CDMA User Guide
Contents
1. 3 Setting up Your Indoor Cell 4 Setting up Optional 7 Configuring Your Indoor Cell Zone s Built in Router 9 How Your Indoor Cell Zone Works 10 Adding Your ISP User Name and Password 12 Your Broadband Connection 15 16 Troubleshooting Installation Problems 17 USING LEDS me 19 FAQS T 24 General Precautions 29 Warning of 911 30 FCC Information esssssseeeenennenn 31 iii vy Introduction This guide introduces you to your CDMA Indoor Cell Zone device and all its features Throughout this guide you ll find tips and techniques to get you started and to help you make the most of your new Indoor Cell Zone and service This guide also provides troubleshooting information to isolate common issues with your Indoor Cell Zone installation Y TIP The Table of Contents can help you quickly locate specific information Because of updates in software this printed guide may not be the most current version for your Indoor Cell Zone See your service provider s website to access the most recent version2. Off The LED is not working or the unit has no power If this problem persists contact customer support See Getting Help page 28 Display pattern Action to take All Solid red The Indoor Cell Zone cannot pass a hardware self test Contact customer support See Getting Help page 28 See page 18 for a quick reference to all LEDs on your Indoor Cell Zone FAQs Why does my Indoor Cell Zone need a GPS antenna Your Indoor Cell Zone has a GPS antenna so that it can Synchronize properly with the rest of your service provider s network Determine and select the correct radio frequencies available in your area so that your Indoor Cell Zone uses the correct radio frequencies Why does my Indoor Cell Zone need an external GPS antenna Your Indoor Cell Zone needs the external antenna only when the internal GPS antenna cannot lock on to sufficient satellite signals The external antenna lets your Indoor Cell Zone lock on to the greatest number of satellites What happens to my Indoor Cell Zone if there is a power outage or if I lose Internet access Your Indoor Cell Zone needs both a broadband Internet connection and a constant power supply to work During a power outage your wireless phone or device will immediately switch to the service provider s network Where is the best location in my home to place the Indoor Cell Zone Place your device close to a window and in a central location For
3. Dynamically From ISP Use Static IP Address IP Address Domain Name Server DNS Address Get Automatically From ISP C Use These DNS Servers Primary DNS Secondary DNS fio 0 Router MAC Address Use Default Address C Use Computer MAC Address C Use This MAC Address cance When the Broadband LED turns solid green stops blinking your Internet connection is available If the LED is not solid green call the Customer Support number located on the insert included in your Indoor Cell Zone documentation package 14 Your Broadband Connection Speed Your Indoor Cell Zone supports up to six simultaneous voice calls data sessions or any combination of both Your Indoor Cell Zone can support data sessions of up to 3 Mbps downstream and 1 8 Mbps upstream The actual transmission speed of your Indoor Cell Zone is only as fast as your maximum broadband connection speed Internet congestion the number of users on your provider s network and other factors can decrease your actual broadband connection speed Individual bandwidth needs vary per customer Your service provider recommends a minimum of 800 kbps both upstream and downstream for voice services and 3 Mbps downstream and 1 8 Mbps upstream for data services The following table shows recommended bandwidth by usage type Usage Type Recommended Dowload Speed Recommended Upload Speed Wireless Call
4. Zone is not activated Contact the customer support number located on the insert included in your Indoor Cell Zone documentation package LED Network Display pattern Solid green Action to take None Ready Blinking red to solid red Service has not come up since startup or has gone down If this problem persists call Customer Support as described in Getting Help Blinking red Network connection has gone down or has not come up since startup for 15 minutes or less Solid red If all LEDs are solid red there is a hardware problem Contact the customer support number located on the insert included in your Indoor Cell Zone documentation package Off LED malfunction Contact the customer support number located on the insert included in your Indoor Cell Zone documentation package LED GPS Display pattern Solid green Action to take None GPS is ready Blinking red GPS is trying to acquire a lock Perform the following steps If GPS fix was not achieved after GPS restart either at power up or after recovery from an error then the GPS LED turns solid red after more than 30 minutes If you have not already done so connect the external GPS antenna to your device Ifthe external GPS antenna is already connected move it to a different location preferably on a window sill fthis problem persists contact the customer support number located on the insert include
5. it is go to step 5 4 Check the QoS setting in your home router Ensure that the Indoor Cell Zone is set at the highest priority See the home router s user manual for instructions After changing the Indoor Cell Zone to the highest priority repeat step 1 to step 3 5 Ina Web browser go to a Web site to measure your Internet connection for VoIP for jitter packet loss and MoS score 6 Selecta server in a region closest to your location Run a VoIP test 8 Inthe Connection Summary ensure that jitter packet loss and MoS score are all green If one or more of the metrics are not green contact your Internet Service Provider If all metrics are green contact customer care Getting Help If you need help with your Indoor Cell Zone contact C Spire Customer Care Online www cspire com indoorcellzone Text 611 Callat 1 855 CSPIRE5 277 4735 28 General Precautions Dust your Indoor Cell Zone occasionally to keep air vents clear of debris Do not wash it Your Indoor Cell Zone has ventilation slots that work best if you don t block them Keep your Indoor Cell Zone at least 2 inches 5 cm from walls and other surfaces to ensure proper air flow Do not operate your Indoor Cell Zone in an extremely dusty or humid environment A Avoid placing your Indoor Cell Zone near radiators or other heating sources A Avoid locating your Indoor Cell Zone where it could be exposed to direct sunlight for prolonged period
6. of the User Guide WARNING It is important to read the safety information on page 29 and page 30 to learn about how to safely use your Indoor Cell Zone Failure to read and follow the safety information in this user guide may result in serious bodily injury death or property damage Check What s in the Box Make sure that the following items are in the box Yellow Ethernet cable Power supply Indoor Cell Zone Quick Start Guide and User Guide External GPS antenna cable Setup at a Glance External GPS Antenna if needed LLS ZII Indoor Cell Broadband Device Zone TIP See the Quick Start Guide for the basics on setup and getting your Indoor Cell Zone up and running Setting up Your Indoor Cell Zone 1 Disconnect the power from all devices on your network NOTE This includes your cable or DSL modem and home router Place your device close to a window and in a central location For best results place the device in an elevated location such as the top of a bookshelf or tall cabinet NOTE In large homes the external GPS antenna can be used to allow the Indoor Cell Zone to be placed in a more central location This allows the Indoor Cell Zone to provide even coverage throughout the home See Your Broadband Connection Speed page 15 for more information Connect one end of the yellow Ethernet cable to the LAN port on your home route
7. 40 kbps per call 40 kbps per call Wireless Data Up to 3 Mbps per session Up to 1 8 Mbps per session 15 Maintenance With normal use your Indoor Cell Zone is maintenance free Follow the recommendations below to ensure that it runs optimally Ventilation Your Indoor Cell Zone has ventilation slots that work best if you don t block the flow of air to them Keep your Indoor Cell Zone at least 2 inches 5 cm from walls and other surfaces to ensure proper air flow Cleaning Dust your Indoor Cell Zone occasionally to keep air vents clear of debris NOTE Do not use liquid cleaners on your Indoor Cell Zone 16 Troubleshooting Installation Problems During the installation if your Broadband LED turns solid red reversing the order of turning on the Indoor Cell Zone and your cable or DSL modem can often resolve this problem To reverse the order follow these procedures 1 Unplug all cables and power cords from all devices You can unplug devices in any order 2 Connect all Ethernet and GPS cables as described in Setting up Your Indoor Cell Zone page 4 NOTE Do not connect any power cords at this point in the procedure 3 Plug the Indoor Cell Zone into an electrical outlet 4 Wait 4 minutes 5 Plug your cable or DSL modem into an electrical outlet If the Broadband LED turns solid red after 15 minutes call the Customer Support number located on the insert included in your Indoor Cell Zone d
8. C Spire Indoor Cell Zone User Guide wireless Kirvana Mobile Broadband Everywhere Copyright o 2013 Airvana LLC All rights reserved Airvana is a registered trademark of Airvana LLC Airvana All other trademarks are trademarks of their respective owners This document contains information that is the property of Airvana This document may not be copied reproduced reduced to any electronic medium or machine readable form or otherwise duplicated and the information herein may not be used disseminated or otherwise disclosed except with the prior written consent of Airvana THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR AIRVANA SALES REPRESENTATIVE FOR A COPY Indoor Cell Zone User Guide 910715 Rev 01 04 July 2013 Contents 2d cies 1 Check What s in the Box aaa a aaa 2 Setup at a Glance
9. address HTTP 192 168 17 1 Enter the User name and Password User name admin Password admin Connect to 192 168 1 1 FC330A User name admin Password 00000 Remember my password In the Advanced tab click QoS Setup Change the Uplink bandwidth Maximum to the value recorded from www speedtest net and click Apply 26 Maintenance Advanced Dynamic DNS LANIP Setup QoS Setup Uplink Bandwidth QoS Policy Uplink bandwidth Maximum 758 Lan Port QoS Policy Ethernet port priority Low Apply Applications Game QoS Policy Sategory Applications Setup QoS Rule 8 If the problem persists check the QoS setting in your home router Ensure that the Indoor Cell Zone has the highest priority See the home router s user manual for instructions 9 If the problem persists contact your Internet Service Provider My voice calls are choppy or jittery First see Where is the best location in my home to place the Indoor Cell Zone page 24 After moving the Indoor Cell Zone you are still experiencing choppy or jittery calls perform the following procedure 1 Connect your laptop to the LAN port of your Indoor Cell Zone and disable WiFi 2 Web browser on your laptop go to a Web site to test your uplink and downlink speeds 3 Run a speed test on your uplink and downlink speeds Ensure that the uplink and downlink speeds are at least 800 kbps If not go to step 4 If
10. best results place the device in an elevated location such as the top of a bookshelf or tall cabinet 24 Can I move my Indoor Cell Zone to another location Yes you can move your Indoor Cell Zone to another location within your service provider s network How do I know if my phone is connecting through my Indoor Cell Zone By dialing 99 on your wireless phone an audio message will confirm if you are in range of your Indoor Cell Zone Also you will hear three short beeps on your wireless phone before making and receiving calls I have a DSL modem and cannot connect to the Internet See Adding Your ISP User Name and Password page 12 I am not able to connect to my Indoor Cell Zone See Where is the best location in my home to place the Indoor Cell Zone page 24 My signal coverage is poor See Where is the best location in my home to place the Indoor Cell Zone page 24 My Internet connection is slow when my laptop is connected to my Indoor Cell Zone If you are experiencing slow Internet speeds when your laptop is connected to the LAN port of your Indoor Cell Zone you may need to change the bandwidth speed on your Indoor Cell Zone 1 Connect your laptop to the LAN port of your Indoor Cell Zone and disable WiFi 2 naWeb browser on your laptop search for a Web site to test your uplink speed 25 Run a speed test on your uplink speed Note the maximum speed value In a Web browser enter the following IP
11. ception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antennas of other devices Increase the separation between the Indoor Cell Zone and other device receivers Connect the Indoor Cell Zone into an outlet on a circuit different from that to which the other device receiver is connected Consult the dealer or an experienced radio TV technician for help 31 ay
12. d in your Indoor Cell Zone documentation package Solid red GPS fix is not available for more than 30 minutes If you have not already done so connect the external GPS antenna to your device Ifthe external GPS antenna is already connected move it to a different location as close to a window as possible If this problem persists call Customer Support as described in Getting Help Ifall LEDs are solid red there is a hardware problem If this problem persists call Customer Support as described in Getting Help LED Broadband Display pattern Solid green Action to take None Connected to the Internet Solid red Indoor Cell Zone is not connected to the router modem for more than 15 minutes If all LEDs are solid red there is a hardware problem Contact the customer support number located on the insert included in your Indoor Cell Zone documentation package Blinking red Service error Check if your broadband modem or broadband router has a problem Reset your broadband connection device If the problem with the broadband device persists contact your Internet service provider ISP Ensure that your Indoor Cell Zone s router is correctly configured to access the Internet service See Configuring Your Indoor Cell Zone s Built in Router page 9 Restart the device by turning the power off and on If this problem persists contact customer support See Getting Help page 28
13. ion to take connection pattern device Cable modem Broadband and Mobile Not applicable working Not applicable solid green properly DSL modem Broadband LED Cannot access Internet See Adding Your ISP User blinking red Name and Password page 12 DSL modem with See FAQs page 24 If router Broadband LED Cannot access Internet the problem persists blinking red contact Customer Support Cable modem with Cannot make a mobile as described in Getting router Mobile LED blinking phone call through the Help page 28 red Indoor Cell Zone Fiber broadband How Your Indoor Cell Zone Works Your Indoor Cell Zone is like a personal base station with a radio unit that is similar to a cell tower radio The base station uses a low power antenna to transmit voice and data cellular signals in your home or small office Base stations give you better cellular coverage which means a stronger signal and improved voice quality Also data applications on smartphones such as mobile email devices work faster The Indoor Cell Zone connects to your provider s network through your broadband Internet connection Outgoing calls go from the Indoor Cell Zone over a secure connection to your provider s network incoming calls reverse this route 10 How calls and Data Go Over the Internet Internet Service Wireless Devices ista Service Router Cable DSL Provider fiber optic Network He 1 3 J nter
14. net PC Indoor Cell Broadband Zone Connection Device Adding Your ISP User Name and Password If you are using a DSL modem and your device cannot connect to the Internet you may need to enter your Internet service provider ISP account user name and password so that your Indoor Cell Zone can connect to the Internet Y TIP Before you begin obtain your ISP user name and password Contact your ISP if you do not have this information 1 Ensure that your computer is networked with your Indoor Cell Zone 2 Enterthe following IP address in your Web browser 192 168 17 1 LS The login dialog box appears Meer name admin Password ITT 3 Enter admin in both the User Name and Cl Remember my password Password boxes and click OK User name admin Password admin The router opens to the Setup tab Setup Telephony Content Filtering Maintenance Advanced WAN Settings 4 Ensure that Yes PPPoE is selected Does Your Internet Connection Require a Login 9 Yes PPPoE O No DHCP Encapsulation PPPoE PPP over Ethernet 5 Enter your ISP user name in the Login box overwrite Guest and your password in the Password and click OK Login Password 13 Accept the defaults in other fields on the screen and click Apply Account Name If Required Domain Name If Required Internet IP Address 9 Get
15. ocumentation package 17 LED Quick Reference Mobile Network GPS Broadband For complete descriptions of LED states see Using LEDs page 19 Mobile Solid green Ready Solid red Hardware problem Blinking red Service error Off No service service disabled no power or LED malfunction Network Solid green Ready Solid red AIRAVE is not connected router modem for more than 15 minutes Blinking red to solid red Service error Off No power or LED malfunction GPS Solid green Ready Blinking red Acquiring a lock Solid red GPS lock not available Off No power or LED malfunction Broadband Solid green Connected to the Internet Blinking green Initializing Solid amber Hardware problem Blinking amber Service error Alternating green amber Software upgrade in progress Off No power 18 Using LEDs LED Display pattern Action to take Mobile Solid green None Ready Solid red Hardware problem Call Customer Support as described in Getting Help page 28 Blinking red Service has not come up since startup or has gone down If service has gone down call Customer Support as described in Getting Help page 28 Off If the LED turns off after turning on from either a blinking red or solid green state the Indoor Cell
16. ones operate using radio signals which cannot guarantee connection in all conditions Y TIP Unregistered or unauthorized users can make emergency 911 calls using an Indoor Cell Zone 30 FCC Information FCC Radiation Exposure Statement This device complies with FCC s RF radiation exposure limits set forth for an uncontrolled environment under the following conditions This device should be installed and operated such that a minimum separation distance of 8 inches 20 cm is maintained between the radiator antenna and the user s or nearby person s body at all times This transmitter must not be co located or operating in conjunction with any other antenna or transmitter For more information see the publication Femtocells and Health at http www femtoforum org or visit the FCC website at www fcc gov FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television re
17. r NOTE If your modem includes a home router plug the Indoor Cell Zone into an available port on the modem LI tT Home Router 4 Connect the other end of the Ethernet cable to your Indoor Cell Zone s yellow WAN port 5 Turn on your cable or DSL modem and home router NOTE Wait a couple of minutes for the cable or DSL modem to fully initialize before continuing 6 Plug the power supply connector into the black port on your Indoor Cell Zone Indoor Cell Zone 7 Plug the other end into an available electrical outlet We recommend a power strip with surge protection When is Your Indoor Cell Zone Ready for Use After installing and turning on your Indoor Cell Zone for the first time take notice of an automated setup sequence During this time the device s green LEDs will be solid for a few seconds and then all LEDs except the Broadband LED will turn off until the software loads This process may take up to 2 hours if your GPS antenna is not near a window to receive sufficient GPS signals from the sky When the Broadband GPS Network and Mobile LEDs are solid green your Indoor Cell Zone is ready for use For complete descriptions of LED states and a quick reference to LED status indicators see Using LEDs page 19 cspire Y TIP You will hear three shor
18. s Do not connect your Indoor Cell Zone to a power strip containing an excessive number of other devices Although your Indoor Cell Zone is quite durable it is a complex piece of equipment and can be broken Avoid dropping hitting bending or sitting on it Do not immerse your Indoor Cell Zone in water or get it wet If your Indoor Cell Zone does get wet unplug it immediately until it dries Do not allow children to play with your Indoor Cell Zone They could hurt themselves and others or damage the Indoor Cell Zone NOTE For the best care of your Indoor Cell Zone only service provider authorized personnel should service your device and accessories Failure to do so may be dangerous and void your warranty 29 Warning of 911 Limitations 911 service may be limited or not available outside your service provider s wireless network coverage areas Interconnected VoIP service may be limited by comparison to traditional 911 service Such circumstances may include but are not limited to relocation of the equipment broadband connection failure loss of electrical power delays in availability of your registered location information and or other technical problems You may not be able to place a 911 call during software updates to the device Not all public safety answering points have location based E911 technology Always be prepared to report your location to the 911 operator when placing an emergency call Mobile ph
19. t beeps when placing or answering calls on your wireless phone if you are within range of your Indoor Cell Zone Mobile Network GPS Broadband Setting up Optional Components PC Setup Connect any devices that you have such as a PC to your Indoor Cell Zone s blue LAN ports Indoor Cell Zone External GPS Antenna Setup If the GPS LED does not turn solid green after 30 minutes connect the external GPS antenna to your Indoor Cell Zone Place the external GPS antenna horizontally on a window sill The antenna works best in an open area with a clear view of the sky where it can easily pick up signals Do not place the GPS antenna Outdoors it is not weatherproof Behind large heavy objects doing so could affect the signal a Em 76 GPS antenna Place on window sill Configuring Your Indoor Cell Zone s Built in Router Usually you can plug your Indoor Cell Zone into your broadband connection device such as a cable modem DSL modem or fiber broadband Internet service without performing any additional steps However you may need to configure the built in router to work with your ISP modem or connection device The following table lists typical ISP setups and actions to take so that the built in router works with your existing ISP setup Broadband LED display Symptom Act
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