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Latitude D830 User`s Guide

1. 56 Dell Wi Fi Catcher Network Locator 56 Internet Connection Firewall 56 Using Cards Card Types 1 a ee ea PER See hoe ath ee N 59 Contents 5 6 10 Card BlankS gt gt 0304 o ie a a e 59 Extended Cards o es 59 Installing a PC Card or ExpressCard o 59 PEC a A do ad id A 60 ExpressCard ci a A de Sls 60 Removing a Card or Blank 61 Securing Your Computer Security Cable Lock o eee eee eee 63 Smart Cards 00D O ele o da 63 About Smart Cards o o ee 63 Installing a SmartCard o o ee 64 Passwords siiagi a A ti ec A 64 Using a Primary System Password o o 65 Using an Administrator Password o o o o 65 Using a Hard Drive Password o o e 66 Trusted Platform Module TPM 67 Enabling the TPM Feature o o e e 67 Security Management Software 68 Computer Tracking Software o 68 If Your Computer Is Lost or Stolen 68 Troubleshooting Diagnostic Lights ee 71 Diagnostic Light Codes During POST 71 Dell Technical Update Service 73 Dell Diagnostics oir ee PR OE OOPS 73 When to Use the Dell Diagnostics
2. o o o ooo o Contents Microsoft Windows XP ee ee 45 Windows Vista siec sacs wives a a poe ead a 45 Using an External Monitor as Your Primary Display Swapping Primary and Secondary Displays 46 Microsoft Windows XP 46 Windows Vista aaa o 46 Using the Ambient Light Sensor 46 Setting Up and Using Networks Connecting a Network or Broadband Modem Cable 49 Setting Up a Network in Microsoft Windows XP 49 Setting Up a Network in Microsoft Windows Vista 50 Wireless Local Area Network WLAN 50 What You Need to Establish a WLAN Connection 50 Checking Your Wireless Network Card 50 Setting Up a New WLAN Using a Wireless Router and a Broadband ModeM o e 51 Connecting to a WLAN o o 52 Monitoring the Status of Wireless Network Connections Through Dell QuickSet o o o o o o 53 Mobile Broadband or Wireless Wide Area Network WWAN 54 What You Need to Establish a Mobile Broadband Network Connection o o 54 Checking Your Mobile Broadband Card 54 Connecting to a Mobile Broadband Network 55 Enabling Disabling the Dell Mobile Broadband Network Card 55 Managing Your Network Settings Through the Dell QuickSet Location Profiler
3. o Technical Support and Customer Service DellComecti rs te Ah tl a A EA oh Sb cate Online Services oo e Ae AutoTech Service o Contents 9 10 Automated Order Status Service o 141 Problems With Your Order o o o o oo 141 Product Information o e eee eee 141 Returning Items for Warranty Repair or Credit 141 Before You Call o o o o ooo ooo 142 Contacting Dell lt s so ee ee ee ae ee ee ees 143 18 Appendix Cleaning YourComputer 0000000 145 Computer Keyboard and Display 145 A A Batiuk oh ete Bora bey ate RASS Pb Boe 145 MoUsSE 400 a daras ts 146 Floppy Drive aa a o we A Bk ee A 146 CDsvand DVDS sica Lp Sa ie da Ae ay oe Sank ad 146 Macrovision Product Notice 147 FCC Notice U S Only o o o eee 147 REC Clas S Bio ur eres a a ae a 147 A A OUES Os a Nene a erie 149 Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here A diagnostic program for my computer Drivers and Utilities CD Drivers for my computer NOTE The Drivers and Utiliti
4. 1 2 3 4 5 6 7 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer Ensure that the work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer on page 107 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall connector Disconnect any telephone or network cables from the computer Disconnect your computer and all attached devices from their electrical outlets NOTICE To avoid damaging the system board you must remove the main battery before you service the computer Remove the ba
5. Flashing yellow Error Off No signal found K NOTE The Dell Wi Fi Catcher Network Locator light appears only when the computer is turned off and wireless networking is activated in the system setup program While working in Microsoft Windows operating systems the light is designed not to appear PC CARD SLOT Supports one PC Card such as a modem or network adapter The computer ships with a blank installed in the slot to prevent dust particles from entering the computer For more information see Using Cards on page 59 SMART CARD SLOT Supports one smart card see Smart Cards on page 63 Right Side View 1 media bay 2 USB connectors 2 MEDIA BAY Supports a floppy drive optical drives a second battery or a second hard drive see Media Bay on page 110 About Your Computer 21 USB CONNECTORS Connect USB devices such as a mouse keyboard or printer gt Back View A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire lt 1 2 3 4 5 6 7 8 1 network connector RJ 45 2 S video TV out connector 3 powered USB connector 4 modem connector RJ 11 5 serial connector 6 video connector 7 AC adapter connector 8 air vents NETWORK CONNECTOR RJ 45 NOTICE The netwo
6. 73 Starting the Dell Diagnostics From Your Hard Drive 73 Starting the Dell Diagnostics From the Drivers and UtiliiesCD 74 Dell Diagnostics MainMenu 0 000002 eae 74 Contents Dell Support Utility o 2000008 76 Accessing the Dell Support Utility 76 Clicking the Dell Support Ilcon 76 Double Clicking the DellSupporticon 77 Drive Problems carcade ae a a a o 77 CD and DVD drive problems o o 78 Hard drive problems 0 0 0002 e eee 78 E Mail Modem and Internet Problems 79 Error Messages 2 6 5 5 5 26 4 0044 24 24d eet ede te Sek Ben 80 IEEE 1394 Device Problems o o o 83 Keyboard Problems o eee ee ens 83 External keyboard problems o o o o 84 Unexpected characters o o e e 84 Lockups and Software Problems 84 The computer does not startup o o 85 The computer stops responding o o 85 A program stops responding or crashes repeatedly 85 A program is designed for an earlier Microsoft Windows Operating system oaoa ee 85 A solid blue screen appears o o o e 85 Other software problems o o e 85 Memory Problems o 8
7. 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Dell QuickSet Help To view Dell QuickSet Help right click the Quickset icon in the Microsoft Windows taskbar For more information on Dell QuickSet see Dell QuickSet on page 129 Operating System CD NOTE The Operating System CD may be optional and may not ship with your computer The operating system is already installed on your computer To reinstall your operating system use the Operating System CD see Reinstalling Windows on page 104 After you reinstall your operating system use the Drivers and Utilities CD to ES reinstall drivers for the sot devices that came with your computer DELL Your operating system product key label is located on your computer NOTE The color of your CD varies based on the operating system you ordered ALREADY INSTALLED ON YOUR COMPUTER 14 Finding Information About Your Computer Front View About Your Computer 15 16 1 display latch 2 display 3 power button 4 device status lights 5 speakers 2 6 keyboard 7 touch pad 8 touch pad track stick buttons 9 track stick 10 keyboard status lights 11 volume control buttons 12 mute button 13 ambient light sensor DISPLAY LATCH Keeps the display closed DISPLAY For more information about your display see Us
8. Glossary 153 computer Because the data in memory is not permanent it is recommended that you frequently save your files while you are working on them and always save your files before you shut down the computer Your computer can contain several different forms of memory such as RAM ROM and video memory Frequently the word memory is used as a synonym for RAM memory address A specific location where data is temporarily stored in RAM memory mapping The process by which the computer assigns memory addresses to physical locations at start up Devices and software can then identify information that the processor can access memory module A small circuit board containing memory chips which connects to the system board MHz megahertz A measure of frequency that equals 1 million cycles per second The speeds for computer processors buses and interfaces are often measured in MHz Mini PCI A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs A Mini PCI card is a small external card that is functionally equivalent to a standard PCI expansion card Mini Card A small card designed for integrated peripherals such as communication NICs The Mini Card is functionally equivalent to a standard PCI expansion card modem A device that allows your computer to communicate with other computers over analog telephone lines Three types of modems includ
9. With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for Troubleshooting 79 80 the keyword spyware Error Messages Fill out the Diagnostics Checklist see Diagnostics Checklist on page 143 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared AUXILIARY DEVICE FAILURE The touch pad track stick or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program If the problem persists contact Dell see Contacting Dell on page 143 BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in
10. 1 Click Start gt Help and Support gt Use Tools to view your computer information and diagnose problems 2 Under Tools click My Computer Information gt Find information about the hardware installed on this computer On the My Computer Information Hardware screen you can view the type of Mobile Broadband card installed in your computer as well as other hardware components 54 Setting Up and Using Networks K NOTE The Mobile Broadband card is listed under Modems Connecting to a Mobile Broadband Network K NOTE These instructions only apply to Mobile Broadband ExpressCards or Mini Cards They do not apply to internal cards with wireless technology K NOTE Before you connect to the Internet you must activate Mobile Broadband service through your cellular service provider For instructions and for additional information about using the Dell Mobile Broadband Card Utility see the user s guide available through the Windows Help and Support Center To access the Help and Support Center click Start or Help and Support The user s guide is also available on the Dell Support website at support dell com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet 1 Click the Dell Mobile Broadband Card Utility icon La in the Windows taskbar to run the utility
11. A measurement of frequency that equals 1000 Hz L LAN local area network A computer network covering a small area A LAN usually is confined to a building or a few nearby buildings A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network WAN LCD liquid crystal display The technology used by portable computer and flat panel displays LED light emitting diode An electronic component that emits light to indicate the status of the computer local bus A data bus that provides a fast throughput for devices to the processor LPT line print terminal The designation for a parallel connection to a printer or other parallel device Mb megabit A measurement of memory chip capacity that equals 1024 Kb Mbps megabits per second One million bits per second This measurement is typically used for transmission speeds for networks and modems MB megabyte A measurement of data storage that equals 1 048 576 bytes 1 MB equals 1024 KB When used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sec megabytes per second One million bytes per second This measurement is typically used for data transfer ratings media bay A bay that supports devices such as optical drives a second battery or a Dell TravelLite module memory A temporary data storage area inside your
12. have it hand inspected Ensure that you have a charged battery available in case you are asked to turn on the computer Prior to entering the airplane verify that using a computer is permitted Some airlines forbid the use of electronic devices during flight All airlines forbid the use of electronic devices during takeoff and landing Traveling With Your Computer Reinstalling Software Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Micr
13. 2 Click Connect K NOTE The Connect button changes to the Disconnect button 3 Follow the instructions on the screen to manage the network connection with the utility Or 1 Click Start gt All Programs Dell Wireless 2 Click Dell Wireless Broadband and follow the instructions on the screen Enabling Disabling the Dell Mobile Broadband Network Card K NOTE If you are unable to connect to a Mobile Broadband network ensure that you have all the components for establishing a Mobile Broadband connection see What You Need to Establish a Mobile Broadband Network Connection on page 54 and then verify that your Mobile Broadband card is enabled by verifying the setting ofthe wireless switch You can turn your Mobile Broadband card on and off using the wireless switch on your computer You can turn your computer s wireless devices on and off with the wireless switch on the left side of the computer see Left Side View on page 19 If the switch is in the on position move the switch to the off position to disable the switch and the Mobile Broadband card If the switch is in the off position move the switch to the on position to enable the switch and the Dell Mobile Broadband card For information about the wireless switch positions see wireless switch on page 20 To monitor the status of your wireless device see Monitoring the Status of Wireless Network Connections Through Dell QuickSet on page 53 Setting Up and Us
14. 3 In the Display Settings window click the monitor 2 icon click the Extend the desktop onto this monitor check box and then click Apply 4 Click OK to close the Display Settings window To disable extended desktop mode 1 Inthe Display Settings window click the Settings tab 2 Click the monitor 2 icon uncheck the Extend the desktop onto this monitor option and then click Apply Using an External Monitor as Your Primary Display Swapping Primary and Secondary Displays To swap your primary and secondary display designations for example to use your external monitor as your primary display after docking perform the steps in the following section that corresponds to the operating system your computer is using Microsoft Windows XP 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Click the Settings tab Advanced Displays tab Windows Vista 1 Click the Windows Vista Start button ea and click Control Panel 2 Under Appearance and Personalization click Adjust screen resolution 3 In the Display Settings window click the monitor 2 icon click the This is my main monitor check box and then click Apply 4 Click OK to close the Display Settings window Using the Ambient Light Sensor The ambient light sensor is located on the front of the computer display
15. K NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD You can check the battery charge before you insert the battery into the computer see Checking the Battery Charge on page 30 You can also set power management options to alert you when the battery charge is low see Configuring Power Management Settings on page 33 A CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The lithium ion battery is designed to work with your Dell computer Do not use a battery from other computers with your computer Using a Battery A CAUTION Do not dispose of batteries with household waste When your battery no longer holds a charge call your local waste disposal or environmental agency for advice on disposing of a lithium ion battery See Battery Disposal in the Product Information Guide A CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 65 C 149 F Keep the battery away from children Handle damaged or leaking batteries with extreme care Damaged batteries may leak and cause personal injury or equipment damage Checking the Battery Charge The Dell QuickSet Battery Meter the Microsoft Windows Power Meter window and battery meter icon J or al the battery charge gaug
16. The sensor detects available environmental light and automatically increases or decreases the display backlighting to compensate for low light and high light environments You can enable or disable the ambient light sensor feature by pressing the lt Fn gt and left arrow key combination K NOTE Do not cover the ambient light sensor with any adhesive labels If covered up the sensor when enabled automatically sets the display brightness to the minimum level 46 Using the Display 1 ambient light sensor The ambient light sensor is disabled when your computer is shipped to you If you enable the sensor and then use any of the display brightness key combinations the sensor is disabled and the display brightness is increased or decreased accordingly Dell QuickSet allows you to enable or disable the ambient light sensor feature You can also adjust maximum and minimum brightness settings that are activated when you enable the ambient light sensor feature For more information about QuickSet right click the QuickSet icon in the taskbar and click Help K NOTE Rebooting the computer returns the ambient light sensor to the setting either enabled or disabled as it was before it was adjusted K NOTE The ambient light sensor adjusts the display backlighting on your portable computer only It does not control the brightness on any external monitors or projectors Using the Display 47 48 Using the Display Setting
17. lt u gt or lt d gt not case sensitive to move the highlighted device up or down Boot sequence changes take effect as soon as you save the changes and exit the system setup program 94 System Setup Program Performing a One Time Boot You can set a one time only boot sequence without entering the system setup program You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive 1 Shut down the computer through the Start menu 2 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Connect the computer to an electrical outlet Turn on the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again 5 When the boot device list appears highlight the device from which you want to boot and press lt Enter gt The computer boots to the selected device The next time you reboot the computer the previous boot order is restored Changing COM Ports Serial Port which is located in the Onboard Devices category allows you to map the serial port COM address or disable the serial port and its address which frees computer resources for another device to use System Setup Program 95 96 System Setup Program Traveling With Y
18. support representative instructs you to do so 1 Save and close any open files and exit any open programs Insert the Operating System CD Click Exit if the Install Windows message appears Restart the computer When the DELL logo appears press lt F 12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 104 Reinstalling Software K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 4 When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt 5 Press any key to select Boot from CD ROM 6 Follow the instructions on the screen to complete the installation Reinstalling Software 105 106 Reinstalling Software Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer on page 107 and Before Working Inside Your Computer on page 107 e You have read the safety information in your Dell Product Information Guide K Recommended Tools The procedures in this document may require the following tools e Small fl
19. 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To avoid damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are also safe to use on DVDs Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited FCC Notice U S Only FCC Class B This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules This device complies with Part 15 of the FCC Rules Operation is su
20. Affairs One Dell Way Round Rock TX 78682 USA 512 338 4400 148 Appendix Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer A AC alternating current The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet ACPI advanced configuration and power interface A power management specification that enables Microsoft Windows operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer AGP accelerated graphics port A dedicated graphics port that allows system memory to be used for video related tasks AGP delivers a smooth true color video image because of the faster interface between the video circuitry and the computer memory AHCI Advanced Host Controller Interface An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing NCQ and hot plug ALS ambient light sensor A feature that helps to control display brightness antivirus software A program designed to identify quarantine and or delete viruses from your computer ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a manage
21. Power Options Properties window See Configuring Power Management Settings on page 33 for information about accessing QuickSet or the Power Options Properties window Conserving Battery Power Perform the following actions to conserve battery power Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged e Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time see Power Management Modes on page 31 e Use the Power Management Wizard to select options to optimize your computer s power usage These options can also be set to change when you press the power button close the display or press lt Fn gt lt Esc gt K NOTE See Power Management Modes on page 31 for more information on conserving battery power Power Management Modes Standby Mode Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity a time out When the computer exits standby mode it returns to the same operating state it was in before entering standby mode NOTICE If your computer loses AC and battery power while in standby mode it may lose data To enter standby mode Using a Battery 31 e Click Start gt Shut Down Stand by or e Depending on how you set the power management options in the Power Options Properties
22. Properties 4 Click Drivers gt Roll Back Driver For Windows Vista 1 Click the Windows Vista Start button E and right click Computer 2 Click Properties gt Device Manager K K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Right click the device for which the new driver was installed and click Properties 4 Click Drivers gt Roll Back Driver If Device Driver Rollback does not resolve the problem use Using Microsoft Windows System Restore on page 103 to return your computer to the operating state that existed before you installed the new driver Using the Drivers and Utilities CD If using Device Driver Rollback or System Restore does not resolve the problem then reinstall the driver from the Drivers and Utilities CD 1 Save and close any open files and exit any open programs 2 Insert the Drivers and Utilities CD 100 Reinstalling Software In most cases the CD starts running automatically If it does not start Windows Explorer click your CD drive directory to display the CD contents and then double click the autorcd exe file The first time that you run the CD it might prompt you to install setup files Click OK and follow the instructions on the screen to continue From the Language drop down menu in the toolbar select your preferred language for the driver or utility if available
23. You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once clock speed The speed given in MHz that indicates how fast computer components that are connected to the system bus operate CMOS A type of electronic circuit Computers use a small amount of battery powered CMOS memory to hold date time and system setup options COA Certificate of Authenticity The Windows 150 Glossary alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system and hardware settings such as display settings controller A chip that controls the transfer of data between the processor and memory or between the processor and devices CRIMM continuity rambus in line memory module A special module that has no memory chips and is used to fill unused RIMM slots cursor The marker on a display or screen that shows where the next keyboard touch pad or mouse action will occur It often is a blinking solid line an underline character or a small arrow D DDR SDRAM double data rate SDRAM A type of SDRAM th
24. an essential file Remove and then reinstall the program 1 Click Start gt Control Panel gt Add or Remove Programs 2 Select the program you want to remove 3 Click Remove or Change Remove and follow the prompts on the screen 4 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See the Help and Support Center for instructions If a large number of sectors are defective back up the data if possible and then reformat the hard drive SEEK ERROR The operating system cannot find a specific track on the hard drive SHUTDOWN FAILURE A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 73 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program Then immediately exit the program If the message reappears contact Dell see Contacting Dell on page 143 TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery I
25. and change the appearance of images on the screen by adjusting display resolution As you increase resolution items appear smaller on the screen In contrast lower resolution causes text and images to appear larger and can benefit people with vision impairments To display a program at a specific resolution both the video card and the display must support the program and the necessary video drivers must be installed K NOTE Use only the Dell installed video drivers which are designed to offer the best performance with your Dell installed operating system If you choose a resolution or color palette that is higher than the display supports the settings adjust automatically to the closest supported values To set the display resolution and refresh rate for your display perform the steps in the following section that corresponds to the operating system your computer is using Microsoft Windows XP 1 Click Start gt Settings gt Control Panel Under Pick a category click Appearance and Themes Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Inthe Display Properties window click the Settings tab 5 Try different settings for Color quality and Screen resolution K NOTE As the resolution increases icons and text appear smaller on the screen Windows Vista 1 Click the Windows Vista Start button E Control Panel 2 Under Appearance and Personalization click Adjus
26. are muted you do not hear the CD or DVD playing Volume Control Window 1 Click the Start button point to All Programs or Programs gt Accessories gt Entertainment or Multimedia and then click Volume Control 2 Inthe Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Volume Control Buttons You can adjust the volume with the volume control buttons on your computer See volume control buttons on page 18 Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click Start gt Control Panel Display 2 Click Settings and click and drag the bar in Screen resolution to change the setting to 1024 by 768 pixels 3 Click the drop down menu under Color quality gt Medium 16 bit OK Using Multimedia Using the Display Adjusting Brightness When a Dell computer is running on battery power you can conserve power by setting the display brightness to the lowest comfortable setting by pressing lt Fn gt and the up or down arrow key on the keyboard K NOTE Brightness key combinations only affect the display on your portable computer not monitors or projectors that you attach to your portable computer or docking device I
27. connect to which connector see the documentation that came with your WWAN card b Connect the antenna cables to the WWAN card ensuring that you route the cables correctly Reinstall the keyboard and hinge cover FCM Flash Cache Module The FCM or Flash Cache Module is an internal flash drive that helps improve the performance of your computer Adding and Replacing Parts 123 Ns on EE NOTE This card is only compatible with the Microsoft Windows Vista operating system NOTE If you ordered a FCM card with your computer the card is already installed Follow the procedures in Before You Begin on page 107 Remove the hinge cover see Hinge Cover on page 112 Remove the keyboard see Keyboard on page 113 Ground yourself by touching one of the metal connectors on the back of the computer NOTE If you leave the area ground yourself again when you return to the computer Release the card by pushing the metal securing brackets away from the card until the card pops up slightly 1 FCM card 2 metal securing brackets 2 Lift the card out of its connector NOTICE This card works only in the WWAN card connector When installing this card do not install it in the WLAN card connector Doing so may cause damage to your computer Install the card by aligning it with the connectors at a 45 degree angle and pressing the card into the connector until it clicks Reinstall the keyboard and hinge cover Adding and Rep
28. device driver If the configuration program tells you to load the manufacturer s drivers use the floppy disk or CD that came with the card If you have an adapter such as the one shown below you can use 34 mm ExpressCards in the PC Card slot For information about using the PC Card slot see PC Card on page 60 Removing a Card or Blank A CAUTION Before you begin any of the procedures in this section follow the safety instructions in your Product Information Guide Using Cards 61 NOTICE Click the 5 icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Do not attempt to eject a card by pulling its cable if one is attached Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out 62 Using Cards Securing Your Computer K NOTE For information on how to secure your computer while traveling see Traveling With Your Computer on page 97 Security Cable Lock K NOTE Your computer does not ship with a security cable lock A security cable lock is a commercially available antitheft device To use the lock attach it to the security cable slot on your Dell computer For more information see the instructions included with the device NOTICE Before you buy an antitheft d
29. down the computer 2 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Close the display and turn the computer upside down Use a 1 Phillips screwdriver to remove the device security screw from the bottom of the computer 110 Adding and Replacing Parts 1 device security screw 2 device latch release Removing and Installing Media Bay Devices NOTICE To prevent damage to devices store them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them K NOTE If the device security screw is not installed you can remove and install devices while the computer is running and connected to a docking device docked 1 If present remove the device security screw from the bottom of the computer see Removing the Device Security Screw on page 110 2 If the computer is running double click the Safely Remove Hardware icon on the taskbar click the device you want to eject and click Stop Press the device latch release Pull the device out of the media bay Adding and Replacing Parts 111 5 Push the new device into the bay until it clicks 6 If you removed a device security screw in step 1 replace it Hinge Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information G
30. have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next 5 When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 On the old computer insert the Windows XP Operating System CD 2 On the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to do click Transfer files and settings 26 About Your Computer On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and click Next On the Select a transfer method screen click the transfer method you prefer u OO ol A On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer Running the Files and Settings Transfer Wizard Wi
31. instructions that are included with the product e Moisten a soft lint free cloth with either water or a display cleaner and wipe the display until it is clean NOTICE To prevent damage to the antiglare coating do not wipe the display with soap or alcohol e Moisten a soft lint free cloth with water and wipe the computer and keyboard Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest e To clean your monitor screen lightly dampen a soft clean cloth with water You can also use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and monitor plastics with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Touch Pad 1 Shut down your computer 2 Disconnect any attached devices from the computer and from their electrical outlets 3 Remove any installed batteries see Replacing the Battery on page 33 4 Moisten a soft lint free cloth with water and wipe it gently across the surface of the touch pad Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest Appendix 146 Mouse NOTICE Disconnect the mouse from the computer before cleaning the mouse If your screen cursor skips or moves abnormally clean the mouse Cleaning a Non Optic
32. measuring data transmission speed BTU British thermal unit A measurement of heat output bus A communication pathway between the components in your computer bus speed The speed given in MHz that indicates how fast a bus can transfer information Glossary 149 byte The basic data unit used by your computer A byte is usually equal to 8 bits C C Celsius A temperature measurement scale where 0 is the freezing point and 100 is the boiling point of water cache A special high speed storage mechanism which can be either a reserved section of main memory or an independent high speed storage device The cache enhances the efficiency of many processor operations L1 cache Primary cache stored inside the processor L2 cache Secondary cache which can either be external to the processor or incorporated into the processor architecture carnet An international customs document that facilitates temporary imports into foreign countries Also known as a merchandise passport CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can be written to a CD RW disc and then erased and written over rewritten CD RW drive A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs
33. on or off A CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable AIR VENTS The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating K NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire 24 About Your Computer Bottom View 6 5 4 3 1 battery bay latch release 2 battery 3 memory module cover 4 docking device connector 5 fan air vents 6 hard drive BATTERY BAY LATCH RELEASE Releases the battery See Replacing the Battery on page 33 for instructions BATTERY When a battery is installed you
34. page 143 Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 142 and then see the contact information for your region or go to support dell com Getting Help 139 DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only e Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pa
35. projector to the computer 2 Click Start gt Settings gt Control Panel 3 Under Pick a category click Appearance and Themes 4 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display In the Display Properties window click the Settings tab 5 K NOTE If you choose a resolution or color palette that is higher than the display supports the settings adjust automatically to the closest supported values For more information see your operating system documentation 6 Click the monitor 2 icon click the Extend my Windows desktop check box and then click Apply 7 Change Screen Area to the appropriate sizes for both displays and click Apply 8 If prompted to restart the computer click Apply the new color setting without restarting and click OK 9 If prompted click OK to resize your desktop 10 If prompted click Yes to keep the settings 11 Click OK to close the Display Properties window To disable dual independent display mode 1 Click the Settings tab in the Display Properties window 2 Click the monitor 2 icon uncheck the Extend my Windows desktop onto this monitor option and then click Apply If necessary press lt Fn gt lt F8 gt to bring the screen image back to the computer display Windows Vista 1 Click the Windows Vista Start button ea and click Control Panel 2 Under Appearance and Personalization click Adjust screen resolution Using the Display 45
36. setup key functions are listed across the bottom of the screen Commonly Used Settings Certain settings require that you reboot the computer for new settings to take effect Changing the Boot Sequence The boot sequence tells the computer where to look to find the software needed to start the operating system You can control the boot sequence and enable disable devices using the Boot Sequence page which is located in the System category K NOTE To change the boot sequence on a one time only basis see Performing a One Time Boot on page 95 The Boot Sequence page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following e Diskette Drive e Modular bay HDD Internal HDD e CD DVD CD RW drive During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the device or change its order in the list e To enable or disable a device highlight the item and press the space bar Enabled items appear as white and display a small triangle to the left disabled items appear blue or dimmed without a triangle e To reorder a device in the list highlight the device and then press
37. simply restart reboot your computer To exit hibernate mode press the power button The computer may take a short time to exit hibernate mode You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad or track stick For more information on hibernate mode see the documentation that came with your operating system 32 Using a Battery Configuring Power Management Settings You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer e To access the QuickSet Power Management Wizard double click the QuickSet icon in the Microsoft Windows taskbar For more information about QuickSet click the Help button in the Power Management Wizard To access the Power Options Properties window click the Start button Control Panel gt Performance and Maintenance Power Options For information on any field in the Power Options Properties window click the question mark icon on the title bar and then click on the area where you need information Charging the Battery K NOTE With Dell ExpressCharge when the computer is turned off the AC adapter charges a completely discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours Charge time is longer with the computer turned on You can leave the battery in the computer for as long as you like The battery s internal circuitry prevents
38. speak to a sales specialist see the contact numbers for your region see Contacting Dell on page 143 Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact numbers for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics 4 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Getting Help 141 142 Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked
39. the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 143 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer see Dell Support Utility on page 76 DATA ERROR The hard drive cannot read the data see Dell Support Utility on page 76 DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see Memory on page 115 Disk C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics see Dell Diagnostics on page 73 DRIVE NOT READY The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay see Hard Drive on page 108 ERROR READING PCMCIA CARD The computer cannot identify the PC Card Reinsert the card or try another PC Card see Using Cards on page 59 EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell see Contacting Dell on page 143 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is too full Tr
40. to the WLAN card ensuring that you route the cables correctly Reinstall the keyboard and hinge cover Adding and Replacing Parts 121 Mobile Broadband or Wireless Wide Area Network WWAN Cards 1 Follow the procedures in Before You Begin on page 107 2 Remove the hinge cover see Hinge Cover on page 112 3 Remove the keyboard see Keyboard on page 113 4 Ground yourself by touching one of the metal connectors on the back of the computer K NOTE If you leave the area ground yourself again when you return to the computer 5 Ifa card is not already installed go to step 6 If you are replacing a card remove the existing card a Disconnect the antenna cables from the card 1 antenna cables b Release the card by pushing the metal securing brackets away from the card until the card pops up slightly 122 Adding and Replacing Parts 1 WWAN card 2 metal securing brackets 2 c Lift the card out of its connector NOTICE The card connectors are keyed to ensure correct insertion If you feel resistance reinstall the card to realign it in the connector Install the card NOTICE To avoid damaging the WWAN card never place cables on top of or under the card a Align the card with the connector at a 45 degree angle and press the card into the connector until it clicks NOTE Most antenna connectors have color coded markings that correspond to the color of the cable For more specific information about which cable to
41. window or the QuickSet Power Management Wizard use one of the following methods Press the power button Close the display Press lt Fn gt lt Esc gt To exit standby mode press the power button or open the display depending on how you set the power management options You cannot make the computer exit standby mode by pressing a key or touching the touch pad or track stick Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits hibernate mode it returns to the same operating state it was in before entering hibernate mode NOTICE You cannot remove devices or undock your computer while your computer is in hibernate mode Your computer enters hibernate mode if the battery charge level becomes critically low To manually enter hibernate mode e Click Start gt Lurn off computer press and hold lt Shift gt and then click Hibernate or e Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard use one of the following methods to enter hibernate mode Press the power button Close the display Press lt Fn gt lt Esc gt K NOTE Some PC Cards or ExpressCards may not operate correctly after the computer exits hibernate mode Remove and reinsert the card see Installing a PC Card or ExpressCard on page 59 or
42. 5 50 50 65 65 50 50 0 2588 15 4 inch display 0 1971 15 4 inch display 0 1725 15 4 inch display 5 0 W maximum 5 5 W maximum 6 0 W maximum Display continued Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys Key travel Key spacing Layout 87 U S and Canada 88 Europe 91 Japan 2 7mm 0 3 mm 0 11 inch 0 016 inch 19 05 mm 0 3 mm 0 75 inch 0 012 inch OWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 64 88 mm 2 55 inch sensor active area Height 48 88 mm 1 92 inch rectangle Track Stick X Y position resolution graphics table mode 250 count sec 100 gf Size protrudes 0 5 mm higher than surrounding keycaps Battery Type 9 cell lithium ion battery 85 WHr 6 cell lithium ion battery 56 WHr Dimensions Depth Height Width Weight 9 cell lithium ion battery 6 cell lithium ion battery 77 2 mm 3 08 inches 20 0 mm 0 80 inch 187 03 mm 7 48 inches 0 485 kg 1 07 Ib typical 0 355 kg 0 783 Ib typical Specifications 135 Battery continued Voltage Operating time Life span approximate Temperature range 11 1 VDC varies depending on operating conditions and can be significantly reduced under certain power intensive conditions see Battery Performance on page 29 for more information 500
43. 6 Network Problems o e 86 Concrete nite 4 dee Oat ia 86 PC Card or ExpressCard Problems 87 Power Problems 02 hts Wee eae ae Rok aye hn Sa eae 87 Ensuring Sufficient Power for YourComputer 88 Docking Power Considerations 0 0000 eae 88 Printer Problems 3 esau e Rk ye ah La eed 89 ScannerProblems 00000 ee eee eee eens 89 Sound and Speaker Problems 90 No sound from integrated speakers o 90 No sound from external Speakers o o 90 No sound from headphones o o co o 90 Contents 7 11 12 13 Touch Pad or Mouse Problems Video and Display Problems o Ifthe display is blank o o o ee If the display is difficult to read o If only part of the display is readable System Setup Program Overview coloco cer a A A aA Viewing the System Setup Screens System Setup Screens o o o e Commonly Used Settings Changing the Boot Sequence o o Changing COM POTIS o o e ees Traveling With Your Computer Identifying Your Computer Packing the Computer o Travel Tips t
44. A welcome screen appears Click Next The CD automatically scans your hardware to detect drivers and utilities used by your computer After the CD completes the hardware scan you can also detect other drivers and utilities Under Search Criteria select the appropriate categories from the System Model Operating System and Topic drop down menus A link or links appear s for the specific drivers and utilities used by your computer Click the link of a specific driver or utility to display information about the driver or utility that you want to install Click the Install button if present to begin installing the driver or utility At the welcome screen follow the screen prompts to complete the installation If no Install button is present automatic installation is not an option For installation instructions either see the appropriate instructions in the following subsections or click Extract follow the extracting instructions and then read the readme file If instructed to navigate to the driver files click the CD directory on the driver information window to display the files associated with that driver Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section For Windows XP 1 2 3 4 5 6 7 Click Start and right click My Computer Click PropertiesHardware Device Manager Double click the type of device for which you are installing the driver for exa
45. As an ENERGY STAR partner Dell Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model PP04X September 2009 P N UY691 Rev A04 Contents Finding Information About Your Computer Front View 2 00255 ci a a ae LeftSideView 2 0 ia a a E E p ee Right Side View o eee Back Views 20 3 3 5 2488 a A a Bottom Vi Wo A A a Transferring Information to a New Computer Running the Files and Settings Transfer Wizard With the Operating SystemCD 0 o Running the Files and Settings Transfer Wizard Without the Operating System CD Windows Vista Using a Battery Battery Performance o a Checking the Battery Charge Dell QuickSet Battery Meter o o Microsoft Windows Power Meter 00 Charge Gauges voii wk ai ede Be Pea a RA E a Low Battery Warning o ee et Conserving Battery Power 000000 eeue Power Management Modes 0 000 eee Standby Mode o o e Hibernate Mode o o e Configur
46. Dell Latitude D830 User s Guide Model PP04X Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see Glossary on page 149 P yms J pag If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2007 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Latitude ExpressCharge TravelLite Strike Zone Wi Fi Catcher and Dell OpenManage are trademarks of Dell Inc Intel Core and Celeron are registered trademarks of Intel Corporation Microsoft Outlook Windows Vista and Windows are either registered trademarks or trademarks of Microsoft Corporation Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license EMC is a registered trademark of EMC Corporation ENERGY STAR is a registered trademark of the U S Environmental Protection Agency
47. ELEPHONE LINE CONNECTION CHECK THE TELEPHONE CONNECTOR CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL CONNECTOR USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the connector on the modem The connector has either a green label or a connector shaped icon next to it e Ensure that you insert the telephone line connector into the modem until it clicks e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e Ifyou have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter bypass the devices and connect the modem directly to the telephone wall connector If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click Start All Programs Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on certain computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click Start gt Control Panel gt Printers and Other Hardware gt Phone and Modem Options gt Modems 2 Click the COM port for your modem Properties gt Diagnostics gt Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider
48. ION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide No sound from integrated speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion REINSTALL THE SOUND AUDIO DRIVER See Reinstalling Drivers and Utilities on page 100 No sound from external speakers ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE AUDIO DRIVER Sce Reinstalling Drivers and Utilities on page 100 RUN THE DE
49. LL DIAGNOSTICS See Dell Diagnostics on page 73 K NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Click Start Control Panel Printers and Other Hardware Mouse 2 Try adjusting the settings 90 Troubleshooting CHECK THE MOUSE CABLE Shut down the computer Disconnect the mouse cable check it for damage and firmly reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Shut down the computer 2 Disconnect the mouse 3 Turn on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an icon and open it If the touch pad operates correctly the mouse may be defective CHECK THE SYSTEM SETUP PROGRAM SETTINGS Verify that the system setup program lists the correct device for the pointing device option The c
50. MPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ADJUST THE POWER PROPERTIES Search for the keyword standby in the Windows Help and Support Center Click Start or ca Help and Support SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press lt Fn gt lt F8 gt to switch the video image to the display Troubleshooting 91 If the display is difficult to read ADJUST THE BRIGHTNESS Press lt Fn gt and the up or down arrow key MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click Start gt Control Panel gt Appearance and Themes 2 Click the area you want to change or click the Display icon 3 Try different settings for Color quality and Screen resolution RUN THE VIDEO DIAGNOSTICS TESTS If no error message appears and you still have a display problem but the display is not completely blank run the Video device group in the Dell Diagnostics see Dell Diagnostic
51. The number of rotations that occur per minute Hard drive speed is often measured in rpm RTC real time clock Battery powered clock on the Glossary 155 system board that keeps the date and time after you shut down the computer RTCRST real time clock reset A jumper on the system board of some computers that can often be used for troubleshooting problems S SAS serial attached SCSI A faster serial version of the SCSI interface as opposed to the original SCSI parallel architecture SATA serial ATA A faster serial version of the ATA IDE interface ScanDisk A Microsoft utility that checks files folders and the hard disk s surface for errors ScanDisk often runs when you restart the computer after it has stopped responding SCSI small computer system interface A high speed interface used to connect devices to a computer such as hard drives CD drives printers and scanners The SCSI can connect many devices using a single controller Each device is accessed by an individual identification number on the SCSI controller bus SDRAM synchronous dynamic random access memory A type of DRAM that is synchronized with the optimal clock speed of the processor serial connector An I O port often used to connect devices such as a handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer wh
52. Up and Using Networks Connecting a Network or Broadband Modem Cable Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it 1 Connect the network cable to the network adapter connector on the back of your computer K NOTE Insert the cable connector until it clicks into place and then gently pull the cable to ensure that it is securely attached 2 Connect the other end of the network cable to a network connection device or a network wall connector K NOTE Do not use a network cable with a telephone wall connector Setting Up a Network in Microsoft Windows XP 1 Click Start gt All Programs Accessories gt Communications gt Network Setup Wizard gt Next gt Checklist for creating a network NOTE Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 SP2 2 Complete the checklist 3 Return to the Network Setup Wizard and follow the instructions in the wizard Setting Up and Using Networks 49 Setting Up a Network in Microsoft Windows Vista 1 Click the Windows Vista Start button Connect To Set up a connection or network 2 Select an option under Choose a connection option 3 Click Next and then follow the instructions in the wizard Wireless Local Area Network WLAN A WLAN is a series of interconnected computers that communicate
53. Y DELL Contact the PC Card manufacturer Power Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 143 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connect the computer to an electrical outlet 3 Turn on the computer K NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer CHECK THE BATTERY STATUS LIGHT If the battery status light flashes orange or is a steady orange the battery charge is low or depleted Connect the computer to an electrical outlet Troubleshooting 87 If the battery status light flashes green and orange the battery is too hot to charge Shut down the computer disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the battery sta
54. about the wireless configuration utility installed on your computer see your wireless network documentation in the Windows Help and Support Center Click the Start button or the Windows Vista Start button T Help and Support Completing the Connection to the WLAN When you turn on your computer and a network for which your computer is not configured is detected in the area a pop up appears near the network icon in the notification area in the lower right corner of the Windows desktop Follow the instructions provided in any utility prompts that appear on your screen Once you have configured your computer for the wireless network that you selected another pop up notifies you that your computer is connected to that network Thereafter whenever you log on to your computer within the range of the wireless network that you selected the same pop up notifies you of the wireless network connection K NOTE If you select a secure network you must enter a WEP or WPA key when prompted Network security settings are unique to your network Dell cannot provide this information K NOTE Your computer can take up to 1 minute to connect to the network Monitoring the Status of Wireless Network Connections Through Dell QuickSet The wireless activity indicator provides you with an easy way to monitor the status of your computer s wireless devices To turn the wireless activity indicator on or off click the QuickSet icon in the taskbar and se
55. afety instructions in your Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 107 2 Remove the memory module cover see Memory on page 115 126 Adding and Replacing Parts 0 N OOA y 1 plastic sleeve 2 coin cell battery 3 battery cable connector Remove the battery cable connector from the connector on the system board Being careful not to break the plastic slightly raise the corner of the plastic sleeve above the battery While holding the plastic sleeve grasp the battery and pull it out of the battery compartment Install the new coin cell battery into the plastic sleeve Connect the cable connector to the system board Reinstall the keyboard and hinge cover Adding and Replacing Parts 127 128 Adding and Replacing Parts Dell QuickSet Dell QuickSet provides you with easy access to configure or view the following types of settings e Network connectivity e Power management e Display e System information TM Depending on what you want to do in Dell QuickSet you can start it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Wind
56. al Mouse 1 Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution 2 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball 3 Wipe the ball with a clean lint free cloth 4 Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint 5 If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 6 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 7 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Cleaning an Optical Mouse Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppies to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air product Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs
57. are a Restart the computer and press lt F2 gt during the Power On Self Test to enter the system setup program b Select Security gt IT PM Security and press lt Enter gt c Under TPM Security select On d Press lt Esc gt to exit the setup program e If prompted click Save Exit 2 Activate the TPM setup program a Restart the computer and press lt F2 gt during the Power On Self Test to enter the system setup program b Select SecurityT PM Activation and press lt Enter gt c Under TPM Activation select Activate and press lt Enter gt K NOTE You only need to activate TPM once Securing Your Computer 67 68 d Once the process is complete the computer either restarts automatically or prompts you to restart your computer Security Management Software The security management software is designed to utilize four different features to help you secure your computer e Log in management e Pre boot authentication using a fingerprint reader smart card or password Encryption e Private information management For information about how to use the software and the different security features see the Getting Started Guide for the software Click Start gt All Programs Wave Systems Corp gt Getting Started Guide Computer Tracking Software Computer tracking software may enable you to locate your computer if it is lost or stolen The software is optional and may be purchased when you order your Dell com
58. at blade screwdriver e Phillips screwdriver e Small plastic scribe e Flash BIOS update program see the Dell Support website at support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs and click Start gt Shut Down b Select Shut down gt 0K The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system turn them off now by pressing and holding the power button for 4 seconds Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety Adding and Replacing Parts 107 108 A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins A CAUTION Many repairs may only be done by a certified service technician You should only perform
59. at doubles the data burst cycle improving system performance DDR2 SDRAM double data rate 2 SDRAM A type of DDR SDRAM that uses a 4 bit prefetch and other architectural changes to boost memory speed to over 400 MHz device Hardware such as a disk drive printer or keyboard that is installed in or connected to your computer device driver See driver DIMM dual in line memory module A circuit board with memory chips that connects to a memory module on the system board DIN connector A round six pin connector that conforms to DIN Deutsche Industrie Norm standards it is typically used to connect PS 2 keyboard or mouse cable connectors disk striping A technique for spreading data over multiple disk drives Disk striping can speed up operations that retrieve data from disk storage Computers that use disk striping generally allow the user to select the data unit size or stripe width DMA direct memory access A channel that allows certain types of data transfer between RAM and a device to bypass the processor docking device See APR DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop network enterprise and Internet environments domain A group of computers programs and devices on a network that are administered as a unit with common rules and procedures for use by a speci
60. at is running e Ensure that the disk or disc is inserted properly Hard drive problems ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on RUN CHECK Disk For Windows XP 1 Click Start gt My Computer 2 Right click Local Disk C 3 Click Properties gt Tools gt Check Now 4 Click Scan for and attempt recovery of bad sectors gt Start For Windows Vista 1 Click the Windows Vista Start button gt Computer 2 Right click Local Disk C 3 Click Properties gt Tools gt Check Now Troubleshooting K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 4 Click Scan for and attempt recovery of bad sectors gt Start E Mail Modem and Internet Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Connect the modem to an analog telephone connector only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools Options Security 2 Click Do not allow attachments to remove the checkmark CHECK THE T
61. attery power alone Ensure that the AC adapter is connected to your computer when the computer is docked to the Dell D Dock Docking While the Computer Is Running If a computer is connected to the Dell D Dock or Dell D Port while the computer is running presence of the docking device is ignored until the AC adapter is connected to the computer AC Power Loss While the Computer Is Docked If a computer loses AC power while docked to the Dell D Dock or Dell D Port the computer immediately goes into low performance mode 88 Troubleshooting Printer Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 143 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click Start gt Control Panel gt Printers and Other Hardware gt View installed printers or fax printers 2 If the printer is listed right cl
62. bject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation NOTICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the system with respect to the receiver e Move the system away from the receiver e Plug the system into a different outlet so that the system and the receiver are on different branch circuits If necessary consult a representative of Dell Inc or an experienced radio television technician for additional suggestions The following information is provided on the device or devices covered in this document in compliance with the FCC regulations Product name Dell Latitude D830 Model number PP04X Appendix 147 Company name Dell Inc Worldwide Regulatory Compliance amp Environmental
63. can use the computer without connecting the computer to an electrical outlet see Using a Battery on page 29 MEMORY MODULE COVER Covers the compartment that contains the second memory module see Memory on page 115 DOCKING DEVICE CONNECTOR Lets you attach your computer to the Media Base or other docking device See the Dell documentation that came with your docking device for more information FAN AIR VENTS The computer uses an internal fan to create airflow through the fan air vents which prevents the computer from overheating K NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire HARD DRIVE Stores software and data About Your Computer 25 Transferring Information to a New Computer The Microsoft Windows operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer data such as E mail messages e Toolbar settings e Window sizes e Internet bookmarks You can transfer the data to the new computer over a network or serial connection or you can store it on a removable media s
64. caps by visiting the Dell website at www dell com 1 Pull the cap off the track stick Using the Keyboard 2 Align the new cap over the square track stick post and gently press the cap down onto the post NOTICE The track stick can damage the display if it is not properly seated on the post 3 Test the track stick to ensure that the cap is seated properly Using the Keyboard 39 40 Using the Keyboard Using Multimedia Playing CDs or DVDs NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer while playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Pull out the tray 3 Place the disc label side up in the center of the tray and snap the disc onto the spindle K NOTE If you use a module that shipped with another computer you need to install the drivers and software necessary to play DVDs or write data For more information see the Drivers and Utilities CD the Drivers and Utilities CD is optional and may not be available for your computer or in certain countries Using Multimedia 41 42 4 Push the tray back into the drive To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer K NOTE Ensure that you follow all copyright laws when you create CDs Adjusting the Volume K NOTE When the speakers
65. ce on the hard drive and then turns off the computer When you restart the computer the memory information that was saved to the hard drive is automatically restored HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to the Internet Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously Hz hertz A unit of frequency measurement that equals 1 cycle per second Computers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz IC integrated circuit A semiconductor wafer or chip on which thousands or millions of tiny electronic components are fabricated for use in computer audio and video equipment IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive IEEE 1394 Institute of Electrical and Electronics Engineers Inc A high performance serial bus used to connect IEEE 1394 compatible devices such as digital cameras and DVD players to the computer infrared sensor A port that allows you to transfer data between the computer and infrared compatible devices without using a cable connection integrated Usually refers to co
66. cific countries only sales_canada dell com Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password 140 Getting Help AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers When you call Auto Tech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 143 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call for your region see Contacting Dell on page 143 Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 143 Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to
67. computer Se E VO MNT D Enter the Express Service senice 1a paapaa rart SERIES coos Code to direct your call when contacting Dell technical support What Are You Looking For Solutions Troubleshooting hints and tips articles from technicians and online courses frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract online discussions with technical support Dell Technical Update Service Proactive e mail notification of software and hardware updates for your computer Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Notebook System Software NSS If you reinstall the operating system for your computer you should also reinstall the NSS utility NSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate
68. ctions in the Product Information Guide General CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the 86 Troubleshooting network connector on the back of the computer and the network connector CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR No light indicates that no network communication exists Replace the network cable PLUG THE A C POWER ADAPTER INTO THE COMPUTER If batter power only the QuickSet utility can disable the onboard network card to save battery life For more information on the QuickSet utility see Dell QuickSet on page 129 CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the tnetwork is functioning For more information on the different types of networks see Setting Up and Using Networks on page 49 PC Card or ExpressCard Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE CARD Ensure that the card is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double click the Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED CARD Contact Dell see Contacting Dell on page 143 IF YOU HAVE PROBLEMS WITH A CARD NOT PROVIDED B
69. ctrical outlet the light operates as follows Solid green The battery is charging Flashing green The battery is almost fully charged Off The battery is adequately charged or external power is not available to charge the battery If the computer is running on a battery the light operates as follows Off The battery is adequately charged or the computer is turned off Flashing orange The battery charge is low Solid orange The battery charge is critically low SPEAKER To adjust the volume of the integrated speaker press the volume control buttons or mute button KEYBOARD The keyboard includes a numeric keypad as well as the Windows logo key For information on supported keyboard shortcuts see Numeric Keypad on page 35 TOUCH PAD Provides the functionality of a mouse See Touch Pad on page 37 for more information TOUCH PAD TRACK STICK BUTTONS Provide the functionality of a mouse See Touch Pad on page 37 for more information TRACK STICK Provides the functionality of a mouse see Customizing the Touch Pad and Track Stick on page 38 FINGERPRINT READER OPTIONAL Helps to keep your Dell computer secure When you slide your finger over the reader it uses your unique fingerprint to authenticate your user identity For information on how to activate and use the security management software that controls the fingerprint reader see Securing Your Computer on page 63 Abo
70. discharge charge cycles Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F AC Adapter Input voltage Input current maximum Input frequency Output current Output power Rated output voltage Dimensions Height Width Depth Weight with cables Temperature range 100 240 VAC 15 Aor2 0A 50 60 Hz 4 62 A 90 W 19 5 VDC 27 94 mm 1 1 inches 58 42 mm 2 3 inches 133 85 mm 5 25 inches 0 4 kg 0 9 Ib Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 35 3 mm 1 4 inches Width 361 mm 14 2 inches Depth 262 6 mm 10 3 inches Weight approximately 6 1 Ib depending on Specifications configuration Environmental Temperature range Operating Storage Relative humidity maximum Operating Storage Maximum vibration using a random vibration spectrum that simulates user environment Operating Storage Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating Storage Altitude maximum Operating Storage Airborne contaminant level 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 10 to 90 noncondensing 5 to 95 noncondensing 0 66 GRMS 1 30 GRMS 122G 163 G 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft G2 or lower as defined by ISA S71 04 1985 Specifications 137 138 Specifications Ge
71. e Using the Hardware Troubleshooter Tool in Microsoft Windows XP and Windows Vista Operating Systems on page 102 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 73 Troubleshooting 77 78 CD and DVD drive problems K NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc Sce Standby Mode on page 31 or search for the keyword standby in the Windows Help and Support Center for information on power management modes CHANGE THE WRITE SPEED TO A SLOWER RATE See the help files for your CD or DVD creation software If you cannot eject the CD CD RW DVD or DVD RW drive tray 1 Ensure that the computer is turned off 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops If you hear an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program th
72. e external PC Card and internal You typically use your modem to connect to the Internet and exchange e mail module bay See media bay MP megapixel A measure of image resolution used for digital cameras ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms 154 Glossary network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC See network adapter notification area The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions such as the clock volume control and print status Also referred to as system tray ns nanosecond A measure of time that equals one billionth of a second NVRAM nonvolatile random access memory A type of memory that stores data when the computer is turned off or loses its external power source NVRAM is used for maintaining computer configuration information such as date time and other system setup options that you can set 0 optical drive A drive that uses optical technology to read or write data from CDs DVDs or DVD RWs Example of optical drives include CD drives DVD drives CD RW drives and CD RW DVD combo dr
73. e them MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules see Memory on page 115 and if necessary replace Troubleshooting 81 82 them MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules see Memory on page 115 and if necessary replace them NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell see Contacting Dell on page 143 No TIMER TICK INTERRUPT A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 73 NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Reinstall the hard drive see Hard Drive on page 108 If the problem persists contact Dell see Contacting Dell on page 143 OPTIONAL ROM BAD CHECKSUM The optional ROM apparently failed Contact Dell see Contacting Dell on page 143 A required DLL file was not found The program that you are trying to open is missing
74. e and health gauge and the low battery warning provide information on the battery charge Dell QuickSet Battery Meter If Dell QuickSet is installed press lt Fn gt lt F3 gt to display the QuickSet Battery Meter The Battery Meter displays status battery health charge level and charge completion time for the battery in your computer For more information about QuickSet click the QuickSet icon in the Microsoft Windows taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the battery meter icon y or al on the taskbar If the computer is connected to an electrical outlet a Le icon appears Charge Gauge By either pressing once or pressing and holding the status button on the charge gauge on the battery you can check Battery charge check by pressing and releasing the status button e Battery health check by pressing and holding the status button The battery operating time is largely determined by the number of times it is charged After hundreds of charge and discharge cycles batteries lose some charge capacity or battery health That is a battery can show a status of charged but maintain a reduced charge capacity health Check the Battery Charge To check the battery charge press and release the status button on the battery charge gauge to illuminate the charge level lights Each light represe
75. e or customize the tests to be run Symptom Tree This option allows you to select tests based on a symptom of the problem you are having This option lists the most common symptoms 3 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and contact Dell see Contacting Dell on page 143 K NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 4 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Troubleshooting 75 Tab Function continued Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to you
76. e router manufacturer 4 Shut down your computer and any other wireless enabled computers in the vicinity through the Start or E menu 5 Disconnect your broadband modem power cable from the electrical outlet 6 Disconnect the network cable from the computer and the modem 7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router K NOTE Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the network setup 8 Insert a network cable into the network RJ 45 connector on the unpowered broadband modem 9 Connect the other end of the network cable into the Internet network RJ 45 connector on the unpowered wireless router 10 Ensure that no network or USB cables other than the network cable connecting the modem and the wireless router are connected to the broadband modem K NOTE Restart your wireless equipment in the order described below to prevent a potential connection failure 11 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to stabilize After 2 minutes proceed to step 12 12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize After 2 minutes proceed to the step 13 Setting Up and Using Networks 51 52 13 Start your computer and wait until the boot process completes 14 See the documentation that came with your wirele
77. e to the memory module connector do not use tools to spread the memory module securing clips 3 If you are replacing a memory module remove the existing module Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector Adding and Replacing Parts 117 1 memory module 2 securing clips 2 NOTICE If you need to install memory modules in two connectors install a memory module in the connector labeled DIMM A before you install a module in the connector labeled DIMM B Insert memory modules at a 45 degree angle to avoid damaging the connector K NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure 4 Ground yourself and install the new memory module a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 5 Replace the memory module cover and tighten the screw NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 6 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 7 Turn on
78. ea of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped whether the computer is on or off surge protectors Prevent voltage spikes such as those that may occur during an electrical storm from entering the computer through the electrical outlet Surge protectors do not protect against lightning strikes or against brownouts which occur when the voltage drops more than 20 percent below the normal AC line voltage level Network connections cannot be protected by surge protectors Always disconnect the network cable from the network connector during electrical storms SVGA super video graphics array A video standard for video cards and controllers Typical SVGA resolutions are 800 x 600 and 1024 x 768 The number of colors and resolution that a program displays depends on the capabilities of the monitor the video controller and its drivers and the amount of video memory installed in the computer S video TV out A connector used to attach a TV or digital audio device to the computer SXGA super extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 1024 SXGA super extended graphics array plus A video standard for video cards and controllers that supports resolutions up to 1400 x 1050 system board The main circuit board in your computer Also kn
79. eadme files provide installation information and describe new product enhancements or corrections that have not yet been documented read only Data and or files you can view but cannot edit or delete A file can have read only status if e It resides on a physically write protected floppy disk CD or DVD e It is located on a network in a directory and the system administrator has assigned rights only to specific individuals refresh rate The frequency measured in Hz at which your screen s horizontal lines are recharged sometimes also referred to as its vertical frequency The higher the refresh rate the less video flicker can be seen by the human eye resolution The sharpness and clarity of an image produced by a printer or displayed on a monitor The higher the resolution the sharper the image RFI radio frequency interference Interference that is generated at typical radio frequencies in the range of 10 kHz to 100 000 MHz Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations such as infrared and light ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer ROM unlike RAM retains its contents after you shut down your computer Some programs essential to the operation of your computer reside in ROM RPM revolutions per minute
80. edures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer The computer has two memory slots DIMM A and DIMM B DIMM A is located on top of the computer under the keyboard and DIMM B is located on the bottom of the computer under the memory module cover DIMM A holds the basic memory module as configured from the factory If you did not order additional memory DIMM B is empty Generally if you add memory you use DIMM B If you are upgrading memory you may need to install memory in DIMM A and DIMM B depending on the extent of the upgrade To install a memory module in the DIMM A connector 1 Follow the procedures in Before You Begin on page 107 2 Remove the hinge cover see Hinge Cover on page 112 3 Remove the keyboard see Keyboard on page 113 4 Ground yourself by touching one of the metal connectors on the back of the computer NOTICE If you leave the area ground yourself again when you return to the computer 5 If you are replacing a memory module remove the existing module NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the con
81. els up and down Plug and Play The ability of the computer to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and Play compliant POST power on self test Diagnostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up processor A computer chip that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing unit PS 2 personal system 2 A type of connector for attaching a PS 2 compatible keyboard mouse or keypad PXE pre boot execution environment A WfM Wired for Management standard that allows networked computers that do not have an operating system to be configured and started remotely RAID redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random access memory The primary temporary storage area for program instructions and data Any information stored in RAM is lost when you shut down your computer readme file A text file included with a software package or hardware product Typically r
82. en you access Dell Support at support dell com or when you call Dell for customer service or technical support setup program A program that is used to install and configure hardware and software The setup exe or install exe program comes with most Windows software packages Setup program differs from system setup shortcut An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and double click the icon you can open its corresponding folder or file without having to find it first Shortcut icons 156 Glossary do not change the location of files If you delete a shortcut the original file is not affected Also you can rename a shortcut icon SIM Subscriber Identity Module A SIM card contains a microchip that encrypts voice and data transmissions SIM cards can be used in phones or portable computers smart card A card that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user on computers equipped for smart cards S PDIF Sony Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format which could degrade the quality of the file standby mode A power management mode that shuts down all unnecessary computer operations to save energy Strike Zone Reinforced ar
83. er For optimal computer performance and to help preserve BIOS settings operate your Dell portable computer with the main battery installed at all times One battery is supplied as standard equipment in the battery bay K NOTE Because the battery may not be fully charged use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer For best results operate the computer with the AC adapter until the battery is fully charged To view battery charge status access the Control Panel Power Options and then click the Power Meter tab K NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer Battery operating time varies depending on operating conditions You can install an optional second battery in the media bay to significantly increase operating time Operating time is significantly reduced when you perform operations including but not limited to the following e Using optical drives e Using wireless communications devices PC Cards ExpressCards media memory cards or USB devices e Using high brightness display settings 3D screen savers or other power intensive programs such as 3D games Running the computer in maximum performance mode see Configuring Power Management Settings on page 33
84. er on page 112 Remove the three screws at the top of the keyboard 2 3 NOTICE The keycaps on the keyboard are fragile easily dislodged and time consuming to replace Be careful when removing and handling the keyboard 4 Rotate the keyboard forward and lay it on the palm rest to allow access to the keyboard connector on the system board Adding and Replacing Parts 113 5 Pull up on the pull tab to disconnect the keyboard cable connector from the keyboard connector on the system board 1 keyboard 2 keyboard screws 3 cable connector 4 keyboard connector NOTICE To avoid scratching the palm rest when replacing the keyboard hook the tabs along the front edge of the keyboard into the palm rest and then secure the keyboard in place To replace the keyboard 1 Connect the keyboard connector to the system board 2 Place the tabs along the front edge of the keyboard into the palm rest and lay the keyboard down on the palmrest Replace the three screws at the top of the keyboard Replace the hinge cover 114 Adding and Replacing Parts Memory You can increase your computer memory by installing memory modules on the system board See Specifications on page 131 for information on the memory supported by your computer Install only memory modules that are intended for your computer K NOTE Memory modules purchased from Dell are covered under your computer warranty A CAUTION Before you begin any of the proc
85. er supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level A UPS keeps a computer running for a limited amount of time when there is no electrical power UPS systems typically provide surge suppression and may also provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket on your computer or in to a multi port hub that plugs in to your computer USB devices can be connected and disconnected while the computer is turned on and they can also be daisy chained together UTP unshielded twisted pair Describes a type of cable used in most telephone networks and some computer networks Pairs of unshielded wires are twisted to protect against electromagnetic interference rather than relying on a metal sheath around each pair of wires to protect against interference UXGA ultra extended graphics array A video standard for video cards and controllers that supports resolutions up to 1600 x 1200 V video controller The circuitry on a video card or on the system board in computers with an integrated video controlle
86. es CD may be optional and may My computer documentation not ship with your computer e My device documentation Documentation and drivers are already installed on your e Notebook System Software NSS computer You can use the CD to reinstall drivers see Reinstalling Drivers and Utilities on page 100 or to run the Dell Diagnostics see Dell Diagnostics on page 73 Readme files may be included on your CD to provide last minute updates about technical oll changes to your computer ce or advanced technical reference material for peu technicians or experienced users NOTE Drivers and documentation updates can be found at support dell com Finding Information 11 What Are You Looking For e How to set up my computer e Basic troubleshooting information e How to run the Dell Diagnostics e Warranty information e Terms and Conditions U S only e Safety instructions e Regulatory information e Ergonomics information End User License Agreement Find It Here Quick Reference Guide NOTE This document may be optional and may not ship with your computer NOTE This document is available as a PDF at support dell com Dell Product Information Guide Profuct Information Guise Service Tag and Express Service Code e Microsoft Windows License Label 12 Finding Information R On Service Tag and Microsoft Windows License These labels are located on your
87. evice ensure that it will work with the security cable slot on your computer Smart Cards About Smart Cards Smart cards are portable credit card shaped devices with internal integrated circuits The top surface of the smart card usually contains an embedded processor under the gold contact pad The combination of the small size and integrated circuits make smart cards valuable tools for security data storage and special programs Using smart cards can improve system security by combining something a user has the smart card with something only the user should know a PIN to provide more secure user authentication than passwords alone Securing Your Computer 63 Installing a Smart Card You can install a smart card in the computer while the computer is running The computer automatically detects the card To install a smart card 1 Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot 1 gold contact pad 2 smartcard top 2 Slide the smart card into the smart card slot until the card is completely seated in its connector The smart card protrudes approximately 5 inch from the slot The smart card slot is located below the PC Card slot If you encounter too much resistance do not force the card Check the card orientation and try again Passwords K NOTE Passwords are disabled when you receive your computer 64 Securing Your Computer A primary or system passwo
88. f the primary password Whenever you are prompted to enter the primary password you can enter the administrator password NOTICE If you disable the administrator password the primary password is also disabled K NOTE The administrator password provides access to the computer but it does not provide access to the hard drive when a hard drive password is assigned If you forget the primary password and do not have an administrator password assigned or if you have both a primary and an administrator password assigned but forget them both contact your system administrator or contact Dell see Contacting Dell on page 143 Using a Hard Drive Password The hard drive password helps protect the data on your hard drive from unauthorized access You can also assign a password for an external hard drive if one is being used that can be the same as or different from the password for the primary hard drive After assigning a hard drive password you must enter it each time you turn on the computer and each time you restore the computer to normal operation from standby mode If the hard drive password is enabled you must enter it each time you turn on the computer A message appears asking for the hard drive password To continue enter your password with no more than eight characters and press lt Enter gt If you do not enter a password within 2 minutes the computer returns to its previous operating state If you enter the wrong pa
89. f the problem persists contact Dell see Contacting Dell on page 143 TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options see System Setup Program on page 93 TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 73 Troubleshooting UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 73 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet Otherwise activate hibernate mode or shut down the computer IEEE 1394 Device Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS For Windows XP 1 Click Start gt Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 Inthe System Properties window click the Hardware tab 5 Click Dev
90. f your computer is connected to an external monitor and you try to change the brightness level the Brightness Meter may appear but the brightness level on the external device does not change You can press the following keys to adjust display brightness e Press lt Fn gt and the up arrow key to increase brightness on the integrated display only not on an external monitor e Press lt Fn gt and the down arrow key to decrease brightness on the integrated display only not on an external monitor Switching the Video Image From Your Computer Display to a Projector When you start the computer with an external device such as an external monitor or projector attached and turned on the image may appear on either the computer display or the external device Press lt F n gt lt F8 gt to switch the video image between the display only the external device only or the display and the external device simultaneously Making Images and Text Look Bigger or Sharper on the Screen Setting Display Resolution and Refresh Rate K NOTE If you change the display resolution from the current settings the image may appear blurry or text may be hard to read if you change the resolution to one not supported by your computer and display Before you change any of the display settings make a note of the current settings so you can change back to the previous settings if you need to Using the Display 43 You can enhance the legibility of text
91. fic group of users A user logs on to the domain to gain access to the resources DRAM dynamic random access memory Memory that stores information in integrated circuits containing capacitors driver Software that allows the operating system to control a device such as a printer Many devices do not work properly if the correct driver is not installed in the computer DSL Digital Subscriber Line A technology that provides a constant high speed Internet connection through an analog telephone line dual core An Intel technology in which two physical computational units exist inside a single processor package thereby increasing computing efficiency and multi tasking ability dual display mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as extended display mode DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Once recorded the data cannot be erased or written over DVD RW DVD rewritable A rewritable version of a DVD Data can be written to a DVD RW disc and then erased and written over rewritten DVD RW technology is different from DVD RW technology DVD RW drive drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video disp
92. fire K NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer IEEE 1394 CONNECTOR Connects devices supporting IEEE 1394 high speed transfer rates such as some digital video cameras About Your Computer 19 AUDIO CONNECTORS Attach headphones to the connector Attach a microphone to the connector EXPRESSCARD SLOT Supports 34 and 54 mm PCI ExpressCards or USB based ExpressCards see Using Cards on page 59 WIRELESS SWITCH Turns on off wireless devices such as WiFi and internal cards with Bluetooth wireless technology and scans for WiFi networks For more information about scanning for wireless networks see Dell Wi Fi Catcher Network Locator on page 56 NOTE The wireless switch does not detect Mobile Broadband networks or networks that use internal cards with Bluetooth technology 1 off position 2 on position 3 momentary position 4 Wi Fi Catcher light 20 About Your Computer WIRELESS SWITCH POSITIONS off Disables wireless devices on Enables wireless devices momentary Scans for WiFi networks See Dell Wi Fi Catcher Network Locator on page 56 for more information WI FI CATCHER LIGHT The light operates as follows Flashing green Searching for networks Solid green Strong network found Solid yellow Weak network found
93. for your configuration Software upgrades and troubleshooting hints Frequently asked questions hot topics and general health of your computing environment Find It Here Dell Support Website support dell com NOTE Select your region or business segment to view the appropriate support site To download Notebook System Software 1 Go to support dell com select your region or business segment and enter your Service Tag 2 Select Drivers amp Downloads and click Go 3 Click your operating system and search for the keywords Notebook System Software NOTE The support dell com user interface may vary depending on your selections Dell Support Utility The Dell Support Utility is an automated upgrade and notification system installed on your computer This support provides real time health scans of your computing environment software updates and relevant self support information Access the Dell Support Utility from the icon in the taskbar For more information see Dell Support Utility on page 76 Finding Information 13 What Are You Looking For Find It Here How to use Windows XP and Windows Vista e How to work with programs and files e How to personalize my desktop e Information on network activity the Power Management Wizard hotkeys and other items controlled by Dell QuickSet e How to reinstall my operating system Windows Help and Support Center 1 Click Start or jaa and Support
94. for your Service Tag located on the back or bottom of your computer Remember to fill out the Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available A CAUTION Before working inside your computer follow the safety instructions in your Product Information Guide Getting Help Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 Getting Help 143 144 K NOTE If you do n
95. g to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW and press lt Enter gt Select the Boot from CD ROM option from the menu that appears and press lt Enter gt Type 1 to start the CD menu and press lt Enter gt to proceed Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer When the Dell Diagnostics Main Menu screen appears select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want K NOTE It is recommended that you select Test Systemto run a complete test on your computer Troubleshooting Option Function Test Memory Run the stand alone memory test Test System Run System Diagnostics Exit Exit the Diagnostics 2 After you have selected the Test System option from the main menu the following menu appears NOTE It is recommended that you select Extended Test from the menu below to run a more thorough check of devices in the computer Option Express Test Function Performs a quick test of devices in the system This typically can take 10 to 20 minutes Extended Test Performs a thorough check of devices in the system This typically can take an hour or more Custom Test Use to test a specific devic
96. he Hardware Troubleshooter to resolve the incompatibility For Windows XP 1 Click Start gt Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the Fix a Problem section click Hardware Troubleshooter 4 Inthe Hardware Troubleshooter list select the option that best describes the problem and click Next to follow the remaining troubleshooting steps For Windows Vista 1 Click the Windows Vista Start button ca Help and Support 2 3 Type hardware troubleshooter in the search field and press lt Enter gt to start the search In the search results for hardware troubleshooter select the option that best describes the problem and follow the remaining troubleshooting steps Restoring Your Operating System You can restore your operating system in the following ways 102 Microsoft Windows XP and Windows Vista System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files If you received an Operating System CD with your computer you can use it to restore your operating system However using the Operating System CD also deletes all data on the hard drive Use the CD only if System Restore did not resolve your operating system problem Reinstalling Software Using Microsoft Windows System Restore The Microsoft Windows operati
97. hut down your computer and try again K NOTE Before attempting option B the computer must be powered down completely b Press and hold the lt Fn gt key while powering the computer on K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities CD The computer runs the Pre boot System Assessment PSA a series of initial tests of your system board keyboard display memory hard drive etc e During the assessment answer any questions that appear e If failures are detected during the Pre boot System Assessment write down the error code s and see Contacting Dell on page 143 If the Pre boot System Assessment completes successfully you will receive the message Boot ing Dell Diagnostic Utility Partition Press any key to continue Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting the Dell Diagnostics From the Drivers and Utilities CD 1 2 ao on A W Insert the Drivers and Utilities CD Shut down and restart the computer When the DELL logo appears press lt F 12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots accordin
98. ice Manager For Windows Vista 1 Click the Windows Vista Start button E Control Panel gt System and Maintenance gt Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE If the device was provided by Dell contact Dell see Contacting Dell on page 143 If the device was provided by a different manufacturer contact that manufacturer ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR Keyboard Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Fill out the Diagnostics Checklist see Diagnostics Checklist on page 143 as you perform the various checks K NOTE Use the integrated keyboard when running the Dell Diagnostics or the system setup program When you attach an external keyboard the integrated keyboard remains fully functional Troubleshooting 83 External keyboard problems K NOTE When you attach an external keyboard the integrated keyboard remains fully functional CHECK THE KEYBOARD CABLE Shut down the computer Disconnect the keyboard cable and check it for damage and firmly reconnect the cable If you are using a keyboard exten
99. ick the printer icon 3 Click Properties Ports For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER Sce the printer documentation for instructions Scanner Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS Click Start gt Control Panel Printers and Other Hardware gt Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Troubleshooting 89 Sound and Speaker Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 143 as you complete these checks A CAUT
100. indows Device Driver Rollback See Using Windows Device Driver Rollback on page 100 If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows System Restore on page 103 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following items Dell Operating System CD e Dell Drivers and Utilities CD K NOTE The Dell Drivers and Utilities CD contains drivers that were installed during assembly of the computer Use the Dell Drivers and Utilities CD to load any required drivers Depending on the region from where you ordered your computer or whether you requested the CDs the Dell Drivers and Utilities CD and Operating System CD may not ship with your computer Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows unless a Dell technical
101. ing Networks 55 56 Managing Your Network Settings Through the Dell QuickSet Location Profiler The QuickSet Location Profiler helps you manage network settings that correspond to your computer s physical location It includes two categories of profile settings e Location Profile Settings e General Mobility Settings You can use Location Profile Settings to create profiles for accessing the Internet with your computer in your office home or other public places with Internet services General Mobility Settings allows you to change the way network connections are handled The profiles consist of different network settings and equipment that you need when using your computer in different locations For information about Dell QuickSet see Dell QuickSet on page 129 Dell Wi Fi Catcher Network Locator The wireless switch on your Dell computer uses the Dell Wi Fi Catcher Network Locator to scan specifically for WiFi wireless local area networks LAN in your vicinity K NOTE For more information about the wireless switch see wireless switch on page 20 To scan for WiFi wireless LAN slide and hold the switch in the momentary position for a few seconds The Wi Fi Catcher Network Locator functions regardless of whether your computer is turned on or off in hibernate mode or in standby mode as long as the switch is configured through QuickSet or the BIOS system setup program to control WiFi network connections Becau
102. ing Power Management Settings Charging the Battery o eee eee eee Contents 3 4 Replacing the Battery o o Storing a Battery Using the Keyboard Numeric Keypad o o o Key Combinations o eee System FUNCtIONS o o e ee DA A e e Becks o en o o Ap Display FUNCHIONS gt o iosi o o ee et Power Management eee eee eee Microsoft Windows Logo KeyFunctions To ch Pad ii od bald hh Soin Be EG ig oe he ek ns de a Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Using Multimedia Playing CDs orDVDS o Adjusting the Volume o o Volume Control Window Volume Control Buttons Adjusting the Picture o o Using the Display Adjusting Brightness o a Switching the Video Image From Your Computer Display to a Projector Making Images and Text Look Bigger or Sharper on the Screen Setting Display Resolution and Refresh Rate Microsoft Windows XP Windows Vista Using an External Monitor Simultaneously as an Extension of Your Computer Display
103. ing the Display on page 43 POWER BUTTON Press the power button to turn on the computer or exit a power management mode see Power Management Modes on page 31 NOTICE To avoid losing data turn off your computer by performing a Microsoft Windows operating system shutdown rather than by pressing the power button If the computer stops responding press and hold the power button until the computer turns off completely which may take several seconds DEVICE STATUS LIGHTS About Your Computer Turns on when you turn on the computer and blinks when the computer is in a power management mode O Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer while the O light is flashing Turns on steadily or blinks to indicate battery charge status Turns on when wireless devices are enabled To enable or disable WiFi use the wireless switch on the left side of the computer Turns on when Bluetooth wireless technology is enabled To enable or disable Bluetooth wireless technology use the wireless switch on the left side of the computer NOTE Bluetooth wireless technology is an optional feature on your computer so the icon turns on only if you ordered Bluetooth wireless technology with your computer For more information see the documentation that came with your Bluetooth wireless technology If the computer is connected to an ele
104. ives P parallel connector An I O port often used to connect a parallel printer to your computer Also referred to as an LPT port partition A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives Each partition can contain multiple logical drives PC Card A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of PC Cards PCI peripheral component interconnect PCI is a local bus that supports 32 and 64 bit data paths providing a high speed data path between the processor and devices such as video drives and networks PCI Express A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it PCI Express can transfer data at speeds from 250 MB sec to 4 GB sec If the PCI Express chip set and the device are capable of different speeds they will operate at the slower speed PCMCIA Personal Computer Memory Card International Association The organization that establishes standards for PC Cards PIO programmed input output A method of transferring data between two devices through the processor as part of the data path pixel A single point on a display screen Pixels are arranged in rows and columns to create an image A video resolution such as 800 x 600 is expressed as the number of pixels across by the number of pix
105. ks that are read or written in that computer until the virus is eradicated V volt The measurement of electric potential or electromotive force One V appears across a resistance of ohm when a current of 1 ampere flows through that resistance W W watt The measurement of electrical power One W is 1 ampere of current flowing at 1 volt WHr watt hour A unit of measure commonly used to indicate the approximate capacity of a battery For example a 66 WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours wallpaper The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write protect tab to the open position 158 Glossary WWAN wireless wide area network A wireless high speed data network using cellular technology and covering a much larger geographic area than WLAN WXGA wide aspect extended graphics array A video standard for video cards and controllers that suppo
106. lacing Parts Internal Card With Bluetooth Wireless Technology A CAUTION Before performing the following procedures read the safety instructions in your Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer If you ordered an internal card with Bluetooth wireless technology with your computer it is already installed 1 Follow the procedures in Before You Begin on page 107 2 Remove the hinge cover see Hinge Cover on page 112 1 metal tab 2 card 3 cable connector NOTICE Be careful when removing the card to avoid damaging the card card cable or surrounding components 3 Remove the card from its compartment in the computer a With the front of the computer facing you slide the card to the right b Rotate the card toward the front of the computer e Lift the card out of the computer 4 Disconnect the card from the cable connector Adding and Replacing Parts 125 1 card 2 card connector 3 cable connector 5 Connect the new card to the cable 6 Install the new card by rotating and sliding into the retention tab in the compartment 7 Reinstall the hinge cover Coin Cell Battery A CAUTION Before performing the following procedures follow the s
107. lay E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory ECP extended capabilities port A parallel connector design that provides improved bidirectional data transmission Similar to EPP ECP uses direct memory access to transfer data and often improves performance EIDE enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives EMI electromagnetic interference Electrical interference caused by electromagnetic radiation ENERGY STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission ESD electrostatic discharge A rapid discharge of static electricity ESD can damage integrated circuits found in computer and communications equipment expansion card A circuit board that installs in an expansion slot on the system board in some computers expanding the capabilities of the computer Examples include video modem and sound cards expansion slot A connector on the system board in some computers where you insert an expansion card connecting it to the system bus ExpressCard A removable I O card adhering to the PCMCIA standard Modems and network adapters are common t
108. lect Hotkey Popups If Wireless Activity Indicator Off is not checked the indicator is on If Wireless Activity Indicator Off is checked the indicator is off The wireless activity indicator displays whether your computer s integrated wireless devices are enabled or disabled When you turn the wireless networking function on or off the wireless activity indicator changes to display the status For more information about the Dell QuickSet wireless activity indicator right click the QuickSet icon in the taskbar and select Help see Dell QuickSet on page 129 Setting Up and Using Networks 53 Mobile Broadband or Wireless Wide Area Network WWAN Much like a WLAN a Mobile Broadband network also known as a WWAN is a series of interconnected computers that communicate with each other through wireless technology However a Mobile Broadband network uses cellular technology and therefore provides Internet access in the same varied locations from which cellular telephone service is available Your computer can maintain the Mobile Broadband network connection regardless of its physical location as long as the computer remains in the service area of your cellular service provider K NOTE Even if you are able to make a call from your cellular phone in a specific geographical location that location may not necessarily be within a cellular data coverage zone What You Need to Establish a Mobile Broadband Network Connection K NOTE Depe
109. lity Wizard Next 2 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program Troubleshooting 85 e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the co
110. ll Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE The Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities CD is optional and may not ship with your computer Enter the system setup program review your computer s configuration information and ensure that the device you want to test displays in the system setup program and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities CD Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 143 K NOTE If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly Turn on or restart your computer Start the Dell Diagnostics in one of the following two ways Troubleshooting 73 74 4 a When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the boot menu and press lt Enter gt K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then s
111. lock light is not lit Lockups and Software Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 84 Troubleshooting The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding or crashes repeatedly K NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Task Manager gt click Applications 3 Click the program that is no longer responding 4 Click End Task CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click Start gt All Programs Accessories Program Compatibi
112. ment console ASF is designed to be platform and operating system independent battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery powers the computer BIOS basic input output system A program or utility that serves as an interface between the computer hardware and the operating system Unless you understand what effect these settings have on the computer do not change them Also referred to as system setup bit The smallest unit of data interpreted by your computer Bluetooth wireless technology A wireless technology standard for short range 9 m 29 feet networking devices that allows for enabled devices to automatically recognize each other boot sequence Specifies the order of the devices from which the computer attempts to boot bootable CD A CD that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available Your Drivers and Utilities or ResourceCD is a bootable CD bootable disk A disk that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available bps bits per second The standard unit for
113. mple Audio or Video Double click the name of the device for which you are installing the driver Click Driver Update Driver gt Install from a list or specific location Advanced gt Next Click Browse and browse to the location to which you previously copied the driver files When the name of the appropriate driver appears click Next Click Finish and restart your computer For Windows Vista 1 Click the Windows Vista Start button E and right click Computer Reinstalling Software 101 u O 0 FS WwW Click Properties Device Manager K K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager Double click the type of device for which you are installing the driver for example Audio or Video Double click the name of the device for which you are installing the driver Click Driver gt Update Driver gt Browse my computer for driver software Click Browse and browse to the location to which you previously copied the driver files When the name of the appropriate driver appears click the name of the driver and then click OK gt Next Click Finish and restart your computer Using the Hardware Troubleshooter Tool in Microsoft Windows XP and Windows Vista Operating Systems If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use t
114. mpleting the Collection Phase screen appears Click Finish To transfer data to the new computer 1 2 3 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears Click Finished and restart the new computer NOTE For more information about this procedure search support dell com for document PA1089586 How Do Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft Windows XP Operating System NOTE Access to the Dell Knowledge Base document may not be available in some countries Windows Vista 1 Click the Windows Vista Start button ea click Transfer files and settings Start Windows Easy Transfer 2 Inthe User Account Control dialog box click Continue 3 Click Start a new transfer or Continue a transfer in progress Follow the instructions provided on the screen by the Windows Easy Transfer wizard About Your Computer Using a Battery Battery Performance K NOTE For information about the Dell warranty for your computer see the Product Information Guide or separate paper warranty document that shipped with your comput
115. mponents that are physically located on the computer s system board Also referred to as built in T O input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices T O address An address in RAM that is associated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with that device IrDA Infrared Data Association The organization that creates international standards for infrared communications IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typically provides you with a software package user name and access phone numbers for a fee K Kb kilobit A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes key combination A command requiring you to press multiple keys at the same time kHz kilohertz
116. mputer and remove spyware For more information go to support dell com and search for the keyword spyware RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 73 If all tests run successfully the error condition is related to a software problem Memory Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 143 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Memory on page 115 Reseat the memory modules to ensure that your computer is successfully communicating with the memory see Memory on page 115 e Run the Dell Diagnostics see Dell Diagnostics on page 73 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see Memory on page 115 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Memory on page 115 Run the Dell Diagnostics see Dell Diagnostics on page 73 Network Problems A CAUTION Before you begin any of the procedures in this section follow the safety instru
117. n the Dell Support website at support dell com For information on the type of wireless network card that is installed in your computer see Checking Your Wireless Network Card on page 50 Determining the Wireless Network Device Manager Depending on the software installed on your computer different wireless configuration utilities may manage your network devices e Your wireless network card s client utility The Windows XP or Windows Vista operating system To determine which wireless configuration utility is managing your wireless network card in Windows XP 1 Click Start gt Settings gt Control Panel gt Network Connections 2 Right click the Wireless Network Connection icon and then click View Available Wireless Networks If the Choose a wireless network window states Windows cannot configure this connection the wireless network card s client utility is managing the wireless network card Setting Up and Using Networks If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information the Windows XP operating system is managing the wireless network card To determine which wireless configuration utility is managing your wireless network card in Windows Vista 1 Click the Windows Vista Start button Ej gt Connect To Manage wireless networks 2 Double click a profile to open the wireless network properties screen For specific information
118. n Suggested Resolution why wy No memory modules If two or more memory modules are O Wee are detected installed remove the modules then reinstall one module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error see Memory on page 115 If available install working memory of the same type into your computer see Memory on page 115 e If the problem persists contact Dell Support Troubleshooting 71 Light Pattern Problem Description Suggested Resolution siy Memory modules are If two or more memory modules are O os O detected but a installed remove the modules then memory failure has reinstall one module and restart the occurred computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error see Memory on page 115 If available install working memory of the same type into your computer see Memory on page 115 e If the problem persists contact Dell Support yl ls ly System board failure Contact Dell Support TK 307 307 has occurred Mig A possible processor Reseat the processor see Memory Wer 00 failure has occurred on page 115 e If the problem persists contact Dell Support sig siy A possible graphics e Resea
119. n the information for future reference The system setup screens display the current setup information and settings for your computer such as e System configuration Boot order e Boot start up configuration and docking device configuration settings e Basic device configuration settings e System security and hard drive password settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup settings Certain changes might make your computer work incorrectly Viewing the System Setup Screens 1 Tum on or restart your computer 2 When the DELL logo appears press lt F2 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again System Setup Program 93 System Setup Screens K NOTE For information about a specific item on a system setup screen highlight the item and see the Help area on the screen In the system setup program primary categories of settings are listed on the left To view the types of settings in a category highlight the category and press lt Enter gt When you highlight a setting type the right side of the screen displays the value for that setting type You can change settings that appear as white type on the screen Values that you cannot change because they are determined by the computer appear less bright System
120. nd lt m gt Minimizes all open windows Windows logo key and lt Shift gt lt m gt Restores all minimized windows This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and lt m gt key combination Windows logo key and lt e gt Runs Windows Explorer Windows logo key and lt r gt Opens the Run dialog box Windows logo key and lt f gt Opens the Search Results dialog box Using the Keyboard Windows logo key and Opens the Search Results Computer dialog box if lt Ctrl gt lt f gt the computer is connected to a network Windows logo key and Opens the System Properties dialog box lt Pause gt To adjust keyboard operation such as the character repeat rate click gt Control Panel gt Printers and Other Hardware gt Keyboard For information about the Control Panel see the Windows Help and Support Center click the Start button or the Windows Vista Start button T Help and Support Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display Use the touch pad and touch pad buttons as you would use a mouse 1 touch pad 2 touch pad buttons K NOTE If you ordered the optional fingerprint reader with your computer the reader is located between the touch pad buttons To move the cursor lightly slide your finger over the touch pad e To select an object lightly tap
121. nding on your computer you can use either a Mobile Broadband ExpressCard or Mini Card but not both to establish a Mobile Broadband network connection To set up a Mobile Broadband network connection you need e A Mobile Broadband ExpressCard or Mini Card depending on your computer s configuration For instructions on using ExpressCards see Using Cards on page 59 e An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module SIM for your service provider The Dell Mobile Broadband Card Utility already installed on your computer if you purchased the card when you purchased your computer or on the CD that accompanied your card if purchased separately from your computer If the utility is corrupted or deleted from your computer see the Dell Mobile Broadband Card Utility user s guide for instructions The user s guide is available through the Windows Help and Support Center or on the CD that accompanied your card if you purchased it separately from your computer To access the Help and Support Center see Windows Help and Support Center on page 14 Checking Your Mobile Broadband Card Depending on what you selected when you purchased your computer the computer has a variety of configurations To determine your computer configuration see one of the following e Your order confirmation e Microsoft Windows Help and Support Center To check your Mobile Broadband card in the Windows Help and Support Center
122. nector Adding and Replacing Parts 115 1 memory module 2 securing clips 2 NOTICE Insert memory modules at a 45 degree angle to avoid damaging the connector K NOTE If the memory module is not installed properly the computer may not boot properly No error message 10 indicates this failure Ground yourself and install the new memory module a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it Replace the keyboard see Keyboard on page 113 Replace the hinge cover see Hinge Cover on page 112 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer click Start or E Help and Support gt Computer Information To install a memory module in the DIMM B connector 1 116 Follow the procedures in Before You Begin on page 107 Adding and Replacing Parts 2 Turn the computer upside down loosen the captive screw on the memory module cover and then remove the cover memory module cover 1 captive screw 2 NOTICE To prevent damag
123. ng systems provides a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Starting System Restore For Windows XP NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start gt All Programs gt Accessories gt System Tools System Restore 2 Click either Restore my computer to an earlier time or Create a restore point 3 Click Next Follow the remaining onscreen prompts For Windows Vista 1 Click the Windows Vista Start button ca Help and Support 2 In the search box type System Restore and press lt Enter gt K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next Follo
124. nical assistance and gives your Service Tag the computer is identified automatically as missing or stolen The representative will attempt to get the phone number and address of the caller Dell will then contact the law enforcement agency to which you reported the missing computer Securing YourComputer 69 70 Securing Your Computer Troubleshooting Diagnostic Lights A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Your computer has three keyboard status lights located above the keyboard During normal operation the keyboard status lights display the current status on or off of the Num Lock Caps Lock and Scroll Lock features If the computer starts without error the lights flash and then turn off If the computer malfunctions however you can use the status of the lights to help identify the problem K NOTE After the computer completes POST the Num Lock light may remain on depending on your BIOS settings For more information on using the system setup program see System Setup Program on page 93 Diagnostic Light Codes During POST To troubleshoot a problem with your computer read the sequence of the keyboard status lights in order from left to right Num Lock Caps Lock and then Scroll Lock If the computer malfunctions the individual lights display a status of either On O Off O or Flashing Light Pattern Problem Descriptio
125. nts approximately 20 percent of the total battery charge For example if the battery has 80 percent of its charge remaining four of the lights are on If no lights appear the battery has no charge 30 Using a Battery Check the Battery Health NOTE You can check battery health in one of two ways by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet For information about QuickSet right click the QuickSet icon in the Microsoft Windows taskbar and click Help To check the battery health using the charge gauge press and hold the status button on the battery charge gauge for at least 3 seconds If no lights appear the battery is in good condition and more than 80 percent of its original charge capacity remains Each light represents incremental degradation If five lights appear less than 60 percent of the charge capacity remains and you should consider replacing the battery See Specifications on page 131 for more information about the battery operating time Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after a low battery warning Then connect the computer to an electrical outlet If the battery runs completely out of power hibernate mode begins automatically By default a pop up window warns you when the battery charge is approximately 90 percent depleted You can change the settings for the battery alarms in QuickSet or the
126. oi it e ar a a a id Traveling by All o o ee Reinstalling Software Identifying Drivers o ee ee Reinstalling Drivers and Utilities Using the Hardware Troubleshooter Tool in Microsoft Windows XP and Windows Vista Operating Systems Restoring Your Operating System Using Microsoft Windows System Restore Using the Operating System CD o o o Contents 14 Adding and Replacing Parts Before You Begin o o a Recommended Tools o o o o e Turning Off Your Computer o o e Before Working Inside Your Computer Hard Drive 0000 Ga e at hae ey dde Returning a Hard Drive to Dell Media Bay oca ria do Ra Removing the Device Security Screw Removing and Installing Media Bay Devices Hinge Gover 2 3 dis dd aa dd a Subscriber Identity Module SIM Card Wireless Cards 050 al a eit oe A Wireless Local Area Network WLAN Cards Mobile Broadband or Wireless Wide Area Network WWAN Cards FCM Flash Cache Module Internal Card With Bluetooth Wireless Technology Coin Cell Battery lt ona ee eee 15 Dell QuickSet 16 Specifications 17 Getting Help Obtaining Assistance
127. omputer automatically recognizes a USB mouse without making any setting adjustments For more information on using the system setup program see System Setup Program on page 93 TEST THE MOUSE CONTROLLER To test the mouse controller which affects pointer movement and the operation of the touch pad or mouse buttons run the Mouse test in the Pointing Devices test group in the Dell Diagnostics see Dell Diagnostics on page 73 REINSTALL THE TOUCH PAD DRIVER See Reinstalling Drivers and Utilities on page 100 Video and Display Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 143 as you complete these checks A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the display is blank K NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE CO
128. once on the surface of the touch pad or use your thumb to press the left touch pad button e To select and move or drag an object position the cursor on the object and tap twice on the touch pad On the second tap leave your finger on the touch pad and move the selected object by sliding your finger over the surface Using the Keyboard 37 38 e To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice You can also use the track stick to move the cursor Press the track stick left right up or down to change the direction of the cursor on the display Use the track stick and track stick buttons as you would use a mouse Customizing the Touch Pad and Track Stick You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings 1 Click Control Panel gt Mouse For information about the Control Panel see the Windows Help and Support Center Click the Start button or the Windows Vista Start button E Help and Support 2 Inthe Mouse Properties window e Click Device Select to disable the touch pad and track stick Click Touch Pad to adjust touch pad and track stick settings 3 Click OK to save the settings and close the window Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color You can purchase additional
129. onnection appears you have a wireless network card To view detailed information about the wireless network card 1 Right click Wireless Network Connection 2 Click Properties 50 Setting Up and Using Networks The Wireless Network Connection Properties window appears The wireless network card s name and model number are listed on the General tab K NOTE If your computer is set to the Classic Start menu option you can view network connections by clicking Start Settings Network Connections If Wireless Network Connection does not appear you may not have a wireless network card The Order Confirmation for Your Computer The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer Setting Up a New WLAN Using a Wireless Router and a Broadband Modem 1 Contact your Internet service provider ISP to obtain specific information about the connection requirements for your broadband modem 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection see Connecting a Network or Broadband Modem Cable on page 49 3 Install any software required for your wireless router Your wireless router may have been shipped with an installation CD Installation CDs usually contain installation and troubleshooting information Install the required software according to the instructions provided by th
130. osoft Windows XP 1 Click Start gt Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 Inthe System Properties window click the Hardware tab 5 Click Device Manager Microsoft Windows Vista 1 Click the Windows Vista Start button E and right click Computer Reinstalling Software 99 2 Click Properties gt Device Manager K NOTE K The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device ICON If an exclamation point is next to the device name you may need to try Reinstalling Drivers and Utilities on page 100 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities CD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows Device Driver Rollback to replace the driver with the previously installed version For Windows XP 1 Click Start and right click My Computer 2 Click Properties gt Hardware gt Device Manager 3 Right click the device for which the new driver was installed and click
131. ot have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help Appendix Cleaning Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Computer Keyboard and Display A CAUTION Before you clean your computer disconnect the computer from the electrical outlet and remove any installed batteries Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances e Use a can of compressed air to remove dust from between the keys on the keyboard NOTICE To avoid damaging the computer or display do not spray cleaning solution directly onto the display Only use products specifically designed for cleaning displays and follow the
132. our Computer Identifying Your Computer Attach a name tag or business card to the computer Write down your Service Tag and store it in a safe place away from the computer or carrying case Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell Create a file on the Microsoft Windows desktop called if_found Place information such as your name address and phone number in this file Contact your credit card company and ask if it offers coded identification tags Packing the Computer Remove any external devices attached to the computer and store them in a safe place Remove any cables attached to installed PC Cards and remove any extended PC Cards see Removing a Card or Blank on page 61 To make the computer as light as possible replace any devices installed in the module bay with the Dell TravelLite module Fully charge the main battery and any spare batteries that you plan to carry with you Shut down the computer Disconnect the AC adapter NOTICE When the display is closed extraneous items on the keyboard or palm rest could damage the display Remove any extraneous items such as paper clips pens and paper from the keyboard and palm rest and close the display Use the optional Dell carrying case to pack the computer and its accessories together safely Avoid packing the computer with items such as shaving cream colognes perfumes or food NOTICE If the compu
133. own as the motherboard system setup A utility that serves as an interface between the computer hardware and the operating system System setup allows you to configure user selectable options in the BIOS such as date and time or system password Unless you understand what effect the settings have on the computer do not change the settings for this program T TAPI telephony application programming interface Enables Windows programs to operate with a wide variety of telephony devices including voice data fax and video text editor A program used to create and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on TPM trusted platform module A hardware based security feature that when combined with security software enhances network and computer security by enabling features such as file and e mail protection travel module A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer U UAC user account control Microsoft Windows Vista security feature that when enabled provides an added layer of security between user accounts and access to operating system settings UMA unified memory allocation System memory dynamically allocated to video UPS uninterruptible pow
134. ows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help Dell QuickSet 129 130 Dell QuickSet Specifications Processor Processor type L1 cache L2 cache External bus frequency Intel Core Duo processor Intel Celeron processor Japan only 64 KB internal 2 MB on die 800 MHz System Information System chipset Intel 965GM and 965PM Data bus width 64 bits DRAM bus width 64 bits Processor address bus width 36 bits Graphics bus internal PC Card CardBus controller OZ711 PC Card connector Cards supported PC Card connector size Data width maximum one supports one Type I or Type II card 3 3 V and 5 V 80 pins PCMCIA 16 bits CardBus 32 bits PCI E Card Intel Turbo Memory Smart Card 512 MB 1 GB flash cache technology see FCM Flash Cache Module on page 123 Read write capabilities Cards supported reads and writes to all ISO 7816 1 2 3 4 microprocessor cards T 0 T 1 3 Vand5 V Specifications 131 Smart Card continued Program technology supported Interface speed EMV level WHOL certification Compatibility Insert eject cycles Java cards 9600 115 200 BPS level 1 certified PC SC compatible within a PKI environment certified for up to 100 000 cycles Memory Memory module connector Memor
135. p and Using Networks 57 58 Setting Up and Using Networks Using Cards Card Types See Specifications on page 131 for information on supported card types K NOTE A PC Card is not a bootable device The PC Card slot has one connector that supports a single Type I or Type I card The PC Card slot supports CardBus technology and extended PC Cards Type of card refers to its thickness not its functionality The ExpressCard slot has one connector that supports 54 mm cards The slot also supports adapters for 34 mm cards Card Blanks Your computer shipped with a plastic blank installed in the card slots Blanks protect unused slots from dust and other particles Save the blank for use when no PC Card is installed in the slot blanks from other computers may not fit your computer To remove the blank see Removing a Card or Blank on page 61 Extended Cards An extended card for example a wireless network adapter is longer than a standard card and extends outside the computer Follow these precautions when using extended PC or ExpressCards e Protect the exposed end of an installed card Striking the end of the card can damage the system board e Always remove an extended card before you pack the computer in its carrying case Installing a PC Card or ExpressCard You can install a PC Card or ExpressCard in the computer while the computer is running The computer automatically detects the card Cards are generally ma
136. password will only work to unlock a hard disk on the computer on which the hard disk password was created This means a password protected hard disk can not be removed from one computer placed in a second computer and be unlocked using the administrative password on the second computer e Installing an administrative password on a computer after the hard disk password has been created will not enable unlocking of the hard disk using the administrative password Trusted Platform Module TPM K NOTE Computers shipping into China are not equipped with the TPM feature K NOTE The TPM feature supports encryption only if the operating system supports TPM For more information see the TPM software documentation and the help files that came with the software TPM is a hardware based security feature that can be used to create and manage computer generated encryption keys When combined with security software the TPM enhances existing network and computer security by enabling features such as file protection capabilities and protected e mail The TPM feature is enabled through a system setup option NOTICE To secure your TPM data and encryption keys follow the backup procedures documented in the Archive and Restore section of the EMBASSY Security Center help file In the event of these backups being incomplete lost or damaged Dell will be unable to assist in the recovery of encrypted data Enabling the TPM Feature 1 Enable the TPM softw
137. puter or you can contact your Dell sales representative for information about this security feature K NOTE Computer tracking software may not be available in certain countries K NOTE If you have computer tracking software and your computer is lost or stolen you must contact the company that provides the tracking service to report the missing computer If Your Computer Is Lost or Stolen e Call a law enforcement agency to report the lost or stolen computer Include the Service Tag in your description of the computer Ask that a case number be assigned and write down the number along with the name address and phone number of the law enforcement agency If possible obtain the name of the investigating officer K NOTE If you know where the computer was lost or stolen call a law enforcement agency in that area If you do not know call a law enforcement agency where you live Ifthe computer belongs to a company notify the security office of the company Contact Dell customer service to report the missing computer Provide the computer Service Tag the case number and the name address and phone number of the law enforcement agency to which you reported the missing computer If possible give the name of the investigating officer Securing Your Computer The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen If someone calls Dell for tech
138. r that provides the video capabilities in combination with the monitor for your computer video memory Memory that consists of memory chips dedicated to video functions Video memory is usually faster than system memory The amount of video memory installed primarily influences the number of colors that a program can display video mode A mode that describes how text and graphics are displayed on a monitor Graphics based software such as Windows operating systems displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors Character based software such as text editors displays in video modes that can be defined as x columns by y rows of characters Glossary 157 video resolution See resolution virus A program that is designed to inconvenience you or to destroy data stored on your computer A virus program moves from one computer to another through an infected disk software downloaded from the Internet or e mail attachments When an infected program starts its embedded virus also starts A common type of virus is a boot virus which is stored in the boot sectors of a floppy disk If the floppy disk is left in the drive when the computer is shut down and then turned on the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system If the computer is infected the boot virus may replicate itself onto all the floppy dis
139. r computer Parameters Allows you to customize the test by changing the test settings 5 When the tests are complete close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen 6 Remove the Dell Drivers and Utilities CD if applicable Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support e icon on the taskbar or from the Start button Use this support utility for self support information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Support Utility from the icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click Start gt All Programs gt Dell Support gt Dell Support Settings 2 Ensure that the Show icon on the taskbar option is checked NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software The Dell Support Utility is customized for your computing environment The icon in the taskbar functions differently when you click double click or right click the icon Clicking the Dell Support Icon Click or right click the icon to perform the following tasks 716 Troubleshooting e Check your computing environment e View the Dell Support Utility settings e Access the help file for the Dell Support Utili
140. r out of the computer Remove the two M3 x 5 mm screws from the sides of the hard drive bezel and pull the bezel off the hard drive 5 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 6 Slide the hard drive bezel that you took off the old hard drive onto the new hard drive and fasten the two M3 x 5 mm screws on the sides of the bezel 7 Slide the new hard drive into the bay and into the connector until it is fully seated Replace the screws Install the operating system for your computer see Restoring Your Operating System on page 102 10 Install the drivers and utilities for your computer see Reinstalling Drivers and Utilities on page 100 Adding and Replacing Parts 109 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging Otherwise the hard drive may be damaged in transit 2 1 X 1 foam packaging 2 hard drive Media Bay K NOTE If the device security screw is not present you can remove and install devices while the computer is running and connected to a docking device docked Removing the Device Security Screw If present you must remove the device security screw before you remove the device 1 Save and close any open files exit any open programs and shut
141. rd an administrator password and a hard drive password all prevent unauthorized access to your computer in different ways The following table identifies types and features of passwords available on your computer Type of Password Features Primary System e Protects the computer from unauthorized access Administrator e Gives system administrators or service technicians access to computers for repair or reconfiguration Allows you to restrict access to system setup in the same way a primary password restricts access to the computer e Can be used instead of the primary password Hard drive Helps protect the data on your hard drive or external hard drive if one is being used from unauthorized access K NOTE Some hard drives do not support hard drive passwords NOTICE Passwords provide a high level of security for data in your computer or hard drive However they are not foolproof If you require more security obtain and use additional forms of protection such as smart cards data encryption programs or PC Cards with encryption features If you forget any of your passwords contact your system administrator or contact Dell see Contacting Dell on page 143 For your protection Dell support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer K NOTE Dell OpenManage Client Instrumentation version 7 3 or later must be installed on the computer for system administrators
142. remove the hard drive see Hard Drive on page 108 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 73 HARD DISK DRIVE READ FAILURE The hard drive may be defective Shut down the computer remove the hard drive see Hard Drive on page 108 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 73 INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable CD Insert a bootable CD INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program see System Setup Program on page 93 KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 73 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot
143. rk connector is slightly larger than the modem connector To avoid damaging the computer do not plug a telephone line into the network connector Connects the computer to a network The two lights next to the connector indicate status and activity for wired network H connections For information on using the network adapter see the device user s guide supplied with your computer see Connecting a Network or Broadband Modem Cable on page 49 S VIDEO TV OUT CONNECTOR Connects your computer to a TV Also connects digital audio capable devices En using the TV digital audio adapter cable 22 About Your Computer POWERED USB 2 0 CONNECTOR Connects USB 2 0 compliant devices such as a mouse keyboard or printer Can also be used for peripherals that require more than 5 V of power i MODEM CONNECTOR RJ 11 Connects the telephone line to the modem connector if you ordered the optional internal modem For information on using the modem see the online modem documentation supplied with your computer see Finding Information on page 11 e SERIAL CONNECTOR Connects serial devices such as a mouse or handheld device VIDEO CONNECTOR Connects video devices such as a monitor AC ADAPTER CONNECTOR Connects an AC adapter to the computer About Your Computer 23 The AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned either
144. rked with a symbol such as a triangle or an arrow to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card UsingCards 59 A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide PC Card 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up The latch may need to be in the in position before you insert the card 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not force the card Check the card orientation and try again The computer recognizes most cards and automatically loads the appropriate device driver If the configuration program tells you to load the manufacturer s drivers use the floppy disk or CD that came with the PC Card ExpressCard 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up The latch may need to be in the in position before you insert the card 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not force the card Check the card orientation and try again 60 Using Cards The computer recognizes most cards and automatically loads the appropriate
145. routine Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 73 KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 73 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see Dell Diagnostics on page 73 MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see Memory on page 115 MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules see Memory on page 115 and if necessary replace them MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules see Memory on page 115 and if necessary replac
146. rts resolutions up to 1280 x 800 X XGA extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768 Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket Zip A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file which has a filename extension of exe You can unzip a self extracting file by double clicking it Zip drive A high capacity floppy drive developed by Iomega Corporation that uses 3 5 inch removable disks called Zip disks Zip disks are slightly larger than regular floppy disks about twice as thick and hold up to 100 MB of data
147. s on page 73 Then contact Dell see Contacting Dell on page 143 SEE ERROR MESSAGES If an error message appears see Error Messages on page 80 If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell see Contacting Dell on page 143 92 Troubleshooting System Setup Program Overview K NOTE Your operating system may automatically configure most of the options available in the system setup program thus overriding options that you set through the system setup program An exception is the External Hot Key option which you can disable or enable only through the system setup program For more information on configuring features for your operating system access the Help and Support Center Click Start or gt Help and Support You can use the system setup program as follows to e Set or change user selectable features for example your computer password e Verify information about the computer s current configuration such as the amount of system memory After you set up the computer run the system setup program to familiarize yourself with your system configuration information and optional settings You may want to write dow
148. s a drive or disk for file storage When a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 bytes When used to refer to hard drive storage the term is often rounded to 1 000 000 000 bytes 152 Glossary GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and interfaces are often measured in GHz graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by means of menus windows and icons Most programs that operate on the Windows operating systems are GUIs hard drive A drive that reads and writes data on a hard disk The terms hard drive and hard disk are often used interchangeably heat sink A metal plate on some processors that helps dissipate heat hibernate mode A power management mode that saves everything in memory to a reserved spa
149. s from the computer to avoid possible connector damage For information about replacing the second battery which is located in the media bay see Media Bay on page 110 To remove the battery Using a Battery 33 34 1 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 2 Ensure that the computer is turned off 3 Slide the battery bay latch release on the bottom of the computer until the release clicks 4 Using the tab on the battery lift the battery out of the computer 1 battery tab 2 _ battery 3 battery bay latch release To replace the battery place the battery in the bay and press down until the battery bay latch release clicks Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it see Charging the Battery on page 33 Using a Battery Using the Keyboard Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol hold down lt Fn gt and press the desired key e To enable the keypad press lt Num Lk gt The light indicates that the keypad is active e To di
150. sable the keypad press lt Num Lk gt again Key Combinations System Functions lt Ctrl gt lt Shift gt lt Esc gt Opens the Task Manager window Using the Keyboard 35 Battery lt Fn gt lt F3 gt Displays the Dell QuickSet Battery Meter Display Functions 36 lt Fn gt lt F7 gt Scales between widescreen and standard aspect ratio video resolutions lt Fn gt lt F8 gt Switches the video image to the next display option The options include the integrated display an external monitor and both displays simultaneously lt Fn gt and left arrow key Activates the ambient light sensor which controls brightness of the display based on light level in the current environment lt Fn gt and up arrow key Increases brightness on the integrated display only not on an external monitor lt Fn gt and down arrow key Decreases brightness on the integrated display only not on an external monitor Power Management lt Fn gt lt Esc gt lt Fn gt lt F1 gt Activates a power management mode You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window see Configuring Power Management Settings on page 33 Puts the computer into hibernate mode Dell QuickSet is required see Dell QuickSet on page 129 Microsoft Windows Logo Key Functions Windows logo key a
151. se the Wi Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections K NOTE The Dell Wi Fi Catcher Network Locator light appears only when the computer is turned off and wireless networking is activated in the system setup program While working in Microsoft Windows operating systems the light is designed not to appear For more information on the Wi Fi Catcher Network Locator and to enable the feature through QuickSet see the Dell QuickSet Help To access the Help file right click the Quickset icon in the taskbar Internet Connection Firewall The Internet Connection Firewall provides basic protection from unauthorized access to the computer while the computer is connected to the Internet The firewall is automatically enabled when you run the Network Setup Wizard When the firewall is enabled for a network connection the firewall icon appears with a red background in the Network Connections section of the Control Panel Note that enabling the Internet Connection Firewall does not reduce the need for virus checking software Setting Up and Using Networks For more information see the Help and Support Center for the Microsoft Windows XP o erating system To access the Help and Support Center click the Start button or the Windows Vista Start button E Help and Support Setting U
152. sion cable disconnect it and connect the keyboard directly to the computer CHECK THE EXTERNAL KEYBOARD 1 Shut down the computer wait 1 minute and turn it on again 2 Verify that the numbers capitals and scroll lock lights on the keyboard blink during the boot routine 3 From the Windows desktop click Start All Programs Accessories Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD Shut down the computer Disconnect the external keyboard Turn on the computer From the Windows desktop click Start All Programs Accessories Notepad 0 ON Type some characters on the internal keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may have a defective external keyboard Contact Dell see Contacting Dell on page 143 RUN THE KEYBOARD DIAGNOSTICS TESTS Run the PC AT Compatible Keyboards tests in the Dell Diagnostics see Dell Diagnostics on page 73 If the tests indicate a defective external keyboard contact Dell see Contacting Dell on page 143 Unexpected characters DISABLE THE NUMERIC KEYPAD Press lt Num Lk gt to disable the numeric keypad if numbers are displayed instead of letters Verify that the numbers
153. ss router to do the following in order to set up the wireless router e Establish communication between your computer and your wireless router e Configure your wireless router to communicate with your broadband router e Find out your wireless router s broadcast name The technical term for the name of your router s broadcast name is Service Set Identifier SSID or network name 15 If necessary configure your wireless network card to connect to the wireless network see Connecting to a WLAN on page 52 Connecting to a WLAN K NOTE Before you connect to a WLAN ensure that you have followed the instructions in Wireless Local Area Network WLAN on page 50 K NOTE The following networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products This section provides general procedures for connecting to a network using wireless technology Specific network names and configuration details vary See Wireless Local Area Network WLAN on page 50 for more information about how to prepare for connecting your computer to a WLAN Your wireless network card requires specific software and drivers for connecting to a network The software is already installed K NOTE If the software is removed or corrupted follow the instructions in the user documentation for your wireless network card Verify the type of wireless network card installed in your computer and then search for that name o
154. ssword a message tells you that the password is invalid Press lt Enter gt to try again If you do not enter the correct password in three attempts the computer tries to start from another bootable device if the Boot First Device option in the system setup program is set to allow start up from another device If the Boot First Device option is not set to allow the computer to start from another device the computer returns to the operating state it was in when you turned it on If the hard drive password the external hard drive password and the primary password are the same the computer prompts you only for the primary password If the hard drive password is different from the primary password the computer prompts you for both Two different passwords provide greater security K NOTE The administrator password provides access to the computer but it does not provide access to the hard drive when a hard drive password is assigned If the administrative password is installed when the user creates the primary hard disk password then the administrative password can be used in place of the primary hard disk password This feature allows an administrator to unlock password protected hard disks as long as an administrative password is installed before deploying the computers 66 Securing Your Computer There are two behaviors associated with this feature that help to preserve the integrity of the hard disk s password e The administrative
155. t any installed graphics cards OROS O card video failure has i i ieee e If available install a working graphics occurred card into your computer e If the problem persists contact Dell Support Sis vis A possible LCD e Reseat the LCD cable see your Or O e failure has occurred computer s Service Manual e If the problem persists contact Dell Support UE A possible keyboard Reseat the keyboard see Keyboard 0 e O o E ES failure has occurred on page 113 If available connect an external keyboard If the problem persists contact Dell Support 72 Troubleshooting Light Pattern Problem Description Suggested Resolution siy siy A possible modem e If available install a working modem 2 6 ATA AYA failure has occurred into your computer e If the problem persists contact contact Dell Support Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer run the De
156. t screen resolution In the Display Settings window under Resolution slide the slide bar to the left right to decrease increase the screen resolution 4 Click How do I get the best display for further instructions If the video resolution setting is higher than that supported by the display the computer enters pan mode In pan mode the entire video image cannot be displayed at one time and the taskbar that usually appears at the bottom of the desktop may no longer be visible To view the parts of the video image that are not visible you can use the touch pad or track stick to pan or move the image up down left and right NOTICE You can damage an external monitor by using an unsupported refresh rate Before adjusting the refresh rate on an external monitor see the user s guide for the monitor 44 Using the Display Using an External Monitor Simultaneously as an Extension of Your Computer Display You can attach an external monitor or projector to your computer and use it as an extension of your display known as dual independent display or extended desktop mode This mode allows you to use both screens independently and drag objects from one screen to the other effectively doubling the amount of viewable work space To use extended desktop mode perform the steps in the following section that corresponds to the operating system your computer is using Microsoft Windows XP 1 Connect the external monitor TV or
157. ter has been exposed to extreme temperatures allow it to acclimate to room temperature for 1 hour before turning it on Protect the computer the batteries and the hard drive from hazards such as extreme temperatures and overexposure to sunlight dirt dust or liquids Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment Traveling With YourComputer 97 98 Travel Tips NOTICE Do not move the computer while using the optical drive to prevent loss of data NOTICE Do not check the computer as baggage e Consider changing your power management options to maximize battery operating time see Configuring Power Management Settings on page 33 If you are traveling internationally carry proof of ownership or of your right to use the computer if it is company owned to speed your passage through customs Investigate the customs regulations of the countries you plan to visit and consider acquiring an international carnet also known as a merchandise passport from your government Find out what type of electrical outlets are used in the countries you will visit and have appropriate power adapters Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers Traveling by Air NOTICE Do not walk the computer through a metal detector Send the computer through an X ray machine or
158. the battery from overcharging When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature Then connect the computer to an electrical outlet to continue charging the battery For more information about resolving problems with a battery see Power Problems on page 87 Replacing the Battery A CAUTION Before performing these procedures turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and computer and remove any other external cables from the computer A CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer NOTICE You must remove all external cable
159. the computer As the computer boots it detects the additional memory and automatically updates the system configuration information 118 Adding and Replacing Parts To confirm the amount of memory installed in the computer click Start or Help and Support gt Computer Information Subscriber Identity Module SIM Card A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 107 2 Remove the battery see Replacing the Battery on page 33 1 SIM card 3 Slide the SIM card into the compartment with the cut off corner of the card facing away from the compartment 4 Reinstall the battery Wireless Cards If you ordered a wireless LAN or WAN card with your computer the card is already installed A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer Adding and Replacing Parts 119 Wireless Local Area Network WLAN Cards 1 Follow the procedures in Before You Begin on page 107 2 Remove the hinge cover see Hinge Cover on page 112 3 Remove the keyboard see Keyboard on page 113 4 Ground yourself by touching one of the metal connectors on the back of the computer K NOTE If
160. thout the Operating System CD To run the Files and Settings Transfer Wizard without the Operating System CD you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Click Start gt Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen click New Computer gt Next 4 On the Do you have a Windows XP CD screen click I want to create a Wizard Disk in the following drive gt Next al Insert the removable media such as a writable CD and click OK When the disk creation completes and the Now go to your old computer message appears do not click Next 7 Go to the old computer To copy data from the old computer 1 On the old computer insert the wizard disk 2 Click the Start gt Run 3 In the Open field on the Run window browse to the path for fastwiz on the appropriate removable media and click OK 4 On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer gt Next About Your Computer 27 28 On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Co
161. to assign passwords remotely Using a Primary System Password The primary system password allows you to protect the computer from unauthorized access Access User Accounts from the Control Panel to create user accounts and add or change passwords After assigning a primary password you must enter it each time you turn on your computer If you do not enter a password within 2 minutes the computer returns to its previous operating state NOTICE If you disable the administrator password the primary password is also disabled If you have assigned an administrator password you can use it instead of the primary password The computer does not specifically prompt you for the administrator password Using an Administrator Password The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration The administrators or technicians can assign identical administrator passwords to groups of computers allowing you to assign a unique primary password To set or change administrator passwords access User Accounts from the Control Panel Securing YourComputer 65 When you set an administrator password the Configure Setup option becomes available in the system setup program The Configure Setup option allows you to restrict access to system setup in the same way that a primary password restricts access to the computer The administrator password can be used instead o
162. ttery see Replacing the Battery on page 33 Press the power button to ground the system board Remove any installed ExpressCards or PC Cards see Removing a Card or Blank on page 61 Hard Drive A NRO O gt CAUTION If you remove the hard drive from the computer when the drive is hot do not touchthe metal housing of the hard drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off your computer before removing the hard drive Do not remove the hard drive while the computer is turned on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell NOTE If you are installing a hard drive from a source other than Dell you need to install an operating system drivers and utilities on the new hard drive Follow the procedures in Before You Begin on page 107 Adding and Replacing Parts 2 Turn the computer upside down and remove the two screws that secure the hard drive carrier to the chassis 1 screws 2 2 hard drive NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting Against Electrostatic Discharge in the Product Information Guide Slide the hard drive carrie
163. tting Help Obtaining Assistance 1 See Troubleshooting on page 71 for information and procedures that pertain to the problem your computer is experiencing 2 Run the Dell Diagnostics see Dell Diagnostics on page 73 Make a copy of the Diagnostics Checklist on page 143 and fill it out 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 140 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem contact Dell see Contacting Dell on page 143 K NOTE Call Dell Support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the support service see Technical Support and Customer Service on page 139 4 NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Contacting Dell on
164. tus light rapidly flashes orange the battery may be defective Contact Dell see Contacting Dell on page 143 CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0 C 32 F the computer will not start up TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES See Configuring Power Management Settings on page 33 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules see Memory on page 115 Ensuring Sufficient Power for Your Computer Your computer is designed to use a 65 W or 90 W AC adapter However for optimum system performance you should always use a 90 W adapter Using less powerful AC adapters including the 65 W AC adapter will cause you to receive a WARNING message Docking Power Considerations Due to the extra power consumption when a computer is docked to the Dell D Dock normal computer operation is not possible on b
165. ty e View frequently asked questions e Learn more about the Dell Support Utility e Turn the Dell Support Utility off Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell Support Utility click the question mark at the top of the Dell Support screen Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Fill out the Diagnostics Checklist see Dell Diagnostics on page 73 as you complete these checks ENSURE THAT Microsort Windows RECOGNIZES THE DRIVE In Windows XP e Click Start gt My Computer In Windows Vista e Click the Windows Vista Start button ea gt Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 145 ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS CHECK FOR HARDWARE INCOMPATIBILITIES Se
166. uadro NVS 140M 256 MB of video memory dedicated at lt 512 MB of system memory or 512 MB of video memory dedicated plus shared gt 1 GB of system memory integrated graphics solution e 512 MB of system memory Maximum video memory is 128 MB e 1 GB of system memory Maximum video memory is 256 MB e 2 GB of system memory Maximum video memory is 384 MB LCD interface LVDS TV support NTSC or PAL in S video and composite modes Audio Audio type High Definition Audio Soft Audio Audio controller SigmaTel STAC9205 Specifications 133 Audio continued Stereo conversion Interfaces Internal External Speaker Internal speaker amplifier Volume controls 24 bit stereo digital to analog 24 bit stereo analog to digital PCI bus HDA microphone miniconnector stereo headphones speakers miniconnector two 4 ohm speakers 2 W channel into 4 ohms keyboard shortcuts or program menus Display 134 Type active matrix TFT Dimensions Height Width Diagonal Operating angle Viewing angles WXGA horizontal WXGA vertical WSXGA horizontal WSXGA vertical WUXGA horizontal WUXGA vertical Pixel pitch WXGA WSXGA WUXGA Power consumption panel with backlight typical WXGA WSXGA WUXGA Specifications WXGA WSXGA or WUXGA 207 0 mm max 8 15 inches 331 2 mm 12 94 inches 390 57 mm 15 4 inches 0 closed to 180 40 40 10 30 65 6
167. uch as a writable CD for transfer to the new computer K NOTE You can transfer information from the old computer to the new computer by directly connecting a serial cable to the input output 1 0 ports of the two computers To transfer data over a serial connection you must access the Network Connections utility from the Control Panel and perform additional configuration steps such as setting up an advanced connection and designating the host computer and the guest computer For instructions on setting up a direct cable connection between two computers see Microsoft Knowledge Base Article 305621 titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP This information may not be available in some countries For transferring information to a new computer you must run the Files and Settings Transfer Wizard You can use the optional Operating System CD for this process or you can create a wizard disk with the Files and Settings Transfer Wizard Running the Files and Settings Transfer Wizard With the Operating System CD K NOTE This procedure requires the Operating System CD This CD is optional and may not be included with all computers To prepare the new computer for the file transfer 1 Start the Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen click New Computer and click Next 4 On the Do you
168. uide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE The hinge cover is fragile and can be damaged if extreme force is used Be careful when removing the hinge cover 1 Follow the procedures in Before You Begin on page 107 2 Turn the computer top side up and then open the display all the way 180 degrees so that it rests on your work surface NOTICE To avoid damaging the hinge cover do not lift the cover on both sides simultaneously 3 Insert a scribe in the indent to carefully pry up the hinge cover on the right side 112 Adding and Replacing Parts 1 hinge cover 2 indent 4 Ease the hinge cover up moving from right to left and remove it 5 To replace the hinge cover insert the left edge of the cover into the hinge cover slot and press from left to right until the cover snaps into place Keyboard A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer To remove the keyboard 1 Follow the procedures in Before You Begin on page 107 Remove the hinge cover see Hinge Cov
169. ut Your Computer 17 KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following a Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled VOLUME CONTROL BUTTONS Press these buttons to adjust the speaker volume MUTE BUTTON Press this button to turn off the speakers AMBIENT LIGHT SENSOR Helps to control display brightness For more information see Using the Ambient Light Sensor on page 46 18 About Your Computer Left Side View e 1 2 3 4 5 6 7 8 9 1 security cable slot 2 air vents 3 IEEE 1394 connector 4 audio connectors 5 ExpressCard slot 6 wireless switch 7 WiFi Catcher light 8 PC Card slot 9 smart card slot SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see Security Cable Lock on page 63 NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot AIR VENTS The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a
170. w the remaining onscreen prompts In the event System Restore did not resolve the issue you may undo the last system restore To undo the last system restore see Undoing the Last System Restore on page 103 Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete For Windows XP 1 Click Start gt All Programs Accessories System Tools System Restore 2 Click Undo my last restoration gt Next For Windows Vista 1 Click the Windows Vista Start button Help and Support 2 In the search box type System Restore and press lt Enter gt 3 Click Undo my last restoration gt Next Reinstalling Software 103 Enabling System Restore NOTE Windows Vista does not disable System Restore regardless of available disk space Therefore the following steps apply to Windows XP only If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click Start gt Control Panel gt Performance and Maintenance System System Restore 2 Ensure that Turn off System Restore is unchecked Using the Operating System CD Before You Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using W
171. with each other over the air waves rather than through a network cable connected to each computer In a WLAN a radio communications device called an access point or wireless router connects network computers and provides Internet or network access The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves What You Need to Establish a WLAN Connection Before you can set up a WLAN you need e High speed broadband Internet access such as cable or DSL A broadband modem that is connected and working e A wireless router or access point e A wireless network card for each computer that you want to connect to your WLAN e A network cable with the network RJ 45 connector Checking Your Wireless Network Card Depending on what you selected when you purchased your computer the computer has a variety of configurations To confirm that your computer has a wireless network card and to determine the type of card use one of the following e The Start button and the Connect To option e Your original computer invoice Start Button and Connect To Option In Microsoft Windows XP click Start gt Connect To gt Show all connections In Microsoft Windows Vista click Ei Connect ToView network computers and devices If Wireless Network Connection does not appear under LAN or High Speed Internet you may not have a wireless network card If Wireless Network C
172. y copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them see Memory on page 115 GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the Troubleshooting computer remove the hard drive see Hard Drive on page 108 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 73 HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see Hard Drive on page 108 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 73 HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the computer
173. y module capacities Memory type Minimum memory Maximum memory two user accessible SODIMM sockets 256 MB 512 MB 1 GB and 2 GB 533 667 DDRII SDRAM 512 MB 4 GB Ports and Connectors Serial Video Audio USB IEEE 1394 S video TV out Modem Network adapter 9 pin connector 16550C compatible 16 byte buffer connector 15 hole connector microphone miniconnector stereo headphones speakers miniconnector three 4 pin USB 2 0 compliant connectors 7 pin mini DIN connector optional S video to composite video adapter cable RJ 11 support RJ 45 port D Dock standard D dock connector for devices such as D Docks advanced port replicators and expansion stations Communications Modem Type v 92 56K MDC Controller softmodem Specifications Communications continued Interface Intel HDA bus Network adapter 1 GB Ethernet LAN on system board Wireless internal WLAN WWAN and Bluetooth wireless support if optional cards are purchased Video Video type Video controller Video memory integrated on system board or discrete graphics on system board discrete graphic solutions nVIDIA Quadro NVS 135M or nVIDIA Quadro NVS 140M integrated graphics solution Intel GM965 discrete graphic solutions nVIDIA Quadro NVS 135M 128 MB of video memory dedicated at lt 512 MB of system memory or 256 MB of video memory dedicated plus shared gt 1 GB of system memory nVIDIA Q
174. you leave the area ground yourself again when you return to the computer 5 Ifa card is not already installed go to step 6 If you are replacing a card remove the existing card a Disconnect the antenna cables from the card 1 antenna cables b Release the card by pushing the metal securing brackets away from the card until the card pops up slightly 120 Adding and Replacing Parts O RN O 1 WLAN card 2 metal securing brackets 2 c Lift the card out of its connector NOTICE The card connector is keyed to ensure correct insertion If you feel resistance reinstall the card to realign it in the connector NOTE Do not insert a WWAN network card into the WLAN card slot NOTE The WLAN card may have two or three antenna connectors depending on the type of card you ordered Install the card NOTICE To avoid damaging the WLAN card never place cables on top of or under the card a Move any antenna cables out of the way to make space for the WLAN card b Align the card with the connector at a 45 degree angle and press the card into the connector until it clicks NOTE Your WLAN card may have two or three antenna connectors depending on the type of card you ordered Most antenna connectors have color coded markings that correspond to the color of the cable NOTE For more specific information about which cable to connect to which connector see the documentation that came with your WLAN card Connect the antenna cables
175. ypes of ExpressCards ExpressCards support both the PCI Express and USB 2 0 standard Express Service Code A numeric code located on a sticker on your Dell computer Use the Express Service Code when contacting Dell for assistance Express Service Code service may not be available in some countries extended display mode A display setting that allows Glossary 151 you to use a second monitor as an extension of your display Also referred to as dual display mode extended PC Card A PC Card that extends beyond the edge of the PC Card slot when installed F Fahrenheit A temperature measurement scale where 32 is the freezing point and 212 is the boiling point of water FBD fully buffered DIMM A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer AMB that speeds communication between the DDR2 SDRAM chips and the system FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations that state how much radiation computers and other electronic equipment can emit fingerprint reader A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer folder A term used to describe space on a disk or drive where files are organized and grouped Files in a folder can be viewed and ordered in various ways such as alphabetically by date and by size format The process that prepare

Latitude D830 User`s Guide

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