2013 Model Year Ford Warranty Guide
Contents
1. If you choose to seek remedies that are not created by the Magnuson Moss Warranty Act or the applicable state Lemon Law you are not required to first use BBB AUTO LINE to resolve your dispute although the program is still available to you For more information regarding the BBB AUTO LINE program see page 33 of this booklet QUICK REFERENCE WARRANTY COVERAGE This chart gives a general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty Please refer to the description of warranty coverage for more specific information For each type of coverage the chart shows two measures e years in service e miles driven Your New Vehicle Limited Warranty TYPE OF YEARS IN COVERAGE SERVICE MILES DRIVEN BUMPER TO BUMPER 3 36 000 POWERTRAIN 5 60 000 SAFETY RESTRAINT SYSTEM 5 60 000 ORROSION Perforation only S UNLIMITED POWERSTROKE DIESEL ENGINE 5 100 000 The measure that occurs first determines how long your coverage lasts For example Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36 000 miles before three years elapse In that case your coverage ends at 36 000 miles For more details on coverage see What is Covered pages 8 12 What is Not Covered pages 12 15 WHAT IS COVERED Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights You may have other rights that vary2. Ford Rental cars FRCS that must be towed because a covered repair has failed during the warranty coverage period Ford will cover towing to the nearest Ford Motor Company dealership Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time Certain restrictions apply to Roadside Assistance benefits Call 1 800 241 3673 for further details 16 5 Federal requirements for emissions warranties QUICK REFERENCE EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides in compliance with Federal requirements The warranties are e Emissions Defects Warranty e Emissions Performance Warranty Emissions Warranties for Your Vehicle TYPE OF YEARS IN COVERAGE SERVICE MILES DRIVEN EMISSIONS DEFECTS WARRANTY Passenger Cars amp Light Duty Trucks 3 36 000 Heavy Duty Vehicles 5 50 000 Certain Emissions Parts 8 80 000 EMISSIONS PERFORMANCE WARRANTY Passenger Cars amp Light Duty Trucks Heavy Duty Vehicles 5 50 000 Certain Emissions Parts 8 80 000 Applies to vehicles up to 8 500 pounds gross vehicle weight rating GVWR Applies to trucks over 8 500 pounds gross vehicle weight rating GVWR up to 19 500 pounds gross vehicle weight rating GVWR For full details on emissions control coverage see Emissions Defect Warranty page 18 Emissions Performance Warranty page 19 What is Covered pa
3. 17 31 2 Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs Please follow the procedures outlined on the front page of this booklet In addition if you are an eligible U S owner you may use at no cost the services of the BBB AUTO LINE program For details see Better Business Bureau BBB AUTO LINE program page 33 or call 1 800 955 5100 KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service for example as a dealer demonstrator whichever occurs first CHECK YOUR VEHICLE We try to check vehicles carefully at the assembly plant and the dealership and we usually correct any damage to paint sheet metal upholstery or other appearance items But occasionally something may slip past us and a customer may find that a vehicle was damaged before he or she took delivery If you see any damage when you receive your vehicle notify your dealership within one week MAINTAIN YOUR VEHICLE PROPERLY Your glove compartment contains an Owner s Manual which indicates the scheduled maintenance required for your vehicle Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance may help increase the value you receive when you sell or trade your vehicle and is important in allowing your v
4. about Emissions Performance Warranty coverage it will forward the question to Ford Motor Company which must make a final decision within 30 days after you bring your vehicle in for repair The decision will be made within a shorter time if state local or federal law requires you to have the vehicle repaired more quickly in order to avoid additional penalties The deadline for a determination about Emissions Performance Warranty Coverage does not need to be met if you request a delay agree to a delay in writing or if the delay is caused by an event for which neither Ford nor your dealer is responsible If a question about Emissions Performance Warranty coverage is referred to Ford Motor Company you will be notified by Ford Motor Company in writing if your claim for warranty coverage is denied The notice will explain the basis for denying your claim If you fail to receive this notice within a timely manner as determined above Ford will perform the warranty repair for you free of charge HOW DO I HANDLE EMERGENCY REPAIRS If your vehicle needs an emergency warrantable repair and a Ford Motor Company dealer is not available or if a Ford Motor Company dealer cannot perform warrantable repair s within 30 days of you bringing your vehicle to the dealer repairs may be performed at any service establishment or by you using Ford equivalent replacement parts Ford will reimburse you for the cost of these warranty repairs including diagnosis i
5. any part Ford or non Ford designed for off road use only installed after the vehicle leaves the control of Ford Motor Company if the installed part fails or causes a Ford part to fail Examples include but are not limited to lift kits oversized 12 tires roll bars cellular phones alarm systems automatic starting systems and performance enhancing powertrain components or software and performance chips Damage Caused by Use and or the Environment The New Vehicle Limited Warranty does not cover surface rust deterioration and damage of paint trim upholstery and other appearance items that result from use and or exposure to the elements You as the owner are responsible for these items Some examples are e dings dents e cuts burns punctures or tears e road salt e tree sap bird and bee droppings e windstorm lightening hail e earthquake e freezing water or flood e stone chips scratches some examples are on paint and glass e windshield stress cracks However limited coverage on windshield stress cracks will be provided for the first 12 months or 12 000 miles which ever occurs first even though caused by use and or exposure to the elements Maintenance Wear The New Vehicle Limited Warranty does not cover 1 parts and labor needed to maintain the vehicle and 2 the replacement of parts due to normal wear and tear You as the owner are responsible for these items See your Owner s Manual Some
6. damage caused to Ford components due to the failure of aftermarket parts other than a certified emissions part is not covered 15 4 In addition ROADSIDE SERVICE ASSISTANCE UNITED STATES PUERTO RICO AND U S VIRGIN ISLANDS Your vehicle is covered by the complimentary Ford Roadside Assistance Program unless you are driving a daily rental unit Under this program Ford will cover e Towing to the nearest Ford Motor Company dealership or towing to your selling dealership if within 35 miles e Flat tire change vehicle must have useable spare e Fuel delivery limited to two occurances in a 12 month period up to 2 gal gas 5 gal diesel e Jump starts e Lock out assistance replacement key cost is customer responsibility e Winching vehicle must be within 100 feet of a paved or county maintained road The Roadside Assistance Program is separate from the New Vehicle Limited Warranty It begins at the warranty start date and lasts for five years or 60 000 miles whichever occurs first If you need towing beyond the five years or 60 000 miles whichever occurs first period Ford can arrange roadside assistance and charge your credit card If the reason for the vehicle disablement is later found to be covered by another Ford warranty Ford will provide a refund for the tow charge under the other warranty through the dealership For emergency roadside assistance call 1 800 241 3673 24 hours a day 365 days a year
7. examples of maintenance and normal wear are e oil changes e clutch linings e oils lubricants other fluids e wiper blades e oil air filters e wheel alignments and tire e tire rotation inflation balancing e cleaning polishing brake pad lining 13 Ford will replace or adjust certain maintenance items when necessary free of charge during a limited period e Wiper blade replacements will be provided during the first six months in service regardless of miles driven e Wheel alignments and tire balancing will be provided during the first 12 months or 12 000 miles in service whichever occurs first e Brake pad lining replacements will be provided during the first 12 months or 18 000 miles in service whichever occurs first SYNC Hands Free Communications and Entertainment System If your vehicle is equipped with SYNC the New Vehicle Limited Warranty does not cover repairs under certain conditions Some examples include e Loss of personal recording media software or data e Failure to provide proper installation environment e Damage caused by e abnormal use such as insertion of foreign objects fluid spillage unauthorized modification to alter functionality or capability computer or internet viruses bugs worms Trojan Horses cancelbots installation of unauthorized software peripherals and attachments unauthorized unapproved and or incompatible repairs upgrades and modification e the defective function of your cel
8. from state to state Under your New Vehicle Limited Warranty if your Ford vehicle is properly operated and maintained and 8 was taken to a Ford dealership for a warranted repair during the warranty period then authorized Ford Motor Company dealers will without charge repair replace or adjust all parts on your vehicle that malfunction or fail during normal use during the applicable coverage period due to a manufacturing defect in factory supplied materials or factory workmanship This warranty does not mean that each Ford vehicle is defect free Defects may be unintentionally introduced into vehicles during the design and manufacturing processes and such defects could result in the need for repairs For this reason Ford provides the New Vehicle Limited Warranty in order to remedy any such defects that result in vehicle part malfunction or failure during the warranty period The remedy under this written warranty and any implied warranty is limited to repair replacement or adjustment of defective parts This exclusive remedy shall not be deemed to have failed its essential purpose so long as Ford through its authorized dealers is willing and able to repair replace or adjust defective parts in the prescribed manner Ford s liability if any shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty any such liability shall terminate Conditions that a
9. fuel rail pressure sensor 11 high pressure oil regulator exhaust back pressure regulator and sensor exhaust pressure sensor manifold pressure sensor intake air temperature sensor crankshaft position sensor camshaft position sensor accelerator switch NOTE Some components may also be covered by the Emissions Warranties For more information see pages 17 30 WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED WARRANTY Damage Caused By e accidents collision or objects striking the vehicle Gncluding driving through a car wash e theft vandalism or riot e fire or explosion e using contaminated or improper fuel fluids e customer applied chemicals or accidental spills e driving through water deep enough to cause water to be ingested into the engine e misuse of the vehicle such a driving over curbs overloading racing or using the vehicle as a permanent stationary power source Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any damage caused by e alterations or modifications of the vehicle including the body chassis or components after the vehicle leaves the control of Ford Motor Company e tampering with the vehicle tampering with the emissions systems or with the other parts that affect these systems for example but not limited to exhaust and intake systems e the installation or use of a non Ford Motor Company part other than a certified emissions part or
10. such as the carburetor or fuel injection system the ignition system catalytic converter and the engine computer Also included may be hoses belts connectors and other emissions related assemblies Where a warrantable condition exists Ford Motor Company will repair your vehicle at no cost to you including diagnosis parts and labor Manufacturer s Warranty Coverage For Vehicles Eligible for California Emission Warranty Coverage If Gross Vehicle Weight Rating is 14 000 165 or less For 3 years or 50 000 miles whichever first occurs 1 If your vehicle fails a Smog Check inspection all necessary repairs and adjustments will be made by Ford to ensure that your vehicle passes the inspection This is your emission control system PERFORMANCE WARRANTY 2 If any emissions related part on your vehicle is defective the part will be repaired or replaced by Ford This is your short term emission control system DEFECTS WARRANTY For 7 years or 70 000 miles whichever first occurs If an emissions related part listed on page 27 with coverage for 7 years or 70 000 miles is defective or if its failure causes your vehicle to fail a Smog Check inspection the part will be repaired or replaced by Ford This is your long term emission control system DEFECTS WARRANTY If Gross Vehicle Weight rating is over 14 000 Ibs For 5 years or 50 000 miles gasoline powered engines and vehicles or 5 years or 100 000 miles diesel powered engines an
11. 0 21 6 California requirements for emissions warranties QUICK REFERENCE EMISSIONS WARRANTY COVERAGE This chart shows the emission warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board This coverage is in addition to Federal Emission warranties Page 17 Emissions Warranties for California Certified Vehicles TYPE OF YEARS IN COVERAGE SERVICE MILES DRIVEN EMISSIONS DEFECTS WARRANTY FOR VEHICLES WITH GVWR OF 14 000 LBS amp UNDER Short Term Warranty 3 50 000 Long Term Warranty 7 70 000 EMISSIONS DEFECTS WARRANTY FOR VEHICLE WITH GVWR OVER 14 000 LBS EMISSIONS PERFORMANCE WARRANTY 350000 Vehicles of 14 000 LBS and under PARTIAL ZERO EMISSION VEHICLES PZEV 15 150 000 DEFECTS AND PERFORMANCE WARRANTY Gross Vehicle Weight Rating These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California up to 14 000 GVWR Diesel engine vehicles over 14 000 pounds GVWR are covered for 5 years or 100 000 miles Refer to your Vehicle Emission Control Information Label for emissions certification information Vehicles Eligible for California Emission Warranty Coverage California emission warranty coverage applies if your vehicle meets the following two re
12. 2013 Model Year Ford Warranty Guide Except F 650 750 Hybrid and Electric Vehicles ew aE A bbl Your satisfaction is our 1 goal If you have any questions or concerns or are unsatisfied with the service you are receiving follow these steps 1 Contact your Sales Representative or Service Advisor at your selling servicing dealership 2 If your inquiry or concern remains unresolved contact the Sales Manager Service Manager or Customer Relations Manager 3 If you require assistance or clarification on Ford Motor Company policies or procedures please contact the Ford Customer Relationship Center In the United States Ford Motor Company Customer Relationship Center P O Box 6248 Dearborn MI 48121 1 800 392 3673 FORD TDD for the hearing impaired 1 800 232 5952 www customersaskford com In Asia Pacific Region Sub Saharan Africa U S Virgin Islands Central America the Caribbean and Israel Ford Motor Company Ford Export Operations Attention Customer Relations 1555 Fairlane Drive Fairlane Business Park 3 Allen Park MI 48101 Telephone 813 594 4857 For customers in Guam the Commonwealth of the Northern Mariana Islands CNMI America Samoa and the U S Virgin Islands please feel free to call our Toll Free Number 800 841 FORD 3673 Fax 813 390 0804 E mail expcac ford com Customer Relationship Centre Ford Motor Company of Canada Limited
13. Emissions Defect Warranty and the Emissions Performance Warranty Air Flow Sensor Air Fuel Feedback Control System and Sensors Air Induction System Catalytic Converters Gncluding Selective Catalytic Reduction and Diesel Oxidation Catalysts Cold Start Enrichment System diesel only Controls for Deceleration diesel only Diesel Exhaust Fluid System Diesel Particulate Filter Electronic Ignition System diesel only Electronic Engine Control Sensors and Switches Powertrain Control Module PCM Engine Control Module ECM Evaporative Emission Control System Exhaust Gas Recirculation EGR System Exhaust Heat Control Valve Exhaust Manifold Exhaust Pipe Manifold to Catalyst Fuel Filler Cap and Neck Restrictor non diesel only Fuel Injection System Fuel Injector Supply Manifold Fuel Tank non diesel only Fuel Tank Pressure Control Valve Idle Air Bypass Valve Ignition Coil and or Control Module Intake Manifold Intercooler Assembly Engine Charger Malfunction Indicator Lamp MIL On Board Diagnostic OBD System PCV system and Oil Filler Cap Secondary Air Injection System Spark Control Components Spark Plugs and Ignition Wires Thermostat Throttle Body Assembly Transmission Control Module TCM and Solenoids Turbocharger Assembly Vacuum Distribution System Includes hardware and emissions related software changes only 20 Important Information About List of
14. IREMENTS NOISE EMISSIONS WARRANTY FORD EXTENDED SERVICE PLAN BETTER BUSINESS BUREAU BBB AUTO LINE PROGRAM STATE WARRANTY ENFORCEMENT LAWS IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 29 31 32 33 34 34 1 Introduction Ford Motor Company and your selling dealer thank you for selecting one of our quality products Our commitment to you and your vehicle begins with quality protection and service When you need warranty repairs your selling dealer would like you to return to it for that service but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs Certain warranty repairs require special training though so not all dealers are authorized to perform all warranty repairs That means that depending on the warranty repair needed the vehicle may need to be taken to another dealer If a particular dealership cannot assist you then contact the Customer Relationship Center at 1 800 392 3673 This booklet explains in detail the warranty coverages that apply to your 2013 model car or light truck If you bought a previously owned 2013 model vehicle you are eligible for any remaining warranty coverages Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems and Noise Emissions Warranty which applies only to medium heavy duty trucks over 10 000 pounds Gross Vehicle Weight Rating pages
15. P O Box 2000 Oakville Ontario L6J 5E4 1 800 565 3673 FORD www ford ca Ford International Business Development Inc P O Box 11957 Caparra Heights Station San Juan PR 00922 1957 Telephone 800 841 FORD 8673 Fax 313 390 0804 E mail prcac ford com www ford com pr In Middle East Ford Middle East Customer Relationship Center P O Box 21470 Dubai United Arab Emirates Telephone 971 4 3326084 Toll free Number for the Kingdom of Saudi Arabia 800 8971409 Local Telephone Number for Kuwait 24810575 Fax 971 4 3327299 E mail menacac ford com www me ford com Table of Contents INTRODUCTION IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs Do Warranties Apply In Other Countries THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2013 MODEL VEHICLE Limitations And Disclaimers What Is Covered What Is Not Covered IN ADDITION Roadside Service Assistance United States Puerto Rico And U S Virgin Islands FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered What Is Not Covered CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered What Is Not Covered 9 N N N N N 12 16 16 17 20 21 22 26 28 10 11 12 ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE UNDER FEDERAL AND CALIFORNIA REQU
16. Parts Also covered by the two emissions warranties are all emissions related bulbs hoses clamps brackets tubes gaskets seals belts connectors non diesel fuel lines sensors and wiring harnesses that are used with components on the list of parts above Concerning parts that should be replaced on a certain maintenance schedule these parts remain under warranty until a the first replacement time that is specified in your Owner s Manual b the time or mileage limits of the Federal Defect and Performance Warranties whichever occurs first Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties For more details about the specific parts covered by the Emissions Defect Warranty contact your dealer WHAT IS NOT COVERED Ford Motor Company may deny you emissions warranty coverage if your vehicle or a part does not contain an emissions related defect or has failed because of abuse neglect improper maintenance unapproved modifications or any items included in What Is Not Covered pages 12 15 If you need more information about getting service under the Federal Emissions Performance Warranty or if you want to report what you believe to be violations of the terms of this warranty you may contact Manager Certification and Compliance Division 6405J Warranty Claims Environmental Protection Agency Ariel Rios building 1200 Pennsylvania Avenue N W Washington D C 2046
17. aring will be scheduled so that you can present your case in an informal setting before an impartial person The arbitrator will consider the testimony provided and make a decision after the hearing You are not bound by the decision but should you choose to accept the BBB AUTO LINE decision Ford must abide by the accepted decision as well Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB BBB AUTO LINE Application Using the information provided below please call or write to request a program application You will be asked for your name and address general information about your new vehicle information about your warranty concerns and any steps you have already taken to try to resolve them A Customer Claim Form will be mailed that will need to be completed signed and returned to the BBB along with proof of ownership Upon request the BBB will review the claim for eligibilty under Program Summary Guidelines You can get more information by callng BBB AUTO LINE at 1 800 955 5100 or writing to BBB AUTO LINE 4200 Wilson Boulevard Suite 800 Arlington Virginia 22203 1833 BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1 800 392 3673 Note Ford Motor Company reserves the right to change eligibility limitations modify procedures or to discontinue this process at any time without notice and w
18. assistance reference information 3 The New Vehicle Limited Warranty for your 2013 model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers The warranties in this booklet are the only express warranties applicable to your vehicle Ford does not assume or authorize anyone to assume for it any other obligation or liability in connection with your vehicle or these warranties No person including Ford employees or dealers may modify or waive any part of these warranties Ford and its dealers reserve the right to make changes in or additions to vehicles built or sold by them at any time without incurring any obligation to make the same or similar changes or additions to vehicles previously built or sold Ford and its dealers also reserve the right to provide post warranty repairs conduct recalls or extend the warranty coverage period for certain vehicles or vehicle populations at the sole discretion of Ford The fact that Ford has provided such measures to a particular vehicle or vehicle population in no way obligates Ford to provide similar accommodations to other owners of similar vehicles As a condition of these warranties you are responsible for properly using maintaining and caring for your vehicle as outlined in your Owner s Manual Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford Ford and y
19. cement parts or EPA certified parts without voiding your federal warranty coverage for future repairs during the warranty period PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly Ford may have the right to deny you warranty coverage To have repairs made under this warranty you may have to show that you have followed Ford s instructions on properly maintaining and using your vehicle You will find these instructions in your Owner s Manual Be sure to save your service receipts and to keep accurate records of all maintenance work CUSTOMER ASSISTANCE If you are not satisfied with the handling of a warranty matter see Customer Assistance on the inside front cover and Better Business Bureau BBB AUTO LINE program page 33 30 8 Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser that this vehicle as manufactured by Ford was designed built and equipped to conform at the time it left Ford s control with all applicable U S EPA Noise Control Regulations This warranty covers this vehicle as designed built and equipped by Ford Motor Company and is not limited to any particular part component or system of the vehicle as manufactured by Ford Defects in design assembly or in any part component or system of the vehicle as
20. coverage for certain maintenance and wear items coverage for certain maintenance and wear items and e extended protection after your Bumper to Bumper Warranty expires You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford ESP com There are several Ford ESP plans available in various time distance and deductible combinations Each plan is tailored to fit your own driving needs including reimbursement for towing and rental vehicles When you purchase Ford ESP you receive peace of mind protection throughout the United States and Canada provided by a network of more than 4 600 Ford Motor Company dealers This information is subject to change Ask your dealer for complete details about Ford ESP coverage 32 10 The Better Business Bureau BBB AUTO LINE Program U S Only Your satisfaction is important to Ford Motor Company and to your dealer If a warranty concern has not been resolved using the three step procedure outlined on the first page of the Customer Assistance section you may be eligible to participate in the BBB AUTO LINE program The BBB AUTO LINE program consists of two parts mediation and arbitration During mediation a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim If an agreement is not reached during mediation and your claim is eligible you may participate in the arbitration process An arbitration he
21. d vehicles whichever first occurs If an emissions related part on your vehicle is defective the part will be repaired or replaced by Ford This is your emission control system DEFECTS WARRANTY 24 For Vehicles Eligible for California PZEV Emission Warranty Coverage For 15 years or 150 000 miles whichever first occurs 1 If an emissions related part on your vehicle is defective the part will be repaired or replaced by Ford This is your emissions control system DEFECTS WARRANTY 2 If your vehicle fails a Smog Check inspection all necessary repairs and adjustments will be made by Ford to ensure that your vehicle passes the inspection This is your emission control system PERFORMANCE WARRANTY Owner s Warranty Responsibilities As the vehicle owner you are responsible for the performance of the required maintenance listed in your owner s manual Ford Motor Company recommends that you retain all receipts covering maintenance on your vehicle but Ford cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance You are responsible for presenting your vehicle to a Ford Motor Company dealer as soon as a problem exists The warranty repairs should be completed in a reasonable amount of time not to exceed 30 days As the vehicle owner you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has fa
22. ehicle to comply with applicable emissions standards It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications Failure to perform scheduled maintenance as specified in the Owner s Manual will invalidate warranty coverage on parts affected by the lack of maintenance Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Owner s Manual Your Ford or Lincoln dealership or Ford or Lincoln Auto Care Service Center has factory trained technicians who can perform the required maintenance using genuine Ford parts The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle WHO PAYS FOR WARRANTY REPAIRS You will not be charged for repairs covered by any applicable warranty during the stated coverage periods unless specifically stated elsewhere in this guide Some states have mandated alternate time coverage periods for parts of your vehicle e g seatbelts Some states and or local governments may require a tax on a portion of warranty repairs Where applicable law allows the tax must be paid by you the owner of the vehicle During the Bumper to Bumper Warranty period dealers may receive instructions to provide no cost service type improvements not originally included in your Owner s Ma
23. f you take the part s that are replaced and the repair receipt s to a Ford Motor Company dealer The reimbursement shall not exceed Ford s suggested retail price for the warranted parts that are replaced and labor charges based on Ford s recommended time allowance for the warranty repair and the geographically appropriate hourly rate 29 WHAT REPLACEMENT PARTS SHOULD I USE Ford Motor Company recommends that you use genuine Ford replacement parts However when you are having non warranty work done on your vehicle you may choose to use non Ford parts If you decide to use non Ford parts be sure they are equivalent to Ford parts in performance quality and durability If you use replacement parts that are not equivalent to Ford parts your vehicle s emissions control systems may not work as effectively and you may jeopardize your emissions warranty coverage For vehicles within the warranty period Ford will repair at no cost to the owner under the Federal Emissions Warranty covered emission failures caused by properly installed Ford parts or non Ford parts that have been certified by the U S Environmental Protection Agency EPA Ford is not responsible for the cost of repairing any emission failures caused by non Ford parts that have not been certified by the EPA The maintenance replacement or repair of emissions control devices or systems can be performed by any automotive repair establishment or individual using Ford repla
24. for five years or 60 000 miles whichever occurs first The extended coverage applies to the Engine all internal lubricated parts cylinder block cylinder heads electrical fuel pump electronic engine control unit engine mounts flywheel injection pump manifold exhaust and intake manifold bolts oil pan oil pump seals and gaskets thermostat thermostat housing timing chain cover timing chain gears or belt turbocharger supercharger unit valve covers water pump 10 Transmission all internal parts clutch cover seals and gaskets torque converter transfer case including all internal parts transmission case transmission mounts Front Wheel Drive axle shafts bearings front and rear center support bearing drive shafts final drive housing including all internal parts hubs automatic front locking four wheel drive locking rings four wheel drive seals and gaskets universal and constant velocity joints Rear Wheel Drive axle shafts bearings front and rear center support bearing drive axle housing including all internal parts drive shaft propeller shafts retainers supports seals and gaskets universal and constant velocity joints 2 Your vehicle s safety belts and air bag Supplemental Restraint System SRS are covered for an extended Safety Restraint Coverage Period which lasts for five years or 60 000 miles whichever occurs first 8 Your vehicle s body sheet metal panels are covered fo
25. ges 20 21 What is Not Covered page 21 17 EMISSIONS DEFECT WARRANTY COVERAGE During the warranty coverage period Ford Motor Company warrants that your vehicle or engine is designed built and equipped to meet at the time it is sold the emissions regulations of the U S Environmental Protection Agency EPA your vehicle or engine is free from emission related defects in factory supplied materials or workmanship which are defects that could prevent the vehicle or engine from conforming with applicable EPA regulations you will not be charged for diagnosis repair replacement or adjustment of parts containing an emissions related defect Applicable parts are listed under What is Covered on pages 20 21 The warranty coverage period for Se 18 Passenger cars light duty trucks applies to vehicles up to 8 500 pounds GVWR 8 years or 80 000 miles whichever occurs first for catalytic converters electronic emissions control unit and onboard emissions diagnostic devices 3 years or 36 000 miles whichever occurs first for all other covered parts Heavy duty vehicles applies to trucks over 8 500 pounds GVWR up to 19 500 pounds GVWR 5 years or 50 000 miles whichever occurs first for all covered parts e WHAT IS COVERED for list of covered parts EMISSIONS PERFORMANCE WARRANTY COVERAGE Under Emissions Performance Warranty Coverage Ford Motor Company will repair replace or adjust w
26. iled due to abuse neglect improper maintenance or unapproved modifications If you have any questions regarding your warranty rights and responsibilities or if you want to report what you believe to be violations of the terms of this warranty you may contact the Ford Customer Relationship Center at 1 800 392 3673 FORD or the California Air Resources Board at State of California Air Resources Board Mobile Source Operations Division P O Box 8001 El Monte California 91731 2990 25 WHAT IS COVERED If the parts on the following list contains a defect that affects emissions they are covered by the Defects Warranties Air Flow Sensor Air Fuel Feedback Control System and Sensors Air Induction System Catalytic Converters including Selective Catalytic Reduction and Diesel Oxidation Catalysts Cold Start Enrichment System diesel only Controls for Deceleration diesel only Diesel Exhaust Fluid System Diesel Particulate Filter Electronic Ignition System diesel only Electronic Engine Control Sensors and Switches Powertrain Control Module PCM Engine Control Module Evaporative Emission Control System Exhaust Gas Recirculation EGR System Exhaust Heat Control Valve Exhaust Manifold Exhaust Pipe Manifold to Catalyst Fuel Filler Cap and Neck Restrictor non diesel only Fuel Injection System Fuel Injector Supply Manifold Fuel Tank non diesel only Fuel Tank Pressure Con
27. ith no charge for labor diagnosis or parts any emissions control device or system if you meet all of the following conditions e You have maintained and operated your vehicle according to the instructions on proper care in the Owner s Manual and this booklet e Your vehicle fails to conform during the warranty coverage period to the applicable national EPA standards as determined by an EPA approved inspection and maintenance program e You are subject to a penalty or sanction under local state or federal law because your vehicle has failed to conform to the emissions standards A penalty or sanction can include being denied the right to use your vehicle e Your vehicle has not been tampered with misused or abused The warranty coverage period for e Passenger cars light duty trucks applies to vehicles up to 8 500 pounds GVWR 8 years or 80 000 miles whichever occurs first for catalytic converter electronic emissions control unit ECU and onboard emissions diagnostic devices e Heavy duty vehicles applies to trucks over 8 500 pounds GVWR up to 19 500 pounds GVWR 5 years or 50 000 miles whichever occurs first for all covered parts See WHAT IS COVERED for list of covered parts Note that the warranty period begins on the Warranty Start Date as specified on page 2 of this booklet 19 WHAT IS COVERED For your vehicle if these parts contain an emissions related defect they are covered by both the
28. ithout obligation 33 11 State warranty enforcement laws These state laws sometimes called lemon laws allow owners to receive a replacement vehicle or a refund of the purchase price under certain circumstances The laws vary from state to state To the extent your state law allows Ford Motor Company requires that you first send us a written notification of any defects or non conformities that you have experienced with your vehicle This will give us the opportunity to make any needed repairs before you pursue the remedies provided by your state s law In all other states where not specifically required by state law Ford Motor Company requests that you give us the written notice Send your written notification to Ford Motor Company Customer Relationship Center P O Box 6248 Dearborn MI 48126 12 Important information about ambulance conversions Ford vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package In addition Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book and pertinent supplements Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures fuel overpressurization and the risk of fuel expulsion and fires Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions Wa
29. lular phone or digital media device i e inadequate signal reception by the external antenna viruses or other software problems Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out tires Tires will not be replaced unless required by a warranty repair for wear or damage including e tire damage from road hazard such as cuts snags bruises bulges puncture and impact breaks e tire damage due to under or over inflation tire chain use racing spinning as when stuck in snow or mud improper mounting or dismounting or tire repair 14 Other Items or Conditions Not Covered The New Vehicle Limited Warranty does not cover vehicles that have had the odometer disconnected altered or inoperative for an extended period of time with the result that the actual mileage cannot be determined vehicles that have ever been labeled or branded as dismantled fire flood junk rebuilt reconstructed or salvaged this will void the New Vehicle Limited Warranty vehicles that have been determined to be a total loss by an insurance company this will void the New Vehicle Limited Warranty converted ambulances that are not equipped with the Ford Ambulance Prep Package see important information about ambulance conversions page 34 Aftermarket parts or components sometimes installed by Ford Motor Company or an authorized Ford dealership may not be covered by the New Vehicle Limited Warranty Any
30. manufactured by Ford which at the time it left Ford s control caused noise emissions to exceed Federal standards are covered by this warranty for the life of the vehicle THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT APPLY TO e loss of time inconvenience loss of use of the vehicle commercial loss or other consequential damages e any vehicle which is not covered by the U S EPA Medium and Heavy Trucks Noise Emission Standards 40 C F R Part 205 Subpart Among the non covered vehicles are those lacking a partially or fully enclosed operator s compartment such as a basic stripped chassis those having a Gross Vehicle Weight Rating of 10 000 pounds or less and those sold outside the United States and its territories To the extent permitted by law THIS WARRANTY IS EXPRESSLY INSTEAD of any express or implied warranty condition or guarantee agreement or representation by any person with respect to conformity of this vehicle with the U S EPA Noise Control Regulations including ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS 31 9 Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get additional protection for your new car or light truck by purchasing a Ford Extended Service Plan Ford ESP Ford ESP service contracts are backed by Ford Motor Company and they provide e additional benefits during the warranty period depending on the plan you purchase such as alternative transportation and
31. nual intended to increase your overall satisfaction with your vehicle Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the applicable warranty Check with your dealer or call 1 800 392 3673 to learn whether any adjustment program is applicable to your vehicle Please have your vehicle identification number available DO WARRANTIES APPLY IN OTHER COUNTRIES The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if e it was originally purchased through the Ford Export Operations Military Sales Program or e it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U S Federalized Territories and it was originally registered licensed and operated in the United States U S Federalized Territories or Canada If you meet either of these two requirements you do have warranty coverage when you travel with this vehicle outside the United States U S Federalized Territories or Canada In some cases however you may have to pay the servicing Ford dealer in a foreign country or U S Federalized Territory for a repair that is covered under the U S warranty If this happens be sure to save the paid repair order or invoice You should present this document to a U S Ford Motor Company dealer for warranty refund consideration Refer to www Ford com for additional customer
32. our dealer are not responsible for any time or income that you lose any inconvenience you might be caused the loss of your transportation or use of your vehicle the cost of rental vehicles fuel telephone travel meals or lodging the loss of personal or commercial property the loss of revenue or for any other incidental or consequential damages you may have Punitive exemplary or multiple damages may not be recovered unless applicable law prohibits their disclaimer You may not bring any warranty related claim as a class representative a private attorney general a member of a class of claimants or in any other representative capacity Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and or services You may have some implied warranties For example you may have an implied warranty of merchantability that the car or light truck is reasonably fit for the general purpose for which it was sold or an implied warranty of fitness for a particular purpose that the car or light truck is suitable for your special purposes if a special purpose was specifically disclosed to Ford itself not merely to the dealer before your purchase and Ford itself not just the dealer told you the vehicle would be suitable for that purpose These implied warranties are limited to the extent allowed by law to the time period covered by the written warranties or to the applicable time period provided by
33. quirements e Your vehicle is registered in a state that has adopted and is enforcing California emission warranty regulations applicable for your vehicle at the time of repair and e Your vehicle is certified for sale in California as indicated on the vehicle emission control information label 22 Subject to change the following states have adopted and are enforcing California emission warranty regulations Passenger Car amp Light duty Trucks up to 8 500 pounds GVWR Arizona California Connecticut Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington NOTE New York adopted California emissions standards but not the California Emissions Warranty the Federal Emission Control Warranty applies to all non PZEV vehicles in New York Medium Duty Passenger Vehicles up to 10 000 pounds GVWR designed primarily for the transportation of persons Excludes incomplete trucks trucks with a seating capacity either over twelve persons total or over nine persons rearward of the driver s seat or trucks with an open cargo area of at least six feet of interior length Arizona California Connecticut Maine Maryland Massachusetts Oregon Rhode Island Vermont and Washington Medium Duty Vehicles over 8 500 pounds GVWR up to 14 000 pounds GVWR Arizona California Connecticut Maine Maryland Massachusetts Oregon Rhode Island and Vermont Light Heavy Duty Diesel Engine Vehicles o
34. r an extended Corrosion Coverage Period which lasts for five years regardless of miles driven The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory supplied materials or factory workmanship For damage caused by airborne material environmental fallout where there is no factory related defect involved and therefore no warranty our policy is to provide free repair of paint damage due to the airborne material for 12 months or 12 000 miles whichever occurs first 4 Your vehicle s direct injection diesel engine and certain engine components are covered during the PowerStroke Diesel Engine Coverage Period which lasts for five years or 100 000 miles whichever occurs first The following parts are covered during this extended coverage period the engine cylinder block heads and all internal parts intake and exhaust manifolds timing gear harmonic balancer valve covers oil pan and pump water pump fuel system excluding fuel lines fuel tank and frame mounted fuel conditioning module sometimes referred to as the frame mounted pump filter water separator high pressure lines gaskets and seals glow plugs turbocharger two stage turbocharger assembly turbocharger actuator powertrain control module engine control module high pressure fuel injection pump assembly electronic driver unit injectors injection pressure sensor
35. re not covered by the New Vehicle Limited Warranty are described on pages 12 15 When making warranty repairs on your vehicle the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford at the discretion of Ford or the Ford dealership Nothing in this warranty should be construed as requiring defective parts to be replaced with parts of a different type or design than the original part so long as the vehicle functions properly with the replacement part Moreover Ford and its authorized dealers are entitled to a reasonable time and a reasonable number of attempts within which to diagnose and repair any defect covered by this warranty In certain instances Ford may authorize repairs at other than Ford dealer facilities Two separate warranties apply to tires on your new vehicle The New Vehicle Limited Warranty covers tire defects in factory supplied material or workmanship for 100 of labor costs and on a pro rata adjustment basis for parts See the reimbursement schedule below For vehicles within the New Vehicle Limited Warranty time in service and mileage coverage period defective tires will be replaced on a pro rata adjustment basis according to the following mileage based Reimbursement Schedule MILES DRIVEN PERCENT OF PARTS COVERED BY FORD 1 12 000 100 12 001 24 000 60 24 001 36 000 30 The tire manufacturer also provides you with a separate tire warranty that may e
36. rranties 34 You may determine whether the vehicle is equipped with the Ford Ambulance Prep Package by inspecting the information plate on the driver s rear door pillar You may determine whether the ambulance manufacturer has followed Ford s recommendations by contacting the ambulance manufacturer of your vehicle 35 fordowner com ford ca DW7J19T201 January 2012 First Printing Warranty Guide akal MIX Paper FSC 102270 Litho in U S A
37. state law whichever period is shorter These implied warranties do not apply at all if you use your vehicle for business or commercial purposes In addition the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing The warranties contained in this booklet and all questions regarding their enforceability and interpretation are governed by the law of the state in which you purchased your Ford vehicle Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages so the limitation and exclusions described above may not apply to you NOTE This information about the limitation of implied warranties and the exclusion of incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 17 30 Ford participates in the BBB AUTO LINE warranty dispute resolution program You may contact BBB AUTO LINE by calling 800 955 5100 You are required to submit your warranty dispute to the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson Moss Warranty Act 15 U S C 2301 et seq To the extent permitted by the applicable state Lemon Law you are also required to submit your warranty dispute to the BBB AUTO LINE before exercising any rights or seeking remedies under the Lemon Law
38. tors non diesel fuel lines and wiring harnesses that are used with components on the list of parts above Concerning parts that should be replaced on a certain maintenance schedule these parts remain under warranty until the first required replacement time that is specified in your Owner s Manual NOTE If the diagnosis does not reveal a defect the Defects Warranty does not apply Your Ford Motor Company dealer maintains a complete list of covered parts For more details about the specific parts that are covered by the Defects Warranty contact your dealer WHAT IS NOT COVERED Ford Motor Company may deny you emissions warranty coverage if your vehicle or a part does not contain a defect that affects emissions or has failed because of abuse neglect improper maintenance unapproved modifications or any items included in What Is Not Covered pages 12 15 28 7 Additional information about your emissions warranty coverage under Federal and California requirements HOW DO 1 GET WARRANTY SERVICE To get service under your emissions warranties take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA approved test or a California Smog Check inspection Be sure to show the dealer the document that says your vehicle has failed the test Your dealer will determine whether the repair is covered by the warranty If the dealer has a question
39. trol Valve Idle Air Bypass Valve Ignition Coil and or Control Module Intake Manifold Intercooler Assembly Engine Charger Malfunction Indicator Lamp MIL On Board Diagnostic OBD System PCV System and Oil Filler Cap Secondary Air Injection System Spark Control Components Spark Plugs and Ignition Wires Thermostat Throttle Body Assembly Transmission Control Module TCM and Solenoids Turbocharger Assembly Vacuum Distribution System Includes hardware and emissions related software changes only 26 COVERAGE FOR 2013 MODEL VEHICLES GVWR OF 14 000 LBS OR LESS UNDER LONG TERM DEFECTS WARRANTY Coverage for up to 7 years 70 000 miles whichever first occurs Engine Size Vehicle Line scape scape xplorer scape dge xplorer E E 2 0L Taurus 2 0L 2 5L 3 5L Part Name Catalytic Converter Cam Timing Assembly Variable Camshaft Timing Kit Variable Camshaft Timing Housing Right Hand X 2 Variable Camshaft Timing Housing Left Hand X 2 2 Variable Camshaft Timing Solenoid X Variable Camshaft Timing Assembly X 1 1 Turbocharger X Charge Air Cooler ansmission Control Module X 2 ansmission Solenoid Assembly Fuel Tank Fuel Tank Shield Fuel Tank Vapor Tube Fuel Supply Manifold Assembly X 2 2 2 Fuel Delivery Module X X X Fuel Pump Assembly 2 2 Fuel Pump to Fuel Rail Tube Turbocharger Control Solenoid X 2 X 2 Intake Manifold X Exha
40. ust Manifold Right Hand X Exhaust Manifold Left Hand X Exhaust Manifold Gasket X Emission Vacuum Connector Fuel Injector X 2 X 2 gt lt 5 8L Mustang pa pe 3 7L Edge gt gt lt 3 7L Explorer gt lt p lt 5 0L Mustang gt lt gt lt 1 6L pd gt lt gt gt lt 2 0L pa pa gt gt p lt 3 5L Fuel Injector Fuel Supply Manifold Instrument Cluster 3 Powertrain Control Wiring Harness X X X X X X Powertrain Control Module PCM X X X XIX XI IXIX X XIX X I X X X Engine Control Module ECM Main Body Wiring Harness 4 X X X X X X 12Z1X X I X10871 UK Dash Panel amp Headlamp Junction Wirin Assembly 4 P x lt X lt z Main Wiring Assembly 4 xX RX xX xX S l xX x K 8 1 for non EcoBoost engine only 2 for EcoBoost Engine only 3 for Service Engine Soon Malfunction Indicator Lamp MIL functionality concerns only 4 for MIL illumination only 27 Important Information about List of Parts There may be additional coverage for these parts through the Bumper to Bumper Powertrain or Diesel Engine limited warranties In any case the warranty with the broadest coverage applies Also covered by this warranty are all emissions related bulbs hoses clamps brackets tubes gaskets seals belts connec
41. ver 14 000 pounds GVWR up to 19 500 pounds GVWR California Maine and Pennsylvania Vehicles Eligible for California PZEV Emission Warranty Coverage California Partial Zero Emission Vehicles PZEV have extended coverage on all emission related parts This extended warranty coverage applies if your vehicle is PZEV certified as indicated on the VECI label and is registered in a state that has adopted and is enforcing California PZEV emissions warranty which may include the following states subject to change Arizona California Connecticut Maine Maryland Massachusetts New Jersey New York Rhode Island or Vermont For full details about coverage under California requirements for emissions control see Defects Warranties pages 24 29 Performance Warranty pages 24 25 What Is Covered pages 26 28 What Is Not Covered page 28 23 EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2013 model vehicle In California new motor vehicles must be designed built and equipped to meet the State s stringent anti smog standards Ford must warrant the emission control system on your vehicle for the periods of time listed on pages 24 25 provided there has been no abuse neglect or improper maintenance of your vehicle Your emission control system may include parts
42. xtend beyond the New Vehicle Limited Warranty coverage You will find the manufacturer s tire warranty with the owner literature supplied with your vehicle You have the option of having a tire warranty repair performed by the tire manufacturer s authorized service center If you go to a tire service center for a repair covered by the New Vehicle Limited Warranty you may be charged a prorated amount for wear or other charges If so you should present your paid invoice detailing the nature of the charges to any Ford Motor Company dealership for refund consideration When making warranty repairs on your vehicle the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford In certain instances Ford may authorize repairs at other than Ford dealer facilities Tire replacements under warranty will be made with the same brand and model as originally equipped with the vehicle unless the same brand and model is no longer available in which case a tire of the same brand size load speed and tread type will be used In some circumstances Ford may authorize another brand and or model to substitute for the original brand and model even if still available Normal tire wear or damage is not reimbursable See page 14 for details of what is not covered Extended warranty coverage periods are available for certain vehicle parts and conditions Specifically 1 Your vehicle s Powertrain components are covered
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