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Zmanda Cloud Backup User Guide

1. for a single wildcard character or any combination of these As described in the user guide relative path can be specified using asterisks Example dir name Absolute paths can be specified as follows C Users FileServer txt or C Users FileServer Examples of OR e jpg txt docx to show either jpg txt or docx files e C Users FileServer txt docx to show txt or docx files in C Users FileServer e Users jpg to show all files in the Users directory or all jpg files in any directory e Users TestData to show all files either in the Users directory or the TestData directory Examples of AND e Users lt gt jpg to show all jpg files in the Users directory e Products lt gt TestData to show all files that are both in the Products directory and the TestData directory Examples of NOT e pdf to show all files that are not pdf e Users to show all files that are not in the Users directory e pdf TestData to show all files that are neither pdf nor in the TestData directory e pdf TestData to show all files that are not pdf and all files that are not in the TestData directory 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 39 Disaster Recovery Disaster recovery refers to restoring the system and data in the event of partial or complete failure of a computer because of natural or technical causes Following sections explain how to prepare for Disaster Re
2. ps gt dir Name Value NetworkDelayms 5000 URLPrefix wsman AllowUnencrypted false Auth DefaultPorts TrustedHosts ps set item allowunencrypted S true o Open IIS Manager Under Exchange Computer Name gt Sites gt Default Web Site gt PowerShell click on Authentication Change Basic Authentication to Enable Additional Requirements for restores to an alternate Exchange Server e Please complete the steps described in the Restore to a different machine section above e The target Exchange version and service packs must be the same as the source server For example Exchange 2003 Server Service Pack 2 or later must be installed e Exchange must be installed and must have the same Organization and Administrative Group name as the source server e The storage groups and databases must already exist on the target server and have the same names as the original storage groups or databases e Because you are restoring to an alternate recovery server that has a different set of log files the signatures on the log files must match To ensure this either rename the EOx log file located in the Transaction log directory or enable the Do not mount the database option while creating a Mailbox or Public folder store 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 31 e The Volume Shadow Copy Service must be enabled Although the Volume Shadow Service is enabled by default it may have been tu
3. Backup status is not available in the index file 55 Error Restoring from this may not be success 55 Error Unable to access following File s Folder s that are part of the backup set name backup configuration eee 56 Error Please perform a Full Backup before a Differential Incremental backup sssss 56 Error Cannot run an incremental backup after a differential backup OR 56 Error Cannot run a differential backup after an incremental backup OR 56 Error Cannot add a differential backup schedule as an incremental backup schedule is already preserit QR ERR seat Iona Coe tes oue eat qp aa Coat Co ae ERO teat Ta ua teat TU an veu Ya E Oo TE teat E Ga TEE Guat SE ENEE TE AERE LP TR ER dat tree 56 Error Cannot add an incremental backup schedule as a differential backup schedule is already jii p 56 Error Validation of backup set not done Another operation already in progress 56 Error Restore could not proceed as no VSS writer information is available 56 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 4 Error Restore failed as restoring Exchange 2003 data to recovery storage group is not supported 56 Error Restore could not proceed as VSS initialization failed sess 57 Error Failed to connect to SQLServer Please ensure that you have added windows domain user amandabackup
4. e ZCB lacks necessary permissions on the directory Backup Folder Note The Backup Folder refers to the directory path specified for the backup set in the Backup Where tab Make sure that Backup Folders are present and accessible to ZCB Error Cannot open index file This error indicates either of the following e Aninvalid non existent Backup Folder has been specified in the backup set e ZCB lacks necessary permissions on the directory Note The Backup Folder refers to the directory path specified for the backup set in the Backup Where tab Make sure that Backup Folders are present and accessible to ZCB Error Access denied while performing backups This means the ZCB was not able to read write the backup data due to insufficient access privileges Please note that ZCB performs backup with the privileges of amandabackup user and hence please provide necessary privileges to it For application backups please refer to the Requirements section for that application in this user guide However if amandabackup user can t be given required permissions for some reason then you make ZCB perform the backup using permissions of a different Windows user To do this please refer to the User Credentials section Error Restore failed There can be many reasons for a restore to fail Before contacting the Zmanda Support Team choose Collect Logs from the ZCB Help menu ZCB then collects all the relevant files into an archive displaying i
5. right click on ZCB Support in Start gt Programs menu and click on Run as Administrator Error Failed to Validate encryption certificate lt CertificateName gt The encryption certificate name entered in ZCB UI Backup What for the backup set is invalid Encryption certificate name must have been imported into the amandabackup user profile on the ZCB machine Error Decryption initialization failed while finding certificate lt CertificateName gt The encryption certificate CertificateName used at the backup time must be available for restoration of encrypted backup images It should be have been imported into the amandabackup user profile on the ZCB machine where restoration is being done 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 e www zmanda com 51 Error Decryption initialization failed while importing session key You might encounter this error if you are restoring on a machine different from where the archive or if the amandabackup user profile on the same machine was deleted manually or as part of uninstallation or the password for amandabackup user has changed This is a result of not importing the encryption key container used during encryption To resolve this you will have to import the necessary key container from the machine where the archive was backup encrypted See Getting Started Help gt Getting Started in the UI or Zmanda Network documentation guide for information on how to import key co
6. Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 10 Retention Override ZCB provides an option to intelligently retain the last copy of a Full backup from either the disk or the Cloud Enabling this option ensures the availability of the last Full backup irrespective of the retention policy chosen for the backup set ZCB will ensure that the last copy of a Full backup will not be deleted even if its retention period expires Bandwidth Throttling By default ZCB attempts to transfer data to and from the cloud at the maximum possible speed Hence ZCB always attempts to use the maximum bandwidth you have available If you wish to specify the maximum bandwidth throttling ZCB should use for upload and download of data you can do so Throttling can be set at a global level affecting all backup sets or configured for a specific backup set For configuring these values globally across all the backup sets please go to Preferences gt Bandwidth For configuring these limits at a backup set level so that they override the global values please go to Cloud Storage sub section in the Backup Where section ZCB allows you to configure bandwidth throttling in these two ways Uniform Throttling If you wish to configure uniform throttling values irrespective of the time of the day and day of the week then you can simply configure these two options Max Upload Rate This value in kilobits per second refers to the ma
7. NOMOUNT state by the Oracle VSS writer You don t have to shut down the database manually e Navigate to the Restore page on lt Product Name user interface Select the backup run you want to restore from e Select the snapshot Control File In the above case select SNCFORCL ORA since the SID of the database is ORCL e Select the radio button Restore to Original Location ZCB will restore the data to the same location from where the backup was made e From the drop down select Restore Policy Overwrite Original Once confirmed start the restore process e Click on Restore e SNCFDATABASE SID ORA file is located in the ORAHOME product db database directory Example it would be located in the C app Administrator product 11 1 0 db_1 database directory Note ZCB automatically stops the Oracle instance while restoring and then starts it again when the restore operation is finished e Make three copies of the SNCFDATABASE SID ORA called CONTROLO1 CTL CONTROLO2 CTL and CONTROLO3 CTL e Copy these three files to the control files install location The default location is ORAHOMEVoradata DATABASE SID V For the above example copy the files to the C app Administrator oradata ORCL directory e Run sqlplus on Command Prompt Window cmd sqlplus sys as sysdba e Shut down the database and startup sql SHUTDOWN IMMEDIATE sql STARTUP MOUNT e Run the below command to get the database in consistent state sql gt RE
8. Restore not permitted because storage group storage group name is online e This error can also be seen if the user has not selected This database can be overwritten by restore option in the Mailbox Store properties on the Exchange server The Event log also shows error An example event log error message Exchange VSS Writer failed restoring a backup because the database MailboxDatabase edb in C Program Files Microsoft Exchange Server Mailbox FirstStorage Group of storage group First Storage Group is targeted for restore but it has not been marked for overwrite Error Failed to connect to SQLServer Please ensure that you have added windows domain user amandabackup with sysadmin privileges to SQLServer and have enabled TCP IP networking on that server OR Error MSSQL Log backup failed SQL server backup requires amandabackup SQL user with correct credentials for performing backup and recovery This message implies the user does not have appropriate credentials Please see requirements listed in the MS SQL server section Fix the credentials and validate the backup set before running backups Please note SQL server validation will not check to see if amandabackup SQL user has sysadmin server role and must be in SQL security group Error MSSQL Differential backup failed Differential backup of MS SQL server failed This can happen if SQL VSS writer has failed Check vssadmin list writers command output Error Query for datab
9. SEXE EXR E EXER ERN ERRR XR E EXER ARR ERR n Baba ERR AR E ERER ERR TRES 47 CONSE LOGS re mad 47 gell le Le OT 47 Installation ettors eo ettet nante En cdesetahadatasencbabsbwaabiiabensbaeuwaabitadenebapeanbet ERE x pep ERR 47 Uninstallatiomdangs tee DEE EE DAR A ah aa E REST EE 48 Error Run application using Administrator while performing backup to cloud 48 Error Failed to write registry Verify that Remote Registry service is running eeeeeessss 48 Error Backup failed nn nannte trt eee e ete eI 48 Error Backup of a volume is already in progress ssssscccccccccsseseeeecceeeceeeeesseeceeeeessaaeaeeeeeeeeesaaaggess 49 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 2 Error Application backup already in progress cccccsssssseeccccceceeseeseeecceeecsaaeeseeeeeeeeesseeaasseeeeeeeesaaaggass 49 Error Mismatch in backup set configuration Please contact Zmanda Support 49 Error Backup root directory not found ccccccccccccsssessseeeceeeecaeaeeseeeeeeeeesaseesseeeeeeeesseaaaseeeeeeeesaaagaess 49 Error Backup Set directory not found OR sssssssssssssssssrersrssssssrrrrrrrssssssrerrressssssrtrrerssssssrerrrnssssserereeens 49 Error Backup root directory not found eee EET 49 Error Cannot parse this index file 50 Error Cannot open index file erreser seese ere ERE RENE Terr FEE EFE reu EErEE EE RE NEEERR ERR RE
10. backup e ZCB currently supports only single server farm standalone configuration In other words the front end server and the database server must reside on the same machine Requirements e The Volume Shadow Copy Service must be enabled Although the Volume Shadow Service is enabled by default it may have been turned off after Windows installation Please refer to the Requirements section to know how to do this e Windows SharePoint Services VSS Writer service must be enabled and running To enable and run the SharePoint writer follow the steps described in http msdn microsoft com en us library bb447591 aspx e The SharePoint VSS writer depends on following VSS writers All these VSS writers must be present and enabled on the Amanda client e MSSQLVSS writer should be present e For Sharepoint 2010 o SPSearch4 VSS Writer is dependent on SharePoint Foundation Search V4 service o OSearch14 VSS Writer is dependent on SharePoint Server Search 14 service e For SharePoint 2007 o OSearch VSS Writer is dependent on Office SharePoint Server Search service o SPSearch VSS Writer is dependent on Windows SharePoint Services Search service e Windows SharePoint Services VSS Writer service must run under the admin app pool account which is the Network Service account in a basic installation of Windows SharePoint Services Windows System State Overview Windows System State refers to a collection of several key operat
11. backup run you want to restore from Select all the datafiles amp control files ZCB backs up one of the 3 control files i e CONTROLO1 CTL Select the radio button Restore to Original Location ZCB will restore the data to the same location from where the backup was made From the drop down select Restore Policy Overwrite Original Once confirmed click Restore to start the restore process Click on Restore Make two extra copies of the CONTROLO1 CTL file called CONTROLO2 CTL and CONTROLO3 CTL For your information CONTROLO1 CTL file is located in the ORAHOME ORADATA DATABASE_SID directory To run the recovery run sqlplus on command prompt cmd gt sqlplus nolog sql connect sys as sysdba sql gt shutdown immediate sql gt startup nomount sal ALTER DATABASE mount sql RECOVER DATABASE sql ALTER DATABASE open The steps to restore all Control files in Archivelog are 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 37 Note When Oracle database control files are backed up by Volume Shadow Copy Service the backed up files are referred to as Snapshot Control files For example a control file by the name of CONTROLO1 CTL is backed up under the name SNCFDATABASE_SID ORA Let s consider an example where the database SID is ORCL In this case the snapshot control file will have the name SNCFORCL ORA e Ensure that the database is in NOMOUNT state or can be started in
12. for uninstallation use the command setup exe r removeonly f1 filename iss The ZCB installer can read the user input recorded file from the same directory Alternate location for user input can be provided using f1 option The installation log file will be created in same directory default Setup log Alternate location for the log can be provided using f2 option An example command for replaying user input from C Temp Setup iss file 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 7 setup exe s f1 C Temp Setup iss The command will finish before the installation or uninstallation process is completed Use WAIT flag if you want the setup exe command to wait for the process to be completed For example Run the following installation command that will wait till process is completed in Windows command shell start WAIT setup exe w s f1 C tmp Setup iss The Zmanda Network provides default install iss and uninstall iss that can be used for unattended installation and uninstallation These setup files assume that 1 ZCB will be installed in the C Program Files Zmanda Zmanda Cloud Backup folder You will be asked to provide a password for the amandabackup user Please note this password as it may be required for advanced configurations 2 ZCB uninstallation will not preserve configuration data Configuration Backup Sets A backup set defines the parameters the what how wher
13. restored i e the datafiles server parameter file etc In case the redo logs are missing select the appropriate archived redo log files as well e Select the radio button Restore to Original Location ZCB will restore the data to the same location from where the backup was made e From the drop down select Restore Policy Overwrite Original Once confirmed click Restore to start the restore process e Click on Restore e Once the database is successfully restored open the sqlplus and run the below commands cmd sqlplus nolog sal connect sys as sysdba sql gt shutdown immediate sal startup mount sal recover database using backup controlfile until cancel Note In cancel based recovery recovery proceeds by prompting you with the suggested filenames of archived redo log files Recovery stops when you specify CANCEL instead of a filename or when all redo has been applied to the datafiles databases tables 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 35 e Continue applying redo log files until the last log has been applied to the restored datafiles then cancel recovery by executing the following command sql CANCEL e To finish enter the following SQL command string sal alter database open resetlogs e To verify that the database is in the open state read write mode use the following command sql select name open mode from vSdatabase The steps to restore a
14. restored mailboxes Then Reconnect the mailbox from which you wish to retrieve the mails to its associated User account For example if you want to retrieve mails for user Administrator then reconnect the Administrator mailbox to Administrator user account Launch the Exmerge exe Select the Extract or Import Two step procedure e Onthe next screen select Step 1 Extract data from an Exchange Server Mailbox This will step extract the data from the desired mailbox into a PST file e Copy the PST file to the production Exchange server where the deleted mailbox originally existed e Run the Exmerge exe utility on the production server to merge the PST mails into the required mailbox Use the Two step procedure and select Step 2 Import data into an Exchange Server Mailbox to import the data from the PST file into the desired mailbox All the deleted items should be now recovered Requirements e The databases must be in the Dismounted state and the This database can be overwritten by restore option enabled through the Exchange System Manager Exchange 2003 or Exchange Management Console Exchange 2007 Exchange 2010 e Enable the Exchange Server Certificate in case it is not enabled PS C Windows system32 gt get exchangecertificate Thumbprint Services Subject 18DDD379D721792012001D294F342FF8380A61F1 IP WS CN Ex 2010 PS C Windows system32 gt enabl xchangecertificate cmdlet Enable ExchangeCertif
15. single Oracle datafile in Archivelog to the Original location are Ensure that the database is either mounted or open If the database is open run sqlplus on Command Prompt and connect to the database cmd sqlplus sys as sysdba e To recover the datafile the tablespace needs to be taken offline Lets consider an example where the tablespace ZTESTO1 needs to be restored sql ALTER TABLESPACE ZTESTO1 OFFLINE IMMEDIATE Navigate to the Restore page on ZCB user interface Select the backup run you want to restore from Select the datafile to be restored i e ZTESTO1 dbf in our example In case the redo logs are missing select the appropriate archived redo log files as well Select the radio button Restore to Original Location ZCB will restore the data to the same location from where the backup was made From the drop down select Restore Policy Overwrite Original Once confirmed click Restore to start the restore process Click on Restore Once the database is successfully restored open the sqlplus again and run the below commands cmd sqlplus nolog sal connect sys as sysdba If the restored data file is older than the redo log files then a media recovery needs to be initiated using the below command sql RECOVER TABLESPACE ZTESTO1 You will see the below message Specify log lt RET gt suggested filename AUTO CANCEL Input the appropriate log file location Type AUTO if you want Oracle to automati
16. to Recovery Database Enter the name of the Recovery Database ZCB will restore the data to the location where the Recovery Database is created e From the drop down select Restore Policy Overwrite Original Once confirmed click Restore to start the restore process How to recover a deleted mailbox or a mailbox item It often happens that a mailbox or mailbox items like emails folders get accidentally deleted Microsoft Outlook provides users a way of recovering the deleted folder items by using the Recover Deleted Items option To recover a deleted Mailbox within the mailbox retention period one can reconnect the user account to the deleted mailbox using the Exchange Tasks In case none of the above recovery options work i e when the deleted mailbox has an expired mailbox retention period one is left with no other choice but to restore the Exchange server Mailbox store to a recovery server or to a recovery database Follow the steps mentioned in the Restoration to Alternate Exchange Server or Restoration to Recovery Storage Group Database to 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 29 restore the Mailbox store database which has the deleted mailbox Additionally use the Exmerge exe to extract the data from the restored Mailbox store to a PST file as follows e Using the Exchange System Manager or Exchange Management Console run the Cleanup Agent on the Mailboxes to display the
17. txt file in the ZCB Debug folder This file contains the list of files that were not backed up in the last backup run A similar debug file is available for restore failures RestoreErrors txt in the ZCB Debug folder Some errors found in this log file can be safely ignored 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 e www zmanda com 52 Error Amazon S3 Certificate not found in the installation directory Backups and Restores to the S3 cloud will not work Please purchase S3 subscription or download S3 certificate from Zmanda Network Backing up to Amazon S3 and restoring from S3 requires an authentication certificate This certificate is available as part of product subscription Please use Cloud gt Purchase Cloud Subscription to purchase a subscription If you are already a product subscriber download the certificate from Zmanda Network account and import the certificate into ZCB using Cloud gt Import Cloud Certificate Error Time mismatch Difference between Amazon S3 time and System time is too large Please check your server date and time Amazon cloud requires the system time of ZCB machine to be correct Please synchronize the system time with valid time NTP server Error Invalid User token The provided token is malformed or otherwise invalid OR Error Failed to connect to Amazon S3 due to invalid certificate OR Error Invalid access key The AWS Access Key Id you provided does not exist in our
18. use tools such as abylon selfcert Openssl utility also can be used for this purpose If you already have a personal certificate but it is not in PFX format If you have an installed non PFX certificate you can export it to a PFX file Please note that you need to have access to its private key To do this from the Windows Start menu click Run and enter certmgr msc Now find the certificate to export double click it and then click Details Choose the Copy To File option which will let you select a location for the exported certificate When exporting the certificate make sure that e The Yes export the private key option is checked This option will appear only if the private key is marked as exportable and you have access to the private key e the Delete Private Key if export is successful option is left unchecked After the file has been saved close the certmgr msc utility The exported certificate should be in a folder that is accessible by the amandabackup user Importing the PFX certificate To use encryption with ZCB you need to import your PFX certificate into Windows certificate store using the procedure described in Importing the PFX certificate into certificate store for a user section below You need to complete this procedure for the following Windows users e amandabackup e Administrator e The Windows user who has launched the ZCB user interface if manual backups are going to be performed say johndoe Import
19. with sysadmin privileges to SQLServer and have enabled TCP IP networking on that SOPV OD PER 57 OR c 57 Error MSSQL Log backup falled rrr eee ever eee er ERE RUE 57 Error MSSQL Differential backup failed nnne nnne nnn nennen nnns 57 Error Query for database recovery model failed Check logs for more details 57 Error Specified backup component name is not valid essssssneeesssssssrenerrssssssrerrrsssssssrrerrrssssssrereeen 58 Error The requested application does not seem to be installed on the machine 58 Error Recovery Storage Group Database not found 58 Error Restoring to Recovery Storage Group Database is not supported for backups taken by previous eI sIoneREE M H 58 Error Failed to create backup directory ccccccccccccssssssseeececeecaeeeeeeeceeeeessaeeseseeeeeeessaeaaseeeeeeeeesaaagaess 58 OR m M 58 Error Failed to create restore directory ce oo ve es ANEN ANEN ANER 58 o 58 Error Failed to create download directon 58 Error Application pre post restore backup script failed Check ZWCService logs for more details Error Application skipped the backup Check ZWCService log file for more information 59 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 26
20. 32 www zmanda com 5 Introduction to ZCB ZCB is the complete backup solution for Windows servers It backs up file systems and live applications such as Microsoft Exchange and SQL Server to a highly dependable storage cloud Amazon S3 User Manual Overview ZCB is a secure and convenient way to back up Windows workstations and servers to a Local Folder or to Cloud storage Amazon S3 With ZCB you can select from the following backup types e Windows NTFS files and folders e Microsoft SQL Server 2000 2005 and 2008 e Microsoft Exchange Server 2003 2007 and 2010 e Microsoft Share Point Server 2007 2010 and WSS 3 0 e Windows System State registry certificate server and active directory information e MySQL Server 5 0 and 5 1 e Oracle Server 11i SQL Server Exchange Server and SharePoint server configurations are automatically discovered by ZCB No additional configuration is necessary ZCB has options to use native Windows compression and supports digital certificate based encryption for the backup data System Requirements To be able to use ZCB please check that your system meets these requirements e Windows XP Home or Pro with SP2 or higher e Windows 2003 with SP2 or higher e Windows Vista Windows 7 Windows 2008 e Java Runtime Environment JRE 6 Update 20 or higher e The Volume Shadow Copy Service must be enabled Although the Volume Shadow Service is enabled by default it may have been turned off after Wi
21. COVER database using backup controlfile until cancel e Continue applying redo log files until the last log has been applied to the restored datafiles then cancel recovery by executing the following command sql CANCEL e Open the database with the RESETLOGS option SQL ALTER DATABASE OPEN RESETLOGS e The Oracle database is now recovered To verify that the database is in the open state read write mode use the following command SQL select name open mode from vSdatabase Requirements 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 38 e If you are attempting to restore data to a different machine than the one which was backed up please complete the steps described in the Restore to a different machine section above e Please make sure that the following services are in the Started state Oracle VSS Writer Volume Shadow Copy Advanced Filtering To filter items users may specify patterns that include wildcards combine them with and or or as well as apply negation to the whole pattern The syntax for the pattern expressions is as follows e Or filtering pattern pattern e And filtering pattern lt gt pattern e Not filtering pattern e The pattern may contain any alphanumeric characters path separators only backward slashes any characters that are valid in a file path name asterisk as a wildcard for one or more characters a question mark
22. MSSQL 2008 Servername InstanceName DatabaseName MSSQL 2005 Servername InstanceName DatabaseName MSSQL 2000 Servername InstanceName DatabaseName From this list you can select the ones which you wish to back up and save the backup set Functionality ZCB supports Simple Recovery Model Full Recovery Model and Bulk Recovery Model for SQL server databases If the database is in Simple Recovery Model the full backup will contain MDF LDF and NDF in case of filegroups files in the backup image The differential backup will contain LDF files If the database is in Full Recovery Model the full backup will contain MDF LDF and NDF in case of filegroups files in the backup image The differential backup will contain MDF Offset partial file of MDF database that has changed LDF and TRN transaction logs flushed to the disk in the backup image If the database is in Bulk log Recovery Model the full backup will contain MDF LDF and NDF in case of filegroups files in the backup image The differential backup will contain MDF Offset partial file of MDF database LDF and TRN transaction logs flushed to the disk files in the backup image Please note the following e The master database is only backed up as part of the full backups During restore of master database SQL server is stopped and is restarted after restoration e Anyread only databases are only backed up as part of the full backups e ZCB will only back up MS SQL da
23. Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 e www zmanda com 54 Error Could not open file ZCB does not have the necessary read write permission on the Backup Folder Ensure that ZCB has write permissions on the Backup Folder Error Nothing to do This message indicates you are trying to restore an unsuccessful backup Error Backup root directory not specified Assigning default value This error indicates either of the following e Aninvalid non existent Backup Folder has been specified in the backup set e ZCB lacks necessary permissions on the directory Note The Backup Folder refers to the directory path specified for the backup set in the Backup Where page Make sure that Backup Folders are present and accessible to ZCB Error Backup info fields not specified This error indicates either of the following e Aninvalid non existent Backup Folder has been specified in the backup set e ZCB lacks necessary permissions on the directory Note The Backup Folder refers to the directory path specified for the backup set in the Backup Where page Make sure that Backup Folders are present and accessible to ZCB Error Restoring from a backup which was not successful This message indicates you are trying to restore an unsuccessful backup Error Backup status is not available in the index file This message indicates you are trying to restore an unsuccessful backup Error Restoring from this may not be successful Th
24. QL server and read the databases and tables present in it Functionality e Only full backups of MySQL servers are supported currently ZCB doesn t backup MySQL binary logs e ZCB supports backup of specific MySQL databases e ZCB supports backup of specific tables only from one MySQL database It does not support selecting specific tables from multiple MySQL databases e Youcan either backup a local MySQL server or a remote MySQL server Requirements e The MySQL user specified in Backup What section should have sufficient privileges to perform logical backup from the ZCB machine The minimal set of privileges required are For backup LOCK TABLES SELECT FILE RELOAD SUPER UPDATE TRIGGER SHOW VIEW For restoration CREATE DROP INDEX SHUTDOWN INSERT ALTER UPDATE TRIGGER SUPER REPLICATION CLIENT CREATE VIEW e MySQL client utilities mysqldump and mysql must be installed on the ZCB machine and the MySQL client version must be compatible with MySQL server Oracle Server Overview ZCB supports backup of Windows Oracle 11i To configure Oracle server backups create a new backup set and choose Oracle from the dropdown list in the Backup What section Functionality e ZCB supports Full Differential and Incremental backups of Oracle databases e The Oracle components that are backed up by ZCB are Oracle database Control File Server Parameter file All table spaces and Archived logs All backup files amp archi
25. S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 34 Requirements e The MySQL user should have necessary privileges to perform MySQL operations that the backup image contains e Restoration process requires MySQL client commands to be installed on ZCB machine and it must be compatible with the MySQL server version MySQL server must be running for restoration to be successful Oracle Server Overview In the event of a server loss how you perform the recovery will depend on the server role and your disaster recovery plan One would also need to recover Oracle databases in case of issues such as database deletion corruption loss of control files etc Using ZCB Oracle database can be restored to the same server or to an alternate server depending on the Disaster Recovery plan Functionality There could be various scenarios when Oracle data would need to be restored Once ZCB copies the data to the desired location user needs to run recovery commands using sglplus to get the database in consistent state Below are some recovery scenarios where database files control files etc have been accidentally deleted corrupted The steps to restore all Oracle datafiles Disaster Recovery in Archivelog to the Original location are e Ensure that the instance is not started e Navigate to the Restore page in the ZCB user interface Select the backup run you want to restore from e Select the database files to be
26. Try after restarting Volume Shadow Copy service Please run vssadmin list writers to identify the problem vss writer 52 Error Amazon S3 Certificate not found in the installation directory Backups and Restores to the S3 cloud will not work Please purchase S3 subscription or download S3 certificate from Zmanda NET itti ti ttt t teta seta etal ae a a Ya Ya E Sete Sete tata tele Lata aT Ta XL T tote Tata LAT INL Da TAa a Raus 53 Error Time mismatch Difference between Amazon S3 time and System time is too large Please check your server date and time ccccccccccccccesssseeecceeeesaeeeeseeeeeeeeeeseesseeeeeeeesseeaaeseeeeeeessaeaaaeeeeeeeeeeaaa 53 Error Invalid User token The provided token is malformed or otherwise invalid OR 53 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 3 Error Failed to connect to Amazon S3 due to invalid certificate OR 53 Error Invalid access key The AWS Access Key Id you provided does not exist in our records OR 53 Error Invalid Secret key The request signature we calculated does not match the signature you provided Check your key and signing method cccccccccccssesseecceceeceeaeeseeeceeeeesaeeaseeeceeeessaaaaeeeeeess 53 Error Storage cloud communication errors cccccccccssssssseecceeeccaaeesseeeceeeeesaauaeeeeeeeeeessssaaseeeeeeeeesaaagaess 53 Error mysqldump Got error 2003 Can t connect to MySQL serv
27. ZCB software and certificate are available under the Zmanda Network Downloads screen Incase you do not find the ZCB software or certificate and you have a valid subscription to ZCB please contact Zmanda Support Installation ZCB uses InstallShield installer and self extracting exe files for installation After downloading double click the install file to begin installation The installer will check for system requirements such as Java JRE before installation Importing the ZCB certificate Once ZCB is installed download the certificate from the Zmanda Network Downloads screen Be sure to use the save as option and name the certificate s3 zmanda Once downloaded import the certificate into ZCB using the Cloud Import Cloud Certificate menu option The certificate has to be downloaded and imported into each ZCB instance you have running You can use different ZCB certificate if you want to use different Amazon billing accounts Unattended installation If you are planning to install ZCB on multiple machines you should record the user input for playback The recorded user input can be used to install ZCB by command line on multiple machines in an unattended manner Depending on user privileges the command prompt may need to be run as Administrator The recording file will contain all user input for playback To write a recording file for installation use the command setup exe r f1 filename iss To write a recording file
28. a backup set cannot be performed when backup or restore operation in the backup set is in progress The backup set configuration is saved The backup set should be validated later using File gt Validate Backup Set Error Restore could not proceed as no VSS writer information is available During restoration of Exchange or SQL server the corresponding VSS writer is not running For MS Exchange please check Microsoft Exchange Information Store service and restart it Restart the SQL VSS Writer service in case of SQL server Error Restore failed as restoring Exchange 2003 data to recovery storage group is not supported Exchange 2003 backups cannot be restored to recovery storage group This feature is not supported Exchange 2007 can be restored to recovery storage group and Exchange 2010 can be restored to recovery database 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 e www zmanda com 56 Error Restore could not proceed as VSS initialization failed e During restore process Volume Shadow Services is used The status of VSS writers should be stable Please check the output of command vssadmin list writers and restart failed VSS writers before attempting restoration again e This error message can occur during Exchange restoration Check for errors in the Application Event Logs from MSExchangels For example If mailbox stores in a storage group are not dismounted during a restore the application event logs has message
29. a to cloud using OpenSSL version 0 9 8 To enable this please enable the check box under the Cloud Storage sub section on the Backup Where section You can select secure transfer to cloud irrespective of whether data is being encrypted using digital certificate encryption Please note that if the data being backed up is public such as public web sites using secure transfer to cloud may negatively impact data transfer speeds If faster transfer speeds are essential try turning this option off Internal testing has shown an improvement of 15 20 but actual performance depends on many external factors Backup How ZCB supports compression and encryption of user data Data is compressed and or encrypted during the backup process It is written to disk or uploaded to cloud only after the encryption compression is completed This ensures that at no point will the backup data be unencrypted The user can specify the following settings Compression This can help save network bandwidth and reduce the storage space required for backups Compression level can range from Off no compression to Max maximum compression ratio Note that higher levels of compression are CPU intensive and may impact system performance If high compression is desired scheduling the backup during non peak hours may be desireable Encryption ZCB uses the industry standard RSA RC4 algorithm for backup encryption RC4 is RSA s standard streaming encryption algorithm ZCB
30. ach database to the farm This synchronizes the respective databases with the SharePoint farm e The services which were stopped before the restore operation are restarted gt Restoration to Alternate location When restoring to an alternate location services are not stopped and started before and after restore Also the SharePoint Writer s port restore operation is not called The selected databases and log files are simply restored to the given location Requirements e f you are attempting to restore data to a different machine than the one which was backed up please complete the steps described in the Restore to a different machine section above e The target server must have the same SharePoint server WSS 3 0 or MOSS 2007 or Share Point 2010 with same Service Packs and SQL server embedded SQL server or SQL server 2008 or SQL server 2005 or SQL server 2000 e Make sure that MS SharePoint is installed in the same location as when the backup was run The databases and log file locations should also match the original configuration e The Share Point Databases must be in stable state To check the state of the SQL server Connect to the SQL server using MS SQL Management Studio The Properties from right click menu for each database will display the state The state of the database must be Normal e Please make sure that the following services are in the Started state Windows SharePoint Services VSS Writer Volume Shadow Copy Wi
31. al server Do not put the machine in any domain or Workgroup e Log in to the machine as an Administrator e Install ZCB in the same directory location as the original server e Since you are attempting to restore data to a different machine than the one which was backed up please complete the steps described in the Restoring the Backup Catalog section to download the catalog of backup sets uploaded from the original server e Restart the ZCB UI upon a successful completion of Restore Catalog procedure e Activate the backup sets using File Menu gt Activate Backup Set e Click on the System drive backup set Navigate to the Restore page on ZCB user interface Select the backup and point in time that you want to restore e Select the radio button Restore to Original Location ZCB will restore the data to the same location from where the backup was made e Inthe drop down menu select Restore Policy Overwrite Original Once confirmed click Restore to start the restore process e The restore of the System drive may report errors since it will be unable to restore the Windows system files You can safely ignore failure for these system amp open files e After the System drive data has been successfully restored restore the data for System State backup set with similar restore settings as above 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 40 e The next data to be restored is for the Applicat
32. also restore backup data originating from one machine to a different machine This is mostly used to create a clone of the original system as done in a bare metal recovery scenario Doing this requires some additional steps before you can launch the actual restore process The steps are e Itis recommended that you install the same Windows Operating System with the same service packs on the restore machine as was installed on the original machine e Install ZCB on the target machine where you wish to restore the backup data e Import cloud certificate as described in section above e Complete the process of restoring the catalogue as described in the section Restoring the Backup Catalog e Once the backup catalog has been downloaded by ZCB successfully you can follow the normal restoration steps as explained in the Performing Restores section as applicable for the type of backup data you wish to restore Windows File System Overview For Windows File System restores ZCB offers a lot of finer options to allow the user to have just the right control and flexibility while restoring the data You can restore to the original backed up system or a different system altogether Functionality To perform restore of file system data please follow the following steps e Inthe ZCB user interface select the backup set for which backup was taken and please navigate to the Restore page and from the table showing all the backup runs click on the run wh
33. an do this using the SQL Server Configuration Manager tool Microsoft Exchange Server Overview ZCB supports full incremental and differential backups of MS Exchange From ZCB 4 0 onwards one can perform backup of a specific database on the Exchange Server To configure MS Exchange server backups create a new backup set and choose Exchange from the dropdown list in the Backup What section ZCB will discover all Exchange Server components such as Mailbox and will display them in the Backup What section in the following format z Exchange 2010 Servername MailboxStoreName File Exchange 2010 Servername MailboxStoreName Logs Exchange 2010 Servername PublicFolderStoreName Fil Exchange 2010 Servername PublicFolderStoreName Logs Si z S S S S MSExchange 2007 Servername StorageGroupName MailboxStoreName MSExchange 2007 Servername StorageGroupName PublicFolderStoreName MSExchange 2007 Servername StorageGroupName Logs MSExchange 2003 Servername StorageGroupName MailboxStoreName MSExchange 2003 Servername StorageGroupName PublicFolderStoreName MSExchange 2003 Servername StorageGroupName Logs Functionality ZCB performs VSS based backup of Store database files edb amp stm transaction logs and checkpoint file for all the Mounted Storage Groups The Exchange server transaction logs are purged after full and incremental backups of Exchange server They are not purged aft
34. anaes es 50 Error Access denied while performing backups nennen nnne nnn 50 ErrorsRestore falled RR Pee e de RR 50 Error Restore Catalog command failed Please look in the log file for more details 51 Error Unable to create backup set Backup set name 51 Error Backup Set with name Backup set name already exists sese 51 Error Unable to create temp file 51 Error Unable to save Backup Where parameters for backup set sese 51 Error Failed to save Backup What parameters for backup set ssssssssssssssssssrenresssssnrerrrssssssrrereeens 51 Error The format of the restore time not correct sssssssssssseeeeeeeeeeenenee nennen nnne nnne 51 Error Collection of ZCB logs failed ccccccsssccccccceccaeeeeseeeceeeesaaeessseeeeeeeesaeeesseeeeeeeessaeaasseeeeeeeesaaaggess 51 Error Failed to Validate encryption certificate Certificatehamez 51 Error Decryption initialization failed while finding certificate CertificateName 51 Error Decryption initialization failed while importing session key 52 Error Failed to initialize COM for VSS OR 52 Error Failed to initialize VSS OR 5 nnn e e re eee 52 Error Failed to collect writers information OR 52 Error Backup failed for more than 100 or 5096 of the selected files Check Volume Shadow Copy S IER ORs e PR 52 Error Writers status is not stable
35. ase recovery model failed Check logs for more details During backup ZCB queries the MS SQL databases for their recovery model This error message occurs when the query fails Please report this error to Zmanda Support Team with the logs Help gt Collect Logs for analysis 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 e www zmanda com 57 Error Specified backup component name is not valid During backup ZCB queries the SQL Writer for the databases saved in the selection list This error message occurs when one or more databases saved in the selection list goes offline If the database has been marked offline on purpose by the SQL Administrator then click on the Refresh button on the Backup page for ZCB to re scan for the online databases and save the backup set Error The requested application does not seem to be installed on the machine This error message occurs during validation of a backup set that contains SQL server or Exchange server It means the SQL server or Exchange is not installed on the ZCB machine or could not be contacted Error Recovery Storage Group Database not found This error occurs during restoration to recovery storage group in Exchange 2007 This error can occur for following reasons 1 Ifthe recovery storage group name specified in Restore Where does not match Exchange configuration this message is displayed Please provide the correct storage group name 2 The amandabackup user ha
36. cal storage for keeping your local backup archives Please note the following requirements to make sure that ZCB has the adequate privileges for your desired use case e Make sure that amandabackup system domain user has the permission read write on the network drive e Only if you wish to run Backup to Cloud operation please note the following additional requirements 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 16 o Scheduled backups Before adding the schedules please provide the user credentials of amandabackup user in the Perform backup with specified credentials section under the Backup Set Preferences tab o Manual backups You need to be logged on to your Windows machine from Administrator user account Also the administrator user needs to have permission to read write on the network drive Microsoft SQL server Overview ZCB performs VSS based backup of databases and their log files From ZCB version 4 0 onwards one can also perform backups of a specific database on a specific SQL server instanc Full and Differential backups are supported Log only backups are not supported Only Full backups are supported for MS SQL 2000 server To configure MS SQL server backups create a new backup set and choose SQL Server from the dropdown list in the Backup What section ZCB will discover all SQL Server components and will display them in the Backup What section in the following format
37. cally find the appropriate logs and apply it Specify log lt RET gt suggested filename AUTO CANCEL AUTO Log applied Media recovery complete Once you have recovered all the tablespaces that you have lost bring the offline datafile or tablespace back online using command sql ALTER TABLESPACE ZTESTO1 ONLINE 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 36 The steps to restore the server parameter file are Navigate to the Restore page in the ZCB user interface Select the backup run you want to restore from Select the Server parameter file spfile to be restored Usually it is named as SPFILE ORACLE SID ORA For example if the SID of the database is ORCL then the name of spfile will be SPFILEORCL ORA Select the radio button Restore to Original Location ZCB will restore the data to the same location from where the backup was made From the drop down select Restore Policy Overwrite Original Once confirmed click Restore to start the restore process Click on Restore Once the restore operation is done run sglplus on Command Prompt cmd sqlplus sys as sysdba Shutdown the database and startup again sql SHUTDOWN immediate sql STARTUP Check the database whether it s up and running sql SELECT name open mode from vSdatabase The steps to restore all datafiles in NoArchivelog are Navigate to the Restore page in the ZCB user interface Select the
38. covery of any application server running Microsoft SQL server Microsoft Exchange server Microsoft SharePoint server or any File server and then how to recover the system in case of a disaster Preparing for Disaster Recovery To protect an application Server from a disaster one should perform backups of its critical components like System State application data like databases application installation directories etc We recommend users to create backup sets for such critical components like e System Drive default CH Exclude all system and temporary files This is drive where the Windows operating system and all applications are installed e System State Backup of the server s registry boot files COM database Active Directory etc e Application data Application data backup like Microsoft SQL server Microsoft Exchange server Microsoft Sharepoint server e Application installation directory if the application is installed on a drive other than the System drive include the installation directory You can exclude the Database directory since it will be backed up as a part of SQL server database backup e User Data Backup of File server data on partitions other than the System drive Performing Disaster Recovery e Install the same version of Windows server and Service Packs as the original server Make sure that the new server has exact same drive partitions Windows installation directory and Computer Name as the origin
39. ct Logs from the ZCB Help menu ZCB then collects all the relevant files into an archive displaying its name 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 48 and location Be patient collecting the logs can take a few minutes Attach the log file to your support request Zmanda Support may ask you to set the log level to Debug Help gt Log level gt Debug when helping you troubleshoot Error Backup of a volume is already in progress ZCB allows parallel backups of different backup sets as long as they are set to backup different volumes If this condition is not met second backup job will fail with this error Please note that this limitation doesn t prevent you from doing backup of one volume while upload of a backup set containing the same volume is in progress after being backed up to local disk Error Application backup already in progress ZCB uses VSS snapshots to backup live application To maintain data consistency ZCB doesn t allow concurrent backups of two applications such as SQL Server and Exchange Please note that this limitation doesn t prevent you from doing backup of one application while upload of another application is in progress after being backed up to local disk To resolve this error please make sure that two application backups don t get executed in the same time duration Error Mismatch in backup set configuration Please contact Zmanda Support This error come
40. e and when for backing up a group of directories or an application Each backup set can only be of a single type For example you cannot back up an Exchange server and Windows System state in the same backup set Instead you must create a new backup set for each type of backup Backup set names are limited to 32 characters You cannot use Windows reserved characters such as AI R Backup Levels ZCB supports full differential and incremental backups Full backup This type of backup makes ZCB back up all of the data associated with the backup set Full backups are also referred to as backup level O Differential backup This type of backup makes ZCB back up only the data which changed since the ast successful full backup This is also referred to as backup level 1 Incremental backup This type of backup makes ZCB back up only the data which changed since the last successful full or last incremental backup This is also referred to as backup level 2 or more Choosing differential and incremental backup reduces the amount of data to be backed up and uploaded to Amazon S3 Incremental backups can be smaller in size than differential backups but introduce further complexity to the restore process But differential backups allow for faster restoration compared to incremental backups 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 8 It is not possible to mix incremental and differential backu
41. e backup was taken If you wish to restore catalog for all backup sets potentially matching the above provided Host Name condition you can keep this field blank You can also use the wild card to select matching backup set names For e g exchange will match all the backup set names such as exchangebackup exchangeone etc Please note that the backup set name field is case sensitive e Restore Location If you wish you can provide a temporary location on the local machine where restore catalog will be created by ZCB Cloud Location Amazon has multiple data centers across the globe The default option selected for Cloud Location is Al Locations This means that ZCB will restore the backup catalog for all your backup sets from all Amazon S3 regions where data was uploaded If you have too many backup machines and backup data this operation may take very long time You can make it faster if you are looking to restore a specific backup set and you know the Amazon S3 location to which that backup set data was uploaded to You can choose the S3 region of that backup set in the Cloud Location drop down and ZCB will download the backup catalog from only that Amazon S3 location This will make ZCB query the Amazon S3 storage and download the backup catalog After this you can browse backup sets backup reports and perform data recovery 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 45 e Please note that if
42. e next section below The steps to restore an Exchange server data to an alternate Exchange server are e Navigate to the Restore page on ZCB user interface Select the backup and point in time that you want to restore e Select the Mailbox Store Database or Public Folder Database amp its associated Logs from the File List view e Select the radio button Restore to Original Location ZCB will restore the data to the same location from where the backup was made In case of a Recovery Exchange server the data will be restored to the newly created Mailbox Public Folder store e From the drop down select Restore Policy Overwrite Original Once confirmed click Restore to start the restore process Restoration to Recovery Storage Group Database Exchange server provides an option to restore to a Recovery Storage Group amp Recovery Database respectively Using Recovery Databases users can restore the Mailbox store to a production Exchange server without having to dismount the Mailbox stores from where the backup was taken Restoring to a Recovery Storage Group Database is not supported for Exchange 2003 The steps to restore an Exchange server data to a Recovery Storage Group Database are e Navigate to the Restore page on ZCB user interface Select the backup and point in time that you want to restore e Select the Mailbox Store Database amp its associated Logs from the File List view e Select the radio button Restore
43. e section below 4 RuntheZCB installer again and complete the installation 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 43 Cleaning up ZCB installation If you are trying to uninstall ZCB and facing trouble then please follow the following steps to clean up 1 Locate the ZCB installer exe which you downloaded from Zmanda Network Please right click on the installer and extract it as a zip archive using an archiving tool such as 7zip 3 After extracting open Windows command prompt and change to the extracted directory Now run one of these commands require Administrator privileges a ZACBInstall ZC leanUp exe If you wish to preserve ZCB data UJ Q nstallCleanUp exe D If you wish to force delete the full ZCB installation Amazon S3 Cloud Checking the S3 Connection and Subscription To verify that S3 storage is available choose Cloud Check Cloud Connection This causes ZCB to connect to S3 and validate the purchased Amazon S3 certificate You can use this test to validate your installation or to troubleshoot failed uploads downloads Purchasing and Managing S3 Storage Choose Cloud Purchase Cloud Subscription or Cloud Manage Cloud Subscription to open a browser window that connects you to Zmanda Network and Amazon portal where you can login to see the storage you have purchased and purchase additional storage if desired Zmanda Net
44. er differential backups An event is logged in the Windows Application Event Logs 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 18 Requirements e The Volume Shadow Copy Service must be enabled Although the Volume Shadow Service is enabled by default it may have been turned off after Windows installation Please refer to the Requirements section e Runthe command vssadmin list writers at the Windows command prompt and check that the state of the Exchange Writer is stable If not or if there are any VSS errors restart the Microsoft Exchange Information Store Service e Latest Exchange service pack must be installed For example Exchange 2003 Server Service Pack 2 or later must be installed e Incase of Windows 2003 Small Business Server edition the Exchange Writer is disabled by default Please follow the instructions this MS knowledgebase article to enable the Exchange Writer http support microsoft com kb 838183 e Make sure that the Exchange Storage Groups are in Mounted state e Microsoft NET Framework 3 5 Service Pack 1 must be installed on the ZCB machine For Exchange 2010 server running on Windows 2008 Server R2 release NET 4 0 is required e Exchange circular logging must be disabled Please refer to this KB article http technet microsoft com en us library dd297937 aspx for directions If circular logging is enabled the Exchange server client will only retain the last 5 transact
45. er on IP address name 10061 WHEN tryiNg tO CONN CEs 2s sectse esssseees ATAR 54 Error Cannot run program mysql Create process error 2 The system cannot find the file specified Error Upload failed due to backup run failure eeeeeseesesssesseeeeenn nennen nennen 54 Error You have launched Collect Logs using user name user The tool will fail to collect logs correctly for any user other than Administrator Please run Windows Start gt All Programs gt Zmanda gt Zmanda Cloud Backup gt ZCB Support using Run as Administrator option ccccccsssssseseeeeeeeeeeees 54 Error Validation of backup set backup set name failed Check if ZCB service ports see Preferences gt Ports are used by another software using netstat command OR ssssssssssssssssssensenrerresrererereereerene 54 Error ZWC service could not be started Please check if ZCB ports Preferences gt Ports are in use 54 Error Could not open file ssssssssseseeesseeeseenn nnne nennen nnn nsss nuni r nn nns s sins as annes sess snas sans 55 Error Nothing to do eege redet eee EET EN eege ee 55 Error Backup root directory not specified Assigning default value esssssssssnesesssssrrrrresssssrrerreen 55 Error Backup into fields not specified Ree t YE 55 Error Restoring from a backup which was not success 55 Error
46. er shows the backup sql containing SQL commands Functionality The same MySQL server information and MySQL user credentials for the backup set as configured in the Backup What page is used for restoration The steps to restore MySQL database or tables to the Original server are e Navigate to the Restore page on ZCB user interface Select the backup run you want to restore from e Use the Databases view and select the databases to be restored e Click on Restore e The backup image containing SQL commands is restored to the Restore Location specified in Restore page e The Policy in the Restore page is applied to the files in this location not MySQL databases tables e The mysql client command is then used to execute the SOL commands that are in the backup image ZCB will restore the selected databases or tables to the MySQL server from where the backup was taken from The steps to restore the MySQL backup file are e Navigate to the Restore page on ZCB user interface Select the backup and point in time that you want to restore e Use the SQL Files view and select the backup sql file and its folder e Click on Restore e When MySQL file is restored using this procedure no MySQL recovery is performed e The MySQL backup image contains sequence of MySQL commands that can bring the database back to original state Restoration of the backup sql file allows users to edit the SQL commands and run a manual recovery as needed 465
47. et from the left hand pane and go to the Backup tab In the Backup When section under the Scheduled Backup tab click on the Add schedule button This will show you many schedule templates to choose from Each template is completely customizable Don t forget to click the Save Backup Set button at the bottom of the Backup page to commit the schedule Please note that a backup set can have full and incremental backup or full and differential backups A policy with mixture of incremental and differential backups is not permitted Setting up PFX certificates for Encryption A PFX file is a specially formatted file which includes the SSL Certificate Private Key and optionally any required Intermediate CA Certificates When you use a PFX certificate for encryption it works just like a password for encrypting backup data Getting a PFX certificate There are two kinds of PFX certificates signed certificates and self signed ones Signed certificates are issues by third party CAs such as Verisign You can find an explanation of the differences between signed and self signed certificates here 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 14 Unless your backup data is to be sent to some external party which may want to verify the authenticity of data self signed certificates can be safely used for encryption with ZCB You can generate your own self signed certificate for free by downloading simple to
48. f you want the communication between ZCB and SMTP server to be secured rather than clear text select the appropriate option from the drop down box If you are using Exchange server please enable Require TLS encryption option on the Exchange server To configure Transport Layer Security Encryption for clients please see Microsoft KB article http support microsoft com kb 829721 After entering correct values for above you can test if ZCB can connect to the SMTP server by clicking on the Test Connection button Once you complete the above steps you have successfully configured mail server Now you need to define email recipients list and what events you wish to be notified about You can do this at both global and backup set levels Global Email Notifications To add a global email list which can be used across all backup sets please click on Preferences gt Email and provide a list of email ids Multiple email addresses can be used if separated by a semi colon character If you don t want to define this global email list you can skip this setting Once you add this list and have a working mail server configuration by default ZCB starts sending notification of all success failure events to this global email list If you wish to modify this behavior at the backup set level please refer to the Backup set Specific Email Notifications section below Backup set Specific Email Notifications You can also control the email notifica
49. fore all restores performed through the ZCB are always roll forward restores Restoration to Original location In case of Exchange database corruption or loss of the transaction log an Exchange Administrator would want to restore the backed up data to the original server Ensure that all the requirements listed below are satisfied before starting the restore The steps to restore an Exchange server data to original location are e Navigate to the Restore page on ZCB user interface Select the backup and point in time that you want to restore e Select the Mailbox Store Database or Public Folder Database amp its associated Logs from the File List view e Select the radio button Restore to Original Location ZCB will restore the data to the same location from where the backup was made e From the drop down select Restore Policy Overwrite Original Once confirmed click Restore to start the restore process Restoration to Alternate Exchange Server There are two reasons to restore to a different machine than that from which the backup was taken 1 Adisaster has destroyed the original hardware You must restore the database to a rebuilt Exchange Server or to an alternate Exchange server 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 28 2 You are recovering an individual mailbox In this case there are additional steps to apply the recovery to the production Exchange server see th
50. he location where ZCB should download the backup archives from the cloud Restore Folder This optional field is required if you wish to restore the selected files and folders to an alternate location and have selected the Alternate Location radio button just below this field Restore to Alternate Location If selected this radio button directs ZCB to write restore data to a location as defined in the Restore Folder field above Restore to Original Location If selected this radio button directs ZCB to write restore data to the original location If this is chosen you would want to carefully choose the correct conflict resolution option in the Restore Policy dropdown just next to this field Restore Policy ZCB offers 4 conflict resolution options if it encounters a file already present in the folder where restore data is being written These options are Keep Original This will make ZCB retain the already present file and skip the restore for it Overwrite Original This will make ZCB overwrite the already present file with the version contained in the restore data Rename Original This will make ZCB rename the already present file with a timestamp suffix appended to its original name The file contained in the restore data will be restored with its name being intact Rename Restored This will make ZCB retain the already present file and the file contained in the restore data will be restored with a timestamp suffix appended to its or
51. hoose from US Standard US West Northern California EU Ireland Asia Pacific Singapore and Asia Pacific Tokyo Please note that the transfer and storage cost for one location may be different from another You can check out the pricing for each location on the ZCB website here It is possible to have different cloud storage location for different backup sets However please note that once configured you can t change the cloud storage location for a backup set If data for a single backup set were uploaded to multiple locations it will be difficult for ZCB to perform restores Local Disk Storage Options ZCB supports backing up to a local disk an external hard disk or a network mapped drive Retention policies A retention policy tells ZCB how long to retain backup data on local as well as cloud storage Please consider the size of backup data and available disk space while choosing the retention period The retention policy is implemented by ZCB as a Windows scheduled task with the name Purge ZIB Backups This task is performed at midnight every day This task should not be removed from the Windows task scheduler If the machine is not running at the time expired backup images on the local folder and cloud are removed when the next scheduled task is run successfully Please note that if some uploads are not complete are in progress or paused the data on local disk is not purged until the upload jobs finish or are cancelled 465 S
52. icate Database Applicable to only Windows 2003 server that are Certificate Servers files in c windows system32 certsrv e COM registration database e Registry System default SAM Security and Software files in SystemRoot system32 config and additional Components and Schema files in Vista gt For Domain Controllers A Domain Controller or DC is any Windows 2003 machine with Active Directory installed e DC backups include all of the state information listed above for Workstations e In addition the backups include Active Directory database log files and Group Policy Objects GPOs Requirements e Please check the operating system and service pack requirements as mentioned in the Requirements section e The Volume Shadow Copy Service must be enabled Please refer to the Requirements section MySQL Server Overview ZCB supports logical back up MySQL Server versions 5 0 and 5 1 To configure MySQL server backups create a new backup set and choose MySQL Server from the dropdown list in the Backup What section Here please specify the MySQL server information and user 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 21 credentials of the user that can perform the backup MySQL client path refers to the directory where the MySQL client utilities compatible with your MySQL server are present After filling in the details click on the Discover button so that ZCB can connect to the MyS
53. icate at command pipeline position 1 Supply values for the following parameters Services S Thumbprint 18DDD379D721792012001D294F342FF8380A61F1 e Once the Exchange server certificate is enabled go to Start gt Run Type mmc Add Snap in for Certificates Computer Account Copy the certificate with Friendly Name as Microsoft Exchange from Personal Certificates to Trusted Root Certification Authorities e f you are performing restores to a Recovery Storage Group Database please create an empty Recovery Storage Group Database on the Exchange server e Additional steps for Exchange 2007 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 30 o Install NET v2 0 SP1 Install the patch for Powershell depending on the Windows OS platform from the link http support microsoft com kb 968929 o Add amandabackup user to the Exchange View Only Administrators group Then restart ZWCService e Additional steps for Exchange 2010 o Install NET v4 0 o Add amandabackup user to View Only Organization Management group using Exchange Powershell as follows Add RoleGroupMember View Only Organization Management Member amandabackup o SetAllowUnencrypted flag to True using the commands below AllowEncrypted is defined on the client end via the WSMAN drive You must be running powershell exe or powershell ise exe as an elevated process ps cd WSMan localhost Client
54. ich you want to use for restore e Inthe Restore Point dropdown ZCB will show you all the relevant backup images for this restore operation The restored data will be exactly same as it existed at the time stamp contained in the backup run images e Once you select a restore point all the files which are available for restore will be shown e ZCBlets you select directories and files from a browser tree You can use the Filter option to search specific files folders ZCB supports wild cards in the Filter specification Wild cards match one or more character and match exactly one character are supported You can either enter absolute path of the files to be searched In case you do not remember the absolute path use Filename pattern Example to search all files with jpg extension enter jpg To search all files under C Windows System32 enter C Windows System32 or System32 as the search pattern 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 25 e Now you can specify the following Run Script Before Restore This optional field lets you specify an executable file example bat and exe which you want to run just before the actual restore is performed Run Script After Restore This optional field lets you specify an executable file example bat and exe which you want to run just after the actual restore is performed Download Folder This path refers to t
55. iginal name Retain Download Archive By default once the restore is complete ZCB will delete the backup archive downloaded from the cloud If you wish to retain this archive so that you can do more restores from this backup run later you can select this option Please note that you will have to manually delete the downloaded archive when you no longer need it Requirements e If you are attempting to restore data to a different machine than the one which was backed up please complete the steps described in the Restore to a different machine section above 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 26 e For file system backups you can restore files from a different Windows operating system to a different Windows operating system For e g you can restore files from a machine running Windows XP to a target machine running Windows 7 Microsoft SQL server Overview ZCB supports Simple Recovery Model Full Recovery Model and Bulk Recovery Model for SQL server databases You can restore to the original backed up system or a different system altogether Functionality gt Restoration to Original location If selected this radio button on the Restore page directs ZCB to write restore data to the original location Please note that e ZCB performs a VSS based SQL restore e During restore of master database SQL server is stopped and is restarted after restoration Restoration to Alterna
56. iles Zmanda Zmanda Cloud Backup bin gt ZWCController exe movebackup zmandazcb MyDocuments D ZCB Backups Please note the following for this operation e If there is any ongoing backup or upload operation for the backup set the command will fail e You might also want ZCB to write new backup data to the new disk location To do this please change the Location field accordingly under the Local Storage heading in the Backup Where section Changing TCP Ports for use by ZCB ZCB uses TCP ports 10080 and 10081 for backups and restoration If these ports are not available at the time of installation next available ports are selected ZCB also has the provision of changing the ports by using Preferences gt Ports One can specify the Backup and Restore ports and click on Save ZCB services are restarted to apply these port changes 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 46 Changing Log Level Log files created by the ZCB program are stored in the Debug directory installed along with ZCB Typically C Program Files Zmanda Zmanda Cloud Backup Debug LogFile txt is the ZCB engine log file ZIBLogFile txt is the log file for the ZCB program itself Log files for the installation and uninstallation process can be found in temp folder which is typically at C Documents and Settings lt Logged_in_user gt Local Settings Temp for most systems If not it resides in the Wind
57. ing system elements and their files Backing up the Windows System State is crucial for a successful disaster recovery strategy ZCB can back up the Windows System State of all supported Windows platforms Functionality ZCB supports backup of Windows System State and performs VSS based backup of Boot files System files IIS COM database Registry Active Directory and Certificate Server Windows System State is always a full backup 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 20 gt For Workstations Workstation in this context means any Windows XP machine or any Windows Vista or Windows 2003 server machine which does not have Active Directory AD e Boot Files o On Windows XP and Windows 2003 SystemDrive NTDETECT COM SystemDrive ntldr SystemDrive boot ini SystemDrive is usually c o OnVista SystemRoot boot directory SystemRoot is usually c windows e Catalog files SystemRoot System32 CatRoot e MachineKeys Files SystemRoot System32 Microsoft Protect and AllUsersProfile ApplicationData Microsoft Crypto RSA MachineKeys where ALLUSerProfile is c Documents and Settings All Users e Performance counters perf dat and perf bak files in c windows system32 on all OSs e WFP files All dll and exe files that come under Windows File Protection WFP Usually the dll files reside in c windows system32 e IIS metadata file if IIS is installed applicable to all OSs e Certif
58. ing the PFX certificate into certificate store for a Windows user 1 Logonto the ZCB machine as the desired Windows user 2 Double click on the PFX certificate file to start the Certificate Import Wizard The password used to protect the private key must be entered For encryption with ZCB a Do NOT select the option Enable Strong private key protection You will be prompted every time the private key is used by an application if you enable this option b Select the Mark this key as exportable option 3 Choose all the default options and complete the import Performing Backups Once you have saved the backup set you can perform backups You can either launch a manual backup or add schedules to backup automatically at a specific time 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 15 To run a manual backup select the backup set from the left hand pane and go to Backup page In the Backup When section under the Backup Now tab choose the operation which you want to run and click on the button just below it to launch the selected operation To configure scheduled backup runs please see the Scheduling section Below is the detailed information for all applications you can backup using ZCB Windows File System Overview ZCB can perform full all files differential only files which changed since last full backup and incremental only files which changed since any last successful backup backup
59. ion directs ZCB to perform backups and store them only on the local disk The backup data is not uploaded to the cloud Generally this operation is used as the first step in a two step approach to cloud backup where the data is first backed up to local disk and then uploaded at a later time given the bandwidth and availability of other resources Please make sure that the local folder you select has enough available space While calculating this space please keep in mind the retention policy configured in the Local Storage option under the Backup Where section Please refer to the Retention policies section of this guide for more details Backup to both disk and cloud Prior to ZCB version 4 0 this operation was called backup to S3 This operation directs ZCB to first perform backup to disk and upon its completion immediately start uploading it to the cloud The backup data is stored on the local disk as well as on the cloud The backup set s Retention Policy governs how long the data is kept locally and in the cloud Please refer to the Retention policies section for more details Generally this operation is used when a local copy of backup data is required for faster restores and extra redundancy Cloud storage is used as the secure offsite data protection solution Please make sure that the local folder you select has enough available space Cloud Storage Options Amazon stores your data in datacenters located across the world You can c
60. ion installation directory amp User Data backup sets with similar restore settings as above e Now reboot the server e After the server is rebooted go to the Windows Services and check if the application services are installed and in a running state e Once the application services are confirmed as running restore the Application data backup set Administration Changing Thread Count Starting in version 4 0 ZCB allows users to configure the number of threads which will be used to upload download the data to the cloud You can tweak the values in Preferences gt Maximum thread Counts Increasing the number of threads usually increases file transfer speeds due to concurrent data transfers However there are limits Increasing the thread count has diminishing returns and beyond a point an increased thread count can actually degrade performance rather than increase it Localization ZCB is available in 6 languages English German Japanese Simplified Chinese Traditional Chinese and Korean However to use file folder name containing non English characters you need to have the Windows edition for that language For example if there are Japanese characters in file names to be backed up you need to be running a Japanese edition of Windows operating system Email Notification ZCB allows users to receive notifications when particular operations get completed This control is offered both at the global level for all backup sets or a
61. ion logs which may not be sufficient to restore to the most recent backup Microsoft SharePoint Overview ZCB supports back up of MS SharePoint versions such as SharePoint 2010 MOSS 2007 and WSS 3 0 To configure MS Sharepoint server backups create a new backup set and choose Sharepoint from the dropdown list in the Backup What section ZCB backs up SharePoint data that is stored in the SQL database amp application web site files such as e Configuration and Admin databases e Content and configuration data for Web Applications Eg C Program Files Microsoft Office Servers 14 0 Data Office Server Applications e Any third party databases that are registered with SharePoint e Shared services databases in SharePoint e Office Search amp Help Search index files Functionality e ZCB performs full amp differential backups of the SharePoint data incrementally backed up based on the modification time ZCB does not support transaction log based backup e Since ZCB supports VSS based backup SharePoint backup of individual objects such as Site collection Web site List Document library Document library folder Document library file List item Version is not supported Therefore files such as the SharePoint installation directory IIS 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 19 metabase information Website application pool directory etc require separate backup set configuration for
62. is any problem with the encryption certificate ZCB will show a warning message to you Please note that ZCB 4 0 has a known issue for 64 bit platforms On 64 bit platforms the automatic population of available certificates in the Encryption dropdown doesn t work As a workaround you need to use the Choose Encryption Certificate option in the Encryption dropdown and type in the certificate name manually Please note the following important facts about encryption e Ifthe encryption certificate is lost encrypted data cannot be recovered e ZCBcandecrypt the backup image only if the encryption certificate in the same form as during the backup is present on the target machine A renamed certificate of the same form will also be able to decrypt the files A certificate that has been altered in any other way cannot decrypt the files e User will be able to view the files filenames stored within the archive through Winzip and PKZIP Windows utilities but will not be able to decrypt through these utilities Only ZCB can decrypt the backup files e It is important that the amandabackup user has the same password during backup and recovery process Otherwise the decryption during restoration will fail Backup When Pre backup and Post backup Actions ZCB offers the flexibility of running custom commands or scripts before it begins a backup or after it finishes a backup For instance if one wishes to copy certain files from outside the back
63. is message indicates you are trying to restore an unsuccessful backup 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 e www zmanda com 55 Error Unable to access following File s Folder s that are part of the lt backup set name gt backup configuration This warning message appears if some files that were part of backup set are no longer in the system The message identifies the list of files that are missing Users are expect to save the backup set so that the missing files are removed from the backup set Error Please perform a Full Backup before a Differential Incremental backup At least one full backup must be performed for a backup set before incremental or differential backup can be performed Incremental Differential backup contains changes since the full backup of the backup set Error Cannot run an incremental backup after a differential backup OR Error Cannot run a differential backup after an incremental backup OR Error Cannot add a differential backup schedule as an incremental backup schedule is already present OR Error Cannot add an incremental backup schedule as a differential backup schedule is already present Users cannot switch from incremental to differential backup level 1 and vice versa for a backup set A backup set can have full and differential backup or full and incremental backups Error Validation of backup set not done Another operation already in progress Validation of
64. le at Amazon Each backup set must be modified manually and individually to enable standard S3 storage To do so close ZCB and locate the zib conf file for the backup set Open the file for editing and locate the line use rrs 1 Change it to use rrs 0 and save the file Then re open ZCB Restoring the Backup Catalog To restore data to a machine that was never backed up by ZCB as in a bare metal recovery requires that your first recover the backup catalog First import the ZCB certificate as mentioned in the Importing the certificate section above Now to start the restoration of catalog navigate to Tools gt Restore Catalog where you can provide the values for the following e Host Name This refers to the host name of the original machine without the domain name if any For instance if your original machine s host name was myexchangeserver xyz com please provide the host name as myexchangeserver o If you don t remember the original machine host name then you can put the wild card in this field This will download catalog for all the machines which were backed up using ZCB o If you are performing catalog restore on the same machine as the original machine and the hostname hasn t been changed then you can keep this field blank ZCB will identify the hostname of the local machine and will download the catalog for that hostname e Backup Set Name This refers to the name of the backup set on the original machine when th
65. lt pre post gt lt restore backup gt script failed Check ZWCService logs for more details The pre or post backup or restore script that is configured for the backup set failed The ZWCService log file in the Debug sub folder of the ZCB installation directory has more details about the failure Any non zero or special status of 65531 exit status from the script is considered as a failure Error Application skipped the backup Check ZWCService log file for more information The pre backup script returned exit status of 65331 This special exit code allows pre backup script to skip a backup run The same exit status from pre restore script cause restore to be skipped The backup and restore operation is treated as successful 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 59
66. m is not resolved you can collect ZCB log files and send them to us The default location of the installer and uninstaller logs is C Program Files Zmanda Zmanda Cloud Backup Debug Error Run application using Administrator while performing backup to cloud On Windows 7 the backup to cloud operation which backs up data directly to cloud requires administrator privileges If a non administrator user launches ZCB amp a backup to cloud operation is run then the operation fails with error Run application using Administrator To fix this issue you can do one of these two things e Launch ZCB user interface as the administrator user e Schedule the backup to cloud operation rather than running it manually The ZCB scheduled tasks run in the context of system user and hence this permission problem doesn t affect them Error Failed to write registry Verify that Remote Registry service is running During installation ZCB installer writes to the Windows registry If the Remote Registry Service is not running the installer will fail with this error message and installation will be rolled back To resolve this issue start the Remote Registry Service on ZCB machine before installation and run the installer again Error Backup failed This error appears when the backup failed for any of a number of reasons such as snapshot failure or running out of physical volume extents Before contacting the Zmanda Support Team choose Colle
67. ndows SharePoint Services Tracing Windows System State Overview ZCB offers recovery of Windows System State on all the supported Windows platforms Functionality ZCB supports backup of Windows System State and performs VSS based backup of Boot files System files IIS COM database Registry Active Directory and Certificate Server Windows System State is always a full backup Please note that for system state restores ZCB will set default values which are different from those of other applications It will set the Restore to option to Original Location and the Restore Policy option to Overwrite Original 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 33 Requirements e You must install the same Windows Operating System with the same service packs on the restore machine as was installed on the original machine e If you are attempting to restore data to a different machine than the one which was backed up please complete the steps described in the Restore to a different machine section above e The Volume Shadow Copy Service must be enabled Please refer to the Requirements section to know how to do this MySQL Server Overview The Restore page for a MySQL backup set presents users with 2 views namely Databases and SQL Files To select databases use the Databases view ZCB allows selecting individual databases but does not support selecting individual tables for restore The SQL Files filt
68. ndows installation To ensure that it is running o Right click the My Computer icon and choose Manage from the pop up menu o Expand the Services and Applications tree and locate the Volume Shadow Copy Service If it is not started change the General Properties to make the Startup Type Automatic rather than Manual e The Remote Registry Service must be enabled before installation e ZCB must be installed and all ZCB operations must be performed as a user that has Administrator privileges e ZCB stores the metadata about the backup archives in the Installation folder and not in the Local Backup Folder This metadata is very important for restoration of backup images Please ensure 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 6 sufficient disk space is available in the Installation folder for storing the metadata files The amount of space required depends on number of backup sets backup images and number of files objects in each backup image e ZCBrequires access the following TCP ports Port 10080 amp 10081 which are default ports used by ZCB for backup and restore If the default ports are in use you can specify alternate ports to be used by ZCB Please refer to the Changing TCP Ports for use by ZCB section in this document Installation Installing ZCB involves two steps installation of the software and importing the ZCB certificate into the software Both 32bit Windows and 64bit Windows
69. nt You can select a backup upload report and use right click to perform operations on the backup job Here is a summary of what actions are allowed on what type of jobs Jobi Action Delete Backup Run Delete Failed Upload to Cloud Uploads Backup to Cloud Yes Yes No Backup to Disk Yes No Yes Upload from Disk Yes Yes No Download Yes No No Restore Yes No No Available only if data from disk is not uploaded already Please note that if you select multiple tasks the only action available is Delete Backup Run which will delete the entry from the ZCB tables Restore ZCB offers a number of ways to restore file system and application backups You can restore to the original backed up system or a different system altogether Overview What is a Backup Catalog When ZCB backs up data it stores some key meta information in a special file called the backup catalog This catalog is used by ZCB at restoration time to let the user select the desired specific data for restoration and to restore the backup data correctly 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 24 Restore to the original machine This is the most common case where one wishes to restore data to the same machine where it was backed up To do this you need to go to Restore page and follow the below mentioned instructions as applicable for the type of backup data you wish to restore Restore to a different machine You can
70. ntainers Note If you are using encrypted backups Please make sure the amandabackup user password remains the same for the backup and recovery process Error Failed to initialize COM for VSS OR Error Failed to initialize VSS OR Error Failed to collect writers information OR Error Backup failed for more than 100 or 50 of the selected files Check Volume Shadow Copy services OR Error Writers status is not stable Try after restarting Volume Shadow Copy service Please run vssadmin list writers to identify the problem vss writer These error messages related to VSS Volume Shadow Services may be seen during backup or validation of backup set The application event logs should be checked for errors Based on error codes in the logs corrective action should be performed The Windows command vssadmin list writers can also be useful to identify VSS writer problems Restarting Volume Shadow Copy service fixes most VSS writer problems If this problem persists check if all service packs for Microsoft Windows have been installed If seen for SQL Server backups check e If you have added a SQL server database to the machine and attempting a differential backup then make sure you have taken a successful full backup first e When you add SQL serfMSver database you should perform a full backup Restart the failed VSS writers and Volume Shadow Copy service For debugging partial file system backups you could check the BackupErrors
71. og txt will result in files getting created inside C Windows system32 folder User Credentials If backing up your data requires the permission of some other windows user you can make ZCB use the credentials of that user Since ZCB requires administrator privileges to perform a backup systems administrators can allow ZCB to back up data without granting admin privilege to the user To configure ZCB to run as a different user please select the backup set from the left hand pane and go to the Backup tab In the Backup When section under the Backup Set Preferences tab you can locate this setting Please provide the username and password of the windows user to be used by ZCB Email Notification You can configure email notifications to be sent when each operation completes This can be done both at the global level for all backup sets or at a backup set level Please refer to the Email Notification section for more details Scheduling ZCB offers powerful and completely flexible scheduling options You can schedule each of the following operations independently Backup to cloud Backup to disk Backup to both disk and cloud and Upload backup data from disk at your desired time For example this gives you the flexibility to schedule Backup to disk operations on weekdays and Upload backup data from disk operation on weekends when your bandwidth is not in high demand To add scheduled backup runs for a backup set please select the backup s
72. oll forward restore if the restore is targeted to the original location changes done after backup will be lost So one can restore the respective Web application s content databases to alternate location and use Third Party tools to extract the required object gt Web application Recovery A web application recovery would be required in case of accidental deletion or corruption of the content databases etc To recover a deleted corrupted web application s content database to Original server select the appropriate database files from SharePoint server backup Restoration to Original location ZCB performs the restore to original location in following steps e During pre restore operations the following SharePoint services are stopped Windows SharePoint Services Administration Windows SharePoint Services Search Windows SharePoint Services Timer 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 32 Office SharePoint Server Search IIS Admin Service if entire farm is being restored e The selected SharePoint database s and log file s are restored to their original location If all the data is selected from the Restore What page all the databases and Index search files are restored You can also select individual content databases to restore e During the post restore phase the ZCB calls the SharePoint VSS writer post restore operation which automatically detaches and then reattaches e
73. ompleted use the All latest filter on the Restore Point dropdown on the Restore page and select the deleted database from all the backup runs including the latest Full backup 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 27 o After the restore is successfully completed attach the restored database using SQL Management Tool Microsoft Exchange Server Overview In the event of a server loss how you perform the recovery will depend on the server role and your disaster recovery plan One would also need to recover Exchange databases in case of issues such as database corruption loss of transaction logs accidental deletion of mailboxes etc Using ZCB exchange databases can be restored to the same server or to an alternate server depending on the Disaster Recovery plan decided by the Exchange Administrator Functionality Three types of recovery operations are allowed by Microsoft Exchange e Roll forward e Pointin time e Full restore The state of the MS Exchange server when the restore is started determines what type of recovery will be available Please see this Microsoft documentation for details on Exchange recoveries You can restore Exchange 2007 backups to a recovery storage group and Exchange 2010 backups to a recovery database When the storage group is mounted the Exchange store automatically replays any pending transactions using the Exchange Server soft recovery feature There
74. ors during validate it indicates that the ZCB won t be able to use the configuration provided by the user to perform backup restore operations correctly Backup set configurations are automatically validated when configurations are saved as well as before any backup run is performed Configuring Backup Sets ZCB makes it easy to configure backup sets by grouping the configuration options in four logical groups Backup What Backup How Backup Where and Backup When Backup What The Backup What section lets you select a Backup Type such as Windows File System Windows system state and a number of common applications such as Exchange Backup Where ZCB provides the flexibility of backing up to the cloud to a local disk or a combination of both It also allows retention periods to be configured separately for cloud and disk storages This means that you have the flexibility to implement a disaster recovery strategy of your choice You can use ZCB to perform the following backup solutions Backup to Cloud This new operation is available from ZCB 4 0 onwards This operation makes ZCB perform backups and transfer the backup data directly to the cloud The backup data is not stored on the local disk Generally this operation is used when ZCB is the off site backup solution while a separate solution is used for local backups 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 9 Backup to Disk This operat
75. ows Installation drive D E Junder the same directory structure ZCB installer creates a file named ZCBInstallLog log as system log of the installation process in the temp folder You can customize the amount of log messages ZCB generates Generally you would like to increase log level when you want to troubleshoot an issue or just before opening a support case To change the log level please go to Help Change Log Level and choose one of Error Warning and Debug The value Debug makes the logging most verbose and value Error makes it the least verbose Collect Logs If you run into a problem that requires assistance navigate to Help Collect Logs before contacting the Zmanda Support Team This makes ZCB collect all the relevant files into an archive displaying its name and location Please be patient as collecting the logs can take a few minutes and attach the log file to your support request Please note that e Collect Logs has to be run as a user with Administrator privileges If ZCB UI is being run as a user who is not an Administrator on Vista Windows 7 or Windows 2008 server a user credentials dialog is popped up asking to enter Administrator or any other user name with Administrator privileges and password e In Windows XP and 2003 server if ZCB UI is being run as a user who is not an Administrator Collect logs will not work You will have right click on the ZCB support short cut and use Run as option and enter Adminis
76. ps for a single backup set You may only choose one or the other or neither e Please note that restoration from an incremental or differential backup requires the backup data from the corresponding full backup Hence as a best policy please ensure that retention policies and backup locations for the full and incremental differential backups meet this condition e For example keeping full backup on local disk while keeping incremental differential backups on the cloud will make the incremental differential backups useless if the disk containing the full backup data is lost or damaged Working with Backup Sets Backup sets are listed along the left edge of the ZCB display While on the Backup tab you can create edit activate deactivate and validate backup sets by right clicking a set and choosing from the pop up menu The same operations are also available in the File menu in the user interface Activating Deactivating a backup set An Activated backup set will perform all its scheduled backups and be eligible for a restore operation A Deactivated backup set will neither perform scheduled backups nor be eligible for a restore You can re activate a Deactivated backup set at any time and the backup set will begin honoring the scheduled backups again By default a backup set is in the activated state Validating a backup set This is a simple way to check whether the essential configuration for the backup set is correct or not If there are err
77. records OR Error Invalid Secret key The request signature we calculated does not match the signature you provided Check your key and signing method The Amazon S3 certificate installed on the machine is not valid Please download S3 certificate from Zmanda Network and import the certificate to ZCB Check Amazon S3 subscription using Cloud Cloud Billing Error Storage cloud communication errors Communication with Cloud failed Detailed error message is available in the log files Use Cloud Check Cloud Connection to verify connectivity to the cloud If the connection is good try resuming the upload operation will work Failed uploads can be resumed from Reports page Select the backup job report and right click to perform retry upload operation The failed upload resumes from the failed block not from the beginning of the backup image Check to see if you have configured HTTP proxy information on the Preferences gt HTTP Proxy Server correctly 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 e www zmanda com 53 Error mysqldump Got error 2003 Can t connect to MySQL server on lt IP address name gt 10061 when trying to connect Backup of MySQL database fails with this error message Check to see if the MySQL server is running on the server with the IP address or name mentioned in the message Backup of MySQL database requires MySQL server to be running Error Cannot run program mysql Create proces
78. rned off after Windows installation Please refer to the Requirements section to know how to do this e Runthe command vssadmin list writers at the Windows command prompt and check that the state of the Exchange Writer is stable If not or if there are any VSS errors restart the Microsoft Exchange Information Store Service e Incase of Windows 2003 Small Business Server edition the Exchange Writer is disabled by default Please follow the instructions this MS knowledgebase article to enable the Exchange Writer http support microsoft com kb 838183 e Microsoft NET Framework 3 5 Service Pack 1 must be installed on the ZCB machine For Exchange 2010 server running on Windows 2008 Server R2 release NET 4 0 is required e Exchange circular logging must be disabled If circular logging is enabled the Exchange server client will only retain the last 5 transaction logs which may not be sufficient to restore to the most recent backup Microsoft SharePoint Overview ZCB supports Content Recovery Web Application Recovery and Disaster Recovery for MS SharePoint You can restore to the original backed up system or a different system altogether Functionality Content Recovery Content recovery applies to being prepared for accidental updates or deletions of data usually by end users such as deleting documents tasks calender items etc Content recovery can be done by restoring Web application s Content databases Since ZCB does not support R
79. ry c ME 24 OVEN MIG ee 24 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 1 Windows File System E 25 Microsoft SOL Server s ert hh hi es 27 Microsoft Exchange Server cccccccccssssssseeeceeeeeaeeseeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeseaeaeseseeesessaaaaaasseeess 28 Microsoft SharePoint RM 32 VV lued E E ER MYSQL ENEE 34 Ol E 35 e Ee e RTE 39 Disaster RECOVERY tege ee ENEE NEEN ver NENT a 40 Preparing for Disaster Recoverm o icsrrrernsurururuoeunnununuuun enanat Rau RAEE ERAKU Eaa Kuue anai EERE 40 Performing Disaster Reeg fue ttt E EE EE he IS 40 Ad Strat ON iinn RR PP EE ERA ATA AT A 41 Changing Thread Count 41 kocalizatiOE ecce e e Eee eee thee eee eee ehe eee eae e eee eee e ERE EE e ERE LAOREET 41 Email NOtifiGatiOris Sc A EREE EOE STERRE EA EESTE EEEE 41 HATPEPEOXV Server oo eod t n e EEE E E E E E EAE EE E 43 Biericp uidi R M E 43 Reiristalling ZGB eee aee esee verus 43 Cleaning up ZGB installation sas aese EENS 44 Amazon 53 Cloud aduenit 44 Restoring the Backup Catalog ccccccccssscccccccceeeeesseeeeeeeesseeeeeeeeeeeeeesaseeeeeeeeeeeesseeaesseeseeeeesaaaaaeseeeess 45 Moving local backup data to a different location on the same machine ssesssssssnssesssssssreneessssee 46 Changing TCP Ports for use by ZCH nennen nennen nens nnai anne n rsen sanas aan nenne sss n aan 46 Changing Log Level o EXE E E ER
80. s error 2 The system cannot find the file specified Please check MySQL Utilities Path is specified correctly in the Backup What page in the UI The value should be path where MySQL client utilities are installed Error Upload failed due to backup run failure This message appears in Upload pane of Monitor page Failed backups cannot be uploaded Look at Backup pane in the Monitor page for backup errors Error You have launched Collect Logs using user name gt user The tool will fail to collect logs correctly for any user other than Administrator Please run Windows Start All Programs Zmanda Zmanda Cloud Backup ZCB Support using Run as Administrator option ZCB log collection for Zmanda Support must be performed as the Administrator user Error Validation of backup set backup set name gt failed Check if ZCB service ports see Preferences Ports are used by another software using netstat command OR Error ZWC service could not be started Please check if ZCB ports Preferences Ports are in use ZCB uses two TCP ports for its operations Default port numbers are 10080 and 10081 If these ports are used by some other software installed on the ZCB machine the above error message is displayed Users can change ZCB ports from the UI using Preferences Ports Options Use netstat command from the Windows command shell to determine the list of ports used by software applications running on the machine 465 S
81. s not been added to the Exchange View Only Administrators group Add amandabackup user to Exchange View Only Administrators group and restart the ZWCService to resolve the error Error Restoring to Recovery Storage Group Database is not supported for backups taken by previous client version You cannot restore Exchange backups taken by ZCB version earlier than 3 0 to recovery storage groups recovery databases Error Failed to create backup directory OR Error Failed to create restore directory OR Error Failed to create download directory 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 e www zmanda com 58 This error signifies permissions issue If you are getting this error while doing manual backups or restores please ensure that the user which has launched the ZCB user interface has the read write permissions on the backup media restore directory and download directory If you are getting this error while running scheduled backups of a mapped drive this error comes up as ZCB scheduled backups run as SYSTEM user which will not have necessary privileges to access mapped drive To resolve this specify the user credentials of a user with read write permissions on the network mapped drive e g amandabackup user in the Backup Set Preferences tab under the Backup When section This will cause the schedules to run with the privileges of this specified user and hence will fix this issue Error Application
82. s of Windows NTFS file systems It can backup open files and doesn t have any limit on the size of the files to be backed up In addition it can also backup files from an external portable hard drive or a network mapped drive Functionality When backing up an NTFS file system ZCB lets you select directories and files from a browser tree You can specify the list of files to be excluded during a Windows file system backup Windows file systems support wild cards in the exclude specification Wild cards match one or more characters and match exactly one character are supported The pathname in the exclude specification must be the absolute path For example User is backing up C Data directory User wishes to exclude files under a sub folder exclude and files with jpg extension The exclude specification should be C Data exclude jpg The list of patterns in the exclude specification for Windows file systems should each be separated by a space Requirements e Only Windows NTFS file system is supported e For backing up open files the Volume Shadow Copy Service must be enabled e f your backup set includes files from encrypted volumes or files that individually have encryption enabled consider backing up the associated encryption keys so that you can access the files after restoring them with ZCB A note about Network Mapped Drives You can use ZCB to back up the data on network drive You may also choose it as your lo
83. s up when the backup set configuration is not saved or if the directory structure of selected files folders being backed up has changed since the time backup set was first created To resolve this error please click on the Refresh button in the Backup What section and then click on the Save backup set button in the Backup page If you still see issue please contact Zmanda Support Error Backup root directory not found This error indicates either of the following e Aninvalid non existent Backup Folder has been specified in the backup set e ZCBlacks the necessary permissions on the directory Note The Backup Folder refers to the directory path specified for the backup set in the Backup Where tab Make sure that Backup Folders are present and accessible to ZCB Error Backup Set directory not found OR Error Backup root directory not found This error indicates either of the following e Aninvalid non existent Backup Folder has been specified in the backup set e ZCBlacks necessary permissions on the directory 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 49 Note The Backup Folder refers to the directory path specified for the backup set in the Backup Where tab Make sure that Backup Folders are present and accessible to ZCB Error Cannot parse this index file This error indicates either of the following e Aninvalid non existent Backup Folder has been specified in the backup set
84. stance you may want to stop any ongoing task or may want to pause an upload operation to reduce network bandwidth usage during peak office hours The summary of available options for each type of operation is below Operations Option gt Stop Pause Resume Backup to Cloud Yes Yes Yes Backup to Disk Yes No No Upload to Cloud Yes Yes Yes Download Yes No No Restore Yes No No Please note that if you are resuming an upload job ZCB will also resume any incomplete upload jobs pending for that backup set If you wish to resume only one job please use the Report page Reporting The Report page displays a table of various historic operations performed by ZCB This page allows following two basic functionalities 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 23 Viewing Reports You can click on any column heading to sort by that field ZCB allows you to customize your views Please click on Define Template button specify the template name and choose the columns which you want to include the template view Click on Save Template to add this new template To load a specific template you can select it from the dropdown just next to the Define Template button To export your loaded template view to a Comma Separated Values CSV file please click on the Export Report button This file can be used for printing or import into other applications to create spreadsheets and charts Task Manageme
85. supports Windows PFX Personal Information Exchange certificates only The backup archive stores all encryption metadata information in encoded form including the certificate that was used to encrypt The SHA1 secure hash of the certificate is also stored in the archive ZCB performs encryption using Windows PFX Personal Information Exchange digital certificates installed for the amandabackup user Please note that this certificate is different from Amazon S3 certificate downloaded from Zmanda Network and it is not provided by Zmanda Inc ZCB offers 100 data privacy by allowing users to specify their own digital certificate to encrypt data Since the encryption certificate is known only to the user only the user can decrypt the data If the certificate is lost encrypted data cannot be recovered Please store the encryption certificate used for encryption carefully Before you can enable encryption you need to import the PFX certificate to the Windows Certificate Store Please refer to the Setting up PFX certificates for Encryption section for more details To enable encryption using an installed certificate select the certificate from the Encryption dropdown in the Backup How section on the Backup tab After specifying the encryption certificate please click on 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 12 the Save Backup Set button This will trigger validation of the backup set If there
86. t a backup set level ZCB provides notification of backup and recovery events in two different methods 1 All events successful and failure are logged in the Windows event logs Window event log analyzer tools can be used to filter the events and analyze them 2 Email notification can be sent when a particular event occurs such as the success or failure of a backup upload download or restore operation To enable email notifications you need to configure the mail server first To do this please click on Preferences gt Email and provide information for these fields e From Please specify what mail id you would like ZCB to put in the From field of the emails By default this is ZCB noreply zmanda com e To Input the email addresses to which you would like notifications to be sent Separate multiple email addresses with a semi colon character e Outgoing SMTP Server This is the IP address or hostname of your outgoing SMTP server 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 41 e Port This is the SMTP server port which ZCB should connect to for sending emails e Username This is the email address username which is to be used for authentication with the mail server e Password This is the password for the above email account e Authenticate This check box is to be disabled if your SMTP server doesn t need authentication Otherwise please keep it enabled e Secure I
87. tabases that are in Mounted state e A backup set created to backup MS SQL only backs up the MS SQL databases It does not back up other MS SQL files such as program installation files etc To protect an MS SQL server from a 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 17 disaster make sure that you create a separate File System backup set to back up the other crucial MS SQL files e Please note that SQL server backup set validation checks for amandabackup SQL user but does not check if the privileges are sufficient for backup and recovery Requirements e The Windows amandabackup user must be added as a SQL server user with sufficient privileges To add the user in SQL server Management Studio click on Security gt Logins gt Add New Login Add the amandabackup user account and give it privileges You can just add it to the sysadmin server role e The Volume Shadow Copy Service must be enabled This means that its startup type must be either automatic or manual Please refer to the Requirements section to know how to do this e Microsoft recommends that MS SQL and System State backups should not be run simultaneously e The SQL writer service must be running at the time of backup and recovery Microsoft recommends that the SQL VSS Writer service be automatically started MSDE writer is not sufficient for backup and recovery e Please ensure that you have enabled TCP IP on your MSSQL server You c
88. te location If selected this radio button on the Restore page directs ZCB to write restore data to an alternate location as defined in the Restore Folder field above Please note that e The database files from the backup are copied to this alternate location e SQL recovery is not performed and SQL services are not stopped Requirements e Please make sure that the SQL installation and database locations match with the location during backups e If you are attempting to restore data to a different machine than the one which was backed up please complete the steps described in the Restore to a different machine section above e You must install the same Windows Operating System with the same service packs on the restore machine as was installed on the original machine e The SQL writer service must be running at the time of backup and recovery Microsoft recommends that the SOL VSS Writer service be automatically started MSDE writer is not sufficient for backup and recovery e The amandabackup user must be added as a SQL server user with sufficient privileges To add the user in SQL server Management Studio click on Security Logins Add New Login Add the amandabackup user account and give it privileges You can just add it to sysadmin server role e Ifyou wish to restore a deleted database please follow this procedure o Restore the Master and the deleted database from the latest Full backup o Once the restore is successfully c
89. there is no backup data available on the cloud after expiry of retention period or otherwise you will not be able to recover either backup data or backup set configuration using this procedure Moving local backup data to a different location on the same machine If you have been using ZCB to keep backup data on your local disk and now wish to move this old data to a new location on your machine a different drive for instance you can do so For this you will have to use the movebackup option of zwcontroller exe program which ships with ZCB The syntax for this command is Installation Folder bin gt zwccontroller exe movebackup lt BackupSet gt lt BackupFolder gt Here e Installation Folder refers to the location where ZCB has been installed By default this location is C Program Files Zmanda Zmanda Cloud Backup e BackupSet refers to the string ComputerName BackupSetName So for instance if the backup set is MyDocuments and the computer name where ZCB is installed is zmandazcb xyz com then the BackupSet string will be zmandazcb MyDocuments e BackupFolder refers to the complete path of the destination folder where the backup files are desired to be moved For example let s assume that you have installed ZCB at the default location on a machine named 7mandazcb To move backup data belonging to backup set MyDocuments to a new location D ZCB Backups the command would be C Program F
90. tion behavior at the backup set level and define what events and email ids are used for notification by ZCB To do this select the backup set from the left hand pane and go to Backup page In the Backup When section under the Backup Set Preferences tab you can provide the value of following fields Email Addresses In this option field you can specify email addresses which are specific to this backup an set Like before multiple email addresses must be separated by a semi colon character Also notify recipients specified in email preferences By default this check box is enabled which means that ZCB includes the global email list as defined in the Global Email Notifications section above in the notification emails generated by it You can disable this checkbox which will make ZCB send emails to only the email addresses defined in the Notify field above 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 42 Event types You can enable or disable checkboxes defining each event type for which you want to generate email notifications An example email reporting Upload success for backup set BackupSetSystemState Demo subject ZCB demo2 Upload Report Upload of backup set BackupSetSystemState is successful Upload start time 2009 11 09 16 28 00 Upload end time 2009 11 09 16 48 14 Upload Rate 1448 Kbps Bytes uploaded 214 58 MB Error Details No upload error HTTP Prox
91. trator credentials Trouble Shooting Installation errors If you see this error User SYSTEM has previously installed an installation for product Microsoft Visual C 2008 Express Edition with SP1 ENU That user will need to run that installation again before using that product Your current installation will now continue it means that you would need to install Visual C redistributable library Please right click the installer and extract it as a zip archive using an archiving 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 47 tool such as 7zip After extracting go to the vcredit_x86 or vcredit_64 folder and run the exe program contained in it This will allow you to uninstall this library After uninstalling please rerun the ZCB installer If the problem is not resolved you can collect ZCB log files and send them to us The default location of the installer and uninstaller logs is C Program Files Zmanda Zmanda Cloud Backup Debug Uninstallation hangs If you find that the uninstallation is hung please check that e The ZCB user interface is not open by opening Windows Task Manager and checking if there is any javaw exe process running e No scheduled backups are running For this check if any of the ZCB processes ZWCController exe or AMZS3Controller exe are running e None of the ZCB s processes such as mysqld etc are being accessed by some other non ZCB programs If the proble
92. ts name and location Be patient collecting the logs can take a few minutes Attach the log file to your support request 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 50 Error Restore Catalog command failed Please look in the log file for more details The restore catalog command failed for any of a number a reasons perhaps due to S3 connection problems or insufficient space on the local folder Check the logs for further information Error Unable to create backup set Backup_set_name Check that the local disk has not run out of space Error Backup Set with name Backup_set_name already exists Duplicate backup set names are not allowed Please choose a different name Error Unable to create temp file Make sure that ZCB has permission to write to ZCB_installation_directory misc Error Unable to save Backup Where parameters for backup set Make sure that ZCB has permission to write to ZCB_installation_directory conf Hostname Backup_set_name Error Failed to save Backup What parameters for backup set Make sure that ZCB has permission to write to ZCB_installation_directory conf Hostname Backup_set_name Error The format of the restore time not correct Restore time must be specified in HH MM format Error Collection of ZCB logs failed On Windows Vista Windows 7 and 2008 Server the Help gt Collect Logs can have errors if they are not run as Administrator user To resolve this issue
93. up directory to inside just before backup is run he she can configure a pre backup action Similarly if one wants to invoke another program such as an old data purging script after backup is completed a post backup action can be configured To configure these actions please select the backup set from the left hand pane and go to the Backup tab In the Backup When section under the Backup Set Preferences tab you can locate this setting Please browse for the batch script or other executable program present on your machine that you want ZCB to execute before after the backup Then save the backup set configuration Please note the following important points e f you want to add parameters to the above script or program then please click on the Pre backup Post backup icon again and add the parameters to the command that is shown by ZCB e Ifthe configured Pre backup or Post backup actions fail upon being run by ZCB the backup is marked as failed The exit status of the failed command can be found in the ZCB log file If you wish to make ZCB continue with the backup despite any error in running the command you can do so by making your script exit with a special exit status of 65531 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 13 e f your script is opening files for reading writing make sure that file names are fully qualified file names e g C backup Log txt Unqualified names such as L
94. ved logs from the Flash Recovery Area are also included in the snapshot The online redo logs will not be included in the snapshot e ZCB does not support selective backup of individual databases log files control files etc 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 22 Requirements e The Oracle VSS Writer service must be installed for the Oracle instances that need to be backed up The Oracle VSS Writer service must be in Started amp Automatic state In case the Oracle VSS Writer service is not installed by default please refer to the Oracle documentation to install the service Installing and Uninstalling the Oracle VSS Writer Service e The Volume Shadow Copy Service must be enabled Although the Volume Shadow Service is enabled by default it may have been turned off after Windows installation Please refer to the Requirements section e Oracle database in NOARCHIVELOG mode needs to be Mounted and in Read Only state The database cannot be Open in Read Write mode else the backup will fail e Oracle database in ARCHIVELOG mode may be Open in Read Write or in Mounted state Monitoring The Monitor page displays the status of backups restores uploads and downloads operations in progress for all backup sets Please note that Monitor page shows only the most recent in progress task for a backup set Different operations can be clicked or right clicked to display different options For in
95. work account information and Amazon account information is required to access the information Displaying billing information To track display a report that shows what you are spending on the cloud storage click Cloud Cloud Billing This takes the user to Amazon web site that provides detailed billing information for current month as well as prior month Amazon account information is required Importing Cloud certificate After purchasing Amazon S3 subscription the ZCB certificate will be available in your Zmanda Network account Download the certificate from Zmanda Network to the ZCB machine The ZCB certificate should be named s3 zmanda and must be imported into the ZCB User interface using the Cloud gt Import Cloud Certificate menu option There can be only one certificate installed for a ZCB installation Reduced Redundancy Storage By default ZCB uses Amazon s Reduced Redundancy Storage RRS The RRS option stores objects on multiple devices across multiple facilities providing 400 times the durability of a typical disk drive but does not replicate objects as many times as standard Amazon S3 storage and thus is even more cost effective 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 44 Customers who wish to use Amazon s standard S3 storage may do so but will incur additional costs Contact Zmanda Support for details More information on standard S3 storage vs RRS storage is availab
96. ximum bandwidth ZCB will use for uploading backup data to the cloud Max Download Rate This value in kilobits per second refers to the maximum bandwidth ZCB will use for downloading backup data from the cloud Time based Throttling If you want ZCB to use different throttling values during different hours and different days of the week then you can configure time based bandwidth throttling To configure this click on the Throttle by Time button for upload or download The resulting pop up window will show up the days of the week and different time slots in each day Each time slot is of 15 minutes in duration To begin configuration you can select the cells from the time table shown and input the desired value in the Maximum Rate kbps box Click on Apply Custom Rate to Selected Slots to apply the provided value to the selected slots Please note that configured values take effect only for future data transfers Any ongoing jobs will continue to use any previously configured values unlimited by default For ease of use ZCB comes with predefined templates for time based bandwidth throttling You can choose a template from the Choose Predefined Template dropdown If you wish to tweak the template values you can select the time slots as described above and configure different values 465 S Mathilda Ave Suite 300 e Sunnyvale CA 94086 1 888 496 2632 www zmanda com 11 Secure Transfer SSL ZCB supports secure transfer of dat
97. y Server ZCB supports connecting to internet via a HTTP proxy server For setup please go to Preference HTTP Proxy Server Here you can specify your proxy server s hostname in Proxy Host field and the proxy server s port number in Proxy Port field Please note that HTTP version 1 1 should be supported by the proxy server for ZCB uploads to work If ZCB can t connect to the internet using this HTTP proxy server then the uploads will fail with Storage Cloud Communication error Upgrading ZCB To check if there is a new ZCB version available please go to Help Check for Updates You will be taken to the ZCB release page on Zmanda Network From there you will be able to download the new version if available Upgrading to version 4 1 X Check the version 4 1 release notes for specific instructions on how to upgrade There may be special instructions depending on which version of ZCB you are running prior to upgrading to 4 1 Reinstalling ZCB If for some reason you wish to reinstall ZCB on the same machine you can do so by following these steps 1 Click on Windows Start gt All Programs gt Zmanda gt Zmanda Cloud Backup gt Uninstall on the ZCB machine to launch the uninstaller 2 If you wish to retain ZCB configuration and backup data on your machine choose Yes when the uninstaller asks you this question 3 In case you encounter uninstallation issues and wish to clean the ZCB state completely follow the steps mentioned in th
98. zmanda Zmanda Cloud Backup User Guide Release 4 1 Zmanda Inc amazon wed services an UP Cloud Storage LEE 465 S Mathilda Ave Suite 300 Sunnyvale 1 888 496 2632 www zmanda com Table of Contents Introduction to Zmanda Cloud Backup 6 MEUM e ER 6 OVEN VIG W cence 6 AGUBGPNISdi c MM 6 rubet EE 7 AS CaN AU ON P M 7 Importing the ZCB Certificate 7 Unattended HE Le WE H GOATS UA OI EE 8 Backup Sets d R 8 Backup LOVElS cl 8 Working with Backup Setz 9 Configuring Backup Setz 9 Performing Backups annann AAAA AARRE AARAA AER AAAA A AARAA RAA aAa EARR R RRRA 15 Windows Pe Syste EE 16 Microsoft SQL Ila 17 Microsoft Exchange Server ccccccccccssssseeecceeeceaeeesseeeeeeeeeseaeeeeeeeeeeeesaeeesseeeeeeeessauaaseseeeeeeesaagagesseeess 18 Microsart SharePOIDts sere E EE E 19 Windows System State ccccssesssecccccccceeesseeeeceeeesseaessseceeeeeesseeeeseeeeeeeeessuaasseeeeeeeessaaaaseeeeeeeeessaagaess 20 MYSQL SONOP E 21 PAG ESS RV rece cece ceases EIE I ED LEES MED D NE EDD IDE NES nese S ISI E DUET 22 MG AIR ORIN Bs ose e M 23 Meet M 23 Viewing Reports EM 24 Task NWA IV US I TY cae settee KU KU II MEL 24 D

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