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1. Password Mio oO ise Installation Wizard lt Back Cancel 4 of 24 Age Appropriate Internet For Aussie Kids 2 The installer will then ask for the Administrator Login and Password If you don t have an account click the link labeled If you don t have an account click here to CREATE A NEW ACCOUNT If you do have an account just click Next gt 2 FilterPak for Windows Destination Location Setup will install FilterPak for Windows in the following folder To install into a different folder click Browse and select another folder You can choose not to install FilterPak for Windows by clicking Cancel to exit Setup Destination Folder C Program Files S4F Browse ise Installation Wizard Cancel 3 The installer will then ask for a destination file folder to install to It is strongly recommended that the default folder be left in place Click Next 5 of 24 Age Appropriate Internet For Aussie Kids 2 FilterPak for Windows Select Program Manager Group Enter the name of the Program Manager group to add FilterPak for Windows icons to FilterPak for Windows Accessories Google Updater Gtk Lavasoft Ad Aware SE Personal Microsoft Office Norton Antivirus Corporate Edition ise Installation Wizard 4 The install will then ask for the name of the program manager group that the filterpak should be added to It is strongly recommended that the default
2. unblocked e Inthe last text box type in the code as it appears in the image to the left of it e Finally click the button labeled Submit This Site It should be noted that the websites are not automatically blocked or unblocked by the request The requests go into a file where they are then subjected to human site review A decision is then made based on our guidelines versus the content of the web page or base domain of that page 10 of 24 Age Appropriate Internet For Aussie Kids Administration Login Filtering Preferences File Help Administration Login To enter the administrative area please enter your administrator password About User Site Review Account John EE Administration Password Login Forgot password This is the section where the administrator can log into the admin console Please note that the name in the account cannot be changed from this screen The administrator then only needs to enter the correct password and then click login 11 of 24 Age Appropriate Internet For Aussie Kids Filtering Preferences File Help Forgot Password This page will allow you to retrieve your Master Account Password which lets you into the Administrative area To begin enter your Master Account Name in the field below and click Continue Master Account Name About User Site Review Administration LOGGED IN johni The Forgot password link will take the admi
3. allows the user to login to the reports server To log in the user will need the Admin Username and Admin password These are the same values used to install uninstall and log into the administration section Troubleshooting The following sections are for basic troubleshooting only The content for these sections is a culmination of issues encountered and resolved by our technical staff Password Problems First the user needs to identify which interface is the source of the difficulty There are five places where a password is asked for in the FilterPak program The Administrative password will be needed when 1 A user tries to enter the Administration Section of the Filtering Preferences 2 A user tries to uninstall the FilterPak 3 A user tries to override a blocked website 19 of 24 Age Appropriate Internet For Aussie Kids The user profile password will be needed when 1 A user tries to access the Internet without first logging on 2 A user has entered the User section of the Filtering Preferences If the password problem is with a user profile do the following e Make sure that the user is not trying to enter the administrator password or the password for another user profile e lf this is not the case please check to make sure that CAPLOCK is turned off e If the password is still incorrect have the administrator login to the Administration section of the Filtering Preferences and change the password to the desired pas
4. categories for which the user will be restricted For a complete list with explanations please read Filtering Categories at the end of this manual 15 of 24 Age Appropriate Internet For Aussie Kids Options Filtering Preferences File Help Options med Show icon in system tray Vv User Show blocked dialog Iv Site Review Administration My Account Profiles Show preferences in the taskbar IV Options Update Maintenance p Upgrade Reports ADMIN This section allows the administrator to make changes that hide visible aspects of the FilterPak and set dial up settings 16 of 24 Age Appropriate Internet For Aussie Kids Maintenance Filtering Preferences File Help Uninstall Uninstalling will completely remove the filter from your computer Uninstall About User Site Review Reinstall Administration My Account Profiles Options Maintenance pens Refresh Reports Refresh user profile Refresh Reinstalling the filter can fix some errors Select Repair to reinstall from Uninstall Method Reinstall Test Filtering Testing will launch a new web browser If the current user has any categories blocked a blocked message will appear This indicates filtering is functioning correctly Test Filtering ADMIN jjohn1 This section has three options The first option is uninstall which will start the uninstall process The second option is reinstall which will start a reinstall pro
5. do the following Please ensure that the user profile experiencing the over blocking is logged in Open the Internet browser of the using the correct user profile and attempt to open a website that is getting blocked Once the blocked dialog box pops up open the Details section If the URL in the box does not match the URL in the web browser then the problem can be equated to ad ware spy ware or some other 3 rd party application on the PC in question If the URL does match then look to see what categories the URL is being blocked for If the website does not fit the description of the category s then the site should be submitted to site review If the over blocking incident does not fit the above criteria please call technical support Unfiltered Access If it is suspected that the filtering is not working try the following to test it Open the Filtering Preferences Log into the Administration Console Click on the Maintenance menu option Click on the Test Filtering menu option If no blocked dialog box shows or if anything other than a Page cannot be displayed message pops up then the user is not currently filtering In this case it would be recommended that the account administrator call technical support If a blocked dialog box does pop up go to the details section and examine the part of the window that describes the categories that the site is being blocked for If those categories look accurate then the problem migh
6. sharing websites such as Photobucket or Imageshack Access to pornography can be prevalent if this category is not selected 23 of 24 Age Appropriate Internet For Aussie Kids Misc Translation proxy etc Language translation and proxy websites These can be used to bypass filtering News Sports and Entertainment News sports entertainment travel and financial news Selection of this category would be appropriate in a workplace situation where time wasting is a problem Personal Website Communities Sites where web space is offered for free such as Geocities Tripod Angelfire and others Any URL categorized as such is not guaranteed to have individual web pages categorized but sometimes we will categorize them on request However most content that is generally considered inappropriate is against the terms of service of such free web hosts Personals and Dating Online dating websites or websites that list information from people wishing to socialize Pornography and Recreational Nudity Any content containing bare female breasts or genitalia in a photo drawing or other graphical representation Recreational nudity includes naturism streaking and other unclothed or see through clothing activities Religion Content about the reverence of a supernatural power regarded as creator and governor of the universe or a set of beliefs values and practices based on the teachings of a spiritual leader Search Web
7. value be left in the box Click Next 2 FilterPak for Windows Start Installation You are now ready to install FilterPak for Windows Press the Next button to begin the installation or the Back button to reenter the installation information ise Installation Wizard Cancel 5 The installer will then give the user one more chance to back out of the installation or go back to change information If the user wishes to go ahead with the install click Next gt 6 of 24 Age Appropriate Internet For Aussie Kids FilterPak for Windows has been successfully installed Press the Finish button to exit this installation 6 The installer will begin installing showing the progress via a progress bar When the installation is finished it will state that it has finished installing FilterPak for Windows Successfully Click Finish gt Install This system must be restarted to complete the installation Click the OK button to restart this computer Press Cancel to return to Windows without restarting Cancel 7 A small box will then pop up requesting a restart of the pc It is highly recommended that the user clicks OK as the FilterPak install touches many areas related to the Windows System which could effect other running programs 7 of 24 MY CMG Age Appropriate Internet kle For Aussie Kids MY Values Uninstalling There are two different paths to uninstall The preferre
8. Age Appropriate Internet For Aussie Kids My Child My Values com au My Child My Values Filterpak Version 7 7 User Manual S4F Inc May 2007 Version 7 7 02 1 of 24 Age Appropriate Internet For Aussie Kids Table of Contents Understanding Your Product Pre Installation Suggestions Installation Uninstalling User Login Site Review Administration Login My Account Account Information Profiles Options Maintenance Upgrade Troubleshooting Filtering Categories O oo BW YW 10 11 13 14 15 16 17 18 19 23 2 of 24 Age Appropriate Internet For Aussie Kids My Child My Values FilterPak 7 7 Understanding Your Product The My Child My Values FilterPak is an Internet content filter the blocks access to websites based on what categories a user profile has selected versus what the individual web site is being blocked for The FilterPak requires that a user is logged on before they can access the Internet More importantly anyone using the FilterPak must also have an account Pre Installation Suggestions e Itis recommended that the user save any documents that the user currently has opened and close all other programs active on the Desktop before continuing because the FilterPak will need to restart the computer post installation e It is recommended that the user install the FilterPak after installing virus protection VPN clients ISP software or firewall software as installing any of these
9. a user to login just click the arrow next to the name in the combination box and then click on the name in the list e Put the password in for the user and click the login button It is important to note that in the Preferences window when this is done it will then display the words user logout with a logout button Do not hit this button unless intending to log out as the user e If logging out please feel free to do so or logout by right clicking on the S4F icon in the lower right corner of the screen and then selecting logout e Finally there is the option to save the password when the user logs in so the user will not have to login again Simply check the checkbox labeled Save Password and then resume logging in 9 of 24 MY CMG Age Appropriate Internet PA inn For Aussie Kids MY Values Site Review Filtering Preferences File Help Request a site review Type the full address of the website to submit for review r E Administration Block Unblock Type in the code below exactly as it appears y6j bp Submitthis Site The Site Review section on the FilterPak contains a single small form e The first text box asks for the fully qualified URL that the user believes needs changed in our system The best way to do this is to copy the URL from the Internet browser itself to eliminate human error from typing it manually e Next just select whether the user wishes the site to be blocked or
10. after installing the FilterPak may cause problems that require the reinstallation of the FilterPak e lf the user is using Windows 2000 please make sure the user is using Service Pack 3 or later as earlier versions presented major conflicts with the FilterPak e You must be connected to the Internet to activate this product 3 of 24 MY CMG Age Appropriate Internet For Aussie Kids V Values Welcome to FilterPak for Windows Setup program This program will install FilterPak for Windows on your computer It is strongly recommended that you exit all Windows programs before running this Setup Program Click Cancel to quit Setup and close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law 1 The first window hat will appear is a general information window pertaining to your installation Click Next gt J FilterPak for Windows Registration Information Installation will now connect to the registeration server in order to verify your account Please enter your FilterPak for Windows administrator login and password for your account If you don t have an account click here to CREATE A NEW ACCOUNT Administrator Login
11. cess The third option is test filtering which will open a web browser and open a test website that is set up to test the filtering capabilities of the current machine profile 17 of 24 Age Appropriate Internet For Aussie Kids Upgrade Filtering Preferences Upgrade Check About There are no upgrades available at this time User Site Review Administration My Account Profiles Options Maintenance ADMIN This section as a default should display There are no upgrades available at this time If there are any new upgrades they will be listed in this section Reports Login Filtering Preferences About user Administrator User Name Site Review Administration Administrator Password My Account Profiles Options Maintenance Upgrade Logon This site requires your brovser to accept cookies 18 of 24 MY Chg Age Appropriate Internet ane KAG Af Tse For Aussie Kids My Values Filtering Preferences Multi Service Networks Pty Ltd Accountability Report Report for 184471 John Wilson John Date 8 3 2007 15 31 About Profile All v Begin Date 7 31 2007 Y End Date 8 2 20 User Site Review Administration My Account x Profiles Submit Reset Options Summary 5 Usage Time Report C all Activity Detail C Blocked Activity by Ca Maintenance Upgrade 7 a Reports Home ContactUs FAQ My Partner Logout Copyright 2004 All rights reserved This section
12. d method is to Log into the Administration section and select Maintenance From there select Uninstall The second method is to go to Add Remove Programs in the Control Panel select the program Filterpak for Windows and click lt b gt Change Remove The uninstall window will come up and ask for the administrative password Enter it and click OK Both methods will lead to the following procedure Install This system must be restarted to complete the installation Click the OK button to restart this computer Press Cancel to return to Windows without restarting Cancel 2 A small box will then pop up requesting a restart of the pc It is highly recommended that the user clicks OK as the FilterPak uninstall touches many areas related to the Windows System which could effect other running programs 8 of 24 MY CMG Age Appropriate Internet Me For Aussie Kids MY Values User Login Filtering Preferences File Help User Login Please login to enable Internet access and filterings Site Review Username wilson Administration Password l Save Password Login There are two places where a user can login to access the Internet There is the pop up box that will pop up whenever an Internet browser is launched and there is the Filtering Preferences section which can be accessed by opening the Filtering Preferences program and clicking on the users menu option To select
13. ll immediate options have been exhausted the FilterPak can be uninstalled temporarily until information is obtained The second problem that could be occurring is that the account administrator has accidentally skipped the registration portion of the install When this happens after the PC restart a user login prompt will come up with the username no user set This problem can be fixed by doing the following Click cancel in this login box and open the Filtering Preferences Program Bring up the Administration Login section and click the link labeled Change Filtering Account Enter the master account name given to the administrator via email after the creation of the account and clicks continue If the administrator does not have this information and cannot recall the master account name it is recommended that they contact technical support If the name chosen shows up in the box labeled Account then that accounts information is now on that PC and the user should now be able to access the Internet 22 of 24 Age Appropriate Internet For Aussie Kids Filtering Categories Below is a list of the built in categories and their descriptions Adult Material Websites and or applications intended for an adult audience or content that is not specifically designed for viewing pornography but may serve as a gateway to such material This category also contains websites that are considered crude and or tasteless Alc
14. nformation To change any information presented on that page click the link labeled Click here to update your account information The administrator will then be able to edit any of the information present and submit changes or simply cancel 14 of 24 Age Appropriate Internet For Aussie Kids Profiles Filtering Preferences File Help Password jeeeee TEN Web List User Check the categories you would like to block from your computer Site Review for this user Administration Pornography amp Recreational My Account Nudity Profiles Chat Instant Criminal Activity Job Employment one Messaging BBS Maintenance E Upgrade Search Sites Reports Adult Material M Gambling Wagering Alcohol amp Tobacco Audio Image amp Video File Media Search Sharing Games Health r r Personal Website Communities Misc Translation Proxy etc Downloads Alternative Lifestyle Personals amp Dating Religion ADMIN This section allows the administrator to create edit remove a user at will Edit and add user take the user to the next section Clicking remove will remove the user and refresh the current window It should be noted that the account must have at least one user to function Without the user the PC user will be unable to reach the Internet Once the administrator has selected add or edit a new window will open which will allow the administrator to set the user password and the
15. nistrator to a basic form that asks for the answer to a question that the administrator set up at the time of registration If the answer is right then the password will then be emailed to the address listed in the account section Once the administrator is logged in they will see a page titled Administration Logout with a logout button The administrator should also see five options under the Administration menu option Do not click the logout button unless the administrator wants to logout 12 of 24 Age Appropriate Internet For Aussie Kids My Account Filtering Preferences File Help My Account Account Status Active About eee Account Information Update your contact information Site Review Administration Reports Feature Change your reporting options My Account Profiles Options Maintenance Upgrade Reports ADMIN From this screen the administrator can go to a screen to update account information their billing information and their reports preference 13 of 24 Age Appropriate Internet For Aussie Kids Account Information Filtering Preferences File Help My Account Account Status Active About ver i Account Information Update your contact information Site Review Administration Reports Feature Change your reporting options My Account Profiles Options Maintenance Upgrade Reports ADMIN Under Account Information the administrator can view all the current contact i
16. ohol and Tobacco Content that advocates or promotes the production or recreational use of alcoholic beverages or tobacco Alternative Lifestyle Non pornographic content that provides information on or caters to homosexual bisexual and other alternative lifestyles Audio Image and Video Filesharing Peer to peer file sharing websites or websites which allow the download of P2P clients such as KaZaa Chat Instant Messaging BBS Websites for online chatting message posting as in forums voice transmission and websites that allow the downloading of software supporting such activities Criminal Activity Includes but is not limited to hacking or cracking hate speech illegal drug promotion illegal weapons and crime instructions Downloads Anything that enables the downloading of software updates patches etc Gambling Wagering Any content providing online wagering and sites devoted exclusively to promoting or gambling activities Gaming Any content that facilitates internet gaming or provides information referring back to games such as strategy guides and walkthroughs Health Any content pertaining to the well being of a living body Job Employment Any content that provides job listings and or other information related to employment such as resume posting or interviewing tips Media Search This category includes image video and audio searches Examples include Google Images Google Video and photo
17. sites that search or index any portion of the internet Swimsuit Lingerie Content that includes photos or drawings of models wearing swimsuits lingerie underwear or other highly revealing attire Shopping Websites whose specific purpose is selling items to retail customers over the Internet The shopping category is targeted to retailers who target the general public This does not include business to business selling or target market selling Weapons and Violence Content pertaining to an instrument of attack or defense in combat such as firearms explosives or swords knives Also content pertaining to any physical force exerted for the purpose of violating damaging or abusing Web based E mail Sites that offer free e mail accounts accessible via a web browser 24 of 24
18. sword Even if it s the same password the change will still take effect e lf this problem persists try restarting the computer e If after restarting the problem is still occurring please call or write technical support If the password problem is with the administration login do the following e Make sure that the user is not trying to enter a user profile password e lf this is not the case please check to make sure that CAPLOCK is turned off e Ifthe password is still incorrect open the Filtering Preferences and go to administration login Click on the link that says forgot Password A new window will appear asking the user to answer a security question If the answer is correct then an email will be sent to the email address listed in the Account Info section e f the password is unattainable please contact technical support for further assistance Issues Changing Profiles If changes have been made to a profile and the changes are not yet evident do the following Log out of administration if not already done Go to the Maintenance section Click the link labeled Refresh Try logging into the effected profile If the changes are still not reflected please restart the PC e lf this does not work please contact technical support 20 of 24 Age Appropriate Internet For Aussie Kids My Values Over Blocking If the blocked dialogue box is not enabled please do so To diagnose the source of over blocking
19. t reside in the actual websites that the user is trying to visit which would mean that we have yet to review them If those categories do not look correct then the user should have the administrator of the account log in and fix the user profile 21 of 24 My Child Age Appropriate Internet zoa en For Aussie Kids MY Values Complete Shutdown of Access This problem does not mean that the computer is broken or that Internet access has been permanently lost If it seems that it is neither of the following problems please contact technical support The first possibility is that a software firewall on the PG is not allowing the FilterPak to connect to our servers This scenario is especially common when during installation or during the reboot after the program filter7 exe is denied access to the Internet either by automatic rules or by human error on the user s part This blocking of the program filterpakwin77 exe is reversible by doing the following Open the firewall s control program and find a section that refers to program allow lists If this section cannot be found or if the user has any trouble with the firewall program at all it is recommended that the user read all supplied documentation for the firewall or call the technical support listed for the firewall It is unlikely that the FilterPak support team will have the documentation necessary to guide the user through this process If the administrator feels that a
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