Arctic User`s Manual
Contents
1. Arctic User s Manual Arctic EDGE Router 2280 Version 5 4 September 2006 User s Manual Copyright and Trademark Copyright 2004 2006 Viola Systems Ltd All rights to this manual are owned solely by Viola Systems Ltd referred elsewhere in this User s Manual as Viola Systems All rights reserved No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems Ethernet is a trademark of XEROX Corporation Windows and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation All other product names mentioned in this manual are the property of their respective owners whose rights regarding the trademarks are acknowledged Viola Systems Ltd Lemminkaisenkatu 14 18 B FIN 20520 Turku Finland E mail info violasystems com Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet http www violasystems com Arctic EDGE Router 2 Viola Systems Ltd User s Manual Disclaimer and Revisions Viola Systems reserves the right to change the technical specifications or functions of its products or to discontinue the manufacture of any of its products or to discontinue the support of any of its products without any written announcement and urges its customers to ensure that the information at their disposal is valid V2. GPRS username lusername GPRS password passwd PPP idle timeout sec 1800 Maximum MTL value 1500 e Enabled C Disabled Use GPRS as default route Version 5 0 0 2002 2006 Viola Systems Ltd GPRS enabled When set to yes GPRS interface is automatically attached to GPRS network Access Point Name GPRS GPRS APN name where the connection is made PIN code SIM card pin code DNS servers When set to From GPRS network the DNS servers are obtained automatically from GPRS network If parameter is set to User defined DNS servers are defined in Ethernet menu IF DNS proxy is enabled in Arctic local computers connected to Arctic Ethernet can use the Arctic as DNS server Led indication In Data only mode GPRS LED blinks green when transmitting data In Informative mode LED blinks also when connected to GPRS network without data transfer GPRS context is active On Informative mode the GPRS LED behaves following way OFF GPRS Modem turned off 600 ms ON 600 ms OFF No SIM card inserted or no PIN entered or network search in progress Arctic EDGE Router 21 Viola Systems Ltd User s Manual 75 ms ON 3 s OFF Logged to network 75 ms ON 75 ms OFF 75 ms ON 3 s OFF GPRS activated Flashing slow Indicates GPRS data transfer ON GSM Data call on progress GPRS username Username used for authentication if APN requires it GPRS password Password used for authentication if APN requi
3. UDP TCP ARP DNS DHCP FTP TFTP SSH VPN client requires Viola M2M Router SSHv2 server and client SSHv1 server and client L2TP client FTP TFTP and HTTP software update Static routing proxy ARP port forwarding Simultaneous GPRS CSD and SMS SMS configuration and status reporting Stainless steel frame Size 225 mm x 115 mm x 45 mm WxLxH Weight 1 1 kg optional DIN rail mounting available Serial Device Interface Tunneling VPN Serial Device Connectivity Dimensions and Weight Arctic EDGE Router 39 Viola Systems Ltd User s Manual Limited Warranty Coverage Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the warranty period This non transferable limited warranty is only to you the first end user purchaser The warranty begins on the date of purchase and lasts for the period specified below Arctic EDGE Router one 1 year Excluded Products and Problems This warranty does not apply to a Viola Systems software products b expendable components such as cables and connectors or c third party products hardware or software supplied with the warranted product Viola Systems makes no warranty of any kind on such products which if included are provided AS IS Excluded is damage caused by accident misuse abuse unusually heavy use or external environmental causes Remedies Your sole and exclusive remedy for a covered defect is rep
4. O S Arctic EDGE Router 11 Viola Systems Ltd User s Manual Top Panel Description The side panel of the device contains all LEDs which are used to indicate the status of the Arctic The LEDs are numbered from 1 to 7 starting from the panel side A detailed description of each LED is listed below LED LED Name LEDs state Description number Green blinking System is operational A AAA AAA A AA MA Ethernet link up Not lit No Ethernet link cable not connected Green Blinking Ethernettraffic 222 po Green GSMaata dialin ENEE OR o o po Green Blinking PO 6 VPN SteadyOn VPNcomected __ _ po Green Blinking O SS 7 jError Red Errordetected _____ For more detailed GPRS LED information please refer to Chapter 4 Back Panel Description The Arctic EDGE Router has an antenna connector and a slot for a SIM card on the back panel 1 FME connector for an antenna 2 SIM Card slot It is recommended NOT to insert or remove the SIM card while the GPRS module is in operation The SIM card contents may become corrupted if the card is removed while the GPRS module is writing data to it Arctic EDGE Router 12 Viola Systems Ltd User s Manual Product Information Label The product information label on the underside of the Arctic contains the following information 1 Product type 2 Serial number 3 MAC address The Ethernet address MAC address of the unit is printed on the product labe
5. VPN connection checking If connection to the selected IP address is lost the connection is restarted Monitor uses ICMP echo ping packets to check the connection When used with VPN the remote IP peer address should be used When it is used the monitor checks also the VPN connection VIOL AM A Reed eae a Arctic Configurator System Network Firewall Services Applications Tools Connection monitor settings E Enabled Disabled ICMP Echo sending Interval sec 200 Reply timeout secs Retries Target IP address Secondary target IP address 0 none Version 5 0 0 2002 2006 Viola Systems Ltd ICMP Echo sending Selects if the monitor is enabled Interval sec Determines how often the connection is checked by sending ICMP echo packets The interval must be smaller than GPRS idle timeout typically 2 3 of GPRS idle timeout in order to have uninterrupted communication Reply timeout secs The waiting time for reply packets Retries timeout secs The number of tries before connections are restarted Target IP address The host IP address to which echo packets are sent to When VPN is used the Viola M2M Routers end peer address must be used to check the GPRS connection Secondary target IP address The secondary host IP address to which ICMP echo packets are to be sent if the sending to primary target host IP address fails Monitor should be always be enabled to make sure that th
6. components in the Arctic platform Details of each component are also listed below HARDWARE Application Services CPU Platform HTTP server CGI e 32 bit RISC microcontroller FTP client e 32MBRAM e 8MB Solid state FLASH memory Telnet server SSH server and client Temperature sensor Real Time Clock Syslog DHCP server and client Status querying using SMS Network Interface e 10 100 Base T Ethernet RJ45 Device Interface e Serial console port RS 232 DNS proxy SNMP MIB II Mechanics e Stainless steel casing e Optional DIN rail mounting tools Management and Configuration e Web user interface SOFTWARE e Console port Operating System e Telnet e Multitasking embedded uCLinux Supported Protocols e PPP IP ICMP UDP TCP ARP DNS DHCP FTP TFTP HTTP Arctic EDGE Router 8 Viola Systems Ltd User s Manual 2 Physical Interfaces The Arctic unit contains three panels for interface connections and status indication These panels are 1 Front panel The front panel includes power supply Ethernet and console connectors Also reset switch and power switch are located in front panel 2 Back panel has the GPRS antenna connector FME and SIM card holder 3 Top panel The side panel contains all LEDs which indicate the status of the device A Arctic EDGE Router 9 Viola Systems Ltd User s Manual Front Panel Description The front panel of the Arctic consists of the following connecto
7. from your Internet Service Provider If possible it is recommended to use an HTML browser to set up network settings as described in the next chapter If using a console please follow the procedure below 1 Before beginning turn off the power from all devices and check that the power switch of the Arctic is in the OFF position 2 Connect a serial cable crossover to the console serial port RS1 and an Ethernet cable to the RJ45 connector 3 Switch the Arctic on by toggling the power switch to ON position 4 Connect to Arctic using COM port and terminal program Hyperterminal Serial settings for console RS1 are 19200 8 N 1 and none handshaking COM1 Properties E x Port Settings Bits per second RUE Data bits Parity Stop bits Flow control Restore Defaults 5 Stop the PPCboot to get the Arctic gt command prompt Set the IP address and netmask using command setenv Arctic EDGE Router 15 Viola Systems Ltd User s Manual Arctic COM1 HyperTerminal aan S Ol x File Edit View Call Transfer Help PPCBoot 1 1 6 Apr 14 2005 18 44 18 Viola Systems Arctic Board HOTOROLA Coldfire MCF5272 Viola Systems Oy Arctic Board http www violasystems com 32 HB 8 HB serial serial serial 60 06 70 01 06 51 key to stop autoboot 4 seteny 1paddr 192 168 100 1 setenv netmask 259 200 200 0 seteny gatewayip 4 saveeny Saving Enviroment to EEPROM arc
8. local DHCP server When enabled all other settings are disabled on this page Host name Sets the Arctic device hostname This is important to set up correctly when using a Viola M2M Router and VPN Domain name Domain name for name resolution Ethernet IP address IP address used by eth0 interface Network mask Network mask used by eth0 interface Use Ethernet as default route usually No Defines is next parameter Default router used or not Usually set to No because either GPRS or VPN is used as default router Arctic EDGE Router 20 Viola Systems Ltd User s Manual Default router Default router used when the direct route to host or network is not know This parameter applies to eth0 interface only When GPRS or VPN is used as default router this parameter has to be set to 0 DNS servers Name server IP address for resolving host names to IP address and vice versa Series 5 firmware also supports automatic DNS server IP addressing from GPRS network This feature is enabled from GPRS settings Network gt GPRS GPRS GPRS settings include APN and other settings for GPRS network connectivity More details of GPRS connectivity is in Chapter 7 VIOL AM systems ZW Arctic Configurator System Network Firewall Services Applications Tools GPRS Settings GPRS enabled ves y Access Point Name GPRS INTERNET PIN code Morin DNS servers User defined LED indication Data only
9. Emission Test Class A 1 Radiated Emissions 30 1000MHZz 2 Conducted Emissions 0 15 30MHz EN 50082 1 Immunity Test 1 IEC 801 3 Radio Frequency Electromagnetic Field 2 IEC 801 2 Electrostatic Discharge 3 IEC 801 4 Fast Transients AC Power Ports and Signal cables Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89 336 EEC Warning This is a Class A product In a domestic environment this product may cause radio Interference which may make it necessary for the user to take adequate measures Manufacturer s Contact Information Viola Systems Ltd Lemminkaisenkatu 14 18 B FIN 20520 Turku Finland Phone 358 20 1226 226 Fax 358 20 1226 220 Arctic EDGE Router 4 Viola Systems Ltd User s Manual Warranty and Safety Instructions Read these safety instructions carefully before using the products mentioned in this manual Warranty will be void if the product is used in any way in contradiction with the instructions given in this manual or if the product has been tampered with The devices mentioned in this manual are to be used only according to the instructions described in this manual Faultless and safe operation of the devices can be guaranteed only if the transport storage operation and handling of the devices is appropriate This also applies to the maintenance of the products To prevent damage both the product and any te
10. NMP Agent YOL AM systems Arctic Configurator System Network Firewall Services Tools SNMP Settings f Enabled SNMP agent MIB 11 Disabled Read only SNMP community public Read and write SNMP community private version 5 0 0 2002 2006 Viola Systems Ltd SNMP agent supports SNMPv1 MIB II Arctic EDGE Router 31 Viola Systems Ltd User s Manual Tools Menu The Tools menu provides the access to web based tools used for troubleshooting with the Arctic It is possible to execute simple shell commands through the Web console Also GPRS information can be obtained from Modem Info menu For example output from command ifconfig VIOL AM Ly r n Arctic Configurator _System Network Firewall Services Applications Tools Status Operations completed successfully Web Console ethO Link encap Ethernet H vaddr 00 06 70 01 06 51 Inet addr 172 16 4 100 Beast 172 16 255 255 Mask 255 255 0 0 UP BROADCAST RUNNING MULTICAST MTU 1500 Metric 1 Re packets 1402 errors 0 dropped 0 overruns frame O Ts packets 151 errors 0 dropped 0 overruns 0 carrier d collisions 0 tequeuelen 100 Base address 0x840 la Link encap Local Loopback Inet addr 127 0 0 1 Mask 255 0 0 0 UP LOOPBACK RUNNING MTU 16436 Metric 1 Re packets 0 errors 0 dropped 0 overruns O frame 0 TX packets 0 errors 0 dropped 0 overruns 0 carrier O collisions 0 tequeuelen d Default settings Arctic may be set to factor
11. a A E a A A 10 TOO Panel Descriptor a a E 12 Back Panel Description esor E io 12 Productintormaton labels a E E SA 13 Firmware Versi 13 AA T a E E E E aee 14 KIMDACKINIG Me ACUC aan 14 Rstalatlon obte Aries cia 14 Setting of the IP Address Using a Conso0l8 ooccoocnccccccccncococcnnononcnncononononnononnnnoncnnnnaronconanenennnnons 15 Setting of the IP Address Using an HTML BrowS r occccooccnccccconcccoconconononnnnoncnnconaronononenonnonons 17 4Arclle Comtiguiator Toolunit a aaa 18 ogih to ACIC GOnIgqurator asias ia 18 General Usage of the Arctic ConfiguratoF cccooonccccconncncononcnnnnnnnconanononnanennononnnnnnnnrnconarennnnnnens 18 OS ATCC SOlWale COMM QUNATON da ccoidd 19 Ss A 19 NEO METU oo catas 20 FEO o a e Sioa 28 SIC SINS is eet o Siete aches A ese cane cvenan a eaatienteccie 29 MOONS MOTU oct teste hae a ee A crema A 32 Detatl Seting Ss ile rada 32 GPRS MED tr la 33 Placing Arco EDS EROS cad 33 GSMOSPRSIEDGE AMAN o ot la 33 SIM Gard and CA ld eos ld 34 Configuring Arctic GPRS Settings ccccoonccncccnconoconcnnconanononnoncnnononcnconarnnnononcnnnnnnrnnnonarcnnonnnns 35 Useful GSM GPRS Information occcccccncccccncccnnncconnncnonnnconcnononnnononononnnnnnnnnnnnnannnnnnnnnonnnenaninnnos 37 TROUDICSNOOUMNG econ ici 38 Common Pro MS de den 38 TechhicalSDECIMICA ON Si do ia aas 39 Mi e E O O O dads toda vetsteadureas inn deanigae 40 GOMerad Sram td 40 Excluded Products and Problems iia Ai 40 A A an
12. air or replacement of the defective product at Viola Systems sole option and expense and Viola Systems may use new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product your alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty IN NO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING LOSS OF DATA USE OR PROFITS EVEN IF VIOLA SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall Viola Systems liability exceed the original purchase price of the device server Some states or countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service You must notify Viola Systems within the warranty period to receive warranty service During the warranty period Viola Systems will repair or replace at its option any defective products or parts at no additional charge provided that the product is returned shipping prepaid to Viola Systems All replaced parts and products become the property of Viola Systems Before returning any product for repair customers are required to contact the Viola Systems Arctic EDGE Router 40 Viola Systems Ltd User s Manual Technical Support Contacting Technic
13. al Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet http www violasystems com Recording Arctic Information Before contacting our Technical Support staff please record if possible the following information about your Arctic product Product name Serial no Note the status of your Arctic in the space below before contacting technical support Include information about error messages diagnostic test results and problems with specific applications If possible please include the system log Arctic EDGE Router 41 Viola Systems Ltd
14. ancy When Arctic device is started and the SSH VPN is enabled the system automatically establishes the SSH VPN connection However if for some reason this VPN connection is not established or it is disconnected eg network failure between Arctic and the Viola M2M Gateway the connection is tried to IP pointed by backup server Arctic EDGE Router 23 Viola Systems Ltd User s Manual L2TP VPN Arctic has a L2TP client that can be used with L2TP server L2TP is light weight VPN no encryption for networked devices L2TP WPN Settings Lise L2TP VPH Mo Primary server Primary Interface Primary server IP Primary server port Primary server gateway Max duration O un limited Hello interval secs L2TP username usually hostname L2TP password Backup server optional Use backup L2eTP VPN Backup interface Backup server IP Backup server port Backup server gateway Max duration O un limited Hello interval secs L2TP username usually hostname L2TP password Routing Routing mode Femote network IP Femote network mask Arctic EDGE Router 24 GPRS Y o o 0 0 1701 larimary_user pass MHo GPRS la 0 0 0 11701 lo 17200 20 lbackup_user passwd None o o 0 0 255 esi E Reset Hello interval Defines the time between L2TP sends hello packet over the VPN keepalive messages Viola Systems Ltd User s Manual Monitor Monitor is used for GPRS and
15. any of the items are missing or are damaged please contact Viola Systems Ltd All packaging materials are recyclable Viola Systems urges its customers to follow environmental regulations regarding the disposal of all materials Installation of the Arctic The Arctic can be installed horizontally on a flat surface e g on a desk or a rack When installing Arctic models with wireless connectivity options it should be remembered that high frequency radio waves need to be taken into account The surrounding environment affects the range of radio signals Therefore if you are using an Arctic with antennas directly mounted to the antenna connector try to avoid placing the Arctic where the radio signal might be disturbed shadowed by nearby obstacles Also large metallic surfaces racks may have a highly detrimental effect on the antenna performance In case of metal racks or surfaces it is recommended to use an external antenna with an appropriately selected cable By following these precautions the Arctic may be installed more freely The stainless steel case of the Arctic contains option for DIN rail mounting Arctic EDGE Router 14 Viola Systems Ltd User s Manual Setting of the IP Address Using a Console Before installation you need to find out the required network settings These include the IP Address Netmask and Gateway Settings used by the Arctic The local network administrator can provide them to you or you can ask for them
16. ate Modem information Modem present Manufacturer Model Version IMEI number SIM information SIM status PIN status PIN attempts left SIM ID Operator information Operator Operator selection GSM Network information GSM registration Signal level GPRS Network information GPRS multislot GPRS MTU GPRS registration GPRS attach 3 YES SIEMENS MC391 REVISION 01 02 351246004411256 Card in reader Ready 3 8935801040303420448 FI SONERA automatic Registered to home network 31 very good 10 4 Rx 2 Tx 5 act 1520 bytes Registered to home network attached GPRS enabled Viola Systems Ltd User s Manual Troubleshooting This Chapter provides a list of the common problems encountered while installing configuring or administering the Arctic If you are unable to resolve your problem refer to the Warranty and Technical Support Sections at the end of this User s Guide for information about contacting Viola systems Technical Support representatives Common Problems Problem 1 Q Console does not receive characters A Disable HW and SW handshaking from you terminal software e g Hyperterm or Minicom Problem 2 Q GPRS interface is up but no traffic flows through it A Default router in Ethernet settings submenu has to be set as 0 and also degault router has to be enabled from Network GPRS menu when using GPRS interface as the default router Check routing from Running Routes
17. bles or disables the DHCP server DHCP server assigns IP address for DHCP clients between the low and high address range For example 10 IP address is given to DHCP IP pool in image below i DHCP Server Settings DHCP Server oF eranen Disabled Mandatory parameters Subnet 110 0 0 0 Netmask 255 255 255 0 Address range to share Low 10 0 0 10 High 110 0 0 20 Optional parameters leave blank if not used Subnet mask 255 255 255 0 Domain name l exampledomain com DNS servers 110 0 0 2 10 0 0 3 Broadcast address Default lease time Max lease time Default gateway fi 0 0 0 1 NTP server Lpr server WINS server Optional parameters can be used to give more network configuration for DHCP client hosts Configuring the DHCP server in an erroneous way may cause your network to function badly or may prevent functioning altogether Consult your network administrator for necessary information before setting up the service DNS Proxy With DNS proxy computers connected to Arctic Ethernet interface can use Arctic as DNS server Arctic will forward DNS queries to correct DSN server and local computers DNS setting are not needed to be changed VIOL AM a ra ss Arctic Configurator System Network Firewall Services Tools DNS Proxy Forwarder Settings O Enabled DNS Prosy Forwarder Yi Disabled Version 5 0 0 2002 2006 Viola Systems Ltd Arctic EDGE Router 30 Viola Systems Ltd User s Manual S
18. ce Menu VIOL AW a A Arctic Configurator System Network Firewall Services Applications Tools WWW Server Settings ll Enabled Wek Server C Disabled ll Enabled C Disabled Server port standard 80 Bo o Web Configuration Access Version 5 0 0 2002 2006 Wiola Systems Ltd WWW Server These settings enable or disable the web server functionality Web Server Disables or enables the www server Web Configuration Access Disables or enables web configuration access If you disable the web access settings web configurator stops functioning and you will have to enable it via console if you should need to use it again later SSH Server SSH server is available in Arctic for secure connections Configuration file located at etc sshd_contig may be edited manually SSH Server Enables or disables the SSH server Telnet Server Telnet server may be used to make terminal connections to the Arctic device shell A more secure way of performing remote management is based on the SSH Telnet server Enables or disables the telnet server DHCP Server DHCP server listens to broadcast DHCP queries and assigns IP address for host from the configured pool If needed Arctic can act as a DHCP server This is suitable for small remote networks that have for example few laptops connected to the Arctic via an Ethernet hub ora switch Arctic EDGE Router 29 Viola Systems Ltd User s Manual DHCP Server Ena
19. cls tote 40 Obtaining Warranty Servic iii di ies 40 Technical SUPPOM wz a stots a saan lea set a A a eas 41 Contacting Technical SUPPO aii bis 41 Recording Arce NORMA ON ai 41 Arctic EDGE Router 6 Viola Systems Ltd User s Manual 1 Introduction Viola Arctic product family offers industrial quality connectivity devices for custom built wireless and wired device management solutions About this User s Manual This User s Manual describes the operation of the Arctic products All devices in this User s Manual are referred to as Arctic unless otherwise mentioned This manual provides introductory information as well as detailed instructions on how to set up and manage the Arctic as part of a network environment lt is intended for anyone involved in installing and managing Arctic devices It is assumed that the reader of this manual is familiar with basic working principles of Internet technology Arctic EDGE Router 7 Viola Systems Ltd User s Manual The Arctic Platform The Arctic platform utilizes a number of wireless or fixed line interfaces depending on your specific requirements Arctic is a customizable technology allowing users to develop solutions for their own applications Arctic devices have been designed to withstand the requirements of extreme environments and industrial use Technical Features Summary The Arctic is available with various networking and I O options The following table shows the functional
20. d Viola M2M Router please refer to the Viola M2M Router User s Manual SSH PN Settings Lise SSH VPH Ho Primary server Primary interface GPRS Primary server IP 127 0 0 1 Primary server part Be Primary server Gw lo Max duration 0 unlimited lo Backup server optional Lise backup SSH VPH Mo Backup interface GPRS Backup server IP 127 0 0 1 Backup server port 22 Backup server GY lo Max duration O unlimited 7200 Routing Routing mode None Femote network IP 0 0 0 0 Femote network mask 255 255 0 0 Reset Use SSH VPN Defines is SSH VPN enabled When set to Yes Arctic will automatically establish VPN connection to Viola M2M Router pointed by parameter Primary server P Primary Interface Chooses which interface is used to connect to the VPN Primary server port Defines the SSH server port on Viola M2M Router Default port is 22 Primary server GW When SSH VPN inderface is defined as Ethernet this parameter is the Ethernet networks default router from where the route to the Viola M2M Router is available Max duration Usually defined as zero for primary server For backup server it defines the time that the VPN connection is kept on before trying again the primary server For example if the max duration is 7200 seconds 2 hours Arctic will try after 2 hours when connected to backup server is the primary server back online Backup server is optional for redund
21. e GPRS connection stays alive Arctic EDGE Router 25 Viola Systems Ltd User s Manual Routing These parameters are used to configure routing settings Routing settings g Enabled Act as router le Disabled e Enabled Use Proxy ARP l g Disabled Resat Act as router Enables IP forwarding between interfaces Enabled by default Use Proxy ARP Enables proxy ARP May be used with Viola M2M Router VPN Disabled by default S NAT These parameters are used to configure S NAT Source network address translation settings When enabled private IP address used in local LAN is changed to GPRS interface IP address By default this feature is enabled from all IP addresses 0 0 in ethO This means that users connected to Arctic Ethernet can use and for example browse the web by using Arctic as default router Source NAT masquerading LAN to GPRS settings Enable S M46T ves se From IP Yes Y ojo No ojo No ojo No ojo No ojo No ojo No ojo No ojo No ojo No ojo From IP Only S NAT connections from the defined IP address are accepted If defined with wildcard 0 0 all IP addresses are handled the same way only S NAT connections are allowed l Arctic EDGE Router 26 Viola Systems Ltd User s Manual D NAT These parameters are used to configure D NAT destination network address translation settings When enabled packets coming to defined GPRS interface por
22. e either GPRS or VPN is used as default route 5 Reboot the Arctic for the settings to take effect VIOL AX Ey 6 teme EN Arctic Configurator System Network Firewall Services Applications Tools Ethernet Settings Override Ethernet configuration by sj Enabled etn Disabled Host name Riola rctic Domain name none Ethernet IP address 192 168 100 1 Network mask 255 255 255 0 Lise Ethernet as default route usually No Mo Default router IP address E 212 83 96 242 2 212 53 96 250 DNS servers optional 4 p MAC address 00 06 70 01 06 51 Version 5 0 0 2002 2006 Viola Systems Ltd Arctic default password is empty Remember to set the password before connecting the Arctic device to a public network Arctic EDGE Router 17 Viola Systems Ltd User s Manual 4 Arctic Configurator Tool The Arctic Configurator is a tool which allows the user to manage the properties of the Arctic device by using a user friendly www based interface You only need a computer with an HTML browser and a working connection to the Arctic to be able to use the web configurator With the Arctic Configurator you can set important parameters receive status information and set variables that control which applications and processes run on the Arctic board Login to Arctic Configurator To start using the Arctic Configurator just open the URL in which the Arctic which you want to configure is located On the Vi
23. ess to a DNS server Arctic supports RFC 2136 dynamic setup DNS Update settings Enable Record TTL seconds Record refresh intervallseconds Fone exampledamain cam Authoritative name server En address SEERA Our domain name larctic exampledomain com Use Transaction Signatures No B TSIG TSIG key name key exampledomain com TSIG key value Apply The server pointed by Authoritative names server eg company s own DNS server for example ISC BIND must be configured to accept incoming DNS update messages TSIG can be used for better security in DNS updates SMS Config This feature may be used to monitor the Artic status and to issue simple commands remotely via SMS messages For detailed information refer to SMS Config Application Note Enabled Selects whether the SMS Config function is enabled or disabled Firewall Menu Through the Firewall menu you can configure built in firewall of the Arctic Firewall can be disabled or enabled and separate rules may be created for GPRS to Arctic GRPS to LAN and LAN to GPRS VIOL y systen Arctic Configurator System Network Firewall Services Applications Tools GPRS to Arctic Firewall settings Use GPRS to Arctic Firewall Yes Action ACCEPT y Protocol From IP Destination port NO RULE z NO RULE NO RULE cn MY My NEN O P wy PM EH o ha VW Arctic EDGE Router 28 Viola Systems Ltd User s Manual Servi
24. fault route Version 5 0 0 2002 2006 Viola Systems Ltd 4 Set the access point name APN appropriately according to your mobile operators settings eg INTERNET or operatorname com 5 Set the GPRS network username and password appropriately if your GPRS service requires authentication 6 If GPRS is used as default route enable it For example if you just wont to browse the internet over GRPS 7 Optionally set the PIN code and PPP idle timeout e If your SIM card has the PIN code set type the code into the PIN code field e PPP idle timeout defines the time in seconds how often the Arctic resets the GPRS connection if the connection is idle Arctic EDGE Router 35 Viola Systems Ltd User s Manual 8 ICMP Echo is used to monitor GPRS connection between Arctic and a remote host If the designated host cannot be reached the GPRS connection is reset This feature can be enabled from Network Monitor menu Please refer to previous chapter previous for more detailed description It is always recommended to enable the Monitor 9 Finally click Apply and then Commit to store the settings Reboot the Arctic for the settings to take effect Check GPRS status from Network Summary Menu Network Interface Summary Ethernet ethO Hi address OO 06 0 01 07 25 Internet address 172 16 4 100 Status UP BROADCAST RUNNING MULTICAST Re packets 90 Ts packets 96 Loopback lo Internet address 127 0 0 1 Sta
25. hutdown mode The SIM card holder has a card detection circuit that will in theory allow hot insertion and removal of the card However hot insertion and removal are not recommended since the SIM card content may be corrupted if the card is removed while the GSM module is writing data to it Arctic EDGE Router 34 Viola Systems Ltd User s Manual Configuring Arctic GPRS Settings This chapter describes how to get GPRS interface up For this SIM card with GPRS enabled is required from you operator GPRS settings APN username and password also required from the mobile operator Please note that Arctic device automatically switches between GPRS and EDGE networks without user interaction 1 If your SIM card has the PIN code querying set make sure you configure the PIN code before inserting the card in the card holder If PIN querying is not set you may proceed with the card installation procedure 2 Connect to the Arctic and log in to Configurator 3 Navigate to Network page from main navigation bar and select the GPRS sub page VIOL AX systems PP Arctic Configurator System Network Firewall Services Applications Tools GPRS Settings GPRS enabled ves Access Point Name GPRS INTERNET PIN code MoPin DONS servers User defined LED indication Data only GPRS username lusername GPRS password passwd PPP idle timeout sec 1800 Maximum MTU value 1500 e Enabled C Disabled Use GPRS as de
26. in Network gt Summary page Problem 3 Q GPRS connection is not established A Check that the SIM card has the correct PIN number settings and that it has not been locked after a wrong number was entered three times successively PIN status can be checked from Tools Modem Info menu Problem 4 Q GPRS connection is ended after approximately two minutes A You have enabled connection checking from Network Monitor menu but not set the correct IP to GPRS ICMP Echo settings Problem 5 Q GPRS connection comes up but cannot browse the web A Check that your laptop has DNS servers configured correctly and default route is shown in Running Routes Network gt Summary page Arctic EDGE Router 38 Viola Systems Ltd User s Manual Technical Specifications TE 32 MB RAM y 8 MB Flash ROM 10 100 Base T Shielded RJ45 Network Interface Ethernet IEEE 802 3 1 5 kV isolation transformer 1 x Male DB9 connector DTE 15kV ESD and short circuit protection RS 232 console port Speed 19200 bit s Data bits 8 Stop bits 1 Parity None Flow control None 12 32 VDC less than 500 mA 1 4 W power consumption Power Requirements Resettable fuse and ESD protected input External 110 230 VAC adapter optional Eee Operating 20 to 75 C p g Storage 30 to 85 C Relative Humidity Operating 5 to 85 RH non condensing Operating System uCLinux embedded multitasking operating system Network Protocols Supported jee ICMP
27. iola software and programs are delivered as is The manufacturer does not grant any kind of warranty including guarantees on suitability and applicability to a certain application Under no circumstance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engineering for any intent is forbidden without the written consent of Viola Systems Viola Systems has attempted to verify that the information in this manual is correct with regard to the state of products and software on the publication date of the manual We assume no responsibility for possible errors which may appear in this manual Information in this manual may change without prior notice from Viola Systems Revision History September 2006 version 5 4 Series 5 update Arctic EDGE Router 3 Viola Systems Ltd User s Manual Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Viola Systems Ltd Manufacturer s Address Lemminkaisenkatu 14 18 B FIN 20520 Turku Finland declares that this product Product Name Arctic EDGE Router conforms to the following standards EMC EN 55022
28. l see below Each address code starts with the digits 00 06 70 but the remaining six digits are unique for each unit ARCTIC EDGE ROUTER 2006 07 25 A ULE TUN MO CE A Viola Systems Ltd Made In Finland Tel 356 0 20 12265 226 Fax 358 10 20 1226 220 ven ve lolasystems com Firmware Version The Arctic firmware version may be checked from the Viola Configurator startup page System Information It is also possible to get the firmware version by issuing command firmware in console VIL AM p BS Re tees Arctic Configurator System Network Firewall Services Tools Status Login successful system Information Product name Arctic EDGE Router Product serial number AED5S272 48 328 0108F7 H serial number MEL639 Hiv version 3 0 Operating system Linus version 2 4 19 ucl Firmware EDGE Router 5 0 2 Processor COLDFIRE msS272 MAC address 00 06 70 01 08 F7 RAM memory 31360 kB Flash memory SMB Version 5 0 0 2002 2006 Viola Systems Ltd This manual describes the operation of Series 5 firmware Arctic EDGE Router 5 x y Arctic EDGE Router 13 Viola Systems Ltd User s Manual 3 Getting Started Unpacking the Arctic Arctic is delivered in a bulk package containing only the device itself Arctic EDGE Router does not have manufacturing options A separate Arctic Accessory Kit ordered separately contains the following items e Power supply and cable e Cross over Ethernet Cable e Null modem cable If
29. ly to the connector provided for the antenna on the back panel of the Arctic unit Typically commercially available antennas are provided with a flexible 50 Q cable having a length of 2 3 meters and having a female type FME connector The Arctic EDGE Router is tested with antennas from Hirschmann Rheinmetall Elektronik GmbH Examples of tested external antennas include the following sticker type and magnetic mount antennas shown below e 250 cm 4 MCA 18 90 STRIPE sticker type patch antenna above and MCA 18 90 MH magnetic mount antenna right Both antennas have a FME female connector and L 250 cm RG174 cable ori 1 2 9 cm 250 cm Arctic EDGE Router 33 Viola Systems Ltd User s Manual SIM Card and Card Holder Standard 3 V SIM cards may be used with the Arctic EDGE Router A SIM card holder is located on the back panel near the GPRS antenna connector If you have the PIN code query enabled first check that the Arctic Configurator has a correct PIN code entered in the GPRS submenu To operate with SIM card follow the procedure below 1 Power off the Arctic 2 The SIM card holder contains a tray with a yellow eject button Push this button in order to eject the tray from the holder 3 Put the SIM card onto the tray 4 Insert the tray carefully back to the holder and press the tray until it is locked The card should only be inserted or removed while the GSM module has been placed in s
30. ola Arctic main page select the Start Configurator link VIO L AM 3 systems Arctic Configurator Log in to the system Username root Password Version 1 0 4 2004 Viola Systems Ltd First the Arctic Configurator will ask you for the password for the Arctic device root account Enter the correct password in the box provided and press the login button to start the Arctic Configurator Default password for root is empty Remember to set the password before connecting the device to a public network General Usage of the Arctic Configurator After a successful login the Arctic Configurator will display the main screen This consists of the main navigation menu on the top the secondary navigation bar on the left and the main screen containing the currently active content and controls When first starting the program the System Information screen will be shown in the main content area The main navigation menu on the top of the screen is used to navigate between the different subsets of settings available Selecting an item from the main menu will display the available items related to this subset in the secondary navigation bar selecting the first of these to be shown in the main content area The secondary navigation bar on the left contains the groups of parameters in this subset Selecting an item from this menu will display the content related to the selected group in the main content area In the bottom of the secondary na
31. res it PPP idle timeout Maximum idle time for GPRS interface If interface has been idle for this period the GPRS connection is restarted Maximum MTU value Maximum transfer unit for GPRS Use GPRS default route If enabled GPRS is used as default route Ethernet default router has to set to 0 Dial in Configuration for the Arctic PPP dial in Interface The dial in can be used as a backup connection to Arctic VIOL AM 7 AA Arctic Configurator System Network Firewall Services Applications Tools Dial in Settings A Dial in enabled ves Require authentication PAP ves Required username luser Required password pass Idle timeout 150 Local IP address 110 10 100 1 Peers IP address 110 10 100 2 Version 5 0 0 amp 2002 2006 Viola Systems Ltd Dial in enabled When enabled PPP connections can be made to Arctic GSM data Require authentication PAP When set to yes password authentication is used for incoming data calls Required username PAP username allowed login Required password PAP password used for authentication Idle timeout Idle time before PPP connection is terminated Arctic EDGE Router 22 Viola Systems Ltd User s Manual Local IP address IP address used in PPP peer Peer s IP address IP address used in PPP peer SSH VPN Arctic has a VPN client that can be used with the Viola M2M Router For more information about Arctic VPN configuration an
32. rminal devices must always be switched OFF before connecting or disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or intended for use or resale as on line control equipment or as part of such equipment in any hazardous environment requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems in which the failure of Viola Systems manufactured hardware or software could lead directly to death personal injury or severe physical or environmental damage Arctic EDGE Router 5 Viola Systems Ltd User s Manual Contents COD VON Anis AA ba uiteees satel toe gieeancecacns we aseasnwaas aki udeaceeese en 2 Disclaimer and O ke eee eee ieee ie i rs ao ee eee Re ee eee Ree eee eee eee 3 Dedlarato aie es B16 9 0 d 0 aa tere tere ee etre ee et emer rn er ese ey ee Reece eee ee eee cee cee 4 Warranty and Safety InstuUclONS a oda oe ites a oc 5 COMENS ere er ere ea ee a ne era oS nee eee eer eres 6 Ae AUR OCUCHO IN cscs act a asta o A E R N T About this Users Manual eccrine do iia T The Arctica Plato Mi eine ee een nee TN 8 2 PMY SICAIAMMGM ACCS arns a A A A A 9 Front Panel Descriptions nenie eraa
33. rs and switches Console 1 Power supply connector DC IN 2 Ethernet connector LAN 3 Reset switch 4 Console port RS 232 5 Power switch The Arctic has optional DIN rail mounting kit available These mountings are attached to bottom or side panel of the device Arctic EDGE Router 10 Viola Systems Ltd User s Manual Power Supply Connector The Arctic has a 12 32 VDC power supply connector shown below ala H Pin 1 is positive Pin 2 is negative 1 Ft 3 pin 3 is GND The unit is protected against reversed polarity Power Switch Enables or disables the operation of the Arctic Console Port RS 232 Arctic has one serial port connector for console The connector is 9 pin male DB9 A null modem cable may be used to connect the Arctic to a serial device or a PC terminal setting 19200 8N1 no handshaking Ethernet Connector Arctic has an RJ45 connector for 10 100 Mbps Ethernet connection Maximum length of the Ethernet cable is 100m The cross connected cable is only for connecting the Arctic to the PC s network interface card When connecting to a local network e g hub or switch a direct Ethernet cable must be used The figure and pin description of the Arctic s RJ45 Ethernet connector is as follows Explanation Data Receive Positive 2 Rx IN Datta Receive Negative 3 T OUT DataTransmitPositive C A 4 JNC So INC e 6 Tx OUT ___ DataTransmitNegative TNC S EX
34. t are forwarded to local IP address Source IP D NAT only connections coming from IP Wildcard 0 0 means all IP addresses are D NATted Protocol Chooses which protocol is port forwarded If ANY is chosen other parametes are disregarded Dest port Chooses which GPRS interface is port forwarded to local Ethernet Redirect to IP Chooses where port forwarding is done to Redir port Chooses which port port forwarding goes to For example it Arctic GPRS ports 8000 and 10000 are needed to forwarded to device at IP 172 16 4 99 the following rules would be applied With this configuration the devices at 172 16 4 99 web server TCP port 80 could be accessed with browser to Arctics GPRS IP address For example if the GPRS has IP address 10 99 99 99 browser would be connected to http 10 99 99 99 8000 to get access to web server running on port 80 at host 172 16 4 99 Destination NAT forwarding GPRS to LAN settings Enable D MNAT ves Dest Fedir Lise Protocol Source IP port Fedirect to IP port If DNAT is needed to limited to some networks only the Source IP can be defined in IP netmask bits format For example if DNAT should work only from network 192 168 1 0 the Source IP would be defined to destination NAT rules as 192 168 1 0 24 Arctic EDGE Router 27 Viola Systems Ltd User s Manual DNS Update These parameters are used to configure dynamic DNS Arctic can report it s dynamic IP addr
35. tic gt Disconnected Auto detect 19200 amp N 1 SCROLL CAPS NUM Capture Print echo 6 Save the setting with command saveenv 7 Reboot the Arctic for the settings to take effect Default gateway value gatewayip is usually set to zero 0 because GPRS or VPN is used as default router Arctic EDGE Router 16 Viola Systems Ltd User s Manual Setting of the IP Address Using an HTML Browser This is the recommendable way to set up the network parameters It is an easy to apply solution if the computer used for configuration has been properly configured Follow the procedure listed below 1 Connect to the Arctic using your HTML browser The default IP address of the Arctic is 10 10 10 10 netmask 255 0 0 0 Note that your computer used to connect to Arctic needs to be in same address space eg IP address 10 10 10 11 for the computer Check computer s IP address with ping Windows computer current IP address can be checked with by command ipconfig all in command prompt 2 From the initial page click Start Configurator and enter login information in the following page Username is root and by default no password is set just leave the field empty 3 Navigate to Network page and from there to Ethernet subpage left menu 4 Enter the IP address and other network settings of your choice and click Apply and then Commit to store the settings Note that usually Ethernet default router is set to zero becaus
36. tus UP LOOPBACK RUNNING Re packets O Ts packets O GPRS ppp1 Internet address 83 100 36 214 Status UP POINTOPOINT RUNNING WOAaRP MULTICAST Re packets 19 Ts packets 23 Running Routes Destination Gateway Genmask Flags Iface 195 10 132 100 239 202d edo URA pppl 62 2356 160 177 Poo 250 250 299 UH pppl 194 100 0 100 i foo 20 20 eo WH pppl 192 168 254 254 Poo 2ogo 290 209 UH pppl 112 16 0 0 ii 2909 23959 0 0 I etho 127 0 0 0 5 255 0 0 0 L lo default 192 168 254 254 0 0 0 0 UG ppol Running ARP cache Address Hivvtvoe Hivaddress Flags Mask Iface 172 16 4 15 ether OO 06 5B Co 5o 27 C eth If Running Routes does not show default default router default route it possible that network connection does not work correctly Usually either GPRS or VPN is the default route If the PIN code querying is enabled on the SIM card and the PIN code is entered wrongly three 3 times the card locks up and will then require that an additional code is to be entered to open the card from locked state It is thus important to set the code with the Arctic Configurator before plugging the SIM card in Arctic EDGE Router 36 Viola Systems Ltd Useful GSM GPRS Information User s Manual Useful GSM GPRS information can be obtained from Tool Modem Info Menu VIOLAN Arctic EDGE Router Arctic Configurator System Network Firewall Services Applications Tools GSM modem information click browser refresh to upd
37. vigation bar is a group of three buttons which are always visible Commit Reboot and Logout The Commit button is used to save the memory resident data for soft parameters permanently to disk Note that the values for the previous parameters are not saved to disk unless the Commit button is pressed The Reboot button as the name suggests will reboot the Arctic The Logout button will end the current session and return to the login screen Arctic EDGE Router 18 Viola Systems Ltd User s Manual 5 Arctic Software Configuration System Menu The System menu contains items that are relevant to the Arctic board itself It allows the user to view information about the system or the current executing environment and to set the date and time Information submenu contains general information about the Arctic device Information on this submenu should be provided if possible when contacting Viola Systems technical support Time submenu contains time information Arctic has a real time clock with battery backup and time information may be adjusted here Updated time data won t be saved permanently until the Commit button is pressed Until then it will be stored only in RAM memory Environment submenu contains information about the Arctic device memory usage uptime and inside temperature Password submenu contains password changing The default password is blank When changing the password for the first time the same pass
38. word has to be written in all three boxes Always setup password for Arctic device before connecting it to network When changing the password for the first time the same password has to be written in all three boxes Arctic EDGE Router 19 Viola Systems Ltd User s Manual Network Menu Through the Network menu you can access sub items to control the various network interface properties The menu contains items for Ethernet VPN and GPRS interfaces Also Email Proxy and firewall settings are located in this submenu Summary page shows which interfaces are up and also routing information VIOL AM systems PM Arctic Configurator System Network Firewall Services Applications Tools Network Interface Summary Ethernet ethoO Hv address 00 06 70 01 06 51 Internet address 172 16 4 100 Status UP BROADCAST RUNNING MULTICAST Re packets 254 Ts packets 125 Loopback lo Internet address 127 0 0 1 Status LP LOOPBACK RUNNING Re packets O Tx packets O Running Routes Destination Gateway Genmask Flags Iface 172 16 0 0 2399 255 00 IJ eth 127 0 0 0 i 255 0 0 0 I lo Running 4RP cache Address Htype Hw address Flags Mask Iface 172 116 415 ether OO 06 SB Coisoie E ethd Version 5 0 0 2002 2006 Viola Systems Ltd Ethernet Configuration for the Arctic Ethernet Interface Override Ethernet configuration by DHCP If this parameter is Enabled Arctic gets the IP address and other related information from a
39. y default settings from the Tools menu This restores factory settings excluding network settings Arctic EDGE Router 32 Viola Systems Ltd User s Manual 7 GPRS and EDGE The Arctic EDGE Router provides a direct and reliable GPRS EDGE connection and data transmission to stationary or GSM 850 900 1800 1900 mobile networks around the world In this Chapter the specialities related to GPRS and EDGE operation are described Placing Arctic EDGE Router When choosing the installation site of Arctic please remember that it uses radio waves for data transmission The surrounding environment affects the behavior of radio signals Therefore if you are using an Arctic with the antenna mounted directly to the antenna connector without an extension cable try to avoid placing the unit in a location where the radio signal might be shadowed by nearby obstacles Note also that large metallic surfaces racks or walls with metallic structures cabling concrete iron may highly degrade the antenna performance In case of metal racks or surfaces it is recommended to use an external antenna with an appropriate cable This allows placing of the Arctic more freely GSM GPRS EDGE Antenna The Arctic EDGE Router includes a FME connector male type for an external antenna It is possible to use any kind of external 50 dual band antenna intended for GSM900 880 960 MHz and GSM1800 also known PCN 1710 1880 MHz frequency bands Connect the antenna direct
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