SureMDM™ User Guide - 42Gears Mobility Systems
Contents
1. Centralized Mobile Device Management Solution v2 0 User Guide for Android Cn amp Windows Mobile CE al HERUEARS MODE VU Stusrems A Welcome 4 B Features 4 C Getting Started 4 1 Pre requisites 4 2 Quick Look at SureMDM Web Console 5 3 Getting Nix 9 i Windows Mobile CE 9 ii Android 9 4 Verifying Connectivity with SureMDM Server 10 5 Configuring the NIX Agent 11 i Windows Mobile CE 11 ii Android 12 iii Windows Mobile via Barcode la 12 6 Approving Devices on Web Console 13 D Using SureMDM Web Console 15 1 Organizing your Devices 15 2 Managing Your Devices 19 1 Deleting Device s 20 ii Applying a Job 20 iii Viewing Job Queue 20 iv Blacklist a Device 20 v Viewing Device Log 20 vi Searching your Devices 20 vii Customizing the View 21 viii Refresh Information 21 ix Remote Control 21 a Remote Screen Windows Only 21 b Remote File Explorer 22 c Remote Processes MY Windows Only 22 d Remote Registry Editor aa windows Only 23 x Locate Your Device 24 xl Send Message 24 xii Reboot Your Device 25 xiii Lock Your Device 25 xiv Wipe the Device 25 xv Application Management 25 3 Utility Panel 27 i Mail 27 ii Remote Control 27 iii Jobs 28 a Job Type Any 29 b Job Type Windows Mobile CE 31 c Job Type Android 34 2011 42Gears Mobility Systems SureMDM User s Guide EMD Men d Generating Nix Configuration Barcode Y windows only 38 iv Reports 39 a System Log 392. e Download it from the web browser on a PC and copy it on to the device s Memory Card SD Card via ActiveSync Bluetooth or Wifi e Point the mobile web browser to the NIX download page e Create an Application Install Job for NIX Upgrade only Launch the installation file on device after downloading Android SureMDM Nix Agent for Android is downloaded as Android Application File apk which can be obtained in many ways e You can get the Nix Agent from Android MarketPlace fea F D D Xi 3 31 PM F 8 FO ev 11 59 PM fr search eN g Business ol 1 result for 42gears suremdm Wa SureMDM Nix Ager Installed Vix 42Gears Mobility Systems SureMDM Nix Agent 42Gears Mobility Systems My review Let others know what you think of this application Rate it 2011 O 42Gears Mobility Systems SureMDM User s Guide mn VIF F 3 Mn e Download the software from Official website at http suremdm 42gears com nix nixagent apk via Mobile Browser or PC and copy it to the device Memory Card and launch the installation d This method requires that Allow installation of non Market applications is enabled on your phone dk SureMDM client requires access to few device resources like GPS Phone data connection Storage card etc Please select Allow access to these resources while installation Y You can download amp use the trial version by registering at our website 4 Verifying Connectivity with SureMDM Server
3. Displays list of all the jobs deployed by SureMDM between the selected dates e Asset Tracking Phone Number Serial Number Mac Address Date updated Displays a detailed report of Assets managed by SureMDM 2011 42Gears Mobility Systems SureMDM User s Guide Ed LIFE M 2 Men 4 Viewing System Log SureMDM keeps you updated with all the actions happening across an account with a live ticker in the bottom of the screen The logs are updated in a chronological order and even display log information of other users who are logged on to the same company account 10 10 2011 5 51 16 PM Device Client0125 updated its info 10 10 2011 5 50 49 PM Device Client0125 is online 10 10 2011 5 50 09 PM Device Client0126 is offline 10 10 2011 5 50 09 PM Device Client0125 is offline 10 10 2011 5 49 49 PM Applylob Device Client0125 UserPrakash No response from device It might be Offline 10 10 2011 5 49 32 PM Support request raised by Client0125 Below the log console is the memory infobar which displays the memory usage of the organization as a whole 5 Managing SureMDM Accounts The right upper side of SureMDM displays the current user who is logged in and provides the basic user profile management actions Allows the administrator to create edit and delete users who user Management have the authorization of accessing Sure MDM s This option is available only for a SureMDM Super user
4. H ControlPanel kA Start z5 keyboard layout A MUI 4 HKEY CLASSES ROOT k HKEY USERS SureMDM provides you a full fledged Remote Registry Editor allowing you to Add Edit amp Delete registry values together with displaying the contents in a tree structure 2011 O 42Gears Mobility Systems SureMDM User s Guide ure DM x Locate Your Device Enables you to locate your device globally via GPS with the ability to zoom in detail WildFee i 2Guars Sears Mobibtv Syse xi Send Message Sending an instant message to an online device is now as easy as counting 1 2 3 1 Just Click Message button 2 Type in your message 3 Click Send Message Send Message Ba sect Message Thanks for showing interest in SureMDM 2011 42Gears Mobility Systems SureMDM User s Guide ure MDM xii Reboot Your Device Reboots your device remotely just at the click of a button xiii Lock Your Device Initiates a Device Lock remotely The User will need a password to unlock the device dk Device needs to have password configured for the Lock to work successfully If the password is not configured a warning message is displayed informing the password is not set for the device You can use a Password type Configuration Policy Job for Windows Devices or Security Policy Job for Android Devices to enforce password settings xiv Wipe the Device a Clears all data from the
5. To make sure your device has proper connectivity with the SureMDM server follow these steps e Launch web browser on the mobile device e Access the URL http suremdm 42gears com test html e The page should display the confirmation message SureMDM Server is running SureMDM Server is running 2011 42Gears Mobility Systems SureMDM User s Guide um EMD ML 5 Configuring the NIX Agent i Windows Mobile CE e Go to Start gt Programs gt NIX to launch the application e The NIX initial screen looks as displayed below Network Status Icon should be Green when SureMDM server is reachable e A Green status icon means the Nix Agent is configured properly e Ifthe Status Icon is not Green Click on the Settings button on the screen and confirm the information such as AccountID Server Address etc and Press OK to Save the settings e Press Start to connect the Nix to server e Press OK or X to close the Nix screen uo on al 4 diii Hie Customer ID 1210001 seven aremamaagesennv 2011 O 42Gears Mobility Systems SureMDM User s Guide sre MDL ii Android e Goto All Applications and launch SureMDM Nix e Make sure Enable NIX Service is checked e Ifthe Status Icon is Green the NIX Agent is configured properly e Ifthe Status Icon is not Green continue with steps below e Click Settings button amp Verify AccountID and Server Address FET FG em 3 44PM Nix Agent Customer ID 1210001 S
6. New Folder or Launch an Application File on the device remotely dk Currently Android Remote Control is limited to File Explorer only c Remote Processes R Windows Only Remote Screen Process ame btmorui sxe connmgr exe oprog exe Odwlletener axe device eve fiesys exe qvetexue iexplore exe Monitor ea8 Mix exe r ewe paslook cxe repliog exe lt Sdcsupp exe Remote File Explorer Remote Processes Process ID BEBF 1486 aroceraz ZECSESEZ AL PLEGAA EFFAIICZ FFA27S2 2F804724 FCISFBE 4 6F742 ersooin FF B40GZ EEC7S7CE eneo wor 8FO2086E Thread Count Remote Registry Editor 2011 42Gears Mobility Systems SureMDM User s Guide Ed LIFE MDMA Remote Processes shows all the currently running processes on the Windows device with the functionality to kill any process remotely Remote Processes can help you manage device s CPU Usage with precision d Killing a System Critical Process may make your system unstable or lead to information loss and will require a system restart to bring it back to its normal functionality d Remote Registry Editor R Windows only End Session Remote Screen Remote File Explorer Remote Processes Remote Registry Editor HKEY_CURRENT_USER gt P HKEY_LOCAL_MACHINE Mame Type Value oes 4 HKEY CURRENT USER RegPersisted DWord 1 oe 5 Performance Delete 4 Security e System H Comm Software Export New
7. PM N26 2011 12 34 53 PM KNIW20L1 12 47 30 AM S 28 2011 2 50 40 PM HAGL 2 56 36 PM NA DOLL 1104 14 PH VI29 2011 2 36 26 AM SureMDM User s Guide ure DM EI The New button allows you to create a new Job Create Job Choose the Platform Windows Mabile Windows CE Android Any There are 3 main types of Job type a Job Type Any Create Job Any Choose the type of job you wish to create Send Text Message Remote Data Wipe Q Lock Mobile Device Send Text Message 2011 42Gears Mobility Systems SureMDM User s Guide um EMD ML Enter the Job Name Subject of the message and the message content and click OK to save the job Remote Data Wipe Wipe Job Properties Job Name Wipe All Data Enter the Job Name tick the Wipe All Data box and click OK to save the job Lock Mobile Device Lock Job Properties Job Name Lock the device Unlock the device C Enter the Job Name Select the action Lock Unlock you want to apply and click OK 2011 O 42Gears Mobility Systems SureMDM User s Guide Ed LIFE MDMA b Job Type Windows Mobile CE Create Job Windows Mobile Choose the type of job you wish to create 2 Install program C Execute program Q Send Text Message Q Run Script Remote Data Wipe Q Reset Mobile Device D Lock Mobile Device Q Configuration Policy D Nix Agent Settings Install Program
8. User Type ADMIN ADMIN ADMIN ADMIN ADMIN User Created 12 21 2010 4 55 44 PM 1 4 2011 11 12 25 AM 12 10 2010 12 31 22 AM 97 13 2011 9 30 27 AM 12 17 2010 3 43 03 PM B 2 2011 32 57 29 PM 4 5 2011 6 46 56 AM 12 9 2010 9 22 05 AM 5 4 2011 10 18 15 AM 12 10 2010 12 45 01 AM 2011 O 42Gears Mobility Systems SureMDM User s Guide Ed LIFE MDMA The user management window displays the list of users registered with SureMDM and their account types A new user can be added by clicking on the Add User button and entering the user information in the new user window Create New User User Name Password First Name L st Neme Email Phome Number User Type A user information can also be edited or deleted by the super user change Password Allows the current user to change his account password Ends the current user session from SureMDM E Troubleshooting Your SureMDM Fl My device is not getting online in Sure MDM O Check the internet connectivity of your device O Make sure the Server address CustomerID is properly entered Fl My device gives an Access denied error What to do Your device might have been deleted by a user from SureMDM account Try clearing the Device id and re register O You might be using an invalid CustomerID in Nix settings Please verify O You might be exceeding you License Quota for the managed devices Please Error Reference source not found I have
9. an Android 3 0 device but some of the features don t work J Complete support for Android 3 0 is in progress For latest updates regarding this please feel free to Error Reference source not found 2011 42Gears Mobility Systems SureMDM User s Guide EMD Mn F Update History Update Description Tuesday 11 October 2011 Initial Revision 2011 O 42Gears Mobility Systems SureMDM User s Guide
10. available at Microsoft s MSDN Library We have provided you with the most common scripts used in the form of templates which can be edited with the help of comments specified in the template Configure Settings on Dewsce Sob Marne ae ee ss Caztam Paseword Poley WiFi Coohguratiua Cetuler Contiguratien Biuetecth Confguraten Regpstry Contguratien 2011 O 42Gears Mobility Systems SureMDM User s Guide Ed LIFE MDMA Password Policy Wifi Configuration Cellular Configuration Bluetooth Configuration Registry Configuration O O O O Or you can write your own provisioning script using Custom Script option e Nix Agent Settings Nix Agent Settings on Device Job Name _ Enable time synchronization with server Periodicity _ Enable periodic update of device info Periodicity You can configure the device s automatic time sync and the periodic update interval of device information received by SureMDM just by deploying the Nix Agent Settings Job All you need to do is enter the Job Name and select the periodicity of the setting you wish to implement and click OK to save the job c Job Type Android Create Job Android __ Choose the type of job you wish to create Install program Q Send Text Message Remote Data Wipe D Lock Mobile Device Security Policy Q Application Settings 2011 42Gears Mobility Systems SureMDM User s Guide um EMD ML e Install Pr
11. b Device Health Report 39 c Devices Connected AO d Jobs Deployed 40 e Asset Tracking 40 Viewing System Log 41 Managing SureMDM Accounts 41 E Troubleshooting Your SureMDM 42 F Update History 43 2011 O 42Gears Mobility Systems SureMDM User s Guide EMD Mn A Welcome SureMDM is one of the simplest yet powerful Mobile Device Management software available It is a versatile solution that can help organisations with software deployment security location tracking and real time support of enterprise mobile devices running Windows Mobile OS and Google Android OS here in referred to as Android henceforth With SureMDM you get complete view into how an organization s mobile devices are being used their health status and capability to remotely resolve issues on the devices even when they are in user s hands B Features e Support for all modern web browsers including IE Chrome amp Firefox e MDM for Windows Mobile Windows CE amp Android based devices e Real time Device Monitoring with detailed Graphical Information e Remote Job Deployment including facility for group based deployment e Remote Control Support e Peripheral Locking Facility for Android based Devices e GPS based Device Location Service e Detailed Report Generation Ability e Mail Broadcast Messages e High end Security Features including Remote Data Wipe amp Device Lock C Getting Started To begin with we first describe the basics Sure MDM manages your
12. devices with the help of 3 main components e Nix Agent which runs on the Mobile Devices e Web Console which runs on the administrator s browser e The SureMDM Server which connects your devices with the Web Console 1 Pre requisites e Mobile Device running Windows Mobile 5 0 6 1 amp 6 5 or Android Froyo 2 2 e net CF Compact Framework Runtime for Installation Y wmndows only e Network Connectivity WiFi 3g GPRS EDGE or ActiveSync 2011 O 42Gears Mobility Systems SureMDM User s Guide ure MDA 2 Quick Look at SureMDM Web Console e Open Web Browser on your Desktop PC Laptop e Launch https suremdm 42gears com 1 Device Groups Collectively shows all devices under Home and its user created subgroups It also allows user to create and manage devices under various categories such as e Preapproved List of IMEIs which are to be approved automatically e Unapproved List of devices waiting for approval decision e Blacklisted List of devices which are blacklisted from the management list e Repair Center List of devices sent for repair in the Repair Center 2011 42Gears Mobility Systems SureMDM User s Guide ure DM El Preapproved Ei Unapproved i Blacklisted _ gt Repair Center 2 Device List Displays list of devices under the currently selected group on the Device Groups Tab and its details in a tabular format Model Platform Status Last Connected MOTOROLA MC70 Windows Mobile Of
13. live logs from all users and devices currently active in a chronologic order 10 3 2011 3 40 58 PM Deviee Client 116 updated its info 10 3 2011 3 40 51 PM Device Client0116 updated its info 10 3 2011 3 40 27 PM New Device Client0116 added by Prakash 10 3 2011 3 40 14 PM Device Client 116 is online 10 3 2011 3 40 11 PM New device Client0116 registered 10 3 2011 3 40 03 PM Job deleted by Super 8 Data Usage Information Panel Displays amount of data used by account in total 9 Help amp Support Allows you to initiate a Chat with Technical Support Person online or access the Help Documentation Chat with techsupport D 10 Administrative Toolbar The toolbar provides Account Management options user Management change Password E Logout 2011 42Gears Mobility Systems SureMDM User s Guide Ed LIFE MD Men 3 Getting Nix i Windows Mobile CE SureMDM Nix Agent for Windows Mobile can be downloaded as an Installer Executable File exe which can be obtained from the webpage http suremdm 42gears com getnix aspx Every SureMDM customer is designated with a Unique CustomerID issued by 42Gears at the time of purchase You are required to enter the same CustomerID on the download page and click on Download NIX The downloaded file automatically names itself with your CustomerID and helps in configuring Nix on the device The NIX Agent can be installed in multiple ways
14. DM to monitor any application for crash and send a detailed crash report as a message in case the application fails at any point of time Android oniy 5 Disables monitoring of a SureMDM monitored application Unmonito P Android Only Locks an application and requires the user to enter PIN on Lorie the device to use the locked application P Android Only Disables lock on SureMDM locked application P Android Only Initiates Application Uninstall on the device Refreshes list of application installed on the device and their Monitor amp Lock status oj Closes the windows and returns to the main console F SureLock provides a comprehensive lock down solutions for Windows Mobile CE Device applications Error Reference source not found for more information 2011 42Gears Mobility Systems SureMDM User s Guide mn VIF F 3 Mn 3 Utility Panel There are four utility tabs on the left panel of SureMDM namely i Mail The Mail tab displays new unread messages as a mm notification You can open the Mailing console by clicking the Mail tab Crash Report for CrashMe UTE TEGE Sete SERT OY Virtsalbox Android s Per Bae tt Deter Appkcation CrashMe Mer Sei H telen n abs Crashed Fa gt Star 3062 Time Tue Sep 20 10 13 09 GMT 00 00 2011 re Ul E AndroidRuntimel 2311 FATAL EXCEPTION main E Androiduntiemel 23111 java lang OufOfMernaryErat EiAndraiduntime 2711 at com pracey crashme ComhMadctivi
15. Job Name Local File Path Device Path Install After Copy E Silent Install Execute Path Perform the following steps to create an Install Job Program 2011 O 42Gears Mobility Systems O O O 000 Enter the Job Name Browse for the Local File Path you want to install on the device Enter the device path where the program is to be installed Tick Install After Copy if you want to auto launch the setup file Tick the Silent Install option if you want to perform unattended setup on the device SureMDM User s Guide ua EMD ML o Enter the Execute Path if you want to execute an application after installation o Click OK to save the job Execute Program Execute Job Properties Job Name Device Path Parameters Enter the Job Name Enter the program path which you want to execute Enter any parameters you wish to pass to the program Click OK to save the job O O O 9 e Run Script Job Name Enter the Job Name and the complete script code you want to run on the device and click OK to save the job 2011 42Gears Mobility Systems SureMDM User s Guide um EMD ML e Reset Mobile Device Reset Job Properties Job Name Enter the Job Name and click OK to save the job There are no manual configurations needed for this job e Configuration Policy This job helps in provisioning of Windows Mobile Devices using xml scripts There are many configuration scripts
16. Reports page All the reports can be exported to a Comma Separated Value csv file using the Export button The Calendar icon can be used to specify the date field for report generation Run Report Generates the selected report type Ha Clear Report Clears the report displayed on the page a System Log System Log Report Seet Manually From 3 10 2011 15 Til 10 10 2011 Total Results 2402 EG is The System Log displays all the information logged by SureMDM between the selected dates b Device Health Report Device Health Report From 10 3 2011 15 Till 10 10 2011 15 Battery Program Memory lt MB Storage Memory M Total Results 1 GULER cua LECET Device Name Last online Battery Level Program Memory MB Storage Memory MB Displays the device health report between the selected dates on the basis of device health parameters if specified 2011 O 42Gears Mobility Systems SureMDM User s Guide ure DM c Devices Connected From 10 3 2011 f Till 10 10 2011 Total Results 1 GOW MERE Device Name Device Status Last Connected Displays the list of devices connected to SureMDM between the selected dates d Jobs Deployed Jobs Deployed Report Last 1 Week From 10 3 2011 E Till 10 10 2011 ifs Total results 0 Jobs still scheduled 0 Jobs deployed 0 Bede ere Job Name Device Name Job Scheduled At Job Executed At Job Scheduled By Job Status
17. Windows Mobile E Unapproved E Cliento116 Datalogic Elf Windows Mobile FS Blacklisted al Dell Demo Dell Axim X51 Windows Mobile amp Repair Center MC3000 SYMBOL MC3000C50B Windows CE A Repair Ticket is generated automatically and the user is prompted to enter the fault details and Submit it Create new ticket for Elf001 Reported by XrZUser Service Center 42Gears Shop Floor Fault Code 1 Scanner 001 Fault Code 2 Fault Code 3 Non Contract Repair Estimate Required w Scanner fails to initialize 2011 42Gears Mobility Systems SureMDM User s Guide ure DM Displays the fault details of a device in the Repair Center Closes a Repair Ticket and restores the device to the Home list The ticket is still displayed in Repair Center Deletes a Repair Ticket from the Repair Center and restores the device to the Home list Allows to Add Edit and Delete list of Service Center and Fault Codes for Repair Center WiFi 001 Description wifi not working 2011 O 42Gears Mobility Systems SureMDM User s Guide Ed LIFE M 2 ML 2 Managing Your Devices There are a variety of functions your device can perform just by a click on Web Console All you need to do is select the device from the device list and you get all the detailed information of the selected device on the right panel Device Information o Device Model o Operating System of the device o Owner Name Editable o Nix Ag
18. age Whitelisted Applications Allowed _ Unlock all Apps on device Remove Kiosk Mode Name Package Deletes the selected job from the job list i e D D 7 Allows you to modify an already existing job from the jobs list 2011 42Gears Mobility Systems SureMDM User s Guide ua EMD ML d Generating Nix Configuration Barcode amp Windows only Wl Generate Contig Barcodes Nix can be configured on a Windows Mobile just by scanning the configuration barcode It eases the process of Nix configuration and saves time All you have to do is enter the required Nix and WiFi settings for the device and click on Generate Barcode SureMDM automatically generates a Barcode which can then be saved to the local computer and printed for scanning Generate Configuration Barcode WiFi Settings SSID Encrypbon Authentication Network Key Fill up the settings on the left and press Get Barcode to generate barcode Once generated press Save below to save to a file Nix Agent Settings Server Address 5uremdm 1 42Qears com Protocol HTTPS Account ID 1210001 Http Proxy 2011 42Gears Mobility Systems SureMDM User s Guide ure MDA iv Reports The Reports tab allows you to generate reports for various tasks performed by SureMDM over period of time Each report page contains few basic options which are applicable for all report types They are To go back to the Main
19. cted device 2011 O 42Gears Mobility Systems SureMDM User s Guide ure DM e Search device s on the basis of matching pattern e Select Column s to be displayed for the device grid EA ANN EA pen NEA 4 Device Information Panel Displays detailed information about the selected device including device health memory and network status Device Information Battery Device Model HTC Wildfire Main Battery li ion Operating System FROYO Android _ a Owner Name ClientO117 Edit Py Agent Version 1 64 Last Device Time 10 03 11 14 31 23 Backup Battery Notes Add Notes Edit Not Present 100 Memory 7C 61 93 A3 EE FD P m Mi 122 166 116 166 rogram Memory mm 138 7 MB free of 313 5 MB Storage Memory 66 5 MB free of 175 1 ME 5 Quick Action Toolbar Provides easy to use buttons to perform device specific action such as e Refresh device status e Initiate a remote connection with device e Locate the device using GPS e Send an Instant Message to the device if the device is Online e Reboot the device remotely e Initiate device lock e Wipe the data from device e Display installed applications on the device 2011 42Gears Mobility Systems SureMDM User s Guide Ed LIFE MDMA 6 Utility Panel Allows User to access Mails serve a Remote Support session manage Jobs and view Reports for devices a Remote Control 7 System Log Displays
20. device and restores it to factory defaults P Wipe comes handy in situations if device s security is compromised or is infected by virus Wipe deletes all the User data from the device and is irreversible Care needs to be taken before performing the Wipe xv Application Management Applicaton List Wildrire 42 Geare Asp rabom Nene Lock States Montor Status Fectage Neme SereMoon Noa Mormtorry em nix amp rdrea d Syter ard ot TTS Servce btrrud tts Adobe Hentet cern adobe conde Suctooth Shore com andrad Duetoot inten oom ardro d bowser Chiu Locked com andred coador Camera COM anid cera T Cenifkote retailer om ardroid d rtinstaber HTC Funchow Test Program 1 039 com andro ed CS0FunonoeG T om ondred debugroat com andred debugr roi nada Cantaner Gervice com andred defoontamer T Pespie oom android htonentsett Oialer com andgrod ticdeler os Varde SureMDM displays complete list of applications installed on your device with its Name Package and an efficient Application Management System 2011 O 42Gears Mobility Systems SureMDM User s Guide ure DM It provides the following functions EEE KR Displays Advanced Options for an Android device to set device PIN as well as set Crash Monitoring level Advanced Settings Settings for WidPreQ 2Gaars Aa that wll urode loched appicaetrens on Phere 123 Mordor Only crash in spolcahon Montor s errors in application Allows SureM
21. dk Dstalopc FalcomXx3 Micromax_A70 Motorola E5400 LGE Y5750 Paim Treo 350 wangon Mobde Offine Wewows Mob e Offline Widows Mob e amp Offune Androd Minea Androd a Offline Wevdows Mobis amp Ofins Windows Mob e Ofline Wewows Moble amp Offine Wadows Mobde Offine Werdows CE 2 OMine Androed a Offftine Wadows CE Off ine Andro offline Wevdows Mob e Offline Windows Mob e amp Offline Nerdow Mobile a OM ne S7269 7011 3 10 07 PM 30 20L8 9 56 75 PM 9 3 2084 8 50 06 AM 10 2 2035 11 58 17 PM 6 29 2058 10 04 53 PM H 3 2014 3 57 53 PM 10 71 7011 9 25 40 PM 7 30 2011 8 46 10 PM 9724 2011 3 38 09 PM 3 26 2014 1 46 23 PM S 14 2023 2 46 38 PM 8 23 2033 6 02 30 PM 9770 2011 3 77 07 PM 67 17 2011 1119 06 PM 7707 20t 1 9 27 31 PH 97 26 2011 7242 14 PM Create a new group under any selected group of Home tab to organize your devices The devices can then be added to any group using the drag and drop feature Deletes the selected group and its subgroups Renames the selected group Refreshes the list and status of devices 2011 42Gears Mobility Systems SureMDM User s Guide ure MDA The Preapproved tab allows creating a list of devices which can automatically get approved on registering with the server The Preapproved page has 2 options Allows importing a Comma Separated Value csv file containing IMEI mer numbers of devices which are to be approved automatically Deletes the select
22. ed devices in the list P Pre approving devices can help you in approving multiple devices in one go The Unapproved tab displays the devices waiting for approval A notification box also denotes the number of devices in the list The Unapproved page has 2 options usa Approves the selected device s and adds them to the Home mn group Gh Delete Device Denies approval and deletes the device s from the Delete Device Unapproved list The Blacklisted tab displays the devices which are blacklisted from SureMDM management list by the user The Blacklisted page has 2 options Allows to whitelist the blacklisted device s and adds them to the Home group again Deletes the selected blacklisted device s Delete d The DELETE action is irreversible You will have to re register the device to manage them again 2011 O 42Gears Mobility Systems SureMDM User s Guide mn VIF F 3 Mn The Repair Center tab displays the device s awaiting repair device is added to the Repair Center by dragging and dropping the device on the Repair Center tab Device Model O G Home G amp India g Sales E Cliento116 MOTOROLA MC70 Windows Mobile E Client0116 HTC Wildfire Android 2 UK al honeywell ex 99 9S9EX Honeywell Windows Mobile 28 Supervisor E Kirk Microsoft DeviceEmulator Windows Mobile gj SWEDEN 28 us E sTablet GT P1000 Android E Cliento117 SGH T499 Android E Preapproved E Mahant HoneyWell 99EX Honeywell
23. ent Version running on the device o Last Device Time o Notes Editable Battery o Main Battery Health o Backup Battery Health Network o MAC Address of the device o IP Address Connectivity Required o Network Service Provider Name Connectivity Required o Network Signal Strength Connectivity Required Memory Information o Program Memory o Storage Memory Device Information Battery Device Model HTC Wildfire Main Battery Li ion Operating System FROYO Android Ad Owner Name WildFire 42Gears Edit Agent Version 1 64 die Last Device Time 10 04 11 11 49 39 Backup Battery Notes Add Notes Edit Mot Present Network Memory MAC Address 7C 61 93 A3 EE FD Program M IP Address 122 166 116 166 shine ae 115 2 MB free of 313 5 MB Storage Memory kt k i a h E b 66 9 MB free of 175 1 MB 2011 42Gears Mobility Systems SureMDM User s Guide ure MDA Besides displaying device information SureMDM allows you to perform following device specific actions using the following tools i Deleting Device s Ek Deletes the selected device s from the Sure MDM ii Applying a Job Allows you to select a job from the job list and apply it to the selection If the device is online the job is pushed instantly else the job goes to a the device Queue and waits for the device to come online Y You can apply a job to many devices by selecting multiple devices or selecting a Device G
24. erver Path suremdm 42gears com Device ID Enable Admin Clear Device ID Set App PIN Save Settings Cancel e Press Save button to save the settings and click on Start e Press Back key to go back to the main screen NIX will keep running in the background iii Windows Mobile via Barcode SureMDM enables you to configure your Mobile Device s NIX Agent by scanning the configuration barcode Detailed method is explained at Generating Nix Configuration Barcode amp windows only Pressing X or OK or EXIT does not Exit the NIX Agent completely To Exit the NIX Agent Stop the Nix and then press Exit button on the screen if required O Once Nix is configured it will be launched in hidden mode after the device reset Nix will try to establish connection with the server whenever network connectivity is available 2011 42Gears Mobility Systems SureMDM User s Guide ua EMD ML 6 Approving Devices on Web Console An unapproved device is displayed on the Web Console as a notification in 2 ways i When a User Logs in Notification 1 device is waiting for approval Would you like to view it right now The user has a choice to visit unapproved list or continue to Main Console li Whena User is already logged in g Preapproved 7 Unapproved E F Blacklisted F Repair Center The User sees a distinct notification box with number of devices waiting for approval 2011 42Gears Mobility Systems SureMDM Use
25. fline 9 29 2011 3 10 07 PM Datalogic Elf Windows Mobile Offline 10 1 2011 9 25 40 PM SGH T499 Android Offline 10 2 2011 11 58 17 PM F Dell Demo Elfoo1 al EmlAndroid Falconoo1 E honeywell ex 99 Kirk F Mahant HoneyWell E mc3000 E Prakash gl Frakash Gupta F Sheldon E STablet E YellowTrack001 Dell Axim X51 Datalogic Elf sdk Datalogic FalconX3 99EX Honeywell Microsoft DeviceEmulator 99EX Honeywell SYMBOL MC3000C50B Micromax A70 Palm Treo 850 Motorola E5400 GT P1000 LGE VS 750 Windows Mobile Windows Mobile Android indows CE indows Mobile indows Mobile wW W Windows Mobile W W indows CE Android Windows Mobile Windows Mobile Android Windows Mobile Offline Offline Offline Offline Offline Offline Offline Offline Offline Offline Offline Offline Offline 7 30 2011 8 46 10 PM 9 24 2011 3 38 09 PM 5 14 2011 2 46 38 PM 8 23 2011 6 02 30 PM 9 30 2011 9 56 39 PM 9 3 2011 8 50 06 AM 7 3 2011 3 57 53 PM 3 26 2011 1 46 23 PM 9 28 2011 5 27 07 PM 9 28 7011 7 42 14 PM 8 17 2011 1 19 06 PM 8 19 2011 10 04 53 PM 7 8 2011 9 27 31 PM 3 Device Toolbar Contains buttons to manage and take actions on a selected device or a group of devices such as e Delete selected device s from the list e Apply a job to selected device s e View Job Queue of a device e Blacklist selected device s from the list e View Log of a sele
26. ogram Install Job Properties Job Name Local File Path A Device Path m Install After Copy Perform the following steps to create an Install Job Program o Enter the Job Name o Browse for the Local File Path you want to install on the device o Enter the device path where the program is to be installed o Tick Install After Copy if you want to auto launch the setup file Click OK to save the job e Security Policy o Enter the job name There are 2 tabs under Security Policy job of Android o Password Policy Password Pobcy Penphera Settings Disable Password on device Enforce Password on dewee Minimum Password Length Password Quality Wo Restrcbor Time lapse before device auto locks Nore Maximum number of failed password attempts before device wipes Kewer BCE then 2011 42Gears Mobility Systems SureMDM User s Guide Ed LIFE M 2 Men Select Enforce Password on Device Choose the Minimum Password Length for password Select Password Quality Select the Time Lapse before which the device auto locks Select the maximum number of failed password attempts before device auto wipes dk Care needs to be taken before enabling this selection Auto wipe will delete all the device data You can disable Password policy by selecting Disable Password on Device o Peripheral Settings Security Policy Job Properties Password Policy Peripheral Se
27. quest from a client device by entering the Support Code generated by the device RY Windows Only 2011 42Gears Mobility Systems SureMDM User s Guide ure DM T Remote Support Code is generated on the device by pressing Remote Support button on the Nix agent on Windows Mobile Device Non You can ako dnt remote sagt by Gee ong a dritt and pr ssng Remote hifior on He veer ape For Detailed Remote Support content See Remote Control It displays the following screen GF Deletetictogtics Ge 42Geer wer E Welcome Message T Desblermdrakey OG MCE Silent install Gr MyAnssSemoicy Motorsia Data Wedge Restor NI eS lf ter ce GH Datalogickinskle 2011 42Gears Mobility Systems Windows Mobile Windows Mobile Windows Mobile ary Windows Motie Ardrod argrad Ardrod Windows Mobile ary Windows Mobile Windows Mobile Andrad Windows Mobile Windows Moby le Windows Mobis Windows Mobile 2 NB 370 Bytes 1 78 KB 192 Bytes 1023 4 KB 349 Bytes 357 Bytes 325 41 KB 169 Bytes 205 Bytes 1 73 KB 254 Bytes 939 Bytes 1 97 NE 102 Dytes 176 Bytes 278 02 KB Jobs tab allows you to Create Modify and Delete the jobs in your SureMDM as well as generate Nix Configuration Barcodes Lest Modted 72021 88 37 02 AM 6 15 2011 10 53 10 AM INFO 526 1 PM IO IDOLI JELIS PM S S 2081 12 53 07 PM S 15 2011 9 08 27 am W O 6 14 01 PM VIG TOLL 9 28 02 AM 12 90 2010 5 52 25 PM 1 3 2041 3 40 33 PM WIZ GOR 14
28. r s Guide ure DM Clicking on Unapproved button displays the list of unapproved devices as below G Approve Device Fk Delete Device IP Address Last Connected Device P B Home gl Client0116 122 166 116 166 10 3 2011 4 12 12 PM g Preapproved i Unapproved H Blacklisted P Repair Center You can then select the device s you want to approve and click on Approve Device or delete the devices from the list by clicking Delete Device The approved devices get added to the Main Device list and are managed by the SureMDM 2011 42Gears Mobility Systems SureMDM User s Guide um EMD ML D Using SureMDM Web Console Once the Nix has been configured on the device and approved by the administrator SureMDM is ready to manage your device Let s look at the work aspects of Web Console in detail 1 Organizing your Devices ree ee ER See SL AO ES Dewees Mode vida gt Salen eux Supervisor swtves ous D rrespproved Uneperoved G Bocktsted J Reper Center Mail t Remote Control 9 hobis Reports Chent0116 Y honeymel es 99 I kerk H Cient0117 H STabiut I Mahant Honeywel Chent0116 fl Det Demo fl E t001 W 03000 of Er andrad fl FelcorO01 Prakash l Sheldon E retawtrackdonr Prakash Gupta MOTOROLA MCTO SIEXK Honeywell Microsoft DewceEmulator SGH T4599 GT P1000 FVEK Honeywell Datalope rif Dell Awm X51 Datalogc EN SYMBOL MC300DC508 a
29. roup from the left and applying the job To know more about Job creation See Jobs iii Viewing Job Queue a Displays any pending job in the job queue of the selected device and allows you to remove it d Queue displays the jobs for the last selected device only iv Blacklist a Device Blacklists the selected device s from the SureMDM managed list and adds them to the Blacklist v Viewing Device Log te Displays complete log information of the selected device and allows you to export the log file in Comma Separated Value csv format vi Searching your Devices Performs a device search and returns the list of device s matching the se searched string 2011 O 42Gears Mobility Systems SureMDM User s Guide ure DM vii Customizing the View Allows you to manage the columns to be displayed by SureMDM Choose columns to be displayed on main screen Device Name la Status Model Last Connected Platform Nix Agent Version _ Battery Strength a Signal Strength Operator Name IP Address _ Device Time _ Device Roaming d The following functions are applicable only to an individual device selection viii Refresh Information Refreshes and displays updated device information available with the SureMDM Server ix Remote Control Establishes a Remote Control Connection to an online device Actions available during a Remote Connection depend on the Operating S
30. ttings Enforce Peripheral Settings on device Disable Bluetooth Disable Wi Fi Disable Camera Select Enforce Peripheral Settings on Device Choose the peripherals you wish to disable o Click OK to save the job e Application Settings o Enter the Job Name There are 3 tabs under application settings job of Android o Lock Apps Manage applications to be Locked or Unlocked using Add Edit and Delete buttons If you want to enable Kiosk Mode tick mark the Lock all Apps on device and select the applications which you want to remain unlocked by adding them in the Whitelist Applications category The reverse also holds good and you can remove the Kiosk mode by White listing all the applications and selecting only the applications to be locked in Blacklisted Applications list 2011 42Gears Mobility Systems SureMDM User s Guide Ed LIFE MDMA o Monitor Apps Manage applications to be Monitored or Unmonitored using Add Edit and Delete buttons o Misc Settings Select the detail level of Crash Reporting you would like to have on your device as well as Select the App PIN for the device o Click OK to save the job Y You can find the name of the package from the Apps tab if you do not know See Application Management gt Application Settings Job Job Name Lock Apps Monitor Apps Misc Settings Blacklisted Applications Locked Lock all Apps on device Apply Kiosk Mode Name Pack
31. ty s onClick CrashMaActsvity jnm 99 E AndroidRuntiemet 2311 1 at adroit view View perioreChok Viem Java 2485 E AndradRantkenet 2311 at androiden Views Peono nun View fara 9081 E AndoidRuntiee 2311 at android os Handie handeCallback Handler java 587 E AndroidRuntiemet 23111 at sndrokd Handler dspatodhMessaget Handler java 97 E Andraiduntimet 2311 at androlt os Looper JoopiLooper awa 170 E AndroidRuntimet 2311 at android app Activity Thread main ActivityThwead javacd6s3 F Androtduntimel 23111 at java lang reflect Method invoketistive Native Method E Androiduntime 2311 at java lang reflect Method invoke Method fa 507 E Androiduntiemel 2311 at com androkd internal os Zygotelnt CMallewtiielhernd aber nerd Tv tall tae AIN Re tent be SureMDM provides you a handy mailing option to send messages to your online devices by clicking Message icon on SureMDM See Send Message The messages you receive from the device as a reply or the crash reports from the monitored apps Pandroid onyare stored under the Mail tab The message list is displayed in the centre panel and the details of the selected message are displayed in the right panel Besides this you have the following options K gt Refreshes the list of messages Refresh Deletes the selected message Opens a reply box for the selected message ii Remote Control The Remote Control tab allows you to handle a Remote B S Support Session re
32. ystem running on the device You can basically perform 4 types of operations remotely a Remote Screen windows only Remote Screen Remote Fie Explower Asm te Processes Remote Segatry Edtor Network Speed High Nehum Lom Screen Sire Norma QVGA 2011 42Gears Mobility Systems SureMDM User s Guide Ed LIFE MDMA This feature is applicable only for Windows Mobile currently You can use your mouse and keyboard to input data and send screen tap even for touch screen You even have the option to select network speed usage and quality depending on your connectivity b Remote File Explorer End Session Remote Screen Remote File Explorer Remote Processes Remote Registry Editor ia Mame Documents and Settings Windows Temp My Documents Frogram Files Application Data ConnMgr MUSIC Trusted l mxip_initdb wol Las mxip notify vol mxip swmgmt vol mxip system vol Size Date NA 1 1 10 12 00 02 AM 1 1 10 12 00 02 AM 1 1 10 12 00 14 AM 1 1 10 12 00 14 AM 1 1 10 12 00 26 AM 1 1 10 12 00 50 AM 1 1 10 12 00 54 AM MA 1 1 10 5 37 42 AM 52 KB 1 1 10 12 02 00 AM 32 KB 10 4 11 1 50 34 PM 132 KB 10 4 11 1 24 36 PM 200 KB 9 26 11 7 07 44 PM 1 1 10 12 00 02 AM New Folder Add Remote File Explorer allows you to access the File System of the device as well as perform basic file operations such as Upload amp Download of files Create
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