Guide à l`Usager TARSO - MRC BROME
Contents
1. Contact us Our offices are open Monday Friday 7 a m to 12 p m and 1 p m to 4 p m 450 263 7010 1 866 890 5242 Service de transport adapte et collectif de la MRC Brome Missisquoi Oo 749 rue Principale Cowansville Quebec J2K 1J8 transport mrcbm qc ca SOCIETE GESTRANS www gestrans ca PUBLIC TRANSIT 0e MRC BROME MISSISQUOL ca TRANSPORT R GION VITICOLE VERTE ET EN SANTE 450 263 7010 Ou 1 866 890 5242 Janvier 2009 Personal information GENERAL Name Address Town URGENCE Notify MEDICAL Doctor Telephone Allergies Tables of contents User s responsibilities Be ready at the confirmed time Changing or canceling a reservation White Trips Users responsibilities miscellaneous Penalties Unforeseen events In case of accident Prodedure in case of extreme weather Change to service Hours of operation Territory covered Complaints procedure Inter city transport by bus Carpooling Volunteer transport Maps of Brome Missisquoi MRC s rate zone Tables of contents Coverage zone Customer service and dispatching Regular transport Occasional transport Public transit routes Schedule Public transit routes Destinations Shared transportation service Shared transportation Schedule Group transportation Statutory holidays with no transportation service S2. Stations You can also call our office at 450 263 7010 to check A message will be on the paratransit service s answering machine Statutory holidays with no administrative services The Brome Missisquoi MRC s public transit and paratransit offices are closed on statutory holi days We cannot take your calls on statutory holi days We ask you therefore to book several days in advance Below is a complete list of the statutory holidays on which the services of our dispatch office will be unavailable January 1 and 2 Easter Monday K Good Friday F te nationale du Qu bec National Patriotes Day Labour Day Canada Day December 25 26 Thanksgiving X The schedule may vary during the holiday season users there fore must contact us to confirm it Rates and payment methods Applicable rates are provided in the sleeve at the back of the manual PAYMENT METHODS Cash The client may pay his or her fare in cash Only exact change is accepted Drivers do not make change Punch cards 10 or 50 punchs Punch cards may be used for all trips within the MRC s public transit service coverage zone These cards must be paid for by cash or cheque directly to a driver by mail at the MRC s head office in Cowansville or at the offices of the public transit and paratransit service in Farnham To buy a card directly from a driver the user must notify the public transit service in advance
3. for a user Reservations must be made seven business days prior to the date of the requested trip Occasional for a user Reservations must be made no later than noon 12 p m on the business day prior to the requested trip For trips on Mondays you must reserve no later than noon 12 p m on the Friday prior to the requested trip In the case of statutory holidays we ask that you please reserve no later than noon 12 p m on the business day prior to the holiday Occasional for a group Four person minimum subject to budgetary considerations and vehicle availability and only outside of regular hours of operation Reservations must be made five business days prior to the date of the requested trip LUGGAGE PURCHASES The presence of luggage and packages is al lowed if their handling does not require the help of the driver and if they do not require ad ditional space in the vehicle They also must not block movement in the vehicle SEATBELTS Wearing seatbelts is mandatory for all trips in these vehicles BOARDING The rider must be ready 10 minutes before the scheduled boarding time PROPER BEHAVIOUR The rider must show respect and civility towards the driver and other passengers and cannot unduly delay or harm the proper operation of the service The non respect of one or the other of the poli cies could result in the immediate suspension of the person at fault TOBACCO AND FOOD lt
4. is strictly forbidden to smoke in any of the transit service s vehicles x Itis strictly forbidden to eat or drink in any of the transit service s vehicles except with special permission User s responsibilities Booking procedure RESPECTING THE RESERVATION For all transportation reservations PROCEDURE you must provide the following information x For all trips it is necessary to reserve a place in User number a vehicle The rider must make their trip reser vations according to the given guidelines Res ervations can only be made at the dispatch Date of requested trip service User s first and last names Frequency of trip if applicable The rider cannot make a reservation without a q y Pp IT app specific reason as the case may be and must Boarding and drop off points cancel reservations that are no longer needed All excursions white trips are billed to the Desired time of arrival at rider according to the rate in force who ne aa and departure from destination glects to cancel their trip Presence of a guide or helping dog Last minute reservations will not be accepted The user must contact the paratransit service A according to the reservation guidelines pre sented earlier ANIMALS Companion animals must travel in closed For children cages supplied by the rider and must remain in their laps This restriction does not apply to If you are travelling with a child guide or assistance dogs req
5. of routes 139 and 202 Massey Vanier the CLSC Maison Nesbitt and BMP Hospi tal Pike River Cowansville Pike River town hall Stanbridge Station garage Du pont Bedford Ultramar station corner of Cyr and Camp bell and post office Stanbridge East post office Dunham fire hall Cowansville corner of routes 139 and 202 Massey Vanier the CLSC Maison Nesbitt and BMP Hospital Notre Dame de Stanbridge Cowansville Notre Dame church St lgnace de Stanbridge town hall Bedford post office corner of Cyr and Campbell Stanbridge East post office Dunham fire hall Cowans ville corner of routes 139 and 202 Massey Vanier the CLSC Maison Nesbitt and BMP Hospital Brigham Cowansville Brigham D panneur des Erables corner of des Erables and Route 139 East Farnham town hall Cowansville corner of routes 139 and 202 Massey Vanier the CLSC Maison Nesbitt and BMP Hospital Inter city transport by bus Veolia Transport ensures an inter city service in Brome Missisquoi and to Montreal seven 7 days a week with two 2 to three 3 departures and two 2 to three 3 returns per day The population can therefore use the service to get around within the MRC s territory or go as far as Montreal The main towns serviced are Brome Lake Sutton Cowansville and Farn ham Other stops can be made upon re quest Stops on request are not neces sarily indicated in the regions some places
6. Cards are available in 10 or 50 punchs formats Unforeseen event If you encounter an unusual delay more than 15 minutes you will have to contact the Brome Missisquoi MRC paratransit service at 450 263 7010 1 866 890 5242 We will be able to inform you of the transportation situation Outside of office hours call 1 866 278 9538 In case of an accident If an accident happens during a trip the paratransit service will do everything possible to contact the rider s close friends or family As well the customer service will supply information to any rider who wishes to file a claim to the appropriate authorities 0 Penalties WHITE TRIP OR MULTIPLE DELAYS Rate zones The service s coverage zone is divided into five rate zones To travel within a zone you must pay one trip or one hole punch for a one way trip You must pay two or three trips or hole punches to travel throughout two or three different zones x Each white trip or delay will be charged to the rider according to the user fees in force After three 3 repeated white trips or delays there will be a suspension of transport of a week or more according to the frequency of use of the service NON PAYMENT Transport will be suspended until payment is re ceived after three 3 incidents of non payment there will be a suspension of transport for a week or more according to the frequency of use of the service NSF CHEQUES If a rider makes
7. a payment with a bad cheque Bedford Cowansville Bedford Bedford Township Brigham Cowansville Stanbridge East Stanbridge East Farnham Station Saint Armand Saint Pierre de V ronne Pike River Frelighsburg Dunham Farnham Town of Brome Lake non sufficient funds for the next trip they will have to pay an additional amount of 15 5 in NSF charges 10 in administrative fees After two incidents there will be a suspension of a week or more depending on the frequency of use of the service Farnham West Bolton Town of Notre Dame de Stanbridge Saint Ignace de Stanbridge Sainte Sabine Sutton Brome Lake Brome Abercorn Sutton Glen Sutton BEHAVIOUR Depending on the seriousness the Brome Missisquoi MRC paratransit service will try to find a solution to the problem with those involved In the case of a repeat and or a serious incident the penalty may be the temporary suspension of a week or more depending on the case 10 and 50 punch cards Transport adapt et collectif 1 50 49 48 47 46 45 44 43 42 41 40 39 issi i 2 c ss 38 de Brome Missisquoi 3 Transport adapt et collectif Titre de transport a de Brome Missisquoi 10 D placements internes Titre de transport 50 D placements internes 20 a Booking procedure For each trip you must reserve by calling 450 263 7010 or 1 866 890 5242 Several types of transportation are offered Regular
8. de V ronne Pike River Stanbridge Station Saint lgnace de Stanbridge and Stanbridge East Cowansville Saint Pierre de V ronne a Pike River Dunham Stanbridge East East Farnham Stanbridge Station Farnham Sutton Glen Sutton Frelighsburg Ange Gardien Rouville MRC Centre d action b n vole de Cowansville Brome 450 263 3758 Areas covered Brigham Cowansville Dunham East Farnham Frelighsburg Sutton Town of Brome Lake West Brome Customer service and dispatching Centre d action b n vole de Farnham 450 293 3265 Areas covered Farnham Sainte Sabine 450 263 7010 or 1 866 890 5242 Monday Friday Wellness Group Town of Brome Lake Com 7 a m to 12 p m and 1 p m to 4 p m munity Services 450 242 2020 Areas covered Town of Brome Lake West Bol ton Brome For further information please see pages 14 15 28 A regular transportation trip is a booking that is repeated on the same day and at the same time each week A regular itinerary will be programmed into our transportation software and you will no longer have to make a reservation for this trip as long as its parameters remain unchanged For example From Farnham to Cowansville every Tuesday and Friday at 8 30 a m with a return trip at 11 40 a m To cancel a regular trip we ask that you please notify us as quickly as possible see below for information about modifying or cancelling a reservation Following a cancellat
9. have signs others do not The rider who wishes to get on must be there about 10 minutes before the expected arrival of the bus and must wave to the driver when they see the vehicle white with blue lines The vehicle either has the number 54701 or 18801 Complaints procedure The public transit and paratransit service of the Brome Missisquoi MRC is concerned with offering a quality service that meets the needs of its clients However the riders who experience dissatisfaction with the paratransit service are invited to make their comments observations or complaints known In order to allow a continual improvement in our transportation service the customer service has been authorized by the management to welcome all comments or complaints that you wish to make and to ensure they are followed up on In writing Direction du service de transport adapt et collectif de la MRC Brome Missisquoi 749 rue Principale Cowansville Quebec J2K 1J8 By telephone 450 263 7010 or 1 866 890 5242 By E Mail transport mrcbm qc ca Shared transportation The public transit system offers the possibility of a transportation pairing for anyone requiring a means of transportation the schedules are the same as those for the paratransit system and the service is offered five days a week regardless of the nature of the transportation need Regular routes have been established according to destination and schedule from Monday
10. hedule The schedule for the public transit routes includes arrivals in Cowansville at 8 55 a m and 12 55 p m with starting points in any of the towns within the coverage zone Daily departures from Cowansville are at 11 40 a m and 4 30 p m but reservations are required Users are provided with their trip times from the dispatcher at the time of booking these times depend on the point of departure and on the destination Public transit routes Destinations St Armand Cowansville Philipsburg post office St Armand town hall Fre lighsburg town hall Dunham fire hall Cowansville corner of routes 139 and 202 Massey Vanier the CLSC Maison Nesbitt and BMP Hospital Glen Sutton Cowansville Glen Sutton Auberge Glen Sutton Abercorn town hall Sutton town hall IGA and corner of routes 139 and 104 Cowansville corner of routes 139 and 202 Massey Vanier the CLSC Maison Nesbitt and BMP Hospital Sainte Sabine Cowansville Ste Sabine town hall Farnham P tro Canada Vid otron and IGA corner of St Hilaire and St Paul Cowansville corner of routes 139 and 202 Massey Vanier the CLSC Maison Nesbitt and BMP Hospital Public transit routes Destinations West Bolton Cowansville West Bolton Cantine chez Bud Knowlton Mill Pond Village Centre Lac Brome St Edouard chapel Brome Village D panneur Brome West Brome corner of routes 139 and 104 Cowansville corner
11. ion your reservation for a Occasional transportation Your booking will be programmed into our trans portation program A telephone confirmation of the times will be made only in case of any changes otherwise you may presume you will be picked up at the scheduled time To cancel an occasional trip we ask that you please notify us as quickly as possible C a Regular transportation Carpooling Carpooling transport is supported by the MRC which is a member of the Carpooling Network operated by Covoiturage Montr al Inc On the Brome Missisquoi MRC s home page visitors will find a car symbol that will take them to the Carpooling Network web site http brome missisquoi covoiture ca The rides and the demand for rides remain at the discretion of the registered members Inter city transport by bus Several interesting rebates are offered to stu dents those over 60 years of age children un der 12 years of age one day return trips the purchase of a booklet of 10 tickets etc To find out the exact prices per trip the rider must contact Veolia Transport 1 877 348 5599 To find the schedule and the route visit the V olia Transport web site in French only http www veoliatransport qc ca fr tr_interurbain trajet php 505 boul de Maisonneuve Est coin Berri A Arr t sur demande Fronti re Canada USA Staton ena VOTRE TRAJET Public transit routes Sc
12. nsportation mode used for each trip minibus or taxi is at the discretion of the Service de transport collectif de la MRC Brome Missisquoi This decision takes into account the available resources Other means of transportation are available in the area They are presented at the end of this manual but for your information only we are not responsible for these other services and we do not manage reservations for them The various means of transportation avail able throughout the MRC Public transit routes Shared service with the paratransit system Group transportation Intercity transportation by bus between Mansonville and Montreal with stops in Brome Lake Sutton Cowansville etc Transportation by volunteers Carpooling Map of the Brome Missisquoi MRC s rate zones G Coverage zone Towns in coverage zone Volunteer Transport There are four 4 volunteer centres in the region in Bedford Cowansville Farnham and Brome Lake Voluntary accompaniment transport does not have a fixed schedule The volunteer centres must be contacted to learn the transportation pos sibilities Abercorn Notre Dame de Stanbridge Bedford town Saint Armand Bedford township Sainte Sabine Centre d action b n vole de Bedford Brigham Saint Ignace de Stanbridge 450 248 2473 Areas covered Bedford Canton de Bedford Notre Dame de Stanbridge Saint Armand Saint Ignace de Stanbridge Saint Pierre
13. olerate three 3 white trips per year lf you make more than three 3 white trips you will be advised and suspended from the service for a week or more A letter from the paratransit service will be sent to you We are counting on the cooperation of our users to avoid this situation
14. tatutory holidays with no office services Rates and payment methods Rate zones Booking procedure Words of welcome Welcome to the Brome Missisquoi MRC s public transit service We are pleased to present this users manual for our service This manual will explain how the public transit service operates and will help you gain access to transportation that meets your needs The public transit system is growing quickly and this manual allows you to access this service for all your transportation needs whether they are related to medical appointments work school or recreation It is important that you read this manual in order to learn how the service works to be well informed and to be able to get the most out of the service while avoiding confusion and misunderstandings This manual serves as a general reference for users We hope it will meet your needs and answer all your questions otherwise please communicate with us directly Service de transport adapt et collectif de la MRC Brome Missisquoi 749 rue Principale Cowansville Quebec J2K 1J8 Telephone 450 263 7010 1 866 890 5242 E mail transport mrcbm qc ca Service offered The Brome Missisquoi MRC s public transit service offers a transportation service by taxi or by minibus shared by the paratransit service it operates by reservation only Only registered members may use the public transit system There are no eligibility criteria The tra
15. through Friday In all cases the service is offered if there is a pos sibility of pairing up except for the public transit routes which are always available by reservation and subject to the conditions set forth above g The transit service is able to organize group transportation for a minimum of four people subject to vehicle availability and budgetary constraints and only outside of regular hours of operation See the section on booking procedures for further information Statutory holidays with no transportation service Days with no service statutory holidays New Years Day Christmas Day Group transportation Changes to services Hours of operation Territory covered Rates When there are changes to the hours of service rates or areas served users will be advised by mail or publication in the media Procedure in case of extreme weather When weather conditions are not favourable to carrying out safe transportation it is possible the paratransit service will be suspended The decision to suspend the service is the responsibility of the management of the Brome Missisquoi MRC paratransit service in cooperation with the carriers if necessary If the road is slippery snow covered and not passable we refuse to put riders and their designated drivers in danger In the event of the service being shut down an announcement will be made on the MIX96 FM 96 5 CFXM FM 104 9 CJAD AM 800 radio
16. uiring a car seat you must provide your own car seat User s responsibilities ready at the confirmed time For all of your trips you must be ready 10 minutes before the established departure time Unfortunately there are sometimes unforeseen situations on the road which could speed up or delay your trip The drivers are not obliged to wait for a rider who is late Modification or cancellation of a reservation Requests for changes must be made in the morning the day before the trip and for the cancellation of a reservation we ask you to call as soon as possible 450 263 7010 ou 1 866 890 5242 If you have a major unforeseen problem outside of business hours on the day of the trip you must contact our emergency service 1 866 278 9538 A driver cannot change a reservation without the agreement of the Brome Missisquoi MRC paratransit service s dispatcher White trips lf the driver arrives at the planned stop and you refuse to take your ride or you are not present at the time and place agreed upon you will have a white trip When a driver comes to get you unnecessarily the Brome Missisquoi MRC public transit and paratransit service must pay the entire cost without any compensation from the transport ministry The client must therefore pay for their ride even if they did not use the service according to the user rates in force We understand that this situation is rare and unforeseen We only t
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