Computer Troubleshooting
Contents
1. e In Options in the Microsoft Word program click on the tab called file locations In File types across from documents you should see C My Documents under location If this is not the case click modify and change folder name to C My Documents Then click okay button e In Options in the Microsoft PowerPoint program click on the advanced tab if it is not already showing In the advanced tab window make sure C My Documents is listed in the Default File Location If it is not highlight what is there and type in C My Documents Then click okay button e In Options in the Microsoft Excel program click on the general tab if it is not already showing In the general tab window make sure C My Documents is listed in the Default File Location If it is not highlight what is there and type in C My Documents The click okay button Problem My computer is locking up e Screensaver problems e Too many applications open at once e There is a multitude of other possibilities Solution Ctrl Alt Del and then select End Task Continue doing Ctrl Alt Del until computer unlocks It may be necessary to shut down the computer and reboot to get it to unlock You may need to defragment your computer s physical hard drives Make sure no other programs are open NOTE Your virus protection must be turned off during this process It normally has an icon on the right side of your bottom toolbar Double click the icon Whe2. Click okay and the program should begin to install Problem Computer says have a virus e Virus protection software has picked up a virus Solution e Follow provided instructions to remove virus e Reboot computer to see if it identifies any additional viruses Problem My computer won t recognize drives e Possible virus has removed drives especially the CD drive e Glitch may have occurred Solution e Reboot computer e f drives still do not appear get technical support Problem Someone has found a virus on email or on a floppy disk that gave him her e You do not have a virus protection program or you have not updated the program e Computer has a virus that was not recognized by your virus protection Solution e Purchase a virus protection program and follow the directions for installing it e It should remove the virus during the process Kids Domain Computer Connections Computers Inside amp Out Lesson 10 Computer Care amp Safety Computers like any other piece of electronic equipment need special care and attention in order to perform properly and safely There are several specialized tasks such as defragmenting scanning and reformatting that computer experts can do to keep the internal system of a computer working well However we ll leave these tasks to the experts for now and concentrate on some daily do s and don ts that any computer user should know A Clean Machine This may seem like
3. Problem My printer won t print e Printer cartridge empty e Wrong cartridge loaded in printer e Alignment process was not run when installing new cartridge e Communication to printer has been lost e Print job was stopped by turning off printer Solution e Shut down printer and restart it e Check printer cartridge e Ifall else fails reload printer driver from CD that came with printer Problem How do stop a print job e It is printing too many pages e changed my mind e want it to print in Econo mode Solution Go to the start menu click go to control panel click and find printer faxes and double click Choose the printer that that you have in operation and double click on it In menu bar click on Printer to get drop down menu Choose Pause Printing to stop print job It will not stop immediately To remove print job click on Purge Print Documents Click on Pause Printing to remove check mark so that printer is back in operation mode Problem Laser printer prints light or dark streaks Solution e Remove toner cartridge and rock back and forth several times this will even out the toner indicates the cartridge is low and needs to be replaced soon Problem My inkjet printer leaves voids in the print e Ifthe ink cartridge is new was the alignment test run from the printer software e Was the cleaning procedure performed using the printer software Solution e All inkjets have the above opti
4. a simple topic but computers require special cleaning even on the outside Keeping your system free of dust dirt and liquids is the first step to computer care Your system s user guide is the best place to find information on how to clean your outer components but here are some general tips that you should always remember e Never spray your monitor screen or any other computer component with glass cleaner Instead spray a lint free cloth lightly with glass cleaner Then clean the screen Be sure to hold the cloth away from the computer when spraying e Computer components should be kept as dust free as possible e Canned air or small computer specific vacuum cleaners are an excellent way to clean keyboards computer case vents or around disk drive openings e The rubber ball inside the bottom of a mouse may need occasional cleaning If the mouse does not perform correctly check your user guide for cleaning directions e Never try to remove the cover on your computer to clean inside Instead take it to an authorized service technician for cleaning e Keep all liquids and food items away from your computer Liquids and food crumbs can damage delicate electronic circuits Also mixing liquids and electronic components can cause serious electrical shock e Wash your hands before using the computer to avoid sticky keys e When in doubt about how to clean your computer system consult your user manual or technical support Printer Issues
5. support Problem My icons have disappeared e Someone may have deleted the icon from the desktop e There may be a glitch in Windows Solution e Shut down Windows and reboot in case there was a glitch in the system e Go to Start and then to Programs To create and Shortcut place the cursor on the program right click and hold the mouse button down Drag the mouse over so that the program is now on your desktop Release the mouse button and a drop down menu will appear Click on Create Shortcut s Here e f problem is not resolved go into Explore by right clicking on the Start button Under folders on the left hand side click on the sign next to the Programs folder Find the folder of the application that has been deleted Microsoft Office folder contains PowerPoint Word Excel etc Open the folder and look for the file that has exe at the end of the program name Powerpnt exe Winword exe etc and is listed as an application Minimize the Explore window by clicking the middle box at the top right of the window Right click and hold on the exe file while dragging it out onto your desktop Let up and a drop down menu will appear Click on Create Shortcut s Here Problem have lost my Windows task bar The one with Start on it e You accidentally hid your task bar or someone did it e You may have clicked on it got the double arrows and without realizing it shoved it down until it was not visible Solutio
6. Troubleshooting tips Computer Troubleshooting Obvious Dumb Things e No matter what weird behavior your computer displays do the obvious first Rebooting restarting the computer cures most Windows ailments 2 Check all cables and power cords 3 Pay attention to error messages and write them down word for word If you call tech support this is essential information Problem My computer will not turn on A power outage may have caused you computer s soft switch to become confused The switch in the back of the computer has been flipped to 0 There is no electrical power reaching the computer The computer has a bad power switch Solution Disconnect power cord from back of computer and reconnect after 20 seconds Flip switch in back of computer to Make sure electricity is getting to computer surge protector is turned outlet has power to it everything is plugged in etc Submit a trouble ticket work order for technology to come replace switch Problem lost my file e File was probably saved unknowingly somewhere in the Windows File Directory e Default in your application is not set to place files in My Documents Solution e Go to Start And then to Find e Select Files and Folders e Make sure C is selected and then type in the lost file s name e Click on Find Now NOTE To set your default in Microsoft Word PowerPoint or Excel to save files in My Documents go to Options under Tools on the Menu Bar
7. because address is incorrect Make sure email program is configured correctly Make sure you are in the email program that was set up to receive and send your email Make sure user name password and or the correct case upper or lower has been used Remove any messages that are still in your out box after email has been sent Problem Program won t open a document e Different version of program running i e Microsoft office 2000 Microsoft Office 1997 2003 or 2007 e Different application was used Word Perfect vs Microsoft Word Solution If you are using a newer version or a different application and want to access it on an older version or different application you must save it as that version or application Make sure the file name has an extension such as doc Try adding the correct extension and reopening Do a Save As and then check the drop down menu next to Save as Type to see if the older version or different application is there Save your file as that version or application The newer version or different application should be able to read the older version or different application but if you do a Save or Save As it may ask if you want to upgrade the old version or change the application
8. d my school email on my home computer e Home email program is not configured for your school email address Solution e Contact your Internet provider and they will talk you through the process of setting up a new email account for your school email address Problem Why can t hear my audio e Audio has been turned off or is set on a low volume e Sound card may not be installed Solution e Make certain the machine has a sound card in it e Left click on the little speaker located at the bottom left hand side of your taskbar and adjust the volume If you double click on the icon it will produce a volume control list for everything Make sure mute is not checked e If there is no speaker on your taskbar go to Start menu and then to programs and then to accessories and then to entertainment and then to volume control The volume control list should appear Follow above directions Problem placed a new program CD in my drive but it did not automatically come up or drive was not recognized e t may take a little time for the CD to begin reading Hit retry e The CD may be damaged e The program may not load automatically Solution e Go to the Start menu and then click on Run When the Run window appears click on browse Choose the D drive or the one that reads your CD Look for a file that ends in setup execute or install these words my be abbreviated e Double click on the file and it should be displayed next to
9. n e Option Go to bottom top or sides of the desktop screen with cursor arrow The taskbar should reappear Right click on the taskbar The taskbar menu should appear Click on properties In the new window that appears make sure that Auto hide is not checked If it is click on the box to remove it e Option 2 Go down to the bottom top or sides of the desktop and see if double arrows appear Holding your left mouse button down drag the taskbar out Release your left mouse button and your taskbar should reappear Problem Machine comes up in Safe Mode e Machine may have been improperly shut down several times e Safe Mode appears in all four corners e Printing networking and some other functions will not work Solution e Problem can usually be fixed by going through the shutdown process and rebooting e If this does not work you probably have a problem that will need technical assistance Problem Letters keep getting replaced in front of my typing e Insert key has been pressed Solution e Press insert key again Problem Taskbar is too big e You must have caught the bar and enlarged it without knowing Solution e Place cursor on top edge of taskbar until you get a line with arrows on both ends e Holding your left mouse button slide your mouse down and it will make your taskbar smaller e When you have reached the size you want release the left mouse button Problem cannot read my school email on my home c
10. n Machine This may seem like a simple topic but computers require special cleaning even on the outside Keeping your system free of dust dirt and liquids is the first step to computer care Your system s user guide is the best place to find information on how to clean your outer components but here are some general tips that you should always remember e Never spray your monitor screen or any other computer component with glass cleaner Instead spray a lint free cloth lightly with glass cleaner then clean the screen Be sure to hold the cloth away from the computer when spraying e Computer components should be kept as dust free as possible e Canned air or small computer specific vacuum cleaners are an excellent way to clean keyboards computer case vents or around disk drive openings e The rubber ball inside the bottom of a mouse may need occasional cleaning If the mouse does not perform correctly check your user guide for cleaning directions e Never try to remove the cover on your computer to clean inside Instead take it to an authorized service technician for cleaning e Keep all liquids and food items away from your computer Liquids and food crumbs can damage delicate electronic circuits Also mixing liquids and electronic components can cause serious electrical shock e Wash your hands before using the computer to avoid sticky keys e When in doubt about how to clean your computer system consult your user manual or technical
11. n the window appears click disable and leave the window up while running the defragmentation program When the defragmentation process is done click enable and close the window Go to programs then to accessories and then to system tools and the click on disk defragmenter When window comes up make sure all physical drives are highlighted c drive and any other drive marked as physical Click okay and process will begin The time will vary from 5 minutes to as much as an hour to defragment your hard drive s e f problem persists on a regular basis seek technical support Problem A blue screen appears saying there has been a fatal error e The computer has become confused for any number of reasons Solution e Follow instructions on screen e Note It is suggested that you reboot your machine to make sure there are no glitches within the program even if the program reappears Problem have lost my work because of a computer lock up or shut down e s Auto Backup setting selected e File may be in Temp or My Documents as bk or bak file e t may be gone forever Solution e Check Temp or My Documents folders to see if a back up file was created e Save file on a regular basis or set Auto Back up In the Microsoft Word program go to options under Tools on the program menu bar and click on it Open the tab marked save In the save folder make sure Save Autorecover info every is checked and then set the n
12. omputer e Home email program is not configured for your school email address Solution e Contact your Internet provider and they will talk you through the process of setting up a new email account for your school email address Problem Why can t hear my audio e Audio has been turned off or is set on a low volume e Sound card may not be installed Solution e Make certain the machine has a sound card in it e Left click on the little speaker located at the bottom left hand side of your taskbar and adjust the volume If you double click on the icon it will produce a volume control list for everything Make sure mute is not checked e If there is no speaker on your taskbar go to Start menu and then to programs and then to accessories and then to entertainment and then to volume control The volume control list should appear Follow above directions Problem placed a new program CD in my drive but it did not automatically come up or drive was not recognized e t may take a little time for the CD to begin reading Hit retry e The CD may be damaged e The program may not load automatically Solution e Go to the Start menu and then click on Run When the Run window appears click on browse Choose the D drive or the one that reads your CD Look for a file that ends in setup execute or install these words my be abbreviated e Double click on the file and it should be displayed next to open in the Run window e
13. ons available in the software that was installed with the printer driver e Ink cartridge may be low on ink Problem Printer inkjet laser will not feed paper Solution Problem Solution Email Problem Solution Problem Solution all laser inkjet printers have paper pick up rollers which can be cleaned with a lint free cloth and alcohol Inkjets usually have three paper pick up rollers and laser printers usually have one Make sure paper is loaded correctly Remove all paper from paper tray and check for foreign objects pencils paperclips and staples kids toys Sent print job to printer but nothing happens Are any lights flashing on the printer or is more then one light on Check the printer s user manual to see what code is indicated this is why the user manual should be kept by the printer These codes indicate all kinds of errors such as o Printer is out of ink toner 20 of all printer problems are caused by this o Paper problems printer is out of paper paper jam paper will not load 40 50 of printer problems are caused by one of these problems Make sure printer cable is plugged into printer and computer disconnect and reconnect it again you can not tell this just by looking at it Make sure you are printing to the correct printer your print job can easily be sent to somebody else s printer In the case of Skyward it may send the job to a printer at another school Turn off computer and printer wai
14. open in the Run window e Click okay and the program should begin to install Problem Computer says have a virus e Virus protection software has picked up a virus Solution e Follow provided instructions to remove virus e Reboot computer to see if it identifies any additional viruses Problem My computer won t recognize drives e Possible virus has removed drives especially the CD drive e Glitch may have occurred Solution e Reboot computer e f drives still do not appear get technical support Problem Someone has found a virus on email or on a floppy disk that gave him her e You do not have a virus protection program or you have not updated the program e Computer has a virus that was not recognized by your virus protection Solution e Purchase a virus protection program and follow the directions for installing it e It should remove the virus during the process Kids Domain Computer Connections Computers Inside amp Out Lesson 10 Computer Care amp Safety Computers like any other piece of electronic equipment need special care and attention in order to perform properly and safely There are several specialized tasks such as defragmenting scanning and reformatting that computer experts can do to keep the internal system of a computer working well However we ll leave these tasks to the experts for now and concentrate on some daily do s and don ts that any computer user should know A Clea
15. t 10 15 seconds and turn it back on Like a person computers and printers can get confused and this will clear out the memory Rebooting and turning off are not the same thing With windows 95 98 when you reboot restart reset ctl alt del you do not lose power and it will not clear out memory and you can end up with the same problem that you started out with When you turn off your computer and printer you insure that memory is cleared Make sure printer is plugged into power and turned on Make sure surge protector is turned on Issues can t open some of my email attachments Opened in wrong application program Created in a different coding scheme After double clicking on the attachment drop down menu appears asking what program to use to open the attachment Try opening the attachment as a different application To do this rename the attachment using the appropriate ending doc Ppt jpg etc Choose Notepad or WordPad from the list on the drop down menu and see if one of those programs will open your attachment Ask sender to note in the body of the email what application was used If all else fails ask sender to include attached information in body of email message My Email won t work Email program has not been configured to communicate with network and or modem Using the wrong e mail program set up in another program Using wrong user name or password both are case sensitive Message is in outbox and cannot be sent
16. til it was not visible Solution e Option Go to bottom top or sides of the desktop screen with cursor arrow The taskbar should reappear Right click on the taskbar The taskbar menu should appear Click on properties In the new window that appears make sure that Auto hide is not checked If it is click on the box to remove it e Option 2 Go down to the bottom top or sides of the desktop and see if double arrows appear Holding your left mouse button down drag the taskbar out Release your left mouse button and your taskbar should reappear Problem Machine comes up in Safe Mode e Machine may have been improperly shut down several times e Safe Mode appears in all four corners e Printing networking and some other functions will not work Solution e Problem can usually be fixed by going through the shutdown process and rebooting e If this does not work you probably have a problem that will need technical assistance Problem Letters keep getting replaced in front of my typing e Insert key has been pressed Solution e Press insert key again Problem Taskbar is too big e You must have caught the bar and enlarged it without knowing Solution e Place cursor on top edge of taskbar until you get a line with arrows on both ends e Holding your left mouse button slide your mouse down and it will make your taskbar smaller e When you have reached the size you want release the left mouse button Problem cannot rea
17. umber minutes you want it to do an autosave Problem My icons have disappeared e Someone may have deleted the icon from the desktop e There may be a glitch in Windows Solution e Shut down Windows and reboot in case there was a glitch in the system e Go to Start and then to Programs To create and Shortcut place the cursor on the program right click and hold the mouse button down Drag the mouse over so that the program is now on your desktop Release the mouse button and a drop down menu will appear Click on Create Shortcut s Here e f problem is not resolved go into Explore by right clicking on the Start button Under folders on the left hand side click on the sign next to the Programs folder Find the folder of the application that has been deleted Microsoft Office folder contains PowerPoint Word Excel etc Open the folder and look for the file that has exe at the end of the program name Powerpnt exe Winword exe etc and is listed as an application Minimize the Explore window by clicking the middle box at the top right of the window Right click and hold on the exe file while dragging it out onto your desktop Let up and a drop down menu will appear Click on Create Shortcut s Here Problem have lost my Windows task bar The one with Start on it e You accidentally hid your task bar or someone did it e You may have clicked on it got the double arrows and without realizing it shoved it down un
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