ezereach user manual - system2success.co.uk
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1. If you are not completely satisfied with your recording press and start again Recording your name tag mailbox greeting 1 Dial your EzeReach mailbox number 2 While the greeting is playing press the key on your telephone keypad 3 Enter your security PIN when prompted This takes you to the mailbox menu 4 Press on your telephone keypad 5 Press to record a new nametag Start recording your nametag after the tone When you have finished recording press D 6 Press to listen to your new greeting 7 Ifyou are happy with your recording press c The system will then say Your new name tag will be used 8 Ifyou are not completely satisfied with your recording press and start again Retrieving messages The following functions are available whilst retrieving your messages lt gt Repeat message GB Move to next message B Reply to message CD Delete message GB Forward message to another mailbox Message details CZ Pause Hold e Rewind message last 10 seconds CD More options All messages over 30 days old will automatically be deleted Any messages you wish to retain for longer than 30 days will need to be saved onto your computer To retrieve your messages messages are played in order of receipt i e oldest message first Dial your EzeReach mailbox number 2 While the greeting is playing press the E gt key on your telephone keypad 3 Enter your security PIN when p2. R Enter your 4 digit security PIN Press Login and you will be taken to your mailbox messages screen From this page you will be taken back to the main page From this page you can see messages past and present You can also download messages to play on your computer messages This will list all callers who have rung your voicemail but not left any message This page shows your own voicemail groups You can have up to 99 different voicemail groups group ownership This page shows the voicemail groups of which you are a member To join additional groups contact the group owner group membership From this page you can change the way your messages are played on the telephone preferences From this page you can maintain scheduled messaging your schedules This will log you out of the system m lt From this page below you can see messages past and present You can also download messages to play on your computer Mailbox Messages ae Here you can view and download the messages you currently have in your mailbox Messages you no longer need can be deleted and group ownership will be removed from you deleted items folder on a regular basis group membership Unread Messages Unread ry scheduled messaging logout Upload New Message preferences lt Previous 1 Next gt Any received messages 2011 06 26 10 45 22 ADELEDEZASO Full Team Unread BO 2011 06 26 08 58 1
3. Missed Calls messages i z 1 j 8 Here you can view calls to your mailbox which didn t leave a message missed calls By default these are marked as new but you can mark them as old once you ve viewed them group ownership group membership New Missed Calls preferences New 3 scheduled messaging logout Select Unselect AII Mark Selected Calls As New go preferences Telephone options This page shows the voicemail groups of which you are a member To join additional groups contact the group owner group membership This is used to create and maintain the list of groups to which you wish to send messages You can have up to 99 groups with unlimited amount of members in group ownership NOTE Preferences Tick Start In Mailbox and you will have the mailbox menu played to you when first access your mailbox Remove the tick and your new messages will be played immediately when you access your mailbox Tick Play Message Details and you will hear the name tag or caller number before each message p Mailbox Preferences PIN 1234 Start In Mailbox M Play Message Details M Forward Calls LJ Forwarding Number Personal Details Email Address lloyd brown kleeneze Message Alerts Frequency Disabled gt Message Alert Mode Standard submit Start In Mailbox Tick the box and you will get the mailbox options played each time you call your mailbox number on you
4. CONTENTS Bee Ssaki OO FG oO ASA 1 Message forwarding isscscacesscsscessosstenstsaaanetasshedesaucmenteceducmecescsstcnsies 3 FEAUIES E ee E TE TE E E T 1 Accessing your EzeReach account UCL ae 210 ESA R AAA 4 online at WWW EZEFEACN CO UK 2 eeeeeeeeeeeeeeeeeeeeeeere 3 Getting OUI dad O O aeeeseoctreescotceaes 2 Uploading MESSagesS eeeeeeereeeeeoeeeoreeeeeoeeeeeeeeeoe eee nene oeenne 5 Change your security PIN saasnaa ranna anna aazanaa zazna nese 2 EzeReach conference call facility u 2u uu 5 Recording your personal greeting gE WU wasi E EN PARA AW 6 answer phone greeting ccsccessecssscssstecsseessseesseessseseneeesseetenes 2 Yuuguu Host a screen sharing or web Recording your name tag mailbox greeting ERZE 2 conferencing SESS ON PR PT PRO L O P P Retrieving MESSAGES 2 s u sau eee eee eee none nenene nn 2 EzeReach Terms and Conditions ee if Sending MESSAGES mae O AE A PCA OP EEK 3 Introduction Benefits Welcome to EzeReach the voice messaging service that is exclusively available to all Kleeneze Distributors Voice messaging is a proven powerful cost effective communication tool designed to help you build your business faster increase your revenue and save you valuable time and money EzeReach makes team communication simple and easy It is efficient accessible and effortless With today s communication needs no one is without access to a te
5. conference When you have finished your conference call simply hang up As each person hangs up you will hear their name announced When the last person hangs up the conference call ends Refer to your service provider and payment plan for charges for using this facility Hints and Tips 1 If your mailbox is empty when checking your messages you will hear two rings before connecting You can hang up during this period without incurring any call charges 2 Ifyou are listening to your messages and you want to move a message to your Scheduled Messages press 8 whilst the message is playing 3 Organise your thoughts Be clear and concise the result is a shorter and more understandable message 4 Itcan be helpful to state at the beginning of your message what it is regarding e g message regarding August training dates 5 Use one subject per message 6 Don t let messages pile up 7 When setting up a conference call select a PIN that is personal to you e g mailbox number If everyone picks 123456 then everybody will end up on the same conference call 8 When you are listening to your mailbox messages you can return back to the main menu at any time by pressing D 3 9 To save time press whilst listening to a name announcement to go directly to the message fa yuuguu Host a screen sharing or web conferencing session ezereach EMI Download Yuuguu To download and install the Yuuguu client f
6. 6 JOHN GAVIN SCOTT JOHN GAVIN SCOTT pri Unread D D U i NI ee 2011 06 25 14 51 28 Kleeneze Main Kleeneze All Unread BO 2011 06 25 07 59 19 JOHN GAVIN SCOTT JOHN GAVIN SCOTT pri Unread a a MARCELL TREANOR priv Unread DD 2011 06 24 10 47 53 MARCELL TREANOR Select Unselect All Move Selected Messages To Read lt Previous 1 Next gt Your Mailbox Messages screen displays unread messages If you have already listened to your voicemail messages on your telephone these will be in the Read folder Select the required folder from the drop down box unread read and deleted Upload New Message Message Created Click the Delete button and the message will Message Status NE 2011 06 26 10 45 22 ADELE DE CASO he maved tote Unread BB 2011 06 26 08 58 16 JOHNGAVINSCOTT deleted folder ti Unread BD o S A 2011 06 25 14 51 28 Kleeneze Main KleenezeAl Unread BD 2011 06 25 07 59 19 JOHN GAVIN SCOTT JOHN GAVIN COTT pri Unread BO 2011 06 24 10 47 53 MARCELL TREANOR MARCELL REANOR priv Unread 3 Select Unselect AII Move Selected Messages To Read cs SS n lt Previous 1 Next gt Deleting messages Select message by 1 SBB messages for CEIR by placing placing a tick in the a tick in the required field required box 2 Click the Move Selected messages to deleted button 3 Selected messages will be moved to the deleted folder
7. REANOR MARCELL TREANOR priv Unread bo preterences 408 a you wish to send t 500 KTM i E P M messages to Select Unselect All Move Selected Messages To Read lt Previous 1 Next gt a x m Click finish to complete ini H age anne the wizard EzeReach conference call facility u A Tm O your conference call follow these simple instructions No recipients found 1 Tell your fellow conference call delegates what they need to know we suggest an email or why not use the scheduler Upload Messages 99 i a FEG To participate in a conference call they need to know Mailbox Messages Here you can view and download the messages you currently have in your mailbox Messages you no longer need can be deleted and What ti me they shou id jol n the call ron Unread Messages Select Unread or e EzeReach conference call number 0844 473 7500 in the UK 0818 270065 from the ROI messages scheduled messaging Unread i x e EE Read or Deleted Message list logout Upload New Message a z oo 2 Your PIN is the last six digits of your own personal mailbox number pri Unread D D 2011 06 25 14 5128 Klesneze Main Kleeneze All Unread o e g if your mailbox number is 01772 977819 your PIN is 977819 2011 06 25 07 59 19 JOHN GAVIN SCOTT JOHN GAVIN SCOTT pri Unread a 2011 06 24 10 47 53 MARCELL TREANOR MARCELL TREANOR priv Unread BA g Select UnselectAJI Move Sel
8. UOJHULIOY SI00 97 ULAR ye SSOUISNY UOJ LJJ SAET R ELAUN Ara ggg OJIUSEJUE C 7 CD CD 91 U9 991A499 GETTING STARTED When you first activate your EzeReach messaging service we recommend you set up the following 1 Change your security PIN Personal Identification Number Personalise your greeting 2 3 Setup your name tag 4 Set up your group name tag Change your security PIN Before you start you will need to decide on a new personal 4 digit security code Select a number that you can easily remember 1 Dial your EzeReach mailbox number You will hear the greeting You have reached the voicemail box of While this greeting is playing press the key on your telephone keypad Please note If you do not press the star key while the greeting is playing you will be asked to leave a message as if you were a caller at the end of the greeting 2 Enter your PIN when prompted This is the number that you received in your welcome letter 3 You will be immediately asked for your new 4 digit PIN 4 You will be requested to re enter the PIN for confirmation Enter the 4 digits again and the system will say Your new PIN is 5 You will then be taken back to the mailbox menu Hang up if there is no other service you require Changing your security PIN again If you need to change your PIN again to a more memorable number 1 Dial your EzeReach mailbox number Yo
9. e 2011 07 18 00 00 00 Edit Messages Re ipients Status Copy 01772977805 2011 07 18 11 43 35 Delete today 2011 08 26 00 00 00 Edit Messages Reciphets Srta Copy 01772977805 2011 08 25 13 22 29 Delete wish to use this as a scheduled message to a group firstly confirm the gt Scheduled current message format message details Scheduled Wizard Uploading a message to your mailbox Co Scheduled Messaging i i i i aa Enter required The uploading of messages is completed in 2 stages Create New Schedule name for message e Use the mailbox messages screen for uploading a message CO sories Name gt e Use the schedule messages screen for adding a message Series Start Date SSG T Start Time AAIMMISS e 00 3 00 00 3 1 Click the Upload or Add Message button Next Finish 5 H Enter date and time you want The Upload Add Message screen is displayed see below the message to be sent _ l l l Your Current Schedules 3 Inthe File Name field enter the name you wish to call this message Schedule Name Name StartTime Time D TRE ee i mike 2011 07 18 00 00 00 NAME Recipients NAS a O 2011 07 18 11 43 35 Delete e g meeting reminder today 2011 08 26 00 00 00 Edit Messages Recipients Status Copy 01772977805 2011 08 25 13 22 29 Delete 4 Click the Browse button 5 Select required message file ensure you select the MP3 file KOTEM Schedule Messages a aAa n t Message Name amp 6 Click Open sih
10. ected Messages To Read lt maaan Next gt 2 Making the Call Cli a i F e Atthe agreed start time dial the EzeReach conference call number ick downloa 0844 580 5500 UK 00353818 270065 Ireland e You will be asked for your PIN and then your name Select message to download Click the Download button Click Save Save message in your required folder e If you are the first person to arrive on the conference call you will hear music As others arrive on the call you will hear them being announced When there are at least two people on the call you are ready to start talking oN gt IN CONFERENCE CONTROLS During a conference the following control keys are available 6 Mute By pressing the 6 key you can mute and un mute your handset This is very useful if you are in a noisy location Muting means that you can hear the rest of the conference but the other participants cannot hear anything from your handset 1 Head Count This will allow you to review the number of people on the conference call 2 Roll Call This is a replay of all names recorded when people arrived on the conference call All participants will hear the number of people and the roll call 3 Lock his allows you to lock and unlock a conference call Locking a conference call stops anyone else from joining it giving participants peace of mind if sensitive information is being discussed and preventing unnecessary interruptions Ending a
11. enindiaaeiias inti Hide Add N M F Description 7 Click Submit ae Also From drop down Se ce 8 The file will now be available in your mailbox messages screen list the name of the Co Message Details message you want to VIeWw E to send 9 Your message s will now be ready to schedule Message Description ak i u A see schedule messaging Message File as 2 a Select Delay or set time Schedule Details Select the amount of home Mailbox Messages Send Type Delay delay in hours m Here you can view and download the messages you currently have in your mailbox Messages you no longer need can be deleted and Delay hours ow s group ownarship will be removed from you deleted items folder on a regular basis A Click After Campaign Srl e after Campaign Start gt J p sk i Start or Account mm EMEA jf ion lt Previous 1 Next gt Next Finish Skip Reg istration J scheduled messaging nest A dd message kob cy logout Upload New Message ak 2011 06 26 10 45 22 ADELE DE CASO Full Team Unread 50 0 KTH Schedule Recipients 2011 06 26 08 58 16 JOHN GAVIN SCOTT JOHN GAVIN SCOTT pri Unread bd CZAI MAGRA MAR A 2011 06 25 14 51 28 Kleeneze Main Kieeneze Al Unread bd Hide New Recipient Form i i 4 z rE Select the group or 2011 06 25 07 59 19 JOHN GAVIN SCOTT JOHN GAVIN SCOTT pri Unread bo mailbox number 2011 06 24 10 47 53 MARCELL T
12. et up as individual groups of one or more using this function Creating a Group 1 Select Ownership from the left hand side panel 2 Inthe Group Name field type your required group name 3 Click Create 4 Add members to the group enter mailbox number and click add Viewing Members in a Group Group Members the team messages Group Type Private Creation Time 2009 02 06 11 35 00 group ownership group membership Hide Add New Group Member proferences Remove all group members Subscribe Group Member scheduled messaging Delete member from group Add member Mailbox Number scheduled messaging You can schedule messages to be sent at a later time These might be messages that you have personally recorded in your mailbox received in your mailbox from another caller or uploaded from your computer Examples of the kind of messages that you might wish to schedule are meeting reminders motivational comments or short testimonials You can schedule messages to be sent to individuals or to groups m Scheduled Messaging The EzeReach messages are formatted as MP3 files audio format Create New Series lt Era Create new P ROPA scheduled message sl you download messages to your computer this will be in a MP3 audio file format Uploading Messages i E E you already have a pre recorded message on your computer and you mik
13. ions Press to forward message Enter group number or mailbox number You will be asked if you wish to add more recipients Press GB for yes or B for no 10 Press G5 to send message or press to add your own message at the start O N O A R To set up your group name tag 1 Dial your EzeReach mailbox number 2 While the greeting is playing press the key on your telephone keypad 3 Enter your security PIN when prompted This takes you to the mailbox menu Press on your telephone keypad Press C to select group nametag Select your group number e g 1 To record the group name press c Start recording after the tone When you have finished press i O O N O A R Press to listen to the nametag 10 If you are happy with the recording press G The system will say your new group name will be used 11 Ifyou are not happy with your recording press CD and try again Accessing your EzeReach account online at www ezereach co uk The Pro Service enables you to access and manage your mailbox online at no extra cost When you are online you can listen to your messages schedule your messages delete messages create or edit groups and convert your messages to MP3 format for storing on a computer and or playing on an MP3 player To access your account online go to www ezereach co uk your Ezereach Welcome to Ezereach mailbox Login ae at Mailbox 4 Pin T E
14. lephone or mobile and you can pick up your messages from any touch phone anywhere in the world This fantastic service will help you to grow and develop your team and build your business from strength to strength Every new Distributor will be given a FREE trial of the EzeReach Service for 3 full sales periods see Terms and Conditions for full details With EzeReach you will e Never miss a call e Have a fantastic tool for advertising your business e Be able to send a message to your Upline requesting advice and support e Be able to check for new leads and prospect details wherever you are e Be able to keep your personal mobile and home numbers for private use only e Be able to listen to motivational messages and news from your Upline team or group e And much much more EzeReach voice messaging facilitates communication regardless of geographic location with minimum delay and always at your convenience You can send and receive messages as and when you want and EzeReach helps you get the right message to all the right people at the right time EzeReach enables you to access and manage your mailbox online Other online benefits include being able to convert your messages to play on your MP3 player or save them onto your computer You will never miss that all important message and you will always be in touch with your team Quite simply if you can use a telephone you can use voice messaging Its easy you just choose wha
15. low and in the Business Manual are correct at the time of print Any price increases will be communicated to the distributor network as detailed in the Distributor Agreement terms and conditions 6 You have the right to cancel this service at any time during your free trial period This can easily be done by notifying the Service Centre by email telephone or in writing giving a minimum of 14 days notice before the end of the trial period 7 You have the right to cancel this service anytime after your trial period by notifying the Service Centre by email telephone or in writing giving a minimum of 14 days notice of the date of termination Charges will be applied for the current period that the cancellation notice is received 8 Kleeneze Limited may terminate any services provided by EzeReach on the giving of at least one sales period prior written notice to the distributor to expire at any time 9 Telephone mailbox numbers provided by EzeReach remain the property of Kleeneze Limited and are not transferable unless prior consent is given by Kleeneze Limited 10 On termination of your Distributor Agreement either by yourself or by Kleeneze Limited your EzeReach mailbox telephone number will automatically be cancelled 11 Additional voicemail box numbers are available The current service charge will be applicable for each additional mailbox provided 12 Misuse abuse of this service or sending of abusive messages could result in the termi
16. nation of your EzeReach service 13 All Kleeneze s Terms and Conditions apply in the use of EzeReach 14 EzeReach is the Trade Mark owned by Kleeneze Limited 15 You may not use the EzeReach Name logo or domain names or any of its trademarks product or trade names or designs other than as authorised by Kleeneze Limited from time to time or as specified in the Business Manual 16 The Follow Me feature of EzeReach has a fair use policy and applies to approximately 1300 minutes per period landline call transfer 17 Yuuguu service for full terms and conditions visit the Yuuguu web site www yuuguu com Charges per Sales Period Correct at time of publication You will be given no less than twenty eight days notice of any changes in EzeReach charges SERVICE INTERNET REGISTERED NON REGISTERED Per 4 week Sales Period Per 4 week Sales Period EzeReach 8 99 10 79 11 99 14 39 Follow Me 5 00 6 00 5 00 6 00 Kleenege INNI
17. or your three month free trial please choose you platform Click here to get the special Ezereach Yuuguu rate at the end of your free trial missed calls group ownership group membership scheduled messaging To take advantage of the three month Yuuguu trial Log into your EzeReach account at www ezereach co uk Choose the Yuuguu menu option and select the Windows or Mac version of Yuuguu Follow the onscreen installation instructions to install the Yuuguu client When you trial period has expired go to the Yuuguu menu option and click to get the special EzeReach rate for your Yuuguu service EzeReach Terms and Conditions 1 EzeReach is a voice messaging service that is only available to registered Kleeneze Distributors 2 Every newly registered distributor will receive a free trial of the EzeReach Service for 3 full sales periods offer is not available to break free new starters Once a break free starter has upgraded as per the terms and conditions for break free they will then be eligible to receive the free trial 3 A period charge will be levied to your account at the end of the first period after the trial period has ended See table below and the Business Manual for charges or contact the Service Centre 4 Adiscount will be offered to all distributors who are also Internet registered See table below and the Business Manual for charges or contact the Service Centre 5 Prices as indicated in the table be
18. r telephone If the box is not ticked you will automatically go to your voicemail messages Play Message Details Tick the box and prior to playing each message the name tag will be played on your telephone if it is a message from another mailbox If it s an external call the caller s number will be played at the start of each message providing it s not a withheld number in which case the message caller unknown will be played If the box is not ticked then the message details will not be played Forward Calls Instead of your mailbox taking the call you can forward the call to a landline This can be your home office number Just tick the call forward box and enter the number you wish the call forwarded to To enable the call forward feature please contact the Service Centre Remember to save any changes Group Ownership Enter required group name cise Hide New Group Form group ownership group membership preferences Group Name scheduled messaging Private Group Type Click Submit ON Sroup Type Sete CC Add members nace Lloyd Brown 2009 01 27 m private PE 2 11 21 51 Menfpers Edit Northerners Private 4 rew po r 2009 01 30 m Edit blank Private s ra TH the team Private a 5 ae subscribe Edit Group Number this number is s used when forwarding Remove group messages on your telephone Frequently used numbers can be s
19. rompted 4 Press GB to listen to your messages When you are listening to your mailbox messages you can return to the main menu at any time by pressing 63 on your telephone keypad Sending messages To send messages to other EzeReach users you will need to access your EzeReach mailbox 1 Dial your EzeReach mailbox number 2 While the greeting is playing press the C3 key on your telephone keypad 3 Enter your security PIN when prompted This takes you to the mailbox menu 4 Press B to send a message 5 Enter the mailbox number or group number see section how to create groups you wish to send a message to 6 You will be asked if you wish to add more recipients 7 Press GB for yes or ED for no 8 Start recording your message after the tone When you have completed your message press 9 Press GB if you wish to listen to your message 10 Press D if you wish to re record your message 11 Press GB to send the message The system will confirm message sent 12 Press E gt to cancel at any time Message forwarding This is used when you wish to forward a received message from your mailbox to another individual s or group mailbox 1 Dial your EzeReach mailbox number 2 While the greeting is playing press the key on your telephone keypad 3 Enter your security PIN when prompted This takes you to the mailbox menu Select option GD listen to messages Press for more opt
20. t you want to do by following our simple voice recorded prompts and pressing the corresponding keys on your telephone keypad 1 You can use your voice mailbox number to promote your business on your recruitment advertisements allowing you to keep your home number private 2 Never miss that all important opportunity phone call 3 You can record an answer phone message on your voice mailbox 4 You can send messages to other EzeReach mailboxes passing on important information offering support and advice to individuals and to your team Features e Unrestricted number of messages e One free geographic number per mailbox e Security PIN e Online mailbox access e Add additional mailbox numbers as required e Group message facility e Lower rate call charges due to having an 01 02 03 number Terminology e MAILBOX a unique answering service e PIN your Personal Identification Number for accessing the mailbox e PERSONAL GREETING the greeting people hear when calling your mailbox e GROUP MEMBERSHIP groups that you can request to be added to contact your Upline e NAME TAG your personal name that callers will hear when dialling your mailbox e GROUP NAME TAG names you can allocate to your selected teams or groups e GROUP OWNERSHIP groups you create to send messages to ew XEJ ja MN 6666 8VC10 COLEOE VSCLO 0009 878 7780 n 09 9Z9U99 YDA1U9992IM9S JI 9SNOH SSAJdXI PIPU YN 9ZdUBAJY
21. u will hear the greeting You have reached the voicemail box of While this greeting is playing press the key on your telephone keypad 2 Enter your PIN when prompted 3 You will then be taken to the mailbox menu 4 Press on your telephone keypad to change your mailbox options 5 Press again on your telephone keypad 6 You will be immediately asked for your new 4 digit PIN 7 You will be requested to re enter the PIN for confirmation Enter the 4 digits again and the system will say Your new PIN has been changed to 8 You will then be taken back to the mailbox menu Recording your personal greeting answer phone greeting 1 Dial your EzeReach mailbox number 2 While the greeting is playing press the key on your telephone keypad 3 Enter your security PIN when prompted This takes you to the mailbox menu 4 Press on your telephone keypad to change your mailbox options 5 Press on your telephone keypad for personal greeting 6 Press on your telephone keypad to record a new personal greeting To cancel while recording press 7 Start recording your personal greeting after the tone When you have completed recording your greeting press CD on your telephone keypad 8 To hear your personal greeting press lt gt on your telephone keypad If you are happy with your recorded greeting press Gp on your telephone keypad The system will then say personal greeting will be used
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