The Online Tutoring Service User Manual
Contents
1. 8 Once the session is finished access the request and complete steps 8 through 12 above under Reviewing an Offline Request The only differences should be in step 11 where you should be extremely detailed with your description of what was discussed and what took place during the appointment as this report is the only history we have on live appointments and in step 12 where you may or may not have a paper to attach You must still click submit once you have finished the tutor report Cancelations and Reassignments As pointed out in the Tutor Guidelines document life happens and sometimes it gets in the way of the best intentions There will be times when emergencies arise on either your part or the student s part that will call for a change of plans The following are the policies and procedures for such times When the student cancels a request A student may choose to cancel any request he or she has created at any time If a student cancels a request the system automatically generates an email to student confirming the cancelation The Supervisors and assigned tutor are blind copied on this email In this case you of course are not responsible to complete the request When a supervisor cancels a request A supervisor may cancel an offline request if he or she notices the student is somehow a resident student which means the student submitting the request is not qualified to use the service A Supervisor may a2. Created By column or Student Name column and choose your student Note the difference between the two columns is that the Created By uses last name first and the Student Name uses the first name first A Rian wh mad a H Alart MIE cAi Call Aull F Sti Abraham Martine G Abranmomicz Sylvester Paul Acree Christina Acuff Stephanie Filter by Created By dams Cheryl H EE EE Adegbenra Lenn 3 If the name of the student you are looking for does not appear in the list then he or she has not submitted requests in the last 90 days N lt O gt lt A S gt oO v gt oO gt ee oO Y a0 iS O gt H oO O oO lt lt
3. Skype Yahoo IM or AOL IM and requires a headset or speakers and a microphone Much of the procedure for conducting a live appointment is the same as for an offline procedure 1 When you receive a notification email from the system that you have a live appointment scheduled make sure you take note of the date and time of the appointment located within the top section of the form 2 Take note of all the same aspects of the student s request as you would for an offline request However please be aware that the student may upload multiple drafts up until the time for the appointment or until you change the status to In Progress which should not be done until nearly appointment time 3 Note the student s preferred method of communication Skype Yahoo IM or AOL IM and his or her username Make sure you add the student s username to your contact list for that given program 4 When the time for the appointment approaches log onto the designated program a bit early CHANGE YOUR PRIVACY SETTINGS on the program to allow only the individual you are about to meet with to contact you This precaution is necessary to prevent others you ve tutored before your friends or your family from interrupting your session 5 Once you have added the student s username initiate the call to the student If the student s username does not appear as online or the student does not answer your call within 10 minutes of the set appointmen
4. associated link but that link will not provide any relevant information The column is there to provide you with student s name as linked to the request ID number Name Column This column is the other way to access the student s request in addition to the link provided in your notification email and the name listed is the name series of numbers given that student s request by the system Clicking on the name will open the student s request N lt O x lt I S D C i ab v gt ab 2 gt ai se Y ON G iS O oO E O oO Ka N lt O A S gt C gt i ap v gt ab gt es 0D Y ON p O ab O ab K Modified amp Modified By Columns These columns will tell you at a glance when the request was last modified changed and by whom Reviewing an Offline Request An offline request refers to a student s request to have a tutor provide written feedback on a draft submitted electronically Once you receive an email from the system stating that a request has been assigned to you do your best to access that request as soon as possible to note exactly what kind of assignment it is how long it is and what kind of feedback may be required Use this information to gage how long it will take you to complete the request and plan your time accordingly The basic steps for reviewing
5. view you should see all student requests made within the last 90 days grouped by tutor assignment 4 You need only access those requests that have been assigned to you Understanding Your View Once you click on the plus sign to the left of your name you will see all requests assigned to you grouped by Assistance Status which refers to whether the request status is Not Started In Progress or Completed Clicking the plus sign to the left of the Assistance Status reveals all requests with that given status Most of the columns contain crucial information about each request ID Column This number is NOT the student s Liberty ID but rather a number the system assigns to that specific request when it is created Any automatically generated emails regarding a request will include a reference to this request ID so you may easily locate the request Created Column This column contains the exact date and time the student created the request Please use this column as a reference for prioritizing all of your offline requests Requests 10 pages or less must be completed within 48 hours requests 11 20 pages must be completed within T2 hours and requests 21 30 pages must be completed within 96 hours four days of the time the request was created The system will automatically inform you via email when a request has been assigned to you however by the time the assignment is made and you check your em
6. Ihe Online Tutoring Service User Manual The Liberty University Online Writing Tutor Technology Handbook LIBERTY UNIVERSITY 2012 Authored by Shelah Y Simpson N lt O A S gt C gt i ap v gt ab gt es 0D Y ON p O ab O ab K The Online Tutoring Service User Manual The Liberty University Online Writing Tutor Technology Handbook Login and View Guidelines The Online Tutoring Service hereafter referred to as the OTS is located here A direct link to the request form is placed at the bottom of the Online Writing Center official website www liberty edu onlinewritingcenter for student access Students do not have access to the site To log in and access the site complete the following steps 1 Click on the link and enter your Liberty username and password 2 Once the site appears at the top of the new screen click on My Documents and select Graduate Tutor View or Undergrad Tutor View from the drop down menu depending on whether you tutor graduate or undergraduate students You will always need to change this view before proceeding Unless you bookmark or favorite your particular Tutor View My Documents is the default view for all users so that students requesting assistance will only be able to see their own requests and no one else s should they find their way to the site 3 Once you have changed the
7. ail significant time may have passed Consequently please check this column to establish a true deadline NOTE If the student enters a return date that is past the standard OWC deadline you may use the student s deadline as your official deadline However you might still receive an email reminder from the supervisor when the standard OWC deadline approaches Simply reply to this email to let the supervisor know about the later return date entered by the student Assistance Status Column This column will tell you at a glance whether a specific request is classified as Not Started In Progress or Completed Paper Length Column This column allows you to see the length the students selected on their request form However sometimes students attempt to find a way around the turnaround policy by selecting a lower page length than their papers actually are Thus please be sure to actually open the request and attached draft as soon as possible to see how long it really is so you may plan accordingly Course Column Whether this column in your view is titled Graduate Courses or Undergraduate Course this column contains the course prefix of the course to which the assignment belongs This column simply provides you an early glimpse of the assignment s field of discipline Created by Column This column basically shows the name of the student who created the request It appears to have an
8. and completing an offline request are as follows 1 Click on the name link or the link provided in your notification email to access the student s request form 2 Note the requested return date if you receive several requests the same day this date may help you prioritize as one student may not need his or her request completed as soon as some others might Again if the student enters a date here that is past the standard OWC deadline you may use the student s deadline as your official deadline However you might still receive an email reminder when the standard OWC deadline approaches Simply reply to this email to let the supervisor know about the later date needed returned entered by the student 3 Review all student information pertaining to the paper including opening the attached paper to judge how long it may take you to review it Particularly note the student s Purposes section so you know which specific areas with which the student would like assistance 4 Change the status to In Progress and hit the submit button to indicate to both the student and supervisor that you have received the request Once the status is set to In Progress the student can no longer make any changes on the request therefore it is crucial to remember this step NOTE NEVER CHANGE THE STATUS TO CANCELED ON AN OFFLINE REQUEST THIS MEANS NEVER HIT THE CANCEL THIS REQUEST BUTTON EITHER Only a sup
9. ervisor or the students themselves may cancel offline requests If you cannot complete a request assigned to you for a valid reason contact a supervisor who will reassign the request 5 Download the paper to your hard drive and make your comments on it please see the Tutor Guidelines document and the sample reviewed papers posted on the Tutor Community Site Save the paper in the same file format in which it was submitted 6 Save the paper with your comments on it T Access the student s request and change the status to Completed Once you do so the Tutor Report section of the form should appear Most portions of the form are only visible to Supervisors and Tutors the only portion the student will be able to see is the Future Focus comment box 8 Fill out the Tutor Report section beginning with the total time in hours and minutes you spent reviewing the paper The time you enter here on each request submitted in a given week should add up to match the total Offline Request time you enter on your Tutor Timesheet 9 Fill out the Paper Summary portion one sentence or phrase of Summary will do since the student should have already filled out the Assignment Description portion of the form above 10 Checkmark any items in the Topics Addressed section with which you feel the student needed help Note that these items are the same as the Purposes section that the student initially fills out This secti
10. llowed to cancel any request is when a live appointment that the tutor cannot keep is fast approaching and there is no time to request a reassignment If there is adequate time at least a few hours before the live appointment simply inform your supervisor that you cannot keep the appointment and he or she will either reassign the appointment or cancel it if necessary A tutor may NEVER cancel an offline request If you cannot complete an offline request contact your supervisor who will then reassign the request When a tutor cancels a live request the system automatically generates an email to the student prompting the student to submit a new request and a copy of that email to the supervisor notifying the supervisor of the cancelation and prompting follow up with the tutor and to the tutor confirming the cancelation and prompting the tutor to notify the supervisor of the reason for this cancellation as soon as possible When a supervisor reassigns a request When a supervisor reassigns a request the system automatically generates an email to the student informing him or her of the reassignment to the original tutor confirming the reassignment and to the new tutor informing him or her of the assignment like any other normal initial assignment NOTE Please do not make a habit of canceling live requests or asking for requests to be reassigned Such behavior will be noted in your performance evaluation and if it continues witho
11. lso cancel a request if the uploaded draft is corrupt or not in an acceptable file format if the draft is a GRST assignment that should be submitted only to the GRST instructor if the request has already received tutor feedback or if the student has selected an educational level that does not match the course number e g selecting graduate when the course number falls in the undergraduate range of 100 400 A supervisor may cancel a live request for the same reasons In addition a supervisor will cancel a live request if the assigned tutor has an emergency and cannot get to the request to cancel it for him or herself Please inform your supervisor of an emergency as soon as possible via email or by phone if you cannot access email especially if that emergency will prevent you from fulfilling a live appointment N lt O x lt I S D C i ab v gt ab 2 gt ai se Y ON G iS O oO E O oO Ka N lt O A S gt C gt i ap v gt ab gt es 0D Y ON p O ab O ab K When a supervisor cancels a request the student will receive an email informing him or her of the cancelation Again the tutor and supervisors will be copied on this confirmation Once you receive a copy of this email you are no longer responsible for keeping the appointment When the tutor cancels a request The ONLY time a tutor is a
12. on is for data gathering purposes as well as for the student s own tutoring history We will be able to compare or contrast what students THINK they need help with against what their tutors actually helped them with For instance a student may think he only has grammatical issues when in reality he has organizational issues as well 11 In the Future Focus box write a kind note and encouraging note to the student that includes their strengths and areas they should focus on to improve their writing long term This is the only section from the Tutor Report Form that students will see and the first thing that they ll see when they access their request Thus we recommend that you make an extra effort to maintain a positive tone in this box and address your comments directly to the student 12 Finally attach the reviewed paper to the bottom of the form and click submit Doing so will generate an automatic email to the student informing the student that the request is complete providing a direct link to the completed request and prompting him or her to fill out the satisfaction survey Conducting a Live Appointment N lt O x lt I S D C i ab v gt ab 2 gt ai se Y ON G iS O oO E O oO Ka A live assistance request refers to a student s request to schedule an online appointment with a tutor to discuss a draft using computer to computer calling programs like
13. t time sign off and notify your Supervisor via email Your supervisor will then cancel the live appointment request DO NOT CANCEL OR COMPLETE THE REQUEST IF THE STUDENT DOES NOT SHOW You are not required to wait longer than ten minutes 6 When the student answers your call begin the session by introducing yourself and making sure you both have the same draft in front of you Let the student communicate his or her writing concerns first then once those are addressed be sure you communicate any other areas on which you feel they need more work Make a point to praise the student for anything remotely praiseworthy in his or her paper to help balance out the constructive criticism Conclude the session by asking if the student has any more questions or concerns and try to end on an encouraging note N lt O N gt C gt ap 2 gt ab gt ee 0D Y ON p O H ab c O ab K T Please keep live appointments to one hour Any time you choose to continue past one hour will be on your own time and should not be added to the timesheet NOTE The OWC does not exist to provide software support thus live appointment time should not be spent helping students with setting up papers in Microsoft Word unless the setup question directly relates to a formatting MLA APA or Turabian issue The focus of the session should remain on the paper topic content grammar or formatting
14. ut valid reason you may be relieved of your position However if you are being assigned too many requests to stay within your allotted 20 hours per week please do let us know We will need to hire more tutors to handle the workload Changing Your Junk Email Settings Since the OTS system communicates using these automatically generated emails it is paramount that your junk email settings do not block emails from sharepoint liberty edu Add this email address to your safe sender s list by clicking options in the bottom left hand corner of your LU webmail Then click manage junk email and add the SharePoint email address above to the safe sender s list Searching for a Student s Request History If you ever wish to find out whether a student has used the service in the past 90 days and what other tutors have recommended to that student you may use the Grad Search or Undergrad Search links located on the left hand menu of your Graduate Tutor View These links will take about 6 seconds to open so give it time but you will see a dropdown at the top of all of the columns for you to filter and find the student whose requests you wish to see Using the filter on the Created By column is probably best Here are the instructions 1 Click Grad Search or Undergrad Search depending on which level you tutor Ste Achons eo epee fa Online Tutonn Litt ares 2 Click the dropdown above the
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