BeanAir FAQs
Contents
1. I DO TO BUY A SENSOR BEANDEVICE Please visit our website www beanair com click on products and by choosing the appropriate device send us an email info beanair com 4 13 BUTI DON T KNOW WHICH ONE TO CHOOSE Please follow this link and download the BeanDevice Selector Guide From our website www beanair com you will find the specification sheet available for download for every device Please download review it thoroughly and see if meets the requirements of your application case or send us an email info beanair com 4 1 4 WHAT SHOULD I DO TO RECEIVE AN OFFICIAL PRICE QUOTE Send us an email sales beanair com with the requested BeanDevice Starterkit amp quantity with your Name Company name address and telephone number Please consider the environnement before printing this document Page 8 14 Rethinking sensing technology Document version 1 0 Document Type FAQ Frequently Asked Questions 4 15 15 BEANSCAPE FREE No BeanScape is a software developed by BeanAir to monitor BeanDevice and is not free in order to maintain its continued development 4 1 6 WHAT IS THE DELIVERY TIME ON YOUR PRODUCTS For SmartSensor product line the delivery time is three working days after reception of the customer purchase order For ProcessSensor amp EcoSensor product lines the delivery time is 1 2 weeks after reception of the customer purchase order 4 2 POWER SUPPLY 4 2 1 CAN 1 POWER SUPPL2. Ref FAQ_RF_01 V1 0 FREQUENTLY ASKED QUESTIONS www beanair com Rethinking sensing technology Document version 1 0 Document Type FAQ Frequently Asked Questions DOCUMENT V1 0 21 05 2014 Christophe DONTEGREUIL N A BeanGateway management on a LAN Infrastructure VALIDATION Function Recipients fe unctio Validation information X MAILING LIST Function Recipients For action For Info Staffer 1 Christophe DONTEGREUIL X Staffer 2 Maneli PARSY X Updates Version Author Evolution amp Status Please consider the environnement before printing this document Page 1 14 Be Rethinking sensing technology Document version 1 0 eanAir Document Type FAQ Frequently Asked Questions TECHNICAL SUPPORT VISUAL SYMBOLS DEFINITION ACRONYMS AND ABBREVIATIONS FREQUENTLY ASKED QUESTIONS 41 HOW tO DUY 2st dectedincecei tient ete la 8 4 1 1 CAN I BUY ONLY THE SENSORS OR COORDINATOR OR SOFTWARE 8 4 1 2 WHAT DO DO TO BUY A SENSOR 8 4 1 3 BUT DON T KNOW WHICH ONE TO CHOOSE iii 8 4 1 4 WHAT SHOULD I DO TO RECEIVE AN OFFICIAL PRICE QUOTE 8 4 1 5 IS BEANSCAPE FREE 2 curiad
3. Y MY ANALOG SENSOR DIRECTLY FROM THE BEANDEVICE AN 420 AN V AN MV Yes the sensor is directly powered by a high accuracy and adjustable DC DC converter integrated inside the device The excitation voltage is remotely configurable through the BeanScape 4 5 to 20V 4 2 2 WHICH PRODUCT USE A PRIMARY CELL The following products come with a primary cell Beandevice AN Mv AN V AN 420 Xtender BeanDevice SUN T SUN TH SUN BN SUN TIR Please consider the environnement before printing this document Page 9 14 Rethinking sensing technology Document version 1 0 Document Type FAQ Frequently Asked Questions 4 3 SERVICES amp WARRANTY 4 3 1 WHAT ABOUT THE WARRANTY SmartSensor product line comes with 2 year limited warranty ProcessSensor amp EcoSensor product lines comes with a 1 year limited warranty You can extend your BeanDevice warranty to 2 or 3 years by purchasing a Warranty extension plan 4 3 2 WHAT ABOUT AFTER SALES SUPPORT When you buy a BeanDevice you will have 3 months free email support for all your BeanDevices 4 3 3 DO YOU PROVIDE A RELIABLE TECHNICAL SUPPORT All our technical support specialists are bilingual English and French Our staff have decades of experience doing technical support For our clients this means that they get the answers they need as fast as possible and get up and running with as little downtime as possible 24 hours support response time We guarantee to
4. a aaea eaaa ainiai aaan E iaaa 9 4 1 6 WHAT IS THE DELIVERY TIME ON YOUR PRODUCTS 9 Power supply 4 2 1 CAN I POWER SUPPLY MY ANALOG SENSOR DIRECTLY FROM THE BEANDEVICE AN 420 AN NV ANEMV a a 9 4 2 2 WHICH PRODUCT USE A PRIMARY CELL iii 9 Services amp Warranty 4 3 1 WHAT ABOUT THE WARRANT id es 10 4 3 2 WHAT ABOUT AFTER SALES SUPPORT iii 10 4 3 3 DO YOU PROVIDE A RELIABLE TECHNICAL SUPPORT 10 System integration 4 4 1 CAN WE INTEGRATE THE BEANAIR WSN WITH OUR SOFTWARE 10 4 4 2 15 LABVIEW COMPATIBLE WITH YOUR BEANSCAPE SOFTWARE 11 4 4 3 15 MATLAB COMPATIBLE WITH YOUR BEANSCAPE SOFTWARE 11 Wireless network 4 5 1 WHAT ISA STARTERKIT aa a aa aaa 11 4 5 2 WHAT IS THE TECHNOLOGY USED ON BEANAIR WIRELESS SENSOR NETWORKS 12 4 5 3 ARE THE BEANDEVICE COMPATIBLE WITH OTHER WIRELESS SENSOR NETWORKS EE a E tornade en E 12 4 5 4 MANY WIRELESS SENSORS CAN MANAGE 12 4 5 5 WHAT IS THE BEANGATEWAY ire 12 5 FREQUENTLY ASKED QUESTIONS ONLINE Please consider the environnement before printing this document Page 2 14 Rethinking sensing technology Document version 1 0 Document Type FAQ Frequently Asked Questions Please consider
5. about BeanAir wireless sensor networks WSN if this information is not followed the equipment software may fail or malfunction Danger This information MUST be followed if not you may damage the equipment permanently or bodily injury may occur Tip or Information Provides advice and suggestions that may be useful when installing BeanAir Wireless Sensor Networks Please consider the environnement before printing this document Page 6 14 Rethinking sensing technology Document version 1 0 nAir Document Type FAQ Frequently Asked Questions 3 ACRONYMS AND ABBREVIATIONS AES Advanced Encryption Standard CCA Clear Channel Assessment CSMA CA Carrier Sense Multiple Access Collision Avoidance GTS Guaranteed Time Slot kSps Kilo samples per second LLC Logical Link Control Link quality indicator LDCDA Low duty cycle data acquisition MAC Media Access Control PAN Personal Area Network PER Packet error rate RF Radio Frequency SD Secure Digital Wireless sensor Network Please consider the environnement before printing this document Page 7 14 Rethinking sensing technology Document version 1 0 Frequently Asked Questions 4 1 HOWTO BUY 4 1 1 CAN I BUY ONLY THE SENSORS OR COORDINATOR OR SOFTWARE No BeanAir Sensors work on a network You will need a sensor BeanDevice a coordinator BeanGateway and an application BeanScape in order to form your network 4 12 WHAT DO
6. ion dissemination and or editing of this document as well as utilization of its contents and communication thereof to others without express authorization are prohibited Offenders will be held liable for payment of damages All rights are reserved Copyright BeanAir Ltd 2013 Please consider the environnement before printing this document Page 4 14 pe Rethinking sensing technology Document version 1 0 eanAir Document Type FAQ Frequently Asked Questions 1 TECHNICAL SUPPORT For general contact technical support to report documentation errors and to order manuals contact BeanAir Technical Support Center BTSC at tech support beanair com For detailed information about where you can buy the BeanAir equipment software or for recommendations on accessories and components visit www beanair com To register for product news and announcements or for product questions contact BeanAir s Technical Support Center BTSC Our aim is to make this user manual as helpful as possible Keep us informed of your comments and suggestions for improvements BeanAir appreciates feedback from the users of our information Please consider the environnement before printing this document Page 5 14 Rethinking sensing technology Document version 1 0 Document Type FAQ Frequently Asked Questions 2 VISUAL SYMBOLS DEFINITION Definition Caution or Warning Alerts the user with important information
7. r PC Laptop Please consider the environnement before printing this document Page 12 14 Rethinking sensing technology Document version 1 0 Document Type FAQ Frequently Asked Questions 5 FREQUENTLY ASKED QUESTIONS ONLINE Our F A Q online F A Q on BeanAir blog Please consider the environnement before printing this document Page 13 14
8. respond to your technical enquiry within 24hours This level of standard response is unparalleled Please click here for further information about our technical support center 4 4 SYSTEM INTEGRATION 4 4 1 WE INTEGRATE THE BEANAIR WSN WITH OUR SOFTWARE The BeanScape Premium Wireless sensor network supervision software comes with an OPC DA server OPC DA is particularly well suited for real time measurement and data sharing Each data measurement can Please consider the environnement before printing this document Page 10 14 Rethinking sensing technology Document version 1 0 Document Type FAQ Frequently Asked Questions be associated to a tag or its attributes and shared with one or many OPC clients Therefore the BeanScape Premium opens up to many third party applications SCADA web portals etc alook at our BeanScape Premium flyer Click Here o For further technical information about our OPC server TN RF 013 OPC configuration o Watch the OPC video o Introduction to OPC for factory automation and plant process control o OPC foundation promo video 4 4 2 IS LABVIEW COMPATIBLE WITH YOUR BEANSCAPE SOFTWARE Yes Labview is compatible with the BeanScape Premium software OPC is already available on Labview Click here 4 4 3 15 MATLAB COMPATIBLE WITH YOUR BEANSCAPE SOFTWARE Yes Matlab is compatible with the BeanScape Premium software You can use the OPC toolbo
9. the environnement before printing this document Page 3 14 Be Rethinking sensing technology Document version 1 0 eanAir Document Type FAQ Frequently Asked Questions Disclaimer The information contained in this document is the proprietary information of BeanAir The contents are confidential and any disclosure to persons other than the officers employees agents or subcontractors of the owner or licensee of this document without the prior written consent of BeanAir Ltd is strictly prohibited BeanAir makes every effort to ensure the quality of the information it makes available Notwithstanding the foregoing BeanAir does not make any warranty as to the information contained herein and does not accept any liability for any injury loss or damage of any kind incurred by use of or reliance upon the information BeanAir disclaims any and all responsibility for the application of the devices characterized in this document and notes that the application of the device must comply with the safety standards of the applicable country and where applicable with the relevant wiring rules BeanAir reserves the right to make modifications additions and deletions to this document due to typographical errors inaccurate information or improvements to programs and or equipment at any time and without notice Such changes will nevertheless be incorporated into new editions of this document Copyright Transmittal reproduct
10. x available on Matlab Click here 4 5 WIRELESS NETWORK 4 5 1 WHAT ISA STARTERKIT A Starterkit is a kit of products which includes everything you need to start your network It includes 1 sensor data acquisition system BeanDevice Please consider the environnement before printing this document Page 11 14 Rethinking sensing technology Document version 1 0 Document Type FAQ Frequently Asked Questions 1 power supply bloc if needed some of our products do not need one as they function with a primary cell 1 indoor or outdoor ethernet coordinator BeanGateway 1 supervision software BeanScape Basic If you need more specific products GPS coordinator OPC compatible software you can of course order item by item 4 5 2 WHAT IS THE TECHNOLOGY USED ON BEANAIR WIRELESS SENSOR NETWORKS Our WSN is based on IEEE 802 15 4 protocol 4 5 3 ARE THE BEANDEVICE COMPATIBLE WITH OTHER WIRELESS SENSOR NETWORKS No BeanDevice work only on BeanAir manufactured Wireless Sensor Networks 4 5 4 HOW MANY WIRELESS SENSORS CAN I MANAGE The BeanGateway can manage up to 45 BeanDevice but it depends highly on the sampling rate configured on each BeanDevice For further information please have a look on the following technical notes Click here 4 5 5 WHAT IS THE BEANGATEWAY The BeanGateway is the wireless sensor coordinator Its coordinates between all the BeanDevices in your network and you
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