 Sonware Detall Tab iic sie ceunatesaclsdeve aa E 86 ENG NC POGES Seane iace ee Maw E T E rc ededanedaeas 86 Confirm to End the PlOCESS seoan a a cen cedaoss 86 Staring a SEVI Oiana e E a a A eusaeeuaweniees 87 Confirm to Start the Service ccccccsscecseeeeceeeecceeeecessecseeeccueceesuesenseeeaeeees 87 SLODDING A SENICE annaia a a a 87 Confirm to Stop the Service cee cccccccecccsececeeeccececeeeeseeeseeeeseeeseeeseeeeaeeesaues 87 Exampl eofa PETemailalert neran a 89 Example of PET information in the Event LOg cccceseeeeeeeeeeeeeneeeeeeaeees 89 Introduction SYAM Software provides a comprehensive simple to use set of system management products for servers desktops and notebooks Each product has features specific to their relevant system s capabilities and functions as well as a large number of common features Their user interfaces are identical The products enable several IT benefits Among them are predictive alerting to pending failures system configuration unattended monitoring and alerting remote management and reporting The products dynamically discover the hardware and software operating environment and manage all physical environmental sensors available and operating system resources Users can view them and be alerted if they exceed their thresholds There are two levels of system management System Client software provides a single
2. istonnect Options Gliphoard Send Ciri Al Bel Refresh File transfer Remote Console Password I OK Figure 24 Remote Console Login Now the windows represents the screen of the managed system once finished click on Disconnect and close the window http 192 168 100 87 5800 Remote Console win 6fkyr4i2jdl Mozilla Firefox Disconnect Options Clipboard Send Ctr AltDel Refresh File Transfer F Windows 6 4 2008 6 35PM File Folder 1 19 2008 7 54AM File 1 19 2008 5 40 AM File Folder 1 19 2008 7 25 AM_ File Folder 1 19 2008 5 40 AM File Folder 5 5 2008 4 21PM File Folder 1 19 2008 7 30 AM File Folder Downloaded Progra 1 19 2008 5 40 AM_ File a en US 1 19 2008 7 30 AM File Folder Fonts 1 19 2008 5 40AM File e253 Floppy Disk Drive A 1 19 2008 4 45AM File Folder a Local Disk C 1 19 2008 7 30 AM File Folder 1 19 2008 7 30 AM File Folder 6 10 2008 6 02PM File Folder 1 19 2008 5 41AM _ File Folder J LiveKernelReports 1 19 2008 4 45 AM File Folder Program Files Ji Logs 5 22 2008 9 53 AM File Folder Users iMedia 1 19 2008 5 41AM File Folder Windows Microsoft NET 1 19 2008 7 42AM File Folder a Windows old 1 19 2008 4 45 AM_ File Folder i wero 1 19 2008 7 30 AM_ File Folder P 1 19 2008 5 41 AM_ File Folder 3 DVD CD RW Drive D Offine Web Pages 1 19 2008 5 41AM File di Panther 5 5 2008 4 19PM_ File Folder 4 PLA 1 19 2008 5 41AM File Folder PolicyDefinitions 1 19 2008 7 30
3. Connected cccceccceseccesseceeeeeceeeeceaeeeceusessuseeeeeseesaesaeees 48 Figure 44 Event Log Filtering Options ccccccsececseeeeceeeeceeseeseeesseeeseeesaeeseeseeseesaeess 50 Figure 45 Viewing the HTML Event Log on SCIeeN ccccccseceeeeeeeeeeeeeeeeeeeeeeeeeeeeeaees 52 Figure 46 Viewing the Process Snap Shot for a Memory Utilization Event 00 52 Fig re 47 Deleng Events asserisson a dara e ea aaa aaas 59 Figure 48 System Area Manager Reports ccccccccseeecceeseceseeeeeeeeceeeeceeeeeeaeeseeseesaenes 55 Figure 49 Application Summary Repott ccccccccececeeccceeeseeeeceeeeseeeseeeeseeeseeeeseeeeeaees 56 Figure 50 ASSet LIST INC DOM sai ines tener aden e a anus dahueee acum 59 Figure 51 Asset Summary Repott ccccccccsscccssseeceseeceeeeceeeseseeeesueeseeeseeeseeseesensaeees 60 Figure 52 Operating System Summary REPOlt cccceccceseeeeeeeeeeeeeeeseeeesaeeeeseeeeeeeeeaeees 61 5 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 Figure 65 Figure 66 Figure 67 Figure 68 Figure 69 Figure 70 Figure 1 Figure 72 Figure 73 Figure 74 Figure 75 Figure 6 Figure 77 Figure 78 Figure 79 POWER Audit REPON denie A E cos eces 62 System Alert VIII ii dctecen tant ccaer aha Sacto aoeds cera neidar cuca hdl de ee sscucauaeeloesasetseees 6
4. For systems within a Windows Domain e The User name and Password must be valid in the Domain e The User must have Domain Admin rights within the Windows Domain e A Valid Domain Name for the system must be entered in the Domain field Ending the Session When you have completed your management session choose the Log Out button on the main header bar Successful logout returns you to the login screen a Log In Mi crosoft Inte ernet Explorer la x File Edit Yiew Favorites Tools Help Q O x 2 Osn rns O 2 a LUA S z Eco Links Norton antivirus Snacit ts YE DoT internet Figure 4 Successful Logout For added security you will be logged out automatically after 30 minutes of inactivity A message box will appear on screen if you are using Internet Explorer to let you know that you need to log back in If you are using a Firefox browser you will be logged out and put back to the login screen 15 Chapter 3 The SyAM System Area Manager User Interface This chapter describes how to use the SyAM System Area Manager software It also points out the enhancements made to the systems running the System Client software when those systems are managed centrally 16 The SyAM System Area Manager User Interface SYAM System Area Manager software provides administrators with the ability to manage a set of systems from a single user interface Interface Layout The structure of the interface is identical
5. The administrator can use the Filter By to choose to only show systems at a specific Health State Filter By Group by Sorting Sorting Sorting IP Address IP Address IP Address Hi subgroup E Subgroup Boston pases r M X 192 168 100 66 D945GCZ 01 B X 192 168 100 66 D945GCZ 01 x 192 168 100 753 NAPA2 g X 192 168 200 13 D925xBC Ee v New York aT oo 192 168 100 76 d9 15glwg emc X 192 168 100 7 5 NAPA2 v Office A X 192 168 100 76 d915glvg emc i D Figure 13 Examples of the Filter By Option 25 Expanding the System Area Manager Tree System Area Manager provides administrators with an overall view of managed system and the capability to drill down tzo each system and individual components Click on the name of the operating system function or location to expand the list of systems in each group The names and IP addresses of each system will be displayed in the left hand window t Boston t New York F San Jose Figure 14 Management Tree Contracted Groups Group by Sorting IP Address E Subgroup Boston f 192 168 100 68 D101GGC 192 168 100 69 TRAVELER ao X 1927 163 100 71 OPTIPLEX 170L a X 192 168 100 727 flinux I f 2 X 192 168 100 7 4 BIOSTAR US668 ma oo 192 168 100 75 NAPAZ New Tork si 192 i 112 SE75203R2 San Jose 192 A 77 NAPAL B amp B X 1927 168 100 78 D945GTP ail X 192 16
6. DO45GTP 10 10 200 78 Wi t ee Figure 10 Removing asystem from the Management Tree 22 Once a system has been removed from the Management Tree the System Client software will go back to email alerting only and will not report its events to the System Area Manager The system you removed is still being monitored for health by the management agent on that system which will alert via email to any issues it discovers You may add the system back into the System Area Manager tree at any time If you wish to completely disable this monitoring on the removed system uninstall the software on that system 23 Filter by Grouping and Sorting Options for the Management Tree Systems listed on the Management Tree are filtered by showing all health states and grouped by operating system and sorted by machine name by default By using the Filter By drop down menu administrators can choose to only show a certain health state helping the administrator to narrow down their view to only systems with a certain health state By using the Group By drop down menu administrators can choose to view groups of systems by location or by function helping the administrator to narrow down issues in environments with large numbers of systems By using the Sorting drop down menu administrators can select to view the systems within the groups by Machine Name or IP Address within the groups this reverses the display order to IP Address Machine nam
7. A il n eye Se 3 Q sxx gt x E A p gt Search Se Favorites Cd Roe 4 Ls fs Fol 3 Address E http 192 168 100 112 3930 Login o Links Norton Antivirus Q snaatt Si SyAM Software Remote Management D101GGC 192 168 100 68 Group by TF system State Sorting IP Address MJ subgroup Shutdown Restart Boston Current system state Normal aj X 192 168 100 7 1 OPTIPLEX 170L gj X 192 168 100 72 linux gi X 192 168 100 75 NAPA2 X 192 168 100 68 D101GGC Wake on LAN 2AVERY ae B X 192 168 100 74 BIOSTAR U8668 X 192 168 100 69 TRAVELER Subnet Mask 255 255 255 0 IP Address 192 168 100 638 MAC Address o0 16 e a1 X 192 168 100 112 SE75203R2 Wie Systent Remote Console X 192 16 100 81 DELL2300 X 192 168 100 384 AP200 a gi X 192 168 100 79 945GCZ aj aj Current State Stopped B amp B X 192 168 100 78 D945GTP Disable Inch Bonannia X 192 168 100 77 NAPA1 T inene Figure 21 System Status and Wake on LAN Capabilities To shutdown or restart the system the system must be in Normal Warning or Critical health states e To shutdown a system click lt shutdown gt e You will be prompted to confirm this action e To restart a system click lt restart gt 32 e You will be prompted to confirm this action Wake on LAN Wake on LAN capability allows central administrat
8. Health Colors In order to quickly identify and correct system problems SyAM software uses a consistent color scheme to represent the health and functionality of systems and their components These colors can be seen in every level of monitoring from the instance of the component to the component category and section The health of each monitored system is updated on a regular interval Any change in the status of the system will cause a change in the health color The health color will remain in the changed state until the issue is resolved Green Fully Functional Amber Warning Red Critical Grey System state pending currently unknown Purple System is no longer responding Blue Agent service has been manually shutdown Black System has been shutdown Cyan System has expired Central Management License Key Figure 7 Health State Colors 19 Icons There are three icons that represent the type of SyAM software running on the managed system Server System Client System Area Manager a Desktop System Client System Area Manager Em Notebook System Client lo 20 Adding Systems to the Management Tree Systems must be added to the Management Tree before they can be managed centrally through the System Area Manager software You can only add systems that are running SyAM software and may only add those systems up to the limit
9. Microsoft Internet Explorer a 2 ol x File Edit View Favorites Tools Help aw i d e R 2 Q O x 2 A LO search Se Favorites Ol SARER el 83 Address http 192 168 100 112 3930 Login Q amp Links Norton Antivirus Q Snagit Si SyAM Software Remote Management SE7520JR2 192 168 100 112 Group by 7 F system State IPMIEventLog IPMI Over LAN Sorting subgroup Shutdown Restart 7 Boston Current system state a X 192 168 100 71 OPTIPLEX 1701 qj X 192 168 100 72 linux gj X 192 162 100 75 NAPA2 BB 192 168 100 68 D101GGC Wake on LAN BB 192 168 100 74 BIOSTAR U8668 X 192 168 100 69 TRAVELER IP Address 192 168 100 112 Subnet Mask 255 255 255 0 MAC Address 00 04 23 New k gi X 192 168 100 112 SE75203R2 N 4 B l vi Wake System gj X 92 168 100 79 945GCZ Remote Console aj X 192 168 100 81 DELL2300 aj X 192 168 100 84 AP200 GRENE Running B amp B X 192 168 100 78 D945GTP Enaite X 192 168 100 77 NAPA1 Last updated via Enable Sun Mar 05 13 23 02 PST 2006 C E E J Dore CET T T inene A Figure 23 Remote Console Enabled and Running 34 Once you launch the console enter the password Windows Default is 1234 and this console session now provides access to the remote system http 192 168 200 53 5800 Remote Console hpcpro Mozilla Firefox
10. The Asset detailed report will contain the following additional information Machine Name Health State IP Address Operating System Version Service Pack Location Function Asset Number Value Date Installed Owner Machine Model Serial Number Inventory Number Manufacturer Number of Logical CPU s and type Total amount of Physical and Virtual Memory installed and number of Memory banks used Number of Logical Disks and capacity available RAID Controllers installed Number of Installed Applications Board Model Manufacturer Sensor Devices Discovered Display Adapter Model Memory Monitor Name Serial Number Total amount of Memory installed Individual Memory Bank Label and Capacity Virtual and Physical Total Memory and Memory in Use Total Physical Disk capacity Physical disk Size Device Information Individual Physical disk Label and Capacity Logical drive Letter Available and Total Capacity RAID Controller Model Status RAID Level Capacity Drives Removable Device Name Description Network Adapter Number Description DHCP IP Address MAC Address PCI Slot Label and Status Applications Installed Name Vendor Version 57 http 192 168 200 13 3930 Report Mozilla Firefox Machine Name COMF ROOM System State Agent Stopped IP Address Domain Workgroup Operating System OS Version OS Service Pack Location Function Asset Number Asset Value Asset Date In
11. 168 100 112 3930 Login SyAM Software aged Systems Go System Details SE7520JR2 192 168 100 112 Y Network E Sonware Network Details Network Adapter Description teW R PRON 000 MT Qual Port Network ktekR PRONO00 MT Dusi Port Network Connection Connection 2 Connection Status Oper morni DHCP No IP Address 192 168 100 112 Subnet Mask 255 255 255 0 Default Gateway 192 168 1001 DNS 192 168 100 1 MAC Address Adapter Speed Bytes Received Bytes Sent Send Utilization Receive Utilization Figure 62 Network Detail Tab Storage Detail Tab The Storage Tab displays detailed information on physical and logical disks associated with the system being monitored Physical disk attributes reported include vendor information device ID SCSI ID and size Logical disk attributes reported include name size space allocation and utilization 2 SyAM Server Monitor Central M oft Internet Explorer Fle Edt yew Favorites Tools Help O O HAG Ama perm 2 SaS Address http 192 168 100 112 3930 Login vy Eo ins SyAM Software Add Managed Systems co System Details SE7520JR2 192 168 100 112 Group b Sortin Subgroup Total Size Free Space Utization i OMB 0MB OMB 0 Cy NTFS 12 77 GB 6 77 GB 34 WWPHYSICALDRIVEO ST380817AS 0 0 1 0 745368 ESMROHI NIO WEHYSICALDRIVEI Sware 2 0 4 4 A L _ RAID Set amare
12. 168 100 223 T AMT Configuration T AMT Remote Control AMT Connection Information Hostname IP Address 192 168 100 223 Username admin Password Gunma a Figure 29 AMT Login Tab Click on Launch AMT Console to open up a new browser window and login directly into the embedded AMT web server F http 192 168 100 223 16992 Intel Active Management Technology Microsoft Internet Explorer Sele Intel Active Management Technology Log On Log on to Intel Active Management Technology on this computer Enter Network Password Je This secure Web Site at 192 168 100 223 requires you to log on Please type the User Name and Password that you use for Intel R AMT ID 030201 00 0504 0706 0809 040B OCOD OE OF User Name admin Password M Save this password in your password list coea Internet Figure 30 Launching the AMT Console 38 Once you have saved the User name password and IP Address you can click on the Establish AMT Connection button under the AMT Remote Control Tab to access the managed system s AMT over the LAN Remote Management AVERILL2 192 168 100 223 T7 AMT Remote Control AMT Remote Control Establish AMT Connection Figure 31 Establish AMT Connection Once connected you can perform the following power options Power Off This will perform a forced power off not a graceful shutdown Power On This will perform a
13. Access Offers rout Disabled LocalSystem paige dis Sa RundAs Service Enables st Started Automatic LocalSystem E a Services and Applications 7 s g Telephony Sa Security Accounts Manager ea sec Started gated be LocalSystem Ei WMI Control Sa Server Provides R Started Automatic LocalSystem By Sana Sa Simple Mail Transport Protocol SMTP Transports Started Automatic LocalSystem H E Indexing Service Sa Smart Card Manages 4 Manual LocalSystem B Internet Information Services Sy Smart Card Helper Provides s Manual LocalSystem BS SNMP Service Includes a Started Automatic LocalSystem Sa SNMP Trap Service Receives tr Started Manual LocalSystem Sy SoundMax Agent Service Started Automatic LocalSystem Sa Symantec Event Manager Symantec Started Automatic LocalSystem Ad 90 3 Under the SNMP Services General Properties Select Public as the community name and click lt Apply gt SNMP Service Properties Local Computer General Log On Recovery Dependencies Agent Traps Security The SNMP Service provides network management over TCPYIP and F S Pe protocols If traps are required one or more Community names must be specified Trap destinations may be host names IP addresses or IP addresses Community name Add to list Remove from list Trap destinations Add Edit Remove 4 Under the SNMP Services Security properties click the check box to
14. Area Manager system Floppy Device CD DVD Device Image IC WNEC SYAM Vder WVING Image C ANEC SYAM ider boat is WIN98SEC IMG boot isa Drive Drive Select Boot Device CD DVD Device E Floppy Device S Figure 34 IDE R Configured to boot off CD Rom When using either a Windows or Linux System Area Manager you need to use the correct corresponding Windows or Linux syntax for the Floppy disk device and CD ROM device If you are unsure of what the logical letter of the CD ROM device is browse to the Storage screen of the System Area Manager If no floppy disk drive is present then you must select the bootable image 41 Remote Management D945GCZ 22 10 10 200 69 gt 7 AMT Configuration F AMT Remote Control AMT Remote Control You may need to click on the SOL screen to ensure it is the active window Clone SOL session I Press any key to boot from CD Press any key to boot from CD 4 Windo XP Home Edition Simplified Chinese E Windows XP Professional Simplified Chinese Choose an option and press Enter Figure 35 IDE R In Use showing remote boot off CD Rom Examples of IDE R Drive and Image Syntax System Area Manager running on a Windows Operating System Floppy Device Drive a Floppy Device Image c win98dos img or c win98doscd iso CD Rom Device Drive d CD Rom Device Image c win98doscd iso System Area Manager runni
15. Battery Level Battery Charge 75 Battery After 5Min After 10 Min AfterS Min Restart 00000009 Check for keyboardimouse activity Shutdown countdown timer Wait period before rechecking Number of attempts to shutdown High 100 Execute Time 30 Min W 6 Min v 15 Min aw Timeout Settings From here you can configure the power scheme settings for the managed system If the managed system is a notebook there will be two separate sets of settings one set that will be applied when connected to AC Power and the other set for when running on battery The options are Turn off monitor Turn off hard disks System standby Hibernate This will only be displayed if the system has hibernation enabled Battery This information is only displayed if the managed system is a notebook Current Power Source States if the system is plugged in using AC Power Cord or is running from the battery Battery Charging States if the battery is in a charging state Battery Level Current health state of the battery Battery Charge The of the battery life available Scheduler Settings You can configure the managed system to be scheduled to perform a graceful system shutdown or restart at any time for each of the days To enable click on the appropriate radio button for the action to be taken that day No Action Shutdown Restart Then set the time using the drop down box Differ
16. Central Alerts SYAM System Area Manager software provides the ability to configure alerts at individual system and central levels By using System Area Manager users may configure thresholds and sample reset periods for each monitored resource And several new notification methods become available such as via SNMP Traps or Operating System Event Logs 63 System Alert Matrix System Level Alerting The System Alert Matrix provides a detailed color coded view of the status of all monitored components in a specific managed system Settings such as notification methods thresholds sample periods etc for each sensor type category are automatically applied to all discovered sensor instances of that type Alerts Server System Client HP DC7100 192 168 200 239 A System Alert Matrix Physical iam Lower Threshold Upper Threshold Waning Alert Critical Alerts Description Critical Warning Current Warning Critical Email SMS DMC Network SNMP System Email SMS DMC Network SNMP System Pager Message Trap Event Pager Message Trap Event Log Log gt Physical Security E E E E E Fj gt amp B Fans RPM E E E E E E k E E E E E J Temperature C E E E E E E M mE E mE eT gt oltages Vv i si E Vv E E E E E Restore Physical Sensor Thresh
17. License CAL Processing Enter Client Access License CAL Number s Trial License Key Processing Mew License Key File Browse Figure 17 License Management Screen Within Evaluation Period To unlock the ability to manage more systems or for continued use after the evaluation period has expired a Client Access License must be purchased To access the License Management Screen you choose it from the Drop Down menu on the header bar 1 Open up the License Management screen on the System Area Manager that you wish to enter the Client Access License for 2 Enter the Client Access License number into the box and press Upload CAL 3 The System Area Manager will process the Client Access License and the current limits will be increased to the limits that you purchased 4 If this is the first time you purchased a key for this System Area Manager you will be provided with a support Serial Number and when Support Activation Date 29 Client Access License CAL Processing Enter Client Access License CAL Number HG qahIPSC7bmOS2ussKSuA Figure 18 License Management Screen Entering the Client Access License CAL License Management License Management Support Information Serial Number 61021960 Support Activation Date Mon Jan 12 76 09 50 EST 2009 Current License Configuration System Type Current Count Current Limit Server 0 5 Desktoptotehook 1 20 Client Access License CAL Processing Enter Cli
18. RAGE XL PCI Family Microsoft Corporation Memory 8M5 Figure 59 System Detail Tab Continued 73 Monitoring Memory Errors SYAM provides real time monitoring and alerting of single and multi bit memory errors on systems with supported ECC Memory error monitoring The default alerting thresholds are to notify the administrator immediately on a multi bit error or when two single bit errors occur within a day Through the SyAM System Area Manager Interface the administrator can adjust the thresholds and polling interval periods for both single and multi bit errors and configure their notification methods 74 Power Management Tab The Power Management tab lets the user display and reconfigure the power management policies for the managed system Power Management System Power Management Details Timeout Settings When computer is AC Main Turn off monitor After 20 Min Turn off hard disks Never v System standby Never v Scheduler Settings Sunday Monday Tuesday Wednesday Thursday Friday Saturday Ee APP 000000 Defined applications to not shutdown if running O Word exe Excel exe Outlook exe Calculator exe Trillian exe gt Ul Ramosa Applicution Enter application executable name Figure 60 Power Management Tab Battery Current Power Source AC Main Battery Charging No Schedule No Action Shutdown 0000000
19. Remote Management SE7520JR2 192 168 100 112 F system State IPMIEventLog IPMI Over LAN IPMI Over LAN Chassis Options IPMI Over LAN Status Connected IP Address 192 168 100 209 E Apply l GOMME IPMI version 2 0 Number of entries in log 216 Time of last log entry Mar 4 2006 5 29 21 AM Time of last log clear Feb 21 2006 4 19 34 AM Free space remaining for log entries 61212 kb Event Log Filtering Options all C Event ID Range EE To fs E E oe ID Timestamp Sensor Type Description Event Type Figure 43 IPMI Over LAN Connected Once connected you can perform the following options Power Off This will perform a forced power off not a graceful shutdown The operating system may or may not receive notification and shut down this varies by hardware platform Power On This will perform a forced power on Power Reset This will perform a power reset not a graceful reset The operating system may or may not receive notification and shut down this varies by hardware platform Identify This will light the identification LED of the system This feature is not supported in all hardware platforms Event Log The IPMI Event Log is accessed in exactly the same manner described above 48 Chapter 6 Central Event Logging This chapter provides instruction on how to access the System Area Manager Software s centralized event logging facility Administrators can use the SyAM event log to
20. events are generated by the IPMI controller and are dependent on how the system s firmware has been configured As a result the Event ID may differ by server platform Generate CSV This button retrieves the events and saves them to a CSV file 46 IPMI Over LAN Server System Client can provide IPMI Over LAN power management and event log capabilities when the system is in either a operating system present or absent state You must first configure the BMC s IP address and Password using the vendor provided utilities before you can utilize this IPMI Over LAN feature Enter the user name password and IP address of the BMC for the managed system then click on the apply button to save this data Remote Management SE7520JR2 192 168 100 112 F7 System State IPMIEventLog IPMI Over LAN IPMI Over LAN Chassis Options IPMI Over LAN Status Not Connected Username E PD WeT OTT IP Address Power Peset GOMME EnG Figure 41 IPMI Over LAN Enter details for accessing the BMC Remote Management SE7520JR2 192 168 100 112 IPM Over LAN IPMI Over LAN Chassis Options IPMI Over LAN Status Not Connected Username Doo E POA ET Off Password Ce Power On IP Address POWeT Reset MENU Figure 42 IPMI Over LAN Details applied Once you have saved the User name password and IP Address you can click on the Connect button to access the managed system s BMC over the LAN 47
21. forced power on Power Reset This will perform a power reset not a graceful reset Power Cycle Reset This will perform a power cycle reset Serial Over LAN enables a user to remotely reboot a system When a user reboots with SOL enabled the SOL session is presented in the user s browser In order to create an SOL session the user must verify the current power status Next click the Launch SOL Session box and then click on the Send Command Button 39 Remote Management ML470 7378 192 168 100 350 AMT Remote Control Current Power State S0 G0 working Power On Normal Boot PXE Boot Force Hard Drive Boot Force CD DVD boot Power Reset Power Cycle Reset C Launch SOL Session Enter BIOS Setup Enable IDE Redirect Indicate Bootable Drives and or Images on the System Area Manager system Floppy Device CD DVD Device Ls Image C Image Drive Drive Select Boot Device CD DVD Device C Floppy Device _ Send Commend Figure 32 AMT Remote Control Please Note When using an SOL session you are only able to boot the system normally You cannot specify special commands such as PXE Remote Management D945GCZ 22 10 10 200 69 7 AMT Configuration y AMT Remote Control AMT Remote Control You may need to click on the SOL screen to ensure itis the active window Intel Corporation Copyright 2004 2006 Intel Active Managment Technology S
22. functionality that the connected board BIOS supports Thermal Controlled Fans Monitored for rotational speed alerts when the CPU Temperature exceeds the defined threshold and the fan is not spinning Provided for a defined set of motherboards supporting this feature Redundant Power Loss Monitors IPMI managed servers and alerts upon when redundant power systems loose their redundancy Logical Sensors Network Adapters Monitors Ethernet operational state Physical Disk Monitors the presence and percent usage of a physical disk in the system and or a RAID Set available to the operating system through a RAID controller Logical Disks The percent of capacity used by the logical disk formatted and mounted by the operating system is reported If the disk has not been formatted it will be reported as a failed disk Removable Device Removable devices that are represented to the operating system will be reported as mounted as long as they are present in the system EE Managed RAID Controller RAID Controller health m Total CPU utilization Percentage of CPU usage Total Memory utilization Percentage of Physical and Virtual Memory usage i gt Memory Error Rate Number of Single and Multi Bit errors that have occurred requires ECC memory and support by the server board 65 Notification Settings When a system is managed from t
23. the physical drive s to create an Array or add as Spare Channel 0 ID 2 Full Array 0 76 33 GB Maxtor BYOSOMO ID3 Free C 76 33 GB Maxtor BYOSOMO Remove AOSE Available Arrays Drivesin Free Space RAID Level MB Caching Stripe Size o 1 0 7 o Disabled 64KB DEE ATiny Figure 65 RAID Controller Details Screen 82 Steps in Creating a RAID Set 1 oS 9 Decide if you will create a RAID Set on an existing Physical Array or want to first create a new Physical Array for the RAID Set If you will use an existing Physical Array proceed to step 4 To create a Physical Array choose the physical drives that you wish to make up the array by clicking on their check box Remember only drives not in use in other arrays or as hot spares can be used Click on the Create Array button wait for the screen to update Physical Drives Choose the physical drive s to create an Array or add as Spare Channel 0 IDO Free 74 56 GB SAMSUNG SPO0812C ID 1 Free 37 27 GB K Cug K WDC WD400JD 00HKAO ID 2 Free 37 27 GB lt iil Create Array Add Global Spare Remove Global Spare Figure 66 Physical Drives Choosing drives for the Array K lt v Now click on the Physical Array that you wish to create the RAID Set on Physical Arrays with no available capacity will not display any available RAID Set configuration
24. the product 101
25. trillian exe 2996 00 8 472K iPodService exe 2064 00 4 188 K KHALMNPR EXE 1492 00 5 276K soffice bin 572 00 62 152 K soffice exe 548 00 2 256 K SetPoint exe 3964 00 11 400 K GoogleUpdate exe 3780 00 1 924K iTunesHelper exe 3688 00 10 448 K jusched exe 3644 00 3 648 K googletalk exe 3592 00 25 984 K avotray exe 3532 00 9 656 K rundll32 exe 3432 00 4 352 K GoogleDesktop exe 3336 00 7 124 K rundll32 exe 3316 00 4 756 K IAAnotif exe 3308 a 3 792 K ALCWZRD EXE 3284 9912K x YE PR Figure 46 Viewing the Process Snap Shot for a Memory Utilization Event 52 Deleting Events from the Event Log You can remove events from the event log by clicking on their check box and pressing the Deleted Selected Events button You can choose all events on the page by clicking on the check box in the header bar next to Event Number Bi Event Number O 34 Iv lt oo 32 31 28 27 26 25 23 Date FriDec 05 16 45 52 GMT 05 00 2008 Fri Dec 05 14 59 38 GMT 05 00 2008 Fri Dec 05 14 25 12 GMT 05 00 2008 Fri Dec 05 14 23 30 GMT 05 00 2008 Fri Dec 05 08 15 51 GMT 05 00 2008 Fri Dec 05 07 04 50 GMT 05 00 2008 Fri Dec 05 07 04 08 GMT 05 00 2008 Fri Dec 05 07 04 08 GMT 05 00 2008 Fri Dec 05 06 43 06 GMT 05 00 2008 Fri Dec 05 05 14 19 GMT 05 00 2008 System Absent Hardware Events Hardware Events Hardware Events Operator Events Hardware Events Storage Events Storage Events
26. x or above Deployment Options Administrators use Internet Explorer or Firefox to browse to the System Client Interface on the system being managed Server running Desktop running Notebook running Server System Client Desktop System Client Notebook System Client system Client Agents send event notification messages to administrators via email Figure 1 Servers Desktops and Notebooks being managed individually by each system running the System Client software Administrator s use Internet Explorer or Firefox to browse to the System Area Manager interface to manage all systems OQ Eya ea Servers running Server Desktops running 3 4 i Notebooks running System Client Desktop System Client Notebook System Client Agents send event notification messages to administrators via email SAIS Pager network message SNMP trap System Event Log or event to the System Area Manager Figure 2 Servers Desktops and Notebooks being managed centrally by a system running the System Area Manager software Chapter 1 Installation and Configuration This chapter provides step by step installation and configuration instructions for SYAM System Area Manager software on Windows and Linux Operating System Platforms It is recommended that you print off the quick start guide before installing the software too This simple document will step you through installation and email configuration in a few minutes 10 Installation In
27. 4 Setting Category and Instance Level Notifications ccccccccecceeeeeeeeeeeeees 66 Entering Notification Information ccccccceceeeecseeeeeeeeseseeeaeeseeeeeeaeeneeeeeaeees 68 Central AlGrtIMAliX x s2 224 sacncecees tease sea acee acess eras cestacssetadee AnashseSeetecna coed chaceasewees 70 System Detal TAD sels same aces E E aud nt ogiaesaeedel 73 system Detail Tab Continued ccccsecccssseecssseceeeeeceeeseeeeesegeeseuseseeeaeenes 73 Power Management Tab cccccseccsececsecceeeeseseeeseeseeeesseeseusenseseeseeseeseneas 15 Hardware Detall a snisacinasacenvarmeuasarasocecusstentathacecuactesanaiaececatoerdnsesee 78 NetWork Detail Rabi sel iesase Senin deceee Venta a E indices taes 19 Storage Detal TAD wicisiiuctanideausiadadacics ease iztaaieusiusdeliceelicesacddeued E 79 Storage Details Managed RAID Controllers cccccccssecseeeeeeeeeeeeeeeeaeeees 81 RAID Controller Details SCree M ccccccccceececsssecceeeeceeeeceeeeeseeeeeeeseeseeaeees 82 Physical Drives Choosing drives for the Array cccccseceesseeeeeeeeeeeeeeeaeees 83 Available Array Configuring the RAID Set cc cccceceecsseeseeeeeeseeeeeeaeenees 83 RAID Set Details Information on Configured RAID Set cccceeeeeeeeeees 84 Removing a Hot Spare rive ccccccecccssseccesecceeeecceececsueeeeeeceeseeeeeeseessesaeees 84 RAID Set Details Deleting a RAID Set
28. 6031 St aasiaga Sensor Devices ADT7476 SMBIOS Rev NT94510J 864 3659 2006 0315 1110 CPU Processor Model Intel R Celeron R CPU 2 53GHz Clock Speed 2533 Mhz Man e Genuinelntel Number of Logical CPUs 1 Total CPU Utilization 0 Memory Total In Use Available Utilization Physical Memory 501 MB 227 MB 74 MB 45 31 El Done CET tg nene Figure 5 SYAM System Area Manager User Interface Layout Header Bar The header bar has three function buttons Refresh Log out and Online Help and a Drop Down menu for the central management functions Dashboard Add Managed Systems Central Alert Matrix Event Log Report License Management and Version i SyAM Server Monitor Central Microsoft Internet Explorer File Edit view Favorites Tools Help Q sxx 7 x E FN JO Search e Favorites O R z Lad a i 3 Address E http 192 168 100 112 3930 Login Go Links Norton Antivirus Q Snaglt 6 SyAM Software ONEC add Monaged systems I Ki Figure 6 Header Bar 17 Dashboard The Dashboard provides the user with a chart showing the state of their managed systems It displays the systems by the chosen grouping and the last 10 events that have occurred Dashboard System Status Summa Normal Degraded Failed Unreachable Shutdown Agent Stopped Unknown Serer eee a Microsoft R Windows R Server 2003 Standard x64 Edition Microsoft Windows XP Professional se f t oy toh a ab 3 Microsoft Windows
29. 74 BIOSTAR U8668 X 192 168 100 69 TRAVELER Subnet Mask 255 255 255 0 IP Address 192 168 100 568 MAC Address o0 16 76 w York man si X 192 168 100 112 SE75203R2 v San Jose gj X 192 168 100 79 945GCZ aj X 192 168 100 8 1 DELL2300 a X 192 168 100 84 AP200 a X 192 168 100 78 D945GTP X 192 168 100 77 NAPA1 O a nternet Figure 22 Wake On LAN WOL 33 Remote Console Remote Console provides the capability of taking control of a managed systems local screen keyboard and mouse directly through the Server Desktop System Client interface To access the Remote Console select the system from the Management Tree click on the Remote Management icon which opens the remote management screen The bottom section of the screen shows the Remote Console status and Enable Disable and Launch Console buttons The status must be running if you wish to launch the console Click on the Enable button to start the service on the remote managed system Click on the Disable button to stop the service on the remote managed system Click on the Launch Console button to establish a remote console session We recommend you disable the remote console feature which stops the software from running after each use however the software will automatically be stopped once the managed system is rebooted yy SyAM Server Monitor Central
30. 8 Asset Number AST 1234 49 Asset Date Installed Asset Value 4 16 2008 2750 00 Owner iT Location Function New Yok Email Server 3 00 000 4 1383 2123 2269 FPM Open SMC EZD Agent Version Manufacturer intel Corporation Revision Release Date 20050925 SMBIOS Rev SE7520 F23 666 P 09 10 0034 092520050941 SETS20R23 Production BIOS Version 09 10 Duid 0084 pranan nannaa gann cpu Processor Model Manufacturer Total CPU Utilization 0 Memory Memory Error Rate Figure 58 System Detail Tab intei Xeord TM CPU 2 BOGHz Qersineirtel Clock Speed 2792 Mhz Number of Logical CPUs 2 Sample Period intenet Fle Edt View Favorites Took Heb Q OX BD Am fros O Z SB LB Address http 192 168 100 112 3930 Login SyAM Software Physical Memory Virtual Memory Page File Memory Slots Maximum Supported Memory X SE7S20IR2 192 108 100 112 148 Yo X TRAVELER 192 168 100 69 AASB ae FP RISER E Add Monaged Systems vE 2229 1043 547 12 Synchronous 412 Synchranauis 64 Available USB imei 82801E8 USB Universal Host Controller 2402 Intel R 82801 E86 USB Universal Host Controller 24D4 Intel AIAN FA USA Universal Host Controiies 2407 Serial Ports Communications Port COM1 115200 Display Adapter Description RAGE XL PCI Family Microsof Corporation Driver 10 3663 6013 Model
31. 8 100 795 945602 X 1927 168 100 81 DELL2300 wi X 192 168 100 84 AP200 Figures 15 Management Tree Expanded Group with contracted Systems 26 Tree Icons X 192 168 100 77 NAPA1 Le he o x 192 168 100 78 D945GTP AYERS e Ss X 192 168 100 759 945602 AA ER ae ai ee e 192 168 100 81 DELL2300 xX 192 169 100 84 AP200 Figure 16 Management Tree Fully expanded Group and Systems System Alert Matrix Provides access to the thresholds sample reset periods and notification options for all of the monitored hardware and software sensors within the system TA Remote Management Provides access to the remote functions Shutdown Restart Wake on LAN and Remote Console which provides the administrator full access to the remote systems keyboard mouse and screen IPMI Provides access to IPMI Event log data while system is running also provides IPMI Over LAN Power Management and Event Log access out of band system may be powered off System Provides system board memory CPU slot display port information and status of the CPU and Memory utilization being monitored in addition memory error information is displayed Hardware Provides sensor information and current status on physical sensors being monitored within the system Network Provides network adapter configuration information and performance for all configured adapters wit
32. AM File Folder Folders a Public m Computer Provisioning 1 19 2008 5 41 AM __ File Folder Applet Yncviewer started VA Figure 25 Remote Console Managing a remote System 35 For Windows system the Remote Console function has a File Transfer Option To transfer files to and from the system you are accessing via Remote Console click on the File Transfer option at the top This will open up a file transfer window Remote Console File Transfer o M ml x caje tocar macine aioa be REMOTE MACHIE a EN pro V3 40 User Manual paf Recycle Bin rfbplayer 1 0 0 zip Send gt gt bkupfiles WINSSSEC IMG boot lt lt Recenve Delete File New Folder Close Total Files i Folders EEE D xC iread_me doce was sent to Remote Machine E File sent Figure 26 Remote Console File Transfer Navigate to the file on the Local or Remote Machine and press the Send or Receive button Receive to transfer the file from the Remote Machine to the Machine you are browsing from Send to transfer the file from the Machine you are browsing from to the Remote Machine 36 Changing the Default Password To change the password from the default On Windows Please use the Management Utility software version 4 30 or above On Linux Default password is 12345678 cd to the top level directory where the System Area Manager software was installed From there cd system_monitor remote_console vncpassword You will b
33. Edt wew Favorites Toos Help big Q O a ag JO each Py Favorkes gt B a 8 Address http 192 168 100 112 3930 Login SyAM Software System Details SE7520JR2 192 168 100 112 em BB horona Y Network E Storage TS Sonware Hardware Details Curreri Vaia Health t Worketat v Development Workstation E X OF45ETP 192 168 100 728 nail Serve Bl v Sales Notebook B Physical Security Physical Scrty Open Deg ade Varning Threshoig Exceeded Fans RPM Baseboard Fan 1 Baseboard Fan 2 Baseboard Fan 3 Baseboard Fan 4 Temperature C Baseboard Temp Frt nl Amb Temp CPU 1 Temp P Voltages v BB 1 2V Vtt Figure 61 Hardware Detail Tab Reset Chassis Intrusion Some hardware platforms that support a chassis intrusion sensor do not automatically reset the sensor state to normal when the chassis in closed For such systems the Reset Chassis button causes the platform to reset the state of the sensor to normal 78 Network Detail Tab The Network Tab displays detailed information on adapters connecting the managed system to the network including adapter and connection speed connection status IP address and MAC address Additionally the send and receive byte counts and calculated utilization over the last approximately 20 seconds is provided Fle Edt View Favorites Tools Heb G x x BEA Search Sle Favorkes 0 8 48 3 Address http 192
34. Performance Utilization Events Operator Events 192 168 100 24 192 168 100 24 192 168 200 222 192 168 200 222 192 168 200 13 192 168 200 13 192 168 200 13 192 168 200 13 192 168 200 13 192 168 200 149 Return to Event Filtering Delete Selected Events Figure 47 Deleting Events 53 SUNFIRE X2200 SUNFIRE X2200 Roamer 2 Roamer 2 D925XBC D925XBC D925XBC D925XBC D925XBC ROAMER 64 45 52 GMT 05 00 2008 Is unreachable 59 38 GMT 05 00 2008 Temperature CPU 0 Temp 49 exceeded warning threshold 45 25 12 GMT 05 00 2008 Temperature Temp 1 62 within normal threshold 23 30 GMT 05 00 2008 Temperature Temp 1 70 exceeded warning threshold 65 Agent stopped 04 50 GMT 05 00 2008 Temperature Processor Zone 63 exceeded critical threshold 30 04 08 GMT 05 00 2008 Logical Drive F 66 exceeded warning threshold 50 04 08 GMT 05 00 2008 Logical Drive C 93 exceeded warning threshold 50 43 06 GMT 05 00 2008 CPU Utilization Total CPU 100 exceeded warning threshold 90 Agent stopped gt Chapter 7 Central Reporting This chapter provides instruction on how to access the reporting capabilities within the System Area Manager Software Administrators can quickly and efficiently produce summary or detailed reports on their Server Desktop and Notebook assets 54 Reporting Through the System Area Manager software administrators can run a variety of r
35. Q SnagIt 6 Group by Location Sorting IP Address v v Subgroup T System State A IPMI Over LAN AA IPMI Event Log IPMI version 02 00 Number of entries in log 216 Time of last log entry Mar 4 2006 2 29 21 AM Time of last log clear Feb 21 2006 1 19 34 AM Free space remaining for log entries 61212 kb Y Boston a X 192 168 100 71 OPTIPLEX 1701 gj X 192 168 100 72 linux gj X 192 168 100 75 NAPA2 BX 192 168 100 68 D101GGC JB 192 168 100 74 BIOSTAR U8668 X 192 168 100 69 TRAVELER Sai ov York Event Log Filtering Options New all j X 192 168 100 112 SE75203R2 C al py E CIE Event ID Range tof Sensor Type v San Jose gi X 192 168 100 79 945GCZ aj X 192 168 100 8 1 DELL2300 4 Feb 21 2006 Event Log 09 Logging Disabled Asserted Discrete Sensor Type a aj X 192 168 100 84 AP200 1 19 34 AM Disabled Specific E X 192 168 100 78 D945GTP 24 E System Event 83 System Event pene Discrete Sensor Type 24 pecific X 192 168 100 77 NAPA1 44 Feb 21 2006 Drive Slot OB Asserted State Deasserted 1 24 43 AM 64 Feb 21 2006 Drive Slot OC Asserted State Deasserted 1 24 48 AM 84 Feb 21 2006 Drive Slot OD Asserted State Deasserted 1 24 53 AM v gt f i Internet Figure 39 IPMI Event Log The IPMI Event Log provides administrators with the option to clear or purge t
36. Simple Mail Transpo Transports Started Automatic LocalSystem i Disk Management Sa Smart Card Manages 4 Manual LocalSystem B Diskeeper Lite Sy Smart Card Helper Provides 5 Manual LocalSystem E Logical Drives Ss Sound Max Agent 5 Started Automatic LocalSystem ee Removable Storage j i a T a E ORRE Sa Symantec Event Ma Symantec Started Automatic LocalSysterm B g Telenhar Siy Symantec Password Manual LocalSystem WMI Control Sa Symantec Proxy Se Symantec Started Automatic LocalSysterm Ay System Event Motifi Tracks ae Started Automatic LocalSystem ee a To load the SNMP service 1 Open up Control Panel Add Remove Programs and choose the lt Add Remove Windows Components gt button on the left side of the screen 2 Scroll down the list until you find Management and Monitoring Tools and double click to display the options 3 Once the options are shown click on the check box next to Simple Networking Protocol and click lt OK gt 4 Click on the next button This will then start to load the windows SNMP component If the files are not found on the server s disks it will prompt you to insert the Windows Server OS CD s 5 Once installed you follow the instructions on how to configure the SNMP service If another SNMP service is already running then the System Area Manager PET trap listener service will not be able to start You will receive a notification and the event will be recorded in t
37. SyAM Software Inc System Area Manager V4 0 User Manual Revision B January 2009 2009 SyAM Software Inc All rights reserved SyAM Software and the SyAM Software logo are trademarks of SyAM Software Inc All other trademarks are the property of their respective owners Information contained in this document is assumed to be accurate at the time of publishing SyAM Software reserves the right to make changes to the information contained in this document at any time without notice For additional information sales or technical support contact SyAM Software www syamsoftware com Part Number 010150B EN Table of Contents HTOdUCHO ceras urea aa a a a 7 SYAM Software MOUS cccccsscccseeeccesceceeecceeeeceeeeceeueeseueeeceueeseseeesseeesseeeseeseeeeeees 8 COMPAID INL saraaa a in des aasucn Meare A oacauearr E E eee ee 8 Deployment ODOM essiensa a a a a aa Ai 9 Chapter 1 Installation and Configuration ccccccccceeccceseceeeeeseeceeseeeeseeeesseeeeeseens 10 Installation Instructions WINGOWG cccececeeeseeceeeeceeeeeeseeeeaeeseeeseeeseeeseeseeaeeeseeaees 11 Erewal SECUN nesena E ener dee eee eee eee 11 Uninstalling S VAMC IRGOWS css ot ecccsctnacsecncascdanscesiessecesancesedetaicoaniencae tas a ceeewiaaseeonncts 12 Chapter 2 Logging ec sds ae aeskss te toueuaedtessadoesvineaiae O 13 Browsing to the SYAM Web Se vel ccccsscccsseecceseecesseeceeecceueecceueeseaeeeseeesenseee
38. Tree grouping Click on the lt Group By gt drop down menu to group systems by Location Function or Operating System Changing Central Management Tree sorting order Click on the lt Sort By gt drop down menu to sort by IP address or Machine Name Changing to which System Area Manager the system reports Remove the system from the first System Area Manager tree to stop the system from reporting Once this is done add the system to the second System Area Manager tree by following the instructions Add Managed System Critical Level The level of the threshold which is operating beyond the normal and warning thresholds Current Value The actual reported sensor reading for the system component on a timed reporting cycle Email 1 2 Primary and secondary administrator email addresses Event Log Record of all of the managed systems events 97 From Address Administrators can define a unique name for the SyAM alerting email address Graceful shutdown Shutdown a managed system remotely if the agent on that system is in a functioning state Grouping systems Group managed system by location operating system or function Hardware Detail Screen Information on the system components being monitored including fans temperature voltages etc Hardware Event When a threshold is met or exceeded by a physical component of the system Header Bar The header bar within this browser contains the lt Logout gt lt Refresh
39. Vista Business O o0o0 0 00 1 40 1 Machine Name IP Address Date Description HPCPRO 192 168 200 53 PCPRO 192 168 200 53 Agent stopped Physical Memory Utilization Total Physical Memory 91 exceeded warning threshold 90 CONF ROOM 192 168 200 78 ONF ROOM 192 168 200 78 Agent stopped CONF ROOM 192 168 200 78 ONF ROOM 192 168 200 78 Agent stopped HPCPRO 192 168 200 53 PCPRO 192 168 200 53 Agent stopped Physical Memory Utilization Total Physical Memory 94 exceeded warning threshold 90 FS 1837 192 168 200 68 Tue Dec 02 11 42 34 EST 2008 CONF ROOM 192 168 200 78 Sun Nov 30 12 23 57 EST 2008 SUNFIRE X2200 192 168 100 24 CONF ROOM 192 168 200 786 ONF ROOM 192 168 200 78 Shutdown issued CONF ROOM 192 168 200 78 ONF ROOM 192 168 200 78 Shutdown issued D925XBC 192 168 200 13 Sat Nov 29 15 04 18 EST 2008 Logical Drive F 66 exceeded warning threshold 50 Sat Nov 29 15 41 01 EST 2008 Is unreachable You can change the view of the system status summary by clicking on the down arrow and selecting the appropriate logical group To sort the management tree to display only a specific set of systems click on the status chart or the column and it will refresh the management tree with that filter by status Within the Event Log Summary you can click on the Machine Name and the page will change to that systems information The Dashboard will automatically refresh every minute 18
40. Z 0 Normal Controllers Manufacturer Description n Intel Intel R 62801EB Ultra ATA Storage Controllers Al Standard IDE ATA ATAPI controllers Primary IDE Channel Standard IDE ATAJATAPI controllers Secondary IDE Channel Intel Intel R 82801 EB Ultra ATA Storage Controllers al ERAMANA INC ATAATAD ananiona LDAA IDE Chanal ka E Done D intenet Figure 63 Storage Detail Tab 79 RAID Management SYAM System Client Server and Desktop performs integrated monitoring of PCI RAID Controllers All discovered PCI RAID Controllers that we support will be monitored and their summary configuration and status displayed under Managed RAID Controllers within the Storage tab SyAM System Client Server and Desktop will discover RAID Controllers that it can manage only if the required RAID drivers are installed If anew RAID Controller is installed after SYAM System Client Server and Desktop has been started then restart the system for it to discover the new Managed RAID Controller Please check the release Notes for the list of RAID Controller compatibility for the version of software you are using SMART Drive Pre Failure Monitoring Directly attached disk drives that are SMART capable are checked daily Supported disk technologies include P ATA S ATA SCSI and FC The administrator can be notified of bad disk drives before they fail and potentially lose data Notification of a bad SMART status Pending f
41. aeenas 14 ENCINO INE DC SSIOMN ict cdsSuareastiate enc Gane a ail ensnmenansaedegaeee 15 Chapter 3 The SyAM System Area Manager User Interface cccccceeeeeeeeee ees 16 The SyAM System Area Manager User Interface ccccecececeeeeeeeeeeeeaeeeeseeeeeaeeeees 17 NUS ACS AY OU yas sais scarce tec e A dleaes Susie r oevear dagen a a eS 17 PAS MOO AL aiea 6 igs caecot cecintes a a a a a a Getceteeans 18 Heal C GIONS ces 2e ceo catece teeth A EA 19 CONS acl rca brant nocd a E enw eaeteisan Seiad eae acetate das ies E etna 20 Adding Systems to the Management Tree cccccseececseeeeseeeeeeeeeeseesesseeeaeeaeeeeeaeees 21 Filter by Grouping and Sorting Options for the Management Tree ccccseeeeeeesseeeeee eens 24 Expanding the System Area Manager Tree cccccssssecccceseececeeececsceueeeessesseeessesesessaeesaeess 26 Chapter 4 License Managemen h cccccceccceeececeececeeceseeceseucesseeeeseeeseeseeeeeeseeseees 28 Lic nse Manage Menter cosiutuvacasteluacnadedaeniceats vaaetalatertentaateaees taal aa E a a aaa a Aa 29 Chapter 5 Remote Manageme nt ccccceccccececceeeceeeeceeeeeceeseeseeeesegeeseeseeeaeeseees 31 FREMOlE Mana Ge MOMs sacnidsciebansverhidtotdsonedeewindsuceealidoblatoed lived a e a 32 System Stale seraa aa EE ee e eer ere ee eee een eee 32 Wa KEO EAN Ane ee a i ne ee ne ee eee eee eee ee 33 Remote CONSOl Gs srs ee se ee 34 AMT Intel Active Mana
42. ailure is done via the notification options configured for the drive The Storage Details tab visually shows physical drive status A physical drive in the warning state amber colored is pending failure and has reported a bad SMART status 80 RAID Management Managed PCI RAID controllers can be configured with SyAM System Area Manager Server Navigation begins from the Storage Details tab E SyAM Server Monitor Local Microsoft Internet Explorer File Edit View Favorites Tools Help Om O A Alps rreme O C Sa MAS Address ja http 192 168 100 106 3930 Login g co Links gt Norton Antivirus Q snaatt Sy SyAM Software Refresh Logout System Details SE7230NH1 E 192 168 100 106 Local Monitor gi SE7230NH1 E 192 168 100 106 So PET System 17 E Storage Storage Details E Software Total Size Free Space Space Used Utilization 19 53 GB 13 31 GB a 2 0 Degraded Managed RAI D Controllers s Controller andar aa Standard IDE ATAATAPI controllers Standard Dual Channel PCI IDE Controller Standard IDE ATAJATAPI controllers Primary IDE Channel Standard IDE ATAYATAPI controllers Secondary IDE Channel Intel Intel R 82801G ICH Family Ultra ATA Storage anteallare 2 a a CC S E Figure 64 Storage Details Managed RAID Controllers Click on the RAID Controller to open up the RAID Controller window 81 RAID Controller Details Screen The RAID C
43. ance Level Figure 55 Setting Category and Instance Level Notifications Each sensor category provides the default notification options thresholds sample periods and reset periods that will automatically be applied to newly discovered sensor instances within that category Disabling Notifications If you wish to disable notifications for a specific senor or sensor category you can by clicking on the No Monitoring check box This disables the sensor instance or sensor category from having any alerts notified thus they will not be monitored or be represented in the health state of that sensor category section the system or systems health 66 Physical Sensor Upper and Lower Thresholds Each physical sensor instance has its own range of safe operating values with lower and upper warning and critical thresholds These values are discovered if the hardware platform supports that information or are calculated from available data Physical Sensor Warning and Critical Alerts Since physical sensors may enter warning or critical health states separate alerting methods may be configured for each Logical Sensor Thresholds Monitored resources that are not physical sensors are called Logical Sensors Each instance of the logical sensor types Logical Disk CPU Utilization and Memory Utilization has a utilization threshold Logical Sensor Warning Alerts Logical sensors by design may enter the warning health state but not critical So
44. dio button to the left of the Process Name then click the End Process button Processes 30 Image Mame oO java exe O WMipMse Exe explorer exe svchost exe lt Figure 72 End the Process Microsoft Internet Explorer Memory K3 1 2 Please confirm you wish to execute the End Process operation on explorer exe Cancel Figure 73 Confirm to End the Process 86 To Start a Service choose the service by clicking on the radio button to the left of the Service Name then click on the Start button The service must be in a stopped state in order to be started Services 82 Description Startup Type Alerter Manual Application Layer Gateway Service Manual Application Management Manual Windows Audio Auto O lt EJ E Figure 74 Starting a Service Microsoft Internet Explorer A 2 j Please confirm you wish to execute the Start operation on Application Management j Cancel Figure 75 Confirm to Start the Service To Stop a Service choose the service by clicking on the radio button to the left of the Service Name then click on the Stop button The service must be in a running state in order to be stopped Services 82 Description Startup Type Status miik a aed Workstation Auto Running TCP IP NetBIOS Helper Auto Running Messenger Auto Running A Netteetinag Remote Deskton Sharinna Mannal Stonnen lt Em Eo Figure 76 Sto
45. e for IP sorting order and Machine Name IP Address for Machine Name sorting order The administrator can modify the Location and Function fields in the System screen for each managed system If this information has not been specified for some managed systems the grouping function will display the systems as Ungrouped as the name for the location or function If Server Desktops and Notebooks are being monitored the Subgroup option will be displayed By clicking on the Subgroup check box the tree will be shown where the sorting within the chosen group will show the all Servers first then Desktops and then Notebooks lf Subgroup is not chosen then the sorting will be in the chosen order without any sub grouping of server desktop notebook Group by Group by Sorting IP Address Hi Subgroup Sorting IP Address fd Subgroup Boston Boston 100 68 0 101GGC 100 71 OPTIPLEX 170L 100 69 TRAVELER 168 100 72 linux 100 71 OPTIPLEX 170L qq X 192 168 100 75 NAPA2 100 72 linux 1 xX 192 168 100 6 D10 1GGC 100 74 BIOSTAR US663 B xX 192 168 100 74 BIOSTAR US668 100 75 NAPA Z 100 69 TRAVELER Figure 11 Systems Grouped by Location in IP Address Order shown with and without subgrouping 24 Group by sorting IP Address Location Host Name Unreachable Operating System Shutdown Agent Stopped Unknown Figure 12 Management Tree Filter By Group By and Sorting Options
46. e prompted to enter and then confirm the new password Using the Clipboard To copy information from the managed system to the local System Area Manager select the information to copy and use the edit copy command then click on the Clipboard button at the top menu then paste the information to the clipboard Now select the information in the clipboard and copy paste it into a file on the local system Remote Console Clipboard SEE Close Window P Applet Window Figure 27 Remote Console Clipboard Ending the Remote Console Session To end the Remote Console session click the disconnect button at the top menu Settings A http 192 168 100 177 5800 Remote Console s Figure 28 Remote Console Disconnect 37 AMT Intel Active Management Technology The AMT Tab will only appear if the system running the System Client is identified as having Intel AMT technology onboard Server Desktop Notebook System Client can provide power management and AMT Console access when the system is in either an operating system present or absent state Please check www syamsoftware com vpro for validated AMT configurations You must first configure the AMT Port IP address and Password using the vendor provided utilities before you can utilize this AMT feature Enter the user name password and IP address of the AMT port for the managed system then click on the apply button to save this data Remote Management AVERILL 192
47. ed to delete RAID Controller RAID Controller Details RAID Controller Model 8506 4LP Controller ID 0 Firmware version FE S 1 05 00 06 BIOS version BE X 1 08 00 04 Controller Cache Memory BBU Presence Unknown Number of Buses 4 Max Device per bus 1 Mute Alarm Rescan poao RAID Set Details ee RAID Capacity Drives in Level MiB RAID set Normal Delete RAID Set Figure 70 RAID Set Details Deleting a RAID set 85 Click the button to choose the RAID Set to be deleted then click the Delete RAID Set button Software Detail Tab The Software Tab displays detailed information on the processes services and applications installed and running on the system being monitored End Process Start Stop Service The administrator can stop a running process and start or stop a service of a managed system without having to physically visit that system The startup type and current status of each service is displayed E SyAM Server Monitor Central Microsoft Internet Explorer 10 x File Edit View Favorites Tools Help amp Qa x 2 T JO search Se Favorites Ol 2 a Ja a 3 Address amp http 192 168 100 112 3930 Login Eco Links norton antivirus Snaatt bs SyAM Software Group by Sorting IP Address Iv Subgroup 3oston aj X 192 168 100 7 1 OPTIPLEX 170L aj X 192 168 100 72 li
48. eeeeeeeeeeeeeees 72 System We tall TaD resona et ue aceco O E EN 73 Power Management EAD siti cish nti ata a a a a a e A 15 Hardware Detail Ta sessile ie cach th a Ss aie a eee ee ch Gaeta eee toe eur eat ee 78 Network DCAM Giese Satie snes wclees a e ts Suid aebdaee aE a EEE EE 78 Storage Detail TaD geste foc cetoest ade edore tn esc te et cede ieee sins Sree en cates cea eece dee 79 ANIL Wie Qe MIG Nesis a a iealen tahoe wacauen a a a a a 81 Deleting a RAID Sebinenin Pn ete ee eee Peer eee EES 85 Sonwa Detail Taberei taaa ie ee Nee ot SL A Oe i cre 86 Chapter 10 Configuring Platform Event Trap Suppott cccccccccseeseeeeeeeeeeeeeeeens 88 Plator Event TEA DS ive iiss cues oneect ten a sehhe Gat ye cheno a sarecnanielud 89 Configuring System Area Manager to Receive Platform Event Traps ccccccseceeeeeeeeees 90 Chapter 11 Database BaCckup ReStore ccccseccsseeceeeeceeeteeeceeceeseeeeeeeeeeeeeeeeeeees 93 Backing Up Ie Database an cistewetitaris oe rancs aces N tipete nie sdeaee A 94 Restoring the DataDase ccccccscccsscecssecseeesneesseesesesseeseueesseeeseeeeeeseeseeseeseeseeseesanes 95 Chapter 12 Contact Details amp GIOSSAPY cccecccccecceceececeeceeeeeeeseeeesseeeeseeeesaeeeesaeees 96 Contact Detall Szensin a ae tctaad antene as 97 GO SAY oa cece aesee ceases sane A ser aa Adasen daeaecceas A O ete eum aud cea celion 97 Table of Figures Figure 1 Servers Des
49. enable Accept SNMP packets from any Host or enter the IP addresses configured for the BMC on the IPMl enabled servers SNMP Service Properties Local Computer x General Log On Recovery Dependencies Agent Trape Security READ ONLY Add Edit Remove f Accept SNMP packets from any host Accept SNMP packets from these hosts Add Edit Remove 5 Press the OK button and close the services window 6 You will need to reboot the system in order for these changes to take effect If you cannot find the SNMP service it means that it is not loaded 9 C Computer Management lolx Action view e gt mm agla gt Tree Name Description Status Startup Type _ Logonas l Computer Management Local By Remote Procedure Provides th Started Automatic LocalSystern I jib System Tools Remote Procedure Manages t Manual LocalSystern i B gol Event viewer Sia Remote Registry Se Allows rem Started Automatic LocalSystern ra S System Information Sa Removable Storage Manages rr Started Automatic LocalSystermn ld Performance Logs and Alerts Sha Routing and Remot Offers rout Disabled LocalSystern Shared Folders S Runds Service Enables st Started Automatic LocalSystem 3 Device Manager Sis Security Accounts Stores sec Started Automatic LocalSystem H A Local Users and Groups Sa Server Provides R Started Automatic LocalSystern ie storage Ss
50. ent Access License CALI Number i Figure 19 License Management Screen With Purchased Client Access License for 20 Desktop Notebook and 5 Servers 30 Chapter 5 Remote Management This chapter describes how to use the Remote Management capabilities within the System Area Manager User Interface 31 Remote Management system Area Manager provides remote management functions for its managed systems including Wake on LAN Shutdown Restart Remote Console and for AMT enabled system it provides AMT power Management for IPMI enabled systems it provides IPMI Event Log and IPMI Over LAN for IPMI To access remote management choose this option from the listed system on the System Area Manager tree Boston mij X 192 168 100 71 OPTIPLEX 170L gy 192 168 100 72 linux gi 192 168 100 75 NAPA2 Fad X 1927 163 100 68 D1i01GGC Ne Figure 20 Remote Management Option Remote Management Option System State The system state screen contains information on the current condition of the selected system using the same health color scheme System Area Manager remote management provides Shutdown Restart Wake on LAN and Remote Console management options In order to use the Shutdown Restart and Remote Console management options the System Client software must be running a SyAM Server Monitor Central Microsoft Internet Explorer j 3 oO x File Edit View Favorites Tools Help a
51. ent actions can be set at different times for each of the days of the week Only one action per day can be scheduled Press the Apply Button to save the changes made Defined Applications not to shutdown if running You can enter the name of an application if found to be running it will not perform the scheduled shutdown To add an application Enter the name of the application executable and press the Add Application button To remove an application click on the radio button next to the application you wish to remove and press the Remove Application button Check for Keyboard Mouse Activity This is the time period that is checked before attempting to perform a scheduled shutdown Shutdown Countdown Timer This is the time period that the user is presented to cancel the scheduled shutdown 76 Wait Period before Rechecking This is the time period that the agent will wait before attempting to perform the scheduled shutdown Number of Attempts to Shutdown This is the number of attempts the agent will attempt to perform the scheduled shutdown for that day T1 Hardware Detail Tab All environmental sensors discovered on your platform are displayed in the Hardware Tab This includes fans temperatures voltages power redundancy loss and physical security The number and type of sensors displayed is dependent upon the system platform and its configuration SyAM Server Monitor Central Microsoft Internet Explorer Fle
52. eports on the managed systems that it monitors view it on screen and print or export to file in CSV or XML format You can choose to report on a single managed system a group of systems or using filters a user defined set of managed systems Administrators are given the option of sorting the report by Machine name or IP address Report Report Type Sorting Report On Application Summary gt Host Name gt Group Single System T Include previously managed systems in report Group Filtering O Report on all systems C Report on all systems that Filter 1 meet the following DO NOT meet the following Asset Number Y contains I Enable Filter 2 Filter 2 meet the following DO NOT meet the following Asset Number A e contains COo C ce Figure 48 System Area Manager Reports Report Type There are 6 different report types to choose from e Application Summary e Asset Details e Asset List e Asset Summary e Operating System Summary e Power Audit 55 Application Summary Report The Application summary report will contain the following information Application Name Version Vendor Total Quantitiy installed J http 192 168 200 13 3930 Report Mozilla Firefox Installed Applications Mame Version Vendor 2 1 0 4 0 Intervided Inc 1 1 amp 1 EasyLogin e Office Suite Service Pack 1 Micrasci r Activation Assistant forthe 2007 Micr
53. er Model 8506 4LP Controller ID 0 Firmware version FE S 1 05 00 06 BIOS version BE xX 1 08 00 04 Controller Cache Memory BBU Presence Unknown Number of Buses 4 Max Device per bus 1 Mute Alarm Rescan RAID Set Details Status Capacity Drives in Caching Stripe Size Ono Int3 RAID 5 7454 GB 3 Disabled 64 KB 0 Delete RAID Set Figure 68 RAID Set Details Information on Configured RAID Set Adding Removing a Global Spare 1 Choose the physical drive that you wish to become a global spare to the RAID Set by clicking on its check box then click on the Add Global Spare button 2 To remove a global spare click on the check box next to the drive that is currently displayed as a hot spare then click the Remove Global Spare button Physical Drives Choose the physical drive s to create an Array or add as Spare Channel 0 Click to choose this Hot Spare to be removed a WDC WD400JD 00HKAD Then Click th Remove Global 372763 eee S b WDC WD400JD 00HKAO e pare button a Hotani gt 37 27 GB fE400JD 00HKAD RE Add Global Spare Remove Global Spare Figure 69 Removing a Hot Spare drive 84 Deleting a RAID Set 1 Under RAID Set Details click the radio button next to the RAID Set to delete Then click on the Delete RAID Set button Note that when multiple RAID Sets are present on the same Physical Array only the last RAID Set displays a radio button and may be select
54. erial Over LAW operational mode Intel Desktop Boards Copyright 27004 27006 BIOS Revision NT345100 360 3943 2006 0707 1405 BIOS Settings lt F2 gt One Time Boot Menu lt F4 gt Hetwork Boot lt Fiz gt Figure 33 Serial Over LAN In Use showing BIOS Re configuration 40 IDE Redirect allows an AMT managed system on the System Area Manager tree to boot from an image floppy CD or DVD device which is located in the system running System Area Manager IDE Redirect is only available when using SOL Part of the AMT IDE Redirect process is verifying a valid image or device If you do not have a physical floppy device you must chose the image as the Floppy Device Both a floppy drive or image AND a CD DVD drive or image must be specified These drives or images are on the computer running System Area Manager NOT on the computer running your web browser To invoke the IDE Redirect either click on the Power Reset or Power On buttons and click in the SOL and IDE R check boxes Under image or drive indicate which image or drive you want the system to boot from then select the boot device and click Send Command AMT Remote Control Current Power State SO GO0 working Sa C Power On i Power Reset Normal Boot PXE Boot Force Hard Drive Boot Force CD DVD boot Power Cycle Reset M Launch SOL Session _ Enter BIOS Setup I Enable IDE Redirect Indicate Bootable Drives and or Images on the System
55. gement TeChnology ccccccsseeeeeeseeeeeeeeeeeeeeseeeeeeeseeeeeessaeesesseeeaeees 38 PVE VS MOG rates ates incon e a a A 45 PRIM OWEr LAN cnra he ie Rade Sad et Mee ate areas SoA eo et 47 Chapter 6 Central Event LOQQING ccccccccceseececceeeeceeeesseeseeeeeseesessueeseeeeeaeesaees 49 Central Event LOGGING soineann a a a e a aiii 50 Chapter 7 Central ReDOrtNO cirina a a aala 54 ReporiD gedaen a a a a a E 55 Chapter 8 Configuring System and Central Alerts ccccccccseeeseeeeceeeeeseeeeeeeeeens 63 System Alert Matrix System Level Alerting ccccceecceeeeeeeeeeeeeeeeeeeeeseeeeseneesaeeaees 64 Monitored SENSOR Type Sase a a aN 65 PIV SICAalll SS OMSONS Terier oae e a a e aoa laoa iaaea a ES 65 Logical SCM SONS enaa EEE eee eee 65 INGTITIGATION Seting Seere eee ee a a eaten ee tal chef dd 66 DISADIIMGsINOLINICATIONS recs tools sacs litte ar a a a 66 Removing a Sensor Instance From the System Alert Matrix cccccccsseeeeeesseeeeeeeeeeeeneeees 67 Notification Settings Configuring email Alerting c ccccccseeceeeeeeeeeeeaeeeeeeeeeeeeeeeeeeseeeseeens 67 Cental AIC MAWIK ses2cdeacctvads nir ea aa a I E E aR 69 Types Of monitored even Senet e a oc Ad tae eee eee Ae oa 69 Integration into Enterprise Frameworks cccccececsececeeeceeeeeeeeeeeeeeeeseeeeeeeeseseeeeesaees 71 Chapter 9 Accessing System INformatiOn cccccccccceececeeceseeeeeeeeeeseee
56. gt lt gt function buttons Health colors Green Fully Functional Amber Warning threshold exceeded Red Critical Threshold exceeded Grey System update pending Blue Agent has been manually stopped Purple System is no longer responding Black System has been shut down Cyan System has expired Central Management License Key Intervals Readings on all monitored systems and components are at preset cycles of 20 seconds IPMI Event Log Hardware event log stored within the IPMI based server Logical Sensor Storage network adapters removable disk drives and CPU and memory usage Login Administrators must login using a user name and password that has administrative rights to the machine that is running SyAM software Lower threshold The lowest threshold to be alerted upon if it is exceeded Network Detail Screen Information on network adapters and their configuration Network Event Network connectivity is lost 98 Notification Settings Email SMS pager System Area Manager Network Messages and SNMP Traps Performance utilization event CPU or memory utilization threshold is met or exceeded Physical Sensors Physical Security Fans Temperature Voltages and Power Unit sensor monitored Platform Event Trap PET SNMP formatted trap received from IPMl enabled server Remote Management Shutdown Reset Wake on LAN and Remote Console Remote Console The Remote Console provides the capability of ta
57. he System Area Manager it enables users to modify any of the thresholds sample periods reset periods and notification methods It also enables alerts to be sent via the other notification methods such as SMS pager Network Message send to the SyAM System Area Manager perform central alerting methods SNMP Trap or write the event to the System Event Log Note this System Event Log means events will be written to the local Windows Event Log or Linux syslog Clicking on each sensor category tree expands it to reveal all instances in the category To select an entire category of sensors for the alert click on the bolded category header To select individual instances click on the appropriate boxes for each instance Physical y Lower Threshold Upper Threshold Sensors Warning Alerts Critical Alerts Description Critical Warning Current Warning Critical _ _ _ S _ _ _ E Emaill SMS SMC Network SNMP System Emaill SMS SMC Network SNMP System Pager Message Trap Event Pager Message Trap Event Log Log Physical Security Iv mr M I B a B Fans RPM A o o O D S V i O v i Temperature C M OM O O O Be eee Bhseboard Temp J 10 26 0 C 60 Iv C Iv Li I C Iv i Iv Iv L FhtPnl Amb Temp 0 zoc Ar a M O M OF O O Miine cpuiteme 0 6 0 L 2 eo Ww Mw OC O O MMMM Notification at the Category Notification at the Individual Level Sensor Inst
58. he event log Also the Central Alert Matrix will inform you that the Platform Event Trap Listener service is not running 92 Chapter 11 Database Backup Restore This chapter contains information to explain how to backup and restore the System Area Manager database 93 Backing Up the Database As the System Area Manager stores the System Details and events of the managed systems in its database we recommend that once a month you back up the database To perform the backup choose the Database Backup option from the Program Menu lt SyAM gt lt Utilities gt lt Database Backup gt lt Database Restore gt Enter the backup file name you wish to use example SyAM Backup Jan30 This will backup the data to the folder using the file name you entered SyAM javadb Database_Backups SyAM Backup Jan30 We recommend that you copy this folder to a location off of the system running the System Area Manager so in the event that the system drive fails you will be able to restore the System Area Manager backup 94 Restoring the Database In the event that you need to restore a Database backup for the System Area Manager system details and event log you can do this at any time To restore the database backup first copy the backup folder to the SyAM javdb Database_Backups folder then choose the Database Restore option from the Program Menu example SyAM javadb Database_Backups SyAM Backup Jan30 lt SyAM gt lt Utilitie
59. he log by clicking the lt clear gt button Note this action cannot be undone 45 IPMI Event Retrieval The IPMI Event Log provides administrators with the option of retrieving and viewing some or all events recorded for the server and sorting them by type To retrieve all of the events from the IPMI event log stored on the BMC click on the radio button next to All To retrieve a subset of events enter a beginning and ending Event ID The beginning Event ID value must be either 0 to retrieve from the beginning of the log or an actual Event ID number You will receive an error message if a non 0 Event ID cannot be found Then click on the Retrieve button he results will be displayed in the detail window at the bottom of the screen Event Log Filtering Options all Event ID Range 24 To Retrieve Events Generate CSV ID Timestamp Sensor Type Description Event Type 24 Dec 31 2004 Session Audit 0A Session Audit Asserted Discrete Sensor Type 6 38 06 AM Specific 44 Dec 31 2004 Session Audit 0A Session Audit Asserted Discrete Sensor Type 6 38 14 AM Specific 64 Dec 31 2004 Session Audit 0A Session Audit Asserted Discrete Sensor Type 6 39 06 AM Specific 84 Dec 31 2004 System Event 83 System Event Asserted Discrete Sensor Type 6 44 42 AM Specific Last updated via Retrieve Events Ari Jan O7 09 57 03 EST 2005 Figure 40 IPMI Event Log Retrieval The ID values assigned to
60. he new health state will be represented 67 Notification Settings Configuring email alerting Notification Settings Email Address admin syamsoftware com SMS Pager Address Network Message Machine Name SEONI system Area Manager 192 166 2001 3 Username username Sender s Email Address admin isyamsoftware com Sender s Email Password tt eee Mail Server mailserver syamsoftware com SNMP Trap Receiver KESERON Figure 56 Entering Notification Information Enter the destination email address the sender s email address and the mail server hostname or IP address Enter the user name and password if outgoing email is authenticated Click the Apply button to save changes Use the Test Notification button to send a test email and ensure your configuration is correct 68 Central Alert Matrix The Central Alert Matrix is accessed from the Drop down menu on the header bar It provides the ability to configure the appropriate notification options for events that are sent to this System Area Manager from all of the systems it is managing Notifications can be configured to be sent via email SMS Pager and can be assigned to administrator one or two for each type of event in addition to sending SNMP Traps Types of monitored events ofa Platform Event Traps PET s PET 1 0 formatted SNMP traps received are converted to plain text and alerted upon Hardware Events When a thre
61. hin the system Storage Provides physical storage device storage controller logical device information and health status for the storage devices and managed RAID controllers Software Provides information on OS services processes and installed applications Also provides remote and process management 27 Chapter 4 License Management This chapter describes how to process License Keys for continued use of System Area Manager after the evaluation period has expired and to increase in the number of systems the System Area Manager can manage 28 License Management System Area Manager provides the ability to manage up to 2000 systems from a single user interface The amount of systems that can be managed is controlled through a Client Access License CAL The software ships with a 15 day evaluation license that enables full System Area Manager capabilities to a limited number of systems Note If the evaluation period expires almost all of the System Area Manager functions will be disabled However you will still be able to access the License Management screen and enter the Client Access License number License Management E License Management Support Information Serial Number oooo0000 Support Activation Date Current License Contiguration Evaluation period expires on Tue Jan 27 16 09 50 EST 2009 System Type Current Count Current Limit Server 1 2 DesktonMotebook 1 10 Client Access
62. in the following information e Machine Name e Health State e IP Address e Operating System Version Service Pack e Location e Function e Asset Number Value Date Installed Owner e Machine Model Serial Number Inventory Number Manufacturer e Number of Logical CPU s and type e Total amount of Physical and Virtual Memory installed and number of Memory banks used e Number of Logical Disks and capacity available e RAID Controllers installed e Number of Installed Applications http 192 168 200 13 3930 Report Mozilla Firefox Machine Name CONMF ROOM System State Agent Stopped IP Address 1927 168 200 78 Operating System Microsoft Windows AP Professional OS Version 5 1 2600 OS Service Pack Service Pack 2 Location Office Function Conf roan Asset Number Asset Value 0 Asset Date Installed Owner Machine Model D955 6K_ Serial Number Inventory Number Manufacturer INTEL_ Number of Lagical CPUs Processor Model Intek Celeron CPU 2 53GHz Number of Memory Banks Used Physical Memory 512 MB Virtual Memory 2 00 GB Number of Logical Drives 2 Total Disk Capacity Available 62 01 GB Installed Applications 176 IP Address 192 168 200 135 Operating System Microsot Windows KP Professional OS Version 5 1 2600 OS Service Pack Service Pack 3 Location Office Function Nicks PC Asset Number Asset Value 0 Asset Date Installed Owner Machine Model D9258BC _ Serial Number Inventory Nu
63. king control of a managed systems local screen keyboard and mouse directly through the web browser from the System Area Manager Interface Removing a sensor from the System Alert matrix To remove a sensor it must be in a critical state then click on the X to permanently delete this sensor from the alert matrix Removing systems from System Area ManagerTree To remove a system from the System Area Manager Tree select the system and click on the X Reset period The frequency of notifications sent after the initial alert has been sent and if the sensor has not been corrected Restore Physical Sensor Thresholds This will reset to the original sensor threshold values when you click on this button Sample period Time that is used to take CPU and Memory utilization samples Sensor Status Change back to normal When a sensor returns back to within its operating threshold range SyAM Agent Non intrusive monitoring agent configured and managed by the SyAM System Area Manager SyAM System Area Manager Provides monitoring and communications with all managed agents SyAM System Client Non intrusive monitoring agent that can be browsed to directly or managed and configured from the SyAM System Area Manager 99 SyAM System Client Tree Browsing directly to a system running SyAM System Client SMS Pager 1 2 Primary and secondary administrator SMS Pager addresses SMTP address Mail system address example mail company c
64. ktops and Notebooks being managed individually by each system running the System Client SOftWAIE cccccsesccceseccseeeeceueeceeeeeceaeeseuseesueessueesseeseeeaensaes 9 Figure 2 Servers Desktops and Notebooks being managed centrally by a system running the System Area Manager SOPtWALPe ccccccecseeeeeeeeeeeeeeeaeeeeaeeeesaeeeeseeeesaeeeeaees 9 Figure 3 Windows Login SC ON irsnis cries erie 14 Foure A SUCCESSTU LOGOUT sessa uudecshoadenenaete a 15 Figure 5 SYAM System Area Manager User Interface Layout cccceeeeeeeneeeeeeeeees 17 Figure G Header Balise a a a E E a 17 Figure 7 Health State GCOlOIS si csossteesceseoec cnseeun ce lonees aans saan Seance eee saeeaceaeseteexcinnceaaa cnoerek 19 Figure 8 Adding Managed Systems using an IP Address range ccceeceeneeeeeeeeaeees 21 Figure 9 Status showing 2 systems added cee cceccccseeecceeeeceeeeeseeeeseeeeeseeeaeeaeeeaeeaeees 22 Figure 10 Removing a system from the Management Tree ccccseceeseeeeeeeeeeaeeeees 22 Figure 11 Systems Grouped by Location in IP Address Order shown with and without SU COI IN oartirase cree cea oan osnsptianattseeentneee a caecum communes amnaeapensence 24 Figure 12 Management Tree Filter By Group By and Sorting Options cceeee 25 Figure 13 Examples of the Filter By Option cccccsccccseeeceeeeeceseecessesseeeseeseesaesaeees 25 Figure 14 Management Tree Con
65. le DISCONNGCL ccccccccseeeceeeeeceeeeceeeeceuseeseeeesseeeseesaesaeees 37 FIGUES ZX AMT LOGIN TaD ni a E a aaia 38 Figure 30 Launching the AMT Consolle ccccsccccsececeeeeeceeeecseseeseeeeceaeeseeeseeseeseesaeees 38 Figure 31 Establish AMT CoOnnection ccccccceseeeeeeeeeeeeeeeeeeesaeeeseeeeeseeeeeeeeaeeaeeeeeaeees 39 Figure SZ AMT REMOte CONUO laisstst et ncn ten Sood uae ecco a eta dees 40 Figure 33 Serial Over LAN In Use showing BIOS Re configuration c ccceeeeeees 40 Figure 34 IDE R Configured to boot off CD ROM cccecccseceeseeeesaeeeeseeeeseeeeeaeeneees 41 Figure 35 IDE R In Use showing remote boot off CD ROM ccccecceseeeeeseeeeeeeeaeees 42 Figure 36 AMT System Defense Establish AMT Connection c cccceeeeeneeeeeeeeeneees 43 Figure 37 Download AMT POliCie s cccccccccseeeeeeeeeeeeeeeeseeeeeeeeseeeeseeeseeeeseeesaeeeaeeesaeees 43 Figure 38 AMT System Defense POliCies cccccscceceeeeceeeecseeeeseseecseeeseeeneeseesaesaeees 44 PIQUE O92 UPI HE VCE E OOs ea ia 45 Figure 40 IPMI Event Log Retrievall ccccccccssscceeceseseeseeeseseesseeseusesseeseasenseeseesaesaees 46 Figure 41 IPMI Over LAN Enter details for accessing the BMC ccccseeeeeseeeeeees 47 Figure 42 IPMI Over LAN Details applied cc cccccccccsecceeeeseeeceeeesaeesseeeeeeeeeeeeeeees 47 Figure 43 IPMI Over LAN
66. mation to be used for grouping the managed systems within the tree Location Office Function jorlestations Apply Status Addition in progress started on Thu Feb 14 16 32 00 EST 2008 attempting to add system 3 of 20 Figure 8 Adding Managed Systems using an IP Address range 21 Add Managed Systems Add Systems to be Managed You may add systems up to the maximums permitted by your license Select License Management for details on licensing IP Address Range From i92 168 200 40 To 192 168 200 60 Enter the information to be used for grouping the managed systems within the tree Location Function Workstations Status Completed on Thu Feb 14 16 32 35 EST 2006 2 systems were added Figure 9 Status showing 2 systems added Changing to which System Area Manager the system reports Remove the system from the first System Area Manager tree to stop the system from reporting Once this is done add the system to the second System Area Manager tree by following the instructions Add Managed System Removing Managed Systems If you wish to remove a managed system from the System Area Manager Tree e Click on the lt X gt next to the name of the system e You will be prompted to confirm the deletion of this system Filter By Group by Sorting i Click on the X next to the system you wish to remove E Subgroup g x DELL 6005C SER 10 10 200 7 LEH POE Seea a a ea Sales Workstation
67. mber Manufacturer INTEL Number of Lagical CPUs 2 Denrcoaccor Modal Intol RS Pontii An 4A COLL ones ed Done db Figure 51 Asset Summary Report 60 Operating System Summary Report The Operating System summary report will contain the following information Operating System OS Version OS Service Pack Total Deployed http 192 168 200 13 3930 Report Mozilla Firefox Operating System OS Version OS Service Pack Total Microsoft Windows P Professional 5 1 2600 Service Pack 3 Microsott Windows XP Professional 5 1 2600 Service Pack 2 1 bWicrosoftiFo Windows Ro Server 2003 Standard x64 Edition 5 2 3790 Semice Pack 1 1 Microsome Windows Vista Business 5 0 8001 Serice Pack 1 2008 Dec01 14 03 33 Figure 52 Operating System Summary Report 6l Power Audit Report The Power Audit report will summerize the following information Period for the report Total Hours in Period Number of Desktops and Number of Servers Total Hours On Total Hours Off Scheduled Off Unscheduled Off http 192 168 200 13 3930 Report Mozilla Firefox a Print f Ciose Window Power Audit Report 2008 Mov 24 14 04 to 2008 Dec 01 14 04 Desktops 2 Servers 0 Total Hours in Period 162 60 100 Total Hours n 141 64 ar 1 Total Hours Off 20 96 12 9 Scheduled Off 0 00 0 0 Unscheduled Off 20 96 12 9 2003 DecO7 14 04 00 Figure 53 Power Audit Report 62 Chapter 8 Configuring System and
68. move Programs gt 2 Highlight SyAM and select lt Remove gt You will be prompted to confirm this action 3 Following removal if SyAM software is to be reinstalled then a system restart is required 12 Chapter 2 Logging In This chapter provides details on logging into the SyAM User Interface Browsing to the SyAM Web Server Open a supported web browser on any system and access the SyAM user interface on any system with the System Area Manager installed Then enter http IPADDRESS or the MACHINENAME 3930 Example http 192 168 1 19 3930 Example http FILESEVER 3930 If you enabled SSL during installation you are required to type https instead of http Example httos IPADDRESS or https MACHINENAME 3930 This will bring you to the log in screen File Edit view Favorites Tools Help Q O A Alp kras 2 5 MS Address http 192 168 100 78 3930 Login z Eco Links orton antirus Q G snaatt te Be a internet Figure 3 Windows Login Screen 14 The SyAM web server does not maintain its own separate set of users and passwords It requests the operating system to log you in so uses the accounts that are already in place on your system To login you must satisfy the following conditions For Standalone systems not in a Windows Domain e The User name and Password must be valid on the system you are logging into e The User must have Administrator rights on the system
69. ng managed These events are recorded in the IPMI Event Log which is accessible through System Area Manager Each event is given a unique number and dated This information as well as a description of the event type sensor type affected and event alert type are recorded in the IPMI Event Log In addition the IPMI event log lists the version of the log the number of entries in the log the last time an entry was added the last time the log was cleared and the free space remaining for the log The log can be reviewed filtered by listing all events or by filtering by an event range The results can be displayed on the screen or exported to a file in a CSV format without clearing the log The IPMI Event Log allows administrators to retrieve and view all events occurring and reported by a specific server In order to access the IPMI Event Log the system must be IPMl enabled and running a valid version of Server System Client Fields included in this screen are e IPMI Version Number of entries in the log Last time an entry was made in the log Time of last log clear Free space Sy AM Server Monitor Central Microsoft Internet Explorer a loj x File Edit View Favorites Tools Help Pd Q sak Z z x E A o Search Se Favorites O S E 7 kal S rel 3 Address E http 192 168 100 112 3930 Lagin 5E Links x SyAM Software M T O T Remote Management SE7520JR2 192 168 100 112 Norton Antivirus
70. ng on a Linux Operating System Floppy Device Drive Idev fd0 CD Rom Device Drive dev hda 42 System Defense allows the System Area Manager to define and enforce network security policies After clicking on the AMT System Defense tab you will need to establish a connection with the AMT machine by clicking on the Establish AMT Connection button Remote Management XYZ TRAINING 10 10 200 87 Tr amt Configuration F7 AMT Remote Control i AMT System Defense AMT System Defense TEZ Figure 36 AMT System Defense Establish AMT Connection When you first access the system defense screen any policies that have been configured in the AMT Management Engine are presented F AMT Configuration 7 AMT Remote Control F AMT System Defense AMT System Defense There are currently no System Defense policies Download ANT Policies Figure 37 Download AMT Policies If the AMT Quarantine and the AMT Management Policies are not programmed into the AMT Management Engine you will be presented with a download button This will allow the AMT Policies to be configured in the AMT Management Engine The Screen will refresh automatically and then the two AMT Management Policies policies will appear on the screen 43 77 AMT Configuration 7 AMT Remote Control 7 AMT System Defense AMT System Defense Disabled Disabled Policy Name AMT Quarantine C ANMT Management 14 100 Enable Disable Last upda
71. nux aj X 192 168 100 75 NAPA2 a X 192 168 100 68 D101GGC 2 X 192 168 100 74 BIOSTAR U8668 X 192 168 100 69 TRAVELER had L H v New York aj X 192 168 100 112 SE7520JR2 v San Jose ajl X 192 168 100 79 945GCZ aj X 192 168 100 81 DELL2300 aj X 192 168 100 84 AP200 2 X 192 168 100 78 D945GTP X 192 168 100 77 NAPA1 ATI Display Driver Gateway Drivers and Applications Recovery Windows XP Hotfix KB867282 Windows XP Hotfix KB873333 Windows XP Hotfix KB873339 Security Update for Windows XP KB883939 Alinea VO Wiotfin ICDOOR DEN I Cg Add Managed Systems HEIE Microsoft Corporation Microsoft Corporation Microsoft Corporation Microsoft Corporation Microcoaft Cormoration Version 200501 27 090417 20050114 005213 20041117 092459 1 20060440 9O9F4 4 Processes 51 Image Name System Idle Process C System smss exe csrss exe winlogon exe Memory K 16 208 184 2396 3628 w Services 97 Description Alerter C Application Layer Gateway Service Application Management ASP NET State Service C Windows Audio Startup Type Status Disabled Stopped Manua Running Manual Manual Auto Stopped Stopped Running Stare Stop 4 fe Done Figure 71 Software Detail Tab _ internet Click to end a process Click to start stop a service To end a process chose the process by clicking on the ra
72. oamer 2 Temp 1 70 exceeded warning 05 00 2008 threshold 65 FriDec 05 I 29 08 15 51 GMT Operator Events 192 168 200 13 D925XBC Agent stopped 05 00 2008 Fri Dec 05 04 50 GMT 05 00 2008 Temperature 28 07 04 50 GMT Hardware Events 192 168 200 13 D925XBC Processor Zone 63 exceeded critical 05 00 2008 threshold 30 FriDec 05 z E 04 08 GMT 05 00 2008 Logical Drive OES 07 04 08 GMT Storage Events 192 168 200 13 D925XBC FA 66 exceeded warning threshold 50 05 00 2008 FriDec 05 3 n aa 04 08 GMT 05 00 2008 Logical Drive D 26 pli o Storage Events 192 168 200 13 D925XBC LCA 93 exceeded warning threshold 50 Fri Dec 05 S 43 06 GMT 05 00 2008 CPU Utilization C 25 06 43 06 GMT PSfovmance Utilization 492 168 200 143 D925XBC Total CPU 100 exceeded warning 05 00 2008 threshold 90 Fri Dec 05 M 23 05 14 19 GMT Operator Events 192 168 200 149 ROAMER 64 Agent stopped 05 00 2008 lt gt Figure 45 Viewing the HTML Event Log on screen Report Microsoft Internet Explorer provided by Comcast High Speeds lei x http 192 168 200 45 3930 syam ProcessList eventid 25arestype 256 He Bee Le a ST COT exe 3660 6 672 K iTunes exe 1220 EZ 81 868 K OUTLOOK EXE 2692 23 18 084 K cmd exe 2876 04 2 620 K svchost exe 1140 04 22 392 K GoogleDesktop exe 2540 02 4832K firefox exe 1292 00 70 608 K smaagent exe 3112 00 9 052K svchost exe 2344 00 4 400 K ZSTATUS EXE 2784 00 2 680 K skypePM exe 916 00 27 232K Skype exe 3680 00 50 016 K
73. olds Logical Sensors Alerts Intervals Description Email SMS DMC Network SNMP System Sample Reset Period Current Threshold Pager Message Trap Event Period Log gt Ml Network Adapters E E HE al E fal gt 3 Physical Disks Vv E E E E mE gt Logical Disks w E rT E E E m fe Z Hr 168 Hr gt fa CPU Utilization ol Vv FT KF FEF WF f4 Eoin 15 Min gt im Memory Utilization w E E E E E Ej 4 Z Min 15 Min s A EPA Example Notification Settings Email Address admin syamsoftware com admin company com SMS Pager Address Network Message Machine TEOR 192 168 1 1 Name DMC System L _192 168 200 13 192 168 1 1 Username usernam Username Sender s Email Address admin syamsoftware com Local Admin company com Sender s Email Password gt J esssssss Mail Server mailserver syamsoftware com smtp company com SNMP Trap Receiver snmp company com RESERO Last updated via Apply Tue Feb 14 15 50 43 EST 2006 Figure 54 System Alert Matrix 64 Monitored Sensor Types Physical Sensors Security If when the system chassis is opened the intrusion will trigger a sensor alert provided that the connected board BIOS support this information reporting Fans Monitored for rotational speed provided the fan is connected to a board BIOS that supports the information reporting Voltages Monitored for the functionality that the connected board BIOS supports Temperature Monitored for the
74. om or 192 168 1 100 SNMP Traps Notification from a System Client or System Area Manager to an enterprise framework server Requires System Area Management SyAM MIB to be installed on enterprise framework server Software Detail Screen Information on the processes services and applications installed Storage Detail Screen Information on physical and logical disks controllers and removable devices Storage Event Logical disk has reached its utilization threshold Loss of logical disk or Loss of Physical disk System Absent When the System Area Manager is no longer able to communicate with a managed system it is reported as being absent unless it was correctly shutdown System Alert Matrix Interface to configure sensor thresholds and notification options System Alert Notification Settings Notification and configuration details for the System Alert matrix System Detail Screen Information on the system s configuration BIOS operating system location memory CPU etc Upper Threshold The highest threshold to be alerted upon if exceeded User name and Password for outgoing Authentication Enter the administrator user name and password if the outgoing email system requires authentication Wake on LAN Power up a WOL enabled managed system Warning Level The level of the threshold that is operating between the normal and critical thresholds 100 Welcome Displays the Revision and contact details for
75. ontroller screen is divided into 4 parts RAID Controller Details Displays the controller model firmware version Cache if present Number of Bus ID BIOS Version BBU Presence and Max Devices per Buses RAID Set Details Displays the current RAID sets configured on this controller including their description RAID Set and Status Normal Init Rebuild Degraded Failed A RAID Set also called a RAID Array appears to the operating system as a physical disk Physical Drives Displays the physical drives connected to the RAID controller including their location on the BUS ID Status Capacity Vendor and Model Physical drives in use by a RAID controller are typically not visible to the operating system Available Arrays Displays the physical arrays defined by the RAID controller A physical array is a grouping of drives on which RAID Sets are created The display includes the RAID levels and capacities available for creating additional RAID sets RAID Controller Details SE7230NH1 E 192 168 100 106 RAID Controller RAID Controller Details RAID Controller Model 9500S 4LP Controller ID 0 Firmware version FE9X 2 04 00 005 BIOS version BE9X 2 03 01 047 Controller Cache Memory BBU Presence Normal Number of Buses 4 Max Device per bus 1 E RAID Set Details Capacity Drives in B Caching Stripe Size MB RAID set Co Degraded RAID 1 74 50 GB 2 Disabled 0 Physical Drives Choose
76. ors to power up a WOL enabled managed system In order for Wake on LAN to function properly the administrator must have enabled this capability within the managed system s BIOS To wake a system the system must be in the Shutdown health state e The IP address and MAC address of the system is automatically populated by the System Area Manager e Click the lt wake system gt button to wake the system remotely The administrator can change the MAC Address and IP Address of the network connection to be notified with the WOL command Use this when the managed system is reporting to the System Area Manager on the non WOL enabled network adapter Note that System Area Manager will need to be able to access the WOL enabled Network adapter for this function to work Z Sy AM Server Monitor Central Microsoft Internet Explorer loj x File Edit View Favorites Tools Help d Y C i a X k Y 3 Qe z x E A Pa Search Te Favorites Ol S7 Kea a fa rel 8 Address E http 192 168 100 112 3930 Login Go Links gt Norton Antivirus QQ Sneatt Si SyAM Software oT et SS Remote Management D101GGC 192 168 100 68 Group by F F System State Sorting IP Address v I Subgroup Shutdown Restart Boston Current system state Shutdown a X 192 168 100 71 OPTIPLEX 170L SHULD WT RESTATE gj X 192 168 100 72 linux gj X 192 162 100 75 NAPA2 X 192 168 100 68 D101GGC Wake on LAN TRE EI BX 192 168 100
77. osoft Office Microsoft Corporation r suites Ad Aware 71 0 10 Lavasoft 2 Adobe Acrobat 5 0 5 1 Adobe Systems Inc Adobe AIR 1 0 4990 Adobe Systems Inc 3 Adobe Bridge 1 0 001 000 004 Adobe Systems 1 Adobe ExtendScript Toolkit 2 2 0 2 Adobe Systems Incorporated Adobe Flash Player 10 Activex 10 0 12 36 Adobe Systems Incorporated 1 Adobe Flash Player 10 Plugin 10 0 12 36 Adobe Systems Incorporated 2 Adobe Flash Player 9 Activex G 0 124 0 Adobe Systems Adobe Flash Player Activex 4 0 124 0 Adobe Systems Incorporated 2 Adobe Flash Player Plugin G 0 124 0 Adobe Systems Incorporated Adobe Illustrator 9 0 4 0 Adobe Systems Inc 2 Adobe Photoshop CS3 10 0 Adobe Systems Incorporated 2 Adobe Reader 8 6 0 0 Adobe Systems Incorporated Adobe Reader 6 1 2 5 1 2 Adobe Systems Incorporated 2 Adobe Reader 8 1 2 Security Update 1 r KB4037 42 Adobe SVG Viewer 1 0 Adobe Systems Inc 1 AFPL Ghostscript 8 53 1 AlRHellovorld w LIMER G YT Apple Mobile Device Support 2 1 27 Apple Int 2 Apple Software Update 2 1 1 116 Apple Int 2 Application Installer 4 00 81 3 400 613 Hewlet Packard Company ATI Catalyst Install Manager 3 0 616 0 ATI Technologies Inc 1 ATI Uninstaller ATI Technologies Inc AVG Free 6 0 2 AviSynth 2 5 1 Bonjour 1 0 105 Apple Int 2 Contact Manager for Outlook 2007 307410 Microsoft Corporation 1 Call of Duty cec Branding 1 00 0000 ATI 1 Done Z Figure 49 Application Summary Report 56 Asset Detailed Report
78. our MOM documentation on how to load 3rd party Management Packs into the MOM server and how to configure the MOM agent The MOM Management Pack file is installed in lt InstalledDirectory gt system_monitor syam akm 71 Chapter 9 Accessing System Information This chapter provides instruction on how to access a managed system to obtain detailed information from each of the the sections tabs de System Detail Tab The System Tab displays detailed information on the system s configuration including BIOS vendor information operating system location machine name function memory and CPU utilization etc Administrators can choose to enter additional system information by filling in the fields at the top of the screen The system s power management policies can be viewed and re configured remotely by clicking on the Power Management button 6 SyAM Server Monitor Central Microsoft Internet Explorer Ele Edt Yew Favorites Took Heb Om O DAO Pao ym S 2B Address hitp 192 168 100 112 3930 Login SyAM Software System Details System Information Machine Name SE7S20UR2 User Domain Workgroup yorRKOROUP Manufacturer rte Machine Model SJR2A084 Operating System Microsoft R WindowsR Server 2003 boo X TRAVELER 192 168 100 69 Standard Edition AAR e OS Version 523790 Board BIOS Manufacturer tel Model SE7520R230 Serial Number BZ R44500193 Device D 20 Rev 01 FW Rev 00 4
79. pping a Service Microsoft Internet Explorer A Please confirm you wish to execute the Stop operation on Messenger Cancel Figure 77 Confirm to Stop the Service 87 Chapter 10 Configuring Platform Event Trap Support This chapter provides instruction on how to configure the system running the System Area Manager Server software to receive Platform Event Traps 88 Platform Event Traps System Area Manager is able to receive SNMP alerts in the Platform Event Trap Format PETs The Baseboard Management Controller BMC that performs the IPMI management is able to issue SNMP traps when a physical sensor event occurs The SNMP Trap is formatted to a Platform Event Trap PET standard System Area Manager is able to capture these PET s and notify the central administrators via a chosen notification method designated in the Central Alert Matrix System Area Manager converts the SNMP trap information into a simple description of the event providing the administrator with information to identify which server sent the event as well as the type and severity of the event In addition to being notified about the PET System Area Manager stores the complete SNMP Trap information within its Event Log for later review From SystemAreaManager 8GM com mailto System Area Manager 8GM com Sent Sunday December 28 2003 3 44 PM To John Doe company com Subject System Area Manager Alert Voltage Over Max Threshold Aler
80. quickly identify trends across system events 49 Central Event Logging All systems being managed by System Area Manager are present in the Management Tree have their events automatically recorded in the System Area Manager Event Log Each event is dated and lists the location of the event by system name IP address and category storage network hardware etc Event Filtering Below the Event Log screen is where you set the information to filter the event log by Event Log ES Event Log Sorting List events for a Date bd Group Single System I JIC Group Filtering Event time range Last 24 hours From Yyyy gm To YYYY Filter 1 All events Enable Filter 2 Filter 2 meet the following DO NOT meet the following Se ee Figure 44 Event Log Filtering Options Choose the Sorting e Date e Event Type e Host Name e IP Address Group or Single System IP Address Time Range e Last 24 Hours e Last 7 Days e Last 30 days e All Or choose a Date Range From To 50 Next you can choose from Filter 1 e All Events Asset Monitoring Events Hardware Events Logical Disk Utilization Events Network Events Operator Events Performance Utilization Events Platform event Traps Storage Events System Absent Events You can then set a second filter by clicking the Enable Filter 2 Check box This filter can be set to meet the following criteria o
81. r DO NOT meet the Criteria Asset Number Board Model Function Health Installed Applications Location Logical Free Disk Space Machine Model Operating System Owner Physical Disks Once you have set you filter options you can either generate the results to screen by pressing the Generate HTML button or export them to XML by pressing the Generate XML button 51 Viewing Events Once you press the Generate HTML button a new page is opened showing the events within your filtered criteria 10 Events are shown per page and you can go to the Next page or Back a page by pressing the arrows at the bottom of the page If a Performance Utilization Event has occurred you can click on the event type to open up the processes snap shot This will be in Memory order for a Physical or Virtual Memory Utilization event or CPU order for a CPU Utilization event Event Log E Event Log H Event Date Event Type IP Address Machine Name Description Number FriDec 05 16 45 52 GMT System Absent 192 168 100 24 SUNFIRE X2200 45 52 GMT 05 00 2008 Is unreachable 05 00 2008 FriDec 05 59 38 GMT 05 00 2008 Temperature M 33 14 59 38 GMT Hardware Events 192 168 100 24 SUNFIRE X2200 CPU 0 Temp 49 exceeded warning 05 00 2008 threshold 45 m feet ore ea peas y 25 12 GMT 05 00 2008 Temperature 32 kpe ihe Tan Eo a SeLas Temp 1 62 within normal threshold FriDec 05 23 30 GMT 05 00 2008 Temperature 7 31 14 23 30 GMT Hardware Events 192 168 200 222 R
82. s Choose the RAID level from the drop down box Only RAID levels supported for the particular set of drives in the Physical Array will be presented The maximum capacity available for the selected RAID level is calculated and displayed You may enter a lower capacity to be used for this RAID Set Physical Drives Choose the physical drive s to create an Array or add as Spare IDO Free Array 0 74 56 GB SAMSUNG SP0812C ID 1 Free Array 0 37 27 GB WDC WwD400JD 00HKAO ID 2 Free Array 0 37 27 GB G lt Create Array Add Global Spare Remove Global Spare Available Arrays Caching Disabled Create RAID Set Delete Array Figure 67 Available Array Configuring the RAID Set Next choose the Caching policy and stripe size from the drop down boxes Click the Create RAID Set button to create the RAID Set The system will now process your configuration and will create the RAID Set If for any reason the create operation fails a message will be displayed at the top of the screen explaining the cause for failure The new RAID Set will now appear under the RAID Set Details 10 If you created a Physical Array in Step 3 and decided not to create a RAID Set on it you may dismiss it by selecting it and clicking the Delete Array button You cannot delete Physical Arrays that have RAID Sets created on them 83 w RAID Controller RAID Controller Details RAID Controll
83. s gt lt Database Backup gt lt Database Restore gt Enter the backup name you wish to restore example SyAM Backup Jan30 Restoring the database will restore the Management Tree System Details and Events in the Event log to the stage the backup was made In the event system clients that were reporting to the System Area Manager at the time the backup was made but are no longer reporting to the System Area Manager they will be restored but will appear grey Unknown in the tree Click on the X next to their name to remove them from the management tree 95 Chapter 12 Contact Details amp Glossary This chapter contains technical support contact information as well as a glossary 96 Contact Details Contact roduct support syamsoftware com Web www syamsoftware com Support Information http www syamsoftware com Product Information http www syamsoftware com Glossary Adding a sensor to the alert matrix Sensors are automatically monitored they have their sensor category default notifications applied to them Asset monitoring event Discrepancy in the systems physical and software inventory Central Alert Matrix Administrators use this screen to define the notifications for all of the managed systems Central Alert Notification Settings Notification and configuration details for the Central Alert matrix Central Management Tree Displays in a tree format all of the managed systems Changing Central Management
84. set by your license key Once a system is added it will automatically unlock the System Client software running on that system which will now send event messages to the System Area Manager software To add a system or discover systems to be added to the System Area Manager choose Add Managed Systems from the Drop down menu on the header bar 1 Enter the IP Addresses in the From and To fields To add a single system enter the same IP address in the From and To fields To discover systems across a network address range enter the lower IP Address in the From field and the higher IP address in the To field It is recommended to keep the IP address range dense The longest wait times occur when trying to sample IP addresses that are not in use 2 Enter the Location and Function that is to be applied to the discovered systems These values are used in grouping and sorting of the tree 3 Press the Apply button 4 You will now see a status of the addition scan saying how many systems have been scanned out of the total to be scanned 5 You can cancel the scanning by pressing the Cancel button 6 Once discovery has been completed the Status will show the amount of systems successfully added r Add Managed Systems Add Systems to be Managed You may add systems up to the maximums permitted by your license Select License Management for detail on licensing IP Address Range Fromi jo2 i568 290 40 To 197 168 700 60 Enter the infor
85. shold is exceeded by a physical component within the system Hardware Events include physical chassis security fan speed variation chassis temperature fluctuation voltage fluctuation or power redundancy loss Network Events Network connectivity is lost due to an adapter failure p Storage Events A logical disk has reached its utilization threshold a logical or physical disk is lost removed or not functioning or a removable disk has remained present on the system for an extended period of time and may cause boot up issues Performance Utilization Events CPU or memory utilization threshold has been exceeded BEEG H Asset Monitoring Events Server System Client records an inventory of the system components being monitored i e CPUs Memory Disks Software applications installed or removed etc and compares it each time the system is booted Any discrepancy in the information when the agent is started is reported as an asset monitoring event System Absent Events When the System Area Manager is no longer able to communicate with a managed system it is reported as being absent unless it was correctly shutdown 69 Alerts System Area Manager W Central Alert Matrix Event Category Email 1 SMS Pager 1 Email 2 SMS Pager 2 SNMP Trap aff Platform Event Traps M 0 a Click to choose notification method J Hardware Events w E E C C S Net
86. stalled Owner Machine Model Serial Number Inventory Number Manufacturer Board Number of Lagical CPUs Processor Model Manufacturer Clock Speed Model Manufacturer Serial Number BIOS Manufacturer BIOS Release Date SMBIOS Rev Maximum Supported Memory Memory Slots Sensor Devices Display Adapter Model NVIDIA GeForce 6200 TurboCacherT Monitor Name LOO4000 Memory Location J6H1 192 168 200 78 WORKGROUP Microsot Windows FP Professional 5 1 2600 Semice Pack 2 Office Cont room 0 DSS 5ABK_ INTEL_ 1 Intel R CeleronfRi CPU 2 43GHz Genuinelntel 2533 DS5SKRE Intel Corporation AGRE 54106199 Intel Corp 20060427 000000 000000 000 2 3 4 00 GB 4 EMCbhD1O3 Memory 256 Monitor Serial Number SYOOO2257A Size MB Label 512 MB CHAM A Dihi i 0 Tanti Te Lien Done db 58 Asset List Report The Asset list report will contain the following information Machine Name IP Address Operating System Location http 192 168 200 1 3 3930 Report Mozilla Firefox Machine Name IP Address Operating S CORMF ROOM 192 166 200 786 Microsoft Windows lt P Professional Office D92548 192 168 200 13 Microsoft Windows XP Professional Office HPCPRO 197 166 200 535 Microsot Windows Vista Business Office SUNFIRE 3200 19216810024 oo Windows R Server 2003 Standard x64 Lah 2005 Dec O01 14 03 06 Figure 50 Asset List Report 59 Asset Summary Report The Asset summary report will conta
87. structions Windows 1 Either load the SyAM Software CD and from the menu choose the product version you wish to install or double click the downloaded SyAM executable Then just follow the Install Wizard instructions 2 Choose the language of the user interface 3 Choose the destination folder This can not contain any spaces in the name 4 Do not change the RMI port default value of 10999 unless you know that port number is already in use 5 To enable security through 128 bit data encryption from the SyAM Server Web Server to the browser choose the SSL option default No 6 After the installation has finished the SyAM services will start and dynamically discover and configure your system s monitoring environment Firewall Security The following ports must be opened if you are using a firewall on your Linux system They are automatically opened on Windows 2003 and XP Pro systems during the installation 3894 Used for Agent management service 3895 Used for Central management service 3930 Used for Web server service 5800 Used for Remote Console access from System Area Manager 5900 Used for Remote Console access from System Area Manager 58900 AMT SOL Session 1 58901 AMT SOL Session 2 58902 AMT SOL Session 3 11 Uninstalling SyAM Windows To remove the SyAM software from the windows system 1 On the start menu select lt Settings gt lt Control Panel gt lt Add Re
88. system view System Area Manager software provides a unified view of all of your systems and also provides more comprehensive features The System Client management products are Server System Client Desktop System Client Notebook System Client The Central Management product is System Area Manager This user manual describes the System Area Manager software The following sections will describe the product functionality of the System Area Manager software itself and also explain how managing other systems via a System Area Manager unlocks features in those systems SyAM Software Modules System Area Manager software contains two products System Area Manager Server This software provides the ability to manage Servers Desktops and Notebook platforms running the System Client Software System Area Manager Desktop This software provides the ability to manage Desktops and Notebook platforms running the System Client Software These products can be installed on any Intel architecture x86 x64 platform running one of the supported operating systems Compatibility System Area System Area Operating System Manager Manager Server Desktop Windows 2008 Server E Windows 2003 Server E Windows Vista Business Hi a Windows XP Professional 2 a System Requirements 1GB Disk space 2GB Memory Browser Requirements Internet Explorer 6 Service Pack 1 Mozilla Firefox V2 0
89. t from 192 168 200 199 at Sun Dec 28 Figure 78 Example of a PET email alert A Event Log Event Log Date Event Type IP Address Machine Name Tue Jan 13 04 33 49 EST 1970 Platform Event Traps 192 168 200 199 Tue Jan 13 04 33 48 EST 1970 Platform Event Traps 192 168 200 199 Tue Jan 13 04 33 48 EST 1970 Platform Event Traps 192 158 200 199 Tue Jan 13 04 33 47 EST 1970 Platform Event Traps 192 168 200 199 Tue Jan 13 04 33 47 EST 1970 Platform Event Traps 192 168 200 199 Tue Jan 13 04 33 46 EST 1970 Platform Event Traps 192 158 200 199 Tue Jan 13 04 33 45 EST 1970 Platform Event Traps 192 168 200 199 Tue Jan 13 04 32 33 EST 1970 Platform Event Traps 192 168 200 199 Tue Jan 13 04 32 33 EST 1970 Platform Event Traps 192 168 200 199 Serer Reboot Alert from 192 166 200 199 at Tue Dec 2311 38 47 EST 2003 Figure 79 Example of PET information in the Event Log 89 PET Sensor Types Supported Temperature Voltage Current Fan Physical Security Platform Security Processor Power Supply Power Unit Cooling Devices Memory Boot Error OS Critical Stop Note If the PET received is not recognized the administrator will be notified that an unidentified PET has been received and the Trap detail will be stored in the event log For more information on PET 1 0 specification please refer to the DMTF Website Configuring System Area Manager to Receive Platform Event Traps In order for System Area Manager to recei
90. ted via Establish AMT Connection Thu Dec 11 16 12 08 PST 2008 Figure 38 AMT System Defense Policies Initially the three buttons enable disable and delete are not available Once you select a Policy the Enable and Delete buttons become available This allows you to enable a policy or remove the policy from the AMT Management Engine Once a policy is enabled its status changes to active so you can see which policy is currently active Only one policy may be enabled at a time When the currently active Policy is selected the Disable and Delete buttons become available This allow the policy to be disabled or removed from the AMT Management Engine The AMT Quarantine policy causes the Intel AMT device to block all packets to from the operating system running on the client So the administrator would have to go to the system to troubleshoot or repair the system The AMT Management policy causes the Intel AMT device to block all packets to from the operating system running on the client except those sent to and from SyAM s management components This allows the Administrator to access the Intel AMT client system using System Client remote console capability while the operating system is running in order to inspect or repair the system but without providing general access to from the system 44 IPMI Event Log Server System Client can monitor physical events occurring on IPMl enabled servers that are bei
91. there is only a single set of alerting methods available Sample Period CPU and Memory Utilization are gathered several times over a period of time so that transient spikes are not reported This time period is configurable by the administrator and is known as the sample period The pre set sample period options are from 4 8 minutes If 80 of the gathered readings exceed the threshold a transition to warning state occurs The sample period for an instance of Logical Disk that is a removable device floppy or CD ROM drive is similar to that of other sensors A set of four readings is gathered during the sample period If the device floppy disk or CD is present through all of them a transition to warning state occurs Reset Period When a logical sensor transitions to a warning health state an event is raised and alerts are sent according to the Warning Alerts settings The reset period is the amount of time during which no additional alerts will be issued after the initial alert Removing a Sensor Instance From the System Alert Matrix When a sensor instance such as a specific logical or physical disk has been removed from the system or has otherwise entered a critical state it is displayed in red and an X appears next to it Click on the X to permanently delete this sensor instance from the alert matrix Only do this if the instance is not being replaced Once the sensor has been replaced it will automatically be monitored and t
92. tracted GroupS cccceccccseeeeseeeeeeeeeeeeeeeeaeeeeeeneees 26 Figures 15 Management Tree Expanded Group with contracted Systems 26 Figure 16 Management Tree Fully expanded Group and Systems cccseeeeeseeees 2 Figure 17 License Management Screen Within Evaluation Period 0 00eee 29 Figure 18 License Management Screen Entering the Client Access License CAL 30 Figure 19 License Management Screen With Purchased Client Access License for 20 Desktop Notebook and 5 ServetlS ccccccccseceseeeceeeeceeeceeceseeeeseeeceeeeseeeseueeseeeeseeseeeesaeees 30 Figure 20 Remote Management OptiOn ccccccececceeceeseeeeseeeeseeseeseeeeseeeeeeseeaeeeeeneees 32 Figure 21 System Status and Wake on LAN Capabilities ccccecceceseeeeeeeeeeeeneees 32 Figure 22 Wake Oni LAN WOL scien chs cheasisieiecmwis cen bene a a mee edapadnwengectves 33 Figure 23 Remote Console Enabled and RUNNING c cccceseeeceeeeeaeeneeeeeeaeeseeeeeneees 34 Figure 24 Remote Console Logins nin iaa a aiaa ak 35 Figure 25 Remote Console Managing a remote SyStemM ccccecceceeeeeeeeeeeeseeeeeeneees 35 Figure 26 Remote Console File Transfer ccccccsscccseeeceeeeeceeeeceueeneeceeeeseeeeseesesaeees 36 Figure 27 Remote Console ClipbOard cccccccceeececeeeecaeeeeeeeeeseeeeeaeeseeeeeeneeseeeeeaeees 37 Figure 28 Remote Conso
93. ve and process PETS the system must have its SNMP service properties changed to include the community name Public and that no other SNMP Trap service is running including the SNMP Trap Service that is automatically installed with the Windows SNMP Option To configure the SNMP Service Properties 1 Open Computer Management 2 Under Services and Applications select SNMP oO Computer Management i 10 x Sa Performance Logs and Alerts Configures Manual LocalSystem Computer Management Local Sa Plug and Play Manages d Started Automatic LocalSystem i System Tools a Event Viewer Sa Print Spooler Loads files Started Automatic LocalSystem System Information Sa Protected Storage Provides pr Started Automatic LocalSystem el Performance Logs and Alerts Saos RSYP Provides n Manual LocalSystem Shared Folders Remote Access Auto Connection M Creates a Manual LocalSystem 3 Device Manager 84 Remote Access Connection Manager Createsa Started Manual LocalSystem E a Local Users and Groups Sa Remote Procedure Call RPC Provides th Started Automatic LocalSystem CI storage Sa Remote Procedure Call RPC Locator Manages t Manual LocalSystem Disk Management Remote Registry Service Allows rem Started Automatic LocalSystem B Diskeeper Ika Sa Removable Storage Manages r Started Automatic LocalSystem BS g sia Drives Sa Routing and Remote
94. whether you are using System Area Manager Server or Desktop All of the systems being managed are represented in the tree on the left hand side Detailed information about a specific system being accessed in presented on the main right hand side e SyAM Server Monitor Central Microsoft Internet Explorer File Edit View Favorites Tools Help ay Q O e A GD Psa Ye rates O Z SE B DS Address E http 208 65 174 77 3930 Login z g o Links Norton Antivirus amp srat cay SyAM Software BEEE acd Managed Systems EA System Details D945GTP 10 10 200 78 Filter By Group by E system Software Sorting System Details M Subgroup System Information Machine Name D945GTP Asset Number 201144 Y Demo User Asset Date X GA 8I100MK 10 10 200 8 Installed 310 2006 2a 34 a Domain Workgroup DEMONET Asset Value EA se Manufacturer INTEL_ Owner Thickingl Machine Model D945GTP_ Location Boston g a 3 me rota m Operating System Microsoft R Windows R XP Professional Function PPPE nE kae x64 Edition OS ersion 5 23790 Agent Version bi ts 427 3100 2270 Open a X D945GTP 10 10 200 78 a ABSYeas Manufacturer Intel Corporation Manufacturer Intel Corp Model D945GTP Revision Default System BIOS Serial Number BQTP52504250 Release Date 200
95. work Events M iv O Storage Events z C IV Performance a Utilization Events M E 0 0 a53 Asset Monitorin Events M M 3 2 System Absent Vv Vv O iv Example Email Address 1 for Alerts syamsoftware com admin company com SMS Pager Address 1 for Alerts cell admini syamsoftware com Email Address 2 for Alerts syamsoftware com admin2 company com SMS Pager Address 2 for Alerts cell admin2 syamsoftware com Username Username Sender s Email Address Central Admin company com Sender s Email Password Mail Server mitp company com SNMP Trap Receiver Se Sc a Enter administrator contact information SMC as the sender Figure 57 Central Alert Matrix information and email server information 70 Integration into Enterprise Frameworks System Area Management SyAM MIB The SyAM MIB must be installed into the Enterprise Framework server before it can decipher traps sent from a managed system Please consult your Enterprise Framework application on how to install a 3 party MIB The MIB file is installed in lt Installed Directory gt system_monitor syam mib System Area Management SyAM Integration into Microsoft Operations Manager MOM The SyAM Management Pack for Microsoft Operations Manager must be loaded into the MOM server before it can decipher Windows events written by SyAM Management Agents Also the MOM agent must be configured on each managed system to forward events to the MOM server Please consult y

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