Restaurant User Manual - Electronic Merchant Systems
Contents
1. Restaurant Application Quick Reference Guide VeriFone Omni 3700 amp Vx Series accept Me CREDIT CARDS AT ELECTRONIC MERCHANT SYSTEMS INC 1 800 476 5020 www elect mer com Credit Sale To scroll menu press L until desired option appears Swipe customer card Select CREDIT if prompted Input last 4 digits ofaccount and press ENTER gt Input server ID and press ENTER if prompted gt Input amount and press ENTER gt Print customer copy F1 for Yes or F2 for No Debit Sale To scroll menu press L until desired option appears gt Swipe customer card gt Select DEBIT gt Input server ID and press ENTER if prompted gt Input amount and press ENTER gt Input cash back amount and press ENTER only if enabled gt Input tip amount and press ENTER gt Cardholder enters PIN and presses ENTER gt Print customer copy F1 for Yes or F2 for No Reprint gt Press REPRINT gt Choose from these options LAST ANY gt If LAST is selected The last receipt prints gt If ANY is selected Input invoice and press ENTER The selected receipt prints Manual Sale To scroll menu press L until desired option appears gt Press F2 SALE gt Input account and press ENTER gt Select CREDIT if prompted gt Input expiration date MMYY and press ENTER gt Card present F1 for Yes or F2 f2. Input password and press ENTER gt Retrieve by CLRK AMNT ACCT or INV gt Input server ID amount last 4 digits of account or invoice and press ENTER gt Select ADJ to adjust transaction gt Select VOID to print receipt gt Select PREV or NEXT to scroll Settlement To scroll menu press L until desired option appears gt Press SETTLEMENT gt Input password and press ENTER gt Displays totals gt Confirm totals and press ENTER Report prints Open Tab To scroll menu press L until desired option appears gt Press TAB gt Select OPEN TAB gt Swipe or input account and press ENTER gt Choose from these options CREDIT DEBIT if prompted gt Input expiration date MMYY and press ENTER manual sale only gt Input last 4 digits of account and press ENTER swiped sale only gt Input server ID and press ENTER if prompted gt If desired Open Tab amount displays press ENTER gt If Open Tab amount is different than displayed amount press the BACK SPACE to erase the amount then input the new amount and press ENTER gt Print customer copy F1 for Yes or F2 for No if prompted Close Tab To scroll menu press L until desired option appears Press TAB Select CLOSE TAB Select the retrieval method Select INV to retrieve the transaction invoice then input the invoice of the Ope
3. sale only gt Input last 4 digits of account and press ENTER swiped sale only gt Input server ID and press ENTER gt Input amount and press ENTER gt Print customer copy F1 for Yes or F2 for No Void To scroll menu press 4 until desired option appears gt Press VOID gt Void last transaction F1 for Yes or F2 for No gt Retrieve by INV or ACCT gt Input last 4 digits of account or invoice and press ENTER Terminal Displays NO to cancel YES to void NEXT to scroll gt Print customer copy F1 for Yes or F2 for No Credit Refund To scroll menu press L until desired option appears gt gt gt gt gt gt Press REFUND Input password and press ENTER Swipe card or input account and press ENTER Select CREDIT if prompted Input expiration date MMYY and press ENTER manual sale only Input last 4 digits ofaccount and press ENTER swiped sale only Input server ID and press ENTER if prompted Input amount and press ENTER Input tip amount and presgENTER Print customer copy F1 for Yes or F2 for No Debit Refund To scroll menu press L until desired option appears gt gt gt Press REFUND Input password and press ENTER Swipe card and press ENTER Select DEBIT if prompted Input server ID and press ENTER if prompted Input amount and press ENTER Input
4. ctions in the batch if desired Select NO to return to the Tab menu Select YES to delete the Open Tab for the transaction that is displayed Cash Receipt gt Press 9 and press ENTER gt Input server and press ENTER if prompted gt Input amount and press ENTER Receipt prints Processing Tips a Enter or Yes a Backspace OD Cancel or No gt To scroll through the menu press MORE gt Press 3 multiple times until the paper advances to desired length To receive the lowest rates swipe all cards through the card reader and keep the terminal connected to power and a phone line at all times Adjust Tips and Settle the terminal daily You may also obtain Authorizations over the phone by dialing 800 525 5093 Phone Authorizations must be followed with an FORCE in order to recieve payment For all error messages technical assistance supplies or any questions related to your merchant account please contact Customer Service 800 476 5020 or visit us on the web www elect mer com Vx610 Specific Functions How to Power on gt Press and hold down ENTER until unit powers on How to Power off gt Ensure power cord is not connected gt Press and hold down CANCEL until unit powers off NOTE The terminal will go into sleep mode after 10 minute of inactivity It will power off automatically after 30 minutes of inactivity Communication Status e Wireless com
5. g information such as deposit summaries transaction activity chargeback and retrieval status and more Support Find resource information about transaction processing industry mandates product support and practical tips to help improve your bottom line Getting Started Is Fast Easy Secure and Free Go to www elect mer com
6. munication is being used EX Dial communications is being used a Terminal s antenna is working properly and is connected to the wireless network L Terminal s antenna is unable to connect to the wireless network Le Terminal s power cord is connected Wireless signal strength is between 1 to 25 M Wireless signal strength is between E 26 to 50 m Wireless signal strength is between 1 5196 to 75 Wireless signal strength is between 1 76 to 100 Battery Status Battery level is below 10 capacity Plug the unit into the power source to recharge Empty Battery Full Battery Terminal Key Pad Display Internal Thermal Printer Printer Cover Release Green Indicator LED Magnetic Card Reader Terminal Display AT M Style Function Keys Alpha Key Programmable Function Scroll Key Keys Telephone Style Keypad Enter or Yes Key Cancel or No Key Backspace Clear Key SE Smart Card Reader Accept Credit Cards Online Reporting The Online Window To Your Payment Processing Account Accept Credit Cards website with online reporting is your one stop destination for online customer service It contains everything your need to manage your electronic payment activity My Account Manage your account online View statements view or update your profile get information on new products services and equipment My Reports Provides you with timely and secure accountin
7. n Tab transaction and press ENTER Select ACCT to retrieve the transaction by account then input the last 4 digits of the account and press ENTER gt The card and amount displays Select NEXT to scroll through other transactions in the batch if desired Select NO to return to the Tab menu Select YES to close the Tab for the transaction that is displayed If the Tab will be closed with the same card select YES If the Tab will be closed with a different card select NO swipe the new card input server and press ENTER gt Choose from these options CREDIT DEBIT if prompted gt Input expiration date MMYY and press ENTER manual sale only gt Input last 4 digits of account and press ENTER swiped sale only gt Input new sale amount and press ENTER gt Input tip amount and press ENTER if prompted gt Print customer copy F1 for Yes or F2 for No if prompted Delete Open Tab To scroll menu press L until desired option appears gt Press TAB gt Select DEL TAB gt Select the retrieval method Select INV to retrieve the transaction by invoice then input the invoice of the Open Tab transaction and press ENTER Select ACCT to retrieve the transaction by account then input the last 4 digits of the account and press ENTER gt The card and amount displays Select NEXT to scroll through other transa
8. or No gt If YES imprint card and press ENTER gt Input server ID and press ENTER if prompted gt Input amount and press ENTER gt Input zip code and press ENTER if prompted gt If NO input server ID and press ENTER if prompted gt Input amount and press ENTER gt Input V Code and press ENTER gt If no code entered Code present Select NO XREAD gt Input address and press ENTER if prompted gt Input zip code and press ENTER if prompted gt Print customer copy F1 for Yes or F2 for No Force To scroll menu press L until desired option appears pi Press FORCE Swipe or input account and press ENTER Choose from these options CREDIT DEBIT if prompted Input expiration date MMYY and press ENTER manual sale only Choose Tran SALE PHONE manual sale only Imprint card and press ENTER manual sale only Input last 4 digits ofaccount and press ENTER swiped sale only Input server ID and press ENTER if prompted Input amount and press ENTER Input authorization code and press ENTER Print customer copy F1 for Yes or F2 for No Authorization Only To scroll menu press L until desired option appears Press AUTH ONLY Swipe orinput account and press ENTER Choose from these options CREDIT DEBIT if prompted Input expiration date MMYY and press ENTER manual
9. tip amount and presgENTER Input original transaction date MM DD YY Cardholder enters PIN and presses ENTER Print customer copy F1 for Yes or F2 for No Tip Adjust gt Press TIP gt Input password and press ENTER gt Retrieve by CLRK AMNT ACCT or INV gt Input server ID amount last 4 digits of account or invoice and press ENTER gt Select ADJ to adjust gt Select PREV or NEXT to scroll gt Select EXIT to exit tip adjust If ADJ is selected gt Tip amount displays gt Input new tip amount and press ENTER gt Print customer copy F1 for Yes or F2 for No if prompted Reports gt Press REPORTS gt Press J until desired report option appears gt Select report to print TOTLS RPT prints a total report DETL RPT prints a detail report SERVR RPTS displays additional server options e Press ONE input server ID and press ENTER OR Press ALL to print all reports Report s prints Report Key m Manually keyed Trans adjusted Balance Inquiry To scroll menu press L until desired option appears gt Press BALANCE INQ Choose from these options CURR PREV Select CURR for current batch Select PREV for previous batch gt The balance of the selected batch will display Report prints Batch Review To scroll menu press L until desired option appears gt Press BATCH REVIEW gt
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