Interalia iProMOH Manual
Contents
1. interalia IProMOH Installation Guide Copyrights This manual and the software accompanying it are copyrighted 2009 by Interalia Inc iProMOH Installation Guide MA18430R07E7 5 All rights reserved No part of this book including interior design cover design and icons may be reproduced or transmitted in any form by any means electronic photocopying recording or otherwise without the prior written permission of Interalia Inc Interalia Inc Marketing Department 4110 79th Street N W Calgary Alberta Canada T3B 5C2 Phone 403 288 2706 Fax 403 288 5935 Interalia and the publisher have used their best efforts in preparing this book as accurately and completely as possible however we do not make any guarantees or warranties regarding its content Trademarks Interalia is a registered trademark of Interalia Inc iProMOH is a registered trademark of Interalia Inc All other product names and services identified throughout this book are used in an editorial fashion only and for the benefit of such companies No such use or the use of any trade name is intended to convey endorsement or other affiliation with the book IProMOH Installation Guide rev 07 i Note For the latest revision of this guide please go to http www interalia com Support Manuals Table of Contents ON i ciali 1 WE ON ee ee ia 1 dildo 2 FREI nenne E Eee Seren 3 Launching Tne User Sot ani os 3 o AA o O eee 4 Ca 6 8 PRO O e2. Interalia Inc 4110 79th Street N W Calgary Alberta Canada T3B 5C2 In Europe Middle East Africa please return the unit to Interalia Inc Bridge End Road Grantham Lincolnshire England NG31 7TS Password Reset If you have forgotten your password it can be reset to default admin through the serial port 1 Connect a serial cable between a COM port on your PC and the iProMOH 2 Launch a Hyper Terminal session on your PC 3 Select the appropriate COM port and select the following settings Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control Xon Xoff 4 Once connected to the Network Configuration menu press Ctrl P The iProMOH unit will now reboot with the default password restored 5 Disconnect the serial cable when the iProMOH s LED flashes green IProMOH Installation Guide rev 07 7 Approvals Information Approvals Information Safety Section iProMOH models conform to the following safety standards IEC EN 60950 International ITE safety EU CSA cUS 60950 Canada United States AS NZS 60950 Australia New Zealand Telecom Section THE IPROMOH DEVICE IS DESIGNED FOR IN BUILDING OR ON PREMISE CONNECTIONS AND SHOULD NOT BE CONNECTED DIRECTLY TO THE PUBLIC SWITCHED TELEPHONE NETWORK PSTN VARIOUS IN BUILDING CONNECTIONS ARE SUPPORTED INCLUDING ATTACHMENT TO A PUBLIC ADDRESS SYSTEM 24 48VDC PBX WET LOOP OR PBX MUSIC INPUT PORTS CONNECTI
3. RTR 4 TOBIAS nes 5 bc 6 OR rro E o A 6 o nern een 7 CAR RR EEE 7 LEG cc 7 ENTE Edda 7 edi cat 8 End User License Agreement leer acallar 9 Software Product License iii iii iaia 10 A 3 S a gt Overview The Interalia iProMOH is an intelligent music and message Announcer that combines the benefits of both digital storage and digital download via TCP IP STATS The iProMOH s solid state design guarantees maintenance free operation The music and messages are stored in FLASH memory to provide superior announcement quality that does not deteriorate over time Memory size a Y n i is either 60 minutes or 180 minutes Prol IO depending on the model purchased e i Intelligent Music The iProMOH has two modes of operation Hata a Stand alone and ICAS managed In Stand alone mode the iProMOH s content can be managed over the local LAN using the iProMOH s built in user interface In iCAS managed mode the iProMOH automatically downloads content over the Internet The iProMOH calls home over the Internet or LAN to your music message provider s server and updates itself at predefined intervals wali VoL UAE E Lo 164 J al CHEZ CLIT u The use of flash memory for storing the 22 musi n k eryis o e usic messages means a backup battery 1 inter ii es not required If a power outage occurs the d la WESE fees dl i music and messages are always retained Ww infe
4. telecom line voltages and currents of 56 5 VDC and 120 mA These ports are not to be directly connected to the Public Switched Telephone Network PSTN without additional approved in line devices that provide isolation and protection The 8 Ohm port is not transformer coupled and is not intended for connections to telecom equipment ports that will source DC Voltage and current However the unit will tolerate accidental connections to such ports Controls Output Volume Adjusts volume level of the audio output can also be adjusted remotely Treble Adjusted remotely Bass Adjusted remotely Power Supply Input 100 240VAC 50 60Hz 0 3A AC to DC Adapter Output 9 12VDC 600mA Switch mode power adapter uses interchangeable input clips with locking button Dimensions 44mm H x 190mm W x 127mm D 1 75 H x 7 5 W x 5 D Weight 344 grams 0 76 lbs Specifications are approximate and subject to change without notice End User License Agreement Limited Warranty Interalia warrants this equipment to be free of defects in material and workmanship for a period of three years from the date of shipment All defects will be repaired without charge upon return of the unit to the factory This warranty is null and void if any modifications have been made to the unit or if the unit has been subject to physical or electrical stress as determined by the manufacturer This warranty covers parts and labour only and does not
5. with the local laws and obtain the appropriate licences before you use the iProMOH E MP3 files are subject to the same laws These are compressed software files made from a standard music CD MP3 as an application is not illegal but the recording of musical works protected by copyright is o TheiProMOH device and CAS software is licensed only for the reproduction and use of non copyrighted materials or materials the user is legally permitted to reproduce and use a We strongly recommend that you use the services of a reputable Music on Hold provider Please do not download copyright files or transfer from CDs or other media Files downloaded from the Internet or P2P networks may contain viruses or trojans that may damage the CAS server and the use of such invalidates this licence They are used entirely at your own risk a Remember to consult the terms of use for all files that you use with this equipment Files designated for private or domestic use should not be used with the iProMOH The use of these files will infringe the copyright of the licence holder and render you liable for a fine and in certain jurisdictions a term of imprisonment Software Product License Grant of License This grants you the following rights Software You may install and use one copy of the software product on the computer Back up Utility You may create a back up copy of the software product solely for archival purposes Description o
6. 000707000xxxx directly into the address bar and hit enter Each unit will be displayed followed by its MAC address in brackets Click on the iProMOH you wish to communicate with and you ll see a folder called Config tool Click this folder to access the security window Enter the password and proceed to the user interface The default password is admin It is recommended you change this password at your earliest convenience After entering the password you will be given access to the user interface program This program is called iProMOH exe Double clicking this will launch the user interface application Summary 1 My Network Places gt Entire Network gt Microsoft Windows Network or enter the MAC address 2 ProMOH gt iProMOH MAC address gt Config tool 3 Enter password gt Launch iProMOH exe Note After closing the application after the first use you will be prompted to add a shortcut to your desktop This will help you launch the user interface directly from your desktop in the future IProMOH Led Status The status LED indicates the current activity ofthe iProMOH Status LED Indicates Flashing Green Normal Operation Flashing Green and Amber Upload Download Activity amp admin connection Solid Red Error Condition SeeTroubleshooting on page 5 Solid Green Firmware update Start up Configuring The iProMOH The iProMOH is managed and configured either remotely by your music message provid
7. N session LED is solid red LED is flashing red LED is flashing amber LED is solid amber Verify the power adapter is connected between the iProMOH and the main outlet Verify the Network cable is good Verify the music message provider s server is up Re boot PC Check iProMOH network cable is good Verify the RCA input cable is properly connected Verify the Back ground Music source is functioning correctly Verify the output volume control is not set too low Verify the RCA cable is connected properly During a VPN session the iProMOH can only be reached via its IP address Fatal error Cycle power if still solid red contact service provider Network Error If using DHCP the iProMOH could not find a DHCP server Can t connect to server Check the network Configuration Error Login failed Configuration corrupted Out of message space Force a call home via the front panel buttons see volume control on page 3 Call service provider This should only occur during boot up or shut down It should only stay on for a maximum of 1 minute If it remains on cycle the power Repair The iProMOH does not contain any user serviceable parts In the event of a problem first contact your provider or Inthe United States please return the unit to Interalia Inc Suite 135 10340 Viking Drive Eden Prairie Minnesota USA 55344 In Canada Asia Pacific Latin America please return the unit to
8. ON TO THE PSTN MAY ONLY BE DONE USING THE 600 OHM OUTPUT PORTS USING ADDITIONAL APPROVED IN LINE DEVICES THAT PROVIDE ISOLATION AND PROTECTION EMC EMI Section iProMOH models conform to the following radiated and conducted emissions standards FCC Part 15 Class A AS NZS CISPR22 Class A EN 55022 Class A iProMOH models conform to the following immunity standard EN 55024 Technical Specifications Memory Models available in 60 minutes or 180 minutes Number of Messages 10 000 100 files x 100 Playlists or until memory limit is reached Audio Storage Audio Encoding Decoding format ogg Encoding Decoding Data rate 64 Kbps Decoded Audio Sampling Frequency 48 KHz Storage Medium non volatile Flash memory no back up battery required Audio Inputs One RCA input for cross fading background music with stored messages 4 10K nominal input impedance 1V RMS nominal input level The Input port is not transformer coupled and is not intended for connections to telecom equipment ports that will source DC Voltage and current However the unit will tolerate accidental connections to such ports Audio Outputs Connectors RCA Jacks Impedance level 600 Ohms nominal transformer coupled 5dBm 1 38 Vrms maximum nominal output level second 600 Ohm output available on two channel units 8ohm 1 Watt 8 Vpp 2 8 Vrms DC Characteristics The 600 Ohm ports are tolerant to
9. U S A 55344 Tel 1 952 942 6088 Fax 1 952 942 6172 info interalia com Bridge End Road Grantham Lincolnshire England NG31 7TS Tel 44 0 1476 594207 Fax 44 0 1476 594208 info interalia com Interalia recognizes that to be successful today we need to listen to our customer s suggestions and implement them in our products Our solutions are the result of collective input from our Customers and the engineering excellence Interalia has become known for over the last 34 years
10. er or on your local network using the User Interface Either 1 _ Launch the user interface as described in Launching The User Software on page 3 After launching the User Interface select Help gt Help or press Fl to open the iProMOH user manual 2 Or configure the iProMOH to contact your music message provider Launch the user interface and access the Configure Menu Then select iCAS Hosting and check the Enable iCAS Hosting button From here you can set the IP address of the iCAS server which the iProMOH will communicate with and the port number it will use for that communication Port 80 is the default The configuration can still be done through the serial port if required The IICH port should only be configured if the iCAS Initiated Call Home feature is to be used Proxy server settings can be configured here if required IICH or iCAS Initiated Call Home is an optional feature whereby the administrator running iCAS software can remotely push new content to the iProMOH instead of waiting for the iProMOH to initiate communications at its pre configured time Troubleshooting Symptom IProMOH Installation Guide rev 07 5 Troubleshooting Corrective Action iProMOH does not power up iProMOH is not downloading updates Can t see iProMOH on network Background music is not playing Audio does not play to the Telephone in store System Cannot see the iProMOH through a VP
11. f Other Rights and Limitations Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the software package except and only to the extent that such activity is expressly permitted by application law notwithstanding this limitation Termination Without prejudice to any other rights Interalia may terminate this agreement if you fail to comply with the terms and conditions of this agreement In such event you must destroy all copies of the software product and all of its component parts Upgrades If the software product is an upgrade from a previous version you may use or transfer the Software Product only in conjunction with that upgraded product Copyright All title and copyrights in and to the software product and accompanying printed materials and any copies of the software product are owned by Interalia You may not copy the printed material accompanying the software product 0 P basil a 4110 79th Street N W Calgary Alberta Canada T3B 5C2 Tel 1 403 288 2706 Fax 1 403 288 5935 info interalia com For over 34 years Interalia has been a global leader in the design and manufacture of high quality audio announcement solutions for the telecommunication and transportation markets During this time we have installed more than 250 000 systems in 60 countries around the world 10340 Viking Drive Suite 135 Eden Prairie Minnesota
12. include shipping costs traveling expenses or travel time Installation of the equipment is the sole responsibility of the purchaser The manufacturer its agents or distributors accept no responsibility for malfunction or damage caused by improper connection of the unit THE MANUFACTURER ITS AGENT OR DISTRIBUTORS ARE NOT LIABLE FOR LOSSES INCURRED THROUGH THE USE OF THE EQUIPMENT OR BY THE MALFUNCTION OF THE EQUIPMENT OR FOR ANY LOSSES OR DAMAGE INCURRED BY THE USE OF THE EQUIPMENT IN ANY MEANS WHATSOEVER THIS WARRANTY IS LIMITED TO THE REPAIR OF THE EQUIPMENT TO ITS NORMAL FUNCTIONAL CAPABILITY THIS WARRANTY IS COMPLETE AS STATED AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED ARE NOT VALID Important Read Carefully This End User License Agreement is a legal agreement between you either an individual or a single entity and Interalia This legal agreement is specific for the iProMOH iCAS hardware and software that you have purchased E All commercially recorded music is controlled by Copyright Law and the use of this music without permission infringes copyright and is a criminal offence a Toseek clearance on this music can be expensive and time consuming The media producer will need to approach the owner of the composition and the sound recording 2a Different jurisdictions have different bodies to enforce and licence the use of music on the telephone or over a public address system and you should familiarize yourself
13. ll only need a fixed IP address if the IICH feature is to be used See your provider for details Using the RCA interface cable connect one of the iProMOH s outputs 600 Q or 8 Q to the telephone system s MOH input or the paging announcement system s Line in input on the amplifier depending on whether the iProMOH is being used for MOH or announcements Do not use both outputs simultaneously Refer to the telephone paging system s technical specifications to determine which output to use Connect the iProMOH s power adaptor to a wall outlet Ensure the Ethernet cable is connected before applying power to the unit The iProMOH will begin playing its default music file iPPOMOH Installation Guide rev 07 3 Faceplate Faceplate From left to right the faceplate elements are Power Input Wall adapter input jack Connect the adapter supplied with the iProMOH to this input No other adapters should be used NETWORK jack This jack has two LEDs labeled LNK link indicator and ACT activity indicator LNK will appear solid green if the Ethernet link is connected to an Ethernet connection ACT will blink amber when activity occurs on the Ethernet link Connect the Ethernet cable to this jack Channel 1 Output Use either the 8 Q or 600 Q to connect to your system depending on its requirements Channel 2 Output 2 channel units only Second 600 output plays different music messages from channel 1 Music In C
14. onnect to the Line out of a background music source e g satellite feed CD radio etc if required Used to cross fade with messages stored on the iProMOH Serial connector Used to configure the iProMOH with an IP address if not on a DHCP network Volume Control Adjusts the output level of channel 1 and 2 CH1 amp CH2 increment their respective channel volume from 1 to 9 then back to 1 in a circular manner Remote volume control is also possible Note Pressing the up and down volume buttons simultaneously for 3 seconds will initiate an immediate call home session Launching The User Software To find the iProMOH on your network 1 After installing the iProMOH you need to find its built in user interface on your network The iProMOH announces its presence in Microsoft Windows Network It may take up to 5 minutes or re boot the PC after connecting the unit to your LAN before the network sees the iProMOH Note Local administration rights on the PC are required If Windows firewall is on ensure that the exception files and print sharing is checked Go to My Network Places gt Entire Network gt Microsoft Windows Network Here you will see a Workgroup called iProMOH Double click this icon to see a list of iProMOHs available on your network If only one iProMOH is connected only one will be displayed in the window eee reed Note If you do not see the workgroup type the MAC address
15. raliacom even if the iProMOH is turned off Once power is restored the iProMOH will automatically call home to see if any updates occurred during the outage HE ek ae 600 ohm Q and 8 audio outputs allow the iProMOH to be compatible with most telephone or paging systems Adjustable volume is present on the unit and is also controllable remotely Also controllable remotely are bass and treble controls to maximize the iProMOH s fidelity The iProMOH comes complete with interface cables and mounting hardware It is designed to be mounted vertically on a wall or placed on a table top near a telephone paging system With your iProMOH With your iProMOH you should also receive 1x RCA to RCA connector 2 with two line units 1x wall mounting kit 1x power adaptor 1x Cat 5 network cable Installation To install the iProMOH Le Using the wall mounting template below position the iProMOH near the telephone paging system and secure it vertically to the wall Attach wall mount screws to the correct centre distance using this template Tighten screws until about 1 8 is protruding Hang the unit on the screws and pull down lightly until the unit locks into place iProMOH a A 3 5 9 mm Using the Ethernet cable RJ45 to RJ45 connect the iProMOH s NETWORK jack to an available network connection on your LAN The network connection must have access to the Internet The iProMOH wi
Download Pdf Manuals
Related Search