Online Student Services Users` manual
Contents
1. Bahrain Branch 24 Online Student Services Users Manual Arab Open University To view the history of the appeals submitted by you through the system click Click Here Figure 18 Point 1 The appeal history screen will provide you with the current status of the appeals you have previously submitted through the system Figure 23 O SA A amp https sis arabou edu kw hgeng forms NewStudentSupport aspx P ABC X Bip ee 5 E E dm Pager Safety Tools NMS RIO A siil av cl zol 9 A a Arab Open University Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Appeal Options To check how your appeal will be processed Click Here To submit a new appeal for your final grade Click Here To submit a new appeal for your continuous assessment Click Here To view your appeal processing status and history Click Here Appeals History Appeal ID Course Code Date Processed By Send To Appeal Status Decision Notes Student Feedback 102 AR111 7 15 2012 2 53 38 PM DEPT_GEN Submitted Acronyms Used BEC Branch Examination Committee FEC Faculty Examination Committee CEC Central Examination Committee BRO Branch Registration Office Figure 23 Appeal System Appeal History Bahrain Branch 2 5 Online Student Services Users Manual Arab Open University 10 22. Mi a ps ONLINE STUDENT SERVICES USERS MANUAL i Arab Open University Bahrain Branch MA gt y i i le a pe gt h TEO y a oue aw ada a Online Student Services Users Manual Arab Open University Table of Contents El LOC Pate nr 4 De Man AS Saori creer ts no PP o ni il 6 3 Course Reci tratON sis ria ta 7 4 Semester Timetable arisini a EA AE AE ia iiaa 12 S SWEN FCS rece PP rr en e 13 SCSI SPA a E E A E E E EEE E 14 PP TE E EDENNEEN E a RONE 15 8 Student Plan Development Plains 15 o SUN AUS asii 18 10 Student SUD DOU ssion edru eU ANE lo ain plutonio ETE 19 TO APPEN Maca 20 12 LONE A e E E E E iaa 26 O Ure SVS E ea E A A 30 10 4 Disability and Dyslexia Support System DDSS ccooccccnnncccccnoccnonacinnnnanononacononaccnnnnaso 31 ls PassWord e A E EE E E E 34 A TCC a APA o E 35 e LO COU PP E NT 36 Bahrain Branch 1 Online Student Services Users Manual Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figureo Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Figure 33 Arab Open University Table of Figures Online Student Servico 3 LOCIE e PO E E EE E EE 4 Change Password Serei vestidos 5 MAPIT
3. 02 Last Advise Sorry There are no any academic advice Arab Open University 2011 All rights reserved Figure 16 Student Advisor Bahrain Branch 18 Online Student Services Users Manual Arab Open University 10 Student Support For submitting appeal request complaint or any inquiries you have to click on the Student Support from the horizontal toolbar or on the Student Support icon in the main screen See Figure 4 This screen will aid you to navigate to four other systems Figure 17 which are 1 Appeal System 2 Complaint System 3 Inquiries System 4 Disability and Dyslexia Support System DDSS TT M E gt 8 hittps sis arabou edu kw baheng forms SSS aspx p A2CXx Mio s x ic id y 1 mb y Pager Safetyy Tooky NN E AAO A siil au cll zolas AS z A Arab Open University are m Mohamed Abdullah A 4090575 Home Page Registration Student Fees Student Plan Semester Time Table __ Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Systems for Student Support Services Student s Guide Appeals and Complaints Click Here Questions and answers Click Here Appeal System Click Here Complaint System Inquiries System Click Here Disability and Dyslexia Support System DDSS Click Here m Figure 17 Support System Bahrain Branch 19 Online
4. 29 50 GPA 1 74 2009 1 Sle Course Name Part Hours TMs QZs FNL TOT Grade Points m Figure 13 Examination Results 8 Student Plan Development Plan For developing your personal plan you have to click on the Student PDP from the horizontal toolbar or on the Student PDP icon in the main screen See Figure 4 This page starts with a brief explanation of the Personal Development Plan PDP and the steps you should follow to outline your career in a more reflective organized and controlled way Figure 14 The page contains 4 main sections that help you in designing a dependable PDP which are Bahrain Branch 15 Online Student Services Users Manual Arab Open University 1 PDP Helps You In Control this section explains why the PDP is a good approach to deal with your future 2 Thinking about My Future this section helps you in outlining and therefore understanding your goals and your current position according to them 3 My Goals for This Semester this section helps you in understanding your goals for the current semester the methods you will follow to achieve them and estimating a due date upon which the goals must be achieved 4 Evaluating My Performance this section allows you to assist your performance by stating the degree to which you have achieved your goals and the lesson you have learn throughout the process gt giao 4 2 rolal Arab Open University 4 Registration Student Fees
5. 8 Fill the subject of complaint by choosing the department for which you would like to submit the complaint 9 Write the details of the complaint you would like to submit 10 Attach a document if needed to present additional information about the complaint To do so Bahrain Branch 2 7 Online Student Services Users Manual Arab Open University Select Yes under document attached to enable the attachment fields Click on Browse to browse for the file and select it Click on Upload File to upload the file you have selected 11 Click on Agree to assure the accuracy of the submitted information as well as approving the circulation of the complaint among the concern staff 12 Click Submit to submit the complaint to the concerned department 4 lt gt 8 https sis arabou edu kw baheng forms NewStudentSupport2 aspx ed mp y Pager Safetyy Toos N a B Academic Year Academic Programme Academic Semester Subject of Complaint The subject E y Reason s for Complaint Documents Attached No Yes Note Only doc pdf zip txt or docx files are supported I declare that to the best of my knowledge all the information I have supplied or attached with this form is true accurate and complete I give my consent for this information to be circulated to relevant members of the AOU staff on a need to know basis for the purpose of investigating my appeal Agr
6. button and the course will be added for your schedule if there is no conflict of any type Figure 8 A ioiii Ay all czolal ma Arab Open University Choose Course Select a Course Course Code Course Name Center Hours Part Hall Tutor Communication Skills in English 2 Bahrain Figure 8 Registration Course Addition Bahrain Branch 10 Online Student Services Users Manual Arab Open University For dropping a course you can simply click on Drop link associated with the course you would like to drop A message will appear for you to confirm the deletion if you press yes the course will be deleted and a message confirmation message will appear for you Figure 9 CE Y E E amp Pager Safety y Tools NN E A ioiii 42 colal ma Arab Open University Student Pian Semester Time Table Examination Result Choose Course Select a Course Choose Class No Course Are you sure from drop this course Course Code Course Name Class No Center Hours Part Hall Tutor Communication Skills in English 2 Every Monday from 3 00 to 5 00 Bahrain Figure9 Registration Course Deletion Bahrain Branch 1 1 Online Student Services Users Manual Arab Open University 4 Semester Timetable If you would like to view a list of all the courses offered on the current semester along with their timing click on Semester Time Table from the horizontal menu or Semester Time Table icon i
7. 28 Complaint System Complaint HiStOry oocccoocccncnnconnnnnnnnnnanononacononnncnnonarononaronenanonos 29 ELE SY E EE a E A E E E T A E E 30 Disability and Dyslexia SySteM occccoocccconocononacononanonnonacononaronnonanononarononannnnonaronenarononos 31 Disability and Dyslexia System Student Informati0ON occccoocccconocononnonnnonaconenaronnnns 32 Disability and Dyslexia System DDSS FOr cccccssececessececesececeesceceeneeeseaecesseeeeseees 33 chanpa Pass WO essa ene ee ee ae 34 Fe EE PCO gprs te cores te vac tea teens tocar ticavaw E E T EE E 35 Bahrain Branch Online Student Services Users Manual Arab Open University This user manual will guide you as student through the processes of Online Student Services System The link for the system is https sis arabou edu kw You should click on the Login link under the flag of the branch you belong to for accessing the system in English language or J gt for accessing the system in Arabic language Figure 1 tt lt gt 2 https sis arabou edu kw engoniine P AROX Mime 2 Login to Online Registration X fm th gt Rl Cl dh Pager ey Took Or ABS A E aja j yl cut coil a gt H Online Student Services UD Js Login D Figure 1 Online Student s services Bahrain Branch 3 Online Student Services Users Manual Arab Open University 1 Login Page The first page is the login page in which
8. Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Appeal Options To check how your appeal will be processed Click Here To submit a new appeal for your final grade Click Here To submit a new appeal for your continuous assessment Click Here To view your appeal processing status and history Click Here Academic Appeals Form he Se p AROXM ere Password Edit Profile LogOut AOU assures the students that lodging Appeal Complaint will not adversely affect your current or future grades or disadvantage you in any way and that all appeals and complaints will be processed fairly and transparently according to the rules and regulations of AOU Please note that this appeal will not entail remarking The committee will study the appeal to clarify absence of error in adding or entering the grade Student Information Branch Student Name Student ID Telephone No _ E mail address Figure 21 Appeal System Student s Information In order to submit your appeal you should scroll down the page and follow the following steps Figure 26 1 Select the course you would like to submit an appeal for from the Course Code drop down list the associated fields will be filled by default Course Name Course Part Tutor Name and Section Number 2 Select the appeal subject whether MTA TMA or Final from Appeal Subject drop down list The Grade will be filled autom
9. zo na o la A A Arab Open University tae Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Student Name Arabic Student Name English Program Name Arabic Program Name English Civil ID Email none aou org bh Confirm Email Mobile Number 0 Confirm Mobile Number Home Address Figure 33 Edit Profile Bahrain Branch 3 5 Online Student Services Users Manual Arab Open University 13 Logout For logging out of the system you have to click on the Logout from the horizontal toolbar or on the Logout icon in the main screen Figure 4 You will be redirected to the login page Figure 2 Bahrain Branch 36
10. 2012 1 32 34 PM FIN Submitted Figure 27 Complaint System Complaint History Bahrain Branch 29 Online Student Services Users Manual Arab Open University 10 3 Inquires System For submitting inquiry request through the system you have to click on the Student Support from the horizontal toolbar or on the Student Support icon in the main screen See Figure 4 and then click on Click Here placed under the Inquiries System phrase See Figure 17 This page has been designed to aid you in submitting inquiry for any department within the university Figure 28 If you have submitted any previous inquires the inquiry details will appear at the top of the page Figure 28 In order to submit a new inquiry you should scroll down the page and follow the following steps 2 Select the department for which you would like to submit the inquiry 3 Write the details of the inquiry to be submitted 4 Click Submit to submit the complaint to the concerned department 4 S 2 https sis arabou edu kw baheng forms StudentSupport aspx P aBCxX Bim ee a E mp y Pager Safetyy Toolsv NI N E Enquiry Tracking System Previous inquiry CATEGORY DETAILS ID OE DONE ANSWER Registration The transcript Enquiry Department details 1128 13 7 2012 Type of Support Enquiry Enquiry Information Enquiry Date 7 14 2012 Enquiry Id Enquiry Category Registration Department E
11. Complaint System For accessing the complaint system you have to click on the Student Support from the horizontal toolbar or on the Student Support icon in the main screen See Figure 4 and then click on Click Here placed under the Complaint System phrase See Figure 17 This page is design to aid you in understanding the complaint process submit complaint and view the history of the complaint you previously submitted through the system Figure 24 A e IS S https sis arabou edu ni alcala aspx P AROxX May a m E my Page gt Tools NN 3 A O N isiol 41 ll deol tud Suppor o A y ma Arab Open University 4 F Ba Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Complaint Options To check how your complaint will be processed Click Here P To submit a new complaint Click Here To view your complaint processing status and history Click Here gt O Arab Open University 2011 All rights reserved Figure 24 Complaint System Bahrain Branch 26 Online Student Services Users Manual Arab Open University To understand the process and logic of complaint in the university click on Click Here Figure 24 Point 1 A page will open presenting the complaint process Figure 19 To submit a new complaint to the university click on Click Here Figure 24 Point 2 A page w
12. No Registered Courses Figure 5 Registration Main Page Bahrain Branch 7 Online Student Services Users Manual Arab Open University By selecting a course the below table will appear for you showing the sections available for the selected courses along with the tutor name If available Figure 6 A osa 42 zolal ma Arab Open University EL112 Communication Skills in English 2 Choose Class No Class Center Part Hours Tutor Hall Period MF Every Monday from 3 00 Bahrain 1 1 3 22 to 5 00 Select Bahrain 2 1 3 cd Every dla from 3 00 Select Course EL112 Class No Part Figure 6 Registration Course Selection Bahrain Branch 8 Online Student Services Users Manual Arab Open University By clicking on select the selected course details will fill both text box labeled Class No and Part Figure 7 TS yy E A A CTO PIA VES Sass Ty P BCX Rime exe BD gt g u ol l l Registration Arab Open University Choose Course EL112 Communication Skills in English 2 Choose Class No Center Class Part Hours Tutor Hall Period No MF Every Monday from pakain 1 22 3 00 to 5 00 Every Thursday from Bahrain 3 00 to 5 00 Course EL112 Part 1 javascript _doPostBack GridView1 Select 0 Figure 7 Registration Course Selection Bahrain Branch Online Student Services Users Manual Arab Open University Click on the Add
13. O EEE E T E E EE E E AEE 6 Registration Main Page cccssccssccssccssccscccsccesccesscesecseceeesssessecesecesscesssesesacesseeeseeeaees 7 Registration Course Selectos eins crac 8 Registration Course SQIOCTION ccccccsseccceseccceeseeceeececaeececeeneceseaeceseuseeeseuecesaaecetsgaeetes 9 Registration Course AIN rr 10 Registration Course Dele ON essa a 11 semesterTimetable canas 12 SUSIE Wr SS OOOO T E E E nm Pe 13 Stent SF he cid oe pintaba 14 EXamination OS UNE nro 15 Student Personal Development Plan ooccccooccnccnccnnonocononanonnonacononaronnnnonononaronenanonos 16 Student Personal Development Plan Last Update cccoocccccncccnonaconcnnnnnnonacononanonos 17 Stent AVISO ri 18 SUDO ONE SY e noO A 19 e a nO ee one eee ae eee 20 Appeal System Appeal PIOCESS masia tias 21 Appeal System Error Message ccooccccccoccnccnconncnacononanononononnoncononarononanonnonanononaronenarinonas 22 Appeal System Student s Information ccoocccncnoccnnnnconnnnnnnnonarononanonnonacononaronenarononos 23 Appeal System Appeal FOrin sccccssescsssesecesssccesssccuenesenenssececsccneusseseusseseuseceens 24 Appeal System Appeal HIStOry cccsseccsssescccsssecesssscnenesenesseceesscceeusseseussesseuseenens 25 COMPlaINtS VS Mitra 26 Complaint Form Student s Informati0N ccoocccnccnconccnnnnnonanonenacononanonnonaronenaronenanonos 27 Complaint System Complain FON inssisisnc a
14. Registered Courses Not Completed Courses Eg o 06 GR1i01 B631 B632 AR111 AR112 EL111 e e e e BE230 hd om e BE310 BU130 O E GR131 M150A o e Figure 12 Student s Plan Bahrain Branch 14 Online Student Services Users Manual Arab Open University 7 Examination Results For viewing your grades in any of the past semester you have to click on the Examination Results from the horizontal toolbar or on the Grades icon in the main screen See Figure 4 This page provides you with an unofficial transcript It presents the details of the marks you have received in the course in addition to grade letter you have got for each course Figure 13 The completed hours along with the received GPA and points will be calculated for you at the end of each semester A al E https sis arabou edu kw baheng Forms StudentGrades aspx sali aj all Rawls 0 Vil Arab Open University Examination Result Student Grades 2008 1 Part Hours TMs QZs FNL TOT Grade Points EL111 Communication Skills in English 1 27 10 33 50 70 50 B TU170 Learning On Line 1 3 23 75 19 15 71 58 46 F 0 Sum of semester hours 9 Sum of semester point 9 Semester average QHRS 9QPTS 9 GPA 2008 2 B120 An Introduction to Business 19 50 15 70 23 58 20 C 16 Studies EL112 a a oe g 25 13 25 20 7559 D 4 50 Sum of semester hours 11 Sum of semester point 20 50 Semester average 1 86 QHRS 20 QPTS
15. Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Personal Development Planning Questionnaire Dear Student This document describes a programme designed to enable you to study and think about your future career in a more reflective organized and controlled way ontinuing with this programme for a sufficiently long time will increase your chances of success in achieving your academic and career goals A diagram for PDP This action diagram briefly outlines the main steps involved in developing your personal plan Your work begins with setting goals for yourself producing a plan of action for achieving those goals and then trying to implement it Using indicators such as your examination results you will evaluate your performance On the basis of the outcome of that evaluation revisit your goals and revise them as necessary EA a Setting goals a cha Y ya i s Evaluation amp adjustment gt O Planning Lal y aa hilhas hg er Evaluate Ta te performance pe Action plan e ana J est az Se 3 Implementation j Sat 4 Section 1 PDP helps you to be in control Become an active participant and not a passive observer Llw Ll o gS Ul yo Ya Whal Sy Liso U9S Ul yo HiS all pobl Abs f gt Figure 14 Student Personal Development Plan Bahrain Branch 16 Online Student Services Users Manual Arab Open Uni
16. Student Services Users Manual Arab Open University 10 1 Appeal System For accessing the appeal system you have to click on the Student Support from the horizontal toolbar or on the Student Support icon in the main screen See Figure 4 and then click on Click Here placed under the Appeal System phrase See Figure 17 This page is design to aid you in understanding the appeal process submit appeal for both final exam as well as continuous assessment and view the history of the appeals you previously submitted through the system Figure 18 E AAA A leo gt ea ES gt 8 https sis arabou edu kw baheng forms NewStudentSupport aspx Pp ARCOCXM o y dm v Pagey Safety y Toos NI IN Q y A ioiii anal Azole O E ES U L yg Arab Open University Home Page Registration Student Fees Student Plan Semester Time Table __Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Appeal Options To check how your appeal will be processed Click Here To submit a new appeal for your final grade Click Here To submit a new appeal for your continuous assessment Click Here 0 view your appeal processing status and history Click Here Figure 18 Appeal System Bahrain Branch 20 Online Student Services Users Manual Arab Open University To understand the process and logic of appeal in the university click on Clic
17. appear showing a table Figure 11 Point 1 that will provide you with three main piece of information 1 Fee Type the types of fees which are required from you in the current semester 2 Required Amounts the amounts required from you in the current semester divided according to the fee types stated in the first point 3 Paid Amount the amounts that have been paid by you in the current semester according to the fee types stated in the first point The Student Balance section of the screen will provide you with the total amount you should pay to the university Note The Student Balance contains the sum of the amount that you have not paid in the previous semester or have paid excess in the previous semester lr l gt Sem y M isiol Ay cll nola O i i U M A Arab Open University Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Required Amount Paid Amount Educational Packages Fees Registeration Fees Value Added Services Learning Management System O Student Balance Print Table Arab Open University 2011 All rights reserved Figure 11 Student Fees Bahrain Branch 13 Online Student Services Users Manual Arab Open University 6 Student s Plan For viewing the progress you have made in accordance to your academic plan you have to click o
18. atically based on your grade for the selected subject 3 Select the number of the receipt on which you have paid the appeal fees 4 Write the reasons for raising an appeal in the selected course 5 Attach a document if needed to present additional information about the complaint To do so Bahrain Branch 23 Online Student Services Users Manual Select Yes under document attached to enable the attachment fields Click on Browse to browse for the file and select it Click on Upload File to upload the file you have selected Arab Open University 6 Click on Agree to assure the accuracy of the submitted information as well as approving the circulation of the complaint among the concern staff 7 Click Submit to submit the complaint to the concerned department Programme Course Information Course Code _ Course Name Course Part Tutor Name Section Number Appeal Subject Grade Receipt No Reason s for Appeal Documents Attached No Yes Note Only doc pdf zip txt or docx files are supported e I declare that to the best of my knowledge all the information I have supplied or attached with this form is true accurate and complete I give my consent for this information to be circulated to relevant members of the AOU staff on a need to know basis for the purpose of investigating my appeal Agree Dis agree Figure 22 Appeal System Appeal Form
19. ee a Dis agree gt Q Arab Open University 2011 All rights reserved Figure 26 Complaint System Complain Form Bahrain Branch 28 Online Student Services Users Manual Arab Open University To view the history of the complaints submitted by you through the system click Click Here Figure 24 Point 3 The complaint history screen will provide you with the current status of the complaints you have previously submitted through the system Figure 27 mie gt gag https sis arabou edu kw baheng forms NewStudentSupport2 aspx p ARCX MA ica MN PAE BEA A fh gt gt 1 db y Pager Safetyy Tools N N B Student Fees Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Complaint Options To check how your complaint will be processed Click Here To submit a new complaint Click Here To view your complaint processing status and history Click Here Complaints History Send To Complaint Status Decision Notes Student Feedback Decision Reason 4 17 2012 1 20 23 PM STDAFF Submitted 17 14 2012 11 22 04 AM ABD Processed 17 14 2012 11 22 19 AM Processed 7 14 2012 11 22 33 AM Permanetly Closed Upheld 4 17 2012 1 32 19 PM Submitted 7 14 2012 11 19 41 AM Processed 17 14 2012 11 20 01 AM Processed 17 14 2012 11 20 21 AM BDO Closed Not Upheld 7 14 2012 11 21 17 AM VRAA Processed 4 18 2012 12 33 59 PM M Submitted 4 18
20. esults you will evaluate your performance On the basis of the outcome of that evaluation revisit your goals and revise them as necessary E A P Setting goals alayi 3003 Evaluation amp adjustment i lt Planning t el e 1 mol Pei pail y aa im ioe r Evaluate gt gt performance Action plan eN az Jail ls S E Implementation iia A ae zaril Section 1 PDP helps you to be in control Become an active participant and not a passive observer Figure 15 Student Personal Development Plan Last Update Bahrain Branch 17 Online Student Services Users Manual Arab Open University 9 Student Advisor For viewing your advisor and the advices you have been provided by him you have to click on the Student Advisor from the horizontal toolbar or on the Student Advisor icon in the main screen See Figure 4 The screen will provide you with the name of your advisor along with the number of his office The screen will also provide you with the last advice that has been provided for you by your advisor Figure 16 y ab y Pager Safety gt Tools NI NA asjeradl a ll APE a Student Ac 0 Wf Arab Open University Bahrain Branch Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Student Adviser Adviser Name Dr Rola Fayed Office Number GF
21. ew password 3 Confirm your new password 4 Click on Save button l gt 8 https sis arabou edu a ic aspx p AROX Mie J mp v Pager Safetyy Tools N N E gt gi oJl 2u 2 zol l Arab Open University Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Password New password C Confirm password ___ Arab Open University 2011 All rights reserved Figure 32 Change Password Bahrain Branch 34 Online Student Services Users Manual Arab Open University 12 Edit Profile For changing the contact information you have registered within the University you have to click on the Edit Profile from the horizontal toolbar or on the Edit Profile icon in the main screen See Figure 4 This screen contains two types of information about you Figure 33 which are 1 Personal Information Student Name Arabic Student Name English Program Name Arabic Program Name English and Civil ID for changing any of this information you have to contact the registration department and follow the University guideline in this regards 2 Contact Information Email Mobile Number and Address for changing the email or mobile number you have to write the new one and confirm it in order to be accepted by the system x th gt B Sl gt Pager Seye Tose A MS NAO isi anya
22. g outcomes of their study in a friendly educational and social environment Students with disabilities and learning difficulties are paid special attention The service provided to our students are dealt with confidentially and are not disclosed to a third part without the student s written consent This website provides the students with all information about the services and facilities made available to them by AOU Student Information Branch Student Name Student ID Telephone No E mail address Figure 30 Disability and Dyslexia System Student Information In order to submit your disability and dyslexia you should scroll down the page and follow the following steps Figure 31 1 Write the details of the disability and or dyslexia you would like to submit 2 Attach a document if needed to present additional information about the disability and or dyslexia To do so Bahrain Branch 32 Online Student Services Users Manual Arab Open University Select Yes under document attached to enable the attachment fields Click on Browse to browse for the file and select it Click on Upload File to upload the file you have selected 3 Click on Agree to assure the accuracy of the submitted information as well as approving the circulation of your disability and or dyslexia among the concern staff 4 Click Submit to submit the disability and or dyslexia to the concerned department PA E hitp
23. he Report will be sent to the Assistant Director for Administration and Finance or Assistant Director for Academic Affairs based on the nature and subject of the complaints for approval the approval of the concerned Assistant director the Student Affairs Office will notify the final outcome of the complaint to the student Copies of the decision will be sent to the Branch Director and the Branch Quality Assurance Unit Officer If the student is dissatisfied with the decision he or she may appeal through the Branch Director to VRAF or VRAA within 7 days of notification of the decision to reject the complaint The student will be informed through the Branch Director with the decision of the respective Vice Rector The student may also appeal to the University Rector if he she is not satisfied with the decision of the VRAA or VRAF If the student is registered in an Open University Validated Award Programme and still dissatisfied with the decision and providing the appeal complaint is eligible under their rules he or she may complain to the Open University 99 Y YD PO GFF Figure 19 Appeal System Appeal Process Bahrain Branch 2 1 Online Student Services Users Manual Arab Open University To submit a new appeal request for either final grades or continuous assessment to the university click on Click Here Figure 18 Point 2 or Figure 18 Point 2 If you do not have any course for which you can submit the appeal an error
24. ill open presenting the complaint form to be filled Figure 25 The screen will contain your student information by default to be submitted with your complaint request 8 https sis arabou edu kw baheng forms NewStudentSupport2 aspx x th gt Rl Cl dh Pager Sofety Tose Or GMS Wi gt gi oJl ayall aol ON al AE Arab Open University Ty Seaway Oca a Mohamed Abdullah Al 4090575 Home Page Registration Student Fees Student Plan Semester Time Table __ Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Complaint Options To check how your complaint will be processed Click Here To submit a new complaint Click Here To view your complaint processing status and history Click Here Complaints Form AOU assures the students that lodging Appeal Complaint will not adversely affect your current or future grades or disadvantage you in any way and that all appeals and complaints will be processed fairly and transparently according to the rules and regulations of AOU Please note that this appeal will not entail remarking The committee will study the appeal to clarify absence of error in adding or entering the grade Student Information Branch Student Name Student ID Telephone No E mail address a ee Man Figure 25 Complaint Form Student s Information In order to submit your complaint you should scroll down the page and follow the following steps Figure 26
25. k Here Figure 18 Point 1 A page will open presenting the appeal process Figure 19 Safety y Tools S N B Home Alumni e Library Contact Us J agi pll njoll colall J Arab Open University Towards a promising future a v Student Life COMING THIS SEPTEMBER NEW MBA PROGRAMME Appeals and Complaints FONTSZE GM Students Complaints Table of contents Complaint is an expression of dissatisfaction about the quality or adequacy of the programme provision or any related University service 4 Academic Appeals Students The student may lodge a complaint any time during the academic year by completing the University s formal student complaints form The student m Complaints must state the grounds for complaint giving detailed reasons to support his or her case A copy will be automatically forwarded to the concerned department and to Student Affairs Office and Branch Quality Assurance Unit Officer for follow up and monitoring Prev All Pages Next If the complaint can be addressed by the Student Affairs Office then the office will prepare a written response and send it to the student The concerned department will examine the complaint and it may consult other members of University staff or departments if it is deemed appropriate in particular cases The Concemed department may find grounds for complaint and produce a report on the case setting out its recommendations and the documentations considered T
26. lick Here gt O Arab Open University 2011 All rights reserved Figure 29 Disability and Dyslexia System Bahrain Branch 3 1 Online Student Services Users Manual Arab Open University To understand the process and logic of disability and dyslexia in the university click on Click Here Figure 29 Point 1 A page will open presenting the disability and dyslexia process Figure 19 To submit a new disability and dyslexia to the university click on Click Here Figure 29 Point 2 A page will open presenting the disability and dyslexia form to be filled Figure 30 The screen will contain your student information by default to be submitted with your disability and dyslexia request 8 https sis arabou edu kw baheng forms NewStudentSupport aspx m fi El Ci mb Page Safety Tools S N E MOJ siil anya etl _ E A Ak Arab Open University ce Bahrain Branch Gi Mohamed Abdullah Afi 4090575 Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Disability and Dyslexia Options To check how your Service enquiry will be processed Click Here To submit a new Service enquiry Click Here To view your enquiry processing status and history Click Here DDSS Enquiry Form AOU provides all students the necessary services to enable them fulfill the intended learnin
27. message will appear at the end of the page Figure 20 lt i gt 2 https sis arabou edu O aspx O R x T A w fa Ej db y Pagey Safety y Tools fey Tos F N a NGO ioii av all anol 4 la A Arab Open University 4 Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Appeal Options To check how your appeal will be processed Click Here To submit a new appeal for your final grade Click Here To submit a new appeal for your continuous assessment Click Here To view your appeal processing status and history Click Here Sorry You do not have any Course to Appeal javascript WebForm_DoPostBackWithOptions new WebForm_PostBackOptions LinkButton2 b Open University 2011 All rights reserved Figure 20 Appeal System Error Message Bahrain Branch 22 Online Student Services Users Manual Arab Open University If you have course s for which you can submit an appeal a page will open presenting the appeal form to be filled Figure 21 The screen will contain your student information by default to be submitted with your appeal request e https sis arabou edu kw baheng forms NewStudentSupport aspx x ai Y J dn v Page v Safety v Tools y O NaS NGO siil an cll zo mo o Ny A Arab Open University y Bahrain Branch pr Home Page Registration Student Fees
28. n the Student Plan from the horizontal toolbar or on the Student Plan icon in the main screen See Figure 4 A screen will appear containing three main views Figure 12 1 Table containing summarized information about the total hours to be completed by you the hours you have completed and the remaining hours to be completed in each category compulsory university courses compulsory major courses elective major courses 2 Graphical representation of the current status of your courses which presents the Completed Courses in green the Registered Courses in grey and the Not Completed Courses in red 3 Tabular representation of the courses according to their requirement type You can navigate to the same by scrolling down the page or clicking on the Show link associated with requested plan requirement from the table mentioned in point one p lt 9 e https sis arabou edu kw baheng Forms StudentPlan aspx e main x tad gm v Pagey Safetyy Toos NI N E E RIO 4 isil anal zolal a A A Arab Open University ise aie Recah Mohamed Abdullah Ali 4090575 Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile Logout Student Study Plan Plan required Total hours Course completed hours Course remaining hours mer emona am ar Elective Major Courses Completed Courses
29. n the home page Figure 4 A page will appear asking for the center name and the course code Figure 10 To view the courses schedule follow the following steps 1 Select the center from the drop down list 2 Write the course code to view the schedule Note if you would like to view the schedule for all the courses offered for the current semester leave the course code empty 3 Click on Search n y gm y Pager Safety y Tools d N N amp i gt giidl du el zol l Arab Open University Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Center Bahrain Course code EL112 Leave empty to show all Course Code Course Name Part Class No Period Status Tutor Hall EL112 Communication Skills in English 2 1 1 Every Monday and Tuseday from 3 00 to 5 00 Closed MS SARA YOUSIF MF 22 EL112 Communication Skills in English 2 1 2 Every Sunday and Thursday from 3 00 to 5 00 Canceled GF 24 Arab Open University 2011 All rights reserved Figure 10 Semester Timetable Bahrain Branch 12 Online Student Services Users Manual Arab Open University 5 Student Fees For viewing your current financial status within the organization you have to click on the Student Fees from the horizontal toolbar or on the Student Fees icon in the main screen See Figure 4 A screen will
30. nquiry details Arab Open University 2011 All rights reserved Figure 28 Inquiry System Bahrain Branch 30 Online Student Services Users Manual Arab Open University 10 4 Disability and Dyslexia Support System DDSS For accessing the disability and dyslexia support system you have to click on the Student Support from the horizontal toolbar or on the Student Support icon in the main screen See Figure 4 and then click on Click Here placed under the Disability and Dyslexia Support System DDSS phrase See Figure 17 This page has been designed to aid you in understanding the disability and dyslexia support process submit any disability or dyslexia you are suffering from if any and view the history of the disabilities and dyslexics you have previously submitted through the system Figure 29 E https sis arabou edu kw baheng forms NewStudentSupport3 aspx Soin ee a 7 mp y Pagey Safety y Tools y Nas Wi A gt sitoll Ay sll zol l P nt Sup a la y A Arab Open University Bahrain Branch Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Disability and Dyslexia Options To check how your Service enquiry will be processed Click Here To submit a new Service enquiry Click Here To view your enquiry processing status and history C
31. s sis arabou edu kw baheng forms NewStudentSupport3 aspxnameOfHock2 File Edit View Favorites Tools Help d y Y gm v Pagey Safety y Tools y O NI gy Co ornan Cater gt Academic Year 20 Academic Programme Business Studies Systems Trac Academic Semester Faculty Name Reason s for Disability Based on a car accident am suffering form a physical issue that will not allow me to attend any class at the second floor Documents Attached No Yes Note Only doc pdf zip txt or docx files are supported I declare that to the best of my knowledge all the information I have supplied or attached with this form is true accurate and complete I give my consent for this information to be circulated to relevant members of the AOU staff on a need to know basis for the purpose of investigating my enquiry e Agree Dis agree Figure 31 Disability and Dyslexia System DDSS Form Bahrain Branch 3 3 Online Student Services Users Manual Arab Open University 11 Password For changing the password you are using to login to the Online Student Services System you have to click on the Password from the horizontal toolbar or on the Password icon in the main screen See Figure 4 This screen helps in protecting the privacy of your account and you can access it at any time Figure 32 The password can be changed by following the following steps 1 Enter your old password 2 Enter your n
32. t Name and student ID 2 Horizontal Toolbar to facilitate your navigation through the website functionality form any page within it 3 Iconic Toolbar in the middle of the screen to facilitate the navigation through the website functionality Armm g gt 8 https sis arabou edu kw baheng forms default aspx p ARCXIMK 5 o 8 min ee Thy By Gl y Pager Safey Tools Gl HS y M ioiii Av oll eobl i l A Arab Open University Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Mohamed Abdullah Ali 4090575 Password Edit Profile Figure 4 Main Page Bahrain Branch 6 Online Student Services Users Manual Arab Open University 3 Course Registration In order to access the registration page you should click on Registration link form the horizontal toolbar or on Registration icon from the main screen Figure 5 In order to start your registration click on the drop down list labeled Choose Course The list will display only the courses you are allowed to register for the current semester Click on the course you would like to register and wait AN OS TO TT E kk hoe Srn TI IA se a Ae gt a E gt o Pager Safetyy Tools SN N B gt gi ol dv zol l Registration Arab Open University Choose Course Select a Course Choose Class No Course Add
33. versity If you would like to add more than three goals you should click on the link labeled Add More Answer for Section 3 and Section 4 Click here at the bottom of the page Filling this page will be done in stages as you can conclude from the page format so you can save any updates you have done by clicking on the Submit button at the end of the page At the top of the page you will be able to see the date and time on which you have made your last update to the page Figure 15 COCO y 1 mp y Pager Safetyy Toolky NI N 3 gt giao dv el Azole Arab Open University Home Page Registration Student Fees Student Plan Semester Time Table Examination Result Student PDP Student Adviser Student Support Password Edit Profile LogOut Update completed at 7 12 2012 2 09 26 AM Personal Development Planning Questionnaire Dear Student This document describes a programme designed to enable you to study and think about your future career in a more reflective organized and controlled way ontinuing with this programme for a sufficiently long time will increase your chances of success in achieving your academic and career goals A diagram for PDP This action diagram briefly outlines the main steps involved in developing your personal plan Your work begins with setting goals for yourself producing a plan of action for achieving those goals and then trying to implement it Using indicators such as your examination r
34. you should enter your User ID and Password Figure 2 If you are a new student the User ID and Password will be your student ID and if you are an old student use the password that you have previously registered in the system Then you should press enter PES PA S https sis arabou edu kw baheng P aBex Mio teint Onine again gt A D 13 mh y Pager Safety y Tools N WY ojos Y UI Glow angidoll njoll colall Online Student Services Arab Open University Login User ID Password Branch Bahrain Figure 2 Login Page Bahrain Branch A Online Student Services Users Manual Arab Open University If the User ID and Password entered by you for accessing were similar the following page will appear for you to change your password in order to protect your privacy Figure 3 Sox sis arabou edu kw baheng forms changePwdH aspx ai Y E y Pager Safetyy Tools y NI N B Please change your password to save your privacy Password pb New password Confirm password ________ Arab Open University 2011 All rights reserved Figure 3 Change Password Screen Bahrain Branch 5 Online Student Services Users Manual Arab Open University 2 Main Page The main page of the website is your gate to its functionalities Figure 4 The page sections can be divided as follow 1 The banner which contains the branch studen
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