Home

User Guide - Xerox Support and Drivers

Contents

1. Xerox Phaser 6020 Printer 121 User Guide Regulatory Information Regulatory Information for 2 4 GHz Wireless Network Adapter This product contains a 2 4 GHz Wireless LAN radio transmitter module which complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user s authority to operate this equipment 122 Xerox Phaser 6020 Printer User Guide Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your printer go to e North America www xerox com msds e European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts Xerox Phaser 6020 Printer 123 User Guide Recycling and Disposal This appendix includes AUSG DU EEE a een 126 NOn Amen nee een 127 European Union ses Aa ei een 128 Other OTS a pt ot peer eeepc cee et ean et moa io men Dsent 130 Xerox Phaser 6020 Printer 125 User Guide Recycling and Disposal All Countries If you are managing the disposal of your Xerox product
2. 86 Xerox Phaser 6020 Printer User Guide Maintenance 4 Lift the dust cover and push it into the printer 5 Pushin the length guides and slide bar until they stop 6 Close the front door Xerox Phaser 6020 Printer 87 User Guide Maintenance 7 A Lift and carry the printer as shown in the illustration Note To find the weight for your printer configuration see Physical Specifications on page 111 CAUTIONS Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total Satisfaction Guarantee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving When moving the printer do not tilt it more than 10 degrees to the front back left or right Tilting the printer more than 10 degrees can cause toner spillage After moving the printer 1 2 3 88 Reinstall any parts you removed Reconnect the printer to the cables and power cord Plug in and turn on the printer Xerox Phaser 6020 Printer User Guide Troubleshooting This chapter includes General moublesh86unG 22 2 90 Popper ame nee en ne essen 93 Punt Quality ODER era 101 Getting Henne ee Beil 107 Xerox Phaser 6020 Printer 89 User Guide Troubleshooting General Troubleshooting This section includes e cf ONC A DOCS Sasa IN ON jpertepecey renters
3. Note If the Software and Documentation disc is not available you can download the latest drivers from www xerox com office 6020drivers Double click Phaser 6020 Installer At the Introduction installer window click Continue At the License Agreement select I Agree then click Next Select the destination disk then click Continue To change the location of the driver installation click Change Install Location Click Install If prompted enter your password then click OK Click Continue Installation 2 0 0 mia Un E 0 To complete the installation and restart your computer when the print driver finishes installing click Restart 36 Xerox Phaser 6020 Printer User Guide Installation and Setup Adding the Printer For networking set up your printer using Bonjour Rendezvous or connect using the IP address of your printer for an LPD LPR connection For a non network printer create a desktop USB connection To add the printer using Bonjour 1 2 From the computer Applications folder or from the dock open System Preferences Click Print amp Fax The list of printers appears on the left of the window Click the plus button under the list of printers Click the Default icon at the top of the window Select your printer from the list and click Add Note If your printer was not detected verify that the printer is on and that the Ethernet or USB cable is connected properly To add the printer by sp
4. IORREEINEENE PONE casaria aa a ernennen 30 Tnstaling the See renee a ees 34 gt Conngunng Network Sering Suasono E ENER 38 e Configuring General Settings Using CentreWare Internet Services unnsesssenenssssennnesseennnnrsennnnenenne 40 e Configuring Security Settings Using CentreWare Internet Services scscssssscssssesssneesssnneeseesnseeesssneeeeetee 42 RITA FI eases een 47 Installing the Printer as a Web Services Dive nu 48 See also Installation Guide packaged with your printer Online Support Assistant at www xerox com office 6020support Xerox Phaser 6020 Printer 27 User Guide Installation and Setup Installation and Setup Overview Before printing your computer and the printer must be plugged in turned on and connected Configure the initial settings of the printer then install the print driver software and utilities on your computer You can connect to your printer directly from your computer using a USB cable or a wireless network connection Note If the Software and Documentation disc is not available you can download the latest drivers from www xerox com office 6020drivers See also Selecting a Location for the Printer on page 29 Choosing a Connection Method on page 30 Connecting the Printer on page 30 Configuring Network Settings on page 38 Installing the Software on page 34 28 Xerox Phaser 6020 Printer User Guide Installation and Setup Selecting a Location for the Printer 1
5. e Donot remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so Turn off the printer when performing these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these covers The following are hazards to your safety e The power cord is damaged or frayed e Liquid is spilled into the printer e The printer is exposed to water e The printer emits smoke or the surface is unusually hot e The printer emits unusual noise or odors e The printer causes a circuit breaker fuse or other safety device to activate If any of these conditions occur do the following 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Xerox Phaser 6020 Printer 11 User Guide Safety Power Cord Use the power cord supplied with your printer e Plug the power cord directly into a properly grounded electrical outlet Ensure that each end of the cord is connected securely If you do not know if an outlet is grounded ask an electrician to check the outlet A WARNING To avoid risk of fire or electrical shock do not use extension cords power strips or power plugs for more than 90 days When a permanent outlet receptacle cannot be installed
6. EnvelopeMesfeedsan sense re urn 100 Paper Jam Message Stays On Ren EARR 100 Multiple Sheets Pulled Together Probable Causes Solutions The paper tray is too full Remove some of the paper Do not load paper past fill line The edges of the paper are not even Remove the paper align the edges and then reload it The paper is moist from humidity Remove the paper from the tray and replace it with new dry paper Too much static electricity is present e Try anew ream of paper e Do not fan transparencies before loading in tray Using unsupported paper Use only Xerox approved paper For details see Supported Paper on page 50 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the e Remove the misfed paper and reposition it properly in the tray tray e Adjust the paper guides in the tray to match the size of the paper The paper tray is too full Remove some of the paper Do not load paper past the fill line The paper guides are not correctly adjusted Adjust the paper guides in the tray to match the size of the paper to the paper size The paper is moist from humidity Remove the moist paper and replace it with new dry paper Using paper of the wrong size thickness or Use only Xerox approved paper For details see Supported Paper on type page 50 The tray contains warped or wrinkled paper Remove the pa
7. Select a dust free area with temperatures from 10 32 C 50 90 F and relative humidity 15 85 Note Sudden temperature fluctuations can affect print quality Rapid heating of a cold room can cause condensation inside the printer directly interfering with image transfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal with all four feet in solid contact with the surface To find the weight for your printer configuration see Physical Specifications on page 111 After positioning the printer you are ready to connect it to the power source and computer or network See also Total Space Requirements on page 111 Clearance Requirements on page 111 Xerox Phaser 6020 Printer 29 User Guide Installation and Setup Connecting the Printer This section includes selecting a ConnectionM Gin are kn aualenranenaaneraumanmatie 30 Connecting to a Computer Using USB una aaa 31 COMMOCUING TOG Wireless NetW lk c nunseansseeaee u u a 31 CIAO ANG Os VMERDDITECL ee nennen EE E 33 Selecting a Connection Method You can connect to your printer directly from your computer using a USB cable or Wi Fi Direct or over a wireless network using WPS A USB connection is a direct connection and is the easiest to set up A wireless connection is used for networking If you are using a network connection it is important to understand how your compu
8. This printer does not consume electric power when the power switch is turned off even if the printer is connected to an AC outlet ENERGY STAR Qualified Product This product is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction printers personal computers and monitors Reducing product energy consumption helps combat smog acid rain and long term changes to the climate by decreasing the emissions that result from generating electricity ENERGY STAR settings are preset on Xerox equipment at the factory to switch to Power Saver modes after 2 minutes from the last copy or print Xerox Phaser 6020 Printer 113 User Guide Specifications Performance Specifications Printer warm up time e Power on 28 seconds or less e _ Recovery from sleep mode 28 seconds or less Note Warm up time assumes an ambient temperature of 22 C 71 6 F 114 Xerox Phaser 6020 Printer User Guide Specifications Controller Specifications Processor 525 MHz ARM11MP Memory 128 MBRAM Interfaces e _ Universal Serial Bus USB 2 0 e Wireless network connectivity Xerox Phaser 6020 Prin
9. please note that the printer may contain lead mercury perchlorate and other materials whose disposal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply please see www dtsc ca gov hazardouswaste perchlorate 126 Xerox Phaser 6020 Printer User Guide Recycling and Disposal North America Xerox operates an equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities Xerox Phaser 6020 Printer 127 User Guide Recycling and Disposal European Union Some equipment may be used in both a domestic household and a professional business application Domestic Household Environment Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream In accordance with European legislation end of life electrical and electronic equipment subject to dispos
10. Cleaning the Printer This section includes General Precautions TN Er reer rere tree 74 GIBSRINS gh ald Roa Le ee es A S 73 Celano Me 1 pene eect ee en S 75 General Precautions A 74 CAUTION When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly into any area Use supplies and cleaning materials only as directed in this documentation WARNING Keep all cleaning materials out of the reach of children WARNING Do not use pressurized spray cleaning aids on or in the printer Some pressurized sprays contain explosive mixtures and are not suitable for use in electrical applications Use of pressurized spray cleaners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer WARNING Internal parts of the printer can be hot Use caution when doors and covers are open Do not place anything on top of the printer Do not leave the covers and doors open for any length of time especially in well lit places Light exposure can damage the imaging units Do not open covers and doors during printing Do not tilt the printer while it is in use Do not touch the electrical contacts or gears Doing so could damage the print
11. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment Note To ensure compliance with Part 15 of the FCC rules use shielded interface cables Canada This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada 118 Xerox Phaser 6020 Printer User Guide Regulatory Information European Union The CE mark applied to this product symbolizes a declaration of conformity by Xerox with the following applicable Directives of the European Union as of the dates indicated e December 12 2006 Low Voltage Directive 2006 95 EC e December 15 2004 Electromagnetic Compatibility Directive 2004 108 EC e March 9 1999 Radio amp Telecommunications Terminal Equipment Directive 1999 5 EC This printer if used properly in accordance with the instructions is not dangerous for the consumer or for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox European Union Lot 4 Imaging Equipment Agreement Environmental Information Environmental Information Providing Environm
12. If the Control Panel icon does not appear on the desktop right click on the desktop then select Personalize gt Control Panel Home gt Devices and Printers In the Printers folder right click the name of your print driver and select Properties In the printer Properties dialog box click the Advanced tab On the Advanced tab click Printing Defaults Make your selections on the driver tabs as needed then click Apply Click OK to save your selections Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options so that you can apply them to future print jobs To save a set of printing options 1 ul Dr i es 64 With the document open in your application click File gt Print To open the Printing Preferences window select your printer then click Properties or Preferences In the Printing Properties window click the tabs then select the desired settings At the bottom of the Printing Properties window click Saved Settings then click Save As To save the set of options in the Saved Settings list type a name for the set of printing options then click OK To print using these options select the name from the list Xerox Phaser 6020 Printer User Guide Printing Macintosh Printing Options Selecting Printing Options for Macintosh To use specific printing options change the settings before sending the job to the printer 1 Ol Er NS With the document open in
13. as a tablet computer or smart phone using Wi Fi Direct Note Wi Fi Direct is disabled by default Connecting with Wi Fi Direct from Your Computer Before you can use Wi Fi Direct ensure that the printer is connected to a computer using USB or a wireless network See Connecting the Printer on page 30 To connect your printer with Wi Fi Direct from your computer 1 ew NS Launch the Printer Setting Utility then select the Printer Maintenance tab Click Wireless Setup For Wi Fi Direct Setup click Enable Select your mobile device to connect On your mobile device accept the invitation to connect Connecting with Wi Fi Direct from Your Mobile Device To connect with Wi Fi Direct follow the directions provided with your mobile device Xerox Phaser 6020 Printer 33 User Guide Installation and Setup Installing the Software This section includes Operating Systeri SGU GE IVONUES urn euere 34 Installing the Print Drivers for a Windows Network Printer unonnssseeonssseennessenunnessennnsssennnnesseennnssenne 35 Installing the Print Drivers for a Windows USB Pine a a u 35 Installing the Drivers and Utilities for Macintosh OS X Version 10 5 and Later 36 Before installing driver software verify that the printer is plugged in turned on connected correctly and has a valid IP address The IP address usually appears in the upper right corner of the control panel If you cannot find the IP address see F
14. is flashing it is normal A previous print job could be the problem Use the printer properties to delete all print jobs in the print queue Load the paper in the tray If the Ready Indicator is not flashing after you send a print job check the USB connection between the printer and the computer Turn off the printer then turn it on again If the Ready Indicator is not flashing after you send a print job check the wireless connection between the printer and the computer Turn off the printer then turn it on again The printer cable is disconnected If the Ready Indicator is not flashing after you send a print job check the USB connection between the printer and the computer Xerox Phaser 6020 Printer 91 User Guide Troubleshooting Printing Takes Too Long Probable Causes Solutions The printer is set to a slower printing mode It takes more time to print on certain types of special paper Ensure For example the printer could be set to print that the paper type is set properly in the driver and at the printer on Heavyweight paper control panel The printer is in Power Saver mode It takes time for printing to start when the printer is coming out of Power Saver mode The way the printer was installed on the Determine if a print spooler or a computer sharing the printer is network could be an issue buffering all print jobs and then spooling them to the printer Spooling can slow print speeds To test the speed of
15. or registered trademarks of McAfee Inc in the United States and other countries UNIX is a trademark in the United States and other countries licensed exclusively through X Open Company Limited PANTONE and other Pantone Inc trademarks are the property of Pantone Inc Document version 1 1 February 2015 BR9749_en us Contents 1 Safety 9 Noticesand Safety reinii kn 10 El amp ctrical Safety eneen ee E E EARR EA EAR ERR 11 General GI AS UTES nee DEI 11 POWE ON BEEE EEEE E ESANA E OE 12 Emergency Turm Offen RR 12 Oper tional SA ea NIE 13 Operational Guidelines anne ee ee een 13 OZONE RELEASE ae E A E E EES 13 Printer LOCatiO ssena eai a TE AE EA REER 14 Printer Supplies szene ee een 14 Maintenance Safety oun cscssssssssssesssssesssnesssssesssnsesssnsesssseesssscsssseesssnscsssnessssseessussssssesssuscessnscsssscessuuesssacesssueesssneseeaseessee 15 Printer S IMDOIS username l nge 16 Environmental Health and Safety Contact Information ussessesesennssssnnnsssseennnsssennnnssennnnsennene 17 2 Features 19 Parse Or the Pin nee ae ee 20 Front VIGQW scsscsszcs assanszsscdssezssusousasesasensdssastouvees cennceu cantons na REEE SEEE EE EEEE ER E E E E EN 20 Rear View a a i A AEA Ei 20 FORLIOL Lo TLE ee ee E Reese ne 21 Information PAJE u an ee ee en 22 Printing the Printer Information Pages from the Control PANel sssssscssssssseesnsescersseeceersseseseeneeeeee 22 Printing the Printer Information
16. paper in attics kitchens garages or basements These spaces are more likely to collect moisture Store paper flat either on pallets cartons shelves or in cabinets Avoid food or drinks in the area where paper is stored or handled Do not open sealed packages of paper until you are ready to load them into the printer Leave stored paper in the original packaging The paper wrapper protects the paper from moisture loss or gain Some special media is packaged inside resealable plastic bags Store the media inside the bag until you are ready to use it Keep unused media in the bag and reseal it for protection Xerox Phaser 6020 Printer 51 User Guide Paper and Media Supported Paper Types and Weights Paper Type Plain Heavyweight 60 90 g m Plain Reloaded Lightweight 60 80 g m Letterhead Note The default setting is Heavyweight For Hole Punched details on how to change the paper type Colored setting see Adjusting Paper Type on page 83 Recycled 60 105 g m Bond Heavy Plain 91 105 g m Lightweight Cardstock 106 163 g m Lightweight Cardstock Reloaded Lightweight Glossy Cardstock Lightweight Glossy Cardstock Reloaded Supported Standard Paper Sizes European Standard Sizes North American Standard Sizes A4 210 x 297 mm 8 3 x 11 7 in Legal 216 x 356 mm 8 5 x 14 in B5 176 x 250 mm 6 9 x 9 8 in Folio 216 x 330 mm 8 5 x 13 in A5 148 x 210mm 5 8 x 8 3 in Letter 216 x 279 mm 8 5 x 11 in Execut
17. the printer is busy receiving data If the Ready Data and the Power Saver lights are both flashing the printer is canceling a print job Cyan Toner Light This light indicates that the Cyan toner is low Flashing indicates that the toner is empty or non Xerox toner is installed Yellow Toner Light This light indicates that the Yellow toner is low Flashing indicates that the toner is empty or non Xerox toner is installed Black Toner Light This light indicates that the Black toner is low Flashing indicates that the toner is empty or non Xerox toner is installed Power Saver Light This light indicates that the printer is in Low Power or Sleep mode If the Ready Data and the Power Saver lights are both flashing the printer is canceling a print job To resume the print job press OK Jam Light This light indicates that there is a paper jam in the printer Error Light This light indicates an error condition or warning that requires your attention To end printing jobs press this button Xerox Phaser 6020 Printer 21 User Guide 7 Magenta Toner This light indicates that the Magenta toner is low Light Flashing indicates that the toner is empty or non Xerox toner is installed Features Information Pages Your printer has a printable set of information pages These pages include configuration panel settings error history and more Printing the Printer Information Pages from the Control Panel To print the
18. the printer print an information page from the control panel If the page does not print at the rated speed of the printer there could be a network or printer installation issue Contact the system administrator The job is complex Wait No action needed Printer is Making Unusual Noises Probable Causes Solutions There is an obstruction or debris inside the Turn off the printer and remove the obstruction or debris If you printer cannot remove it contact your Xerox representative Condensation has Formed Inside the Printer Moisture can condense inside a printer where the humidity is above 85 or when a cold printer is located in a warm room Condensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to operate for several hours at room temperature The relative humidity of the room istoo high e Reduce the humidity in the room e Move the printer to a location where the temperature and relative humidity are within the operating specifications 92 Xerox Phaser 6020 Printer User Guide Troubleshooting Paper Jams This section includes DIN ARG RABEN ONE een rer rare 93 Cocaina FODE OS en En a a nen 95 Cedin F apr JAS n E E E N es cee eee ers gre 96 THOU LEST TAI Paper JAN Seudot Eeee Eroe ESEE n Eanes ai ene SSSAAA E iSe an 99 Minimizing Paper Jams The printer is designed t
19. to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions can cause print quality problems or cause them to jam in the printer Rotate stock frequently Long periods of storage in extreme conditions can cause labels to curl and jam in the printer In the print driver software select Label as the paper type Before loading labels remove all other paper from the tray CAUTION Do not use any sheet where labels are missing curled or pulled away from the backing sheet It could damage the printer Printing on Glossy Cardstock You can print on Lightweight Glossy Cardstock that is 163 g m or less Do not open sealed packages of glossy cardstock until you are ready to load them into the printer Leave glossy cardstock in the original wrapper and leave the packages in the shipping carton until ready to use Remove all other paper from the tray before loading glossy cardstock Load only the amount of glossy cardstock you are planning to use Do not leave glossy cardstock in the tray when you are finished printing Replace unused cardstock in the original wrapper and seal Rotate stock frequently Long periods of storage in extreme conditions can cause glossy cardstock to curl and jam in the printer In the print driver software select the desired glossy cardstock type or select the tray loaded with the desired paper To opt
20. use only one factory assembled extension cord of the appropriate gauge per printer or multifunction printer Always adhere to national and local building fire and electrical codes regarding length of cord conductor size grounding and protection e Donotusea ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal e Verify that the printer is plugged into an outlet that is providing the correct voltage and power Review the electrical specification of the printer with an electrician if necessary e Donot place the printer in an area where people can step on the power cord e Do not place objects on the power cord e Do not plug or unplug the power cord while the power switch is in the On position e If the power cord becomes frayed or worn replace it e To avoid electrical shock and damage to the cord grasp the plug when unplugging the power cord The power cord is attached to the printer as a plug in device on the back of the printer If it is necessary to disconnect all electrical power from the printer disconnect the power cord from the electrical outlet Emergency Turn Off If any of the following conditions occur turn off the printer immediately and disconnect the power cord from the electrical outlet Contact an authorized Xerox service representative to correct the problem if e The equipment emits unusual odors or makes unusual noises e The power cable is damaged
21. using cable or DSL check with your carrier for information on IP addressing Assigning the IP Address of the Printer By default the printer receives an IP address from a DHCP server over a TCP IP network Network addresses assigned by DHCP are temporary Once the addresses expire the network can assign a new one To assign a static IP address for your printer you can use the wireless connection method on the installer disk Once an IP address is assigned you can change it using CentreWare Internet Services or the Printer Setting Utility Notes e You can view the IP address of your printer on the Configuration Page e To enable continued use of the printer even if the IP Address assigned by the DHCP server changes you can use the installer or CentreWare Internet Services 38 Xerox Phaser 6020 Printer User Guide Installation and Setup Changing the IP Address Using CentreWare Internet Services To change the IP address of the printer using CentreWare Internet Services 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 24 Click the Properties link If the Protocols link is not expanded under Properties scroll to the Protocols link and expand it Click TCP IP In the IPv4 section of the page make the desired changes For example
22. your Web browser and CentreWare Internet Services Note A USB connection does not provide access to CentreWare Internet Services Viewing Printer Information 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return 2 In CentreWare Internet Services click Properties 3 To expand the menu in the Properties pane for the General folder click the plus symbol 4 Under Version Information find the printer model number serial number and the firmware version number for the operating systems 5 Under Page Description Language find the version numbers for each of the page description languages installed on the printer Configuring Printer Defaults The Printer Defaults page displays the printer model information and product code or serial number It also provides a place to enter the name and location of the printer and the name and email address of the contact 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return In CentreWare Internet Services click Properties To expand the menu in the Properties pane for the General folder click the plus symbol Click Printer Defaults In the fields type descriptive information as needed ON alt E Click Save Changes 40 Xerox Phaser 6020 Printer User Guide Installation and Setup Resetting the Printer Using Software Reset
23. Adjustments To maintain optimum print quality from your printer follow the guidelines in this section Temperature and humidity affect the quality of the printed output The guaranteed range for optimal quality is 15 28 C 59 82 F and 20 70 relative humidity Xerox Phaser 6020 Printer 101 User Guide Troubleshooting Paper and Media Your printer is designed to use various paper and other media types Follow the guidelines in this section for the best print quality and to avoid jams e Use only Xerox approved paper For details see Supported Paper on page 50 e Use only dry undamaged paper A CAUTION Some paper and other media types can cause poor output quality increased paper jams or damage your printer Do not use the following e Rough or porous paper e Inkjet paper e Non laser glossy or coated paper e Paper that has been photocopied e Paper that has been folded or wrinkled e Paper with cutouts or perforations e Stapled paper e Envelopes with windows metal clasps side seams or adhesives with release strips e Padded envelopes e Plastic media e Ensure the paper type selected in your print driver matches the paper type on which you are printing e If you have the same size paper loaded in more than one tray ensure that the proper tray is selected in the print driver e Store your paper and other media properly for optimum print quality For details see Paper Storage Guidelines on page 51 Solving
24. Guide Maintenance 3 Pinch the release tab on the toner cartridge as shown 4 Pull out the toner cartridge To avoid spilling toner pull out the toner cartridge slowly 76 Xerox Phaser 6020 Printer User Guide Maintenance 7 To remove toner and debris from the top of the cleaning rod wipe it with a clean lint free cloth 8 Insert the cleaning rod into the hole indicated by the arrow in the middle of the toner cartridge slot Push in the cleaning rod until it stops then pull it out 9 Repeat the procedure for the holes in the other three slots 10 Return the cleaning rod to its original location Xerox Phaser 6020 Printer 77 User Guide Maintenance 12 Replace the remaining three toner cartridges in the same manner 13 Close the side door 78 Xerox Phaser 6020 Printer User Guide Maintenance Cleaning the Toner Density Sensor Clean the color toner density CTD sensor when an alert for the CTD sensor appears on the control panel or in the PrintingScout Printer Status window To clean the toner density sensor 1 Turn off the printer 2 Push down on the rear door release and pull open the door 3 4 Close the rear door Xerox Phaser 6020 Printer 79 User Guide Maintenance Ordering Supplies This section includes COMUNE een regen RS TE Re BE Rasa 80 Whien Orders pplies enn 2a a ae ne 80 REDNO SUPPO Saone een esse 80 Consumables Consumab
25. Pages from Your Computer usseeesssseeennssseennnssennnnsssennnnssennnneeen 22 Power Saver Mode nenne EA 23 Changing Power Saver Mode Settings Using Windows ssssssscssssscssesssssseessssnseesesnseesessnseeeeesneeeseeee 23 Exiting Power Savet Mode en iaaiiai 23 Administrative Fealures erkenne 24 Finding the IP Address OF YourPrinter ea ea 24 CentreWare Internet Services 0n000nonensensennunansennonsennssennnnsennoontonnssnneensennensnnnnsen nenn nnnesenneessnnnensunnssnnnene 24 M re Infornalol een endl een ee 25 3 Installation and Setup 27 Installation and Setup OvervieW 5 srasscaseccvsscsrsissoneseseranissacesosvevesssneesosneevsnpnenebeaedisesanlssisesosesunkspnnevnnarssssonessbeacoeiejoossayees 28 Selecting a Location for the Printer ee ee een 29 Connecting the PFIM EL oacssdsscsconsdcendescasscchanasshedoscanecesebsrSonscsnnbssetnoeshdustgeobchcesbavonahsshentcetcesensdntessetonsbassductotaudoeebaabet bern 30 Selecting a Connection MELIOd asian 30 Connecting to a Computer Using USB qu sesssssssccseesessscccnseecssseecsnscesseeeesuseceenseessusesssnsecenscecsuseesenseerseess 31 Connecting to a Wireless Network sssssccssssccseessnssecsseeesnssesconseersseecsnsecsesscesussesensseesuseecsnseesaseecsussscensseeseess 31 Connectingto Wi Fi Direct u2 e eis destessdcauestenivactele 33 Installing the Sorlware uses 34 Xerox Phaser 6020 Printer 3 User Guide Contents Operating System Requiremen
26. Print Quality Problems When the print quality is poor select the closest symptom from the following table and see the corresponding solution to correct the problem You can also print a Demo Page to more precisely determine the print quality problem For details see Information Pages on page 22 If the print quality does not improve after carrying out the appropriate action contact your Xerox representative Notes e To enhance print quality toner cartridges for many models of equipment have been designed to cease functioning at a predetermined point e Grayscale images printed with the composite black setting increment the color pages counter because color consumables are used Composite black is the default setting on most printers 102 Xerox Phaser 6020 Printer User Guide Symptom Faded printouts with multiple colors faded Only one color is faded Troubleshooting Solution The paper type is heavier or Adjust the paper type settings For thicker than the paper type details see Adjusting Paper Type on selection page 83 The paper being used is outside Replace the paper with a recommended the recommended specification size and type and confirm that your range control panel and print driver settings are correct For details see Supported Paper on page 50 The toner cartridges are not Replace the toner cartridges with Xerox toner cartridges genuine Xerox toner cartridges It can take several prin
27. X is a number from O through 255 For example 255 255 255 255 aoe eM Xerox Phaser 6020 Printer 43 User Guide Installation and Setup 7 For the action the host takes with the IP address for Active mode select an option Off You can use this setting to make a row of the access list inactive Use this setting to enter a specific IP address or range of addresses before you apply Accept or Reject mode Accept You can use this setting to allow the specified IP address or range of addresses access to the printer Reject You can use this setting to deny the specified IP address or range of addresses access to the printer 8 Click Save Changes 44 Xerox Phaser 6020 Printer User Guide Installation and Setup Managing Certificates This section includes amp About security Sat tC een E hevide umes E 45 s EnablngHT TIPS Communieatan zes a 46 Delno a Digital Certificate nenne use 46 About Security Certificates A digital certificate is a file that contains data used to verify the identity of the client or server in a network transaction A certificate also contains a public key used to create and verify digital signatures One device proves its identity to another by presenting a certificate trusted by the other device Or the device can present a certificate signed by a trusted third party and a digital signature proving its ownership of the certificate A digital certificate includes the following da
28. Xerox Phaser 6020 Color Printer Imprimante couleur User Guide Guide d utilisation Italiano Guida per l utente Deutsch Benutzerhandbuch Espanol Guia del usuario Portugu s Guia do usuario Nederlands Gebruikershandleiding Svenska Dansk Suomi Norsk Pycckn Anv ndarhandbok Betjeningsvejledning K ytt opas Brukerhandbok PyKoBOACTBO MONB3OBATENA e tina Polski Magyar T rk e EAAnv r xerox U ivatelsk p ru ka Przewodnik u ytkownika Felhaszn l i tmutat Kullan c K lavuzu Eyyetpt to prior 2015 Xerox Corporation All rights reserved Unpublished rights reserved under the copyright laws of the United States Contents of this publication may not be reproduced in any form without permission of Xerox Corporation Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks and so on Xerox and Xerox and Design Phaser PhaserSMART PhaserMatch PhaserCal PhaserMeter CentreWare PagePack eClick PrintingScout Walk Up WorkCentre FreeFlow SMARTsend Scan to PC Desktop MeterAssistant SuppliesAssistant Xerox Secure Access Unified ID System Xerox Extensible Inter
29. aaa 121 Regulatory Information for 2 4 GHz Wireless Network AdOptel sssccssssessssssssessssesssseesssateeseees 122 Material Safety Data Sheets cssssssscssssssssssssssssesssnssssnscsssusesssnssssuecssnssssnscsssusessssecssaeesssuscssssecesneeessucessseessnesees 123 C Recycling and Disposal 125 All Countries nennen 126 DOT MD AITICT EI ee as eier ee 127 European Union ehesten kmueetndehinnernasenabternt fake e aeiia ee 128 Domestic Household Environment cscsssscsssssssssesssnescssssesssnecssnscessuecsssncsssseecssusccsssecsssueesssnecssseessanecssaseesess 128 Professional Business Environment unssssenssseennsssensssennsssunnsssnnsssennnssnnneneennsnennnssnnnsseennenennnssennessennnssnnnssenne 128 Collection and Disposal of Equipment and Batteries uunnsesseeessensseenseseennsssuneseenensunnsennnene 129 Battery Symbol Note een 129 Battery Remove neben ae 129 6 Xerox Phaser 6020 Printer User Guide Contents Other COUNTIES i once acai ele A sn ee bea ke ATE Cd 130 Xerox Phaser 6020 Printer 7 User Guide Safety This chapter includes Kes Yer casig 01 31 les 0 yann erence arlene svercer ced rene ieee reise tre ee aencrra ener ert Tiler ERS 10 EEE er ee TERT one eer A 11 CUTE Sariy ee ARA E ERR 13 Mainkenance SONS yas er rs a a a aa 15 Panter oym O Olaren E E EENE TETE N AE 16 Environmental Health and Safety Contact Information ou ceccsssssssssessssescsssssssssessssssssssessssees
30. al must be segregated from household waste Private households within EU member states may return used electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask your retailer for information Professional Business Environment Application of this symbol on your equipment is confirmation that you must dispose of this equipment in compliance with agreed national procedures In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local reseller or Xerox representative for end of life take back information 128 Xerox Phaser 6020 Printer User Guide Recycling and Disposal Collection and Disposal of Equipment and Batteries These symbols on the products and or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directive 2002 96 EC and 2006 66 EC By disposing of these products and batteries correc
31. ame your printer and choose to share it on the network or set it as your default printer Click Next In the Software and Documentation window clear the check box for any undesired options Click Next 10 To complete the installation click Finish Installing the Print Drivers for a Windows USB Printer 1 BOM OF NS Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file Click Install Software At the License Agreement select I Agree then click Next To install the printer support software select Software then click Next In the Software and Documentation window clear the check box for any undesired options Click Next To complete the installation click Finish Xerox Phaser 6020 Printer 35 User Guide Installation and Setup Installing the Drivers and Utilities for Macintosh OS X Version 10 5 and Later This section includes Instellng tne Print Die ssc naran ann E oos essen 36 Adang me PRIMER Sees N 37 To access all features of the printer you must 1 Install the print driver 2 Add the printer Note Before you install the print driver verify that the printer is plugged in turned on and connected to an active network or by USB Installing the Print Driver 1 Insert the Software and Documentation disc into the appropriate drive on your computer
32. apability This enables you to print on both sides of the paper automatically and therefore helps to reduce the use of valuable resources by reducing your paper consumption The Lot 4 Imaging Equipment agreement requires that on models greater than or equal to 40 ppm color or greater than or equal to 45 ppm monochrome the duplex function has been auto enabled during the setup and driver installation Some Xerox models below these speed bands may also be enabled with 2 sided printing settings defaulted on at the time of install Continuing to use the duplex function will reduce the environmental impact of your work However should you require simplex 1 sided printing you may change the print settings in the print driver Paper Types This product can be used to print on both recycled and virgin paper approved to an environmental stewardship scheme which complies with EN12281 or a similar quality standard Lighter weight paper 60 g m which contains less raw material and thus save resources per print may be used in certain applications We encourage you to check if this is suitable for your printing needs ENERGY STAR The ENERGY STAR program is a voluntary scheme to promote the development and purchase of energy efficient models which help to reduce environmental impact Details on the ENERGY STAR program and models qualified to ENERGY STAR can be found at the following website www energystar gov index cfm fuseaction find_a_product showProdu
33. cereccenssetees 111 Environmental Specifications ussessensseensssenssseennsesensssennnssnunessennenennnssenneneennensunnnsennnssennnnnnnnensennsnennnssenneseennseen 112 Temperaturen a Ekel 112 RelativeHumidity usenessee er ee eevbasetisceletaed 112 ElevatiO Mesine a i Es 112 Electrical Specifications sssrinin ni a E Lk 113 Power Supply Voltage and Frequency eessssssssssssssssecssnssssssnscssseesssuesssnseessueesssnsccesseessnnecssnseessneesssnssssaseesses 113 Power Consunmptio Miesas ian aa as ariii iis 113 ENERGY STAR Qualified Product ce ea me een 113 Performance SpecifiCAtions ceccsssssssssssssessssscsssssessssesssssesssusesssnsssssseessuscsssnscsssueesssussssasesssuscsssncsessseessnesssneessaneees 114 Controller SPECIFICATIONS messini a a ER 115 PrOCESSO innen E EA E AE 115 MGI OLY sssckssetesssdzcccssessbessenscoctdcausstavechbcobtusleascesnstedaycheesentecsObesctascdsetanhvestutessessbceebesendscradent N i i 115 NCE ORES nenie ER ERTE NEERA 115 B Regulatory Information 117 B sie REGULATIONS issen ea een nennen 118 United States FCC Regulations csssssssssssssessssessseesssscsnssssssssnsssssessssessssessseesnsssssecensscensssensceaseersesssesenseesss 118 CVA PAE A A E E A E 118 European UNION sisazosrsonniinianeasnii ie a aa a A A EE 119 European Union Lot 4 Imaging Equipment Agreement Environmental Information 119 GEMAN iienaa KRAO AERA ARRS 121 Turkey ROHS Regul tion au u uu u uuneeeeeeenae
34. cific IP address only The following table shows an example Access List IP Address Address Mask Active Mode 192 168 200 10 255 255 255 255 You can reject one specific IP address but allow printing from any other address The following table shows an example Access List IP Address Address Mask Active Mode 192 168 200 10 255 255 255 255 The first row of the access list is the highest priority When configuring a list with multiple rows enter the smallest range first Make the first row the most specific and the last row the most general You can set up the host access list to accept or reject printing from a specific network or network mask You can also accept printing from one IP address within a rejected network mask The following table shows an example Access List IP Address Address Mask Active Mode 192 168 200 10 255 255 255 255 192 168 200 0 255 255 255 0 To configure the Host Access List 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return In CentreWare Internet Services click Properties In the Properties pane to expand the menu click the plus symbol next to the Security folder Click Host Access List In the IP Address field enter the IP address of the host as X X X X where X is a number from 0 through 255 For example 192 168 200 10 6 Inthe Address Mask field enter the network mask for the host as X X X X where
35. ct the B end of a standard A B USB 2 0 cable to the USB Port on the printer Attach the power cord to the printer plug the cord into an electrical outlet then turn on the printer Connect the A end of the USB cable to the USB port on the computer If the Windows Found New Hardware Wizard appears cancel it Ve Ss VN gt Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file 7 Click Setup Printer and Install Software 8 Atthe License Agreement select I Agree then click Next 9 Click USB 10 To connect your printer and install the print driver and software select Personal Installation then click Next Connecting to a Wireless Network To connect to a wireless network use the installer disk included with your printer Notes e You can connect using the 3 click connection method one time on the first installation attempt only e WPA2 Enterprise networks are not supported e The 3 click connection method is supported for Windows 7 and later only Connecting with 3 Click Connection 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file 2 Click Setup Printer and Install Software 3 At the License Agreement select I Agree t
36. ctGroup amp pgw_code IEQ For additional information on energy or other related topics please see www xerox com about xerox environment enus html or www xerox co uk about xerox environment engb html Power Consumption and Activation Time The amount of electricity a product consumes depends on the way the device is used This product is designed and configured to enable you to reduce your electricity costs After the last print the device switches to Ready mode In this mode the device can print again immediately If the product is not used for a period of time the device switches to a Power Saver mode In these modes to enable reduced product power consumption only essential functions remain active The product takes slightly longer to produce the first print after it exits Power Saver mode than it takes in Ready mode This delay is the result of the system waking up from Power Saver mode and is typical of most imaging products on the market You can set a longer activation time or completely deactivate the Power Saver mode This device can take longer to switch to a lower energy level To learn more about Xerox participation in sustainability initiatives go to www xerox com about xerox environment enus html 120 Xerox Phaser 6020 Printer User Guide Regulatory Information Environmental Choice Certified to Office Machines CCD 035 This product is certified to Environmental Choice standard for office machines meeting all requ
37. cuassendecde Aer 65 Printing from Mobile Devices anne anne 66 Printing with Wi Fi Direct 00 esssssssecseessssscccesseesnscccenscceseeesnssccsnseecssecssnuscsenscessuseccsnseesasecanscesenscessueesensessaees 66 Printing with AirPrint auussseesen een ae ih 66 Printing with Xerox PrintBack cescscccsssssssssessssssssesnsessnsssenssssnssesessneennsessneesnessasesasessnesnnsessnessneseeeeee 67 Using Eustom Paper SIZOS is cescsss case sscasasssacnsessaxeascosssgnsssenndenben8sneassanoasd sat r EA R AARE 68 Defining Custom Paper Szenen 68 4 Xerox Phaser 6020 Printer User Guide Contents Printing on Custom Paper SIZES scsecccseseccsesecsseeecenscerseeecenscesssseecsusecsnseceseseecsusceesseeccuseecenscessecessuseesenseenseees 69 Printing on Both Sides of the Paper nennen 71 Setting Up 2Sided Pfinting n nnsn nnn nn n nEs 71 Loading Paper for Manual 2 Sided Printing ssssescccsssscccssseccenssseceesnsesecsssesescsnsseessnseccesssseeceesseenseenseses 72 Maintenance 73 Cleaning the Printe sisitemasi addessaonsecdenaeoddbesenda sensadecgnvendesssscosossenadosiaceishde 74 General Pr amp ecautions urke ek kennenlernen 74 Cleaning the EXC OHI OM sscccsscadcasccbscatdbaactasscasscsonslssntnsedbavertondsssivecobasssutouslavbconlsbaseanvecceustssobisectesshdeubeticbiechuceisb stbedecl 75 Cleaningthelnteriera aesnsneeaenennen ana 75 Drdening Suppen ee 80 Consimablesi n essnsseneatsnnnsersnessenressens rseseeernnsehtenstsenesesingeret ni
38. cusescenseesseeeessueesenssensaees 92 Printer is Making Unusual Noises Aa une 92 Condensation has Formed Inside the Printer ccscsscssssssssssessssseccsnsssssssessssesssssesssseeessnsssssseessnsesssneessaseees 92 Paper Jams oeme e A E A E E E E E E E 93 Minimizing Paper JAMS iesise EE OE A AASER 93 Locating Paper SOLS cuss cos iacelactncasandczontssstsoudoancceedelashvacsontsoddsateSatesaomavoseiagecnsesnndangavocsbanssadoosecobesevoderanaveeTonsecotnate 95 Clearing Paper J ngeren 96 Troubleshooting Paper Ns sanieren 99 Print Quality Problems an REEERE 101 Controlling Print Quality ek ke 101 Solving Print Quality Problems unsesesseessseensseennssennsssennnesennsssennnennnnsennsnennnnsnenneennnssennnenenensennnsnnenne 102 Xerox Phaser 6020 Printer 5 User Guide Contents Getting Help ana 107 Printer Error 1ACICGLOIS een Iwein 107 Printingsco t Alerts seien ans eknn 108 Online Support Assistant cescssssssessssssssccnscssnssenscsnsesssssssseessseesnscsssscensceenesesseseascsnscsssesesseesuscssnscssssesasssaneetaes 108 A Specifications 109 Standard a UNE OS een 110 Physical Specifications 2 22 22 tiie AE RS 111 Dimensions and Weight s sccssscicesssscnicscicossausstdesisnasCaacotastesebelessbcczsiuschca i a nA E AERE 111 Total Space Requirements ei anne 111 Clearance REquireMents scsssesssscsssscsossssesssnsssssssesscsssesssseesusessuscsnsscsnscsssccesscsssessseeensessnsessasesenscras
39. d to the network again the documents are retrieved and printed For more information about PrintBack installation and setup and for PrintBack printing instructions see www xerox com downloadprintback Xerox Phaser 6020 Printer 67 User Guide Printing Using Custom Paper Sizes This section includes Sere el SIEB near 68 Printing oi Custom Paper SIZ05 kiris n a 69 The Xerox Phaser 6020 Printer prints on custom paper sizes that are within the minimum and maximum size range supported by the printer Defining Custom Paper Sizes To print custom paper sizes define the custom width and length of the paper in the print driver software Note When you set the paper size ensure that you specify the same size as the paper in the tray Setting the wrong size can cause a printer error Defining a Custom Paper Size for Windows You can save up to 20 custom paper sizes in the Windows print driver Save each custom size with a unique name and the dimensions are retained until you change them 1 Navigate to the list of printers on your computer For Windows Vista click Start gt Control Panel gt Hardware and Sound gt Printers For Windows Server 2003 and later click Start gt Settings gt Printers For Windows 7 click Start gt Devices and Printers For Windows 8 click Control Panel gt Devices and Printers Note Ifthe Control Panel icon does not appear on the desktop right click on the desktop then selec
40. dow appears Do not close the window until you have completed the 2 sided printing Once the window is closed it cannot be reopened Xerox Phaser 6020 Printer 71 User Guide Printing Loading Paper for Manual 2 Sided Printing For manual 2 sided printing the back sides of the pages are printed first in reverse order For a six page document the pages are printed page 6 page 4 and then page 2 Once the even pages are printed the paper is reloaded The odd pages are printed page 1 page 3 and then page 5 1 Load the paper to print the even pages Note Load letterhead into the main tray with the printed side down and the top going into the printer After the even pages print the OK button flashes 2 Remove the printed pages from the output tray and reload them into the main tray without rotating or flipping the pages The unprinted sides of the pages are facing up 3 Press OK The odd pages are printed page 1 page 3 then page 5 72 Xerox Phaser 6020 Printer User Guide Maintenance This chapter includes Geanin tmeeinterssseess esse 74 Ordenng UPPE Saza eieer epee etre renee eater tere EE E E E 80 Tomer ca pols Siea a AEN ETE NA N AER 81 Adjustments and Maintenance Procedures s sssscssssssssssssssssssnessssssssssecsssnscssnscessussssnsssssecssussessacsssneesssnesssseees 83 Checkin Page COUMES nenne 85 Moving Wre PIket ana 86 Xerox Phaser 6020 Printer 73 User Guide Maintenance
41. e check box for any undesired options Click Next To complete the installation click Finish Connecting Using Searching for Networks 1 a O o NA ee aN 12 13 14 15 32 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file Click Setup Printer and Install Software At the License Agreement select I Agree then click Next On the Select a Connection Method screen click Wireless On the Select a Wireless Setup Method screen click Search for Networks Ensure that the USB cable is connected properly Select a network then click Next Enter the passphrase for your wireless network then click Next On the Configure Printer screen click Next or to configure IP settings manually click Advanced At the prompt remove the USB cable from the printer then click Next In the printer list select your printer Note You can name your printer and choose to share it on the network or set it as your default printer Select Install printer driver then click Next In the Software and Documentation window clear the check box for any undesired options Click Next To complete the installation click Finish Xerox Phaser 6020 Printer User Guide Installation and Setup Connecting to Wi Fi Direct You can connect to your printer from a Wi Fi mobile device such
42. e energerhnetethnaTeenn dees dpecgnvessdangisoqserdons sqnceedenidiotaeee 80 When to Order Supplies nee 80 Recycling SUP Plies x sac scrseacnssecendsccacuececetesernosecatsa conesqagediensdecennsvbcod Jasons ont gndsocsosaranctsoazadtonhsenndaanntie coos EE KEEA 80 Toner Cartridges u nuen ne ee 81 General PTECOU EONS aa 81 Replac ng a TOnemC OM nde een 81 Refreshing the Toner see 82 Cleaning the Developer een ee 82 Adjustments and Maintenance Procedures u 0 csssssscsssssssssssnsssssscenssssessseessseessecsussssneceasscenscesscessecesseesseeesseesss 83 Color Registration Reel RRE AAA 83 Adjusting the Paper Typ sen nuuncanaineiinaase nennen nee en 83 Adjusting the Bias Transfer Roller een 84 Adjusting the Fuser ruansseneeeen an alana R EA ERRES 84 Refreshing the Bias Transfer ROWER ea anne 84 Adjusting the ALPS nenne eek 84 CHECKING Page C nts u ee 85 Moving the Printer sehe erbauen sehen sent 86 Troubleshooting 89 General Troubleshooting eesssssssssssesssssssssssessnsesssnessssueesssscsssssesssusesssnessssseessnsesseasesssusesssnecssaseessuscsssseessseeessanesesaeessane 90 Printer Does NOt Turn On ek ee 90 Printer Resets or Turns Off Frequently ssssessssenessensssensessennssennesseunnennensseenneneunnssennensenneesnnnsseennenennee 90 Printer Does NOt Print een a RAE ER SATR 91 Printing Takes Too LONG sssscsssecccsssecseeesssnscccssseesuseccsnscerseeeesusscesnseecsusecsnsseessesessuececsnses
43. e printer A system error occurred Turn off the printer then turn it on again Print the Error History from the Information Pages of the Printer Setting Utility If the error persists contact your Xerox representative The printer is connected to an uninterruptible Turn off the printer then connect the power cord to a suitable power supply outlet The printer is connected to a power strip Plug the printer directly into the outlet or into a power strip that is shared with other high power devices not shared with other high power devices Xerox Phaser 6020 Printer User Guide Troubleshooting Printer Does Not Print Probable Causes Solutions The printer is in Power Saver mode Push the control panel button The printer has an error Follow the instructions on the control panel display or in the Printer Status window of PrintingScout The printer is out of paper Load paper into the tray A toner cartridge is empty Replace the empty toner cartridge The Error Indicator is blinking If the Ready Indicator is off the printer has stopped working Turn off the printer then turn it on again If the error persists contact your Xerox representative Both control panel indicators are off Turn off the printer confirm that the power cord is plugged in correctly to the printer and the outlet then turn on the printer If the error persists contact your Xerox representative The printer is busy If the Ready Indicator
44. ecifying the IP address 1 2 o ONAU Pw 0 From the computer Applications folder or from the dock open System Preferences Click Print amp Fax The list of printers appears on the left of the window Click the plus button under the list of printers Click IP From the Protocol drop down menu select the protocol In the Address field enter the IP address of the printer In the Name field enter a name for the printer From the Print Using drop down list choose Select a driver to use Select the print driver for your printer model from the list Click Add See also Online Support Assistant at www xerox com office 6020support Xerox Phaser 6020 Printer 37 User Guide Installation and Setup Configuring Network Settings This section includes e About TCP IP and IP AISE SS u Rue a cancer a 38 lt Assigning the IP Addressiof ine Pte au au 38 About TCP IP and IP Addresses Computers and printers use TCP IP protocols to communicate over a network Macintosh computers use either TCP IP or the Bonjour protocol to communicate with a network printer For Macintosh OS X systems TCP IP is preferred With TCP IP protocols each printer and computer must have a unique IP address Many networks as well as cable and DSL routers have a DHCP server A DHCP server assigns an IP address to every computer and printer on the network that is configured to use DHCP automatically If you are connected to the Internet
45. ed then type a name for the new custom size Click OK to close the Custom Paper Sizes window Click OK to close the Page Setup window The new custom size is available in the Paper Size drop down list of the print driver and in Page Setup Note To use the custom paper size select Page Setup and select the custom size that you created from the Paper Size drop down list Printing on Custom Paper Sizes Note Before printing on a custom paper size use the Custom Paper Sizes feature in printer properties to define the custom size For details see Defining Custom Paper Sizes on page 68 Printing on Custom Paper Size Using Windows 1 2 3 4 Load the custom size paper in the tray In the application click File gt Print and select your printer In the Print dialog box click Properties On the Paper Output tab use the Paper Size drop down list to select the desired custom size Note If you are printing on custom size paper define the custom size in the printer properties before printing From the Paper Type drop down list select the paper type Select any other desired options then click OK In the Print dialog box click OK to start printing Xerox Phaser 6020 Printer 69 User Guide Printing Printing on Custom Paper Size Using Macintosh Load the custom size paper For details see Loading Paper on page 53 In the application click Page Setup From the Paper Size drop down list select the custom paper
46. emove any paper or debris from the paper path See Clearing Paper Jams on page 96 The color toner density sensor is dirty Perform the Clean Color Density Sensor procedure For details see Cleaning the Density Sensors on page 79 There is a memory overflow e To clear the message and cancel the active print job press the Stop button e To avoid memory overflow split the print job into smaller sections There is a PDL error e To clear the message and cancel the active print job press the Stop button e Make sure that you have the correct print driver installed on your computer For details see Installing the Software on page 34 Xerox Phaser 6020 Printer 107 User Guide Troubleshooting Toner Error Indicators Note Bold symbols indicate a steady light and symbols with radiating beams indicate a flashing light Light Combination Error and Solution CMY The toner cartridge is low You can continue printing See Ordering or Supplies on page 80 CeM Y The toner cartridge is empty Replace the empty toner cartridge See Toner Cartridges on page 81 The toner cartridge is not installed or is not installed correctly C M Y Install a toner cartridge or reseat the toner cartridge See Toner Cartridges on page 81 alali The printer is in the Non Genuine Toner mode PrintingScout Alerts PrintingScout is a utility installed with your Xerox print driver It automatically checks the printer status when you s
47. end a print job If the printer is unable to print a PrintingScout alert appears on your computer screen to let you know that the printer needs attention In the PrintingScout dialog box click the alert to view instructions explaining how to fix the problem Note PrintingScout is a Windows only application Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems You can find solutions for print quality problems paper jams software installation issues and more To access the Online Support Assistant go to www xerox com office 6020support 108 Xerox Phaser 6020 Printer User Guide Specifications This appendix includes SO A FERNE una 110 Physical SpecMicatioNS nnen r E E T AEA 111 Environmental SpeciNEdtIONS nee re ee 112 Electrical SS CIRCLE OAS are ee 113 FERN SI CM a Iai nee 114 Controler SBEONEHDORS euere 115 Xerox Phaser 6020 Printer 109 User Guide Specifications Standard Features Print speed e Upto 12 ppm black and white e Upto 10 ppm color Paper capacity 150 sheets of standard paper One sheet of coated paper Five envelopes 100 sheets of standard paper in the output tray Maximum print size Legal 216 x 356 mm 8 5 x 14 in Automatic Document None Feeder Connectivity e Universal Serial Bus USB 2 0 e Wireless network connectivity Remote access CentreWare Internet Services Control panel e But
48. ental Solutions and Reducing Cost The following information has been developed to assist users and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental performance of in scope products and supports the EU action plan on energy efficiency In scope products are Household and Office equipment that meet the following criteria e Standard monochrome format products with a maximum speed less than 66 A4 images per minute e Standard color format products with a maximum speed less than 51 A4 images per minute Introduction The following information has been developed to assist users and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental performance of in scope products and supports the EU action plan on energy efficiency In scope products are Household and Office equipment that meet the following criteria e Standard monochrome format products with a maximum speed less than 66 A4 images per minute e Standard color format products with a maximum speed less than 51 A4 images per minute Xerox Phaser 6020 Printer 119 User Guide Regulatory Information Environmental Benefits of Duplex Printing Most Xerox products have duplex printing also known as 2 sided printing c
49. er User Guide Paper and Media This chapter includes Supported Paper Loading Paper Printing on Special Paper Xerox Phaser 6020 Printer User Guide 49 Paper and Media Supported Paper This section includes S cba Take ok 2X inmeermemereneyereerecrre eereraere erry R T re BE SB 50 General Paper oad ng sHdeln n ae 50 Paper That Cam Damage YoumPrinter ciiccrcu cea sanecusenacit tutes tntleyeled tn ener anne dace cmc tes 51 PGS i SHAS Guidelines Sars cuecd D s a SSES EES NSE rE a ovens taasnaeapevelestevetaseendesnentie batenetaass 51 lt Supported Paper Types and VVC IG ES taste caer arc al ei a cat a 52 Supported standard PODET sizes unessiunsenin eiserne 52 SUPPOned C stom Paper SES Ana e EA 52 Your printer is designed to use various paper and other media types To ensure the best print quality and to avoid jams follow the guidelines in this section For best results use Xerox paper and media recommended for your printer Ordering Paper To order paper or other media contact your local reseller or visit www xerox com office 6020supplies General Paper Loading Guidelines e Do not overfill the paper trays Do not load paper above the maximum fill line in the tray e Adjust the paper guides to fit the paper size e Fan paper before loading it in the paper tray e If excessive jams occur use paper or other approved media from a new package e Donot print on label media
50. er and cause the print quality to deteriorate Ensure any parts removed during cleaning are replaced before you plug in the printer Xerox Phaser 6020 Printer User Guide Maintenance Cleaning the Exterior Clean the exterior of the printer once a month e Wipe the paper tray output tray control panel and other parts with a damp soft cloth e After cleaning wipe with a dry soft cloth e For stubborn stains apply a small amount of mild detergent to the cloth and gently wipe the stain off A CAUTION Do not spray detergent directly on the printer Liquid detergent could enter the printer through a gap and cause problems Never use cleaning agents other than water or mild detergent Cleaning the Interior After clearing paper jams or replacing a toner cartridge inspect the inside of the printer before closing the printer covers and doors e Remove any remaining pieces of paper or debris For details see Clearing Paper Jams on page 96 e Remove any dust or stains with a dry clean cloth Ay WARNING Never touch a labeled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 20 minutes for the fuser to cool Try to remove the jam after the printer has cooled Cleaning the LED Lenses 1 Turn off the printer 2 Open the side door Xerox Phaser 6020 Printer 75 User
51. face Platform ColorQube Global Print Driver and Mobile Express Driver are trademarks of Xerox Corporation in the United States and or other countries Adobe Reader Adobe Type Manager ATM Flash Macromedia Photoshop and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple Bonjour EtherTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or other countries Microsoft Windows Vista Windows and Windows Server are trademarks of Microsoft Corporation in the United States and other countries Novell NetWare NDPS NDS IPX and Novell Distributed Print Services are trademarks of Novell Inc in the United States and other countries SGI and IRIX are trademarks of Silicon Graphics International Corp or its subsidiaries in the United States and or other countries Sun Sun Microsystems and Solaris are trademarks or registered trademarks of Oracle and or its affiliates in the United States and other countries McAfee ePolicy Orchestrator and McAfee ePO are trademarks
52. hapter includes Pol or ne Bien ee seen 20 InFormotionPdges esse einen 22 EOWERScNERNOGE nee ee er ee 23 Administalvere itliesszraser en rue 24 MORE MOMON E ee ern ie piensa ee 25 Xerox Phaser 6020 Printer 19 User Guide Features Parts of the Printer This section includes s ROTI OW esse ensure ru ee HEISE unse 20 S RO Ve ee as Esser 20 6 COBWOLR Omen ee ee 21 Front View 1 Control Panel 2 Dust Cover 3 Paper Tray 4 Power Switch 5 Side Door Rear View 1 Rear Door Release Button 2 Rear Door 3 Power Connector 4 USB Port 20 Xerox Phaser 6020 Printer User Guide Features Control Panel 3 Wi Fi Direct 2 __ 0 WiFi WPS Item Name Description WPS Button To establish a wireless connection first press the button on the printer then press the button on your wireless router Wi Fi Light This light indicates that a wireless connection is established between the printer and the wireless router Wi Fi Direct Light This light flashes to indicate that there is a connection between the printer and a wireless device such as a smart phone or tablet Load Paper Light This light flashes if there is a jam in the paper tray the printer is out of paper or there is a paper size mismatch If the light is on but not flashing see Troubleshooting on page 89 Ready Data Light The light appears green when the printer is ready to receive data and blinks when
53. he humidity in the room or move room is too high the printer to a new location Paper curls or frequent jamsin The bias transfer roller needs to Refresh the bias transfer roller For the rear cover be refreshed details see Refreshing the Bias Transfer Roller on page 84 106 Xerox Phaser 6020 Printer User Guide Troubleshooting Getting Help This section includes pam ELON VALS eel yo fete te es Eee euere masse 107 IEIDENOSCOUEAlEN een a a E N 108 HDI SU ONE Assistant asus essen 108 Your printer comes with utilities and resources to help you troubleshoot printing problems Printer Error Indicators Control panel light combinations indicate printer status or errors For a description of the control panel indicator lights see Control Buttons and Indicators on page 21 When the printer has an error the following light combinations appear on the control panel To display the error light combination if the error light is the only indicator that is on press and hold the OK button Note Bold symbols indicate a steady light and symbols with radiating beams indicate a flashing light Light Combination Error and Solution The printer is out of paper Load paper in the main tray See Loading Paper on page 53 The wrong size of paper is loaded in the main tray Make sure that the paper size selected in the print driver is the same as the paper size loaded in the printer There is a paper jam in the printer R
54. hen click Next 4 On the Select a Connection Method screen click Wireless If a wireless connection is established the Xerox Printer Found screen appears 5 To connect to the wireless network click Next or click Connect to a different wireless network 6 To complete the installation click Finish Note If a connection is not established select Search for Networks or WPS For details see Searching for Networks on page 32 or Connecting Using WPS on page 32 Xerox Phaser 6020 Printer 31 User Guide Installation and Setup Connecting Using Wi Fi Protected Setup WPS 1 Dor U EN 10 11 12 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file Click Setup Printer and Install Software At the License Agreement select I Agree then click Next On the Select a Connection Method screen click Wireless Click WPS At the prompt press and hold the WPS button on the printer for two seconds After you press the WPS button on the printer within two minutes press and hold the WPS button on your wireless router for two seconds After you press both buttons click Next In the printer list select your printer Note You can name your printer and choose to share it on the network or set it as your default printer In the Software and Documentation window clear th
55. hen it receives data from a connected device To exit Power Saver mode manually on the control panel press the Power Saver button Xerox Phaser 6020 Printer 23 User Guide Features Administrative Features Finding the IP Address of Your Printer You can view the IP address of your printer on the Configuration Page CentreWare Internet Services CentreWare Internet Services is the administration and configuration software installed on the embedded Web server in the printer It allows you to configure and administer the printer from a Web browser CentreWare Internet Services requires e A TCP IP connection between the printer and the network in Windows Macintosh UNIX or Linux environments e TCP IP and HTTP enabled on the printer e Anetwork connected computer with a Web browser Accessing CentreWare Internet Services At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Logging In to CentreWare Internet Services When Administrator Mode is enabled the Jobs Address Book Properties and Support tabs are locked until you enter the administrator user name and password To log in to CentreWare Internet Services as the administrator 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Y
56. ificate is effective for Validity enter a number Adjust the parameters of the new digital certificate as needed then click Generate Certificate For the new settings to take effect restart your printer Note After you generate a signed certificate Certificate Management appears in the Security menu In the address bar type the IP address of the printer then press Enter or Return To display the SSL page select Properties gt Security gt SSL TSL Communication Ensure that Enabled SSL is selected Deleting a Digital Certificate 1 46 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Click Properties In the navigation panel click Security gt SSL TLS Server Communication then click Delete All Certificates To confirm click Delete Xerox Phaser 6020 Printer User Guide Installation and Setup Configuring AirPrint Use AirPrint to print directly from a wired or wireless device without using a print driver AirPrint is a software feature that allows for driverless printing from Apple iOS based mobile devices and Mac OS based devices AirPrint enabled printers let you print directly from a Mac or from an iPhone iPad or iPod touch AirPrint Notes e Not all applications support AirPrint e Wireless devices must join the same wireless network as the printer e For AirPrint to function both IPP and Bonjour mDNS protocols mus
57. imize printing on glossy cardstock do one or more of the following Adjust the paper type setting For details see Adjusting Paper Type on page 83 Adjust the bias transfer roller For details see Adjusting the Bias Transfer Roller on page 84 Adjust the fuser For details see Adjusting the Fuser on page 84 Xerox Phaser 6020 Printer 59 User Guide Printing This chapter includes Bint ng OVE Wersant a ER A a R 62 Selecting Printing Optoma een 63 Punting tiom Moble DEVES ee E ETARE 66 Using Custom PAPET S120S ursi acters ces A 68 PUES Pk Both SIS Ol the Papei ee een 71 Xerox Phaser 6020 Printer 61 User Guide Printing Printing Overview Before printing your computer and the printer must be plugged in turned on and connected Ensure that you have the correct print driver software installed on your computer For details see Installing the Software on page 34 1 Select the appropriate paper 2 Load paper in the main tray 3 In your software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 Inthe print settings specify the paper size and type Toaccess the print driver settings for Windows select Properties or Preferences For Macintosh select Xerox Features Note Depending on your application the title of the button varies 6 Modify the print driver settings as needed then click OK 7 Click Print
58. inding the IP Address of Your Printer on page 24 If the Software and Documentation disc is not available download the latest drivers from www xerox com office 6020drivers Operating System Requirements 34 Windows XP SP1 and later or Windows Server 2003 and later Macintosh OS X version 10 4 or later Xerox Phaser 6020 Printer User Guide Installation and Setup Installing the Print Drivers for a Windows Network Printer 1 eS NS 7 8 9 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file Click Install Software At the License Agreement select I Agree then click Next Select Network Installation then click Next From the list of discovered printers select your printer then click Next Notes e When installing drivers for a network printer if you do not see your printer in the list click the IP Address or DNS Name button In the IP Address or DNS Name field type the IP address of your printer then click Search to locate your printer If you do not know the IP address of the printer see Finding the IP Address of Your Printer on page 24 e To enable continued use of the printer even if the IP Address assigned by the DHCP server changes you can use the installer or CentreWare Internet Services In the printer list select your printer Note You can n
59. information pages at the control panel press and hold the OK button for approximately four seconds until the printer activates Printing the Printer Information Pages from Your Computer You can use the Xerox Office Printing utility included on your installation CD to print the following e Configuration Page e Panel Settings e Job History e _ Error History e Demonstration Page To print information pages Note The following procedure is for Windows 7 Click Start gt All Programs gt Xerox Office Printing gt Phaser 6020 gt Printer Settings Utility Click the Printer Settings Report tab Click Information Pages u er Select the page that you want to print 22 Xerox Phaser 6020 Printer User Guide Features Power Saver Mode You can set the time the printer spends idle in ready mode before the printer transitions to a lower power level There are two levels of Power Saver mode e Mode 1 Low Power The printer shifts from Ready mode to Low Power mode to reduce standby power consumption e Mode 2 Sleep The printer shifts from Low Power mode to Sleep mode for a greater reduction in power consumption Changing Power Saver Mode Settings Using Windows To change the Power Saver mode settings 1 Launch the Printer Setting Utility then select the Printer Maintenance tab 2 For Mode 1 and Mode 2 select the number of minutes Exiting Power Saver Mode The printer exits Power Saver mode automatically w
60. int driver For details see Using Custom Paper Sizes on page 68 Note If you are printing on custom size paper define the custom size in the printer properties before printing Xerox Phaser 6020 Printer 55 User Guide Paper and Media Printing on Special Paper This section includes 0 EN 0 0 cic ee ER 56 En I Kabels ss REES 59 Pining OM GNOSS CCS EO CK usa za 59 To order paper or other media contact your local reseller or visit www xerox com office 6020supplies Envelopes You can print envelopes using the main tray Guidelines for Printing Envelopes e Print quality depends on the quality and construction of the envelopes Try another envelope brand if you do not get desired results e Maintain constant temperatures and relative humidity e Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing e Remove air bubbles from the envelopes before loading them into the tray by setting a heavy book on top of them e Inthe print driver software select Envelope as the paper type e Do not use padded envelopes Use envelopes that lie flat on a surface e Do not use envelopes with heat activated glue e Do not use envelopes with press and seal flaps e Use only paper envelopes e Do not use envelopes with windows or metal clasps 56 Xerox Phaser 6020 Prin
61. int driver options click the Help button in the Printing Preferences window Xerox Phaser 6020 Printer 63 User Guide Printing Selecting Printing Options for an Individual Job in Windows To use special printing options for a particular job change the print driver settings in the application before sending the job to the printer Note The print driver includes online help with more information on selecting printing options To access help from any print driver dialog box click Help To select printing options 1 With the desired document or graphic open in your application open the Print dialog box For most software applications click File gt Print or press CTRL P Select your printer then click Properties to open the print driver dialog box Make selections from the driver tabs as desired beginning with settings in the Paper Output tab Click OK in the Properties window then click OK in the Print window Selecting Printing Defaults in Windows for a Shared Network Printer 1 om fe N Navigate to the list of printers on your computer For Windows XP SP3 click Start gt Settings gt Printers and Faxes For Windows Vista click Start gt Control Panel gt Hardware and Sound gt Printers For Windows Server 2003 and later click Start gt Settings gt Printers For Windows 7 click Start gt Devices and Printers For Windows 8 click Control Panel gt Devices and Printers Note
62. irements for reduced environmental impact As part of achieving certification RR Xerox Corporation has proven this product meets the Environmental Choice criteria for amp A energy efficiency Certified copier printer multifunctional device and fax products z must also meet criteria such as reduced chemical emissions and demonstrate Se compatibility with recycled supplies Environmental Choice was established in 1988 to help consumers find products and services with reduced environmental impacts Environmental Choice is a voluntary multi attribute and lifecycle based environmental certification This certification indicates that a product has undergone rigorous scientific testing exhaustive auditing or both to prove its compliance with stringent third party environmental performance standards Germany Blendschutz Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden L rmemission Maschinenl rminformations Verordnung 3 GPSGV Der h chste Schalldruckpegel betr gt 70 dB A oder weniger gem EN ISO 7779 Importeur Xerox GmbH Hellersbergstra e 2 4 41460 Neuss Deutschland Turkey RoHS Regulation In compliance with Article 7 d we hereby certify it is in compliance with the EEE regulation EEE y netmeligine uygundur
63. ive 184 x 267 mm 7 25 x 10 5 in C5 envelope 162 x 229 mm Monarch envelope 98 x 190 mm 6 4 x 9 in 3 9 x 7 5 in DL envelope 110 x 220 mm No 10 envelope 241 x 105 mm 4 33 x 8 66 in 4 1 x 9 5 in Supported Custom Paper Sizes You can use custom sized paper within the following dimensions in your printer e Width 76 2 215 9 mm 3 8 5 in e Length 127 355 6 mm 5 14 in 52 Xerox Phaser 6020 Printer User Guide Paper and Media Loading Paper The main tray holds up to 150 sheets of paper Notes e To avoid paper jams do not remove the dust cover while printing is in progress e Use only laser print media 1 Open the front door 2 Pull the slide bar forward until it stops Xerox Phaser 6020 Printer 53 User Guide Paper and Media 4 Move the width guides to the edges of the tray 5 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams 6 7 54 Xerox Phaser 6020 Printer User Guide Paper and Media 8 Pushin the length guides and slide bar until they stop Note Depending on the size of the paper first push the slide bar toward the printer until it stops Pinch the length guide and slide it in until it touches the paper edge 9 10 If the paper that you loaded is not plain set the correct paper type and size in your pr
64. les are printer supplies that get depleted during the operation of the printer Consumable supplies for this printer are the Genuine Xerox Toner Cartridges in Cyan Magenta Yellow and Black Notes e Each consumable includes installation instructions e Install only new cartridges in your printer If a used toner cartridge is installed then the toner remaining amount displayed could be inaccurate e To ensure print quality the toner cartridge has been designed to cease functioning at a predetermined point A CAUTION Use of toner other than genuine Xerox Toner can affect print quality and printer reliability Xerox Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer When to Order Supplies A warning appears on the control panel when supplies near their replacement time Verify that you have replacements on hand It is important to order these items when the messages first appear to avoid interruptions to your printing An error message appears on the control panel when supplies must be replaced Order supplies from your local reseller or go to www xerox com office 6020supplies Ay CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this pri
65. nt on copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in the United States and Canada go to www xerox com environment In other markets please contact your local Xerox representative or go to www xerox com environment_europe Xerox Phaser 6020 Printer 13 User Guide Safety Printer Location Place the printer on a level solid non vibrating surface with adequate strength to hold its weight To find the weight for your printer configuration see Physical Specifications on page 111 Do not block or cover the slots or openings on the printer These openings are provided for ventilation and to prevent overheating of the printer Place the printer in an area where there is adequate space for operation and servicing Place the printer in a dust free area Do not store or operate the printer in an extremely hot cold or humid environment Do not place the printer near a heat source Do not place the printer in direct sunlight to avoid exposure to light sensitive components Do not place the printer where it is directly exposed to the cold air flow from an air conditioning system Do not place the printer in locations susceptible to vibrations For optimum performance use the printer at the elevations specified in Elevation on page 112 Printer Supplies 14 Use the supplies designed for your printer The use of
66. ntenance Adjusting the Bias Transfer Roller Use Adjust BTR to specify the bias transfer roller BTR voltage for printing on the selected paper type If the printed image is too light increase the offset for the paper you are using If the printed image is mottled or blotchy looking decrease the offset for the paper you are using To adjust the bias transfer roller 1 Launch the Printer Setting Utility and select the Printer Maintenance tab 2 Click Adjust BTR 3 Change the offset value for the paper that you are using 4 Click Apply New Settings Adjusting the Fuser Use Adjust Fuser for optimum print quality across a wide range of paper types If the toner on a print is smearing or can be rubbed off the paper increase the offset for the paper you are using If the toner is blistered or mottled decrease the offset for the paper you are using To adjust the fuser 1 Launch the Printer Setting Utility then select the Printer Maintenance tab 2 Click Adjusting Fusing Unit 3 Select the offset value for the desired paper type 4 Click Apply New Settings Refreshing the Bias Transfer Roller Use the BTR Refresh procedure to reduce paper curling and improve paper discharge To refresh the bias transfer roller 1 Launch the Printer Setting Utility then select the Printer Maintenance tab 2 Click BRT Refresh Mode 3 For On select the check box 4 Click Apply New Settings Adjusting the Altitude Use Adjust Altit
67. nter The Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your Xerox representative for details Recycling Supplies For more information on the Xerox supplies recycling program go to www xerox com gwa 80 Xerox Phaser 6020 Printer User Guide Maintenance Toner Cartridges This section includes General PIECE GNS euere re are ott eitane oat ena aete 81 Replaeing fo Toner Cartndge essn ne ee 81 Reeshing the TON een notre one acre erm T ester rere eee er eter ee 82 Cleaning tme ESS CN cscs voce ces tess isas canssa nee seaetrnteres arenas 82 General Precautions A WARNINGS e When replacing a toner cartridge be careful not to spill the toner If any toner spills avoid contact with clothes skin eyes and mouth Do not inhale the toner dust e Keep toner cartridges out of the reach of children If a child accidentally swallows toner have the child spit out the toner and rinse out their mouth with water Consult a physician immediately A WARNING Use a damp cloth to wipe off spilled toner Never use a vacuum cleaner to remove spills Electric sparks inside the vacuum cleaner can cause a fire or explosion If you spill a large volume of toner contact your local Xerox representative A WARNING Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an ex
68. o function with minimal paper jams using Xerox supported paper Other paper types can cause jams If supported paper is jamming frequently in one area clean that area of the paper path The following can cause paper jams Selecting the incorrect paper type in the print driver Using damaged paper Using unsupported paper Loading paper incorrectly Overfilling the tray Adjusting the paper guides improperly Most jams can be prevented by following a simple set of rules Use only supported paper For details see Supported Paper on page 50 Follow proper paper handling and loading techniques Always use clean undamaged paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never overfill the tray Adjust the paper guides in all trays after inserting the paper A guide that is not properly adjusted can cause poor print quality misfeeds skewed prints and printer damage After loading the trays select the correct paper type and size on the control panel When printing select the correct type and size in the print driver Store paper in a dry location Use only Xerox paper and transparencies designed for the printer Xerox Phaser 6020 Printer 93 User Guide Troubleshooting Avoid the following e Polyester coated paper that is specially designed for inkjet printers e Paper that is folded wrinkled or e
69. once a label has been removed from a sheet e _ Use only paper envelopes Print envelopes 1 sided only 50 Xerox Phaser 6020 Printer User Guide Paper and Media Paper That Can Damage Your Printer Some paper and other media types can cause poor output quality increased paper jams or damage your printer Do not use the following Rough or porous paper Inkjet paper Non laser glossy or coated paper Paper that has been photocopied Paper that has been folded or wrinkled Paper with cutouts or perforations Stapled paper Envelopes with windows metal clasps side seams or adhesives with release strips Padded envelopes Plastic media CAUTION The Xerox Warranty Service Agreement or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media The Xerox Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your local representative for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Reduce the exposure of paper to strong lights for long periods of time Maintain constant temperatures and relative humidity Avoid storing
70. ondition of the toner toner cartridge for that color cartridge and replace it if necessary For assistance go to the Xerox Support website at www xerox com office 6020support Color around the edge of The color registration is Adjust the color registration For details printing is incorrect incorrect see Color Registration on page 83 Partial blanks creased paper or The paper is damp Replace the paper blotted printing The paper is outside the Replace the paper with a recommended recommended specification size and type and confirm that your range control panel and print driver settings are correct For details see Supported Paper on page 50 The printer is worn or damaged For assistance go to the Xerox Support website at 2 www xerox com office 6020support The toner cartridges are not Replace the toner cartridges with Xerox toner cartridges genuine Xerox toner cartridges For details see Consumables on page 80 104 Xerox Phaser 6020 Printer User Guide Symptom Vertical blanks Slanted printing The altitude setting is incorrect Condensation inside the printer causes partial blanks or creased paper The lenses are being blocked The printer is worn or damaged The toner cartridges are not Xerox toner cartridges The paper guides are not correctly adjusted to the paper size Colors are blurry or there is white Color to color alignment is no
71. or frayed e A wall panel circuit breaker fuse or other safety device has been tripped e Liquid is spilled into the printer e The printer is exposed to water e Any part of the printer is damaged 12 Xerox Phaser 6020 Printer User Guide Safety Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements These include safety agency examination approval and compliance with established environmental standards Your attention to the following safety guidelines helps to ensure the continued safe operation of your printer Operational Guidelines e Donot remove any trays while the printer is printing e Donot open the doors when the printer is printing e Do not move the printer while is printing e Keep hands hair neckties and so on away from the exit and feed rollers e Covers which require tools for removal protect the hazard areas within the printer Do not remove the protective covers e Do not override any electrical or mechanical interlock devices e Donot attempt to remove paper that is jammed deeply inside the product Switch off the product promptly and contact your local Xerox representative A WARNING The metallic surfaces in the fuser area are hot Always use caution when removing paper jams from this area and avoid touching any metallic surfaces Ozone Release This printer produces ozone during normal operation The amount of ozone produced is depende
72. our Printer on page 24 2 Click the Jobs Address Book Properties or Support tab 3 Type the administrator user name 4 Type your password then click Login 24 Xerox Phaser 6020 Printer User Guide Features More Information You can obtain more information about your printer from these sources Resource Location Installation Guide Packaged with the printer Quick Use Guide Packaged with the printer Other documentation for your printer www xerox com office 6020docs Technical support information for your printer www xerox com office 6020support including online technical support Online Support Assistant and driver downloads Information Pages Print from the control panel or from CentreWare Internet Services click Status gt Information Pages CentreWare Internet Services documentation In CentreWare Internet Services click Help Order supplies for your printer www xerox com office 6020supplies A resource for tools and information including www xerox com office businessresourcecenter interactive tutorials printing templates helpful tips and customized features to meet your individual needs Local sales and support center www xerox com office worldcontacts Printer registration www xerox com office register Xerox Phaser 6020 Printer 25 User Guide Installation and Setup This chapter includes e Installation and Setup Overview sssrinin aaa Ea a a Na 28 Sdlectinga Locationfor the PIME ea 29
73. per smooth it out and reload it If it still misfeeds do not use that paper Xerox Phaser 6020 Printer 99 User Guide Troubleshooting Label and Envelope Misfeeds Probable Causes Solutions The label sheet is facing the wrong way in the e Load label sheets according to the instructions from the tray manufacturer Load labels face up in either tray Envelopes are loaded incorrectly e Load No 10 DL and Monarch envelopes in the trays with the print side up flaps closed flap side down and the short edge leading into the printer e Load C5 envelopes with the print side up flaps open and facing away from the printer No 10 DL and Monarch envelopes are To prevent wrinkling on No 10 DL C5 or Monarch envelopes load wrinkling them print side up flaps open and facing away from the printer Note When you load envelopes long edge feed ensure that you specify landscape orientation in the print driver Paper Jam Message Stays On Probable Causes Solutions Some paper remains jammed in the printer Recheck the media path and ensure that you have removed all of the jammed paper Check for and remove torn pieces of paper in the paper path One of the printer doors is open Check the doors on the printer and close any door that is open The rear door interlock switch is not reset To reset the interlock switch and clear the paper jam message open and close the back door 100 Xerox Phaser 6020 Printe
74. plosion Replacing a Toner Cartridge When a toner light on the control panel lights up or blinks it is time to replace the toner cartridge A steady light indicates that the toner is low A blinking light indicates that the toner is empty You can use PrintingScout to view the toner status in the Printer Status window Install only new cartridges in your printer If a used toner cartridge is installed then the toner remaining amount displayed could be inaccurate Note Each toner cartridge includes installation instructions Xerox Phaser 6020 Printer 81 User Guide Maintenance Refreshing the Toner Toner Refresh recalibrates toner concentration and developer voltages If you print documents with high or low ink coverage Toner Refresh can optimize print quality To refresh the toner 1 Launch the Printer Setting Utility then select the Diagnosis tab 2 Click Refresh Mode 3 Click a toner cartridge Cleaning the Developer The Clean Developer feature runs the developer motor and mixes the toner in the developer Use the Clean Developer feature to refresh the toner after replacing a toner cartridge or if dark streaks are appearing in your prints To clean the developer 1 Launch the Printer Setting Utility and select the Diagnosis tab 2 Click Clean Developer 3 Click Start 82 Xerox Phaser 6020 Printer User Guide Maintenance Adjustments and Maintenance Procedures This section includes 8 COORG
75. r User Guide Troubleshooting Print Quality Problems This section includes Come ECT ICOM Ae ie nae W761 lth emer rere reeerteeeret a aa trey ert reenter tr eerste rr ep ere ee are 101 e SOWNO PINC OLU Ce LLG al ee 0 9 hc epee ee eer tere rere rere ere ener EE 102 Your printer is designed to produce consistently high quality prints If you observe print quality problems use the information in this section to troubleshoot the problem For more information go to www xerox com office 6020support A CAUTION The Xerox Warranty Service Agreement or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media The Xerox Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your local representative for details Notes e To ensure consistent print quality the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a predetermined point e Grayscale images printed with the composite black setting increment the color pages counter because color consumables are used Composite black is the default setting on most printers Controlling Print Quality Various factors can affect the quality of the output of your printer For consistent and optimum print quality use paper and toner designed for your printer and correctly set the Paper Type Print Quality Mode and Color
76. r further into the exit tray To run Jam Recovery Mode 1 Press and hold the Cancel button for three seconds 2 After the printer engine stops running turn the power off then remove the jammed paper Clearing Paper Jams from the Front of the Printer 1 Remove the dust cover 2 Remove any paper jammed at the front of the printer 3 Place the bypass tray on the main tray then align the tabs with the marks 96 Xerox Phaser 6020 Printer User Guide Troubleshooting 4 Follow the instructions in the Printer Status window of PrintingScout 5 Press OK 6 Toresolve the error displayed on the control panel you must clear all paper from the paper path Clearing Paper Jams From the Back of the Printer 1 Push down on the rear door release and pull open the door 2 Lift the levers as shown 3 Remove any jammed paper from the back of the printer Xerox Phaser 6020 Printer 97 User Guide Troubleshooting 4 Lower the levers to their original position 5 Close the rear door 6 Follow the instructions in the Printer Status window of PrintingScout 7 Press OK 8 To resolve the error displayed on the control panel you must clear all paper from the paper path 98 Xerox Phaser 6020 Printer User Guide Troubleshooting Troubleshooting Paper Jams This section includes amp Multiple Sheets Pulled TogetheTscesiiie e r aeveietuetoaiv uence EE 99 0 PODEM EEU Sn ie mete ee ne 99 lobeland
77. r mobile device Note Depending on which mobile device you are using the printing procedure varies Printing with AirPrint You can print directly from your iPhone iPad iPod touch or Mac using AirPrint To enable AirPrint for your printer see Configuring AirPrint on page 47 To use AirPrint ensure that your mobile device is connected to the wireless network To print with AirPrint 1 Open the email photograph website page or document that you want to print Tap the Action icon Tap Print Select your printer then set the printer options Tap Print a ee NS 66 Xerox Phaser 6020 Printer User Guide Printing Printing with Xerox PrintBack This printer supports printing from Android or iOS mobile devices using Xerox PrintBack PrintBack consists of three components e Xerox PrintBack app Installed on your mobile device the app sends print jobs to your selected online service e Online service A Web based service such as Dropbox or an email provider transmits jobs from your mobile device to your computer e Xerox PrintBack agent Installed on your computer the agent retrieves print jobs from the online service and prints them to your default printer To print the computer and the default printer must be turned on and ready to print If documents are sent while the computer or printer are not ready or not connected the online service stores the documents When the computer is turned on and connecte
78. reerneeertre se errreyretecertereerrtrertertrregrerteereterererere creer ereerertr cer eterereerisceyerteerearet tert 90 s Printer Resets or Turms Off FrequentiV nauananan as aidit 90 Ernten Does Nor Ruinen geerntet 91 BrIMENG Takes TOOLON Gesins er eaan ERENS A E Sar Eare TAARN LAISA EAEEREN aie 92 e Piinteris Making Lnusualbloiseseuensase eae au 92 e Condensation has Formed Inside the Printer This section contains procedures to help you locate and resolve problems Resolve some problems by simply restarting the printer Printer Does Not Turn On Probable Causes Solutions The power cord is not correctly plugged into Turn off the printer power switch and plug the power cord securely the outlet into the outlet Something is wrong with the outlet e Plug another electrical appliance into the outlet and see if it connected to the printer operates properly e Trya different outlet The printer is connected to an outlet with a Use a power source with the specifications listed in the Electrical voltage or frequency that does not match the Specifications on page 113 printer specifications A CAUTION Plug the three wire cord with grounding prong directly into a grounded AC outlet Printer Resets or Turns Off Frequently Probable Causes Solutions The power cord is not plugged into the outlet Turn off the printer confirm that the power cord is plugged in correctly correctly to the printer and the outlet then turn on th
79. s like 45 325026 122 766831 for a location 6 Click Save Changes 7 At the prompt click Restart or click Back to cancel If you click Restart the printer takes several minutes to restart and apply the new settings Xerox Phaser 6020 Printer 47 User Guide Installation and Setup Installing the Printer as a Web Services Device Web Services on Devices WSD allow a client to discover and access a remote device and its associated services across a network WSD supports device discovery control and use To install a WSD printer using the Add Printer Wizard 1 48 At your computer access the Add Printer Wizard For Windows Vista click Start gt Control Panel gt Hardware and Sound gt Printers For Windows Server 2003 and later click Start gt Settings gt Printers For Windows 7 click Start gt Devices and Printers For Windows 8 click Control Panel gt Devices and Printers To launch the Add Printer Wizard click Add a Printer In the list of available devices select the one you want to use then click Next If the printer that you want does not appear in the list click The printer that I want is not listed a Select Add a printer using a TCP IP address or hostname then click Next b For the Device type field select Web Services Device c Enter the printer IP address in the Hostname or IP address field then click Next Complete the steps in the wizard then click Finish Xerox Phaser 6020 Print
80. s to restart the printer is faster and wastes fewer consumables than powering the printer on and off Restarting the printer can take up to five minutes during which time CentreWare Internet Services is not available 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return In CentreWare Internet Services click Properties To expand the menu in the Properties pane for the General folder click the plus symbol From the General menu click Resets ae el To reset the network memory and restart the printer for Reset network memory and restart the printer click Start Printer 6 To restart the printer without resetting any of the default settings for Restart the printer click Start Printer Xerox Phaser 6020 Printer 41 User Guide Installation and Setup Configuring Security Settings Using CentreWare Internet Services This section includes Opening the Security Mensan EE 42 Configuring Administrative Security Settings eu 42 Conng nng tne ost Access LISE en E ATUN 43 Managing SRIENEGIBS nee 45 Use security settings to configure administrative settings authentication user access and privileges and service access Note For details see the Help in CentreWare Internet Services Opening the Security Menu 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return In Cen
81. size Click OK In the application click Print Click OK A eee NMS 70 Xerox Phaser 6020 Printer User Guide Printing Printing on Both Sides of the Paper This section includes Seiting UD 2 SIGSC PTUN euere een R 71 e Loading Paper for Manual 2 Sided Printing usseesseessseensseensssennnesnunsseonnennunsssennensennnsennensennnennnnssennnennenneee 72 The Xerox Phaser 6020 Printer supports manual 2 sided printing You can set printing preferences to print your jobs on both sides of the paper Use 2 Sided Printing to specify the page orientation for the printed output You can specify the page layout for 2 sided printing which determines how the printed pages turn These settings override the application page orientation settings Portrait Landscape EF Portrait Portrait Landscape Landscape 2 Sided Print 2 Sided Print Flip on Short 2 Sided Print 2 Sided Print Flip on Short Edge Edge Setting Up 2 Sided Printing To set up manual 2 sided printing From the File menu select Print Select the printer from the Select Printer list then click Properties From the Duplex window on the Paper Output tab select Flip on Long Edge or Flip on Short Edge Select the Paper Size and Paper Type to match the paper you are using To close the Printing Preferences dialog box click OK To start printing click Print awn Se NS Note When you start manual 2 sided printing the Manual Duplex Setup win
82. ssssscssnsssesssnssscccnssscccsnseccessssccesenseesseeneesecennececsnnssecessnscees 48 4 Paper and Media 49 Supported FOREN es cveechseucede dard psc devo eceeecvev rected mal vcore phase etre aeiae rns on nee near eee 50 Ordering Paper ek E EE E A A 50 General Paper Loading Guidelines 0 eecssssssssscssssssssseessssscssnscsssusecssuscsssseessusccssaseessueesssucsssseessueesseneesssnees 50 Paper That Can Damage Your Printer ssesssssssccsesessneeccsnsserseeeccnscensessessusesesnseesseeesenscessnseessuecsennseesasessenes 51 Pap r Storage GUIS SS siririna i iaa 51 Supported Paper Types and Weichis ee nn 52 Supported Standard Paper Sizes esssmssscsonssccnseesonsscecseeccnnssesonesesseesonsesseeeccnsessconscesseeesonscessoessensessensscessess 52 Supported Custom Paper Sizes aan 52 loading Paper 0nu eneR een ee en ee 53 Printing on Special Paper n u n0e ee nk eni 56 EMV EIS IES esse een er 56 Printing LEBE nenne 59 Printing on Glossy Cardstock ansehe en 59 5 Printing 61 Printing OVOP VIOW 5 cccincscssonseascvacansnesecdsnncavsecconsoeonsessbaiesdonssontiednan dat sonconnbandadoscuegtssuoobsoseeannnsa sons anbesegonssnctdgescnvad runder 62 Selecting Printing Options san III 63 Windows Printing Options ussesseonssssunsseonssssensssensssennsssennssennsssennnnsnenssennnnsnennssnnnnssennnnsnnnssennessnnnssene 63 Macintosh Printing OPTIONS scssccsccssaissescascassaavssssstensceanues eonascansais oussscausensasetondonentsa
83. sssssssseesssneesssees 17 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer Xerox Phaser 6020 Printer 9 User Guide Safety Notices and Safety Please read the following instructions carefully before operating your printer Refer to these instructions to ensure the continued safe operation of your printer Your Xerox printer and supplies are designed and tested to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verified using Xerox materials only Note Unauthorized alterations which can include the addition of new functions or connection of external devices can affect the product certification Please contact your Xerox representative for more information 10 Xerox Phaser 6020 Printer User Guide Safety Electrical Safety This section includes General GuUdelneS scn ov PPE PP R See UD PEP 11 PONCO ee pe eee RETIN tnt ner Reese 12 Emeen TON 4g ernennen ea ee en een 12 General Guidelines A WARNINGS e Donot push objects into slots or openings on the printer Touching a voltage point or shorting out a part could result in fire or electric shock
84. t area around objects Troubleshooting Solution Adjust the altitude setting of the printer For details see Adjusting the Altitude on page 84 Turn on the printer and leave it on for at least one hour remove the condensation For assistance go to the Xerox Support website at www xerox com office 6020support Clean the lenses inside of the printer For details see Cleaning the LED Lenses on page 75 For assistance go to the Xerox Support website at www xerox com office 6020support Replace the toner cartridges with genuine Xerox toner cartridges For details see Consumables on page 80 Reset the paper tray guides For details see Loading Paper on page 53 Perform an automatic color registration adjustment For details see Color Registration on page 83 Xerox Phaser 6020 Printer 105 User Guide Troubleshooting Symptom Solution Blotchy or mottled images The paper is too light or too thin Choose a different paper type at the control panel in the application and in the print driver The bias transfer roller voltage is Increase the bias transfer voltage for the insufficient for the paper type selected paper type For details see Adjusting the Bias Transfer Roller on page 84 The fuser is not adjusted forthe Adjust the fuser For details see paper type Adjusting the Fuser on page 84 The paper is damp Replace the paper The relative humidity of the Reduce t
85. t Personalize gt Control Panel Home gt Devices and Printers 2 From the Printers and Faxes window select a printer right click the printer and select Properties Notes e For Windows 7 in the Devices and Printers window right click the printer and select Printer Properties from the middle of the drop down list e For Windows 7 you must have an Administrator Account to select Custom Settings in the print driver 3 Inthe Properties dialog box click the Configuration tab then click Custom Paper Size 4 Inthe Custom Paper Size Settings dialog box select the units of measurement to use 68 Xerox Phaser 6020 Printer User Guide Printing In the Custom Size Settings section specify the size for the short edge and the long edge of the paper Select the Name the Paper Size check box type a name in the Paper Name dialog box then click OK In the Properties dialog box click OK The custom size appears in the Paper Size list in the print driver Properties window Defining a Custom Paper Size for Macintosh wen Oe IS a In the application you are printing from select File gt Page Setup From the Format For drop down list select the printer From the Paper Size drop down list select Manage Custom Sizes In the Custom Paper Sizes window click plus to add the new custom size For the custom paper size enter the width and height In the Non Printable Area drop down list select the printer Double click untitl
86. t be enabled e The device that submits the AirPrint job must be on the same subnet as the printer To allow devices to print from different subnets configure your network to pass multicast DNS traffic across subnets e The Mac OS device must be Mac OS 10 7 or later e AirPrint enabled printers work with iPad all models iPhone 3GS or later and iPod touch 3rd generation or later running the latest version of iOS 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 24 Click Properties If the Protocols link is not expanded under Properties scroll to the Protocols link and expand it Under Protocols click AirPrint To enable AirPrint next to Enable AirPrint click Turn On AirPrint Boe es Note AirPrint is enabled by default when IPP and Bonjour mDNS are both enabled When AirPrint is enabled Turn On AirPrint is not selectable To disable AirPrint disable either IPP or Bonjour mDNS protocols To change the printer name in the Name field enter a new name To enter a location for the printer in the Location field enter the location of the printer To enter a physical location or address for the printer in the Geo Location field enter the geographic latitude and longitude coordinates in decimal form For example use coordinate
87. ta e Information about the owner of the certificate e The certificate serial number and expiration date e A public key e A purpose defining how the certificate and public key can be used This printer supports two types of certificates e Device Certificate This certificate contains a private key and a stated purpose that allows the printer to use it to prove identity e Trusted Certificate A self signed certificate is a certificate from a device that verifies its identity to any devices that connect to it Note This printer does not support Certificate Authority CA certificates To ensure that the printer can communicate with other devices over a secure trusted connection both devices must have specific certificates installed Xerox Phaser 6020 Printer 45 User Guide Installation and Setup Enabling HTTPS Communication 1 ae Seo es ee 11 12 13 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Click Properties Select Security gt SSL TSL Communication To configure the printer to create a digitally signed certificate click Create New Certificate To select the DKIM signature type for Public Key Method select RSA SHA 256 or RSA SHA 1 To select the size of the key for Public Key Size select the number of bits For Issuer type the name of the organization that issues the certificate To set the number of days that the cert
88. ter User Guide Paper and Media Loading Envelopes You can load up to five envelopes at a time in the main tray To load envelopes 1 Slide open the width guides 2 Place envelopes in the main tray using one of the following methods Insert No 10 DL or Monarch envelopes with the print side up flaps closed and facing down and the flap side to the right Xerox Phaser 6020 Printer 57 User Guide Paper and Media Insert C5 envelopes with the print side up flaps open and facing away from the printer Notes e To prevent wrinkling on No 10 DL C5 or Monarch envelopes load them print side up flaps open and facing away from the printer e When you load envelopes long edge feed ensure that you specify landscape orientation in the print driver 3 Adjust the paper guides so they rest lightly against the edges of the envelopes 58 Xerox Phaser 6020 Printer User Guide Paper and Media Printing Labels Ensure that label media is placed face up in the main tray Guidelines for Printing Labels A Use labels designed for laser printing Do not use vinyl labels Do not feed a sheet of labels through the printer more than once Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet labels only Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels
89. ter 115 User Guide Regulatory Information This appendix includes IBOLCRFEOUGEONSSEer een Na Sy ee ee ee Xerox Phaser 6020 Printer 117 User Guide Regulatory Information Basic Regulations Xerox has tested this printer to electromagnetic emission and immunity standards These standards are designed to mitigate interference caused or received by this printer in a typical office environment United States FCC Regulations This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If it is not installed and used in accordance with these instructions it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e _ Reorient or relocate the receiving antenna e _ Increase the separation between the equipment and receiver e
90. ter is connected to the network For details see About TCP IP and IP Addresses on page 38 Note Hardware and cabling requirements vary for the different connection methods Routers network hubs network switches and modems are not included with your printer and must be purchased separately e Wireless Network If your computer includes a wireless router or wireless access point you can connect the printer to the network with a wireless connection A wireless network connection provides the same access and services as a wired connection provides A wireless network connection is typically faster than USB and allows direct access to the setting of the printer using CentreWare Internet Services e USB If you connect the printer to one computer and do not have a network you can use a USB connection Note A USB connection does not provide access to CentreWare Internet Services e Wi Fi Direct You can connect to the printer with a Wi Fi mobile device using Wi Fi Direct Xerox recommends that only one user at a time accesses the printer using Wi Fi Direct 30 Xerox Phaser 6020 Printer User Guide Installation and Setup Connecting to a Computer Using USB To use USB you must have Windows XP SP1 and later Windows Server 2003 and later or Macintosh OS X version 10 5 and later Note A USB cable is provided with your printer To connect the printer to the computer using a USB cable Ensure that the printer is turned off Conne
91. tly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation Business Users in the European Union If you wish to discard electrical and electronic equipment please contact your dealer or supplier for further information Disposal Outside of the European Union These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Battery Symbol Note This wheeled bin symbol may be used in combination with a chemical symbol This establishes compliance with the requirements set out by the Directive Hg Battery Removal Batteries should only be replaced by a manufacturer approved service facility Xerox Phaser 6020 Printer 129 User Guide Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance 130 Xerox Phaser 6020 Printer User Guide
92. to change the way the printer acquires the IP address in the Get IP Address field select a method from the drop down list After changing the address information scroll to the bottom of the page and click Save Changes Changing the IP Address Using the Installer with USB Se Ie NS Ss at at Ss ot From your installer disk click Setup Printer and Install Software At the License Agreement select I Agree then click Next On the Select a Connection Method screen click Wireless On the Select a Wireless Setup Method screen click Search for Networks Ensure that the USB cable is connected properly Select a network then click Next Enter the passphrase for your wireless network then click Next For the Configure Printer screen click Advanced For the IP Address Settings screen modify the settings as needed then click Next At the prompt remove the USB cable from the printer then click Next Inthe printer list select your printer Inthe Software and Documentation window clear the check box for any undesired options Click Next To complete the installation click Finish Xerox Phaser 6020 Printer 39 User Guide Installation and Setup Configuring General Settings Using CentreWare Internet Services This section includes lt Viewing Printer INSELN 40 Connguing Pinter DES S sssienanrna A E 40 Resetting ie PUN E ernir ern 41 You can configure general printer settings from your computer using
93. to send the job to the printer 62 Xerox Phaser 6020 Printer User Guide Printing Selecting Printing Options This section includes WV INGMOWS Printing Opon susare ena 63 Macimntosm Pnnting OU ONS ossessi na een 65 Windows Printing Options Setting Default Printing Options for Windows When you print from any software application the printer uses the print job settings specified in the Printing Preferences window You can specify your most common printing options and save them so that you do not have to change them every time you print For example if you want to print on both sides of the paper for most jobs specify 2 sided printing in Printing Preferences To select default printing options 1 Navigate to the list of printers on your computer For Windows Vista click Start gt Control Panel gt Hardware and Sound gt Printers For Windows Server 2003 and later click Start gt Settings gt Printers For Windows 7 click Start gt Devices and Printers For Windows 8 click Control Panel gt Devices and Printers Note If the Control Panel icon does not appear on the desktop right click on the desktop then select Personalize gt Control Panel Home gt Devices and Printers 2 In the list right click the icon for your printer and click Printing Preferences 3 Inthe Printing Preferences window click a tab select the options then click OK to save Note For more information about Windows pr
94. tons for controlling certain printer functions e No display screen or menu access from the control panel 110 Xerox Phaser 6020 Printer User Guide Specifications Physical Specifications Dimensions and Weight 394 mm 15 5 in 304 mm 11 9 in Height 234mm 92 10 5 kg 23 1 Ib Total Space Requirements 801 mm 31 5 in 925 mm 36 4 in 394 mm 15 5 in Clearance Requirements 93 6 cm 36 8 in 33 4 in Xerox Phaser 6020 Printer 111 User Guide Specifications Environmental Specifications Temperature e Operating temperature 10 32 C 50 90 F e Optimum temperature 15 28 C 59 82 F Relative Humidity e Minimum Maximum Humidity Range 15 85 relative humidity at 28 C 82 F e Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity defects can occur due to condensation Elevation For optimum performance use the printer at elevations below 3100 m 10 170 ft 112 Xerox Phaser 6020 Printer User Guide Specifications Electrical Specifications Power Supply Voltage and Frequency Power Supply Voltage Power Supply Frequency 110 127 VAC 10 99 140 VAC 50 Hz 3 Hz 60 Hz 3 Hz 220 240 VAC 10 198 264 VAC 50 Hz 3 Hz 60 Hz 3 Hz Power Consumption Printer Mode Power Consumption Power Saver Mode 1 Low Power Note
95. treWare Internet Services click Properties In the Properties pane to expand the menu click the plus symbol next to the Security folder Configuring Administrative Security Settings 1 aan oD we N 42 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return In CentreWare Internet Services click Properties In the Properties pane to expand the menu click the plus symbol next to the Security folder Click Administrator Security Settings To turn on administrator privileges select Enable Administrator Mode Enter the user name and password then reenter the password To enter the default user name and password leave the fields blank then click OK For Access denial by the authentication failure of the Administrator enter the number of login attempts allowed before the user is locked out Click Save Changes Xerox Phaser 6020 Printer User Guide Installation and Setup Configuring the Host Access List The host access list controls access to the printer over LPR or Port 9100 You can enter up to five IP address mask combinations and then select to reject accept or turn off the filtering for each IP address You can enter a specific IP address and address mask or you can enter a range of IP addresses and address masks If you leave IP address and Address Mask blank anyone can access the printer You can choose to allow printing from one spe
96. ts cssscsssscccnesecsseescsnscecseseesnseccenscersuessnsscesescecsuseecenseesseeecensestenseeeseeesenneeseeees 34 Installing the Print Drivers for a Windows Network Printer sccssssssssssssscsssseessnsescersnseseersseeesenseeees 35 Installing the Print Drivers for a Windows USB Printer ssssssssccsseeccccsnseeesssseeeesnsescersnseceseeseeeseenseeese 35 Installing the Drivers and Utilities for Macintosh OS X Version 10 5 and Later 36 Configuring Network Selling een nn 38 About TCP IP and IP Addresses 020er 38 Assigning the IP Address of the Printer issscssssssesscssessesetuisecsevsesseasnectessanssesssuersesseseeseacisesseonesesttnesiessuseniiseaies 38 Configuring General Settings Using CentreWare Internet Services 0 ssessccsssessceesssesceeseeeceeneeescennseeeesnness 40 Viewing Printer Information een een 40 Config ring Printer Defallis nee ee 40 Resetting the Piinter ae een 41 Configuring Security Settings Using CentreWare Internet Services 42 Opening the Security Menu n 0000n0ensonaneonoensonnesennensennsesznnssennsersonnesnnnensennessennerennesssonnesnnnessannensannssnnnene 42 Configuring Administrative Security Settings uusssssunnossseonnsseeennnsseeunnnssenunnessennnsssennnnsssennnssesennnsseen 42 Configuring the Host Access LAGE aaa 43 Managing Certificates nee eek 45 Configuring PAUP TI mscsnsnineninaneniinia a Aa i 47 Installing the Printer as a Web Services Device ss
97. ts before full quality is restored The bias transfer roller voltage is Increase the bias transfer voltage for the insufficient for the paper type selected paper type For details see Adjusting the Bias Transfer Roller on page 84 The fuser is not adjusted forthe Adjust the fuser For details see paper type Adjusting the Fuser on page 84 The paper is damp Replace the paper The high voltage supply is For assistance go to the Xerox Support defective website at www xerox com office 6020support Toner cartridge is empty or Check the condition of the toner damaged cartridge and replace it if necessary Xerox Phaser 6020 Printer 103 User Guide Troubleshooting Symptom Solution Stray black dots white areas or The paper is outside the Replace the paper with a recommended dropouts recommended specification size and type and confirm that your range control panel and print driver settings are correct For details see Supported Paper on page 50 The toner cartridges are not Replace the toner cartridges with Xerox toner cartridges genuine Xerox toner cartridges For details see Consumables on page 80 Vertical black or color streaks The toner cartridges are not Replace the toner cartridges with or multiple colored streaks or Xerox toner cartridges genuine Xerox toner cartridges For lines details see Consumables on page 80 Streaks in one color only There is a problem with the Check the c
98. ude to adjust the altitude to match that of the location where the printer is installed If the altitude setting is incorrect it can cause print quality problems To adjust the altitude 1 Launch the Printer Setting Utility and select the Printer Maintenance tab 2 Click Adjust Altitude 3 Select the altitude range to match that of the location where the printer is installed 4 Click Apply New Settings 84 Xerox Phaser 6020 Printer User Guide Maintenance Checking Page Counts You can check the total number of printed pages on the Configuration Page The Print Volume section lists the total number of pages printed on each paper size To print the Configuration Page 1 Launch the Printer Setting Utility 2 Click the Printer Settings Report tab 3 Click Information Pages 4 Click Configuration Page Xerox Phaser 6020 Printer 85 User Guide Maintenance Moving the Printer Follow these instructions when moving the printer 1 Turn off the printer and disconnect the power cord and other cables from the back of the printer A WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or electric shock 2 Remove any paper or other media from the output tray 3 Remove the paper from the paper tray Keep the paper wrapped and away from humidity and dirt
99. unsuitable materials can cause poor performance and a possible safety hazard Follow all warnings and instructions marked on or supplied with the product options and supplies Store all consumables in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never throw toner print drum cartridges or toner containers into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your Xerox representative for details Xerox Phaser 6020 Printer User Guide Safety Maintenance Safety e Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer e Clean with a dry lint free cloth only e Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to ww
100. vu Od Fo a Deeeeeeeeyerrereerer erreg reverent a ae a a RE RES errr ererey rere street 83 ZAUUSLINGItNEROBErTVpBaa een en een 83 PAUSE the Bias Transfer RABEN seien use 84 FAUST NING TS TUS OP ne A E ANA A A EAE 84 Refreshing the Bias TransierBelli cassueten ea 84 AANSUNGENEALILNdE Eee ee re erent ee ere eed 84 Color Registration The printer automatically adjusts the color registration when automatic adjustment is turned on You can also adjust color registration manually any time the printer is idle You must adjust the color registration any time the printer is moved If you are having printing problems adjust the color registration To perform a color registration adjustment 1 Launch the Printer Setting Utility then select the Printer Maintenance tab 2 Select Color Registration Adjustment 3 For On clear the check box For Auto Correct click Start Adjusting the Paper Type Use Adjust Paper Type to compensate for paper thickness within a paper type If the printed image is too light use a heavier setting for the paper you are using If the printed image is mottled or blotchy looking decrease the setting for the paper you are using To adjust the paper type 1 Launch the Printer Setting Utility then select the Printer Maintenance tab 2 Click Adjust Paper Type 3 For Plain Paper or Labels change the paper type 4 Click Apply New Settings Xerox Phaser 6020 Printer 83 User Guide Mai
101. w xerox com gwa AA WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment Xerox Phaser 6020 Printer 15 User Guide Safety Printer Symbols 16 Description Warning Indicates a hazard which if not avoided could result in death or serious injury Caution Indicates a mandatory action to take in order to avoid damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not expose the imaging unit to light for more than 10 minutes Do not expose the imaging unit to direct sunlight Do not touch the part or area of the printer Warning Wait for the printer to cool for the specified time before touching the fuser This item can be recycled For details see Recycling and Disposal on page 125 Xerox Phaser 6020 Printer User Guide Safety Environmental Health and Safety Contact Information For more information on Environment Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety information in the United States and Canada go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe Xerox Phaser 6020 Printer 17 User Guide Features This c
102. xcessively curled e Loading more than one type size or weight of paper in a tray at the same time e Overfilling the trays e Allowing the output tray to overfill For a detailed list of supported paper go to www xerox com paper 94 Xerox Phaser 6020 Printer User Guide Troubleshooting Locating Paper Jams A WARNING Never touch a labeled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 20 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative A CAUTION Do not attempt to clear any paper jams using tools or instruments This can permanently damage the printer The following illustration shows where paper jams occur along the paper path and the printer parts used for clearing paper jams Output Tray Transfer Belt Release Levers Rear Door Front Door Main Tray SE ONS Dust Cover Xerox Phaser 6020 Printer 95 User Guide Troubleshooting Clearing Paper Jams This section includes e Clearing Paper Jams from the Front of the Printer 96 Clearing Paper Jams From the Back of the Printer u aa osis tnnenan iarrair 97 To facilitate clearing paper jams you can activate Jam Recovery Mode Jam Recovery Mode runs the printer for a brief period of time to move the pape
103. your application click File gt Print Select your printer Select Xerox Features from the Copies amp Pages menu Select the desired printing options from the drop down lists Click Print to send the job to the printer Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options so that you can apply them to future print jobs To save a set of printing options Oy ee NS With the document open in your application click File gt Print To open the Printing Preferences window select your printer then click Properties or Preferences In the Printing Properties window click the tabs then select the desired settings Click Save Type a name for the set of printing options then click OK To print using these options select the name from the list Xerox Phaser 6020 Printer 65 User Guide Printing Printing from Mobile Devices This section includes mmm GAT ONC UG Ce Wia Wia DIEC euere een E riereert trey 66 e PUMN GPU ee E aaa ae eee es 66 Printing with AN 67 Depending on the type of device you can print from your mobile device using Wi Fi Direct AirPrint or Xerox PrintBack Printing with Wi Fi Direct You can connect to your printer from a Wi Fi mobile device such as a tablet computer or smart phone using Wi Fi Direct For details see Connecting with Wi Fi Direct on page 33 For details on using Wi Fi Direct refer to the documentation provided with you

Download Pdf Manuals

Related Search

Related Contents

Handbuch  CEL-712 Microdust Pro Real-time Dust Monitor  USER MANUAL      カタログPDFファイル（4P 4.2MB）  Manual PDF  iHome iDM12  1-2.SVE14A Series  Parrot MINIKIT Smart Data Sheet  

Copyright © All rights reserved. Failed to retrieve file