Captiva Touch
Contents
1. Hardware asc Sere si ee ae O x High perhsmmaesece Pete bev v s Hand dak Er Dhur E Deutop backgecund ingi Miser ppan ko Weiti Resp Sergi Appian pez pod 5 Senn Ppeyqsp lag hucst LSE settingt Chest Lines and Ringers USB ule ond netta fase of Looe Satire Duabled b Power buttons and ij B PCIEnperzi Reteie plan deliha Bx Carmel 24 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE TROUBLESHOOTING 6 Go to the official website of the laptop computer manufacturer and update USB driver to the latest version 7 Go to the official website of the laptop computer manufacturer and update BIOS driver to the latest version 8 Use the USB cable included with your projector and check again If an USB extension is needed contact your distributor 9 The USB port of your computer maybe not working Contact your IT staff Q4 There is only single touch point A 1 Re plug the USB cable from the computer 2 Goto Control Panel and make sure Tablet PC Components is selected Uninstall or change a program Te areal a program select dt rem the bat andi then cleck Uninstall Change Turn Windows features on ar off Ta turn a feature on silect iti check Geo To bum a Feature off clear iti check ben A filed bes enean that caly part of the feature i tured in RAS Commection Manager amp dministratscn Ex OMAK Fh Rems Differentsal Compression je RIP Listemer aE Semple Hetw2. To ensure normal operation of the touch function follow the requirements below to check the condition of your system System requirement Operating system Microsoft Windows XP SP3 Windows 7 32bit 64bit Windows 8 Windows 8 1 NET Framework 4 0 must be installed Mac OS X 10 7 10 10 Intel Core i3 or above B Install software utility from CDROM Utility icon indicator as below 9 ion mode O Pe mode EG pisconnected Captiva Touch User Manual 11 020 000838 01 Rev 1 08 2015 STEP 4 INITIAL SETUP CHAISTIE STEP 4 INITIAL SETUP For initial setup follow the Installation Guide to complete installation procedure a f 17 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE STEP 5 OPERATION MODE STEP 5 OPERATION MODE The Windows 7 and Windows 8 operating systems support multi point touch control Users can select default Touch Mode A for multi point touch Switch to Pen Mode le while using light pen IR pen Operation Mode 5 v Touch Mode Touch Area Setting T Pen Mode Calibration Auto w Touch Sensitivity J 4 Only single point touch is available for Windows XP and Mac OS X Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 1s STEP 6 LASER BEAM ALIGNMENT CHAISTIE STEP 6 LASER BEAM ALIGNMENT 1 Press the button to switch to visible light mode the red LED will blink continuously LED indicator IR Laser mode Solid IR laser ON Vi
3. Sometimes infrared red light IR light from ambient light sources may interfere with touch performance The troubleshooting viewer shows real time images for debugging purposes Any light interference Is marked in green If green obstacles appear within the image area remove to secure proper interactivity Note The interactive function is disabled under the troubleshooting viewer Click to exit Trouble shooting Viewer 22 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHKISTIE TROUBLESHOOTING TROUBLESHOOTING Q1 Why can the computer not boot when the USB cable which connects the computer and projector is already plugged in A There are two options to resolve this issue 1 Unplug the USB cable from computer 2 Goto BIOS setup page of computer and modify the Boot priority order Choose Hard disk as the top priority save the change and reboot computer TOSHIBA MK646569X S1 Q2 Windows system cannot identify the USB device A Unplug and replug in the USB cable and check again Switch to another USB port and check again Restart your computer and check again Go to the Power Options in Control Panel check the USB selective suspend settings status in the USB settings under Advance Settings S witch to Disabled L5 i i a ee H n i v E E Power Optimi ve MOE pug C Select the peter plan Dual veu vent be custo aedi Then chsscse dettnags Hut pef ect Bue yiu aiii teur Devic
4. User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE STEP 2 INSTALLING CAPTIVA TOUCH STEP 2 INSTALLING CAPTIVA TOUCH 1 Open the top cover using a screwdriver 2 Mount the base plate to the whiteboard or wall v Keep away distance to image area for ultra wide aspect ratio 16 6 7 5 13 5 cm from the bottom of the base plate 4 10 cm from the bottom of Captiva Touch v Keep away distance to image area for standard aspect ratio 4 3 16 10 and 16 9 5 5 13 5 cm from the bottom of the base plate 2 10 cm from the bottom of Captiva Touch 2 1 For short term demonstration 2 1 1 d surface with isopropyl rubbing alcohol wipe gently let dry 2 1 2 Adhere double sided tape enclosed in accessory box onto the base plate then paste onto the whiteboard or wall Captiva Touch User Manual 9 020 000838 01 Rev 1 08 2015 STEP 2 INSTALLING CAPTIVA TOUCH CHRISTIE Caution Do not use with wallpaper May not adhere well to vinyl surfaces or textured surfaces 2 2 For long term use Use screws to fix base plate onto whiteboard Drill tip DO 2 3 mm Screw type M3x6L Screw head DO lt 5 5 mm thickness 2 5 mm 3 Fix curtain module with wall plate by screws Note The L side connector must plug into the Captiva Touch 10 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE STEP 3 INSTALL UTILITY SOFTWARE STEP 3 INSTALL UTILITY SOFTWARE A System requirements
5. 9 020 000838 01 Rev 1 08 2015 STEP 8 CALIBRATION CHAISTIE STEP 8 CALIBRATION A Select Auto Calibration Operation Mode Touch Mode w Touch Area Setting m Calibration g Touch Sensitivity P 4 v Note If the failure message appears follow the steps below to troubleshoot and do Auto Calibration again Exit all software applications Reduce the ambient light Do not obstruct or shake lens while setting up calibration Check if the projection image is clear If not adjust focus to sharpen the image If the Auto Calibration failure message appears again on the screen switch to Manual Calibration B Select Manual Calibration Fg EE Operation Mode Touch Mode v E Touch Area Setting m Cahbration Touch Sensitivity J 4 y Note Manual Calibration is recommended for better accuracy 20 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE STEP 9 TOUCH SENSITIVITY STEP 9 TOUCH SENSITIVITY When the touch function is unresponsive or writing Is intermittent adjust the sensitivity by adjusting the Touch Sensitivity level Eg E pei Operation Mode Touch Mode E Touch Area Setting m Calibration Touch Sensitivity Default 4 Maximum 10 most sensitive Minimum 0 least sensitive Note Touch Sensitivity is not adjustable in Pen Mode Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 21 TROUBLESHOOTING VIEWER CHAISTIE TROUBLESHOOTING VIEWER
6. E Follow all warnings precautions and maintenance as recommended in this user s manual Warning Do not disassemble the Captiva touch e Warning Do not use store or leave the Captiva Touch near fire or in places with a high temperature for example in direct sunlight or in sun heated cars Warning Use standard USB cable maximum length 5 m To extend the USB cable length over 5 m a certified active extension USB cable is required Warning Do notallow liquid or foreign material enter the Captiva Touch Precautions The IR camera on the projector receives infrared signal from Captiva Touch which is attached to the whiteboard To operate normally e The IR camera should face the projection image area on the wall Remove any obstacles between the IR camera and Captiva Touch e Do not place other infrared communication devices lighting equipments or residential heating equipments and so on nearby Only use the interactive cable from the accessory kit The L side connector should plug into Captiva Touch Maintenance Gently clean the optical port with a dust blower How it works e The Captiva Touch covers the entire whiteboard with a thin invisible IR light When finger or stylus breaks into the Captiva Touch IR light reflects to the IR camera Captiva Touch User Manual 3 020 000838 01 Rev 1 08 2015 USAGE NOTICE CHAISTIE e The Camera module tracks multiple touch points and reports positi
7. E STEP 1 ENVIRONMENT CHECK If the whiteboard frame thickness is greater than 3 mm the reflected light interference from the whiteboard frame may be detected by IR camera This can compromise the touch function To reduce the risk of this happening it is recommended that a 50 mm boarder is kept around the projected image instead of 10 mm as shown in diagram on the previous page If the whiteboard frame thickness is less than 3 mm ensure the reflected light interference is not observed while doing Step 6 Laser Beam Alignment P age 11 3 mm C Measuring projection surface flatness v Criteria overall whiteboard flatness 5 mm flatness requirement is lt 3 mm at Captiva Touch mounting area v Equipment leveling instrument 1 2 1 5 m and thickness gauge C o C 1 Split projection area into 16 segments equally see below chart Place the leveling instrument on the whiteboard C 2 Insert a 5 mm thickness gauge at point 1 9 positions in the order Inm shown below Horizontal Measure point 1 2 and 3 Measure point 4 5 and 6 Measure point 7 8 and 9 Vertical Measure point 1 4 and 7 Captiva Touch User Manual I 020 000838 01 Rev 1 08 2015 STEP 1 ENVIRONMENT CHECK CHAISTIE Measure point 2 5 and 8 Measure point 3 6 and 9 C 3 If 5 mm thickness gauge cannot be inserted which means the whiteboard flatness is less than 5 mm and can be used for finger touch 8 Captiva Touch
8. Rev 1 08 2015 Corporate offices USA Cypress ph 714 236 B610 Canada Kitchener ph 519 744 8005 Consultant offices Italy ph 39 0 29902 1161 Worldwide offices Australia ph 61 0 7 3624 4888 Brazil ph 55 11 2548 4753 Lr China Beijing ph 86 106561 0240 China Shanghai ph 86 21 6278 7708 Eastern Europe and Russian Federation ph 36 0 1 47 48 100 France ph 33 0 1 41 21 4404 Germany ph 49 2161 664540 India Japan ph 81 3 3599 7481 Korea Seoul ph 82 2 702 1601 Republic of South Africa ph 27 0 11 510 0094 Singapore ph 65 6877 8737 Spain ph 3491 633 9990 United Arab Emirates ph 971 4 3206688 United Kingdom ph 44 118 977 8000 e For the most current technical documentation please visit www christiedigital com CHISTIE
9. USER MANUAL 020 000838 01 Captiva Touch e YET Table of Contents CHAISTIE COP TRG AAT Aa TIADEBNUA Suet tu Fabre E 3 Usage us T 3 Step Li Environment CNG CK eeiosdipidtueqe IRE TUA PR a a ERU MR CHE 5 Step 2 Installing Captiva TOLICIauesbeenveniirekutas arteria ier ilr MEN HDi RR FE CREE leri rra era 9 Step a Install A ES OLN al aa A 11 SHED ribs CUD aerea E EAA RUE PUER BRRMA SUN DURER VN DTOE PER UNE VUE TER ES 12 Oe Sa i I c 13 Step G7 Laser Beam AGW Me coss o REIR CERIS VER EU EUR VYBR HH REOR PERI NI OE He Cert 14 SICD JE TOBeTEATES SENG eceeee teers Wrenner ern de nU Rau pM duni Od DUE EI re 18 SED S Bras 0 PENES RE a STU 20 Step g Touch SOS VID cou n UREOEPEFQEIUR RUGHRRRHEPEEFEME n P UEXP KQR PER CRERC HU RE DIMDI USUS 21 Troubleshooting VIGO asm iddaninuypudRETt NUUS E RR Gerindustne 22 TROUBLESHOOTING eres esi tndurnioateidacestesatnes E E 23 Appendix A Specification carcsicicossanassssannadoaiasarien Ria epa Os dz IDEE H3 UE UAR ER MR GE aM AMI IB NIME EE E 20 ADDSRUDCB ACC E O Seen neers eee E pene niam enu riam MU 30 2 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHRISTIE USAGE NOTICE COPYRIGHT AND TRADEMARKS Copyright 2015 Christie Digital Systems USA Inc All rights reserved All brand names and product names are trademarks registered trademarks or trade names of their respective holders USAGE NOTIC
10. es and Prenbers Lr pride diepte be manage power kjer mirga gy 0 Blake ipi nut prha arr lear pp ema Aden dde gd an Cemmact to ge adieu dime Bie bo correct marah Pepe pferh cpi Bal NVIDIA Control Panel 5 Goto the official website of the laptop computer manufacturer and update USB driver to the latest version 6 Use the USB cable included with your projector and check again If an USB extension is needed contact your distributor Captiva Touch User Manual 23 020 000838 01 Rev 1 08 2015 TROUBLESHOOTING CHAISTIE 7 The USB port of your computer maybe not working Contact your IT staff Q3 Why is the utility icon Q red not green AA A The Red icon Q indicates a failed connection This may be caused by following 1 Check if interactive function is enabled using the OSD selection Interactive x e m e zs s Jra ipn Select Enter gt Back CD Unplug and replug in the USB cable and check again Switch to another USB port and check again Restart your computer and check again Go to the Power Options in Control Panel check the USB selective suspend settings status in the USB settings under Advance Settings S witch to Disabled a an Power Option khmeri sarai Select the pevem plan that yes vant be Custimcoe and Y then chancr qebtarugs bhai pepo steer yia wiri tet tommpubn BS manage posent arr andi uny Pieter amd ir rerat w AuboPln f Hegh perhormance pacta
11. g Touch Sensitmily W 4 v Note Exit all software applications Reduce the ambient light Do not obstruct or shake lens while setting up the touch area Check if the projection image is clear If not adjust focus to sharpen the image If a failure message appears switch to the Manual Touch Area setting 2 Select the Manual Touch Area Setting Sj Operation Mode Touch Mode v Touch Area Setting Auto Touch Sensitivity J 4v 2 1 After the camera captures the projection image a Touch Area window appears If the captured image is not clear re select Ambient light mode selection from Auto to Bright or Dim according to the ambient light condition 18 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE STEP 7 TOUCH AREA SETTING Remark The captured image shows the camera view which is reversed from the projection image For example P1 is in the lower right corner P2 is in the lower left corner and so on 2 2 Touch Area Boundary Fine tuning Step 1 Click on P1 and use mouse to drag P 1 to upper left corner Align the adjustable green zone with the projected white frame Step 2 Adjust P2 to P4 accordingly the adjustable green zone should completely overlap with projected white frame Step 3 Check again if the green frame overlap completely with projected white frame If not fine adjust again 2 3 When the Touch Area is correctly located click to E xit Captiva Touch User Manual 1
12. h Sensitivity for trouble shooting 2 If the Touch function remains insensitive check the optical port condition If dust or particles are observed gently clean the optical port with a dust blower Q10The Touch function is not accurate A Touch accuracy may be impacted when the Windows default display setting under Windows has been changed 1 Goto the setting page Start menu Control Panel Appearance and Personalization gt Captiva Touch User Manual 27 020 000838 01 Rev 1 08 2015 TROUBLESHOOTING CHAISTIE a m QU E Control Panel Appearance and Personalization Display s 3 Make it easier to read what s on your screen Adjust resolution You can change the size of text and other items on your screen by choosing one of these options To temporarily enlarge just part of the screen use the Adjust brightness Magnifier tool Calibrate color Change display settings Smaller 100 default Preview Connect to a projector Mut ner Type tat e Medium 125 EE E 2 Select Smaller 10096 Default and click Apply 28 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE APPENDIX A SPECIFICATION APPENDIX A SPECIFICATION Laser Safety Class 1 20 mm 100 mm 75 100 XGA WXGA 1080p 40 mm 100 mm 120 140 16 6 ultra wide Curtain to Screen Distance LED Indicator Blue R ed 1 0 Port Interactive J ack x1 ID Size W L H 150 0 W x 50 0 L x 40 0 H mm Weight 3309 7 P
13. ons to a computer or laptop using USB To optimize the touch function whiteboard non flatness should be less than 5 mm 4 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE STEP 1 ENVIRONMENT CHECK STEP 1 ENVIRONMENT CHECK Before setting up and installing the projector and Captiva Touch ensure that the interactive cable works for the installation location of the mount in advance Note Make sure the projector is installed under the following conditions The projected image is a rectangular shape without any distortion The projector is tilted at an angle no more than 3 degrees vertically and horizontally in relation to the screen When using the interactive function install the projected image within reach by hand Do not install the projector or screen in a location subject to direct sunlight If the projector or the screen is subject to direct sunlight the interactive function may not operate correctly A Captiva Touch installation Information Before installing the Captiva Touch module the projection surface must meet the following conditions criteria 1 The screen surface is a flat smooth unwrapped surface with no unevenness of more than 5 mm The surface can be a flat wall or a whiteboard For details on how to check surface flatness see page 8 2 The surface must allow for the Captiva Touch to be fixed with SCrews If the projection surface meets the criteria above the projec
14. ori Manag eme Protocol SIME Erhperamti a i Window Gadget Philem x LL Wandees Process Acivaleen Sensce X b Widows Seanch cee Q5 When should Calibration and Touch Area Setting be done A Perform Calibration and Touch Area setting during initial installation If the projector or whiteboard is moved Touch Area Setting and Calibration must be performed again When Laptop computer resolution is changed calibrate again For better accuracy perform Manual Calibration If an overlarge offset is observed perform Manual Calibration and see Step 8 Calibration for troubleshooting Captiva Touch User Manual 25 020 000838 01 Rev 1 08 2015 TROUBLESHOOTING CHAISTIE Q6 Auto Calibration and Auto Touch Area Setting both failed 26 A 1 Configuration ront Ceiling ap A os ab Enter gt Bak CD Check the Ceiling Mount OSD setting first The interactive function supports Ceiling Mode only When projector OSD message is shown this may result in failure to Auto Calibration and Auto Touch Area Setting Waituntil OSD message is gone before performing Auto Calibration and Auto Touch Area Setting VGA Ey 1280X720 60Hz Follow the troubleshooting steps below to perform Auto Calibration and Auto Touch Area Setting again a b e d E xit all software applications Reduce ambient light Do not obstruct or shake lens while setting up Calibration Check if the
15. ower Consumption 12V 0 3A Operation Temperature 0 C 40 C without cooling fan Storage Temperature SAUCE aS Il General Specifications Auto Calibration Calibration MM ERE Manual Calibration Multi touch 1 10 touch points Win 7 and Win8 compliant Multi touch Min Distance 240mm Hover Z depth Default hover height is 5 5 mm 85 100 1080P Captiva DHD400S projector 120 140 16 6 ultra wide Captiva DUW350S projector Display mode S upport Ceiling mode only lll Installation Software OS Required Microsoft Windows XP SP3 Mouse mode supported e Windows 7 Windows 8 Touch mode 10 touch points supported and Mouse mode supported Windows NET Framework 4 0 installation is required e Max OS X 10 7 10 10 Processor Type Intel Core i3 or above RAM 2GB or More Working Projection Image Size System R equirements Captiva Touch User Manual 29 020 000838 01 Rev 1 08 2015 APPENDIX B ACCESSORY CHAISTIE APPENDIX B ACCESSORY Item Description Quantity Captiva Touch Screw M2 6x6 to fix LCT module 2 WE u Screw M3x6 to fix base plate aj Alignment sticker LCT module base plate En cable 30 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE APPENDIX B ACCESSORY Double sided tape for base plate i j 1 8 2 9 N CD for User Manual and Utility Software 1 10 Captiva Touch User Manual 3l 020 000838 01
16. projection image is clear If not adjust focus to sharpen the image If the Auto Touch Area Setting failed or Auto Calibration failed message pops up on screen again switch to Manual Mode to do Touch Area Setting and Calibration Check Laser Power Mode selection Lower brightness ECO mode may affect both Auto Touch Area Setting and Auto Calibration S witch to Normal mode to complete Touch Area Setting and Calibration Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE TROUBLESHOOTING Laser Power Mode ECO 3 Check the Projector Color Mode selection To ensure accuracy of both Auto Touch Area Setting and Auto Calibration it is recommended to switch Color mode to Bright Mode Color Mode Q8 The mouse cursor flashes or jumps on screen or when Touch function does not work well at certain projection area PC Movie Game User A 1 Check if strong light is shown on the whiteboard If yes turn off the light 2 Check if any foreign object is on the whiteboard If yes remove the object 3 Refer to Step 6 page 11 Laser Beam Alignment for detailed procedures to see if laser beam is aligned 4 Referto Step 7 page 14 Touch Area Setting for detailed procedures Check if the Touch Area boundary is located properly Q9 The projection area corner is insensitive or intermittent lines are observed A 1 Adjust the level of Touch Sensitivity to enhance sensitivity see Step 9 page 17 Touc
17. sible light ON IR Laser OFF Visible light mode Solid Blinking touch disabled Error Solid Error of LD module occurred 2 Connect a computer and Projector using a USB cable 14 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE STEP 6 LASER BEAM ALIGNMENT 3 Rotate the black and grey knobs clockwise until they stop 4 Rotate the grey knob counter clockwise until both beams are symmetrically at the same level o 5 Rotate black knob counter clockwise and move the beams downward until they reach whiteboard frame pe TE Captiva Touch User Manual 15 020 000838 01 Rev 1 08 2015 STEP 6 LASER BEAM ALIGNMENT CHAISTIE 6 Check the beam height with the alignment sticker The beams should be located within the grey zone 7 Press the button again to switch back to IR mode the blue LED will Stay solid LED indicator IR Laser mode Solid IR laser ON Visible light ON IR Laser OFF Visible light mode Solid Blinking touch disabled Error Always ON Error of LD module occurred 16 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTIE STEP 6 LASER BEAM ALIGNMENT 8 Replace the top cover Captiva Touch User Manual 17 020 000838 01 Rev 1 08 2015 STEP 7 TOUCH AREA SETTING CHAISTIE STEP 7 TOUCH AREA SETTING 1 Select Auto Touch Area Setting Operation Mode Touch Mode w Touch Area Setting m Calibration
18. tor and Captiva Touch can then be installed in one of the following ways 1 Mount the projector to the wall and the Captiva Touch to the whiteboard 2 Mount the projector and Captiva Touch to the wall Captiva Touch User Manual 5 020 000838 01 Rev 1 08 2015 STEP 1 ENVIRONMENT CHECK CHAISTIE B Whiteboard guideline When installing the Captiva Touch on a whiteboard follow the guidelines below B 1 For standard aspect ratio 4 3 16 10 and 16 9 White board frame gap 2 10 cm For standard aspect ratio 4 3 16 10 and 16 9 gt From the top of image area a gap must be kept 2 10 cm away from the bottom of LCT module gt For suggested whiteboard frame design height 3 mm keep 10 mm bezel at left right bottom of image area gt For regular whiteboard ex aluminum frame height gt 3 mm keep 50 mm bezel at left right bottom of image area bezel bezel B 2 For ultra wide aspect ratio 16 6 White board frame gap 4 10 cm For ultra wide aspect ratio 16 6 gt From the top of image area a gap must be kept 4 10 cm away from the bottom of LCT module gt For suggested whiteboard frame design height 3 mm keep 10 mm bezel at left right bottom of image area gt For regular whiteboard ex aluminum frame height gt 3 mm keep 50 mm bezel at left right bottom of image area bezel bezel bezel 6 Captiva Touch User Manual 020 000838 01 Rev 1 08 2015 CHAISTI
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