SELF-INSTALLATION GUIDE
Contents
1. 8 of this guide for recycling of the BBU A Existing Wireless Router Replacement Wireless Router Let s Get Started These instructions will guide you through the process of replacing your Wireless Router Approximate installation time 35 minutes Voice Line Splitter Battery Backup Unit BBU Wireless Router 1 5 SET UP cont PHONES PHONE LINE LINES 1 amp 2 AU CAL ETHERNE T RESET 2 3 POWER 4 1 Stand the new Router next to the existing Router Disconnect the data cable from the existing Wireless Router s green phone line port and plug it into the green data port on the new Router Remove one connection at a time from the Ethernet yellow ports of the existing Router Connect them to the new Router If you have a cable connected to the Coaxial port of your existing Router disconnect the cable and connect it to your new Router as tightly as possible The connectors on the back panel of the new Router may be arranged differently but the names shapes and colors will be the same B C PHONES PHONE LINE LINES 1 amp 2 AU CAL ETHERNE T RESET 2 3 POWER 4 1 Ethernet Ports Ethernet Ports Coaxial Port Coaxial Port 6 SET UP cont POWER UP Approximate time 15 minutes Disconnect the phone cord that is connected to the existing Router s Phone Lines 1 amp 2 port Connect the phone cord to the new Router s Phone Lines 1 a2. minutes You will need to complete this step in order to reestablish your Wi Fi connections Example If you have set a Custom SSID or Wireless Network Key the replacement Wireless Router will be reset to defaults and any custom settings would need to be reconfigured Write down your new Network Name SSID and new Wireless Network Key WPA to configure a Wi Fi device This information is on the side of your Wireless Router The Network Name consists of 2WIRE and or Frontier plus the last three digits of the Wireless Router s serial number Be sure to record this information in the form on this page Now configure your new wireless network 1 Go to your computer s Wireless Network Settings and refresh the network list 2 Select your Network Name SSID from the list You may need to scroll through the list to find your SSID 3 Enter the ten digit Wireless Network Key WPA in the Password field to connect to your network 4 Connect all your Wi Fi devices with the new SSID and new Wireless Network Key SN For Advanced Configuration http 192 168 1 254 System Password Mac Address Wireless Network Key SN Fo Sy M W or Adv ystem ac A Wirele ced Co Passw dress s Net an m P dd ess onfiguration http 192 168 1 254 word twork Key Network Name SSID Ten digit Wireless Network Key WPA WPA 2 W I R E HAVING TROUBLE Many issue
3. tighten this connection will degrade the signal and can cause intermittent or continuous video problems POWER VIDEO IN VIDEO OUT NETWORK USB Video Audio Pb Y S Video Pr HDMI VIDEO OUT Pb Y S Video Optical USB POWER HDMI Video Audio Pr NETWORK POWER VIDEO IN VIDEO OUT NETWORK USB Video Audio Pb Y S eo HDMI shows Component video connection red green blue and RCA audio connection red white Yellow connector is not used in this case shows Composite video yellow and audio white and red connections HDMI preferred connection New Power Cord Replacement Existing RED BOX ORANGE BOX BLUE BOX Now let s get your Wireless TV Receiver and Wireless Access Point talking to each other Follow the instructions on your TV screen A On the front of your new receiver press the OK button B Press the Wi Fi Protected Setup WPS button on the front of the Wireless Access Point and you ll see a fast blinking LED light up on the unit Note Pairing occurs quickly To ensure you have proper signal strength there should be at least three LED green bars lit up on the receiver Your TV screen should look like this Your TV screen should look like this 18 POWER UP cont HAVING TROUBLE C When you see a green antenna icon on your TV screen or a green LED on the front of your receiver you ve paired successfully It may then take a few more mi
4. will take you there Select the Source you used in the previous step For instance if you used an HDMI cable select HDMI C Put the two part power cord together Then use it to plug the receiver into an electrical outlet and it will power up automatically After about a minute you ll receive additional onscreen instructions 12 PAIR UP Now let s get your Wireless TV Receiver and Wireless Access Point talking to each other Follow the instructions on your TV screen A On the front of your new receiver press the OK button Note Pairing occurs quickly To ensure you have proper signal strength there should be at least three LED green bars lit up on the receiver B Press the Wi Fi Protected Setup WPS button on the front of the Wireless Access Point and you ll see a fast blinking LED light up on the unit C When you see a green antenna icon on your TV screen or a green LED on the front of your receiver you ve paired successfully It may then take a few more minutes before live TV appears Great job The initial steps are over now it s time to enjoy your TV Your TV screen should look like this Your TV screen should look like this Your TV screen should look like this 13 HAVING TROUBLE If you see a red antenna 1 Disconnect your Wireless TV Receiver from its current location 2 Plug the receiver into a power cord that is closer to the Wireless Access Point 3 Give it a minute and then re
5. SELF INSTALLATION GUIDE Welcome to FrontierTV You are just a few quick connections away from the most amazing TV experience you ve ever had The colors are stunning and the sound is astonishing Just follow the enclosed step by step instructions and you ll get hundreds of all digital channels tons of HD channels and thousands of On Demand titles at your fingertips All in crystal clear lifelike clarity This guide will make it quick and easy to replace your Wireless Router and add or replace a Wireless TV Receiver WIRELESS ROUTER REPLACEMENT 3 WIRELESS TV RECEIVER 9 WIRELESS RECEIVER REPLACEMENT 15 WIRED RECEIVER REPLACEMENT 20 WIRELESS ROUTER REPLACEMENT 4 In the box SET UP Approximate time ten minutes PHONES PHONE LINE LINES 1 amp 2 AU CAL ETHERNE T RESET 2 3 POWER 4 1 Begin by setting up the Wireless Router and then establishing each service You will not have TV Internet and Voice service while you re replacing your Wireless Router Unplug the existing Wireless Router and Battery Backup Unit BBU from the electrical outlet Set the BBU aside do not use Refer to Equipment Return and Recycling on page
6. d the LINK light will turn green If the light doesn t turn green unplug the receiver from the electrical outlet wait 15 seconds and try again B Now you can set your TV screen resolution If you noted your settings earlier you can use those as a reference To do this press MENU on your remote control The Menu screen should display on your TV From the Menu screen use the arrows on your remote control to select OPTIONS then select SYSTEM OPTIONS and press OK Now choose TV screen resolution HD SD and press the OK button on your remote For example 720p High Definition HD A B Congratulations you are connected Press Guide to start watching TV 23 RECEIVER RETURN Using the packing label that came with your order return the receiver you replaced and the old two part power cord as is in the box provided to The UPS Store Find the location nearest you by visiting www theupsstore com or by calling 800 789 4623
7. ials needed for set up SET UP A Before you begin you ll want to make note of your current screen resolution setting To do this press MENU on your remote control The Menu screen should display on your TV Note If your receiver cannot display the menu skip this section From the Menu screen use the arrows on your remote control to select OPTIONS then select SYSTEM OPTIONS and press OK Now choose TV screen resolution HD SD and press the OK button on your remote Make note of your current Screen Resolution For example 720p High Definition HD B Unplug your existing receiver and remove the power cord Set this power cord aside you will not need to use this cord anymore C Carefully stack your new receiver on top of your existing receiver This will allow you to reconnect the cables one at a time keeping them all in the right place 22 SET UP cont D The back of your receiver and the connections may vary depending upon the model If the connectors are in different places just follow the names shapes and colors as they will all be the same E This illustration of the existing receiver shows various connection possibilities You will only need to use one of the connections HDMI Component Composite or Coaxial to connect your receiver to the TV The illustration of the replacement receiver shows HDMI which is the preferred connection F After you have successfully completed your
8. mp 2 port Connect the new BBU to the new Router s power port Plug the new BBU into a standard electrical outlet Turn the power switch on the back of the BBU to the on position D PHONES PHONE LINE LINES 1 amp 2 AU CAL ETHERNE T RESET 2 3 POWER 4 1 Phone Lines 1 amp 2 Phone Lines 1 amp 2 Battery Backup Unit A Voice Line Splitter is required if you have two Voice lines Your Router is now powering up During this time the Broadband light will turn red and the Power light may turn orange Wait up to 15 minutes for the indicator lights for Broadband and Service to turn solid green and the Local Ethernet indicator light to start blinking green During this time up to 15 minutes do NOT unplug the power cord or the green data cable as this can permanently damage the Router AND significantly delay your service activation If the Broadband and Service lights do not turn solid green or continue to blink after 15 minutes see the Having Trouble section on page 13 of this guide You have successfully completed steps 1 and 2 if the Router Power Broadband and Service lights are solid green Reboot your receivers by holding down the power button for ten seconds Replacement Wireless Router indicator lights on front panel Lights may vary with set up Phone 1 Home PNA Phone 2 Ethernet Broadband Service Wireless Power 7 GO Wi Fi Approximate time ten
9. n on your remote Make note of your current Screen Resolution For example 720p High Definition HD B Unplug your existing receiver and remove the power cord Set this power cord aside you will not need to use this cord anymore C Carefully stack your new receiver on top of your existing receiver This will allow you to reconnect the cables one at a time keeping them all in the right place 17 SET UP cont POWER UP D The back of your receiver and the connections may vary depending upon the model If the connectors are in different places just follow the names shapes and colors as they will all be the same E This illustration of the existing receiver shows various connection possibilities You will only need to use one of the connections HDMI Component Composite or Coaxial to connect your receiver to the TV The illustration of the replacement receiver shows HDMI which is the preferred connection F After you have successfully completed your wireless receiver connections plug your new power cord into your wireless receiver first and then into the electrical outlet Your new receiver will power up automatically Please wait for the onscreen instructions to appear on your TV Do not turn off the TV or receiver during this process Do not reuse the power cord from your old receiver Note If using coaxial connection apply sufficient force to tighten the connectors past finger tight Failure to properly
10. nutes before live TV appears Congratulations you are connected Press Guide to start watching TV Great News Continue to use your existing remote control it will work with your new receiver To review programming instructions for your remote control visit frontier com helpcenter Your TV screen should look like this If you see a red antenna 1 Disconnect your Wireless TV Receiver from its current location 2 Move the Receiver closer to the Wireless Access Point Now reconnect it to another power outlet 3 Give it a minute and then Power Up and Pair Up See Equipment return instructions on the next page 19 RECEIVER RETURN Using the packing label that came with your order return the receiver you replaced and the old two part power cord as is in the box provided to The UPS Store Find the location nearest you by visiting www theupsstore com or by calling 800 789 4623 Do not return your remote control WIRED RECEIVER REPLACEMENT 21 Let s Get Started These instructions will guide you through the process of replacing your FrontierTV receiver with a new receiver Approximate installation time 15 minutes Replacement Frontier receiver Replacement power cord two parts Not included wrench You may also need a 7 16 inch wrench to loosen the existing coaxial cable connection on the back of the receiver The appearance of your receiver and power cord may differ from above pictures Gather mater
11. on time 20 minutes What s in the box To install your Receiver you will need What else do you need Note Additional cable s HDMI RCA Coaxial etc that connect s TV with Wireless Receiver not included POWER Wireless TV Receiver Wireless Access Point Remote control Wireless TV Receiver power cord two parts Wireless Access Point power cord Ethernet cable HDMI and coaxial cable Your existing Wi Fi Router actual model may vary Your TV s user manual 11 SET UP POWER UP Wi Fi Router back Wireless Access Point back B A Remember Make sure you have an open Ethernet port on your existing Wi Fi Router and be sure to leave existing cables plugged in No open port You ll need to purchase an Ethernet hub with additional ports First you need to connect your existing Wi Fi Router to the Wireless Access Point NOTE If you are adding a Second Wireless TV Receiver skip this step and go to Power Up A Connect the Wireless Access Point to your existing Wi Fi Router using the yellow Ethernet cable B Use the power cord to plug the Wireless Access Point into a working electrical outlet A B C The next step is to connect your Wireless Receiver to your TV A Connect the receiver to your TV with an HDMI cable not included You may also use RCA or Coaxial cables B Power up your TV and go to the Input Source screen Your TV manufacturer s remote control may have an Input button that
12. peat the last two steps on Pair Up New Frontier customers or current customers adding a new receiver will need to program the new remote control Programming instructions are available online at Frontier com HelpCenter and in the remote control user guide packaged with the remote control REMOTE CONTROL INFORMATION 14 ADDING A SECOND WIRELESS TV RECEIVER A Complete the installation of the first TV Receiver B Repeat steps in the instructions for Power Up and Pair Up sections in this guide with the second TV Receiver WIRELESS RECEIVER REPLACEMENT 16 Let s Get Started These instructions will guide you through the process of replacing your wireless TV receiver Approximate installation time 15 minutes POWER Replacement Frontier receiver Replacement power cord two parts Gather materials needed for set up The appearance of your receiver and power cord may differ from above pictures Equipment return instructions are on page 19 of this guide SET UP A Before you begin you ll want to make note of your current screen resolution setting To do this press MENU on your remote control The Menu screen should display on your TV Note If your receiver cannot display the menu skip this section From the Menu screen use the arrows on your remote control to select OPTIONS then select SYSTEM OPTIONS and press OK Now choose TV screen resolution HD SD and press the OK butto
13. receiver connections plug your new power cord into your receiver first and then into the electrical outlet Do not reuse the power cord from your old receiver G Continue to use your existing remote control it will work with your new receiver YELLOW BOX shows Network connection ORANGE BOX shows Component video connection red green blue and RCA audio connection red white Yellow connector is not used in this case RED BOX shows Composite video yellow and audio white and red connections BLUE BOX HDMI preferred connection POWER L OPTICAL R Pb Pr Y USB S VIDEO NETWORK AUDIO OUT VIDEO OUT TO WALL VIDEO IN TO TV VIDEO OUT POWER L OPTICAL R Pb Pb Y USB S VIDEO NETWORK AUDIO DIO OUT VIDEO OUT TO WALL W VIDEO IN TO TV VIDEO OUT POWER L Pb Pr Y S VIDEO USB NETWORK AUDIO OUT VIDEO OUT TO WALL VIDEO IN TO TV VIDEO OUT OPTICAL R Existing Replacement New Power Cord Note If using coaxial connection apply sufficient force to tighten the connectors past finger tight Failure to properly tighten this connection will degrade the signal and can cause intermittent or continuous video problems POWER UP A Your new receiver will power up automatically It may take several minutes for this process to complete Do not turn off the TV or receiver during this process When the process is finishe
14. s can be resolved with these simple steps 1 Check your connections Ensure all cables and cords are connected properly and securely Cables usually make an audible click when secure 2a Check power If you have power and the Router is turned on the Power light on the front of your Wireless Router will have a green light If no lights are on 1 Ensure the Router is plugged into a working electrical outlet 2 Ensure power cable on the back of the Router is pushed in firmly At this point your Power light on the front should be green if not try another phone outlet and remove any power strips 2b Power light green Broadband Service lights red or blinking 1 If after 15 minutes your Broadband Service light is not green check that the green cable or coaxial cable is connected securely 2 If cables are secure power down the Wireless Router by holding the red circled reset button located on the back of the Router for 15 seconds and wait an additional ten minutes Reset button 8 HAVING TROUBLE cont SPECIFIC ISSUES My Power indicator light turns orange during the power up sequence Don t worry This is a normal part of the power up sequence just remember not to unplug the power cord or data cable depicted in green in this guide when the light is still orange At the end of the sequence the Broadband and Service indicator lights will be solid green Every time I try to browse a Web page I get a message saying De
15. tecting Proxy Settings In Internet Explorer under Tools gt Internet Options gt Connections gt LAN Settings uncheck any checked boxes and click OK My screen is snowy black or indicating No Signal Please make sure to select the appropriate TV input source in the TV configuration Consult your TV manual for details I followed the instructions in this guide but my Wireless Router is still not working Reset the Router by pressing and holding the red circled reset button located on the back of the Router for 15 seconds Check all cable connections to make sure they are secure My receivers TV are not responding Confirm that the Broadband and Service lights are solid green on the Router If they are power down the affected receivers Hold the power button down for ten seconds and release then wait five minutes I don t have a dial tone Check all cables and cords to ensure they are connected properly and securely Go to step D and verify your setup Check to make sure you have a working phone jack EQUIPMENT RETURN AND RECYCLING Returning your Wireless Router The Router is to be returned in the box provided and affix the UPS label provided Recycling disposing of your Battery Backup Unit For battery replacement and recycling disposal information visit their Web site at www belkin com us gatewaybattery WIRELESS TV RECEIVER 10 Ready to install your Wireless TV Receiver Let s Get Started Approximate installati
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