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1. Bank deposit treasury management and lending products and services are provided by PNC Bank National Association a wholly owned subsidiary of PNC and Member FDIC 2015 The PNC Financial Services Group Inc All rights reserved Y PNC_PINACLE pnc com treasury ry PI NACL E PNC PINACLE TIP CARD LOGGING IN TO PINACLE USING PINACLETIPCARDS Thisisthe first in a series of tip cards that LOGGING IN TO Pinacle Millassist you when using PINACLE ENROLLING IN SECURITY QUESTIONS The instructions contained on the tip Ss OO _ cards are also available online under ANSWERING A SECURITY QUESTION WHEN Help PROMPTED P TROUBLESHOOTING LOGGING OUT OF PINACLE USING PINACLE TIP CARDS Throughout the tip cards you may find 1 Numbered steps are provided for each task to be performed in PINACLE Actions to be performed are shown in bold Example Examples are provided to illustrate certain concepts or procedures Notes are provided with additional information about a step or procedure that is helpful in completing a task in PINACLE Warnings are provided for actions that may interfere with the completion of a task in PINACLE LOGGING IN TO PINACLE Once your Company User ID is activated you will access PINACLE from your Internet browser 1 Locate your Company User ID Operator ID and password If you are your company s PINACLE administrator then this information can be found on your Impleme2. Panini VisionX 50 100 Digital Check TellerScan ChecxPress 30 CX30 Panini VisionX 75 50 EC 7000i Series Panini VisionX 75 100 Epson CaptureOne Burroughs SmartSource Micro Elite Panini MyVisionX and Panini VisionX are registered trademarks of Panini S p A TellerScan is a registered trademark of Digital Check Corporation The File Download Security Warning dialog box displays avein Deskto B My Documents Py My Computer Do not connect your desktop check scanner to your local las ents computer until you have successfully downloaded the scanner driver 3 Click on the Save button and the Save As dialog box displays Select your desktop and click on the Save button File name 4 The Download complete dialog box will display when the My Computer scanner driver has successfully downloaded Click on the Run button to run the application Save as type Do you want to run this software Depending on your security settings a Security Warning dialog Name PassportWebCient box may appear If it appears click on the Run button to oe ee proceed While files from the Internet can be useful this file type can potentially harm your computer Only run software from publishers you trust What s the risk If a scanner driver is already installed on your computer you will be prompted to uninstall it If the
3. weekends holidays will be credited the next business day Funds may not be available for immediate withdrawal Please see the applicable funds availability policy for your account to determine when your funds will be made available gt O PO O gt Q How do I know PNC received my transmitted deposit The Deposit On Site module is maintained within the PNC s server system As soon as you have completed scanning all checks in the deposit and corrected or confirmed any check deposit you can submit the deposit to PNC Within minutes of the submission the deposit status will change to a Received status This status will be reflected on the Deposit Summary Report The Deposit Summary Report will show the time the deposit was created by the operator and the time the deposit was submitted to PNC by the supervisor with the authority to submit deposits What happens to the images after they are transmitted to PNC All check images that pass additional bank level Image Quality Assessment s are submitted into the Check Collection system for payment by the paying banks Check images are cleared through various collection intermediaries including the Federal Reserve Bank correspondent banks and Clearing House Associations Some of the check images maybe converted to substitute checks by the collection intermediaries What ts a substitute check A substitute check also Known as an Image Replacement Document or IRD is a printed copy of the sc
4. InstallShield Wizard removed an old driver you must re select the new driver that you want to install by clicking on the picture that matches your scanner type Passport Web Edition Driver 3 5 Client Welcome o The PassportWebClient InstallShield Wizard displays Click The InstalShield wizard wil install PssportwebCient for Panini MYVXZAGPZAX SD 1F l Deal on your computer on the Next button to CO ntinue To continue click Next 6 A license agreement will display Be sure to read the terms and conditions carefully If you agree to the terms and conditions select the I accept the terms of the license agreement radio button and click on the Next button If you do not accept the terms and conditions of the license agreement the installation process will terminate Page 2 7 Click on the Install button to continue gt 8 When InstallShield Wizard has g successfully installed PassportWebClient click on the Finish button Panini My Vision X and My Vision X AGP Digital Check T5220 T5230 Digital Check T5240 9 Using the supplied USB cord connect the scanner to your computer 10 Click on the Return button at the bottom of the page to return to the Deposit On Site home page and begin using the application RDM 3 1 only Panini Deal Epson Capture One 2 When prompted save the PassportWebClientTYPE exe file to you Desktop 3 Locate the down
5. PINACLE DEPOSIT ON SITE BROWSER AND OS REQUIREMENTS Below are the important system requirements your environment will need in order to ensure optimal usability of the PINACLE Deposit On Site module Hardware Pentium 1 3 0 GHz processor Minimum 512MB of memory is recommended 1024x768 screen resolution is recommended USB 2 0 Port Operating Systems Microsoft Windows XP SP 1 2 3 thru Windows 8 1 Browsers Microsoft Internet Explorer 7 0 9 0 128 bit Transport Layer Security TLS encryption is required Using Compatibility Mode the broken page icon to JavaScript and Cookies must be enabled the left of the browser refresh icon may resolve display issues Other browsers may work with PINACLE however PNC has not validated compatibility with other browsers across all PINACLE functions Internet Service Provider Connection rate of 56 kbps or higher Broadband recommended Need to access PNC HTTPS secure URL with no firewalls Other software Adobe Reader 6 0 or higher for viewing and downloading reports Adobe the Adobe logo the Adobe PDF logo and Reader are registered trademarks of Adobe Systems Incorporated in the United States and or other countries Microsoft Windows and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and or other countries PNC and PINACLE are registered marks of The PNC Financial Services Group Inc PNC
6. R You must have admin rights to your computer to install the driver To access the Deposit On Site module click on the Deposit On Site tab from the Tabbed Modules Bar The Deposit On Site home page displays HOME ADMINISTRATION DEPOSITS REPORTS RESEARCH DEEE Fishes FERGE VIEURE FENERE Cec CREEN AAI G Welcome John Smith Create New Deposit Welcome to Deposit On Site Manage Locations Manage Users Operator Alerts Messages click here to download the driver click here for training videos and additional resources 8973 Terms and Conditions Deposit Onsite Check Scanner Driver Downloads Version 03 17 00 08 1 From the Deposit On Site home page iaai click on the click here to download the hone cack sen tom te spate bow hat most closely match driver link 2 Click the link of the scanner name that e v amp tl SG best represents the model that you have Page 1 Options include Desktop Check Scanner Certified for Use with the Deposit On Site Module Panini MyVisionX 30 including RoHS compliant Digital Check TellerScan 220E models Panini MyVisionX 60 including RoHS compliant Digital Check TellerScan 230 35 models Panini MyVisionX 90 including RoHS compliant Digital Check TellerScan 230 65 models Panini Deal Digital Check TellerScan 230 100 L Panini Vision Next Digital Check TellerScan 240 Panini VisionX 50 50 Digital Check TellerScan 4120
7. anned original check 017 0472002 8587406979 This is a LEGAL COPY of your check You can use it the same way you would use the original 145 JAMES C MORRISON SN MARY B MORRISON pon f RODA TR 1765 SHERIDAN DRIVE F A gt d YOUR CITY SIATE MOOI Vekve Marbud Minh Kic wt te Your Bank Z YOUR CITY STATE 12345 f FH J A y Yi f evo ltl C Mebus HOODOCETEWSE 12345678 2reks 00000 2954 5 L amp 00S3944b ru m oOo ru m oO r oO A m n oO oO Oo m uw oO tH LNOOCOE TEIN b2345678 OLS OOO00 eF54 5 How should returned checks be handled Any returned deposited checks should be treated in the same manner that is now being used by your organization Return deposited checks can be set up for automatic redeposit or returned directly to you The difference is that a returned image or substitute check will be returned instead of the original check When you receive a Return Item IRD that is eligible for re deposit the IRD can be re deposited with Deposit On Site Does the Deposit On Site module have system security features If so who will assign the logon ID and password Yes Deposit On Site security access is managed under the PINACLE single sign on security structure Multifactor authentications with optional security token techniques are applied As part of the PINACLE enrollment process two system administrators will be assigned to manage operator creation and role assignments e check scann
8. ditional tip cards or click on the Help link for assistance using the modules and utilities ENROLLING IN SECURITY QUESTIONS If you are not enrolled in Security Questions once you have successfully been authenticated to PINACLE by entering your Company User ID Operator ID and password you will be prompted to enroll 1 Review the introduction and click on the Enroll button to continue The Select Security Questions and Answers page displays 2 Select a question from the Question 1 drop down box 3 Provide an answer to Question 1 in the Answer 1 box Please select three security questions and provide your answers below Indicates Required Field 4 Repeat steps 2 and 3 above for Question 1 Select challenge question Questions 2and 3 moses O 5 Click on the Question 2 select challenge question Continue button 5 answer 2 O The Enrollment Question 3 Confirmation page woro M displays 6 Click on the Submit button to accept your responses You can go back and change your questions or answers by clicking on Previous The PINACLE Home page displays indicating you are now logged in to the site ANSWERING A SECURITY QUESTION WHEN PROMPTED You may be prompted to answer one of your security questions in order to help ve rify your ide ntity To verify your identity please answer your security question 1 Type the answer to yo
9. eck be scanned properly so that all the information can be captured in order to create a high quality image of the item Do I still have to place a physical endorsement on the back of all checks prior to scanning No The system will place a virtual endorsement on the back of all check images You do have the option to customize certain endorsement fields Training on the process to customize your company endorsement will be reviewed during the product training materials classes zo gt O When will my company have access to the information and images processed through Deposit On Site As items are scanned you will have access to the images and information detail on Deposit On Site via the PINACLE portal There are a number of standard reports that are available the day the deposit is created such as the Deposit Summary Deposit Detail Reports and Audit Reports Reports can be created at several different levels including deposit location deposit account operator or across all check capture locations Certain reports can be exported in CSV or Excel format Available Reports e Client Account Listing Export File Report shows all client accounts on module e Client User Listing Export File Report details all client module operators e Deposit Details Report Reports all deposit details for requested date range e Deposit Summary Report Summary of all deposits for requested date range e Item Export File Export of all deposit details fo
10. er operator Supervisor reports reviewer and administrator Password expiration and time out parameters will also be applied for the Deposit On Site module PO gt Q gt Q gt O How long is the storage retention for both images and information detail The report storage including deposit detail information is stored for 65 days while check images are retained for 35 days after deposit Reports can be exported into Excel files and retained as long as needed The Deposit Details Report which is provided in a PDF format can be generated with front and back of check images This feature requires Adobe Reader to be installed on your computer To access a free download of Adobe Reader click on Get Adobe Reader at the bottom left corner of the Help page and follow the prompts You can also request copies of your imaged checks through PNC s Image On Demand module How long should the original check be retained once it has been imaged PNC requires that all original checks be retained for a minimum of 14 days after the check image deposit When destroying the checks it is recommended that they be shredded Do I need to make copies of the checks that scanned and transmitted to the bank No you do not need to make copies of any scanned checks for deposit Keep in mind that you will retain and store the original checks for a minimum period of time of 14 days and potentially longer based on your organization s internal policy After i
11. esult you can reduce administrative time and expenses associated with deposit preparation activities and consolidate bank accounts from various locations What type of checks can be deposited You can only deposit checks drawn on domestic banks that have a valid Federal Reserve Routing Transit Number RTN Checks drawn on foreign banks or non U S dollar checks cannot be deposited using the Deposit On Site module In addition any check that fails to meet the minimum Image Quality Acceptance parameters IQA will be rejected Also you may not deposit photocopies in lieu of mutilated items or an electronically created image that did not actually originate from a paper check Is special equipment required to use PNC s Deposit On Site module In order to capture check images via Deposit On Site you will need a PC with Internet access as well as access to PNC s PINACLE portal You will also need to purchase a check scanner from the list of approved scanners How do purchase a desktop scanner and what ts the cost For your convenience PNC has provided you access directly to Vecmar Computer Solutions web based scanner fulfillment site PNC s preferred scanner provider You can purchase a scanner and maintenance services by going to our web sites at www pnc rdw or www pncorder com If you already have a scanner or choose to purchase one from a supplier other than Vecmar Computer Solutions the scanner must be from PNC s list of approved scan
12. ge Center Administration Contact Us Help Log Out Home A R DDA Funds Image Information Special 7 Advantage Statements Transfer On Demand Reporting Reports gt Quick Links Welcome John Smith Tuesday January 20 2015 900100tp PNC BANK TEST COMPANY Last Successful Login Tuesday January 20 2015 at 10 46AM EST wW Follow Us on Twitter PNC_PINACLE Image On Demand EH x Stop Payment x My Access History Indi Indicates required fields Indicates required field 900100tp PNC BANK TEST COMPANY Account Account jsmith John Smith Type selecttype X Serial Number Security Question Challenge Tue 01 20 15 at 10 47 AM EST Date alt Amount Daie Eto Security Question Challenge Tue 01 20 15 at 10 46 AM EST Check No a Deposit No to mapa J Amount to Action select action h Unsuccessful Login Attempt Mon 01 12 15 at 12 20 PM EST Clear Submit Clear Submit Security Question Challenge Tue 12 16 14 at 2 24 PM EST My Contact Message Center oo fel PINACLE News Alerts Treasury Management Client Care 800 669 1518 The PINACLE Mobile App for Android is NOW HERE m a The PINACLE Mobile App for Android is now available in the amp system Alerts 0 Name 4 Phone Google Play store Click here to read more about our new App 7 iza 0 E Posted 10 03 2014 fee Add Contact The New Credit Management Module is HERE a 0 Sally Administrator 555 555 5555 You can now access the Credit Management module to p
13. loaded installer file PassPortWebClientT YPE exe then double click to start the ins Be sure to unplug the check scanner from your computer before proceeding 4 After the driver installation is complete connect the check scanner to your computers USB port 5 Click Return to return to the capture screen Note You must have local administrative Windows rights to install this driver If you are experiencing difficulty downloading For further assistance click on Contact Us on the PINACLE Utility Bar Y PNC_PINACLE PNC is a registered mark of The PNC Financial Services Group Inc PNC Bank deposit treasury management and lending products and services and investment and wealth management and fiduciary services are provided by PNC Bank National Association a wholly owned subsidiary of PNC and Member FDIC 2015 The PNC Financial Services Group Inc All rights reserved pnc com treasury Lf P NACL E PINACLE Deposit On Site Frequently Asked Questions PO gt Q PO What is Deposit On Site PNC s Deposit On Site module provides an efficient way to streamline deposit preparation and eliminate multiple trips to the bank Through PINACLE PNC s central online portal and a desktop check scanner located right in your office you can easily capture images of consumer and business checks Once the deposit has been balanced you can submit the check images to PNC for processing As a r
14. log box 8 Re boot your computer 9 Open your browser and attempt to access any web page 10 If the problem persists contact your Internet provider or your internal technical support for additional information LOGGING OUT OF PINACLE My Profile Message Center Administration ContactUs Help Log Out When finished using PINACLE click on the Log Out link at the upper right corner of the Utility Bar For security purposes it is recommended that you use the Log Out feature when exiting PINACLE otherwise you may not be properly logged out For further assistance click on Contact Us on the PINACLE Utility Bar PNC and PINACLE are registered marks of The PNC Financial Services Group Inc PNC Banking and lending products and services and bank deposit products are provided by PNC Bank National Association a wholly owned subsidiary of PNC and Member FDIC Lending and leasing products and services as well as certain other banking products and services may require credit approval 2015 The PNC Financial Services Group Inc All rights reserved Y PNC_PINACLE CIB 0906 002E 0115 pnc com treasury ry PI NACL E PNC PINACLE TIP CARD DRIVER DOWNLOAD INSTRUCTIONS Before you can use the Deposit On Site module you must download and Install the scanner driver This application enables you to scan and upload transactions to the module INSTALLING THE SCANNER DRIVE
15. m passcode displays Token Device 6 Click on the Log In button The PINACLE Home page displays indicating you are now logged in to the site If this is the first time you are logging in to PINACLE you will need to enroll in Security Questions before you can continue If you fail to log in successfully after three attempts then your Operator ID may be suspended You can Request that your company s PINACLE administrator reset the ID See General Administrative Functions Tip Card for instructions Click on the Forgot your Password link on the Log In page to reset your password You must have email access to complete the reset Contact Treasury Management Client Care at 1 800 669 1518 If you have not yet installed Trusteer Rapport on your computer you will be prompted to do so now See the Installing Trusteer Rapport Tip Card for additional information Trusteer Rapport is a software application that once installed adds an additional layer of security that runs in the background to protect your login credentials and financial information 9 Use the modules or utilities for which you are registered by selecting them from either the Tabbed Modules Bar or Utility Bar Use the Utility Bar to select utilities such as Message Center Administration and Help Use the Tabbed Modules Bar to select modules ZA PINACLE PNC My Profile gt Messa
16. mplementation of the Deposit On Site module is there a dedicated team to administer and provide customer support Yes PNC has a dedicated team that will administer and support the module after implementation A contact list with support numbers will be part of the installation documentation supplied by PNC How will the module and scanner be billed Deposit On Site requires accounts to be established on the PNC s Analysis Business Checking or CAA Corporate Account Analysis billing system to ensure accurate billing for the module The purchase of the scanner s may be placed via Vecmar Computer Solutions Scanner maintenance alternatives are also available through Vecmar Computer Solutions Please note that the scanner cost including hardware service maintenance and supplies ordered through Vecmar Computer Solutions will be billed directly to your organization by Vecmar Computer Solutions Can deposit Canadian and foreign Checks using Deposit On Site No Canadian and foreign checks are not supported within the Deposit On Site module These items can be taken to a PNC branch or mailed to the bank for deposit at the following address PNC Bank Attn Miscellaneous Accts Services P O Box 8108 Philadelphia PA 19101 8108 PNC and PINACLE are registered marks of The PNC Financial Services Group Inc PNC Banking and lending products and services and bank deposit products are provided by PNC Bank National Association a wholly o
17. needed to meet your needs Is there a proper way to scan checks Yes the instructions for scanning checks are listed in the scanner manual For a high quality image there should be some preparation time for straightening out the corners and removing any staples Simple scanner preventive maintenance cleaning should be performed per the manufacturer s guidelines What does MICR stand for MICR stands for Magnetic Ink Character Recognition At the bottom of each check the MICR line information is imprinted with special ink The numbers in each field represent key information including the bank account and check numbers It is important that the check is scanned properly so that the MICR line information can be clearly captured and a high quality image can be transmitted to PNC What is CAR LAR and does Deposit On Site use this feature Yes Deposit On Site uses this feature CAR LAR stands for Courtesy Amount Recognition Legal Amount Recognition and is the process that is used for image matching Deposit On Site will read the printed numbers in the amount box of the check CAR and will also read the line with the handwritten amount LAR If this information matches the image of the item then the item is accepted If the information does not match then the item will appear on the screen and the system will request that the amount be confirmed or key corrected by the operator processing the deposit Again it is very important that the ch
18. ners Your Treasury Management Officer can discuss this with you in more detail What type of software is needed for the desktop scanner Deposit On Site is delivered through the PNC s PINACLE portal Since this is a web based module there is no application software required to be installed on your workstation with the exception of the required check scanner driver There is a link to the check scanner drivers on the Deposit On Site module home page PO PO PO Will receive training and documentation for Deposit On Site s actual workflow Yes The system is very user friendly Training is provided in the form of online training tutorials online banking portal tip cards and you may also schedule an interactive online banking portal training session Client service telephone contact information will also be provided as part of the enrollment process For the check scanner the vendor will supply a user manual What is the scan time per check and the number of checks that a desktop scanner can process Different scanners are available with speeds ranging from manual check feed to automated document feeding systems scanning checks at 30 to 90 DPM Documents Per Minute Check scanners with automated feeding systems can have either 50 or 100 check documents in the check hopper Your company s daily volume of deposited checks as well as the time dedicated to deposit preparation should help to determine the speed of scanner that is
19. ntation Data Sheet If you are not an administrator then see your company s PINACLE administrator to obtain this information 2 Access your Internet browser as you usually do 3 Type the web address http www pnc com pinacle in the appropriate field varies based on browser 4 Press Enter and the PINACLE log in page displays link on the PINACLE login page to view the details of these requirements If your browser does not meet the requirements and you need assistance upgrading your browser please contact Treasury Management Client Care at 1 800 669 1518 PN C HOME SECURITY ASSURANCE LOCATE PNE CONTACTUS CUSTOMER SERVICE A Search Ee PERSONAL SMALL BUSINESS CORPORATE amp INSTITUTIONAL ABOUT PNC Specific browser versions are required to access PINACLE Click on the Browser and OS Requirements A PINACLE Anns Company User ID TAP INTO CLICK HERE TO LEARN MORE What is this Before you call Treasury Management Client Care P Problems Accessing PINACLE 7 8300 669 1518 OPTION 1 Browser and OS Requirements Security tmcc pnc com Follow us on Custter PNC_PINACLE 5 Enter your Company User ID Operator ID password and if required your token passcode into the corresponding fields Passwords are case sensitive You must enter your password exactly as it was established To generate your token passcode press the button on the token device and a one time rando
20. r requested date range e Location Deposit Status Summary deposit recap by deposit location e Login Audit Export File Details all login activity for requested date range e User Activity Audit Export File Details all module activity by user What should I do if the item scanned does not meet the standard criteria for capture quality Re scanning the item is always the first step If this fails then the check must be deleted and the original check taken to a PNC Branch or mailed to the bank for deposit at the following address PNC Bank Attn Miscellaneous Accts Services P O Box 8108 Philadelphia PA 19101 8108 Could I have more than one account listed for deposits Yes an unlimited number of accounts can be assigned to a deposit location The accounts all have to be owned by the same company and established within the Deposit On Site client account profile How many checks can I scan to one deposit During the enrollment process you can establish your check deposit limit up to a 500 item maximum Any deposit exceeding the check deposit limit will not be accepted until the operator deletes all checks in excess of the established limit When and how often can I submit my deposits to PNC When will they be credited You can capture scan and submit deposits 24 hours 7 days a week 24x7 The daily deadline is currently 10 00p m ET Monday through Friday for same day credit Any deposit submissions received after the deadline or on
21. rovide ae ish you with several new and improved features to help you manage P Product Enhancements 0 your loans Click here to read more Posted 09 15 2014 AFP Country Profiles Its Here A whole new look to the Security Center Stay up to date on our security tools resources best practices and the latest security threats in our newly designed Security Did You Know Center Click here to learn more Posted 08 16 2014 Quick Links p Add issue Data Canada Express Now Here Receive your PINACLE Alerts via email Your PINACLE alerts are available via email Click here to learn more about changing your settings to have your alerts delivered to your email Posted 08 17 2014 Easy access to country specific reports Learn about each countrys banking system economy payments liquidity management trade f finance and more ACH Rule chances effective September 19 2014 that you can easily navigate to the most commonly used PINACLE i Read more about two new ACH Rule changes related to functions by clicking on the Quick Links tab Quick Links is located D Argentina Updated 10 31 2014 gt i prenotification entries and authorizations for Business to atthe ton riaht carner of the Tahhed Modules Rar z 2 4 r If you are your company s PINACLE administrator then the first time you access PINACLE you must access the Administration utility and set up the profile for the admin1 and admin2 Operator IDs See ad
22. ur question in Question What is the first name of the maid of honor at your wedding the box provided Answer OO 2 Click on the Continue button The PINACLE Home page displays indicating you are now logged in to the site TROUBLESHOOTING TIP 1 If you are having trouble logging in to PINACLE check your Internet options to ensure that cookie settings are enabled TIP 2 If you are using the Internet Explorer browser and it is performing slowly or not loading pages properly try the following 1 Click on the Stop icon on the toolbar of your browser 2 Click on the Refresh or Reload icon on the browser toolbar and the latest version of the page you are viewing displays You can also click once on the right mouse button then click on Refresh Reload If you are unable to access either press the F5 key at the top of your keyboard The Fb key is a universal refresh key on most PCs 3 If unsuccessful log out of PINACLE 4 Attempt to access a different web page to confirm that your browser and Internet connection are functioning 5 If unsuccessful exit your browser completely 6 Access your Internet Options General tab from the control panel and make the following selections Delete browser history temporary files cookies etc Check for newer versions of stored pages on every visit to the page 7 Click on OK as needed to save the changes and close the dia
23. wned subsidiary of PNC and Member FDIC Lending and leasing products and services as well as certain other banking products and services may require credit approval 2015 The PNC Financial Services Group Inc All rights reserved Adobe the Adobe logo the Adobe PDF logo and Reader are registered trademarks of Adobe Systems Incorporated in the United States and or other countries Excel is a registered trademark of Microsoft Corporation pnc com treasury FY Pl NACL E PNC_PINACLE PNC
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