HPCI Help Desk System User Manual Ver. 2
Contents
1. Document ID HPCI OF0O1 002E 02 HPCI Help Desk System User Manual Ver 2 2013 09 30 HPCI Operating Office Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual Revision History Ver 2012 3 30 2013 9 30 2 A full fledged revision is made reflecting the newly introduced Web interfaces for users Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual Table of contents UNE en OCOD EE 3 LL amp 118070 557 oim COC U IMEI EE 3 12 Docmnen SUP COUT duet EES 3 SC PAvironme E 3 2 Terna OMEN e ED ERNE RE ERE REE 4 Dede MAT BEG T 0 ect ses tsetse RS E E REESE REDE ERE ERE ESTERE REDET 4 2 2 Special terms for the HPCI help deck 5 Be WY eg ge 6 4 Usage for HPCI account holder 7 Micki Bee 7 AD Lotin wih WP CT ACCOMM seere aE E a E E E E ARKE 8 IN UNG e O E den uidessasendedacaucueusassadstnedasidaucacesdeiedasdesansusdsiedacsas 10 Sech SEENEN 11 44l Submit ATIC E E 11 4 4 2 Receive a notification mail 13 BA TV EE 14 ASE View SSU S crnan E E 15 e ER Nie e RE TE 18 4 5 2 1 PAG EE 18 4 5 2 2 PVG EE 19 4 5 2 3 ee GEC CE CSI e 21 4 6 Receive AN answer 200 ccccccceessccccccesssecccceuesecceccuuseeccecauasecccesuuseeceecuuaeccessuueeeceesauaeeceeeuaaeeeeees 22 AGT Check answers vise siatosiscisastencins cae teitacsnoitesisjeadwniiedeotiniansandanivessadeniesaadansadeatuidesdactunbisectuadisdasdeebeasan 23 462 ele 1G ANS Wer esar 23 403 Close UNG KUC asii E E EEE OE 24 5 Usage for u2. add Comment gt 25 Se019 14 50 Phi send another attachment figure 4 18 A comment is folded add Comment e 12559413 1450 PM send another attachment figure 4 19 An comment is expanded The following operations are available in the issue details view Add comment See 4 5 2 1 Add comments Attach files See 4 5 2 2 Add files My response is done only available when the status of an issue is being requested You may be asked by the HPCI operating office or the assignee to send supplemental information for further investigation After you reply to the request by providing comments and or attaching files you can notify that you have done it by pressing this button See 4 5 2 Respond to requests for more information Close this issue only available when the status of the issue is not closed If you are satisfied with the answer or you have solved the issue by yourself you can close the issue by clicking on this button See 4 6 3 Close the issue for more information Back to list Back to the list of issues You cannot change Subject Project ID Environment Description or Participants even if you provided these pieces of information If you want to change them please contact to the HPCI operating office by adding a comment to the issue See 4 5 2 1 Add comments 17 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 4 5 2 Respond to
3. without HPCI account What you have input at the issue submission form is shown in the issue review page Please make sure that they are correct To submit the issue click on the submit button and go back to the login page By clicking on the back button you can go back to the issue submission form and modify what you input Attachments you have specified are cleared so please specify again 3 Complete submitting an issue 29 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual HPCI Helpdesk System Manual H RE Issue HH 95 is created successfully If you have any questions or additional X information about this issue please reply to the automatic confirmation mail Login without changing the subject for users with HPCI accounts test message About RIST Privacy policy HPC oe Science RE A EMER HPCE Computing Infrastructure eier RP A GIRRES Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 5 7 login page after completing submission After you complete submitting the issue and go back to the login page a green message box pops up indicating that the submission is completed Please keep the issue number shown in the box Although this number will be added to the subject of every notification mail about this issue you will need the issue number when contacting the HPCI operating office 5 2 2 Receive a notifica
4. cc 29 66 name mail address subject and description are required If you have your HPCI ID please input the mail address you registered with your HPCI ID By doing so you will be able to access the issue using a Web browser once you get your HPCI account in the future 2 You can attach up to three files and each file size is limited to 10MB The maximum length of a file name is 80 and it shall not include the following characters 2 If you specify incorrect file names you can cancel them by clearing checkbox besides the file names see figure 5 5 28 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual attachrrents The maximum Uploadable file size is 10MB If your files are larger please compress them Up to three files can be Uploaded at once figure 5 5 Upload files 2 Review the issue HPCI Helpdesk System Manual H RE confirm your name taro HPCI HPCI ID hpci000001 your mail address hpci900003 ricksoft jp subject Don t access XX machine used remote project ID hp130001 description description sample environment environment sample access log attachments tack About RIST Privacy policy H P C High Performance RY Szeen ERR HPCLRRBRS Computing Infrastructure pjer RHA BREARA SRR Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 5 6 Issue review page
5. in this subsection Seefe D HPCI Helpdesk System HPCI taro Manual HAR logou test message About RIST Privacy policy HPC anes CR FRR AIMEE HPCE EES Computing Infrastructure Rist RRE A BE EE KE Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 7 Menu bar after login HPCI help desk A link to the top page User name Displays the user name Manual A link to the user manual Language selection link Switch the language between Japanese and English by clicking it 8 Logout Click to logout and go back to the top page 10 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 4 4 Open an issue S office submit an issue using Web application Receive the notification mail figure 4 8 submit an issue You can submit an issue after you login to the HPCI help desk with your HPCI account You receive a confirmation mail when the submission is completed 4 4 1 Submit a new issue In order to submit a new issue first click the Submit a new issue button Then an issue submission form appears HPCI Helpdesk System HPCI taro Manual H RE logout test message About RIST Privacy policy H P C High Performance RY SRR FAME PCRS Computing Infrastructure Rist RMA S ller Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 9 Start
6. question Close this issue Add Attach Files Issue number HH 99 Status arswered Project ID Fi 30025 Participants hpci0001 02 hpci0001 06 hpci0001 04 Reporter hpci0001 04 Corsulter hpci0001 04 Environment environment list Attachments access log w Description main sentence w Answer The answer text 1 The arswer text 2 gt 25 Sep 13 14 50 PM send another attachment gt 25 Se9 13 14 50 PM send attachment About RIST Privacy policy H PC High Performance RY Zewen RP HPCOR HERE Computing Infrastructure RIST EHAA SRMN HR Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 28 The answer of an issue 4 6 2 Respond to answers You can either close the issue or request the HPCI operating office to continue investigation 1 Close the issue If you are satisfied with the answer please click on the Close this issue button see 4 6 3Close the issue for more information The status of the issue becomes closed 2 Request further investigation If you unsatisfied with the answer you can request further investigation Please add a comment for requesting re investigation see 4 5 2 1 Add comments 23 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 4 6 3 Close the issue If you are satisfied with the answer or resolve the issue by yourself please click on the Close this issue button HPCI He
7. requests During investigation you may receive request mails from the HPCI operating office or the assignee of the issue You can respond the request by comments and or attachments and then notify the requester that you have completed 4 5 2 1 Add comments A text box where you can input a comment appears by clicking on the Add comment button of the issue details page HPCI Helpdesk System HPCI taro Manual H RE logout detail back to list public question Close this issue Add Attach Files Issue number HH 99 Status under investigation Project ID hpl 30025 Participants hpci0001 02 hpci0001 08 hpci0001 04 Reporter hpci0001 04 Corsulter hpci0001 04 Environment environrrent list Attachments access log w Description main sentence gt 25 Sep 131450PM serd another attachment Y 25 Sen 13 1450 PM send attachment About RIST Privacy policy H P C ee Performance RY SRR AAA HPCORASHS Computing Infrastructure mier RMA SIS s Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 20 Add comments 18 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual N HPCI Helpdesk System HPCI taro Manual HAS logout detail kack to list public question Close this issue Add Attach Files Issue number HH 89 Status under investigation Project ID hpi 30025 Participants bo 02 hpci0001 08 hpci0001 04 Reporter hpci0
8. the HPCI help desk Refer to 4 1 Login page for accessing the Web interface After submitting issues however mails are the only means to access the HPCI help desk without HPCI accounts 5 1 Menus Common features for non HPCI users are described in this section HPCI Helpdesk System Manual H RE Login Submit a new issue D 1 2 for users with HPCI accounts for users without HPCI accounts test message About RIST Privacy policy H P C I High Performance RY SRR A AERA HPCLRRSRS Computing Infrastructure RIST RPA BEER RITTER Copyright amp 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 5 1 Common features without HPCI accounts Manual A link to the user manual 2 Language selection link Switch the language between Japanese and English by clicking it 26 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 5 2 Open an issue HPCI operating office submit an issue using Web application Receive the notification mail figure 5 2 Submitting an issue You can submit an issue via the Web interface You receive a confirmation mail when the submission is completed 5 2 1 Submit a new issue In order to submit a new issue first click the Submit a new issue for users without HPCI accounts button Then an issue submission page appears HPCI Helpdesk System Manual H R Login Submit a new issue for users with H
9. 001 04 Corsulter hpci0001 04 Environment environment list Attachments access log w Description main sentence add Comment Comment Add Cancel gt 25 Sen 1314 50 PM send another attachment gt 25 Sen 131450 PM send attachment About RIST Privacy policy HPC High Performance OU BEIEN MRED HPCE SBS Computing Infrastructure RIST BIEL BRMRR FHM Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 21 Comment input box You can add a comment by inputting it into the text box and then clicking on the add button You may also close the box without adding any comments by click on the cancel link An automatic notification mail is sent after a comment is added 4 5 2 2 Add files A dialog box pops up by clicking on the attach files button 19 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual HPCI Helpdesk System HPCI taro Manual H R logout detail back to list public question Add Attach Files Issue number Ir Status under investigation Project ID hpi 30025 Participants hpci0001 02 hpci0001 05 hpci0001 04 Reporter hpci0001 04 Corsulter hpci0001 04 Environment environment list Attachments access log w Description main sentence add Comment gt 25 Sen 131450PM send another attachment Y 25 Sep 13 1450 PM send attachment gt About RIST Privacy policy H P C E Performance Computing Infr
10. 5 Sen 13 1450 PM send attachment About RIST Privacy policy H PC High Performance RY SRB HO ESP HPCORASHA Computing Infrastructure RIST BBI A Gigi Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 17 Issue details In the issue details you can check the following in addition to the information displayed on the issue list Reporter User name that created the issue e Consulter User name consulting about the issue e Participants User name s that is are related to this issue Environment The operating environment where for instance the problem of the issue had arisen Attachments The list of file names attached to the issue You can download the files by clicking their names Description Descriptions of the issue e Comments Comments to the issue are displayed in descending order Those comments are used for communication and cooperation among you the assignee and the HPCI operating office e Answer 16 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual EE The answer to the issue When a blue triangle is displayed at the left of a field name such as description comment or answer its contents are folded and by clicking on the blue triangle they will be expanded When a red triangle is displayed you can fold the contents by clicking on the red triangle Even when it is folded a comment is shown in a single line format
11. D HPCI OF01 002E 02 HPCI Help Desk System User Manual 5 4 Receive an Answer User HPCI system provider the answer 7 Answer HPCI operating office figure 5 11 Receive an answer When the investigation of an issue is completed you receive a notification mail including the answer HPCI operating i office Close the issue or af A request further Wa investigation Close or re Investigate the EN Zi S GO ES HPCI system provider figure 5 12 Reply to the answer You should reply to the mail and tell the HPCI operating office whether or not you are satisfied with the answer 33 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 5 4 1 Check answers A mail including an answer looks like figure 5 13 HPCI FAS Fafa From HPCI operating office OE Answer The answer text 1 The answer text 2 Description Main sentence HPCI operating office HPCUEM Stale IL AD E MAIL helpdesk hpci office jp Tel 678 946 5795 Fax 678 304 4959 figure 5 13 A notification mail including the answer to an issue 5 4 2 Respond to answers After you check the answer please reply to the mail and tell whether or not you are satisfied with the answer In the reply do NOT modify the issue number in the subject Also you must reply from the same mail address specified when submitting the issue 34 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 6 A
12. PCI accounts for users without HPCI accounts test message About RIST Privacy policy H P C High Performance RY FEER HPCORASHA Computing Infrastructure RIST RUA FEER SNE Copyright amp 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 5 3 Start submission 21 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual N 1 Submit a new issue HPCI Helpdesk System Manual H RE Submit an issue your rare required HPCHID nurnber only hpci your mail address required subject required Please summarize this issue project ID description required environment The operating environment of this issue such as an operating system a compiler libraries and or hardware attachments IPA WA ERENTO tA o The maximum uploadable file size is 10MB If your files are larger please compress them Up to three files can be uploaded at once About RIST Privacy policy H P C High Performance RY SRIF AEA HPC 38 F353 35 5 Computing Infrastructure gier RARA BEARER RR Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 5 4 Issue submission form Fill fields of the issue submission form You have to fill every required field 1 You can also attach files 2 Proceed to the issue review page by clicking on the Confirm button Go back to the top page by following the Cancel link 29
13. ack to the issue submission form and modify what you input Attachments you have specified are cleared so please specify again 3 Complete submitting an issue HPCI Helpdesk System nual H RE logout Issue HH 99 is created successfully For checking the status of or adding x comments attachments to the issue please press the View issues button Submit a new issue View ssus gt mm mmm a test message About RIST Privacy policy H P C High Performance RY SRR FAA HPClLERSRS Computing Infrastructure pjer ADA BEAR SRT ree Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 13 Top page after completing submission After you complete submitting the issue and go back to the top page a green message box popups indicating that the submission is completed The issue number shown here will be added to the subject headers of notification mails concerning this issue 4 4 2 Receive a notification mail When the issue is submitted successfully you receive an automatic notification mail 13 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 4 5 During investigation HPCI system provider Questions and or requests for more information Provide information view the issue notify self resolution using a Web application HPCI operating office After you have submitted an issue its status becomes under investigati
14. astructure Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved JU SRA EMER E SES Rice UMEA BRR SRT figure 4 22 Attach files HPCI Helpdesk System HPCI taro Manual HAR logout attachments Attachments TPA WA BARENTUEHA o The maximum uploadable file size is 1OMB If your files are larger please compress them Cancel figure 4 23 File upload dialog You can upload a file by specifying its name and clicking on the attach button You may also go back to the issue details page by clicking on the cancel link 20 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual N 4 5 2 3 Complete the request While being requested the My response is done button appears Click on the button after you complete the request by adding comments and or files Then you will see a confirmation dialog HPCI Helpdesk System HPCI taro Manual HAR logout detail back to list bo austi Issue number HH 959 Status being requested Project ID Foi 30025 Participants hpci0001 02 hpci0001 08 hpci0001 04 Reporter hpcidodt 04 Corsulter Fon 04 Environment environment list Attachrrents access log w Description main sentence add Comment gt 25 Sep 13 14 50 PM send another attachment gt 25 Sen 13 14 50 PM send attachment gt About RIST Privacy policy H P C E Performance Computing Infrastructure Copyright 2012 Research Organization for Informati
15. cument 1 3 Environment Supported Web browsers as of September 2013 are shown in table 1 2 table 1 2 supported Web browsers Internet Explorer Windows C es Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 2 Terminologies Terminologies that you should aware of for using HPCI help desk are described in the following sections Please visit the HPCI operating office portal site https www hpci office jp for further information 2 1 HPCI general terms e Organizations and individuals gt HPCI operating office The HPCI Operating Office orchestrates selection of projects and shared services over the HPCI grid HPCI system providers HPCI System Providers provide computational storage and other resources to HPCI users e g national supercomputing centers and national research labs e Environment gt HPCI system The HPCI system consists of computational resources that are made available by HPCI system providers HPCI help desk The HPCI help desk is one of the services provided by the HPCI operating office which accepts inquiries about the HPCI system and to provide solutions HPCI help desk system Web and mail interfaces for the HPCI help desk services HPCI ID An HPCI ID is a unique ID that is assigned to each HPCI user The number identifies individual researchers HPCI account An HPCI account permits access to web services on the HPCI infrastructure including the HPCI h
16. elp desk Primary center Primary Centers issue HPCI accounts A Primary Center is specified for each individual user Project ID A project ID identifies a project It starts with hp12 as of October 2012 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 2 2 Special terms for the HPCI help desk e Users HPCI help desk users Issues Inquiries from users that are registered at and maintained by the HPCI help desk system Issue numbers Each issue has a unique issue number Assignee To each issue one or more HPCI system providers called the assignee are assigned that are in charge of and make an investigation of it Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 3 Workflow This chapter describes the workflow for resolving an issue The process of the workflow is shown in figure 3 1 Issues can be submitted with Web browsers A confirmation email will be sent when an issue is registered or inquiries and comments are added If you already have your HPCI account you can check the status of the issue and respond to the inquiry using a Web browser For more information please refer to Chapter 4 If you don t have an HPCI account you can make progress along with the workflow by replying to emails sent from the HPCI help desk 1 Submit an issue 2 Receive the notification Submit an issue oe Please refer to Chapter 4 4 or 5 2 a ee mm pm pm mm pm pm mm pm pm
17. ign on SSO however this page might be skipped when you have already been authenticated with your HPCI account HPCIZR Ir el Vay JFSARXUPV gt 2 ERE l Eege DAL SSEL TiS ER ECKE db Ed HPOD AD VESTE re KE edel ebe E WW BENET IRTP AYLI SAU PY a COOK Clear ION VP 2 D BRE ADIL TS SL Search ZIL VARMDIGAR YUS BARU TSK EL ooz zl Select Jl Zaart SR E ARGS 755 AX ILU TIES INTERNET figure 4 4 Primary center selection page At the primary center selection page you should select the one you have specified as your primary center when you got your HPCI ID Then its login page will be displayed Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual Shibboleth AIAVILVYA OOKF AVIV gt AN ld Stee a OOAS OO eng ENT FE e Dk LEE ALE portal hpci office p awg TT GEAIPIPRAT ORG ER MRI DI FBE RTI KEALE S D 4 figure 4 5 Primary center login page If you login successfully you will see the top page of the HPCI help desk HPCI Helpdesk System test message HPCI taro Manual HAR logout About RIST Privacy policy HPC eaters JU SRE ARR HPCE EES Computing Infrastructure RIST BBI A BER Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 6 Top page Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 4 3 Menus Common operations across pages after login are described
18. ing investigation you can provide new information by sending mails see 5 3 1 Respond to mails 5 3 1 Respond to mails During investigation you may receive a request mail like figure 5 10 from the HPCI operating office or the assignee of the issue for providing more information HPCE A Sad From HPCI operating office Confirmation number Eek Sit wees Reporter oa ricksoft3 Comment send attachment Description main sentence HPCI operating office HPCE SA ILA AG E MAIL helpdeskahpci oftice jp Tel 078 940 5795 Fax 678 364 4959 figure 5 10 A mail asking for more information For responding to the request and providing new information please reply to the mail Do NOT modify the issue number in the subject Also you must reply from the same mail address specified 31 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual when submitting the issue The message content and attachments of the transmitting mail are regarded as new comment and attachments respectively of the issue Note that every line beginning with gt is ignored Similarly you can add comments and attachments to an issue by replying to an automatic notification mail of the issue If you have resolved an issue by yourself please inform the HPCI operating office by replying to any mail that is received from the HPCI help desk system and that has the corresponding issue number in the subject 32 Document I
19. issue submission 11 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 1 Submit an issue HPCI Helpdesk System HPCI taro Manual H R logout Submit an issue subject required Please summarize this issue project ID required participants rsuser01 rsapp jp rsuserO2 rsapp ijp description required environment The operating environment of this issue such as an operating system a compiler libraries and or hardware attachments DP WA BHREN TUM o The maximum uploadable file size is 1OMB If your files are larger please compress them Up to three files can be uploaded at once About RIST Privacy policy H P C High Performance RY Zwee Al AERA HPCORASHA Computing Infrastructure RIST KRHKA BEES HIAR Copyright amp 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 10 Issue submission form Fill fields of the issue submission form You have to fill every required field 1 You can also attach files 3 Move to the issue review page by clicking on the Confirm button Go back to the top page by clicking the Cancel link 1 subject project id and description are the required fields 2 To share the issue with other users enter their mail addresses separated by a comma in the participants field Each mail address should be the registered one of a participant of the project specified by the p
20. lpdesk System HPCI taro Manual HAs logout detail back to list nuk Add Attach Files Isste NET HH 89 Status answered Project ID hpi 30025 Participants hpci0001 02 hpci0001 06 hpci0001 04 Reporter hpci0001 04 Corsulter hpci0001 04 Environment environment list Attachments access log w Description main sentence w Answer The answer text 1 The answer text 2 add Comment gt 25 Sep 13 1450 PM snd another attachment gt 25 Sep 13 14 50PM snd attachment About RIST Privacy policy H P C High Performance RY SRR A AERA HPSS Computing Infrastructure RIST BBI A BER Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 29 Close an issue 24 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual Then a dialog pops up as shown in figure 4 30 HPCI Helpdesk System HPCI taro Manual HAs logout Close this issue Close this issue cancel figure 4 30 A dialog for closing an issue By clicking on the Close this issue button it becomes closed If you want to go back without closing it please click on the cancel link It is still possible to add comments and or attachments to the issue even if it is closed 25 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 5 Usage for users without HPCI accounts Even if you have no HPCI account you can still submit an issue via the Web interface of
21. n for Information Science amp Technology All Rights Reserved figure 4 1 Login page English It is displayed in English at the first time you access this page If you prefer Japanese click the H A ab link at the right upper corner Hiken SIS IL English HPCIPHY Vb SHS CHL SIRE BETS wel bg EE tx ee CC SHVED Ee 31 F LDES BERRE HPC itt ome RE A EMS HPCE RS Computing Infrastructure RIST BBI BEARRA HITA Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 2 Login page Japanese You can change the language back to English by clicking the English link The same operation is available at every page to switch the language between Japanese and English Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 4 2 Login with HPCI account In order to login to the HPCI help desk with your HPCI account click the Login button at the login page HPCI Helpdesk System Manual H RGE Login Submit a new issue for users with HPCI accounts for users without HPCI accounts test message About RIST Privacy policy HPC itt eres RE FEED HPCE BR Computing Infrastructure RIST RPA BERIT RR Copyright amp 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 3 Login page Then the primary center selection page will be shown figure 4 4 Since the HPCI help desk is ready for single s
22. on and the investigation process begins Via the Web interface you can do the following figure 4 14 Under investigation View issues 4 5 1 View issues The following views are available to handle submitted issues gt View issue list gt View issue details Fields status of the issue and comments are displayed X Attachments can be downloaded Provide additional information 4 5 2Respond to requests During investigation more information on the issue might be requested In such a case you can perform the following operations to register new information gt Add new comments to the issue gt Attach new files to the issue 14 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual E e Notify self resolution 4 6 3Close the issue You can inform the HPCI help desk that you yourself have resolved the issue during the investigation 4 5 1 View issues To check your submitted issues click on the view issues button at the top page HPCI Helpdesk System HPCI taro Manual H R logout test message gt About RIST Privacy policy H P C Performance Computing Infrastructure Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved JU BREA YE E RES Kier MEA BRR ERT RR figure 4 15 View issues Then you will see the issue list HPCI Helpdesk System HPCI taro Manual SE logout Issue list Created Date Subject Is
23. on Science amp Technology All Rights Reserved JU Seite A EMRE HPCE RSS Rice MEA BARA SHAT SR figure 4 24 My response is done HPCI Helpdesk System HPCI taro Manual HAR logout my response is done my response is done cancel figure 4 25 Confirmation dialog By clicking on the My response is done button the status of the issue returns back to under investigation from being requested If you have not yet completed the request please follow the cancel link 21 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 4 6 Receive an answer HPCI system provider HPCI operating office figure 4 26 Receive an answer When the investigation of an issue is completed you receive a notification mail including the answer The status of the issue is now answered User Close the issue or request further investigation Close or re investigate the issue HPCI system provider figure 4 27 Reply to the answer If you are satisfied with the answer close the issue Otherwise request further investigation 22 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 4 6 1 Check answers When an answer is added to the issue by the HPCI operating office or the assignee you receive a notification mail and after that you can check it at the issue details page HPCI Helpdesk System HPCI taro Manual H R logout detail back to list public
24. pm pm E mb E E E E E E E E E E E bm Rm E E pm pm Y Respond to questions requests by the assignee of the issue View the status of investigation with HPCI account Notify the HPC operating office upon self resolving the issue during the investigation of the assignee 4 View the status of investigation Ge Please refer chapter 4 5 or 5 3 PRES ESS SEES SSS SSS ESS SS SE SSS SSS SSS ES SSS SSS Se 1 Receive and check the answer by the assignee of the i I issue I I Check and Reply 12 Inform the closing of the issue or request further i to the answer investigation i I I I I I oe Please refer to Chapter 4 6 or 5 4 figure 3 1 workflow of resolving an issue Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 4 Usage for HPCI account holders This chapter describes how users operate the HPCI help desk along with a workflow 4 1 Login page In order to use HPCI help desk system please access the URL below You can also reach the HPCI help desk system from the portal site of the HPCI operating office https www hpci office jo frontweb The following login page will be displayed when you access the URL HPCI Helpdesk System Manual H Login Submit a new issue for users with HPCI accounts for users without HPCI accounts test message About RIST Privacy policy H P C High Performance RY SRIRAM HPCE HERE Computing Infrastructure RIST RMA BEARER Copyright 2012 Research Organizatio
25. ppendix 6 1 HPCI help desk page transition diagram The page transition diagram of the HPCI help desk is as follows figure 6 1 Page transition diagram 6 2 Submit a new issue via email Although submitting issues from Web browser is strongly recommended you can also do that via email When you cannot access the Web you can still submit an issue by sending a mail in the following format e From Your mail address if you have an HPCI ID this mail address should be the one you registered with your HPCI ID By doing so you will be able to access the issue using a Web browser once you get your HPCI account in the future To helpdesk hpci office jp CC Please enter the email address es of the user s need to be registered as participant s of the issue Subject A short text summarizing the issue Message content A text describing details of the issue Attachments Files attached to the issue 39
26. roject id field 3 You can attach up to three files and each file size is limited to 10MB The maximum length of a file name is 80 and it shall not include the following characters 2 If you specify incorrect file names you can cancel it by clearing checkbox besides the file name see figure 4 11 attachments hl ZIL Get Sne I 41 ARENT The maximum uploadable file size is 10MB If your files are larger please compress them Up to three files can be uploaded at once figure 4 11 Upload files Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 2 Review the issue HPCI Helpdesk System HPCI taro Manual H R logout confirm subject public question project ID hp130025 NILA FARYAF et Ree E hpci000102 rsuser01 rsapp jp participants hpci000103 rsuser02 rsapp ip description main sentence environment environment list attachments access log Let bck About RIST Privacy policy H P C High Performance RY SRR HPCE Computing Infrastructure RIST BBI L BERMAN AHWR Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved figure 4 12 Issue review page What you have input at the issue submission form is shown in the issue review page Please make sure that they are correct To submit the issue click on the submit button and go back to the top page e By clicking on the back button you can go b
27. sers without HPCI AcCo ntS EEN 26 L M SEE A E E A E A A AE EA E E E E 26 52 Upenan SS DT CARE RE RENEE PERS REE BEF ER eea an a aa aai 27 5 2 1 Submitanew EE 24 5 2 2 Rec iye anotfication MIA E 30 39 Durno NY CSS AON assores iie i RENERE O E EEN TEENS 31 AA ARCSPOME E 31 S Receive AIAG WEL EE 33 ILE CE NE a T E A E E E TAE 34 SEENEN 34 Eeer 35 Dk HPC Help desk pace transition EES 35 62 SUM NEW E TEE E 35 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 1 Introduction 1 1 Purpose of this document This document describes how HPCI users including potential users who have plans to submit applications to submit issues related to applications for HPCI and the use of the HPCI system Operations will be different if you don t have an account 1 2 Document structure The following chapters are organized as in table 1 1 For details of the usage please refer to Chapter 4 or 5 depending upon whether you have an HPCI account or not respectively table 1 1 document structure 2 Terminologies Explanations of terminologies that you should aware of for using the HPCI help desk 3 Workflow Descriptions of the workflow starting from bes submitting a new issue to closing it 4 Usage for HPCI accounts Explanations of how to use the HPCI help desk for TTT ERE 5 Usage for users without Explanations of how to use the HPCI help desk for HPCI accounts users without HPCI accounts 67 Appendix Appendix of this do
28. sue number Project ID Status Sep 25 2013 HELTE hot 30025 EES ES Sep 18 2013 Gfarm vy vi TEEBA Sep 18 2013 S BREET HAITTA TFAL Sep 10 2013 SRRBERCU CIeRDI ES cs Tasen gt About RIST Privacy policy H P C High Performance Computing Infrastructure Copyright 2012 Research Organization for Information Science amp Technology All Rights Reserved JU BBISEHEERR HPCLERSES or MERA BREE TTT figure 4 16 Issue list In the issue list you can check the following Submitted date Subject Issue number Project ID Status 15 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual You can sort issues in ascending order by clicking on each column header and then A is displayed next to the column name By clicking on the same column header once more the issues are displayed in descending order and V is displayed next to the column name By clicking on a row corresponding to the issue you want to check you will see its details HPCI Helpdesk System HPCI taro Manual HAS logout detail back to list public question Close this issue Add Attach Files Issue number HH 39 Status under investigation Project ID bt 30025 Participants Fc On 02 hpci0001 08 hpci0001 04 Reporter hpci0001 04 Corsulter hpci0001 04 Environment environrrent list Attachrrents access log w Description main sentence add Comment gt 25 Sen 13 1450 PM send another attachment Y 2
29. tion mail When the issue is submitted successfully you receive an automatic notification mail of which From To and Subject look like the following From HPCl operating office helpdesk hpci office jp To The mail address you registered when submitting the issue Subject HPCI_Help System issue number The subject of the issue ricksoft3 created HH 99 Subject 2 7b public question Confirmation number fal Sip tHs HH 99 Issue type areR eto FUR ADA Environment environment list Repoter kS8 ricksoft3 Attachments access log main sentence HPCI operating office HECER Sth LAT AD E MAIL helpdesk hpci office jp Tel 678 946 5795 Fax 678 364 4959 figure 5 8 A notification mail for the completion of the issue submission You can add comments and attachments to the issue by replying to this mail in the same way as 5 3 1 Respond to Please keep it for future use P S Notification emails for newly created issues have been suspended due to the possibility that spam emails can create issues 30 Document ID HPCI OF01 002E 02 HPCI Help Desk System User Manual 5 3 During investigation User HPCI system provider EAN Question and or requests for more information Provide information notify self resolution using mail HPCI operating office figure 5 9 Under investigation After you have submitted an issue the investigation process begins Dur
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