ITIC USER MANUAL
Contents
1. INTERNET TICKET PROCESSING oO a TEXT ONLY VERSION IMIG USER MANUAL When safety is on the line Your comprehensive guide for using ITIC to process Locate Requests on line Know what s below Call 8ff before you dig ZW T UPDATED JULY 25th 2013 INTRODUCTION X Z INTERNET TICKET PROCESSING WELCOME USER Welcome to ITIC You will find a comprehensive step by step guide for processing your locate requests online in the following pages We have included a detailed description of the innovative tools and features that have been added to this newly revised version of ITIC We have designed this manual to provide the knowledge required for the efficient submission of accurate ITIC locate requests We ve packed a lot of information into these pages and have arranged it in a streamlined user friendly format It is loaded with visual examples and helpful hints We think it is best to read it from beginning to end before you start but the design also facilitates quick references to specific subject matter So what are you waiting for Let s get started And remember our skilled operators are here to help Assistance is available through the telephone e mail and our newest feature ITIC Live Help Chat That s right you can get live help while you are processing your locate requests See page O03 for details An important word from the editor This document contains many color drawings actual scre2. PROFILES Continued The title of the profile will appear in the drop down menu once you have submitted it The new profile can now be used when preparing a locate request The fields on the locate request form will auto fill with the information you entered for that specific profile when you choose it from the drop down list Main Menu Help Chat Live ro IC Create Job Profile Edit Job Profile OT Kansas One Call acne giles NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests Hours Mon Fri 8a 5p Onsite Contact Information Alt Contact STEVE SMITH Phone No 555 555 5566 Excavation Information Type of Work INSTALLATION OF FENCE Work Being Done For JIMMY HOMEOWNER Duration 1 DAY Edit amp Delete To edit or delete an existing profile select EDIT JOB PROFILE from the Profiles drop down Create Job Profile Edit Job Profile A d Call INSTALL FENCE Edit Add or change any information as needed Hemember All fields are optional Onsite Contact Information Alt Contact Excavation Information Submit m Cl i C k S U B M IT tO save Trenchless Excavation Explosives changes additions Click DELETE to delete the selected profile SUBMIT A Location Information County City Place Choose the county in which all of the work will Enter the name of the city or place
3. K DELETED Please use the buttons at the bottom of the form INTERNET TICKET PROCESSING Alternate Contact Information Alternate Contact and Alternate Phone Enter the name and cell phone number of another person involved with the excavation If there is an on site contact enter their name here Use a specific person s name dispatch operator anyone or unknown are not acceptable entries The utilities will contact this person if additional information about the site is needed If there is no alternate contact enter Same in the Alt Contact field NOTE See PROFILES section page 09 to auto fill your routinely used information Onsite Contact Information Alt Contact STEVE SMITH Phone No 555 555 5566 Excavation Information Type of Work Enter the specific type of work to be performed Field locators need to know the specific reason for excavation rather than the work method Do_not use the words Emergency or Dig Examples Installing Sign Installing secondary Electric Repair Gas Service gt Step2 4 Excavation Information Type of Work Work Being Done For Duration Excavation Information Type of Work install INSTALLATION OF CATV DROPS Work Being Done For INSTALLATION OF DECK INSTALLATION OF FENCE INSTALLATION OF NEW GAS SERVICE INSTALLATION OF UNDERGROUND ELECTRIC SERVICE INSTALLATION OF UNDERGROUND SPRINKLER SYSTEM INSTALLING GAS MAIN INSTALLING SANITARY
4. ADI r j al J N Emporg9 7 V Great Bend McPherson ja j Lamar Hutchinsbn A y Newion Pa f sp UE E Darada Pratt fade 9 Auguete Derby Pittsburg Wie Epir Independence Parsons ia Winheld re Coffeyville 2 Jopin Mone b he pho A Bartlesville F ED a Fonca City W ata 100 km Map data 2012 Google INEGI eet Grins H l J Enid Su Oe 50 mi Terms of Use T Repoti a map amor District Code This will show you a list of tickets that fall within the area mapped Clear Polygon Clears your currently drawn polygon Map Help Popup Will helpful notes display a list of Know what s below Call 811 before you dig ABBREVIATION LIST The following is a list of suggested abbreviations Please spell out the complete word when time and space are available Also known as AKA Information INFO Approximately APPX or APPROX Intersection INTER Between BTWN Mile MI Building BLDG Pedestal PED Cable Television CATV Property PROP Construction CONSTR Railroad RR Click on the Chat Live icon at the Electric ELEC Right of Way R W top of any page to Excavate Excavator EXCAV Subdivision SUBDIV while you are processing Foot FT Telephone TEL your locate requests gt L Highway HWY Underground UG N Inches IN Avenue AVE Boulevard BLVD Business BUS Expressway EXPY Circle CIR Court CT Drive DR Traffic way T
5. SUBMIT INTERNET TICKET PROCESSING i Submitting Your Locate Request Once you are satisfied with the information on the locate request and you have selected a start date time click Next Step At this point you will be presented with either the ITIC Text Map or a Submission Confirmation screen depending on whether the site location was found during an automatic search If the ITIC text map is unable to find the exact match for the address street and city the ticket will automatically be sent to the call Your ticket has been sent to the call center for review center to be mapped m b rb d You will receive a copy of your completed ticket or an email asking you y an operator Dase to provide additional information within 2 hours M F 8am 10pm on the information Please verify all information on the completed ticket is accurate l including the map link to ensure your entire area of excavation has provided on the ticket been covered If you find a mistake please use Update Ticket to make corrections Do NOT hit the Back button Make sure all utilities have responded before beginning excavation Remember if you click cancel you will lose all information View Ticket Finished previously entered for the locate request you are currently working on ITIC Text Map If the system finds the site location the following box Right will appear over the mapping application Read the direction
6. extent of the work area County WYANDOTTE City Place KANSAS CITY House Closest Cross Street Street Name MINNESOTA AVE N 82ND ST MARK 100FT RADIUS OF ABOVE INTERSECTION Location of Work Coord Type Zone Lat North Lon East Township E Work Taking Place or Starting Cair Provida THSC Away from an Intersection If work does not begin at the intersection and is not taking place at an address provide driving directions to the worksite from an intersection of two named roads This method may also be used if work is taking place at an address but you do not have the address information For example From Elm Ave go W on Main St approx 800ft to vacant lot on N side of rd Mark entire vacant lot From Jones Rd go N on Oak Ave 450ft At that point mark entire rd right of way of Oak Ave going further N 2oUft From Main St go N on Elm Ave approx 500ft to unnamed rd then go W on unnamed rd approx 250ft to white flag on N side of unnamed rd Mark 10ft radius of white flag Note Regardless of which of the method you use to describe your work area be sure to enter the name of the rd that work is actually taking place on in the Street Name field If work is taking place on an unnamed rd list unnamed rd in the street name field and enter the nearest road to intersect the dig street unnamed rd in the intersecting street field In the last example you would enter unnamed rd in the Street Na
7. Verify all information on the ticket S Update Ticket Click Next Step to advance to the Utility Notification Screen pg 22 Once the ticket is completely processed you should receive an email copy of the ticket at the address listed on the request Double check the caller name and make Sure it is yours It s important to be able to contact you directly if someone has questions about your locate If we need to contact you about the ticket we need to be able to ask for the right person NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC specialist while you are processing your locate requests L Hours od Mon Fri 8a 5p To search for an existing ticket without a ticket number simply click on the Ticket Search button found on the Main Menu pg O5 If you wish to search for your tickets enter your name or Caller ID number or both Entering fewer search fields will return more results Enter the county that is on the ticket and set the Start Date End Date to the time frame in which you processed the ticket Then Click Search ITIC will display a list of tickets meeting the criteria you entered Click on the ticket number to open the ticket for viewing or printing You can broaden your search to ALL tickets by not choosing a county or you can narrow your search by entering a street or house number For Instance enter 101 in the addr
8. box Fax number for the excavator if available Utilities may respond using this fax number listing the field definition 7 requirement T RUM a oe Activate pop ups by clicking on the field titles The ITIC system will not allow you to enter special characters such as O SUBMIT A LOCATE REQUEST X Z INTERNET TICKET PROCESSING User Name Enter YOUR first and last name as the ITIC user entering the information ITIC USER INFORMATION Phone Number and Ext These fields will auto fill with the information associated with your login Click the Main Menu icon at the top of the page then click the Edit Account button to update your main phone number Main Menu Main Menu Help Chat Live D GIT IC Kansas One Call ITIC USER INFORMATION Phone No 316 555 5555 Ext Contact JOHN DOE EXCAVATOR INFORMATION Company JOE S BACKHOE SERVICE Address 111 Street 1ST ST City MULVANE State KS gt Z ip 67781 Email Address jdoe joesbackhoe com Fax Number 316 555 5544 EXCAVATOR INFORMATION This section will auto fill with your company information To update your company information click the Main Menu icon at the top of the page then click the Edit Account button to make changes IMPORTANT Do not use the BACK or FORWARD buttons of your web browser Se FY Internet Explorer Firefox Safari etc Any information already entered will be
9. since they are not part of one continuous dig Continuous Dig Many major projects such as utility main line construction or pole line installation can be completed on one ticket In order to file a large work area on a single ticket the job worksite must match the following criteria All work is taking place in one county e All excavation work can be completed within the normal 15 calendar day window All work is a continuous excavation All work is on a single road e No work extends beyond 1 mile in length Exceptions are as follows e f the type of work involves road signs it is considered a continuous dig in this context so you may do multiple sign installations replacements on a single ticket as long as it meets the other criteria single road 1 mile maximum etc e f the type of work involves pole work it is also considered a continuous dig in this context so you may do multiple pole installations replacements on a single ticket as long as it meets the other criteria see above Additionally the maximum length for a ticket of this type is 1 1 8 mile instead of 1 mile as with other types of work e If the type of work involves a Main utility line water main gas main etc you may file a single ticket even if the work turns down another road Bemember the other conditions still apply IMPORTANT There is no such thing as a Blanket Ticket If you are a subcontractor and you are exca
10. where the work take place Complete a separate ticket if the is taking place If work is taking place outside of city work extends into another county limits enter the name of the nearest city to where the work is taking place gt Steps g Location Information House House Address Be sure to choose the city physically Enter the number of the address where the work will closest to the worksite This will not necessarily take place Lot building PO box or rural route numbers be the same city as the mailing address are not addresses and should not be used If there is no physical address leave this field blank NOTE If the work area involves multiple addresses leave this field blank and reference the addresses in the Location of Work field gt Steps 4 Location Information County WYANDOTTE City Place KANSAS CITY House Street Name MINNESOTA AVE Closest Cross Street N 82ND ST MARK ENTIRE ROAD RIGHT OF WAY OF MINNESOTA AVE FOR WIDTH OF ADDRESSES 8101 8103 AND 8105 MINNESOTA AVE Location of Work Click on the Chat Live icon at the top of any page to while you are processing your locate requests 2 SUBMIT A Location Information Continued Multiple Worksites If you are working on multiple worksites you must file a separate ticket for each work site In other words If you are installing 15 different sewer laterals at 15 different addresses you must file 15 Separate tickets
11. FWY Highway HWY Interstate I I 70 Lane LN Terrace TER Parkway PKWY Place PL Hoad RD otreet ST Know what s below Call 811 before you dig and MEASUREMENTS 1 10 OF A MILE 2 10 OFA MILE 3 10 OF A MILE 4 10 OFAMILE 5 10 OF A MILE 6 10 OFA MILE 7 10 OF A MILE 8 10 OFA MILE Click on the Chat 9 10 OF A MILE Live icon at the top of any page to 1 16 OFAMILE 110 YARDS 330 FEET while you 1 8 OFAMILE 220 YARDS 660 FEET are processing 1 4 OFA MILE 0 25 MILE 1320 FEET your locate 1 3 OFAMILE 0 33 MILE 1760 FEET requests ae 3 8 OFAMILE 660 YARDS 1980 FEET X 1 2 OFA MILE 0 5 MILE 2640 FEET 2 3 OFAMILE 0 66 MILE 3520 FEET 3 4 OFAMILE 0 75 MILE 3960 FEET 1 MILE 1760 YARDS 5280 FEET
12. Location of Work field Street Name ch N CHEROKEE ST S CHEROKEE ST Location of Work CHESTER AVE CHESTER CT CHEYENNE AVE SUBMIT A LOCATE REQUEST ADDRESS LOCATION DESCRIPTION TIPS Unnamed Street Enter the appropriate description in the Street Name field if the street does not have a proper name i e unnamed county road hwy 71 west bound exit ramp alley RR tracks Give driving directions to the site when doing so Format the driving directions by referring to an intersection of 2 named roads in the Location of Work field For Instance In the Location of Work enter From Elm Ave go N on Main St approx 400ft to unnamed road go w on unnamed rd approx 350ft to vacant lot on n side of rd Multiple Names for Street If the street has more than one name enter only one of the names in the appropriate street field List any additional names also known as or AKA in the Location of Work field For Instance In the Location of Work enter Main St Us Hwy 14 This information should be entered as Main St aka Us Hwy 14 NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests L Hours od Mon Fri 8a 5p Caller Provided TRSQ X INTERNET TICKET PROCESSING Location Information County House Street Name Location of Work Co
13. NE SE or SW Example FROM MAIN ST GO N ON 1ST ST 10O00FT THEN LOCATE 20FT OUT ON W SIDE OF 1ST ST GOING N TO MONROE ST Work Taking Place at an Address Enter the address number in the address field and the street associated with it in the street name field For example Mark entire front half of lot Mark 1 Oft radius of house Mark from front corners of house to rear lot line for width of lot gt Steps 4 Location Information County WYANDOTTE City Place KANSAS CITY House 8101 Be sure to clearly describe the entire Closest Cross Street Street Name MINNESOTA AVE N 82ND ST extent of the work area MARK ENTIRE LOT Location of Work Lat North Lon East Township Range S Q Caller Provided TRSQ Please do not use or for feet amp inches as some printers can t print these characters It s best to use feet ft foot and inches or in SUBMIT I Location Information Continued E E Work Taking Place or Starting At an Intersection If work begins at the intersection no driving directions are required Simply describe how far and in what direction s the work will take place For example Mark 100ft radius of above intersection Mark a square area 2oft N and W from NW corner of above intersection Mark entire W rd right of way of Elm Ave going N from Main St for 250ft Be sure to clearly describe the entire l l gt Steps 4 Location Information
14. SEWER AND WATER LATERALS INSTALLING SANITARY SEWER LATERAL INSTALLING SENTRICON INSTALLING U G TELEPHONE SERVICE INSTALLING WATER MAIN AMT Trenchless Excavation Duration Trenchless Excavation l Type keywords install water main etc to generate a list of options Make a selection from the whenever possible SUBMIT A Excavation Information Continued Work Being Done For Enter the name of the person company or organization the work is being done for Duration Enter the amount of time anticipated to complete the excavation l e 1 day 1 week 10 days etc Step 2 Excavation Information Type of Work Work Being Done For Duration Trenchless Excavation T Explosives END lt GO BACK CANCEL NEXT STEP gt Trenchless Excavation Explosives Trenchless Excavation is sub surface horizontal If you are using explosives during excavation activity conducted parallel to the excavation select Y for yes otherwise surface of the earth As its name implies it does select N for no not use trenching or vertical digging as the primary means of excavation It includes but is not limited to directional drilling horizontal boring tunneling auguring pushing ramming or geo probing below ground that Is not readily visible from the surface select Y for yes N for no Do not use the BACK or FORWARD buttons of your web browser DA FY Internet Explorer F
15. TIC accounts for my company SEND LOGGING IN TO ITIC X Z INTERNET TICKET PROCESSING READY ONE EGALI First navigate to the Kansas One Call home page www kansasonecall com Then identify yourself by clicking on Excavator or Utility whichever is appropriate Welcome to Kansas One Call To continue please identify yourself as one of the following Kansas One Call is the underground utility notification center for the state of Kansas Through this facility you can notify operators On the next page click File a Locate Request Now of underground facilities of proposed excavations to request that the underground facilities be marked Enter your email address and password then click Login If you have forgotten your password click Forget your Password and we will 1 1 NA h v fi DN i i yu ih 1 Ft di gua M nea it P hi jJ A jA y y M id A y 1 na qu UA AI ON UU AEE TR RENATO V email it to you J 47 i Excavators ITIC Program Kansas One Call Kansas One Call is pleased to offer ITIC Now in addition to calling 811 Excavators can also file utilit locate requests online by using this easy to use software application Planning an excavation Get started today and File a Locate Request Now HELPFUL MAP TIPS LOGIN Use the binocular or Google buttons found at the top right hand s
16. al characters such as Bow c gp os SUBMIT START DATE INFORMATION Ticket Type This field will default to STANDARD Only 2 business day notice tickets can be processed via ITIC Step 4 Start Date Information Ticket Type STANDARD Y lt September 2012 October 2012 gt Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Work To Begin Date September 12 2012 at E218 CSAS 12 13 14 15 16 17 18 19 20 21 22 NTS CNE CELLED CURB Work to Begin Date These fields will default to the minimum start date and time required by state law on Standard tickets The two working day notice period does not include the day the request is made so the start time will be 12 15am on the third business day This date and time may be modified but will not allow a start date time that is earlier than the two working day notice or later than a 15 calender day notice Once you are satisfied that the polygon encompasses the entire excavation area and you have selected a start date time click Next Step SUSPENDING A TICKET Suspend At this point you may also elect to suspend the ticket Clicking AS gt Suspend will place the ticket in the suspend file where it will SUSPEND remain until the end of the current business day M Tickets sent to review after 9pm CT Monday Friday and all tickets received on weekends and X holidays will be processed as though it was received on the following business day
17. enshots and color coded information For best results we recommend that this document be printed in COLOR N Celebrating 30 years of service N ONE CALL CONCEPTS 2 N When safety is on the line WZ Kansas S811 Know what s nelo N Call 8ff before you dig CONTENTS INTRODUCTION TABLE OF CONTENTS LIVE CHAT READY GET SET GO ITIC USER INFORMATION EXCAVATOR INFORMATION STEP 1 Alternate Contact Information STEP 2 Excavation Information PROFILES STEP 3 Location Information STEP 4 START DATE INFORMATION SUSPENDING A TICKET SUBMITTING YOUR LOCATE REGUEST UTILITY NOTIFICATION LIST SUBMITTING LOCATE REQUEST INCOMPLETE TASK UPDATE TICKET TICKET SEARCH REPORTS SUGGESTED ABBREVIATION LIST DISTANCES AND MEASUREMENTS Celebrating 30 years of service ONE CALL CONCEPTS When safety is on the line LIVE CHAT X INTERNET TICKET PROCESSING T INTRODUCING ITIC LIVE HELP Keep getting an Incomplete Ticket notice Need help setting up multiple accounts Having difficulties describing your work area ITIC Live Help is here for you ITIC Live Help is an interactive chat program created to assist ITIC users in real time ITIC Live Help has many benefits Here are a few Speed amp Accessibility Access ITIC Live Help from the same ITIC page used to file the locate request so you get help the moment you most need it Our ITIC experts will assist you immediately while you con
18. ess field or Main in the Street field Pan Map Allows you to grab the map with the curser and move tt Draw Polygon Allows you to map out an area which can then be evaluated using the Search button Ticket Number Header Update Counter Contact Name Caller ID Company Fax Email Type Of Work Work Dane For Trenchless Excavatian County House Number Please do not run a single search for more than 3 months at a tima Will accept partial entry Return to Menu Start Date C 9 End Date zi rH Contact Phone TTT Duration CT Explosives CTA Any County City IA Township ATCHISON Menge BARBER Section TRSO Provided CT Street Intersecting Street Location Remarks Search Map ire Pan Map 3 Oraw Polygon amp Clear Polygon amp Map Help Popup T u 1 cm z b Omaha Atlan Hybrid Map 1e Y PP a an i North Pales Grand d Selis iue Red Oak Creston zi a Island f Pd 5 a Lincoln iro in Lexngionz Keamey 7 W E oaket Y d c iy E F Hastings r Maryville T Beatrice f 1 v TR 7 Es li St Joseph Aichisonc WU j SF T me Leavenworth X R3 71 720 y d x z Manhattan Khaaa ity o eux ii l f Junetion Topeka a rl M as l Abilene City Ovi d Hays fa 1 NB Overian E Salina F m Pak a Kansas
19. id notes from the Location Description field Re map the area of excavation after completing the requested changes Please take extra care with this step if your ticket was returned due to a mapping problem Click Next Step once you are satisfied mapping is correct The Utility Notification List will appear pg 22 Click Next Step again to submit your ticket for review NOTE The Incomplete Task process will be repeated until the ticket is submitted free of identifiable errors sample Incomplete Task Correction Description CORRECTION REQUIRED VOIDED DO NOT SHOW THIS AREA IN COLE COUNTY PLEASE VERIFY COUNTY Remove all call center void notes from Location Description field gt steps 4 Location Information County GAkE JEFFERSON CITY City City Limits Address 211 Dig Street DIX ROAD Nearest Another Intersecting W MAIN ST Intersecting Street Street MARK ENTIRE PROPERTY Location Description Coord Type Zone Lat Morth Lon East Other OTHER AVAILABLE TICKET FEATURES INTERNET TICKET PROCESSING UPDATE TICKET Use Update Ticket to renew markings on an existing ticket Click the Update Ticket button at the Help ChatLive 2 Logout ITIC Main Menu screen pg O5 TIC Kansas One Call Enter the ticket number to update in the Ticket Number field Use the Buttons Below to Navigate Through The ITIC Application mn Pon
20. ide of the map to help find your site location Email ro Questions Chat Live Now Password Forget your Password By logging in agree to the Terms and Conditions NA FYI By logging in you agree to the Terms and Conditions You can read z e 4 ve full text by clicking the Terms and Conditions link GET SET GO SUBMIT A LOCATE REQUEST Z INTERNET TICKET PROCESSING The ITIC Main Menu appears upon login Help ChatLive Logout In this section you will learn uic Kansas One Call to prepare STANDARD locate requests Use the Buttons Below to Navigate Through The ITIC Application Edit Account Submit a Locate Request Update Ticket Incomplete Task Click Submit a Locate Request D 0 meetsenh AA E re mc manual z Submit a Locate Request NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests qu Hours ad Mon Fri 8a 5p Main Menu fi Help ChatLive Qr IC Kansas One Call ITIC USER INFORMATION 316 555 5555 Phone No Contact JOHN DOE EXCAVATOR INFORMATION Company JOE S BACKHOE SERVICE 111 Address Street MULVANE City State KS Zip 67781 Email Address jdoe joesbackhoe com Fax Number 316 555 5544 Untitled Help on Contact Fax Phone Each field has a pop up help
21. irefox Safari etc Please use the buttons at the bottom of the form PROFILES Profiles are used to auto fill specific fields with your routinely used information Utilizing the Profiles feature will enable ITIC to remember your information saving you time in the Locate Request process Profiles Main Menu Help Chat Live iC Kansas One Call Profiles are located at the top of the second page of the locate request form gt Onsite Contact Information Alt Contact Phone No b Ctan Create Job Profile E Click the profile drop down and select CREATE JOB PROFILE to create a profile E Help Chat Live D Create Job Profile n e C Al Edit Job Profile Create a name or title for the profile The title will appear in the profile drop down menu for selection Work Profile Information Profile Name Onsite Contact Information Alt Contact Phone Ma You can create profiles for a specific foreman contact or type of work which may always include the same d u rati on ma rki n g Trenchless Excavation A Explosives fl instructions etc Excavation Information Duration Location Information You can also create profiles for Giang f d specific counties or cities that you work in City Place Location of Wark ALL FIELDS ARE OPTIONAL E CIDB CHIE Click SUBMIT when complete INTERNET TICKET PROCESSING
22. me field and Elm Ave in the Closest Cross Street field SUBMIT A LOCATE REQUEST i STEP 3 Location Information Continued Use ONLY the following approved abbreviations when formatting the location of work or driving directions Tickets formatting with abbreviations other than those shown will be DA FYI returned to the user for correction P Feet FT Inches IN Miles MI Yards YDS 4 East E North N south S West W a Northeast NE Northwest NVV southeast SE southwest SW Coord Type Lat North Lon East Zone These fields are used to enter Lat Lon coordinates and require a specific format to obtain accurate results This information is not required All necessary information is required if Lat Lon coordinates are entered Lat North Lon East select the correct coordinate type from the drop down menu If you do not know which format your coordinates are In enter the coordinates back in the Location Description field NAD27 DEC LAT LON DECIMAL NAD27 DM GPS DD MM MMMMM NAD27 DMS LAT LON DMS NAD27 SPCS STATE PLANE FEET NAD27 UTM METERS NAD83 DEC LAT LON DECIMAL NAD83 DM GPS DD MM MMMMM NAD83 DMS LAT LON DMS NAD83 SPCS STATE PLANE FEET NAD83 UTM METERS Se Enter the Lat Lon coordinates in the Lat North and Lon East fields for each format type as follows C Decimal DD DDDDD Lat North 40 56000 Lon East 92 09722 Degrees minute
23. n The list of utilities notified is based on the location where the excavation polygon is drawn If there are any utilities in the area that are not listed on the ticket you MUST notify them directly Submit cancel or suspend the ticket by choosing one of the options a the bottom of the page If you choose Cancel the ticket will NOT be submitted and you will be returned to the ITIC main menu Clicking Go Back will return you to the location information and map page of the request Clicking Suspend will place the ticket in the suspend file where it will remain until the end of the current business day UTILITY NOTIFICATION SCREEN Tier 1 Members to be Notified by KOC District Company Phone Number BPUO1 KC BPU ELECTRIC DEPT 913 573 9575 BPUO2 KC BPU WATER DEPT 913 334 5701 ATMOLAO02 ATMOS ENERGY 913 254 6348 ATT301 ATT DISTRIBUTION 866 861 7678 of Districts 4 If you are ready to submit your ITIC locate request click the Next Step button on the bottom of the screen ATTENTION o A E N E EAN EE EA I EE E NEEE N EREE E E EE EENE EEREN The call center will send you a confirmation copy of your completed locate request Please note that it is your responsibility to verify that ALL information is accurate upon the receipt of a completed request There is a link located on confirmation email Click this link and view the map one more time to ensure the entire excavation area is included within the pol
24. ord Type Lat Morth Township Abbreviations When entering the information in the street fields you can abbreviate the street modifiers and directional information For example enter N Main St instead of North Main Street Range The following is a list of suggested abbreviations for street name modifiers Avenue AVE Circle CIR Drive DR Highway HWY Lane LN Parkway PKWY Road MM RD Boulevard BLVD Court CT Traffic way TFWY Interstate I 70 Terrace TER Place PL Street ST Location Information Continued Location of Work Enter marking instructions and any driving directions in this field Below are Location Information a few things to remember when formatting your instructions EN BEEN All locate requests require House MARKING INSTRUCTIONS in the Location of Work field Street Name Marking instructions should be as Location of Work complete and accurate as possible so the utilities know where any excavation will be taking place Marking instructions must Lat North describe the entire area where the excavation will take place NOT what utilities need to be marked Coord Type IMPORTANT Please provide driving directions from a known intersection any time the dig site does not have a numerical address or is not located at an intersection Driving directions must include approximate distance and specific direction N S E W NW
25. s and decimal minutes DD MM MMMM Lat North 38 34 885833 Lon East 92 e State Plane Coordinate Feet SPCS 12 474000 Lat North 1721245 57 Lon East 441728 68 Degrees minutes and seconds DD MM SS SS e State Plane Coordinate Meters SPCS Lat North 40 3336 Lon East 92 42 35 Lat North 524647 84 Lon East 482239 34 e UTM should be entered as follows Zone Lat North 4469955 24 Lon East 524574 44 SUBMIT Location Information Continued Township Range and Section TRSQ These fields are used to enter Township Range and Section Quarter Information TRSG You will need to enter the information in the correct format for accurate results This information is not required Do not enter zero before any Township Range or Section Quarter number If on any locate the excavation site travels into a different township or range please put the first set of TRSQ information in the TRSQ fields then put the second set of TRSQ information in the Location of work field Be sure to clearly separate any additional information from the marking instructions For example T 279 R 2E S Q 3 NE NVV T 265 R 1W S Q 2 NE NW 1 1 SE SVV 1 739 R 38W S Q 1 T 345 R 20E S Q 4 5 6 Township Caller Provided TRSQ Caller Provided TRSG Enter Y if you provided Township Range and Section Quarter on this locate Enter N if you did not provide this information The ITIC system will not allow you to enter speci
26. s entirely before continuing Once the box is closed it can be viewed again by clicking Display Help in the top right corner of the map View Locate Polygon Help x PLEASE READ THIS MESSAGE IN ITS ENTIRETY The mapping application has found an exact match for the location you entered as the excavation address Centered in the mapping window is a red bordered red shaded excavation polygon that may completely enclose the excavation site Please carefully examine the map If the excavation polygon does not completely enclose the dig site use the Change Shape and or Change Size buttons at the bottom of the map to attempt to find an excavation polygon that DOES completely enclose the excavation site If you are able to comfortably select an excavation polygon that 100 encompasses your dig site press the Submit Ticket 2 button and your ticket will be immediately released to the Kansas One Call members that have indicated they have facilities at near the excavation site a list will be provided after pressing the Submit Ticket button If you are unable to select an excavation polygon that completely encloses the dig site press the Review Ticket d button and your ticket will be queued for review mapping and completion by a Kansas One Call employee at which time you may be contacted if further information is needed If the call center employee is able to complete the process you will receive a copy of your request via email shor
27. tinue working on your locate request Many users prefer ITIC Live Help to waiting for a return call or emall Reduced Repetition ITIC Live Help is in a simple text format which can easily be shared between several ITIC experts here s no need to explain a problem to several representatives if more than one ITIC expert assists you they can quickly familiarize themself with your situation by reviewing the conversation Easy Documentation With ITIC Live Help you can easily copy paste and save the session for later reference ITIC Live Help can even email a transcript of the conversation to you Education amp Training The more you correspond with our ITIC experts the better you will become at filing locate requests online As your ITIC skills grow so will the number of your tickets that are released directly from review WIZ ITIC Live Help is available Monday through Friday from 8am Spm Kan A 1 If Live Help is not available you may leave a message ansas 8 and an ITIC expert will respond as soon as possible Know what s Below v Call 811 before you dig Celebrating 30 years of service 3 ONE CALL CONCEPTS When safety is on the line d y ITIC LIVE HELP Live Help Powered By Crafty Synta ONE CALL CONCEPTS ONE CALL CONCEPTS p Welcome to ITIC Live Help Please Enter your name below in order to begin Name John Doe Question Can you tell me how to set up multiple I
28. tly If for any reason you do not receive an email copy of your ticket by 8am the next business day send an email to ksitic occinc com immediately If you would like to change information on the ticket before continuing press the WY ANDOTTE County KS map Sante Hybrid occ Previous Page button SUBMIT A LOCATE REQUEST X INTERNET TICKET PROCESSING Hemember it is very important that the entire excavation area be included within the red box City Place KANSAS CITY 2 e Street Address 8101 MINNESOTA AVE Submit Previous i Submitting Your Locate Request Continued Ticket Pa Intersection N 82ND ST E TET PS Marking Instructions eme v Review Display Ticket Help jp Ip LEN LL EL wes D Setene Hyra occ EORR e Call Concepts Inc Terms of Use STATE AVE Click the Review Ticket button if the box cannot be altered to contain the entire dig site If the red box is in the correct location and you are able to cover the entire dig area click the Submit Ticket button and you will be presented with the Utility Notification screen Next Page Review Dis Ticket Help UTILITY NOTIFICATION LIST SUBMITTING YOUR LOCATE REQUEST SUBMIT A LOCATE REQUEST Z INTERNET TICKET PROCESSING After clicking Next Step you will be presented with the Utility Notification scree
29. vating protect yourself and your company by filing a locate request A general contractor s ticket does not apply to anyone except the general contractor Similarly a property owner s ticket does not protect a Click on the Chat professional excavator from liability Live icon at the top of any page to while you are processing your locate requests 2 SUBMIT A LOCATE REQUEST a STEP 3 Location Information Continued X Z INTERNET TICKET PROCESSING Street Name Closest Cross Street Enter the street name associated with the Enter the name of the intersecting street closest to where address If there is no address enter the the work will take place The closest intersecting street may name of the street in which the digging will not necessarily be a major intersection This information is take place on or along required if there is no address listed for the worksite Location Information House Closest Cross Street Street Name Location of Work Lat North Lon East Township Range S Q ADDRESS TIP Use keyword searches start typing in the Street name ex ch to generate a list of street name options Select from the drop down lists whenever possible but only if correct This works for both street fields REMEMBER Do not list multiple street names in a single street field 7 If you would like v4 to list nearby K major intersections reference them in the
30. ygon drawn REMEMBER Tickets submitted to review after 9pm will be reviewed the next business day If you find any errors call 800 344 7233 to correct the ticket If a ticket you have submitted for review lacks required information or contains errors we will send you an email The email will contain additional instructions on how to correct your ticket It includes an incomplete task identifier to help you find your unfinished ticket See the Incomplete Task Section pg 23 If you do not receive a copy of the completed locate request it is your responsibility to re submit the request No excavation should take place until you receive a copy of the completed locate request and ALL utilities have responded A LOCATE REQUEST 23 An Incomplete Task is used to resubmit incomplete INCOMPLETE TASK returned tickets online without retyping the infor eres iamen mation The call center provides an explanation of the issue involved and assigns an Incomplete Task ID Number when returning a ticket This function is used to correct an ITIC that was returned Continue Cancel Click the Incomplete Task button at the ITIC main menu screen pg O5 and enter the Incomplete Task Identifier Number Click Continue to open the ticket Review the comments from the center before making any changes to the ticket Verify all of the information on the ticket Do NOT change information that does not need to be changed Remove all vo
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