2210-02 User Manual
Contents
1. Install Properties Description Tranarission Control Protocol Intemet Protocol The so ult wide area network protoc col that proves communicati across diverse interconnected netw Advanced Co ok Cancel Macintosh Mac OS 9 or Mac OS X Step 1 Access the CP P or Network control panel a Mac OS 9 follows a path like this Apple Menu gt Control Panels gt TCP IP Control Panel b Mac OS X follows a path like this Apple Menu gt System Preferences gt Network Step 2 Select Built in Ethernet step 3 Select Configure Using DHCP step 4 Close and Save if prompted TCP IP Router Test 11 Q Why is my DSL light flashing green A A flashing green light indicates that no cable is attached to the DSL port or that the Motorola Modem is negotiating a connection A solid green DSL light indicates that an internet connection is established If your DSL light does not become solid green verify that the connection from the Motorola Modem s DSL port to the telephone DSL jack is secure If the connection is secure con tact your ISP Internet Service Provider to verify that your DSL line is functioning properly Q forgot my Admin password how can access my Motorola Modem A If you forgot your Admin password the only way to access the Motorola Modem is to do the following Referr2. Ambient temperatures around this product should not exceed 104 F 40 C It should not be used in locations exposed to outside heat radiation or trapping of its own heat The product should have at least one inch of clearance on all sides except the bottom when properly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is provided SAVE THESE INSTRUCTIONS Motorola Part Number 6180206 00 01 Copyright 2007 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to pro vide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not lim ited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office Microsoft Windows Win dows Me and Windows NT are either trademarks or registered trademarks of Microsoft Corporation in the U S and or other countries Macintosh is a reg ister
3. the default password of the Motorola Modem A Motorola Netopia Gateways are not distributed with a default password Upon initial configu ration the Gateway requires a new password to be set Q How do register my Motorola Modem A Please register your Motorola Modem by navigating to the following URL http www netopia com equipment products product_reg html By registering Motorola products you ll be assured of faster service timely notification of prod uct updates and qualifications for upgrade discounts 13 Basic Troubleshooting This section gives some simple suggestions for troubleshooting problems with your Modem s initial configuration Before troubleshooting make sure you have e plugged in all the necessary cables and e set your PC s TCP IP controls to obtain an IP address automatically The first step in troubleshooting is to check the status indicator lights LEDs in the order outlined below 14 LED Function Summary Solid Green Off Power off Flashing Red Solid Red Power on Power On Self PO ST Failure Test Solid green Off Modem Flashing Flashing Flashing red DSL synch power off green DSL green red No DSL signal attempting DSL fails to synch synch 3 times Solid green Off No device Device con connected or nected modem power is off Solid green Off Bridge Flashing Red Connec Connected to mode ormodem green tion failed Internet power is off
4. Area Connection gt Properties gt Internet Protocol TCP IP gt Properties Step 2 Select Obtain an IP address automatically Step 3 Select Obtain DNS server address automatically if available Step 4 Remove any previously configured Gateways if available Step 5 OK the settings Restart if prompted c Windows Vista is set to obtain an IP address automatically by default You may not need to configure it at all To check open the Networking Control Panel and select Internet Protocol Version 4 TCP IPv4 Click the Properties button The Internet Protocol Version 4 TCP IPv4 Properties window should appear as shown If not select the radio buttons shown above and click the OK button 10 Networking M General Alternate Configu ration Connect using n get IP s Kak ke ssigned automatic ayi Fyon network supports Intel R PRO 100 VE Network Connection tes SS OE aed ER ee V X e appro ee Ps ettings Obtain an IP address automatically This connection uses the following items Use the following IP address M 0M Client for Microsoft Networks M aos Packet Scheduler MI dB File and Printer Sharing for Microsoft Networks M Intemet Protocol Version 6 TCP IPv6 M Intemet Protocol Version 4 TCP IPv4 M Link Layer Topology Discovery Mapper O Driver M Link Layer Topology Discovery Responder Obtain DNS server address automatically Use the following DNS server addresses
5. Attempting PPP connection 15 If a status indicator light does not look correct look for these possible problems If LED is Possible problems Make sure the power adapter is plugged into the DSL Modem properly Try a known good wall outlet If a power strip is used make sure It is switched on Make sure that any telephone has a microfilter installed Make sure that you are using the correct cable The DSL cable is the thinner standard telephone cable and labeled Data Cable Make sure the DSL cable is plugged into the correct wall jack Make sure the DSL cable is plugged into the DSL port on the DSL Modem Make sure the DSL line has been activated at the central office DSLAM Make sure the DSL Modem is not plugged into a micro filter the PC Make sure the Ethernet cable is securely plugged into the Ethernet port on the DSL Modem Make sure you have Ethernet drivers installed on the PC Make sure the PC s TCP IP Properties for the Ethernet Network Control Panel is set to obtain an IP address via DHCP Make sure the PC has obtained an address in the 192 168 1 x range You may have changed the subnet addressing Make sure the PC is configured to access the Internet over a LAN Disable any installed network devices Ethernet HomePNA wireless that are not being used to connect to the DSL Modem Make sure the you are using the yellow Ethernet cable not the DSL cable The Ethernet cable is thicker than the standard
6. User Manual n The Motorola Netopia 2210 02 ADSL2 Gateway Q MOTOROLA Single port Ethernet Safety Information IMPORTANT SAFETY INSTRUCTIONS POWER SUPPLY INSTALLATION Connect the power supply cord to the power jack on the Motorola Modem Plug the power supply into an appropriate electrical outlet CAUTION Depending on the power supply provided with the product either the direct plug in power supply blades power sup ply cord plug or the appliance coupler serves as the mains power disconnect It is important that the direct plug in power supply socket outlet or appliance coupler be located so it is readily accessible Sweden Apparaten skall anslutas till jordat uttag nar den ansluts till ett n tverk Norway Apparatet m kun tilkoples jordet stikkontakt TELECOMMUNICATION INSTALLATION When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the follow ing e Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electrical shock from lightning e Do not use the telephone to report a gas leak in the vicinity of the leak PRODUCT VENTILATION The Motorola Modem is intended for use in a consumer s home
7. e Connect button Internet Service Provider ISP User Name Password Confirm Password Congratulations Your connection is up and running and you should be able to browse the Internet by typing a URL address in your browser s Address text box or by selecting any of your favorite bookmarks should you require additional information the inside pages of this Guide contain Frequently Asked Questions and Answers and Basic Troubleshooting tips The latest Administrator s Handbook with advanced configuration instructions is also available on line at http www netopia com support hardware documentation html Client Configuration Your Modem serves Dynamically assigned IP addresses by default Be sure to configure each computer connected to your Modem to accept a Dynamically assigned IP address commonly referred to as DHCP Microsoft Windows Step 1 Navigate to the TCP IP Properties Control Panel a Windows 98 2000 and ME versions follow a path like this Start menu gt Settings gt Control Panel gt Network or Network and DNS Co ain Slog WNS Ce figuration IP Address Dial up Connections gt Local Area Connection gt Properties gt ts ranean TCP IP your_network_card or Internet Protocol TCP IP gt Prop ae erties b Windows XP follows a path like this Start menu gt Control Panel gt Network and Internet Connections mememe gt Network Connections gt Local
8. ed trademark of Apple Inc Firefox is a registered trademark of the Mozilla Foundation All other product or service names are the property of their respective owners 1 Checklist Thank you for selecting the Motorola Netopia 2210 02 ADSL2 Gateway This guide will help you set up and configure your network Check your package contents It should contain the items shown here Motorola Modem User Manual wallmount Template f N amp Gray RJ 11 Yellow RJ 45 Phone Cable Ethernet Cable If you don t have everything contact your supplier immediately 2 Connections Note Macintosh users skip to Step 2 below 1 Windows users Insert the Motorola Netopia CD into your CDROM drive The Installation Guide Wizard should start automatically and the Welcome screen should appear to step through your connection installation s gt The Motorola Netopia Installation Guide Wiz netopia Ee ard automates several tasks to get you up and _ y ae running easily Run the Wizard on every Win Welcome to the Motorola Netopia Broadband Installation Guide dows based PC that will connect to your net This wizard will help you automatically configure WO rk your Motorola Netopia Gateway Click the Next button Please click Next to continue Follow the on screen Instructions to make all of your connections 2 Locate the Modem near a power source a DSL wall outlet and in a location where a
9. ing to the following diagram find the Factory Reset switch Carefully insert the point of a pen or an unwound paperclip into the center of the switch e f you press the factory default button for less than 1 2 a second the unit will continue to run as Factory Reset Switch normal e f you press the factory default button for more than 3 seconds when you release it the Modem will perform a factory reset clear all settings and configurations and reboot Note To assure the Motorola Modem factory defaults you MUST hold the reset switch for more than 3 seconds When you release it the Modem will perform a factory reset clear all setting and configurations and reboot Keep in mind that all of your settings will need to be reconfigured 12 Q What is the default IP address of my Motorola Modem A The default IP address of the Motorola Modem is 192 168 1 254 You may access the WebUI configuration pages by typing http 192 168 1 254 URL into your browser Q made some configuration changes in my Motorola Modem and the changes have not taken effect A Any configuration changes made to the Motorola Modem require a save and restart before they take effect Q How do access the configuration screens of my Motorola Modem A You may access your Motorola Modem by typing the following into your web browser http 192 168 1 254 By default your Motorola Modem has an Ethernet IP Address of 192 168 1 254 Q What is
10. ir can circulate freely around it 3 Connect the rounded end of the power supply to the power jack on the back panel of the Modem Then plug the power supply into an electrical outlet The Power LED should light solid green 4 Connect one end of the gray RJ 11 Phone cable to the port labeled DSL on the Modem Connect the other end of the Phone cable to your DSL wall outlet 5 Connect one end of the yellow RJ 45 Ethernet cable to the port labeled Ethernet on the modem Connect the other end of the Ethernet cable to the Ethernet port on your PC Rear View Ethernet DSL Port Port When all of your connections are made the status LEDs on the front of your Motorola Modem will light according to the following diagram Top View AA eae ma Bower Internet Solid Green Power on Solid green Connected to Internet Off Power off Off Bridge mode or Flashing Red Power On Self Tes modem power is off _ Solid Red PO ST Failure aera een eee connection Red Connection failed DSL Solid green DSL synch Ethernet Off Modem power off Solid green Device connected Flashing green DSL attempting synch Off No device connected or Flashing green red DSL fails to synch 3 times modem power is off Flashing red No DSL signal 3 Device Configuration You can access the Web based configuration pages at any time as follows 1 Run a Web browser such as Firefox Safari or Microsoft Inter
11. net Explorer and enter http 192 168 1 254 in the URL Address text box Press Return L gt http 192 168 1 254 Note You may be prompted to select your language preference If prompted choose a language to continue 2 For security purposes you must create a password for your Gateway Enter a new password repeat it and click the Next button e088 Netopia Router netoplia Welcome to your Netopia Router Before configuration your router requires a password to protect it from unauthorized access This password is unique to this router It is case sensitive and must be 1 to 32 characters long Remember this password or keep it in a safe place After you submit your new password you must logon before continuing When you connect to your router as an Administrator you enter admin as the username and the password you will create in the fields below New Password Confirm Password A You must log in to the Modem The default User name is A admin Enter the Password you just created Type these rh in their respective fields and click OK Connect to 192 168 1 254 Cayman 3000 User name fi admin Password C Remember my password 3 You will be asked to log in with a User ID and Password The User ID and Password are supplied netopia LE by your Service Provider Internet Login Type these in their respective fields and Enter the User Name and Password assigned to you by your cl ick th
12. telephone cable Make sure the Ethernet cable is securely plugged into the Ethernet jack on 6 1 Answers to many frequently asked product related questions as well as full product documentation with advanced configuration instructions are also available on line at http www netopia com support Note the serial number SN of your Modem It is located on the label on the bottom of the Modem below the model number You will need the Modem s serial number if you need to call for technical sup port 17
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