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1. 8 Obtain DNS server address automatically _ Use the following DNS server addresses Frelerrec Os sereer Tas ONS senes Validate settings upon exit 8 Double click OK to return to the list of network peripherals Once this data has been entered your Internet service will work Your configuration is now complete Please restart your computer to test your Internet connection If your Internet connection does not work please check to ensure that you followed the previous steps If the problem persists contact Technical Support at 1 800 360 8555 Wireless Modem Router 27 8 CONTACTING US Was this guide not able to answer some of your questions For technical assistance 24 7 call 1 800 360 8555 or visit the Technical Support section of our web site Residential northerntel ca ntL home default_techsupport htm Business northerntel ca business KI IMPORTANT INFORMATION Domain name of your service ntl sympatico ca Outgoing mail server SMTP smtp1 ntl sympatico ca Incoming mail server POP3 pop1 ntl sympatico ca Username Account name Password Email address Settings of your wireless modem router Password modem router Name of your wireless network SSID Encryption key WPA It is your responsibility to keep this information in a secure place for future use 28 Hi Speed Internet User Guide equ Jawnsuod jsod pa 281 95001 SuLe UOD
2. HI SPEED INTERNET USER GUIDE Wireless Modem Router 2704N 2014 09 VERSION 1 800 360 8555 Northern o TABLE OF CONTENTS 1 Installing Your Wireless Modem Router 4 11 Hardware PIOVIIBUGune ee iseta DE NU TERES IDE II aU E PT DIPSA 4 1 2 Connecting Your Modem Router ADSL Technology 5 1 3 Connecting Your Modem Router Cable Technology 5 2 Configuring Your Modem Router eese 6 3 Connecting to a Wireless Network Wi Fi 7 4 Configuring a Mailbox eee 8 5s SECUTI RET 9 6 Troubleshooting RTT 12 7 Configuring TCP IP Protocol eee eee 14 8 Contacting US coousdeoreiiorinemrbi ge oda deue mue os URP babe NI Sue Prod UE 26 9 Important Information eee eene 26 Wireless Modem Router INSTALLING YOUR WIRELESS MODEM ROUTER 1 1 HARDWARE PROVIDED Description Ei I D Wireless modem router E Power cord adapter Ur dpi O ADSL line cable used to connect your modem router i to your telephone line E cm O Ethernet cable used to connect your modem router to the Ethernet port of your computer LS Quick Installation Guide d ES Cozi KG Splitter used to connect one phone set and your modem router to your telephone line Microfilter used to connect another phone set to your E telephone network Ca Option depending on pack
3. 3 semngs eee Barinas s iquam al quei og re Pp Fp iot Fad ir hy auzibiamt etoparik and Iptemer ue iiem pamit hiiia imd dat Haeneh sii e rsd Semeur dumm ires AR preis Bats denm Programs Wen a pn fede e ppp 24 LE y A airi Hi Speed Internet User Guide 3 Click Network and Sharing Center tf Bo Control Panel Network and internet aa a aon Network and Sharing Center System and Securty WiEen bwork Wits end agr Donnicl qe d nok iter fedbigorK Computers md deres Network and Internet a Homeoroup Hardware and Sound i Choose homeginup and shanng ophens Pegam e Internet Options Leer Accounts Change your bomepage Manage Escwser add ons Delete bicwimg heten and coses a ge ge G Akamai NetSession Interface Control P ersenalization Clack Language and Region Ease of Accets 4 Then click Change adapter settings e T S Control Panel Network and Internet Network and Shanng Center Comici Pend Haare View your basic network information and set up connections View your activ networks Change adapter settings Change advanced sharing Access type internet settings ys Connections Ethenet Change your networking settings E Set up 4 new conn ctizn pr network Set up a broadband dial up or VPN coonechon or set up a router of access point f Troubleshoot problems Disgnese and repair network problems or get troubleshooting information Wireless Modem Router 2
4. unusual to see an analog modem connection dial up connection and a network connection Local Area Network 7 5 zi Di sir Folder Options Fonts E sl E Moua Phore and Modem Wireless Modem Router 15 3 In Network and Dial up Connections right click the Local Area Connection icon and then click Properties Network and Dial up Connections Low al Ares Conmection Tyee LAA Conner on 4 In Local Area Connection Properties in the list of components click once on Internet Protocol TCP IP Then click the Properties button 16 Hi Speed Internet User Guide 5 In Internet Protocol TCP IP Properties select the options Obtain an IP address automatically and Obtain DNS server address automatically Irene Pevsb cod WE BAI Perper m You cen get IP ingi migi auicraa c als f vou celica 1apporiz thi rapaces Cthenseca yon nae ba ark voor network mirria Ext lle apecpoe F pscing J Line tha diaig EP scri Ip acit ee Buse Ly ies 18 RIT quita Eiran TID esrer Pimp UN 236 6 Click OK Your configuration is now complete Please restart your computer to test your Internet connection If your Internet connection does not work please check to ensure that you followed the previous steps If the problem persists contact Technical Support at 1 800 360 8555 Wireless Modem Router 17 7 2 CONFIGURING IN WINDOWS VISTA Please note that the followi
5. 5 5 n Network Connections right click the Ethernet icon and click Properties U Network and Sharing Ce T Control Panel Network and Internet Network Connections Organize Disable this network device Diagnose this connection Rename this connection View 6 In Ethernet Properties select Internet Protocol Version 4 TCP IPv4 by double clicking it Broadcom NetXtneme 57xx Gigabit Controller This connection uses the following tems File and Panter Shanng for Microsoft Networks Cl t Microsoft Network Adapter Multiplexor Protecol 4 Microsoft LLDP Protocol Driver W i Link Layer Topology Discovery Mapper O Driver W a Link Layer Topology Discovery Responder 4 Intemet Protocol Version 6 TCP IPv6 iv WM iieri Frolacul Version d TP Fwd Transmission Control Protocol Intemet Protocol The default Mb pcs retreat aeoco hal pr iles coran across diverse interconnected networks 26 Hi Speed Internet User Guide 7 In Internet Protocol Version 4 TCP IPv4 Properties select the options Obtain an IP address automatically and Obtain DNS server address automatically General Altemate Configuration j You can get IP settings assigned automatically if your network supports this capabdity Otherwise you need to ask your network administrator for the appropriate IP settings a4 Obtain an IP address automatically Use the following IP address
6. MAC 348AAE4533AR iN N71331558000003 Wirel inf SSi0 SAGENCOM 338 i mM in WML WPA2 PTFPEQRR AUR armen admin Password ye6a 2648 Ri RUEIL CEDEX FRANCE For the modem corresponding to the above example of a label the name of the wireless network SSID would be SAGEMCOM_33A8 and the encryption key WPA to connect to this wireless network would be PTFP6QRR If you are not familiar with configuring a wireless network on your computer visit the Technical Support section of our website northerntel ca Follow these steps Under Internet select Troubleshooting Tools and Guides then Connecting to a wireless network Wi Fi CONFIGURING A MAILBOX To configure your mailbox visit the Technical Support section of our website northerntel ca Follow these steps Under Internet select Troubleshooting Tools and Guides then Configuring a Mailbox Wireless Modem Router 9 5 SECURITY Password for your modem router default You will find a default username and individual password on the label of your modem router that you will need to access the router Wireless network default Your modem router has been configured with a default network name SSID and Your modem router has been configured with a default individual encryption key WPA You will find this information on the label of your modem router You can start using your modem router right away Security Warning In order to protect your compu
7. You will find this information on the label of your modem router The default Username is admin Example SasaGemMcom we 12VDC 14 Wade in China FASTIN black INT USB Modal F MAC 348AAE4533AR BERNER LY S N N71331558000003 Wireless Info SID SAGENCOM 3348 l WAMU NUIT il NIU WPAZ PTFPSQRR AUD Ussrnama admin Password yaa E R RUEIL CEDEX FRANCE 6 Hi Speed Internet User Guide 3 This screen will appear SaGeEMcOomM Description of Icons My Network View the status of users using your modem router Configuration Configure the settings of your wireless network Services Configure the parental and shared application control options Management Configure your modem router password and access the Advanced menu for your modem router Important Please note NorthernTel are offering no support for services or ports that you decide to activate under the Shared Application icon Wireless Modem Router CONNECTING TO A WIRELESS NETWORK WI FI Important In wireless mode your modem is designed to cover a house without any problem However it is normal to find holes in coverage due to configuration of walls and materials used for building a house We recommend you to install your laptop or tablet close to your modem to complete this following section Recommendation When the Wi Fi connection will be established between your modem and your laptop move your laptop around the house to find areas
8. and Obtain the following DNS servers automatically General Abernate Configuration You can get IP settings azigned aubomabeady if your network supports His cagsbiity Cher ss wou reed ig ask your retea k ecmingetrabor for the appropriate IP settings Uge the folkwing TP address IF acre ss i Obtain ONS server address automaticaly m ee the following ONS server addresses Prefered Lo serves hl ernabs DHS server Validate SECON upon exit 8 Double click OK to return to the list of network peripherals Once this data has been entered your Internet service will work Your configuration is now complete Please restart your computer to test your Internet connection If your Internet connection does not work please check to ensure that you followed the previous steps If the problem persists contact Technical Support at 1 800 360 8555 Wireless Modem Router 23 7 4 CONFIGURING IN WINDOWS 8 Please note that the following screens may look different on your computer depending on the display settings selected 1 Right click the bottom left corner of the screen to bring up the menu or press Ctrl X Click on Control Panel Programs and Features Power Options Event Viewer System Device Manager Computer Management Command Prompt Command Prompt Admin Task Manager Control Panel File Explorer 2 In the Control Panel click on Network and Internet t Conr Pera Ad put youl compatir
9. contents requested WIRELESS NETWORK Note Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Environmental conditions will adversely affect wireless signal range and throughput 4 Hi Speed Internet User Guide 1 2 CONNECTING YOUR MODEM ROUTER ADSL TECHNOLOGY Phone jack Splitter A m a ADSL cable Important note If you are plugging in or adding phones it is important to have a Microfilter which support ADSL technology on each phone Phone jack Coaxial cable Important note The Cable modem must be connected in the 4 port of your wireless modem router Wireless Modem Router 5 2 Iu act M tT MODEM ROUTER Your modem router comes already preconfigured to allow you to get on the Internet immediately after you have completed step 1 The purpose of this section is to tell you how you can access the modem router to make various changes such as security related ones in Section 5 Follow these steps to change the configuration of your modem router 1 Start your Internet browser and type in the following address http 192 168 1 1 or http myrouter The setup wizard will appear and guide you through the setup process 2 Enter User name and Password Usar rame E adm uu se Remember my password Lo ewe J
10. ies E 2 ei x e UP a etree C v p seno File Edt View Tool Advanced Help l Wireless Modem Router 6 7 Under the Networking tab select Internet Protocol Version 4 TCP IPv4 by clicking on it once Then click the Properties button Netwercra Shang Connect using NVIDIA nForce Netwodang Controler Coton Tha connecton uses the following ems W Dert io Microsost Networks W oS Packet Scheduer WA rie era Printer Shining for Mcroaclt Networks W t kieme Protocol Version 6 TCP AP M gt internet Protocol version amp TTCP Ped B amp Urk Layer Topology Discovery Mapper UO Driver M gt Unc nm Topology Diecowey Responder Treearrteeon Control Protocol ntemet Protocel The defeat wide wea network profocel thal provides commonicabon incita Gree rd esconmected newak o Gm In Internet Protocol TCP IPv4 Properties select the options Obtain an IP address automatically and Obtain DNS server address automatically Gereral Altarmata Caniiguration fecun Ew eH Saia aiam cale quar Maium dan Oihe you nead Bc ark yor ranbinek sckriricirninr Fac aeria IP aitngs i bias an IP acdress automabcaly P Use the fallewing IP address Sure mas Derai gibewas dd Oban DHS server address aubometoshy E use the following DNS server addresses Tete ed f rug uar Bkerrate Dh server Click OK Your configuration is now complete Please restart y
11. ng screens may look different on your computer depending on the display settings selected 1 In Start the Microsoft Windows icon EJ click Control Panel Mame Cnn Pada Het ae cule ative Took len a Mia nim Lanter l 2 ctor Manage rant 73 Pale anal Tire KS Oda Piogiares Phong ard birden Upim is Qin rx D ners 18 Piom Peseta tn d Seb sini Pings and Festus BF Argona and Language Ogtiom Siri and Comic iat A Eacanby Carter Ben image ATA Corsten Sound ens ee f Syste a ia Sonny Lacke ang St bore x Tex bo Speech B Lucr ounka a Norcorea Center Mimikri Aybin payne f Arlt iri FP iarra E pa Lo ni Sd mu Emas Li padri Hi Speed Internet User Guide 3 In the menu on the left click Manage network connections Network and Sharing Center Vise l add mip Si Enri i TETE rarvaih cinerea d i Thi compair TOIAN Pere ew rhatrenite ites a reser hien Lacak end ere en Conran Leer Jom Ce eae Mars Goh Wiraka hahar Dreathan E IGE AE Vow jiri 2 Signal abore Bedert Decenrect A ieni omy aed Dira y Poste eri deere B rn x F e prng On wt Pub bx told then Dnipassrund nquiasdi x Parie sharing a GH frac prier irerislled iv in iadi akain a OF Pra tl himt Cp zre Boe roo adi Hh tier spj drade am anag Show me all He ihard actacrk bdar on thn comer s PLE 4 Right click the Local Area Connection icon Then click Propert
12. onnection USB connection available Green blinking USB connection ready in progress 14 Hi Speed Internet User Guide CONFIGURING TCP IP PROTOCOL Important At this point you should be able to browse on Internet without going through this section However if this is not the case please follow this section by taking into account the type of Windows application that you are using The TCP IP protocol must be installed as this step enables you to be identified on the Internet Without this information you will not be able to access the Internet It is therefore important that you make sure that the data you enter is accurate Please refer to the Important Information section of this document Before configuring the IP address make sure that the physical components are working properly The network interface card needs to have been configured and the modem installed in order to do this 7 1 CONFIGURING IN WINDOWS XP Please note that the following screens may look different on your computer depending on the display settings selected 1 Click Start gt Settings gt Control Panel The Network and Dial up Connections shortcut might appear and if so select it and go directly to Step 3 hi Sel Fg Hones and Dis J dire Uds LA poberi and Diag connecte me LE Pairs ees 2 Double click Network and Dial up Connections A summary of the connections will appear if you have several types of connections It is not
13. our computer to test your Internet connection If your Internet connection does not work please check to ensure that you followed the previous steps If the problem persists contact Technical Support at 1 800 360 8555 20 Hi Speed Internet User Guide 7 3 CONFIGURING IN WINDOWS 7 Please note that the following screens may look different on your computer depending on the display settings selected 1 Click Start gt Control Panel Windows Live Messenger taik Google Talk 0 Opera Safan li VY Microsoft Office Outlook 2007 amp Mazills Firefox e Internet Explorer 3 Windows Live Mail e CClesne v yy VirtualBox gt 25 LIII 4 Feli Documents Pictures Music 2 In the Control Panel choose the classic view by clicking on the little downwards pointing arrow next to the Control Panel in the address bar at the top and choose All Control Panel Items All Comtral Panal terna Appearance and Personalization Clack Language and Region Ease of Access Hardware and Sound Hetyork and Intemet Programs System and Security User Accounts and Farniby Safety le cmpereord 3 Click Network and Sharing Center nz aa Choose homegroup and sharing options G6 r t Control Panel fMetwork and Internet Control Panel Home System and Security Network and Internet Wireless Modem Router El Network and Sharing Center L View network status and task
14. s Add a wireless dhevene to the network Connect ta a network 21 4 Then click Change adapter settings G E Control Panel k Network and Intermet amp Network and Control Panel Home View your basic network ini Manage winehess networks A j id SUNBLAST Change advanced sharing This computer zettinqs View your active networks 5 n Change adapter settings right click the Local Area Connection icon and click Properties Go Cri Fensi E Merit abren E Maraea E a b meum m LOPS Le D Dt ERES OTT M os Da a E Ix uu ated cibis neam 6 In Local Area Connection Properties select Internet Protocol Version 4 TCP IPv4 by double clicking it amp Broadcom 440 10 100 integrated Controller This connection uses the following ema l 9S Chem for Micrcaoft Networks b E VirtualBox Bridged Nebworang Driver lvi dili ans Packet Scheduler le File arid Prie Shenng Tor Microsoft Mebvorks ff s Intemet Pretecel Wersion B TEP Pu ERS hiore Proloco Veron 4 TEP APid Be a Link Layer Topology Discovery Mappar 1A Driver A Link Layer Topology Decowery Piesponder mmm Deacsipition Tranamiaaion Contra Protacolinbaret Pretecol The celal Wie ares network protocol ihai nmvides cammunicsion SEE daaa inbsnconneched paiaka 22 Hi Speed Internet User Guide 7 In Internet Protocol Version 4 TCP IPv4 Properties select the options Obtain an IP address automatically
15. ter systems against unauthorized access NorthernTel strongly recommends that you change the encryption key Follow the instructions below to change your password and encryption key Important Record the new password and encryption key under Important Information on this guide If you have to reset your modem router Reset button on back of your modem router the password and encryption key will be the default ones on the label of your modem router To reset your modem router you absolutely have to maintain pushed the Reset button during a period of 20 seconds 10 Hi Speed Internet User Guide 1 Select Configuration S3GeEMcom S3SGeEMCOM SAGEMCOM 1900 se SS LL 3 Enter your new encryption key in WPA WAPI passphrase Make up an encryption key of about 30 characters long It should be hard to figure out for an external user but easy for you to remember It is also recommended that you change your network name SSID to a more personalized name to avoid confusion with your neighbours modem routers 4 Click SAVE APPLY to apply the change Note Current users of the wireless network will have to reconnect using the new encryption key Wireless Modem Router 11 To change the password for your device This password should be hard for an external user to figure out but easy for you to remember Select Management Then select Access Control S gt 3GemMcom S gt 3GEMCOM To change your password Enter
16. where received signal is weak or nonexistent You can try to move your modem in order to improve your Wi Fi coverage Take note that NorthernTel support group doesn t support Wi Fi problems inherent to location of modem and home structure 1 Before you connect to a wireless network make sure that your cable modem is correctly installed and configured your Internet access is working properly when your computer is connected to the router with a physical connection Ethernet cable your computer is equipped with a built in wireless adapter Your wireless adapter is on if necessary On a laptop computer the wireless adapter is turned off by default Refer to your computer s user manual for how to turn it Wi Fi on you have on hand during the configuration The name of your wireless network SSID Example SSID SAGEMCOM XXXX The XXXX portion will consist of various letters and numbers Important SSID is not part of the name of your network Your encryption key WPA Example WPA XXXXXXXX The XXXXXXXX portion will be made up of various letters and numbers that you must type exactly as they appear making sure to use upper or lower case letters where indicated Important WPA is not part of your encryption key 8 Hi Speed Internet User Guide This information appears on the label of your modem router Example of a label SasaGemMcom WDC IA Made in China FASTIN black IN T USB Madal FG c
17. your current password which you will find on the label of your modem router in the Old Password field Enter your new password in the New Password field Re enter your new password in the Confirm Password field Click Save Apply to apply the change Your basic security settings are now configured 12 Hi Speed Internet User Guide 6 BOURNE S3GeMCOM The area at the top indicates the overall status of your modem router ADSL Green Good Red Bad Downstream and Upstream Your connection speeds Internet Green Good you can get on the Internet Red You cannot get on the Internet LED Power Off Router in rescue mode 7 ADSL Green steady ADSL Up 5 Power Green blinking ADSL Synchronization in progress or e Down or e The Internet account must be configured or e Bridge mode Green steady The Internet account is configured Green blinking Traffic Transmission Reception Invalid or unauthorized Internet account Wireless Modem Router 13 LINE 3 WLAN Wi Fi deactivated Green steady Wi Fi activated Green blinking Wi Fi Traffic Transmission Reception 29 LAN x Off No link detected on the Ethernet port 1 to 4 Green steady Ethernet port has detected a link with equipment like computer Green blinking Computer Traffic Transmission Reception Wi Fi Protection deactivated Green steady Wi Fi Protection activated Green blinking Wi Fi Protection Traffic Transmission Reception No USB c
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