from Cox
Contents
1. 14 Access On DEMAND programming with one click On DEMAND Menu button may not work in certain areas You can also access On DEMAND by going to Channel 1 15 Change the aspect ratio if the digital receiver supports HDTV 16 Turn Closed Captioning on or off 17 Control the DVR These keys are also used to control a DVD or VCR 18 Display additional information about the program you selected 19 Choose a highlighted program or menu option 19 Master Your Remote Control Continued 20 Return to watching a program when using the Guide or Menu 21 View personal show recommendations with Contour 22 Display a listing of programs that have been recorded 23 Access various program and interactive options including Pandora and Music Choice 24 Tune to the last channel 25 Change the channel on the selected device 26 Cycle through the favorite channels you stored in the cable receiver 27 Manually select a channel to be watched These keys are also used for programming the remote control 28 Turn on the back lighting 20 ZZ 23 24 29 20 a Say Goodbye to Remote Control Clutter Your Cox remote not only controls your receiver but it can also be programmed to control your TV DVD player VCR or audio receiver Quick Start Remote Setup 1 Turn on the device you want to program 2 Press and hold together until one of the2. NOTE If a Cox Installation Rep has set up service for you your receiver is already activated There is no need to activate your receiver again Contour On Your TV Using the Guide The interactive programming guide allows you to find the shows you want to watch record or block Information About Shows Find Shows by Channel Find Shows by Time Date Display the Channel Banner Press to display the Guide Browse by Time Press again to display extended a Browse by channel Press to display the Guide program intormation Enter a channel number to jump directly pan Browse by times hold to speed scroll Press again to hide the Channel Banner to that channel number in the guide Browse by Date 2 Scroll channels one page at a time Press to display the Guide Enter the number of days to jump ahead Press within two seconds COTO Find Shows by Theme Press to display the Guide Press multiple times to access Theme View pad Highlight desired theme and press to enter peed Scroll through programs View selected program Helptul Hints Press sve to toggle the Guide View between the view options You can search for shows and movies up to two weeks in advance Find Shows by Title Press to display the Guide Then Press to display the Search Menu Highlight Search by Title Enter a letter and continue typing until your title appears t Press until title list is active pad Highlight a
3. 11 Turn On the Entertainment Contour s innovative features make watching at home online TV Everywhere and On the QO more about YOU than ever before Start watching shows on your schedule with over 80 networks available on your smartphone tablet and computer Plus many networks allow you WATCH to stream live TV wherever there s an Internet connection NeETwarict Contour App A revolutionary app for your iPad with personalized entertainment Cox TV Connect i Watch live TV right on your computer iPad iPhone or tablet in any room of Ave Ee c t options that are just a swipe away Live TV On DEMAND shows App Store your house Now you can take your favorite shows with you and turn any room and network apps can all be accessed anywhere in your home into a TV room Choose from over 100 popular channels You ll never have to miss another minute of your favorite shows on popular networks like Disney Channel HGTV Food Network and many more Contour on Your TV Contour DVR The Contour Guide learns what you like and brings you new The Contour DVR gives you storage to hold all your favorites On DEMAND shows that you will love Look for the green diamonds within the Choose the optional Record 6 DVR to record six shows at once Watch a wide array of shows and movies any time you like most of them program guide to find the shows recommended just for you and and store 1 000 hours with one D
4. ANDROID APP ON Fim able Gs th g App Store p gt Google play Step 2 Sign in with your Cox Primary User ID and Password Don t have a User ID and Password Please reference page 4 Step 3 Watch the introduction video when you go into the app for the very first time to help you get started Contour App Tips Schedule your DVR recordings from the Contour app by selecting a show and tapping Record Nant to get the big picture Under the same User Profile find a show on your tablet and send it to the big screen with just one tap 17 Contour On Your TV Master Your Remote Control 1 Press Cable DVD or AUX to select which 8 Access additional options while using the device you want to control Guide or Menu 2 Return to viewing live TV 9 Display all the programs available to view 3 Access your cable receiver options 10 Raise or lower the volume 4 Replay the last seven seconds 11 Mute the volume completely of a recorded program 12 Control the Picture in Picture functionality of the digital receiver or TV not available on all TVs or digital receivers 5 Instantly start recording live TV 6 Cursor navigate the program guide and menu screens 13 Turn the selected device on or off from 1 Press and hold the power key for three seconds 7 Page up or down while in the Guide to turn off all programmed devices 20 22 23 24 Zo as 2
5. application allows you to watch your favorite music videos offered by Music Choice On DEMAND on your TV through your Contour receiver To activate Pandora or launch Music Choice press on your Cox remote control and scroll down to the Interactive Services Menu and press S Guide View Change the Guide s appearance to give you a more personalized experience You can change the Guide view by following these easy steps How to Change the Guide View Select Settings from the menu amp 2 Select Guide Options t Select Default Guide View Use gt highlight your choice lt gt Select your desired Guide View display Guide View Options Grid View default Channels View List View List Favorite Channels View Theme View List Zone Channels View List HDTV Press and a white dot will appear next to your selected view Helptul Hints Scroll through your Favorite Channels any time by pressing the button You can unselect a Favorite Channel by moving the highlight bar to that channel and pressing The checkmark will disappear See the Channels You Want to See Create personalized channel lists and set the channel that will appear when you turn on the TV How to Set Favorite Channels Select Settings from the menu Select Channels from the Settings Menu Select Set Favorite Channels Use the Z buttons to highlight channels or enter the channel n
6. cord back into the wall outlet or into the back of the digital receiver Nait about five minutes for the digital receiver to reset When the clock on your digital receiver activates the reset is complete Checking Your TV Settings for Correct Input Press the INPUT button may be labeled TV VIDEO SOURCE or Antenna on the IV or the remote control that came with the TV Select the option for TV on the menu displayed on the screen It may be labeled Cable TV CATV CAB Input 1 Video 1 Antenna 1 AV1 HDMI DVI or another name Check your TV user manual Usually the label describes the type of connection from the digital receiver to the TV such as cable AV HDMI DVI or component Or select each option one ata time returning to live TV to see if the option restored the picture Need additional help Refer to page 8 or go to welcome cox com for customer support
7. device buttons blinks twice then release both keys g y 3 Press and release the desired device button e g TV DVD or AUX 4 While aiming the remote at your device press and hold the single DIGIT key from the list below of common brands and then select your brand 5 When the device turns off the code will be automatically saved TV DIGIT DVD VCR DIGIT AUDIO DIGIT LG Memorex Panasonic Philips Magnavox RCA Samsung Sharp Sony Sylvania Toshiba Bose Denon LG Onkyo Panasonic Philips Pioneer Samsung Sony Yamaha Insignia LG Mitsubishi Panasonic Philips Magnavox Samsung Sharp Sony Toshiba Vizio O O OO N O QI gt NN O O OO N O QI gt N O O OO N O QI gt N Remote Support www remotes cox com Contour On Your TV Turn On Your TV and Digital Receiver Follow these simple steps to turn on your entertainment To Turn On the TV Changing the Channels Adjusting the Volume Level Press then lf you know the channel number enter Use the O buttons to increase or it using the numbered buttons decrease the volume To Turn On the Digital Receiver Use the buttons to go one channel To turn the volume off completely Press then x up or down press wr To see the previously tuned channel To restore the volume and continue press listening press wr again To activate your receiver go to www cox com activate or call 1 888 556 1193
8. scheduled series recordings Manage Scheduled Recordino Display saved shows PD Display scheduled recordings t Highlight a show Select to display show options Display Edit Record Options pod Highlight an option 8 t Modify an option e Accept the changes and continue 35 gta EREE Lee Contour DVR Series Manager Stay on top of all your favorite series with Series Manager Access Series Manager Priority Options Display saved shows e Press to modify series priority DP Display Series Manager 2D Use arrows to modify series priority m Accept the changes and continue THEN Recording Options Highlight a series S Select series to display options Select Edit Record Options pad Highlight an option Select any combination of episodes channels and airtimes e Accept the changes and continue Cancel a Series Recording Highlight a series Select series to display options pad Highlight Cancel Series Recording Select Cancel Series Confirmation Bal Accept the changes and continue 37 Contour DVR Record 6 DVR With Record 6 DVR you can record any six shows at once and store up to 1 000 hours of programming If you have your Record DVR set up for a whole home network family members can watch saved programs from any television set with a receiver in your home even those not directly connected to a DVR Up to three Record 6 DVRs can be networked together with an
9. 1 Power receiver off then on again OR 2 Manually turn Parental Controls back on e Go to Settings e Select Parental Controls e Select Parental Locks e Select On and enter PIN After you enter your PIN all blocks will be restored Previously setup PINs will remain the same If you have not previously set up a PIN there may be a default pin of 0000 29 Access thousands of hours of popular shows from your favorite networks like Disney Channel Nickelodeon Discovery FOX ABC CBS and more available when it s convenient for you Enjoy hundreds of Music Videos Karaoke Concerts and more all On DEMAND If you subscribe to HBO SHOWTIME STARZ or Cinemax you can access the movies Premiums series or documentaries on those channels at any time Instant access to hundreds of your kids favorite shows from the networks you trust whenever your kids want to watch them Enjoy tons of movies starting as low as 1 00 Many new releases also available weeks before Netflix or Redbox Get hard hitting action with some of your favorite Wrestling Martial Arts and Concert events 31 COATOUE ON DEMAND contor conTour COATOUE 33 Contour DVR Watch Rewind and Record with DVR Never miss a show again Follow these tips to record and manage your favorite shows Record Live TV Display recording settings Highlight a recording option ap 99 g
10. Cable In or RF In on the back of the receiver If they are secure and the problem persists please visit us at www cox com support for additional assistance Q Why isn t my remote working on my digital receiver A Try pressing the CABLE button and then POWER If your receiver powers on or off then try the same thing by pressing the TV button and then POWER Q The Interactive Program Guide IPG has no data or descriptions How can I restore the data A First make sure the cable wire is secured tightly to the back of the receiver Then unplug the power from the receiver Wait approximately 15 30 seconds before plugging the power back into the receiver to begin the IPG downloading process This will take about five minutes to complete NOTE While the Guide is downloading information you can operate the remote control but IPG information may be unavailable for those five minutes DAUNE Di Checking for Loose Connections Finger tighten all cables coming from the wall receiver splitter TV and other devices Verify the cable is not damaged If the cable is damaged contact support to schedule a service visit Resetting Your Digital Receiver Disconnect the power to the digital receiver by either unplugging the power cord from the outlet or from the back of the cable box Then wait 15 30 seconds Reconnect the power to the digital receiver by either plugging the power
11. MAND programming costs extra Other restrictions may apply for HD viewing on laptop Select titles not available in HD Minimum 3G connection is required for viewing on mobile devices All logos are trademarks of their respective owners iPad and iPhone are registered trademarks of Apple Inc Android and Google are trademarks of Google Inc Programming subject to change Apps and live streams available in U S only and subject to additional restrictions The TBS CNN TNT and CN Cartoon Network logos are trademarks of Turner Broadcasting System Inc a Time Warner company All rights reserved Setting Up User Profiles for a Personalized Experience Up to seven members in your home can create their own Contour User Profile to access personalized features like Personal recommendations Individual guide preferences Ability to set favorite channels connect to your Pandora account and more The User Profile and preferences follow you from the TV to the app Recommendations are based on the programs each user watches and the programs they Like or Dislike Just follow the to an experience shaped perfectly for you Learn more about personalized features on page 26 How To Set View the Current User At the start of each television watching session on your tablet or TV select desired User Profile and take advantage of the personalized experience In your home different users can log on to their personalized User Profiles f
12. VR at no additional charge See primetime shows starting the day after they air visit Interactive Services to get personalized music with Pandora and watch hit movies with many available the same day as the DVD release and Music Choice Plus and weeks before Netflix or Redbox Watch primetime shows from your favorite networks with On DEMAND Contour and Cox TV Connect are available to residential customers in Cox service areas Access to certain app features varies by service level Cox TV Connect requires TV Essential or above Cox Preferred Internet or above and a compatible mobile or tablet device Access varies by device manufacturer DOCSIS 3 0 recommended for best viewing experience Not all channels in TV service subscription may be available Limited to in home viewing via a WiFi home network Number of devices simultaneously viewing Cox TV Connect and or Contour app may be limited STARZ Play requires a subscription to STARZ HBO GO requires a subscription to HBO A Excluding Oklahoma Arkansas and Kansas Cox Advanced TV and a digital receiver or a Cox provided CableCARD together with a certified compatible CableCARD retail device subscription to Cox TV Essential is required to receive content from Watch Disney Watch ESPN TNT and CNN All TV apps are authenticated services included with your subscription Minimum connection of 3 Mbps required required to receive On DEMAND programming On DEMAND may not be available in all areas Some On DE
13. le Tre CONTOUR APP Tap swipe and slide your way to a personalized television experience both in home and on the go The Contour app has many features to bring you entertainment while at home or away LIVE MY LIBRARY Watch live TV on your tablet anywhere Takes you to your personalized watchlist In your home Contour learns what of shows and movies and easy access to you like and recommends the new shows the TV network apps you ve downloaded you lllove that are included with your service N Live viewing in your home of amp Access shows and content from over 130 channels network apps and your personalized watchlist of shows and movies Watch TV from more than 30 providers by using network TV apps fom HBO TBS INT ESPN CNN Disney and more with the majority of providers offering live streaming video anywhere Supporting Devices mW In Home On the Go e gt ON DEMAND Watch thousands of On DEMAND movies and shows anywhere in your home gt On DEMAND viewing in the home of 1 000s of movies and shows Go to the On DEMAND section of the Contour app to view available network apps Once downloaded these apps will appear in the My Library section iPad 2 0 and newer including iPad Mini iOS 6 x required Google Nexus and Samsung Galaxy tablets with OS 4 2 or higher Three Simple Steps to Get the Contour App Step 1 Search Cox or Contour to download the free app
14. op e Confirm recording selection Schedule a Recording Display the Guide 2 Highlight a channel 8 Highlight a future time Select Record pad Highlight a recording option Select to schedule the recordino E Confirm recording selection Find Shows by Title Press to display the Guide then press to display the Search Menu OR Press Menu and padi select Search THEN Highlight keyword or title search option and press ee Highlight a letter and press to enter the letter Keep entering letters until your keyword or title search finds results Press until keyword or title list is active bad Highlight a folder then press to expand Highlight a title Press for viewing options Play Recorded Shows Display the saved shows list ped Highlight Recorded Programs t Select the program Display saved shows options Select Watch Now NOTE You can save frequent keyword searches After typing in one or more keywords press the amp to save the search To Resume Watching a Show Display the Recorded Programs list Highlight a show to resume Display saved show options Resume playback 1 Return to viewing live TV 2 Control the DVR or selected VOD event 3 Replay the last seven seconds of a recorded program 4 Instantly start recording live TV 5 Display a listing of programs that have been recorded view scheduled recordings and manage
15. r card Use pei highlight DVR Network and press or f Use podo highlight Pause Live TV and press or Use ao highlight On or Off and press to make the change Helptul Hints You can control paused live TV continuously for a period of three hours If you perform a VCR like control function during the three hour period then that time period is reset for another three hours When you pause a program on a non DVR receiver you can rewind only to the point where the program was paused The option to turn Pause Live TV on and off is only available on non DVR receivers Pausing live TV is always available on DVR receivers Go too far when you re trying to skip through commercials on a recorded program Use the s on your remote to automatically rewind exactly seven seconds You can only rewind live TV back to the time you started watching the channel aa Troubleshootino Q Why do I have the message No Signal Source Not Found Weak Signal A This message may indicate that the TV is not tuned to the proper input or source Press the TV device button on the remote and then press the INPUT button to change the input selection Q Why do l get the message Temporarily Off Air on my TV A This may be a signal issue Check connections from the wall to the receiver to make sure they are secure The cable wire should be secured in the
16. rom mobile devices or television sets with a Contour receiver Contour on Your TV Press the display the Current user Press the repeatedly to switch between different users Once desired user is selected the pop up screen will disappear Contour App Tap the User Profile under Select Switch to the Contour logo at the top of another Profile the screen or select Settings PER LZ a 4 SO bapa in the top bar of the User Profile names Profiles open up by default How To Add a New User Contour on Your TV Select Settings from the menu t Select Users from the Settings Menu Highlight Add New User Press Select to reveal an on screen keyboard Use the keyboard to enter a user name any combination of letters or numbers up to eight characters long Press B to continue pod Highlight a picture Select to confirm The only change will be the appearance of a black dot next to the highlighted picture for your personal User ID Press to add user You will automatically return to the Users menu in the center card 8 Return to the Settings Menu OR on Return to live TV Contour App Note If you already set up users within the Contour guide on your TV the app will recognize them and link the User Profile to the app Open the Contour app Select Other Profiles Select Settings in the top bar And then select Create Profi
17. title and display the title option box lt View selected program 25 CENIT Contour On Your TV Personalize Your TV Experience Personalized Show Recommendations Recommendations are based on the programs each user watches and the programs they Like or Dislike Follow the green diamonds to a TV experience shaped perfectly to you Three Ways to Access Recommendations View All Recommendations Press and pedis highlight Recommendations then press or t From the Guide press b indicates the show is available On DEMAND You can browse recommendations that are On Now currently airing on Later Today until 11 59 pm that day or in the Next Days airing in the next several days View On DEMAND Recommendations From the On DEMAND menu highlight Recommended For You to see only On DEMAND recommended programs On DEMAND shows that have a next to them are available to purchase for a fee How to Like or Dislike a Program Liking or disliking programs helps the Contour program guide find more programs that match your personal preference After selecting a program from the Guide or Recommendations Menu highlight and press to Like or Dislike PANDORA amp Atusie Choice Personalized Music Pandora allows you to enter a favorite artist track comedian or genre and create a personalized station that plays their music and more like it The Music Choice
18. umber to move directly to that channel in the list Press and a checkmark will appear next to the channel Continue highlighting and selecting Favorites until you have completed your list 27 Contour On Your TV Control What Your Kids Can Watch With so many choices some Parental Controls may be needed to block specific channels or programs by rating Access Parental Controls Display Settings Establish a Parental Controls PIN bad Highlight Parental Controls Set Parental Controls PIN RB Set PIN Follow the on screen instructions to set your Parental Control PIN Customize Parental Control Settings 3S Display Settings ped Highlight Parental Controls and select Parental Locks ped Highlight a category such as Lock Channels or Lock Ratings t Display category options Highlight an option Select the option to lock or unlock Conroe NOTE You can also set up a Purchase PIN that will allow you to control access to On DEMAND and Pay Per View To set up a Purchase PIN select Set Purchase PIN from the Parental Controls Menu Activate Parental Control Settings Important Information gt Display Settings Once you unlock a channel or program pod Highlight Parental Controls ALL blocked channels and programs are t Display category options unlocked until you Select Parental Locks Select On in Locking status menu S Press and enter your PIN
19. y combination of DVRs or HD receivers as long as there is at least one Record 6 DVR Use Any TV Connected to Your Record 6 Whole Home DVR Network to Play arecorded program Replay favorite scenes of a recorded program Fast forward to the next scene of a recorded program Delete the program when you have finished Set up anew recording Start watching a show in one room and resume in another Pause live TV from any TV Multiple DVRs You can now have up to three Record 6 DVRs in your home network with Whole Home DVR from Cox Each Record 6 DVR you add will provide you with extra space for your recordings and the ability to record up to 6 shows at once and store up to 1 000 hours of programming per Record 6 DVR receiver If you have multiple DVRs in your network you will have the option to select a DVR where the recordings will be scheduled under the Record To option in the DVR menu Naming Your DVRs With multiple DVRs it is recommended that you name your DVRs so you can easily identify them when you schedule recordings You can name your receivers in the Settings Menu Pausing Live TV On Non DVR Receivers With Record 6 Whole Home DVR you can now pause live TV on non DVR receivers in your home network Once a program is paused you can also fast forward and rewind that program To Turn Pause Live TV On or Off Press t or to open the Receivers menu in the cente
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