Programming your telephone - Alcatel
Contents
1. T I Adjust ringer volume while a call arrives reach the Menu page nocog Choose the tune o E Paul is calling your telephone adjusting the ringer volume Internal call External call Priority Call rings Sp select the type of call to which the ringing is to be associated A gt eo B Settings l select the melody of your i choice 16 tunes 76 Adjusting screen brightness Alcatel Lucent IP Touch 4038 Phone Phone Contrast reach the Menu Adjusting the ringer volume page 1 Ringing Level E l B increase or decrease the contrast select the volume of your choice 12 levels Selecting the welcome page Activate deactivate silent mode 4 7 g P 9 uus This function is used to choose the page displayed by default on the telephone More options I Silent mode I Silent mode a Settings Phone Homepage to activate to deactivate EL Activate disable meeting mode progressive ringing A a I More options Progressive Progressive E e v lt c isins insine select the default page to activate to deactivate 27 Programming your telephone Other possibilities E 78 Selecting language Menu Modify Erase OO noon Settinas Phone Language modify contents delete C C CEER of entry displayed reach the Menu page E 7 0 Programming direct call keys F1 and F2 keys A r oo2. ceste dre essen p 27 7 8 Selecting languages c laden es oa bester e ae cerae b rit does or Eee ee p 28 7 9 Program the keys for the Perso page or the add on module sususe p 28 7 10 Programming direct lt alllkeysi 1 0 0 p 28 TAU Erdsetaiprogramimed Key 3e ape bodie n ee Osce e he ets ai we Pedo don amp p 28 7 12 Programming an appointment reminder 060 interene ne p 29 7 13 Identify the terminal you are Oni err nee p 29 7 14 Lock unlock your telephiorie pri suceder tette re oer me Dre bern p 29 7 15 Configuring the audio jack of your telephone 6 00 eese p 29 7 16 Callithe associated set Hu herren FP eb Rb oer see p 29 7 17 Forward your calls to the associated number 00000 eese p 30 7 18 Modify the assOciated number irriaren a ETR ee e a ec E EE p 30 7 19 The andem config tationi 2 02 ed tiaras REFER ae e espe dep p 30 7 20 Create modify or consult your intercom list max I0 numbers 05 p 30 7 2 Installing a Bluetooth Wireless Technology handset matching p 30 732 Use of the Bluetooth handset 00600000500 0000000000 eenssanenesasesenes p 31 7 23 Installing a Bluetooth Wireless Technology headset matching p3l 7 24 Using a Bluetooth Wireless Technology headset 00000 cece eee eee p3l 7 25 Deleting an accessory headset handset etc Bluetooth Wireless Technology p3l A
3. DS O B 5 amp enter your select the language of your 7 Speed dial 1 Ita services personal choice password press a to program a to program a programmable key number function 79 Program the keys for the Perso page or the add on module Fiber You can program call numbers and functions for the Perso page keys and the add on module keys follow informations displayed on the screen Sas Speed dial My services ai a E access the Perso press the key you to program a to program a E 7 11 Erase a programmed key page using the want to program number function navigator To program a number ous Settings Phone I key program Er NN AMO S A I Speed dial Apply reach the Menu ap ap page wv Enter the Enter the name apply n number Perso Page E 3 Erase To program a function access the perso page if select the key to press a necessary erase programmable key N Fl or F2 My services follow informations displayed on the CENE screen v 28 Programming your telephone E 712 Programming an appointment reminder Menu E 71 Lock unlock your telephone Menu You can define the time of a temporary reminder one in 24 hours or a permanent reminder every day at the same time oooe x 1 Lock eoo your telephone is gt f menu ms locked unlocked nson Appointment Appointment reach the Menu depending the displayed reach the Menu enter time of appointment page informati
4. Writing accented or special characters with the phone keyboard The following table describes all the accented or special The column Keyboard describes the combination of ty The term n a in the Keyboard column shows the characters that can not be typed from your phone characters that you can write from your keyboard ping keyboard characters to display the desired character Character Keyboard N Character Keyboard n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a Character Keyboard Character Keyboard j 1 n a j E Y Y B D n a N c O o Am O r Q o 0 6 Q n a de 2 2 n a 3 3 U N n a U T n a U U a Af Y Y amp a A a a A A a a A A a A a A A a n a A n a 2e n a n a C c C e E e E amp e E e E E i i i TOK
5. by name company directory ssseesseee p H 2 6 Make calls via your programmed call keys 0 6 0 0 eee eee eee eee eee p Hl 22 Calling fromthe common directory is s eot o RR hme Rhe eere es p H 2 8 Rediallirig i 5 eret Pa eec o boars ois stad pea Gua apes pedes eser bes p H 2 9 Call Backeanunanswered Calll sa u es sul RU rera eet o OREA edita p 12 2 10 Requesting automatic callback if internal number is busy isses p 12 2 11 Answering an internal call in intercom mode 000 eee eee eee eee eee p 12 2 12 Sending D TIME SIBfials yu diss 25 4 avers bei ge Sb ro PR Hm ORI Rea RR SEGUE eae p 12 2 13 Mute so that your correspondent cannot hear you sss eee p 13 During a conversation ccc cece cece cece cece ce teeeennes p 14 3 Making a second call during a conversation p 14 3 2 Answering a second call during a conversation see esee p 14 3 3 Switching between calls Broker call esee p 14 34 Transfering all etre ebbe engen p aus p 14 3 5 Three way conference with internal and or external correspondents conference p 15 3 6 Talk simultaneously to more than 2 correspondents 00000 e eee eee p 15 37 vCasual conference os set erben nee RUNE EE PRAET Peu MEI E gue p 15 3 8 Placing a calbomhold hold sn ets eret t rt b hona Red Reb act tind p 15 3 9 Placingan outside call on hold parking sars 5e oer mean p 16 3 10 Intrusion into an internal convers
6. calls from the receiving terminal Follow me p 22 5 6 Applying a selective diversion 00 cece ee p 22 5 7 Cancelling all diversions esera nes RID E Baw a de la p 23 5 8 Cancelling a specific diversion isse het doe Kopara RR ann p 23 5 9 Diverting calls when your line is busy divert if busy 00000 cece ee eee p 23 5 10 Do not distubb s i vete m Ete NUS rrr eno Ro eoru athe Salar iR PO ES p 23 5 11 Leaving a recorded message for internal callers 22222seeeeeeeennnnnnn p 23 5 12 Consulting written messages 0 eh dee nr Veoh he Rede en erc p 24 Managing your charges ccc cece cece cere ee eee cence nnn p 25 6 1 Charging your calls directly to business accounts eene p 25 6 2 Finding out the cost of an outside call made for an internal user from your terminal p 25 Programming your telephone 0 0 c cece ccc c cence ee eeenee p 26 Za Initializing your voicemailbox svete near aa nen p 26 72 Customising your voice greeting ce seed e eee eher ce e b i donee dd wa p 26 7 3 Modify the password for your phoneset sseee rar EEEE RDE ia p 26 7 4 Modify the password for your voice mailbox 0 0 0 cece eee eee eee p 26 7 5 sAdjusting the Audio TUnCtlons ioi voee vem aor ee eae ade es cen p 27 1 6 Adjusting SCREEN brightness use csset esee soar ded raced ERE ep SL ere reits Br p 27 2 1 Selecting the welcome page zu
7. second correspondent Other methods for calling a second correspondent Dial directly the number for your call Name of second correspondent To access the Redial function press and hold Call back on the last 10 number dialled short press U Fa Programmed line key To cancel your second call and recover the first Paul Conversation 00 23 i Enquiry off John Conversation 00 23 naom nano m If yog make an error hang up your telephone will ring and you will recover your first call 3 2 Answering a second call during a conversation A second correspondent is trying to call you naom ngoa ul Paul Conversation 00 23 is calling during a name or no ofthe caller conversation displayed for 3 seconds Answer call displayed ngoa a N Take call O c d Conversation 00 23 line key for which icon is flashing the first call is on hold To return to your first caller and end the conversation in progress naom nao John tj Conversation 00 23 key associated with the incoming call icon 33 Switching between calls Broker call During a conversation a second call is on hold To accept the second call ngoa John Paul Conversation 00 23 Conversation 00 52 key associated your first call is placed on with the hold incoming call icon 34 Transferring a call To transfer your call to another number naoa
8. transient signal 123 dBspl for Australia and less than 118 dBspl rms for a continuous signal 120 dBA for Australia Directive 2003 10 EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise at its maximum setting the level is 105 dBA at 60 cm from terminal To reduce the level the following is recommended reduce the setting 9 levels of 5 dB program a progressive ring Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2008 Alcatel Lucent All rights reserved CC MUI9006BSAD E900ed01 0842
9. 3 press and release the loudspeaker key to switch to hands free mode light steady directory number 25 Calling your correspondent by name company directory 2s _Redialling Ss s E onen J Redial enter the name or initials or select the type of search you s n 7 Redial key reach the Menu the surname and first name want last name last name elie age of your correspondent and first name or initials pag Display of all the correspondents last number redial meeting the search criteria E e v display the press the key modify the search previous and associated with the next names correspondent to call Name must be entered in format name space first name m e This key is used to display the entire name when it is truncated Using your telephone 29 Callback an unanswered call EZ 2 11 Answering an internal call in intercom mode Call back the last caller You can answer without lifting the receiver When you receive an internal call your telephone rings and you are connected directly in hands free mode The screen shows the caller s identity C Callback last caller To activate terminal idle Em m Ho reply I Last caller em E a QO corresponding LED lights up reach the Menu call back the last caller page When your caller hangs up intercom mode remains active List of last callers To deactivate terminal idle us Ho reply non replied 1 mon replied en CN internal ca
10. Alcatel Lucent OmniPCX Enterprise Communication Server Es Alcatel Lucent IP Touch 4068 Phone Alcatel Lucent IP Touch 4038 Phone Alcatel Lucent 4039 Digital Phone serwer User manual p Introduction Thank you for choosing a telephone from the IP Touch and Digital Phone range manufactured by Alcatel Lucent Your IP Touch amp Digital Phone terminal has a new ergonomic layout for more effective communication A large graphic screen in conjunction with various keys and the navigator allows you to make calls configure and program your telephone a receiver that is pleasant to use it fits nicely in the hand with a flexible grip section communication is even more convenient using the audio keys loudspeaker hands free using the convenient alphabetic keypad you can call your correspondents by name D How to use this guide Actions Keypad Lift the receiver e Numeric keypad 6 Hang up e Alphabetic keypad e Specific key on numeric keypad Navigator Move the navigation key up down to the left or to the right 2 To go back one level press and release or to return to the welcome page press and hold AO during a conversation can be used to access the different pages Menu Perso etc and to return to the telephone screens Display and display keys Audio keys Smith John TR Loudspeaker Partial view of display q hands free u Display key e ys Adjustment reduce o Adjustment i
11. CD Agent set Supervisor station eee cece eene p 32 Balls Agent SCb a ea CURT e Fa e A EA p 32 82 Opena supervisor session EogOn s recs racian rn rmn eonim ee p 32 8 3 ACD application welcome Screen os Sections td REID eor i acd oue Pp qo p 32 84 Closearvagent session EogOff i a cesse eee tern emer DETE IE p 32 8 5 Supervisor SAOI bleke sechs odore thure dcp e eb hielo qr denied p 33 8 6 Opena supervisor session LogOn peer yo erm sen Rd de xta prs p 33 8 7 Processing group Supervisor entry withdrawal l esses p 33 8 8 Supervision or acceptance of an assistance request i esses p 33 8 9 Closed supervisor SESSION copre pres pxese wo Ke E dg Rue pueda ros p 33 Annex W riting accented or special characters with the phone keyboard Guarantee and clauses Getting to know your telephone LED e Green flashing arrival of an internal call e Orange flashing arrival of an external call e Red flashing priority or alarm call Handset possibility of a wireless handset Bluetooth Alcatel Lucent IP Touch 4068 Pho ne only Bao Beet 5m Em Bw 9 Alcatel Lucent IP Touch 4068 Socket for connecting headphones or a Hands free Loudspeaker unit Alphabetic keypad m Audio keys 8 Hang up key to terminate a call Hands free Loudspeaker Key to make or answer a call without lifting the receiver q e Lit in hands free mode or headset mode sho
12. E De mdo mS 9 o LaO OA x D K e o t E A 0 Or O gt Os Ov Sz Ox 7 55 SS NK N N N N N lt Cs Cc Co Ce ct bor Ux xo N Qo o I DR Q O O Z 5 Z j n a Guarantee and clauses Independently of the legal warranty that covers this appliance it is guaranteed for year parts and labour counting from the date indicated on your invoice The invoice will be demanded if making a claim under the warranty The warranty does not however apply in the following cases in the event of use that does not comply with the instructions given in this user s manual faults or damage caused by natural wear damage resulting from a cause external to the appliance e g impact fall exposure to dampness etc noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer Warning never place your telephone in contact with water To clean your telephone you may however use a damp soft cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts of your telephone Never spray it with cleaning products To avoid accidentally damaging the set telephone line connector make sure you position the cord correctly in the compartment intended for this purpose The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear The wording is not contra
13. age Consultation Additional seruit 1 Gut hunting arp E 4 6 Answering a call on your pager Z BA SEE pc your group number E gt Paving answer Return into your group A call on your pager can be answered from any telephone within the system C 60 into hunting group m Settings rts services your pager beeps y _J mass Settings My services i l l on da de p I n ee reach the Menu reach the Menu page page Consultation Paging Pagina answer SS Consultation Additional seruit 1 In hunting orp Oo O a your extension your group number number Pe onging to a group does not affect the en of direct calls A specific telephone within a group can always be called by using its own number Sharing 47 Calling a correspondent on his her loudspeaker Your internal correspondent does not answer If authorised you can remotely activate your correspondent s phone naots id I LS announce dp Paul l your correspondent does not reply you are connected to the loudspeaker on your correspondent s phone if he she has the hands free function 48 Sending a written message to an internal correspondent 5 S Oe q enter the number of the enter the first terminal to receive the letters of the message name Predefined msa pee 0 m select a predefined message A Q sa to create pes v compose a new message r neu text mess Send NDOA Text
14. as Settings Phone Bluetooth Off hook On hook and Volume Mute keys LiT DENEN 8E C Off hook On hook press this key to take or terminate a call ty devices display of the different equipment matched Volume Mute e short successive presses to change the select the equipment e handset volume level 3 levels to be removed 2 e long press to ensure your correspondent no longer hears you Remove duc message acknowledging the ox equipment has been removed If the Bluetooth handset is on its base you do not need to press the Off hook On hook key to take or terminate the call Just off hook on hook the Bluetooth handset 31 apply your choice 8 E 81 Agent set ACD Agent set Supervisor station A call centre solution allows optimum distribution of calls to agents according to their availability and skills E 82 Open a supervisor session LogOn ne I Loo n QO m Vv enter the identifier For a decision maker agent OO enter the processing group number E 8 3 ACD application welcome screen List select the processing group from a list e e or O number enter your personal password Once the ACD session is open the agent can access the ACD application dedicated functions Available Agent Unavailable WrapUp Supervisor Queue info LogOff Private info w Welcome guide ACR manage Alcatel Lucent IP Touch 4038 4068 amp 4039 Digital P
15. ation 00000 cece e p 16 3 1 IAdjust audio volumes ens ami a an qoe ese nc eh ble e e ned dU a p 17 3 12 Signal malicious calls 37 ves x hoo bred Si a iced voe OU Seine ada OG p 17 Sharing en MET p 18 4 1 Answering the general bell erect rer Gada ea p 18 4 2 Manager secretary filtering socie rene Qr wo Ea Ge ON duse D DOR A p 18 43 Call piekUpri pretresa ED Rope colere een d Rot ed tne cave SR edd p 18 4 47 Hunting SPOUps s woo beste ees dem Baar een MGE p 12 4 5 Calling an internal correspondent on his her pager llseeeeeeeeeee p 12 4 6 Answering a call on your Pagers scere tr REOR A sue ana p 12 47 Calling a correspondent on his her loudspeaker 0 0 0 0 cece cece eee eee p 20 4 8 Sending a written message to an internal correspondent sseeeeeess p 20 49 Senda voice message CODY cessio een Det trip irt ars ne e ie ees e nee RR p 20 4 10 Sending a recorded message to a number a distribution list 00 p 20 4 11 Broadcasting a message on the loudspeakers of a station group 005 p 21 Keep in touch osses ccc ccc ence eere hh nn EA c oit eos p 22 5 Diverting calls to another number immediate diversion sese p 22 5 2 Diverting your calls to your voice message service p 22 5 3 When you return consult recorded messages 0 0 cece cece eee p 22 5 4 Diverting Calls to your pager i eco susie ea p 22 5 5 Forwarding your
16. ctual and may be subject to change Some functions of your telephone are controlled by a software key and the configuration of the unit Declaration of compliance We Alcatel Lucent Enterprise declare that the products covered by this user guide are compliant with the primary requirements of the Parliament and Council Directive 1999 5 CE A copy of the original of this declaration of compliance can be obtained from your installer Consumption in standby 3 5V Alcatel Lucent IP Touch 4068 Phone amp IP Touch Bluetooth Wireless Handset This device complies with Part 15 of the FCC Rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Warning changes or modifications made to this equipment not expressly approved by Alcatel Lucent Enterprise may void the FCC authorization to operate this equipment This equipment has been tested and found to comply with the limits for a class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wit the instructions may cause harmful interference to radio communicat
17. dent answers number required Insert 38 Placing a call on hold hold Exclusive hold during a conversation you wish to place the call on hold and recover it later on the same telephone naoa nao Put on hold Paul NM Paul Conversation 00 23 On hold during a conversation your call is placed on hold During a conversation To recover the parked call ECD Parkzretrieue call To automatically take the parked call pick up the handset of the parking destination set Recover the call on hold nao Paul On hold Paul Conversation 00 23 key associated with the Gz 1 Settings I fg services Consultation incoming call icon Common hold to recover your call on any telephone in your system reach the Menu page noon 1 Hold E a EN mE Call pick up Parks retrieue t Paul Conversation 00 23 services during a your call is placed on conversation hold Recover the call on hold from any telephone If the parked call is not recovered within a preset time default value 1 min 30 it is transferred to the operator naoa Conversation 00 23 key associated with the 3 10 Intrusion into an internal conversation E incoming call icon Your correspondent s line is busy If the number is not protected and if authorised you can intrude into the call 39 Placing an outside call on hold parking EZ 1 Intrusion Intrusion gt Park retrie
18. en steady handset charging Volume Mute Orange flashing battery charge low or handset outside coverage zone Orange steady malfunction e short successive presses to change the handset volume level 3 levels long press to ensure your correspondent no longer hears you Battery Installing or replacing the Bluetooth handset battery If the Bluetooth handset is on its base you do not need to press the Off hook On 1 Lift up the battery cover hook key to take or terminate the call Just off hook on hook the Bluetooth handset u 2 Slide out the battery holding part Vc amp The battery recharges when the Bluetooth handset is on its base Using your telephone E 21 Making a call E 22 Receiving a call ALDA beth b cff b cff Qo j Cro CG e A e 74 an OF oO DI gt Paul T is calling dial directly lift the number lift the receiver number lift the lift the receiver hands free press the key next to the the number receiver required IP Touch Bluetooth required receiver IP Touch incoming call icon for your call Wireless handset Bluetooth IP Touch 4068 Phone Wireless handset IP Touch 4068 Phone eoo d a 8 v r r hands free number programmed correspondent s E 2 3 Using the telephone in Hands free mode required line key name Terminal idle NBO T1 Paul Conversation 00 23 you are in hands free gt Q 4 during a conversati
19. enter your personal Listen can then listen in on the conversation between an agent and his correspondent but number password cannot participate in the conversation this key allows the supervisor to intrude in a communication Intrusion This intrusion is signalled to the agent and his correspondent by an audible beep and the supervisor can cut in on the conversation at any time ee If the agent on hooks or if the supervisor presses the Help key only the supervisor and ia the correspondent will be in communication 1300 The agent is in communication with a correspondent This function allows the supervisor Restrictive to talk just with the agent without the correspondent being informed of this intrusion Entry Queue info gt restrictive LogOff Private info eS Welcome guide ACR manage the supervisor can view on his display the dynamic states out of service ACD calls Permanent private calls Wrap up pause etc and static states withdrawn available Log Off etc Alcatel Lucent IP Touch 4038 of an agent in real time 4068 amp 4039 Digital Phone sets Pressing this key results in the rejection of an agent assistance request Cancel 8 7 Processing group Supervisor entry withdrawal Entry 89 Close a supervisor session select the select the processing processing group group from a list 1 Looff reas Pee en from a list closed enter your personal password 33 Annex I
20. et is then the main set and the second set usually a DECT set is the secondary set Each set has its own directory number but the tandem number is that of the main set When you receive a call the two sets ring simultaneously When one of the sets answers the other set stops ringing When all the lines of I Settings My services Consultation Associate servic the main set are busy the secondary DECT set does not ring The secondary set can still be called by its own number but in NE SN VE ANE this case the tandem function will no longer be taken into account Most of the functions are common to the two sets for DS pL o EL example forwarding meet me reminder the various messages etc while others are specific to each set for example individual directory last number redial out of service set padlock etc For more information regarding this configuration contact the person in charge of your installation Querflow to Overflow if bus p 3ssociete T ssociete E 720 Create modify or consult your intercom list max 10 numbers Em v for forwarding when for immediate you do not answer forwarding when your inei Settings My services line is busy f menu SEM EIL 1 Quflou busy ni Deact overflow APPLY reach the Menu fo assoc p associate page for forwarding if you to cancel the i i 1 Interphony do not answer or if forwarding to follow instructions given on display you are bu
21. ew text message or a call back request has been received Redial key e to access the Redial function short press call back on the last 8 number dialled long press Programmable key Fl and F2 keys lit when the function associated with the key is activated ec 00 1 Description of the screens and Bluetooth handset 11 Welcome screens Scroll bar shows the position on a page Menu page Perso page Info page Time and status icon Date Tue 16 jan 2004 amp amp NO 14 29 z NE Call forwarding icon perso info b Sf _ Stationary no forwarding activated Rotating forwarding activa Lock ted l blue immediate forwarding orange forwarding if busy or absent Settings Appointment Displays the content of the page selected Menu page contains all functions and applications accessible via the keys associated with the words on the screen From this page it is possible to adjust the ringer volume and screen brightness program the time of an appointment lock the terminal define the default page displayed configure voice mail and access telephone functions such as calling back one of the last 10 numbers or intercepting calls Lun 16 jan 2004 amp amp 14 29 E perso f info b aly Settings Lock Appointment Perso page contains call line keys allowing supervision of calls and programmable call keys The up down navigator
22. hone sets 32 This function allows the agent to be logged out from the ACD application Unavailable The logged out function is activated by default on opening an agent session system configuration by the supervisor or by the agent himself be The agent changes this logged out status by pressing the display key associated with this function After each ACD call the agent automatically assumes Wrap up mode Wrapup During this mode the agent does not receive any ACD calls and can carry out the tasks associated with a call p This mode can be terminated at any time by pressing the display key associated with the Wrap Up function or by waiting for the end of the timer system configuration When the agent is on a break waiting for a call or in Wrap up mode he calls his Supervisor supervisor directly by pressing this key by pressing this key the agent accesses information regarding the queue number of calls Queue info waiting average or maximum waiting time number of free busy or logged out agents Pressing this key informs the agent about the configuration of his set forwarding status Private info presence of new messages associated set name and number of the set etc This key allows the agent to configure the welcome messages recording activation Welcome suide deactivation loading or playback of a welcome message Access to welcome message configuration involves entering the agent identifier n
23. ions However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try correct the interference by consulting the dealer This Class B digital apparatus complies with Canadian ICES 003 This device has been designed and manufactured not to exceed the SAR Specific Absorption Rate radio frequency power transmission limits established by the different countries concerned The SAR value measured is equal to 0 0025 W kg the globally accepted maximum limit being 1 6 VV kg Information relative to the environment X This symbol indicates that at the end of its life this product should be subject to special collection and disposal in member countries of the European Union as mmm well as in Norway and Switzerland By ensuring this product is disposed of correctly you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product For further details about recycling this product please contact the supplier who sold you the product Operating conditions Operating temperature range 5 C 45 C Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a
24. is used to access all the direct call keys apart from those displayed by default Direct call keys are programmed or modified via the Information key Tue 16 jan 2004 f menu j line Anne Y A NUI PS info i Q Pascal Info page contains information on the telephone and the status of its functions name telephone number number of messages activation of transfer function appointment reminder etc Tue l6jan 2004 amp amp 14 14 30 menu perso PU Name Anne Number 77942 Left right navigator 4 used to move from one page to another A 1 Up down navigator used to scroll through the content of a page v Description of the screens and Bluetooth handset E 12 Call management screen Date Incoming call icon ue l6 jan 2004 Ig 01433 Ts 1 C m E M Call holding icon NOEB Pascal Pop up display of functions accessible while the call is taking place k Conference Time and status icon Call in progress icon Incoming call presenta tion screen This screen is temporarily displayed when a call arrives and shows the name and or number of the caller Each tab corresponds to a call the status of which is symbolized by its icon in progress held arrival of new call When a call is in progress use the left right navigator to look at held or incoming calls Use the up down navigator to display the functions accessible These func
25. lled diversion is acknowledged a Gm You can make calls but only the destination number can call you 52 Diverting your calls to your voice message service 9 up o od cd diversion is acknowledged eS 53 When you return consult recorded messages The light indicates that messages have been received display name of sender with date time and ranking of message neu voice mess e personal code Consult Replay Erase a SS listen to message erase message Call back Save lt gt Exit call back sender of message archive the message terminate consultation E 54 Diverting calls to your pager EZ E gt Radio paging Callers will thus be able to contact you while you are moving around the company uu diversion is acknowledged press programmed key 55 Forwarding your calls from the receiving terminal Follow me Ka CE Remote forward You wish to receive your calls in your present location Use the Follow me function A Other fud Remote Forward OO 9 389 009 a AC O re SSS p ic your extension number diversion is acknowledged press programmed your extension key number E 55 Applying a selective diversion 52 You can forward your primary number and your secondary number or numbers to different sets Hass Settings My services Consultation reach the Menu page Forward service Principal line Second line oc EC
26. lls T external calls reach the Menu o the corresponding LED goes out page Recall La og 212 Sending DTMF signals select a name or During a conversation you sometimes have to send DTMF signals such as with a voice server an automated attendant or a a number remotely consulted answering machine n nao a Erase the list of unanswered calls m Send DTHF Paul Conversation 00 23 EEE kem No reply non replied non replied T dui in a internat calls eternal calls E oringa activate conversation reach the Menu age PAR amp The function is automatically cancelled when you hang up E 210 __Requesting automatic callback if internal number is busy I Call back internal number busy _ callback request acknowledged Using your telephone 2 13 Mute so that your correspondent cannot hear you You can hear your correspondent but he she cannot hear you e The terminal nso a 5 QO The key lights up Paul Conversation 00 23 during a disable microphone conversation Q The key is no longer lit gt b lt resume the conversation The Bluetooth receiver IP Touch 4068 Phone press the handset volume mute key press and hold During a conversation 31 X Making a second call during a conversation T New call oo Paul ww SOF John Conversation 0023 i Conversation 00 23 during a number of the first call is on hold conversation
27. mail Send a text message to xoc o To complete ag pe select a predefined message to complete naom Apply ma complete your message 20 49 Senda voice message copy i neu voice mess qo personal code display number of new and old Consult messages 0808 Text mail Record your message Exit Q Forward msa Spell name Send MEE T number to be correspondent s name send message called E 410 Sending a recorded message to a number a distribution list 0508 Voice mail Record your message record message Spell name correspondent s name 4 new voice mess SO 1 Send d amp DO UL personal code 1 Esit u end of recording number to be called Send L Exit send message end of broadcast Sharing E 4 11 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group QD Ld speak you have 20 seconds e Eg QC number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker 21 Keep in touch 5 1 Diverting calls to another number immediate diversion The number can be your home portable or car phone voice message or an internal extension operator etc Immediate Foruk Sood Os q number to be ca
28. n to previous menu short press or return to first screen long press during a conversation provides access to welcome screens Menu Info and to return to the conversation icon screens W Welcome screens n5om 10 30 Ee gt Menu page contains all functions and applications accessible via the keys associated with the words on the screen Jean Deuze Denis Laure Perso page contains call line keys allowing supervision of calls and programmable call Paul Durand Pascal Mante keys Info page contains information on the telephone and the status of its functions name telephone number number of messages acti vation of transfer function appointment reminder etc W Call display t Incoming call m Call in progress or outgoing call ngo 10 30 o808 0790676707 0790676707 00 0347 00 0347 T Communication in progress secure line For more de Callion hold 58 tails contact your system manager n2o 10 30 IRI ip 0790676707 If you get two calls at the same time you can switch from one call to the other by pressing the display key associated with each call Left right navigator used to chec M M EM Function keys and programmable keys Guide key used to obtain information on functions of the menu page and to program key of the perso page Messaging key to access various mail services if the key flashes orange a new voice message a n
29. naoa Paul Conversation 00 23 john Conversation 00 23 during a Calling a conversation second person the first call is on hold during a conversation During a conversation If the number receiving the transfer answers Transfer You can also transfer your call immediately without waiting for the number to answer using either of the two methods described above Transfer between two outside calls is not generally possible depends on country concerned and system configuration Three way conference with internal and or external correspondents 35 conference During a conversation a second call is on hold NADA nao Conference John 8E Conversation 00 23 select the conference function Cancel conference and return to first correspondent if conference is active 4 End conference Hang up on all correspondent if conference is active After the conference to leave your two correspondents talking together End conference Ta I Transfer i he 3e Talksimultaneously to more than 2 correspondents You are in a conference call with 2 correspondents To add another correspondent to the conference i gt gt DO correspondent s name aso Add C or number anoo Conference P 37 Casual conference v During a 3 way conference you can add up to three additional participants Sc ec You are in a 3 way Add conference E your correspon
30. ncrease Programmable keys and icons Other fixed keys Line key 3 Fixed key Icon corresponding to key Qo MENU key Voice mail access key I Other symbols used Means that the function is accessible from the Menu page Means that the function is accessible from the Perso page Means that the function is accessible from the Info page v Means that the function is subject to programming If necessary contact your installer gt Means that the function can be accessed by pressing a programmed key see Program the keys for the Perso page or the add on module These symbols can be supplemented by small icons or text Contents Getting to know your telephone 0 cece cece eee e cee eeee p 6 Description of the screens and Bluetooth handset p 7 WE WYSIGOME SCREGIS cod es Sand el ooo Fed era e AUN peach wre ocio nah p 7 LZ Call management SeEBersusue se codes ware eee reb en p 8 1 3 Application sereis c tn ee p 8 1 4 IP Touch Bluetooth Wireless handset 0 c cece eee eee nennen p 9 Using your telephone 0 ccc cece cece enhn p 10 2 1 Making aall 2 2 4 ore oio a Se RI aee etis aaa p 10 2 2 Receiving a call 2 ise P WESS ORE EU pobre eS PUER and ant SR RR p 10 2 3 Using the telephone in Hands free mode 00000 cece esses p 10 2 4 Activating the loudspeaker during a conversation receiver lifted p H 2 5 Calling your correspondent
31. o voice guide Lum C ND instructions prc p reach the Menu page m Your personal code is used to access your voice mailbox and to lock your telephone OO o Apply eS o DS 29 old code new code 72 Customising your voice greeting 4 digits 4 digits You can replace the greeting message by a personal message gt 4 Apply 25 lo Voice mail oy Perso options Greeting msa I Perso greeting gt DO m a enter new password again to personal code confirm naoa Normal Prompt Perso ereetina QE 1 End This code acts as a password controlling access to programming functions and the user u Zu _ Set Locking function code by default 0000 E EE to return to the record message end of recording default message E 74 Modify the password for your voice mailbox Em Accept Restart Replay SEN apply re record a message replay message I Voice mail Perso options Admin options l OO l personal code Password My password SoS a DI GE 5 x new code 4 digits amp As long as your voice mailbox has not been initialized personal code is 1515 26 Programming your telephone Activate deactivate discreet ring mode E 75 Adiusting the audio functions Menu One beep Three beeps One beer m Three beers before ringing fore ringing before rinsina before ringing Mum Settinas Phone Ringing to activate to deactivate a ap
32. on q mode K press and terminate To make an external call dial the outside line access code before dialling your release our call correspondent s number 9 is the default code for an outside line y Call in progress noe For the operator dial 0 by default y JEN gt d Paul Conversation 00 23 If the internal or outside number does not reply during a press and release conversation 1 LS announce Call back Text mail SES During a conversation you can lift the receiver without terminating the call broadcast a message on request callback to a send a written the loudspeaker of the busy terminal message free terminal Text mail UE EEE send a voice message go to next screen Using your telephone Activating the loudspeaker during a conversation receiver lifted E 24 Loudspeaker J 2e _ Make calls via your programmed call keys naBom A i he loudspeaker key flashe gt 4 lt Oe r T the loudspeaker key flashes ne iE E Conversation 00 23 v during a activate loudspeaker access the find the correspondent you call the chosen conversation long press Perso page want to call from the correspondent programmed call keys o d The key is no longer lit i 27 Calling from the common directory adjust volume deactivate 9 levels loudspeaker Your terminal has access to a common directory of outside numbers long press oo
33. ons enter your page password or confirm E E 715 Configuring the audio jack of your telephone Dial the number of By default the audio jack of your telephone can be used to connect a headset hands free kit or loudspeaker the appointment destination set nson Settings Phone Jack plus The Appointment programmed icon is displayed on the welcome page Lum At the programmed time your telephone rings reach the Menu page Headset External hands External loudspeaker If your calls are diverted to another terminal the diversion is not applied to the reminder call 3 E 716 Callthe associated set To cancel your reminder request The number of another set can be associated with your set number see Modify the associated number Xu 1 Appointment Erase E To call it NJ SE SS reach the Menu Settings Ns services Consultation page The Appointment programmed icon disappears from the welcome page E 713 Identify the terminal you are on 1 Associate seruit 1 Call from asso The number of your telephone is displayed on the Info page start the call O Access the Info page using the navigator 29 Programming your telephone E 717 Forward your calls to the associated number E 7 19 TheTandem configuration na If you have previously defined an associated number you can forward your calls to this number This configuration lets you group two sets under a single call number Your s
34. p selection p selection DO select the number to forward number receiving diversion Keep in touch E 57 Cancelling all diversions E 510 Do not disturb 9 T Deactivate Deactivate forw S Sa NNNM E gt Do not disturb programme another type of ons off diversion You can make your terminal temporarily unavailable for all calls Settings My services Consultation up ug E E 5s Cancelling a specific diversion 1 Do not disturb Do not disturb 7 lockins programmed key corresponding to type of diversion group or selective L on ofF diversion is acknowledged 5 9 Diverting calls when your line is busy divert if busy Callers wishing to contact you will see the Do Not Disturb message displayed on their sets when they try to call C Forward on busy Callers will thus be able to contact you while you are moving around the company 511 Leaving a recorded message for internal callers naoa Forward Other fwd You can leave a message on your terminal which will be displayed on the screen of the terminal calling you o gt o mm aa er Ga nanom l Text mail reach the Menu ap etext messe I Fwd ta text page w Be Forward on bus SO OO diversion is acknowledged re number Predefined msa receiving Pr A To complete EC E o 5 v v diversion select a predefined message select a predefined message to complete press programmed key dive
35. range depending on the battery charge level reach the Menu page Add device searching for Bluetooth equipment 1 Add I wait until the detected equipment l type and the address is displayed Error messages select the relevant equipment the Bluetooth handset emits a Kis atar of yonr s a sequence of 4 beeps earlier than the generation of your Bluetooth handset acknowledgement message and display of the headset icon on the terminal screen The station displays an error apply your choice enter the PIN message indicating an The generation of your incompatibility between the Bluetooth handset is earlier than code of ue station and the Bluetooth the generation of your station headset handset Refer to the user documentation supplied with the headset Using a Bluetooth Wireless Technology headset Alcatel Lucent IP 722 Use of the Bluetooth handset Alcatel Lucent IP Touch 4068 Phone 724 Touch 4068 Phone The Bluetooth cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter from the set Refer to the user documentation supplied with the headset The handset has a LED and two buttons Deleting an accessory headset handset etc Bluetooth Light 725 Wireless Technolo Green flashing normal operation Green steady handset charging Orange flashing battery charge low or handset outside coverage zone Orange steady malfunction p
36. rsion is acknowledged 08908 Text mail x Msa to create number receiving gr diversion gt APPLY ad compose a new message complete your message 23 Keep in touch E 5 12 Consulting written messages EZ The light indicates that messages have been received I neu text mess Read message display name of sender with number of m date time and ranking of amp messages received l message Recall Saue Next message call back sender of record message next message message Text answer 8 answer with a text terminate message consultation 24 Managing your charges E 6 1 Charging your calls directly to business accounts fo BZ You can charge the cost of your outside calls to business account numbers anon I Settinas My services EMe T SS reach the Menu page Consultation Additional seruit Business accour l code OS eo S De DI number of number required business account Finding out the cost of an outside call made for an internal user from 6 2 our terminal dum Settinas My seruices I Consultation a ao a po Emn reach the Menu page Consultation amp 1 Charsing callbacks l informations 25 7 Programming your telephone E 7 Initializing your voice mailbox P 73 Modify the password for your phone set 4 enter your personal code then record anon Settings Phone Password light flashes your name according t
37. rt press e Flashing in loudspeaker mode long press Intercom Mute key During a conversation press this key so that your correspondent can no longer hear you e Terminal idle press this key to answer calls automatically without picking up the receiver o e To adjust the loudspeaker or handset volume up or down Extension unit An extension unit can be fitted to your telephone This provides additional keys which can be configured as function keys line keys call keys etc To affix labels push the holding strip of the unit backwards to you and lift it Install the label under the keypad in the housing designed for and place the keypad back into position W Display and display keys Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the screen Transfer icon pressing the key next to this icon allows you to program or change the transfer function Silent mode activated a Headset connected Appointment programmed DO Telephone locked Display keys pressing a display key activates the function shown associated with it on the screen EY W Navigation OK key used to validate your choices and options while programming or configuring Left right navigator used to move from one page to another Up down navigator used to scroll through the content of a page Back Exit key to retur
38. same key to cancel incoming calls are filtered by a chosen person secretary etc Filtering is indicated on the manager s telephone by the icon corresponding to the filtering programmed key E43 _ Call pick up BZ You hear a telephone ringing in an office where no one can answer If authorised you can answer the call on your own telephone If the telephone ringing is in your own pick up group CD Broup call pick up m Settings My services S reach the Menu page Consultation Call pick up Group call pick OM services l If the telephone ringing is not in your pick up group ED Individual call Pick up anon Settings My services Consultation reach the Menu page Call pick up Individ pick up services lem number of telephone ringing m The system can be configured to prevent call pick up on certain telephones Sharing E 44 Hunting groups E 45 Calling an internal correspondent on his her pager vi Hunting group call The number called does not answer and you know that the person called has a pager certain numbers can form a hunting group and can be called by dialling the group number Pasing e 6 s 6 u number called number called Group No Temporary exit from your hunting group ED 60 out of hunting group paging in progress is displayed ason Settings My services E aa da CES Eee Your correspondent can answer from any telephone in the system reach the Menu p
39. sy associate function E 7 18 Modify the associated number Em The associated number can be a phone set number the voice mail number or the pager number Dal Jason Settings My services Associate E a a a a a Installing a Bluetooth Wireless Technology handset matching E 721 Alcatel Lucent IP Touch 4068 Phone Before a Bluetooth headset can be used it must be correctly matched to the terminal Daun Settings Phone Bluetooth reach the Menu I p age pag reach the Menu page Modify oo acceptance of the De OG programming is displayed S N Add device you will hear a 3 note signal and the e LED will flash green and orange enter your enter the new alternately personal associated E MOM IMS with the handset turned off press the 2 Bluetooth handset keys at the same time long press 30 Programming your telephone Installing a Bluetooth Wireless Technology headset matching mmm searching for Bluetooth equipment a 1 Add J 723 Alcatel Lucent IP Touch 4068 Phone m wait until the detected equipment type and the address is displayed Before a Bluetooth headset can be used it must be correctly matched to the terminal Before performing the matching operation the headset must be in detectable mode dum Settinas Phone Bluetooth select the relevant equipment the 3 note audible signal indicates that the handset has been installed correctly the LED flashes green or o
40. tions transfer conference etc are directly related to the status of the call consulted For example the transfer function will not be available between a call in progress or a held call and an incoming call gress to look up a number program an appointment reminder etc Calls can also be managed from the Perso page While the call is in progress press the Back Exit key and display the Perso page Oo v P Back Exit key used to switch from a telephone screen to an application screen For example can be used while a call is in pro Calls in progress or waiting are displayed on the different line keys It is then possible to converse with the caller of your choice by pressing the key associated with him Events screen Date Application name ue 04 May 2004 amp B Q 14 35 Create new MEMO E 13 Application screen Time and status icon Application screen Application screen displays information relevant to programming or configuring the telephone Events screen displays events connected to the programming or configuration operations in progress confirmation rejection error etc Description of the screens and Bluetooth handset Batteries IP Touch Bluetooth Wireless handset E14 only available on Alcatel Lucent IP Touch 4068 Phone set Off hook On hook and Volume Mute keys LED Off hook On hook Green flashing normal press this key to take or operation terminate a call Gre
41. ue call same key to exit i Protection against intrusion You can place an outside call on hold and recover the call on another telephone g C Intrusion protection nDo 1_Park the call Paul E a Conversation 00 23 a j during a conversation press programmed enter the number key A parking announcement message is displayed on the screen of the parking destination set m Protection is cancelled when you hang up During a conversation 311 Adjust audio volume During a call to adjust the volume level of the loudspeaker or receiver nao during a adjust audio volume conversation Paul in conversation 3 12 Signal malicious calls mm This key lets you signal a malicious call If this call has Malicious Bn an internal source it is signalled to the system by a gt E A l special message 4 Sharing E 41 Answering the general bell BZ C tist service call pick up When the operator is absent outside calls to the operator are indicated by a general bell To answer Settings My services reach the Menu page Consultation Call Pick up Night service cc l services l Pick UP E 42 _ Manager secretary filtering v gt Screened list System configuration allows manager secretary groups to be formed so that the manager s calls can be directed to one or more secretaries From the manager s or secretary s telephone press programmed key Lam
42. umber and a password The agent can act on the distribution of the ACD calls by assigning or not assigning ACR manage expertise areas Expertise areas can be assigned or deleted one by one or globally During a communication the agent can send an assistance request to the supervisors Help This request can be accepted by a supervisor or rejected if the supervisors are absent not available or reject the request E 84 Close an agent session LogOff LoaDfF C ea Apply the session is closed enter your personal password ACD Agent set Supervisor station amp 5 Supervisor station ss Supervision or acceptance of an assistance request The supervisor is an agent who has been assigned additional rights In particular he can assist the agents supervise agent activity The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the intrude or listen in discretely on a call Help function key in the Perso page A supervisor can also perform the agent function from the same set ACD Listening Listening Agent number Listen Intrusion Restrictive Permanent 8 6 Open a supervisor session LogOn Cancel Alcatel Lucent IP Touch 4038 nson Loa n em eo Orc ee c c 4068 amp 4039 Digital Phone sets by pressing this key the supervisor starts a discrete listen in procedure The supervisor enter the identifier
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