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RFP for Video Confrencing - Allahabad UP Gramin Bank

1. Gatekeeper scheduling and network management device hardware software supporting 100 concurrent calls and 500 registrations Note If software necessary Hardware and OS for installing the software to be supplied 2 nos E1 PRI interface cards device to connect to ISDN networks HD Video Conferencing End Point supporting 1080p video with 1080p HD camera 2 microphones and remote Supports H 239 dual video dual monitor 40 1080p HD LCD 5 Professional Display Monitor 40 1080p HD LCD 6 Professional Display Monitor 14 Page 55 of 77 B BUY BACK OF EXISTING VIDEO CONFERENCING SYSTEM Multi point software upgrade to support 1 3 sites in an HD CP multi point call ISDN NT1 Box TOTAL for D XXXX Page 56 of 77 E IMPLEMENTATION CHARGES SI Item Details Total Charges Tax Tax Value Total Charges No Excl Tax Inclusive of all Taxes 3 5 1 2 3 4 5 6 Charges if any for desisning the Video Conference Solution with interoperability with the existing Video Conferencing System and carrying out all the implementation activities specified in the Scope of Work as per RFP Including Installation and Commissioning of MCU at HO and End points at HO and all other locations TOTAL for E XXXX XXXX XXXX F SUPPORT CHARGES Sl Item support at Head Office Banda No Details Support Charges Tax
2. 1920 x 1200 SVGA 800 X 600 VGA 640 x 480 Audio Standards The unit should support following ITU standard G 711 G 722 G 722 1 G 728 MPEG4 AAC LD or Siren 14 10 Audio Features Should support Audio Error concealment Should have Automatic gain Control AGC feature Must have automatic noise reduction feature and echo canceller Active Lip Synchronization 11 Audio Inputs The unit should have minimum audio inputs as follows 2 microphones cascaded or separate inputs 1x SPDIF RCA 14 Microphone Audio Outputs Video Frame Rates 2 no s of Omni directional microphone with 360 degree pick up and one microphone cable of min 15 feet and another cable of min 30 feet length The unit should have minimum audio outputs as follows 2 x HDMI RCA phono for main audio 1 x SPDIF RCA phono Line level for any other auxiliary purpose The system must support the following frame rates Minimum of 25 Frames per second 256 kbps and above The codec should send and receive HD Resolution of minimum 720p at a frame rate of 25 30 FPS Dual Stream The system must support Dual Stream i e must be capable of carrying video and presentations simultaneously The Dual Stream must be available for both H 320 and H 323 ISDN amp IP The system should support the ITU protocol H 239 Presentation RFP 5 2015 16 Property amp IT Department HO Pa
3. G Optional Items inclusive of taxes If applicable The Bidder should indicate the individual taxes and its applicable rate along with the estimated tax amounts to be paid by the Bank If any of the deliverable product mainly Hardware software Service Support etc has both VAT and Service Tax the bidder has to indicate the Goods component with percentage of VAT and Service Component with service Tax involved The Goods Component Service Component should be limited to 100 of the Cost Price For example if Goods Component is 60 then the Service Component cannot be more than 40 Signature of the Authorised Signatory with date amp seal Page 53 of 77 A HIGH DEFINITION VIDEO CONFERENCE EQUIPMENTS SI No Item Description Make and Model Cost Price per unit with 3 year Comprehensi ve onsite warranty Exclusive of Taxes for Hardware and Software Tax e Tax Value Cost per unit with 3 year Comprehensi ve onsite warranty for Hardware and Software including OS inclusive of all Taxes 4 6 Qty Total cost of Video Confere nce Systems 7 8 inclusi on of Taxes 2 7 External Multipoint control unit MCU supporting 4 HD ports 1080p in a conference 11 HD ports 720p ina conference 50 4CIF ports in a conference and 10HD e 720p amp 20 4CIF ports in a conference in one single box Gatekeeper scheduling and network management device hardware so
4. MCU Endpoint Units Hardware including OS and other components with three years warranty inclusive of taxes A B 3 b Annual Maintenance Charges for MCU Endpoint Units Hardware including OS for 2 years inclusive of taxes at present values D as per BOM c Implementation Charges for Video Conferencing Solution inclusive of taxes E as per BOM d Cost of Cabling Components inclusive of taxes G as per BOM e Optional Items inclusive of taxes If applicable Declaration of L1 based on TCO as per BOM H C D E F G Optional Items Bidders shall quote for all Optional Items as mentioned in Bill of Material as per Annexure G otherwise bid is liable for rejection Bank will announce whether the optional items will be taken for arriving L1 before opening price bids However Bank reserves the right to place order for Optional Items Basing on the TCO L1 Bidder will be determined The Present Value PV for the AMC component and Residential Engineer Support per year will be calculated as per the following formula C 1 Where C is the annual amount of each year is Bank s Base Rate which is presently at 10 75 n is number of years i e is 1 for 1st year 2 for 2nd year 5 for 5 Year 8 OFFER VALIDITY PERIOD The Offer submitted and the prices quoted therein shall be valid for 6 calendar months from the last date for submission of the offer BID The Bank shall have the right at it
5. Taxin Total Amount incl Amount of tax 2 3 4 5 2 4 Second Third Fourth Total for F Page 57 of 77 H CONSOLIDATION Sl No Details 1 Total High Definition Video Conferencing Equipment Cost C Total Amount in Total AMC Support Charges D Total Implementation Charges E N of G CABLING COMPONENTS Product Pa Total spport Charges F Total cost for Cabling Components G GRAND TOTAL H C D E F G Description Unit Price in Rupees Per Mtr Per Box Per unit Tax Value for unit cost in Unit price Inclusiv e tax Total Price in Rupees 5 9 10 SUPPLY Systimax CAT 6 UTP Cable Per Branch 10 Meters AMP Systimax AMP Systimax CAT 6 Information Outlet Single Port RJ45 CONNECTOR AMP Systimax AMP Systimax CAT 6 Patch Cord 3mtr Factory Crimped Single Port Surface Mounting Box ISI Make ISI Make Media Converter 1 casing n capping PVC Pipe Flexible Pipe ISI Make 2 casing n capping PVC Pipe Flexible Pipe Labour Charges Laying of CAT6 UTP Cable Termination Information Outlets Crimping and testing of Patchcords with RJ 45 Connectors and Boots Fixing of PVC accessories TOTAL COST FOR CABLING G Page 58 of 77 l OPTIONAL ITEMS Details Qty Unit Cost Tax Tax Value Web Camera with in bu
6. 7 5 From the date of placing the order till the delivery of the systems if any changes are brought in the duties such as excise customs etc by the Government resulting in reduction of the cost of the systems the benefit arising out of such reduction shall be passed on to the Bank 7 6 Applicable Taxes will be paid at actual to the maximum of taxes indicated in the Bill of Material If there is any delay in delivery of the hardware ordered on account of the Bidder then any increase in tax rate has to be borne by the bidder However if any decrease in the tax rates then the taxes at actual will be paid 7 7 Bank will pay only VAT for Goods Component of Hardware Software and Service Tax for Service Component of Hardware Software The Goods Component Service Component should be limited to 1009 of the Cost Price of Hardware Software 7 8 The charges should be quoted as per Bill of Material Annexure G The charges towards supply installation commissioning integration acceptance services rack shelves relevant project charges charges related to the scope of work including 3 years warranty other than AMC for hardware software etc should be included in the cost of the equipment and it should not be quoted separately otherwise the bid is liable for rejection at the discretion of the bank Cabling charges shall be paid at actual against submission of certificate duly signed by Page 18 of 77 our Banks officials All cabling re
7. FORMAT FOR TECHNICAL AND COMMERCIAL BIDS 9 5 SUBMISSION OF BIDS 10 6 OPENING OF BIDS 11 7 DETERMINATION OF L 1 PRICE 11 8 OFFER VALIDITY PERIOD 12 9 PROPOSAL OWNERSHIP 12 10 PROJECT OWNERSHIP 12 11 MODIFICATIONS AND WITHDRAWALS OF BID S 13 12 PRELIMINARY SCRUTINY 13 13 CLARIFICATION OF OFFERS 13 14 NO COMMITMENT TO ACCEPT LOWEST OR ANY OFFER 13 15 DOCUMENTATION 13 16 SUBMISSION OF TECHNICAL DETAILS 14 17 MAKE AND MODELS 14 18 ERASURES OR ALTERATIONS 14 19 COSTS amp CURRENCY 14 20 EVALUATION OF BID 14 21 RIGHT TO ALTER QUANTITIES 15 B TERMS AND CONDITIONS 1 EFFECTIVE DATE 15 2 PROJECT EXECUTION 15 3 EXECUTION OF AGREEMENT 15 4 TECHNICAL SPECIFICATIONS AND SCOPE OF WORK 16 5 DELIVERY INSTALLATION amp COMMISSIONING AND ACCEPTANCE 16 6 LIQUIDATED DAMAGES 17 7 PRICING amp PAYMENTS 18 8 PAYMENT TERMS 19 9 SECURITY DEPOSIT PERFORMANCE BANK GUARANTEE 19 Page 2 of 77 10 ORDER CONTRACT CANCELLATION 20 11 LOCAL SUPPORT 20 12 RESIDENT ENGINEER SUPPORT 21 13 SOFTWARE DRIVERS amp MANUALS 21 14 TRAINING 21 15 UPTIME 21 16 WARRANTY 23 17 ANNUAL MAINTENANCE CONTRACT 23 18 SCOPE INVOLVED DURING WARRANTY AND AMC PERIOD 24 19 SPARE PARTS 26 20 MEAN TIME BETWEEN FAILURES 26 21 GENERAL CONDITIONS 26 22 INDEMNITY 27 23 PUBLICITY 28 24 INSURANCE 28 25 GUARANTEES 28 26 CONFIDENTIALIT
8. G Bill of Material and Price Schedule Note These details should be on the letter head of Bidder and each amp every page should Note 1 be sisned by an Authorised Signatory with Name and Seal of the Company This Bill of Material must be attached in Technical Offer as well as Commercial Offer The format will be identical for both Technical and Commercial Offers except that the Technical Offer should not contain any price information Technical offers without the Bill of Materials will be liable for rejection Bidder must take care in filling price information in the Commercial Offer to ensure that there are no typographical or arithmetic errors All fields must be filled up correctly The Commercial Bid will be evaluated based on the Total Cost of Ownership TCO of the High Definition Video Conferencing Solution as per Bill of Material Annexure G H C D E F G Optional items if applicable Where High Definition Video Conferencing Equipment Cost C Cost of MCU Endpoint Units Hardware including OS and other components with three years warranty inclusive of taxes A B Annual Maintenance Charges for MCU Endpoint Units Hardware includins OS for 2 years inclusive of taxes at present values D Implementation Charges for Video Conferencing Solution inclusive of taxes E Support Charges for 5 years inclusive of taxes at present values F Cost of Cabling Components inclusive of taxes
9. above Uptime will be calculated on monthly basis The above penalty shall be applied for each location separately Page 22 of 77 15 8 In case of down time due to faults in Video Conference Systems supplied by the bidder during Warranty and AMC period the bidder shall ensure to provide equivalent standby equipment before taking the faulty equipment for repair 16 WARRANTY 16 1 The entire equipments hardware includins OS amp software deployed for this project shall be under Comprehensive Onsite Warranty coverins all parts including for the display panel updates upgrades of software maintenance or support for its proper operation performance and output as specified in the tender technical specifications for a period of 36 months from the Date of acceptance by the Bank 17 ANNUAL MAINTENANCE CONTRACT 17 1 17 2 17 3 17 4 17 5 17 6 17 7 At the time of submission of bids the Bidder has to submit his quote for AMC for Hardware includins OS for 2 years and ATS for software amp any other related software if any for 2 years after completion of 3 year warranty periods in the Commercial Bid separately for Comprehensive maintenance contract The Bank at its discretion may enter into Annual Maintenance Contract AMC ATS with the Bidder at its discretion after completion of respective warranty periods The support for maintenance of entire Video Conferencing Solution supplied should be avai
10. documentation warranty annual maintenance if contracted Supply of ordered devices at the respective places and shall do Installation amp Commissioning of Video Conference devices Acceptance Test and Warranty support amp AMC support if contracted Providing training to the Bank s officials The complete System including HD MCU HD End points Gatekeeper Gateway etc and also meeting with technical specifications as per Annexure E and must operate at or above the guaranteed levels with regard to Availability and other performance parameters The bidder shall submit details of such performance parameters for the product service offered by them The Bidder has to supply all the Video Conference Systems and other items to all the ordered locations as per the Specifications as mentioned in the Technical Specifications Annexure E The bidder should provide complete and legal documentation of all subsystems licensed operating systems licensed system software licensed utility software and other licensed software Page 62 of 77 35 37 The Bidder shall be fully responsible for Delivery Installation and Commissioning of the Video Conference Systems and establishment of leased line in all the ordered locations Bidder has to co ordinate and also do liasoning work with BSNL MTNL or with chosen telecommunication service provider for link commission if reguired The bidder has to do end to end activities with regard to commissioning o
11. furnish Non interest earning Earnest Money Deposit EMD of Rs 50 000 Rupees Fifty thousand only by way of Demand Draft drawn on any scheduled bank in favour of ALLAHABAD UP GRAMIN BANK payable at Banda and should be kept along with the Bid only 2 2 In Case the EMD is submitted in the form of Bank Guarantee the same should be valid for minimum period of 6 months from the last date for submission of offer The format for submission of EMD in the form of Bank Guarantee is as per Annexure l 2 3 EMD should be submitted along with Technical Bid Part A otherwise the bid is liable for rejection 2 4 The EMD of bidders will be returned upon the selected bidder accepting the order and furnishing the performance guarantee 2 5 The EMD may be forfeited Bank Guarantee may be invoked 2 5 1 If the bidder withdraws or amends the bid during the period of bid validity specified in this document 2 5 2 If the selected bidder fails to accept the purchase order within 7 days or fails to sign the contract or fails to furnish performance guarantee in accordance with the terms of the RFP Page 8 of 77 3 Preparation of Bids 3 1 The bidder has to submit the response to the bid in Technical Bid Part A Indicating their compliance to Eligibility Criteria Format as per Annexure C Technical BidPart B indicating the response to the Technical and Functional reguirement specification of Video Conferencing Solution Format as per Annex
12. hereby undertake and agree to abide Conditions by all the terms and conditions including all annexure corrigendum s etc stipulated by the Bank in this RFP Any deviation may result in disqualification of bids Technical We certify that the systems services Specifications offered by us for tender confirms to the specifications stipulated by you except the following deviations If left blank it will be construed that there is no deviation from the specifications given above Authorised Signatory Signature Designation Seal of Company Date amp Place Page 77 of 77 Annexure R Manufacturer s Authorization Form MAF Format Note This MAF Format Letter should be on the letterhead of the manufacturing concern and should be signed by a competent person of the manufacturer This MAF Format is for reference only However should contain the Para 1 2 amp 3 in the Original MAF NO dated The General Manager ALLAHABAD UP GRAMIN BANK Head Office D M Colony Civil Lines Banda 210 001 Uttar Pradesh Dear Sir Tender Reference No We who are established and reputed manufacturers of having factories development facilities at 1 and 2 do hereby authorise M s _ Name and address of the Agent Dealer to offer their quotation negotiate and conclude the contract with you against the above invitation for tender offer We hereby extend our full guarantee and warranty as per terms and conditions of the te
13. inoperative to such extent and the remainder of the Agreement shall be valid and binding as though such provision had not been included Further the Parties Bank and Bidder shall endeavor to replace such invalid unenforceable or illesal provision by one that is valid enforceable and legal and achieve substantially the same economic effect as the provision sought to be replaced 28 6 If during the term of Agreement the performance in whole or in part by either Party Bank Bidder of any obligations under the Agreement is prevented or delayed by reason of war destructive act of public enemy civil commotion sabotage fires floods explosions epidemic quarantine restrictions strikes lock outs or acts of god hereinafter referred to individually as an Event the notice of happening of which shall be given by either Party to the other within seven days of the date of occurrence of such Event neither Party Bank nor Bidder shall be entitled to terminate this Agreement nor have any claim for damages against the other by reason only of such non performance or delay in performance 28 7 None of the provisions of Agreement shall be deemed to constitute a partnership between the Parties Bank and Bidder and neither Party Bank nor Bidder shall have any right or authority to bind the other as the others agent or representative and no Party shall be deemed to be the agent of the other in any way 28 8 Agreement shall not be intended
14. its execution and shall not be revoked by us any time during its currency without your previous consent in writing We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the CONTRACTOR Notwithstanding anything contained herein i Our liability under this suarantee shall not exceed Rs Rupees_ _only ii This guarantee shall be valid upto and iii We are liable to pay the guaranteed amount or any part thereof under this guarantee only and only if you serve upon us a written claim or demand at Banda on or before mention period of the guarantee as found under clause ii above plus claim period We have the power to issue Performance Guarantee in your favour by statute and the undersigned has full power to execute Performance Guarantee under the Power of Attorney to him by the Bank Dated this day of 2015 For and on behalf of BRANCH MANAGER SEAL ADDRESS PLACE Page 67 of 77 SI No Annexure J Particulars of Bidder Particulars Company Supplier Profile If the bidder is not manufacturer Details Name of the Suppliers Firm Company Constitution Date of Establishment Incorporation Address Registered Office Corporate Office Telephone No FAX No E mail Address Website Sales Turnover from IT related business 2012 2013 2013 2014 2014 2015 Domestic Customer Base Number of Clients where Video Confer
15. liabilities including statutory liability penalties demands charges costs including legal costs and expenses damages losses and any other expenses which may be caused to or suffered by or made or taken against the Bank arising out of i The breach default or non performance of undertakings warranties covenants or obligations by the bidder ii Any contravention or Non compliance with any applicable laws regulations rules statutory or legal requirements by the bidder Further the bidder shall indemnify protect and save the Bank against all claims losses costs damages expenses action suits and other proceedings resulting from infringement of any law pertaining to patent trademarks copyrights etc or such other statutory infringements in respect of High Definition Video Conferencing Solution supplied by them All indemnities shall survive notwithstanding expiry or termination of the contract and bidder shall continue to be liable under the indemnities Bidder s aggregate liability shall be subject to an overall limit of the total Cost of the project The limits specified above said clause shall not apply to claims made by the Bank third parties in case of infringement of Intellectual property rights or for claims relating to the loss of damage to real property and tangible personal property and for bodily injury or death and in these cases the liability will be unlimited Page 27 of 77 23 PUBLICITY Any
16. of the Authorised Signatory with date amp seal Page 70 of 77 ANNEXURE L Note These details should be on the letter head of Bidder and should be signed by an Authorised Signatory with Name and Seal of the Company Details of Offices Branches Service Centers Sl Place Postal Contact Service No of Jurisdiction No Address Details Facilities Engineers including Available Name of In Describe charge and his contact no email etc ZEEM GENE EE 2 3 4 Lt PA 7 Signature of the Authorised Signatory with date amp seal Page 71 of 77 Annexure N Address of Proposed Locations for Video Conferencing S No Location Address A Head Office CMD s Cabin ALLAHABAD UP GRAMIN BANK Head Head Office D M Colony Civil Lines Banda 210001 Uttar Pradesh B Regional Offices BAHRAICH Allahabad UP Gramin Bank Regional Office Bahraich 1 Kacheri Road Bahraich Uttar Pradesh BANDA Allahabad UP Gramin Bank Regional Office Banda Dr Bhargawa ki kothi Chilla Road 2 Banda U P BHINGA Allahabad UP Gramin Bank Regional Office Bhinga 3 Hanumangadi Bhinga U P BISWAN Allahabad UP Gramin Bank Regional Office Biswan 4 Bamhor House Jagannathganj Biswan U P CHITRAKOOT Allahabad UP Gramin Bank Regional Office Chitrakoot 5 Amanpur Bedi Puliya Chitrakoot U P LAKHIMPUR Allahabad Gramin Bank 6 Region
17. of the peripherals components is not available during the warranty AMC period the substitution shall be carried out with peripherals components of equivalent or higher capacity 19 3 Defect liability In case any of the supplies and equipment delivered under the Contract are found to be defective as to material and workmanship and or not in accordance with the requirement and or do not achieve the guaranteed performance as specified herein the bidder shall forthwith replace make good such defective supplies at no extra cost to the bank without prejudice to other remedies as may be available to the bank under the contract MEAN TIME BETWEEN FAILURES MTBF If during the warranty period and AMC period If contracted any hardware and or software items fails on four or more occasions in a quarter such hardware items shall be replaced by equivalent superior new hardware items by the bidder at no additional cost to the Bank GENERAL CONDITIONS 21 1 All tools tackles testing instruments consumables vehicles etc as required during all operations such as transport installation testing commissioning maintenance during warranty and AMC etc shall be provided by the Bidder at no extra cost to the Bank for completing the scope of work as per this RFP 21 2 The selected Bidder shall take all steps to ensure safety of their s and the bank s personnel during execution of the contract and also be liable for any consequences d
18. parts services as and when required and complete maintenance of the System during warranty period and AMC if contracted shall be supported for a period not less than 5 years from the date of acceptance of the System by the Bank Service Support is defined specifically as helpdesk update enhancement upgrade technical guidance technical consultancy enablement of features and functionality problem solving and troubleshooting providing technical solution rectification of bugs enabling features of the software already provided providing additional user controlled reports Changes in configuration amp settings device configuration enabling parameterized features future product information migration manpower resource allotment for pre planned activity co ordination for changes in structure etc The support shall be given in person or through telephone FAX letter and E mail within a reasonable time as the case may be The Bank may go in the process of providing MPLS LL RF CDMA VSAT Wi Max any other new technology for the connectivity to the Branches Offices and Offsite ATMs and it may introduce any other connectivity technology in future to the branches offices and Offsite ATMs For which If any configuration changes required in the Video Conference Systems it should be done by the bidder during warranty and AMC period if contracted However bank will intimate the bidder well in advance for doing such configuration chan
19. service is not available Bank shall pay only the proportionate amount of monthly charges for the support provided period during the particular month Page 50 of 77 6 Web Camera Optional SI Requirement Complied Remarks No Yes No Deviation 1 Hish quality USB based web cameras with 720p HD sensor and built in microphone 2 Minimum 3X Digital Zoom with Wide Angle Lens desirable 3 Superior Video Ouality and Video Calling 4 Web camera should be installed over the desktop laptop should include clip stand to install the camera on a desktop laptop 5 Should work with desktop software client supplied by Polycom RADVISON Tandberg also compatible with Instant Messaging Software 7 Content Management amp Streaming Optional SI No Reguirement Complied Remarks Yes No Deviation The system must be able to record all meeting content video audio and presentation in HD format At least 1 recording session need to be supported The system preferably must have a built in content management portal that allows easy user access to all recordings and should have a PIN security mechanism to access the recording The management portal must support sorting of the recordings by various parameters such as name ID duration and recording time The administrator must be able to configure the recording speed separately from the meeting speed The system supplied should include suffici
20. submit any form required for release of shipment from the check post The successful bidder should ensure the installation of the delivered hardware at the bank branch office within 2 weeks from the date of delivery of all the materials for each ordered locations Installation should be completed as per Scope of work hardware Non compliance of the above delivery amp installation clauses 5 2 and 5 3 put together within 10 weeks For Non Road permit Locations 12 Weeks For Road Permit Locations will result in imposing penalty at 0 504 per week or part thereof on the invoice value location office address wise However the total LD to be recovered under this clause shall be restricted to 10 of the total value of the order Bank reserves the right to change modify locations for supply of the items In the event of any change modification in the locations where the hardware items are to be delivered the bidder in such cases shall deliver install and commission at the modified locations at no extra cost to the Bank However if the hardware items are already delivered and if the modifications in locations are made after delivery the bidder shall carry out installation and commissioning at the modified locations and the Bank in such cases shall bear the shifting charges arrange shifting The Warranty AMC should be applicable to the altered locations also Page 16 of 77 5 6 The Installation will be deemed as incomplete if any componen
21. the Bank binds itself its successors and assigns by these presents THE CONDITIONS of this obligation are a If the Tenderer withdraws its Tender during the period of Tender validity specified in the Tender or b If the Tenderer having been notified of the acceptance of his Tender by the Employer during the period of Tender validity i fails or refuses to execute the Agreement if required or ii fails or refuses to furnish the performance security in accordance with clause of conditions of Contract We undertake to pay to the Employer up to the above amount upon receipt of his first written demand without the Employer having to substantiate his demand provided that in his demand the Employer will note that the amount claimed by him is due to him owing to the occurrence of one or both of the two conditions specifying the occurred condition or conditions Notwithstanding anything contained herein i Our liability under this Bank Guarantee shall not exceed Rs Rupees only ii This Bank Guarantee is valid up to and iii We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if you serve upon us a written claim or demand on or before mention period of guarantee as found under clause ii above plus claim period Dated day of 20 SIGNATURE amp SEAL OF THE BANK Page 64 of 77 2 PROFORMA OF BANK GUARANTEE FOR CONTRACT PERFORMANCE To be submitted on Non Judicial st
22. the Cost Price of Hardware Software We understand that the payments for network cabling and labour charges shall be released basing on the actual consumption and submission of proof Commercial Offer No counter condition assumption in response to commercial bid will be accepted Bank has a right to reject such bid Date Place Signature Name On behalf of Name of the Bidder Page 59 of 77 Annexure H Scope of Work 1 SCOPE OF WORK Scope of Work The technical scope of work is to provide total Video Conference system solution as turn key basis in the design and implementation of High Definition Video Conferencins solutions This project includes but not limited to the following The broad scope of work for the bidder under this RFP shall be To deploy HD videoconferencing at HO and all Regional Offices of the Bank including one point at Allahabad Bank H O Kolkata amp FGM office Lucknow To schedule and manage all MCU conferences centrally To configure the HD end points to be able to initiate point to point and multi point calls via HO with all other locations where in the end points are deployed To ensure smooth functioning of conferences at all points of time To enable and manage both scheduled and ad hoc conferences from the MCU during bank working hours To integrate the existing MCU with the new MCU as a fall bank arrangement to support standard definition calls To liaison c
23. way inconsistent with any of the provisions of Performance Guarantee Subject to the maximum limit of our liability as aforesaid Performance Guarantee will cover all your claim or claims against the CONTRACTOR from time to time arising out of or Page 66 of 77 in relation to the Contract and in respect of which your claim in writing is lodged on us before expiry of three months from the date of expiry of Performance Guarantee Any notice by way of demand or otherwise hereunder may be sent by special courier telex fax or registered post to our local address as aforesaid and if sent by post it shall be deemed to have been given when the same has been posted The Performance Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other suarantee or guarantees heretofore given to you by us whether jointly with others or alone and now existing uncancelled and that Performance Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees The Performance Guarantee shall not be affected by any change in the constitution of the CONTRACTOR or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will endure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern The Performance Guarantee shall come into force from the date of
24. you to establish your claim or claims under Performance Guarantee but will pay the same forthwith on your demand without any protest or demur Page 65 of 77 This Performance Guarantee shall continue and hold good until it is released by you on the application by the CONTRACTOR after expiry of the relative guarantee period of the Contract and after the CONTRACTOR had discharged all his obligations under the Contract and produced a certificate of due completion of the work under the Contract and submitted a No Demand Certificate provided always that the guarantee shall in no event remain in force after the day of without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of three months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date Should it be necessary to extend Performance Guarantee on account of any reason whatsoever we undertake to extend the period of Performance Guarantee on your reguest under intimation to the CONTRACTOR till such time as may be reguired by you Your decision in this respect shall be final and binding on us You will have the fullest liberty without affecting Performance Guarantee from time to time to vary any of the terms and conditions of the Contract or extend the time of performance of the Contract or to postpone any time or from time to time any of your rights or powers a
25. 5 at 3 30 PM at ALLAHABAD UP GRAMIN BANK Conference Hall 1 Floor Head Office Banda 210001 Bidder s representative may be present in the venue well in time along with an authorization letter in hand for each bid opening under this RFP as per the format Annexure A enclosed and sign in Register of Attendance during opening of Technical Bid Part A 6 2 The Bidders may note that no further notice will be given in this regard Further in case the bank does not function on the aforesaid date due to unforeseen circumstances or holiday then the bid will be accepted up to 3 00 PM on the next Page 10 of 77 6 3 6 4 working day and bids will be opened at 3 30 PM at the same venue on the same day The Technical Bid Part A submitted by the bidder will be evaluated based on the eligibility criteria stipulated The Technical Bid Part B of only those bidders who qualified in Technical Bid Part A will be opened with due communication by the bank The Commercial Bid of only those bidders who qualified in Technical Bid Part B will be opened with due communication by the Bank 7 DETERMINATION OF L1 PRICE Pols 7 2 7 3 The Commercial Bid will be evaluated based on the Total Cost of Ownership TCO of the High Definition Video Conferencing Solution as per Bill of Material Annexure G i e TCO H C D E F G Optional Items if applicable a Where High Definition Video Conferencing Equipment Cost C Cost of
26. ALLAHABAD UP GRAMIN BANK HEAD OFFICE BANDA TENDER FOR SUPPLY INSTALLATION amp COMMISSIONING OF HIGH DEFINITION VIDEO CONFERENCE SOLUTION IN OUR BANK TENDER REFERENCE NO RFP 5 2015 16 DATE OF TENDER DOCUMENT 16 06 2015 DATE OF PRE BID MEETING 10 07 2015 03 00 PM LAST DATE FOR SUBMISSION OF TENDER 17 07 2015 UPTO 3 00 PM DATE OF OPENING OF TECHNICAL BID PART A 17 07 2015 AT 3 30 PM COST OF TENDER DOCUMENT 3 2 000 Non Refundable EARNEST MONEY DEPOSIT BG IN LIEU OF EMD lt 50 000 ISSUED BY THE GENERAL MANAGER ALLAHABAD UP GRAMIN BANK HEAD OFFICE D M COLONY CIVIL LINES BANDA 210 001 Contact Numbers Tel 05192 221096 Fax 05192 221463 Email prop augb gmail com Senior Manager Asset property amp IT This document can be downloaded from Bank s website http www allahabadgraminbank in In that event the bidders should pay the cost of the tender document by means of DD drawn on any scheduled Bank for 3 2 000 in favour of Allahabad UP Gramin Bank payable at Banda and enclose the same to Technical Bid PART A of this tender RFP 5 2015 16 Property amp IT Department CONTENTS SL DETAILS PAGE NO NO INTRODUCTION 5 1 OBJECTIVE 5 2 SCOPE OF WORK 5 3 ELIGIBILITY CRITERIA 6 4 REOUIREMENT DETAILS 7 A INSTRUCTIONS 1 PRE BID MEETING 8 2 EARNEST MONEY DEPOSIT EMD BANK GUARANTEE IN LIEU OF 9 EMD 3 PREPARATION OF BIDS 9 4
27. All the cables should be routed via cable Manager The selected bidder shall access the requirements of cable manager 16 1 1 5 The conduit used for laying the cables shall be PVC pipes with casing and capping wherever it is required 16 1 1 6 UTP cable Fibre Optic cable PVC casing capping conduit Gl pipe and all labour installation fixing laying charges as per bill of material at actuals against cabling passive components 16 1 1 7 All data cabling shall be neat and structured 16 1 1 8 Cabling path should be finalized after approved by the Bank s officials premises section and in case any disputes the bidder shall inform to the bank in writing with reason 17 The Bidder must ensure guaranteed performance for the chosen technology product 18 The bidder shall enable all the products capabilities during installation of Video Conference Systems 19 Technical Specifications 19 1 19 2 19 3 19 4 The Bidder shall submit their Technical Bid indicating the compliance or otherwise with details of each specification stipulated The Data Sheet specific to technical specification shall also be submitted The bidder should have technical knowledge of High Definition Video Conference Systems MCU amp End Points Gatekeeper Audio and Video Standards etc related to Scope of work and Technical specifications The proposed system shall 19 3 1 Have High Definition Video Conferencing features 19 3 2 Support IPV4 and
28. IPV6 19 3 3 Supports QoS and CoS 19 3 4 Supports IPSLA 19 3 5 Supports SNMP Version 3 19 3 6 Supports Voice Data Video 19 3 7 Capable to enable bandwidth related parameters and Network amp Data security parameters 19 3 8 Not to be a bandwidth intensive and shall be capable of administering allocating the bandwidth requirements for Data Voice Video Communication as per the needs of Bank 19 3 9 Have high security high availability and very high performance If the Bidder feels that certain features offered are superior to what has been specified by the Bank it shall be highlighted separately Information regarding any modification required in the proposed configuration to meet the intent of the specifications and state of the art technology shall be provided However the Bank reserves the right to adopt the modifications superior features suggested offered Page 38 of 77 19 5 The selected bidder shall own the responsibility to demonstrate that the product offered are as per the specification performance stipulated in this RFP and as committed by the bidder either at site or in his works without any extra cost to the Bank However the Bank will bear the traveling boarding and lodging cost related to its own personnel Technical Specification of Video Conference Systems required Technical Specifications 1 Multipoint Control Unit MCU High Definition Complied Remarks Feature Description Yes No Devia
29. NT ENGINEER SUPPORT 12 1 12 2 12 3 The Services of the Resident Engineer at Head Office should be available from 8 am to till 8 pm on all the Bank workins days from the date of installation of MCU and further project implementation period and during Warranty amp AMC if contracted Bank also has the risht to advise the engineer concerned to stay overtime if their services are warranted In case the engineer goes on leave absent suitable replacements to be arranged by the bidder to ensure that resular functioning of the video conferencing does not hamper If Resident Engineer is not available replacement not arranged Bank shall pay only the proportionate amount of monthly resident engineer charges for the days for which support was provided during the particular month The Resident Engineer support shall be renewed every year on the basis of the services rendered by the selected bidder for a period of 5 years and Bank has right to terminate the services without assigning any reasons 13 SOFTWARE DRIVERS AND MANUALS 13 1 The bidder shall supply along with each item all the related documents Software Licences and necessary media of the software loaded in the hardware without any additional cost The media and documents shall be in English These will include but not restricted to User Manual Operation Manual Other Software and Drivers etc 13 2 All related documents manuals catalogues and information furnished by th
30. Page 75 of 77 ANNEXURE P Note This Covering letter should be on the letter head of Bidder and should be sisned by an Authorised Signatory with Name and Seal of the Company Commercial Bid Covering letter format Offer Reference No Date To The General Manager ALLAHABAD UP GRAMIN BANK Asset Procurement amp Management Group Department of Information and Technolosy Naveen Complex 14 M G Road Banda 210 001 Karnataka Dear Sir SUB RFP 12 2011 12 DT 09 08 2011 for Supply of High Definition Video Conferencing Equipments We thank you for providing us an opportunity to participate in the subject RFP Please find our commercial offer as per Annexure G commercial bid format of the subject 15 2011 12 along with this covering letter We also confirm that we are agreeable to the payment schedule mentioned in the subject RFP Dated this day of 2011 Signature Signature of the Authorized Signatory with date amp seal Page 76 of 77 ANNEXURE COMPLIANCE STATEMENT SUB RFP 5 2015 16 DT 16 06 2015 for Supply of High Definition Video Conferencing Equipments DECLARATION We understand that any deviations mentioned elsewhere in the bid will not be considered and evaluated by the Bank We also agree that the Bank reserves its right to reject the bid if the bid is not submitted in proper format as per subject RFP Compliance Description Compliance Remarks Yes No Deviations Terms and We
31. Y 28 27 AMENDMENTS TO THE AGREEMENT 28 28 GENERAL CONTRACT AGREEMENT CONDITIONS 28 29 NEGLIGENCE 29 30 RESPONSIBIILTY FOR COMPLETENESS 29 31 FORCE MAJEURE 30 32 RESOLUTION OF DISPUTES 31 33 JURISDICTION 31 ANNEXURES 32 78 A AUTHORIZATION LETTER FORMAT 32 B COVERING LETTER FORMAT 33 C FORMAT FOR TECHNICAL BID PART A 34 D FORMAT FOR TECHNICAL BID PART B 35 E TECHNICAL REQUIREMENTS 36 51 F FORMAT FOR COMMERCIAL BID 52 G BILL OF MATERIAL AND PRICE SCHEDULE 53 59 H SCOPE OF WORK 60 63 l PROFORMA OF BANK GUARANTEES 64 67 J PARTICULARS OF BIDDER 68 69 K TRACK RECORD OF PAST IMPLEMENTATION OF VIDEO 70 CONFERENCING SOLUTION L DETAILS OF OFFICES BRANCHES SERVICE CENTERS 71 N ADDRESS OF PROPOSED LOCATIONS FOR VIDEO CONFERENCING 73 RFP 5 2015 16 0 UNDERTAKING OF AUTHENTICITY FOR HARDWARE 8 75 PERIPHERALS P COMMERCIAL BID COVERING LETTER 76 Q COMPLIANCE STATEMENT 77 R MANUFACTURER S AUTHORIZATION FORM MAF FORMAT 78 CALENDER OF EVENTS Sl No EVENT DATE 2 Last Date for Submission of Pre bid 07 07 2015 Tuesday up to 3 00 PM Queries Date of Pre Bid Meeting 10 07 2015 Friday 03 00 PM Date of Submission 17 07 2015 Friday 03 00 PM Date of Opening of Technical Bid Part A 17 07 2015 Friday 03 30 PM Date of Opening of Technical Bid Part B Will be intimated subseguently Date of opening of Commercial Bid Will be intimated subseguently Page 4
32. al Office Lakhimpur LRP Road Lakhimpur U P Page 72 of 77 MAHOBA Allahabad UP Gramin Bank 7 Regional Office Mahoba Gandhi Nagar Chatarpur Road Mahoba U P MIRZAPUR Allahabad UP Gramin Bank Regional Office Mirzapur 8 Bharauna Varanasi Road Mirzapur U P Allahabad UP Gramin Bank Regional Office Orai 9 Rath Road Orai Jalaun U P SITAPUR Allahabad UP Gramin Bank Regional Office Sitapur 10 Naipalapur Lakhimpur Road Sitapur U P RURAL BANKING TRAINING Allahabad UP Gramin Bank CENTRE Rural Banking Training Centre 11 Eye Hospital Road Sitapur 261001 DATA CENTRE Allahabad UP Gramin Bank Data Centre 12 itanium Block C Plot No Tc G 1 1 ibhuti Khand Gomti Nagar Lucknow 226010 U P FGM Office Lucknow Allahabad Bank Zonal Office 13 Hazaratganj 226001 U P Allahabad Bank H O Allahabad Bank Head Office ii 2 Netaji Subhash Marg KOLKATA Page 74 of 77 Annexure O Undertaking of Authenticity for Hardware amp Peripherals The General Manager ALLAHABAD UP GRAMIN BANK D M Colony Civil Lines Banda 210 001 Uttar Pradesh Sub RFP 12 2011 12 DT 09 08 2011 for Supply of High Definition Video Conferencing Equipments Ref 1 Your Purchase Order Noise eren Dated s 2 Our Invoice no Quotation no Dated With reference to the high definition video conferencing eguipments other hardware peripherals and softwares being supplied quoted to you vide our Invoice no Quota
33. amp paper of appropriate value Purchased in the name of the issuing Bank To Name and Address of the PURCHASER WHEREAS Name and address of the selected bidder hereinafter referred to as the CONTRACTOR has undertaken to supply transportation transit insurance local delivery storage and installation insurance up to Acceptance by the bank cabling installation commissioning and integration Acceptance testing and also includes documentation warranty annual maintenance if contracted and training of your personnel related to implementation of High Definition Video Conferencing Solution as per the Purchase Order dated placed by the PURCHASER with you hereinafter referred to as the CONTRACT AND WHEREAS in terms of the Conditions as stipulated in the Purchase Order the CONTRACTOR is required to furnish a Bank Guarantee by way of Performance Guarantee issued by a Scheduled Bank in India in your favour as per Clause of the Purchase Order to secure due and satisfactory compliance of the obligations by the CONTRACTOR on their part in accordance with the CONTRACT which guarantee is hereinafter called as the PERFORMANCE GUARANTEE AND WHEREAS the CONTRACTOR has approached us Name of the issuing Bank for providing the PERFORMANCE GUARANTEE AND WHEREAS in consideration of the fact that the CONTRACTOR is our valued constituent and the fact that he has entered into the CONTRACT with you WE Name of the Bank having
34. and shall not be construed to confer on any person other than the Parties Bank and Bidder hereto any rishts or remedies herein 28 9 Agreement shall be executed in English language in 1 one original the Bank receiving the duly signed original and bidder receiving the duly attested photocopy NEGLIGENCE In connection with the work or contravenes the provisions of General Terms If the selected bidder neglects to execute the work with due diligence or expedition or refuses or neglects to comply with any reasonable order given to him in writing by the Bank in such eventuality the Bank may after giving notice in writing to the selected bidder calling upon him to make good the failure neglect or contravention complained of within such times as may be deemed reasonable and in default of the said notice the Bank shall have the right to cancel the Contract holding the selected bidder liable for the damages that the Bank may sustain in this behalf Thereafter the Bank may make good the failure at the risk and cost of the selected bidder RESPONSIBILITY FOR COMPLETENESS 30 1 Any supplies and services which might not have been specifically mentioned in this tender but are necessary for the design engineering manufacture supply installation testing commissioning performance or completeness of the order Page 29 of 77 31 32 shall be provided made available as per the time schedule for smooth and efficient operation and main
35. changes upgradations applicable to the Hardware shall be communicated to the Bank by the Bidder within a period of one month from the date of release observation It shall be supplied installed and commissioned free of cost by the bidder The bank reserves the right to procure the update enhancement system software upgrade and at an extra cost if the software is not under Warranty and AMC 18 2 Any software support like update enhancement software upgrade etc as 18 3 18 4 defined below released till the completion of warranty and during annual maintenance if contracted shall be supplied installed and commissioned free of cost by the bidder However any such software support like update enhancement upgrade shall be communicated to the Bank by the Bidder within a period of one month from the date of release The Bank reserves the right to procure the update enhancement Video Conference System software upgrade and at an extra cost if the software is not under warranty and AMC If any software and Hardware upgrades and updates provided by the OEM as free of cost it should be provided and installed amp configured by the selected bidder during Warranty and AMC support If contracted Any corruption in the Software or media shall be rectified during the full period of the contract including Warranty and AMC if contracted at no extra cost to the Bank Page 24 of 77 18 5 18 6 18 7 18 8 18 9 The system spare
36. cidental to or incurred by him through or in connection with his submission of tenders even thoush the Bank may elect to modify withdraw the tender DOCUMENTATION Technical information in the form of Brochures Manuals CD etc must be submitted in support of the Technical Offer made Page 13 of 77 16 17 18 19 20 SUBMISSION OF TECHNICAL DETAILS 16 1 Technical Bid Part A and Part B should be submitted as per the format in Annexure C and Annexure D respectively Relevant technical details and documentation should be provided along with Technical Bid Part B 16 2 It is mandatory to provide the technical details of the Video Conference Systems required by the bank in the exact format of Annexure E of this tender 16 3 The offer may not be evaluated and may be rejected by the Bank without any further reference in case of non adherence to the format or partial submission of technical information as per the format siven in the offer 16 4 If any part of the technical specification offered by the bidder is different from the specifications sought in our RFP the bidder has to substantiate the same in detail the reason of their guoting a different specification than what is sought for like higher version or non availability of the specifications quoted by us invariably to process the technical offer 16 5 The Bank shall not allow permit changes in the technical specifications once it is submitted 16 6 The
37. d we the undersigned offer to supply deliver and commission High Definition Video Conference Systems in conformity with the said tender in accordance with the schedule of prices indicated in the commercial offer and made part of this offer If our offer is accepted we undertake to complete delivery of materials within 8 weeks for each ordered location s and delivery within 10 weeks for the road permit required locations Also we undertake to complete the installation and commissioning of all the Video Conference Systems and other items as specified in the offer document within Two weeks from the date of delivery of all the materials for each ordered locations We agree to abide by this offer till 6 calendar months from the date of last day for submission of offer Bid If our offer is accepted we undertake to provide Technical consultancy Service support Guidance for the devices supplied as per the above referred RFP during three years warranty as well as 2 years AMC if contracted We accept all the Instructions Terms and Conditions and Scope of Work of the subject RFP We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive without assigning any reason whatsoever Dated this day of 2015 Signature Name of the company with seal Page 33 of 77 Annexure C Format for Technical Bid Part A The Technical Bid should be made in an orsanized structured and neat manner Brochures leafl
38. d have following security features Management via HTTPS and SSH IP Administration Password SNMP Security alerts Possibility of Disabling IP Services RFP 5 2015 16 Property amp IT Department HO Page 51 of 77 Network Interfaces The unit should provide the following network interfaces 4 x ISDN BRI RJ 45 S interface via an external module if not supported in the system 1 x LAN Ethernet RJ 45 10 100 1000 Mbps full half duplex 1 x USB 1x management console Should support following network connectivity s TCP IP DHCP FTP Telnet HTTP and HTTPS Other Major Standards Supported The system should support the following standards H 239 H 241 H 243 H 281 H 320 and H 323 Camera The camera must be of High Definition type with the minimum following features 10x zoom or higher 42 degrees vertical field of view or higher 70 degrees horizontal field of view or higher 200 degrees total horizontal field of view 1920 x 1080 pixels progressive 30fps Auto and manual focus brightness white balance Far end camera control 12 near and far end camera presets Camera and Codec should be from the same OEM System Management System should support total management via embedded web server SNMP Telnet SSH Remote Software Upload over LAN The system should provide console port for management Directory Services Remote Control 26 Supp
39. e bidder shall become the property of the Bank 14 TRAINING 14 1 The bidder shall impart the training to the bank s officials at free of cost during installation of ordered devices The training should consist of Identifying the Video Conference Systems understanding the Video Conference concepts first level maintenance and troubleshooting verification of Video Conference connectivity details of interfaces and ports etc It should be provided before doing acceptance test 15 UPTIME 15 1 The bidder shall suarantee an uptime of 99 5 for all the locations where the equipments are commissioned during warranty and also during AMC if contracted which shall be calculated on monthly basis The Uptime is for calculation purposes equals to the Total contracted minutes in a month less Page 21 of 77 15 2 15 3 15 4 15 5 15 6 15 7 Downtime The Downtime is the time between the Time of Report by the Bank and Time of Restoration within the contracted minutes Failure is the condition that renders the bank unable to perform any of the defined functions on the Video Conference System Restoration is the condition when the selected bidder demonstrates that the Video Conference System is in working order and the Bank acknowledges the same The Downtime calculated shall not include any failure due to bank BSNL MTNL or any other communication agency hired by the Bank for this purpose if Maintenance of lines are not c
40. e reasons and recover expenditure incurred by the Bank in the event of one or more of the following conditions 10 1 Delay in delivery beyond the specified period for delivery 10 2 Serious discrepancies noted in the items delivered 10 3 Breaches in the terms and conditions of the Order 10 4 Non satisfactory performance of the Project during implementation 10 5 Failure to implement integrate the Project as per the reguirements of the Bank 10 6 In addition to the cancellation of purchase order the Bank reserves its right to invoke the Bank Guarantee or foreclose the Security Deposit given by the bidder towards non performance non compliance of the terms and conditions of the contract to appropriate towards damages 10 7 Bank shall serve the notice of termination to the bidder at least 30 days prior of its intention to terminate services during Warranty amp AMC period If contracted 11 LOCAL SUPPORT 11 1 The bidder should be capable of meeting the service amp support standards as specified in this tender Service support should be available as given below Page 20 of 77 11 4 The bidder shall provide Warranty and AMC support if contracted 12 hours 08 00 AM to 08 00 PM on 365 days of the year for all the locations Response Time and Meantime to Restore MTTR 11 3 1 Response Time shall be 2 hours and MTTR shall be 4 hours However penalty shall be applicable as per uptime clause 12 RESIDE
41. east 20 different video layouts option 2 MCU should have the below list of in meeting display functions 2 1 The MCU will be able to indicate to all participants whenever a participant joins leaves the conference 2 2 Encrypted conference K Web Control 1 The MCU must provide a complete conference control interface browser to support all call management functions with drag and drop manipulation of parties in the call and within screen layouts RFP 5 2015 16 Property amp IT Department HO Page 45 of 77 Interfaces WAN Internet ISDN 4 x E1 T1 G 703 RJ 45 for ISDN PRI 2 X LAN Ethernet RJ 45 10 100 1000 Mbps full half duplex RS 232 serial port Audio Features Built In and uploaded auto attendant voice prompts Automatic gain control adjustable gain power indication individual audio mute Network Features The MCU should support standard based technology providing intelligent down speeding and packet loss concealment to ensure optimum video and audio quality The system must provide standards based method of compensating and correcting for packet loss of media streams both to and from the MCU and Endpoints of up to a minimum of 54 The MCU should have dynamic jitter buffering Transcoding The MCU should support universal transcoding combining SD and HD within the same conference The MCU should support any bandwidth any resolution any video or audi
42. ed as per the BOM format only whether it is explicitly mentioned in the RFP or not Supply of Ordered materials of High Definition Video Conference Systems Take over of existing standard definition Video Conference System Installation and commissioning of ordered materials Liaison with BSNL other lease line provider Getting the necessary devices Commissioning of Lines Providing data cabling if required Configuration of High Definition video conference Unit Gatekeeper Scheduler HD Endpoints with relevant features etc Configuration of High Definition video conference system for working via IP and ISDN etc Enablement of Video Conference Systems under Centralized management system of the bank Enablement of data security parameters Enablement of IP SLA QoS CoS IPV6 WAN acceleration WAN optimization if required for the bank and reguested to the bidder The Bidders scope of work as per the conditions of RFP and technical specifications shall include replacement of existing old model video conference eguipments supply amp Installation of ordered devices transportation transit insurance local delivery storage and installation insurance up to Acceptance by the bank cabling installation commissioning and integration Acceptance testing training liaison with telecom service provider apply MPLS ISDN lines Getting the MPLS ISDN related devices from BSNL or from other telecommunication company also includes
43. ence Solution implemented in India Service Net Work Number of Service Centers in North India South India East India West India Central India Page 68 of 77 SI No Particulars Manufacturer s Profile if bidder is manufacturer Name of the Manufacturing Company Details Constitution of the Manufacturing Company Date of Establishment Incorporation of the Manufacturing Company Address of the Manufacturing Company Registered Office Corporate Office Telephone No FAX No E mail Address Website Nature of Relationship of your company with the Manufacturing Company Subsidiary of the Manufacturins Company Division of Manufacturins Company Sole Distributor Non Exclusive Distributor Agent Others Please Specify Experience of the Manufacturing Company in Implementation of Video Conference Solutions Signature of the Authorised Signatory with date amp seal Page 69 of 77 ANNEXURE K Note These details should be on the letter head of Bidder and should be signed by an Authorised Signatory with Name and Seal of the Company Track Record of Past 5 years in Implementation of Video Conferencing Solution Name of the Bidder Video Conferencing Solution Sl Name of the Contact Person No Client C 2 of 2 ti Year of Name Tele No on AAN Implementation FAX No amp Address implemented 1 2 3 4 Signature
44. ent storage space to hold up to 100 hours of conferences recorded 768 kbps The system must be scalable to minimum 5 concurrent simultaneous recordings at a later point of time Playback must be able to be done on a standard PC The system should support streaming of conferences in HD and SD mode The system should be able to select the speed at which each conference is being streamed to participants The system should be able to stream minimum of 5 live conferences at any point of time to desktops in the bank network Streaming to be done in multicast mode or unicast mode to a maximum of 150 participants viewers across all 5 live streams Page 51 of 77 Annexure F Format for Commercial Bid The commercial Bid should be made in an organized structured and neat manner Brochures leaflets etc should not be submitted in loose form All the pages of the submitted bids should be filed and paginated serially numbered with seal and signature of the authorized signatory The suggested format for submission of commercial Offer for this RFP is as follows 1 Index of all the document submitted with page numbers 2 Bidder s Covering letter This should be as per Annexure P 3 Commercial Version of Bill of Materials and Price Schedule This annexure must contain all Price information including AMC details and taxes along with the cost of consumables sought as per Annexure G Page 52 of 77 Annexure
45. ern the arbitration The venue of arbitration shall be Banda INDIA 33 THE JURISDICTION OF THE COURT The jurisdiction of the court is at Banda Yours faithfully General Manager Page 31 of 77 Annexure A Authorization Letter Format To be presented by the authorized person at the time of Technical Commercial Bid Opening in their Official letterhead Ref No Date The General Manager ALLAHABAD UP GRAMIN BANK Head Office D M Colony Civil Lines Banda 210 001 Uttar Pradesh Dear Sir SUB Authorization Letter for attending the Bid Opening REF YOUR RFP NO 5 2015 16 Dated 16 06 2015 This has reference to your above RFP for Supply Installation and Commissioning of Hish Definition Video Conference Systems under Buyback arrangement Miss Mrs is hereby authorized to attend the bid opening of the above RFP 5 2015 16 Dated 16 06 2015 on behalf of our organization The specimen signature is attested below Specimen Signature of Representative Signature of Authorizing Authority Name amp Designation of Authorizing Authority Page 32 of 77 Annexure B Covering Letter Format Offer Reference No Date The General Manager ALLAHABAD UP GRAMIN BANK Head Office D M Colony Civil Lines Banda 210 001 Uttar Pradesh Dear Sir Tender Ref RFP 5 2015 16 Dated 16 06 2015 Having examined the tender document includins all Annexures the receipt of which is hereby duly acknowledge
46. ets etc should not be submitted in loose form All the pages of the submitted bids should be filed and paginated serially numbered with seal and signature of the authorized signatory The suggested format for submission of Technical Offer for this RFP is as follows 1 2 3 4 5 6 7 10 Index of all the document submitted with page numbers Earnest Money Deposit EMD Bank Guarantee in lieu of EMD as per Annexure l Cost of Tender document by way of DD payable at Banda Bidder s Covering letter This should be as per Annexure B Documentary proof in support of the Eligibility Criteria Profile of the Company Firm as per Annexure J Write up on the Work Experience Expertise in Supply Installation Commissioning of hardware software and Implementation amp Maintenance of Video Conferencing System Power of Attorney Authorisation letter signed by the Competent Authority with the seal of the Bidder s company firm in the name of the person signing the tender documents Track record of Past 5 years for Installation implementation of complete Video Conferencing Solution covering Name and addresses of major clients and email ids telephone numbers landline and mobile no fax numbers of their contact executives etc as per the Annexure K The Bidders to furnish the details of their existing offices branches service centers across the country as per Annexure L Page 34 of 77 Annexure D Forma
47. f 77 6 3 The liquidated damages shall be deducted recovered by the Bank from any money due or becoming due to the bidder under this purchase contract or may be recovered by invoking of Bank Guarantees or otherwise from bidder or from any other amount payable to the bidder in respect of other Orders 6 4 All the above LDs are independent of each other and are applicable separately and concurrently 6 5 LD is not applicable for the reasons attributable to the Bank and Force Majeure 7 PRICING amp PAYMENTS 7 1 The Price offered to the Bank must be in Indian Rupees and inclusive of Duties Insurance Freight charges of road permit but Exclusive of all taxes CST LST VAT Octroi Entry Tax etc 7 2 The item value along with CST VAT should be claimed in the invoice location wise and CST VAT will be paid in actual at our end to the maximum of taxes indicated in the Bill of Material Octroi Entry Tax if applicable will also be paid reimbursed at our end centrally on production of original payment receipt from the respective location where the items were delivered 7 3 The Octroi Entry Tax will have to be claimed separately by submitting the original Octroi entry tax paid receipt location wise and it should be claimed along with delivery amp installation payment 7 4 No escalation in price quoted is permitted for any reason whatsoever Prices quoted must be firm till the completion of the contract including warranty period
48. f IP Network and commissioning of ISDN lines for ISDN network and upgradation of bandwidth if applied in all the ordered locations during project implementation Warranty and AMC period if contracted The bidder shall provide the details like Name of the contact person contact nos and address etc of Implementation team project team field engineers and service support at all the locations in which the eguipments are ordered and installed during project warranty and in AMC if contracted The bidder shall also specify the availability and details of Technical expertise personnel and stocking of spares for each of their Service Support Centers across the country The bidders response time during warranty and AMC if contracted is 2 hours from the time of reporting Page 63 of 77 Annexure l PROFORMA OF BANK GUARANTEES 1 PROFORMA OF BANK GUARANTEE FORMAT FOR EARNEST MONEY DEPOSIT WHEREAS Name of Tenderer hereinafter called the Tenderer has submitted its tender dated Date for the execution of Name of Contract hereinafter called the Tender in favour of hereinafter called the Employer KNOW ALL MEN by these presents that we name of the issuing Bank a body corporate constituted under the having its Head Office at amongst others a branch office at hereinafter called Bank are bound unto the employer for the sum of Rs _only for which payment well and truly to be made to the said Employer
49. ftware supporting 100 concurrent calls and 500 registrations Note If software necessary Hardware and OS for installing the software to be supplied 2 nos E1 PRI interface cards device to connect to ISDN networks HD Video Conferencing End Point supporting 1080p video with 1080p HD camera 2 microphones and remote Supports H 239 dual video dual monitor 15 40 1080p HD LCD Professional Display Monitor 40 1080p HD LCD Professional Display Monitor Multi point software upgrade to support 1 3 sites in an HD CP multi point call 8 ISDN NT1 Box Total for A XXXX XXXX XXXX XXXX XXXX 14 XXXX Page 54 of 77 B BUY BACK OF EXISTING VIDEO CONFERENCING SYSTEM C HIGH DEFINITON VIDEO CONFERENCING EQUIPMENT COST LESS BUY BACK VALUE 1 Total High Definition Video Conference Equipment A D AMC SUPPORT CHARGES AMC AFTER EXPIRY OF 3 YEARS WARRANTY FOR THE QUANTITY MENTIONED Total AMC HORE FIRST YEAR SECOND YEAR cert tem Description t includin P AMC Tax tax Total amc amc Tax Tax Total Eee Value Value Value e 5 7 2 2 10412 8 13 2 3 4 5 6 7 8 9 10 11 12 13 14 External Multipoint control unit MCU supporting 4 HD ports 1080p in a conference 1 HD ports e 720p in a conference 50 4CIF ports in a conference and 10HD 720p 8 20 4CIF ports in a conference in one single box
50. gainst the CONTRACTOR and either to enforce or forbear to enforce any of the terms and conditions of the Contract and we shall not be released from our liability under Performance Guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the CONTRACTOR or any other forbearance act or omission on your part of or any indulsence by you to the CONTRACTOR or by any variation or modification of the Contract or any other act matter or things whatsoever which under law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of Rs Rupees _ as aforesaid or extend the period of the guarantee beyond the said day of unless expressly agreed to by us in writing The Performance Guarantee shall not in any way be affected by your taking or giving up any securities from the CONTRACTOR or any other person firm or company on its behalf or by the winding up dissolution insolvency or death as the case may be of the CONTRACTOR In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the CONTRACTOR hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety ship and other rights if any which are in any
51. ge 50 of 77 17 Network Features H 323 IP Features The system should be capable of dialing for both H 320 H 323 Should have Down speeding on H 320 H 323 IP Precedence QoS DiffServe IP Type of Service TOS Auto Gatekeeper Discovery Auto Network Address Translation NAT support Standards based Packet Loss Recovery feature on H 323 call Should support URL Dialing Should support secure Firewall protocols H 460 18 and H 460 19 Should support IPv4 and IPv6 18 Multisite Features Future Software Upgrade The unit must support up to 3 remote video sites in addition to the host in a multi point call using inbuilt MCU software It should support HD CP Continuous Presence in a multi point call It should support H 323 H 320 VOIP all in one conference It should be possible to have conference layout in Continuous Presence CP4 and voice switched mode It should support H 264 encryption when in multiparty conference Must support Dual Stream from any site Dial In and Dial out Mode in IP and ISDN networks should be supported Capability to mix IP and ISDN and Dial In and Dial out participants in the same call 19 Embedded Encryption It must support Encryption on both H 320 and H 323 point to point and multipoint calls It must support at least AES encryption standards Call should be encrypted end to end on IP and ISDN 20 Security Features The unit shoul
52. ges Configuration changes may be done either centrally or remotely However If bidder personnel required at the remote place as informed by the Bank the bidder should arrange the personnel to make such configuration cooperation at the respective location In case the Video Conference Systems access required for the link technology providers the necessary access should be provided and support cooperation should be extended to the Bank s vendors However in case the bidder has any concerns it should be informed to the bank in writing with reason for taking appropriate amicable mutually agreed on decision in the matter The Bank reserves the right to modify update the parameter files configuration with required awareness of its consequences and any such modification updation will be recorded for information of the selected bidder without any impact on the media as per OEM descriptions 18 10 Only licensed copies of software shall be supplied and ported for the Video Conference Solution The bidder shall grant an irrevocable perpetual license to the Bank to use the software Further all software supplied shall be of latest version 18 11 The Bidder shall also give an undertaking as a part of this contract to provide technical consultancy and guidance for successful operation of the video conferencing systems and its expansion in future by the Bank during the warranty and AMC period if contracted The said undertaking letter shall be s
53. he proposed High Definition Video Conference System should be submitted Upward Growth path The offered Video Conference System s Hardware and software should be upgradable to meet future requirements without any degradation in performance Only licensed copies of software shall be supplied and ported on the system All the cabling done for VIDEO CONFERENCE SYSTEMS shall be neat and structured The bidder shall document the cabling plan along with equipment rack layout and get it approved by the Bank before actual installation The bidder shall indicate details of all standards complied for the data cabling offered The selected bidder shall own the responsibilities to demonstrate that the product offered are as per the specification stipulated in this RFP either at site or in his works without any extra cost to the Bank COMPONENTS 16 1 Cabling Solution Passive Components 16 1 1 CABLE 16 1 1 1 The cabling includes all the materials and related civil work including cable pulling laying of UTP and termination of Information Outlets Crimping etc 16 1 1 2 The cabling solution shall be conform to the EIA TIA 568 B draft standards The connectivity between Video Conference System and Jack panel and also connectivity between Jack Panel and Switch shall be factory crimped CAT 6 UTP cable 16 1 1 3 Cat 6 UTP patch cable shall support gigabit transmission and it shall be multistrand category Page 37 of 77 16 1 1 4
54. he single point of contact for the project at Banda However for escalation purpose details of other persons shall also be given The project manager nominated by the bidder should have prior experience in implementing similar project Project Kick Off meeting should happen within 7 days from the date of acceptance of purchase order The selected bidder shall submit a detailed Project Evaluation and Review Technique PERT chart on acceptance of the Order 3 EXECUTION OF AGREEMENT Sak 3 2 Within 21 days from the date of acceptance of the Order the selected bidder shall sign a stamped Contract Agreement with the Bank at the time place and in the format prescribed by the Bank Failure to execute the Contract Agreement makes the EMD liable for forfeiture at the discretion of the Bank and also rejection of the selected Bidder The Contract Agreement shall include all terms conditions and specifications of RFP and also the Bill of Material and Price as agreed finally after Bid evaluation and negotiation The Contract shall be executed in English language in one original the Bank receiving the duly signed Original and the selected Bidder receiving the photocopy The contract shall be valid till all contractual obligations are fulfilled Page 15 of 77 4 TECHNICAL SPECIFICATIONS AND SCOPE OF WORK 4 1 4 2 The Bidder s scope of work as per the conditions and technical specifications of RFP shall include supply transportati
55. ications of Agreement and no waiver of any of the terms or conditions hereof shall be valid or binding unless made in writing 28 GENERAL CONTRACT AGREEMENT CONDITIONS 28 1 Neither Bank nor Bidder shall assign any rights or obligations herein without obtaining the prior consent of the other Party 28 2 No forbearance indulgence relaxation or inaction by any Party Bank or Bidder at any time to require the performance of any provision of Agreement shall in any way affect diminish or prejudice the right of such Party to require the performance of that or any other provision of Agreement 28 3 No waiver or acquiescence of any breach or any continuing or subsequent breach of any provision of Agreement shall be construed as a waiver of any right under or arising out of Agreement or an acquiescence to or recognition of any right and or any position other than that expressly stipulated in the Agreement 28 4 All remedies of either Bank or Bidder under the Agreement whether provided herein or conferred by statute civil law common law custom or trade usage are cumulative and not alternative may be enforced successively or concurrently Page 28 of 77 29 30 28 5 If any provision of Agreement or the application thereof to any person or Party Bank Bidder is or becomes invalid or unenforceable or prohibited by law to any extent this Agreement shall be considered divisible as to such provision and such provision alone shall be
56. ilt MIC Live Streaming web cast server supporting minimum 5 concurrent live streams web cast including hardware amp software Recording device software to record one conference at a time We confirm that we have guoted for 2 years post warranty AMC rates and 5 years support Charges as per terms and conditions of the tender giving the rates price in our The Present Value PV for the AMC component and Support per year will be calculated as per the following formula C 1 r Where C is the annual AMC amount of each year is Bank s PLRate which is presently at 14 005 n is number of years i e n is 1 for 1st year 2 for 2nd year 5 for 5 Year We understand that the above mentioned tax rates are for price comparison purpose only and the bank will pay on actual to the maximum of taxes indicated in this Bill of Material We understand that Bank shall be placing Order to the Selected Bidder exclusive of taxes only and that all applicable Taxes like CST VST VAT Service Tax will be paid at actual to the maximum of taxes indicated in this Bill of Material against production of invoice bills We understand that there can be only one tax either Service Tax or VAT We also understand that Bank will pay VAT only for Goods Component of Hardware Software and Service Tax for Service Component of Hardware Software We also understand that the Goods Component Service Component should be limited to 100 of
57. l in mode of conference and also schedule ad hoc conferences The solution should be future proof Both MCU and HD group conferencing end points should support latest HD resolution 720p and 1080p to ensure that the bank may be able to scale to higher quality resolution conferences in the event the bank wishes to do so on upgradation of the IP network The MCU should be future proof should have the ability to upgrade to support Telepresence conferences Page 60 of 77 The MCU solution should be completely scalable and should be able to support up to 50 HD at a later point of time if required The solution should be integrated with recording and streaming in the future The proposed MCU should be Telepresence ready for future upgradation The solution should not compromise the bank s IT Security Policy All access to the MCU should be controlled and only end points registered with the gatekeeper should be able to connect to the MCU Password access to conferences may be deployed to ensure high level of security and to avoid misuse of the MCU ports and equipment MCU access and operation to be restricted to only MCU operator and bank nominated officers This is to prevent misuse of MCU resources The solution should be able to generate monthly reports on MCU usage number of calls made number of ports used bandwidth used etc One or more gualified engineers to be stationed at the Head Office and at all locations for smooth implementa
58. lable for a minimum period of 5 years including three years warranty of the Project The bidder should provide changes and upgrades with regard to changes in statutory requirements to the Bank at free of cost during the contract period Also the bidder should provide and implement functionality changes as required by the Bank during the contract period AMC ATS Payment will be made guarterly in arrears after satisfactory completion of service during the period and submission of reports and invoices The Bank shall have the option to terminate the service contract at any time during the contract period by giving a written notice of 30 days without assigning any reason thereof However the selected bidder shall commit himself to service for a minimum period of 5 years unless the service contract is terminated by the Bank and the selected bidder will have no right to terminate the contract within this period During the Warranty and AMC period the Bidder should extend the On Site Service Support The scope of Warranty and AMC shall include a Fixing the video conferencing problems b Upgradation supply installation and implementation of upgraded versions of software updates upgrades c Rectification of Bugs defects if any d Preventive Maintenance quarterly e Maintenance of Hardware Software f Reinstallation of firmware software whenever required Page 23 of 77 18 17 8 17 9 The AMC charges shall be paid after c
59. lated components and charges should be quoted as per Bill of Material Annexure G whether explicitly mentioned there or not 8 PAYMENT TERMS 8 1 8 2 8 3 8 4 8 5 8 6 Payment terms will be 40 on delivery and 30 will be on installation amp commissioning 20 on completion of the acceptance test and 10 after completion of warranty period of three year Please note that Delivery Proof Installation Report and Acceptance Report duly signed by Bank officials of the respective branch office should be submitted in originals while claiming payment in respect of orders placed The Bank shall finalize the installation and Acceptance format mutually agreed by the bidder The bidder shall strictly follow the format of Bank and submit the same for each location wise while claiming installation and acceptance payment Warranty Payment 10 of the total cost shall be paid only after completion of warranty period of 3 years Implementation Charges The one time project implementation charges if any shall be released on successful completion of the video conferencing project and acceptance of the Project by the Bank The support charges shall be paid quarterly in arrears w e f date of acceptance of Project by the Bank and satisfactory performance of the support service during the quarter The payment shall be released against completion of preventive maintenance activity submission of service call report preventive maintenance
60. ltipoint calls records for the entire deployment No of Point to Point calls records for the entire deployment Calls Records per Terminal No of gateway calls for the deployment No of Desktop calls Multipoint calls records per specific Virtual Room 10 The Scheduling Application should support personal address book The conference scheduling application must support management load balancing and resource reservation of multiple distributed MCUs Gateways and Gatekeepers The conference scheduling application must support MCU and Gateway Port auto selection based on service prefix support nearest port hunting threshold based port hunting load balancing and least cost routing 11 12 13 The conference scheduling application must support Dial in or MCU auto Invite Dial out to terminals The network management application must support multiple network views and configurable presentation of the network topology in a Network Tree view flat table view and customizable views Both the Gatekeeper and the Scheduling and Network Management software should be installed in an external server on an appliance Page 47 of 77 RFP 5 2015 16 Property amp IT Department HO 2 ISDN PRI Gateway SI No 1 Specification Main feature Requirements Should seamlessly intesrate IP and ISDN MPLS Internet networks including support for HD The endpoin
61. lution The Technical Bid Part B should be complete in all respects and contain all information sought for as per Annexure D The Technical Bid should not contain any price information The Technical Bid Part B should be complete and should cover all products and services 5 3 Commercial Bid The Commercial Bid for High Definition Video Conferencing Solution is to be sealed in a separate Envelope super scribed on the top of the cover as Commercial Bid for HD Video Conferencing Solution Page 9 of 77 Commercial Bid shall be submitted as per Bill of Material and other terms and conditions of RFP on prices The Commercial Bid should give all relevant price information as per Annexure G Any deviations from the Bill of Material Annexure G non submission of prices as per the format shall make the bid liable for rejection Under no circumstances the Commercial Bid should be kept in Technical Bid Covers The placement of Commercial Bid in Technical Bid covers will make bid liable for rejection 5 4 All the pages of Bid including Brochures should be made in an organized structured and neat manner Brochures leaflets etc should not be submitted in loose form All the pages of the submitted bids should be paginated with Name Seal and Signature of the Authorized Signatory Bids with erasing overwriting cutting are without authentication will be liable for rejection Authorization letter for signing the Bid documents duly signed by Co
62. mpany s Authorised signatory should be submitted 5 5 The separately sealed envelopes containing Technical Bids both Part A amp B and Commercial Bid for High Definition Video Conferencing Solution shall be placed and sealed in another big envelope super scribed on the top of the envelope as Offer for Implementation of High Definition Video Conferencing Solution in response to RFP 5 2015 16 Dt 16 06 2015 The Name of the Bidder and Due date of the RFP is to be specified on the top of the envelope 5 6 The bid s should be deposited in the Tender Box kept at ALLAHABAD UP GRAMIN BANK Head Office Banda 210 001 on or before Friday 17th July 2015 3 00 PM If last day of submission of bids is declared a holiday under NI Act by the Government subsequent to issuance of RFP the next working day will be deemed to be the last day for submission of the RFP The Bid s which is are deposited after the said date and time shall not be considered No offer will be accepted directly 5 7 If any of the bidders or all the bidders who have responded the RFP are not present during the specified date and time of opening it will be deemed that such Bidder is not interested to participate in the opening of the Bid s and the Bank at its discretion will proceed further with opening of the technical bids in their absence OPENING OF BIDS 6 1 The Technical Bid Part A shall be opened in the presence of the Bidder s representative on Friday 17th July 201
63. ms are offered as per the tender requirements The Bank may at its discretion waive any minor non conformity or any minor irregularity in the offer This waiver shall be binding on all the bidders and the Bank reserves the right for such waivers CLARIFICATION OF OFFERS During the process of scrutiny evaluation and comparison of offers the Bank may at its discretion seek clarifications from all the bidders any of the bidders on the offer made by them The request for such clarifications and the Bidders response will necessarily be in writing and it should be submitted within the time stipulated by the Bank NO COMMITMENT TO ACCEPT LOWEST OR ANY OFFER 14 1 The Bank reserves its right to reject any or all the offers without assigning any reason thereof whatsoever 14 2 The Bank will not be obliged to meet and have discussions with any bidder and or to entertain any representations in this regard 14 3 The bids received and accepted will be evaluated by the Bank to ascertain the best and lowest bid in the interest of the Bank However the Bank does not bind itself to accept the lowest or any Bid and reserves the right to reject any or all bids at any point of time prior to the order without assigning any reasons whatsoever The bank reserves the right to re tender Page 12 of 77 15 14 4 The bidder including those whose tender is not accepted shall not be entitled to claim any costs charges damages and expenses of and in
64. n reasonably be attended fulfilled and shall seek all reasonable alternative means for performance affected by the Event of Force Majeure 31 4 In such a case the time for performance shall be extended by a period s not less than the duration of such delay If the duration of delay continues beyond a period of three months the Bank and the Bidder shall hold consultations with each other in an endeavor to find a solution to the problem Notwithstanding above the decision of the Bank shall be final and binding on the Bidder RESOLUTION OF DISPUTES All disputes and differences of any kind whatsoever arising out of or in connection with this Offer or in the discharge of any obligation arising under this Offer whether during the course of execution of the order or after completion and whether beyond or after termination abandonment or breach of the Agreement shall be resolved amicably In case of failure to resolve the disputes and differences amicably the matter may be referred to a sole arbitrator mutually agreed upon after issue of at least 30 days notice in writing to the other party clearly setting out there in the specific disputes In the event of absence of consensus about the single arbitrator the dispute may be referred to joint arbitrators one to be nominated by each party and the said arbitrators shall appoint a presiding arbitrator Page 30 of 77 The provisions of the Indian Arbitration and Conciliation Act 1996 shall sov
65. n at each and every location 9 The documents to be submitted to Bank as under a One Set of all Manuals of Hardware and OS and Application Software Original OS and Application Software and Driver CDs including Licenses to be submitted at all Endpoint locations The software may be in hard or soft copy b All Original license related OS and Application Software to the entire project 10 Weekly progress report plan of action for the ensuing week on the Project implementation to be submitted 11 Attending all the review meetings once in a week 12 Designate one Senior Official for single point of contact by the Bank Page 61 of 77 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 For implementation at the Head Office and other locations the bidder should have a separate team They should visit the locations with prior notice coordinate with Bank Officials and ensure that the normal functioning of the Bank is not affected Conducting Acceptance Test to the satisfaction of the Bank and Signing off the Project Brief details of scope of work Video Conference System and ensure the Video Conference system function smoothly for accessing Centralized High Definition MCU and Bank s Network resources by using IP and ISDN network The end to end activity to be taken care by the selected bidder and all the charges related to the activity to be includ
66. nder and the contract for the solution products equipment and services offered against this invitation for tender offer by the above firm and will extend technical support and updates for our products for a period of 5 years from the date of submission of this tender We also confirm that we will ensure all product upgrades including management software upgrades and new product feature releases are provided by M s for all the products quoted for and supplied to the bank during the three year product warranty period In case this is not considered while quoting and in the event M s ss fail in their obligations to provide the upgrades within 30 days of release announcement we hereby confirm that we will provide the same to the bank at no additional cost to the bank and we will directly install the updates and upgrades and any new product releases at the bank s premises Yours faithfully Name For and on behalf of M s Page 78 of 77
67. nexure O This table must cover Bidder s response to all the terms and conditions specified in the offer document Terms and Conditions Masked price bid of Bill of Material as per Annexure G The Bidder to furnish the Comprehensive Video Conferencing Solution Offered to the Bank detailing the Proposed Architecture Make amp Model and Hardware Software configuration including licenses The Bidder also to submit a certificate letter from OEM that the proposed Architecture Hardware OS any other related software and the solution offered by the bidder to the Bank are correct viable technically feasible for implementation and the solution will work without any hassles in all the locations Technical Documentation Product Brochures leaflets manuals drawings An index of technical documentation solution submitted with the offer must be enclosed A detailed list of the other Infrastructure reguired and any other precautions to be undertaken should be given in detail along with the Technical Bid Annexure O Page 35 of 77 Annexure E Technical Requirements Bank intends to establish High Definition Video Conference System comprising supply of HD MCU Gatekeeper El PRI interface cards and 15 no s of HD End Points with display unit The list of Locations where Hish Definition Video Conference System is to be installed is given in Annexure N Contact details shall be informed to the selected bidder while placing the order Ho
68. o codec within the same conference video call External Scheduling and Management The Scheduler should support Microsoft Outlook scheduling with email notifications to individual participants using Microsoft Outlook plug in Scheduling application should support at least 100 scheduling ports A Web based central management interface developed by the MCU manufacturer should be provided in order to control all system resources reserve conferences and provide ongoing conference point to point call and network and fault management functions The conference scheduling application must support Direct Inward Dial to scheduled meetings The conference scheduling application must support SIP H 323 and ISDN terminals and 3G mobile users as well as desktop and audio only terminals transparently The conference scheduling application must support intelligent and optimized real time resource allocation algorithm for MCU ports and dynamically reuse the allocated ports according to the actual terminal capabilities Page 46 of 77 The conference scheduling application must support Lecture style conferences where the lecturer sees students in a continuous presence layout and the students all see the lecturer in a single screen layout The conferencing application should provide a reporting and statistics support which will enable the system admin generate the following graphical charts reports No of Mu
69. o ordinate with Network Service Provider for End to End Connectivity required for Video Conferencing Solution The proposed solution should have the following General Features The solution should be complete in terms of supporting both ISDN and IP networks and should include all the elements required to connect to HD end points over the existing IP network in the bank SD end points and also external end points outside the ALLAHABAD UP GRAMIN BANK network over ISDN network The suitable solution for High Definition Video Conference System should be provided by the selected bidder to work both on ISDN amp IP for which necessary components devices should be supplied by the selected bidder along with the system devices The cost of such component device should be included in the Video Conferencing System as mentioned in the BOM The solution should include HD MCU hardware necessary software either in standalone form appliance for gatekeeper scheduling and network management functionality HD group conferencing end points with HD Professional Display monitors The solution should allow the bank to schedule conferences via the MCU up to 6 months in advance send notifications to participants of conference scheduled monitor and moderate all conferences from a central location configure conference settings for each conference including video audio data H 239 settings speed of connectivity for each conference configure for dial out or dia
70. of 77 REQUEST FOR PROPOSAL RFP FOR IMPLEMENTATION OF COMPREHENSIVE HIGH DEFINITION VIDEO CONFERENCING SOLUTION IN ALLAHABAD UP GRAMIN BANK INTRODUCTION ALLAHABAD UP GRAMIN BANK a prominent Regional Rural Bank in Uttar Pradesh having presence in 11 Districts of Uttar Pradesh hereinafter referred to as the Bank intends to implement High Definition Video Conferencing Solution as per Scope of Work in Annexure H of the RFP We invite sealed offers Technical Bid and Commercial Bid for implementing the comprehensive Hish Definition Video Conferencins Solution as described in this document 1 OBJECTIVE The Bank have has to establish Video Conferencing VC facility at 13 2 locations covering its Head Office 10 Regional Offices Staff Training Colleges Sitapur amp Data Center at Lucknow and Allahabad Bank Head Office Kolkata as well as FGM Office of Allahabad Bank in Lucknow The Bank now intends to implement the High Definition Video Conferencing facility in selected locations of the Bank 2 SCOPE OF WORK HARDWARE AND SOFTWARE REOUIREMENTS This tender consists of the following requirements details are as per Annexure explaining Scope of Work The Bank proposes to select a vendor who can offer a suitable technical and cost effective solution for implementing comprehensive High Definition Video Conferencing Solution and maintain the same for a period of five years 3 years Warranty 2 years AMC fo
71. ompletion of warranty period Such payment shall be released quarterly in arrears The bidder shall submit the preventive maintenance activity report service call report downtime report duly certified by bank s official along with payment claim letter Bank will calculate the uptime and impose penalty as per uptime clause However total penalty shall be restricted to 25 of quarterly AMC claiming value Downtime report should be collected from the respective locations duly certified by Bank s officials In case of any disputes in downtime it should be resolved amicably mutually agreed upon However the bidder shall submit the necessary proof that the failures are not on account of hardware software of the Video Conference Systems 17 10 It may be noted that the Bank reserves the right to demand performance Bank Guarantee to the tune of 10 of the value of the Purchase Order if AMC charges quoted by the bidder are abnormally low below 3 of the cost The Bank has discretion to consider such offer or for seeking clarification from the bidder to decide for consideration This Bank Guarantee will be towards contractual AMC obligations of the bidder Bidder shall quote the charges of AMC as per the Bill of Material Annexure G SCOPE INVOLVED DURING WARRANTY AND AMC PERIOD During the period of contract up to completion of Warranty and also during annual maintenance if contracted the bidder shall do the following 18 1 Any engineering
72. on local delivery storage cabling if required installation and commissioning of project at video conferencing locations including integration migration acceptance testing commissioning of ISDN Leased Line if reguired and also includes transit insurance insurance up to date of acceptance of the project by the bank documentation warranty annual maintenance if contracted and training of Bank s personnel and all other related activities with regard to establishment of project at video conferencing locations The Successful Bidder has to carry out all the Scope of Works defined in Annexure H and also to comply with the Technical Specifications narrated in Annexure E and any other related works related to this Project so as to ensure smooth implementation of End to End Comprehensive High Definition Video Conferencing Solution in all the Locations of the Bank 5 DELIVERY INSTALLATION amp COMMISSIONING AND ACCEPTANCE 5 1 5 2 5 3 5 4 5 5 Bank shall provide the address and contact details for delivery of materials while placing the order Delivery should be within 8 weeks from the date of receipt of the Purchase Order for non road permit locations The Delivery period for Road Permit locations will be 10 Weeks Please note that no extra charge tax will be paid for those locations where road permit is required Vendor only has to arrange for road permit at his cost It will be the sole responsibility of the vendor to
73. ontracted and down time happened durins the time of preventive maintenance activity and Force Majeure However bidder shall inform the Bank 7 days in advance before doing preventive maintenance or pre planned activity The percentage uptime is calculated on monthly basis 12 hours a day Total contracted minutes in a month downtime minutes within contracted minutes in a month x 100 Total contracted minutes in a month Log book shall be maintained for recording details such as date and time of failure nature of failure time of reporting time of restoration details of repair acknowledgement by the bank that the failure is rectified signature of both bidder and bank etc Log book shall also be maintained for recording failure on the part of UPS and earthing If the bidder fails to maintain guaranteed uptime of 99 5 for all the ordered locations the Bank shall impose penalty as mentioned below on slab basis Duration of failure Penalty Up to 108 Minutes up to 99 5 Nil 109 Minutes 168 minutes 500 99 49 to 99 22 169 Minutes 228 Minutes X 750 99 21 to 98 94 229 Minutes 432 Minutes 1000 98 93 to 98 Beyond 432 Minutes Below 98 2000 For every one hour of failure or part thereof If the uptime is below 95 the Bank shall have full right to terminate the contract under this RFP or AMC if contracted The right of termination shall be in addition to the penalty as mentioned
74. ort for Local Global server Directories Unlimited entries using Server directory supporting LDAP and H 350 Last number called The unit should come with easy to use infra red hand held remote control with operating distance of at least 3m RFP 5 2015 16 Property amp IT Department HO Page 48 of 83 Page 52 of 77 230VAC 10 50Hz single phase Operating Operating Temperature 10 to 35 Temperature Centigrade and humidity Brand Model with part no for all Details to Brand and model components of the solution to be be provided details guoted by the Wall mounted shelves to be supplied along with Endpoints to hold the Camera above the LCD TV and CODEC and other accessories below the LCD TV Shelves Shelf shall be mounted against the wall in such a way that all connecting cables shall be concealed behind the display in a neat manner 27 Power bidder Onsite Warranty amp support for Warranty three Years and the OEM should offer a warranty certificate AMC support for 2 years after expiry of Warranty The bidder should have a back to back support from the OEM Any upgrades and updates should available during warranty and AMC at no extra cost 4 Display Unit At Head Office in Main Conference Hall Specification Requirement Complied Remarks Yes No Deviation 40 higher professional Screen Size LCD LED monitor with Anti Reflection Resolution 4920
75. our Registered Office at and local office at India have agreed to issue the PERFORMANCE GUARANTEE THEREFORE WE Name of the issuing Bank through our local office at India furnish you the PERFORMANCE GUARANTEE in manner hereinafter contained and agree with you as follows We Name of the issuing Bank undertake to indemnify you and keep you indemnified from time to time to the extent of Rs Rupees an amount equivalent to 10 of the Contract Price against any loss or damage caused to or suffered by or that may be caused to or suffered by you on account of any breach or breaches on the part of the CONTRACTOR of any of the terms and conditions contained in the Contract and in the event of the CONTRACTOR default or defaults in carrying out any of the work or discharging any obligation in relation thereto under the CONTRACT or otherwise in the observance and performance of any of the terms and conditions relatins thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you Such sum or sums not exceeding the sum of Rs Rupees may be claimed by you on account of breach on the part of the CONTRACTOR of their obligations in terms of the CONTRACT Notwithstandins anythins to the contrary we agree that your decision as to whether the CONTRACTOR has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask
76. penalty at 0 50 for each completed calendar week of delay or part thereof on the cost of the order will be deducted from the delivery payment or from any other payments for the delay in submission of Bank Guarantee 9 3 Security Deposit should be submitted by way of DD drawn on ALLAHABAD UP GRAMIN BANKpayable at Banda Bank Guarantee may be obtained from any of the Scheduled Banks However it should be as per the bank s format 9 4 Security Deposit Performance Bank Guarantee should be valid for 3 years and shall be retained till the completion of warranty period The suarantee should also contain a claim period of Three months from the last date of validity 9 5 The selected bidder shall be responsible for extendins the validity date and claim period of the Bank guarantees as and when it is due on account of incompletion of the project and warranty period 9 6 The security deposit bank suarantee will be returned to the bidder on completion of Warranty Period 9 7 The Bank shall invoke the Bank guarantee before the expiry of validity if work is not completed and the suarantee is not extended or if the selected bidder fails to complete his obligations under the contract The Bank shall notify the selected bidder in writing before invoking the Bank guarantee 10 ORDER CANCELLATION TERMINATION OF CONTRACT The Bank reserves its right to cancel the entire unexecuted part of the Purchase Order at any time by assigning appropriat
77. publicity by the bidder in which the name of the Bank is to be used will be done only with the explicit written permission of the Bank 24 INSURANCE The Hardware to be supplied will be insured by the bidder against all risks of loss or damages from the date of shipment till such time the same is delivered installed and commissioned at site and handed over to the Bank Office Certificates of the Comprehensive Insurance Cover will be submitted to the Bank for verification examination and record if required 25 GUARANTEES The bidder should suarantee that the hardware items delivered to the Bank are brand new including all components In the case of software the bidder should guarantee that the software supplied to the Bank includes all patches upgrades updates etc and the same are licensed and legally obtained All hardware and software must be supplied with their original and complete printed documentation 26 CONFIDENTIALITY The bidder shall take all necessary precautions to ensure that all confidential information is treated as confidential and not disclosed or used other than for the purpose of project execution Bidder shall suitably defend indemnify Bank for any loss damage suffered by Bank on account of and to the extent of any disclosure of the confidential information 27 AMENDMENTS TO THE AGREEMENT Once contract agreement and AMC agreement If AMC contracted are executed with the bidder No amendments or modif
78. r all locations 3 ELIGIBILITY CRITERIA A vendor submitting the proposal in response to this RFP shall hereinafter be referred to as Bidder and implementation of High Definition Video Conferencing Solution across the Bank shall hereinafter be referred as Project The Bidder could be a System Integrator or a manufacturer of Video Conferencing Equipment Interested Bidders who can offer and implement Comprehensive Video Conferencing Solution in the Bank and meeting the following Eligibility Criteria may respond Page 5 of 77 Criteria Documents Required The Bidder must be a registered Copy of Certificate of Incorporation and company in India as per Companies Act Certificate of Commencement of Business 1956 in case of Public Limited Company OR Copy of Certificate of Incorporation in the case of Private Limited Company The Bidder should have minimum of 5 Proof of document to this effect by way years of experience in implementation of Purchase Order s OR Project of Video Conferencing Solutions as on Completion Certificate from the customer RFP issued date by mentioning the time frame clearly Bidder should have supplied and Purchase Order copies issued by implemented Video Conferencing Organizations in Govt PSU BFSI Sector Solutions in at least two of the reputed since 01 04 2010 Organizations in Govt PSU BFSI Sector in India during the last five years i e 01 04 2010 to till date Bidder should ha
79. relevant product information brand and model number offered printed product brochure technical specification sheets etc should be submitted along with the Offer Failure to submit this information along with the offer may result in disqualification MAKE AND MODELS It is mandatory to provide make amp model of all the items and their subcomponents as has been sought in the technical specification The Offer may not be evaluated and or will be liable for rejection in case of non submission or partial submission of make model of the items offered Please note that substituting required information by just brand name is not enough ERASURES OR ALTERATIONS The Offers containing erasures or alterations will not be considered There should be no hand written material corrections or alterations in the offer Technical details must be completely filled in Correct technical information of the product being offered must be filled in Filling up of the information using terms such as OK accepted noted as given in brochure manual is not acceptable The Bank may treat such Offers as not adhering to the tender guidelines and as unacceptable COSTS amp CURRENCY The Offer must be made in Indian Rupees only as per Bill of Material Annexure G EVALUATION OF BID 20 1 The Bank will evaluate the bid s submitted by the bidder s under this RFP The Bank may engage the external agency for evaluation of the bid It is Bank s discretion
80. report amp downtime report for each location and satisfactory report on resident engineer along with attendance certificate with timings duly certified by Bank s Official The Preventive maintenance activity should be completed every guarter in all the locations and report should be submitted to the Bank Preventive maintenance activity should take care of physical verification device configuration verification device health checkup Cleaning of devices fine tuning the configuration security checkup verification of bugs patches upgradation of firmware software etc The preventive maintenance report format shall be prepared by the Bank the bidder shall strictly follow the format of bank and submit the same for each location wise while claiming the payment Payment for network Cabling and Labour Charges shall be released basing on the actual consumption and submission of the proof in this regard Bank shall release the delivery installation payment to the selected bidder after deducting the entire buyback value Bank shall not consider the adjusting of buyback value in the Invoice value 9 SECURITY DEPOSIT PERFORMANCE BANK GUARANTEE 9 1 The successful bidder should submit a Security Deposit Performance Guarantee for 10 of total value of the contract within 15 days from the date of acceptance of the Order Page 19 of 77 9 2 If the Security Deposit Performance Guarantee is not submitted within the time stipulated above
81. s shelves necessary hardware amp OS for installing the proposed software should be included in the cost of the equipments and it should not be quoted separately It may be noted that the requirement given in this tender is indicative only and Bank will have the option to purchase 10 more or less than the quantity specified in this tender at the same price and the tender conditions Page 7 of 77 A INSTRUCTIONS 1 PRE BID MEETING A pre tender meeting of the intending bidders will be held at 03 00 PM on Friday 10 July 2015 at ALLAHABAD UP GRAMIN BANK Conference Hall 1 Floor Banda 210 001 to clarify any point doubt raised by them in respect of this RFP No separate communication will be sent for this meeting All communications regarding points requiring clarifications and any doubts shall be given in writing to the General Manager HO Banda by the intending bidders before 03 00 PM on 10 July 2015 Authorized representatives of interested bidders shall be present during the scheduled time The Bank shall clarify the queries during the pre bid meeting and the replies along with the queries shall be uploaded in the Bank s website and no individual correspondence shall be made No individual consultation shall be entertained Bank has discretion to consider any other queries raised by the Bidder s representative during the pre bid meeting 2 EARNEST MONEY DEPOSIT EMD BANK GUARANTEE IN LIEU OF EMD 2 1 The bidder shall
82. s absolute discretion to purchase 10 more or less than the quantity Page 11 of 77 9 10 11 12 13 14 specified in this tender on the rates finalized for various items and services under this RFP within the offer validity period and such orders if any shall be governed by the RFP and agreed terms on final bid evaluation PROPOSAL OWNERSHIP The proposal and all supporting documentation submitted by the bidder shall become the property of the Bank PROJECT OWNERSHIP If the bidder is offering solutions products from other bidders principals as required in this RFP they shall detail the responsibilities of the parties involved and also submit a letter of undertaking from the parties mentioning their consent and assurance for satisfactory performance of the project The bidder must specify any and all relationships with third parties in respect of the ownership and also maintenance amp support of all hardware and software related to Hish Definition Video Conference Solution which are relevant to this RFP MODIFICATIONS AND WITHDRAWAL OF BID S No offer can be modified or withdrawn by a bidder after submission of Bid s PRELIMINARY SCRUTINY The Bank will scrutinise the Bid s received to determine whether they are complete in all respects as per the requirement of RFP whether technical documentation as required to evaluate the offer has been submitted whether the documents have been properly signed and whether ite
83. s of following requirements The detailed information provided in Annexure E G amp H Item Details Items Qty Locations Supply Installation and Multipoint Conferencing Details of the locations Commissioning of HD Solution with HD MCU are as per Annexure N Multipoint Control Unit ISDN PRI Gateway MCU and HD Video Gatekeeper Scheduler 01 Conferencing Units Network Management and necessary peripherals amp cables HD Video Conferencing Unit integrated with Display Speaker 2 MICs 14 Remote and necessary peripherals amp cables Delivery of items at MCU Site Head Office HD MCU PRI Gateways Gatekeeper Scheduler Network Management Appliance Software and necessary cables Necessary Hardware with Operating System to be supplied for installing the Software if any proposed Suitable rack for mounting the MCU and other components Delivery of items at End point locations Head Office Regiional Offices amp Other Locations HD Video Conferencing Unit integrated with Display Speaker 2 MICs Remote and necessary Cables Wall mounted shelves to be supplied along with Endpoints to hold the Camera above the LCD TV and CODEC and other peripherals below the LCD TV All the Hardware Software ordered for High Definition Video Conferencing Solution should have comprehensive onsite warranty of 3 years and AMC support for further 2 years The cost towards 3 years warranty rack
84. should be submitted along with each delivery consignment The packing list may be a part of delivery challan or separate 5 10 Acceptance shall be after 15 days of successful working from the date of successful installation and commissioning of all the ordered items in each location Acceptance test should be carried out at the ordered locations Acceptance payment shall be paid against completion of Acceptance test of all the ordered materials at the ordered locations duly certified by bank s officials in the Acceptance Test report along with Acceptance payment claim letter 6 Liguidated Damages 6 1 Liquidated damages for delay in Delivery and Installation of Hardware Software in all Locations Non compliance of the above delivery amp installation clauses 5 2 and 5 3 put together within 10 weeks For Non Road permit Locations 12 Weeks For Road Permit Locations will result in imposing penalty at 0 504 per week or part thereof on the invoice value location office address wise However the total LD to be recovered under this clause shall be restricted to 10 of the total value of the order 6 2 Liquidated Damages for non performance If the specifications of the RFP are not met by the bidder during various tests the bidder shall rectify or replace the same at bidders cost to comply with the specifications immediately to ensure the committed uptime failing which the Bank reserves its right to reject the items Page 17 o
85. sted during project implementation Warranty and AMC period If contracted The High Definition Video Conference System offered shall be modular in design scalable facilitate easy migration to new protocol support manageable reliable cost effective easily operable maintainable The suitable solution for High Definition Video Conference System should be provided by the selected bidder to work both on ISDN amp IP for which necessary components devices should be supplied by the selected bidder along with the system devices The cost of such component device should be included in the Video Conferencing System as mentioned in the BOM Page 36 of 77 10 11 12 13 14 15 16 The solution should meet the requirements of the Bank and provide the Guaranteed Performance of the High Definition Video Conferencing System If any Software proposed in the High Definition Video Conferencing Solution the necessary Hardware and OS for installing the Software should be supplied The Hardware specification should be submitted along with Technical Bid PART B Maintainability The bidder shall submit the maintenance procedures and call log in procedures The preventive and break down corrective maintenance procedures and the diagnostic test procedures available shall be submitted The escalation procedure for maintenance during Warranty and AMC if contracted shall also be submitted Expandability The expansion capabilities of t
86. t Telnet for accessing remotely for carrying diagnostics from a remote PC in the network for diagnostics The MCU should have the option of welcome screen when the conference is initiated Audio Support Page 44 of 77 1 G 711 G 722 G 722 1 G 723 1 G 729 MPEG4 AAC LD Siren 14 G 722 1 Annex C F Video amp Presentation Support 1 Video algorithms H 261 H 263 H 263 H 263 H 264 Video resolutions CIF 4CIF SIF 4SIF 352p 480p 720p and 1080p 2 Support HD CP 1080p up to 30fps 3 Presentation video resolution VGA SVGA XGA 720p 4 H 239 for presentation sharing G Security 1 H 235 AES encryption for secure conferencing PIN protected conferences 3 HTTPS for secure management H MCU Chair Control 1 The MCU should support H 243 Chair control functions for conference management by a terminal endpoint 2 The MCU must support conference control usins DTMF Control functions like invite terminate conference take or release chair control mute volume control video layout change and block or unblock admission to a conference 3 The MCU must support H 281 Far End Camera Control in voice activated and continuous presence modes l Data Support 1 The MCU must support H 239 standards for sending receiving dual streams of video and presentation content without losing MCU port capacity J MCU Video CP Layout 1 The MCU should support minimum 15 HD CP in a conference MCU should have at l
87. t for Technical Bid Part B The Technical Bid should be made in an organized structured and neat manner Brochures leaflets etc should not be submitted in loose form All the pages of the submitted bids should be filed and paginated serially numbered with seal and signature of the authorized signatory The suggested format for submission of Technical Offer for this RFP is as follows 1 2 3 10 11 12 13 Index of all the document submitted with page numbers Bidder s Covering letter This should be as per Annexure B Compliance of Technical specifications as per Annexure E should be complete with all the columns filled in Ownership letter by the bidder Undertaking letter by the bidder takins the ownership of the project execution in case third party also involved in project execution either fully or partially The bidder shall also submit the ownership certificate issued by the third party clearly mentioning the extent of ownership Undertaking letter by the bidder for providing technical consultancy Support and guidance during warranty support period and AMC if contracted Undertaking letter by the bidder for acceptance of providing service support for a minimum period of 5 years during warranty and AMC period if contracted Manufacturer Authorization Form MAFJ for the Eguipments Hardware items offered for High Definition Video Conferencing Solution Terms and Conditions compliance Table as per An
88. t of the hardware is not delivered or is delivered but not installed and or not operational or not acceptable to the Bank after acceptance testing examination In such an event the supply and installation will be termed as incomplete and system s will not be accepted and the warranty period will not commence The installation will be accepted only after complete commissioning of hardware 5 7 The Bank will not arrange for any Road Permit Sales Tax clearance for delivery of hardware to different locations and the Vendor is required to make the arrangements for delivery of hardware to the locations as per the list of locations items provided from time to time by the Bank 5 8 Commissioning of the hardware will be deemed as complete only when the same is accepted by the Bank in accordance with the Terms amp Conditions of this Tender 5 9 Partial or incomplete or damaged delivery of materials will not be considered as delivered of all the ordered materials Date of delivery shall be treated as date of last material delivered to the ordered locations if materials are not damaged In case materials are delivered with damage Date of delivery shall be treated as date of replacement of damaged material with new one Delivery payment shall be paid against completion of delivery of all the ordered materials without any damage and proof of delivery duly certified by Bank s Officials alons with delivery payment claim letter A detailed packing list
89. tenance of the system under Indian condition 30 2 The Bidder shall be responsible for any discrepancies errors and omissions in the drawings or other information submitted by him irrespective of whether these have been approved reviewed or otherwise accepted by the bank or not The bidder shall take all corrective measures arising out of discrepancies error and omission in drawings and other information as mentioned above within the time schedule and without extra cost to the bank FORCE MAJEURE 31 1 The bidder shall not be liable for default or non performance of the oblisations under the contract if such default or non performance of the obligations under this contract is caused by any reason or circumstances or occurrences beyond the control of the bidder i e Force Majeure 31 2 Forthe purpose of this clause Force Majeure shall mean an event beyond the control of the bidder due to or as a result of or caused by acts of God wars insurrections riots earth quake and fire events not foreseeable but does not include any fault or negligence or carelessness on the part of the bidder resulting in such a situation 31 3 In the event of any such intervening Force Majeure the Bidder shall notify the Bank in writing of such circumstances and the cause thereof immediately within five calendar days Unless otherwise directed by the Bank the Bidder shall continue to perform render discharge other obligations as far as they ca
90. tion Technical Specification MCU The MCU should support H 323 SIP H 320 using an ISDN Gateway or card H 324M using 3G Gateway All components of the MCU solution MCU module ISDN Interface Gatekeeper Scheduling Network Management and Endpoints should be from the same OEM p The MCU should be chassis based MCU with redundant power supply power on off switch and must be rack mountable with all the necessary accessories The suitable rack should be supplied along with MCU The MCU must support the latest H 323 standards or should be capable of being upgraded to the latest version The gatekeeper should also support the same version of H 323 ITU standard The MCU must support HD 720p and HD 1080p continuous presence with High Definition end points and should also support mix of High Definition Standard Definition end points in continuous presence mode Video quality should not be affected by number of participants in the conference and frame rate must always be above 25fps Should Support NO self see in the HD CP conference with no limitation in the number of HD CP conferences The MCU should support complete video and audio transcoding in a conference 8 The MCU should support rate matching i e end points connecting at various speeds from 128 kbps to up to 4 Mbps in a call conference without any loss in ports Page 39 of 77 The MCU shall support a mix of resolutions in both Voice Acti
91. tion no Order no cited above We hereby undertake that all the components parts assembly software used in the high definition video conferencing equipments other hardware under the above shall be original new components parts assembly software only from respective OEMs of the products and that no refurbished duplicate second hand components parts assembly software are being used or shall be used We also undertake that in respect of licensed operating system and software asked for by you in the purchase order the same shall be supplied along with the authorized license certificate and also that it shall be sourced from the authorized source Should you require we hereby undertake to produce the certificate from our OEM supplier in support of above undertaking at the time of delivery installation It will be our responsibility to produce such letters from our OEM suppliers at the time of delivery or within a reasonable time In case of default and we are unable to comply with the above at the time of delivery or during installation for the IT Hardware Software already billed we agree to take back the hardware without demur if already supplied and return the money if any paid to us by you in this regard We System OEM name also take full responsibility of both parts and service SLA as per the content even if there is any defect by our authorized service centre Reseller SI etc Authorized Signatory Name Designation amp Seal
92. tion of the Project The selected bidder should specify the no of support engineers reguired to be stationed at the locations during the period of implementation GENERAL SCOPE 1 Assessment of the bank s existing IP and ISDN network and other infrastructure reguired for smooth implementation of the videoconferencing solution should be done by the bidder 2 Designing and handing over the Solution document for implementation of the Solution in the Bank Preparing and Handing over the PERT Chart to Bank till Sign off Guiding the Bank for up gradation of Hardware and Network if any Delivery Installation commissioning of Hardware and Software at all locations Review of pilot implementation and taking corrective steps pU BE ec on The bidder to take always proactive reactive preventive and corrective maintenance steps and ensure that the functioning of the Bank is no way affected 8 The bidder has to train the staff of the Bank as under a One day training program for at least two officials of the Technology Management Section of all the Circles at respective locations including Head office at the time of installation b The successful Bidder shall coordinate with the Bank s staff during the installation and commissioning of the Video Conferencing Solution The successful Bidder shall train Bank s staff in proper Operation Trouble identification Troubleshooting and routine maintenance of the Video Conferencing Solutio
93. to decide at the point of time Bank may seek clarifications from the bidders during evaluation of Bid if required The bidder has to respond to the Page 14 of 77 20 2 bank and submit the relevant proof supporting documents required against clarifications if applicable The Technical Bid Part A submitted by the bidder will be evaluated based on the format mentioned in Annexure C The Technical Bid Part B of only those bidders who gualified in Technical Bid Part A will be opened with due communication by the Bank The Commercial Bid of only those bidders who gualified in Technical Bid Part B will be opened with due communication by the Bank 21 RIGHT TO ALTER OUANTITIES The Bank reserves the right to alter the guantities either more or less specified in the Offer in the event of changes in plans of the Bank B TERMS AND CONDITIONS 1 EFFECTIVE DATE 1 1 1 2 The effective date shall be date of acceptance of the order by the selected bidder However the bidder shall submit the acceptance of the order within seven days from the date of receipt of order The Bank reserves the right to consider the late acceptance of the order if any at its discretion The Bank shall place either single or multiple orders to the selected bidder under the quantity mentioned in the RFP 2 PROJECT EXECUTION 2 1 The Bank and the selected bidder shall nominate a Project Manager each immediately on acceptance of the order who shall be t
94. ts MCU and the GW proposed should be from the same OEM Complied Yes No Remarks Deviation Video Standards Audio Standards Should support H 261 H 264 Video standards Should support G 711 G 728 audio standards H 263 G 722 Call Bandwidth ISDN Bandwidth ISDN Calling Features IP Calling Features Should support H 320 H 323 calls supported up to 2 Mbps Minimum 2 PRI Interfaces and The system should support following H 320 calling features IVR auto attendant Direct Inward Dialing DID Default Operator extension Call routing to MCU multipoint Conference bridge Digit manipulation Flexible dial plan The system should support followins H 323 calling features IVR auto attendant Dial by E 164 address Digit manipulation Flexible dial plan Dial from MCU with and without a satekeeper 10 Web Control Interface Security The system should support complete configuration control and monitoring via web browser The following ports should be available at least 4 ISDN PRI ports RJ45 Ethernet 10 100 Mbps full half duplex Administrator User passwords The system support ISDN bonding agoregation Automatic speeding on loss of channels and Guest should H 221 Down ISDN B Page 48 of 77 3 High Definition Video Conference Endpoints Specification Requirements Complied Yes No Remarks Deviation Unit Components The unit offered m
95. ubmitted along with the bid otherwise the bid is liable for rejection Page 25 of 77 19 20 21 18 12 Preventive maintenance shall be compulsory during Warranty and AMC period if contracted Preventive maintenance activity should be completed every quarter and report should be submitted to the bank Preventive maintenance activity should take care of physical verification device confisuration verification device health checkup cleaning of devices fine tuning the configuration security checkup verification of bugs patches etc The preventive maintenance report format shall be prepared by bank the bidder shall strictly follow the format of bank and submit the same for each location while claiming AMC payment if contracted 18 13 The bidder shall provide centralized complaint booking facility to the bank and the dash board if available shall be provided to the Bank The method of booking complaints shall be E mail Toll free no on line portal web etc 18 14 Escalation matrix should be provided for support technical project etc 18 15 During AMC period If contracted Bank may by notice of not less than 30 days in writing to the bidder modify or delete either any location or all location either partial items or all items of the contract SPARE PARTS 19 1 The vendor shall make available the spare parts components etc for the systems for a minimum period of 5 years after warranty and AMC period 19 2 If any
96. ue to omission or act of the selected bidder or theirs sub Page 26 of 77 22 bidders The bidder shall also ensure cleanliness of the site work area durins execution of the contract 21 3 The bidder should take all care not to hamper the working of the offices Any interruption in the offices has to be foreseen by the bidder and the same has to be brought to the notice of the Bank in writing and only on approval by the Bank the bidder shall proceed ahead The bidder shall always take prior permission of the premise in charge of the Bank before starting any work The selected bidder shall supply identity cards to all their employees scheduled to work in the bank s premises and formally submit request letter to the bank s official for permitting access The bidder shall abide by the security rules amp procedures of the bank Any reguirement of working after office hours and on holidays of the bank shall be foreseen and a reguest in writing shall be made to the bank in advance and obtain permission from the bank 21 4 In case any damage of Bank s property during execution of work is attributable to the bidder bidder has to replace the damaged property at his own cost 21 5 The selected bidder has to execute an Undertaking of Authenticity for Hardware items as per Annexure O INDEMNITY The bidder shall keep and hold the Bank indemnified and harmless from time to time and at all times against all actions proceedings claims suits
97. ure D Commercial Bid furnishing all relevant information as reguired as per Bill of Material as per Annexure G Format for submission of bid as per Annexure F 3 2 All the Bids shall be submitted in English Language 4 FORMAT FOR TECHNICAL AND COMMERCIAL BIDS The Technical Bid Part A Part B and Commercial Bid should be made in an organized structured and neat manner Brochures leaflets etc should not be submitted in loose form All the pages of the submitted bids should be filed and paginated serially numbered with seal and signature of the authorized signatory The format for Technical Bid Part A Part B and Commercial Bid is furnished in Annexure C Annexure D and Annexure F respectively 5 SUBMISSION OF BIDS 5 1 Technical Bid Part A The Technical Bid Part A for High Definition Video Conferencing Solution is to be sealed in a separate Envelope superscribed on the top of the cover as Technical Bid Part A for HD Video Conferencing Solution The Technical Bid Part A must contain EMD Bank Guarantee in lieu of EMD as per clause 2 Page 9 of Instructions of this document The Technical Bid Part A should be complete in all respects and contain all information sought for as per Annexure C 5 2 Technical Bid Part B The Technical Bid Part B for High Definition Video Conferencing Solution is to be sealed in a separate Envelope superscribed on the top of the cover as Technical Bid Part B for HD Video Conferencing So
98. ust be complete with High Definition Videoconferencing Codec High Definition Camera Microphone Remote Control and reguired cables The HD Camera and Codec should be from the same OEM The MCU and Video Endpoints should be from the same OEM Bandwidth a 128 512 Kbps over ISDN b 128 kbps 4 Mbps over IP H 323 in a point to point call c Up to 4 Mbps in MultiSite Video Standards Unit should support the following ITU Standards H 261 H 263 H 264 Video Features Should support minimum16 9 Wide screen Should give both Picture in Picture PIP and side by side layouts on single screen Video Inputs Video Outputs The Unit should have minimum video inputs as follows 2 X HD video Inputs 1 x DVI XGA for PC and LAN Presentation purpose 1 x S Video for additional SD video input is desirable The unit should have minimum video outputs as follows 2 X HD video outputs video and presentation 1 X S Video output is desirable Video Formats The unit should support following video formats or higher PAL VGA SVGA XGA SXGA WUXGA 8 Live Video Resolutions PAL The codec unit should support following native PAL resolutions HD 720p 1280 x 720 pixels 1080p 1920 x 1080 pixels 4CIF 704 x 576 pixels Native resolutions The unit should support following PC video resolutions Page 49 of 77 XGA 1024 x 768 SXGA 1280 x 1024 WUXGA
99. vated mode and Continuous Presence 10 11 12 13 14 15 The MCU shall support down speeding and packet error loss concealment methods to ensure optimum video and audio quality The MCU must support H 235 standard AES encryption without impacting port capacity or other features The MCU should support personal video layout per participants The MCU should support multiple HD CP and Standard Definition Conferences The MCU should interoperate with multiple vendors endpoints The supported medium should be IP v4 and IP v6 The offered MCU should be Telepresence ready for future upgradation MCU Capacity The MCU should support the following capacities in one single box chassis a 4 High Definition end points 1080p video in CP mode in a single conference b 11 High Definition end points 720p video in CP mode in a single conference c 50 Standard Definition end points 4CIF 352p video in CP mode in a single conference d A combination of 10 High Definition end points 720p and 20 Standard Definition end points 4CIF 352p in a single conference Maximum Bandwidth supported per port 2 Mbps MCU Management The MCU should have IP based Gatekeeper Scheduler and Network management systems and should be external to the system The Gatekeeper should support 100 concurrent calls and 500 registrations on an external server appliance Other technical specifications The MCU should suppor
100. ve executed minimum Implementation Certificate from the two Video Conferencing Project in above Organisations by mentioning the HD which one project should have minimum SD MCU amp Endpoints quantity clearly 4 one HD MCU 8 5 HD End Points and with the period of implementation another project with minimum one MCU amp 15 End Points either HD or SD during the period of 01 04 2010 to till date Bidder should have annual turnover of Audited Balance Sheet and P amp L Accounts 2 2 Crores during the past two for last two financial years i e FY 2013 5 financial years FY 2013 2014 FY 2014 2014 FY 2014 2015 2015 OR Auditor Certificate Further all bidders will have to submit the following Non Interest EMD for X 50 000 By way of DD favoring ALLAHABAD Refundable UP GRAMIN BANK payable at Banda Bank Guarantee in 1 lieu of EMD as per Annexure I If the EMD is in the form of Bank Guarantee the same should be valid for minimum period of 6 months from the last date of submission of offer Application fees for By way of DD favouring ALLAHABAD 2 000 Non Refundable UP GRAMIN BANK Failure to produce EMD and Application fee while submission of the proposal shall render the applicant ineligible for further process The Bidder should submit separate DDs one each for EMD and Application Fee if DDs are submitted Page 6 of 77 4 REQUIREMENT DETAILS This tender consist
101. wever the Bank reserves the risht of placing the order for one or more location at a time and Bank may place the order on phased manner The technical scope of work is to provide comprehensive High Definition Video Conferencing systems in turn key basis in the design and implementation of Video Conferencing solution This project includes but not limited to the following 3 1 Supply of Ordered materials of Hish Definition Video Conference Systems 3 3 Installation and commissioning of ordered materials 3 4 Liaison with BSNL for getting local work order for MPLS ISDN 3 5 Getting the necessary devices from 5 150 any other Communication service provider for MPLS ISDN 3 6 Commissioning of Lines MPLS ISDN etc at the respective locations 3 7 Providing data cabling 3 8 Configuration of High Definition Multi point Control Unit Gatekeeper Scheduler HD Endpoints with relevant features 3 9 Configuration of High Definition video conference system for working via IP and ISDN etc 3 10 Enablement of Video Conference Systems under Centralized management system of the bank 3 11 Enablement of data security parameters 3 12 Enablement of IP SLA QoS CoS IPV6 WAN acceleration WAN optimization if required for the bank and requested to the bidder The bidder shall adhere to the Network addressing scheme of the Bank However bank will accept the suitable IP addressing scheme based on the technical solution sugge
102. x1080 Full HD Resolution Brightness 450cd m2 or higher Interfaces VGA HDMI AV Port DVI D Audio Input Av PC audio in Audio Output 2 x 10Watt speakers integrated with monitor Environment Contrast Ratio Dynamic Contrast Ratio 10000 1 or More Page 49 of 77 Display to be supplied along with wall mounting kit and table stand 9 Wall mounting Should provide 3 year warranty including panel 40 or higher professional LCD monitor with Anti Reflection Technology 1920x1080 Full HD Resolution 450cd m2 or higher Screen Size Resolution Brightness Interfaces VGA HDMI AV Port DVI D AV PC audio in 2 x 10Watt speakers integrated with monitor Audio Input Audio Output Environment Dynamic Contrast Ratio 30000 1 or More Display to be supplied along with wall mounting kit and table stand Contrast Ratio Wall mounting Should provide 3 year warranty Warranty including panel 5 Support Reguirement Complied Yes No Remarks Deviation The Support Services of the service provider at Head Office should be available from 8 am to till 8 pm on all the Bank working days during the entire project implementation period and during warranty AMC if contracted The Service Support shall be available from the day of Installation Bbidder has to ensure that regular functioning of video conferencing does not hamper If

RFP for Video Confrencing - Allahabad UP Gramin Bank

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