Helpdesk for ArchiCAD User Manual - ProFM Helpdesk
Contents
1. Send request by email X You can find your new license key in the email received from vintoCON Click on Activate License and copy license key to the text box Test Co ProFM ProFM slellasteste N Free Version Management Test Co English Deutsch e AAF Romana Magyar MANAGE LICENSES Ga JC Request License Aart License p Activate License Status ID Product Start date End date Clients Operator Staffs Di 7 1260 FREE LICENSE 202011 10202014 8 10 12 415 Test Co a BILETE ProFM MelpdeskiN English Deutsch KI n42 Romana Magyar zspazmandi Operator Wednesday September 21 2011 EG3sM2WR amp kgkanoLKZJz1 O58PLFQeY PRO4E6165CenMjbOynzBsEjsTnZ hJiDhp5QUixBFwsECIUnLzJpMYxN nedaR40 a Paste your license key here mQINRhA41roBhjpF wiisaaNg7akyvgEKIWPwvGAw Ag7 BikPGEWvnYsARhc 9EWWzqu2t3YBmOjjzdhRh93Y9YmbTujCKDBg 1CUIB 7 sJ2 1 BofrluizUvICAnXc HE amp nweoMWPpeDjfcKzZKgd MryIm2lvkwl2XobyaQDKB8haBKNYvh ss Validate gt To validate new license click on Validate check all data of the new license and validate by using we Create new license button Test Co 2 TE ProFM Helpdesk Free Version English Deutsch Esp Romana Magyar zspazmandi Operator Wednesday September 21 2011 ACTIVATE LICENSE Byg7 UI51 qNpS06sDjERMpAbxQ YfzMIIRPG508G7jM HDuKWCXorp47DJp950g2wt dyDtUkdHrJoZtAFV GHGB L843s99jB NG Al sgJHCEXpMU6pSBdMqcOSHYPGUOWhJieBw4 CTUBMNSKKCONDINWPXD t2. Repairman Interface has 3 part o Requests This is a list of all requests assigned to the user You can filter requests for Status Date and Time Requester Equipment and Clients by using filters Date and Time filter is filtering for declaration time New request and My requests commands are not available in default to use these functions you have to select a client from the Clients filter o Due jobs for today Due jobs mean Scheduled and In progress requests which start or deadline date is today o Old drawn requests Requests with expired deadline REQUESTS AL aed ete Ate A rm hak EE Newrequest My Requests Date and Time Requester Equipment Client All p Al s AD s Declared reguest Reguester Deadline Eguipment In progress 9 27 2011 1 08 PM Karban Tarto 9 27 2011 10 4 2011 Mennyezeti r cs k r Aall repairing Reported 9 27 2011 12 57 PM Pazmandi Zs fia 9 27 2011 9 28 2011 Fal air space New request Scheduled 9 27 2011 12 55 PM P zm ndi Zs fia 9 27 2011 9 28 2011 r asztal t glalap Page 1 1 Listed 1 3 Total 3 Registered 0 In progress 2 Complete 1 DUE JOBS FOR TODAY ID Text of request Status Declared request Requester Deadline Equipment 1009 Leszakadt a r cs In progress 9 27 2011 1 08 PM Karban Tarto 9 27 2011 10 4 2011 Mennyezeti r cs k r 2 5 1007 New request Scheduled 9 27 2011 12 55 PM Pazmandi Zs fia 9 27 2011 9 28 2011 r asztal t glalap Page 1 1 Listed
3. pazmandi zsofia vintocon com Operator Repairman Requester When there s only one Operator the role can not be changed Le CI Send notification on changes of user data o d Notifications about Requests Operators only Active user user Yess Yess zi fftestserver vintocon cornihelpdesk p f3364e5b r ba35587f License d Product End date Clients Operators 1223 FREE LICENSE 10 19 2011 10 10 1 2 515 Choose license later The first task of the system operator is to admit the clients whose requests he or she wants to handle in the system Project settings Here you can add your name and your company name email address phone number and the project language Your project will be identified by these added information Project properties Your company s name Tast Co E mail address pazmandi zsofiaf vintocon com Language of the english project O german japanese romanian hungarian Search You can list requests by different filters Client Equipment Request number Status Date and Time Requester Date and Time filter lists requests by declaration time By using Request number filter the selected request is opening Test Co English Deutsch px3 Romana Magyar zspazmandi Operator Wednesday September 28 2011 Equipment Request number al c Status Date and Time Requester Mainpage fal v s 8 92820 ET Al English Deutsch pn
4. 7 i 1014 Broken pipe Llosed 817011 10 ON sz aT F bd 1013 Requester Equipment The tap is dripping Scheduled 347 011 1031 AM Brown Peter Basin 2 65 8 17 2011 Page 1 1 Listed 1 3 Total 3 Registered 1 In progress 1 Complete 1 Here you can also filter for other equipment s maintenance history REQUESTS Client Equipment al va Deadline 8 24 2014 Repairman B Status Date and Time AD v 81311201 EI Text of request Status Declared Requester Equipment The tap is dripping Scheduled 34172011 1031 AM Brown Peter Basin 2 65 8 17 2014 Deadline 8 24 2014 Property Sheet With using Property Sheet command from Helpdesk menu you can list all details of the selected equipment This function is available by all roles 6 Select an equipment 7 Click on Property Sheet in Helpdesk menu Seles SharevourDesign Al New Request ze Maintenance History r5 ssign To 24 Settings About Helpdesk 8 Sign in to the project 9 Here you can see the main details of the equipment All details are editable except GUID inner ID of the object You can also add description for the equipment To save your Work click on Save 10 If you sign in as an Operator you can assign equipment to a request users with Requester and Repairman role can t use this function Equipment details Client OO1 es gyn k Code Obj 248 Name Office Chair 2 65 GUID 5701A
5. Clients 1 To create a client click New Client 2 Of the client s data only the code and the name are mandatory 3 In addition you can specify a b C the company logo badge that appears on the client s portal a contact person who is assigned the tasks of operation by the given client useful information can by means of the message board be provided to the reporters of breakdowns which is shown when a new event is created or edited see Reporting of Breakdowns at the e mail notification you can set in what cases the system should send an e mail to the user with the given right if the given user later requires those notifications the client s language You can set it as default to be the language of the project Operators e mail subject At new request in the subject of Operator s e mail appears the text chosen by the Operator Copy the appropriate subject to the Operators e mail subject row In default you can choose between five choice Client name Status Requester Location Text If you would choose more than one subject you should copy the appropriate texts to the Operators e mail subject row The text between the signs are coming from Database the other texts written by the Operator will be appear without changes Important E mail subject is not depend on languages This subject will be sent by every language settings the language of the Client As default the language of the project
6. Make a photo to attach By tapping this button you can take a snapshot about the breakdown and assign it to the event My Requests Displays a scrollable list of your reported breakdown requests e Each list item contains an icon representing the status of the event followed by the place and description and the request time e f you tap on a list item you will see the work details page listing all the necessary information about the work If you click on the buttons on this page you can see the attached picture or photo if exists call the reporter person if you have questions and see the exact location of the work on the map e Tap and hold on a list item to open a popup menu e In the popup menu you can open the details page of the selected list item Settings e Namespace Web address of the online web services Default http helpdesk vintocon com e Site address Web address of the Helpdesk site Default http helpdesk vintocon com HelpDesk e Project code Unique ID number of your maintenance project It was sent to you by email e User name The user name that was registered on the Helpdesk server It was sent to you by email e Password The password that was assigned to you by the Helpdesk server It was sent to you by email e Factory settings Sets back the original settings of the communication such as the namespace http helpdesk vintocon com and the Site address http helpdesk vintocon
7. can close the Event and the status is changed for Closed REQUEST Request number 1011 Registration time 81162011 3 44 PM Equipment Office Chair 2 65 Client 001 Client 001 Status Reported O Contracted Cl Emergency case Requester Brown Peter Phone number 361 22220000 Email peter brown wintocan com Potting soil went outto my table Start date End date mins boron F Cost Currency WAT olem Mas A Smith Robert i Start date End date 9 28 2011 Cost Currency WAT You have to be careful with the carpet C Notify me C Send notification to requester REQUESTS Refresh J Back J newrequest myRequests ID Text of reguest Status Declared request BG ba t Listed 1 2 Total 2 Registered 1 In progress 0 Complete 1 Deadline Repairman E B B To print requests you have to open requests list and click on print icon at the end of the request s line Test Co ProFM Helpdesk 001 Es GYN K English Deutsch O HASZ Romana Magyar zspazmandi Operator Thursday September 29 2011 COMPLETE REQUESTS ID Text of request Status Declared request Deadline Repairman Ea B 1009 arban Tart 1008 Wall repairing Reported 9 27 2011 12 57 PM 9 27 2011 9 28 2011 Karban Tarto B Ow 272011 1288 Page 1 1 Listed 1 3 Total 3 Registered 0 In progress 0 Complete 3 Repairman Interface
8. com HelpDesk The Project code User name and Password should be filled out by you according to the parameters sent to you by email after the registration to the server e Default client The name of the client used as a default setting on the New Request page e Personal information The name phone number and email assigned to your user name on the server These parameters are only for information purposes You can change them only on the Helpdesk web server e Resolution The default resolution of the photo Image quality The quality of the photo image This can be Superfine Fine or Normal Basically this defines the quality of the jpeg compression Storage The default location for temporary storage of photos This can be the Phone or the external Memory card About ArchiFM Maintenance Copyright and version information of ArchiFM Maintenance for Mobile Send feedback You can send your feedback and comments to us
9. is selected You can set the type of the License here Currently you can choose between two possibilities Free license or choose license later With free license you can use Helpdesk for ArchiCAD 30 days and it will be extended for more 30 days Test Co Home Logout roOFM Helpdesk English Deutsch n43 Rom n Magyar zspazmandi Operator Monday September 19 2011 there is no logo uploaded maximum overall dimension of picture is 180 x 90 Cl Send notification on generated customer ProFM Helpdesk New request ClientName Client name Status Status RequesterPerson Requester Location Location Text Text english O german O japanese O romanian O hungarian End date Clients Operators B 1223 1019 2011 10 10 Choose license later License informations WMM If the required data are completed click Save The operator will receive an e mail about the creation of the client in any case The e mail will include a link where the reporters that belong to the client can send their request ProFM Helpdesk New client vintomailerf vintocon com Cimzett Zs fia P zm ndi d VINTO Hi ri arid alugaas lt Dear Operator ails below you can find data of the client you created By clicking on the link in Entry point you ll reach your clients starting page Users of this client can announce their requests on this site vi EJ ii If you select
10. 1 2 Total 2 Registered 0 In progress 2 Complete 0 OLD DRAWN REQUESTS There is no matching request under these conditions Maintenance History In some case it is necessary to know about the maintenance history of the equipment Maintenance History command from Helpdesk menu lists all maintenance event of the selected equipment This function is available in all roles 1 Select the equipment abject Selected Name Basin 2 65 Base Elevation 0 000 ete dd Sanitation and Mechanic Spe Fa eH T q p T FO BF a cee E RO ge a Et et Vi F I Property Sheet ssign To Settings About Helpdesk 3 Sign in to the system Test Co Free Version Management English Deutsch O HE Romana Magyar Sign in eee er EE keep me signed in ni 4 You can see the list of the equipment s event and here you can filter data by different J parameters Client Equipment Request number Status Date and Time Requester Default equipment in the Equipment filter is the object chosen in ArchiCAD In default the selected request is listed Date and Time filter is filtering for declaration time of the requests Operators can choose between clients Repairmen and Requesters can achieve requests of the Client which was chosen in ArchiCAD REQUESTS Client Equipment all s Status an EE Ree ID Text of request Status Declared
11. 1 9 21 2012 10 10 10 10 10 10 1262 TestCo License 9 21 2011 9 22 2011 8 10 9 10 9 10 Choose a license from the list of Loadable expired license to assign users to the new license click on Load to save changes Test Co English Deutsch HAS Romana Magyar License details Create a new request There are two ways to create a breakdown request o When a new client is established the system operator receives a letter that contains the client s data as well as a link through which the client s reporters can send their reports of breakdowns o Another way to create requests to select object or building elements in ArchiCAD and assign to the requests in Helpdesk 1 To make a new breakdown report first you have to log in to the database Click on Load project settings button and type user name and password You can create a new request after choosing Client from the dropdown list Role is assigned to user name automatically In this case we create request as an operator but you can also create requests in Requester and Repairman role Login Password zspazmandi Helpdesk Settings Project settings Project Page Code Client Role Location Latitude Longitude Load Project Settings 1001 es gyn k Operator w 24 466667 Web settings 54 416667 Base Url http helpdesk vintocon com Update Service Url http dawnload helpdesk vintocon
12. 43 Romana Magyar zspazmandi Operator Wednesday September 28 2011 REQUESTS Equipment Request number 001 es gyn k AD C URANTTNNNNENNNNEI 001 es gyn k Date and Time Reguester 007 es gyn k S 9 28 2011 3 greet an o There is no matching request under these conditions Test Co zspazmandi Operator Wednesday September 28 2011 English Deutsch HASZ Romana Magyar REQUESTS Client Request number Refresh 001 es gyn k Al as Status i Requester nD me N Requester Repairman B Leszakadt a r cs Reported 9 27 2011 1 08 PM Karban Tarto 9 26 2011 Karban Tarto E Wall repairing Reported 9 27 2011 12 57 PM P zm ndi Zs fia Fal air space Karban Tarto E New request In progress 9 27 2011 12 55 PM P zm ndi Zs fia r asztal t glalap 9 28 2011 Karban Tarto E Page 1 1 Listed 1 3 Total 3 Registered 0 In progress 1 Complete 2 Equipment list By using this function we can list all equipments assigned to request Test Co Kezd lap Kijelentkez s English Deutsch KI p4 Romana Magyar zspazmandi Uzemeltet 2011 szeptember 28 BES 5 1 oldal List zva 1 4 sszesen 4 If you click on the pencil icon before the equipment the equipment s detail page will open You can read more about equipment s detail in chapter Property Sheet Equipment details lient 1001 es gyn k Wall 312 Design Creating
13. 69 Name Basin 2 65 GUID 2F185CD9 1 E6E 49A4C BB05 1A632D887760 ID Status Registration Time Location Message Client Equipment Today r 7 20 0 3 1013 New request a 141 GF116 Toilet The tap is dripping the basin is f Client 001 Basin 2 Page 1 of 1 2 items 1 Language Setting The textual components of the user interface can be displayed in any one of five languages English Hungarian Romanian Japanese and German The sites contain five buttons for the selection of the language If a site requires user identification it is displayed in the language set for the given user If there is no such setting the project setting will be used If there is no project setting either the language set as favorite in the browser will be used If that language does not belong to the supported languages English Hungarian German the page is displayed in English If you are on the clients page you will use the language set for him or her on the sign in page the project s language is prevailing ArchiFM Maintenance for Mobile ArchiFM Maintenance for Mobile is a mobile solution to cooperate with ProFM Helpdesk and Helpdesk for ArchiCAD web based services As a user you can report and send new breakdown requests with photos and geo location coordinates to the helpdesk server directly from you mobile You can also follow your requests status until the completion of the repair works As a repairman you can see you
14. ArchiCAD you can instantly view list manage all related documents such as fact sheets service manuals photos videos etc and or report new Windows 32bit v breakdown events related to particular objects through the web by using either desktop computers or mobile devices The software offers a direct link to vintoCON s renowned web based helpdesk system Select a language English v helpdesk vintocon com hence complete breakdown management processes ne s can be executed directly from ArchiCAD Select a version 38 6577 r DOWNLOAD 3 To start download ArchiCAD Add on you have to click with right mouse button on the security warning scale and choose Download File ProFm Downloads Windows Internet Explorer InPrivate CZ BEKE File Edit View Favorites Tools Help sly Favorites 93 H Suggested sites EJ Free Hotmail web Slice Gallery ProFm Downloads fh A duh v Pager s To help protect your security Internet Explorer blocked this site from downloading files to your compute gares 7 Se E N 1 Information Bar Help l j DOWNLOADS Your download will start automatically in a few seconds If your download has not been started after 5 seconds use this Link lf your download still not starts and your browser is showing a bar like this you need to do the following fp v d v Page v Safety v Tools v 8 amp To help protect your security Internet Explore
15. C15 1057 4349 AB6B 29923A20382E FY GQuploadfile amp amp Ginsertimae O pe A ae Design HTML Preview WH ii i y CP Veg J g pes ES Description T G e 11 You can assign documents links and pictures to the selected element by using Description editor These functions are available from the Design tab In the following example a document will be uploaded but you can also upload link and pictures as the same way o Click on Upload File button to upload document Equipment details Client O01 es gyn k Cade Obj 248 Name Office Chair 2 65 GUID 5701AC15 1057 4349 ABEB 29923A20382E gjer mer zy 3 T CT D ER si ti T iil mil Description a bet A o You have to click on the 3 dots on the URL line and select file by using Browse and Upload buttons Insert Link Eag gt URL E mail address Display Properties Text ToolTip Open in new window OK Cancel o Select the file to upload and click on Select button Select Document DE MED Filter by New Text Doc New Wordpad 5 Files Browse Upload I o In next window you have to add a text to Text field which would like to appear in the Description window and a text to the ToolTip field Insert Link G URL E mail address URL Uploaded
16. ERETES Emal aes Operator O Repairman Requester Clients 1001 es gyn k L 1007 es gyn k le M Send notification on generated user 5 Select Send Notification 6 and click Send 7 The newly established user receives a notification that the system operator created a user with his or her name and the user also receives the data that are required for signing in 8 By clicking on the sign in point specified in the e mail you get to the sign in page where you have to provide your user name and password that you received in the e mail Editing Users Click on the pencil icon to edit user PERSONS Retest License informations Bejel Ent Requester Bejelen To Requester karban Tarto Repairman P zm ndi Zs fia Operator If you open an operator to edit if the system has more operator you can check out Notifications about Requests Operator only to get notification about changes of the requests This function is not available in single operator system and it is appeared in grey User data E mail address pazmandi zsofia vintocon com Operator Repairman Requester When there s only one Operator the role can not be changed se C Send notification on changes of user data N Notifications about Requests Operators only Active user i Yes Entry point http helpdesk vintocon com p a5dde52b dctcef License Status i End date Cli
17. Helpdesk for ArchiCAD User Manual Brief User Manual Contents REVIEW ver 2 Resa NNN 2 Sending the application for registration ranevnnvvnnvnnnvnnennennnennnennennnennnennennneennennnee 2 Confirming the application for registration a avnnvvnnvnnnvnnvnnevnnennnennennneennenneennennnennnee 4 S 2 EEE STE ER ER ER EE E EN 6 Operator NE Eve 7 GE EE EEE RR Od 11 Download and Install Helpdesk for ArchiCAD Add on a wvnnennnvnnevnnennnennennnennnennennnenneennenene 15 Creatina ea 21 EM US OEEO 23 MENN NG 25 Create a NeW IEEE 29 Hanane ReqUes Suveren 33 Repairman herad vuaruvvrvrvrvvv NG 39 Maintenance HON ve 40 Property ee 42 PN NN 46 baMGlage SEN SN 48 ArcniFMO Maintenance for Mobile suse ee eds 48 Review By means of the Helpdesk for ArchiCAD program you can manage your clients reports of breakdowns and distribute your maintenance crew s work from ArchiCAD The program differentiates between three different types of users e operator who is fully authorized to handle the requests He or she admits each client as well as other users with right of operation and right of maintenance e repairman who carry out the work in relation to the individual requests and e requester who is a dedicated person of the client company he or she can create maintenance requests Registration The user can create his or her own operating portal during registration This includes a complete dedicated datab
18. IICwHO 5MmH amp oQzwedZPESPOsws7 yoOrSFCScErG 5PQdim8sRNtTBYuY6DTq1 Ot1 GKSNzkYSHSyuSrg PKOwFTC sJmw3ZBLE v xxdgB1TYf7hpgGSL8DBjG ShLxgxkP2QsypBrbhtXz0t8EdEacNcZBZ5DajyLkrs9mo5p3o4MOt YJI7 LYYIChyBxFBpXjD This is your license request key here FWYBPYWSKZI9jSqnhRzuy3dgoNSWpAmjRM1ASE 587nnOMRak NZW7 gbs5UDiKyfAVXebEx7HomYpAS h892 vSbnEuAhzWZFRbgiCclpxkISFRWSCXhWoMUVANRQMYKIXCNUVT ygqxXD ZBGVQAaKKLOYmWontB 999htgZfaGHF EgCwMUZn1 D3sBDL8tk5ks sNBLulekn P00mqxPGtgUJzyLkzZ XZ YEvKidkRish409HbHLjh Dyppgy YAT2ZvjkB9JMz SIOKQ7C5bbD921C07 ynA7 ni VWITRHF nnOlBoibWyBhmzKUIHMon 07 JaZpn3QValjPP9YJ4F YW34leRGAWBTNYLwulHG HryK TKJENIJBhJXSGiTonAdibl7 pHJyDNSHY pogC4DeOxh CNb VRIBfzdgARLyUhbglpKauDi Sn0VV4 dIDu enKPEk GIG3XUBqVDq c90aTWwU2i5ebSCWH1ABK ExFF oQ p2ucuKZ9RBIGK nipf BNR MAKY H1J75SwD9ryhvP jp7 dVSy xKSMAwbt1 yiElyZW5h DNfiiul7hEpOUiyeB5Jql VIJGtumWBoLE0ZpsegJWiviORAORYK2YG3dab5xcMILXBoUdyd4geh RIgNIIMMANCONWLISydu Y16TZiplETnOztix14FT2BtvTyTojGIPUKwdS WGsSckoG40 BOobjGQMB3IOUSWFjNYC9y OVaTeh XYOTd5DiOcrs088J64bF Zrllgd ErQhGLeuSNmtgE4eNjRN3KOLRyulhF 7 2U9FWGBoyVBQO2NARWC 3bRwxXz OtNRUUAYY72NBKVUsIxtCselEbSvMgSme5PX3UTPry0432p9G yStBBzNBSrDQ0wig KtQlawf CdpdQaHySNDvykDF Wif Zpkmfl3chwesEXakOpC2LkRC3UuuCkcqYTQAPZ 81uDianGaAggHIIDjLdqDMphzeKozmTvaXHOhS3ABAcKCper nm UUZYmuzZbhFQxZlg 9EWWzqv2t9cd87 UwkReFAsrggf3psHuNg YwIL9IBCbSJBog Yu3fp83ng2thkWEPoZsYzVMZz wibDolkTSCsTd2hAaGBT2cWE3SqFvKuQ7F Yy4Z5AIMTpxiE709QZ3a rH0g He90ASW2qWeVAddVlgpQdiKAOheve w
19. Register to send your request Client 001 Client oot Ll Contracted Requester P zm ndi Zs fi Phone number 36202185098 Email pazmandi zsoflagvintoron com Location GF116 Toilet Request type Other kd Recognition time 2011 0816 Message Water tank is empty We cannot use the toilet A Planned period Start date End date mee Emen E notify me 8 The new request is appeared in the list Test Co WE REE Mim ne Pee N Free Version English Deutsch KI ooo Romana Magyar zspazmandi Operator Tuesday August 16 2011 CLIENTS PERSONS New client Refresh Search Project properties Manage licenses Handling Requests The workflow of the users is different by every role o Requester workflow Requesters can create New requests and close event in some cases A new request created by the requester and a Reported event can by closed by the Requester as the following picture shows NEW REQUEST SCHEDULED IN PROGRESS REPORTED Can be lt Closed Sse resolved CANCELED CLOSED End o Repairman workflow Repairman start to work on a Scheduled event and Report event after finishing work Repairman can also create new requests and close event CLOSED CANCELED o Operator workflow IN PROGRESS CANCELED The operator can follow on the summary screen which requests need action IN PROGRESS as Can be Finshe
20. Send Notification about the Creation of the Client the contact person will also get a notification about the creation of the client which will also include the above mentioned link If the system allows for requests by people other than the contact person the link can be forwarded to the reporters that belong to the client After the creation of the client you will return to the operator s page where you can immediately see your newly admitted client Test Co ANGI N Free version English Deutsch O pn43 Romana Magyar zspazmandi Operator Monday September 19 2011 CLIENTS PERSONS 10 The numbers next to the clients pertain to the various status of the request belonging to the given client For a detailed description please see the chapter entitled Handling of Requests 11 The clients data can be edited by clicking on the small pencil icon shown next to the client CLIENTS New client Refresh Equipment List 12 The link through which the client s reporters can send their reports of breakdowns can also be reached on the editing page Entry point Test Co English Deutsch O pn43 Romana Magyar de ae Operator Wednesday September 28 2011 PERSONS New person Download and Install Helpdesk for ArchiCAD Add on 1 To download Helpdesk for ArchiCAD Add on click on the link given in the first letter or type download helpdesk vintocon com to a web browser ProFM Helpdesk Succes
21. Settings from Helpdesk menu Helpdesk SharevourDesign New Request Maintenance History Property Sheet la Assign To E Settings About Helpdesk 10 Type Project Page Code which you can find in the first letter and click on Load Project Settings T Helpdesk Settings Pf Project Page Code Client Role Location Latitude 36 916667 Longitude 77 000000 Web settings Base Url http helpdesk vintocon com Update Service Url http download helpdesk vintocon com Restore Defaults ok ProFM Helpdesk Successful registration vintomailerGvintocon com Cimzett Zs fia P zm ndi ProFM Helpdesk Dear User your database and the user with full access rights has been generated successfully with the following data User name zspazmandi m Froject code Name Pazmandi Zs fi Company s name Test Co Phone number E mail address pazmandi zsofia vintocon com 11 Login to the project T Login Login Password T Helpdesk Settings Project settings Project Page Code 256fea79 Load Project Settings Client Client 001 al Role Operator Location Latitude 24 466667 Longitude 5d 416667 Web settings Base Url http helpdesk vintocon com ec Update Service Url http download helpdesk vintocon com Restore Defaults x N 12 You have to save the plan after settings oT I
22. VrmNizsycSd Acg cuDBBftxtRxSrNRxxwUU6161 ToxnZTJASSsbpezZYVi axRzxZgimyoSOWSdGQeeQbLUQTStOvBS1 UHBBYWVK1 mh9zfHHPeLgEhzevETECIJRv igw3iwDeEM4e 18SummOhJ2rLw pJ4F d7vhnP7 nkSJOWKOPu2MIH4dOINBQQIF A uZimJQaZHOQkURExckjTL130aWVjDIOA3 5fmD3Glfuo v Paste your license key here Validate License Name Test Co License Owner Test Co Issued 9 21 2011 2 38 37 PM From Date 9 21 2011 To Date 9 21 2012 Client Count 10 Operator Count 10 Staff Count 10 Data Size Limit MB 50 Cigale new license p The new license is appeared in Manage licenses list Test Co ProFM Helpdesk English Deutsch Esp Romana Magyar zspazmandi Operator Wednesday September 21 2011 MANAGE LICENSES Back gt JE Request License J Activate License Status ID Product Start date End date Clients Operator Staffs Data Limit MB Order More 30 days 260 FREE LICENSE 9 20 2011 10 20 2011 8110 1 2 415 a Test Co License 9 21 2011 9 21 2012 10 10 10 40 10 10 If you would like to assign users with expired license to the new license click on the pencil icon to edit new license Sa ProrMinelpde Test Co English Deutsch O Fy Romana Magyar zspazmandi Operator Thursday September 22 2011 MANAGE LICENSES Activate License Status ID Product Start date End date Clients Operator Staffs Data Limit MB Order More 30 days 1260 FREE LICENSE 9 20 2011 10 20 2011 10 10 515 1261 Test Co License 9 21 201
23. a required for signing in user name password is sent to you by the system in an e mail 2 The e mail includes a link to the sign in page in case you signed out from the program If you stayed on the registration page you can get to the sign in page by clicking Sign In 3 Keep the e mail sent by the system at hand and copy the data into the fields on the sign in page If you check out Keep me signed in you have no need to fill user name and password every time Test Co gt ro aeae Free Version Test Co 5 English Deutsch Oo HZ Romana Magyar Sign in ProFM Management User name eun es keep me signed in Sann 4 Click Sign In Operator Interface After signing in you get to the operator interface since the automatically generated user is given full scale authority i e he or she has a right of operation The operator interface helps your everyday work by providing information about the status of each request Test Co English Deutsch p43 Romana Magyar zspazmandi Operator Monday September 19 2011 PERSONS P zm ndi Zs fia Operator There is no client uploaded yet At the time of the first entry there are no data yet in the system and only a pre defined user is shown in the users list You can change the generated password if you click on the pencil icon before user s name at Persons User data ME Tr E mail address
24. ase and initially one user with complete right of operation Sending the application for registration 1 First go to http helpdesk vintocon com 2 Then click on the Register Now Helpdesk for ArchiCAD icon J j Helpdesk for ArchiCAD ProFM HELPDESK 3 Fill in the required information added e mail address hasn t been editable anymore Click Send to register Three clicks to ease your work Please submit your name your company s name user name you want to use at login and E mail address Shortly you will receive an E mail from us indicating that your registration ts complete In this mail youll find an automatically generated password This password can be changed at any time later on a EZZIMIN Km de i User name zspazmandi E mail address pazmandi zsofiavintocon cor Phone number optional 43649999999 4 The window that appears within a few minutes shows that the application for registration has been recorded by the system and that the letter necessary for the confirmation of the application has been sent to the e mail address given Three clicks to ease your work We recorded your registration We have sent the information necessary to continue to the submitted E mail address Please open your mail system You will shortly receive our mail from vintomailer vintocon com with the subject proFM Helpdesk Registration Please click on the link indicat
25. atus of the event is changed for In progress REQUESTS ID Text of reguest Status Declared request 1014 Potting soil went out to my t In progress 6 16 2011 3 44 PM 6 16 2011 8 23 2011 Smith Robert EA EB 1010 watertank is empty We can New request 8 16 2011 11 20 AM 8416 2011 8M7 2011 SE dei er 2 g eh Hel ve Paget 1 Listed 1 2 Total 2 Registered 1 In progress 1 Complete 0 When the Repairman finishes the work he or she simply has to change the report status to Reported and it appears in the Complete request column in Operator s view Modified period Start date End date 9 27 2011 x Cost Cost Currency VAT 300 Euro 20 7 Repairman Karban Tarto H Command for Repairman You have to be carefull with the carpet Al TT Notify me CLIENTS Refresh J h Project properties Manage licenses Equipment List REQUESTS Refresh J Bark J newrequest J my Requests ID Text of request Status Declared request Deadline Repairman 1011 Potting soil went out to my t Reported 8 16 2011 3 44 PM 8416 2011 8 23 2011 Smith Robert Bo Page 1 1 Listed 1 2 Total 2 Registered 1 In progress 0 Complete 1 Operator can add more supplement and clarify all details of the event If Operator selected Notification of Reporter the system will send a message to the reporter s e mail address about the closing of the report If there are no more task about the event Operator
26. com Restore Defaults Choose the failed object or building elements which you would like to be assigned to the request al a de y h L Object Selected Mame WC wall hung 1 65 Base Elevation 0 000 Layer Sanitation and Mechanic ultiple Bemerts TAB hy d C x ne O o JER Hat sr fe a oe F Er Da OE na A OOF T Fa a Sa TH 1 mn T m ae Ts RK E Ba TT EE LI 4 li ae nee TOG ca pe Ee 3 Select New Request from Helpdesk menu Helpdesk ShareYourDesign a g Maintenance His ESI Property Sheet l Assign To Settings About Helpdesk 4 Tocreate your request you have to login to the project Test Co JE PETN ENESE N Free Version i Test Co English Deutsch El HAZ Romana Magyar Sign in zm oo User i nam e 5 After log in you can see the data of the equipment coming from ArchiCAD REQUEST Equipment WC wall hung 1 65 Si Client 004 Client o01 Contracted LJ Emergency case Requester Email 6 Youcan add some more data to your request o You can select the type of the event Emergency case Contracted o Add recognition time o Select request type from a dropdown list o Type the description of the breakdown o Choose notification of the status changing 7 If you filled all necessary information about the request click on
27. d ei Finished e hdditional a Work Finish Plate FI There are two summary charts one that shows the requests according to clients and one that shows the requests according to users Both charts comprise five columns with certain numbers in their rows Icons mean the status of the request as the following New requests New requests which haven t been handled yet Due jobs Scheduled requests with expired start date or their planned start date is the actual date Z Drawn jobs In progress status requests with expired end date Overdue jobs Scheduled requests with expired start date Complete requests Cancelled reported and closed requests with expired start date CLIENTS New client Project properties Equipment List License informatiot The first column shows the new requests In the chart that shows the requests according to clients the row of each client contains the number of new requests received from the given client In the following example the row of Client 001 shows two new requests By clicking on the number or the client s name you can view the two reque REQUESTS ID Te request Status Deadline E EB iom Pottng soit went outto myt New request 81612011 3 44 PM 8 6 2011 81232011 2 irae 1010 Water tank is em pty We can New request 86 2011 11 20 AM 8M6 2011 8 7 2011 Page 1 1 Listed 1 2 Total 2 Registered 2 In progress 0 Complete 0 By o
28. ed in the mail BH D From Subject Date Today 5 Next by clicking on the link given in the letter confirm the application for registration Confirming the application for registration 1 By clicking on the link given on the sign in page you again enter the web site ProFM Helpdesk Registration vintomaileriavintocon com imzett Zs fia Pazmandi Dear future User We sent this mail because we received a request to use vintoCON s proFM Helpdesk from this E mail address Name P zm ndi Zs fi Company s nd name Phone number 36202185098 pazmandi zsofia vintocon com Date 8 15 2011 5 02 PM Entry point htt Jihelpdesk vintoc We recorded the request By clicking on the link in Entry point you can initially start to generate an own database and start using our program Please excuse us If our letter reached you unsolicited In this case please delete this letter You will not receive any further mails from this address Please print and read the following contracts carefully before using the software services offered by vintoCON Kft Ca Service Contract Privacy Policy fo view and print the contracts click on their links By clicking on the I ACCEPT button you declare to accept the above contract and policy as binding In case you disagree with the terms and conditions contained in the contracts you do not accept unfo
29. ents Operators Staffs 10 20 2011 8 10 O Choose license later You can set 10 licensed Clients 2 Operators and 5 Repairman to the free license The number of the users assigned to the license are viewed in Manage license menu Number before sign means that how many users can be assigned to the selected license MANAGE LICENSES Request License Jr Aetivate License Status ID Product Start date End date Clients Operator Staffs Data Limit MB Order More 30 days 1260 FREE LICENSE 9 20 2011 10 20 2011 8 10 1 2 26 62 If you assign more user to the license than allowed by the free license users over the limited number are inactive PERSONS Warning Smith Robert user license is inactive or isnt set Brown Peter Operator Pazmandi sofia Operator i smith Robert Operator In this case the inactive user s license is not editable and it is appeared in grey User data arning The users license is inactive or isnt set Or assign another license for is user from the availables astname mith E mail address ramithv elient com Operator Repairman Requester Fres Ps p f3564J4eSb r ba3550 t Id Froducdt End date Clients Operators Fa 4223 FREE LICENSE 1019 2011 Choose license later To edit the inactive user you have to remove an active user with the same role from the license or set another role for him Manage Licenses If a client
30. evere civil or criminal penalties and will be prosecuted to the masimum extent possible under the law Cancel ig Helpdesk for ArchiCAD INT 32bit Select Installation Folder The installer will install Helpdesk for ArchiCAD INT 32bit to the following folder To install in this folder click Nest To metall to different folder enter it below or click Browse Folder C Program Files intolON Helpdesk for ArchiCAD INT 32bit Browse Disk Cost Install Helpdesk for ArchiCAD INT 32bit for yourself or for anyone who uses this computer Everyone Just me ig Helpdesk for ArchiCAD INT 32bit Confirm Installation lg Helpdesk for ArchiCaD INT 32bit Installing Helpdesk for ArchiCAD INT S2bit f Click Close to complete installation ir Helpdesk for ArchiCAD INT 32bit awa Installation Complete Helpdesk for ArchiCAD INT 32bit has been successfully installed Click Close to exit Please use Windows Update to check for any critical updates to the NET Framework E File Edit View Design Document Options Teamwork Window HERE es Egs pst r a Se te Beam Y F F vir New Request 2 Be maintenance History ay 7 Le Z k tszeri WY COR HELA I Property sheet ES ape ETER ag Assign To Select Ms olo g i Arrow I SP Settings 103 Marquee About Helpdesk Y Design 9 Open the plan which you would like to assign Helpdesk requests Select
31. hasn t been assigned to license click on the pencil icon to manage license CLIENTS New client Refresh Search Project properties Manage licenses Equipment List Status Id Product End date Clients Operators Stats 1231 FREELICENSE 9302011 9 10 1 2 4 5 O Choose license later The program warns you that license will expire in 10 days and you get email warning 10 5 and 3 days before expiring You also have to assign persons to a license as you did at Clients PERSONS arning Kiss G bor user license Is inactive or isn t set P rm ndi 7sofia user license will expire in 28 days Name l kiss Gabor Repairman Fa Magy P ter Requester l P zm ndi Zs fia Operator If your 30 days free license expired you can extend you license for more 30 days To extend your license click on the red arrow Your new license is valid from the first 30 days license s expiration date Data limit of these licenses are 50 MB which means that you can upload 50 MB files to the server totally Test Co ProFM Helpdesk English Deutsch O sb Romana Magyar zspazmandi Operator Tuesday September 27 2011 MANAGE LICENSES ID Product Start date End date Clients Operator Staffs Data Limit MB Order More 30 days 1260 FREE LICENSE 9 20 2011 10 20 2011 8 10 1 2 1261 1262 If your second 30 days free license expired you should require a new license with using Req
32. he list you will see the work details page listing all the necessary information about the work If you click on the buttons on this page you can see the attached picture or photo if exists call the reporter person if you have questions and see the exact location of the work on the map Tap and hold on a list item to open a popup menu In the popup menu you can open the details page of the selected list item or change the status New Request With using this button you create a new breakdown repair request and send it up to the server To create a new request you should fill the following fields Client Don t forget to specify the name of the client in the name of which you are working If there is only one client assigned to your user name it will be selected automatically If you are working with more clients you can specify a default client on the Settings page Reporting person The default person name assigned to your user name You can overwrite the default name here Phone The default phone number assigned to your user name You can overwrite the default phone number here Email The default email address assigned to your user name You can overwrite the default email address here e Location Location of the breakdown event You can type in the location with your own words here The geo tag location is assigned to the breakdown event automatically in an other place e Text The description of the breakdown event e
33. iImages aSddes2byFiles Garancia ley Display Properties Text Guarantee ToolTip Open in new window o Save the modification by using Save button and click on Preview tab to open the uploaded file Equipment details OO1 es gyn k ugh nee HTML Preview 12 If you sign in as an Operator you can assign equipment to a requests users with Requester and Repairman role can t use this function copyright 2006 2011 vintoCON Kft Assign to Assign to If you have Operator role you can assign equipments to requests This function is available from Helpdesk menu of ArchiCAD after select an equipment and also available from the Property Sheet window Helpdesk SharevourDesign Mew Request szd Maintenance History Fe Settings About Helpdesk lie First you have to select an equipment and click Assign to in Helpdesk or click on Assign to from Property Sheet 2 Here you can see the main details of the equipment and a table to filter data Equipment Assignment Client Client 001 Code Obj 169 Name Basin 2 65 GUID 2F185CD9 1E6E 49AC BB05 146320887760 at ID Status Registration Time Location Message Client Equipment Clear x Unknown No data to display Page 1 of 0 0 items 3 In default Unknown is the default equipment To find a request you should delete Unknown from Equipment column and add parameter to filter column If you delete o
34. nformation Plan must be saved to proceed J would you like to save the plan Creating Users The system supports several kinds of work processes If the operator does not have a maintenance co worker he or she can operate the system on his or her own without the need to add other users to the system If however you would like the system to track which task is assigned to which maintenance person and also the status of the tasks it is recommended that the maintenance crew be entered as users 1 To add new users click New Person on the right hand side PERSONS 2 Among the users information provide the first and last names user name contact addresses and what rights you wish to assign to the given user If you have fee paying license you can provide several e mail addresses in which case you have to separate them by semi colons or commas supported only in Premium Edition This option is most advantageous if for example the cell phone service provider offers mobile e mail service In this case the system will send any notification about new requests and required modifications to both the cell phone and the e mail address You can select Operator Repairman and Requester role In this case select Requester role 4 Select a client to the new user from Clients list by check out the box Test Co English Deutsch O Esp ti Romana Magyar zspazmandi Operator Thursday September 29 2011 User data I NN K
35. nly Unknown all requests which are not Closed are listed Equipment Assignment Client Client 001 Code Obj 169 Name Basin 2 65 GUID 2F185CD9 1E6E 49AC BB05 1A4632D887 760 g D Status Registration Time Location Message Client Equipment a verken wecana clrkcor ewan 66 8417 2011 10 31 3 PARET s 1012 Scheduled AM GF116 Toilet The tap is dripping Client 001 Basin 2 65 1013 New request aoe Tee GF116 Toilet The tap is dripping the basin is f Client 001 Basin 2 65 Page 1 of 1 3items 1 You can filter requests for Status Id Registration Time Location Message Client and Equipment To filter you should type the filtered text to the appropriate box If you find the request or requests what you looked for check the boxes of the requests and click on Assign to Client Client 001 Obj 169 Basin 2 65 2F1850D9 1E6E 49AC BB05 1A6320887760 E Scheduled 847 2011 10 31 oppg Toilet AM The tap is dripping Client 001 Basin 2 65 New request FARS GF116 Toilet The tap is dripping the basin is f Client 001 Basin 2 65 AM Client 001 0bj 169 Basin 2 65 2F1850D9 1E6E 49AC BB05 146320887760 tor scheduled FE GF16 Tolet UTEN GETA Tolet The tap is dripping the basin is f Client 001 Basin 2 65 The tap is dripping Client 001 Basin 2 65 E 1013 New request 6 To clear filter parameter click on Clear at he filter row Client Client 001 Code Obj 1
36. pening the requests one by one the operator may choose between 3 options as you see on the Operator workflow Operator simply modify something in the request the request status isn t changed If the request has to be deleted he or she can cancel the request and new status will be Cancelled He or she can specify planned start date and select repairman for the breakdown event The operator can save the planned event by click on Approve button In this case the event status will be changed for Scheduled The requester of the breakdown may receive a notification about the change of the request status if that option was selected during the editing of the client after reading the notification the requester may respond thereto The dialogue box contains a summary of the users and operators responses along with their times He or she then selects which maintenance person has to carry out the work and when the work is planned to be commenced and completed also he or she has to provide a brief description of the work to be done Modified period Start date End date mus Foss F Cost Cost Currency MAT Euo ve Repairman Smith Robert p P zm ndi zs fi Smith Robert 5 Command for Repairman Motit me Cl Send notification to requester To start work first Repairman has to open the scheduled event Here he or she can add supplement to the event To start the event you have to click on the Start button The st
37. r assigned work orders and report back the accomplished works First start Connection Information At the first start of the application you have to specify your connection information These information are used to send and receive data between you mobile device and the ProFM Helpdesk web server The connection information are sent to you via email when you register to the Helpdesk server for the first time e Namespace Web address of the online web services Default http helpdesk vintocon com e Site address Web address of the Helpdesk site Default http helpdesk vintocon com HelpDesk Project code Unique ID number of your maintenance project It was sent to you by email User name The user name that was registered on the Helpdesk server It was sent to you by email Password The password that was assigned to you by the Helpdesk server It was sent to you by email My Work Orders If you are registered to the Helpdesk server as an Operator or Repairman you can find your assigned and scheduled works under this command On the first page you find your work orders on a map close to your current position To achieve a better positioning dont forget to enable the GPS receiver of your mobile device Here you can move the position zoom in zoom out and tap on an icon that representing a work on the map The List Works button displays a scrollable list of your assigned work orders If you tap on a work on the map or in t
38. r blocked this site from downloading files to your computer Click here for options x Click on the bar and select Download File option r Click here for options Download File What s the Risk Information Bar Help 4 Run this file or save and run it later File Download Security Warning Do you want to run or save this file Mame Helpdesk INT32 msi Type Windows Installer Package 807KB From download helpdesk vintocon com While files from the Internet can be useful this file type can potentially harm pour computer If you do not trust the source do not run or save this software Whats the risk Internet Explorer Security Warning Do you want to run this software Mame Helpdesk INT32 msi Publisher ProFM Inc More options while Files Fram the Internet can be useful this file type can potentially harm your computer Only run software From publishers you trust What s the risk 6 Follow the current steps of the installation wizard i Helpdesk for ArchiCAD INT 32bit Setup Wizard p Welcome to the Helpdesk for ArchiCAD INT 32bit LA ET re meni E 2m The installer will guide you through the steps required to install Helpdesk for ArchiCAD INT 32bit on Your computer WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in s
39. rtunately we can not offer this service to you By clicking the I DO NOT ACCEPT button you can abort the registration process Your company s name Test Co ETTE Ea 3 EE Your lastname P zm ndi Firstname Zs fia re de 610 User name zspazmandi E mail address pazmandi zsofiavintocon com Phone number optional By clicking on the ACCEPT button well generate your own database and a user with full access rights under the previously given username Vell send the password required to login to the above E mail address Here you can see that the second step was completed i e you confirmed the application for registration On this site you have an opportunity if necessary to change the name user name telephone number You need only to read and accept the Service Contract and the Data Protection Statement By clicking Accept you enable the system to create your own database and to provide you with full scale access thereto with the user name specified at registration The password that belongs to the user name is generated automatically by the system and sent to you in an e mail Signing in Registration confirmation Your database has been generated successfully Your proFM Helpdesk registration process has ended We ve sent you a mail with the data of your own homepage for later logins By clicking the Login button we ll guide you to this page in order to start using the system 1 The dat
40. sful registration vintomailer vintocon com Cimzett Zs fia Pazmandi Project code 25 25bfear9 Name Pazmandi Zs fi Company s name TestCo Phone number 36202185098 E mail address pazmandi zsofia vintocon com The registration and project creation was successful You can access the project on the web by the link above To use full set of features it is necessary to get Helpdesk for ArchiCAD add on It is available at download helpflesk vintocon com Simply download and install the add on Then go to settings menu ste your Project code find it above on the dialog and setup your add on From this point you ll be able to put new requests including screenshots directly from ArchiCAD Also more features will be available from the Add on You can access your starting page by clicking on the link in Entry point To ensure your security please change your password on first entry We recommend you to save this mail to a secure place due to its valuable contents Please excuse us If our letter reached you unsolicited In this case please delete this letter You will not receive any further mails from this address Sl 2 Click on Download button VINTOCON DOWNLOADS Select a product Helpdesk for ArchiCAD i Helpdesk for ArchiCAD v Helpdesk for ArchiCAD extends BIM model with document management as aid well as maintenance management capabilities By clicking an object within Select platform
41. uest License button in Manage license menu CLIENTS ProFM Helpdesk generates a request key for you To send license request to your distributor click on Send request by email button In some cases it is impossible to send license request by filling the form in this case system warns you that you should send license request key by e mail manually ProrM Helpdesk N Free Version Test Co English Deutsch HAS Romana Magyar zspazmandi Operator Wednesday September 21 2011 REQUEST LICENSE 8997 UI51g9NpS06sDJERMPAbXQ YfzMIIRPG508G7 M DuKWCXorp470Jp35092w1 dyDtUkdHrJoZtAFV GHGByLOR as IsWefl m3abgt X0U6pSBdMgqcO9HYPGUOIvhJieBw CTUbMNsSKKCQNDIWPBESJNtCAF uhRriF O9P JdbCS8Nrg nD pi mj aA HG WF q9nZ9BWX5cO0YWRJQG40M09MHboWH NIpBV7 uWgp SiYTq9CZqPnSrgHxQk1cf47 UHHPeLgEhzcVE16 ClJRviiquw3iwDeEM4e18SummOhJ2rLwi pJ4F d7vhnP7 nkSJOWKOPu2MIH4dOINGQQ9FA 1 uZImJQaZHQOKURExckjTL 130aWVjDIOA3 5fmD3QIuoKFzSvNT26ZGwSdva94 Y1D23 3512EcdgtPILmHePH21w xMXdl Mj5LakD30F6YLO DTeG UzQFYOHESPhYNNYU 0kf 85zufrWjEb Vy15SVWWEBDBpXjOXngTSBP q5UwubYz55GuybGHWeaFW 6zIPPby3aQdi CP gd2F YO8 hOiAQI3BOB3cyhQpRP mWS6nxG0IMZHvMCATSbSIBiANSXgRIOURbBaomTSqldtz05AceGbYP ynvxJuAl W OCCqEv2Bb YywAouDH 9uONsdx4lKpSjgP4 rkOFK3QN jepWmaQtoxXxgeDl CtGjY se LfY ps WGSOBGOxT7 UgyHigW ZfrkCxQg76MGF Hfwgz Y Mhv1 Fl Xv pgeQuHULu4V3d7 hdXE6035edxwbaOr2ntWvEZwdA7T221ubfO1tAADall46bxlln7 U YFIBXERX770Bt4aDgxvKBKLWINGdSLIINDig2TORNGS25IEE OKg WkmBMCEWVWJSIWEOgGfw XSvH
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