Configuring outbound email notification from T/Mon.
Contents
1. il z z 0X T Mon LHX COM Parameters R FACE HALTED DCP One Way Protocol CPCF INTERROGATOR DCPCF RESPO DER FTP Data Transfer FTP Server ALTED HTTP Server Image Receiver Mail CIncoming POFS Mail Outgoing SMTP Network Time NTP PA ER Ping Interrogator LIST_BOX Cursor Keys Move Highlight Bar lt ENTER gt Select F1i Esc Abort JDP DP S Tel ecom echno Knowledge Paper Your Partners in Network Alarm Management VMware Remote Console Devices T Mon LHX COM Parameters The usual TCP port for a POPS Server is 1148 and its type must be TELNET RAW Fi Devices F5S Toggle suspend F6 Data Conn FO Help Fi8 Esc Exit To direct input to this virtual machine press Ctr G b Press E to edit the Job c Use Tab to select the Job Type selection box and select Mail Incoming POP3 d Seta description for the Job Again this has no bearing on the Job itself It is purely for your own informational purposes so be as descriptive as possible e Set the Account Name and Password for your email server Verify this information with your IT department f Set the Check Interval The Check Interval is the interval in minutes at which TMon will re authenticate with the email server Email servers require authentication at certain intervals or a connection to the email server will time out For example if your email server requires authentication every 25 minutes setting the check in2. Data Connection Assignment Outgoing Email CTELNET EFAW Port 2353 Your screen should then look similar to this OPS Your Partners in Network Alarm Management E T AccessMW IOl x Settings Refresh Connection Help Hail Outgqgoing SHTF3 Email Notification dpstele com tmon The usual TCP port for a SHMTP Server is 25 and its type must be TELHET EAH Fiind Edit Next 3Next Used Pirey 3 Prev Used iuit 4 Now we must Create an Incoming Mail Job allowing TMon to both authenticate with your email server and allowing your technicians to acknowledge alarms by email Many email servers require authentication in order to send outbound emails If your email server does require authentication then the TMon will need to log into the email server with a username and password at a given interval telling the email server that the TMon is a valid user and thus allowed to send emails through the email server to a user Configuring this job also allows users to acknowledge alarms directly from their email notifications For example if a technician receives an email from the TMon stating an Open Door Alarm instead of logging into TMon with through the Web Browser Twindows Taccess etc he will simply be able to click a link in the email to acknowledge the event This will stop the TMon from notifying other technicians of the alarm a To setup this job press N for Next until you find the next halted Job
3. not part of the weekly schedule c Now from the menu under Pager select Alarm Formats From here you may determine what information 1s contained in the email notifications F 7 r e aal T Mon LHX File Maintenance indows ext Messages nternal Alarms ystem Users abeled Controls ASCII Devices Dial Up Networks Pager ager Carriers otes Alpha Formats ules ZS Format 1 eptions Ctrl Format Formats Format Format r CAgent Format uit enu Fi Esc Exit eT DPS Your Partners in Network Alarm Management In this example we ve included Site Name Severity Level Alarm Point Description and the Alarm Clear Status F re Console e Edit Alpha Fager Format 1 Al SITE NAME C THIS IS THE POINT DESCRIPTION Site Hame Level Description Alarm Status H m FO CO Oo On ee Oo h Enter Field Name Tab List Fi1 Ins F2 Del F4 Lva st Fo 51m F7 Pan FG Save FO Help FiB Exit 7 Once you ve set the pager notification schedule you must Assign Schedules to a Profile This determines when a technician will receive notifications and the specifics contained in the notifications a Select Profiles from the Master menu DD DP S Tel ecom s gt hno Knowledge Paper Your Partners in Network Alarm Management 51x Settings Refresh Connection Help T Mon SLIM T Mon SLIM Alarm and Surveillance Center Single Rack Version Version z 6 5B10
4. 8120 17 255 24 Serial number 11661 6616 File Maintenance Current User DPS indows BETA Sus Name b Enter a description for the Pager Profile This is not a parameter but for the benefit of the T Mon User You may enter any description information that will help T Mon users identify this pager profile Note Keep in mind that a profile can contain up to 30 different operators If you have a regional network with operators for each region needing notification only for alarms relevant to their region you will create a separate profile for each region T AccessMy Settings Refresh Connection Help Pager Profiles Profile Description T non Paging bi fa ted Es e c When configuring the Pager Profile 1 OPR is the Operator number of the On Call Technician For more information on Operators see section 6 of this document 11 Type denotes whether the tech will receive alarms clears or both N on o gees X _ amp gt N U Dg os Bee F em GP Pfu Pi Fy YS o REN x j X i E f 4 i l f j a i j ea al ae P i ji ge need er 4 ee N e a i is Your Partners in Network Alarm Management iii Delay indicates the delay in minutes between when an alarm occurs and when a message is sent to a Technician iv Format indicates the content that will be shown in the email v The Repeat Count is the number of times the message will be
5. D DP S Tel ecom echno Knowledge Paper Your Partners in Network Alarm Management 3 Now you must Create a Data Connection for the Job A data connection is required for all LAN based jobs onogp TE Settings Pk fs ek fk fk ok fk fos S115 CP pa CD t oe TT i Cat Ee E Fl e eq ic 4r Press F6 to create a connection Press F1 to select TCP Ports Establish your data connection on the first unused line Use Tab to scroll through connection types and select TELNET RAW Enter the IP Address of the email server If you are unsure of the IP address of your mail server contact your IT department Select a TCP port number typically port 25 for outgoing mail Enter a description for the connection and press Enter Press F8 to save data connection Your screen should then look similar to the example below 2101 x1 Refresh Connection Help Nernet 3 For t E Ini tion IP Hos tname k Wy Pr Job 31 Data Transfer Job 38 ioe ee DPS GEAR TP Time seryer utgoing Email cP ELNET RAH 192 168 1 1 DF DFP EL Dabi ee e heme oF we Jat HET FAH 126 186 226 194 l Now you must assign the data connection to the job by pressing F8 and using TAB and the up and down arrows to select the TELNET RAW port you created in the steps above T AccessMwW i IOl x Settings Job Oo Usage Mail Outgoing SHTF3 Data Connection HONE Refresh Connection Help Hon
6. DPS Telecom Your Partners in Network Alarm Management Configuring outbound email notification from T Mon to user s email cellphone This TKP will show you how to configure T Mon to send outbound notifications to email accounts or smartphones with email access making the network visible even when nobody s around T Mon So A This techno knowledge paper can help email Server you if Monza 7 7 PEASE ee ee e You are unable to setup alarm notifications to e mail from T Mon Alarm Acknowledgement e You are unable to acknowledge alarms by e mail ee ee ee Smartphone w email eee eee ee ee meee me eee eee ee ee meee eee eee eee eee ee ee Alarm Notifications XDP S Telecom Techno Knowledge Paper Your Partners in Network Alarm Management Quick Reference Chart For details review the troubleshooting checklist starting on the next page Confiaqure Job Create a Data Setup a Mail Job gt 9 gt Connection for the Parameters o Create Accounts to Create an Incoming Configure Paging Mail Job S ACENE FTAL 7 Schedules Notification Assign Profile to Assign Schedules to as Alarm Points a Profile Test Email in Debug Troubleshooting Checklist 1 Start by Setting up a Mail Job a From the Master Menu select Parameters gt Remote Ports b Se
7. ReIonLAS IDE VMware Remote Console Devices send Pager Message Pag Int Name Type Pager Phone IDe Delay Pager Message Arrow keys Move lt Enter gt select Fi Dial Manual F1i Esc Exit To direct input to this virtual machine press Chrl G DFS Your Partners in Network Alarm Management F r Y send Pager Message Pager Message Up Arrow Previous Field Fid Esc First Field send Pager Message English 1 9H_ PAGER 1 999 Non dial page Any key to continue C Now check your email inbox to verify you received the message gt DPS Telecom Your Partners in Network Alarm Management If you didn t receive the message 1 Open both T Access or VMWare if using a TMonLNX and Twindows F TMonLNX_IDE VMware Remote Console Devices Alarm Summary VideoTest Win6 Win in 8 Min 9 in 18 COS STANDING PRINTER Summary Legend Level A CR The bar color indicates aa a Level B MJ the highest standing alarm Level C MN level Blinking bar text E T Windows Session 1 Level D ST means there is a COS that File Connection Tools Options Help Sener pets has not been acknowledged r Alarm Summary S COS P4 stand Pa Loyond Fe Porf F0 Ctl Fo hin Filia gi level Blinking bar text means there is a COS that Emit iee ea e a has not been acknowledged Leve K CP The bar color indicates eve os MJ the highest standing alarm Alarms are Ma
8. ine press Chrl G d Add the email address of the person to receive email notification and select the type Typ of message you want sent Typically you will want to set Typ to NS A Normal email contains links you can click to acknowledge the alarm S means the email subject line which allows for quick viewing of email information on the subject line without having to open the e mail Note Repeat these steps for each technician to receive notifications from T Mon 6 Once you ve set all of your notifications you must Configure Paging Schedules This tells the system who to notify depending on when an alarm occurs a From the File Maintenance menu Select Pager gt Weekly Schedules b Enter the Initials of the person you re setting a schedule for in the correct fields for the days and times that person will be available DFS Your Partners in Network Alarm Management P j 5 Heekly Operator Schedule Operator 1 Description Hour SUN MON TUE Fill Initials TSP Day EVERYDAY Hour s to fill Enter hours to fill 8 23 Cex 9 11 13 16 Up Arrow Previous Field Fi Esc First Field om Po a Note Times are listed in military format 0 00 23 00 You must complete this step for each person you wish to receive notification for alarms If a person is not listed in the Weekly Operator Schedule they will not receive notification for alarms By default new entries in Pager Carriers step 5 above are
9. lect any Halted Job above 49 Note Using the lt and gt keys will take you to the nearest used port and the F key will allow you to enter the specific port number you want to view gt DPS Telecom Your Partners in Network Alarm Management F TReIOnLAS IDE VMware Remote Console Devices T Mon LHX COM Parameters F5 Toggle Suspend F6 Data Conn Fit Esc Exit To direct input to this virtual machine press Ctrl G 2 Once you ve selected a Job you must Configure Job Parameters a Select E to edit the job b Use Tab to select the Job Type selection box and select Mail Outgoing SMTP c Enter a description for the Port This is not a parameter but information purely for the benefit of the user It s best to put something in this field that will be meaningful to anyone who might come in contact with this job d Enter the domain name everything that appears after the on the outgoing email address For example dpstele com e Enter the account name the name on the email account the information that comes before the in the email address Email notifications will be sent from this account T AccessMYy l Settings Refresh Connection Help COM Parameters Job 2 DD Ho Data Connection gt Port Usage Mail Outgqoing SWHTP3 Description gt Email Notification Domain Hame dApstele com Account Name tmon 5 x Fiind Edit Next 3Hext Used Pirev t3 Prev Used Giuit
10. sent vi The Repeat Delay indicates the time in minutes between the initial message and the repeat message aioix Settings Refresh Connection Help Pager Profile Entries N ony s one 1 i1 BOTH Enter Operator Number 1 999 gt On Call Technician D _ n H D a F tet Es 0 8 Now we re ready to Assign the Paging Profile to Alarm Points that will need to send out notifications In the example below we will assign the profile to a NetGuardian alarm point If you re unsure how to do this refer to the Point Definition section of the TMon user manual or the TKP titled 1 BLHAAN 17 47 2 3 4 a 6 7 B i ar e e Cai e e r See r LEr pager U DE n ee oe ert Tuc I Up Arrow Previous Field Tab Choices Fid Esc First E E E E E Le F a i 1 E F E y fey F Holts pe i ie vtivel este peo Eb enema DD DP S Tel ecom fechno Knowledge Paper Your Partners in Network Alarm Management 9 Now it s time to Send a Test Email with Debug to make sure your notifications work properly a Initialize and go to monitor mode b Press Shift F3 to take you to the Pager Status screen c Press F4 to send a test email then select the recipient with Enter d Type a message to be sent in the email and then press Enter until you see a green screen i T
11. sked 30 F3 COS F4 Stand F5 Legend F6 Perf F8 Ctls F9 Hlp F10 Esc Exit PRI 126 10 241 232 3000 2 In your T Access session press Alt F5 and press the minus button until you see the Outgoing mail job you configured 3 Press the Spacebar then hit B increasing the size of the English Analyzer Leave this in the background and switch to your Twindows session and send out a test e mail as illustrated in Step 10 of the troubleshooting guide above ors DP S Telecom Techno Knowledge Paper Your Partners in Network Alarm Management F TMonLNX_IDE VMware Remote Console Devices English 55 44_MAIL OUTI 1 999 W E EOE T Windows Session 1 File Connection Tools Options Help n Send Pager Message i F3 COS F4 Stand F5 Legend F6 Perf F8 Ct1s F9 H1p F Pag Int Name Type Pager Phone ID Delay TECH SUPPORT EMAIL EMail support dpstele com i Data 1 This is just a test Data 2 DOU Se Soe eet a a a aa a a a a a Enter bager data 4 Upon sending the email you will see some information scroll across the T Access session This information should help you or your IT department determine where the email is being stopped If you continue having trouble please contact DPS Telecom tech support at 559 454 1600 or support dpstele com
12. terval to any number of minutes less than 25 will guarantee that TMon will be able to send notifications through the email server at any given time Verify the check interval with your IT department 5 Now that you have established and associated our Job and Data Connection you can Create Accounts to Receive email Notifications a From the Master menu select Files gt Pagers OPS Your Partners in Network Alarm Management s Refresh Connection Help lle Maintenance indows extr Hessages nternal Alarms ystem Users abeled Controls ASCII Devices Dial Up Networks Pager Pager Carriers otes eekly Schedules 55 chedule Exceptions Ctrls lphanumeric Formats o1ce Pager Format r Agent Profiles roups enu Parameters b Select Pager Carriers F Pager Carriers Pag Int Name Type Pager Phone ID Delay Fi Response Options F3 BLANK F6 E Mail F8 5ave FO Help FI Esc Exit c Enter the Initials and Name of the person to receive notification Under Type enter E for email press Enter and the screen will pan to the right D DP S Tel ecom fechno Knowledge Paper Your Partners in Network Alarm Management YMivare Remote Console Devices Pager Carriers Pag Int E Mail Address TSP support dpstele com cos oO ee ON Enter initials Fi Response Options FS BLANEK FoO Pager FO Save FO Help FIH Esc Exit To direct input to this virtual mach
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