SUBJECT: REPAIR RETURN AUTHORISATION (RMA) (eg.) 2222
Contents
1. Wty OVA INSTRUMENTS iscan IHE A STEP AHEAD IN DIGITAL TELEVISION Company name Installer End user Via Parini 2 25019 SIRMIONE BS ITALY RO VE R Technical Assistance Address Tel 39 030 9198 299 Fax 39 030 9906894 E mail wecare roverinstruments com SUBJECT REPAIR RETURN AUTHORISATION RMA Pages 2 including this one Dear Mr Company name Installer End user Our Service Dept is doing all efforts to solve any problem with a simple telephone call Unforturnately this time it was not possible we have tried with your help but despite our common efforts we came to the conclusion that the best solution is to check your meter in our facilities We will take care of your meter model eg ST 4 whit serial number eg 12345 immediately after having received it and we will do our best to return it repaired in the shortest time possible Your meter will not be simply repaired it will be tested and calibrated to be sure that it is fully compliant to its technical specifications Furthermore we will upgrade the software of your meter with the most updated software version Th d igned t RMA is chia eg 2222 ININ UT AL Please take note of this code and keep it since it will allow you to identify your call immediately Please print the two pages of this document and keep the first page for your reference Use the second page as shipment address and attach it on the package This operation is fu2. ndamental for a fast handling of your repair since the bar code printed on this page enables us to identify promptly your meter and to send it immediately to our repair laboratory Without this bar code we won t be able to handle the repair and your shipment could be rejected because not recognizable Please also attach a copy of the fault identification form filled see the last page of the relevant user manual clearly indicating the fault description We suggest you to package your meter very carefully and to send it to Rover with all its accessories Please send also a copy your meter buying invoice receipt since this will allow us to evaluate if the meter is under warranty or not In case the product is out of warranty you will receive our Details for Repair Costs We will prepare a Quotation for Repair Costs before completing the repair if the costs will be higher than 200 Euro and we will wait for your confirmation before completing the repair IMPORTANT NOTICE We would like to inform you that if no fault is found on the meter you send for service all freight costs to Rover and return will be charged even if the meter is under warranty Shipping of the meter Ship the meter carriage paid through your forwarding agent If the product is NOT under warranty the shipping return costs will be invoiced together with the repair costs Vice versa if the product is under warranty Rover will pay for the return of the goods Please don
3. t send equipments to Rover only for the installation of optional boards please note that this operation can be carried out by the customer preventing the meter from returning to Rover In this case all transport costs will be at your charge even when the meter is still under warranty Issuing of shipping documents 1 Please return the equipment with an invoice to Ro Ve R Laboratories Spa Via Parini 2 25019 Sirmione BS Italy 2 Cut the the upper section WITH THE BAR CODE of the next page and attach it on the parcel as shipping address 3 Please clearly indicate in your invoice that this is a RETURN FOR REPAIR and your RMA code 4 In case you are going to send more than one meter please indicate in your invoice the total of all meter values only for customs purposes Always at your disposal ROVER Service Staff Shipper Company name Installer End user Address City Country Messrs RO VE R LABORATORIES SPA via Parini 2 25019 SIRMIONE Italy SERVICE CALL REFERENCE No e g 2222 DATED e g 01 01 01 CUT ALONG THIS LINE AND ATTACH THIS PAGE SECTION WITH THE BAR CODE ON THE PACKAGE PRODUCT PART NUMBER example ST 4 PRODUCT DESCRIPTION Discovery Sat amp TV analyzer COFDM QPSK amp MPEG SERIAL NUMBER example 12345 CALL NUMBER example 2222 FAULT DESCRIPTION Please keep this label and refer to your CALL NUMBER when asking for information about the status of your repair
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