Medi-Link User Manual v1.2
Contents
1. Lead Acid Battery Superheterodyne gt 110 dBm 50 metres open air Subject to environmental conditions SAWR stabilised 304 MHz Australia amp New Zealand 315 MHz Singapore USA amp Canada 434 amp 868 MHz UK amp Europe lt 100 uW or various international compliances International Quality manufacturing Standards Personal Response Systems PSTN Interworking Australia PSTN Interworking New Zealand Voice Frequency Performance Australia Public Switched Telephone Network Singapore Public Switched Telephone Network UK amp Europe Intruder Alarm Systems Wireless Emissions Australia amp New Zealand EMC Australia amp New Zealand Emissions FCC USA Canada amp Singapore Emissions EMC UK amp Europe EMC EU Radio Device RF Performance UK amp Europe Safety Requirements UK amp Europe Electrical Safety Australia amp New Zealand UK Standards US FCC Dialler Approvals Canadian Dialler Approvals WARNING For safety reasons only connect equipment with a telecommunications compliance label This includes customer equipment previously labelled permitted or certified Copyright SmartLink A Division of Ness Corporation Pty Ltd Email smartlink ness com au Web Site www smartlink com au To the best of our Knowledge the information contained in this manual is correct at the time of print SmartLink A division of NESS CORPORATION PTY LTD reserves the right to2. While such occurrences are unusual they are possible In this case it may be necessary to either increase the physical separation between the Ness receiver and other devices or if possible change the radio frequency or channel of the other devices 2 Unauthorised tampering physical damage electrical interruptions such as mains failure electrical spikes or lightning TABLE OF CONTENTS INTRODUC HON isescsrrsicsursssesdosssisesissseisdissoisesnset A MEDI LINK FEATURE G ccscsssccssssreeee J USING YOUR MEDI LINK seesssossessssoseesssoose 5 SETTING THE TIME amp DATE eeeeee 5 6 7 9 FO CALC FOR PIELE crin nee ane SPECIAL FUNC THONS sessssirsisscesrssscossvsisacesnssvest DISPLAYS amp WARNINGS ssooesssoocesssosessso SPECIFICATIONS susssssrcsrsisonsssssesossaes amp INTRODUCTION Your Medi Link unit has been designed to provide you with the freedom and peace of mind in that should you need assistance or HELP it is available to you 24 hours a day with the simple press of a Button The modern design of the Medi Link unit allows it to be installed unobtrusively anywhere and is ready when you need help HELP can be summonsed by pressing a Button on your personal Pendant or Wristwatch which you can wear both inside your home or outside in the garden ready for any emergency giving you the freedom you enjoy for total control at all times The Medi Link unit has been bui
3. make changes to the features and specifications at any time without prior notice in the course of product development 11
4. LESS PSA 240VAC SMOKE DETECTORS Wireless PSA 240VAC Smoke Detector Wireless Interface With 9V Rechargeable Backup Battery for PSA 240VAC Smoke Detector 100 054 106 177 USING YOUR MEDI LINK NORMAL OPERATION Your Medi Link unit will normally look like this e The MAINS ON Light amp the CANCEL GREEN BUTTON should be ON e The current Day and Time is also display on the LCD display SETTING THE TIME amp DATE The Medi Link unit has an inbuilt Clock and Calendar that is backed up by the system battery and will remain even in the event of a power failure If you require the time and day to be changed for any reason then perform the following steps 1 2 While the Medi Link unit is in standard operation mode press and hold down the CANCEL Button for 10 seconds until Set Time is displayed Press the HELP Button until the correct hour is displayed Once the hour is set press the CANCEL Button to begin setting the minutes In a similar fashion press the HELP Button until the correct minutes are displayed After the minutes have been set press the CANCEL Button to move onto setting the Year Month and Day While in the Set Date menu press the HELP Button until the correct year is selected After the year has been set press the CANCEL Button to move onto setting the month Press the HELP Button until the correct month is selected After the month has been set press the CANCEL Bu
5. SMART LINK LEE a TMI R Tomorrows Technology Today f Innovative Electronic Solutions iat www ness com au C RPORATION a ro oy CANCEL Medi Link Mains 9 SER MANUAL Medi Link User Manual Rev1 2 SMART lt LINK a Tomorrows Technology Today A division of NESS CORPORATION PTY LTD November 2015 Unit 4 56 Norcal Rd Nunawading VIC 3131 Australia Tel 61 3 9875 6400 Facsimile 61 3 9875 6422 Email smartlink ness com au Web Site www smartlink com au SmartLink Medi Link User Manual Rev 1 2 Document Part Number 890 382 For Products Medi Link Unit iisritys LX CE Ness Corporation Pty Ltd ABN 28 069 984 372 Specifications may change without notice Ness Corporation manufacturing processes are accredited to ISO9001 quality standards and all possible care and diligence has been applied during manufacture to ensure the reliable operation of this product However there are various external factors that may impede or restrict the operation of this product in accordance with the product s specification These factors include but are not limited to 1 Erratic or reduced radio range Ness radio products are sophisticated low power devices however the presence of in band radio signals high power transmissions or interference caused by electrical appliances such as wireless routers cordless phones computers TVs and other electronic devices may reduce the range performance
6. al telephones Mon 3 00 are working Your Medi Link Unit will also beep for 25 seconds Contact your Installer or Monitoring Centre The Telephone Line has failed Check and make sure that CHECK LINE the telephone lead is plugged in and all normal telephones Mon 3 00 are working Your Medi Link Unit will also beep for 25 seconds Contact your Installer or Monitoring Centre The Mobile has failed NB Medi Link Cellular unit only Check Sim Card Antenna and make sure that it is plugged in properly Check Signal Strength and make sure that it is displaying 1 to 9 on the top right hand corner of the Medi Link LCD Contact your Installer or Monitoring Centre CHECK MOBILE Mon 3 00 FAQ S gt O O PO PO PO Are Pendants Water resistant and can I still shower or bath with them on Yes The standard Pendant is not only water resistant but also completely waterproof to IP67 Ratings far exceeding the required specifications Other specialty Pendants may only be water resistant Should the Medi Link unit be tested Yes Refer to your Installer or the Monitoring Centre How long does the Pendant s battery last Pendants use a lithium battery which lasts between 5 to 7 years under normal conditions with a 10 year shelf life Can I change the types of Pendants I have installed Yes Pendants can be easily changed to suit your wants or needs Simply refer to your Installer or the Monitoring Centre an
7. d they can arrange for your Pendant type to be changed If Mains Power is disconnected will my Medi Link unit and normal telephone still operate Yes all telephones will still operate normally with a Medi Link unit and more importantly unlike some other products the emergency open voice will still be fully operational How long does the Medi Link unit s Back Up Battery last if Mains Power is disconnected The Medi Link unit s Back Up Battery under normal operating conditions can last up to 1000 hours non rechargeable models and 200 hours rechargeable models far exceeding the capacity of some other products on the market which can be as little as 30 hours Should I wear my Pendant to bed Yes You should wear your Pendani at all times including when you go to bed 10 SPECIFICATIONS Medi Link Unit Dimensions Weight Quiescent Current AC Plug Pack Part No 840 030 Battery Backup Part No 142 014 Radio Receiver Sensitivity Range Transmitter Type Frequency Power Output Conforming Standards IS09001 2000 AS4607 AS ACIF S002 2005 PTC200 AS ACIF S004 PSTN1 TBR21 AS2201 4 C2 AS4268 AS NZSCISPR22 FCC 47 Part 15 EN301 489 3 EN55022 Class B EN300 220 1 V1 3 1 EN60950 AS NZS60950 2003 A1 CE TIA EIA IS 968 IC CS 03 Issue 8 Part 1 235 x 95 x 150 mm 1300 grams including battery 5mA 17V AC 300mA with integral earth 12V 800mAH Sealed Rechargeable
8. lt to the highest of technical standards for the protection of people and property and manufactured to Australian and International quality standards Your Medi Link unit can be supplied with additional fixed or portable Radio Key Pendants which can be worn or placed around the home as needed Please contact your supplier for more information MEDI LINK FEATURES HELP Red Button CANCEL Green Button Low Battery Indicator 2 x 16 Character LCD Mains Power Indicator External Antenna Port Battery Cover Wall Mounting Holes Battery ON OFF Switch without protective cover Battery ON OFF Switch with protective cover Auxiliary Speaker Output RS232 program port Auxiliary In Out Port Power Input Telephone Line In Telephone Handset 12V 800mAH Rechargeable Battery Lead Acid _ O Gent No 142 ae set RADIO KEY PENDANTS Wristwatch 2 Way Long Neck Chain or Range Pendants Man Down war moOnntcs Dementia Call Points Fixed Waterproof 106 183 Fall Pendant Wireless Radio Pendants Proximity Key if e 100 794 i 100 698 100 Se 100 677 2 NB for 2 Way Long Range Medi Diallers only 915 8MHz to 927 2 MHz RADIO DETECTORS amp WIRELESS KEYPAD LUX PIR Universal Reed Switch with inbuilt LED Night Light Wireless Radio Keypad Inactivity Inactivity 100 001 100 529 106 174 ponent ryn i j i lt dj J OF l oyy 2oOO8 WIRE
9. programmed with one or more special features by your installer these are described below check with your Monitoring Company if you have any queries about these or other features PILL REMINDER Your Medi Link unit has an inbuilt Clock and Calendar that is backed up by the system battery and will remain even in the event of a power failure Your Medi Link unit can be programmed to produce regular warning Voice Prompt such as a Medication reminder at a specific time When the Pill Reminder Timer is active it will be pre set by your Installer to provide a warning Voice Prompt Chime This is a personal task reminder from your unit repeat this is a personal task reminder from your unit flashes the CANCEL GREEN BUTTON for 5 minutes and displays Pill Reminder as a reminder to take your Medication Pill Reminder Mon 9 00 You can stop the warning by pressing the CANCEL GREEN BUTTON NOTE There is no Help message sent to your Monitoring Centre the warning is a reminder for you only If you do not press the CANCEL GREEN BUTTON the Pill Reminder will stays on the LCD display Timer will de activate and it will not re start until the CANCEL GREEN BUTTON is pressed again You can use this as a useful feature if you wish to change the timer to commence at a different time If you wish to change the timer to a different interval e g Monday Tuesday Wednesday Thursday Friday Saturday Sunday to Everyday then you
10. r Monitoring Centre may be able to change this time over the phone or your Installer can change it for you MAINS FAIL CHECK POWER MAINS FAIL Mon 3 00 Mon 3 00 Your Medi Link unit also has a special feature designed to alert you if the power outlet has been knocked out of the socket accidentally Within 10 seconds of the power outlet being removed your Medi Link unit will give 2 warnings Voice Prompt Chime Power to your unit is disconnected Please check powerpoint connections and switch advising that the power has been interrupted or disconnected and needs to be reconnected SYSTEM CALL REMINDER Your Medi Link unit also has a System Call Reminder designed to alert you however should you forget to test your Medi Link unit When the System Call Timer is active it will be pre set by your Installer to remind you Voice Prompt Chime Your unit is now due for testing Please activate your unit to notify us all is well If you wish to change the timer to a different interval e g Monday Tuesday Wednesday Thursday Friday Saturday Sunday to Everyday then your Monitoring Centre may be able to change this time over the phone or your Installer can change it for you INACTIVITY MONITOR Your Medi Link unit may have been programmed by your Installer to ensure that you have not had an accident and are unable to move and you do not have a Pendant with you to call for Help The Inactivity Monitor after a fixed pe
11. riod of time without any activity will automatically send a Help message to your Monitoring Centre The Medi Link unit will produce warning beeps and flash the HELP RED BUTTON DISPLAYS amp WARNINGS HELP RED BUTTON FLASHING QUICKLY WHILE BEEPING Your Medi Link is about to send a Helo message to your Monitoring Centre HELP RED BUTTON FLASHING SLOWLY Your Medi Link unit has sent a Helo message to your Monitoring Centre and is waiting to send the I m O K message The CANCEL GREEN BUTTON will need to be pressed to send the I m O K message FAULT DISPLAYS Check Power or Mains Fail Check and make sure that the MAINS Power Pack is plugged in and turned ON at the Power Point CHECK POWER Mon 3 00 Power has been OFF for too long and Battery is Low Faulty or the Battery Switch has been Switched OFF Contact your Installer or Monitor Centre LOW BATTERY Unit LOW BATTERY Pendant No 1 to No 8 Low Battery Contact your Installer Pendant No 1 or Monitoring Centre LOW BATTERY Detector No 1 to No 8 Low Battery Contact your Installer Detector No 1 or Monitoring Centre Failed to Send Report a message to your Response REPORT FAIL Centre Check and make sure that the telephone lead is Unit plugged in and all normal telephones are working Contact your Installer or Monitoring Centre The Telephone Line has failed Check and make sure that LINE FAIL the telephone lead is plugged in and all norm
12. tton to move onto setting the day Press the HELP Button until the correct day is selected Finally press the CANCEL Button to Exit the Menu and save changes 5 TO CALL FOR HELP You can make your Medi Link unit Call for Help by either HELP Pressing the HELP RED BUTTON on 2 the Medi Link unit OR Pressing the Large HELP RED BUTTON on your Pendant for 2 seconds OR 3 Pressing the front or Side Lever HELP Panic Button s on your Box style Pendant for 2 Seconds The HELP RED BUTTON will FLASH rapidly and the Medi Link unit will start beeping This is a Pre Alarm warning while this is sounding you can Cancel the Help alarm by pressing the CANCEL GREEN BUTTON on the Medi Link unit CANCEL f the CANCEL GREEN BUTTON ts not pressed A within the pre alarm time 10 seconds then your Medi Link unit will dial your Monitoring Centre using the telephone line NOTE Your Medi Link unit will cut off your telephone for the duration of the call to ensure that there is no interference to the call this will normally take about 15 seconds When your Monitoring Centre has received the Call your Medi Link unit will beep 7 times to let you know that the Call has been received The HELP RED BUTTON will now FLASH slowly every 4 seconds to indicate that your Medi Link unit has called for Help SPECIAL FUNCTIONS Your Medi Link unit may have been
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